WO2022059630A1 - Determination system and determination method - Google Patents

Determination system and determination method Download PDF

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Publication number
WO2022059630A1
WO2022059630A1 PCT/JP2021/033453 JP2021033453W WO2022059630A1 WO 2022059630 A1 WO2022059630 A1 WO 2022059630A1 JP 2021033453 W JP2021033453 W JP 2021033453W WO 2022059630 A1 WO2022059630 A1 WO 2022059630A1
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user
owner
biometric information
information
generation means
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PCT/JP2021/033453
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French (fr)
Japanese (ja)
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丞真 中山
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日本電気株式会社
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Priority to JP2022550538A priority Critical patent/JPWO2022059630A1/ja
Publication of WO2022059630A1 publication Critical patent/WO2022059630A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the present invention relates to a judgment system and a judgment method capable of suppressing resale.
  • Products such as concert tickets may be resold to others after the price has been unreasonably raised by the purchaser of the product.
  • it may be determined whether the owner and the purchaser are the same person by comparing the biometric information of the purchaser of the product with the biometric information of the owner of the product. In this case, for example, if it is not determined that the holder of the concert ticket is the same person as the purchaser, the admission of the ticket holder is restricted.
  • Patent Document 1 discloses that a user sends a ticket purchase request from a terminal device to a cloud server. After receiving the ticket purchase request from the terminal device, the cloud server transmits a voice registration request signal to the terminal device. The terminal device receives the voice from the user in response to receiving the voice registration request signal, and transmits the voice information including the voiceprint acquired from the voice to the cloud server. Then, by comparing the voiceprint stored in the cloud server with the voiceprint obtained from the ticket holder at the venue before admission, it is determined whether the holder is the same person as the user who purchased the ticket.
  • Patent Document 1 the user needs to perform the process of transmitting the purchase request of the product and then separately perform the process of registering the biometric information, so that the process by the user is performed. It was complicated.
  • the present invention has been made in view of the above problems, and an object of the present invention is to simplify processing by a user while suppressing resale.
  • the judgment system of the present invention is A first generation means for generating a first biometric information of the user based on the first sound acquired from the user when the user requests the purchase of a product.
  • a second generation means for generating a second biological information of the owner based on the second sound acquired from the owner of the product, and a second generation means.
  • a determination means for determining whether or not the owner is the user based on the first biometric information and the second biometric information. To prepare for.
  • the determination method of the present invention is as follows. Based on the first sound acquired when the user requests the purchase of the product, the user's first biometric information is generated. Based on the second sound acquired from the owner of the product, the second biometric information of the owner is generated. Based on the first biometric information and the second biometric information, it is determined whether or not the owner is the user.
  • FIG. 1 is a block diagram showing a configuration example of the determination system 1.
  • FIG. 2 is a flowchart showing an operation example of the determination system 1.
  • the determination system 1 includes a communication terminal 10, a call center 20, a server 30, and a venue device 40.
  • the communication terminal 10 is a communication terminal capable of voice input / output and data communication.
  • the communication terminal 10 is used by the user.
  • the communication terminal 10 is, for example, a mobile phone or a smartphone.
  • the communication terminal 10 is communicably connected to the call center 20 and the server 30.
  • the call center 20 includes a communication terminal 21 and a recording means 22.
  • the communication terminal 21 is a communication terminal capable of voice input / output and data communication.
  • the communication terminal 21 is a mobile phone, a smartphone or a landline phone.
  • the communication terminal 21 is used by the operator of the call center 20.
  • the operator receives a purchase request for a product from a user of the communication terminal 10 by a voice call between the communication terminal 21 and the communication terminal 10.
  • the product is a ticket for an event, but the product is not limited to the ticket.
  • the recording means 22 records the first sound from the user from the communication terminal 10 in the voice call between the communication terminal 10 and the communication terminal 21.
  • the recording means 22 acquires the user's voice included in the packet received from the communication terminal 10 by the communication terminal 21 during a voice call as the first sound.
  • the recording means 22 may acquire the echo sound from the user with respect to the voice from the communication terminal 21 as the first sound.
  • the communication means 23 includes a first sound recorded by the recording means 22 when the ticket purchase process is completed, line information (for example, a telephone number) of the communication terminal 10, and ticket identification information.
  • line information for example, a telephone number
  • ticket identification information To the server 30.
  • the line information of the communication terminal 10 is acquired, for example, by referring to the communication history recorded in the communication terminal 21.
  • the ticket identification information shall be predetermined.
  • the ticket identification information is, for example, an ID (Identification) number unique to each ticket.
  • the ticket identification information is generated, for example, from the date and time when the ticket purchase process is completed.
  • the user refers to the purchaser of the product.
  • the server 30 includes an acquisition unit 31, a generation unit 32, an association unit 33, a determination unit 34, and an instruction unit 35.
  • the acquisition means 31 acquires the first sound from the user, the line information of the communication terminal 10, and the ticket identification information from the call center 20 via the communication means 23. Further, the acquisition means 31 acquires a second sound from the ticket holder (hereinafter, the ticket holder is also simply referred to as a “holder”) from the venue device 40.
  • the generation means 32 generates the user's first biometric information based on the first sound acquired from the user when the user requests the purchase of the product. Specifically, the generation means 32 generates the first voiceprint information based on the voice of the user acquired from the call center 20 via the acquisition means 31.
  • the first voiceprint information shows the characteristics of the voice of the user who purchased the ticket.
  • a method for generating voiceprint information based on voice a known method is used.
  • the first biometric information does not have to be called voiceprint information, but may be information indicating the characteristics (for example, frequency) of the user's voice.
  • the generation means 32 may generate the identification information of the user's ear as the first biometric information. Since the echo sound from the user is a sound echoed by the user's ear, it has a characteristic that depends on the shape of the user's ear. The generation means 32 extracts a feature depending on the shape of the user's ear from the echo sound and uses it as the first biological information.
  • the generation means 32 generates the second biological information of the owner based on the second sound acquired from the owner of the product. Specifically, the generation means 32 generates the second voiceprint information based on the voice of the owner acquired from the venue device 40. The second voiceprint information shows the characteristics of the voice of the ticket holder. Further, the generation means 32 may generate the identification information of the owner's ear as the second biological information from the echo sound from the owner to the sound output from the venue device 40.
  • the associating means 33 stores the first biometric information and the line information of the communication terminal 10 in association with the ticket identification information.
  • each of the function of generating the first biometric information and the function of generating the second biometric information may be realized by different components.
  • the component having the function of generating the first generation information is called the first generation means.
  • a component having a function of generating the second generation information is called a second generation means.
  • the determination means 34 compares the first biological information and the second biological information, and determines whether the first biological information and the second biological information are acquired from the same person. As a result, the determination means 34 determines whether the ticket holder is the same person as the user who is the purchaser of the ticket. For example, the determination means 34 is a ticket when the first biometric information and the second biometric information match, or when the difference between the first biometric information and the second biometric information is within a predetermined range. It is determined that the holder is the same person as the user who purchased the ticket. On the other hand, for example, in the determination means 34, when the first biometric information and the second biometric information do not match, and the difference between the first biometric information and the second biometric information exceeds a predetermined range. In this case, it is determined that the holder of the ticket is not the same person as the user who purchased the ticket.
  • the determination means 34 determines that the owner is not the user based on the first biometric information and the second biometric information, whether or not the owner is the user based on the line information of the communication terminal 10. to decide. Specifically, when the determination means 34 makes a determination based on the line information, the server 30 transmits the authentication number to the communication terminal 10 using the line information of the communication terminal 10 acquired by the acquisition means 31. For example, the server 30 transmits an authentication number to the communication terminal 10 by SMS (Short Message Service) using a telephone number. When the number entered by the ticket holder into the venue device 40 matches the above-mentioned authentication number, the determination means 34 detects that the authentication number has been received by the holder's communication terminal.
  • SMS Short Message Service
  • the determination means 34 determines that the ticket holder is the same person as the user who is the purchaser of the ticket. On the other hand, if the number entered by the ticket holder into the venue device 40 does not match the above-mentioned authentication number, the determination means 34 is not the same person as the user who is the ticket purchaser. Judge.
  • the instruction means 35 transmits an instruction to allow the purchaser to enter the venue device 40. Further, the instruction means 35 gives an instruction to restrict the entrance of the purchaser when the determination means 34 does not determine that the ticket holder is the same person as the user who is the purchaser of the ticket. Send to. Upon receiving the instruction to restrict the entrance of the purchaser, the venue device 40 notifies, for example, the ticket holder and the staff at the venue that the entrance of the holder is restricted.
  • the venue device 40 includes a sound collecting means 41, a reading means 42, a notification means 43, and a communication means 44.
  • the venue device 40 is installed, for example, at the entrance of the venue where the ticket event is held.
  • the sound collecting means 41 collects the second sound from the ticket holder.
  • the sound collecting means 41 is, for example, a microphone.
  • the ticket holder emits a sound to the sound collecting means 41 according to the instruction of the event staff.
  • the sound collecting means 41 can collect the voice of the ticket holder.
