WO2022161879A3 - Handling electronic communications - Google Patents

Handling electronic communications Download PDF

Info

Publication number
WO2022161879A3
WO2022161879A3 PCT/EP2022/051397 EP2022051397W WO2022161879A3 WO 2022161879 A3 WO2022161879 A3 WO 2022161879A3 EP 2022051397 W EP2022051397 W EP 2022051397W WO 2022161879 A3 WO2022161879 A3 WO 2022161879A3
Authority
WO
WIPO (PCT)
Prior art keywords
addressee
electronic communication
electronic communications
content
computer system
Prior art date
Application number
PCT/EP2022/051397
Other languages
French (fr)
Other versions
WO2022161879A2 (en
Inventor
Ameet BAKHAI
Original Assignee
Airemail Holdings Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from GBGB2101053.3A external-priority patent/GB202101053D0/en
Application filed by Airemail Holdings Limited filed Critical Airemail Holdings Limited
Priority to GB2312989.3A priority Critical patent/GB2618497A/en
Publication of WO2022161879A2 publication Critical patent/WO2022161879A2/en
Publication of WO2022161879A3 publication Critical patent/WO2022161879A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/212—Monitoring or handling of messages using filtering or selective blocking

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)
  • Computer And Data Communications (AREA)

Abstract

A computer system comprising a plurality of computer devices each comprising a user interface associated with a named addressee user and having a display configured to display a plurality of electronic communications to the named addressee user. The computer system comprises an electronic communications triaging module configured to select a recipient of the electronic communication based on content and/or addressee. The triaging module selects an action based on the content and/or addressee wherein the action prevents the incoming electronic communication from being displayed at the user interface of at least one addressee of the incoming electronic communication. The computer system comprises a tracking component configured to determine whether the selected recipient of the electronic communication has actioned the content.
PCT/EP2022/051397 2021-01-26 2022-01-21 Handling electronic communications WO2022161879A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB2312989.3A GB2618497A (en) 2021-01-26 2022-01-21 Handling electronic communications

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
GBGB2101053.3A GB202101053D0 (en) 2021-01-26 2021-01-26 Handling electronic communications
GB2101053.3 2021-01-26
GB2102824.6 2021-02-26
GBGB2102824.6A GB202102824D0 (en) 2021-01-26 2021-02-26 Handling electronic communications

Publications (2)

Publication Number Publication Date
WO2022161879A2 WO2022161879A2 (en) 2022-08-04
WO2022161879A3 true WO2022161879A3 (en) 2022-09-29

Family

ID=80623533

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/EP2022/051397 WO2022161879A2 (en) 2021-01-26 2022-01-21 Handling electronic communications

Country Status (2)

Country Link
GB (1) GB2618497A (en)
WO (1) WO2022161879A2 (en)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2001013248A1 (en) * 1999-08-19 2001-02-22 Mci Worldcom, Inc. Electronic mail message processing and routing for call center response to same
US20120143798A1 (en) * 2010-12-06 2012-06-07 Microsoft Corporation Electronic Communications Triage
US20150281156A1 (en) * 2014-03-27 2015-10-01 Dropbox, Inc. Dynamic filter generation for message management systems
US20160125156A1 (en) * 2014-10-31 2016-05-05 Cerner Innovation, Inc. Role based communication
US20160188799A1 (en) * 2014-08-28 2016-06-30 ehumanlife, Inc. Method and system for online delivery of healthcare

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2001013248A1 (en) * 1999-08-19 2001-02-22 Mci Worldcom, Inc. Electronic mail message processing and routing for call center response to same
US20120143798A1 (en) * 2010-12-06 2012-06-07 Microsoft Corporation Electronic Communications Triage
US20150281156A1 (en) * 2014-03-27 2015-10-01 Dropbox, Inc. Dynamic filter generation for message management systems
US20160188799A1 (en) * 2014-08-28 2016-06-30 ehumanlife, Inc. Method and system for online delivery of healthcare
US20160125156A1 (en) * 2014-10-31 2016-05-05 Cerner Innovation, Inc. Role based communication

Also Published As

Publication number Publication date
GB202312989D0 (en) 2023-10-11
GB2618497A (en) 2023-11-08
WO2022161879A2 (en) 2022-08-04

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