WO2021129335A1 - Operation monitoring method and apparatus, operation analysis method and apparatus - Google Patents

Abstract

An operation monitoring method and an operation analysis method, in the technical field of data processing. The method comprises: a server receiving multiple items of monitoring information sent by a terminal, each item of monitoring information at least comprising a terminal identifier, an identifier of an application in an application interface displayed by the terminal, an operation time of an operation executed by a user on the interface, and operation information used to indicate the operation (301); the server, according to the multiple items of monitoring information, generating an operation trajectory for the operation executed on the interface displayed by the terminal (302), the operation trajectory being recorded according to the operation time of the operation. The present method can perform analysis of an operation executed by a user on a front-end interface of an application.

Description

Operation monitoring method and device, operation analysis method and device

This application claims the priority of the Chinese patent application filed on December 27, 2019, with the application number 201911380429.7 and the invention title "Operation monitoring method and device, operation analysis method and device", the entire content of which is incorporated into this application by reference in.

Technical field

This application relates to the field of data processing technology, and in particular to an operation monitoring method and device, and an operation analysis method and device.

Background technique

With the diversification of user needs and the development of software technology, the user operations that need to be performed in the process of accessing applications are becoming more and more complex. Moreover, in order to improve the user experience, the application service provider may also analyze the operations generated by the user in the process of accessing the application, so as to improve the service performance of the application according to the analysis result.

In related technologies, when analyzing the operations generated during the user's access to the application, it is usually necessary to obtain the call record of the interface during the process of the user using the terminal to access the application, and then estimate that the user is in the process according to the call record. The resulting operation is analyzed based on the operation. For example, when the user remotely logs in to the console through the terminal, when the user chooses to enter the remote login in the terminal display interface, the terminal will initiate multiple calls to the specified interface to the background. Therefore, when the call record includes multiple calls to the specified interface When making the call record of the call, it can be estimated that the user has performed the operation of choosing to enter the remote login on the terminal display interface, and analyze according to the operation.

However, this analysis process can only be analyzed based on the interface called when the application is executed in the background, and cannot reflect the operation performed by the user on the front-end interface of the application, so that the operation performed by the user on the front-end interface cannot be analyzed.

Summary of the invention

This application provides an operation monitoring method and device, and an operation analysis method and device, which can analyze operations performed by users on the front-end interface of an application program.

In the first aspect, this application provides an operation monitoring method, which is applied to a terminal, and the method includes: when it is detected that the terminal displays an application program interface, recording the terminal's identity and the application's identity; when it is detected When the user performs an operation on the interface, the operation time of the operation and the operation information used to indicate the operation are recorded; the monitoring information is sent to the server, and the monitoring information includes the terminal identification, the application identification, the operation information and the operation time.

In the operation monitoring method provided by the embodiment of the present application, by recording the monitoring information including the terminal identification, application identification, operation information, and operation time, and sending the monitoring information to the server, the monitoring information can be truly Reflects the operations performed by the user on the front-end interface of the application, so that the server can analyze the operations performed by the user in the interface according to the monitoring information, and can effectively ensure the accuracy of the analysis on the operations performed by the user in the interface.

Optionally, to ensure the integrity of the monitoring information, the method further includes: when it is detected that the user performs an operation on the interface, generating an operation response to the operation; recording the response time for generating the operation response and the response used to indicate the operation response information. Correspondingly, the monitoring information also includes response information and response time.

In an implementable manner, the operation information includes: type information used to indicate the operation type of the operation and position information used to indicate the position of the operation in the interface. The type information is used to indicate what the operation input by the user is. According to the type information and the location information, it is possible to determine what operation the user performs in the terminal and the location where the operation takes effect in the interface of the application program.

Optionally, the operation information may further include: configuration information used to instruct the terminal to display the interface and indication information used to indicate the type of information. The indication information of a certain information is used to indicate that the information is operation information or response information. The configuration information is used to indicate the display environment when the terminal displays the interface and the operation environment when the operation is performed. When the operation information also includes the configuration information, it can be convenient to simulate the display environment when the terminal displays the interface and when the operation is performed according to the configuration information. The operating environment to improve the accuracy of the simulation operation.

In addition, in addition to the above-mentioned operation information and response information, the monitoring information may also include information such as user identification, so that the server can more fully understand the operating environment when performing operations on the terminal.