  • the venue device 40 outputs a sound to the ticket holder, and collects a reverberant sound from the holder to the sound as a second sound.
  • the reading means 42 reads the ticket identification information from the barcode or the like written on the ticket.
  • the identification information read by the reading means 42 is associated with the second sound from the owner acquired by the sound collecting means 41, and is transmitted to the server 30 by the communication means 44 described later.
  • the notification means 43 notifies the ticket holder and the event staff of the contents transmitted from the instruction means 35.
  • the notification means 43 is a display or a speaker.
  • the configuration of the judgment system 1 has been explained above. Next, an operation example of the determination system 1 will be described with reference to FIG.
  • the user of the communication terminal 10 talks with the operator in the call center 20 via the communication terminal 21 and the purchase process of the event ticket is completed. Further, it is assumed that the communication means 23 of the call center 20 transmits the voice of the user used for the call, the line information of the communication terminal 10, and the identification information of the purchased ticket to the server 30.
  • the first biometric information is the first voiceprint information generated from the voice of the user of the communication terminal 10.
  • the second biometric information is the second voiceprint information generated from the voice of the ticket holder.
  • the acquisition means 31 of the server 30 acquires the user's voice, the line information of the communication terminal 10, and the ticket identification information from the communication means 23 (S101).
  • the generation means 32 generates the first voiceprint information indicating the user's voiceprint from the user's voice acquired by the acquisition means 31 (S102).
  • the user here refers to the purchaser of the ticket.
  • the mapping means 33 stores the first voiceprint information and the line information in association with the ticket identification information (S103).
  • the acquisition means 31 acquires the voice of the ticket holder and the ticket identification information from the venue device 40 (S104).
  • the sound collecting means 41 of the venue device 40 acquires the voice of the ticket holder.
  • the reading means 42 acquires the identification information of the ticket by reading the barcode or the like written on the ticket owned by the owner. Then, the acquisition means 31 acquires the voice of the ticket holders associated with each other and the ticket identification information via the communication line.
  • the generation means 32 generates a second voiceprint information indicating the voiceprint of the holder from the voice of the ticket holder (S105).
  • the determination means 34 determines whether or not the first voiceprint information and the second voiceprint information belong to the same person (S106). Specifically, in the description of the configuration of the determination system 1, the determination means 34 makes this determination by comparing the first voiceprint information and the second voiceprint information, as described for the determination means 34. In the process of S106, the determination means 34 compares the first voiceprint information and the second voiceprint information associated with the identification information of the same ticket.
  • the instruction means 35 permits admission via the communication means 44.
  • the instruction is output to the notification means 43 (S107).
  • the notification means 43 In response to the instruction from the instruction means 35, the notification means 43 notifies, for example, the ticket holder and the event staff that the holder is allowed to enter.
  • the server 30 transmits the authentication information to the communication terminal 10 based on the line information. (S108). For example, the server 30 transmits a number of several digits as authentication information to the telephone number which is the line information.
  • the venue device 40 accepts the input of the authentication information to the ticket holder via the display or the like (S109).
  • the venue device 40 transmits the received authentication information to the server 30.
  • the determination means 34 determines whether or not the authentication information transmitted to the communication terminal 10 and the authentication information received by the venue device 40 match (S110).
  • the instruction means 35 When the authentication information matches (Yes in S110), the instruction means 35 outputs an instruction to allow admission to the notification means 43 (S111).
  • the instruction means 35 If the authentication information does not match (No in S110), the instruction means 35 outputs an instruction to restrict admission to the notification means 43 (S112). In response to the instruction from the instruction means 35, the notification means 43 notifies, for example, the ticket holder and the staff at the venue that the entrance of the holder is restricted.
  • the determination system 1 includes the generation means 32 and the determination means 34.
  • the generation means 32 generates the user's first biometric information based on the first sound acquired from the user when the user requests the purchase of the product. Further, the generation means 32 generates the second biological information of the owner based on the second sound acquired from the owner of the product.
  • the determination means 34 determines whether or not the owner is a user based on the first biometric information and the second biometric information.
  • the determination system 1 the first biometric information of the user who is the purchaser of the product is generated based on the first sound acquired from the user when the user requests the purchase of the product.
  • the user does not need to register his / her own biometric information separately from the process of purchasing the product by performing the process of purchasing the product.
  • it is possible to simplify the processing by the user while suppressing resale.
  • the generation means 32 generates the first biometric information based on the first sound from the user acquired from the communication terminal 10 of the user. Further, when the determination means 34 determines that the owner is not the user based on the first biometric information and the second biometric information, whether or not the owner is the user based on the line information of the communication terminal 10. to decide.
  • the determination means 34 determines whether or not the owner is a user based on not only the biometric information but also the line information of the communication terminal 10. As a result, for example, even if the determination by the determination means 34 is incorrect due to the influence of noise or the like contained in the first sound from the communication terminal 10 on the first biometric information, the determination based on the line information is performed. It is determined whether the owner is exactly the same person as the user who is the purchaser. Further, the line information of the communication terminal 10 is used when purchasing a product. Therefore, the user does not need to perform a process only for registering the line information.
  • the determination means 34 transmits the authentication information to the communication terminal of the user when it is determined that the owner is not the user based on the first biometric information and the second biometric information. Further, the determination means 34 determines that the owner is the user when it detects that the authentication information has been received by the owner's communication terminal.
  • the determination means 34 determines whether or not the owner is a user who is the purchaser of the product, based on the fact that the communication terminal of the owner receives the authentication information. As a result, it is more accurately determined whether or not the owner is a user, as compared with the case where a staff member visually confirms the line information at an event venue, for example.
  • the instruction means 35 instructs that the owner is permitted to enter the venue of the event when it is determined that the owner is a user. Further, the instruction means 35 instructs that the owner is restricted from entering the venue of the event when it is determined that the owner is not the user.
  • the determination system 1 can instruct the ticket holder, the event staff, and the like to respond to the holder.
  • the judgment system 1 has been explained above.
  • the determination system 1A which is a modification of the first embodiment, will be described.
  • the determination system 1A has the same configuration as the determination system 1 shown in FIG.
  • the determination system 1A operates according to the flowchart shown in FIG.
  • the determination means 34 determines that the owner is not the user based on the first biometric information and the second biometric information, the owner is the user based on the line information of the communication terminal 10. I decided to judge whether it was.
  • the determination system 1A is a form in which a determination based on line information is not performed.
  • Each component of the judgment system 1A is the same as the component of the judgment system 1, so it is omitted.
  • the operation of the judgment system 1A will be described with reference to FIG.
  • the user of the communication terminal 10 makes a call with the operator in the call center 20 via the communication terminal 21 and the purchase process of the event ticket is completed. Further, it is assumed that the communication means 23 of the call center 20 transmits the voice of the user used for the call and the identification information of the purchased ticket to the server 30.
  • the acquisition means 31 of the server 30 acquires the user's voice and ticket identification information from the communication means 23 (S101A).
  • the generation means 32 generates the first voiceprint information indicating the user's voiceprint from the user's voice acquired by the acquisition means 31 (S102A).
  • the mapping means 33 stores the first voiceprint information in association with the ticket identification information (S103A).
  • the acquisition means 31 acquires the voice of the ticket holder and the ticket identification information from the venue device 40 (S104A).
  • the generation means 32 generates a second voiceprint information indicating the voiceprint of the holder from the voice of the ticket holder (S105A).
  • the determination means 34 determines whether or not the first voiceprint information and the second voiceprint information belong to the same person by comparing the first voiceprint information and the second voiceprint information (S106A). In the process of S106A, the determination means 34 compares the first voiceprint information and the second voiceprint information associated with the identification information of the same ticket.
  • the instruction means 35 permits admission via the communication means 44.
  • the instruction is output to the notification means 43 (S107A).
  • the instruction means 35 When the determination means 34 determines that the first voiceprint information and the second voiceprint information do not belong to the same person (No in S106), the instruction means 35 outputs an instruction to restrict admission to the notification means 43. (S112A). In response to the instruction from the instruction means 35, the notification means 43 notifies, for example, the ticket holder and the staff at the event venue that the entrance of the holder is restricted.
  • the judgment system 1A includes the generation means 32 and the judgment means 34, similarly to the judgment system 1. Therefore, the determination system 1A, like the determination system 1, can simplify the processing by the user while suppressing resale.
  • the determination system 2 in the second embodiment will be described with reference to FIGS. 4 and 5.
  • the determination system 2 includes a first generation means 51, a second generation means 52, and a determination means 53.
  • the first generation means 51 generates the user's first biometric information based on the first sound acquired when the user requests the purchase of the product.
  • the first generation means 51 is realized by, for example, the generation means 32 in the determination system 1.
  • the second generation means 52 generates the second biological information of the owner based on the second sound acquired from the owner of the product.
  • the second generation means 52 is realized by, for example, the generation means 32 in the determination system 1.
  • the determination means 53 determines whether or not the owner is a user based on the first biometric information and the second biometric information.
  • the determination means 53 is realized by, for example, the determination means 34 in the determination system 1.
