WO2021250882A1

WO2021250882A1 - Animal patient wait time presentation system

Info

Publication number: WO2021250882A1
Application number: PCT/JP2020/023158
Authority: WO
Inventors: 純岡崎
Original assignee: 株式会社Peco
Priority date: 2020-06-12
Filing date: 2020-06-12
Publication date: 2021-12-16
Also published as: JPWO2021250882A1; JP2022031407A; JP7005086B1

Abstract

[Problem] To make it possible to display examination wait time with good accuracy, considering factors that can affect examination wait time. [Solution] This animal patient wait time presentation system comprises: a first storage unit that stores the expected examination time and examination content for an animal patient; a second storage unit that stores the examination time for each examination content; a calculation unit that calculates the examination wait time, which is the time until the examination of the animal patient is started, on the basis of the examination content for a previous animal patient, which is an animal patient waiting for an examination that was seen prior to the expected examination time of the animal patient, said examination content being acquired from the first storage unit, and an examination time corresponding to the examination content for the previous animal patient, said examination content being acquired from the second storage unit; and a presentation unit that visually presents the examination wait time calculated by the time calculation unit.

Description

Waiting time provision system for animal patients

This disclosure relates to a waiting time provision system for animal patients.

Conventionally, in medical institutions such as hospitals, various order management systems have been adopted in order to manage the waiting list of patients waiting for medical examination.

For example, Patent Document 1 proposes an order notification system that notifies patients who are waiting for their turn outside the hospital that their turn is approaching.

Japanese Unexamined Patent Publication No. 2003-143648

In general, the number of patients waiting for appointment and the content of medical examination can be assumed as factors that affect the waiting time of patients. Nevertheless, in Patent Document 1, since the turn waiting time is estimated without considering these factors, the estimation accuracy may be lowered.

In particular, in the case of animal patients, since various monthly individuals of various animal species wait in the same space, troubles between animal patients during waiting time and stress on the animal patient itself of waiting itself. There is a high need to make recommendations as much as possible.

Therefore, the present disclosure has been made in view of such a situation, and one of the purposes is to be able to accurately present the waiting time for medical examination in consideration of factors that may affect the waiting time for medical examination. ..

The main invention of the present invention for solving the above-mentioned problems is a first storage unit for storing a scheduled medical examination time and a medical examination content of an animal patient, a second storage unit for storing the medical examination time for each medical examination content, and a second storage unit. The contents of the medical examination of the preceding animal patient, who is an animal patient waiting for medical examination, which is to be examined prior to the scheduled medical examination time of the animal patient acquired from the first storage unit, and the above-mentioned medical examination contents acquired from the second storage unit. Based on the consultation time corresponding to the consultation content of the preceding animal patient, the calculation unit that calculates the consultation waiting time, which is the time until the medical treatment of the animal patient is started, and the consultation waiting time calculated by the time calculation unit. It is characterized by including a presentation unit that visually presents.

According to this disclosure, it is possible to accurately present the waiting time for medical examination in consideration of factors that may affect the waiting time for medical examination.

It is a figure which shows the configuration example of the waiting time providing system 1 for an animal patient which concerns on 1st Embodiment of this disclosure. It is a figure which shows the hardware configuration example of the computer which realizes the server 10 which concerns on 1st Embodiment of this disclosure. It is a figure which shows the software configuration example of the server 10 which concerns on 1st Embodiment of this disclosure. It is a figure which shows an example of the electronic medical record DB 131 which concerns on 1st Embodiment of this disclosure. It is a figure which shows an example of the animal patient DB 132 which concerns on 1st Embodiment of this disclosure. It is a figure which shows an example of the examination type DB 133 which concerns on 1st Embodiment of this disclosure. It is a figure which shows an example of the number | medical examination waiting patient number DB 134 which concerns on 1st Embodiment of this disclosure. This is an example of a flowchart relating to a method of presenting information waiting for a medical examination according to the first embodiment of the present disclosure. It is an example of the flowchart which shows the calculation process of the consultation waiting time performed by the server 10 shown in FIG. It is a figure which shows the configuration example of the waiting time providing system 2 for an animal patient which concerns on the 2nd Embodiment of this disclosure. It is a figure which shows the software configuration example of the server 10 which concerns on the 2nd Embodiment of this disclosure.

