WO2021175018A1 - Procédé de fabrication de carte pour hôtel, système de fabrication de carte pour hôtel et système de gestion d'hôtel - Google Patents

Procédé de fabrication de carte pour hôtel, système de fabrication de carte pour hôtel et système de gestion d'hôtel Download PDF

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WO2021175018A1
WO2021175018A1 PCT/CN2021/071531 CN2021071531W WO2021175018A1 WO 2021175018 A1 WO2021175018 A1 WO 2021175018A1 CN 2021071531 W CN2021071531 W CN 2021071531W WO 2021175018 A1 WO2021175018 A1 WO 2021175018A1
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WIPO (PCT)
Prior art keywords
hotel
information
user
card
room
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PCT/CN2021/071531
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English (en)
Chinese (zh)
Inventor
张明扬
郭庆
张散集
熊高琰
宋丽芳
戴军忠
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北京三快在线科技有限公司
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Publication of WO2021175018A1 publication Critical patent/WO2021175018A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • This application relates to the field of hotel management, and in particular to a hotel card making method, hotel card making system and hotel management system.
  • the purpose of this application is to disclose a hotel card making method, a hotel card making system, and a hotel management system.
  • this application discloses a hotel card making method, including the following steps: obtaining reservation information of a target hotel submitted by a user, the reservation information includes the attribute information of the mobile device of the staying user, and the attribute information is related to the equipment of the target hotel.
  • the authorization matches; according to the obtained room determination information of the target hotel, a card data request is sent to the target hotel, and an electronic room card is generated based on the received card data and reservation information returned by the target hotel, so
  • the card-making data is associated with the equipment of the target hotel; the electronic room card is sent to the mobile equipment of the check-in user who has passed the identity verification.
  • the method of obtaining the attribute information of the mobile device of the staying user in the reservation information includes at least one of the following: obtaining the mobile device of the staying user entered by the user in the reservation order The attribute information of the user; the attribute information of the user's mobile device is obtained through an application; the attribute information of the mobile device of the user is obtained through the historical data of the staying user.
  • the attribute information of the mobile device includes at least one of NFC attributes, RFID attributes, Bluetooth attributes, and Zigbee attributes.
  • the method of obtaining room determination information of the target hotel includes at least one of the following: receiving room determination information obtained by the target hotel according to the reservation information; according to the reservation information, Obtain room determination information of the target hotel corresponding to the reservation information.
  • the step of verifying the identity of the staying user is performed before the step of generating an electronic room card based on the received card-making data and reservation information returned by the target hotel .
  • the step of verifying the identity of the occupant user includes: comparing the face image with the received on-site face image of the occupant user and the reservation information The facial features in the database are matched to obtain the verification result of the user's identity.
  • the equipment of the target hotel includes one or more of guest room access control, elevator access control, and community access control.
  • the second aspect of the application discloses a hotel card making system, including: an information acquisition module for acquiring reservation information of a target hotel submitted by a user; the reservation information includes attribute information of the mobile device of the staying user, and the attribute information Matching with the device authority of the target hotel; an electronic room card generation module, used to send a card-making data request to the target hotel according to the obtained room determination information of the target hotel, and based on the received target hotel
  • the returned card-making data and reservation information generate an electronic room card, and the card-making data is associated with the equipment of the target hotel;
  • an information sending module is used to send the electronic room card to the mobile of the check-in user who has passed the identity verification equipment.
  • the manner in which the reservation information obtaining module obtains the attribute information of the mobile device of the staying user from the reservation information includes at least one of the following: The attribute information of the mobile device of the staying user in the, the attribute information of the mobile device of the user is obtained through an application program; the attribute information of the mobile device of the staying user is obtained through the historical data of the staying user.
  • the attribute information of the mobile device includes at least one of NFC attributes, RFID attributes, Bluetooth attributes, and Zigbee attributes.
  • the information acquisition module further includes receiving room determination information acquired by the target hotel according to the reservation information.
  • the hotel card making system further includes an order determination module, which is used to determine, according to the reservation information, the room of the target hotel corresponding to the reservation information, and generate a room determination information.
  • the hotel card making system further includes an identity authentication module, configured to perform identity verification on the staying user based on the reservation information and the face information of the staying user.
  • the equipment of the target hotel includes one or more of guest room access control, elevator access control, and community access control.
  • a third aspect of the present application discloses a hotel management system, including: a storage device for storing at least one program; a processing device, connected to the storage device, for executing the at least one program to coordinate the execution of the storage device And implement the hotel card-making method as described above.
  • the fourth aspect of the present application discloses a computer-readable storage medium, which is characterized in that it stores at least one program, and the at least one program implements the aforementioned hotel card manufacturing method when called.
  • the hotel card making method, hotel card making system, and hotel management system disclosed in this application send a card making data request to the target hotel by acquiring the reservation information of the target hotel and the room determination information of the target hotel submitted by the user. And based on the received card production data and reservation information, an electronic room card is generated, and the electronic room card is sent to the mobile device of the resident user who has passed the identity verification, so that the resident user can use the electronic room card to use the electronic room card to use the card in the target hotel.
  • All kinds of data-related equipment provide the security of real-name check-in, and can carry out intelligent electronic room card management, realize the unmanned management of the hotel, save operating costs and improve the check-in efficiency and check-in experience of users.
  • Figure 1 shows a schematic flow chart of an embodiment of the hotel card making method according to this application
  • Figure 2 shows a schematic flow diagram of the steps of generating an electronic room card in an embodiment
  • FIG. 3 shows a flow diagram in an embodiment of the steps of acquiring the on-site facial features of the check-in user to verify the identity of the check-in user in the reservation information;
  • FIG. 4 shows a schematic diagram of the structure of an embodiment of the hotel card making system of this application
  • FIG. 5 shows a schematic diagram of the structure of an embodiment of the hotel management system of this application.
  • A, B or C or "A, B and/or C” means "any of the following: A; B; C; A and B; A and C; B and C; A, B and C” .
  • An exception to this definition will only occur when the combination of elements, functions, steps or operations is inherently mutually exclusive in some way.
  • this application discloses a hotel card making method, a hotel card making system, and a hotel management system.
  • the identity verification of the check-in user and the production and electronic room card can be completed based on the reservation information of the target hotel.
  • the issuance allows the staying user to use the mobile device to receive the electronic room card and use the electronic room card to obtain the hotel service authority, realize the unmanned management of the hotel, save operating costs and improve the user's check-in efficiency and check-in experience.
  • the hotels involved include but are not limited to: economic chain hotels, business hotels, luxury or star hotels, homestays, and rental apartments.
  • the hotel may also be a hotel business registered or settled on an OTA (Online Travel Agent, online travel agency) platform.
  • OTA Online Travel Agent, online travel agency
  • the hotel card making method for hotel guest rooms disclosed in this application is applied to a hotel management system.
  • the hotel management system is, for example, a hotel PMS (Property Management System, property management system) system capable of assisting the hotel in business management and control of computer management.
  • the hotel management system includes at least one computer or server.
  • the computer or server of the hotel management system is associated with electrical equipment installed in, for example, a hotel room, access control of the guest room, elevator access control, and, for example, a hotel Corridors, halls, and other sensors or monitoring equipment, etc.
  • the computer or server is used to make an electronic room card after verifying the identity of the occupant user and send it to the mobile device of the occupant user, so that the user's device can use the electronic room card Obtain the corresponding hotel service permissions.
  • the hotel management system is an information management service system configured in the cloud
  • the hotel management system includes a server
  • the at least one server can be deployed in accordance with various factors such as functions and loads.
  • the server end may be composed of servers based on a cloud architecture.
  • a server based on a cloud architecture includes a public cloud (Public Cloud) server and a private cloud (Private Cloud) server.
  • the public or private cloud server includes Software-as-a-Service (Software-as-a-Service, SaaS).
  • the private cloud service terminal is, for example, Meituan cloud computing service platform, Facebook cloud computing service platform, Amazon cloud computing service platform, Baidu cloud computing platform, Tencent cloud computing platform, etc.
  • the server can also be composed of distributed or centralized server clusters.
  • the server cluster is composed of at least one physical server.
  • Each physical server is configured with multiple virtual servers, each virtual server runs at least one functional module in the hotel information management service system, and each virtual server communicates through a network.
  • the communication connection is a connection mode that establishes a connection between different devices based on a certain communication protocol or other matching rules and realizes data transmission and information exchange, including a connection established between a remote terminal and a target object terminal through identification information pairing .
  • the communication protocol is the rules that need to be followed to achieve communication or service between devices.
