WO2022250235A1 - Procédé et dispositif de fourniture d'un service de réservation de chambre - Google Patents

Procédé et dispositif de fourniture d'un service de réservation de chambre Download PDF

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Publication number
WO2022250235A1
WO2022250235A1 PCT/KR2021/019766 KR2021019766W WO2022250235A1 WO 2022250235 A1 WO2022250235 A1 WO 2022250235A1 KR 2021019766 W KR2021019766 W KR 2021019766W WO 2022250235 A1 WO2022250235 A1 WO 2022250235A1
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WIPO (PCT)
Prior art keywords
room
information
price
reservation
user
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PCT/KR2021/019766
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English (en)
Korean (ko)
Inventor
오현석
Original Assignee
주식회사 온다
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Publication of WO2022250235A1 publication Critical patent/WO2022250235A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the present invention relates to a method and apparatus for providing a room reservation service.
  • a method of reserving a room at a conventional lodging facility a method in which a service user makes a reservation by calling the facility that the service user wishes to use and checking whether or not a reservation is available at the desired time, a method in which a service user travels to a specific area, In this case, there are a method of making a reservation through a travel agency, etc., a method of making a reservation using a computer reservation system, and the like.
  • a method using a computer reservation system is widely used according to the development of Internet technology and the spread of communication terminals.
  • a method of opening a website on a communication network so that a specific hotel can manage reservations through a communication network
  • a method for service users to access the website to make reservations for accommodations, and a specific service operator connecting multiple hotels into a chain There is a way to manage reservations for service users by proxy.
  • Accommodations such as hotels do not use only one of these methods, but receive room reservations through various methods such as telephone reservations, travel agencies, homepages opened by themselves, and reservation agency sites.
  • reservations by each method are individually managed, and real-time integrated management is not performed. Therefore, problems such as overlapping reservations or over-booking may occur, and service users are dissatisfied, such as cancellation of reservations not being processed promptly.
  • An object of the present invention is to provide a room reservation service.
  • an object of the present invention is to calculate the price of a room that can generate optimal profits and provide it to the user.
  • a method for providing a room reservation service includes the steps of receiving room information about rooms that a user can reserve by date and items necessary for room reservation from a plurality of lodging terminals, the user Receiving, from a terminal, first selection information about a period for which the user will use the lodging establishment; providing a list of rooms available for reservation to the user terminal based on the first selection information and the room information; Receiving second selection information about one of the rooms included in the room list; Receiving user information corresponding to an item necessary for reservation of the room from the user terminal; The first selection information; Based on the second selection information and the user information, generating room reservation information for a user corresponding to the user information and the room, providing the room reservation information to the lodging facility terminal, the lodging facility terminal It may include receiving approval information for the room reservation information from and providing the approval information to the user terminal.
  • the room information includes a first price and a lowest price, which are reference prices corresponding to each preset season, and the step of providing a list of rooms available for reservation to the user terminal includes grouping the rooms based on the room information. generating first price information for each of the rooms included in the room list based on a preset price setting algorithm and providing the room list including the first price information to the user terminal; can include
  • the generating of the first price information may include obtaining a first price for each room corresponding to a season in which the first selection information is included, based on a period remaining from a reservation date to a start date of the first selection information period. calculating a first weight, calculating a second price by assigning the first weight to the first price, calculating a second weight based on a predetermined demand forecasting method, and calculating the second Calculating a third price by assigning a second weight to the price may be included.
  • Calculating the second weight may include calculating an increase/decrease rate of reservations compared to the previous year based on room reservation data for the same period of the previous year, and calculating a second weight based on the increase/decrease rate.
  • the step of calculating the change rate is the step of calculating the first change rate of reservations compared to the previous year corresponding to the first room included in any one of the plurality of accommodations, included in the remaining accommodations excluding the accommodations. Based on the step of calculating a second change rate of reservations compared to the previous year corresponding to rooms belonging to the group including the first room among the reserved rooms and a preset weighting method, the first change rate and the second change rate A step of calculating a third increase/decrease rate by assigning a weight to the rate may be included.