In an implementable manner, the response information may include: the waiting time from the operating time of receiving the operation to the response time of generating the response, the indication information indicating the success or failure of the response, and the indication information indicating the information type. The indication information is used to indicate that the information is operation information or response information. Moreover, when the operation response generated by the terminal to the operation is to generate and send an API call request, the response information may further include: interface information of the application program interface that is called when the response is generated for the operation. Optionally, the interface information may be an identification of an application program interface.

In an achievable manner, the terminal may obtain the operation information used to indicate the operation in the following manner: obtain the operation information according to the parameters on which the application program generates the operation response to the operation. For example, the terminal may directly use the parameters on which the application program generates an operation response to the operation as operation information for indicating the operation.

In an achievable manner, the terminal can obtain the response information used to indicate the operation response in the following manner: after the terminal receives the operation performed on the interface, it detects the operation response to the operation, and when it detects the operation response When an operation generates an operation response, the response information used to indicate the response is recorded.

In a second aspect, this application provides an operation analysis method, which is applied to a server, and the method includes: receiving a plurality of monitoring information sent by a terminal, and each monitoring information includes the identification of the terminal and the interface of the application displayed by the terminal. The identification of the application program, the operation time of the operation performed by the user on the interface, and the operation information used to indicate the operation; according to multiple monitoring information, the operation track of the operation performed on the interface of the application displayed on the terminal is generated, and the operation The trajectory is recorded according to the operating time of each operation.

In the operation analysis method provided by the embodiment of the present application, the server receives the monitoring information sent by the terminal, generates the operation trajectory of the operation based on the monitoring information, and analyzes the operation performed by the user in the interface according to the operation trajectory, because the monitoring information Including the terminal identification, application identification, operation information and operation time, so that the monitoring information can truly reflect the operation performed by the user on the front-end interface of the application, and can ensure the analysis of the operation performed by the user in the interface Accuracy.

Optionally, each monitoring information further includes: response information used to instruct the terminal to generate a response to the operation recorded by the monitoring information, and the time for generating the response.

Correspondingly, according to the multiple monitoring information, generating the operation trace of the operation performed on the interface of the application program displayed on the terminal includes: generating the interface of the application program recorded by each monitoring information on the terminal according to the multiple monitoring information The process of performing the operations recorded by each monitoring information and responding according to the operations.

In an application scenario, after the operation trajectory is generated, the method further includes: generating a script program according to the operation trajectory, and executing the script program to simulate the operation performed on the interface recorded in the operation trajectory; or, generating a script program according to the operation trajectory , Execute the script program to simulate the operation performed on the interface recorded in the operation track, and respond to the process according to the operation.

The application scenario is an application scenario for scene simulation of operations performed on the interface. In a situation of scene simulation, the server performs scene simulation on the operation recorded by the operation track of a certain terminal. The server can learn the specific situation of each operation link in the process of realizing the operation on the terminal, and according to the operation. For specific conditions, perform analysis operations such as operating process auditing and operating fault location on the process of performing operations on the terminal.

Since scene simulation can learn the specific conditions that occur during the operation of the terminal, compared to related technologies that cannot obtain the specific conditions that occur during the operation, the process of performing operations on the terminal can be analyzed according to the specific conditions. Clearly determining the details of the operation performed by the terminal can effectively ensure the accuracy of the analysis.

In another scenario of scenario simulation, the server can perform scenario simulations on the operations recorded by the operation traces of multiple terminals, simulate multiple terminals accessing the response server, and request the response server to provide real access to the corresponding terminal for business services. Process, and perform a performance test on the response server according to the simulated real access process.

Since the access process simulated by the scenario is closer to the real access process, it can more accurately reflect the specific conditions of the real access process, and the performance test results of the server based on the access process simulated by the scenario are closer to the real access process. The access process has an impact on server performance. When the service performance of the response server is optimized according to the test result, the service performance of the server can be improved accurately and effectively.

In a third aspect, the present application provides an operation monitoring device, the device includes: a recording module for recording the terminal's identity and the application's identity when it is detected that the terminal displays the interface of the application; the recording module also uses When it is detected that the user is performing an operation on the interface, it records the operation time of the operation and the operation information used to indicate the operation; the sending module is used to send monitoring information to the server, and the monitoring information includes the terminal's identification, the application's identification, Operating information and operating time.

Optionally, the device further includes: a response module for generating an operation response to the operation when it is detected that the user performs an operation on the interface. Correspondingly, the recording module is also used to record the response time for generating the operation response and the response information used to indicate the operation response. Response information and response time when it is detected that the user performs an operation on the interface.