The contents of the embodiments of the present disclosure will be listed and described. The present disclosure comprises the following configurations.
[Item 1]
A first storage unit that stores the scheduled examination time and examination contents of animal patients,
A second storage unit that stores the examination time for each examination content,
The contents of the examination of the preceding animal patient, which is an animal patient waiting for examination, which is examined prior to the scheduled examination time of the animal patient acquired from the first storage unit, and the above-mentioned acquired from the second storage unit. A calculation unit that calculates the consultation waiting time, which is the time until the medical treatment of the animal patient is started, based on the consultation time corresponding to the consultation content of the preceding animal patient.
A presentation unit that visually presents the consultation waiting time calculated by the time calculation unit is provided.
Waiting time provision system for animal patients.
[Item 2]
The waiting time providing system for animal patients according to item 2.
The first storage unit stores the scheduled examination time and the examination contents of the animal patient separately from the animal patient waiting for the examination and the animal patient who has been examined.
Waiting time provision system for animal patients.
[Item 3]
The waiting time providing system for animal patients according to item 2.
The first storage unit is the dispensing waiting time, which is the time from the end time of the examination to the dispensing of the drug, and the time from the end time of the dispensing to the end of the accounting process for the animal patient who has been examined. Remember the waiting time and
The presentation unit visually presents the dispensing waiting time or the accounting waiting time.
Waiting time provision system for animal patients.
[Item 4]
The waiting time providing system for animal patients according to any one of items 1 to 3.
The presentation unit visually and comparablely presents the consultation waiting time calculated by the calculation unit for each veterinary hospital.
Waiting time provision system for animal patients.
[Item 5]
The waiting time providing system for animal patients according to any one of items 1 to 4.
An evaluation unit that evaluates multiple veterinary hospitals or veterinarians to be evaluated based on evaluation items that include at least the waiting time for consultation calculated by the calculation unit.
The presenting unit visually presents the evaluation result by the evaluation unit.
Waiting time provision system for animal patients.
[Item 6]
The waiting time providing system for animal patients according to any one of items 1 to 5.
A third storage unit for storing the number of patients waiting for medical examination, which indicates the number of preceding animal patients, is provided.
The calculation unit calculates the consultation waiting time based on the examination content of the preceding animal patient, the examination time corresponding to the examination content of the preceding animal patient, and the number of patients waiting for the examination.
Waiting time provision system for animal patients.
[Item 7]
The waiting time providing system for animal patients according to any one of items 1 to 6.
The medical examination content includes information on treatment or medication for the animal patient as information on the purpose of the visit of the animal patient.
Waiting time provision system for animal patients.
[Item 8]
The waiting time providing system for animal patients according to any one of items 1 to 7.
The medical examination content includes information on the animal species to which the animal patient is applicable.
Waiting time provision system for animal patients.
[Item 9]
An animal patient provided with an animal patient terminal related to an animal patient, an animal hospital terminal related to a veterinary hospital, and an intermediary server that mediates between the animal patient terminal and the veterinary hospital terminal, which are connected via a network. It is a waiting time provision system,
The veterinary hospital terminal
It is provided with a patient information database that stores patient information regarding the purpose of visiting the animal patient in association with the standard waiting time, which is the standard waiting time for consultation at the veterinary hospital.
The intermediary server is
A reservation information receiving unit that receives reservation information including at least the purpose of the visit and the desired consultation time from the animal patient terminal.
Regarding the purpose of the visit received by the reservation information receiving unit, the standard waiting time corresponding to the purpose of the visit is read from the patient information database, and the time when the standard waiting time elapses from the desired consultation time is calculated as the scheduled consultation time. Time calculation unit and
A transmission unit that transmits the scheduled examination time calculated by the time calculation unit to the animal patient terminal is provided.
Waiting time provision system for animal patients.
[Item 10]
The waiting time providing system for animal patients according to item 9.
The intermediary server is
Based on the purpose of the visit received by the reservation information receiving unit, a determination unit for determining whether or not the animal patient can be examined within the standard waiting time, and a determination unit.
When the determination unit determines that the animal patient cannot be examined within the standard waiting time, the determination unit includes a correction unit for correcting the standard waiting time for a long time.
Waiting time provision system for animal patients.

Preferred embodiments of the present disclosure will be described in detail below with reference to the accompanying drawings. In the present specification and the drawings, components having substantially the same functional configuration are designated by the same reference numerals, and duplicate description will be omitted.

(Embodiment 1)
FIG. 1 is a diagram showing a configuration example of a waiting time providing system 1 for an animal patient according to the first embodiment of the present disclosure. The waiting time provision system 1 for animal patients is a system that presents to the owner the waiting time for consultation until the consultation of the animal patient in response to the request from the owner of the animal patient who goes to the veterinary hospital.

