WO2022259404A1

WO2022259404A1 - Elevator call registration device, and elevator system

Info

Publication number: WO2022259404A1
Application number: PCT/JP2021/021868
Authority: WO
Inventors: 恭平濱田; 淳井上; 拓弥橋口
Original assignee: 三菱電機ビルソリューションズ株式会社
Priority date: 2021-06-09
Filing date: 2021-06-09
Publication date: 2022-12-15
Also published as: KR102668316B1; JP7364127B2; KR20240008381A; CN117500737A; CN117500737B; JPWO2022259404A1

Abstract

Provided are a call registration system and an elevator system which, in the case when call registration for an elevator has failed, enable a user to easily discern whether the elevator is stopped or not. A call registration system (19) comprises a reception unit (23), an output unit (24), and a determination unit (25). When the reception unit (23) receives a use request from a user's mobile terminal (12), the output unit (24) outputs the user's request for call registration to a call management unit (10) via relaying by a remote monitoring device (14). The determination unit (25) determines whether the call registration, the request for which was outputted by the output unit (24), has been successful or not, on the basis of communications with the remote monitoring device (14). In the case when the determination unit (25) determines that the call registration has failed, a presentation unit (26) acquires, from a stop information system (16), stop information of an elevator (2) for which said call registration has been requested. The presentation unit (26) presents the acquired stop information to the mobile terminal (12).

Description

Elevator call registration system and elevator system

The present disclosure relates to an elevator call registration system and an elevator system.

Patent Document 1 discloses an example of an elevator system. The elevator system includes a controller and a radio signal device. A controller controls the operation of the car. A radio signal device activates an application of a mobile terminal owned by a user by transmitting a radio signal. The portable terminal transmits the user's destination floor to the control device by starting the application. The controller registers the user's destination floor as a hall call and causes the car to respond to the registered floor of the hall call.

Japanese Patent Application Laid-Open No. 2018-90400

However, when the call registration fails in the elevator system of Patent Document 1, the user is asked whether the call registration has failed but the elevator itself is operating or whether the elevator itself is out of service. I can't comprehend.

The present disclosure provides a call registration system and an elevator system that allow users to easily ascertain whether or not the elevator is out of service when the registration of the elevator call fails.

An elevator call registration system according to the present disclosure includes a reception unit that receives a usage request from a mobile terminal possessed by an elevator user, and when the reception unit receives the usage request from the mobile terminal, the user's call to a call management unit that manages elevator call information, through relaying by a relay unit connected to the call management unit; a determination unit that determines success or failure based on communication with the relay unit; and when the determination unit determines that the registration of the call has failed, a suspension information system that collects elevator suspension information requests registration of the call. and a presenting unit that acquires pause information of the elevator that has been received and presents the acquired pause information on the mobile terminal.

An elevator system according to the present disclosure includes a call management unit that manages elevator call information, a relay unit that is connected to the call management unit, and the elevator call registration system.

With the call registration system or the elevator system according to the present disclosure, when the registration of the elevator call fails, the user can easily grasp whether the elevator is out of service.

1 is a configuration diagram of an elevator system according to Embodiment 1; FIG. 4 is a flow chart showing an example of the operation of the elevator system according to Embodiment 1; 4 is a flow chart showing an example of the operation of the elevator system according to Embodiment 1; 2 is a hardware configuration diagram of main parts of the elevator system according to Embodiment 1. FIG.

A mode for implementing the subject of the present disclosure will be described with reference to the attached drawings. In each figure, the same or corresponding parts are denoted by the same reference numerals, and overlapping descriptions are appropriately simplified or omitted. It should be noted that the subject of the present disclosure is not limited to the following embodiments, and modifications of any constituent elements of the embodiments, or modifications of any constituent elements of the embodiments, within the scope of the present disclosure. It can be omitted.

Embodiment 1.
FIG. 1 is a configuration diagram of an elevator system 1 according to Embodiment 1. As shown in FIG.