  • the voiceprint generated from the voice is used as the first biometric information and the second biometric information.
  • the first generation means 51 generates the user's first biometric information based on the user's voice used when requesting the purchase of the product (S201).
  • the second generation means 52 generates the second biometric information of the owner based on the voice of the owner of the product (S202).
  • the determination means 53 determines whether or not the owner is a user based on the first biometric information and the second biometric information (S203).
  • the determination system 2 includes a first generation means 51, a second generation means 52, and a determination means 53.
  • the first generation means 51 generates the user's first biometric information based on the first sound acquired from the user when the user requests the purchase of the product.
  • the second generation means 52 generates the second biological information of the owner based on the second sound acquired from the owner of the product.
  • the determination means 53 determines whether or not the owner is a user based on the first biometric information and the second biometric information.
  • the first biometric information of the user who is the purchaser of the product is generated based on the first sound acquired from the user when the user requests the purchase of the product.
  • the user does not need to register his / her own biometric information separately from the process of purchasing the product by performing the process of purchasing the product. In this way, in the determination system 2, it is possible to simplify the processing by the user while suppressing resale.

Abstract

In order to simplify processing by users while suppressing resales, this assessment system comprises: a first generation means for generating first biological information that pertains to a user on the basis of a first sound acquired from the user when purchase of a commodity is requested by the user; a second generation means for generating second biological information that pertains to a possessor of the commodity on the basis of a second sound acquired from the possessor; and a determination means for determining, on the basis of the first and the second biological information, whether the possessor is the user.

Description

判断システム及び判断方法Judgment system and judgment method
　本発明は、転売を抑制可能な判断システム及び判断方法に関する。 The present invention relates to a judgment system and a judgment method capable of suppressing resale.
　コンサートのチケット等の商品は、商品の購入者によって、価格が不当に釣り上げられた上で他者へ転売されることがある。転売を抑制するために、商品の購入者の生体情報と商品の所持者の生体情報を比較することで、所持者と購入者が同一人物であるかどうかを判断する場合がある。この場合において、例えばコンサートのチケットの所持者が、購入者と同一人物であると判断されなかった場合、チケットの所持者の入場を制限する。 Products such as concert tickets may be resold to others after the price has been unreasonably raised by the purchaser of the product. In order to suppress resale, it may be determined whether the owner and the purchaser are the same person by comparing the biometric information of the purchaser of the product with the biometric information of the owner of the product. In this case, for example, if it is not determined that the holder of the concert ticket is the same person as the purchaser, the admission of the ticket holder is restricted.
　例えば、特許文献１には、ユーザが端末装置からクラウドサーバに対してチケットの購入要求を送信することが開示されている。クラウドサーバは、端末装置からのチケット購入要求を受信した後で、端末装置に対して声登録要求信号を送信する。端末装置は、声登録要求信号を受信したことに応じてユーザからの声を受け付けて、声から取得された声紋を含む声情報をクラウドサーバに送信する。そして、クラウドサーバに格納された声紋と会場でチケットの所持者から取得した声紋を入場前に比較することで、所持者がチケットを購入したユーザと同一人物であるかどうかを判断する。 For example, Patent Document 1 discloses that a user sends a ticket purchase request from a terminal device to a cloud server. After receiving the ticket purchase request from the terminal device, the cloud server transmits a voice registration request signal to the terminal device. The terminal device receives the voice from the user in response to receiving the voice registration request signal, and transmits the voice information including the voiceprint acquired from the voice to the cloud server. Then, by comparing the voiceprint stored in the cloud server with the voiceprint obtained from the ticket holder at the venue before admission, it is determined whether the holder is the same person as the user who purchased the ticket.
国際公開第２０１８／１０５６００号International Publication No. 2018/105600
　しかし、特許文献１に開示される技術においては、ユーザは、商品の購入要求を送信する処理を行った上で、更に生体情報を登録する処理を別々に行う必要があるため、ユーザにおける処理が煩雑であった。 However, in the technique disclosed in Patent Document 1, the user needs to perform the process of transmitting the purchase request of the product and then separately perform the process of registering the biometric information, so that the process by the user is performed. It was complicated.
　本発明は、上記問題に鑑みてなされたものであり、本発明の目的は、転売を抑制しつつ、ユーザにおける処理を簡素にすることを目的とする。 The present invention has been made in view of the above problems, and an object of the present invention is to simplify processing by a user while suppressing resale.
　本発明の判断システムは、
　商品の購入をユーザが要求する際に前記ユーザから取得された第１の音に基づいて、前記ユーザの第１の生体情報を生成する第１の生成手段と、
　前記商品の所持者から取得された第２の音に基づいて、前記所持者の第２の生体情報を生成する第２の生成手段と、
　前記第１の生体情報及び前記第２の生体情報に基づいて、前記所持者が前記ユーザであるかどうかを判断する判断手段と、
　を備える。 The judgment system of the present invention is
A first generation means for generating a first biometric information of the user based on the first sound acquired from the user when the user requests the purchase of a product.
A second generation means for generating a second biological information of the owner based on the second sound acquired from the owner of the product, and a second generation means.
A determination means for determining whether or not the owner is the user based on the first biometric information and the second biometric information.
To prepare for.
　また本発明の判断方法は、
　商品の購入をユーザが要求する際に取得された第１の音に基づいて、前記ユーザの第１の生体情報を生成し、
　前記商品の所持者から取得された第２の音に基づいて、前記所持者の第２の生体情報を生成し、
　前記第１の生体情報及び前記第２の生体情報に基づいて、前記所持者が前記ユーザであるかどうかを判断する。 Further, the determination method of the present invention is as follows.
Based on the first sound acquired when the user requests the purchase of the product, the user's first biometric information is generated.
Based on the second sound acquired from the owner of the product, the second biometric information of the owner is generated.
Based on the first biometric information and the second biometric information, it is determined whether or not the owner is the user.
　本発明によれば、転売を抑制しつつ、ユーザにおける処理を簡素にすることができる判断システム及び判断方法を提供することが可能である。 According to the present invention, it is possible to provide a judgment system and a judgment method that can simplify the processing by the user while suppressing resale.
本発明の第１の実施形態における判断システムの構成例を示すブロック図である。It is a block diagram which shows the structural example of the judgment system in 1st Embodiment of this invention. 本発明の第１の実施形態における判断システムの動作例を示すフローチャートである。It is a flowchart which shows the operation example of the judgment system in 1st Embodiment of this invention. 本発明の第１の実施形態における判断システムの変形例を示すフローチャートである。It is a flowchart which shows the modification of the judgment system in 1st Embodiment of this invention. 本発明の第２の実施形態における判断システムの構成例を示すブロック図である。It is a block diagram which shows the structural example of the judgment system in 2nd Embodiment of this invention. 本発明の第２に実施形態における判断システムの構成例を示すフローチャートである。It is the flowchart which shows the structural example of the judgment system in 2nd Embodiment of this invention.
　＜第１の実施形態＞
　第１の実施形態における判断システム１について、図１及び図２に基づき説明する。図１は、判断システム１の構成例を示すブロック図である。図２は、判断システム１の動作例を示すフローチャートである。 <First Embodiment>
The determination system 1 in the first embodiment will be described with reference to FIGS. 1 and 2. FIG. 1 is a block diagram showing a configuration example of the determination system 1. FIG. 2 is a flowchart showing an operation example of the determination system 1.
　判断システム１の構成について説明する。図１に示されるように、判断システム１は、通信端末１０、コールセンタ２０、サーバ３０及び会場用装置４０を備える。 The configuration of the judgment system 1 will be explained. As shown in FIG. 1, the determination system 1 includes a communication terminal 10, a call center 20, a server 30, and a venue device 40.
　通信端末１０は、音声の入出力及びデータ通信が可能な通信端末である。通信端末１０は、ユーザによって利用されている。通信端末１０は、例えば、携帯電話又はスマートフォンである。通信端末１０は、コールセンタ２０及びサーバ３０と通信可能に接続されている。 The communication terminal 10 is a communication terminal capable of voice input / output and data communication. The communication terminal 10 is used by the user. The communication terminal 10 is, for example, a mobile phone or a smartphone. The communication terminal 10 is communicably connected to the call center 20 and the server 30.
　コールセンタ２０は、通信端末２１及び録音手段２２を備える。 The call center 20 includes a communication terminal 21 and a recording means 22.
　通信端末２１は、音声の入出力及びデータ通信が可能な通信端末である。通信端末２１は、携帯電話、スマートフォン又は固定電話である。通信端末２１は、コールセンタ２０のオペレータによって利用されている。オペレータは、通信端末２１及び通信端末１０間の音声通話により、通信端末１０のユーザからの商品の購入要求を受け付ける。この実施形態の説明において、商品はイベントのチケットであるとするが、商品はチケットに限られない。 The communication terminal 21 is a communication terminal capable of voice input / output and data communication. The communication terminal 21 is a mobile phone, a smartphone or a landline phone. The communication terminal 21 is used by the operator of the call center 20. The operator receives a purchase request for a product from a user of the communication terminal 10 by a voice call between the communication terminal 21 and the communication terminal 10. In the description of this embodiment, the product is a ticket for an event, but the product is not limited to the ticket.