As shown in the figure, the animal patient waiting time providing system 1 of the present embodiment includes a veterinary hospital management server 10 (hereinafter referred to as a server 10). The server 10 is communicably connected to the user terminal 20 and the owner terminal 30 via the network NW. It should be noted that this configuration is an example, and a certain configuration may have another configuration or may include another configuration. The server 10 may be shared by a plurality of animal hospitals (for example, animal hospital A, animal hospital B, animal hospital C), or may be provided for each animal hospital. In the following, it will be described as being shared by a plurality of veterinary hospitals A to C.

In this embodiment, the network NW assumes the Internet. The network NW is constructed by, for example, a public telephone line network, a mobile phone line network, a wireless communication network, Ethernet (registered trademark), and the like.

The server 10 is a computer that manages the condition of the animal patient. The server 10 may be managed directly by, for example, a veterinary hospital, or may be managed by an organization that manages the veterinary hospital or a servicer that provides a waiting time provision system 1 for veterinary patients at at least one veterinary hospital. May be good. The server 10 may be a general-purpose computer such as a workstation or a personal computer, or may be logically realized by cloud computing.

The user terminal 20 is a computer operated by a medical worker R1 working in a veterinary hospital. The user terminal 20 is owned by the medical worker R1 or lent by a veterinary medical institution. The user terminal 20 may be, for example, a mobile phone, a smartphone, a tablet computer, a personal computer, or the like.

The owner terminal 30 is a computer operated by the owner R2 of an animal patient who goes to a veterinary hospital. The owner terminal 30 may be, for example, a mobile phone, a smartphone, a tablet computer, a personal computer, or the like.

<Hardware configuration example>
FIG. 2 is a diagram showing a hardware configuration example of a computer that realizes the server 10 according to the present embodiment. The computer includes at least a control unit 11, a memory 12, a storage 13, a communication unit 14, an input / output unit 15, and the like. These are electrically connected to each other through the bus 16.

The control unit 11 is an arithmetic unit that controls the operation of the entire server 10, controls the transmission and reception of data between each element, and performs information processing necessary for application execution and authentication processing. For example, the control unit 11 is a processor such as a CPU, and executes each information processing by executing a program or the like stored in the storage 13 and expanded in the memory 12.

The memory 12 includes a main storage configured by a volatile storage device such as a DRAM and an auxiliary storage configured by a non-volatile storage device such as a flash memory or an HDD. The memory 12 is used as a work area or the like of the control unit 11, and also stores a BIOS executed when the server 10 is started, various setting information, and the like.

The storage 13 stores various programs such as application programs. A database storing data used for each process may be built in the storage 13.

The communication unit 14 connects the server 10 to the network. The communication unit 14 directly or network access points with external devices by means of, for example, wired LAN, wireless LAN, Wi-Fi (registered trademark), infrared communication, Bluetooth (registered trademark), short-range or non-contact communication, etc. Communicate via.

The input / output unit 15 is, for example, an information input device such as a keyboard, a mouse, and a touch panel, and an output device such as a display.

The bus 16 is commonly connected to each of the above elements and transmits, for example, an address signal, a data signal, and various control signals.

Since the hardware configuration of terminals such as computers and smartphones that realize the user terminal 20 and the owner terminal 30 according to the present embodiment is the same as the hardware configuration example of the server 10 shown in FIG. 2, the description thereof will be omitted.

<Server 10>
FIG. 3 is a diagram showing a software configuration example of the server 10 according to the present embodiment. The server 10 includes an electronic medical record DB 131, an animal patient DB 132, a medical examination type DB 133, a medical examination waiting patient number DB 134, a calculation unit 111, a presentation unit 112, and an evaluation unit 113. The calculation unit 111, the presentation unit 112, and the evaluation unit 113 can be realized by the control unit 11 reading the program stored in the storage 13 into the memory 12 and executing the program.

The electronic medical record DB 131, the animal patient DB 132, and the examination type DB 133 can be realized as a part of the storage area provided by the memory 12 and the storage 13. The electronic medical record DB 131, the animal patient DB 132, and the examination type DB 133 may be realized as a part of an external storage area provided by one or a plurality of servers other than the server 10.

The electronic medical record DB 131 is a database for managing electronic medical record information of animal patients. FIG. 4 is a diagram showing an example of the electronic medical record DB 131 according to the present embodiment. As shown in FIG. 4, the electronic medical record information is managed in association with, for example, an animal patient ID which is an identifier uniquely identifying an animal patient. In addition, electronic medical record information for each animal patient is managed for each consultation day.

