WO2022194256A1 - Robot, robot interaction method and storage medium - Google Patents

Abstract

Disclosed in the present invention is a robot. The robot can realize: acquiring preset map information of a robot service area; when a customer is identified, determining whether there are idle service points in a customer service area according to real-time environment change information of the robot service area; if so, determining a target service point from the idle service points; if not, providing number queue and number calling services for the customer, and subsequently taking a latest idle service point as the target service point; and then determining a target path according to preset map information, and prompting the customer to follow and navigating to the target service point according to the target path. The robot in the embodiments of the present invention can provide customer greeting, guiding, and number queue and number calling services, and can autonomously lead customers to idle service points, such that the intelligentization degree of the robot is improved.

Description

Robot, robot interaction method and storage medium technical field

The invention relates to the technical field of artificial intelligence robots, in particular to a robot, a robot interaction method and a storage medium.

Background technique

With the development of economy and society, customers have higher and higher requirements for various services, and users and the service industry have more and more needs for high-quality and high-level service staff, which makes the employment cost of the service industry constantly changing. high. With the development of intelligent robot technology, more and more service industries have introduced service robots to reduce labor costs.

However, in the existing technology, service robots have a low degree of intelligence and cannot independently interact with customers. Most of the service work in the service industry is dominated by human waiters and supplemented by service robots. Most of the service work is highly dependent on human waiters. Human waiters also need to learn robot-related control technologies in order to cooperate with service robots to provide services. The labor cost and learning cost are still high, which cannot meet the low-cost and high-efficiency work in the service industry. Require.

SUMMARY OF THE INVENTION

The present invention provides a robot, a robot interaction method and a storage medium, so as to solve the problem that the existing service robot has a low degree of intelligence and cannot meet the low-cost and high-efficiency work requirements of the service industry.

A robot includes a memory and a processor, wherein the memory stores executable program codes, and the processor is configured to implement the following steps when calling and executing the executable program codes:

Obtain preset map information of the robot service area, where the robot service area includes the robot welcome area and the customer service area;

When a customer is identified, determining whether there is an idle service point within the customer service area;

If it is determined that the idle service point exists in the customer service area, determining a target service point in the idle service point;

If it is determined that the vacant service point does not exist in the customer service area, number arranging and calling services are provided to the customer, and when it is subsequently determined that the latest vacant service point exists in the customer service area, the latest vacant service point is stored in the customer service area. an idle service point as the target service point;

According to the preset map information, a target path from the welcome area of the robot to the target service point is determined, the customer is prompted to follow, and the target service point is navigated according to the target path.

Optionally, providing number arranging and calling services to the customer, and when it is subsequently determined that the latest idle service point exists in the customer service area, the latest idle service point is used as the target service point, including: :

outputting queuing information to the customer, the queuing information including the queuing number;

When it is determined that the latest idle service point exists in the customer service area, call the number according to the order of the queuing numbers, and prompt the customer to show the queuing information;

determine whether the customer's queuing information is verified;

If the queuing information of the customer passes the verification, the latest idle service point is used as the target service point.

Optionally, the outputting the number arrangement information to the client includes:

Displaying a number-taking interface, and prompting the customer to input a number-taking instruction on the number-taking interface;

In response to the number fetching instruction, the number arranging information of the customer is generated according to the number fetching instruction.

Optionally, the numbering information further includes a numbering identifier, and the determining whether the numbering information of the customer is verified includes:

Scan the queuing information presented by the customer;

Determine whether the queuing number in the queuing information matches the queuing number of the current call;

If the queuing identifier in the queuing information matches the queuing number of the current call, it is determined that the customer's queuing information has passed the verification;

If the queuing identifier in the queuing information does not match the queuing number of the current call, it is determined that the queuing information of the customer has not passed the verification.

Optionally, the determining whether there is an idle service point in the customer service area includes:

Receive real-time environment change information of the robot service area, where the real-time environment change information includes the idle state of the service point in the customer service area and the number of the service point;

Whether there is an idle service point within the customer service area is determined according to the real-time environment change information.

Optionally, the receiving real-time environmental change information of the robot service area includes:

Receive real-time environmental change information sent by human waiters through terminal devices or PCs; and/or

The real-time environmental change information sent by the sensor installed in the service area of the robot is received.

Optionally, the prompting the customer to follow, and navigating to the target service point according to the target path, includes:

Obtain and record the physical characteristics of the customer;

Prompt the client to follow, and move to the target service point according to the target path;

During the movement, acquiring human body information within a first preset range in real time, so as to determine whether the client follows according to the human body information and the client's physical feature information;

If it is determined that the client is following according to the human body information and the client's body feature information, continue to move according to the target path until reaching the target service point.

Optionally, after the processor is configured to call and execute the programmable code to implement the navigation to the target service point according to the target path, the following steps are also implemented:

Prompt that the customer has reached the target service point, and time it;

determine whether other requests from said customers have been received;

When the timing duration is greater than or equal to the preset duration, if no other demand from the customer is received, the robot returns to the welcome area of the robot.

A method of robot interaction comprising:

Obtain preset map information of the robot service area, where the robot service area includes the robot welcome area and the customer service area;

When a customer is identified, determining whether there is an idle service point within the customer service area;

If it is determined that the idle service point exists in the customer service area, determining a target service point in the idle service point;

If it is determined that the vacant service point does not exist in the customer service area, number arranging and calling services are provided to the customer, and when it is subsequently determined that the latest vacant service point exists in the customer service area, the latest vacant service point is stored in the customer service area. an idle service point as the target service point;

According to the preset map information, a target path from the welcome area of the robot to the target service point is determined, the customer is prompted to follow, and the target service point is navigated according to the target path.

A readable storage medium, the readable storage medium stores a computer program, and when the computer program is executed by a processor, implements the steps implemented by the above-mentioned robot.

