WO2022012107A1 - 用于显示插件的方法及装置 - Google Patents

用于显示插件的方法及装置 Download PDF

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Publication number
WO2022012107A1
WO2022012107A1 PCT/CN2021/088942 CN2021088942W WO2022012107A1 WO 2022012107 A1 WO2022012107 A1 WO 2022012107A1 CN 2021088942 W CN2021088942 W CN 2021088942W WO 2022012107 A1 WO2022012107 A1 WO 2022012107A1
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WIPO (PCT)
Prior art keywords
plug
target
information
display
display area
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PCT/CN2021/088942
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English (en)
French (fr)
Inventor
肖翔
张学理
朱彬
Original Assignee
北京沃东天骏信息技术有限公司
北京京东世纪贸易有限公司
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Publication of WO2022012107A1 publication Critical patent/WO2022012107A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/445—Program loading or initiating
    • G06F9/44521—Dynamic linking or loading; Link editing at or after load time, e.g. Java class loading
    • G06F9/44526—Plug-ins; Add-ons
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces

Definitions

  • the embodiments of the present application relate to the field of computer technologies, and in particular, to a method and apparatus for displaying a plug-in.
  • the instant messaging interface has developed various forms of communication such as images, texts, languages, and short videos.
  • the information interaction front-end part of the online customer service system there is no significant difference between the pages displayed by the user terminal and the pages displayed by the customer service terminal.
  • the content and display form of the information are more abundant, and it usually includes various plug-ins for different purposes, such as plug-ins that display various information such as users' browsing records, orders, historical records, after-sales, and logistics. These plug-ins can help customer service personnel improve service efficiency and improve service quality.
  • the above information is currently scattered among plug-ins for different purposes, and these plug-ins may be distributed on different pages.
  • the embodiments of the present application provide a method and apparatus for displaying a plug-in.
  • an embodiment of the present application provides a method for displaying a plug-in, including: obtaining information expressed by a target user; determining the intention of the target user according to the information; The default display area of displays the target plug-in.
  • the above-mentioned displaying the target plug-in in the preset display area in the display interface includes: in response to determining that the target plug-in is not displayed in the preset display area, displaying the target plug-in at the end of the plug-in display queue in the preset display area.
  • displaying the target plug-in at the end of the plug-in display queue in the preset display area in response to determining that the target plug-in is not displayed in the preset display area includes: in response to determining that the target plug-in is not displayed in the preset display area, and Confirm that the plug-in display queue in the preset display area is full, delete the plug-in at the head of the plug-in display queue, and display the target plug-in at the end of the plug-in display queue.
  • determining the intention of the target user according to the information includes: preprocessing the information to obtain feature information; inputting the feature information into a pre-trained intention recognition model to obtain the intention, wherein the intention recognition model is used for Characterize the correspondence between feature information and intent.
  • the above-mentioned determining the target plug-in according to the intention includes: determining the plug-in corresponding to the intention in the preset correspondence relationship as the target plug-in.
  • the information includes information expressed by the target user through video, image, text, language, and/or behavior.
  • an embodiment of the present application provides an apparatus for displaying a plug-in, including: an acquisition unit configured to acquire information expressed by a target user; a determination unit configured to determine the intention of the target user according to the information; The display unit is configured to determine the target plug-in according to the intention, and display the target plug-in in the preset display area in the display interface.
  • the display unit is further configured to: in response to determining that the target plug-in is not displayed in the preset display area, display the target plug-in at the tail of the plug-in display queue in the preset display area.
  • the display unit is further configured to: in response to determining that the target plug-in is not displayed in the preset display area, and determining that the plug-in display queue of the preset display area is full, delete the plug-in at the head of the plug-in display queue, and delete the plug-in at the head of the plug-in display queue.
  • the target plugin is displayed at the tail of the display queue.
  • the determining unit is further configured to: preprocess the information to obtain feature information; input the feature information into a pre-trained intent recognition model to obtain the intent, wherein the intent recognition model is used to represent the feature information and the Intent correspondence.
  • the display unit is further configured to: determine a plug-in that is intended to correspond in the preset correspondence relationship as a target plug-in.
  • the information includes information expressed by the target user through video, image, text, language, and/or behavior.
  • an embodiment of the present application provides a computer-readable medium on which a computer program is stored, wherein the method described in any implementation manner of the first aspect is implemented when the program is executed by a processor.
  • an embodiment of the present application provides an electronic device, including: one or more processors; a storage device, on which one or more programs are stored, when the one or more programs are processed by the one or more processors Execution causes one or more processors to implement a method as described in any implementation form of the first aspect.
  • the method and device for displaying plug-ins obtained by the embodiments of the present application obtain the information expressed by the target user; determine the intention of the target user according to the information; The target plug-in is displayed, so that the operator on the display interface can quickly find the target plug-in, and timely provide information feedback to the target user, thereby improving the information acquisition efficiency and processing efficiency of the operator.
  • FIG. 1 is an exemplary system architecture diagram to which an embodiment of the present application may be applied;
  • FIG. 2 is a flowchart of one embodiment of a method for displaying a plug-in according to the present application
  • FIG. 3 is a schematic diagram of an application scenario of the method for displaying a plug-in according to the present embodiment
  • FIG. 4 is a flowchart of yet another embodiment of a method for displaying a plug-in according to the present application
  • FIG. 5 is a structural diagram of an embodiment of an apparatus for displaying a plug-in according to the present application.
  • FIG. 6 is a schematic structural diagram of a computer system suitable for implementing the embodiments of the present application.
  • FIG. 1 shows an exemplary architecture 100 to which the method and apparatus for displaying plug-ins of the present application may be applied.
  • the system architecture 100 may include terminal devices 101 , 102 , and 103 , a network 104 and a server 105 .
  • the network 104 is a medium used to provide a communication link between the terminal devices 101 , 102 , 103 and the server 105 .
  • the network 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables, among others.
  • the terminal devices 101, 102, and 103 may be hardware devices or software that support network connection for data interaction and data processing.
  • the terminal devices 101, 102, 103 are hardware, they can be various electronic devices that support network connection, information interaction, display, processing and other functions, including but not limited to smart phones, tablet computers, e-book readers, laptops laptops and desktop computers, etc.