  • the second increase/decrease rate may represent an average increase/decrease rate of reservations compared to the previous year corresponding to each of the rooms belonging to the group including the first room.
  • the step of calculating the third price After the step of calculating the third price, obtaining second price information for each room provided by a competing service provider, grouping rooms provided by the competing service provider based on the second price information, and and setting the third price to be less than the lowest price among prices corresponding to rooms provided by the competing service provider belonging to the same level group as the group including the room.
  • the reservation rate of the second room belonging to any one of the grouped groups and having the highest reservation rate is higher than the average reservation rate of other rooms in the group except for the second room. If the rate is higher than the rate, raising the price corresponding to the second room by a predetermined rate and lowering the price corresponding to each of the remaining rooms in the group excluding the second room by the rate.
  • the third price may not be less than the lowest price.
  • an apparatus for providing a room reservation service includes a memory in which at least one program is recorded and a processor that executes the program, and the program provides a number of rooms that can be reserved by a user by date from a plurality of lodging terminals.
  • Receiving room information about the room and items necessary for room reservation Receiving first selection information about a period for which the user will use the accommodation from a user terminal; Based on the first selection information and the room information, the user Providing a list of rooms that can be reserved to a terminal; Receiving second selection information about one of the rooms included in the room list from the user terminal; Receiving corresponding user information; Generating room reservation information for the user and the room corresponding to the user information based on the first selection information, the second selection information, and the user information; It may include instructions for performing the step of providing the room reservation information to a terminal, the step of receiving approval information for the room reservation information from the accommodation terminal, and the step of providing the approval information to the user terminal.
  • the present invention may provide a room reservation service.
  • the present invention can calculate the price of a room that can generate optimal profits and provide it to the user.
  • FIG. 1 is a block diagram showing subjects for providing a room reservation service according to an embodiment of the present invention.
  • FIG. 2 is an operational flowchart illustrating a method for providing a room reservation service according to an embodiment of the present invention.
  • FIG. 3 is an operational flowchart illustrating a method for providing a room reservation service according to another embodiment of the present invention.
  • FIG. 4 is an operational flowchart illustrating a method of providing a room reservation service according to another embodiment of the present invention.
  • FIG. 5 is an operational flowchart illustrating a method of providing a room reservation service according to another embodiment of the present invention.
  • FIG. 6 is an operational flowchart illustrating a method of providing a room reservation service according to another embodiment of the present invention.
  • FIG. 7 is an operational flowchart illustrating a method of providing a room reservation service according to another embodiment of the present invention.
  • FIG. 8 is an operational flowchart illustrating a method of providing a room reservation service according to another embodiment of the present invention.
  • FIG. 9 is a diagram illustrating a computer system according to an embodiment of the present invention.
  • FIG. 1 is a block diagram showing subjects for providing a room reservation service according to an embodiment of the present invention.
  • subjects for providing a room reservation service include a room reservation service providing device 110 , an accommodation terminal 120 and a user terminal 130 .
  • the room reservation service providing device 110 may refer to a device that calculates the price of a room that can generate an optimal profit and provides it to the user terminal 130 .
  • the room reservation service providing device 110 may refer to a device that generates room reservation information by receiving user information corresponding to items necessary for room reservation from the user terminal 130 .
  • the room reservation service providing device 110 may perform a function of a server or a platform for providing a room reservation service.
  • the lodging establishment terminal 120 may be a device that provides approval information based on room reservation information received from the room reservation service providing device 110 .
  • the user terminal 130 may be a device that provides user information to the room reservation service providing device 110 .
  • Each of the room reservation service providing device 110 and the lodging establishment terminal 120, the room reservation service providing device 110 and the user terminal 130 may be interconnected through a communication network.
  • a communication network means an access path for transmitting and receiving data between the above subjects.
