WO2021153067A1

WO2021153067A1 - Information processing system, information processing method, and computer program

Info

Publication number: WO2021153067A1
Application number: PCT/JP2020/046995
Authority: WO
Inventors: 圭太西野; 忠春大友
Original assignee: Ｅｎｅｏｓ株式会社
Priority date: 2020-01-29
Filing date: 2020-12-16
Publication date: 2021-08-05
Also published as: JP2021117862A; JP7315491B2

Abstract

In car-sharing to which a car sharing system 14 is applied, a plurality of storage locations capable of storing a plurality of vehicles 10 are provided, and some of the storage locations are provided in a facility capable of executing maintenance of the vehicles 10. A management server 26 acquires information about the status of the plurality of vehicles 10. When a vehicle to be maintained is determined on the basis of the information about the status of the plurality of vehicles 10, the management server 26 transmits to a delivery staff terminal 20 information indicating a storage location in the facility to which the vehicle to be maintained is to be delivered. When a vehicle to be maintained is determined, the management server 26 transmits the information indicating the storage location in the facility at which the vehicle to be maintained is to be stored, and information indicating maintenance contents to a device in the facility (SS terminal 24).

Description

Information processing system, information processing method and computer program

This disclosure relates to technology for car sharing, especially information processing systems, information processing methods and computer programs.

A car-sharing service in which a specific vehicle (hereinafter, also referred to as a "share car") is shared among a plurality of registered users has become widespread (see, for example, Patent Document 1). Currently, as shown in FIG. 1, a delivery-type car sharing service in which a delivery staff (driving agent) delivers and picks up a shared car has been proposed.

Japanese Unexamined Patent Publication No. 2019-185619

Conventionally, storage locations for shared cars have been scattered outside facilities where vehicle maintenance can be performed. The delivery staff grasps the status of multiple shared cars scattered around, and if the shared cars need to be refueled or maintained, they are brought to the above facility from the storage location outside the above facility, and after the refueling and maintenance are completed, the original Was returned to the storage location. Therefore, it put a heavy burden on the delivery staff. In addition, since share cars that require refueling and maintenance are brought to the above facilities on an irregular basis, maintenance work at the above facilities may not be carried out efficiently.

This disclosure has been made in view of these circumstances, and one purpose is to provide a technology for supporting vehicle maintenance in a car sharing service.

In order to solve the above problems, the information processing system of a certain aspect of the present invention is an information processing system that supports car sharing of a plurality of vehicles, and in car sharing, a plurality of storage locations capable of storing a plurality of vehicles. Is provided, and some of the multiple storage locations are provided in a facility where vehicle maintenance can be performed, based on an acquisition unit that acquires information on the status of multiple vehicles and information on the status of multiple vehicles. When the vehicle to be maintained is determined, the first transmitter that transmits information indicating the storage location in the facility to which the vehicle to be maintained is transported to the device of the delivery staff of the vehicle, and the vehicle to be maintained When determined, it includes information indicating a storage location in the facility where the vehicle to be maintained is stored, and a second transmission unit that transmits information indicating the maintenance content of the vehicle to the equipment of the facility.

Another aspect of the present invention is an information processing method. This method is a method of supporting car sharing of a plurality of vehicles. In car sharing, a plurality of storage locations where a plurality of vehicles can be stored are provided, and a part of the plurality of storage locations is used for vehicle maintenance. Transportation of vehicles to be maintained when the vehicle to be maintained is determined based on the step of acquiring information on the condition of multiple vehicles and the information on the condition of multiple vehicles provided in a feasible facility. Indicates the step of sending information indicating the storage location in the facility to the device of the delivery staff of the vehicle, and the storage location in the facility where the vehicle to be maintained is stored when the vehicle to be maintained is determined. The computer executes the step of transmitting the information and the information indicating the maintenance content of the vehicle to the equipment of the facility.

It should be noted that any combination of the above components and the conversion of the expression of the present disclosure between the device, the computer program, the recording medium on which the computer program is recorded, and the like are also effective as the aspects of the present disclosure.

According to this disclosure, it is possible to support vehicle maintenance in the car sharing service.

