WO2021240868A1 - Dialogue control device, dialogue control system, program, and dialogue control method - Google Patents

Abstract

The purpose of the present invention is to provide a technology which assists a rapid and appropriate response in a crisis situation.　Provided is a dialogue control device characterized by comprising: a dialogue control unit which controls a dialogue with an information processing device; and a storage unit which stores dialogue information in which a dialogue to be presented, in a crisis situation, about a role of an employee who has the information processing device is associated with a presentation condition, wherein, when acquiring information about an input operation of the employee having a certain role, the dialogue control unit presents, as the dialogue associated with the presentation condition pertaining to the input operation in the dialogue information, a prescribed action instruction in the crisis situation to the employee having the prescribed role.

Description

Dialogue control device, dialogue control system, program, and dialogue control method

The present invention relates to a dialogue control device, a dialogue control system, a program, and a dialogue control method. The present invention claims the priority of application number 2020-091243 of the Japanese patent filed on May 26, 2020, and for designated countries that are permitted to be incorporated by reference to the literature, the content described in the application is Incorporated into this application by reference.

In a crisis situation such as a natural disaster, it is desirable for business entities such as companies to take immediate action with the intention of continuing their business.

Patent Document 1 discloses a technique related to a crisis response support device. In paragraph [0019], "The crisis response support device 10 only sends a template message corresponding to the workflow to the transmission terminal 2A in the process of sending and receiving a message related to progress management, and inputs the necessary description in the template message. It is possible to create a message to the destination terminal 2B. " Further, in the paragraph [0029], "The template message DB 142 stores a plurality of template messages that are associated with each workflow and are templates for communication messages exchanged between various places. The template message is the sender. It is presented on the terminal 2A as a template when composing a message. "

Japanese Unexamined Patent Publication No. 2019-16291

In the crisis response support device shown in Patent Document 1, the crisis response support device presents a template of a message to be transmitted from the source terminal to the destination terminal. On the sender's terminal, a message is created with the necessary information in the template. Since the operator of the source terminal creates a message to be sent directly to the operator of the destination terminal, various circumstances must be taken into consideration, which is not only complicated but also a crisis in which prompt response is desired. It is hard to say that it is appropriate in the situation.

The present invention has been made in view of the above points, and an object of the present invention is to provide a technique for supporting a prompt and appropriate response in a crisis situation.

The present application includes a plurality of means for solving the above problems, and examples thereof are as follows.

In order to solve the above problems, the dialogue control device according to one aspect of the present invention has a dialogue control unit for controlling dialogue with the information processing device and a role of an employee having the information processing device in a crisis situation. The dialogue control unit includes a storage unit for storing dialogue information in which the dialogue to be presented and the presentation condition are associated with each other, and when the dialogue control unit acquires information related to an input operation of the employee having a certain role, the dialogue information is described as described above. As the dialogue related to the presentation condition related to the input operation, it is characterized in that a predetermined action instruction in the crisis situation is presented to the employee having a predetermined role.

When the dialogue control unit acquires information related to a predetermined input operation by an employee of the predetermined role, the dialogue control unit issues the predetermined action instruction associated with the input operation in the dialogue information to another role other than the role. It may be characterized by presenting it to the employee having a role.

The dialogue control device includes a responsible person determination unit that determines a responsible person from among the employees, and the storage unit stores responsible person candidate information including one or a plurality of responsible person candidates, and the responsible person. The determination unit may be characterized in that one responsible person is determined from the responsible person candidates based on the presence / absence of a response from the information processing apparatus or the content of the response.

The dialogue control device includes a position information acquisition unit that acquires the position information of the employee, and the responsible person determination unit uses the position information of the responsible person candidate to determine whether or not the responsible person candidate can perform business. It may be characterized in that it is determined whether or not, and the candidate for the person in charge who can carry out the business is determined as the person in charge.

The responsible person determination unit determines one decision maker as the responsible person based on the presence or absence of a response from the decision maker candidate or the content of the response, and the dialogue control unit responds to the investigation from the decision maker. When accepting, one business manager is determined as the manager based on the presence or absence of a response from the business manager candidate or the content of the response.
The dialogue control unit is also characterized in that it causes the decision maker to display a screen for accepting an input operation of whether or not a survey is necessary, and acquires information indicating an input operation of information indicating whether a survey is necessary or not as a response. good.

The dialogue control device is characterized by comprising a safety information acquisition unit that transmits a dialogue inquiring about safety information to the employee and acquires the safety information as a response when receiving a response of an investigation requirement from the decision maker. May be.

When the dialogue control unit receives the response of the investigation required from the decision maker, the dialogue control unit causes the business manager determined by the manager decision maker to display a screen for accepting an input operation of the damage status of the business establishment. , The response may be characterized by acquiring information indicating the damage status of the business establishment.

The dialogue control unit presents the damage status of the business establishment input by the business manager to the decision maker determined by the responsible person determination unit, and accepts an input operation of whether or not the BCP declaration needs to be activated. It may be characterized in that a screen is displayed and information indicating whether or not the decision maker needs to activate the BCP declaration is acquired as a response.

The dialogue control device determines whether or not to continue the restoration of the business establishment by using the crisis information acquisition unit that acquires crisis information from other devices, the investigation result regarding the restoration of the business establishment, and the crisis information. The recovery continuation determination unit may be provided, and the dialogue control unit may be characterized in that information indicating the investigation result is acquired from the information processing apparatus possessed by the business manager determined as the manager of the business establishment.

Further, in order to solve the above problems, the dialogue control system according to another aspect of the present invention includes a plurality of information processing devices owned by employees, a dialogue control device communicably connected to each of the information processing devices, and a dialogue control device. Each of the information processing devices receives a dialogue display unit for displaying a dialogue transmitted from the dialogue control device and a dialogue input by the employee, and an input operation from the employee. The dialogue control device includes a dialogue input reception unit, and the dialogue control device presents a dialogue for a dialogue control unit that controls a dialogue with the information processing device and a role of an employee having the information processing device in a crisis situation. The dialogue control unit includes a storage unit for storing dialogue information associated with the presentation condition, and when the dialogue control unit acquires information indicating an input operation of the employee having a certain role, the dialogue control unit performs the input operation in the dialogue information. As the dialogue related to the presentation condition, it is characterized in that a predetermined action instruction in the crisis situation is presented to the employee having a predetermined role.

Further, in order to solve the above problems, the program according to another aspect of the present invention is a program that causes a processing unit of a computer to execute a dialogue control method, and is a dialogue control procedure for controlling dialogue with an information processing apparatus. In the dialogue control procedure, when information indicating an input operation to the information processing apparatus of an employee having a certain role is acquired, the dialogue to be presented and the presentation condition are associated with the role of the employee in the crisis situation. It is characterized in that, as the dialogue related to the presentation condition related to the input operation, a predetermined action instruction in the crisis situation is presented to the employee having a predetermined role with reference to the dialogue information.

Further, in order to solve the above problems, the dialogue control method according to another aspect of the present invention is a dialogue control method using a dialogue control device, and includes a dialogue control procedure for controlling dialogue with the information processing device. In the dialogue control procedure, when information indicating an input operation of an employee having a certain role to the information processing device is acquired, dialogue information in which the dialogue to be presented and the presentation condition are associated with each other for the role of the employee in a crisis situation is obtained. It is characterized in that, as the dialogue related to the presentation condition related to the input operation, a predetermined action instruction in the crisis situation is presented to the employee having a predetermined role.

According to the present invention, it is possible to provide a technique for supporting a prompt and appropriate response in a crisis situation.

Issues, configurations, and effects other than those described above will be clarified by the explanation of the following embodiments.

It is a figure which shows an example of the outline of a dialogue control system. It is a figure which shows an example of the data structure of management information. It is a figure which shows an example of the data structure of the dialogue information. It is a figure which shows an example of the data structure of the response information. It is a figure which shows an example of the data structure of the person in charge candidate information. It is a figure which shows the hardware configuration example of the dialogue control device. It is a sequence diagram which shows an example of the BCP activation support processing of a dialogue control system. It is a flowchart which shows an example of a decision maker decision process. It is a flowchart which shows an example of the business manager decision processing. It is a sequence diagram which shows an example of the BCP activation post-processing of a dialogue control system. It is a figure which shows an example of the chat screen of the general employee apparatus. FIG. 11A is an example of a chat screen including a message for inquiring about safety information. FIG. 11B is an example of a chat screen including a response message of safety information. It is a figure (the 1) which shows an example of the chat screen of the business manager apparatus. FIG. 12A is an example of a chat screen including a message of inquiry of the survey result. FIG. 12B is an example of a chat screen including a response message of the survey result. It is a figure (2) which shows an example of the chat screen of the business manager apparatus. It is a figure which shows an example of the chat screen of a decision maker device. FIG. 14A is an example of a chat screen including a message prompting the input of the damage situation and the necessity of invoking the BCP declaration. FIG. 14B is an example of a chat screen including a response message as to whether or not the BCP declaration needs to be activated.

