WO2022060349A1 - Indications de qualité audio d'appels reçus - Google Patents

Indications de qualité audio d'appels reçus Download PDF

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Publication number
WO2022060349A1
WO2022060349A1 PCT/US2020/050918 US2020050918W WO2022060349A1 WO 2022060349 A1 WO2022060349 A1 WO 2022060349A1 US 2020050918 W US2020050918 W US 2020050918W WO 2022060349 A1 WO2022060349 A1 WO 2022060349A1
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WO
WIPO (PCT)
Prior art keywords
audio
participant
quality
conference call
listening
Prior art date
Application number
PCT/US2020/050918
Other languages
English (en)
Inventor
Robert Campbell
Original Assignee
Hewlett-Packard Development Company, L.P.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hewlett-Packard Development Company, L.P. filed Critical Hewlett-Packard Development Company, L.P.
Priority to PCT/US2020/050918 priority Critical patent/WO2022060349A1/fr
Publication of WO2022060349A1 publication Critical patent/WO2022060349A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
    • H04N7/147—Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/15—Conference systems

Definitions

  • Conference calls allow multiple participants to communicate simultaneously.
  • each participant may have an apparatus that may allow them to communicate with the others.
  • the apparatus of each participant may establish a communication session with a server that may transmit data to and from the apparatus of each participant on the conference call.
  • Some conference calls may include video and be conducted over an Internet protocol (IP) network (e.g., the Internet).
  • IP Internet protocol
  • conference call applications executed on a computing device may transmit video and audio data to other computing devices of participants on the conference call.
  • participants may be able to see one another, share documents, share images, and the like.
  • FIG. 1 is a block diagram of an example system that provides indications to a speaking participant based on received audio quality of participants in a conference call of the present disclosure
  • FIG. 2 is a block diagram of an example apparatus of a speaking participant in a conference call of the present disclosure
  • FIG. 3 is a block diagram of an example apparatus of a listening participant in a conference call of the present disclosure
  • FIG. 4 is a block diagram of a graphical user interface of a conference call application of a speaking participant in a conference call of the present disclosure
  • FIG. 5 is an example process flow diagram of a method of the present disclosure for transmitting an indication to be displayed on a graphical user interface of a speaking participant during a call when a received audio quality exceeds a threshold;
  • FIG. 6 is an example non-transitory computer readable storage medium storing instructions executed by a processor to provide an indication of a received audio quality to a graphical user interface of a speaking participant during a call.
  • conference calls may allow multiple participants to communicate simultaneously.
  • Some conference calls may include video and be conducted over IP networks.
  • conference call applications may be executed on a computing device of each participant on the call.
  • Video and audio data may be exchanged via communication sessions established via the conference call applications and between the computing devices.
  • the audio quality may be inconsistent or may be completely lost.
  • the speaking participant may not be close enough to his or her microphone, the Internet connection of a participant may have a weak signal, the speakers of a listening participant may be failing, and the like.
  • the speaking participant may be conveying important information and may not realize that some of the listening participants cannot hear him or her.
  • listening participants may not receive the information and may ask the speaking participant to repeat what he or she was saying. This may happen multiple times leading to an inefficient conference call.
  • the present disclosure provides an apparatus and method that can provide an indication to a person speaking in a conference call that the audio quality of some listening participants has exceeded a desired threshold.
  • a conference call application may track the audio quality of each listening participant.
  • a window of each listening participant may be shown on a graphical user interface (GUI) of the conference call application for the speaking participant.
  • GUI graphical user interface
  • an indication may be displayed on the window of the listening participant or participants who are experiencing audio output quality issues.
  • FIG. 1 illustrates an example of a system 100.
  • the system 100 may include an apparatus 102, an apparatus 124, and an apparatus 146.
  • the apparatuses 102, 124, and 146 may be connected on a conference call via an application server (AS) 170 located in a service provider network 168.
