WO2023026360A1

WO2023026360A1 - Information processing device, information processing system, information processing method, and non-transitory computer-readable medium

Info

Publication number: WO2023026360A1
Application number: PCT/JP2021/030987
Authority: WO
Inventors: 太一奥村
Original assignee: 日本電気株式会社
Priority date: 2021-08-24
Filing date: 2021-08-24
Publication date: 2023-03-02
Also published as: JPWO2023026360A1

Abstract

An information processing device (10) is provided with: a change unit (17) that changes the flat-rate plan to which a user, who currently subscribes to some flat-rate plan related to in-store services, can subscribe, on the basis of usage history indicating that the user used a prescribed store; and an output control unit (18) that outputs information relating to the changed flat-rate plan. This makes it possible to provide an information processing device, an information processing system, an information processing method, and a non-transitory computer-readable medium with which it is possible to appropriately change and present, to a user, a flat-rate plan to which the user can subscribe.

Description

Information processing device, information processing system, information processing method, and non-transitory computer-readable medium

The present disclosure relates to an information processing device, an information processing system, an information processing method, and a non-transitory computer-readable medium.

In recent years, many people are using flat-rate plans for various services (so-called subscription services).How to recommend a flat-rate plan that suits each user in order to support service member stores. is proposed. For example, Patent Literature 1 discloses a flat-rate plan providing device that proposes a recommended flat-rate plan to a user based on the usage status of the flat-rate plan, the number of times of provision, the remaining number of times, and the like.

JP 2020-067963 A

Here, it may be possible to increase user satisfaction by making a difference in the plans that can be subscribed to depending on the user's status. Making a difference in the plans that can be subscribed between statuses means, for example, that the higher the status by using a store, the wider the selection of plans that can be subscribed to, and the fact that users can subscribe to higher plans. be done. However, with the device described in Patent Literature 1, the plan to which the user can subscribe does not change based on the usage status or the like.

In view of the problems described above, the object of the present disclosure is to provide an information processing device, an information processing system, an information processing method, and a non-temporary computer-readable program capable of suitably changing and presenting to a user a flat-rate plan that the user can subscribe to. It is to provide a medium.

An information processing device according to an aspect of the present disclosure includes:
changing means for changing a flat-rate plan to which the user can subscribe based on a usage history indicating that the user subscribing to a flat-rate plan related to in-store services has used a predetermined store;
and output control means for outputting information about the changed flat-rate plan.

An information processing system according to one aspect of the present disclosure includes:
an information processing device;
a store terminal that is installed in a store and transmits a usage history indicating that a user subscribing to a flat-rate plan related to in-store services has used the store to an information processing device;
The information processing device is
changing means for changing a flat-rate plan to which the user can subscribe, based on the usage history;
and output control means for outputting information about the changed flat-rate plan.

An information processing method according to an aspect of the present disclosure includes:
changing a flat-rate plan to which the user can subscribe based on a usage history indicating that the user subscribing to a flat-rate plan related to in-store services has used a predetermined store;
Output information about the modified subscription plan.

According to one aspect of the present disclosure, a non-transitory computer-readable medium comprising:
change processing for changing a flat-rate plan to which the user can subscribe based on a usage history indicating that the user subscribing to a flat-rate plan related to in-store services has used a predetermined store;
A program for causing a computer to execute an output control process for outputting information about the changed flat-rate plan is stored.

According to the present disclosure, it is possible to provide an information processing device, an information processing system, an information processing method, and a non-temporary computer-readable medium that can suitably change and present a flat-rate plan that the user can subscribe to.

1 is a block diagram showing the configuration of an information processing apparatus according to a first embodiment; FIG. 4 is a flow chart showing the flow of an information processing method according to the first embodiment; 2 is a block diagram showing the overall configuration of an information processing system according to a second embodiment; FIG. 2 is a block diagram showing the configuration of a face authentication device according to a second embodiment; FIG. 9 is a flowchart showing the flow of face information registration processing according to the second embodiment; 9 is a flow chart showing the flow of face authentication processing according to the second embodiment; FIG. 8 is a block diagram showing the configuration of a user terminal according to the second embodiment; FIG. 8 is a block diagram showing the configuration of a store terminal according to the second embodiment; FIG. FIG. 7 is a block diagram showing the configuration of a server according to the second embodiment; FIG. FIG. 11 is a diagram showing an example of the data structure of a usage history DB according to the second embodiment; FIG. FIG. 12 is a diagram for explaining an example of membership ranks according to the second embodiment; FIG. FIG. 11 is a sequence diagram showing the flow of member registration processing according to the second embodiment; FIG. 10 is a diagram showing an example of display on a user terminal according to the second embodiment; FIG. FIG. 11 is a sequence diagram showing the flow of usage history recording processing according to the second embodiment; FIG. 10 is a diagram showing an example of display on a user terminal according to the second embodiment; FIG. FIG. 11 is a sequence diagram showing the flow of plan output processing according to the second embodiment; FIG. 10 is a diagram showing an example of display on a user terminal according to the second embodiment; FIG. FIG. 10 is a diagram showing another example of display on the user terminal according to the second embodiment; FIG. 12 is a diagram for explaining an example of membership ranks according to a modification of the second embodiment; FIG.