  • the terminal devices 101, 102, and 103 are software, they can be installed in the electronic devices listed above. It can be implemented, for example, as multiple software or software modules for providing distributed services, or as a single software or software module. There is no specific limitation here.
  • the server 105 may be a server that provides various services, such as a background processing server that determines and displays the target plug-in based on the information expressed by the target user sent by the terminal devices 101 , 102 and 103 .
  • the background processing server may determine the intention of the target user according to the information expressed by the target user, and then determine the target plug-in.
  • the background processing server may also feed back the target plug-in to the terminal device, so that the terminal device can display the target plug-in in a preset display area of the display interface.
  • the server 105 may be a cloud server.
  • the server may be hardware or software.
  • the server can be implemented as a distributed server cluster composed of multiple servers, or can be implemented as a single server.
  • the server is software, it can be implemented as a plurality of software or software modules (for example, software or software modules for providing distributed services), or can be implemented as a single software or software module. There is no specific limitation here.
  • each part for example, each unit, sub-unit, module, sub-module included in the device for displaying the plug-in can be all set in the server, or all can be set in the terminal device, and can also be set in the server and the terminal respectively. in the device.
  • the numbers of terminal devices, networks and servers in FIG. 1 are merely illustrative. There can be any number of terminal devices, networks and servers according to implementation needs.
  • the system architecture may only include the electronic device (such as a server or a terminal device) on which the method for displaying a plug-in runs. ).
  • a flow 200 of one embodiment of a method for displaying a plug-in is shown, including the following steps:
  • Step 201 Obtain the information expressed by the target user.
  • the execution body of the method for displaying a plug-in can obtain the information expressed by the target user remotely or locally through wired connection or wireless connection.
  • the information expressed by the target user may be information expressed in any form of expression, including but not limited to information expressed through video, image, text, language and/or behavior.
  • the behavioral expression form as an example, it can be an input, click or browse operation for pages, coupons, etc.
  • the target user can be the user who uses the shopping platform, and the information expressed by the target user can be the inquiry information, complaint information, logistics information, etc. information.
  • the above-mentioned executive body will assign customer service personnel to the target user, and establish a message exchange channel based on the target customer's terminal equipment and the customer service personnel's terminal equipment to collect the information expressed by the target personnel.
  • the gateway side can collect the above-mentioned information expressed in the form of video, image, text, language and so on.
  • the above-mentioned execution subject collects the target user's input, click, interface switching and other behavioral actions, and sends it to the interactive information collection system of the above-mentioned execution subject through the real-time message middleware to perform the behavior. collection.
  • Step 202 Determine the intention of the target user according to the information.
  • the above-mentioned execution subject may obtain information according to step 201 to determine the intention of the target user.
  • the above-mentioned execution entity can determine the target user's intention to consult orders, preferential activities, logistics progress, new products, and complaints.
  • the execution body or the terminal device communicatively connected to the execution body stores a relationship correspondence table between the information expressed by the target user and the intention, and the relationship correspondence table records rich expression information, each expression information corresponding to at least an intention.
  • the above-mentioned execution subject performs similarity calculation between the information expressed by the target user and the expression information in the relationship correspondence table, and determines the intention corresponding to the expression information whose similarity with the information expressed by the target user is greater than the preset similarity threshold as The intent of the target user.
  • the foregoing execution subject may perform the foregoing step 202 in the following manner:
  • the information is preprocessed to obtain feature information.
  • the above-mentioned execution body can extract keywords therein; for the information expressed in the form of video, image, etc., the above-mentioned execution body can be used for video frames, images, etc. Image feature extraction is performed to obtain a feature map; for the information expressed in the form of behavioral expression, the above-mentioned execution subject can process the browsing time, the number of clicks, and the operation frequency to obtain feature information.
  • the feature information is input to the pre-trained intent recognition model to obtain the intent.
  • the intent recognition model is used to represent the correspondence between feature information and intent.
  • the intent recognition model can be trained as follows:
  • a training sample set is obtained, wherein the training samples in the obtained training sample set include expression information and intent labels.
  • Expressive information may be information expressed in video, image, text, language and/or behavior.
  • the expression information is preprocessed to obtain characteristic information of the expression information.
  • the initial intent recognition model is trained by taking the feature information of the expression information in the training sample as the input, and the intent label in the training sample as the expected output, so as to obtain a pre-trained intent recognition model.
  • information in different expression forms may correspond to different intent recognition models.
  • Different intent recognition models are trained according to information in different expression forms, so that the intent recognition model can specifically identify the intent of information in one expression form, which can improve the accuracy of the intent recognition model.
  • Step 203 Determine the target plug-in according to the intention, and display the target plug-in in a preset display area in the display interface.
  • the above-mentioned execution subject determines the target plug-in according to the intention obtained in step 202, and displays the target plug-in in the preset display area in the display interface.
  • the target plug-in represents a plug-in that achieves the intention of the target user.
  • the target plug-in is the logistics progress plug-in; when the user's intention is to inquire about preferential activities, the target plug-in is the promotion information management plug-in. .
  • the display interface may be a display interface displayed by a display device provided with the execution body, or a display interface displayed by a terminal device communicatively connected to the execution body.
  • the preset display area is a part of the display area in the display interface. Taking the online customer service system of a shopping platform as an example, the display interface on the customer service staff side displays an instant messaging window, which is adjacent to the instant messaging window and has a preset display area. The textual information determines the intent and further determines the target plug-in.
  • the above-mentioned execution body may determine a plug-in that is intended to correspond in the preset correspondence relationship as a target plug-in.
  • the preset correspondence includes rich intentions to satisfy the practicability of the preset correspondence.
  • the plug-in corresponding to the determined same intent is determined as the target plug-in.
  • the plugin corresponding to the intent whose similarity with the target user's intent is greater than the preset similarity threshold in the preset correspondence is determined as the target plugin.
  • FIG. 3 is a schematic diagram of an application scenario of the method for displaying a plug-in according to this embodiment.
  • the target user 301 uses the terminal device 302 to communicate with the customer service personnel 304 using the terminal device 303 through the online customer service system of the shopping platform.