Hereinafter, an example of the embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing an example of an outline of the dialogue control system 1. The dialogue control system 1 in the present embodiment includes a dialogue control device 100 and a plurality of information processing devices (200, 300, 400). The dialogue control device 100 and each of the plurality of information processing devices are communicably connected via the network N.

The dialogue control system 1 promotes a quick response to a crisis situation by carrying out a dialogue between the dialogue control device 100 and each information processing device in a crisis situation. Dialogue is realized, for example, by so-called chat. In that case, the dialogue control device 100 has a function as a so-called chatbot, and a dialogue using chat is performed with the information processing device.

The dialogue control device 100 is a server computer, a PC, or the like, and is, for example, a device owned by a business operator that provides a crisis situation response service. The information processing device is a device such as a PC, a smartphone, a PDA (Personal Digital Assistant), a notebook computer, or a tablet terminal.

A certain information processing device is operated by a decision maker who is in charge of business continuity support based on BCP (Business Continuity Plan) in the company. The information processing device operated by the decision maker will be described as the decision maker device 200. The decision maker has the role of supervising the overall activities based on the BCP. The decision maker declares that he / she will carry out business continuity activities based on BCP as necessary. A declaration by the decision maker is considered to trigger the BCP.

In this embodiment, before the BCP is activated, the dialogue control device 100 collects information on the damage status of each business site. When BCP is activated based on the aggregated information, each business establishment is notified of countermeasures based on the disaster situation.

In addition, a certain information processing device is operated by a business manager who is in charge of the business in the company. The information processing device operated by the business manager will be described as the business manager device 300. The business manager has the role of supervising the business establishment and the employees to which the business establishment belongs.

Also, a certain information processing device is operated by a general employee. An information processing device operated by a general employee will be described as a general employee device 400. The decision maker device 200, the business manager device 300, and the general employee device 400 may each have the functions of other information processing devices. For example, the decision maker device 200 may function as the business manager device 300 in some cases. In the following, when the "information processing device" is described, the description applies to the decision maker device 200, the business manager device 300, and the general employee device 400.

The dialogue control device 100 includes a processing unit 110, a storage unit 120, an input unit 130, an output unit 140, and a communication unit 150. The processing unit 110 comprehensively controls the entire dialogue control device 100. The storage unit 120 stores information necessary for processing by the processing unit 110. The input unit 130 receives input of information to the dialogue control device 100 from an input device connected via an input IF 14 described later. The output unit 140 outputs the information stored in the dialogue control device 100 to the output device connected via the output IF 15 described later. The communication unit 150 mediates the transmission and reception of information with the decision maker device 200, the business manager device 300, and the general employee device 400.

The processing unit 110 includes a crisis information acquisition unit 111, a dialogue control unit 112, a responsible person determination unit 113, a safety information acquisition unit 114, a position information acquisition unit 115, a restoration continuation determination unit 116, and a BCP determination unit 117. And prepare. The crisis information acquisition unit 111 acquires crisis information from a server device (not shown) connected via the network N. Crisis information includes information indicating the occurrence of a crisis and the degree of the crisis. For example, when an earthquake occurs, the crisis information acquisition unit 111 acquires crisis information including the time of occurrence, the epicenter, and the seismic intensity.

The crisis information acquired by the crisis information acquisition unit 111 is, for example, information such as a disaster alert notified from a server device operated by an administrative or private business operator.

The dialogue control unit 112 controls the dialogue between the dialogue control device 100 and the information processing device. As an example, the dialogue control unit 112 controls a dialogue with an information processing device via a chat application (hereinafter, referred to as “chat application”). As a chatbot, the dialogue control unit 112 automatically generates a message to be transmitted to the information processing device and transmits it to the information processing device.

When the dialogue control unit 112 acquires information indicating an input operation of an employee having a certain role, the dialogue control unit 112 issues a predetermined action instruction in a crisis situation as a dialogue related to the presentation condition related to the input operation in the dialogue information 122 described later. Present to employees who have a predetermined role. Further, when the dialogue control unit 112 acquires information indicating a predetermined input operation by an employee having a predetermined role, the dialogue control unit 112 issues a predetermined action instruction associated with the input operation in the dialogue information 122 to another role other than the role. Present to employees who have a role. For example, when the dialogue control unit 112 acquires information indicating a predetermined input operation from a person who has a role as a responsible person, the dialogue control unit 112 presents a predetermined action instruction to an employee having the predetermined role.

As an action instruction, the dialogue control unit 112 displays, for example, a screen for accepting an input operation of necessity of investigation by a decision maker, and displays a message prompting the input operation. The dialogue control unit 112 acquires the information input as a response indicating that the investigation is required or the investigation is unnecessary. When the dialogue control unit 112 acquires the information indicating the investigation requirement, the dialogue control unit 112 causes the business manager to display a screen for accepting the input operation of the damage status of the business establishment, and displays a message prompting the input operation. As a response, the dialogue control unit 112 acquires information indicating the damage status of the business establishment.

Further, the dialogue control unit 112 presents to the decision maker the damage situation of the business establishment that has received the input operation from the business manager, displays a screen for accepting the input operation of whether or not the BCP is to be activated, and performs the input operation. Display a prompting message. As a response, the dialogue control unit 112 acquires information indicating whether or not the decision maker needs to activate BCP.

Further, when the dialogue control unit 112 acquires the information indicating the input operation of the investigation result of the business establishment from the business manager, the dialogue control unit 112 presents the judgment result by the restoration continuation judgment unit 116, which will be described later, as a response. Further, the dialogue control unit 112 displays a message prompting the general employee device 400 owned by each employee to input the safety information as an action instruction. The dialogue control unit 112 acquires the safety information of each employee input as a response.

The responsible person determination unit 113 determines the responsible person from among the employees. The responsible person determination unit 113 determines one responsible person from the responsible person candidates based on the presence / absence of a response from the information processing apparatus or the content of the response. The responsible person determination unit 113 determines whether or not the responsible person candidate can execute the business by using, for example, the position information of the responsible person candidate, and determines the responsible person candidate who can perform the business as the responsible person.

For example, the responsible person determination unit 113 determines one decision maker as the responsible person based on the presence or absence of a response from the decision maker candidate or the content of the response. Further, when the dialogue control unit 112 receives the response of the investigation required from the decision maker, the responsible person determination unit 113 is the business manager based on the presence / absence of a response from the business manager candidate or the response content (for example, location information). From the candidates, one business manager is decided as the manager.

When the safety information acquisition unit 114 receives the response of the investigation required from the decision maker, it sends a dialogue inquiring about the safety to the employee and acquires the safety information as a response. The safety information acquisition unit 114 may inquire of the employee about the safety information when the BCP determination unit 117, which will be described later, determines that the BCP is to be activated.

The location information acquisition unit 115 acquires the location information of employees. The position information acquisition unit 115 inquires of the information processing apparatus for the position information, and acquires the position information as a response. When the position information acquisition unit 115 receives the safety information from the information processing device, the position information acquisition unit 115 may acquire the position information included in the safety information.

The restoration continuation determination unit 116 determines whether or not to continue the restoration of the business establishment by using the investigation result and the crisis information regarding the restoration of the business establishment. The restoration continuation determination unit 116 determines whether or not to continue the restoration by determining whether or not the investigation result and the crisis information satisfy the restoration continuation condition information 125 included in the restoration continuation condition information 125 described later. For example, the restoration continuation determination unit 116 determines that restoration will be continued when the restoration status estimated from the investigation result received from the business manager is at a ratio of a predetermined value or more.

The recovery continuation determination unit 116 refers to the crisis standard information included in the restoration continuation condition information 125 using the crisis information, determines whether or not the crisis situation continues, and continues the restoration according to the determination result. It may be determined whether or not. For example, the recovery continuation determination unit 116 can determine that the crisis situation does not continue when a certain period of time has elapsed from the timing when the latest disaster alert occurs.

The BCP determination unit 117 determines whether or not to activate BCP using the response from the decision maker. When the BCP determination unit 117 receives the input operation for activating the BCP from the decision maker, the BCP determination unit 117 determines that the BCP is activated. Further, the BCP determination unit 117 refers to the BCP release condition stored in the area (not shown) of the storage unit 120, and determines whether or not the restoration status of the business establishment satisfies the BCP release condition.