It is a figure which shows typically the delivery type car sharing service. It is a figure which shows typically the car-sharing service of an Example. It is a figure which shows the structure of the car sharing system of an Example. It is a block diagram which shows the functional block of the vehicle of FIG. It is a block diagram which shows the functional block of the management server of FIG. It is a figure which shows the structure of vehicle information. It is a figure which shows the structure of the delivery staff information. It is a figure which shows the structure of maintenance information.

Hereinafter, the present invention will be described based on a preferred embodiment with reference to the drawings. The embodiments are not limited to the invention, but are exemplary, and all the features and combinations thereof described in the embodiments are not necessarily essential to the invention. The same or equivalent components, members, and processes shown in the drawings shall be designated by the same reference numerals, and redundant description will be omitted as appropriate. In addition, the scale and shape of each part shown in each figure are set for convenience in order to facilitate explanation, and are not limitedly interpreted unless otherwise specified. In addition, when terms such as "first" and "second" are used in the present specification or claims, they do not represent any order or importance unless otherwise specified, and have a certain structure and others. It is for distinguishing from the composition of.

FIG. 2 schematically shows a car sharing service of an embodiment. In the car sharing service of the embodiment, a plurality of vehicles 10 (shared cars to be car-sharing) shared by a plurality of users are arranged in each area. Further, each area is provided with a plurality of storage locations 12 (which can also be called a parking lot and are indicated by broken lines in FIG. 2) in which a plurality of vehicles 10 can be stored. A part of the storage locations 12 out of the plurality of storage locations 12 is provided in a facility (SS) capable of performing maintenance of the vehicle 10. This facility is typically a gas station or service station and is also referred to below as the "SS".

For example, when 100 vehicles 10 (share cars) are arranged in one area, a storage place 12 for 32 vehicles is secured in the SS, and a storage place 12 for 68 vehicles is secured outside the SS. May be good. Further, a tower-type parking lot may be provided in the SS so that many vehicles 10 can be parked in the limited space in the SS. Further, the maintenance of the vehicle 10 includes, for example, refueling, tire replacement, oil replacement, battery replacement, and other operations.

Below, unless otherwise specified, a car sharing system that supports car sharing services in one area will be described.

FIG. 3 shows the configuration of the car sharing system 14 of the embodiment. The car sharing system 14 is an information processing system that supports delivery-type car sharing by a plurality of vehicles 10. The car sharing system 14 includes a vehicle 10a, a vehicle 10b, a vehicle 10c (collectively referred to as "vehicle 10"), a delivery staff terminal 20a, a delivery staff terminal 20b, and a delivery staff terminal 20c (collectively referred to as "delivery staff terminal"). 20 ”), an operator terminal 22, an SS terminal 24, and a management server 26. These devices are connected via a communication network 28 including LAN, WAN, the Internet, and the like.

The plurality of delivery staff terminals 20 are information processing devices operated by a plurality of delivery staff. The delivery staff undertakes the delivery business of delivering the vehicle 10 from one storage location 12 to another according to the operator's instructions. The delivery staff terminal 20 may be a smartphone or a tablet terminal.

The operator terminal 22 is an information processing device arranged in the data center and operated by the operator of the data center. The operator determines the vehicle 10 to be maintained (hereinafter, also referred to as “maintenance target vehicle”) from among the plurality of vehicles 10, and also determines the delivery staff who transports the maintenance target vehicle to the SS. The operator terminal 22 may be a PC, a smartphone or a tablet terminal.

The SS terminal 24 is an information processing device arranged in the SS and operated by SS staff (for example, a maintenance worker). The SS terminal 24 may be a PC, a smartphone or a tablet terminal.

The management server 26 is an information processing device arranged in a data center. The management server 26 executes data processing that supports maintenance of a plurality of vehicles 10 that are the targets of delivery-type car sharing. The detailed functions of the management server 26 will be described later.

FIG. 4 is a block diagram showing a functional block of the vehicle 10 of FIG. Each block shown in the block diagram of the present disclosure can be realized by an element such as a computer CPU / memory or a mechanical device in terms of hardware, and can be realized by a computer program or the like in terms of software. , Draws a functional block realized by their cooperation. Those skilled in the art will understand that these functional blocks can be realized in various ways by combining hardware and software.