Optionally, the operation information includes: type information used to indicate the operation type of the operation and position information used to indicate the position of the operation on the interface.

Optionally, the response information includes: interface information of an application program interface called when a response is generated for the operation.

In a fourth aspect, the present application provides an operation analysis device. The device includes: a receiving module for receiving a plurality of monitoring information sent by the terminal, each monitoring information including the identification of the terminal and the interface of the application displayed by the terminal belongs to The identification of the application, the operation time of the operation performed by the user on the interface, and the operation information used to indicate the operation; the generating module is used to generate the operation performed on the interface of the application displayed on the terminal according to multiple monitoring information Operation trajectory, the operation trajectory is recorded according to the operation time of each operation.

Optionally, the device further includes: a processing module for generating a script program according to the operation trajectory;

The processing module is used to execute the script program to simulate the operation performed on the interface recorded in the operation track.

Optionally, each monitoring information further includes: response information used to indicate the response generated by the terminal to the operation recorded by the monitoring information, and the time for generating the response. Correspondingly, the operation track also includes response information and response time.

In a fifth aspect, the present application provides a computing device that includes a processor and a memory; a computer program is stored in the memory; when the processor executes the computer program, the computing device implements the operation monitoring method provided in the first aspect.

In a sixth aspect, this application also provides another computing device, which includes a processor and a memory; the memory stores a computer program; when the processor executes the computer program, the computing device implements the operation analysis method provided in the second aspect.

In a seventh aspect, the present application provides a non-volatile storage medium, which implements the operation monitoring method provided in the first aspect when the instructions in the storage medium are executed by the processor.

In the eighth aspect, this application also provides another non-volatile storage medium, which implements the operation analysis method provided in the second aspect when the instructions in the storage medium are executed by the processor.

Description of the drawings

Figure 1 is a schematic diagram of an application scenario involved in an embodiment of the present application;

FIG. 2 is a flowchart of an operation monitoring method provided by an embodiment of the present application;

FIG. 3 is a flowchart of an operation analysis method provided by an embodiment of the present application;

FIG. 4 is a schematic structural diagram of an operation monitoring device provided by an embodiment of the present application;

FIG. 5 is a schematic structural diagram of another operation monitoring device provided by an embodiment of the present application;

FIG. 6 is a schematic structural diagram of an operation analysis device provided by an embodiment of the present application;

FIG. 7 is a schematic structural diagram of another operation analysis device provided by an embodiment of the present application.

Detailed ways

In order to make the purpose, technical solutions, and advantages of the present application clearer, the implementation manners of the present application will be described in further detail below in conjunction with the accompanying drawings.

Fig. 1 is a schematic diagram of an application scenario involved in an embodiment of the present application. As shown in FIG. 1, the application scenario includes: a terminal 10 and a server 11. Wherein, a communication connection is established between the terminal 10 and the server 11 through a wired or wireless network. The terminal 10 may be a computer, a personal computer, a cloud host, a portable mobile terminal 10, a multimedia player, an e-book reader or a wearable device, etc. The server 11 may be a server 11, or a server 11 cluster composed of several servers 11, or a cloud computing service center.

An application program may be installed in the terminal 10. The terminal 10 can display an interface of an application program, receive operations performed by a user on the interface, and execute the operation monitoring method provided in the embodiments of the present application. For example, when it is detected that the terminal 10 displays the interface of an application program, the terminal 10 may record the identification of the terminal 10 and the identification of the application. In addition, when an operation performed by the user on the interface of the application program is detected, the terminal 10 can record the operation time of the operation and the operation information used to indicate the operation, and include the identification of the terminal 10 and the application information. The monitoring information of the identification, operation time and operation information is sent to the server 11.

The server 11 is configured to execute the operation analysis method provided in the embodiment of the present application. For example, the server 11 may receive the monitoring information sent by the terminal 10, and based on the multiple monitoring information, generate a process of executing the operations recorded by the multiple monitoring information on the interface of the application displayed on the terminal 10. In addition, the server 11 may also generate a script program according to the generated operation track, and execute the script program to simulate the operation performed on the interface recorded in the operation track, so as to perform operation analysis on the operation performed on the interface.

Since the monitoring information includes information such as operation information and operation time used to indicate the operation performed by the user on the interface, and the monitoring information can truly reflect the operation performed by the user on the front-end interface of the application, it is generated based on the monitoring information The operation trajectory of can truly reflect the operation performed by the user in the interface. When the operation performed by the user in the interface is analyzed according to the operation trajectory, the accuracy of the analysis of the operation performed by the user in the interface can be guaranteed.