  • AS application server
  • the apparatuses 102, 124, and 146 may connect to the AS 170 via a conference call application that is executed on each of the apparatuses 102, 124, and 146. Although three apparatuses 102, 124, and 146 are illustrated on a conference call in FIG. 1 , it should be noted that the conference call may include any number of apparatuses. For example the conference call may include two apparatuses 102 and 124 or more than three apparatuses.
  • the service provider network 168 may be an Internet protocol (IP) network on the Internet.
  • IP Internet protocol
  • the service provider network 168 may provide conference call services that are accessed via the conference call applications downloaded onto and executed by the apparatuses 102, 124, and 146.
  • the AS 170 may be a server with a processor, a memory, and a communication interface.
  • the service provider network 168 and the AS 170 have been simplified for ease of explanation and may include additional components that are not shown.
  • the service provider network 168 may include firewalls, routers, border elements, gateways, and the like.
  • the AS 170 may include displays, input and output interfaces, and the like.
  • the apparatuses 102, 124, and 146 may be computing devices.
  • the apparatuses 102, 124, and 146 may be desktop computers, laptop computers, an all-in-one (AIO) computer, tablet computers, smartphones, and the like.
  • AIO all-in-one
  • the apparatus 102 may include a display 104 that shows a graphical user interface (GUI) 106 of the conference call application.
  • GUI graphical user interface
  • the GUI 106 may include windows 108, 110, and 112 for each participant 122, 144, and 166 in the conference call.
  • the windows 108, 110, and 112 may include video images of the participants 122, 144, and 166, graphical images, such as avatars, or blank screens when a corresponding participant 122, 144, and 166 is not using video.
  • GUI 106 may include a window for each participant on the conference call. In other words, if there were six participants, there may be six windows in the GUI 106.
  • the participant 122 may be a speaking participant 122.
  • the speaking participant 122 may be talking or presenting information vocally to the other participants 144 and 166.
  • the participants 144 and 166 may be listening participants 144 and 166. In other words, the listening participants 144 and 166 may not be speaking and may be listening to what the speaking participant 122 is saying via audio output at the apparatuses 124 and 146.
  • any one of the participants 122, 144, and 166 may be identified as a speaking participant or a listening participant.
  • the GUI 106 may visually identify the speaking participant 122. For example, the GUI 106 may make a window 112 of the speaking participant 122 the largest, provide a border around the window 112 of the speaking participant 122, and the like.
  • the apparatus 102 may include a microphone 118 and a speaker 120.
  • the microphone 118 may capture audio spoken by the speaking participant 122.
  • the speaker 120 may output audio (e.g., audio spoken by another participant 144 or 166 at another time).
  • the apparatus 102 may include other components that are not shown (e.g., a keyboard, a mouse, a trackpad, and the like).
  • the GUI 106 may provide an indication 114 and 116 for when a listening participant 144 or 166, respectively, cannot hear the speaking participant 122.
  • the indications 114 and 116 may be located in the respective windows 108 and 110 of the listening participants 144 and 166.
  • the speaking participant 122 may be notified immediately in real-time. The speaking participant 122 may pause speaking until the listening participant 144 or 166 has resolved the audio issues or may repeat what was said when the audio issues are resolved.
  • the indications 114 and 116 may be located in the respective windows 108 and 110 so that the speaking participant 122 may easily identify which listening participant 144 or 166 is having audio issues.
  • the indications 114 and 116 may be graphical indications, message notifications (e.g., pop-up displays), audio indications, and the like.
  • the indications 114 and 116 may be binary indicators (e.g., green light for no audio issues and red light for audio issues). For example, a border around the window 108 or 110 may change color when the listening participant 144 or 166 is having an audio quality issue.
  • the indications 114 and 116 may have varying levels as illustrated in FIG. 1 .
  • a changing color graphic can be used to indicate the varying levels.
  • a green light may indicate no audio issues.
  • a yellow light may indicate some audio issues.