The elevator system 1 includes an elevator 2. Elevator 2 is applied, for example, to a building having a plurality of floors. In a building, a hoistway 3 for an elevator 2 is provided. The hoistway 3 is a vertically elongated space extending over a plurality of floors. A landing 4 adjacent to the hoistway 3 is provided on each floor. The elevator 2 includes a hoisting machine 5 , a main rope 6 , a car 7 , a counterweight 8 and a control panel 9 .

The hoist 5 is arranged, for example, above or below the hoistway 3 . For example, when the machine room of the elevator 2 is provided above the hoistway 3, the hoist 5 may be arranged in the machine room. The hoist 5 includes a motor and a sheave. The motor of the hoist 5 is a device that generates driving force. The sheave of the hoisting machine 5 is a device that is rotated by the driving force generated by the motor of the hoisting machine 5 .

The main rope 6 is wound around the sheave of the hoisting machine 5. The main rope 6 supports the load of the car 7 on one side of the sheave of the hoist 5 . The main rope 6 supports the load of the counterweight 8 on the other side of the sheave of the hoist 5 . The main rope 6 is moved by the rotation of the sheave of the hoisting machine 5 so as to be hoisted onto the sheave of the hoisting machine 5 or unwound from the sheave of the hoisting machine 5 .

The car 7 is a device that transports the users of the elevator 2 between multiple floors by running up and down on the hoistway 3 . The car 7 travels up and down in the hoistway 3 interlocking with the movement of the main rope 6 due to the rotation of the sheave of the hoisting machine 5 .

The balance weight 8 is a device that balances the load applied to both sides of the sheave of the hoisting machine 5 with the car 7 . The counterweight 8 travels in the hoistway 3 in the vertical direction opposite to the car 7 in conjunction with the movement of the main rope 6 due to the rotation of the sheave of the hoisting machine 5 .

The control panel 9 is a device that controls the operation of the elevator 2. The control panel 9 is arranged, for example, above or below the hoistway 3 . For example, when the machine room of the elevator 2 is provided above the hoistway 3, the control panel 9 may be arranged in the machine room. The control panel 9 includes a call management section 10 and a travel control section 11 . The call management unit 10 is a part that manages information on calls for the elevator 2 . The call management unit 10 registers calls of users of the elevator 2 and the like. The call management unit 10 associates a call to be registered with information such as a departure floor and a destination floor. The running control unit 11 is a part that controls running of the car 7 . The traveling control unit 11 causes the car 7 to travel between floors in response to calls registered in the call management unit 10 .

In this example, the user of elevator 2 has a mobile terminal 12. The mobile terminal 12 is, for example, a portable information terminal equipped with a wireless communication function such as a smart phone. A mobile terminal 12 is connected to a communication network 13 such as the Internet or a telephone line. In this example, the mobile terminal 12 has a display that displays information to the user and a touch panel that receives input from the user. The mobile terminal 12 includes a speaker, vibrator, or the like for notifying the user. The mobile terminal 12 is provided with a camera or the like for capturing images. The mobile terminal 12 has a function of reading information from an encoded image captured by a camera. The encoded image is, for example, a barcode or two-dimensional code.

The elevator system 1 is equipped with a remote monitoring device 14. The remote monitoring device 14 is a device used for remote monitoring of the state of the elevator 2 or the like. A remote monitoring device 14 is connected to the control panel 9 or the like so as to collect information on the state of the elevator 2 . The information collected by the remote monitoring device 14 is transmitted through the communication network 13 to a device or the like provided in the information center 15 . The information center 15 is a base that collects and manages information on the state of the elevator 2 . The remote monitoring device 14 receives a control signal for the elevator 2 from the outside of the building in which the elevator 2 is installed through the communication network 13 . The control signal is, for example, a signal representing a call registration request. The remote monitoring device 14 relays the received control signal to the control panel 9 . The remote monitoring device 14 is an example of a relay unit.

The elevator system 1 is equipped with a pause information system 16. The suspension information system 16 is a system that collects suspension information of the elevator 2 . The stop information of the elevator 2 is information including whether or not the elevator 2 is stopped. The outage information of the elevator 2 may include information such as the reason for the outage of the elevator 2 and the duration of the outage. The outage information of the elevator 2 may include information on whether the elevator 2 is currently out of service and whether the elevator 2 is scheduled to be out of service. The dormancy information system 16 comprises a dormancy information server 17 and a label 18 .

