WO2023065708A1

WO2023065708A1 - Information processing method, system, and apparatus

Info

Publication number: WO2023065708A1
Application number: PCT/CN2022/101544
Authority: WO
Inventors: 李锦亮; 任雯雯; 赵宁
Original assignee: 青岛海尔空调器有限总公司; 青岛海尔空调电子有限公司; 海尔智家股份有限公司
Priority date: 2021-10-21
Filing date: 2022-06-27
Publication date: 2023-04-27
Also published as: CN114066168A

Abstract

The present application relates to the technical field of communications, and discloses an information processing method, comprising: in response to a service request submitted by a first client, a server determining a target service device for the service request, and sending the service request to a second client associated with the target service device; when the second client performs near field communication with the first client in response to the service request, calling an information input function of the second client, so that the second client records service process information and submits same to the server. In this way, while scheduling a service according to a service request, the service process can be supervised by recording service process information. The present application also discloses an information processing system and an information processing apparatus.

Description

Information processing method, system and device

This application is based on a Chinese patent application with application number 202111228765.7 and a filing date of October 21, 2021, and claims the priority of this Chinese patent application. The entire content of this Chinese patent application is hereby incorporated by reference into this application.

technical field

The present application relates to the technical field of communications, for example, to an information processing method, system and device.

Background technique

With the development of society and the improvement of people's living standards, door-to-door service has become more and more common. For example, door-to-door delivery by express delivery, door-to-door repair of home appliances, door-to-door security inspection of gas, water and electricity, etc. While these door-to-door services bring great convenience to consumers' lives, there are also problems such as inconsistent service standards and difficulties in service supervision. Therefore, there is an urgent need for a door-to-door service solution to make the door-to-door service more standardized and efficient.

There is an existing method for processing door-to-door service tasks, including: receiving a call request from a user terminal, and establishing a call between the user terminal and an agent terminal according to the call request; receiving user information of a user to be served uploaded by the agent terminal after the call; The information includes the business needs recorded during the call; generate door-to-door service tasks corresponding to business needs according to user information; assign door-to-door service tasks to corresponding business terminals; receive business information uploaded by business terminals according to door-to-door service tasks; The information executes the business corresponding to the business requirement.

In the process of implementing the embodiments of the present disclosure, it is found that at least the following problems exist in related technologies:

Although the above processing method can dispatch service terminals that match the service needs of the users to be served, it still cannot supervise the service process and easily affects the service experience of the users.

Contents of the invention

In order to provide a basic understanding of some aspects of the disclosed embodiments, a brief summary is presented below. The summary is not intended to be an extensive overview nor to identify key/important elements or to delineate the scope of these embodiments, but rather serves as a prelude to the detailed description that follows.

Embodiments of the present disclosure provide an information processing method, system, and device, so as to monitor service processes while scheduling services, and ensure user experience as much as possible.

In some embodiments, the information processing method includes: the server responds to the service request submitted by the first client, determines the target service device for the service request, and sends the service request to the second client associated with the target service device; When the second client communicates with the first client in short distance in response to the service request, the information entry function of the second client is invoked so that the second client can record the service process information and submit it to the server.

In some embodiments, the information processing method includes: the second client associated with the target service device responds to the service request sent by the server, and communicates with the first client in short distance, and the service request is submitted by the first client to the service terminal; in response to the call instruction for the information entry function sent by the server, record the service process information and submit it to the server.

In some embodiments, the information processing system includes a server, a first client, and a second client associated with the target service device. The first client is used to submit a service request to the server; the server is used to respond to the service request, determine the target service device for the service request, and send the service request to the second client; respond to the service request at the second client , in the case of short-distance communication with the first client, call the information entry function of the second client; the second client is used to respond to the service request and communicate with the first client in short distance; respond to the information entry sent by the server Function call instructions, record service process information, and submit to the server.

In some embodiments, the information processing device includes a processor and a memory storing program instructions. The processor is configured to execute the above-mentioned method for information processing when executing the program instructions.

The information processing method, system, and device provided by the embodiments of the present disclosure can achieve the following technical effects:

In response to the service request submitted by the first client, the server may determine the target service device for the service request, and send the service request to the second client associated with the target service device. In this way, when the second client communicates with the first client in short distance in response to the service request, the server can call the information entry function of the second client to make the second client record service process information. Compared with the prior art, in this way, the service process can be supervised by recording the service process information while scheduling the service according to the service request. In addition, the connection between the second client and the first client is established through short-distance communication, which helps to accurately determine the service time, further ensures the effectiveness and standardization of the service, and guarantees the user's service experience as much as possible.