  • the audio may not be clear, but may still be audible. Examples unclear audio output may include audio output with some static, audio output with low volume, audio output with excessive background noise, and the like.
  • a red light may indicate no audio. For example, the audio may have completely been lost, and the listening participant 144 and/or 166 may be unable to hear any audio.
  • the graphical indication may be combined with an audible indication.
  • the change may be accompanied by an audible tone or chime to indicate that an audio output quality of the apparatus 124 or 146 of the listening participant 144 or 166, respectively, has changed.
  • changing color indicators are used as an example, it should be noted that any graphical indication, message, audio indication, or any combination thereof, may be deployed.
  • the indications 114 and 116 may be different graphical icons.
  • the apparatuses 124 and 146 may be similar to the apparatus 102.
  • the apparatus 124 of the listening participant 144 may include a display 126 that shows a GUI 128 of the conference call application.
  • the GUI 128 may include windows 130, 132, and 134 of the participants 122, 144, and 166 on the conference call.
  • the windows 130 and 132 of the listening participants 144 and 166 may include indicators 136 and 138 in the respective windows 130 and 132.
  • the apparatus 124 may also include a microphone 140 and a speaker 142.
  • the apparatus 146 of the listening participant 166 may include a display 148 that shows a GUI 150 of the conference call application.
  • the GUI 150 may include windows 152, 154, and 156 of the participants 122, 144, and 166 on the conference call.
  • the windows 152 and 154 of the listening participants 144 and 166 may include indicators 158 and 160 in the respective windows 152 and 154.
  • the apparatus 146 may also include a microphone 162 and a speaker 164.
  • the apparatuses 124 and 146 may begin monitoring the audio.
  • the conference call application executed on the apparatuses 124 and 146 may initiate the audio monitoring, or the AS 170 may send a control signal to the apparatuses 124 and 146 to initiate the audio monitoring.
  • the audio monitoring on the apparatus 124 is described below as an example. However, it should be noted that the audio monitoring may occur similarly on the apparatus 146 or 102 (e.g., when the participant 122 is identified as a listening participant at another time).
  • the microphone 140 may sample, collect, temporarily record in a buffer, and the like, the audio output by the speaker 142.
  • the apparatus 124 may then analyze the audio output to measure a quality of the audio output. If the quality of the audio output exceeds a quality threshold, then the apparatus 124 or the AS 170 may generate an indication. The indication may be transmitted to the apparatus 102 to be displayed on the GUI 106.
  • the indication 114 may indicate the loss of audio output in the window 108 associated with the listening participant 144.
  • the quality of the audio output may be measured as an average over a time window.
  • the time window may be a fixed periodic time window.
  • the time window may be used over a sliding scale.
  • the quality of the audio output may measure a characteristic of quantifiable value of the audio output.
  • the quality of the audio output may measure a volume level in decibels.
  • the quality threshold may be a desired decibel level. When the average decibel level falls below a desired decibel level of the quality threshold, the indication may be generated and sent.
  • the audio output may measure a number of dropped audio packets.
  • the audio packets may be dropped due to a poor Internet connection, and there may be sporadic periods of silence.
  • the indication may be generated and sent.
  • the audio output may measure an amount of static in the audio output.
  • a model voice signal pattern may be stored in memory.
  • the apparatus 124 may analyze the first few seconds or minutes of the audio output of the speaking participant 122 and generate a voice signal pattern for the speaking participant. Subsequent audio outputs may be compared to the voice signal pattern that is stored or generated for the speaking participant 122. When a number of peaks and/or a difference in the amplitude of expected peaks is above a quality threshold, an indication may be generated and sent to the apparatus 102 of the speaking participant 122. For example, additional peaks may indicate background noise in the audio output. Larger spikes in the amplitude of the voice signal may indicate static or additional background noise that may make it difficult for the listening participant 144 to understand or decipher the audio output.