The hibernation information server 17 is composed of, for example, one or more server devices. The dormancy information server 17 is arranged in the information center 15, for example. The dormancy information server 17 is connected to the communication network 13 . Some or all functions of the hibernation information server 17 may be implemented by processing and storage resources on the cloud service. The pause information server 17 collects the pause information of the elevator 2 through the remote monitoring device 14 of the elevator 2, for example. The outage information server 17 may collect outage information of the elevator 2 through a management terminal operated by a manager of the elevator 2, or a maintenance terminal operated by a maintenance worker who performs maintenance and inspection work in the elevator 2, for example. good.

The label 18 is placed at the landing 4 of the elevator 2 or the like. At label 18, a coded image representing access information is displayed. The access information is information for the user to access the pause information server 17 through the mobile terminal 12 . The access information may be, for example, a URI (Uniform Resource Identifier). The encoded image may be, for example, a two-dimensional code according to the ISO/IEC 18004 standard. The user can access the suspension information server 17 by reading the access information on the label 18 arranged at the hall 4 of the elevator 2 with the portable terminal 12 . In this way, the user can obtain the suspension information of the elevator 2 from the suspension information system 16 by voluntarily operating the mobile terminal 12 .

The elevator system 1 includes a call registration system 19. The call registration system 19 is a system for registering a call to the elevator 2 from outside the elevator 2 . The call registration system 19 includes a radio beacon 20 and a call registration server 21 .

The wireless beacon 20 is placed at the hall 4 of the elevator 2, etc. The wireless beacon 20 transmits information identifying the elevator 2 or information identifying the wireless beacon 20 itself by a wireless signal. In the call registration system 19 , information identifying the wireless beacon 20 placed at the hall 4 of the elevator 2 is associated with information identifying the elevator 2 .

A call registration application is installed on the mobile terminal 12 in the call registration system 19 . Functions of the mobile terminal 12 in the call registration system 19 are implemented by a call registration application. The mobile terminal 12 detects the approach of the elevator 2 to the landing 4 when receiving the radio signal from the radio beacon 20 . The mobile terminal 12 identifies the elevator 2 approached by the user based on the received radio signal. The mobile terminal 12 generates a usage request indicating usage of the elevator 2 . The usage request includes, for example, information representing the departure floor and destination floor of the user who owns the mobile terminal 12 . The mobile terminal 12 transmits the generated usage request to the call registration server 21 . Note that the mobile terminal 12 may generate a usage request based on a user's voluntary operation. At this time, information such as the departure floor and the destination floor is input by the user. The usage request may also include information such as the scheduled usage time.

The call registration server 21 is composed of, for example, one or more server devices. The call registration server 21 is located in the information center 15, for example. The call registration server 21 is connected to the communication network 13 . Some or all functions of the call registration server 21 may be implemented by processing and storage resources on a cloud service. The call registration server 21 includes a communication section 22 , a reception section 23 , an output section 24 , a determination section 25 , a presentation section 26 and a notification section 27 .

The communication unit 22 is a part that communicates information with equipment outside the call registration server 21 . The communication unit 22 is connected to the communication network 13 . The reception unit 23 is a part that receives a usage request from the mobile terminal 12 through the communication unit 22 . The output unit 24 is a part that outputs a call registration request represented by the use request through the communication unit 22 when the reception unit 23 receives the use request. A call registration request from the output unit 24 is output to the call management unit 10 of the control panel 9 through a relay by the remote monitoring device 14 . The judging section 25 is a section that judges success or failure of registration of a call whose request is output to the call managing section 10 . The determination by determination unit 25 is made based on communication between remote monitoring device 14 and call registration server 21 . The presentation unit 26 has a function of acquiring stop information of the elevator 2 from the stop information system 16 when the determination unit 25 determines that registration of the call for the elevator 2 has failed. The presentation unit 26 is a part that presents the obtained hibernation information to the portable terminal 12 that generated the usage request through the communication unit 22 . The notification unit 27 has a function of notifying the suspension information system 16 of the failure information through the communication unit 22 when the determination unit 25 determines that the registration of the call for the elevator 2 has failed.