  • communication networks include wired networks such as LANs (Local Area Networks), WANs (Wide Area Networks), MANs (Metropolitan Area Networks), and ISDNs (Integrated Service Digital Networks), wireless LANs, wireless LANs, CDMA, Bluetooth, and satellite communications. It may cover networks, but the range of communication networks applicable to the present invention is not limited thereto.
  • FIG. 2 is an operational flowchart illustrating a method for providing a room reservation service according to an embodiment of the present invention.
  • an apparatus for providing a room reservation service provides information about rooms available for reservation by a user by date and room reservation from a plurality of lodging establishment terminals. Necessary items may be received (S210).
  • the room information may include a first price and a lowest price, which are reference prices corresponding to each preset season.
  • the first price may mean a price that each lodging establishment intends to sell, and the lowest price may mean a price set by each lodging establishment in consideration of a minimum profit.
  • first selection information about a period for which the user will use the accommodation may be received from the user terminal (S220).
  • a list of rooms available for reservation may be provided to the user terminal (S230).
  • second selection information about one of the rooms included in the room list may be received from the user terminal (S240).
  • user information corresponding to items required for room reservation may be received from the user terminal (S250).
  • room reservation information for the user and the room corresponding to the user information may be generated (S260).
  • the room reservation information may be provided to the lodging establishment terminal (S270).
  • approval information for the room reservation information may be received from the lodging establishment terminal (S280).
  • the authorization information may be provided to the user terminal (S290).
  • the first generated based on the first credential including the identity authentication information from the user terminal may include receiving a presentation and performing identity authentication of a user of the user terminal using the first presentation.
  • the first credential may be generated from an identity authentication authority including identity authentication information of the user and a first signature of the identity authentication authority, and may be removed from the identity authentication authority after being issued to the user terminal. Further, the first signature may be verifiable using a first public key stored in an online storage.
  • the first presentation may include a second signature verifiable by the user terminal through the first public key to prove that the first signature is included in the first credential.
  • zero-knowledge proof means a method of proving that you know information without exposing the information you have.
  • the performing of the identity authentication of the user may include performing identity authentication of the user of the user terminal using the first presentation and the first public key.
  • the room reservation service providing device does not directly receive or store the user's identity authentication information from the user terminal, the user's identity authentication information can be safely protected when the server is attacked by a third party.
  • the online storage matches and stores the first public key and the second signature, and when the room reservation service providing device requests the public key, it is possible to check whether the second signature is duplicated, so that the once generated You can prevent a presentation from being used multiple times.
  • the user terminal receives a Selective Disclosure Request (SDR) from the accommodation terminal, selects some of the claims included in the second credential to correspond to the selective disclosure request, and generates a presentation.
  • SDR Selective Disclosure Request
  • the accommodation terminal can indirectly check whether the user terminal includes the second credential message by frequently changing claim items necessary for generating room reservation information through a selective disclosure request.
  • At least one claim included in the presentation is included in the second credential issued by the room reservation service providing device, and the content of the at least one claim indicates that the user terminal has created the room reservation service providing device and room reservation information. If it is verified, the lodging establishment terminal may check the room reservation information and transmit approval information, which is approved information, to the room reservation service providing device.
  • the lodging terminal does not provide approval information, so that even if the second credential stored in the user terminal is leaked, the guest room can be accessed by another user. Reservation information can be prevented from being created.
  • generating the room reservation information may include issuing a second credential including the room reservation information to the user terminal.
  • the user terminal may transmit user identity authentication information to the service providing device.
  • the user terminal may receive a second credential from the service providing device.
  • the second credential serves as a certificate proving that the user terminal has generated room reservation information for receiving the service, and a plurality of claims and a third signature used to issue the second credential can include
  • the service providing device may store only the public key for proving the third signature and delete the remaining information.
  • the user terminal can have self-sovereignty.
  • the providing of the room reservation information includes receiving a second presentation generated based on the first credential and the second credential from the user terminal and the second presentation.