The vehicle 10 includes a communication unit 30 and an on-board unit 32. The communication unit 30 communicates with an external device according to a predetermined communication protocol such as 4G communication, 5G communication, and Bluetooth (registered trademark). The vehicle-mounted device 32 transmits / receives data to / from the management server 26 via the communication unit 30. The on-board unit 32 includes a fuel remaining amount management unit 34, a mileage management unit 36, a usage time management unit 38, and a GPS unit 39. The functions of these functional blocks may be realized by one or more on-board units.

The fuel remaining amount management unit 34 manages the fuel remaining amount of the vehicle 10. The fuel remaining amount management unit 34 transmits data indicating the fuel remaining amount of the vehicle 10 to the management server 26 periodically or at a predetermined timing (for example, when the power is turned off). The mileage management unit 36 manages the mileage of the vehicle 10 measured by the odometer. The mileage management unit 36 transmits data indicating the mileage of the vehicle 10 to the management server 26 periodically or at a predetermined timing (for example, when the power is turned off).

The usage time management unit 38 manages the usage time of the vehicle 10 (for example, the total time in the power-on state or the elapsed time from battery replacement). The usage time management unit 38 transmits data indicating the usage time of the vehicle 10 to the management server 26 periodically or at a predetermined timing (for example, when the power is turned off). The GPS unit 39 detects the current position of the vehicle 10 measured by GPS (Global Positioning System). The GPS unit 39 transmits data indicating the current position of the vehicle 10 to the management server 26 periodically or at a predetermined timing (for example, when the power is turned off).

FIG. 5 is a block diagram showing a functional block of the management server 26 of FIG. The management server 26 includes a control unit 40, a storage unit 42, and a communication unit 44. The control unit 40 executes various data processing. The storage unit 42 stores data that is referenced or updated by the control unit 40. The communication unit 44 communicates with the external device according to a predetermined communication protocol. The control unit 40 transmits / receives data to / from the vehicle 10, the delivery staff terminal 20, the operator terminal 22, and the SS terminal 24 via the communication unit 44.

The storage unit 42 includes a vehicle information storage unit 50, a delivery staff information storage unit 52, and a maintenance information storage unit 54. The vehicle information storage unit 50 stores vehicle information regarding each of the plurality of vehicles 10 to be car-sharing. FIG. 6 shows the structure of vehicle information. The area ID is the ID of the area to which the vehicle 10 belongs (for example, area A or area B in FIG. 2). The vehicle ID is a unique ID assigned to each share car.

Returning to FIG. 5, the delivery staff information storage unit 52 stores delivery staff information regarding each of the plurality of delivery staff. FIG. 7 shows the structure of delivery staff information. The staff ID is a unique ID assigned to each delivery staff. The degree of motivation is information indicating the high motivation of the delivery staff to undertake the delivery business of the vehicle 10, and is set to, for example, one of "high", "medium", and "low". The degree of motivation is set by the delivery staff for the delivery staff application installed on the delivery staff terminal 20.

Returning to FIG. 5, the maintenance information storage unit 54 stores maintenance information related to the maintenance of the vehicle 10. FIG. 8 shows the structure of maintenance information. The vehicle ID is the vehicle ID of the vehicle subject to maintenance. The storage location is a storage location 12 that is a transport destination of the vehicle to be maintained, and is information indicating a specific storage location 12 in the SS. The maintenance content is information indicating the maintenance content of the vehicle to be maintained, and may include, for example, at least one of refueling, tire replacement, oil replacement, and battery replacement. The staff ID is the ID of the delivery staff who transports the vehicle to be maintained to the storage location 12 in the SS. The delivery deadline is the deadline for transporting the maintenance target vehicle to the storage location 12 in the SS.

Returning to FIG. 5, the control unit 40 includes a vehicle information acquisition unit 60, a delivery staff information acquisition unit 62, a screen generation unit 64, a screen output unit 66, a maintenance information reception unit 68, a delivery instruction transmission unit 70, and a maintenance instruction transmission unit 72. including. A computer program in which the functions of these functional blocks are implemented may be stored in a recording medium and installed in the storage of the management server 26 via the recording medium. Alternatively, the computer program may be installed in the storage of the management server 26 via the network. The CPU of the management server 26 may exert the function of each functional block by reading the computer program into the main memory and executing the program.