The above-mentioned robot can achieve: obtaining preset map information of the robot service area, the robot service area includes the robot welcome area and the customer service area, and when a customer is identified, it is determined whether there is an idle service point in the customer service area, and if it is determined that the customer service area is available If there is an idle service point in the area, the target service point is determined in the idle service point; if it is determined that there is no idle service point in the customer service area, the number arranging and calling service will be provided to the customer, and it will be determined later that there is an idle service point in the customer service area. When the latest free service point is used, the latest free service point is used as the target service point, and then the target path from the welcome area of the robot to the target service point is determined according to the preset map information, and the customer is prompted to follow and navigate to the target service point according to the target path; In the invention, the robot can provide welcome, guidance, number calling and number arranging services, determine the idle service points in the customer service area according to the real-time environmental change information of the robot service area, and autonomously lead customers to the idle service points, adding robots to customers. The intelligence of the service improves the intelligence of the robot, and can complete the welcome and customer guidance work without the intervention of the human waiter, which reduces the labor cost and improves the service efficiency.

Description of drawings

In order to illustrate the technical solutions of the embodiments of the present invention more clearly, the following briefly introduces the drawings that are used in the description of the embodiments of the present invention. Obviously, the drawings in the following description are only some embodiments of the present invention. , for those of ordinary skill in the art, other drawings can also be obtained from these drawings without creative labor.

1 is a schematic diagram of an application environment of a robot-based customer interaction method according to an embodiment of the present invention;

2 is a schematic flowchart of a robot-based customer interaction method according to an embodiment of the present invention;

Fig. 3 is a schematic flow chart of a realization of step S20 in Fig. 2;

Fig. 4 is a schematic flow chart of a realization of step S40 in Fig. 2;

5 is a schematic structural diagram of a robot in an embodiment of the present invention;

FIG. 6 is another schematic structural diagram of a robot in an embodiment of the present invention.

Detailed ways

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, but not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

The robot provided by the embodiment of the present invention can be applied to the application environment shown in FIG. 1 . Among them, the client communicates with the robot through the network. When it is determined that there is no idle service point in the customer service area, the robot provides the customer with arranging and calling services through the client, and the customer receives the robot's arranging information through the client. The execution subject of the customer interaction method is an intelligent robot that can move autonomously. The robot obtains preset map information of the robot service area. The robot service area includes a robot welcome area and a customer service area. When a customer is identified, the customer service area is determined. Whether there is an idle service point, if it is determined that there is an idle service point in the customer service area, the target service point is determined in the idle service point; if it is determined that there is no idle service point in the customer service area, the number arranging and calling services are provided to the customer , and when it is subsequently determined that the latest idle service point exists in the customer service area, the latest idle service point is used as the target service point, and then the target path from the welcome area of the robot to the target service point is determined according to the preset map information, and the customer is prompted to follow and Navigate to the target service point according to the target path. The robot can provide welcome, guidance, number calling and number arranging services, determine the idle service points in the customer service area according to the real-time environmental change information of the robot's service area, and guide customers to the idle service points independently, increasing the robot's intelligence for customer service It improves the intelligence of the robot, and can complete the work of welcoming guests and guiding customers without the intervention of human waiters, reducing labor costs and improving service efficiency.

Among them, the robot can be a catering service robot or a service robot in other industries. Clients include, but are not limited to, various personal computers, laptops, smartphones, tablets, and other portable wearable devices.

In one embodiment, as shown in FIG. 2 , a robot is provided, including a memory and a processor, the memory stores executable program codes, and the processor is configured to call and execute the executable program codes to achieve the following: step:

S10: Acquire preset map information of the robot service area. The robot service area includes the robot welcome area and the customer service area.

When the robot starts, it needs to obtain the preset map information of the service area of the robot, wherein the service area of the robot includes the welcome area of the robot, the customer service area and other areas related to the service industry. The preset map information includes the number and location information of each service point in the robot service area, and the path between each service point and the robot welcome area.

For example, if the robot is a catering service robot and the service area of the robot is a restaurant, the service area of the robot includes the robot reception area, customer service area, ordering area, food delivery area, and customer waiting area. Mark mapping or other mapping methods enter the map of the restaurant, each table, reception area, pick-up area, and customer waiting area into the robot with the corresponding path to form preset map information. After the robot is started each time, it can be Read the preset map information, obtain the number and location information of each table in the restaurant, and the path between each table and the robot welcome area.

S20: When a customer is identified, determine whether there is an idle service point within the customer service area.

When the robot recognizes a customer in the robot welcome area, the robot can determine whether there is an idle service point in the customer service area according to the received real-time environmental change information of the service area. Among them, the real-time environment change information of the robot service area includes the idle state of each service point.

Among them, the robot can recognize the customer through the recognition device carried by the robot itself, and perform face recognition on the moving objects appearing in the welcome area. If the face is recognized and the face stays longer than the preset time, it is determined to recognize the customer. ; It can also conduct language conversations with people in the welcome area, and analyze whether the corresponding user is a customer to be served through voice recognition, or can display relevant dining reservation information, if the user is determined, then determine the customer to be served.

In an optional scenario, in the process of interacting with customers, the number of customers can be determined, so that it can be determined whether there are vacant service stores in the customer service area that meet customer needs.

S30: If it is determined that there is an idle service point in the customer service area, determine the target service point in the idle service point.

After identifying the customer and determining whether there is an idle service point in the customer service area, if it is determined that there is an idle service point in the customer service area, the robot determines the target service point among the idle service points according to the needs of the customer. Among them, the robot can determine whether there is an idle service point in the customer service area according to the idle state of each service point in the customer service area. When identifying a customer, the robot can read the idle status of each service point stored in the database. When it finds that the idle status of all service points is occupied, it is determined that there is no idle service point in the customer service area; When there are service points whose idle states are all idle, it is determined that there are idle service points in the customer service area. The idle state of each service point in the database can be marked according to the acquired actual conditions of each service point in the customer service area.