Further, as shown in FIG. 1, the terminal 10 includes a first processor 101, a first communication interface 102 and a first memory 103. The first processor 101, the first communication interface 102, and the first memory 103 are connected to each other through a first bus 104. The server 11 includes a second processor 111, a second communication interface 112 and a second memory 113. The second processor 111, the second communication interface 112, and the second memory 113 are connected to each other through a second bus 114.

Both the first memory 103 and the second memory 113 are used to store computer programs. Moreover, the computer program may be an application program, and when the processor calls the application program in the corresponding memory, the function of the application program can be realized. For example, when the first processor 101 calls the application in the first memory 103, the terminal 10 can implement the operation monitoring method provided in the embodiment of the present application. When the second processor 111 calls the application program in the second memory 113, the server 11 can implement the operation analysis method provided in the embodiment of the present application.

In FIG. 1, any one of the first bus 104 and the second bus 114 can be divided into an address bus, a data bus, a control bus, and the like. For ease of presentation, only one thick line is used in FIG. 1, but it does not mean that there is only one bus or one type of bus.

In FIG. 1, any one of the first processor 101 and the second processor 111 may be a hardware chip, and the hardware chip may be an application-specific integrated circuit (ASIC), a programmable logic device ( programmable logic device, PLD) or a combination thereof. The above-mentioned PLD may be a complex programmable logic device (CPLD), a field-programmable gate array (FPGA), a generic array logic (GAL) or any combination thereof. Alternatively, it may also be a general-purpose processor, for example, a central processing unit (CPU), a network processor (NP), or a combination of a CPU and an NP.

In FIG. 1, the first memory 103 and the second memory 113 may include volatile memory (volatile memory), such as random-access memory (RAM); and may also include non-volatile memory (non-volatile memory). Volatile memory, such as flash memory, hard disk drive (HDD), or solid-state drive (SSD); it may also include a combination of the above types of memory.

It should be noted that the operation analysis method provided in the embodiment of the present application may also be executed by a virtual machine, or partly executed by the server 11 and partly executed by a virtual machine, which is not specifically limited by the embodiment of the present application. For example, the server 11 may receive a plurality of monitoring information sent by the terminal 10, and based on the plurality of monitoring information, generate an operation track of the operation performed on the interface of the application program displayed on the terminal 10. The virtual machine can analyze the operation indicated by the operation information in the multiple monitoring information according to the operation track.

Fig. 2 is a flowchart of an operation monitoring method provided by an embodiment of the application. As shown in Figure 2, the method may include the following steps:

Step 201: The terminal receives a designated operation for instructing to display the interface of the application program input by the user, and displays the interface of the application program in the terminal according to the designated operation.

During the user's use of the terminal, if the user needs to perform an operation on a certain interface of a certain application installed on the terminal, the user can perform a specified operation on the terminal to instruct the terminal to display the interface of the application. After receiving the designated operation, the terminal can display the interface of the application on the display screen of the terminal according to the designated operation.

Step 202: When it is detected that the terminal displays the interface of the application program, the terminal obtains and records the identification of the terminal and the identification of the application program.

An information acquisition application is preset in the terminal. The information acquisition application can detect whether the terminal is displaying the interface of the application. When it is detected that the terminal displays the interface of the application program, the information acquisition application program can acquire and record the terminal's identification and the application's identification.

In addition, the terminal can execute information acquisition applications for one or more applications installed in the terminal that require monitoring operations. That is, when the terminal displays the interface of any application program that requires monitoring operations, the terminal can obtain the identification of the terminal and the identification of the application through the information acquisition application.

Or, for one or more applications that require monitoring operations installed in the terminal, an information acquisition application can be embedded in each application that requires monitoring operations, so that the terminal can display the interface of any application that requires monitoring operations When using the information embedded in any application that requires monitoring operation, the application acquires the identification and other information of the application.

Optionally, the method for obtaining the identification of the terminal by the terminal may be as follows: the information obtaining application obtains the identification number of the designated hardware or the identification number of the designated software in the terminal, and uses part or all of the identification number as the identification of the terminal. For example, the information acquisition application can acquire the serial number of the central processing unit (CPU) used by the terminal, and use part or all of the serial number as the terminal's identification. For another example, the information acquisition application can acquire the universally unique identifier (UUID) of the terminal, and use part or all of the UUID as the terminal's identification. For another example, the information acquisition application may acquire the serial number of the operating system used by the terminal, and use part or all of the serial number of the operating system as the terminal's identification.