Next, an example of operation of the elevator system 1 will be described with reference to FIGS. 2 and 3. FIG.
2 and 3 are flowcharts showing an example of the operation of the elevator system 1 according to Embodiment 1. FIG.

An example of processing in the remote monitoring device 14 is shown in FIG.

In step S201 , the remote monitoring device 14 determines whether a call registration request has been received from the call registration server 21 . If the determination result is No, the process in the elevator system 1 proceeds to step S201 again. If the determination result is Yes, the process in elevator system 1 proceeds to step S202.

In step S202 , the remote monitoring device 14 outputs a control signal for registering the call indicated by the request received from the call registration server 21 to the call management section 10 of the control panel 9 . After that, the process in the elevator system 1 proceeds to step S203.

The call management unit 10 registers the call based on the control signal output by the remote monitoring device 14. When the call registration is successful, the call management unit 10 transmits a signal representing the success of the registration to the remote monitoring device 14 . On the other hand, when the call registration fails, the call management unit 10 transmits a signal indicating the registration failure to the remote monitoring device 14 . The signal may contain information on the reason for the registration failure. Call registration fails, for example, if elevator 2 is idle.

In step S203, the remote monitoring device 14 determines whether a signal representing successful registration has been received from the call management unit 10. If the determination result is Yes, the process in elevator system 1 proceeds to step S204. If the determination result is No, the process in elevator system 1 proceeds to step S205.

In step S204, the remote monitoring device 14 notifies the call registration server 21 of successful registration. After that, in the elevator system 1, the processing by the remote monitoring device 14 ends.

In step S205, the remote monitoring device 14 determines whether a signal indicating registration failure has been received from the call management unit 10. If the determination result is Yes, the process in elevator system 1 proceeds to step S206. If the determination result is No, the process in elevator system 1 proceeds to step S207.

In step S206, the remote monitoring device 14 notifies the call registration server 21 of the registration failure. At this time, the remote monitoring device 14 also notifies the reason for the registration failure, such as suspension of the elevator 2 . After that, in the elevator system 1, the processing by the remote monitoring device 14 ends.

In step S207, the remote monitoring device 14 determines whether a preset time has elapsed after outputting the call registration control signal to the call management unit 10, that is, whether a timeout has occurred. This time is an example of a second time. If the determination result is Yes, the process in elevator system 1 proceeds to step S208. If the determination result is No, the process in elevator system 1 proceeds to step S203.

In step S208, the remote monitoring device 14 notifies the call registration server 21 of the registration failure. At this time, the remote monitoring device 14 also notifies that the information from the call management section 10 has not been received. After that, in the elevator system 1, the processing by the remote monitoring device 14 ends.

An example of processing in the call registration server 21 is shown in FIG.

In step S301 , the reception unit 23 determines whether a usage request has been received from the mobile terminal 12 . When the determination result is No, the process in the elevator system 1 proceeds to step S301 again. If the determination result is Yes, the process in elevator system 1 proceeds to step S302.

In step S302 , the output unit 24 outputs to the remote monitoring device 14 a call registration request represented by the usage request received from the mobile terminal 12 . After that, the process in the elevator system 1 proceeds to step S303.

In step S303, the determination unit 25 determines whether a signal indicating successful registration has been received from the remote monitoring device 14. If the determination result is Yes, the process in elevator system 1 proceeds to step S304. If the determination result is No, the process in elevator system 1 proceeds to step S305.

In step S304, the presentation unit 26 presents information indicating successful registration to the mobile terminal 12. The mobile terminal 12 displays successful registration on, for example, a display. At this time, the mobile terminal 12 may notify the user, for example, through a speaker or a vibrator. After that, in the elevator system 1, the processing by the call registration server 21 ends.

In step S305, the determination unit 25 determines whether a signal representing registration failure has been received from the call management unit 10. If the determination result is Yes, the process in elevator system 1 proceeds to step S306. If the determination result is No, the process in elevator system 1 proceeds to step S310.