Among them, determining the target service point in the idle service points according to the customer's needs includes: if there is only one idle service point that meets the customer's needs in the customer service area, the robot directly uses the idle service point as the target service point; If there are only multiple idle service points in the area that meet the needs of customers, the robot will provide the information of multiple idle service points to the customer, so that the customer can choose an idle service point according to their own needs, and then use the idle service point selected by the customer as the confirmation target service point. According to the customer's choice, the target service point is determined in the idle service point, which increases the intelligent interaction between the robot and the customer, improves the service quality, and then improves the customer experience.

S40: If it is determined that there is no idle service point in the customer service area, number arranging and calling services are provided to the customer, and when it is subsequently determined that the latest idle service point exists in the customer service area, the latest idle service point is used as the target service point.

After identifying the customer and determining whether there is an idle service point in the customer service area, if it is determined that there is no idle service point in the customer service area, it means that the customer needs to wait at present, the robot will provide the customer with the queuing service and output the queuing number to the customer information and prompt the customer to wait, and continuously determine whether there is an idle service point in the customer service area. When it is subsequently determined that the latest idle service point exists in the customer service area, the target queuing number is determined and called according to the number in the queuing information, and then the latest idle service point is used as the target service point.

S50: Determine a target path from the welcome area of the robot to the target service point according to the preset map information, prompt the customer to follow, and navigate to the target service point according to the target path.

After determining the target service point, the robot will determine the target path from the welcome area of the robot to the target service point according to the preset map information. Then, the robot will send a voice prompt to the customer to prompt the customer to follow, and navigate to the target service point according to the target path. After reaching the target service point, it will prompt the customer to reach the target service point, and then set the idle state of the target service point to occupied. In this way, the robot can automatically guide the customer to the designated idle service point, which can save the corresponding labor cost, the learning cost of the human waiter, and improve the service efficiency.

For example, in a restaurant, if the determined target service point is the table numbered A1120, the robot determines the path between the robot reception area and the table A1120 according to the preset map information as the target path. After determining the target path between the robot reception area and the A1120 dining table, the robot will send a voice prompt to the customer: please follow me to prompt the customer to follow, and then navigate to the A120 dining table according to the determined target path, and after reaching the A120 dining table , send a voice prompt to the customer: the A120 table has been reached, please have a meal to prompt the arrival of the target service point, and then set the idle state of the A120 table to occupied.

In this embodiment, by acquiring the preset map information of the robot service area, the robot service area includes the robot welcome area and the customer service area. When a customer is identified, it is determined whether there is an idle service point in the customer service area. If it is determined that the customer service area is available If there is an idle service point in the area, the target service point is determined in the idle service point; if it is determined that there is no idle service point in the customer service area, the number arranging and calling service will be provided to the customer, and it will be determined later that there is an idle service point in the customer service area. When the latest free service point is used, the latest free service point is used as the target service point, and then the target path from the welcome area of the robot to the target service point is determined according to the preset map information, and the customer is prompted to follow and navigate to the target service point according to the target path; In the invention, the robot can provide welcome, guidance, number calling and number arranging services, determine the idle service points in the customer service area according to the real-time environmental change information of the robot service area, and autonomously lead customers to the idle service points, adding robots to customers. The intelligence of the service improves the intelligence of the robot, and can complete the welcome and customer guidance work without the intervention of the human waiter, which reduces the labor cost and improves the service efficiency.

In an embodiment, after step S50, that is, navigating to the target service point according to the target path, the method further specifically includes the following steps:

S61: Prompt that the customer has reached the target service point, and count the time.

S62: Determine whether other requirements of the customer are received;

S63: When the timing duration is greater than or equal to the preset duration, if no other demands from the customer are received, return to the robot welcome area.

After the robot navigates to the target service point according to the target path, the robot will prompt the customer that the target service point has been reached and count the time. During the timing process, it is determined whether other needs of the customer are received. When the timing time is greater than or equal to the preset time period, if no other needs from the customer are received, the robot will directly return to the robot welcome area. While the robot is waiting at the target service point (that is, when the timing time is less than the preset time), if it is determined that the customer has other needs, it will continue to provide the customer with corresponding services, and return to the robot welcome area after completing the corresponding service. The preset duration may be preset according to requirements. After arriving at the target service point and prompting the customer, wait at the target service point for a preset period of time before leaving, in case the customer has other problems that the robot needs to solve.

For example, the preset duration is 30 seconds. After the robot navigates to the A1120 table according to the target path, the robot will prompt the customer to arrive at the A1120 table, time it and determine whether it has received other needs from the customer (such as changing tables or ordering food). When the timing is less than 30 seconds, if it receives other needs from the customer, it will continue to provide the customer with corresponding services, and then return to the robot welcome area after completing the corresponding service; when the timing is greater than or equal to 30 seconds, if no customer's request is received. For other needs, return directly to the robot welcome area.

In this embodiment, after navigating to the target service point according to the target path, by prompting the customer to have reached the target service point, and timing; it is determined whether other needs of the customer are received. When the timing duration is greater than or equal to the preset duration, if If no other needs from customers are received, return to the robot welcome area. Waiting for the customer at the target service point for a preset length of time, and confirming that no other needs of the customer have been received, before leaving, preventing customers from having other problems that need to be solved by robots, further improving customer experience.

In one embodiment, as shown in FIG. 3 , in step S20, it is determined whether there is an idle service point in the customer service area, which specifically includes the following steps:

S21: Receive real-time environment change information of the service area of the robot, where the real-time environment change information includes the idle state of the service point in the customer service area and the number of the service point.

After the robot located in the robot welcome area is started, the robot will receive the real-time environment change information of the robot service area, wherein the real-time environment change information includes the idle status of each service point in the customer service area, the number of each service point, the The idle state includes two states, occupied and idle.