As shown in FIG. 4, the items included in the electronic medical record information include animal information, interview information, physical findings, medical history, examination information, diagnostic information, treatment / medication information, prescription information, memos, image information, and the like.

The animal information includes the animal species information to which the animal patient is applicable. Examples of animal species information include dogs, foxes, tanukis, phenecks, cats, hamsters, guinea pigs, pigeons, shimaris, taiwan squirrels, prairie dogs, momonga, rabbits, monkeys, miniature pigs, ferrets, skunks, donkeys, horses (miniature horses, farabella). ), Kyukantori, Juushimatsu, Budgerigar, Cockatiel, Wakakehonseiinko, Buncho, Dove, Mizugame, Rikugame, Gecko, Sauria, Snake, Crocodile, Frog, Sanshouo, Goldfish, Nishikigoi, Tropical fish, Shrimp, Beetle, Examples include aquatic insects, cockatiels, spiders, scorpions, scorpions, parakeets, miniature horses, mucades, and spiders, but this is not the case. Furthermore, even in dogs, there may be subordinate concepts such as dog breeds (dog breeds). Animal information can be included in all of the medical record information, the inpatient medical record information and the surgical record information.

Interview information is subjective information (chief complaint) obtained from the owner. For example, "I don't eat much rice", "I have scratches on my legs", "I'm getting fat", "I'm not feeling well", "I have a runny nose", etc. It is an observed symptom. The interview information may be obtained from the owner using a questionnaire or a questionnaire terminal when visiting a veterinary hospital, or it may be obtained by having the owner enter it in advance using a mobile terminal owned by the owner. May be good. Interviews are also conducted at the time of admission and surgery, and the interview information may be included in the hospitalization chart information and the surgery chart information.

Physical findings are physical information that can be examined by veterinarians at veterinary hospitals and can be expressed as objective numerical values. For example, "weight", "body temperature", "heart rate", "respiratory rate" and the like.

Medical history is subjective information heard by veterinarians and others. The medical history is often the same as the above-mentioned interview information, but it also includes items that are difficult for the owner to actually confirm, such as "red throat". In addition, even if the information that "hematuria is occurring" is obtained from the interview information, the current medical history that "bleeding from the anus" may be heard when examined by a veterinarian or the like.

The test information includes at least the contents of the tests that the animal patient has received in the past. The test information can include tests that have been performed in the past visits, hospitalizations, or operations, tests that have been performed in the examinations, and the like. At that time, the reaction to the test (information on the acceptability / permissibility of the test itself, such as whether or not it was disliked) may be associated and stored.

The diagnostic information includes at least the history of diagnoses received by the animal patient in the past. The diagnostic information can include information such as specific disease names and injuries that have occurred in the past. Diagnostic information may include information about diagnoses suspected in previous visits, hospitalizations or surgery.

The treatment / medication information includes information regarding the treatment or medication that the animal patient has received in the past. The treatment / dosing information may be associated with and stored in response to the treatment or medication (information regarding the acceptability / tolerance of the treatment or the medication itself, such as whether or not the patient disliked it or whether it affected the physical condition). The treatment includes, for example, anal gland treatment, nail cutting treatment, sole treatment, ear treatment, hair removal, ophthalmic treatment, dental treatment, Elizabeth color / abdominal band, acupuncture and moxibustion treatment, indwelling, stool removal, thread removal, disinfection, oxygen. Treatment, emetic treatment, emergency resuscitation, drainage, forced feeding, washing, exclusion, massage, microchip, trimming, catheter, rehabilitation, surgery, anesthesia, hospitalization, injection, blood transfusion, drip, examination, radiation treatment, various docks, Nursing care, hygiene treatment, shampoo, training, supplements, snacks, contraception, neutering, flea mite extermination, mad dog disease medicine, vaccine, food, internal medicine, ear drops, nasal drops, eye drops, external medicine (ointment / cream), external use Examples include medicines (disinfectants / sprays), local medicines, and prevention of filaria, but this is not the case.

Prescription information includes drugs, etc. prescribed by the animal patient in the past. In the prescription information, the user's mobile terminal contains information on the acceptability / tolerance of the treatment or the medication itself, such as whether or not the drug prescribed at home could be taken, whether or not it was disliked, and whether or not it affected the physical condition. It may be acquired and added via.

The memo is text data input by the doctor in charge of medical examination, hospitalization or surgery, the nurse in charge, the office work in charge, etc. The image information is an image of an animal patient. The image information may be a still image or a moving image.