  • an indication may be generated and sent to the apparatus 102 of the speaking participant 122.
  • No audio may be detected for greater than an allowable amount of time associated with the quality threshold.
  • the allowable amount of time may be 10 seconds, 30 seconds, and the like. The allowable amount of time may be long enough to account for periodic pauses associated with natural speech and speaking patterns.
  • the conference call application or the AS 170 may detect audio input from the apparatus 102; thus an audio output should be expected at the speaker 142.
  • the apparatus 124 may detect that there is a hardware failure. For example, the speaker 142 may not be properly connected, the speaker 142 may have failed, and so forth.
  • the indication 114 may be shown on the window 108 of the GUI 106 until the audio issues are resolved.
  • the indication 114 may be maintained until the quality of the audio output does not exceed or breach the quality threshold for a predetermined amount of time (e.g., 10 seconds, 30 second, 1 minute, and the like). This may prevent the indication 114 from constantly flickering on and off to distract the speaking participant 122.
  • Some intermittent audio output quality issues may cause the indication 114 to flicker on and off in the GUI 106 as the audio output quality issues hover back and forth around the quality threshold.
  • the apparatus 124 that is experiencing the audio output quality issues may provide solutions or an indication to the cause of the audio output quality. For example, if the wireless signal to an Internet connection is weak, the apparatus 124 may generate a notification in the GUI 128 suggesting to connect to a different wireless connection. In another example, the apparatus 124 may detect that the speaker 142 is incorrectly connected and suggest double checking the connection.
  • the apparatus 124 may automatically activate closed captioning.
  • the listening participant 144 may read what is being said by the speaking participant 122.
  • the AS 170 or the conference call application may use natural language processing to transcribe what is being said for closed captioning to be displayed on the GUI 128 of the listening participant 144.
  • the closed captioning may be immediately activated once the audio output quality is detected to ensure that the listening participant 144 may capture all the information being conveyed by the speaking participant 122 while the listening participant 144 tries to resolve the audio output quality issues.
  • FIG. 2 illustrates a block diagram of an example apparatus of a speaking participant in a conference call of the present disclosure.
  • the apparatus may be the apparatus 102 illustrated in FIG. 1.
  • the apparatus may also be the apparatus 124 and/or the apparatus 146.
  • the apparatus 102 may include a processor 202, a memory 204, a communication interface 206, and the display 104.
  • the processor 202 may be communicatively coupled to the memory 204, the communication interface 206, and the display 104.
  • the processor 202 may control operation of the communication interface 206 and the display 104.
  • the communication interface 206 may be a wired or wireless communication interface.
  • the communication interface 206 may establish a communication path to other remote apparatuses or devices that are on a conference call.
  • the communication path may be direct to the other remote apparatuses or may be via an application server in a network that hosts the conference call.
  • the communication interface 206 may receive an indication 210 from the remote apparatuses (e.g., the apparatuses 124 and/or 146) when the received audio quality at the remote apparatuses exceeds a threshold during the conference call application.
  • the memory 204 may be a non-transitory computer readable storage medium.
  • the memory 204 may store instructions that are executed by the processor 202 to perform the functions that are described herein.
  • the memory 204 may also store a conference call application 208.
  • the conference call application 208 may include instructions that, when executed, facilitate the connection of the apparatus 102 to other remote apparatuses for a conference call.
  • the conference call may include video and audio.
  • the conference call application 208 may also provide the GUI 106 that displays the indications 114 and 116 when audio output quality issues are detected at the apparatuses 124 and 146 of the listening participants 144 and 166, respectively.
  • the conference call application 208 may include the functions to monitor the quality of an audio output, store the quality thresholds, generate the indication when the quality of the audio output breaches the quality thresholds, cause the indication to be transmitted to the apparatus 102 of the speaking participant 122, and the like, as described herein.
  • the display 104 may be a monitor or any type of screen that can generate a graphical image or video.