Below, embodiments of the present disclosure will be described in detail with reference to the drawings. In each drawing, the same reference numerals are given to the same or corresponding elements, and redundant description will be omitted as necessary for clarity of description.

<Embodiment 1>
First, Embodiment 1 of the present disclosure will be described. FIG. 1 is a block diagram showing the configuration of an information processing apparatus 10 according to the first embodiment. The information processing device 10 is a computer device that presents a user subscribing to a predetermined flat-rate plan with a flat-rate plan that the user can subscribe to. The flat-rate plan to which the user is subscribing and the flat-rate plan to which the user can subscribe are both flat-rate plans related to the "in-store service". "In-store service" is a form of service in which at least part of the product or service is provided in a physical store. Therefore, the user needs to visit the store. "In-store services" include, for example, food and beverage services at restaurants, gym use services, beauty treatment services, and the like. A flat-rate plan related to "in-store service" is a plan that provides the above-described in-store service at a specified price at one or more specified stores for a specified period.

Below, the flat-rate plan to which the user is subscribing and the flat-rate plan to which the user can subscribe are referred to as the subscribed plan and the subscribable plan, respectively. It should be noted that the user can select a flat-rate plan to subscribe from among the subscribeable plans. A user may be prevented from subscribing to a subscription plan other than the subscribable plan. In other words, the subscribing plan is a plan that is a candidate for the flat-rate plan to which the user subscribes.

Here, the information processing device 10 is connected to a network (not shown). A network may be wired or wireless. A user terminal (not shown) used by a user and a store terminal (not shown) installed at a predetermined store may be connected to the network. The shop terminal transmits the user ID of the user and a usage history indicating that the user has used the shop to the information processing device 10 .

The information processing device 10 includes a changing section 17 and an output control section 18 .
The changing unit 17 is also called changing means. The changing unit 17 changes the plan to which the user can subscribe, based on the usage history indicating that the user has used the store. ``Change the user's subscription plan'' means, for example, changing at least one of the applicable target (target store, target product or target service), application conditions, and price of the current subscription plan. Alternatively, it may be to increase or decrease the number of plans that can be subscribed to.

The output control unit 18 is also called output control means. The output control unit 18 outputs information about the changed subscription plan. For example, the output control unit 18 may transmit information about the contents of the changed subscription plan to the user terminal, and cause the user terminal to output (display) the changed subscription plan. The destination is not limited to the user terminal, and may be a store terminal. In this case, the store terminal may display the contents of the changed joinable plan so that the user can visually recognize them, or the store clerk using the store terminal may verbally inform the user.

FIG. 2 is a flow chart showing the flow of the information processing method according to the first embodiment. First, the information processing device 10 acquires a usage history indicating that a user subscribing to a predetermined flat-rate plan has used a store (S10). Next, the changing unit 17 of the information processing device 10 changes the user's subscription plan based on the usage history (S11). Next, the output control unit 18 outputs information about the changed subscription plan (S12).

As described above, according to the first embodiment, the information processing device 10 changes the subscription plan based on the user's usage history at a predetermined store. Then, the information processing apparatus 10 presents the content of the subscription plan changed to suit the user to the user, thereby making the user feel that the user's status has changed, thereby improving the user's satisfaction. .

<Embodiment 2>
Next, Embodiment 2 of the present disclosure will be described. FIG. 3 is a block diagram showing the overall configuration of an information processing system 1000 according to the second embodiment. The information processing system 1000 is a computer system for users to use flat-rate plans. In the second embodiment, as an example, the flat-rate plan is a plan in which a specified food and beverage service can be received at a specified restaurant for a fixed price during a specified period. However, the subscription plan is not limited to this.

The information processing system 1000 includes a face authentication device 100 , an information processing device (hereinafter referred to as a server) 200 , a user terminal 300 and one or more store terminals 400 . Each device and terminal are connected to each other via a network N. FIG. The network N is a wired or wireless communication line.

A user terminal 300 is an information terminal used by a user.
The store terminal 400 is an information terminal installed in a store that provides in-store services. The store terminal 400 accepts face payment for users who visit the store and use in-store services. Face payment is performed in the server 200 and the face authentication device 100 via the store terminal 400 . In the second embodiment, the store terminal 400 captures at least the face of the user who requests face payment, and transmits the face image (hereinafter also referred to as the captured image) to the server 200 together with the usage history for face payment. do.