S22: Determine whether there is an idle service point in the customer service area according to the real-time environment change information.

After acquiring the real-time environment change information of the service area, analyze the real-time environment change information pieces, and then determine the idle status of service points with different numbers, so as to determine whether there are idle service points in the customer service area according to the idle status of service points with different numbers.

For example, when the real-time environment change information is that A101 is idle, the analysis of the real-time environment change information shows that the idle state of the table number A101 is idle, the robot sets the idle state of the table number A101 as idle, and the tables of other numbers are idle. If the status has not changed, and there is at least one idle service point at this time, it is determined that there is an idle service point in the customer service area; when the real-time environment change information is that A101 is occupied, the idle state of the table numbered A101 is occupied, and the robot will A101 The idle state of the numbered table is set as occupied, and if the idle state of all service points is occupied, it is determined that there is no idle service point in the customer service area.

In this embodiment, the real-time environment change information of the service area of the robot is received, wherein the real-time environment change information includes the idle state of the service point in the customer service area and the number of the service point, and the real-time environment change information is analyzed to determine the customer service. Whether there are idle service points in the area, the steps for determining whether there are idle service points in the customer service area are refined, and provide a basis for subsequent judgments for providing different services to customers according to the determination results.

In one embodiment, the real-time environment change information includes voice information from a human waiter. In step S21, the real-time environment change information of the robot service area is received, which specifically includes the following steps:

S211: Receive real-time environmental change information sent by a human waiter through a terminal device or PC; and/or

S212: Receive real-time environmental change information sent by sensors installed in the service area of the robot.

After the robot is started, the robot will always receive real-time environmental change information in the robot's service area to determine whether there are idle service points in the customer service area according to the changes in the environment. The real-time environment change information may be the environment change information sent by the human waiter through the terminal device or the PC, or the environment change information sent by the sensor installed in the service area of the robot, or the environment change information sent according to both.

The real-time environment change information can be the feedback information from the human waiter, which can be provided to the robot by the waiter through the terminal device. The terminal device can be portable communication devices such as ear-hook devices, mobile phones, watches, bracelets, walkie-talkies, etc. distance communication. After finding that the idle state of a service point has changed, the human attendant can input the idle state change information of the service point through the interface of the terminal device, and the human attendant can also input the idle state change information of the service point by voice.

For example, when a human waiter finds that the service point is idle, click the corresponding service point displayed on the smart watch to change the idle state of the service point, and then send the change information of the service point number and idle state to the robot; 5.0 technology communicates with the robot. When the human waiter finds that the service point is idle, the service point number and the change information of the idle state can be sent to the robot directly through the earhook device, which can effectively improve the transmission speed of information and increase the effective working distance. In other embodiments, the terminal device of the waiter may also be other portable communication devices, which will not be repeated here.

Multiple sensors can also be set up in the service area of the robot to collect the environmental change information of the service area of the robot in real time, and transmit the environmental change information to the robot, so that the robot can determine whether there is an idle service point in time according to the environmental change information. The environmental information collection device may include a visual sensor, a radar sensor, and the like.

In this embodiment, by receiving the real-time environment change information sent by the human waiter through the terminal device or the PC, and receiving the real-time environment change information sent by the sensors installed in the service area of the robot, the real-time environment change information of the service area of the robot is refined. It increases the diversity of real-time environmental change information sources, and determines that the robot can timely learn about the environmental changes in the robot's service area, so as to provide better services to customers.

In one embodiment, the sensor is a camera. In step S211, the real-time environmental change information sent by the sensor installed in the service area of the robot is received, which specifically includes the following steps:

S2111: Receive the video information of the robot service area captured by the camera;

S2112: Determine the real-time environmental change information of the robot service area based on the video information.

In this embodiment, multiple cameras are installed in the service area of the robot. After the cameras are turned on, the cameras can shoot video information of the service area of the robot, and then send the captured video information to the robot. After the robot receives the video information, the The video information is analyzed and extracted to obtain the real-time environmental change information of the robot service area, and then determine whether there are idle service points in the customer server.

For example, if a camera is installed in a restaurant, the camera can capture images or video information, and by analyzing the captured images or video information, it can be determined which tables are free.

After the camera captures the video information of the robot's service area, it can also send the captured video information to other processing devices. The processing device analyzes the video information and obtains real-time environmental change information in the robot's service area. Information is sent to the robot to reduce the amount of robot computation.

In this embodiment, the video information of the robot service area captured by the camera is received, and the real-time environment change information of the robot service area is determined based on the video information, and the process of receiving the real-time environment change information sent by the sensors installed in the robot service area is refined. , which provides a basis for the subsequent acquisition of real-time environmental change information.

In one embodiment, the real-time environment change information includes voice information from a human waiter. In step S22, determining whether there is an idle service point in the customer service area according to the real-time environment change information specifically includes the following steps:

S221: Convert the voice information into text information.

S222: Match the text information with the preset text field stored by the robot, so as to determine whether there is an idle service point in the customer service area according to the matching result.

In this embodiment, the real-time environment change information is voice information from a human waiter. After the voice information of the human waiter is converted into text information, the text information needs to be matched with a preset text field stored by the robot to obtain a matching result. Wherein, the processing process of the above voice information may be performed by a terminal device, or may be performed by a robot.

After the human waiter sends voice information to the terminal device (such as a walkie-talkie), the terminal device can convert the voice information of the human waiter into text information, and then match the text information with the preset text fields stored by the robot to generate voice according to the matching result. The idle state of the service point corresponding to the information, and then the corresponding idle state of the service point is sent to the robot, which can reduce the calculation amount of the robot. After the human waiter sends voice information to the terminal device, the terminal device can directly send the human waiter's voice information to the robot, and then the robot converts the human waiter's voice information into text information, and then combines the text information with the preset text field stored by the robot. Matching is performed to determine the idle state of the corresponding service point according to the matching result, which can reduce the high performance requirement for the terminal device and reduce the cost of the terminal device.