  • the server 305 obtains the information expressed by the target user 301 in the online customer service system "Why has my express delivery not been delivered yet?"; "Logistics Inquiry", determine the target plug-in as a logistics progress plug-in, and display the target plug-in (ie, the logistics progress plug-in) in the preset display area 307 in the display interface 306 of the terminal device 303.
  • the methods provided by the above embodiments of the present disclosure obtain the information expressed by the target user; determine the intention of the target user according to the information; determine the target plug-in according to the intention, and display the target plug-in in the preset display area in the display interface, thereby
  • the operator on the display interface can quickly search for the target plug-in, and provide information feedback to the target user in a timely manner, thereby improving the information acquisition efficiency and processing efficiency of the operator.
  • the above-mentioned execution body may also determine the emotion of the target user according to the information expressed by the target user, and in response to determining that the emotion of the target user is abnormal, determine the language plug-in as the target plug-in, and Displays the target plug-in in the preset display area in the display interface.
  • the abnormal emotions are used to represent that the target user's emotions are in negative emotions such as anxiety, excitement, anger, etc.
  • the Huashu plug-in includes appropriate text language for communicating with target users with various abnormal emotions.
  • FIG. 4 a schematic flow 400 of another embodiment of the method for displaying a plug-in according to the present application is shown, including the following steps:
  • Step 401 Obtain the information expressed by the target user.
  • step 401 is basically the same as step 201 in the embodiment corresponding to FIG. 2 , and details are not repeated here.
  • Step 402 Determine the intention of the target user according to the information.
  • step 402 is basically the same as step 202 in the embodiment corresponding to FIG. 2 , and details are not repeated here.
  • Step 403 determine the target plug-in, and in response to determining that the target plug-in is not displayed in the preset display area, display the target plug-in at the tail of the plug-in display queue in the preset display area.
  • multiple target plug-ins determined according to multiple intentions of the target user are displayed in the preset display area.
  • the above-mentioned execution body can acquire the information expressed by the target user in real time, and adjust the target plug-in in the preset display area in real time according to the intention of the information expressed by the target user.
  • the target plug-in is displayed at the end of the plug-in display queue in the preset display area; in response to determining that the target plug-in is displayed in the preset display area, no further adjustment of the plug-in display queue is performed.
  • multiple target plug-ins match the chronological order of the information expressed by the target user.
  • the higher the order in the queue the higher the display position of the target plug-in in the preset display area in the display interface, which further improves the convenience for customer service personnel to find plug-ins.
  • the above-mentioned execution body deletes the plug-in at the head of the plug-in display queue in response to determining that the preset display area does not display the target plug-in, and determining that the plug-in display queue in the preset display area is full, Displays the target plugin at the end of the plugin display queue.
  • the above-mentioned execution subject determines The plugin in the preset display area shows that the queue is full.
  • the selection action may be an indicative action based on clicking, placing the cursor on the target information, or the like.
  • the target plug-in corresponding to the target information is a plug-in determined based on the intent of the target information.
  • the preset manner may be, for example, a preset background color, a preset logo, or the like.
  • the process 400 of the method for displaying a plug-in in this embodiment specifically describes the real-time adjustment according to the acquired intention of the information expressed by the target user.
  • the above-mentioned execution body further improves the convenience for the customer service personnel to find the target plug-in, and can further improve the information acquisition efficiency and processing efficiency of the customer service personnel.
  • the present disclosure provides an embodiment of an apparatus for displaying a plug-in.
  • the apparatus embodiment corresponds to the method embodiment shown in FIG. 2 .
  • the device can be specifically applied to various electronic devices.
  • the apparatus for displaying a plug-in includes: an obtaining unit 501, configured to obtain information expressed by a target user; a determining unit 502, configured to determine the intention of the target user according to the information; a display unit 503, configured to It is configured to determine the target plug-in according to the intention, and display the target plug-in in the preset display area in the display interface.
  • the display unit 503 is further configured to: in response to determining that the target plug-in is not displayed in the preset display area, display the target plug-in at the tail of the plug-in display queue in the preset display area.
  • the display unit 503 is further configured to: in response to determining that the target plug-in is not displayed in the preset display area, and determining that the plug-in display queue of the preset display area is full, delete the plug-in at the head of the plug-in display queue, and The tail of the plugin display queue displays the target plugin.
  • the determining unit 502 is further configured to: preprocess the information to obtain feature information; input the feature information into a pre-trained intent recognition model to obtain the intent, wherein the intent recognition model is used to represent the feature information Correspondence with intent.
  • the display unit 503 is further configured to: determine a plug-in that is intended to correspond in the preset correspondence relationship as a target plug-in.
  • the information includes information expressed by the target user through video, image, text, language, and/or behavior.
  • the acquiring unit in the device for displaying the plug-in acquires the information expressed by the target user; the determining unit determines the intention of the target user according to the information; the display unit determines the target plug-in according to the intention, and pre-determines the target user in the display interface.
  • the target plug-in is displayed in the display area, so that the operator on the display interface can quickly find the target plug-in and provide information feedback to the target user in time, which improves the information acquisition efficiency and processing efficiency of the operator.
  • FIG. 6 it shows a schematic structural diagram of a computer system 600 suitable for implementing the devices of the embodiments of the present application (eg, devices 101 , 102 , 103 , and 105 shown in FIG. 1 ).
  • the device shown in FIG. 6 is only an example, and should not impose any limitations on the functions and scope of use of the embodiments of the present application.
  • a computer system 600 includes a processor (eg, CPU, central processing unit) 601 that can be loaded into a random access memory (RAM) according to a program stored in a read only memory (ROM) 602 or from a storage section 608
  • the program in 603 executes various appropriate actions and processes.
  • various programs and data necessary for the operation of the system 600 are also stored.
  • the processor 601 , the ROM 602 and the RAM 603 are connected to each other through a bus 604 .
  • An input/output (I/O) interface 605 is also connected to bus 604 .
  • the following components are connected to the I/O interface 605: an input section 606 including a keyboard, a mouse, etc.; an output section 607 including a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and a speaker, etc.; a storage section 608 including a hard disk, etc. ; and a communication section 609 including a network interface card such as a LAN card, a modem, and the like.