The storage unit 120 stores management information 121, dialogue information 122, response information 123, responsible person candidate information 124, and recovery continuation condition information 125. The management information 121 is information for managing employees and roles. Employees belong to each business establishment, and a business manager is appointed for each business establishment. In addition, for one or more business establishments, a decision maker who supervises the business continuity activities of each business establishment by BCP is appointed.

Dialogue information 122 is information in which the dialogue presented to the employee in the role and the presentation condition are associated with each role of the employee in the crisis situation. The response information 123 is information extracted from the response received from the information processing apparatus. The responsible person candidate information 124 is information including one or a plurality of responsible person candidates, and the responsible person is determined from the responsible person candidates. The restoration continuation condition information 125 is information including a condition of whether or not to continue the restoration, and includes, for example, a reference value of the investigation result and the crisis information as the restoration continuation condition.

The decision maker device 200 includes a processing unit 210, an input unit 220, an output unit 230, and a communication unit 240. The processing unit 210 comprehensively controls the entire decision maker device 200. The input unit 220 receives input of information from the input device connected via the input IF to the decision maker device 200. The output unit 230 outputs the information stored in the decision maker device 200 to the output device connected via the output IF. The communication unit 240 mediates the transmission and reception of information with the dialogue control device 100.

The processing unit 210 includes a dialogue display unit 211 and a dialogue input reception unit 212. The dialogue display unit 211 displays the dialogue received from the dialogue control device 100 and the dialogue input by the decision maker. For example, the dialogue display unit 211 can distinguish between a message generated as a chatbot by the dialogue control unit 112 of the dialogue control device 100 and a message input by the dialogue input reception unit 212 described later on the chat screen.

The dialogue input reception unit 212 accepts the input of a message by the decision maker on the chat screen.

The business manager device 300 includes a processing unit 310, an input unit 320, an output unit 330, and a communication unit 340. The processing unit 310 comprehensively controls the entire business manager device 300. Since the input unit 320, the output unit 330, and the communication unit 340 are the same as the input unit 220, the output unit 230, and the communication unit 240, respectively, the description thereof will be omitted.

The processing unit 310 includes a dialogue display unit 311 and a dialogue input reception unit 312. Similar to the dialogue display unit 211, the dialogue display unit 311 displays the dialogue received from the dialogue control device 100 and the dialogue input by the business manager. The dialogue input reception unit 312 accepts the input of a message by the business manager to the chat screen, similarly to the dialogue input reception unit 212.

The general employee device 400 includes a processing unit 410, an input unit 420, an output unit 430, and a communication unit 440. The processing unit 410 comprehensively controls the entire general employee device 400. Since the input unit 420, the output unit 430, and the communication unit 440 are the same as the input unit 220, the output unit 230, and the communication unit 240, respectively, the description thereof will be omitted.

The processing unit 410 includes a dialogue display unit 411 and a dialogue input reception unit 412. Similar to the dialogue display unit 211, the dialogue display unit 411 displays the dialogue received from the dialogue control device 100 and the dialogue input by a general employee. The dialogue input reception unit 412, like the dialogue input reception unit 212, accepts the input of a message by a general employee on the chat screen.

FIG. 2 is a diagram showing an example of the data structure of the management information 121. The management information 121 includes a decision maker ID 121a, a decision maker position 121b, a business manager ID 121c, a business manager position 121d, a business establishment ID 121e, and an employee ID 121f. The decision maker ID 121a is identification information that identifies an employee who has the role of a decision maker. The decision maker position 121b is information that identifies the position such as the position of the decision maker specified by the decision maker ID 121a. "

The business manager ID 121c is identification information that identifies an employee who has the role of a business manager at a business establishment controlled by a decision maker specified by the decision maker ID 121a. The business manager position 121d is information that specifies the position such as the position of the business manager specified by the business manager ID 121c.

The business establishment ID121e is identification information that identifies the business establishment. The employee ID 121f is identification information that identifies the employee. The employee specified by the employee ID 121f belongs to the business establishment of the business manager specified by the business manager ID 121c and belongs to the business establishment specified by the business establishment ID 121e.

If the decision maker specified by the decision maker ID121a or the business manager specified by the business manager ID 121c is determined to be unable to carry out the business, another decision maker or business manager is determined. Will be done. That is, the person in charge of the decision maker and the business manager, etc. included in the management information 121 is a provisional person in charge until the person in charge decision processing such as the decision maker decision processing and the business manager decision processing described later is performed. It can be said that.

FIG. 3 is a diagram showing an example of the data structure of the dialogue information 122. The dialogue information 122 includes a role 122a, a dialogue content 122b, and a presentation condition 122c. The role 122a is information indicating the role of the employee. The role 122a includes information indicating a role such as, for example, a “decision maker”, a “business manager”, or a “general employee”.

The dialogue content 122b is information indicating the content of the dialogue presented to the employee of the role specified by the role 122a. The presentation condition 122c is information indicating a condition for presenting the dialogue included in the dialogue content 122b. When the condition included in the presentation condition 122c is satisfied, the dialogue included in the dialogue content 122b is displayed in the information processing apparatus of the employee of the role specified by the role 122a.

FIG. 4 is a diagram showing an example of the data structure of the response information 123. The response information 123 includes the business establishment ID 123a, the decision maker ID 123b, the business manager ID 123c, the business establishment damage status 123d, the personnel damage status 123e, the presence / absence of BCP activation 123f, and the restoration status 123g. The business establishment ID 123a is identification information that identifies the business establishment. The decision maker ID123b is identification information that identifies an employee determined by the decision maker by the decision maker decision processing described later with respect to the business establishment specified by the business establishment ID 123a.

The business manager ID 123c is identification information that identifies an employee who has been determined as the business manager by the business manager determination process described later for the business establishment specified by the business establishment ID 123a. The business establishment damage status 123d is information indicating the damage status and the restoration status of the business establishment specified by the business establishment ID 123a. The business establishment damage status 123d is information input as a survey result by the business manager specified by the information included in the business manager ID 123c.

Personnel damage status 123e is information indicating the damage status of employees belonging to the business establishment specified by the business establishment ID 123a. The BCP activation presence / absence 123f is information indicating whether or not the BCP has been activated for the establishment specified by the establishment ID 123a. When the BCP activation presence / absence 123f of a certain record is information indicating that the BCP has been activated, the decision maker specified by the decision maker ID123b of the record sets the BCP for the establishment specified by the establishment ID 123a. Indicates that it has been activated.

The decision maker may activate the BCP for each business establishment to be supervised, or may decide whether or not to activate the BCP for all the business establishments to be supervised.

FIG. 5 is a diagram showing an example of the data structure of the responsible person candidate information 124. The responsible person candidate information 124 includes a responsible person candidate ID 124a, a role 124b, and a business establishment ID 124c. The responsible person candidate ID 124a is identification information that identifies an employee who is a responsible person candidate. The role 124b is information indicating a role. In the present embodiment, the role 124b includes information indicating the role of the responsible person, such as whether the person is a decision maker or a business manager.

For example, in FIG. 5, when the role 124b is "1", it indicates a "decision maker", and when the role 124b is "2", it indicates a "business manager". The employee specified by the responsible person candidate ID 124a included in the record in which the role 124b is "1" is treated as a decision maker candidate. The employee specified by the responsible person candidate ID 124a included in the record in which the role 124b is "2" is treated as a business manager candidate.

The business establishment ID 124c is identification information that identifies the business establishment to be controlled when the employee specified by the responsible person candidate ID 124a is the responsible person.

If a plurality of different responsible person candidate IDs 124a are included in the record of the responsible person candidate information 124 having the same combination of the role 124b and the business establishment ID 124c, the responsible person candidate can be referred to by referring to the responsible person candidate information 124. Priority can be specified. For example, the responsible person candidate information 124 shown in FIG. 5 has a higher priority as the upper record.

In the example shown in FIG. 5, in the records in which the responsible person candidate ID 124a is "xxa", "xxb", and "xxc", the role 124b is "1" and the business establishment ID 124c is "a1aa10 / aa1aa11 / a1aa12". ... ". This is because the decision maker candidates of the establishment whose identification information is "a1aa10, aa1aa11, a1aa12 ..." are identified by the identification information of "xxa", "xxb", and "xxc" in descending order of priority. It shows that it is an employee.

Similarly, the records in which the responsible person candidate ID 124a is "yya", "yyb", and "yyc" all have the role "2", and the business establishment ID 124c is "a1aa10". This indicates that the business manager candidate of the business establishment whose identification information is "a1aa10" is an employee identified by the identification information of "yya", "yyb", and "yyc" in descending order of priority. ing.