The face authentication device 100 is a biometric authentication device that stores facial feature information of multiple people. In addition, the face authentication device 100 has a face authentication function that, in response to a face authentication request received from the outside at the time of face payment, compares the face image or face feature information included in the request with the face feature information of each user. have. In the second embodiment, the face authentication device 100 acquires a face image of a user who uses the store from the store terminal 400 via the server 200, and uses the face image to perform face authentication to obtain a user ID. identify. The face authentication device 100 then returns the collation result (face authentication result) to the server 200 .

The server 200 is an information processing device that provides flat-rate plans related to in-store services.

First, the server 200 performs membership registration for the user in response to a membership registration request from the user terminal 300 . Note that the facial feature information of the user is registered by the face authentication device 100 at the time of member registration. When the user visiting the store uses face payment, the server 200 executes payment processing for the user identified by the face authentication device 100 . For example, if the usage target is within the scope of the plan that the user is subscribing to, the server 200 processes so as not to charge the user additional charges. Whether or not the usage target is within the application of the user's subscription plan is determined by the type, quantity, amount, time of use, store used, etc. of the product to be purchased or the service to be used, etc. It is determined by whether or not On the other hand, if the usage target is not covered by the user's subscribing plan, the server 200 charges the user for the amount of usage.

The server 200 accumulates the user's facial payment history (usage history) at the store. The server 200 changes the user's subscription plan based on the accumulated usage history of the user, and causes the user terminal 300 to display the changed subscription plan. When the server 200 receives a request to change the currently subscribed plan from the user terminal 300, the server 200 changes the currently subscribed plan.

FIG. 4 is a block diagram showing the configuration of the face authentication device 100 according to the second embodiment. The face authentication device 100 includes a face information DB (DataBase) 110 , a face detection section 120 , a feature point extraction section 130 , a registration section 140 and an authentication section 150 . The face information DB 110 associates and stores a user ID 111 and face feature information 112 of the user ID. The facial feature information 112 is a set of feature points extracted from a facial image, and is an example of facial information. Note that the face authentication device 100 may delete the face feature information 112 in the face feature DB 110 in response to a request from the registered user of the face feature information 112 . Alternatively, the face authentication device 100 may delete the facial feature information 112 after a certain period of time has passed since it was registered.

The face detection unit 120 detects a face area included in a registered image for registering face information, and supplies it to the feature point extraction unit 130 . The feature point extraction unit 130 extracts feature points from the face area detected by the face detection unit 120 and supplies face feature information to the registration unit 140 . Further, the feature point extraction unit 130 extracts feature points included in the facial image received from the server 200 and supplies facial feature information to the authentication unit 150 .

The registration unit 140 newly issues a user ID 111 when registering facial feature information. The registration unit 140 associates the issued user ID 111 with the facial feature information 112 extracted from the registered image and registers them in the facial information DB 110 . The authentication unit 150 performs face authentication using the facial feature information 112 . Specifically, the authentication unit 150 collates the facial feature information extracted from the facial image with the facial feature information 112 in the facial information DB 110 . Authentication unit 150 returns to server 200 whether or not the facial feature information matches. Whether the facial feature information matches or not corresponds to the success or failure of the authentication. Note that matching of facial feature information (matching) means a case where the degree of matching is equal to or greater than a predetermined value.

FIG. 5 is a flowchart showing the flow of face information registration processing according to the second embodiment. First, the face authentication device 100 acquires the registered image of the user U included in the face registration request (S21). For example, the face authentication device 100 receives a face registration request via the network N from the server 200 that has received the member registration request from the user terminal 300 . Note that the face authentication device 100 may receive a face registration request directly from the user terminal 300 without being limited to this. Next, face detection section 120 detects a face area included in the registered image (S22). Next, the feature point extraction unit 130 extracts feature points from the face area detected in step S22, and supplies face feature information to the registration unit 140 (S23). Finally, the registration unit 140 issues the user ID 111, associates the user ID 111 with the facial feature information 112, and registers them in the facial information DB 110 (S24). Note that the face authentication device 100 may receive the face feature information 112 from the face registration requester and register it in the face information DB 110 in association with the user ID 111 .

FIG. 6 is a flowchart showing the flow of face authentication processing according to the second embodiment. First, the feature point extraction unit 130 acquires facial feature information for authentication (S31). For example, the face authentication device 100 receives a face authentication request from the server 200 via the network N, and extracts facial feature information from the face image included in the face authentication request in steps S21 to S23. Alternatively, the face authentication device 100 may receive facial feature information from the server 200 . Next, the authentication unit 150 collates the acquired facial feature information with the facial feature information 112 of the facial information DB 110 (S32). If the facial feature information matches, that is, if the degree of matching of the facial feature information is equal to or greater than a predetermined value (Yes in S33), the authentication unit 150 identifies the user ID 111 of the user whose facial feature information matches (S34). . Then, the authenticating unit 150 replies to the server 200 that the face authentication was successful and the identified user ID 111 as the face authentication result (S35). If there is no matching facial feature information (No in S33), the authentication unit 150 returns a face authentication result to the server 200 to the effect that the face authentication has failed (S36).