The animal patient DB 132 is a database for managing animal patient information regarding animal patients. FIG. 5 is a diagram showing an example of the animal patient DB 132 according to the present embodiment. The animal patient DB 132 is an example of the first storage unit described in the claims. The animal patient DB 132 can be updated with the animal patient information extracted from the electronic medical record DB 131 at predetermined time intervals. As shown in FIG. 5, the animal patient DB 132 has columns "animal patient ID", "reception number", "reservation time (scheduled consultation time)", "clinical department", "veterinarian in charge", "consultation content", It has a table structure consisting of "state", "dispensing waiting time (for example, in minutes)", and "accounting waiting time (for example, in minutes)". The animal patient DB 132 contains a record for each animal patient who wishes to be examined.

In the column "reception number", the reception number assigned at the time of reception on the day of the examination is stored. In the column "reserved time (scheduled medical examination time)", the scheduled medical examination time at which the owner of the animal patient schedules (reserves) the medical examination of the animal patient is stored. In the column "clinical department", the clinical department in which the animal patient is examined is stored. The column "Veterinarian in charge" stores information (name in this example) of the veterinarian in which the animal patient is examined. In the column "Medical examination contents", the medical examination contents indicating the medical examination type are stored. The column "state" stores the state of the animal patient such as waiting for medical examination, during medical examination, examined, waiting for dispensing, in dispensing, dispensed, waiting for accounting, accounting, and accounting. In the column "dispensing waiting time", the dispensing waiting time, which is the time from the end time of the examination to the dispensing of the drug, is stored for the animal patient who has been examined. In the column "accounting waiting time", the accounting waiting time, which is the time from the dispensing end time to the end of the accounting process, is stored for the dispensed animal patient.

The consultation type DB 133 is a database that manages the consultation time for each consultation content. FIG. 6 is a diagram showing an example of the medical examination type DB 133 according to the present embodiment. The medical examination type DB 133 is an example of the second storage unit described in the claims. The examination type DB 133 can be updated by the animal patient information extracted from the electronic medical record DB 131 at predetermined time intervals. As shown in FIG. 6, the examination type DB 133 has a table structure including columns “animal type”, “examination content”, and “examination time”. The column "animal type" contains information on the animal species to which the animal patient is applicable. The column "Medical examination content" stores prescription information regarding treatment or medication for animal patients, and information regarding the purpose of visit such as interview, examination, and surgery. In the column "examination time", the scheduled examination time (for example, in minutes) corresponding to the examination content is stored.

The number of patients waiting for medical examination DB 134 is a database for managing the number of patients waiting for medical examination, which indicates the number of preceding animal patients described later. FIG. 7 is a diagram showing an example of the number of patients waiting for medical examination DB 134 according to the present embodiment. The number of patients waiting for medical examination DB 134 is an example of the third storage unit described in the claims. The number of patients waiting for medical examination DB 134 may be updated by the animal patient information extracted from the electronic medical record DB 131 at predetermined time intervals. As shown in FIG. 7, the number of patients waiting for medical examination DB 134 has a table structure composed of columns “animal patient ID” and “number of patients waiting for medical examination”.

The calculation unit 111 includes the examination contents of the preceding animal patient, which is an animal patient waiting to be examined before the scheduled examination time of the animal patient acquired from the animal patient DB 132, and the preceding animal acquired from the examination type DB 133. It has a function of calculating the consultation waiting time, which is the time until the medical examination of an animal patient is started, based on the consultation time corresponding to the patient's consultation content.

The presentation unit 112 has a function of visually presenting the consultation waiting time calculated by the calculation unit 111. "Visible presentation" means that the user can visually recognize the state through a screen or the like. The presentation unit 112 has a function of visually presenting the dispensing waiting time or the accounting waiting time stored in the animal patient DB 132.

The presentation unit 112 has a function of visually and comparablely presenting the consultation waiting time calculated by the calculation unit 111 for each of the veterinary hospitals A to C, for example. "Comparatively and visually presented" means to display at least two consultation waiting times through a screen or the like, for example, displaying the first consultation waiting time and the second consultation waiting time side by side. That is the case. As a method of arranging, the first consultation waiting time is arranged on the left side, the second consultation waiting time is arranged on the right side, the first consultation waiting time is arranged on the upper side, and the second consultation waiting time is arranged on the lower side.