　録音手段２２は、通信端末１０及び通信端末２１間の音声通話における、通信端末１０からのユーザからの第１の音を録音する。例えば、録音手段２２は、音声通話の際に通信端末２１が通信端末１０から受信したパケットに含まれるユーザの音声を、第１の音として取得する。また、例えば、録音手段２２は、通信端末２１からの音声に対するユーザからの反響音を第１の音として取得しても良い。 The recording means 22 records the first sound from the user from the communication terminal 10 in the voice call between the communication terminal 10 and the communication terminal 21. For example, the recording means 22 acquires the user's voice included in the packet received from the communication terminal 10 by the communication terminal 21 during a voice call as the first sound. Further, for example, the recording means 22 may acquire the echo sound from the user with respect to the voice from the communication terminal 21 as the first sound.
　通信手段２３は、チケットの購入処理が完了した際に、録音手段２２によって録音されたユーザからの第１の音と、通信端末１０の回線情報（例えば、電話番号）と、チケットの識別情報とをサーバ３０へ送信する。通信端末１０の回線情報は、例えば、通信端末２１に記録されている通信履歴を参照することにより取得される。チケットの識別情報は、予め定められているものとする。チケットの識別情報とは、例えば、チケットごとに固有のＩＤ（Ｉｄｅｎｔｉｆｉｃａｔｉｏｎ）番号である。チケットの識別情報は、例えば、チケットの購入処理が完了した日時から生成される。ここで、ユーザとは商品の購入者を指す。 The communication means 23 includes a first sound recorded by the recording means 22 when the ticket purchase process is completed, line information (for example, a telephone number) of the communication terminal 10, and ticket identification information. To the server 30. The line information of the communication terminal 10 is acquired, for example, by referring to the communication history recorded in the communication terminal 21. The ticket identification information shall be predetermined. The ticket identification information is, for example, an ID (Identification) number unique to each ticket. The ticket identification information is generated, for example, from the date and time when the ticket purchase process is completed. Here, the user refers to the purchaser of the product.
　サーバ３０は、取得手段３１、生成手段３２、対応付け手段３３、判断手段３４及び指示手段３５を備える。 The server 30 includes an acquisition unit 31, a generation unit 32, an association unit 33, a determination unit 34, and an instruction unit 35.
　取得手段３１は、ユーザからの第１の音と、通信端末１０の回線情報と、チケットの識別情報とを、通信手段２３を介してコールセンタ２０から取得する。また、取得手段３１は、チケットの所持者（以下、チケットの所持者を、単に「所持者」とも言う。）のからの第２の音を会場用装置４０から取得する。 The acquisition means 31 acquires the first sound from the user, the line information of the communication terminal 10, and the ticket identification information from the call center 20 via the communication means 23. Further, the acquisition means 31 acquires a second sound from the ticket holder (hereinafter, the ticket holder is also simply referred to as a “holder”) from the venue device 40.
　生成手段３２は、商品の購入をユーザが要求する際にユーザから取得された第１の音に基づいて、ユーザの第１の生体情報を生成する。具体的には、生成手段３２は、取得手段３１を介してコールセンタ２０から取得したユーザの音声に基づいて第１の声紋情報を生成する。第１の声紋情報は、チケットを購入したユーザの声の特徴を示すものである。音声に基づいて声紋情報を生成する方法については、既知のものを用いる。また、第１の生体情報とは、声紋情報と呼ばれるものでなくても、ユーザの声の特徴（例えば、周波数等）を示す情報であればよい。 The generation means 32 generates the user's first biometric information based on the first sound acquired from the user when the user requests the purchase of the product. Specifically, the generation means 32 generates the first voiceprint information based on the voice of the user acquired from the call center 20 via the acquisition means 31. The first voiceprint information shows the characteristics of the voice of the user who purchased the ticket. As a method for generating voiceprint information based on voice, a known method is used. Further, the first biometric information does not have to be called voiceprint information, but may be information indicating the characteristics (for example, frequency) of the user's voice.
　また、生成手段３２は、第１の音が通信端末２１からの音声に対するユーザからの反響音である場合、ユーザの耳の識別情報を第１の生体情報として生成してもよい。ユーザからの反響音は、ユーザの耳で反響した音であるため、ユーザの耳の形状に依存する特徴を有する。生成手段３２は、反響音から、ユーザの耳の形状に依存する特徴を抽出して、第１の生体情報とする。 Further, when the first sound is a reverberation sound from the user with respect to the voice from the communication terminal 21, the generation means 32 may generate the identification information of the user's ear as the first biometric information. Since the echo sound from the user is a sound echoed by the user's ear, it has a characteristic that depends on the shape of the user's ear. The generation means 32 extracts a feature depending on the shape of the user's ear from the echo sound and uses it as the first biological information.
　また、生成手段３２は、商品の所持者から取得された第２の音に基づいて、所持者の第２の生体情報を生成する。具体的には、生成手段３２は、会場用装置４０から取得した所持者の音声に基づいて第２の声紋情報を生成する。第２の声紋情報は、チケットの所持者の声の特徴を示すものである。また、生成手段３２は、会場用装置４０から出力された音に対する所持者からの反響音から、所持者の耳の識別情報を第２の生体情報として生成してもよい。 Further, the generation means 32 generates the second biological information of the owner based on the second sound acquired from the owner of the product. Specifically, the generation means 32 generates the second voiceprint information based on the voice of the owner acquired from the venue device 40. The second voiceprint information shows the characteristics of the voice of the ticket holder. Further, the generation means 32 may generate the identification information of the owner's ear as the second biological information from the echo sound from the owner to the sound output from the venue device 40.
　対応付け手段３３は、第１の生体情報及び通信端末１０の回線情報を、チケットの識別情報に対応付けて記憶する。 The associating means 33 stores the first biometric information and the line information of the communication terminal 10 in association with the ticket identification information.
　なお、第１の生体情報を生成する機能と第２の生体情報を生成する機能の各々は、異なる構成要素によって実現されても良い。この場合、第１の生成情報を生成する機能を有する構成要素を第１の生成手段と呼ぶ。また、第２の生成情報を生成する機能を有する構成要素を第２の生成手段と呼ぶ。 It should be noted that each of the function of generating the first biometric information and the function of generating the second biometric information may be realized by different components. In this case, the component having the function of generating the first generation information is called the first generation means. Further, a component having a function of generating the second generation information is called a second generation means.
　判断手段３４は、第１の生体情報と第２の生体情報を比較して、第１の生体情報と第２の生体情報が同一人物から取得されたものであるかどうか判断する。これにより、判断手段３４は、チケットの所持者が、チケットの購入者であるユーザと同一人物であるかどうかを判断する。例えば、判断手段３４は、第１の生体情報と第２の生体情報が一致した場合及び第１の生体情報と第２の生体情報との相違が所定の範囲以内であった場合に、チケットの所持者が、チケットの購入者であるユーザと同一人物であると判断する。一方で、例えば、判断手段３４は、第１の生体情報と第２の生体情報が一致しなかった場合及び第１の生体情報と第２の生体情報との相違が所定の範囲を超えていた場合に、チケットの所持者が、チケットの購入者であるユーザと同一人物でないと判断する。 The determination means 34 compares the first biological information and the second biological information, and determines whether the first biological information and the second biological information are acquired from the same person. As a result, the determination means 34 determines whether the ticket holder is the same person as the user who is the purchaser of the ticket. For example, the determination means 34 is a ticket when the first biometric information and the second biometric information match, or when the difference between the first biometric information and the second biometric information is within a predetermined range. It is determined that the holder is the same person as the user who purchased the ticket. On the other hand, for example, in the determination means 34, when the first biometric information and the second biometric information do not match, and the difference between the first biometric information and the second biometric information exceeds a predetermined range. In this case, it is determined that the holder of the ticket is not the same person as the user who purchased the ticket.
　また、判断手段３４は、第１の生体情報及び第２の生体情報に基づいて所持者がユーザでないと判断した場合に、通信端末１０の回線情報に基づいて所持者がユーザであるかどうかを判断する。具体的には、判断手段３４が回線情報に基づく判断を行う場合、サーバ３０は、取得手段３１が取得した通信端末１０の回線情報を用いて、通信端末１０に認証番号を送信する。例えば、サーバ３０は、電話番号を用いたＳＭＳ（Ｓｈｏｒｔ　Ｍｅｓｓａｇｅ　Ｓｅｒｖｉｃｅ）により、認証番号を通信端末１０に送信する。チケットの所持者が会場用装置４０に入力した番号が前述の認証番号と一致した場合、判断手段３４は、認証番号が所持者の通信端末によって受信されたことを検出する。この場合、判断手段３４は、チケットの所持者がチケットの購入者であるユーザと同一人物であると判断する。一方で、チケットの所持者が会場用装置４０に入力した番号が、前述の認証番号と一致しなかった場合、判断手段３４は、チケットの所持者がチケットの購入者であるユーザと同一人物でないと判断する。 Further, when the determination means 34 determines that the owner is not the user based on the first biometric information and the second biometric information, whether or not the owner is the user based on the line information of the communication terminal 10. to decide. Specifically, when the determination means 34 makes a determination based on the line information, the server 30 transmits the authentication number to the communication terminal 10 using the line information of the communication terminal 10 acquired by the acquisition means 31. For example, the server 30 transmits an authentication number to the communication terminal 10 by SMS (Short Message Service) using a telephone number. When the number entered by the ticket holder into the venue device 40 matches the above-mentioned authentication number, the determination means 34 detects that the authentication number has been received by the holder's communication terminal. In this case, the determination means 34 determines that the ticket holder is the same person as the user who is the purchaser of the ticket. On the other hand, if the number entered by the ticket holder into the venue device 40 does not match the above-mentioned authentication number, the determination means 34 is not the same person as the user who is the ticket purchaser. Judge.