Among them, the preset text field includes idle, after matching the text information with the pre-stored preset text field, if the text information matches the idle, it means that there is at least one idle service point in the customer service area, and the customer is determined. There are idle service points in the service area. If the text information does not match the idle state, it means that the idle state of the service point in the customer service area has not changed. If the idle state of the service point in the customer service area is all occupied, it is determined that there is no idle service point in the customer service area. .

For example, the robot or terminal device receives the voice information transmitted by the human service through the earhook device: A120 is idle, convert the idle voice information of A120 into text information, match the text information with the idle field stored by the robot, and get If the matching is successful, there is an idle service point in the customer service area, and the status of the A120 table is marked as idle.

In this embodiment, by converting the voice information into text information, and matching the text information with the preset text fields stored by the robot, to determine whether there are idle service points in the customer service area according to the matching result, it is clarified that according to the manual service The specific process of determining whether there are idle service points in the customer service area from the voice information provides a basis for subsequent judgments for providing different services to customers according to the determination results.

In one embodiment, as shown in FIG. 4 , in step S40, the number arranging and calling services are provided to the customer, and when it is subsequently determined that the latest idle service point exists in the customer service area, the latest idle service point is used as the target service. point, including the following steps:

S41: Output queuing information to the client, where the queuing information includes the queuing number.

After identifying the customer and determining whether there is an idle service point in the customer service area, if it is determined that there is no idle service point in the customer service area, the robot will prompt the customer that the number needs to be picked up, and then output the number to the customer according to the customer's number picking instruction. Number information, where the number queue information includes information such as queue number, number queue identifier, estimated waiting time, service items, and the number of people to be served.

Among them, the customer can operate the robot's interface or make an appointment through the client to send the number fetching instruction to the robot. After the robot receives the number fetching instruction, it generates and provides the number arranging information to the customer. Among them, the numbering information can be directly printed on paper to generate a numbering slip, and the customer is prompted to take the numbering slip; the numbering information can also be directly sent to the client's client (such as a mobile phone).

S42: When it is determined that the latest idle service point exists in the customer service area, call the number in the order of the queuing numbers, and prompt the customer to show the queuing information.

After outputting the queuing information to the customer, continue to determine whether there is the latest free service point in the customer service area according to the environmental change information, and when it is determined that there is the latest free service point in the customer service area, call the number in the order of the queuing number, and Prompt the customer to show the queuing information to the robot to verify the queuing information.

For example, after outputting the queuing information to the customer, continue to obtain the environmental change information in the restaurant. If the human waiter conveys the information that the table A102 is free to the robot through the ear-hook device, it is determined that there is the latest free service point A102 in the customer service area. At the table, the robot determines the latest queuing number is 009 according to the order of the queuing numbers, then 009 is the target number, the robot sends a voice prompt: 009 customer please have a meal in order to call the number, and prompts the 009 customer to show the queuing number to the robot information to verify that the current customer is customer 009.

In this embodiment, the latest idle service point is the A102 dining table only for illustrative description. In other embodiments, the latest idle service point may also be other types of service points with other numbers, which will not be repeated here.

S43: Determine whether the customer's queuing information has passed the verification.

After prompting the customer to show the queuing information, verify the queuing information presented by the customer, and determine whether the customer's queuing information passes the verification.

For example, after the customer shows the queuing information to the robot, if the queuing number in the queuing information identified by the robot is 009, it is determined that the customer's queuing information has passed the verification; Queue information has not been verified.

S44: If the customer's numbering information is verified, the latest idle service point is used as the target service point.

After determining whether the customer's numbering information has passed the verification, if the customer's numbering information is verified, it means that the customer at this time is the target customer, then the latest idle service point will be used as the target service point, and the robot welcome area will be determined to the target service point. Then navigate to the target service point and prompt the customer to follow, and when reaching the target service point, prompt the customer to reach the target service point, and then return to the robot welcome area to wait for the next customer to serve.

In this embodiment, the number queuing information is output to the customer, which includes the queuing number; when it is determined that there is the latest free service point in the customer service area, the number is called according to the order of the queuing number, and the customer is prompted to show the queuing information; Whether the customer's numbering information is verified; if the customer's numbering information is verified, the latest idle service point will be used as the target service point, and the target service point will be navigated to and the customer will be prompted to follow. The specific process of using the latest idle service point as the target service point when it is subsequently determined that there is the latest idle service point in the customer service area, and verifying the customer's number arranging information during the call process to avoid false claims by customers. It is possible to ensure normal service order and improve customer experience.

In one embodiment, in step S41, that is, outputting the number arrangement information to the customer, it specifically includes the following steps:

S411: Display a number-taking interface, and prompt the customer to input a number-taking instruction on the number-taking interface;

S412: In response to the number fetching instruction, and according to the number fetching instruction, generate the customer's number arranging information;

S413: Output the customer's numbering information to the customer's terminal device.

After identifying the customer and determining whether there is an idle service point in the customer service area, if it is determined that there is no idle service point in the customer service area, the robot will display the number-taking interface and prompt the customer to enter a number-taking instruction on the number-taking interface, for example The robot screen will display the current calling situation and broadcast: Click on the voice message that I can quickly get the number to prompt the customer to enter the number-taking instruction. Then it is determined whether the customer's number fetching instruction is received. If the customer's number fetching instruction is received, the customer's number arranging information is generated according to the customer's number fetching instruction, and then the customer's number arranging information is output to the customer's terminal device. The customer can directly provide the customer with the number arranging service through the number picking interface provided by the robot, which is simple and convenient, and can be applied to customers of all ages, with strong applicability.