  • the protocol defines the format of the data unit, the connection method of the information unit, and the timing of sending and receiving information to ensure the identification and transmission of information between devices
  • the communication protocol includes TCP (Transmission Control Protocol)/IP (Internet Protocol), NETBEUI (NetBios Enhanced User Interface) and IPX/SPX (Internetwork Packet Exchange/Sequences Packet Exchange, Packet switching/sequential packet switching).
  • the identification information is used to determine the attributes of different terminal devices, such as a unique device identification code, to determine that the connected terminal is a correct correspondence, and then to implement subsequent data transmission between the terminal devices.
  • FIG. 1 shows a schematic flowchart of an embodiment of the hotel card manufacturing method according to this application.
  • the hotel card manufacturing method in the embodiment includes the following steps:
  • Step S11 Obtain the reservation information of the target hotel submitted by the user.
  • the reservation information includes the attribute information of the mobile device of the staying user, and the attribute information matches the device authority of the target hotel.
  • the hotel card manufacturing method can be executed by a server located at the local end or in the cloud according to the equipment configuration conditions in the hotel. For example, in some embodiments, if the hotel is not equipped with corresponding hardware and only provides housing and adopts hosting, or if the hotel has hardware configuration but the hardware configuration is poor and the data processing speed is slow, it can be executed by the cloud server Processing and feedback; in some embodiments, if the hotel has a corresponding hardware configuration and the hardware configuration is good, and the storage space is sufficient, the hotel card manufacturing method can also be executed locally.
  • the user's reservation information is related information in the user's reservation order for the target hotel.
  • the reservation order of the target hotel refers to reservation information or order information of the target hotel on related service content.
  • the user's reservation order is booked through the user's mobile device or other similar methods.
  • the mobile device can be loaded with an APP (application) application or an electronic device with webpage/website access capability, where the APP application includes traditional applications that need to be installed separately (for example, OTA platform).
  • APP applications such as OTA platform APP applications, hotel-specific APP applications, small program applications
  • a web browser to visit OTA website or hotel official website to browse, and according to the needs of the staying user (for example, check-in Time, number of rooms, room type, etc.)
  • the information management service system of the OTA platform or the hotel management system of the target hotel receives the hotel reservation order submitted by the user through the mobile device, and confirms whether the room database can meet
  • the predetermined order is processed, and the reservation success information is fed back to the user's mobile device, and corresponding order information is generated.
  • the mobile device may include a memory, a memory controller, one or more processing units (CPU (Central Processing Unit, central processing unit)), peripheral interfaces, RF (Radio Frequency, radio frequency) circuits, audio Circuits, speakers, microphones, input/output (I/O (Input/Output, input/output)) subsystems, display screens, other output or control devices, and external ports and other components, which pass through one or more communication buses Or signal line for communication.
  • the mobile devices include, but are not limited to: tablet computers, smart phones, personal digital assistants (Personal Digital Assistant, PDA for short), smart watches, notebook computers, etc.
  • the mobile device may be configured with a module having a network connection function, such as at least one of a Wi-Fi (Wireless Fidelity, wireless fidelity) module and a Bluetooth module.
  • Wi-Fi Wireless Fidelity, wireless fidelity
  • the user's reservation order can also be booked in other similar ways.
  • the user's reservation order is implemented through other communication devices with webpage/website access capabilities.
  • the user's reservation order is realized by telephone or email.
  • the user's reservation information includes but is not limited to: at least one of name, certificate information, communication information, order number, and unit name.
  • the user who performs the reservation reservation order operation and the subsequent check-in user who uses the reservation order are the same person.
  • the user who performs the reservation reservation order operation is not the same person as the check-in user who subsequently uses the reservation order.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel may include the fields of "reserved user” and "check-in user", so that the users can enter the " Enter the name information of the corresponding person in the fields of "Booking User” and "Check-in User".
  • hotel merchants pay more attention to the actual "check-in user” information. Therefore, the information management service system of the OTA platform or the reservation page provided by the hotel management system of the target hotel Only the column of "check-in user" is included, so that the user can input the name information of the corresponding person in the column of "check-in user” respectively.
  • the certificate types of the certificate information may include ID cards, passports, driving licenses, social security cards, military IDs, student IDs, and the like.
  • the credential information has a unique corresponding relationship with the user. For example, for a single user, there is only one kind of ID card information, passport information, driving license information, etc., based on the original binding relationship between the credential information and the user, Obtain the order information associated with the user's credential information.
  • the credential information mainly includes the identification number in the credential, that is, a personal ID (Identity, identification), and each identity identification number in the corresponding credential management system does not have repetitiveness, and the user corresponding to the ID can be determined.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel includes the fields of "reserved user” and "check-in user", Then, in one situation, the "reserved user” field is associated with a corresponding "reserved user's credential information” field, and the "check-in user” field is associated with a corresponding "check-in user's credential information” field In another case, in order to meet the real-name registration requirements of the check-in user, the "check-in user” field is associated with the corresponding "check-in user's certificate information" field.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel only includes the "check-in user” field, then the "check-in user” field is associated with a corresponding " Check-in user’s ID information” field.
  • the communication information may include mobile phone number, fixed phone number, mail address, etc.
  • the communication information can be used to ensure that the user or related personnel can be kept in contact.
  • an OTA platform or a hotel can maintain a communication contact with the user through the communication information. This communication contact not only includes an OTA platform or a hotel.
  • Two-way communication with the user such as telephone communication or email communication, also includes the one-way sending of notification information related to the predetermined order by the OTA platform or the hotel to the user, such as order confirmation notification, order expiration reminder, order Change notification, verification information (such as verification code or security code), etc.
  • the communication information has a function similar to credential information.
  • the communication information has a unique corresponding relationship with the user. For example, for a single user, there is only one type of communication information, and based on the original binding relationship between the communication information and the user, the order information associated with the communication information is obtained.
  • the communication information is taken as an example of a mobile phone number for description.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel includes the fields of "reserved user” and "check-in user", then, in one case, the " The "Booked User” field is associated with the corresponding "Booking User's Mobile Phone Number” field, and the "Check-in User” field is associated with the corresponding "Check-in User's Mobile Phone Number” field. In another case, to satisfy If the check-in user is required to contact or authenticate, then the "check-in user” field is associated with the corresponding "check-in user's mobile phone number” field.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel only includes the "check-in user” field, then the "check-in user” field is associated with a corresponding " Check-in user’s mobile phone number” field.
  • the reservation information of the user further includes attribute information of the mobile device of the staying user, and the attribute information of the mobile device matches the device authority of the target hotel.
  • the attribute information of the mobile device may be, for example, at least one of NFC (Near Field Communication) attributes, RFID (Radio Frequency Identification) attributes, Bluetooth attributes, and Zigbee attributes.
  • NFC is the abbreviation of Near Field Communications, that is, short-range wireless communication technology, which is a non-contact sensing and identification technology that allows non-contact point-to-point M2M (Machine to Machine) data exchange between electronic devices.
  • NFC is developed on the basis of non-contact radio frequency identification (RFID) technology and combined with wireless interconnection technology. It integrates inductive card readers, inductive cards and point-to-point communication functions on a single chip, and uses mobile terminals to achieve Mobile payment, e-ticketing, access control, mobile identification, anti-counterfeiting and other applications.
  • RFID radio frequency identification
  • RFID is the abbreviation of Radio Frequency Identification, that is, video recognition technology, which is a kind of automatic identification technology. It uses wireless radio frequency to carry out non-contact two-way data communication and uses radio frequency to read and write recording media (electronic tags or radio frequency cards). , So as to achieve the purpose of identifying the target and data exchange.
  • RFID has a wide range of applications. Typical applications include animal chips, car chip anti-theft devices, access control, parking lot control, production line automation, and material management.
  • Bluetooth technology is an open global specification for wireless data and voice communication. It is a special short-range wireless technology connection based on low-cost short-range wireless connections to establish a communication environment for fixed and mobile devices.
  • Zigbee technology is a wireless communication technology applied to short distances and low rates. It is mainly used for data transmission between various electronic devices with short distances, low power consumption and low transmission rates, as well as typical periodic data, Intermittent data and low response time data transmission applications.
  • the user makes an online payment on a mobile device or similar information processing device within a prescribed payment period after the information management service system of the OTA platform or the hotel management system of the target hotel feeds back the success information of the reservation.
  • the operation completes the payment.
  • the information management service system of the OTA platform or the hotel management system of the target hotel can provide the input information field of the payment account on the reservation page, and require the user to input the relevant payment account information.
  • the information management service system or the hotel management system of the target hotel will deduct the corresponding fee from the relevant payment account provided by the user within the expected time after the information about the success of the reservation is fed back.