The foregoing general description and the following description are exemplary and explanatory only and are not intended to limit the application.

Description of drawings

One or more embodiments are exemplified by the corresponding drawings, and these exemplifications and drawings do not constitute a limitation to the embodiments, and elements with the same reference numerals in the drawings are shown as similar elements, The drawings are not limited to scale and in which:

FIG. 1 is a schematic diagram of an information processing system provided by an embodiment of the present disclosure;

Fig. 2 is a flowchart of an information processing method provided by an embodiment of the present disclosure;

Fig. 3 is a flowchart of an information processing method provided by an embodiment of the present disclosure;

FIG. 4 is a flowchart of an information processing method provided by an embodiment of the present disclosure;

FIG. 5 is a flowchart of an information processing method provided by an embodiment of the present disclosure;

FIG. 6 is a flowchart of an information processing method provided by an embodiment of the present disclosure;

Fig. 7 is a schematic diagram of an information processing device provided by an embodiment of the present disclosure.

Detailed ways

In order to understand the characteristics and technical content of the embodiments of the present disclosure in more detail, the implementation of the embodiments of the present disclosure will be described in detail below in conjunction with the accompanying drawings. The attached drawings are only for reference and description, and are not intended to limit the embodiments of the present disclosure. In the following technical description, for purposes of explanation, numerous details are set forth in order to provide a thorough understanding of the disclosed embodiments. However, one or more embodiments may be practiced without these details. In other instances, well-known structures and devices may be shown simplified in order to simplify the drawings.

The terms "first", "second" and the like in the description and claims of the embodiments of the present disclosure and the above drawings are used to distinguish similar objects, and are not necessarily used to describe a specific sequence or sequence. It should be understood that the data so used may be interchanged under appropriate circumstances so as to facilitate the embodiments of the disclosed embodiments described herein. Furthermore, the terms "comprising" and "having", as well as any variations thereof, are intended to cover a non-exclusive inclusion.

Unless stated otherwise, the term "plurality" means two or more.

In the embodiments of the present disclosure, the character "/" indicates that the preceding and following objects are an "or" relationship. For example, A/B means: A or B.

The term "and/or" is an associative relationship describing objects, indicating that there can be three relationships. For example, A and/or B means: A or B, or, A and B, these three relationships.

The term "correspondence" may refer to an association relationship or a binding relationship, and the correspondence between A and B means that there is an association relationship or a binding relationship between A and B.

In the embodiments of the present disclosure, a terminal device refers to an electronic device with a wireless connection function. The terminal device can communicate with the above-mentioned smart home appliance by connecting to the Internet, or directly communicate with the above-mentioned smart home appliance through Bluetooth, wifi, etc. Make a communication connection. In some embodiments, the terminal device is, for example, a mobile device, a computer, or a vehicle-mounted device built into a hover vehicle, or any combination thereof. The mobile device may include, for example, a mobile phone, a smart home device, a wearable device, a smart mobile device, a virtual reality device, etc., or any combination thereof, wherein the wearable device includes, for example, a smart watch, a smart bracelet, a pedometer, and the like.

Fig. 1 is a schematic diagram of an information processing system provided by an embodiment of the present disclosure. As shown in FIG. 1 , an embodiment of the present disclosure provides an information processing system, which may include a server, at least one first client, and at least one second client. As an example, the first client can be deployed on the terminal device associated with the user, the second client can be deployed on the service device, and the server can be deployed on the cloud server. The three cooperate with each other. Through the solution provided by the embodiment of this application, While scheduling the service, record the service process information to realize the supervision of the service process.

In the actual application process, when the user operates the terminal device so that the first client associated with the terminal device submits a service request to the server, the server can respond to the service request, determine the target service device for the service request, and send the service request to To the second client associated with the target service device. Correspondingly, the second client may communicate with the first client in short distance in response to the service request. When the server determines that the second client communicates with the first client in short distance, the server may call the information entry function of the second client. In this way, the second client can record the current service process information and submit it to the server, so that the service process can be supervised by using the information entry function. For the specific implementation, please refer to the introduction below.