Note that the responsible person candidate information 124 may be any as long as the responsible person candidate can be identified for each combination of the business establishment and the role. For example, the candidate responsible for a certain role may be determined based on the position included in the management information 121 shown in FIG.

As an example, if it is predetermined that the role of "decision maker" is to be played by an employee with the position of "business manager", the employee with the position of "business manager" of a certain business establishment is the employee of the business establishment. Treated as the highest priority candidate responsible for the role of the decision maker. That is, the employee specified by the decision maker ID 121a associated with the business establishment specified by the business establishment ID 121e of the management information 121 is treated as the highest priority responsible person candidate with respect to the role of the decision maker.

In addition, other employees whose decision-maker position 121b of management information 121 is the "business division manager" are treated as candidates for the next highest priority manager. The priority of other employees who hold the position of "business division manager" may be determined based on predetermined conditions such as the location of the business establishment.

As illustrated above, when the responsible person candidate can be specified according to the combination of the business establishment and the role by referring to the management information 121, it can be said that the management information 121 functions as the responsible person candidate information 124.

FIG. 6 is a diagram showing a hardware configuration example of the dialogue control device 100. The dialogue control device 100 includes an arithmetic unit 11, a memory 12, an external storage device 13, an input IF (Interface) 14, an output IF 15, a communication IF 16, and a storage medium drive device 17, and each component is composed of. It is connected by a bus.

The arithmetic unit 11 is a processing unit such as a CPU (Central Processing Unit), and executes processing according to a program recorded in the memory 12 or the external storage device 13. In the dialogue control device 100, processing is performed by the arithmetic unit 11 that operates according to the program read out on the memory 12 or the external storage device 13. The processing unit 110 realizes each function by executing the program by the arithmetic unit 11.

The memory 12 is a storage device such as a RAM (RandomAccessMemory) or a flash memory, and functions as a storage area for temporarily reading programs and data. The external storage device 13 is a writable and readable storage medium such as an HDD (Hard Disk Drive), a CD-R (Compact Disc-Recordable), a DVD-RAM (Digital Versatile Disk-Random Access Memory), and a storage media drive. Equipment, etc. The function of the storage unit 120 is realized by the memory 12 or the external storage device 13. The function of the storage unit 120 may be realized by a storage device connected via the communication IF 16.

The input IF 14 is an interface for receiving an input operation from an operator, and for example, an input device such as a touch panel, a keyboard, a mouse, and a microphone is connected. The output IF 15 is an interface for outputting information to an output device such as an LCD (Liquid Crystal Display) display built in the dialogue control device 100.

The communication IF 16 is an interface for connecting the dialogue control device 100 to the network N, and is a communication device such as a LAN (Local Area Network) card. The storage medium drive device 17 is a device that inputs / outputs information from a portable medium 18 such as a CD (Compact Disk) or a DVD (Digital Versatile Disk).

Note that the processing of each component of the dialogue control device 100 may be executed by one hardware or may be executed by a plurality of hardware. Further, the processing of each component of the dialogue control device 100 may be realized by one program or may be realized by a plurality of programs.

Since the hardware configurations of the decision maker device 200, the business manager device 300, and the general employee device 400 are the same as those of the dialogue control device 100, the description thereof will be omitted.

FIG. 7 is a sequence diagram showing an example of BCP activation support processing of the dialogue control system 1.

First, the crisis information acquisition unit 111 of the dialogue control device 100 acquires the crisis information (step S01). Specifically, the crisis information acquisition unit 111 acquires crisis information from another server device communicably connected via the network N.

Next, the responsible person determination unit 113 executes the decision maker determination process (step S02).

FIG. 8 is a flowchart showing an example of the decision maker decision process. This flowchart describes the details of the process performed in step S02 of FIG. 7.

First, the responsible person decision-making unit 113 identifies the decision-maker candidate having the highest priority (step S201). Specifically, the responsible person determination unit 113 refers to the responsible person candidate information 124 shown in FIG. 5, and extracts a record in which the role 124b is “1”. The responsible person determination unit 113 identifies the responsible person candidate ID 124a having the highest priority for each record including the same business establishment ID 124c among the extracted records.

Next, the responsible person decision-making unit 113 inquires of the decision-maker candidate whether or not the decision can be made (step S202). Specifically, the responsible person determination unit 113 inquires of the decision maker candidate identified in step S201 whether or not the decision can be made. The person in charge determination unit 113 may send an inquiry to the decision maker device 200 possessed by the decision maker candidate by a chat application via the dialogue control unit 112, or may use e-mail to send information indicating the inquiry. You may send it. When sending an inquiry using e-mail, the e-mail may include link information to the message display screen of the chat application.

Next, the responsible person determination unit 113 determines whether or not there is a response that can be determined within a certain period (step S203). When the decision is possible, the dialogue input reception unit 212 of the decision maker device 200 that has received the inquiry accepts the input operation that can be decided. The person in charge determination unit 113 of the dialogue control device 100 determines whether or not the information indicating that the decision is possible is received from the decision maker device 200 within a certain period after inquiring whether the decision is possible in step S202.

In addition, in the present embodiment, the decision maker who has transmitted the information indicating that the decision can be made within a certain period of time is treated as being able to carry out the business. As in the case of the business manager determination process described later, the manager determination unit 113 may determine whether or not the business execution of the decision maker candidate is possible by using the position information of the decision maker candidate.

When the responsible person determination unit 113 determines that there is a decision-making response within a certain period (when “YES” in step S203), the responsible person determination unit 113 determines the decision maker candidate as the decision maker. (Step S204). Specifically, the responsible person determination unit 113 determines the decision maker candidate having the decision maker device 200 that has transmitted the decision-making response in step S203. The responsible person determination unit 113 extracts the responsible person candidate ID 124a of the employee determined as the decision maker and the business establishment ID 124c related to the responsible person candidate information 124. The person in charge determination unit 113 generates a record of the response information 123 with the ID of the decision maker as the decision maker ID 123b and the extracted business establishment ID 124c as the business establishment ID 123a.

After that, the responsible person determination unit 113 ends the processing of this flowchart. That is, the process of step S03 shown in FIG. 7 is continuously executed.

When the responsible person determination unit 113 determines that there is no decision-making response within a certain period (when “NO” in step S203), the responsible person determination unit 113 identifies another candidate decision maker (step). S205). Specifically, the responsible person determination unit 113 extracts the record whose role is "1" from the records included in the responsible person candidate information 124. The responsible person determination unit 113 identifies the responsible person candidate ID 124a having the next highest priority after the already identified decision maker candidate for each record including the same business establishment ID 124c. After that, the responsible person determination unit 113 shifts the process to step S202. That is, the decision-maker candidate with the next highest priority is inquired about whether or not the decision can be made.

Return the explanation to Fig. 7. Next to the decision maker determination process in step S202, the dialogue control unit 112 inquires about the necessity of investigation (step S03). Specifically, the dialogue control unit 112 transmits information inquiring about the necessity of investigation to the decision maker device 200 of the decision maker determined in step S02 by a chat application, e-mail, or the like. When the information inquiring about the necessity of investigation is transmitted to the decision maker device 200 by a method other than the chat application, the transmitted information includes information prompting the activation of the chat application.

Next, the dialogue display unit 211 of the decision maker device 200 activates the chat application (step S04). Specifically, the input unit 220 of the decision maker device 200 accepts the start operation of the chat application from the decision maker in response to the investigation necessity inquiry in step S03, and the dialogue display unit 211 activates the chat application. If the chat application is already activated in the decision maker device 200 in the decision maker decision process in step S02, this process is omitted. On the screen of the launched chat application, a message by the chatbot is displayed, which prompts the input operation of the necessity of investigation.

Next, the dialogue input reception unit 212 accepts the input of whether or not the investigation is necessary (step S05). Specifically, the dialogue input reception unit 212 accepts the input of the necessity of investigation from the decision maker to the chat screen. The dialogue input reception unit 212 may accept input of the type of crisis situation (for example, earthquake, flood damage, typhoon, etc.) in response to a message from the dialogue control device 100.

Next, the dialogue input reception unit 212 transmits the investigation instruction to the dialogue control device 100 (step S06). Specifically, when the input that the investigation is necessary is received in step S05, the dialogue input reception unit 212 transmits the information indicating the investigation instruction to the dialogue control device 100. When the input that the investigation is unnecessary is received in step S05, the dialogue input receiving unit 212 transmits the input information to the dialogue control device 100. Basically, since the dialogue between the dialogue control device 100 and the decision maker device 200 is performed via the chat application, a message indicating whether or not the investigation in which the dialogue input reception unit 212 has received the input is necessary is sent from the dialogue control device 100. It is displayed on the chat screen separately from the message prompting you to enter the necessity of investigation.