The vehicle information acquisition unit 60 acquires vehicle information regarding the state of the plurality of vehicles 10 transmitted from the plurality of vehicles 10. The vehicle information includes an area ID, a vehicle ID, a current position, a remaining fuel amount, a mileage, and a usage time of each of the plurality of vehicles 10. The vehicle information acquisition unit 60 may acquire vehicle information transmitted from a plurality of vehicles 10 via other devices (not shown). The vehicle information acquisition unit 60 stores the acquired vehicle information in the vehicle information storage unit 50.

The delivery staff information acquisition unit 62 acquires the delivery staff information related to the plurality of delivery staffs transmitted from the plurality of delivery staff terminals 20. The delivery staff information includes the staff ID, current position, and degree of motivation of each of the plurality of delivery staff. The delivery staff information acquisition unit 62 may acquire the delivery staff information transmitted from the plurality of delivery staff terminals 20 via other devices (not shown). The delivery staff information acquisition unit 62 stores the acquired delivery staff information in the delivery staff information storage unit 52.

The screen generation unit 64 and the screen output unit 66 function as output units for displaying information on at least a part of the vehicles 10 among the plurality of vehicles 10 on the screen of the operator terminal 22. Specifically, the screen generation unit 64 displays a screen displayed on the operator terminal 22 based on the vehicle information stored in the vehicle information storage unit 50 and the delivery staff information stored in the delivery staff information storage unit 52. (Hereinafter, also referred to as "operator screen") Data is generated. The screen output unit 66 causes the operator terminal 22 to display the operator screen by transmitting the operator screen data generated by the screen generation unit 64 to the operator terminal 22.

The operator screen displays the vehicle information of each of the plurality of vehicles 10 and the delivery staff information of each of the plurality of delivery staffs side by side. In the embodiment, the vehicle information of all the vehicles 10 is displayed on the operator screen, but as a modification, the screen generation unit 64 operates only the information of the vehicle 10 that satisfies the condition to be maintained among the plurality of vehicles 10. It may be set on the screen. Specifically, the screen generation unit 64 has (1) that the remaining fuel amount is less than a predetermined first threshold value (which can be said to be a reference value), and (2) a second mileage that is predetermined. A vehicle 10 satisfying at least one of (3) the usage time being equal to or more than a predetermined third threshold value may be set on the operator screen as a candidate for maintenance.

Further, as described above, the vehicle information acquired by the vehicle information acquisition unit 60 includes information indicating the current position of each of the plurality of vehicles 10 (for example, the storage location 12 currently parked). The screen generation unit 64 is a storage location 12 in the SS among a plurality of storage locations 12 provided in a certain area, and is a storage location 12 that is not currently used (storage that is not used in any of the vehicles 10). The location 12) may be set on the operator screen as a candidate for the storage location 12 of the vehicle to be maintained. Further, the screen generation unit 64 may configure the operator screen so that the storage location 12 of the vehicle to be maintained can be selected only from the candidates.

The maintenance information reception unit 68 is information transmitted from the operator terminal 22, and receives maintenance information input by the operator on the operator screen. The maintenance information is determined by the operator based on the information displayed on the operator screen, (1) the vehicle ID of the vehicle subject to maintenance, (2) the storage location 12 in the SS where the vehicle subject to maintenance is stored, (3). It includes the ID of the delivery staff who transports the maintenance target vehicle to the storage location 12, and (4) the maintenance content of the maintenance target vehicle. The maintenance information reception unit 68 stores the maintenance information received from the operator terminal 22 in the maintenance information storage unit 54.

When the maintenance target vehicle is determined based on the information on the states of the plurality of vehicles 10, the delivery instruction transmission unit 70 outputs information indicating the storage location 12 in the SS to which the maintenance target vehicle is transported to the delivery staff terminal. It functions as a first transmission unit for transmitting to 20. Specifically, when new maintenance information is stored in the maintenance information storage unit 54, the delivery instruction transmission unit 70 is based on the new maintenance information to the delivery staff terminal 20 of the delivery staff indicated by the new maintenance information. Send delivery instructions. The delivery instructions include (1) information about the vehicle to be delivered (that is, the vehicle to be maintained) (for example, the current position and the vehicle number of the license plate, etc.) and (2) information about the storage location 12 to be transported (for example, the address of SS and the address of SS). Includes garage number, etc.) and (3) delivery deadline.