FIG. 7 is a block diagram showing the configuration of the user terminal 300 according to the second embodiment. User terminal 300 includes camera 310 , storage unit 320 , communication unit 330 , display unit 340 , input unit 350 , and control unit 360 .

The camera 310 is an image capturing device that performs image capturing under the control of the control unit 360 . The storage unit 320 is a storage device that stores programs for realizing each function of the user terminal 300 . A communication unit 330 is a communication interface with the network N. FIG. The display unit 340 is a display device. The input unit 350 is an input device that receives input from the user. The display unit 340 and the input unit 350 may be configured integrally like a touch panel. The control unit 360 controls hardware of the user terminal 300 .

The control unit 360 controls the camera 310 and captures a registered image of the user U. Control unit 360 includes the registration image in the member registration request and transmits the request via network N to server 200 . Alternatively, control unit 360 may transmit a member registration request to server 200 and directly transmit a face registration request including a registered image to face authentication device 100 via network N. FIG. It should be noted that the control unit 360 may transmit the user information received by the input unit 350 and the information of the plan to which the member wants to join to the server 200 via the network N at the time of member registration.

Also, when the control unit 360 receives information about the changed subscription plan from the server 200, the control unit 360 displays the information on the display unit 340. When receiving a plan change request from the user via the input unit 350 , the control unit 360 transmits the plan change request to the server 200 .

FIG. 8 is a block diagram showing the configuration of the store terminal 400 according to the second embodiment. Store terminal 400 includes camera 410 , storage unit 420 , communication unit 430 , display unit 440 , input unit 450 , and control unit 460 .

The camera 410 is a photographing device that takes pictures under the control of the control unit 460 . The storage unit 420 is a storage device that stores programs for realizing each function of the store terminal 400 . A communication unit 430 is a communication interface with the network N. FIG. Display unit 440 is a display device. Input unit 450 is an input device that receives an input. The display unit 440 and the input unit 450 may be configured integrally like a touch panel. The control unit 460 controls hardware of the store terminal 400 .

When a user using an in-store service requests face payment, the control unit 460 accepts face payment by transmitting a face payment request to the server 200 . Specifically, the control unit 460 controls the camera 410 to capture at least the face of the user U. The control unit 360 transmits the face payment request to the server 200 via the network N, including the face image and information (usage history) regarding its use.

FIG. 9 is a block diagram showing the configuration of the server 200 according to the second embodiment. The server 200 includes a storage section 210 , a memory 220 , a communication section 230 and a control section 240 . The storage unit 210 is a storage device such as a hard disk or flash memory. Storage unit 210 stores program 211 , user DB 212 , and usage history DB 213 . The program 211 is a computer program in which the processing of the information processing method according to the second embodiment is implemented.

The user DB 212 stores user information of users who are members. Specifically, user DB 212 stores user information 2122 , member rank 2123 , subscribing plan 2124 , and subscribing plan 2125 in association with user ID 2121 .

A user ID 2121 is information for identifying a user, such as a membership number. The user ID 2121 may be issued at the time of membership registration.
The user information 2122 is information about the user, and may include, for example, user attribute information and information indicating the user's billing address.
The membership rank 2123 indicates the grade of membership. For example, membership rank 2123 may be divided into three grades including Silver, Gold and Platinum. Grades may increase in order of Silver, Gold and Platinum.
The subscribing plan 2124 is information indicating the type, application target, application conditions, price, etc. of the flat-rate plan to which the user is currently subscribing.
The subscribing plan 2125 is information indicating the type, application target, application conditions, price, etc. of a flat-rate plan to which the user can subscribe. In the second embodiment, the joinable plan 2125 is determined according to the membership rank 2123. FIG.

The usage history DB 213 stores user's usage history. The usage history DB 213 stores a user ID 2131 and a usage history 2132 in association with each other. A specific example of the usage history DB 213 will now be described with reference to FIG.
FIG. 10 is a diagram showing an example of the data structure of the usage history DB 213 according to the second embodiment. The usage history DB 213 records the usage history of the user for each user ID. For example, the usage history includes date and time of use, store used, purchased product (or used service), quantity, and amount of money used. The usage history further includes applicability information indicating whether or not the target of usage is within the coverage of the plan that the user is subscribing to.

The memory 220 is a volatile storage device such as RAM (Random Access Memory), and is a storage area for temporarily holding information when the control unit 240 operates. The communication unit 230 is a communication interface with the network N. FIG.

The control unit 240 is a processor that controls each component of the server 200, that is, a control device. The control unit 240 loads the program 211 from the storage unit 210 into the memory 220 and executes the program 211 . Thereby, the control unit 240 realizes the functions of the registration unit 241 , the image acquisition unit 242 , the identification unit 243 , the usage history acquisition unit 244 , the recording control unit 246 , the change unit 247 and the output control unit 248 .