If the dialogue input reception unit 212 is information indicating that investigation is unnecessary, the dialogue control system 1 ends the processing of this sequence diagram. Hereinafter, it is assumed that the dialogue input reception unit 212 has received the input of information indicating that the investigation is necessary.

Next, the safety information acquisition unit 114 of the dialogue control device 100 transmits information for inquiring about the safety information to the decision maker device 200, the business manager device 300, and the general employee device 400 (step S07). Specifically, the safety information acquisition unit 114 transmits a message inquiring about the safety information by the chat application via the dialogue control unit 112. The safety information acquisition unit 114 may send an inquiry by a method other than the chat application such as e-mail. In that case, information may be sent to prompt the chat application to respond to the inquiry.

Since the process performed in step S09 is the same as the process performed in step S04, the description thereof will be omitted.

Next, the dialogue input reception unit 212 of the decision maker device 200, the dialogue input reception unit 312 of the business manager device 300, and the dialogue input reception unit 412 of the general employee device 400 accept the input of safety information (step S10). .. Specifically, the dialogue input reception units 212, 312, and 412 receive input of a response to the safety information inquiry message displayed on the chat screen.

FIG. 11 is a diagram showing an example of a chat screen of the general employee device 400. FIG. 11A is an example of a chat screen including a message for inquiring about safety information. FIG. 11B is an example of a chat screen including a response message of safety information.

The general employee device screen 450 displayed by the dialogue display unit 411 of the general employee device 400 includes a message display area 451 and a response input area 452. In the message display area 451 the message by the chatbot of the dialogue control device 100 and the message indicating the information input by the general employee are displayed so as to be distinguishable.

The dialogue control unit 112 of the dialogue control device 100 refers to the dialogue information 122 and determines a message to be transmitted as a chat. For example, in the dialogue information 122, the role 122a is "decision maker", "business manager", and "general employee", and the dialogue content 122b is "Please report the disaster situation. Where are you now?" A record in which the presentation condition 122c is "inquiry about safety information" is included. Further, in the dialogue information 122, the role 122a is "decision maker", "business manager", and "general employee", and the dialogue content 122b is "please report the damage situation of the person". The record in which the presentation condition 122c is the "response of the current location" is included.

In FIG. 11A, as a message indicating an inquiry for safety information from the dialogue control device 100, "Please report the damage situation. Where are you currently?", "Please report the damage situation of the person himself / herself", Words such as "Please report the damage situation of your family" are displayed. The dialogue control unit 112 determines whether or not the information input to the information processing apparatus satisfies the presentation condition 122c of the dialogue information 122, and sets the dialogue content 122b related to the satisfied presentation condition 122c to the employee related to the role 122a. Display on the information processing device of.

On the general employee device screen 450 of FIGS. 11A and 11B, the message "Please report the damage situation of the family" is displayed as the message of the chatbot (dialogue control unit 112). As a response to the message, a message indicating "damaged (small)" by the input of the general employee device 400 is displayed. In addition, as a chatbot message, the message "Current location: Affiliated company base, disaster situation (person): safe, disaster situation (family), disaster (small), is it okay?" Is displayed, and as a response to the message, The message "YES" is displayed. In this way, in the message display area 451 of the general employee device screen 450, the message by the dialogue control unit 112 and the message input by the general employee are displayed so as to be distinguishable.

In the present embodiment, the type of response to the inquiry from the chatbot is displayed as an option in the response input area 452. In the response input area 452, an area for accepting free input of a message may be displayed in addition to the options.

11 (A) and 11 (B) are diagrams showing an example of the general employee device screen 450 when inquiring the safety information to the general employee device 400, but the inquiry of the safety information is made by the decision maker device 200 and the business. It is also performed for the responsible person device 300. Therefore, the screens shown in FIGS. 11A and 11B are also displayed on the decision maker device 200 and the business manager device 300.

Note that, on the general employee device screen 450, a message prompting the user to select whether or not to contact the superior may be displayed as a chatbot message. When the dialogue control unit 112 of the dialogue control device 100 receives the input of information indicating that the dialogue input reception unit 412 of the general employee device 400 wants to contact the superior, the general employee and the superior chat with each other. Dialogue may be displayed in the message display area 351.

Return the explanation to Fig. 7. Next, the dialogue input receiving units 212, 312, and 412 receive the input of the response to the inquiry of the safety information (step S11). Specifically, the dialogue input receiving units 212, 312, and 412 receive input of safety information to the response input area 452 (and the response input areas 252 and 352 described later). The dialogue input reception unit 212 transmits the input response to the dialogue control device 100.

When the safety information acquisition unit 114 of the dialogue control device 100 acquires the safety information transmitted from the dialogue input reception units 212, 312, and 412, the personnel damage status 123e of the response information 123 is updated. The safety information acquisition unit 114 updates the personnel damage status 123e corresponding to the business establishment ID 123a to which the employee having the information processing device that has transmitted the safety information belongs.

In addition, as described above, the safety information acquisition unit 114 may acquire the safety information when the BCP determination unit determines to activate the BCP. In that case, the processing performed in step S10 and step S11 is executed in the BCP activation post-processing described later.

Next, the position information acquisition unit 115 of the dialogue control device 100 inquires of the business manager device 300 for the position information (step S12). The location information acquisition unit 115 transmits information for inquiring the location information of the business manager device 300 acquired by the chat application of the business manager device 300 to the business manager device 300.

Next, the dialogue input reception unit 312 of the business manager device 300 transmits the position information to the dialogue control device 100 (step S13). Specifically, the dialogue input reception unit 312 acquires position information using a position information acquisition device (not shown) included in the business manager device 300, and transmits the position information to the dialogue control device 100. The position information acquisition device receives signals from satellites such as GPS (Global Positioning System) satellites, and measures the distance between moving objects and satellites and the rate of change in distance for three or more satellites. The current location, traveling speed, and traveling direction of the business manager device 300 are measured. The position information acquisition device may receive a positioning signal from a quasi-zenith satellite system or the like used for calculating the current position with higher accuracy than a GPS satellite.

In addition, the timing at which the position information acquisition unit 115 acquires the position information is not limited to the timing shown in this sequence diagram. For example, in step S09, the location information acquisition unit 115 may acquire the location information of the business manager device 300 at the timing when the chat application of the business manager device 300 is activated. In that case, the processing of step S12 and step S13 may be omitted.

Next, the person in charge determination unit 113 of the dialogue control device 100 executes the business person in charge determination process (step S14).

FIG. 9 is a flowchart showing an example of the business manager determination process. This flowchart describes the details of the process performed in step S14 of FIG.

First, the responsible person determination unit 113 identifies the business manager candidate with the highest priority (step S141). Specifically, the responsible person determination unit 113 refers to the responsible person candidate information 124 shown in FIG. 5, and extracts a record in which the role 124b is “2”. The responsible person determination unit 113 identifies the responsible person candidate ID 124a having the highest priority for each record including the same business establishment ID 124c among the extracted records.

Next, the responsible person determination unit 113 refers to the safety information of the business manager candidate (step S142). Specifically, the responsible person determination unit 113 specifies the safety information acquired in step S11 of FIG. 7 for the identified business manager candidate.

Next, the responsible person determination unit 113 determines whether or not the safety information indicates that it is safe (step S143). Specifically, the responsible person determination unit 113 determines whether or not the safety information specified in step S142 indicates that it is safe.

If the responsible person determining unit 113 does not determine that the safety information indicates that it is safe (when "NO" in step S143), the responsible person determining unit 113 shifts the process to step S148. If the business manager device 300, which is a candidate for the business manager, does not send a response to the inquiry about the safety information, the manager determination unit 113 determines that the safety information does not indicate that it is safe.

When the responsible person determining unit 113 determines that the safety information is safe (when "YES" in step S143), the responsible person determining unit 113 determines that the location information is within a predetermined range from the business establishment. It is determined whether or not there is (step S144). Specifically, the responsible person determination unit 113 refers to the management information 121 and identifies the business establishment to which the business manager candidate belongs. In the area (not shown) of the storage unit 120, the location information of the business establishment included in the management information 121 is stored. The responsible person determination unit 113 uses the position information transmitted from the business manager device 300 possessed by the business manager candidate in step S13 of FIG. 7, and the business manager device 300 keeps the business manager device 300 within a predetermined range from the location of the business establishment. Determine if it exists.

When the responsible person determination unit 113 determines that the location information is within the predetermined range from the business establishment (when "YES" in step S144), the responsible person determination unit 113 shifts the process to step S147.