  • the user after the information management service system of the OTA platform or the hotel management system of the target hotel feedbacks the successful information of the reservation, the user will not be required to pay, but will be required only when the reservation order is used for the check-in operation. .
  • the payer of the predetermined order It can be the user who operates the predetermined order, or the actual occupant who stays in, or is related to the user or the occupant user. Of other contacts, the contacts can be associated through mobile phone numbers, social accounts, etc.
  • step S11 the information management service system of the OTA platform or the hotel management system of the target hotel obtains the corresponding reservation order and the reservation information in the reservation order according to the information input by the check-in user. That is, the attribute information of the mobile device of the staying user is included.
  • the method of obtaining the attribute information of the mobile device of the staying user in the reservation information may include obtaining the attribute information of the mobile device of the staying user entered by the user in the reservation order.
  • the user can enter information related to the attribute information of the user’s mobile device in the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel.
  • the user directly enters The attribute information of the user's mobile device, for example, has NFC function, has RFID function, has Bluetooth function, and Zigbee attribute.
  • the user enters the model of the mobile device of the user, such as iPhone 8, iPhone 11, Huawei P30, Samsung S10, and so on.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel provides options for each attribute information, and the user selects the check-in user’s mobile device in these attribute information options.
  • Property information is provided by the information management service system of the OTA platform or the hotel management system of the target hotel.
  • the method of obtaining the attribute information of the mobile device of the user in the reservation information may be to obtain the attribute information of the user's mobile device through an application.
  • the attributes of the mobile device can be automatically obtained by setting the APP application of the authorized OTA platform or the hotel-specific APP application Information, here, no manual operation by the user is required, and the APP application program of the OTA platform or the hotel-specific APP application program can automatically obtain the attribute information of the user's mobile device.
  • the application program may also adopt other third-party application programs.
  • the method of obtaining the attribute information of the mobile device of the staying user in the reservation information may be to obtain the attribute information of the mobile device of the staying user through the historical data of the staying user. For example, according to the information of the staying user, the attribute information of the current mobile device can be obtained from the past historical data.
  • the check-in user When the check-in user wants to use the reservation order (that is, use the reservation order to check in), the check-in user can obtain at least one of the reservation information in the relevant reservation order, such as certificate information, communication information, etc. The corresponding scheduled order.
  • the attribute information matches the device authority of the target hotel.
  • the equipment of the target hotel includes, but is not limited to: one or more of guest room access control, elevator access control, and community access control. Or, if the target hotel is equipped with other functional facilities, the equipment may also cover these other functional facilities. For example, the equipment may also include the hotel’s parking lot gates, restaurants, lounges, meeting rooms, activity rooms, and fitness facilities. Access control for rooms, gardens, etc.
  • Step S13 according to the obtained room determination information of the target hotel, send a card-making data request to the target hotel, and generate an electronic room card based on the card-making data and reservation information returned by the target hotel, and the card-making data and equipment of the target hotel Associated.
  • the information management service system of the OTA platform or the hotel management system of the target hotel When the check-in user wants to use the predetermined order, the information management service system of the OTA platform or the hotel management system of the target hotel generates room determination information according to the corresponding operation of the check-in user.
  • the manner of obtaining room determination information of the target hotel may include: receiving room determination information obtained by the target hotel according to the reservation information.
  • the information management service system of the OTA platform or the hotel management system of the target hotel receives room determination information obtained by the target hotel according to the reservation information.
  • the target hotel selects a room that matches the reservation order according to the operation of the check-in user (such as operating a reservation order and entering corresponding reservation information or signing in, etc.), and the target hotel selects a room that matches the reservation order to form room confirmation information according to the reservation order.
  • the manner of obtaining room determination information of the target hotel may include: obtaining room determination information of the target hotel corresponding to the reservation information according to the reservation information.
  • the information management service system of the OTA platform or the hotel management system of the target hotel obtains the room determination information of the target hotel corresponding to the reservation information according to the reservation information.
  • the target hotel sends the information of all rooms available for check-in to the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel, the server of the information management service system of the OTA platform or the hotel management system of the target hotel.
  • the server selects a room matching the reservation order from the available rooms of the target hotel according to the operation of the check-in user (for example, operating a reservation order and entering corresponding reservation information or signing in, etc.) to form room confirmation information.
  • the information management service system of the OTA platform or the hotel management system of the target hotel may send a card-making data request to the target hotel and obtain the target hotel according to the obtained room determination information of the target hotel.
  • the returned business card data may be sent to the target hotel and obtain the target hotel according to the obtained room determination information of the target hotel.
  • the method for sending a card-making data request to the target hotel and obtaining the card-making data returned by the target hotel may include: the target hotel according to the operation of the staying user (for example, operating a predetermined order and inputting the corresponding Reservation information or check-in, etc.), the target hotel selects a room matching the reservation order according to the reservation order to form room confirmation information, and sends the room confirmation information to the server of the information management service system of the OTA platform or The server of the hotel management system of the target hotel.
  • the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel sends a card-making data request to the target hotel according to the obtained room determination information of the target hotel According to the card-making data request, the target hotel sends the card-making data of the room selected in the room determination information to the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel.
  • the target hotel selects a room that matches the reservation order according to the reservation order and enters the corresponding reservation information or sign in according to the operation of the staying user (such as operating a reservation order and entering corresponding reservation information or signing in, etc.) to generate room confirmation information And send the room determination information and the card-making data corresponding to the selected room to the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel.
  • the method for sending a card-making data request to the target hotel and obtaining the card-making data returned by the target hotel may include: the target hotel according to the operation of the staying user (for example, operating a predetermined order and inputting the corresponding Reservation information or check-in, etc.), the target hotel selects a room matching the reservation order according to the reservation order to form room confirmation information, and sends the room confirmation information to the server of the information management service system of the OTA platform or The server of the hotel management system of the target hotel.
  • the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel sends a card-making data request to the target hotel according to the obtained room determination information of the target hotel According to the card-making data request, the target hotel sends the card-making data of the room selected in the room determination information to the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel.
  • the target hotel selects a room that matches the reservation order according to the reservation order and enters the corresponding reservation information or sign in according to the operation of the staying user (such as operating a reservation order and entering corresponding reservation information or signing in, etc.) to generate room confirmation information And send the room determination information and the card-making data corresponding to the selected room to the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel.
  • the method of sending a card manufacturing data request to the target hotel and obtaining the card manufacturing data returned by the target hotel may include: the target hotel compiles the information of all the rooms that can be accommodated and the system matching these rooms.
  • the card data is sent to the server of the information management service system of the OTA platform or the hotel management system of the target hotel. Operate the reservation order and enter the corresponding reservation information or check-in, etc.) Select a room that matches the reservation order from the available rooms of the target hotel to form room confirmation information, and obtain the information that matches the reservation order The card data of the guest room.
  • step S13 after obtaining the room determination information of the target hotel and the card manufacturing data matching the room, an electronic room card can be generated based on the received card manufacturing data and reservation information returned by the target hotel .
  • the electronic room card is generated based on the card-making data and reservation information returned by the target hotel. Therefore, due to the safety requirements of hotel management and the check-in user To ensure the security, it is also necessary to verify the identity of the check-in user based on the reservation information.
  • the electronic room card before generating the electronic room card, it further includes the step of verifying the identity of the resident user, that is, the electronic room card is based on the identity verification of the resident user and then based on the target after passing the identity verification.
  • the hotel s card-making data and reservation information are generated.
  • FIG. 2 shows a schematic flow diagram of the steps of generating an electronic room card in an embodiment.
  • the step of generating an electronic room card includes:
  • Step S21 Acquire the identity information of the check-in user according to the reservation information.
  • the information management service system of the OTA platform or the hotel management system of the target hotel obtains the reservation information of the target hotel submitted by the user, and obtains the identity information of the staying user according to the reservation information.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel includes, for example, "check-in user", “check-in user's certificate information", and "check-in user's information”.
  • the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel can obtain the corresponding order information according to the operation of the check-in user (for example, operating a reservation order and entering the corresponding reservation information or check-in, etc.).
  • the order information contains the identity information of the check-in user, for example, the name of the check-in user, the ID number of the check-in user, and the mobile phone number of the check-in user.
  • Step S23 Obtain on-site facial features of the check-in user to verify the identity of the check-in user in the reservation information.
  • the information management service system of the OTA platform or the hotel management system of the target hotel obtains the on-site facial features of the check-in user to verify the identity of the check-in user in the reservation information.
  • FIG. 3 shows a schematic flow diagram in an embodiment of the step of obtaining the on-site facial features of the check-in user to verify the identity of the check-in user in the reservation information.