When the maintenance target vehicle is determined based on the information on the states of the plurality of vehicles 10, the maintenance instruction transmission unit 72 indicates the information indicating the storage location 12 in the SS where the maintenance target vehicle is stored, and the maintenance thereof. It functions as a second transmission unit that transmits information indicating the maintenance content of the target vehicle to the SS terminal 24. Specifically, the maintenance instruction transmission unit 72 transmits a maintenance instruction based on the new maintenance information to the SS terminal 24 when the new maintenance information is stored in the maintenance information storage unit 54. The maintenance instructions include (1) information about the vehicle to be maintained (for example, vehicle type and license plate vehicle number, etc.) and (2) information about the storage location 12 in the SS (1 out of a plurality of storage locations 12 provided in the SS). It is information that can identify one storage location 12, and includes, for example, a garage number).

Hereinafter, the operation of the car sharing system 14 will be described with reference to FIG. 3 and the like.
The on-board unit 32 mounted on each of the plurality of vehicles 10 to be car-sharing has the current position, the remaining fuel amount, the mileage, and the current position of the own vehicle, at a predetermined timing (for example, when the power is turned off). The vehicle information including the usage time is transmitted to the management server 26. The vehicle information acquisition unit 60 of the management server 26 receives vehicle information transmitted from each of the plurality of vehicles 10, and stores the received vehicle information in the vehicle information storage unit 50.

In addition, each of the plurality of delivery staffs inputs the high motivation to undertake the delivery work of the vehicle 10 in the delivery staff application installed on their own delivery staff terminal 20. The delivery staff application of the plurality of delivery staff terminals 20 transmits the delivery staff information including the current position of the own terminal and the degree of motivation of the delivery staff to the management server 26 periodically or in response to the operation of the delivery staff. The delivery staff information acquisition unit 62 of the management server 26 receives the distribution staff information transmitted from each of the plurality of delivery staff terminals 20, and stores the received delivery staff information in the delivery staff information storage unit 52.

The screen generation unit 64 of the management server 26 is an operator that manages the maintenance of the vehicle 10 based on the vehicle information stored in the vehicle information storage unit 50 and the delivery staff information stored in the delivery staff information storage unit 52. Generate operator screen data to assist. The screen output unit 66 of the management server 26 transmits the data of the operator screen to the operator terminal 22 and causes the operator terminal 22 to display the operator screen.

On the operator screen, the remaining fuel amount, mileage, and usage time of each of the plurality of vehicles 10 are displayed. For example, the operator must: (1) the remaining fuel amount is less than the predetermined refueling threshold value, and (2) the mileage must be equal to or more than the predetermined tire change threshold value or the oil change threshold value among the plurality of vehicles 10. , (3) The vehicle 10 that satisfies at least one of the usage time of the predetermined battery replacement threshold value or more is determined as the maintenance target vehicle.

As described above, on the operator screen, only the vehicle 10 that satisfies the predetermined conditions of fuel remaining amount, mileage, and usage time may be displayed as candidates for maintenance, and the operator may be among one or more candidates. You may select the vehicle to be maintained from. As a result, the amount of information that the operator should check in order to determine the vehicle to be maintained can be reduced, and the burden on the operator can be reduced.

In addition, the operator determines the storage location 12 of the vehicle to be maintained from the unused storage locations 12 in the SS. As described above, one or more candidates for the storage location 12 of the vehicle to be maintained may be displayed on the operator screen, and the operator selects the storage location 12 of the vehicle to be maintained from the one or more candidates. You may. As a result, the amount of information to be confirmed by the operator in order to determine the storage location 12 of the vehicle to be maintained can be reduced, and the burden on the operator can be reduced.

In addition, the operator includes refueling in the maintenance content when the remaining fuel amount of the vehicle subject to maintenance is less than the refueling threshold. If the mileage of the vehicle subject to maintenance is equal to or greater than the tire replacement threshold, tire replacement is included in the maintenance content. If the mileage of the vehicle subject to maintenance is equal to or greater than the oil change threshold, oil change is included in the maintenance content. In addition, if the usage time of the vehicle subject to maintenance is equal to or greater than the battery replacement threshold value, battery replacement is included in the maintenance content.