When the responsible person determination unit 113 determines that the location information is not within the predetermined range from the business establishment (when "NO" in step S144), the responsible person determination unit 113 refers to the traffic information (step S145). Specifically, the responsible person determination unit 113 refers to the traffic information possessed by the server device (not shown) connected via the network N. The responsible person determination unit 113 determines the required time when the business manager candidate heads for the business establishment by using the traffic information. The responsible person determination unit 113 determines the required time by using the position information of the business manager device 300 possessed by the business manager candidate and the position information of the business establishment.

As for the method of determining the required time using traffic information, a known method is used, so the description thereof will be omitted. For example, the server device is managed by a traffic information service provider using Web-API, and by receiving the location information of the business manager device 300 and the location information of the business establishment, the dialogue control device 100 is notified of the required time. do.

As an example, the responsible person determination unit 113 determines the required time when using public transportation. The person in charge determination unit 113 may determine the required time using a passenger car for a business establishment predetermined to calculate the required time using a passenger car.

Next, the responsible person determination unit 113 determines whether or not it is within a predetermined time from the current location of the business manager candidate to the business establishment (step S146). Specifically, the responsible person determination unit 113 determines whether or not the required time determined in step S145 is within a predetermined time.

When the responsible person determination unit 113 determines that the distance from the current location to the business establishment is within a predetermined time (when "YES" in step S146), or in step S144, the responsible person determination unit 113 determines that the location information is the business establishment. When it is determined that the range is within the predetermined range, the responsible person determination unit 113 determines the business manager candidate as the business manager, assuming that the business manager candidate can carry out the business (step S147). After that, the person in charge determination unit 113 ends the processing of this flowchart. That is, the process of step S15 shown in FIG. 7 is continuously executed.

In step S143, the responsible person determining unit 113 does not determine that the safety information is safe, or in step S146, the responsible person determining unit 113 is within a predetermined time from the current location to the business establishment. If it is not determined (in the case of "NO" in step S146), the responsible person determination unit 113 identifies another business manager candidate as if the business manager candidate cannot perform the business (step S148).

Specifically, the responsible person determination unit 113 extracts the records whose role is "2" from the records included in the responsible person candidate information 124. The responsible person determination unit 113 identifies the responsible person candidate ID 124a having the next highest priority after the already identified business manager candidate for each record including the same business establishment ID 124c. After that, the responsible person determination unit 113 shifts the process to step S142. That is, the next highest priority candidate for business manager is inquired about whether or not the decision can be made.

If the safety information is acquired after the BCP is activated, the processes of steps S142 and S143 can be omitted.

Return the explanation to Fig. 7. Next to the business manager determination process in step S14, the dialogue control unit 112 transmits information for inquiring about the investigation result to the business manager (step S15). Specifically, the dialogue control unit 112 causes the business manager device 300 of the business manager determined in step S14 to display a screen for accepting an operation of inputting the investigation result regarding the damage situation of the business establishment. As a result, a message prompting the input operation of the survey result is displayed on the chat screen of the business manager device 300.

Next, the dialogue input reception unit 312 of the business manager accepts the input of the survey result (step S16). Specifically, the dialogue input reception unit 312 accepts an input operation of the damage status on the chat screen.

FIG. 12 is a diagram (No. 1) showing an example of the chat screen of the business manager device 300. FIG. 12A is an example of a chat screen including a message prompting the input operation of the survey result. FIG. 12B is an example of a chat screen including a response message of the survey result.

The business manager device screen 350 displayed by the dialogue display unit 311 of the business manager device 300 includes a message display area 351 and a response input area 352, similarly to the general employee device screen 450. In the message display area 351, a message by the chatbot of the dialogue control device 100 and a message indicating information input by the business manager are displayed so as to be distinguishable.

The dialogue control unit 112 refers to the dialogue information 122, and when the presentation condition 122c included in the record in which the role 122a is the “business manager” is satisfied, the dialogue content 122b related to the presentation condition 122c is set as a chatbot message. Is displayed on the business manager device screen 350.

In the message display area 351 of the business manager device screen 350 in FIG. 12A, information indicating the occurrence of a disaster and the damage status related to other business establishments are displayed. Further, in the message display area 351, a message "Please select a process", which is a message prompting the input of the survey result, is displayed as an action instruction.

In the message display area 351 of the business manager device screen 350 in FIG. 12B, the message input by the business manager in response to the chatbot message is the "base damage status report" and the "Chiba second branch". Message is displayed. Similar to the general employee device screen 450, the response input area 352 displays the type of response to the inquiry from the chatbot as an option, but in addition to the option, an area for accepting free input of a message is displayed. May be.

In the response input area 352 of FIG. 12B, buttons displaying "damaged (large)", "damaged (medium)", "damaged (small)", and "unconfirmed" are selected as survey result options. It is displayed as possible.

FIG. 13 is a diagram (No. 2) showing an example of the chat screen of the business manager device 300. In the message display area 351 shown in FIG. 13, the message "damaged (middle)" is displayed as the disaster situation input by the business manager.

Return the explanation to Fig. 7. The dialogue input reception unit 312 of the business manager device 300 transmits the information input as the investigation result to the dialogue control device 100 (step S17). The dialogue control unit 112 of the dialogue control device 100 refers to the response information 123, and sends the survey result received to the record having the business manager ID 123c related to the business manager device 300 that transmitted the survey result to the business establishment. The response information 123 is updated by including it in the situation 123d.

Next, the dialogue control unit 112 of the dialogue control device 100 transmits the investigation result transmitted from the business manager and the information inquiring whether or not BCP is to be activated to the decision maker device 200 (step S18). In the decision maker device 200, the damage situation of the business establishment and the message prompting the input operation of whether or not the BCP declaration needs to be activated are displayed as a message by the chatbot.

Next, the dialogue input reception unit 212 of the decision maker accepts the input of the judgment result of whether or not BCP is to be activated (step S19).

FIG. 14 is a diagram showing an example of a chat screen of the decision maker device 200. FIG. 14A is an example of a chat screen including a message prompting the input of the damage situation and the necessity of invoking the BCP declaration. FIG. 14B is an example of a chat screen including a response message as to whether or not the BCP declaration needs to be activated.

The decision maker device screen 250 displayed by the dialogue display unit 211 of the decision maker device 200 includes a message display area 251 and a response input area 252, similarly to the general employee device screen 450. In the message display area 251, a message by the chatbot of the dialogue control device 100 and a message indicating information input by the decision maker are displayed so as to be distinguishable.

The dialogue control unit 112 refers to the dialogue information 122, and when the presentation condition 122c included in the record in which the role 122a is the "decision maker" is satisfied, the dialogue content 122b related to the presentation condition 122c is set as a chatbot message. Is displayed in the message display area 251 of the decision maker device screen 250.

In the message display area 251 of the decision maker device screen 250 of FIG. 14A, a message indicating the damage situation and a message "Please select a process" are displayed as a message prompting the next input operation. ing.

In the message display area 251 of the decision maker device screen 250 of FIG. 14 (B), an instruction indicating "BCP activation" input by the decision maker for the chatbot message and activation of the BCP declaration are confirmed. A message indicating "ON" entered for the message is displayed. In addition, on the decision maker device screen 250, as a response to the message input by the decision maker, "BCP has been activated !! The business manager and employees will be notified of the BCP activation. The message "Please" and the message "Please select a process" by the chatbot are displayed.

Similar to the general employee device screen 450, the response input area 252 displays the type of response to the inquiry from the chatbot as an option, but in addition to the option, an area for accepting free input of a message is displayed. May be.

Return the explanation to Fig. 7. When the input of the judgment result of the decision maker to the response input area 252 is received in step S19, the dialogue input reception unit 212 of the decision maker device 200 transmits the judgment result to the dialogue control device 100 (step S20). After that, the dialogue control system 1 ends the processing of this sequence diagram.

There are some local crisis situations that require business continuity. For example, there are crisis situations in which it is sufficient to take measures to continue business in a specific area, such as flood damage caused by the collapse of a specific part of the riverbed. The dialogue control unit 112 may refer to the crisis occurrence area and the content of the crisis included in the crisis information and determine whether or not a response is necessary for each business establishment. For example, the dialogue control unit 112 uses the crisis information received in step S01 to determine whether or not the corresponding business establishment determination criteria stored in the area (not shown) of the storage unit 120 is satisfied for each business establishment. The dialogue control unit 112 can control the establishments that satisfy the corresponding establishment determination criteria so that the processing after step S02 is performed.

As mentioned above, according to this embodiment, it is possible to promote appropriate actions regarding business continuity in a crisis situation. The decision maker, the business manager, and the general employee respond to the chatbot message to appropriately transmit the information necessary for making a decision on business continuity to the dialogue control device 100. At this time, the dialogue control device 100 appropriately collects information required according to the role of the employee by the chatbot. In this way, even if the judgment of an employee with a certain role affects the behavior of an employee with another role, and there is a dependency on the judgment or behavior of an employee with a different role, it is possible to guide them to take appropriate actions. can.