Here, the embodiments of the present disclosure may provide multiple implementation manners, so that the second client communicates with the first client in short distance. The following example illustrates.

In one way, if the terminal device associated with the first client is equipped with a Bluetooth module, and the target service device associated with the second client is a Bluetooth gateway, the two can be connected through Bluetooth to realize short-distance communication. Wherein, the Bluetooth gateway integrates two communication modules, a Bluetooth module and a Wi-Fi module. In this way, the second client can be connected with the first client via Bluetooth and with the server Wi-Fi, and can be flexibly applied in various network environments.

In another way, if the terminal device associated with the first client is configured with an NFC (Near Field Communication, near field communication) module, and the target service device associated with the second client is also configured with an NFC module, then the two can pass NFC The modules are connected point-to-point to realize short-distance communication. In addition, the target service device is also equipped with a Wi-Fi module, so as to realize communication connection with the server.

Fig. 2 is a schematic diagram of an information processing system provided by an embodiment of the present disclosure. As shown in FIG. 2 , an embodiment of the present disclosure provides an information processing method applicable to a server, and the information processing method may include:

S21. In response to the service request submitted by the first client, the server determines a target service device for the service request, and sends the service request to the second client associated with the target service device.

Optionally, determining the target service device for the service request may include: the server obtains the target service location in the service request, and the respective device service information of at least one service device; the server determines according to the target service location and the device service information target service device. In this way, the location of the target service can be matched with the service information of the device to determine an appropriate scheduling service solution, thereby determining the target service device.

Optionally, the device service information includes a set service area, and the server determines the target service device according to the target service location and the device service information, which may include: the server determines that the set service area includes at least one available service device in the target service location; The server determines the service priority of at least one available service device according to the device service information of the at least one available service device; the server takes the available service device with the highest service priority as the target service device. This will help to select a more suitable service device as the target service device from the service devices whose service area includes the target service location, and realize reasonable scheduling of the service devices.

In some embodiments, the device service information also includes the current service location, and the server determines the target service device according to the device service information of at least one available service device, which may include: the server determines the distance between the current service location and the target service location Sorting is performed, and the sorting result from near to far is used as the sorting result of service priority from high to low. In this way, the service equipment closest to the target service location can be dispatched preferentially, so as to provide services to users as soon as possible and improve the service experience of users.

In the actual application process, the distance between the current service location of available service device A and the target service location is 2.0km, the distance between the current service location of available service device B and the target service location is 0.8km, and the distance between available service device C The distance between the current service location of D and the target service location is 1.3 km, and the distance between the current service location of the available service device D and the target service location is 2.1 km.

Therefore, the distances between the current service location and the target service location are sorted from near to far as 0.8km, 1.3km, 2.0km, 2.1km. The ranking results of the service priority from high to low are available service equipment B, available service equipment C, available service equipment A, and available service equipment D. Correspondingly, the server may use the available service device B with the highest service priority as the target service device.

In some embodiments, the device service information also includes the current service end time, and the server determines the service priority of at least one available service device according to the target service location and the device service information, including: the server sorts the current service end time, Use the sorting result from early to late as the sorting result of service priority from high to low. In this way, the service equipment that is in the idle state the fastest can be dispatched first, so as to provide services to users as soon as possible and improve the service experience of users.

In the actual application process, the current service end time of the available service device 1 is 20 minutes after the end of the current service, the current service end time of the available service device 2 is 40 minutes after the end of the current service, and the current service end time of the available service device 3 End the current service after 15 minutes, and the end time of the current service of the available service device 4 is the end of the current service.

Therefore, the sorting result of the current service end time from early to late is that the current service has ended, the current service will end in 15 minutes, the current service will end in 20 minutes, and the current service will end in 40 minutes. The ranking results of the service priority from high to low are available service device 4, available service device 3, available service device 1, and available service device 2. Correspondingly, the server may use the available service device 4 with the highest service priority as the target service device.

S22, the server invokes the information entry function of the second client when the second client communicates with the first client in short distance in response to the service request, so that the second client can record the service process information and submit it to the server .