In this embodiment, by displaying the number-taking interface, and prompting the customer to input a number-taking instruction on the number-taking interface, the customer's number-taking instruction is received, and the customer's number-arranging information is generated according to the number-taking instruction, and the customer's number-arranging information is output to the The customer's terminal equipment clarifies the specific process of outputting the number arranging information to the customer. The customer can directly provide the customer with the number arranging service through the number picking interface provided by the robot, which is simple and convenient, and has strong applicability.

In one embodiment, in step S42, the number is called according to the order of all the queuing numbers, and the customer is prompted to show the queuing information, which specifically includes the following steps:

S421: Determine the target queuing number according to the sequence of queuing numbers;

S422: Generate service prompt information including the target queuing number according to the target queuing number, play the service prompt information and play the preset number of times;

S423: Displaying the queuing information verification interface, and prompting the customer to present the queuing information according to the guidance of the queuing information verification interface.

After outputting the queuing information to the customer, and when it is determined that the latest idle service point exists in the customer service area, the target queuing number is determined according to the order of the queuing number, the service prompt information including the target queuing number is generated according to the target queuing number, and the service prompt is played. information and play the preset number of times, and then display the row number information verification interface, and prompt the customer to show the row number information according to the guidelines of the row number information verification interface.

For example, the preset number of times is 5. After outputting the queuing information to the customer, the environment change information in the restaurant is continuously obtained. If the human waiter conveys the information that the A102 table is free to the robot through the ear hook device, the memory of the customer service area is determined at this time. At the table at the latest free service point A102, the robot determines the latest queuing number is 009 according to the order of the queuing numbers, and 009 is the target queuing number. , to prompt the customer, and then display the queuing information verification interface, and prompt the 009 customer to show the platoon information to the robot according to the guidelines of the queuing information verification interface, so that the robot can verify whether the current customer is the 009 customer.

In this embodiment, the preset number of times is only 5 for exemplary illustration, and in other embodiments, the preset number of times may also be other times such as 3, 4, 6, 7, 8, 9, and 10.

In this embodiment, the target queuing number is determined according to the order of the queuing numbers, the service prompt information including the target queuing number is generated according to the target queuing number, the service prompt information is played and played a preset number of times, the queuing number information verification interface is displayed, and the customer is prompted according to the The guidance on the queuing information verification interface shows the queuing information, which clarifies the specific process of calling the number in the order of all the queuing numbers and prompting the customer to show the queuing information. The prompting role of the user account to avoid affecting the customer experience due to customer over-numbering.

In one embodiment, the numbering information also includes a numbering identifier. In step S43, it is determined whether the numbering information of the customer is verified, and specifically includes the following steps:

S431: Scan the queuing information presented by the customer;

S432: Determine whether the queuing identifier in the queuing information matches the queuing number of the current call;

S433: If the queuing identifier in the queuing information matches the queuing number of the current call, it is determined that the customer's queuing information has passed the verification;

S434: If the queuing identifier in the queuing information does not match the queuing number of the current call, it is determined that the customer's queuing information has not passed the verification.

In this embodiment, the numbering information further includes the numbering identifier. When generating the numbering information, the robot generates the numbering identifier according to the matching while generating the numbering number, so that the numbering information can be verified later according to the numbering identifier.

After prompting the customer to show the queuing information, scan the queuing information presented by the customer through the code scanning device installed on the robot (which can be installed at the bottom of the robot screen) to determine the queuing ID in the queuing information and the queuing number of the current call. Whether it matches; if the queuing ID in the queuing information matches the queuing number of the current call, it means that the queuing information is the queuing information generated by the robot, and the queuing number on the queuing information is the same as the target queuing number of the call. If there is no error, it is determined that the customer's queuing information has passed the verification; if the queuing ID in the queuing information does not match the queuing number of the current call, it means that the queuing information may not be generated by the robot, or the queuing information may not be generated by the robot. If the queuing number on the phone is not the target queuing number of the call, it is determined that the customer's queuing information has not passed the verification.

For example, the queuing identifier can be a QR code, and the customer's queuing information includes the queuing number and the QR code that matches the queuing number. code device, scan the QR code on the number sheet or mobile phone to match the QR code on the numbering information. If the QR code in the robot identification queuing information matches the 009 queuing number of the current call, it is determined that the customer's queuing information has passed the verification; If it matches, it is determined that the customer's queuing information has not passed the verification.

In this embodiment, the row number identification as a two-dimensional code is only an exemplary illustration, and in other embodiments, the row number identification may also be other identifications, which will not be repeated here.

In this embodiment, by scanning the queuing information presented by the customer, it is determined whether the queuing number in the queuing information matches the queuing number of the current call. If it matches, it is determined that the customer's queuing information has passed the verification. If the queuing ID in the queuing information does not match the queuing number of the current call, it is determined that the customer's queuing information has not passed the verification, and the customer's queuing information is clearly determined. The specific process of whether to pass the verification is to verify the customer by scanning the platoon identification in the queuing information, which ensures the accuracy of the verification result and provides a basis for providing services for accurate customers in the future.

In one embodiment, in the above step S50, the prompting the customer to follow, and navigating to the target service point according to the target path, includes:

Obtain and record the physical characteristics of the customer;

Prompt the client to follow, and move to the target service point according to the target path;

During the movement, acquiring human body information within a first preset range in real time, so as to determine whether the client follows according to the human body information and the client's physical feature information;

If it is determined that the client is following according to the human body information and the client's body feature information, continue to move according to the target path until reaching the target service point.

After acquiring and recording the customer's physical feature information, the robot needs to prompt the customer to follow and move to the target position according to the target path, so as to avoid the situation that the customer does not follow and leads to invalid work.

For example, after acquiring and recording the customer's physical feature information, the robot plays a verbal prompt to the customer: please follow me, to prompt the customer to follow, and then start moving to the target service point according to the target path.