In step S306, the presentation unit 26 acquires from the stop information server 17 the stop information of the elevator 2 for which the usage request is output. After that, the process in the elevator system 1 proceeds to step S307.

In step S307, the presentation unit 26 determines whether the stoppage information has been acquired for the elevator 2 that has output the usage request. If the determination result is No, the process in elevator system 1 proceeds to step S308. If the determination result is Yes, the process in elevator system 1 proceeds to step S309.

In step S308, the notification unit 27 notifies the suspension information server 17 of information indicating a registration failure for the elevator 2 that has output the usage request. Here, when the signal from the remote management device includes that the elevator 2 is out of service as the reason for the registration failure, the notification unit 27 notifies the suspension information of the elevator 2 to the suspension information server 17. do. The hibernation information server 17 that has received the notification newly registers the notified hibernation information. On the other hand, if the signal from the remote management device includes timeout of the waiting time for receiving the signal from the call management unit 10 as the reason for the registration failure, the notification unit 27 indicates that the call registration of the elevator 2 has failed. The information is notified to the hibernation information server 17 . The suspension information server 17 that has received the notification of the information about the failure of the call to the elevator 2 stores information about the elevator 2 that the call registration has failed in the elevator 2 . After that, the process in the elevator system 1 proceeds to step S309.

In step S309, the presentation unit 26 presents information indicating registration failure to the mobile terminal 12. If the elevator 2 that has output the usage request is out of service, the presenting unit 26 also presents information on the suspension of the elevator 2 to the portable terminal 12 . The mobile terminal 12 displays the failed registration and the pause information received, for example, on a display. At this time, the mobile terminal 12 may notify the user, for example, through a speaker or a vibrator. After that, in the elevator system 1, the processing by the call registration server 21 ends.

In step S310, the determination unit 25 determines whether a preset time has elapsed since the usage request was output, that is, whether a timeout has occurred. This time is an example of the first time. When the determination result is Yes, the process in the elevator system 1 proceeds to step S311. If the determination result is No, the process in elevator system 1 proceeds to step S303.

In step S311 , the presentation unit 26 acquires, from the stop information server 17 , the stop information of the elevator 2 for which the usage request has been output. After that, the process in the elevator system 1 proceeds to step S312.

In step S312, the notification unit 27 notifies the suspension information server 17 of information about the failure of the call registration of the elevator 2 for which the usage request has been output. The suspension information server 17 that has received the notification of the information about the failure of the call to the elevator 2 stores information about the elevator 2 that the call registration has failed in the elevator 2 . After that, the process in the elevator system 1 proceeds to step S313.

In step S313, the presentation unit 26 presents information indicating registration failure to the mobile terminal 12. When the suspension information about the elevator 2 to which the usage request is output can be acquired from the suspension information server 17 , the presentation unit 26 also presents the suspension information of the elevator 2 to the portable terminal 12 . The mobile terminal 12 displays the failed registration and the pause information received, for example, on a display. At this time, the mobile terminal 12 may notify the user, for example, through a speaker or a vibrator. After that, in the elevator system 1, the processing by the call registration server 21 ends.

As described above, the elevator system 1 according to Embodiment 1 includes the call management unit 10, the remote monitoring device 14, and the call registration system 19. The call management unit 10 manages information on calls for the elevator 2 . A remote monitoring device 14 is connected to the call management unit 10 . The call registration system 19 includes a reception section 23 , an output section 24 and a determination section 25 . The accepting unit 23 accepts a usage request from the mobile terminal 12 possessed by the user. The output unit 24 outputs a call registration request of the user to the call management unit 10 through relaying by the remote monitoring device 14 when the reception unit 23 receives a usage request from the mobile terminal 12 . The determination unit 25 determines whether the call for which the output unit 24 has output a request has been successfully registered based on communication with the remote monitoring device 14 . When the determination unit 25 determines that the registration of the call has failed, the presentation unit 26 acquires the suspension information of the elevator 2 for which registration of the call has been requested from the suspension information system 16 that collects the suspension information of the elevator 2. . The presentation unit 26 presents the acquired pause information to the mobile terminal 12 .