  • the step of acquiring the on-site facial features of the staying user to verify the identity of the staying user in the reservation information includes:
  • Step S301 Obtain the on-site face image of the check-in user and the certificate information of the check-in user.
  • the information management service system of the OTA platform or the hotel management system of the target hotel obtains the on-site face image of the staying user and the certificate information of the staying user.
  • the check-in user turns on the camera of his mobile device and takes the face of the check-in user through the camera, and sends the obtained live face image to the information management of the OTA platform Service system or hotel management system of the target hotel.
  • the occupant user turns on the camera of his mobile device and uses the camera to photograph the ID (such as an ID card) of the occupant user, and sends the obtained on-site ID image to the OTA platform.
  • Information management service system or hotel management system of the target hotel In some embodiments, the check-in user will retrieve the credential image pre-stored in the mobile device or cloud storage and send the credential image to the information management service system of the OTA platform or the hotel management of the target hotel by means of image submission. system.
  • the above-mentioned acquiring on-site facial images and credential information of the check-in user and sending them to the information management service system of the OTA platform or the hotel management system of the target hotel can be used in the APP application of the OTA platform or the hotel’s proprietary APP Implemented in the application.
  • the APP application program of the OTA platform or the hotel-specific APP application program can add functions such as identity authentication, including, for example, a face image upload control, a certificate image upload control, and the like.
  • step S301 the information management service system of the OTA platform or the hotel management system of the target hotel obtains the on-site facial image of the staying user and the certificate information of the staying user.
  • Step S303 Obtain corresponding identity information from the pre-stored data according to the obtained credential information, and match the facial image with the facial features in the identity information.
  • the check-in user sends the relevant facial image and credential information to the information management service system of the OTA platform or the hotel management system of the target hotel through the mobile device, and the information management service system of the OTA platform or the hotel management system of the target hotel The management system obtains corresponding identity information from the pre-stored data according to the credential information and matches the facial image with the facial features in the identity information.
  • the way that the information management service system of the OTA platform or the hotel management system of the target hotel matches the facial image with the facial features in the identity information may include:
  • the facial features of the occupant user are extracted from the image, and the facial features are compared with the facial features in the identity information, so as to verify the identity of the occupant user.
  • the facial features of the check-in user in the face image can be extracted by a feature extraction algorithm.
  • the feature extraction algorithms include, but are not limited to: methods based on geometric features, methods based on template matching, face recognition methods based on wavelet theory, methods based on support vector machines, methods based on artificial neural networks, and the like.
  • the feature data (such as the distance between feature points, etc.) is obtained according to the description of the facial organ morphology and the distance between the organs in the image, and the geometric description of the structural relationship between the parts is taken as the facial feature, and then all The acquired feature data is compared with the facial features of the occupant user, and when the similarity threshold between the acquired feature data and the registered facial feature exceeds a set threshold, the verification is passed and the identity of the occupant user is determined.
  • Step S305 Send the check-in user identity verification result.
  • the information management service system of the OTA platform or the hotel management system of the target hotel sends the identity verification result to the mobile device of the staying user.
  • the user identity verification result may be information that the identity verification passed or the identity verification failed, but is not limited to this, and the user identity verification result may be a specific value of the matching degree of the user identity verification, for example, the user identity The verification matching degree is 36%, 78%, 90%, etc.
  • Step S25 after passing the check-in user's identity verification, an electronic room card is generated based on the card manufacturing data and reservation information of the target hotel.
  • the information management service system of the OTA platform or the hotel management system of the target hotel generates an electronic room card based on the card manufacturing data and reservation information of the target hotel after passing the identity verification of the staying user.
  • the card manufacturing data of the target hotel is associated with the equipment of the target hotel.
  • the step of generating an electronic room card based on the card-making data and reservation information of the target hotel may include: the information management service system of the OTA platform or the hotel management system of the target hotel based on the card-making data and reservations of the target hotel The information generates an electronic room card.
  • Step S15 Send the electronic room card to the mobile device of the checked-in user who has passed the identity verification.
  • the sending of the electronic room card to the mobile device of the check-in user who has passed the identity verification is executed by the information management service system of the OTA platform or the hotel management system of the target hotel.
  • the information management service system of the OTA platform or the hotel management system of the target hotel sends the electronic room card directly to the mobile device of the staying user through a short message or the like.
  • the information management service system of the OTA platform or the hotel management system of the target hotel pushes the electronic room card to the mobile device of the staying user through the APP.
  • step S15 the information management service system of the OTA platform or the hotel management system of the target hotel further includes sending the generated electronic room card to the equipment of the target hotel corresponding to the card-making data in the electronic room card To be stored in.
  • the information management service system of the OTA platform or the hotel management system of the target hotel will generate an electronic room card It is also sent to and stored in the cell access control device of the target hotel and the guest room access control device.
  • the cell access control device may include a reader, a memory, a memory controller, one or more processing units (CPU), peripheral interfaces and other components, which communicate through one or more communication buses or signal lines.
  • the cell access control device may further include an audio circuit, a speaker, a microphone, an input/output (I/O) subsystem, and a display screen.
  • the control device of the cell door guard is in communication connection with the cell door lock.
  • the communication connection between the cell door control device and the cell door lock may adopt a wired communication connection or a wireless communication connection.
  • the cell access control device can access a wireless network based on a communication standard, such as Wi-Fi, 433M wireless network, 3G, 4G, 5G, or a combination thereof.
  • the attribute information of the mobile device may include at least one of NFC attributes, RFID attributes, Bluetooth attributes, and Zigbee attributes. Therefore, in an exemplary embodiment, the cell access control The control device can also facilitate short-range communication through a near field communication (NFC) module, a Bluetooth module, a Zigbee module, or a combination thereof.
  • NFC near field communication
  • the reader in the control device for the cell access control is an NFC reading module.
  • the control device for guest room access control may include a reader, a memory, a memory controller, one or more processing units (CPU), peripheral interfaces and other components. Communication bus or signal line for communication.
  • the control device for guest room access control may further include an audio circuit, a speaker, a microphone, an input/output (I/O) subsystem, and a display screen.
  • the control device of the guest room entrance guard is in communication connection with the guest room control system and the guest room door lock in the guest room.
  • the communication connection between the room access control device and the room control system and the room door lock in the room can be wired communication connection or wireless communication connection.
  • the room access control device can access a wireless network based on a communication standard, such as Wi-Fi, 433M wireless network, 3G, 4G, 5G, or a combination thereof.
  • the attribute information of the mobile device may include at least one of NFC attributes, RFID attributes, Bluetooth attributes, and Zigbee attributes.
  • the guest room access control can also facilitate short-range communication through a near field communication (NFC) module, a Bluetooth module, a Zigbee module, or a combination thereof.
  • NFC near field communication
  • the reader in the control device for the guest room access control is an NFC reading module.
  • the occupant uses a mobile device with attribute information to use a room
  • the occupant arrives at the reserved room and moves the mobile device close to the room access control device of the guest room, and the reader in the room access control device reads the mobile device
  • the electronic room card information of the electronic room card in the mobile device is authenticated with the electronic room card information of the pre-stored electronic room card. After the verification is passed, the user can be granted access to the room service Permissions.
  • the step of authenticating the electronic room card by the control device of the room access control may include:
  • the NFC reading module in the room access control device reads the electronic room card in the mobile device of the occupant user, and obtains the electronic room card information of the electronic room card.
  • the room access control device compares, analyzes and judges the acquired electronic room card information with the pre-stored electronic room card information to verify the validity of the electronic room card information in the mobile device.
  • the control device of the room access control generates a corresponding control instruction.
  • a control device for a guest room entrance guard generates a door opening instruction and sends the door opening instruction to a guest room door lock communicatively connected with the control device for a guest room entrance guard, so that the guest room door lock opens the door lock according to the received door opening instruction.
  • the room access control control device generates a room control authorization instruction and sends the room control authorization instruction to the room control system connected to the room access control control device, so that the room control system can control the room according to the received room control authorization instruction.
  • the internal power distribution is energized, and the electricity can be used after the user enters the guest room.
  • the electronic room card is generated based on the card-making data and reservation information of the target hotel, which can overcome the shortcomings of using the physical electromagnetic door card in the related technology, such as being difficult to carry, easy to lose, and easy to damage. At the same time, it can also eliminate the need for the target hotel to arrange staff or configuration
  • the cost of self-service equipment is convenient for users to use and hotel management, improve hotel management efficiency and save costs.
  • the electronic room card includes at least the identity information of the check-in user and room information, but is not limited to this.
  • the electronic room card may also include a limited period, the check-in date and check-out date of the check-in user, and the check-in user One or more of the information such as the service rights enjoyed.