The registration unit 241 is also called registration means. When receiving a membership registration request from the user terminal 300 , the registration unit 241 registers user information in the user DB 212 in association with the user ID of the user terminal 300 . Further, when receiving a registration image from the user terminal 300 , the registration unit 241 transmits a face registration request to the face authentication device 100 . When the face authentication device 100 registers face information and issues a user ID, the registration unit 241 registers the user ID in the user DB 212 . Further, when the registration unit 241 receives a plan subscription request or a plan change request from the user terminal 300, the registration unit 241 registers or changes the subscription plan.

The image acquisition unit 242 is also called image acquisition means. When the face payment request is received from the store terminal 400, the image acquisition unit 242 acquires the face image included in the face payment request. The image acquisition unit 242 supplies the face image to the identification unit 243 .

The specifying unit 243 is also called specifying means. The specifying unit 243 controls face authentication for the face area of the user U included in the face image, and specifies the user ID. That is, the identifying unit 243 causes the face authentication device 100 to perform face authentication on the face image acquired from the store terminal 400 . For example, the specifying unit 243 transmits a face authentication request including the acquired face image to the face authentication device 100 via the network N. FIG. Note that the specifying unit 243 may extract the face area of the user U from the face image and include the extracted image in the face authentication request. Further, the identifying unit 243 may extract facial feature information from the face area and include the facial feature information in the face authentication request. The specifying unit 243 then receives the face authentication result from the face authentication device 100 .

The usage history acquisition unit 244 is also called usage history acquisition means. When receiving a face payment request from the store terminal 400, the usage history acquisition unit 244 acquires the user's usage history included in the face payment request.

The recording control unit 246 is also called recording control means. The recording control unit 246 determines whether or not the user has subscribed to any flat-rate plan. Specifically, the recording control unit 246 refers to the user DB 212 and confirms the subscribing plan associated with the user ID specified by the specifying unit 243 . Then, if the user subscribes to any flat-rate plan, the recording control unit 246 records the usage history acquired by the usage history acquisition unit 244 in the usage history DB 213 in association with the user ID. At this time, the recording control unit 246 adds, to the usage history, applicability information indicating whether or not the usage target included in the usage history is within the coverage of the plan that the user is subscribing to, and records the usage history. This makes it possible to separately manage the usage history within the application of the subscribed plan and the usage history without the subscribed plan.

The changing unit 247 is an example of the changing unit 17 described above. The changing unit 247 changes the subscription plan for the user based on the usage history associated with the user's user ID stored in the usage history DB 213 . In the second embodiment, the changing unit 247 extracts, from among the usage histories associated with the user ID in the usage history DB 213, the usage histories in which the target of use is not applicable to the subscribed plan, and Based on this, change the user's subscription plan. In the following, the usage and the usage history for which the target of usage is within the application of the subscribed plan will be referred to as the first usage and the first usage history, respectively. Then, the usage and the usage history for which the usage target is not applicable to the subscribed plan are called the second usage and the second usage history, respectively. For example, the changing unit 247 extracts the second usage history, changes the membership rank of the user based on the total usage amount included in the extracted second usage history, and allows the user to join based on the change in the membership rank. You can change your plan. As an example, the changing unit 247 may raise the member rank as the total amount of money used for the second use in the predetermined period is higher. Alternatively, as an example, the changing unit 247 may raise the membership rank as the frequency of use or the number of times of use of the second use in a predetermined period increases.

FIG. 11 is a diagram for explaining an example of membership ranks according to the second embodiment. In the example shown in this figure, if the monthly total usage amount not applicable to the subscribed plan (second use) is less than 2000 yen, the membership rank is low "Silver". If so, the membership rank will be intermediate "gold". Also, if the monthly total for the second use is 5000 yen or more, the membership rank will be the higher "platinum".

In the example of this figure, the extracted usage history does not include the first usage history, but may include at least part of the first usage history. For example, the changing unit 247 may change the member rank based on the usage amount or usage frequency of the second usage and the usage frequency of the first usage. Moreover, the extracted usage history may include all of the second usage history in the predetermined period, or may include only a part of the second usage history. For example, the changing unit 247 may extract the second usage history of the second usage performed together with the first usage, and may not extract the second usage history of the second usage performed independently.

Then, the changing unit 247 “increases the number of plans that can be subscribed”, “expands the applicable target”, “changes to a more popular applicable target”, “relaxes the applicable conditions”, or “increases the price” as the member rank increases. You can do something like "lower down". Further, the changing unit 247 may change the subscription plan based on the content of the user's usage history accumulated in the usage history DB 213 . For example, the changing unit 247 analyzes the user's preferences from the stores used, purchased products, and services included in the usage history in the usage history DB 213, and selects or generates a plan that matches the user's preferences as a plan that can be subscribed. good. Note that the analysis target is not limited to the second usage history, and may include the first usage history.

Conversely, if the total usage amount for the second use is low, or if the frequency or number of uses for the second use is low, the change unit 247 may lower the membership rank. In this case, the changing unit 247 "reduces the number of plans that can be subscribed", "narrows the application target", "changes to an application target with a large inventory", "makes the application condition stricter", or You can do something like "raise the price".