To sum up, using the information processing method provided by the embodiments of the present disclosure, the server can determine the target service device for the service request in response to the service request submitted by the first client, and send the service request to the second client associated with the target service device. Request for service. In this way, when the second client communicates with the first client in short distance in response to the service request, the server can call the information entry function of the second client to make the second client record service process information. In this way, the service process can be supervised by recording the service process information while scheduling the service according to the service request. In addition, the connection between the second client and the first client is established through short-distance communication, which helps to accurately determine the service time, further ensures the effectiveness and standardization of the service, and guarantees the user's service experience as much as possible.

Fig. 3 is a flowchart of an information processing method provided by an embodiment of the present disclosure. As shown in FIG. 3 , an embodiment of the present disclosure provides an information processing method applicable to a server, and the information processing method may include:

S31. The server binds the physical address of the terminal device associated with the first client and the physical address of the target service device, and sends the binding result to the second client, so that the second client can match the binding result with the corresponding The first client short-range communication.

Here, if the first client and the second client adopt a Bluetooth connection to realize short-distance communication, the binding result is sent to the second client, which is helpful for the target service device associated with the second client to communicate with the second client. When the terminal devices associated with the first client are in a short distance, the second client directly performs a Bluetooth pairing connection with the first client associated with the terminal device whose physical address has been bound according to the binding result. In this way, pre-binding the physical address of the target service device and the physical address of the terminal device helps the second client to quickly and accurately pair with the first client for subsequent service operations, ensuring user service experience.

To sum up, using the information processing method provided by the embodiments of the present disclosure, the server can determine the target service device for the service request in response to the service request submitted by the first client, and send the service request to the second client associated with the target service device. Request for service. In this way, when the second client communicates with the first client in short distance in response to the service request, the server can call the information entry function of the second client to make the second client record service process information. In this way, the service process can be supervised by recording the service process information while scheduling the service according to the service request. In addition, the second client and the first client help to realize the short-distance communication accurately and quickly by pre-binding the physical address, so as to accurately determine the service time, further ensure the effectiveness and standardization of the service, and ensure the user's security as much as possible. service experience.

Fig. 4 is a flowchart of an information processing method provided by an embodiment of the present disclosure. As shown in FIG. 4 , an embodiment of the present disclosure provides an information processing method applicable to a second client, and the information processing method may include:

S41, the second client associated with the target service device responds to the service request sent by the server, and communicates with the first client in short distance, and the service request is submitted by the first client to the server.

Here, when the second client communicates with the first client in short distance, the second client may record the communication start time, and use the communication start time as the service start time. In this way, the connection between the second client and the first client is established through short-distance communication, which helps to accurately determine the service start time, further ensures the effectiveness and standardization of the service, and guarantees the user's service experience as much as possible.

S42. The second client records the service process information and submits it to the server in response to the calling instruction for the information entry function sent by the server.

Here, the service flow information may include one or more of audio data, image data, and video data in the service process.

Correspondingly, the information recording function may include an audio recording function. The calling instruction can be embodied as calling the audio collection module associated with the second client, so that the audio collection module starts and collects audio data during the service process. Alternatively, the information entry function may include an image entry function. The calling instruction may be embodied as calling the image acquisition module associated with the second client, so that the image acquisition module starts and collects image data and/or video data during the service process. In this way, service data can be recorded in the form of audio, image and video to realize the supervision of the service process.

Fig. 5 is a flowchart of an information processing method provided by an embodiment of the present disclosure. As shown in FIG. 5 , an embodiment of the present disclosure provides an information processing method applicable to a second client, and the information processing method may include:

S51. The second client stops recording service process information when the short-distance communication with the first client is disconnected.

Here, when the short distance communication between the second client and the first client is disconnected, the second client may record the communication end time, and use the communication end time as the service end time. In this way, the second client and the first client establish a connection through short-distance communication, which helps to accurately determine the end time of the service when the connection is disconnected, further ensures the effectiveness and standardization of the service, and guarantees the user's service experience as much as possible .

Fig. 6 is a flowchart of an information processing method provided by an embodiment of the present disclosure. As shown in FIG. 6 , an embodiment of the present disclosure provides an information processing method, which may include:

S61. The first client submits a service request to the server.

S62. In response to the service request, the server determines a target service device for the service request, and sends the service request to a second client associated with the target service device.

S63. The second client communicates with the first client in short distance in response to the service request.

S64. The server invokes an information entry function of the second client when the second client communicates with the first client in short distance.

S65. The second client records the service process information and submits it to the server in response to the calling instruction for the information entry function sent by the server.