The evaluation unit 113 has a function of evaluating, for example, the veterinarians enrolled in the veterinary hospitals A to C or the veterinary hospitals A to C to be evaluated by the evaluation items including at least the consultation waiting time calculated by the calculation unit 111. .. The presentation unit 112 has a function of visually presenting the evaluation result by the evaluation unit 113.

<Processing flow>
With reference to FIG. 8, the flow of processing executed by the waiting time providing system 1 for animal patients of the present embodiment will be described. FIG. 8 is an example of a flowchart relating to a method of presenting information waiting for medical examination according to the first embodiment of the present disclosure. In this example, regarding the presentation processing of the medical examination waiting information performed by the animal patient waiting time providing system 1, the case where the medical examination waiting time is displayed on the screen of the owner terminal 30 will be described.

As shown in FIG. 8, when the owner R2 operates the owner terminal 30 and specifies the URL including the patient ID of the animal patient and the hospital ID of the hospital (here, veterinary hospital A) to be examined, and launches the web browser. (Step S100), the user terminal 20 designated by the URL transmits the patient ID to the server 10 of the animal hospital A corresponding to the hospital ID included in the URL, and requests the owner R2 to present the waiting time for consultation (step S100). Step S101).

On the other hand, the server 10 that has received the patient ID performs the consultation waiting time calculation process shown in FIG. 9, calculates the consultation waiting time of the animal patient (step S102), and uses the information indicating the calculated consultation waiting time as the user. It is transmitted to the terminal 20 (step S103). At this time, the server 10 may transmit information such as the name of the owner R2 and the clinical department reserved by the owner R2 to the user terminal 20 in addition to the information indicating the waiting time for the medical examination.

The user terminal 20 generates a web screen including information indicating the waiting time for medical examination based on the information received from the server 10 (step S104). Then, the user terminal 20 transmits the generated web screen to the owner terminal 30 (step S105), and causes the screen of the owner terminal 30 to present information indicating the waiting time for medical examination.

FIG. 9 is an example of a flowchart showing a medical examination waiting time calculation process performed by the server 10 shown in FIG. The calculation process of the waiting time for medical examination (step S102 in FIG. 8) performed on the server 10 will be described in detail with reference to FIG.

When the server 10 receives the patient ID of the animal patient after starting the process shown in FIG. 9 (step S200), the server 10 searches the animal patient DB 132 and determines whether or not the reception number of the animal patient is stored in the animal patient DB 132. Is determined (step S201). More specifically, the animal patient DB 132 is searched, a record in which the value of the column "patient ID" is the patient ID of the animal patient is extracted from the animal patient DB 132, and the value of the column "reception number" of the record is extracted. To specify the reception number of the animal patient. After that, the animal patient DB 132 is searched by the reception number of the animal patient.

When the reception number of the animal patient is stored in the animal patient DB 132 (YES in step S201), the server 10 identifies the column "state" of the animal patient DB 132 in which the reception number of the animal patient is stored, and its value. The number of patients waiting for medical examination, which indicates the number of preceding animal patients, is determined based on (step S202).

Specifically, when the reception number of the animal patient is stored in the columns "examined" and "under examination", the server 10 determines the number of patients waiting for examination to be "0" in step S202. If the reception number of the animal patient is stored in the column "Medical examination waiting N (≧ 1)", the number of patients waiting for medical examination is determined to be "N". The server 10 uses the number of patients waiting for medical examination determined in step S202 to update the column “number of patients waiting for medical examination” in the number of patients waiting for medical examination DB 134.

After that, the server 10 transmits the number of patients waiting for medical examination determined in step S202 to the user terminal 20 (step S203).

When the value of the column "state" of the animal patient DB 132 in which the reception number of the animal patient is stored is "diagnosis waiting N (≧ 1)" (YES in step S204), the server 10 searches for the animal patient DB 132. Acquire the medical examination contents of the animal patient who is examined before the animal patient (step S205).

Specifically, a record of the patient ID "X5" whose column "state" value is "examination waiting 3" and the owner's name "Gifu Ichiro" is extracted from the animal patient DB 132, and the column "reservation time /" of the record is extracted. 11:00 "is acquired. Further, from the animal patient DB 132, a record of the patient ID "X4" which is a time before the column "reservation time / 11:00" and whose value of the column "state" is "consultation waiting 2" is extracted. , Acquire each value of the column "scheduled time / 10:30", "examination content / examination", and "animal type / cat" of the record.

Next, the server 10 searches the examination type DB 133, extracts a record corresponding to "animal type / cat" and "examination content / examination", and sets the value (25 minutes) of the column "examination time" of the record. Acquire (step S206).