The output control unit 248 is an example of the output control unit 18 described above. In the second embodiment, the output control unit 248 transmits information about the changed subscription plan to the user terminal 300 and causes the user terminal 300 to display the information.

FIG. 12 is a sequence diagram showing the flow of registration processing according to the second embodiment. First, the user terminal 300 transmits to the server 200 a member registration request including a registration image generated by photographing the user U (S500) (S501). Then, the registration unit 241 of the server 200 includes the registration image included in the received member registration request in the face registration request and transmits the face registration request to the face authentication device 100 (S502). Then, the face authentication device 100 registers face information (face feature information) of the user U based on the registration image included in the received face registration request (S503). Then, the face authentication device 100 notifies the server 200 of the issued user ID (S504). Also, the user terminal 300 transmits user information to the server 200 (S505). The registration unit 241 of the server 200 associates the notified user ID and user information with each other and registers them in the user DB 212 (S506). At this time, the membership rank may be a predetermined membership rank, such as "Silver," which is the lowest rank.

Here, the user terminal 300 transmits a request for subscription to the flat-rate plan (plan subscription request) to the server 200 (S507). The output control unit 248 of the server 200, which has received the plan subscription request, transmits to the user terminal 300 information on plans that can be subscribed to, which are determined according to membership rank (S508).

Next, the user terminal 300 displays information about the subscription plan on the display unit 340 (S509).
FIG. 13 is a diagram illustrating an example of display on the user terminal 300 according to the second embodiment. For example, on the display unit 340 of the user terminal 300, details of a plurality of plans "Subscription Plan A" and "Subscription Plan B" corresponding to the member rank "Silver" are displayed. Also, on the display unit 340 of the user terminal 300, an input area for selecting at least one of a plurality of plans that can be subscribed is displayed along with the message "Please select the plan you wish to subscribe to."

Returning to Fig. 12, the explanation continues. The user terminal 300 notifies the selected plan to the server 200 (S510) in response to receiving the selection operation by the user who viewed the display (S511). The registration unit 241 of the server 200 that has received the notification registers the selected plan as a subscribing plan in association with the user ID of the user of the user terminal 300 in the user DB 212 (S512).

FIG. 14 is a sequence diagram showing the flow of usage history recording processing according to the second embodiment. First, the store terminal 400 takes a picture of the user who visits the store and performs facial payment for use of the store (S520), and transmits a facial payment request to the server 200 (S521). This face payment request may include a photographed face image and a usage history of the user's use of the store. The specifying unit 243 of the server 200 transmits a face authentication request for the face area of the user U in the received face image to the face authentication device 100 (S522). Then, the face authentication device 100 performs face authentication on the face area of the user U in the face image included in the received face authentication request (S523). Here, it is assumed that there is a user ID for which face authentication has succeeded. The face authentication device 100 transmits to the server 200 a face authentication result including the success of the face authentication and the user ID (S524).

The recording control unit 246 of the server 200 that has received the face authentication result checks the subscribed plan associated with the specified user ID from the user DB 212, and confirms the usage target such as purchased products and used stores included in the usage history. is within the coverage of the subscribed plan (S525). After that, the server 200 performs settlement processing based on the usage history and the applicability of the subscribed plan (S526). Then, the recording control unit 246 of the server 200 records the applicability information and the usage history in the user ID record of the usage history DB 213 (S527). The server 200 transmits a completion notification to the store terminal 400 in response to completion of recording of the usage history (S528).

After registering as a member, the user may be able to check the current usage status and the amount of money required to upgrade. For example, when the user terminal 300 transmits a usage status inquiry to the server 200, the output control unit 248 of the server 200 may cause the user terminal 300 to display a screen as shown in FIG.

FIG. 15 is a diagram showing an example of display on the user terminal 300 according to the second embodiment. The display unit 340 of the user terminal 300 displays information including the total usage amount included in the second usage history (transition of the total amount in this figure) and the amount required to change the membership rank. there is It should be noted that "the amount of money required to change the membership rank" can be read as the amount of money required to change the subscription plan. As a result, the user can easily grasp how long it takes for the second use to change the subscription plan. Therefore, it is possible to promote "buying on the fly" in which other purchases are made while using the subscribing plan.

FIG. 16 is a sequence diagram showing the flow of plan output processing according to the second embodiment. This plan output process may be performed periodically (for example, once a month), or may be performed at a separately predetermined timing. First, for each user, the changing unit 247 of the server 200 extracts from the usage history DB 213 the usage history (second usage history) that is not applicable to the plan being subscribed to by the user (S530). Next, the changing unit 247 of the server 200 changes the membership rank of the user in the user DB 212 based on the extracted usage history (S531). Next, the changing unit 247 of the server 200 changes the user's subscription plan in the user DB 212 based on the membership rank (S532). The output control unit 248 of the server 200 transmits information about the subscription plan to the user terminal 300 (S533).