It should be understood that the size of the sequence numbers of the steps in the above embodiments does not mean the sequence of execution, and the execution sequence of each process should be determined by its functions and internal logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.

In one embodiment, a robot is provided, and the functions of the robot are in one-to-one correspondence with the robot-based customer interaction method in the above-mentioned embodiment. As shown in FIG. 5 , the robot includes an acquisition module 501 , a first determination module 502 , a second determination module 503 , a numbering module 504 and a navigation module 505 . The detailed description of each functional module is as follows:

an acquisition module 501, configured to acquire preset map information of a robot service area, where the robot service area includes a robot welcome area and a customer service area;

a first determining module 502, configured to determine whether there is an idle service point within the customer service area when a customer is identified;

A second determining module 503, configured to determine a target service point in the idle service point if it is determined that the idle service point exists in the customer service area;

The number arranging module 504 is configured to provide number arranging and calling services to the customer if it is determined that the idle service point does not exist in the customer service area, and subsequently determine that the latest idle service exists in the customer service area When the point is reached, use the latest idle service point as the target service point;

The navigation module 505 is configured to determine a target path from the welcome area of the robot to the target service point according to the preset map information, prompt the customer to follow, and navigate to the target service point according to the target path.

Optionally, the numbering module 504 is specifically used for:

outputting queuing information to the customer, the queuing information including the queuing number;

When it is determined that the latest idle service point exists in the customer service area, call the number according to the order of the queuing numbers, and prompt the customer to show the queuing information;

determine whether the customer's queuing information is verified;

If the customer's queuing information is verified, the latest idle service point is taken as the target service point, the target service point is navigated to, and the customer is prompted to follow.

Optionally, the numbering module 504 is further used for:

Displaying a number-taking interface, and prompting the customer to input a number-taking instruction on the number-taking interface;

Receive the customer's number fetching instruction, and generate the customer's number arranging information according to the number fetching instruction;

Outputting the customer's queuing information to the customer's terminal device.

Optionally, the numbering module 504 is further used for:

Determine the target queuing number according to the sequence of the queuing number;

Generate service prompt information including the target queuing number according to the target queuing number, play the service prompt information and play a preset number of times;

An interface for verifying the numbering information is displayed, and the customer is prompted to present the numbering information according to the guidance of the interface for verifying the numbering information.

Optionally, the numbering module 504 is further used for:

Scan the queuing information presented by the customer;

Determine whether the queuing number in the queuing information matches the queuing number of the current call;

If the queuing identifier in the queuing information matches the queuing number of the current call, it is determined that the customer's queuing information has passed the verification;

If the queuing identifier in the queuing information does not match the queuing number of the current call, it is determined that the queuing information of the customer has not passed the verification.

Optionally, the first determining module 502 is specifically configured to:

Receive real-time environment change information of the robot service area, where the real-time environment change information includes the idle state of each service point in the customer service area and the serial number of each service point;

Whether there is an idle service point within the customer service area is determined according to the real-time environment change information.

Optionally, the first determining module 502 is further configured to:

Receive real-time environmental change information sent by human waiters through terminal devices or PCs;

The real-time environmental change information sent by the sensor installed in the service area of the robot is received.

Optionally, the sensor is a camera, and the first determining module 502 is further configured to:

receiving video information of the robot service area captured by the camera;

The real-time environmental change information of the robot service area is determined based on the video information.

Optionally, the real-time environment change information includes voice information from a human waiter, and the first determining module 502 is specifically further configured to:

converting the voice information into text information;

The text information is matched with a preset text field stored by the robot, so as to determine whether there is an idle service point in the customer service area according to the matching result.

Optionally, the robot further includes a timing module 506, and after navigating to the target service point according to the target path, the timing module 506 is specifically configured to:

Prompt that the customer has reached the target service point, and time it;

determine whether other requests from said customers have been received;

When the timing duration is greater than or equal to the preset duration, if no other demand from the customer is received, the robot returns to the welcome area of the robot.

For the specific definition of the robot, please refer to the definition of the robot method above, which will not be repeated here. Each module in the above robot can be implemented in whole or in part by software, hardware and combinations thereof. The above modules can be embedded in or independent of the processor in the computer device in the form of hardware, or stored in the memory in the computer device in the form of software, so that the processor can call and execute the operations corresponding to the above modules.

In one embodiment, a robot is provided, and its internal structure diagram may be as shown in FIG. 6 . The robot includes a processor, memory, network interface, display screen and input device connected by a system bus. Among them, the robot's processor is used to provide computing and control capabilities. The memory of the robot includes a non-volatile storage medium and an internal memory. The nonvolatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the execution of the operating system and computer programs in the non-volatile storage medium. The robot's network interface is used to communicate with external devices over a network connection. The computer program, when executed by a processor, implements a robot-based customer interaction method.

In one embodiment, a robot interaction method is provided, comprising the following steps:

Obtain preset map information of the robot service area, where the robot service area includes the robot welcome area and the customer service area;

When a customer is identified, determining whether there is an idle service point within the customer service area;

If it is determined that the idle service point exists in the customer service area, determining a target service point in the idle service point;

If it is determined that the vacant service point does not exist in the customer service area, number arranging and calling services are provided to the customer, and when it is subsequently determined that the latest vacant service point exists in the customer service area, the latest vacant service point is stored in the customer service area. an idle service point as the target service point;

According to the preset map information, a target path from the welcome area of the robot to the target service point is determined, the customer is prompted to follow, and the target service point is navigated according to the target path.