  • the display 104 may show the GUI 106 of the conference call application 208.
  • the indication 210 may be shown in the window associated with the listening participant that is having audio output quality issues.
  • the indication 210 may be a graphical indication, a notification, a message, an audible indication, or any combination thereof.
  • FIG. 3 illustrates a block diagram of an example apparatus of a listening participant in a conference call of the present disclosure.
  • the apparatus may be the apparatus 124 of the listening participant 144.
  • the apparatus in FIG. 3 may also be the apparatus 102 and/or 144.
  • the apparatus 124 may include a processor 302, a memory 304, a communication interface 306, the microphone 140, and the speaker 142.
  • the processor 302 may be communicatively coupled to the memory 304, the communication interface 306, the microphone 140, and the speaker 142.
  • the processor 302 may control operation of the communication interface 306, the microphone 140, and the speaker 142.
  • the communication interface 306 may be a wired or wireless communication interface.
  • the communication interface 306 may establish a communication path to other remote apparatuses or devices that are on a conference call.
  • the communication path may be direct to the other remote apparatuses or may be via an application server in a network that hosts the conference call.
  • the communication interface 306 may transmit an indication 312 to the remote apparatus of the speaking participant (e.g., the apparatus 102) when the received audio quality at the apparatus 124 exceeds a threshold during the conference call application.
  • the memory 304 may be a non-transitory computer readable storage medium.
  • the memory 304 may store instructions that are executed by the processor 302 to perform the functions that are described herein.
  • the memory 304 may also store a conference call application 308 and an audio quality threshold 310.
  • the conference call application 308 may include instructions that, when executed, facilitate the connection of the apparatus 124 to other remote apparatuses for a conference call.
  • the conference call may include video and audio.
  • the conference call application 308 may also provide the GUI 128.
  • the conference call application 308 may also display indications in the windows of the listening participants, similar to the conference call application 208 when the participant is speaking.
  • the conference call application 308 may also monitor the audio output quality when the participant 144 is identified as a listening participant. For example, the conference call application 308 may activate the microphone 140 to sample the audio output from the speaker 142. The processor 302 may analyze or process the audio output to monitor the audio output quality, as described above.
  • various characteristics of the audio output may be quantified, tracked, and compared to the audio quality threshold 310.
  • the audio quality threshold 310 is breached (e.g., the audio output characteristic or parameter that is tracked falls below or is above the respective audio quality threshold 310)
  • the indication 312 may be generated and transmitted.
  • the conference call application 308 may also provide some diagnosis for what may be the cause of the audio quality issue.
  • the conference call application 308 may provide suggestions with respect to how the audio output quality may be improved.
  • the conference call application 308 may automatically activate a closed captioning of the audio output, as described above.
  • the closed captioning may be activated when the cause of the quality of the audio output exceeding the audio quality threshold is a malfunction of the speaker or an Internet connection that is below a desired bandwidth level. For example, if the speaker hardware has failed and prevents the listening participant from hearing the audio output, or the bandwidth of the current Internet connection is insufficient to support the audio output, then the closed captioning may be activated.
  • FIG. 4 illustrates a block diagram of a graphical user interface of a conference call application of a speaking participant in a conference call of the present disclosure.
  • the GUI in FIG. 4 may illustrate an example of the GUI 106.
  • the GUI in FIG. 4 may be representative of the GUI on the apparatuses 124 and 146 as well, when the participant 144 or 166 is identified as a speaking participant.
  • the GUI 106 may include various windows 108, 110, and 112.
  • a largest window 112 may include an icon, video, or image of a speaking participant 410.
  • the speaking participant 410 may also be identified by a border 402 that may be generated around the speaking participant 410.
  • the window 108 may include an icon, video, or image of a listening participant 412.
  • the window 110 may include an icon, video, or image of a listening participant 414.
  • the windows 108, 110, and 112 may include information about participants 410, 412, and 414.