Alternatively, the information acquisition application can also process the identification number of the specified hardware or the identification number of the specified software, and use the processed identification number as the identification of the terminal. For example, the information acquisition application can intercept the last 10 digits of the serial number of the central processing unit used by the terminal, and add 5 random numbers to the last 10 digits of the serial number, and the last 10 digits of the serial number and its end are added The digital sequence composed of 5 random numbers is the identification of the terminal.

Optionally, the identification of the application program may be a randomly generated number with a designated total number of digits. Correspondingly, the way for the terminal to obtain the identification of the application program can be implemented as follows: when the information acquisition application detects that the terminal displays the interface of the application program, it generates a random number with a designated total number of bits, and determines the random number of the designated total number of bits Is the identity of the application.

It should be noted that the total number of digits of the identification of the terminal and the total number of digits of the identification of the application program can be determined according to application requirements, which are not specifically limited in the embodiment of the present application. For example, the total number of digits of the identification of the terminal may be 128 bits, and the total number of digits of the identification of the application program may be 10 bits.

Step 203: When it is detected that the user performs an operation on the interface, the terminal acquires and records the operation time of the operation and the operation information used to indicate the operation.

The terminal may use the information acquisition application program preset in the terminal to acquire and record the operation time and operation information. Moreover, since the terminal responds to the operation after receiving the operation performed by the user in the interface, and the reaction is generated by the terminal according to the relevant parameters of the detected operation, the terminal obtains the relevant information of the operation After the parameters, the information obtaining application can obtain the relevant parameters, and obtain the operation time and operation information according to the relevant parameters. Alternatively, the information acquisition application can also determine the response time and response information based on the detected response when it detects a response to the operation. Wherein, the setting method of the information acquisition application used in step 203 may refer to the setting method of the information acquisition application in step 202 accordingly.

The operation information includes: type information used to indicate the operation type of the operation and position information used to indicate the position of the operation in the interface. The type information is used to indicate what the operation input by the user is. According to the type information and the location information, it is possible to determine what operation the user performs in the terminal and the location where the operation takes effect in the interface of the application program. For example, the type information of the operation type can indicate that the operation is a click operation of the left mouse button, a double click operation of the left mouse button, a right mouse click operation, a double click operation of the right mouse button, a wheel operation of the mouse, or an input operation of a key on the keyboard Wait. In addition, a coordinate system may be preset in the terminal, and the abscissa and ordinate of the position where the operation acts on the interface can be determined according to the coordinate system, and the abscissa and the ordinate may be used to represent the position information.

For example, when the user uses the keyboard to input the key code "M" at the cursor position in the interface, in the operation information used to indicate the operation, the type information is used to indicate the operation in which the keyboard input the key code "M". Information is used to indicate the position of the cursor. For another example, when the user uses the mouse to click the left button at a certain position in the interface, in the operation information used to indicate the operation, the type information is used to indicate the operation of clicking the left button of the mouse, and the position information is used to indicate the operation. A certain location.

Optionally, the operation information may also include: configuration information used to instruct the terminal to display the interface and indication information used to indicate the type of information. The indication information is used to indicate that the information is operation information or response information. The configuration information includes: terminal configuration information and application configuration information. The configuration information of the terminal may include information such as the resolution of the terminal, the internet protocol (IP) address of the terminal, the network type used by the terminal, and the operating system used by the terminal. The configuration information of the application may include: type information of the application, version information of the application, and display resolution of the application. The configuration information used to indicate the terminal display interface is used to indicate the display environment when the terminal displays the interface and the operation environment when the operation is performed. When the operation information also includes the configuration information, it can be convenient to simulate the terminal to display the interface according to the configuration information. Time display environment and operating environment when performing operations to ensure the accuracy of simulation operations. For example, the network environment where the terminal is located can be determined according to the IP address of the terminal, and the network provider of the network used by the terminal when generating a response based on the operation, as well as information such as the network bandwidth, can be determined. In addition, in addition to the above-mentioned operation information and response information, the monitoring information may also include information such as user identification, so that the server can more fully understand the operating environment when performing operations on the terminal.

For example, the configuration information of the terminal may include: the resolution of the terminal is 1920×1080, the network used by the terminal is the network provided by the AA network operator, and the operating system used by the terminal is the Windows 10 system. The configuration information of the application program may include: the type of the application program is a network service class (such as a browser), the version information of the application program is Version 7.0.9, and the display resolution of the application program is 1920×1080.