Further, the server 10 uses the patient ID " The examination end time of the animal patient specified in "X4" is calculated as "10:55" (step S207).

After that, the server 10 uses the patient ID "X5" based on the value (11:00) of the column "scheduled time" acquired in step S205 and the examination end time "10:55" calculated in step S207. The waiting time of the owner "Ichiro Gifu", which is the time until the examination of the specified animal patient is started, is calculated (step S208).

More specifically, the time difference between the examination end time "10:55" of the animal patient specified by the patient ID "X4" and the current time can be calculated as the waiting time of the owner "Gifu Ichiro".

In this regard, according to the waiting time provision system 1 for animal patients according to the present embodiment, the factors that may affect the waiting time for medical examination are "number of patients waiting for medical examination", "scheduled time", "contents of medical examination", and "animal". Since the consultation waiting time is calculated in consideration of the attribute value such as "type", the consultation waiting time can be presented accurately.

(Embodiment 2)
Hereinafter, the waiting time providing system 1 for an animal patient according to the second embodiment of the present disclosure will be described in detail with reference to the attached drawings.

As shown in FIG. 10, the waiting time providing system 2 for an animal patient of the present embodiment includes a server 10. The server 10 is an example of the intermediary server described in the claims. The server 10 is communicably connected to the user terminal 20 and the owner terminal 30 via the network NW. The user terminal 20 is an example of the veterinary hospital terminal described in the claims. The owner terminal 30 is an example of the animal patient terminal described in the claims.

<User terminal 20>
As shown in FIG. 10, the user terminal 20 includes an electronic medical record DB 231. The electronic medical record DB 231 is an example of the patient information database described in the claims. The electronic medical record DB 231 stores patient information regarding the purpose of visiting an animal patient in association with a standard waiting time, which is a standard waiting time for consultation in a veterinary hospital.

<Server 10>
FIG. 11 is a diagram showing a software configuration example of the server 10 according to the present embodiment. The server 10 includes a reservation information receiving unit 114, a time calculation unit 115, a transmitting unit 116, a determination unit 117, and a correction unit 118.

The reservation information receiving unit 114 has a function of receiving reservation information including at least the purpose of visit and the desired consultation time from the user terminal 20.

The time calculation unit 115 reads the standard waiting time corresponding to the purpose of the visit received by the reservation information receiving unit 114 from the electronic medical record DB 231 and sets the time when the standard waiting time has elapsed from the desired examination time as the scheduled examination time. It has a function to calculate as.

The transmission unit 116 has a function of transmitting the scheduled examination time calculated by the time calculation unit 115 to the user terminal 20.

The determination unit 117 has a function of determining whether or not the animal patient can be examined within the standard waiting time based on the purpose of the visit received by the reservation information receiving unit 114.

The correction unit 118 has a function of correcting the standard waiting time for a long time when the judgment unit 117 determines that the animal patient cannot be examined within the standard waiting time.

According to the waiting time provision system 2 for animal patients according to the present embodiment, the scheduled consultation time is calculated reflecting the purpose of the visit of the animal patient as a factor that may affect the waiting time for consultation. It can be presented with high accuracy.

Further, according to the embodiment described above, not only the stress of the waiting time itself given to an animal patient who cannot understand waiting for a medical examination or the like, but also the same space due to the compatibility and characteristics between individuals or animal species. It is possible to reduce the stress of waiting at.

Although the preferred embodiments of the present disclosure have been described in detail with reference to the accompanying drawings, the technical scope of the present disclosure is not limited to such examples. It is clear that anyone with ordinary knowledge in the art of the present disclosure may come up with various modifications or amendments within the scope of the technical ideas set forth in the claims. Is, of course, understood to belong to the technical scope of the present disclosure.

The device described in the present specification may be realized as a single device, or may be realized by a plurality of devices (for example, a cloud server) partially or wholly connected by a network. For example, the control unit 11 and the storage 13 of the server 10 may be realized by different servers connected to each other by a network.

The series of processes by the apparatus described in the present specification may be realized by using any of software, hardware, and a combination of software and hardware. It is possible to create a computer program for realizing each function of the server 10 according to the present embodiment and implement it on a PC or the like. It is also possible to provide a computer-readable recording medium in which such a computer program is stored. The recording medium is, for example, a magnetic disk, an optical disk, a magneto-optical disk, a flash memory, or the like. Further, the above computer program may be distributed, for example, via a network without using a recording medium.