Using the information processing method provided by the embodiments of the present disclosure, in response to the service request submitted by the first client, the server can determine the target service device for the service request, and send the service request to the second client associated with the target service device. In this way, when the second client communicates with the first client in short distance in response to the service request, the server can call the information entry function of the second client to make the second client record service process information. In this way, the service process can be supervised by recording the service process information while scheduling the service according to the service request. In addition, the connection between the second client and the first client is established through short-distance communication, which helps to accurately determine the service time, further ensures the effectiveness and standardization of the service, and guarantees the user's service experience as much as possible.

Fig. 7 is a schematic diagram of an information processing device provided by an embodiment of the present disclosure. As shown in FIG. 7 , an embodiment of the present disclosure provides an information processing device, including a processor (processor) 100 and a memory (memory) 101 . Optionally, the device may also include a communication interface (Communication Interface) 102 and a bus 103. Wherein, the processor 100 , the communication interface 102 , and the memory 101 can communicate with each other through the bus 103 . Communication interface 102 may be used for information transfer. The processor 100 may call logic instructions in the memory 101 to execute the information processing method of the above-mentioned embodiments.

In addition, the logic instructions in the above-mentioned memory 101 can be implemented in the form of software functional units and can be stored in a computer-readable storage medium when sold or used as an independent product.

As a computer-readable storage medium, the memory 101 can be used to store software programs and computer-executable programs, such as program instructions/modules corresponding to the methods in the embodiments of the present disclosure. The processor 100 executes the program instructions/modules stored in the memory 101 to execute functional applications and data processing, that is, to implement the information processing methods in the above-mentioned embodiments.

The memory 101 may include a program storage area and a data storage area, wherein the program storage area may store an operating system and an application program required by at least one function; the data storage area may store data created according to the use of the terminal device, and the like. In addition, the memory 101 may include a high-speed random access memory, and may also include a non-volatile memory.

An embodiment of the present disclosure provides a storage medium storing computer-executable instructions configured to execute the above-mentioned information processing method.

The above-mentioned storage medium may be a transitory computer-readable storage medium, or a non-transitory computer-readable storage medium.

The technical solutions of the embodiments of the present disclosure can be embodied in the form of software products, which are stored in a storage medium and include one or more instructions to make a computer device (which can be a personal computer, a server, or a network equipment, etc.) to perform all or part of the steps of the method described in the embodiments of the present disclosure. The aforementioned storage medium can be a non-transitory storage medium, including: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), magnetic disk or optical disc, etc. A medium that can store program code, or a transitory storage medium.

The above description and drawings sufficiently illustrate the embodiments of the present disclosure to enable those skilled in the art to practice them. Other embodiments may incorporate structural, logical, electrical, procedural, and other changes. The examples merely represent possible variations. Individual components and functions are optional unless explicitly required, and the order of operations may vary. Portions and features of some embodiments may be included in or substituted for those of other embodiments. Also, the terms used in the present application are used to describe the embodiments only and are not used to limit the claims. As used in the examples and description of the claims, the singular forms "a", "an" and "the" are intended to include the plural forms as well unless the context clearly indicates otherwise . Similarly, the term "and/or" as used in this application is meant to include any and all possible combinations of one or more of the associated listed ones. Additionally, when used in this application, the term "comprise" and its variants "comprises" and/or comprising (comprising) etc. refer to stated features, integers, steps, operations, elements, and/or The presence of a component does not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components and/or groupings of these. Without further limitations, an element defined by the statement "comprising a ..." does not exclude the presence of additional identical elements in the process, method or apparatus comprising said element. Herein, what each embodiment focuses on may be the difference from other embodiments, and the same and similar parts of the various embodiments may refer to each other. For the method, product, etc. disclosed in the embodiment, if it corresponds to the method part disclosed in the embodiment, then the relevant part can refer to the description of the method part.

Those skilled in the art can appreciate that the units and algorithm steps of the examples described in conjunction with the embodiments disclosed herein can be implemented by electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are performed by hardware or software may depend on the specific application and design constraints of the technical solution. Said artisans may implement the described functions using different methods for each particular application, but such implementation should not be regarded as exceeding the scope of the disclosed embodiments. The skilled person can clearly understand that for the convenience and brevity of the description, the specific working process of the above-described system, device and unit can refer to the corresponding process in the foregoing method embodiment, which will not be repeated here.