  • the communication section 609 performs communication processing via a network such as the Internet.
  • Drivers 610 are also connected to I/O interface 605 as needed.
  • a removable medium 611 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is mounted on the drive 610 as needed so that a computer program read therefrom is installed into the storage section 608 as needed.
  • embodiments of the present disclosure include a computer program product comprising a computer program carried on a computer-readable medium, the computer program containing program code for performing the method illustrated in the flowchart.
  • the computer program may be downloaded and installed from the network via the communication portion 609 and/or installed from the removable medium 611 .
  • the computer program is executed by the processor 601, the above-mentioned functions defined in the method of the present application are performed.
  • the computer-readable medium of the present application may be a computer-readable signal medium or a computer-readable storage medium, or any combination of the above two.
  • the computer readable storage medium can be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus or device, or a combination of any of the above. More specific examples of computer readable storage media may include, but are not limited to, electrical connections having one or more wires, portable computer disks, hard disks, random access memory (RAM), read only memory (ROM), erasable Programmable read only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage devices, magnetic storage devices, or any suitable combination of the above.
  • a computer-readable storage medium can be any tangible medium that contains or stores a program that can be used by or in conjunction with an instruction execution system, apparatus, or device.
  • a computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, carrying computer-readable program code therein. Such propagated data signals may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • a computer-readable signal medium can also be any computer-readable medium other than a computer-readable storage medium that can transmit, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device .
  • Program code embodied on a computer readable medium may be transmitted using any suitable medium including, but not limited to, wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
  • Computer program code for performing the operations of the present application may be written in one or more programming languages, including object-oriented programming languages—such as Java, Smalltalk, C++, and also conventional procedures, or a combination thereof programming language - such as "C" or a similar programming language.
  • the program code may execute entirely on the client computer, partly on the client computer, as a stand-alone software package, partly on the client computer and partly on a remote computer, or entirely on the remote computer or server.
  • the remote computer may be connected to the client computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (eg, using an Internet service provider through Internet connection).
  • LAN local area network
  • WAN wide area network
  • each block in the flowchart or block diagrams may represent a module, segment, or portion of code that contains one or more logical functions for implementing the specified functions executable instructions.