Then, the user terminal 300 receives the information on the applicable plan and displays the applicable plan on the display unit 340 (S534).
FIG. 17 is a diagram showing an example of display on the user terminal 300 according to the second embodiment. For example, assume that the user changes the membership rank from "silver" to "gold". In this case, on the display unit 340 of the user terminal 300, details of "Subscription plan C" are displayed in addition to "Subscription plan A" and "Subscription plan B" as plans that can be subscribed corresponding to the membership rank "Gold". ing. As a result, the user can grasp that the membership rank has increased and the number of plans that can be subscribed to has increased. Also, on the display unit 340 of the user terminal 300, an input area for selecting at least one of a plurality of plans that can be subscribed is displayed along with the message "Please select the plan you wish to subscribe to."

FIG. 18 is a diagram showing another example of display on the user terminal 300 according to the second embodiment. The display unit 340 of the user terminal 300 may display usage history information for the previous month. From this, it can be seen that the user ordered the cake five times as the second use in the previous month. Then, for the user whose membership rank has changed from "Silver" to "Gold", a message is displayed to the effect that "Subscription Plan D" generated based on the user's usage history can be newly subscribed. ing. “Subscription Plan D” is a flat-rate plan that includes “Coffee” and “Cake”, which is frequently used by users, as a set. Also, if the user frequently orders meals instead of cakes, "Subscription Plan D" may be a flat-rate plan that includes "coffee" and "meal" as a set. In this way, the server 200 selects and presents a predetermined plan from among a plurality of new plans as a plan that can be subscribed, based on the content of what is additionally ordered, that is, the content of the second use. you can Then, the display unit 340 displays an input area for applying for a newly available plan.

Return to Fig. 16 and continue the explanation. When the user performs a selection operation such as clicking on this input area (S535), a plan change request to change the subscribed plan to the selected plan is transmitted from the user terminal 300 to the server 200 (S536). ).

Upon receiving the plan change request, the registration unit 241 of the server 200 changes the subscribed plan to the selected plan (S537). Therefore, "Subscription Plan D" will be applied to the user from the next time.

As described above, according to the second embodiment, the server 200 changes the subscription plan based on the user's usage history at a predetermined store. The server 200 presents to the user the content of the subscription plan changed to suit the user, thereby improving the user's satisfaction. Improvement in user satisfaction leads to promotion of use, and as a result, service providers can be supported.

In particular, the server 200 changes the subscribeable plan based on the second usage history in which the usage target is not applicable to the subscribed plan. For example, the server 200 enriches or improves the subscribable plan as the user uses the plan outside the subscribing plan. Therefore, it is possible to promote buying at stores where the current subscription plan can be used. Therefore, the service provider can be favorably supported.

<Modification of Embodiment 2>
In the above-described second embodiment, the changing unit 247 changes the plan that can be subscribed based on the second usage history in which the usage target is not applicable to the subscribed plan. However, instead of this, the changing unit 247 may change the joinable plan based on the first usage history in which the target of use is within the application of the currently joining plan. More specifically, change unit 247 first extracts the first usage history from the usage history associated with the user ID in usage history DB 213 . At this time, the changing unit 247 does not have to extract the second usage history. Then, the changing unit 247 may change the membership rank of the user based on the total usage amount included in the extracted usage history, and change the plan that the user can join based on the change in the membership rank.

As an example, the changing unit 247 may raise the membership rank as the frequency of use or the number of times of use of the first use in a predetermined period increases.

FIG. 19 is a diagram for explaining an example of membership ranks according to a modification of the second embodiment. If the number of first uses in the previous month is less than 2 times a week, the membership rank is low "Silver", but if it is 2 times or more and less than 4 times a week, the membership rank is intermediate "Gold". Become. Also, if the number of times of use is 4 times or more a week, the membership rank will be advanced "Platinum".

In this way, the server 200 enriches or improves the quality of the subscribing plan as the user uses the subscribing plan. As a result, it is possible to encourage the user to use the subscribed plan, and as a result, it is possible to retain customers.

Further, the server 200 selects and presents a predetermined plan from among a plurality of new plans as a plan that can be subscribed, based on what was actually used among the contents of the plan being subscribed, that is, the contents of the first use. You can For example, assume that the user subscribes to a flat-rate plan that includes a set of "drink" and "meal" (for example, "Subscription Plan B" in FIG. 17). Then, when the user does not use "meal" for a predetermined period of time, or when the frequency of use of "meal" by the user is less than a predetermined number of times, the server 200 selects a flat-rate plan for "drink" only (for example, “Subscription Plan A”) may be recommended. In this case, the server 200 may recommend the user to change from "subscription plan B" to "subscription plan A" and notify the user terminal 300 that the usage fee will be reduced by a predetermined amount. As a result, the user can subscribe to a flat-rate plan that matches the usage situation while keeping costs down, thereby improving the user's satisfaction.