  • the service permissions include at least guest room use permissions, for example, guest room door lock opening permissions and guest room electricity access permissions.
  • the service authority may also cover these other functional facilities.
  • the service authority may also include the hotel’s parking lot, restaurant, lounge, meeting room, activity room, and fitness room. Service permissions for functional facilities such as, gardens, etc. These service permissions may include, but are not limited to: at least one of permission level, use time limit, use time period, use times, number of users and other information.
  • the hotel card making method disclosed in this application obtains the reservation information of the target hotel and the room determination information of the target hotel submitted by the user, sends a card making data request to the target hotel, and generates an electronic room based on the received card making data and reservation information Card to send the electronic room card to the mobile device of the user who has passed the identity verification, so that the user can use the electronic room card to use all kinds of equipment associated with the card-making data in the target hotel, and provide the security of real-name check-in , And can carry out intelligent electronic room card management, realize the unmanned self-management of the hotel, save operating costs and improve the check-in efficiency and check-in experience of users.
  • the embodiment of the application also provides a hotel card manufacturing system.
  • FIG. 4 shows a schematic structural diagram of an embodiment of the hotel card manufacturing system of this application.
  • the hotel card making system 4 includes an information acquiring module 41, an electronic room card generating module 43, and an information sending module 45.
  • the information obtaining module 41 is used to obtain the reservation information of the target hotel submitted by the user.
  • the reservation information of the target hotel includes attribute information of the mobile device of the staying user, and the attribute information matches the device authority of the target hotel.
  • the user's reservation information is related information in the user's reservation order for the target hotel.
  • the reservation order of the target hotel refers to reservation information or order information of the target hotel on related service content.
  • the user's reservation order is booked through the user's mobile device or other similar methods.
  • the mobile device may be loaded with an APP application or an electronic device with web/website access capabilities, where the APP application includes traditional applications that need to be installed separately (for example, the APP application of the OTA platform). Programs, hotel-specific APP applications), as well as small program applications that can be used without downloading and installing (such as WeChat applet, Alipay applet, etc.).
  • APP applications such as OTA platform APP applications, hotel-specific APP applications, small program applications
  • a web browser to visit OTA website or hotel official website to browse, and according to the needs of the staying user (for example, check-in Time, number of rooms, room type, etc.)
  • the information management service system of the OTA platform or the hotel management system of the target hotel receives the hotel reservation order submitted by the user through the mobile device, and confirms whether the room database can meet
  • the predetermined order is processed, and the reservation success information is fed back to the user's mobile device, and corresponding order information is generated.
  • the mobile device may include a memory, a memory controller, one or more processing units (CPU), a peripheral interface, an RF circuit, an audio circuit, a speaker, a microphone, an input/output (I/O) sub System, display screen, other output or control equipment, and external ports and other components, these components communicate through one or more communication buses or signal lines.
  • the mobile devices include, but are not limited to: tablet computers, smart phones, personal digital assistants (Personal Digital Assistant, PDA for short), smart watches, notebook computers, etc.
  • the mobile device may be configured with a module having a network connection function, such as at least one of a Wi-Fi module and a Bluetooth module.
  • the user's reservation order can also be booked in other similar ways.
  • the user's reservation order is implemented through other communication devices with webpage/website access capabilities.
  • the user's reservation order is realized by telephone or email.
  • the user's reservation information includes but is not limited to: at least one of name, certificate information, communication information, order number, and unit name.
  • the user who performs the reservation reservation order operation and the subsequent check-in user who uses the reservation order are the same person.
  • the user who performs the reservation reservation order operation is not the same person as the check-in user who subsequently uses the reservation order.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel may include the fields of "reserved user” and "check-in user", so that the users can enter the " Enter the name information of the corresponding person in the fields of "Booking User” and "Check-in User".
  • hotel merchants pay more attention to the actual "check-in user” information. Therefore, the information management service system of the OTA platform or the reservation page provided by the hotel management system of the target hotel Only the column of "check-in user" is included, so that the user can input the name information of the corresponding person in the column of "check-in user” respectively.
  • the certificate types of the certificate information may include ID cards, passports, driving licenses, social security cards, military IDs, student IDs, and the like.
  • the credential information has a unique corresponding relationship with the user. For example, for a single user, there is only one kind of ID card information, passport information, driving license information, etc., based on the original binding relationship between the credential information and the user, Obtain the order information associated with the user's credential information.
  • the credential information mainly includes the identity identification number in the credential, that is, the personal ID, and each identity identification number in the corresponding credential management system does not have repetitiveness, and the user corresponding to the ID can be determined.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel includes the fields of "reserved user” and "check-in user", Then, in one situation, the "reserved user” field is associated with a corresponding "reserved user's credential information” field, and the "check-in user” field is associated with a corresponding "check-in user's credential information” field In another case, in order to meet the real-name registration requirements of the check-in user, the "check-in user” field is associated with the corresponding "check-in user's certificate information" field.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel only includes the "check-in user” field, then the "check-in user” field is associated with a corresponding " Check-in user’s ID information” field.
  • the communication information may include mobile phone number, fixed phone number, mail address, etc.
  • the communication information can be used to ensure that the user or related personnel can be kept in contact.
  • an OTA platform or a hotel can maintain a communication contact with the user through the communication information. This communication contact not only includes an OTA platform or a hotel.
  • Two-way communication with the user such as telephone communication or email communication, also includes the one-way sending of notification information related to the predetermined order by the OTA platform or the hotel to the user, such as order confirmation notification, order expiration reminder, order Change notification, verification information (such as verification code or security code), etc.
  • the communication information has a function similar to credential information.
  • the communication information has a unique corresponding relationship with the user. For example, for a single user, there is only one type of communication information, and based on the original binding relationship between the communication information and the user, the order information associated with the communication information is obtained.
  • the communication information is taken as an example of a mobile phone number for description.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel includes the fields of "reserved user” and "check-in user", then, in one case, the " The "Booked User” field is associated with the corresponding "Booking User's Mobile Phone Number” field, and the "Check-in User” field is associated with the corresponding "Check-in User's Mobile Phone Number” field. In another case, to satisfy If the check-in user is required to contact or authenticate, then the "check-in user” field is associated with the corresponding "check-in user's mobile phone number” field.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel only includes the "check-in user” field, then the "check-in user” field is associated with a corresponding " Check-in user’s mobile phone number” field.
  • the reservation information of the user further includes attribute information of the mobile device of the staying user, and the attribute information of the mobile device matches the device authority of the target hotel.
  • the attribute information of the mobile device may be, for example, at least one of NFC attributes, RFID attributes, Bluetooth attributes, and Zigbee attributes.
  • NFC is the abbreviation of Near Field Communications, that is, short-range wireless communication technology, which is a non-contact sensing and identification technology that allows non-contact point-to-point M2M (Machine to Machine) data exchange between electronic devices.
  • NFC is developed on the basis of non-contact radio frequency identification (RFID) technology and combined with wireless interconnection technology. It integrates inductive card readers, inductive cards and point-to-point communication functions on a single chip, and uses mobile terminals to achieve Mobile payment, e-ticketing, access control, mobile identification, anti-counterfeiting and other applications.
  • RFID radio frequency identification
  • RFID is the abbreviation of Radio Frequency Identification, that is, video recognition technology, which is a kind of automatic identification technology. It uses wireless radio frequency to carry out non-contact two-way data communication and uses radio frequency to read and write recording media (electronic tags or radio frequency cards). , So as to achieve the purpose of identifying the target and data exchange.
  • RFID has a wide range of applications. Typical applications include animal chips, car chip anti-theft devices, access control, parking lot control, production line automation, and material management.
  • Bluetooth technology is an open global specification for wireless data and voice communication. It is a special short-range wireless technology connection based on low-cost short-range wireless connections to establish a communication environment for fixed and mobile devices.
  • Zigbee technology is a wireless communication technology applied to short distances and low rates. It is mainly used for data transmission between various electronic devices with short distances, low power consumption and low transmission rates, as well as typical periodic data, Intermittent data and low response time data transmission applications.
  • the user makes an online payment on a mobile device or similar information processing device within a prescribed payment period after the information management service system of the OTA platform or the hotel management system of the target hotel feeds back the success information of the reservation.
  • the operation completes the payment.
  • the information management service system of the OTA platform or the hotel management system of the target hotel can provide the input information field of the payment account on the reservation page, and require the user to input the relevant payment account information.
  • the information management service system or the hotel management system of the target hotel will deduct the corresponding fee from the relevant payment account provided by the user within the expected time after the information about the success of the reservation is fed back.