  • the window 108 may include a name 406 of the listening participant 412
  • the window 110 may include a name 408 of the listening participant 414
  • the window 112 may include a name 404 of the speaking participant 410.
  • the windows 108, 110, and 112 may include other information such as location, room number, title, company role, and the like.
  • the windows 108 and 110 of the listening participants 412 and 414 may include the indications 114 and 116.
  • FIG. 4 illustrates an example of a graphical indication that may provide different levels of indications.
  • a radio button may be associated with different labels, such as “good,” “warning,” and “no audio.”
  • the audio output quality of the speakers of the listening participant 412 may have no issues.
  • the indication 114 may show that the audio output quality is “good.”
  • the audio output quality of the speakers of the listening participant 414 may have issues.
  • the speaker of the listening participant 414 may have failed or may have been disconnected.
  • the listening participant 414 may not be hearing any audio output.
  • the indication 116 may show that the audio output quality is “no audio.”
  • the speaking participant 410 may pause or stop speaking until the listening participant 414 has resolved his audio quality issues.
  • the GUI 106 may include a chat bar. The chat bar may allow the participants to communicate even when audio output quality issues are detected.
  • the listening participant 414 may type to the speaking participant 410 that closed captioning is activated and that the speaking participant 410 may continue, or may type to the speaking participant 410 to wait a couple of minutes to allow the listening participant 414 to reconnect the speaker or connect a new speaker.
  • the speaking participant 410 may be immediately notified of the audio output quality issues of a listening participant 412 or 414 and may pause speaking for a moment. As a result, the speaking participant 410 may avoid having to repeat large amounts of information for a listening participant 412 or 414 who may not be able to hear the speaking participant 410. In previous conference call applications, the speaking participant 410 might continue speaking without knowing that one of the listening participants 412 and/or 414 cannot hear the speaking participant 410.
  • FIG. 5 illustrates a flow diagram of an example method 500 for monitoring audio quality during a conference call of the present disclosure.
  • the method 500 may be performed by a conference call application executed by the AS 170 illustrated in FIG. 1 , or the apparatus 600 illustrated in FIG. 6, and described below.
  • the method 500 begins.
  • the method 500 identifies a speaking participant and a listening participant in a conference call application.
  • participants may join a conference call by executing a conference call application on their respective computing devices.
  • the conference call may be hosted by an application server.
  • the respective computing devices may connect to the application server hosting the conference call via the conference call application.
  • the conference call application may identify a speaking participant and a listening participant.
  • the conference call application may identify the speaking participant when voice data or inputs are detected by a microphone.
  • the conference call application may continuously monitor for microphone inputs to dynamically identify the speaking participant and the listening participant. For example, when a listening participant responds to the speaking participant, the listening participant may become the speaking participant and the speaking participant may become the listening participant.
  • the block 504 may be activated by a participant.
  • the conference call application may have a selectable option to activate the audio quality monitoring and identify the speaking participant and the listening participants. Providing a manual activation option may allow a participant to deactivate the audio quality monitoring during a portion of the conference call that will include large amounts of interaction, different participants speaking regularly, and so forth. When the participants know that a participant will be presenting information for a longer period of time, the participants can activate the audio quality monitoring function in the conference call application.
  • the method 500 activates audio quality monitoring on an apparatus associated with the listening participant.
  • the conference call application may begin sampling the audio output from a speaker at the apparatus of the listening participant.
  • audio output by the speaker may be sampled by a microphone at the apparatus of the listening participant.
  • the audio quality may be monitored in fixed time windows (e.g., five second windows, ten second windows, and the like).
  • the audio quality may be monitored in a sliding window of a fixed window length. For example, a five second window may be continuously monitored.
  • audio quality may be a measure of a characteristic of the audio output by the speaker at the apparatus of the listening participant.
  • the characteristic may be a volume, an amount of dropped audio data packets, an amount of static in the audio output, and the like.