  • the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved.
  • each block of the block diagrams and/or flowchart illustrations, and combinations of blocks in the block diagrams and/or flowchart illustrations can be implemented in dedicated hardware-based systems that perform the specified functions or operations , or can be implemented in a combination of dedicated hardware and computer instructions.
  • the units involved in the embodiments of the present application may be implemented in a software manner, and may also be implemented in a hardware manner.
  • the described unit may also be provided in the processor, for example, it may be described as: a processor including an acquisition unit, a determination unit and a display unit.
  • the names of these units do not constitute a limitation of the unit itself in some cases, for example, the display unit can also be described as "according to the intention, determine the target plug-in, and display the target in the preset display area in the display interface.
  • Plugin Unit The units involved in the embodiments of the present application may be implemented in a software manner, and may also be implemented in a hardware manner.
  • the described unit may also be provided in the processor, for example, it may be described as: a processor including an acquisition unit, a determination unit and a display unit.
  • the names of these units do not constitute a limitation of the unit itself in some cases, for example, the display unit can also be described as "according to the intention, determine the target plug-in,
  • the present application also provides a computer-readable medium.
  • the computer-readable medium may be included in the device described in the above embodiments, or may exist alone without being assembled into the device.
  • the above-mentioned computer-readable medium carries one or more programs, and when the above-mentioned one or more programs are executed by the device, the computer equipment can: obtain the information expressed by the target user; determine the intention of the target user according to the information; according to the intention , determine the target plug-in, and display the target plug-in in the preset display area in the display interface.

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Abstract

本申请的实施例公开了一种用于显示插件的方法及装置。方法的一具体实施方式包括：获取目标用户所表达的信息；根据信息，确定目标用户的意图；根据意图，确定目标插件，并在显示界面中的预设显示区域显示目标插件，从而可以使得显示界面的操作人员快速地查找目标插件，及时地向目标用户进行信息反馈，提高了操作人员的信息获取效率和处理效率。

Description

用于显示插件的方法及装置
本专利申请要求于2020年07月17日提交的、申请号为202010694557.5、发明名称为“用于显示插件的方法及装置”的中国专利申请的优先权，该申请的全文以引用的方式并入本申请中。
技术领域
本申请实施例涉及计算机技术领域，具体涉及一种用于显示插件的方法及装置。
背景技术
目前的在线客服系统中，即时通讯界面已经发展出图像、文本、语言、短视频等各种交流形式。在线客服系统的信息交互前端部分，用户端所展现的页面与客服端所展现的页面无明显差异。而在客服端的辅助信息页面，信息的内容和显示形式更加丰富，通常包括各类不同用途的插件，例如展示用户的浏览记录、订单、历史记录、售后、物流等各种信息的插件。这些插件可以帮助客服人员提高服务效率，提升服务质量。但是，当前上述信息均分散在不同用途的插件当中，这些插件可能分布在不同的页面上，需要客服人员通过判断用户意图后自行切换页面，并在对应的页面上选择所需要的插件，当所需要的插件路径较深，或者页面插件较多时，客服人员很难快速地找到所需要的插件和信息。
发明内容
本申请实施例提出了一种用于显示插件的方法及装置。
第一方面，本申请实施例提供了一种用于显示插件的方法，包括：获取目标用户所表达的信息；根据信息，确定目标用户的意图；根据意图，确定目标插件，并在显示界面中的预设显示区域显示目标插件。
在一些实施例中，上述在显示界面中的预设显示区域显示目标插件，包括：响应于确定预设显示区域未显示目标插件，在预设显示区域的插件显示队列的尾部显示目标插件。
在一些实施例中，上述响应于确定预设显示区域未显示目标插件，在预设显示区域的插件显示队列的尾部显示目标插件，包括：响应于确定预设显示区域未显示有目标插件，以及确定预设显示区域的插件显示队列已满，删除插件显示队列首部的插件，在插件显示队列的尾部显示目标插件。
在一些实施例中，上述根据信息，确定目标用户的意图，包括：对信息进行预处理，得到特征信息；将特征信息输入至预先训练的意图识别模型，得到意图，其中，意图识别模型用于表征特征信息与意图的对应关系。
在一些实施例中，上述根据意图，确定目标插件，包括：将预设的对应关系中，意图对应的插件确定为目标插件。
在一些实施例中，信息包括目标用户通过视频、图像、文本、语言和/或行为所表达的信息。