  • the user after the information management service system of the OTA platform or the hotel management system of the target hotel feedbacks the successful information of the reservation, the user will not be required to pay, but will be required only when the reservation order is used for the check-in operation. .
  • the payer of the predetermined order It can be the user who operates the predetermined order, or the actual occupant who stays in, or is related to the user or the occupant user. Of other contacts, the contacts can be associated through mobile phone numbers, social accounts, etc.
  • step S11 the information management service system of the OTA platform or the hotel management system of the target hotel obtains the corresponding reservation order and the reservation information in the reservation order according to the information input by the check-in user. That is, the attribute information of the mobile device of the staying user is included.
  • the method of obtaining the attribute information of the mobile device of the staying user in the reservation information may include obtaining the attribute information of the mobile device of the staying user entered by the user in the reservation order.
  • the user can enter information related to the attribute information of the user’s mobile device in the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel.
  • the user directly enters The attribute information of the user's mobile device, for example, has NFC function, has RFID function, has Bluetooth function, and Zigbee attribute.
  • the user enters the model of the mobile device of the user, such as iPhone 8, iPhone 11, Huawei P30, Samsung S10, and so on.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel provides options for each attribute information, and the user selects the check-in user’s mobile device in these attribute information options.
  • Property information is provided by the information management service system of the OTA platform or the hotel management system of the target hotel.
  • the method of obtaining the attribute information of the mobile device of the user in the reservation information may be to obtain the attribute information of the user's mobile device through an application.
  • the attributes of the mobile device can be automatically obtained by setting the APP application of the authorized OTA platform or the hotel-specific APP application Information, here, no manual operation by the user is required, and the APP application program of the OTA platform or the hotel-specific APP application program can automatically obtain the attribute information of the user's mobile device.
  • the application program may also adopt other third-party application programs.
  • the method of obtaining the attribute information of the mobile device of the staying user in the reservation information may be to obtain the attribute information of the mobile device of the staying user through the historical data of the staying user. For example, according to the information of the staying user, the attribute information of the current mobile device can be obtained from the past historical data.
  • the check-in user When the check-in user wants to use the reservation order (that is, use the reservation order to check in), the check-in user can obtain at least one of the reservation information in the relevant reservation order, such as certificate information, communication information, etc. The corresponding scheduled order.
  • the attribute information matches the device authority of the target hotel.
  • the equipment of the target hotel includes, but is not limited to: one or more of guest room access control, elevator access control, and community access control. Or, if the target hotel is equipped with other functional facilities, the equipment may also cover these other functional facilities. For example, the equipment may also include the hotel’s parking lot gates, restaurants, lounges, meeting rooms, activity rooms, and fitness facilities. Access control for rooms, gardens, etc.
  • the electronic room card generating module 43 is configured to send a card-making data request to the target hotel according to the obtained room determination information of the target hotel, and generate an electronic room based on the received card-making data and reservation information returned by the target hotel.
  • Card the card-making data is associated with the equipment of the target hotel.
  • the information management service system of the OTA platform or the hotel management system of the target hotel When the check-in user wants to use the predetermined order, the information management service system of the OTA platform or the hotel management system of the target hotel generates room determination information according to the corresponding operation of the check-in user.
  • the hotel card-making system of this application further includes an order determination module, which is used to determine a room of a target hotel corresponding to the reservation information according to the reservation information, and generate room determination information.
  • the manner of obtaining room determination information of the target hotel may include: receiving room determination information obtained by the target hotel according to the reservation information.
  • the room determination information obtained by the receiving target hotel according to the reservation information may be received by the information receiving module 41.
  • the information management service system of the OTA platform or the hotel management system of the target hotel receives room determination information obtained by the target hotel according to the reservation information.
  • the order determination module in the target hotel selects a room that matches the reservation order according to the operation of the occupant user (for example, operating a reservation order and entering corresponding reservation information or signing in, etc.). To form room confirmation information, and send the room confirmation information to the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel.
  • the manner of obtaining room determination information of the target hotel may include: obtaining room determination information of the target hotel corresponding to the reservation information according to the reservation information.
  • the information management service system of the OTA platform or the hotel management system of the target hotel obtains the room determination information of the target hotel corresponding to the reservation information according to the reservation information.
  • the target hotel sends the information of all rooms available for check-in to the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel, the server of the information management service system of the OTA platform or the hotel management system of the target hotel.
  • the order determination module in the server selects a room that matches the reservation order from the available rooms of the target hotel according to the operation of the occupant user (for example, operating a reservation order and entering corresponding reservation information or signing in, etc.) to form a guest room Confirm the information.
  • the information management service system of the OTA platform or the hotel management system of the target hotel can send a card-making data request to the target hotel and obtain the card-making data returned by the target hotel according to the obtained room determination information of the target hotel. .
  • the method for sending a card-making data request to the target hotel and obtaining the card-making data returned by the target hotel may include: the target hotel according to the operation of the staying user (for example, operating a predetermined order and inputting the corresponding Reservation information or check-in, etc.), the target hotel selects a room matching the reservation order according to the reservation order to form room confirmation information, and sends the room confirmation information to the server of the information management service system of the OTA platform or The server of the hotel management system of the target hotel.
  • the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel sends a card-making data request to the target hotel according to the obtained room determination information of the target hotel According to the card-making data request, the target hotel sends the card-making data of the room selected in the room determination information to the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel.
  • the target hotel selects a room that matches the reservation order according to the reservation order and enters the corresponding reservation information or sign in according to the operation of the staying user (such as operating a reservation order and entering corresponding reservation information or signing in, etc.) to generate room confirmation information And send the room determination information and the card-making data corresponding to the selected room to the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel.
  • the method of sending a card-making data request to the target hotel and obtaining the card-making data returned by the target hotel may include: the target hotel according to the operation of the staying user (for example, operating a reservation order and entering the corresponding Reservation information or check-in, etc.), the target hotel selects a room matching the reservation order according to the reservation order to form room confirmation information, and sends the room confirmation information to the server of the information management service system of the OTA platform or The server of the hotel management system of the target hotel.
  • the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel sends a card-making data request to the target hotel according to the obtained room determination information of the target hotel According to the card-making data request, the target hotel sends the card-making data of the room selected in the room determination information to the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel.
  • the target hotel selects a room that matches the reservation order according to the reservation order and enters the corresponding reservation information or sign in according to the operation of the staying user (such as operating a reservation order and entering corresponding reservation information or signing in, etc.) to generate room confirmation information And send the room determination information and the card-making data corresponding to the selected room to the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel.
  • the method of sending a card manufacturing data request to the target hotel and obtaining the card manufacturing data returned by the target hotel may include: the target hotel compiles the information of all the rooms that can be accommodated and the system matching these rooms.
  • the card data is sent to the server of the information management service system of the OTA platform or the hotel management system of the target hotel. Operate the reservation order and enter the corresponding reservation information or check-in, etc.) Select a room that matches the reservation order from the available rooms of the target hotel to form room confirmation information, and obtain the information that matches the reservation order The card data of the guest room.
  • an electronic room card can be generated based on the received card manufacturing data and reservation information returned by the target hotel.
  • the electronic room card is generated based on the card-making data and reservation information returned by the target hotel. Therefore, due to the safety requirements of hotel management and the check-in user To ensure the security, it is also necessary to verify the identity of the check-in user based on the reservation information.
  • the hotel card making system of this application further includes an identity authentication module, which is used to verify the identity of the staying user based on the reservation information and the face information of the staying user.
  • the electronic room card before generating the electronic room card, it also includes the step of verifying the identity of the staying user, that is, the electronic room card is based on the identity verification of the staying user and then based on the target hotel's system after passing the identity verification. Card data and reservation information are generated.
  • the process of generating an electronic room card includes:
  • the information management service system of the OTA platform or the hotel management system of the target hotel obtains the reservation information of the target hotel submitted by the user, and obtains the identity information of the staying user according to the reservation information.
  • the reservation page provided by the information management service system of the OTA platform or the hotel management system of the target hotel includes, for example, "check-in user", “check-in user's certificate information", and "check-in user's information”.
  • the server of the information management service system of the OTA platform or the server of the hotel management system of the target hotel can obtain the corresponding order information according to the operation of the check-in user (for example, operating a reservation order and entering the corresponding reservation information or check-in, etc.).
  • the order information contains the identity information of the check-in user, for example, the name of the check-in user, the ID number of the check-in user, and the mobile phone number of the check-in user.
  • the on-site facial features of the check-in user are obtained to verify the identity of the check-in user in the reservation information.
  • the information management service system of the OTA platform or the hotel management system of the target hotel obtains the on-site facial features of the check-in user to verify the identity of the check-in user in the reservation information.