  • the audio quality may be monitored to ensure that the volume remains at a constant or desired minimum level.
  • the audio quality may be monitored to ensure that a minimum amount of audio data packets are lost.
  • the audio quality may be monitored to ensure an unusual amount of static is not detected, and so forth.
  • the method 500 determines that an audio quality at the apparatus associated with the listening participant has exceeded an audio quality threshold.
  • the audio quality threshold may be a value associated with the characteristic of the audio that is being monitored. The quality threshold may be exceeded by going above the threshold for some measured characteristics or below the threshold for other measured characteristics.
  • the audio quality threshold may be a decibel level.
  • the audio quality threshold may be exceeded if the decibel level falls below the audio quality threshold.
  • the threshold may be a number of audio data packets or “silent portions” of an audio stream (e.g., where audio is briefly dropped at the apparatus of the listening participant). The audio quality threshold may be exceeded if the number of audio data packets that are dropped rises above the audio quality threshold.
  • the method 500 generates an indication that the audio quality has exceeded the audio quality threshold.
  • the indication may be a graphical indication, a message that can be displayed, and the like.
  • the indication may be generated by the application server hosting the conference call or by the apparatus of the listening participant.
  • the method 500 transmits the indication to an apparatus of the speaking participant.
  • the indication may be transmitted from the application server hosting the conference call.
  • the application server hosting the conference call may cause the apparatus of the listening participant to transmit the indication to the apparatus of the speaking participant via the conference call application.
  • the method 500 displays the indication in a graphical user interface shown by a display of the apparatus of the speaking participant.
  • the indication may be shown in a window that includes an image or icon of the listening participant who generated the indication in the GUI of the speaking participant.
  • the speaking participant may immediately see that a listening participant may not have heard what he or she was saying.
  • the speaking participant may pause to allow the listening participant to resolve the audio issue.
  • FIG. 6 illustrates an example of an apparatus 600.
  • the apparatus 600 may be the apparatus 102.
  • the apparatus 600 may include a processor 602 and a non-transitory computer readable storage medium 604.
  • the non-transitory computer readable storage medium 604 may encoded with instructions 606, 608, 610, and 612 that, when executed by the processor 602, cause the processor 602 to perform various functions.
  • the instructions 606 may include instructions to execute a conference call application that provides a video conference call and displays a graphical user interface (GUI) that includes a window of a listening participant on the video conference call.
  • the instructions 608 may include instructions to transmit audio data to a remote apparatus of the listening participant that is also executing the conference call application.
  • the instructions 610 may include instructions to receive an indication from the remote apparatus that the audio quality is below a threshold in response to the audio data that was transmitted.
  • the instructions 612 may include instructions to display the indication on the window of the listening participant in the GUI to notify a speaking participant of a loss of audio quality by listening participant.

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Abstract

Selon des mises en œuvre données à titre d'exemple, un appareil est divulgué. L'appareil comprend une interface de communication, une mémoire, un affichage, et un processeur qui est couplé en communication à l'interface de communication, à la mémoire, et à l'affichage. L'interface de communication est destinée à être connectée à un appareil distant d'un participant qui écoute. La mémoire est destinée à stocker une application de conférence téléphonique. L'affichage est destiné à présenter une interface utilisateur graphique (GUI) de l'application de conférence téléphonique qui comprend une fenêtre du participant qui écoute. Le processeur est destiné à exécuter l'application de conférence téléphonique et à générer une indication sur la fenêtre du participant qui écoute dans la GUI lorsque l'appareil distant envoie une notification sur l'interface de communication selon laquelle la qualité audio reçue est inférieure à un seuil pendant l'application de conférence téléphonique.
PCT/US2020/050918 2020-09-15 2020-09-15 Indications de qualité audio d'appels reçus WO2022060349A1 (fr)

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EP4333423A1 (fr) * 2022-09-05 2024-03-06 Nokia Technologies Oy Appels de visioconférence

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