　指示手段３５は、判断手段３４がチケットの所持者がチケットの購入者であるユーザと同一人物であると判断した場合、購入者の入場を許可する旨の指示を会場用装置４０に送信する。また、指示手段３５は、判断手段３４がチケットの所持者がチケットの購入者であるユーザと同一人物であると判断しなかった場合、購入者の入場を規制する旨の指示を会場用装置４０に送信する。購入者の入場を規制する旨の指示を受信した際、会場用装置４０は、例えばチケットの所持者及び会場の係員に、所持者の入場を制限する旨を通知する。 When the determination means 34 determines that the ticket holder is the same person as the user who is the purchaser of the ticket, the instruction means 35 transmits an instruction to allow the purchaser to enter the venue device 40. Further, the instruction means 35 gives an instruction to restrict the entrance of the purchaser when the determination means 34 does not determine that the ticket holder is the same person as the user who is the purchaser of the ticket. Send to. Upon receiving the instruction to restrict the entrance of the purchaser, the venue device 40 notifies, for example, the ticket holder and the staff at the venue that the entrance of the holder is restricted.
　会場用装置４０は、集音手段４１、読取手段４２、通知手段４３及び通信手段４４を備える。会場用装置４０は、例えば、チケットのイベントが行われる会場の入場口に設置される。 The venue device 40 includes a sound collecting means 41, a reading means 42, a notification means 43, and a communication means 44. The venue device 40 is installed, for example, at the entrance of the venue where the ticket event is held.
　集音手段４１は、チケットの所持者からの第２の音を集音する。集音手段４１は、例えば、マイクである。例えば、チケットの所持者は、イベントの係員の指示に従って、集音手段４１に対して音声を発する。これにより、集音手段４１は、チケットの所持者の音声を集音できる。また、会場用装置４０は、チケットの所持者に対して音を出力し、その音に対する所持者からの反響音を第２の音として集音する。 The sound collecting means 41 collects the second sound from the ticket holder. The sound collecting means 41 is, for example, a microphone. For example, the ticket holder emits a sound to the sound collecting means 41 according to the instruction of the event staff. As a result, the sound collecting means 41 can collect the voice of the ticket holder. Further, the venue device 40 outputs a sound to the ticket holder, and collects a reverberant sound from the holder to the sound as a second sound.
　読取手段４２は、チケットに記載のバーコード等からチケットの識別情報を読み取る。読取手段４２が読み取った識別情報は、集音手段４１が取得した所持者からの第２の音と対応付けられて、後述の通信手段４４によりサーバ３０に送信される。 The reading means 42 reads the ticket identification information from the barcode or the like written on the ticket. The identification information read by the reading means 42 is associated with the second sound from the owner acquired by the sound collecting means 41, and is transmitted to the server 30 by the communication means 44 described later.
　通知手段４３は、指示手段３５から送信された内容を、チケットの所持者やイベントの係員に通知する。通知手段４３は、ディスプレイ又はスピーカである。 The notification means 43 notifies the ticket holder and the event staff of the contents transmitted from the instruction means 35. The notification means 43 is a display or a speaker.
　以上、判断システム１の構成について説明した。次に図２を用いて判断システム１の動作例を説明する。なお、判断システム１の動作例の開始時点において、通信端末１０のユーザは、コールセンタ２０内のオペレータと通信端末２１を介して通話し、イベントのチケットの購入処理が完了しているものとする。また、コールセンタ２０の通信手段２３は、通話に用いられたユーザの音声、通信端末１０の回線情報及び購入されたチケットの識別情報をサーバ３０に送信しているものとする。また、本動作例においては、第１の生体情報は、通信端末１０のユーザの音声から生成された第１の声紋情報であるとする。また、第２の生体情報は、チケットの所持者の音声から生成された第２の声紋情報であるとする。 The configuration of the judgment system 1 has been explained above. Next, an operation example of the determination system 1 will be described with reference to FIG. At the start of the operation example of the determination system 1, it is assumed that the user of the communication terminal 10 talks with the operator in the call center 20 via the communication terminal 21 and the purchase process of the event ticket is completed. Further, it is assumed that the communication means 23 of the call center 20 transmits the voice of the user used for the call, the line information of the communication terminal 10, and the identification information of the purchased ticket to the server 30. Further, in this operation example, it is assumed that the first biometric information is the first voiceprint information generated from the voice of the user of the communication terminal 10. Further, it is assumed that the second biometric information is the second voiceprint information generated from the voice of the ticket holder.
　サーバ３０の取得手段３１は、ユーザの音声、通信端末１０の回線情報及びチケットの識別情報を通信手段２３から取得する(Ｓ１０１)。 The acquisition means 31 of the server 30 acquires the user's voice, the line information of the communication terminal 10, and the ticket identification information from the communication means 23 (S101).
　生成手段３２は、取得手段３１が取得したユーザの音声から、ユーザの声紋を示す第１の声紋情報を生成する（Ｓ１０２）。ここでのユーザとは、チケットの購入者を指す。 The generation means 32 generates the first voiceprint information indicating the user's voiceprint from the user's voice acquired by the acquisition means 31 (S102). The user here refers to the purchaser of the ticket.
　対応付け手段３３は、第１の声紋情報及び回線情報を、チケットの識別情報に対応付けて記憶する（Ｓ１０３）。 The mapping means 33 stores the first voiceprint information and the line information in association with the ticket identification information (S103).
　次に、取得手段３１は、チケットの所持者の音声及びチケットの識別情報を、会場用装置４０から取得する（Ｓ１０４）。この動作例において、会場用装置４０の集音手段４１が、チケットの所持者の音声を取得する。また、読取手段４２は、所持者が持つチケットに記載されたバーコード等を読み込むことにより、チケットの識別情報を取得する。そして、取得手段３１は、通信回線を介して、互いに対応付けられたチケットの所持者の音声及びチケットの識別情報を取得する。 Next, the acquisition means 31 acquires the voice of the ticket holder and the ticket identification information from the venue device 40 (S104). In this operation example, the sound collecting means 41 of the venue device 40 acquires the voice of the ticket holder. Further, the reading means 42 acquires the identification information of the ticket by reading the barcode or the like written on the ticket owned by the owner. Then, the acquisition means 31 acquires the voice of the ticket holders associated with each other and the ticket identification information via the communication line.
　生成手段３２は、チケットの所持者の音声から、所持者の声紋を示す第２の声紋情報を生成する（Ｓ１０５）。 The generation means 32 generates a second voiceprint information indicating the voiceprint of the holder from the voice of the ticket holder (S105).
　判断手段３４は、第１の声紋情報と第２の声紋情報が同一人物のものであるかどうかを判断する（Ｓ１０６）。具体的には、判断システム１の構成の説明のうち、判断手段３４についての記載の通りに、判断手段３４は第１の声紋情報と第２の声紋情報を比較することによりこの判断を行う。Ｓ１０６の処理において、判断手段３４は、同じチケットの識別情報に対応付けられた第１の声紋情報及び第２の声紋情報を比較する。 The determination means 34 determines whether or not the first voiceprint information and the second voiceprint information belong to the same person (S106). Specifically, in the description of the configuration of the determination system 1, the determination means 34 makes this determination by comparing the first voiceprint information and the second voiceprint information, as described for the determination means 34. In the process of S106, the determination means 34 compares the first voiceprint information and the second voiceprint information associated with the identification information of the same ticket.
　判断手段３４が第１の声紋情報と第２の声紋情報が同一人物のものであると判断した場合（Ｓ１０６のＹｅｓ）、指示手段３５は、通信手段４４を介して、入場を許可する旨の指示を通知手段４３に出力する（Ｓ１０７）。通知手段４３は、指示手段３５からの指示に応じて、例えば、チケットの所持者及びイベントの係員に、所持者の入場を許可する旨を通知する。 When the determination means 34 determines that the first voiceprint information and the second voiceprint information belong to the same person (Yes in S106), the instruction means 35 permits admission via the communication means 44. The instruction is output to the notification means 43 (S107). In response to the instruction from the instruction means 35, the notification means 43 notifies, for example, the ticket holder and the event staff that the holder is allowed to enter.