In the above-described embodiment, the hardware configuration is described, but it is not limited to this. The present disclosure can also implement arbitrary processing by causing a processor to execute a computer program.

In the above examples, the program includes instructions (or software code) that, when read into a computer, cause the computer to perform one or more of the functions described in the embodiments. The program may be stored in a non-transitory computer-readable medium or tangible storage medium. By way of example, and not limitation, computer readable media or tangible storage media may include random-access memory (RAM), read-only memory (ROM), flash memory, solid-state drives (SSD) or other memory technology, CDs - ROM, digital versatile disc (DVD), Blu-ray disc or other optical disc storage, magnetic cassette, magnetic tape, magnetic disc storage or other magnetic storage device. The program may be transmitted on a transitory computer-readable medium or communication medium. By way of example, and not limitation, transitory computer readable media or communication media include electrical, optical, acoustic, or other forms of propagated signals.

It should be noted that the present disclosure is not limited to the above embodiments, and can be modified as appropriate without departing from the scope. For example, in the above-described embodiments, face authentication is used as means for specifying a user ID, but fingerprint, iris, palm or vein authentication, or other biometric authentication may be used instead of face authentication. In this case, the store terminal 400 transmits the captured image of the user captured by the store terminal 400 and the biometric information read by the store terminal 400 to the face authentication device 100 (biometric authentication device) via the server 200. A user ID may be specified by biometric authentication with 100 specified. The identified user ID is returned to server 200 .

Also, in the above-described embodiment, the face authentication device 100 has the face authentication function, but instead of or in addition to the face authentication device 100, the server 200 may have the face authentication function.

10

information processing device

17, 247

change unit

18, 248 output control unit 100 face authentication device 110 face information DB
111 User ID
112 facial feature information 120 face detection unit 130 feature point extraction unit 140 registration unit 150 authentication unit 200 server 210 storage unit 211 program 212 user DB
2121 User ID
2122 User information 2123 Member rank 2124 Currently enrolled plan 2125 Available plan 213 Usage history DB
2131 User ID
2132 Usage history 220 Memory 230 Communication unit 240 Control unit 241 Registration unit 242 Image acquisition unit 243 Identification unit 244 Usage history acquisition unit 246 Recording control unit 300 User terminal 310 Camera 320 Storage unit 330 Communication unit 340 Display unit 350 Input unit 360 Control unit 400 store terminal 410 camera 420 storage unit 430 communication unit 440 display unit 450 input unit 460 control unit 1000 information processing system

Claims

changing means for changing a flat-rate plan to which the user can subscribe based on a usage history indicating that the user subscribing to a flat-rate plan related to in-store services has used a predetermined store;
and output control means for outputting information about the changed flat-rate plan.
a usage history acquiring means for acquiring a user's usage history from a store terminal;
The information processing according to claim 1, further comprising recording control means for recording the usage history in a usage history DB in association with the user ID of the user when the user has subscribed to the flat-rate plan. Device.
3. The recording control means according to claim 2, wherein the recording control means adds, to the usage history, applicability information indicating whether or not the usage target related to the usage history is within the scope of application of the flat-rate plan to which the user is subscribing. information processing equipment.
The changing means is
In the usage history DB, among the usage histories associated with the user ID, the usage history in which the usage target is within the application of the flat-rate plan or the usage history in which the usage target is outside the application of the flat-rate plan and extract
The information processing apparatus according to claim 2 or 3, wherein a flat-rate plan to which the user can subscribe is changed based on the extracted usage history.
5. The information processing apparatus according to claim 4, wherein the changing means changes a flat-rate plan to which the user can subscribe, based on the total usage amount included in the extracted usage history.
The output control means transmits information including the total usage amount included in the extracted usage history and the amount required to change the flat-rate plan to which the user can subscribe, to the user terminal used by the user. 6. The information processing apparatus according to claim 5, wherein the information is output to the .
an information processing device;
a store terminal that is installed in a store and transmits a usage history indicating that a user subscribing to a flat-rate plan related to in-store services has used the store to an information processing device;
The information processing device is
changing means for changing a flat-rate plan to which the user can subscribe, based on the usage history;
and output control means for outputting information about the changed flat-rate plan.
8. The information according to claim 7, further comprising a biometric authentication device that acquires a captured image of the user who uses the store from the store terminal and specifies the user ID by biometric authentication using the captured image. processing system.
changing a flat-rate plan to which the user can subscribe based on a usage history indicating that the user subscribing to a flat-rate plan related to in-store services has used a predetermined store;
An information processing method for outputting information about the changed flat-rate plan.
change processing for changing a flat-rate plan to which the user can subscribe based on a usage history indicating that the user subscribing to a flat-rate plan related to in-store services has used a predetermined store;
A non-transitory computer-readable medium storing a program for causing a computer to execute an output control process for outputting information about the changed flat-rate plan.