第二方面，本申请实施例提供了一种用于显示插件的装置，包括：获取单元，被配置成获取目标用户所表达的信息；确定单元，被配置成根据信息，确定目标用户的意图；显示单元，被配置成根据意图，确定目标插件，并在显示界面中的预设显示区域显示目标插件。
在一些实施例中，显示单元，进一步被配置成：响应于确定预设显示区域未显示目标插件，在预设显示区域的插件显示队列的尾部显示目标插件。
在一些实施例中，显示单元，进一步被配置成：响应于确定预设显示区域未显示有目标插件，以及确定预设显示区域的插件显示队列已满，删除插件显示队列首部的插件，在插件显示队列的尾部显示目标插件。
在一些实施例中，确定单元，进一步被配置成：对信息进行预处理，得到特征信息；将特征信息输入至预先训练的意图识别模型，得到意图，其中，意图识别模型用于表征特征信息与意图的对应关系。
在一些实施例中，显示单元，进一步被配置成：将预设的对应关系中，意图对应的插件确定为目标插件。
在一些实施例中，信息包括目标用户通过视频、图像、文本、语言和/或行为所表达的信息。
第三方面，本申请实施例提供了一种计算机可读介质，其上存储有计算机程序，其中，程序被处理器执行时实现如第一方面任一实现方式描述的方法。
第四方面，本申请实施例提供了一种电子设备，包括：一个或多个处理器；存储装置，其上存储有一个或多个程序，当一个或多个程序被一个或多个处理器执行，使得一个或多个处理器实现如第一方面任一实现方式描述的方法。
本申请实施例提供的用于显示插件的方法及装置，通过获取目标用户所表达的信息；根据信息，确定目标用户的意图；根据意图，确定目标插件，并在显示界面中的预设显示区域显示目标插件，从而可以使得显示界面的操作人员快速地查找目标插件，及时的向目标用户进行信息反馈，提高了操作人员的信息获取效率和处理效率。
附图说明
通过阅读参照以下附图所作的对非限制性实施例所作的详细描述，本申请的其它特征、目的和优点将会变得更明显：
图1是本申请的一个实施例可以应用于其中的示例性系统架构图；
图2是根据本申请的用于显示插件的方法的一个实施例的流程图；
图3是根据本实施例的用于显示插件的方法的应用场景的示意图；
图4是根据本申请的用于显示插件的方法的又一个实施例的流程图；
图5是根据本申请的用于显示插件的装置的一个实施例的结构图；
图6是适于用来实现本申请实施例的计算机系统的结构示意图。
具体实施方式
下面结合附图和实施例对本申请作进一步的详细说明。可以理解 的是，此处所描述的具体实施例仅仅用于解释相关发明，而非对该发明的限定。另外还需要说明的是，为了便于描述，附图中仅示出了与有关发明相关的部分。
需要说明的是，在不冲突的情况下，本申请中的实施例及实施例中的特征可以相互组合。下面将参考附图并结合实施例来详细说明本申请。
图1示出了可以应用本申请的用于显示插件的方法及装置的示例性架构100。
如图1所示，系统架构100可以包括终端设备101、102、103，网络104和服务器105。网络104用以在终端设备101、102、103和服务器105之间提供通信链路的介质。网络104可以包括各种连接类型，例如有线、无线通信链路或者光纤电缆等等。
终端设备101、102、103可以是支持网络连接从而进行数据交互和数据处理的硬件设备或软件。当终端设备101、102、103为硬件时，其可以是支持网络连接，信息交互、显示、处理等功能的各种电子设备，包括但不限于智能手机、平板电脑、电子书阅读器、膝上型便携计算机和台式计算机等等。当终端设备101、102、103为软件时，可以安装在上述所列举的电子设备中。其可以实现成例如用来提供分布式服务的多个软件或软件模块，也可以实现成单个软件或软件模块。在此不做具体限定。
服务器105可以是提供各种服务的服务器，例如基于终端设备101、102、103发送的目标用户所表达的信息，确定目标插件并显示的后台处理服务器。后台处理服务器可以根据目标用户所表达的信息确定目标用户的意图，进而确定目标插件。可选的，后台处理服务器还可以将目标插件反馈给终端设备，以供终端设备进行在显示界面的预设显示区域显示目标插件。作为示例，服务器105可以是云端服务器。
需要说明的是，服务器可以是硬件，也可以是软件。当服务器为硬件时，可以实现成多个服务器组成的分布式服务器集群，也可以实现成单个服务器。当服务器为软件时，可以实现成多个软件或软件模块(例如用来提供分布式服务的软件或软件模块)，也可以实现成单个 软件或软件模块。在此不做具体限定。
还需要说明的是，本公开的实施例所提供的用于显示插件的方法可以由服务器执行，也可以由终端设备执行，还可以由服务器和终端设备彼此配合执行。相应地，用于显示插件的装置包括的各个部分(例如各个单元、子单元、模块、子模块)可以全部设置于服务器中，也可以全部设置于终端设备中，还可以分别设置于服务器和终端设备中。
应该理解，图1中的终端设备、网络和服务器的数目仅仅是示意性的。根据实现需要，可以具有任意数目的终端设备、网络和服务器。当用于显示插件的方法运行于其上的电子设备不需要与其他电子设备进行数据传输时，该系统架构可以仅包括用于显示插件的方法运行于其上的电子设备(例如服务器或终端设备)。
继续参考图2，示出了用于显示插件的方法的一个实施例的流程200，包括以下步骤：
步骤201，获取目标用户所表达的信息。
本实施例中，用于显示插件的方法的执行主体(例如图1中的终端设备或服务器)可以通过有线连接方式或者无线连接方式从远程，或从本地获取目标用户所表达的信息。
其中，目标用户所表达的信息可以是通过任意表达形式所表达的信息，包括但不限于是通过视频、图像、文本、语言和/或行为所表达的信息。以行为表达形式为例，其可以是针对页面、优惠券等的输入、点击或浏览操作。
以购物平台的在线客服系统为例，目标用户可以是使用购物平台的用户，目标用户所表达的信息可以是通过上述各种表达形式所表达的关于卖品的询问信息、投诉信息、物流信息等信息。当目标用户进入在线客服系统后，上述执行主体会为目标用户分配客服人员，并基于目标客户的终端设备和客服人员的终端设备建立消息交流通道，进行目标人员所表达的信息的采集。
作为示例，针对于用户在在线客服系统的即时通讯界面中通过视频、图像、文本、语言等表达形式所表达的信息，当用户所表达的信 息到达上述执行主体的消息接收网关后，网关侧的信息采集模块可以采集上述以视频、图像、文本、语言等表达形式所表达的信息。
针对于用户在购物平台通过行为表达形式所表达的信息，上述执行主体采集目标用户输入、点击、界面切换等行为动作，并通过实时消息中间件发送至上述执行主体的交互信息采集系统，进行行为的采集。
步骤202，根据信息，确定目标用户的意图。
本实施例中，上述执行主体可以根据步骤201得到信息，确定目标用户的意图。以购物平台的在线客服系统为例，针对于目标用户与客服人员的交流信息，上述执行主体可以确定目标用户咨询订单、优惠活动咨询、物流进度咨询、上新商品咨询、投诉等意图。
作为示例，上述执行主体或与上述执行主体通信连接的终端设备中存储有目标用户所表达的信息和意图的关系对应表，关系对应表中记载有丰富的表达信息，每个表达信息对应于至少一种意图。上述执行主体将目标用户所表达的信息与关系对应表中的表达信息进行相似度计算，将与目标用户所表达的信息的相似度大于预设相似度阈值的表达信息所对应的意图，确定为目标用户的意图。
在本实施例的一些可选的实现方式中，上述执行主体可以通过如下方式执行上述步骤202：
首先，对信息进行预处理，得到特征信息。
作为实例，针对于以文本、语言等表达形式所表达的信息，上述执行主体可以提取其中的关键字；针对于以视频、图像等表达形式所表达的信息，上述执行主体可以针对视频帧、图像进行图像特征提取，得到特征图；针对于以行为表达形式所表达的信息，上述执行主体可以进行浏览时间、点击次数、操作频率等方面的处理，得到特征信息。
然后，将特征信息输入至预先训练的意图识别模型，得到意图。其中，意图识别模型用于表征特征信息与意图的对应关系。
意图识别模型可以通过如下方式训练得到：
第一，获取训练样本集，其中，获取训练样本集中的训练样本包括表达信息和意图标签。表达信息可以是以视频、图像、文本、语言 和/或行为所表达的信息。
第二，对表达信息进行预处理，得到表达信息的特征信息。
第三，以训练样本中的表达信息的特征信息为输入，以该训练样本中的意图标签作为期望输出，对初始意图识别模型进行训练，以得到预先训练的意图识别模型。