In the embodiments disclosed herein, the disclosed methods and products (including but not limited to devices, equipment, etc.) can be implemented in other ways. For example, the device embodiments described above are only illustrative. For example, the division of the units may only be a logical function division. In actual implementation, there may be other division methods. For example, multiple units or components may be combined Or it can be integrated into another system, or some features can be ignored, or not implemented. In addition, the mutual coupling or direct coupling or communication connection shown or discussed may be through some interfaces, and the indirect coupling or communication connection of devices or units may be in electrical, mechanical or other forms. The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place, or may be distributed to multiple network units. Some or all of the units can be selected according to actual needs to implement this embodiment. In addition, each functional unit in the embodiments of the present disclosure may be integrated into one processing unit, each unit may exist separately physically, or two or more units may be integrated into one unit.

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to embodiments of the disclosure. In this regard, each block in a flowchart or block diagram may represent a module, program segment, or part of code that includes one or more Executable instructions. In some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks in succession may, in fact, be executed substantially concurrently, or they may sometimes be executed in the reverse order, depending upon the functionality involved. In the descriptions corresponding to the flowcharts and block diagrams in the accompanying drawings, the operations or steps corresponding to different blocks may also occur in a different order than that disclosed in the description, and sometimes there is no specific agreement between different operations or steps. order. For example, two consecutive operations or steps may, in fact, be performed substantially concurrently, or they may sometimes be performed in the reverse order, depending upon the functionality involved. Each block in the block diagrams and/or flowcharts, and combinations of blocks in the block diagrams and/or flowcharts, can be implemented by a dedicated hardware-based system that performs the specified function or action, or can be implemented by dedicated hardware implemented in combination with computer instructions.

Claims

An information processing method, characterized by comprising:

In response to the service request submitted by the first client, the server determines a target service device for the service request, and sends the service request to a second client associated with the target service device;

When the second client communicates with the first client in short distance in response to the service request, calling the information entry function of the second client so that the second client can record service process information , and submit to the server.
The method according to claim 1, wherein the determining the target service device for the service request comprises:

Obtain the target service location in the service request and the respective device service information of at least one service device;

Determine the target service device according to the target service location and the device service information.
The method according to claim 2, wherein the device service information includes setting a service area, and determining the target service device according to the target service location and the device service information includes:

determining that the set service area includes at least one available service device in the target service location;

determining the service priority of the at least one available service device according to the device service information of the at least one available service device;

Use the available service device with the highest service priority as the target service device.
The method according to claim 3, wherein the device service information further includes the current service end time or the current service location, and the at least one available service device is determined according to the device service information of the at least one available service device service priorities, including:

sorting the distance between the current service location and the target service location, and using the sorting result from near to far as the sorting result of the service priority from high to low; or,

The current service end time is sorted, and the sorting result from early to late is used as the sorting result of the service priority from high to low.
The method according to any one of claims 1 to 4, further comprising:

binding the physical address of the terminal device associated with the first client and the physical address of the target service device, and sending the binding result to the second client, so that the second client can After determining the result, communicate with the corresponding first client in short distance.
An information processing method, characterized by comprising:

The second client associated with the target service device communicates with the first client in short distance in response to the service request sent by the server, and the service request is submitted to the server by the first client;

In response to the calling instruction for the information entry function sent by the server, the service process information is recorded and submitted to the server.
The method according to claim 6, further comprising:

Stop recording the service process information when the short-distance communication with the first client is disconnected.
An information processing system, characterized in that it includes:

The server, the first client, and the second client associated with the target service device;

The first client is configured to submit a service request to the server;

The server is configured to respond to the service request, determine the target service device for the service request, and send the service request to the second client; when the second client responds to the Service request, in the case of close communication with the first client, call the information entry function of the second client;

The second client is configured to respond to the service request and communicate with the first client in short distance; respond to the call instruction sent by the server for the information entry function, record service process information, and submit to the server.
An information processing device, comprising a processor and a memory storing program instructions, wherein the processor is configured to execute the user according to any one of claims 1 to 5 when executing the program instructions. in information processing methods.
An information processing device, comprising a processor and a memory storing program instructions, wherein the processor is configured to execute the information processing method according to claim 6 or 7 when executing the program instructions. method.