With such a configuration, when the registration of the call for the elevator 2 fails in the call registration system 19, the user receives the pause information of the elevator 2 from the presentation unit 26 via the mobile terminal 12, if any. As a result, the user can easily grasp whether or not the elevator 2 is out of service without having to operate the mobile terminal 12 voluntarily to acquire the outage information.

Further, when the determination unit 25 does not receive the information indicating the success of the registration of the call from the remote monitoring device 14 until the first time elapses after the output unit 24 outputs the call registration request, the determination unit 25 determines whether the call is registered. registration has failed.
Further, the remote monitoring device 14 receives information from the call management unit 10 when it does not receive information from the call management unit 10 until the second time elapses after relaying the call registration request from the output unit 24 . Information is sent to the call registration system 19 indicating that it did not.
Further, when the remote monitoring device 14 receives information indicating a call registration failure from the call management unit 10 , the remote monitoring device 14 relays the information to the call registration system 19 . Further, when the output unit 24 receives from the remote monitoring device 14 information indicating that the call registration has failed, the determination unit 25 determines that the call registration has failed.

With such a configuration, the determination unit 25 can identify the cause of call registration failure. That is, due to the timeout of the signal reception from the remote monitoring device 14, the determination unit 25 can determine that the remote monitoring device 14 itself or the communication path from the call registration system 19 to the remote monitoring device 14 has a factor of failure. Further, due to timeout of signal reception from the call management unit 10 to the remote monitoring device 14, the determination unit 25 determines that the call management unit 10 itself or the communication path from the remote monitoring device 14 to the call management unit 10 has a cause of failure. It can be determined that there is Further, when the call management unit 10 transmits failure information, the determination unit 25 can determine that the call management unit 10 itself has a cause of failure.

The call management system also includes a notification unit 27 . The notification unit 27 provides information indicating failure of call registration by the output unit 24 when information is not received from the remote monitoring device 14 until the first time elapses after the output unit 24 outputs the call registration request. is notified to the hibernation information system 16 . When the notifying unit 27 receives information from the remote monitoring device 14 indicating that information has not been received from the call managing unit 10 until the second time has passed since the call registration request was relayed, the output unit 24 informs the dormancy information system 16 of the failure to register the call.
Further, when the notification unit 27 receives from the remote monitoring device 14 information indicating that the registration of the call for which the output unit 24 has output a request has failed because the elevator 2 is out of service, the notification unit 27 The information is notified to the dormancy information system 16 .

With such a configuration, the suspension information system 16 is notified of information according to the success or failure of the registration of the call for the elevator 2. If it is determined that the call registration has failed due to a signal timeout, the pause information system 16 is notified of information indicative of the call registration failure. As a result, information indicating that the elevator 2 is in a state in which call registration through the call registration system 19 is not possible is aggregated in the suspension information system 16 . The information collected in the hibernation information system 16 may be obtainable from the user by voluntarily operating the mobile terminal 12 in the same way as the hibernation information. In addition, when failure of call registration due to suspension of the elevator 2 is determined by a signal, suspension information of the elevator 2 is notified to the suspension information system 16 . This enables the suspension information system 16 to quickly acquire the suspension information of the elevator 2 when the suspension information of the elevator 2 has not yet been registered in the suspension information system 16 .

Next, an example of the hardware configuration of the elevator system 1 will be described with reference to FIG. 4 .
FIG. 4 is a hardware configuration diagram of main parts of the elevator system 1 according to Embodiment 1. As shown in FIG.

Each function of processing in the elevator system 1 can be realized by a processing circuit. The processing circuitry comprises at least one processor 100a and at least one memory 100b. The processing circuitry may include at least one piece of dedicated hardware 200 in conjunction with, or as an alternative to, processor 100a and memory 100b.

When the processing circuit includes the processor 100a and the memory 100b, each function of the elevator system 1 is realized by software, firmware, or a combination of software and firmware. At least one of software and firmware is written as a program. The program is stored in memory 100b. The processor 100a implements each function of the elevator system 1 by reading and executing the programs stored in the memory 100b.