In addition, the current position and motivation of each of the plurality of delivery staff are displayed on the operator screen, and the operator determines the delivery staff to carry the vehicle to be maintained according to the information. For example, the operator determines the delivery staff who are close to the current position of the vehicle to be maintained and have a relatively high degree of motivation as the delivery staff who requests the transportation of the vehicle to be maintained to the SS. You may.

The operator displays the determined vehicle to be maintained, its storage location 12 (specific storage location 12 in SS), maintenance content, delivery staff, and delivery deadline on the operator screen of the operator terminal 22. The operator terminal 22 transmits maintenance information including such information to the management server 26. The maintenance information receiving unit 68 of the management server 26 receives the maintenance information transmitted from the operator terminal 22 and stores it in the maintenance information storage unit 54.

The delivery instruction transmission unit 70 transmits a distribution instruction based on the maintenance information stored in the maintenance information storage unit 54 to the delivery staff terminal 20 of the delivery staff indicated by the maintenance information and displays it. The distribution instruction includes at least information for identifying the maintenance target vehicle (vehicle type, vehicle number, etc.) and information indicating the storage location 12 in the SS to which the maintenance target vehicle is transported. As a result, the delivery staff does not need to visit the storage locations 12 of the plurality of vehicles 10 to check the state (fuel remaining amount, mileage, etc.) of each vehicle 10, and the burden on the delivery staff can be reduced. Can be done.

The maintenance instruction transmission unit 72 transmits the maintenance instruction based on the maintenance information stored in the maintenance information storage unit 54 to the SS terminal 24 and displays it. The maintenance instruction includes at least information indicating the storage location 12 in the SS where the maintenance target vehicle is stored and information indicating the maintenance content of the maintenance target vehicle. As a result, it is possible to support the SS staff so that the maintenance work for the vehicle to be maintained can be efficiently performed.

The present disclosure has been described above based on the examples. According to the car sharing system 14 of the embodiment, it is possible to support efficient maintenance of the vehicle to be car-sharing. This embodiment is an example, and it will be understood by those skilled in the art that various modifications are possible for each component or combination of each processing process, and that such modifications are also within the scope of the present disclosure.

A modified example will be explained. In the above embodiment, the operator determines the maintenance target vehicle, the storage location 12 (storage location 12 in the SS) to which the maintenance target vehicle is transported, the maintenance content, and the delivery staff who requests the transportation of the maintenance target vehicle. As a modification, the management server 26 automatically determines at least one of these items based on the vehicle information of the vehicle information storage unit 50 and the delivery staff information of the delivery staff information storage unit 52. May be further provided. The maintenance information reception unit 68 of the management server 26 may store the maintenance information indicating the maintenance target vehicle or the like determined by the maintenance determination unit in the maintenance information storage unit 54.

For example, the maintenance determination unit determines that (1) the remaining fuel amount is less than the predetermined refueling threshold value, and (2) the mileage is equal to or higher than the predetermined tire change threshold value or the oil change threshold value among the plurality of vehicles 10. A vehicle 10 that satisfies at least one of (3) that the usage time is equal to or greater than a predetermined battery replacement threshold value may be determined as a vehicle to be maintained. Further, the maintenance determination unit may determine the unused storage location 12 in the SS as the storage location 12 of the vehicle to be maintained.

In addition, the maintenance decision unit may include refueling in the maintenance content when the remaining fuel amount of the vehicle to be maintained is less than the refueling threshold. In addition, the maintenance decision unit may include tire replacement in the maintenance content when the mileage of the vehicle subject to maintenance is equal to or greater than the tire replacement threshold value, and when the mileage of the vehicle subject to maintenance is equal to or greater than the oil replacement threshold value, the maintenance content may be included. May include oil change. In addition, the maintenance determination unit may include battery replacement in the maintenance content when the usage time of the vehicle to be maintained is equal to or longer than the battery replacement threshold value.

In addition, the maintenance decision department transports the maintenance target vehicle to the SS by the delivery staff who have the current position within a predetermined distance from the current position of the maintenance target vehicle and who have a relatively high degree of motivation. You may decide on the delivery staff to request. According to this modification, it is possible to reduce the burden and cost required for the operator to determine the vehicle to be maintained.