Further, the processes described in the present specification using the flowchart diagram do not necessarily have to be executed in the order shown in the drawings. Some processing steps may be performed in parallel. Further, additional processing steps may be adopted, and some processing steps may be omitted.

Further, the effects described in the present specification are merely explanatory or exemplary and are not limited. That is, the technique according to the present disclosure may exert other effects apparent to those skilled in the art from the description of the present specification, in addition to or in place of the above effects.

1 Waiting time provision system for animal patients 2 Waiting time provision system for animal patients 10 Animal hospital management server 20 User terminal 30 Owner terminal

Claims

A first storage unit that stores the scheduled examination time and examination contents of animal patients,
A second storage unit that stores the examination time for each examination content,
The contents of the examination of the preceding animal patient, which is an animal patient waiting for examination, which is examined prior to the scheduled examination time of the animal patient acquired from the first storage unit, and the above-mentioned acquired from the second storage unit. A calculation unit that calculates the consultation waiting time, which is the time until the medical treatment of the animal patient is started, based on the consultation time corresponding to the consultation content of the preceding animal patient.
A presentation unit that visually presents the consultation waiting time calculated by the time calculation unit is provided.
Waiting time provision system for animal patients.
The waiting time providing system for animal patients according to claim 1.
The first storage unit stores the scheduled examination time and the examination contents of the animal patient separately from the animal patient waiting for the examination and the animal patient who has been examined.
Waiting time provision system for animal patients.
The waiting time providing system for animal patients according to claim 2.
The first storage unit is the dispensing waiting time, which is the time from the end time of the examination to the dispensing of the drug, and the time from the end time of the dispensing to the end of the accounting process for the animal patient who has been examined. Remember the waiting time and
The presentation unit visually presents the dispensing waiting time or the accounting waiting time.
Waiting time provision system for animal patients.
The waiting time providing system for an animal patient according to any one of claims 1 to 3.
The presentation unit visually and comparablely presents the consultation waiting time calculated by the calculation unit for each veterinary hospital.
Waiting time provision system for animal patients.
The waiting time providing system for an animal patient according to any one of claims 1 to 4.
An evaluation unit that evaluates multiple veterinary hospitals or veterinarians to be evaluated based on evaluation items that include at least the waiting time for consultation calculated by the calculation unit.
The presenting unit visually presents the evaluation result by the evaluation unit.
Waiting time provision system for animal patients.
The waiting time providing system for an animal patient according to any one of claims 1 to 5.
A third storage unit for storing the number of patients waiting for medical examination, which indicates the number of preceding animal patients, is provided.
The calculation unit calculates the consultation waiting time based on the examination content of the preceding animal patient, the examination time corresponding to the examination content of the preceding animal patient, and the number of patients waiting for the examination.
Waiting time provision system for animal patients.
The waiting time providing system for an animal patient according to any one of claims 1 to 6.
The medical examination content includes information on treatment or medication for the animal patient as information on the purpose of the visit of the animal patient.
Waiting time provision system for animal patients.
The waiting time providing system for an animal patient according to any one of claims 1 to 7.
The medical examination content includes information on the animal species to which the animal patient is applicable.
Waiting time provision system for animal patients.
An animal patient provided with an animal patient terminal related to an animal patient, an animal hospital terminal related to a veterinary hospital, and an intermediary server that mediates between the animal patient terminal and the veterinary hospital terminal, which are connected via a network. It is a waiting time provision system,
The veterinary hospital terminal
It is provided with a patient information database that stores patient information regarding the purpose of visiting the animal patient in association with the standard waiting time, which is the standard waiting time for consultation at the veterinary hospital.
The intermediary server is
A reservation information receiving unit that receives reservation information including at least the purpose of the visit and the desired consultation time from the animal patient terminal.
Regarding the purpose of the visit received by the reservation information receiving unit, the standard waiting time corresponding to the purpose of the visit is read from the patient information database, and the time when the standard waiting time elapses from the desired consultation time is calculated as the scheduled consultation time. Time calculation unit and
A transmission unit that transmits the scheduled examination time calculated by the time calculation unit to the animal patient terminal is provided.
Waiting time provision system for animal patients.
The waiting time providing system for an animal patient according to claim 9.
The intermediary server is
Based on the purpose of the visit received by the reservation information receiving unit, a determination unit for determining whether or not the animal patient can be examined within the standard waiting time, and a determination unit.
When the determination unit determines that the animal patient cannot be examined within the standard waiting time, the determination unit includes a correction unit for correcting the standard waiting time for a long time.
Waiting time provision system for animal patients.