　判断手段３４が第１の声紋情報と第２の声紋情報が同一人物のものでないと判断した場合（Ｓ１０６のＮｏ）、サーバ３０は、回線情報に基づいて、認証情報を通信端末１０に送信する（Ｓ１０８）。例えば、サーバ３０は、回線情報である電話番号に対して、数桁の数字を認証情報として送信する。 When the determination means 34 determines that the first voiceprint information and the second voiceprint information do not belong to the same person (No in S106), the server 30 transmits the authentication information to the communication terminal 10 based on the line information. (S108). For example, the server 30 transmits a number of several digits as authentication information to the telephone number which is the line information.
　この際、会場用装置４０は、ディスプレイの表示などを介して、チケットの所持者に対して認証情報の入力を受け付ける（Ｓ１０９）。会場用装置４０は、受け付けた認証情報をサーバ３０に対して送信する。 At this time, the venue device 40 accepts the input of the authentication information to the ticket holder via the display or the like (S109). The venue device 40 transmits the received authentication information to the server 30.
　判断手段３４は、通信端末１０に対して送信した認証情報と、会場用装置４０が受け付けた認証情報とが一致するかどうかを判断する（Ｓ１１０）。 The determination means 34 determines whether or not the authentication information transmitted to the communication terminal 10 and the authentication information received by the venue device 40 match (S110).
　認証情報が一致した場合（Ｓ１１０のＹｅｓ）、指示手段３５は、入場を許可する旨の指示を通知手段４３に出力する（Ｓ１１１）。 When the authentication information matches (Yes in S110), the instruction means 35 outputs an instruction to allow admission to the notification means 43 (S111).
　認証情報が一致しなかった場合（Ｓ１１０のＮｏ）、指示手段３５は、入場を制限する旨の指示を通知手段４３に出力する（Ｓ１１２）。通知手段４３は、指示手段３５からの指示に応じて、例えばチケットの所持者及び会場の係員に、所持者の入場を制限する旨を通知する。 If the authentication information does not match (No in S110), the instruction means 35 outputs an instruction to restrict admission to the notification means 43 (S112). In response to the instruction from the instruction means 35, the notification means 43 notifies, for example, the ticket holder and the staff at the venue that the entrance of the holder is restricted.
　以上、判断システム１の動作について説明した。 The operation of the judgment system 1 has been explained above.
　以上のように、判断システム１は、生成手段３２及び判断手段３４を備える。生成手段３２は、商品の購入をユーザが要求する際にユーザから取得された第１の音に基づいて、ユーザの第１の生体情報を生成する。また、生成手段３２は、商品の所持者から取得された第２の音に基づいて、所持者の第２の生体情報を生成する。判断手段３４は、第１の生体情報及び第２の生体情報に基づいて、所持者がユーザであるかどうかを判断する。 As described above, the determination system 1 includes the generation means 32 and the determination means 34. The generation means 32 generates the user's first biometric information based on the first sound acquired from the user when the user requests the purchase of the product. Further, the generation means 32 generates the second biological information of the owner based on the second sound acquired from the owner of the product. The determination means 34 determines whether or not the owner is a user based on the first biometric information and the second biometric information.
　転売を抑制するためには、商品の購入者と商品の所持者が異なっていた場合に、商品の所持者に対して何らかの制限を設ける手法が考えられる。この手法を用いるためには、商品の購入者と商品の所持者が同一人物であるかどうかを判断する必要がある。しかし、特許文献１に示されるような技術においては、商品の購入要求を送信する処理を行った上で、更に生体情報を登録する処理を別々に行う必要があるため、商品の購入者における処理が煩雑であった。 In order to suppress resale, if the purchaser of the product and the owner of the product are different, it is conceivable to set some restrictions on the owner of the product. In order to use this method, it is necessary to determine whether the purchaser of the product and the owner of the product are the same person. However, in the technique as shown in Patent Document 1, it is necessary to perform a process of transmitting a product purchase request and then separately perform a process of registering biometric information, so that the process is performed by the purchaser of the product. Was complicated.
　一方で判断システム１においては、商品の購入者であるユーザの第１の生体情報は、商品の購入をユーザが要求する際にユーザから取得された第１の音に基づいて生成される。これにより、判断システム１においては、ユーザは、商品を購入する処理を行うことで、購入する処理とは別に自身の生体情報を登録する必要がない。このように、判断システム１においては、転売を抑制しつつ、ユーザにおける処理を簡素にすることができる。 On the other hand, in the determination system 1, the first biometric information of the user who is the purchaser of the product is generated based on the first sound acquired from the user when the user requests the purchase of the product. As a result, in the determination system 1, the user does not need to register his / her own biometric information separately from the process of purchasing the product by performing the process of purchasing the product. As described above, in the determination system 1, it is possible to simplify the processing by the user while suppressing resale.
　判断システム１においては、生成手段３２は、ユーザの通信端末１０から取得されたユーザからの第１の音に基づいて第１の生体情報を生成する。また、判断手段３４は、第１の生体情報及び第２の生体情報に基づいて所持者がユーザでないと判断した場合に、通信端末１０の回線情報に基づいて所持者がユーザであるかどうかを判断する。 In the determination system 1, the generation means 32 generates the first biometric information based on the first sound from the user acquired from the communication terminal 10 of the user. Further, when the determination means 34 determines that the owner is not the user based on the first biometric information and the second biometric information, whether or not the owner is the user based on the line information of the communication terminal 10. to decide.
　判断システム１においては、判断手段３４は、生体情報だけでなく、通信端末１０の回線情報に基づいて所持者がユーザであるかどうかを判断する。これにより、例えば、通信端末１０からの第１の音に含まれる雑音等の影響を第１の生体情報が受けることによって、判断手段３４における判断が誤ったとしても、回線情報に基づく判断により、正確に所持者が購入者であるユーザと同一人物であるかを判断する。また、通信端末１０の回線情報は、商品を購入する際に用いられたものである。そのため、ユーザは、回線情報を登録するためだけの処理を行う必要がない。 In the determination system 1, the determination means 34 determines whether or not the owner is a user based on not only the biometric information but also the line information of the communication terminal 10. As a result, for example, even if the determination by the determination means 34 is incorrect due to the influence of noise or the like contained in the first sound from the communication terminal 10 on the first biometric information, the determination based on the line information is performed. It is determined whether the owner is exactly the same person as the user who is the purchaser. Further, the line information of the communication terminal 10 is used when purchasing a product. Therefore, the user does not need to perform a process only for registering the line information.
　また、判断システム１において、判断手段３４は、第１の生体情報及び第２の生体情報に基づいて所持者がユーザでないと判断した場合に、ユーザの通信端末に認証情報を送信する。更に、判断手段３４は、認証情報が所持者の通信端末によって受信されたことを検出したとき、所持者がユーザであると判断する。 Further, in the determination system 1, the determination means 34 transmits the authentication information to the communication terminal of the user when it is determined that the owner is not the user based on the first biometric information and the second biometric information. Further, the determination means 34 determines that the owner is the user when it detects that the authentication information has been received by the owner's communication terminal.
　このような構成により、判断手段３４は、所持者の通信端末が認証情報を受信したことに基づいて、所持者が商品の購入者であるユーザであるかどうかを判断する。これにより、例えば、イベントの会場において係員が回線情報を目視で確認する場合などに比べて、所持者がユーザであるかどうかがより正確に判断される。 With such a configuration, the determination means 34 determines whether or not the owner is a user who is the purchaser of the product, based on the fact that the communication terminal of the owner receives the authentication information. As a result, it is more accurately determined whether or not the owner is a user, as compared with the case where a staff member visually confirms the line information at an event venue, for example.
　また、判断システム１において、指示手段３５は、所持者がユーザであると判断された場合に、所持者がイベントの会場へ入場することを許可する旨を指示する。また、指示手段３５は、所持者がユーザでないと判断された場合に、所持者がイベントの会場へ入場することを制限する旨を指示する。 Further, in the determination system 1, the instruction means 35 instructs that the owner is permitted to enter the venue of the event when it is determined that the owner is a user. Further, the instruction means 35 instructs that the owner is restricted from entering the venue of the event when it is determined that the owner is not the user.
　判断システム１は、上記のような指示手段３５を備えることにより、チケットの所持者やイベントの係員などに、所持者への対応を指示することができる。 By providing the instruction means 35 as described above, the determination system 1 can instruct the ticket holder, the event staff, and the like to respond to the holder.
　以上、判断システム１について説明した。 The judgment system 1 has been explained above.
　＜変形例＞
　第１の実施形態の変形例である判断システム１Ａについて説明する。判断システム１Ａは、図１に示される判断システム１と同様の構成を備える。判断システム１Ａは、図３に示されるフローチャートに沿って動作する。 <Modification example>
The determination system 1A, which is a modification of the first embodiment, will be described. The determination system 1A has the same configuration as the determination system 1 shown in FIG. The determination system 1A operates according to the flowchart shown in FIG.