  • a step of providing the information to the accommodation terminal may be included.
  • the user terminal may generate a fourth signature based on a third signature included in the second credential while generating a second presentation based on the first credential and the second credential.
  • the room reservation service providing device may receive a second presentation including the second signature and the fourth signature from the user terminal, transmit the second presentation to the lodging establishment terminal, and request approval information for the room reservation information.
  • the fourth signature may be a signature generated to prove that the third signature is included in the issued second credential (zero knowledge proof). That is, the fourth signature is exposed instead of the third signature, and verification is performed using the public key on the fourth signature, thereby proving that the issued second credential includes the third signature even if the third signature is not exposed. It can be.
  • the lodging terminal receives the public key from the external storage where the public key is stored and verifies the second signature and the fourth signature, so that at least one claim included in the second presentation is issued by the service providing device. It is possible to verify whether the credentials are included in the given credential and whether the content of at least one claim has been created by the user terminal with the service providing device and room reservation information.
  • security may be improved by preventing the first signature included in the first credential issued to the user terminal and the third signature included in the second credential from being exposed.
  • the issuing of the second credential may include issuing the second credential including the room reservation information and the third signature of the service provider to the user terminal, and verifying the third signature. It may include storing a possible second public key in the online storage and removing temporarily stored information of the issued second credential.
  • the step of providing the approval information to the user terminal is the step of providing a payment interface for payment corresponding to the room to the user terminal and when the payment is completed through the payment interface. , providing the authorization information to the user terminal.
  • the user terminal after providing the approval information to the user terminal (S290), receiving check-in information necessary for the user to check-in to the room from the user terminal, and the user terminal to the door lock of the room It may include providing a smart key for unlocking.
  • the smart key may be used to unlock or set a lock by interacting with a corresponding smart door lock.
  • the receiving of the check-in information may include receiving a third presentation generated based on the first credential and the second credential from the user terminal, and the user terminal using the third presentation. It may include performing authentication of the user's identity and room reservation information.
  • the third presentation may be different from the second presentation.
  • an amount excluding a predetermined fee may be paid to the lodging establishment.
  • FIG. 3 is an operational flowchart illustrating a method for providing a room reservation service according to another embodiment of the present invention.
  • the device for providing a room reservation service may group the rooms based on the room information (S310).
  • the rooms may be grouped into standard type, deluxe type, and suite type.
  • the first group For another example, based on the first price set for each room, if it exceeds 500,000 won, the first group, more than 300,000 won and less than 500,000 won, the second group, more than 100,000 won and less than 300,000 won, the third group, 100,000 won
  • the following can be grouped by dividing into a fourth group.
  • the method and price for dividing the groups are only examples according to an embodiment, and do not limit the scope of the present invention.
  • first price information may be generated for each of the rooms included in the room list (S320).
  • the room list including the first price information may be provided to the user terminal (S330).
  • FIG. 4 is an operational flowchart illustrating a method of providing a room reservation service according to another embodiment of the present invention.
  • the device for providing a room reservation service may acquire a first price for each room corresponding to a season in which the first selection information is included. Yes (S410).
  • a first weight may be calculated based on a period remaining until the start date of the first selection information period based on the reservation date (S420).
  • the first weight may be calculated such that the first weight increases as the remaining period decreases.
  • a first weight of 0.5 may be assigned, if the remaining period is 2 months or more and less than 3 months, a 1st weight of 0.7 may be assigned, and if the remaining period is 1 month or more, 2 If it is less than one month, a first weight of 0.9 may be assigned. When the remaining period is less than one month, the first weight may not be assigned.
  • the first weight is only an example according to an embodiment and does not limit the scope of the present invention.
  • a second price may be calculated by assigning the first weight to the first price (S430).
  • a second weight may be calculated (S440).
  • a third price may be calculated by assigning a second weight to the second price (S450).
  • the third price may not be less than the lowest price.
  • the third price may be adjusted to 100,000 won equal to the lowest price.