In addition, in this embodiment, whether or not the business manager conducts an investigation and reports depends on, for example, the decision-maker's decision on whether or not an investigation is necessary. Even in such a case, it is possible to appropriately give an action instruction to an employee of another role in response to an input operation of an employee of one role.

In addition, according to this embodiment, when the person in charge has an obstacle in business execution, it is possible to efficiently determine a new person in charge who can perform business, and it is possible to respond promptly to a crisis situation. Become.

FIG. 10 is a sequence diagram showing an example of BCP activation post-processing of the dialogue control system 1. The processing of this sequence diagram is executed following the BCP activation support processing of the dialogue control system 1 shown in FIG. If the decision maker device 200 inputs a determination that BCP is not activated, the process shown in this figure is not executed.

First, the BCP determination unit 117 of the dialogue control device 100 determines that the BCP has been activated (step S31). When the BCP determination unit 117 receives the determination result indicating the BCP activation from the decision maker device 200 in step S20 shown in FIG. 7, the BCP determination unit 117 identifies the business establishment corresponding to the BCP activation of the decision maker. , BCP activation presence / absence 123f of the response information 123 related to the business establishment is updated.

Next, the BCP determination unit 117 transmits the measures associated with the investigation result in advance to the decision maker device 200 and the business manager device 300 (step S32). Specifically, in a region (not shown) of the storage unit 120 of the dialogue control device 100, a BCP manual including measures imposed on employees in each role when BCP is activated is stored. The BCP determination unit 117 refers to the area and transmits an action instruction corresponding to each role to the information processing apparatus. The BCP determination unit 117 transmits an action instruction not only to the decision maker device 200 and the business manager device 300, but also to the general employee device 400.

The transmitted action instruction is displayed as a chatbot message by the chat application of each information processing device.

Next, the dialogue input reception unit 312 of the business manager device 300 reports the situation after the response to the dialogue control device 100 as an investigation result (step S33). Specifically, the business manager appropriately investigates the restoration status of the business establishment and inputs the investigation result on the chat screen. The dialogue input reception unit 312 transmits the input information to the dialogue control device 100. Similar to the process from the inquiry of the survey result to the transmission of the survey result, which is performed in steps S15 to S17 of FIG. 7, the dialogue control unit 112 may specifically instruct the survey content as a chatbot message. can. The business manager inputs the survey results on the chat screen according to the instructions.

In response to an inquiry from the dialogue control unit 112 to each employee about the damage situation, the dialogue input reception unit 412 of the general employee device 400 inputs each damage situation to the response input area 452 of the general employee device screen 450. May be good. The dialogue control unit 112 updates the business establishment damage status 123d of the response information 123 using the damage status received from the business manager device 300. Further, the dialogue control unit 112 updates the personnel damage status 123e of the response information 123 by using the damage status of each of the received employees.

The transmission of countermeasures from the dialogue control device 100 performed in step S32 and the report of the damage situation from the business manager and general employees performed in step S33 are one or more at predetermined timings according to the BCP manual. It is done once.

Next, the crisis information acquisition unit 111 acquires crisis information (step S34). The processing of this step is the same as the processing of step S01 of FIG. The crisis information acquisition unit 111 may acquire crisis information on a regular basis, or may acquire crisis information that is suddenly issued according to a crisis situation.

Next, the restoration continuation determination unit 116 determines whether or not the restoration continuation condition is satisfied for each business establishment (step S35). Specifically, the restoration continuation determination unit 116 refers to the restoration continuation condition information 125 using the investigation result acquired in step S33 and the crisis information acquired in step S34, and determines whether or not the restoration continuation condition is satisfied. judge. As an example, the restoration continuation condition includes a value indicating the restoration ratio of the establishment and the crisis standard information used for determining whether or not the crisis situation continues.

For example, the restoration continuation determination unit 116 determines that the restoration continuation condition is satisfied for the establishments in which the ratio of the predetermined value or more is restored within the predetermined period from the activation of the BCP in step S31. Further, the recovery continuation determination unit 116 determines that the crisis situation does not continue by referring to the crisis standard information when a certain period of time has elapsed from the timing when the latest disaster alert occurs, and determines that the restoration continuation condition is satisfied. .. The restoration continuation determination unit 116 may comprehensively determine whether or not to continue the restoration of the establishment by using both the restoration ratio of the establishment and the information on whether or not the crisis situation continues. The restoration continuation determination unit 116 may acquire weather information from another server device (not shown) and determine whether or not the restoration continuation condition is satisfied by using the weather information.

Next, the dialogue control unit 112 inquires of the decision maker device 200 about the continuation of restoration (step S36). Specifically, the dialogue control unit 112 causes the decision maker device screen 250 to display a message including the damage status and crisis information used for determining the necessity of continuation of restoration in step S35, and the determination result of continuation of restoration. .. Further, the dialogue control unit 112 displays a message on the decision maker device screen 250 to accept the input operation of the necessity of continuation of restoration.

Next, the dialogue input reception unit 212 of the decision maker device 200 transmits information including a determination regarding the continuation of restoration to the dialogue control device 100 (step S38). Specifically, the decision maker who referred to the determination result transmitted from the dialogue control device 100 in step S37, the damage situation, and the crisis information recovers the response input area 252 of the decision maker device screen 250. Enter the judgment result regarding continuation. The dialogue input receiving unit 212 receives an input operation of the decision maker for the response input area 252 and transmits it to the dialogue control device 100.

Next, the dialogue control unit 112 of the dialogue control device 100 presents to the business manager device 300 whether or not restoration is necessary. The dialogue control unit 112 transmits the following predetermined measures to the business establishment determined not to continue the restoration (step S39). Specifically, the dialogue control unit 112 transmits the determination result received from the decision maker in step S38 to the business manager of the business establishment where it is determined whether or not restoration is necessary.

In step S38, the dialogue control unit 112 refers to the BCP manual for the business establishment determined not to continue the restoration, identifies the following measures predetermined in the BCP manual, and transmits the following measures to the business manager device 300. As an example, a restoration instruction designating another adjacent business establishment is transmitted to the business manager device 300 of the business establishment that is determined not to continue the restoration. The necessity of continuation of restoration and countermeasures transmitted by the dialogue control unit 112 are displayed in the message display area 351 of the business manager device screen 350.

If the decision maker does not need to make a decision regarding the continuation of restoration, the processes of steps S36 to S38 can be omitted. In that case, the dialogue control unit 112 transmits the following measures in step S39 to the business manager device 300 of the business establishment determined in step S35 that the restoration continuation condition is not satisfied. Further, the dialogue control unit 112 refers to the management information 121 to specify the decision maker who controls the business establishment. The dialogue control unit 112 also presents the necessity of continuation of restoration to the decision maker device 200 of the specified decision maker in step S39, and the establishment determined not to continue restoration and the business of the establishment. The measures to be transmitted to the person in charge are presented and displayed in the message display area 251 of the decision maker device screen 250.

In addition, the dialogue control device 100 and the business manager device 300 of the business establishment for which it is determined whether or not to continue the recovery execute the processes of steps S32 and S33 as necessary even after the determination in accordance with the BCP manual. ..

Next, the BCP determination unit 117 determines whether or not the BCP cancellation condition is satisfied (step S40). Specifically, the BCP determination unit 117 determines whether or not the survey result indicating the restoration status of the business establishment transmitted from the business manager device 300 satisfies the BCP cancellation condition. For the business establishments that the BCP determination unit 117 does not determine that the BCP cancellation condition is satisfied, this process is repeatedly executed until the investigation result that satisfies the BCP cancellation condition is transmitted from the business manager device 300.

Next, the BCP determination unit 117 notifies the decision maker device 200 that the BCP cancellation condition is satisfied (step S41). Specifically, the BCP determination unit 117 identifies the decision maker who controls the business establishment satisfying the BCP cancellation condition with reference to the management information 121, and refers to the decision maker device 200 possessed by the decision maker. Information indicating that the BCP cancellation condition is satisfied is transmitted. The dialogue display unit 211 of the decision maker device 200 displays a message indicating that the BCP cancellation condition is satisfied in the message display area 251 of the decision maker device screen 250.

Next, the dialogue input reception unit 212 of the decision maker device 200 receives the input of the determination result of whether or not BCP cancellation is necessary (step S42). Specifically, the dialogue input receiving unit 212 accepts an input operation of the determination result of whether or not the BCP is canceled by the decision maker in the response input area 252 of the decision maker device screen 250.