  • an electronic room card is generated based on the card-making data and reservation information of the target hotel.
  • the information management service system of the OTA platform or the hotel management system of the target hotel generates an electronic room card based on the card manufacturing data and reservation information of the target hotel after passing the identity verification of the staying user.
  • the card manufacturing data of the target hotel is associated with the equipment of the target hotel.
  • the step of generating an electronic room card based on the card-making data and reservation information of the target hotel may include: the information management service system of the OTA platform or the hotel management system of the target hotel based on the card-making data and reservations of the target hotel The information generates an electronic room card.
  • the implementation methods may include:
  • the information management service system of the OTA platform or the hotel management system of the target hotel obtains the on-site face image of the staying user and the certificate information of the staying user.
  • the check-in user turns on the camera of his mobile device and takes the face of the check-in user through the camera, and sends the obtained live face image to the information management of the OTA platform Service system or hotel management system of the target hotel.
  • the occupant user turns on the camera of his mobile device and uses the camera to photograph the ID (such as an ID card) of the occupant user, and sends the obtained on-site ID image to the OTA platform.
  • Information management service system or hotel management system of the target hotel In some embodiments, the check-in user will retrieve the credential image pre-stored in the mobile device or cloud storage and send the credential image to the information management service system of the OTA platform or the hotel management of the target hotel by means of image submission. system.
  • the above-mentioned acquiring on-site facial images and credential information of the check-in user and sending them to the information management service system of the OTA platform or the hotel management system of the target hotel can be used in the APP application of the OTA platform or the hotel’s proprietary APP Implemented in the application.
  • the APP application program of the OTA platform or the hotel-specific APP application program can add functions such as identity authentication, including, for example, a face image upload control, a certificate image upload control, and the like.
  • the information management service system of the OTA platform or the hotel management system of the target hotel obtains the on-site facial image of the staying user and the certificate information of the staying user.
  • the corresponding identity information is obtained from the pre-stored data according to the obtained credential information and the facial image is matched with the facial features in the identity information.
  • the check-in user sends the relevant facial image and credential information to the information management service system of the OTA platform or the hotel management system of the target hotel through the mobile device, and the information management service system of the OTA platform or the hotel management system of the target hotel The management system obtains corresponding identity information from the pre-stored data according to the credential information and matches the facial image with the facial features in the identity information.
  • the way that the information management service system of the OTA platform or the hotel management system of the target hotel matches the facial image with the facial features in the identity information may include:
  • the facial features of the occupant user are extracted from the image, and the facial features are compared with the facial features in the identity information, so as to verify the identity of the occupant user.
  • the facial features of the check-in user in the face image can be extracted by a feature extraction algorithm.
  • the feature extraction algorithms include, but are not limited to: methods based on geometric features, methods based on template matching, face recognition methods based on wavelet theory, methods based on support vector machines, methods based on artificial neural networks, and the like.
  • the feature data (such as the distance between feature points, etc.) is obtained according to the description of the facial organ morphology and the distance between the organs in the image, and the geometric description of the structural relationship between the parts is taken as the facial feature, and then all The acquired feature data is compared with the facial features of the occupant user, and when the similarity threshold between the acquired feature data and the registered facial feature exceeds a set threshold, the verification is passed and the identity of the occupant user is determined.
  • the information management service system of the OTA platform or the hotel management system of the target hotel sends the identity verification result to the mobile device of the staying user.
  • the user identity verification result may be information that the identity verification passed or the identity verification failed, but is not limited to this, and the user identity verification result may be a specific value of the matching degree of the user identity verification, for example, the user identity The verification matching degree is 36%, 78%, 90%, etc.
  • the information sending module 45 is configured to send the electronic room card to the mobile device of the checked-in user who has passed the identity verification.
  • the sending of the electronic room card to the mobile device of the check-in user who has passed the identity verification is executed by the information management service system of the OTA platform or the hotel management system of the target hotel.
  • the information management service system of the OTA platform or the hotel management system of the target hotel sends the electronic room card directly to the mobile device of the staying user through a short message or the like.
  • the information management service system of the OTA platform or the hotel management system of the target hotel pushes the electronic room card to the mobile device of the staying user through the APP.
  • the information management service system of the OTA platform or the hotel management system of the target hotel also includes sending the generated electronic room card to the device of the target hotel corresponding to the card-making data in the electronic room card for storage.
  • the information management service system of the OTA platform or the hotel management system of the target hotel will generate an electronic room card It is also sent to and stored in the cell access control device of the target hotel and the guest room access control device.
  • the cell access control device may include a reader, a memory, a memory controller, one or more processing units (CPU), peripheral interfaces and other components, which communicate through one or more communication buses or signal lines.
  • the cell access control device may further include an audio circuit, a speaker, a microphone, an input/output (I/O) subsystem, and a display screen.
  • the control device of the cell door guard is in communication connection with the cell door lock.
  • the communication connection between the cell door control device and the cell door lock may adopt a wired communication connection or a wireless communication connection.
  • the cell access control device can access a wireless network based on a communication standard, such as Wi-Fi, 433M wireless network, 3G, 4G, 5G, or a combination thereof.
  • the attribute information of the mobile device may include at least one of NFC attributes, RFID attributes, Bluetooth attributes, and Zigbee attributes. Therefore, in an exemplary embodiment, the cell access control The control device can also facilitate short-range communication through a near field communication (NFC) module, a Bluetooth module, a Zigbee module, or a combination thereof.
  • NFC near field communication
  • the reader in the control device for the cell access control is an NFC reading module.
  • the control device for guest room access control may include a reader, a memory, a memory controller, one or more processing units (CPU), peripheral interfaces and other components. Communication bus or signal line for communication.
  • the control device for guest room access control may further include an audio circuit, a speaker, a microphone, an input/output (I/O) subsystem, and a display screen.
  • the control device of the guest room entrance guard is in communication connection with the guest room control system and the guest room door lock in the guest room.
  • the communication connection between the room access control device and the room control system and the room door lock in the room can be wired communication connection or wireless communication connection.
  • the room access control device can access a wireless network based on a communication standard, such as Wi-Fi, 433M wireless network, 3G, 4G, 5G, or a combination thereof.
  • the attribute information of the mobile device may include at least one of NFC attributes, RFID attributes, Bluetooth attributes, and Zigbee attributes.
  • the guest room access control can also facilitate short-range communication through a near field communication (NFC) module, a Bluetooth module, a Zigbee module, or a combination thereof.
  • NFC near field communication
  • the reader in the control device for the guest room access control is an NFC reading module.
  • the occupant uses a mobile device with attribute information to use a room
  • the occupant arrives at the reserved room and moves the mobile device close to the room access control device of the guest room, and the reader in the room access control device reads the mobile device
  • the electronic room card information of the electronic room card in the mobile device is authenticated with the electronic room card information of the pre-stored electronic room card. After the verification is passed, the user can be granted access to the room service Permissions.
  • the step of authenticating the electronic room card by the control device of the room access control may include:
  • the NFC reading module in the room access control device reads the electronic room card in the mobile device of the occupant user, and obtains the electronic room card information of the electronic room card.
  • the room access control device compares, analyzes and judges the acquired electronic room card information with the pre-stored electronic room card information to verify the validity of the electronic room card information in the mobile device.
  • the control device of the room access control generates a corresponding control instruction.
  • a control device for a guest room entrance guard generates a door opening instruction and sends the door opening instruction to a guest room door lock communicatively connected with the control device for a guest room entrance guard, so that the guest room door lock opens the door lock according to the received door opening instruction.
  • the room access control control device generates a room control authorization instruction and sends the room control authorization instruction to the room control system connected to the room access control control device, so that the room control system can control the room according to the received room control authorization instruction.
  • the internal power distribution is energized, and the electricity can be used after the user enters the guest room.
  • the electronic room card is generated based on the card-making data and reservation information of the target hotel, which can overcome the shortcomings of using the physical electromagnetic door card in the related technology, such as being difficult to carry, easy to lose, and easy to damage. At the same time, it can also eliminate the need for the target hotel to arrange staff or configuration
  • the cost of self-service equipment is convenient for users to use and hotel management, improve hotel management efficiency and save costs.
  • the electronic room card includes at least the identity information of the check-in user and room information, but is not limited to this.
  • the electronic room card may also include a limited period, the check-in date and check-out date of the check-in user, and the check-in user One or more of the information such as the service rights enjoyed.
  • the service permissions include at least guest room use permissions, for example, guest room door lock opening permissions and guest room electricity access permissions.
  • the service authority may also cover these other functional facilities.