  • the above price is only an example according to an embodiment, and does not limit the scope of the present invention.
  • FIG. 5 is an operational flowchart illustrating a method of providing a room reservation service according to another embodiment of the present invention.
  • FIG. 5 shows an example of calculating the second weight based on the demand prediction method.
  • the device for providing a room reservation service may calculate a rate of change in reservations compared to the previous year based on room reservation data for the same period of the previous year. (S510).
  • reservation data for each room may be obtained for the same period of the previous year. It is possible to calculate the rate of change in reservations compared to the previous year by comparing the reservation rate for the period and the current reservation rate on the same date of the previous year as the current reservation date.
  • the rate of change in reservations can be calculated. have.
  • a second weight may be calculated (S520).
  • the second weight may be calculated based on search data of users for a recent month.
  • the room for the period of use A second weight may be calculated so that the usage price increases.
  • the second weight is calculated so that the price of the room rises.
  • FIG. 6 is an operational flowchart illustrating a method of providing a room reservation service according to another embodiment of the present invention.
  • an apparatus for providing a room reservation service compares the previous year corresponding to a first room included in any one of a plurality of accommodations.
  • a first increase/decrease rate of reservation can be calculated (S610).
  • a second change rate of reservations compared to the previous year corresponding to rooms belonging to the group including the first room among the rooms included in the accommodations other than the accommodations may be calculated (S520).
  • the second change rate may represent an average of change rates of reservations compared to the previous year corresponding to each of the rooms belonging to the group including the first room.
  • a third increase/decrease rate may be calculated by assigning weights to the first increase/decrease rate and the second increase/decrease rate (S530).
  • the third increase/decrease rate may represent a value obtained by correcting and adding weights to the first increase/decrease rate and the second increase/decrease rate.
  • the first change rate is 10% and the second change rate is 15%
  • 8% is calculated by assigning a weight of 0.8 to the first change rate, and a weight of 0.2 is applied to the second change rate.
  • 3% is calculated
  • the third increase/decrease rate can be calculated as 11% by adding the two weighted increase/decrease rates.
  • the increase/decrease rate and weight are only examples according to an embodiment, and do not limit the scope of the present invention.
  • FIG. 7 is an operational flowchart illustrating a method of providing a room reservation service according to another embodiment of the present invention.
  • the room reservation service providing device after calculating the third price, receives second price information for each room provided by a competing service provider. It can be obtained (S710).
  • rooms provided by the competing service providers may be grouped based on second price information (S720).
  • the third price may be set to be less than the lowest price among prices corresponding to rooms provided by the competing service provider belonging to the same level group as the group including the first room (S730).
  • second price information on rooms included in a suite type group among rooms provided by competing service providers may be acquired. If the lowest price in the second price information is 600,000 won and the third price corresponding to rooms included in the suite group among rooms provided by the service provider exceeds 600,000 won, the third price is 590,000 won. It can be set to thousands of dollars.
  • the above price is only an example according to an embodiment, and does not limit the scope of the present invention.
  • the room reservation service providing apparatus may generate a target sales score model of the accommodation establishment based on the previous year's room price and sales rate of the accommodation establishment, and dynamically change the price of the room by using the model.
  • the target sales score may be calculated by multiplying a value obtained by subtracting the minimum price set for the corresponding room from the previous year's room price, and multiplying the sales rate by the excess revenue and the growth rate.
  • the target sales point model may include target sales points for each period of this year to reach the target sales score based on the sales volume for each period of the previous year.
  • the room reservation service providing device may calculate a target achievement rate by comparing the current sales score of a specific room with the target sales score for each period, and dynamically change the price of the room based on the target achievement rate.
  • the room reservation service providing device may change the price of the room to increase as the target achievement rate increases.
  • the sales score of the room managed by the room reservation service providing apparatus may be adjusted to approach the target.
  • the room reservation service providing device may dynamically change the price of rooms based on relative rankings of target achievement rates for rooms belonging to the same group.