Next, the dialogue input receiving unit 212 transmits the determination result of accepting the input operation in step S42 to the dialogue control device 100 (step S43).

If the determination result transmitted to the dialogue control device 100 is a determination that the BCP is not released, the dialogue control system 1 returns the process to step S32. That is, the recovery measures are transmitted to the business manager device 300 again. The dialogue control device 100 may not return the process to step S32, and may re-notify the decision maker device 200 in step S41 until a determination result for canceling the BCP is transmitted. When the determination result transmitted to the dialogue control device 100 is a determination to cancel the BCP, the dialogue control system 1 ends the processing of the present sequence diagram.

As described above, according to the dialogue control system 1 of the present embodiment, it is possible to promote a judgment according to the role even after the BCP is activated. In addition, even when the behavior of an employee in another role changes according to the judgment of an employee in one role, it is possible to appropriately give an action instruction to an employee in another role according to the judgment result.

Although each embodiment of the present invention has been described above, the present invention is not limited to one example of the above-described embodiment, and includes various modified examples. For example, an example of the above-described embodiment has been described in detail for the sake of clarity of the present invention, and the present invention is not limited to those having all the configurations described here. Further, it is possible to replace a part of the configuration of one example of a certain embodiment with the configuration of another example. It is also possible to add the configuration of another example to the configuration of one example of one embodiment. Further, it is also possible to add / delete / replace a part of the configuration of one example of each embodiment with another configuration. Further, each of the above configurations, functions, processing units, processing means and the like may be realized by hardware by designing a part or all of them by, for example, an integrated circuit. In addition, the control lines and information lines in the figure indicate what is considered necessary for explanation, and do not necessarily indicate all. You can think of almost all configurations as interconnected.

Further, the functional configurations of the dialogue control device 100, the decision maker device 200, the business manager device 300, and the general employee device 400 are classified according to the main processing contents in order to facilitate understanding. be. The invention of the present application is not limited by the method and name of classification of the components. As shown above, the configurations of the dialogue control device 100, the decision maker device 200, the business manager device 300, and the general employee device 400 can be further classified into more components according to the processing content. It can also be categorized so that one component performs more processing.

1: Dialogue control system, 11: Arithmetic device, 12: Memory, 13: External storage device, 14: Input IF, 15: Output IF, 16: Communication IF, 17: Storage medium drive device, 18: Media, 100: Dialogue Control device, 110/210/310/410: Processing unit, 111: Crisis information acquisition unit, 112: Dialogue control unit, 113: Person in charge determination unit, 114: Safety information acquisition unit, 115: Position information acquisition unit, 116: Recovery continuation judgment unit 117: BCP judgment unit, 120: storage unit, 121: management information, 122: dialogue information, 123: response information, 124: responsible person candidate information, 125: recovery continuation condition information, 130/220/320 420: Input unit, 140, 230, 330, 430: Output unit, 150, 240, 340, 440: Communication unit, 200: Decision-maker device, 211, 311, 411: Dialogue display unit, 212, 312, 412 : Dialogue input reception unit, 250: Decision-maker device screen, 251, 351, 451: Message display area, 252, 352, 452: Response input area, 300: Business manager device, 350: Business manager device screen, 400 : General employee equipment, 450: General employee equipment screen, N: Network

Claims (12)

1. A dialogue control unit that controls dialogue with the information processing device,
   It is provided with a storage unit for storing dialogue information in which the dialogue to be presented and the presentation condition are associated with each other for the role of the employee having the information processing device in the crisis situation.
   When the dialogue control unit acquires information related to the input operation of the employee having a certain role, the dialogue control unit receives a predetermined action instruction in the crisis situation as the dialogue related to the presentation condition related to the input operation in the dialogue information. A dialogue control device, characterized in that the information is presented to the employee having a predetermined role.
2. The dialogue control device according to claim 1.
   When the dialogue control unit acquires information related to a predetermined input operation by an employee of the predetermined role, the dialogue control unit issues the predetermined action instruction associated with the input operation in the dialogue information to another role other than the role. A dialogue control device, characterized in that it is presented to the employee having a role.
3. The dialogue control device according to claim 1 or 2.
   It has a responsible person determination department that determines the responsible person from among the above employees.
   The storage unit stores responsible person candidate information including one or a plurality of responsible person candidates.
   The person in charge determination unit is a dialogue control device, characterized in that one person in charge is determined from the candidates for the person in charge based on the presence or absence of a response from the information processing apparatus or the content of the response.
4. The dialogue control device according to claim 3.
   It is equipped with a location information acquisition unit that acquires the location information of the employee.
   The responsible person determination unit determines whether or not the responsible person candidate can perform business by using the position information of the responsible person candidate, and determines the responsible person candidate who can perform business as the responsible person. A dialogue control device characterized by the fact that.
5. The dialogue control device according to claim 3 or 4.
   The responsible person determination unit determines one decision maker as the responsible person based on the presence or absence of a response from the decision maker candidate or the content of the response, and the dialogue control unit responds to the investigation from the decision maker. When accepting, one business manager is determined as the manager based on the presence or absence of a response from the business manager candidate or the content of the response.
   The dialogue control unit is characterized in that it causes the decision maker to display a screen for accepting an input operation of whether or not a survey is necessary, and acquires information indicating an input operation of information indicating whether or not a survey is necessary as a response. , Dialog control device.
6. The dialogue control device according to claim 5.
   A dialogue control device comprising a safety information acquisition unit that transmits a dialogue inquiring about safety information to the employee and acquires the safety information as a response when receiving a response of an investigation requirement from the decision maker. ..
7. The dialogue control device according to claim 5 or 6.
   When the dialogue control unit receives the response of the investigation required from the decision maker, the dialogue control unit causes the business manager determined by the manager decision maker to display a screen for accepting an input operation of the damage status of the business establishment. , A dialogue control device, characterized in that information indicating the damage status of the business establishment is acquired as a response.
8. The dialogue control device according to claim 7.
   The dialogue control unit presents the damage status of the business establishment input by the business manager to the decision maker determined by the responsible person determination unit, and accepts an input operation of whether or not the BCP declaration needs to be activated. A dialogue control device comprising displaying a screen and acquiring information indicating whether or not the decision maker needs to activate the BCP declaration as a response.
9. The dialogue control device according to any one of claims 1 to 8.
   The crisis information acquisition department that acquires crisis information from other devices,
   It is equipped with a restoration continuation judgment unit that determines whether or not to continue the restoration of the establishment by using the investigation result regarding the restoration of the establishment and the crisis information.
   The dialogue control unit is a dialogue control device, characterized in that information indicating an investigation result is acquired from the information processing apparatus possessed by the business manager determined as the person in charge of the business establishment.
10. A dialogue control system having a plurality of information processing devices owned by employees and a dialogue control device communicably connected to each of the information processing devices.
    Each of the information processing devices
    A dialogue display unit that displays the dialogue transmitted from the dialogue control device and the dialogue input by the employee, and the dialogue display unit.
    It is equipped with a dialogue input reception unit that accepts input operations from the employees.
    The dialogue control device is
    A dialogue control unit that controls dialogue with the information processing device,
    It is provided with a storage unit for storing dialogue information in which the dialogue to be presented and the presentation condition are associated with each other for the role of the employee having the information processing device in the crisis situation.
    When the dialogue control unit acquires information indicating an input operation of the employee having a certain role, the dialogue control unit receives a predetermined action instruction in the crisis situation as the dialogue related to the presentation condition related to the input operation in the dialogue information. A dialogue control system, characterized in that the information is presented to the employee having the predetermined role.
11. A program that causes the processing unit of a computer to execute a dialogue control method.
    Execute a dialogue control procedure that controls the dialogue with the information processing device,
    In the dialogue control procedure, when the information indicating the input operation of the employee having a certain role to the information processing device is acquired, the dialogue information in which the dialogue to be presented and the presentation condition are associated with the role in the crisis situation of the employee is obtained. A program, which is referred to and is characterized in that, as the dialogue related to the presentation condition related to the input operation, a predetermined action instruction in the crisis situation is presented to the employee having a predetermined role.
12. It is a dialogue control method using a dialogue control device.
    It has a dialogue control procedure that controls the dialogue with the information processing device.
    In the dialogue control procedure, when information indicating an input operation of an employee having a certain role to the information processing device is acquired, dialogue information in which the dialogue to be presented and the presentation condition are associated with each other for the role of the employee in a crisis situation is obtained. A dialogue control method, which is referred to and is characterized in that, as the dialogue related to the presentation condition related to the input operation, a predetermined action instruction in the crisis situation is presented to the employee having a predetermined role.

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