　前述の判断システム１において、判断手段３４は、第１の生体情報及び第２の生体情報に基づいて所持者がユーザでないと判断した場合に、通信端末１０の回線情報に基づいて所持者がユーザであるかどうかを判断するとした。判断システム１Ａは、回線情報に基づく判断を行わない形態である。 In the above-mentioned determination system 1, when the determination means 34 determines that the owner is not the user based on the first biometric information and the second biometric information, the owner is the user based on the line information of the communication terminal 10. I decided to judge whether it was. The determination system 1A is a form in which a determination based on line information is not performed.
　判断システム１Ａの各構成要素は、判断システム１の構成要素と同様であるため省略する。 Each component of the judgment system 1A is the same as the component of the judgment system 1, so it is omitted.
　判断システム１Ａの動作を、図３に基づいて説明する。なお、判断システム１Ａの動作例の開始時点において、通信端末１０のユーザは、コールセンタ２０内のオペレータと通信端末２１を介して通話し、イベントのチケットの購入処理が完了しているものとする。また、コールセンタ２０の通信手段２３は、通話に用いられたユーザの音声及び購入されたチケットの識別情報をサーバ３０に送信しているものとする。 The operation of the judgment system 1A will be described with reference to FIG. At the start of the operation example of the determination system 1A, it is assumed that the user of the communication terminal 10 makes a call with the operator in the call center 20 via the communication terminal 21 and the purchase process of the event ticket is completed. Further, it is assumed that the communication means 23 of the call center 20 transmits the voice of the user used for the call and the identification information of the purchased ticket to the server 30.
　サーバ３０の取得手段３１は、ユーザの音声及びチケットの識別情報を通信手段２３から取得する(Ｓ１０１Ａ)。 The acquisition means 31 of the server 30 acquires the user's voice and ticket identification information from the communication means 23 (S101A).
　生成手段３２は、取得手段３１が取得したユーザの音声から、ユーザの声紋を示す第１の声紋情報を生成する（Ｓ１０２Ａ）。 The generation means 32 generates the first voiceprint information indicating the user's voiceprint from the user's voice acquired by the acquisition means 31 (S102A).
　対応付け手段３３は、第１の声紋情報を、チケットの識別情報に対応付けて記憶する（Ｓ１０３Ａ）。 The mapping means 33 stores the first voiceprint information in association with the ticket identification information (S103A).
　次に、取得手段３１は、チケットの所持者の音声及びチケットの識別情報を、会場用装置４０から取得する（Ｓ１０４Ａ）。 Next, the acquisition means 31 acquires the voice of the ticket holder and the ticket identification information from the venue device 40 (S104A).
　生成手段３２は、チケットの所持者の音声から、所持者の声紋を示す第２の声紋情報を生成する（Ｓ１０５Ａ）。 The generation means 32 generates a second voiceprint information indicating the voiceprint of the holder from the voice of the ticket holder (S105A).
　判断手段３４は、第１の声紋情報と第２の声紋情報を比較することにより、第１の声紋情報と第２の声紋情報は同一人物の物であるかどうかを判断する（Ｓ１０６Ａ）。Ｓ１０６Ａの処理において、判断手段３４は、同じチケットの識別情報に対応付けられた第１の声紋情報及び第２の声紋情報を比較する。 The determination means 34 determines whether or not the first voiceprint information and the second voiceprint information belong to the same person by comparing the first voiceprint information and the second voiceprint information (S106A). In the process of S106A, the determination means 34 compares the first voiceprint information and the second voiceprint information associated with the identification information of the same ticket.
　判断手段３４が第１の声紋情報と第２の声紋情報は同一人物のものであると判断した場合（Ｓ１０６ＡのＹｅｓ）、指示手段３５は、通信手段４４を介して、入場を許可する旨の指示を通知手段４３に出力する（Ｓ１０７Ａ）。 When the determination means 34 determines that the first voiceprint information and the second voiceprint information belong to the same person (Yes in S106A), the instruction means 35 permits admission via the communication means 44. The instruction is output to the notification means 43 (S107A).
　判断手段３４が第１の声紋情報と第２の声紋情報は同一人物の物でないと判断した場合（Ｓ１０６のＮｏ）、指示手段３５は、入場を制限する旨の指示を通知手段４３に出力する（Ｓ１１２Ａ）。通知手段４３は、指示手段３５からの指示に応じて、例えばチケットの所持者及びイベントの会場の係員に、所持者の入場を制限する旨を通知する。 When the determination means 34 determines that the first voiceprint information and the second voiceprint information do not belong to the same person (No in S106), the instruction means 35 outputs an instruction to restrict admission to the notification means 43. (S112A). In response to the instruction from the instruction means 35, the notification means 43 notifies, for example, the ticket holder and the staff at the event venue that the entrance of the holder is restricted.
　以上、判断システム１Ａの動作について説明した。 The operation of the judgment system 1A has been explained above.
　以上のように、判断システム１Ａは、判断システム１と同様に、生成手段３２及び判断手段３４を備える。そのため、判断システム１Ａは、判断システム１同様に、転売を抑制しつつ、ユーザにおける処理を簡素にすることができる。 As described above, the judgment system 1A includes the generation means 32 and the judgment means 34, similarly to the judgment system 1. Therefore, the determination system 1A, like the determination system 1, can simplify the processing by the user while suppressing resale.
　＜第２の実施形態＞
　第２の実施形態における判断システム２について図４及び図５を用いて説明する。図４に示されるように、判断システム２は、第１の生成手段５１、第２の生成手段５２及び判断手段５３を備える。 <Second embodiment>
The determination system 2 in the second embodiment will be described with reference to FIGS. 4 and 5. As shown in FIG. 4, the determination system 2 includes a first generation means 51, a second generation means 52, and a determination means 53.
　第１の生成手段５１は、商品の購入をユーザが要求する際に用取得された第１の音に基づいて、ユーザの第１の生体情報を生成する。第１の生成手段５１は、例えば、判断システム１における生成手段３２によって実現される。 The first generation means 51 generates the user's first biometric information based on the first sound acquired when the user requests the purchase of the product. The first generation means 51 is realized by, for example, the generation means 32 in the determination system 1.
　第２の生成手段５２は、商品の所持者から取得された第２の音に基づいて、所持者の第２の生体情報を生成する。第２の生成手段５２は、例えば、判断システム１における生成手段３２によって実現される。 The second generation means 52 generates the second biological information of the owner based on the second sound acquired from the owner of the product. The second generation means 52 is realized by, for example, the generation means 32 in the determination system 1.
　判断手段５３は、第１の生体情報及び第２の生体情報に基づいて、所持者がユーザであるかどうかを判断する。判断手段５３は、例えば、判断システム１における判断手段３４によって実現される。 The determination means 53 determines whether or not the owner is a user based on the first biometric information and the second biometric information. The determination means 53 is realized by, for example, the determination means 34 in the determination system 1.
　次に図５を用いて、判断システム２の動作について説明する。なお、この動作例においては、音声から生成される声紋を第１の生体情報及び第２の生体情報として用いる。 Next, the operation of the judgment system 2 will be described with reference to FIG. In this operation example, the voiceprint generated from the voice is used as the first biometric information and the second biometric information.
　第１の生成手段５１は、商品の購入を要求する際に用いられたユーザの音声に基づいて、ユーザの第１の生体情報を生成する（Ｓ２０１）。 The first generation means 51 generates the user's first biometric information based on the user's voice used when requesting the purchase of the product (S201).
　第２の生成手段５２は、商品の所持者の音声に基づいて、所持者の第２の生体情報を生成する（Ｓ２０２）。 The second generation means 52 generates the second biometric information of the owner based on the voice of the owner of the product (S202).
　判断手段５３は、第１の生体情報及び第２の生体情報に基づいて、所持者がユーザであるかどうかを判断する（Ｓ２０３）。 The determination means 53 determines whether or not the owner is a user based on the first biometric information and the second biometric information (S203).
　以上のように、判断システム２は、第１の生成手段５１、第２の生成手段５２及び判断手段５３を備える。第１の生成手段５１は、商品の購入をユーザが要求する際にユーザから取得された第１の音に基づいて、ユーザの第１の生体情報を生成する。また、第２の生成手段５２は、商品の所持者から取得された第２の音に基づいて、所持者の第２の生体情報を生成する。判断手段５３は、第１の生体情報及び第２の生体情報に基づいて、所持者がユーザであるかどうかを判断する。 As described above, the determination system 2 includes a first generation means 51, a second generation means 52, and a determination means 53. The first generation means 51 generates the user's first biometric information based on the first sound acquired from the user when the user requests the purchase of the product. Further, the second generation means 52 generates the second biological information of the owner based on the second sound acquired from the owner of the product. The determination means 53 determines whether or not the owner is a user based on the first biometric information and the second biometric information.