  • the apparatus for providing a room reservation service may change the price of the first room to be higher.
  • the demand for the first room managed by the room reservation service providing device may be lowered and the demand for the second room may be increased to balance the target achievement rates of the first and second rooms.
  • the room reservation service providing apparatus may dynamically change the price of a room further based on a public price of competing service providers belonging to the same group.
  • the device for providing a room reservation service changes the price of the first room to be higher ,
  • the price of the first room may be changed so that the price of the first room becomes higher as the relative value obtained by subtracting the price of the third room of a competing service provider belonging to the same group as the specific group from the price of the first room is larger.
  • FIG. 8 is an operational flowchart illustrating a method of providing a room reservation service according to another embodiment of the present invention.
  • the room reservation service providing device after calculating the third price, belongs to one of the grouped groups and has the highest reservation rate.
  • the reservation rate is higher than the average reservation rate of other rooms in the group by a predetermined rate
  • the price corresponding to the second room is raised by a predetermined rate
  • the second room is raised by a predetermined rate.
  • the price corresponding to each of the remaining rooms in the group except for the 2 rooms may be reduced by the above ratio.
  • the preset ratio is 30%
  • the reservation rate of the second room is 60%
  • the average reservation rate of the remaining rooms is 30%
  • the price of the second room can be raised by 5% and the price of the remaining rooms can be reduced by 5% .
  • the ratio and reservation ratio are only examples according to an embodiment, and do not limit the scope of the present invention.
  • FIG. 9 is a diagram illustrating a computer system according to an embodiment of the present invention.
  • An apparatus for providing a room reservation service may be implemented in a computer system 1000 such as a computer-readable recording medium.
  • a computer system 1000 includes one or more processors 1010, memory 1030, user interface input device 1040, user interface output device 1050, and storage communicating with each other through a bus 1020. (1060).
  • computer system 1000 may further include a network interface 1070 coupled to network 1080 .
  • the processor 1010 may be a central processing unit or a semiconductor device that executes processing instructions stored in the memory 1030 or the storage 1060 .
  • Memory 1030 and storage 1060 may be various types of volatile or non-volatile storage media.
  • the memory may include ROM 1031 or RAM 1032 .
  • a single source room reservation service can be provided, and the price of a room that can generate optimal profits can be calculated and provided to the user, thereby increasing industrial applicability. have.

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Abstract

Un procédé et un dispositif de fourniture d'un service de réservation de chambre sont divulgués. Un procédé de fourniture d'un service de réservation de chambre selon un mode de réalisation de la présente invention comprend les étapes consistant : à recevoir, en provenance d'une pluralité de terminaux d'établissement hôtelier, des informations de chambre concernant des chambres qu'un utilisateur peut réserver pour chaque jour et des éléments requis pour réserver les chambres ; à recevoir, en provenance d'un terminal utilisateur, des premières informations de sélection concernant la période pendant laquelle l'utilisateur occupera un établissement hôtelier ; à fournir une liste de chambres réservées au terminal utilisateur sur la base des premières informations de sélection et des informations de chambre ; à recevoir, en provenance du terminal utilisateur, des secondes informations de sélection concernant l'une des chambres comprises dans la liste de chambres ; à recevoir, en provenance du terminal utilisateur, des informations d'utilisateur correspondant aux éléments requis pour réserver une chambre ; à générer des informations de réservation de chambre concernant l'utilisateur et la chambre correspondant aux informations d'utilisateur sur la base des premières informations de sélection, des secondes informations de sélection et des informations d'utilisateur ; à fournir les informations de réservation de chambre au terminal d'établissement hôtelier ; à recevoir, en provenance du terminal d'établissement hôtelier, des informations d'approbation concernant les informations de réservation de chambre ; et à fournir les informations d'approbation au terminal utilisateur.
PCT/KR2021/019766 2021-05-25 2021-12-23 Procédé et dispositif de fourniture d'un service de réservation de chambre WO2022250235A1 (fr)

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