Another modification example will be explained. The management server 26 may manage the maintenance of a plurality of vehicles 10 for each of the plurality of areas. Further, the management server 26 may manage the storage location 12 of the maintenance target vehicle across a plurality of areas. For example, the screen generation unit 64 of the management server 26 is a candidate for the storage location 12 of the maintenance target vehicle in a certain area (for example, the area A in FIG. 2), in addition to the storage location 12 in the SS of the area, the adjacent area. The storage location 12 in the SS (for example, area B in FIG. 2) may be displayed on the operator screen. Further, the screen generation unit 64 is a candidate for the storage location 12 of the maintenance target vehicle in a certain area (for example, area A in FIG. 2) when the storage location 12 in the SS of the area cannot be used (when the vehicle is full). , The storage location 12 in the SS of the adjacent area (for example, area B in FIG. 2) may be displayed on the operator screen.

Any combination of the above-described examples and modifications is also useful as an embodiment of the present disclosure. The new embodiments resulting from the combination have the effects of the combined examples and the modifications. It is also understood by those skilled in the art that the functions to be fulfilled by each of the constituent elements described in the claims are realized by a single component or a cooperation thereof shown in the examples and modifications.

The present invention can be used in an information processing system, an information processing method, and a computer program related to car sharing.

10 vehicles, 12 storage locations, 14 car sharing systems, 20 delivery staff terminals, 22 operator terminals, 24 SS terminals, 26 management servers, 60 vehicle information acquisition units, 64 screen generation units, 66 screen output units, 68 maintenance information reception units. , 70 Delivery instruction transmission unit, 72 Maintenance instruction transmission unit.

Claims

An information processing system that supports car sharing of multiple vehicles.
In the car sharing, a plurality of storage locations where the plurality of vehicles can be stored are provided, and a part of the plurality of storage locations is provided in a facility where vehicle maintenance can be performed.
An acquisition unit that acquires information on the state of the plurality of vehicles, and
When the vehicle to be maintained is determined based on the information on the states of the plurality of vehicles, the information indicating the storage location in the facility to which the vehicle to be maintained is transported is transmitted to the device of the vehicle delivery staff. The first transmitter to transmit and
When the vehicle to be maintained is determined, the information indicating the storage location in the facility where the vehicle to be maintained is stored and the information indicating the maintenance content of the vehicle are transmitted to the device of the facility. 2 transmitter and
An information processing system characterized by being equipped with.
An output unit that displays information on the state of at least a part of the plurality of vehicles on the operator's screen.
A vehicle to be maintained, a storage location in the facility where the vehicle is stored, and a reception unit that accepts input of maintenance details of the vehicle, which are determined based on the information displayed on the operator's screen.
The information processing system according to claim 1, further comprising.
The information acquired by the acquisition unit includes information indicating the current storage location of each of the plurality of vehicles.
The output unit further displays a storage location in the facility among the plurality of storage locations and a currently unused storage location as a candidate storage location for the vehicle to be maintained on the operator's screen. 2. The information processing system according to claim 2.
It ’s a way to support car sharing of multiple vehicles.
In the car sharing, a plurality of storage locations where the plurality of vehicles can be stored are provided, and a part of the plurality of storage locations is provided in a facility where vehicle maintenance can be performed.
The step of acquiring information on the state of the plurality of vehicles and
When the vehicle to be maintained is determined based on the information on the states of the plurality of vehicles, the information indicating the storage location in the facility to which the vehicle to be maintained is transported is transmitted to the device of the vehicle delivery staff. Steps to send and
When the vehicle to be maintained is determined, the step of transmitting the information indicating the storage location in the facility where the vehicle to be maintained is stored and the information indicating the maintenance content of the vehicle to the device of the facility. When,
An information processing method characterized by a computer executing.
A computer program that supports car sharing of multiple vehicles.
In the car sharing, a plurality of storage locations where the plurality of vehicles can be stored are provided, and a part of the plurality of storage locations is provided in a facility where vehicle maintenance can be performed.
A function to acquire information on the state of the plurality of vehicles and
When the vehicle to be maintained is determined based on the information on the states of the plurality of vehicles, the information indicating the storage location in the facility to which the vehicle to be maintained is transported is transmitted to the device of the vehicle delivery staff. The function to send and
A function of transmitting information indicating a storage location in the facility where the vehicle to be maintained is stored and information indicating the maintenance content of the vehicle to the device of the facility when the vehicle to be maintained is determined. When,
A computer program to make a computer realize.