  • the service authority may also include the hotel’s parking lot, restaurant, lounge, meeting room, activity room, and fitness room. Service permissions for functional facilities such as, gardens, etc. These service permissions may include, but are not limited to: at least one of permission level, use time limit, use time period, use times, number of users and other information.
  • the hotel card making system disclosed in this application obtains the reservation information of the target hotel and the room determination information of the target hotel submitted by the user, sends a card making data request to the target hotel, and generates an electronic room based on the received card making data and reservation information Card to send the electronic room card to the mobile device of the user who has passed the identity verification, so that the user can use the electronic room card to use all kinds of equipment associated with the card-making data in the target hotel, and provide the security of real-name check-in , And can carry out intelligent electronic room card management, realize the unmanned self-management of the hotel, save operating costs and improve the check-in efficiency and check-in experience of users.
  • the embodiment of the present application also provides a hotel management system.
  • FIG. 5 shows a schematic structural diagram of an embodiment of the hotel management system of this application.
  • the hotel management system 5 includes a memory 501 and a processor 503.
  • the hotel management system is applied to a PMS system provided in a hotel, and the memory is in communication connection with the processor.
  • the hotel management system can be implemented by including software and hardware in computer equipment.
  • the computer device may be any computing device with mathematical and logical operations and data processing capabilities, including but not limited to: personal computer equipment, single server, server cluster, distributed server, cloud server, etc.
  • the hotel management system is, for example, a hotel PMS (Property Management System, property management system) system capable of assisting the hotel in business management and control of computer management.
  • the hotel management system includes at least one computer or server.
  • the computer or server of the hotel management system is installed in a hotel room, on the door of the guest room, and, for example, hotel corridors, elevators, halls, etc. Sensors, wireless access devices or monitoring equipment outside the guest room communicate with the hotel card system including the power switch in the hotel room.
  • the computer or server is used to detect the guest room information and the outdoor outside the guest room. Detect the information and comprehensively judge the occupancy status of the guest room to determine the power management strategy of the guest room.
  • the hotel management system may also be in communication connection with an information management service system in the cloud, and the server may be arranged on one or more physical servers according to various factors such as functions and loads.
  • the server end may be composed of servers based on a cloud architecture.
  • a server based on a cloud architecture includes a public cloud (Public Cloud) server and a private cloud (Private Cloud) server.
  • the public or private cloud server includes Software-as-a-Service (Software-as-a-Service, SaaS).
  • the private cloud service terminal is, for example, Meituan cloud computing service platform, Facebook cloud computing service platform, Amazon cloud computing service platform, Baidu cloud computing platform, Tencent cloud computing platform, etc.
  • the server can also be composed of distributed or centralized server clusters.
  • the server cluster is composed of at least one physical server.
  • Each physical server is configured with multiple virtual servers, each virtual server runs at least one functional module in the hotel information management service system, and each virtual server communicates through a network.
  • the memory is, for example, a network attached memory accessed via an RF circuit or an external port and a communication network, where the communication network may be the Internet, one or more intranets, a local area network (LAN), a wide area network (WLAN), Storage area network (SAN), etc., or a suitable combination thereof.
  • the memory controller can control access to the memory by other components of the device, such as the CPU and peripheral interfaces.
  • the memory optionally includes a high-speed random access memory, and optionally also includes a non-volatile memory, such as one or more magnetic disk storage devices, flash memory devices, or other non-volatile solid-state memory devices. Access to the memory is optionally controlled by the memory controller by other components of the device, such as the CPU and peripheral interfaces.
  • the memory may also include volatile memory (Volatile Memory), such as random access memory (Random Access Memory, RAM); the memory may also include non-volatile memory (Non-Volatile Memory), such as only Read-Only Memory (ROM), Flash Memory (Flash Memory), Hard Disk Drive (HDD) or Solid-State Drive (SSD).
  • volatile memory such as random access memory (Random Access Memory, RAM
  • non-Volatile Memory such as only Read-Only Memory (ROM), Flash Memory (Flash Memory), Hard Disk Drive (HDD) or Solid-State Drive (SSD).
  • the processor includes an integrated circuit chip with signal processing capabilities; or includes a general-purpose processor, which may be a microprocessor or any conventional processor, such as a central processing unit (Central Processing Unit, CPU).
  • a general-purpose processor which may be a microprocessor or any conventional processor, such as a central processing unit (Central Processing Unit, CPU).
  • CPU central processing unit
  • DSP digital signal processor
  • ASIC application specific integrated circuit
  • a discrete gate or transistor logic device a discrete hardware component, which can implement or execute the methods, steps, and logical block diagrams disclosed in the embodiments of the present application, For example, to execute the hotel card manufacturing method described in the embodiment corresponding to FIG.
  • the reservation information of the target hotel submitted by the user includes the attribute information of the mobile device of the staying user, and the attribute information Match with the device authority of the target hotel; according to the obtained room determination information of the target hotel, send a card data request to the target hotel, and based on the received card data and reservations returned by the target hotel
  • the information generates an electronic room card, and the card-making data is associated with the device of the target hotel; and the electronic room card is sent to the mobile device of the user who has passed the identity verification.
  • the hotel card manufacturing method please refer to the foregoing embodiment, which will not be repeated here.
  • the present application also provides a computer readable and writable storage medium that stores a computer program of the hotel card manufacturing method, which, when executed, realizes the hotel card manufacturing method described in the above embodiment in relation to FIG. 1.
  • the function is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer readable storage medium.
  • the technical solution of the present application essentially or the part that contributes to the existing technology or the part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including Several instructions are used to make a computer device (which may be a personal computer, a server, or a network device, etc.) execute all or part of the steps of the methods described in the various embodiments of the present application.
  • the computer readable and writable storage medium may include read-only memory, random access memory, EEPROM, CD-ROM or other optical disk storage devices, magnetic disk storage devices or other magnetic storage devices, flash memory, U disk, mobile hard disk, or any other medium that can be used to store desired program codes in the form of instructions or data structures and that can be accessed by a computer.
  • any connection is properly termed a computer-readable medium.
  • the instruction is sent from a website, server, or other remote source using coaxial cable, fiber optic cable, twisted pair, digital subscriber line (DSL), or wireless technology such as infrared, radio, and microwave
  • coaxial cable, fiber optic cable, twisted pair, DSL, or wireless technologies such as infrared, radio, and microwave
  • computer readable and writable storage media and data storage media do not include connections, carrier waves, signals, or other transient media, but are intended for non-transitory, tangible storage media.
  • the magnetic disks and optical disks used in the application include compact disks (CD), laser disks, optical disks, digital versatile disks (DVD), floppy disks and Blu-ray disks.
  • CD compact disks
  • laser disks optical disks
  • DVD digital versatile disks
  • floppy disks floppy disks
  • Blu-ray disks Disks usually copy data magnetically, while optical disks use lasers for optical Copy data locally.
  • the functions described in the computer program of the hotel card manufacturing method described in this application can be implemented in hardware, software, firmware, or any combination thereof. When implemented in software, these functions can be stored or transferred to a computer-readable medium as one or more instructions or codes.
  • the steps of the method or algorithm disclosed in the present application may be embodied by a processor-executable software module, where the processor-executable software module may be located on a tangible, non-transitory computer readable and writable storage medium. Tangible, non-transitory computer readable and writable storage media can be any available media that can be accessed by a computer.
  • each block in the flowchart or block diagram can represent a module, program segment, or part of code, and the module, program segment, or part of code contains one or more for realizing the specified logic function.
  • Executable instructions can also occur in a different order from the order marked in the drawings. For example, two blocks shown one after the other may actually be executed substantially in parallel, and they may sometimes be executed in the reverse order, depending on the functions involved.
  • each block in the block diagram and/or flowchart, and the combination of the blocks in the block diagram and/or flowchart can be implemented by a dedicated hardware-based system that performs the specified functions or operations Or it can be realized by a combination of dedicated hardware and computer instructions.

Abstract

Procédé de fabrication de carte pour un hôtel consistant à : acquérir des informations de réservation d'un hôtel cible soumises par un utilisateur et des informations de confirmation de chambre de l'hôtel cible, envoyer une requête de données de fabrication de carte à l'hôtel cible, et générer une carte de chambre électronique sur la base des données de fabrication de carte reçues et des informations de réservation (S11, S13) ; et envoyer la carte de chambre électronique à un dispositif mobile de l'utilisateur s'enregistrant et dont l'identité est vérifiée (S15).
PCT/CN2021/071531 2020-03-03 2021-01-13 Procédé de fabrication de carte pour hôtel, système de fabrication de carte pour hôtel et système de gestion d'hôtel WO2021175018A1 (fr)

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