In one embodiment, a computer-readable storage medium is provided on which a computer program is stored, and when the computer program is executed by a processor, the following steps are implemented:

Obtain preset map information of the robot service area, where the robot service area includes the robot welcome area and the customer service area;

When a customer is identified, determining whether there is an idle service point within the customer service area;

If it is determined that the idle service point exists in the customer service area, determining a target service point in the idle service point;

If it is determined that the vacant service point does not exist in the customer service area, number arranging and calling services are provided to the customer, and when it is subsequently determined that the latest vacant service point exists in the customer service area, the latest vacant service point is stored in the customer service area. an idle service point as the target service point;

According to the preset map information, a target path from the welcome area of the robot to the target service point is determined, the customer is prompted to follow, and the target service point is navigated according to the target path.

Those of ordinary skill in the art can understand that all or part of the processes in the methods of the above embodiments can be implemented by instructing relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage In the medium, when the computer program is executed, it may include the processes of the above-mentioned method embodiments. Wherein, any reference to memory, storage, database or other medium used in the various embodiments provided in this application may include non-volatile and/or volatile memory. Nonvolatile memory may include read only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory. Volatile memory may include random access memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in various forms such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous chain Road (Synchlink) DRAM (SLDRAM), memory bus (Rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM), etc.

Those skilled in the art can clearly understand that, for the convenience and simplicity of description, only the division of the above-mentioned functional units and modules is used as an example. Module completion, that is, dividing the internal structure of the device into different functional units or modules to complete all or part of the functions described above.

The above-mentioned embodiments are only used to illustrate the technical solutions of the present invention, but not to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that: it is still possible to implement the foregoing implementations. The technical solutions described in the examples are modified, or some technical features thereof are equivalently replaced; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the embodiments of the present invention, and should be included in the within the protection scope of the present invention.

Claims (10)

1. A robot, comprising a memory and a processor, wherein the memory stores executable program codes, wherein the processor is used to call and execute the executable program codes to implement the following steps:

   Obtain preset map information of the robot service area, where the robot service area includes the robot welcome area and the customer service area;

   When a customer is identified, determining whether there is an idle service point within the customer service area;

   If it is determined that the idle service point exists in the customer service area, determining a target service point in the idle service point;

   If it is determined that the vacant service point does not exist in the customer service area, number arranging and calling services are provided to the customer, and when it is subsequently determined that the latest vacant service point exists in the customer service area, the latest vacant service point is stored in the customer service area. an idle service point as the target service point;

   According to the preset map information, a target path from the welcome area of the robot to the target service point is determined, the customer is prompted to follow, and the target service point is navigated according to the target path.
2. The robot according to claim 1, characterized in that, the number arranging and calling services are provided to the customer, and when it is subsequently determined that there is a newest free service point in the customer service area, the newest free service point is point as the target service point, including:

   outputting queuing information to the customer, the queuing information including the queuing number;

   When it is determined that the latest idle service point exists in the customer service area, call the number according to the order of the queuing numbers, and prompt the customer to show the queuing information;

   determine whether the customer's queuing information is verified;

   If the queuing information of the customer passes the verification, the latest idle service point is used as the target service point.
3. The robot according to claim 2, characterized in that, the outputting arranging information to the customer comprises:

   Displaying a number-taking interface, and prompting the customer to input a number-taking instruction on the number-taking interface;

   In response to the number fetching instruction, the number arranging information of the customer is generated according to the number fetching instruction.
4. The robot of claim 2, wherein the numbering information further includes a numbering identifier, and the determining whether the numbering information of the customer is verified includes:

   Scan the queuing information presented by the customer;

   Determine whether the queuing number in the queuing information matches the queuing number of the current call;

   If the queuing identifier in the queuing information matches the queuing number of the current call, it is determined that the customer's queuing information has passed the verification;

   If the queuing identifier in the queuing information does not match the queuing number of the current call, it is determined that the queuing information of the customer has not passed the verification.
5. The robot of claim 1, wherein the determining whether there is an idle service point in the customer service area comprises:

   Receive real-time environment change information of the robot service area, where the real-time environment change information includes the idle state of the service point in the customer service area and the number of the service point;

   Whether there is an idle service point within the customer service area is determined according to the real-time environment change information.
6. The robot according to claim 5, wherein the receiving real-time environmental change information of the service area of the robot comprises:

   Receive real-time environmental change information sent by human waiters through terminal devices or PCs; and/or

   The real-time environmental change information sent by the sensor installed in the service area of the robot is received.
7. The robot of claim 1, wherein the prompting the customer to follow and navigating to the target service point according to the target path comprises:

   Obtain and record the physical characteristics of the customer;

   Prompt the client to follow, and move to the target service point according to the target path;

   During the moving process, acquiring human body information within a first preset range in real time, so as to determine whether the client follows according to the human body information and the client's physical feature information;

   If it is determined that the client is following according to the human body information and the client's body feature information, continue to move according to the target path until reaching the target service point.
8. The robot according to any one of claims 1-7, wherein the processor is configured to call and execute the programmable code to implement the navigation to the target service point according to the target path, and further implement The following steps:

   Prompt that the customer has reached the target service point, and time it;

   determine whether other requests from said customers have been received;

   When the timing duration is greater than or equal to the preset duration, if no other demand from the customer is received, the robot returns to the welcome area of the robot.
9. A robot interaction method, characterized in that the robot interaction method comprises:

   Obtain preset map information of the robot service area, where the robot service area includes the robot welcome area and the customer service area;

   When a customer is identified, determining whether there is an idle service point within the customer service area;

   If it is determined that the idle service point exists in the customer service area, determining a target service point in the idle service point;

   If it is determined that the vacant service point does not exist in the customer service area, number arranging and calling services are provided to the customer, and when it is subsequently determined that the latest vacant service point exists in the customer service area, the latest vacant service point is stored in the customer service area. an idle service point as the target service point;

   According to the preset map information, a target path from the welcome area of the robot to the target service point is determined, the customer is prompted to follow, and the target service point is navigated according to the target path.
10. A readable storage medium storing a computer program, characterized in that, when the computer program is executed by a processor, the steps implemented by the robot according to any one of claims 1 to 8 are implemented.

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