需要说明的是，本实施例中，不同的表达形式的信息可以对应于不同的意图识别模型。根据不同的表达形式的信息训练不同的意图识别模型，使得意图识别模型针对性地识别一种表达形式的信息的意图，可以提高意图识别模型的准确性。
步骤203，根据意图，确定目标插件，并在显示界面中的预设显示区域显示目标插件。
本实施例中，上述执行主体根据步骤202得到的意图，确定目标插件，并在显示界面中的预设显示区域显示目标插件。
其中，目标插件表征达到目标用户的意图的插件。以购物平台的在线客服系统为例，当用户的意图为询问所购买的物件的物流信息，则目标插件为物流进度插件；当用户的意图为询问优惠活动，则目标插件为优惠活动信息管理插件。
显示界面可以是上述执行主体所设有的显示设备所显示的显示界面，也可以是与上述执行主体通信连接的终端设备所显示的显示界面。预设显示区域为显示界面中的部分显示区域。以购物平台的在线客服系统为例，客服人员侧的显示界面中，显示有即时通讯窗口，临近即时通讯窗口，设有预设显示区域，预设显示区域显示有根据目标用户在即时通讯窗口的文本信息确定的意图而进一步确定的目标插件。
在本实施例的一些可选的实现方式中，上述执行主体可以将预设的对应关系中，意图对应的插件确定为目标插件。预设的对应关系中包括丰富的意图，以满足预设的对应关系的实用性。当上述执行主体在预设的对应关系中确定出相同的意图，则将确定出的相同的意图所对应的插件确定为目标插件。当上述执行主体在预设的对应关系中未确定出相同的意图，则将预设的对应关系中，与目标用户的意图的相似度大于预设相似度阈值的意图所对应的插件确定为目标插件。
继续参见图3，图3是根据本实施例的用于显示插件的方法的应用场景的一个示意图。在图3的应用场景中，目标用户301使用终端设备302，通过购物平台的在线客服系统，与使用终端设备303的客服人员304进行交流。交流过程中，服务器305获取目标用户301于在线客服系统中所表达的信息“为什么我的快递还没送到？”；然后，根据上述信息，确定目标用户的意图为“物流询问”；根据“物流询问”的意图，确定目标插件为物流进度插件，并在终端设备303显示界面306中的预设显示区域307显示目标插件(即物流进度插件)。
本公开的上述实施例提供的方法，通过获取目标用户所表达的信息；根据信息，确定目标用户的意图；根据意图，确定目标插件，并在显示界面中的预设显示区域显示目标插件，从而可以使得显示界面的操作人员快速地查找目标插件，及时地向目标用户进行信息反馈，提高了操作人员的信息获取效率和处理效率。
在本实施例的一些可选的实现方式中，上述执行主体还可以根据目标用户所表达的信息确定目标用户的情绪，响应于确定目标用户的情绪异常，将话术插件确定为目标插件，并在显示界面中的预设显示区域显示目标插件。其中，其中情绪异常用于表征目标用户的情绪处于焦虑、激动、愤怒等不良情绪中，话术插件中包括与各种异常情绪的目标用户进行交流的、表达得当的文本语言。
继续参考图4，示出了根据本申请的用于显示插件的方法的另一个实施例的示意性流程400，包括以下步骤：
步骤401，获取目标用户所表达的信息。
本实施例中，步骤401与图2对应实施例中的步骤201基本一致，这里不再赘述。
步骤402，根据信息，确定目标用户的意图。
本实施例中，步骤402与图2对应实施例中的步骤202基本一致，这里不再赘述。
步骤403，根据意图，确定目标插件，并响应于确定预设显示区域未显示目标插件，在预设显示区域的插件显示队列的尾部显示目标 插件。
本实施例中，预设显示区域中显示有根据目标用户的多个意图而确定的多个目标插件。上述执行主体可以实时获取目标用户所表达的信息，并根据目标用户所表达的信息的意图实时调整预设显示区域中的目标插件。响应于确定预设显示区域未显示目标插件，在预设显示区域的插件显示队列的尾部显示目标插件；响应于确定预设显示区域显示目标插件，不再进行插件显示队列的调整。
预设显示区域的插件显示队列中，多个目标插件与目标用户所表达的信息的时间顺序相匹配，目标用户所表达的信息在时间上越早，该信息的意图所对应的目标插件在插件显示队列中的顺序越靠前，表现在显示界面中，目标插件在预设显示区域中的显示位置越靠前，进一步提高了客服人员查找插件的便利性。
在本实施例的一些可选的实现方式中，上述执行主体响应于确定预设显示区域未显示有目标插件，以及确定预设显示区域的插件显示队列已满，删除插件显示队列首部的插件，在插件显示队列的尾部显示目标插件。
其中，当预设显示区域中显示的目标插件的数量等于预设显示区域的预设数量阈值，或者，当预设显示区域中的剩余显示区域的尺寸小于目标插件的尺寸时，上述执行主体确定预设显示区域的插件显示队列已满。
在本实施例的一些可选的实现方式中，上述执行主体响应于确定接收到预设人员(例如客服人员)对于目标用户所表达的信息中的目标信息的选取动作，通过预设方式在预设显示区域显示目标信息对应的目标插件。
其中，选取动作可以是基于点击、将光标放置于目标信息上等具有指示性的动作。目标信息对应的目标插件为基于目标信息的意图所确定的插件。预设方式例如可以采用预设的背景色、预设标识等方式。
从本实施例中可以看出，与图2对应的实施例相比，本实施例中的用于显示插件的方法的流程400具体说明了根据获取的目标用户所表达的信息的意图，实时调整预设显示区域显示的多个目标插件。如 此，上述执行主体进一步提高了客服人员查找目标插件的便利性，可以进一步提高客服人员的信息获取效率和处理效率。
继续参考图5，作为对上述各图所示方法的实现，本公开提供了一种用于显示插件的装置的一个实施例，该装置实施例与图2所示的方法实施例相对应，该装置具体可以应用于各种电子设备中。
如图5所示，用于显示插件的装置包括：获取单元501，被配置成获取目标用户所表达的信息；确定单元502，被配置成根据信息，确定目标用户的意图；显示单元503，被配置成根据意图，确定目标插件，并在显示界面中的预设显示区域显示目标插件。
在一些实施例中，显示单元503，进一步被配置成：响应于确定预设显示区域未显示目标插件，在预设显示区域的插件显示队列的尾部显示目标插件。
在一些实施例中，显示单元503，进一步被配置成：响应于确定预设显示区域未显示有目标插件，以及确定预设显示区域的插件显示队列已满，删除插件显示队列首部的插件，在插件显示队列的尾部显示目标插件。
在一些实施例中，确定单元502，进一步被配置成：对信息进行预处理，得到特征信息；将特征信息输入至预先训练的意图识别模型，得到意图，其中，意图识别模型用于表征特征信息与意图的对应关系。
在一些实施例中，显示单元503，进一步被配置成：将预设的对应关系中，意图对应的插件确定为目标插件。
在一些实施例中，信息包括目标用户通过视频、图像、文本、语言和/或行为所表达的信息。
本实施例中，用于显示插件的装置中的获取单元获取目标用户所表达的信息；确定单元根据信息，确定目标用户的意图；显示单元根据意图，确定目标插件，并在显示界面中的预设显示区域显示目标插件，从而可以使得显示界面的操作人员快速地查找目标插件，及时的向目标用户进行信息反馈，提高了操作人员的信息获取效率和处理效率。
下面参考图6，其示出了适于用来实现本申请实施例的设备(例如图1所示的设备101、102、103、105)的计算机系统600的结构示意图。图6示出的设备仅仅是一个示例，不应对本申请实施例的功能和使用范围带来任何限制。
如图6所示，计算机系统600包括处理器(例如CPU，中央处理器)601，其可以根据存储在只读存储器(ROM)602中的程序或者从存储部分608加载到随机访问存储器(RAM)603中的程序而执行各种适当的动作和处理。在RAM603中，还存储有系统600操作所需的各种程序和数据。处理器601、ROM602以及RAM603通过总线604彼此相连。输入/输出(I/O)接口605也连接至总线604。
以下部件连接至I/O接口605：包括键盘、鼠标等的输入部分606；包括诸如阴极射线管(CRT)、液晶显示器(LCD)等以及扬声器等的输出部分607；包括硬盘等的存储部分608；以及包括诸如LAN卡、调制解调器等的网络接口卡的通信部分609。通信部分609经由诸如因特网的网络执行通信处理。驱动器610也根据需要连接至I/O接口605。可拆卸介质611，诸如磁盘、光盘、磁光盘、半导体存储器等等，根据需要安装在驱动器610上，以便于从其上读出的计算机程序根据需要被安装入存储部分608。