The processor 100a is also called a CPU (Central Processing Unit), a processing device, an arithmetic device, a microprocessor, a microcomputer, or a DSP. The memory 100b is composed of, for example, nonvolatile or volatile semiconductor memory such as RAM, ROM, flash memory, EPROM, and EEPROM.

When the processing circuit comprises dedicated hardware 200, the processing circuit may be implemented, for example, as a single circuit, multiple circuits, a programmed processor, a parallel programmed processor, an ASIC, an FPGA, or a combination thereof.

Each function of processing in the elevator system 1 can be realized by a processing circuit. Alternatively, each function of the elevator system 1 can be collectively realized by a processing circuit. A part of each function of the elevator system 1 may be realized by the dedicated hardware 200 and the other part may be realized by software or firmware. Thus, the processing circuitry implements each function of the elevator system 1 with dedicated hardware 200, software, firmware, or a combination thereof.

The elevator system according to the present disclosure can be applied to buildings with multiple floors. The call registration system according to the present disclosure can be applied to call registration in the elevator system.

1. Elevator system, 2. Elevator, 3. Hoistway, 4. Platform, 5. Hoisting machine, 6. Main rope, 7. Car, 8. Balance weight, 9. Control panel, 10. Call management unit, 11. Travel control unit, 12. Mobile terminal, 13. Communication network, 14 remote monitoring device, 15 information center, 16 suspension information system, 17 suspension information server, 18 label, 19 call registration system, 20 wireless beacon, 21 call registration server, 22 communication section, 23 reception section, 24 output section, 25 decision unit, 26 presentation unit, 27 notification unit, 100a processor, 100b memory, 200 dedicated hardware

Claims

a reception unit that receives a request for use from a mobile terminal owned by a user of the elevator;
When the reception unit receives the use request from the mobile terminal, the relay unit connected to the call management unit transmits the request for registration of the user's call to a call management unit that manages elevator call information. an output unit that outputs through a relay by
a determination unit that determines, based on communication with the relay unit, whether the call for which the output unit has output a request has been successfully registered;
When the determining unit determines that the registration of the call has failed, the suspension information of the elevator for which registration of the call is requested is acquired from the suspension information system that collects the suspension information of the elevator, and the acquired suspension information is carried by the said determination unit. a presentation unit for presenting to the terminal;
An elevator call registration system comprising:
When the determination unit does not receive information indicating success of registration of the call from the relay unit until a preset first time elapses after the output unit outputs the call registration request, 2. The elevator call registration system according to claim 1, wherein it is determined that the call registration has failed.
When information is not received from the relay unit until the first time elapses after the output unit outputs the call registration request, the pause information system outputs information indicating failure of call registration by the output unit. 3. The elevator call registration system according to claim 2, further comprising: a notification unit that notifies to.
2. The elevator call according to claim 1, wherein the determination unit determines that registration of the call has failed when receiving information indicating failure of registration of the call for which the output unit has output a request from the relay unit. registration system.
When the output unit receives from the relay unit the information indicating that the registration of the call for which the request is output has failed because the elevator is out of service, notification for notifying the suspension information system of the suspension information of the elevator. The elevator call registration system according to claim 4, comprising a unit.
When receiving information from the relay unit indicating that information has not been received from the call management unit until a second time has elapsed since the relay unit relayed the call registration request, The elevator call registration system according to claim 4, further comprising a notification unit that notifies the suspension information system of information indicating that the call registration by the output unit has failed.
a call management unit that manages elevator call information;
a relay unit connected to the call management unit;
An elevator call registration system according to any one of claims 1 to 6;
Elevator system with.
The relay unit receives information from the call management unit when information is not received from the call management unit until a preset second time elapses after relaying the call registration request from the output unit. 8. The elevator system of claim 7, wherein information indicating non-receipt is transmitted to the call registration system.
9. The elevator system according to claim 7, wherein, when receiving information indicating a call registration failure from the call management unit, the relay unit relays the information to the call registration system.