　転売を抑制するためには、商品の購入者と商品の所持者が異なっていた場合に、商品の所持者に対して何らかの制限を設ける手法が考えられる。この手法を用いるためには、商品の購入者と商品の所持者が同一人物であるかどうかを判断する必要がある。しかし、特許文献１に示されるような技術においては、商品の購入要求を送信する処理を行った上で、更に生体情報を登録する処理を別々に行う必要があるため、商品の購入者における処理が煩雑であった。 In order to suppress resale, if the purchaser of the product and the owner of the product are different, it is conceivable to set some restrictions on the owner of the product. In order to use this method, it is necessary to determine whether the purchaser of the product and the owner of the product are the same person. However, in the technique as shown in Patent Document 1, it is necessary to perform the process of transmitting the purchase request of the product and then separately perform the process of registering the biometric information, so that the process by the purchaser of the product is performed. Was complicated.
　一方で判断システム２においては、商品の購入者であるユーザの第１の生体情報は、商品の購入をユーザが要求する際にユーザから取得された第１の音に基づいて生成される。これにより、判断システム２においては、ユーザは、商品を購入する処理を行うことで、購入する処理とは別に自身の生体情報を登録する必要がない。このように、判断システム２においては、転売を抑制しつつ、ユーザにおける処理を簡素にすることができる。 On the other hand, in the determination system 2, the first biometric information of the user who is the purchaser of the product is generated based on the first sound acquired from the user when the user requests the purchase of the product. As a result, in the determination system 2, the user does not need to register his / her own biometric information separately from the process of purchasing the product by performing the process of purchasing the product. In this way, in the determination system 2, it is possible to simplify the processing by the user while suppressing resale.
　以上、実施形態を参照して本願発明を説明したが、本願発明は上記実施形態に限定されるものではない。本願発明の構成や詳細には、本願発明のスコープ内で当業者が理解し得る様々な変更をすることができる。 Although the invention of the present application has been described above with reference to the embodiment, the invention of the present application is not limited to the above embodiment. Various changes that can be understood by those skilled in the art can be made within the scope of the present invention in terms of the configuration and details of the present invention.
　この出願は、２０２０年９月１７日に出願された日本出願特願２０２０－１５６１６８を基礎とする優先権を主張し、その開示の全てをここに取り込む。
This application claims priority on the basis of Japanese application Japanese Patent Application No. 2020-156168 filed on September 17, 2020 and incorporates all of its disclosures herein.
１、２　判断システム
１０　通信端末
２０　コールセンタ
２１　通信端末
２２　録音手段
２３　通信手段
３０　サーバ
３１　取得手段
３２　生成手段
３３　対応付け手段
３４　判断手段
３５　指示手段
４０　会場用装置
４１　集音手段
４２　読取手段
４３　通知手段
４４　通信手段
５１　第１の生成手段
５２　第２の生成手段
５３　判断手段 1, 2 Judgment system 10 Communication terminal 20 Call center 21 Communication terminal 22 Recording means 23 Communication means 30 Server 31 Acquisition means 32 Generation means 33 Correspondence means 34 Judgment means 35 Instruction means 40 Venue device 41 Sound collecting means 42 Reading means 43 Notification Means 44 Communication means 51 First generation means 52 Second generation means 53 Judgment means

Claims (8)

  1. 　商品の購入をユーザが要求する際に前記ユーザから取得された第１の音に基づいて、前記ユーザの第１の生体情報を生成する第１の生成手段と、
    　前記商品の所持者から取得された第２の音に基づいて、前記所持者の第２の生体情報を生成する第２の生成手段と、
    　前記第１の生体情報及び前記第２の生体情報に基づいて、前記所持者が前記ユーザであるかどうかを判断する判断手段と、
    　を備える判断システム。     A first generation means for generating a first biometric information of the user based on the first sound acquired from the user when the user requests the purchase of a product.
    A second generation means for generating a second biological information of the owner based on the second sound acquired from the owner of the product, and a second generation means.
    A determination means for determining whether or not the owner is the user based on the first biometric information and the second biometric information.
    Judgment system with.
  2. 　前記第１の生成手段は、前記ユーザの通信端末から取得された前記第１の音に基づいて前記第１の生体情報を生成し、
    　前記判断手段は、前記第１の生体情報及び前記第２の生体情報に基づいて前記所持者が前記ユーザでないと判断した場合に、前記商品を購入する際に用いられた前記通信端末の回線情報に基づいて前記所持者が前記ユーザであるかどうかを判断する請求項１に記載の判断システム。     The first generation means generates the first biometric information based on the first sound acquired from the communication terminal of the user.
    The determination means is line information of the communication terminal used when purchasing the product when it is determined that the owner is not the user based on the first biological information and the second biological information. The determination system according to claim 1, wherein the owner determines whether or not the user is the user.
  3. 　前記判断手段は、
    　前記第１の生体情報及び前記第２の生体情報に基づいて前記所持者が前記ユーザでないと判断した場合に、前記通信端末に認証情報を送信し、
    　前記認証情報が前記所持者の通信端末によって受信されたことを検出したとき、前記所持者が前記ユーザであると判断する請求項２に記載の判断システム。     The judgment means is
    When it is determined that the owner is not the user based on the first biometric information and the second biometric information, the authentication information is transmitted to the communication terminal.
    The determination system according to claim 2, wherein when it is detected that the authentication information has been received by the communication terminal of the owner, the owner is determined to be the user.
  4. 　前記第１の生成手段は、イベントのチケットを前記ユーザが購入する際に取得された前記第１の音に基づいて前記第１の生体情報を生成し、
    　前記第２の生成手段は、前記イベントの会場において前記チケットの所持者から取得された前記第２の音に基づいて、前記第２の生体情報を生成する
    　請求項１から３の何れか１項に記載の判断システム。     The first generation means generates the first biometric information based on the first sound acquired when the user purchases a ticket for an event.
    The second generation means is any one of claims 1 to 3 for generating the second biometric information based on the second sound acquired from the ticket holder at the venue of the event. Judgment system described in.
  5. 　前記所持者が前記ユーザであると判断された場合に前記所持者の前記会場への入場を許可する旨を指示し、前記所持者が前記ユーザでないと判断された場合に前記所持者の前記会場への入場を制限する旨を指示する指示手段を更に備える
    　請求項４に記載の判断システム。     When it is determined that the owner is the user, an instruction is given to allow the owner to enter the venue, and when the owner is determined not to be the user, the owner's venue is instructed. The determination system according to claim 4, further comprising an instruction means for instructing the restriction of admission to the entrance.
  6. 　前記第１の生成手段は、前記ユーザの声紋を示す前記第１の生体情報を生成し、
    　前記第２の生成手段は、前記所持者の声紋を示す前記第２の生体情報を生成する
    　請求項１から５の何れか１項に記載の判断システム。     The first generation means generates the first biometric information indicating the voiceprint of the user, and generates the first biometric information.
    The determination system according to any one of claims 1 to 5, wherein the second generation means generates the second biometric information indicating the voiceprint of the owner.
  7. 　前記第１の生成手段は、前記ユーザの耳の識別情報を示す前記第１の生体情報を生成し、
    　前記第２の生成手段は、前記所持者の耳の識別情報を示す前記第２の生体情報を生成する
    　請求項１から５の何れか１項に記載の判断システム。     The first generation means generates the first biometric information indicating the identification information of the user's ear.
    The determination system according to any one of claims 1 to 5, wherein the second generation means generates the second biometric information indicating the identification information of the owner's ear.
  8. 　商品の購入をユーザが要求する際に前記ユーザから取得された第１の音に基づいて、前記ユーザの第１の生体情報を生成し、
    　前記商品の所持者から取得された第２の音に基づいて、前記所持者の第２の生体情報を生成し、
    　前記第１の生体情報及び前記第２の生体情報に基づいて、前記所持者が前記ユーザであるかどうかを判断する、
    　判断方法。     Based on the first sound acquired from the user when the user requests the purchase of the product, the user's first biometric information is generated.
    Based on the second sound acquired from the owner of the product, the second biometric information of the owner is generated.
    Based on the first biometric information and the second biometric information, it is determined whether or not the owner is the user.
    Judgment method.
PCT/JP2021/033453 2020-09-17 2021-09-13 Determination system and determination method WO2022059630A1 (en)

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WO2018105600A1 (en) * 2016-12-06 2018-06-14 Ｍｉｎｔｏｍｏ株式会社 Terminal device, server device, identity assessment system, identity assessment method, and program
JP2019003633A (en) * 2017-06-13 2019-01-10 株式会社ローソンエンタテインメント Ticket provision method, ticket provision device, and program for portable terminal
JP2020135225A (en) * 2019-02-15 2020-08-31 日本電気株式会社 Processing system and method for processing

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20150249849A1 (en) * 2014-02-28 2015-09-03 Samsung Electronics Co., Ltd. Display apparatus and control method thereof
JP2017117301A (en) * 2015-12-25 2017-06-29 サイレックス・テクノロジー株式会社 Ticket issuing system
WO2018105600A1 (en) * 2016-12-06 2018-06-14 Ｍｉｎｔｏｍｏ株式会社 Terminal device, server device, identity assessment system, identity assessment method, and program
JP2019003633A (en) * 2017-06-13 2019-01-10 株式会社ローソンエンタテインメント Ticket provision method, ticket provision device, and program for portable terminal
JP2020135225A (en) * 2019-02-15 2020-08-31 日本電気株式会社 Processing system and method for processing

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