特别地，根据本公开的实施例，上文参考流程图描述的过程可以被实现为计算机软件程序。例如，本公开的实施例包括一种计算机程序产品，其包括承载在计算机可读介质上的计算机程序，该计算机程序包含用于执行流程图所示的方法的程序代码。在这样的实施例中，该计算机程序可以通过通信部分609从网络上被下载和安装，和/或从可拆卸介质611被安装。在该计算机程序被处理器601执行时，执行本申请的方法中限定的上述功能。
需要说明的是，本申请的计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质或者是上述两者的任意组合。计算机可读存储介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件，或者任意以上的组合。计算机可读存 储介质的更具体的例子可以包括但不限于：具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本申请中，计算机可读存储介质可以是任何包含或存储程序的有形介质，该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本申请中，计算机可读的信号介质可以包括在基带中或者作为载波一部分传播的数据信号，其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式，包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读的信号介质还可以是计算机可读存储介质以外的任何计算机可读介质，该计算机可读介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输，包括但不限于：无线、电线、光缆、RF等等，或者上述的任意合适的组合。
可以以一种或多种程序设计语言或其组合来编写用于执行本申请的操作的计算机程序代码，程序设计语言包括面向目标的程序设计语言—诸如Java、Smalltalk、C++，还包括常规的过程式程序设计语言—诸如”C”语言或类似的程序设计语言。程序代码可以完全地在客户计算机上执行、部分地在客户计算机上执行、作为一个独立的软件包执行、部分在客户计算机上部分在远程计算机上执行、或者完全在远程计算机或服务器上执行。在涉及远程计算机的情形中，远程计算机可以通过任意种类的网络——包括局域网(LAN)或广域网(WAN)—连接到客户计算机，或者，可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。
附图中的流程图和框图，图示了按照本申请各种实施例的装置、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分，该模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实 现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个接连地表示的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或操作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
描述于本申请实施例中所涉及到的单元可以通过软件的方式实现，也可以通过硬件的方式来实现。所描述的单元也可以设置在处理器中，例如，可以描述为：一种处理器，包括获取单元、确定单元和显示单元。其中，这些单元的名称在某种情况下并不构成对该单元本身的限定，例如，显示单元还可以被描述为“根据意图，确定目标插件，并在显示界面中的预设显示区域显示目标插件的单元”。
作为另一方面，本申请还提供了一种计算机可读介质，该计算机可读介质可以是上述实施例中描述的设备中所包含的；也可以是单独存在，而未装配入该设备中。上述计算机可读介质承载有一个或者多个程序，当上述一个或者多个程序被该装置执行时，使得该计算机设备：获取目标用户所表达的信息；根据信息，确定目标用户的意图；根据意图，确定目标插件，并在显示界面中的预设显示区域显示目标插件。
以上描述仅为本申请的较佳实施例以及对所运用技术原理的说明。本领域技术人员应当理解，本申请中所涉及的发明范围，并不限于上述技术特征的特定组合而成的技术方案，同时也应涵盖在不脱离上述发明构思的情况下，由上述技术特征或其等同特征进行任意组合而形成的其它技术方案。例如上述特征与本申请中公开的(但不限于)具有类似功能的技术特征进行互相替换而形成的技术方案。

Claims (14)

  1. 一种用于显示插件的方法，包括：
    获取目标用户所表达的信息；
    根据所述信息，确定所述目标用户的意图；以及
    根据所述意图，确定目标插件，并在显示界面中的预设显示区域显示所述目标插件。
  2. 根据权利要求1所述的方法，其中，所述在显示界面中的预设显示区域显示所述目标插件，包括：
    响应于确定所述预设显示区域未显示所述目标插件，在所述预设显示区域的插件显示队列的尾部显示所述目标插件。
  3. 根据权利要求2所述的方法，其中，所述响应于确定所述预设显示区域未显示所述目标插件，在所述预设显示区域的插件显示队列的尾部显示所述目标插件，包括：
    响应于确定所述预设显示区域未显示有所述目标插件，以及确定所述预设显示区域的插件显示队列已满，删除所述插件显示队列首部的插件，在所述插件显示队列的尾部显示所述目标插件。
  4. 根据权利要求1-3任一项所述的方法，其中，所述根据所述信息，确定所述目标用户的意图，包括：
    对所述信息进行预处理，得到特征信息；以及
    将所述特征信息输入至预先训练的意图识别模型，得到所述意图，其中，所述意图识别模型用于表征特征信息与意图的对应关系。
  5. 根据权利要求1-4任一项所述的方法，其中，所述根据所述意图，确定目标插件，包括：
    将预设的对应关系中，所述意图对应的插件确定为所述目标插件。
  6. 根据权利要求1-5任一所述的方法，其中，所述信息包括所述目标用户通过视频、图像、文本、语言和/或行为所表达的信息。
  7. 一种用于显示插件的装置，包括：
    获取单元，被配置成获取目标用户所表达的信息；
    确定单元，被配置成根据所述信息，确定所述目标用户的意图；以及
    显示单元，被配置成根据所述意图，确定目标插件，并在显示界面中的预设显示区域显示所述目标插件。
  8. 根据权利要求7所述的装置，其中，所述显示单元，进一步被配置成：
    响应于确定所述预设显示区域未显示所述目标插件，在所述预设显示区域的插件显示队列的尾部显示所述目标插件。
  9. 根据权利要求8所述的装置，其中，所述显示单元，进一步被配置成：
    响应于确定所述预设显示区域未显示有所述目标插件，以及确定所述预设显示区域的插件显示队列已满，删除所述插件显示队列首部的插件，在所述插件显示队列的尾部显示所述目标插件。
  10. 根据权利要求7-10任一项所述的装置，其中，所述确定单元，进一步被配置成：
    对所述信息进行预处理，得到特征信息；将所述特征信息输入至预先训练的意图识别模型，得到所述意图，其中，所述意图识别模型用于表征特征信息与意图的对应关系。
  11. 根据权利要求7-10任一项所述的装置，其中，所述显示单元，进一步被配置成：
    将预设的对应关系中，所述意图对应的插件确定为所述目标插件。
  12. 根据权利要求7-11任一所述的装置，其中，所述信息包括所述目标用户通过视频、图像、文本、语言和/或行为所表达的信息。
  13. 一种计算机可读介质，其上存储有计算机程序，其中，所述程序被处理器执行时实现如权利要求1-6中任一所述的方法。
  14. 一种电子设备，包括：
    一个或多个处理器；
    存储装置，其上存储有一个或多个程序，
    当所述一个或多个程序被所述一个或多个处理器执行，使得所述一个或多个处理器实现如权利要求1-6中任一所述的方法。
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