Step 204: The terminal generates an operation response to the operation according to the operation information and interface.

After detecting that the user performs an operation on the interface, the terminal can determine the function that the user wants to implement when the operation is performed based on the operation information of the operation and the content of the interface, and generate an operation response to the operation, so as to realize the user's desire. The function to be implemented. Wherein, the operation response generated by the terminal according to the operation refers to the reaction generated by the terminal according to the operation after the terminal receives the operation.

In an achievable manner, when the function indicated by the operation needs to be implemented with the cooperation of the server (hereinafter referred to as the response server), the operation response generated by the terminal to the operation may be to generate an operation request, which is used to request a response The server provides the terminal with services required to implement the function indicated by the operation, and sends the operation request to the response server. For example, the operation request may be an application programming interface (API) call request. For example, suppose that the operation performed by the user in the browser interface is to click the login button in the browser interface, because the realization of the login operation needs to respond to the server to provide a series of services such as authentication to the terminal, and the series of services need to respond to the server calling API achieve. At this time, the operation response generated by the terminal to the operation is to generate an API call request for a series of services such as authentication provided by the request response server, and send the API call request to the response server.

In another achievable manner, when the terminal itself can implement the function indicated by the operation, the operation response generated by the terminal to the operation is that the terminal executes the function indicated by the operation. For example, suppose that the operation performed by the user in the interface of a word processing application is to select part of the text and instruct to highlight the part of the text. Since the terminal itself can realize the function of highlighting the text, it can determine the operation response of the terminal to the operation To highlight this part of the text.

Step 205: When detecting that an operation response is generated to the operation, the terminal obtains and records the response time for generating the operation response and the response information used to indicate the operation response.

The terminal may use the information acquisition application program preset in the terminal to acquire and record the response time and response information. In addition, since the terminal responds to the operation, the generated response needs to be executed by the component in the terminal, and the component is executed according to the corresponding indicator parameter. Therefore, the information acquisition application can determine the response information according to the indicator parameter . At the same time, the time when the component executes the response is the response time. Therefore, the time when the information acquisition application detects that the operation response to the operation is generated is the response time. Wherein, for the setting method of the information acquisition application adopted in step 205, reference may be made to the setting method of the information acquisition application in step 202 accordingly.

Wherein, the response information may include: the waiting time from the operating time of receiving the operation to the response time of generating the response, the indication information indicating the success or failure of the response, and the indication information indicating the type of information, etc. The indication information is used to indicate that the information is operation information or response information. In addition, when the operation response generated by the terminal to the operation is to generate and send an API call request, the response information may also include: interface information of the application program interface requested to be called when the response is generated for the operation. Optionally, the interface information may be an application program interface identification (API ID).

It should be noted that step 204 and step 205 are optional steps. When the method for monitoring an application provided in the embodiment of the present application is executed, it is possible to choose whether to execute step 204 and step 205 according to application requirements. In addition, the terminal may also obtain operation information and response information in a sampling manner. In this case, the operation information may also include the sampling frequency when the terminal obtains the operation information, and the response information may also include the sampling frequency when the terminal obtains the operation information.

Step 206: The terminal sends monitoring information to the server.

Wherein, the monitoring information includes: the identification of the terminal, the identification of the application, the operation information, and the operation time. At this time, the terminal may send monitoring information including the terminal's identification, the application's identification, operation information, and operation time to the server. Alternatively, when step 204 and step 205 are performed, the monitoring information may further include: response information and response time. Correspondingly, the process of the terminal sending the monitoring information to the server includes: the terminal sending the monitoring information including the terminal's identification, the application's identification, operation information, operation time, response information, and response time to the server.

Among them, since the monitoring information includes a variety of information, there may be multiple implementation ways for the terminal to send the monitoring information to the server. For example, each time the terminal sends information to the server, a variety of information including the terminal's identity, the application's identity, the operation information, and the operation time may be sent to the server at one time. Alternatively, the terminal may send the multiple types of information to the server during multiple sending processes. In addition, the timing for the terminal to send monitoring information to the server can also be determined according to actual needs. For example, the terminal can send monitoring information to the server in real time, that is, each time the terminal obtains a type of information, it can send the information to the server. Alternatively, the terminal may periodically send the monitoring information to the server, that is, after each information collection period, the terminal may send the monitoring information acquired during the information collection period to the server.

Optionally, in the process of recording information, the terminal may also generate a check code, and send the check code to the server when sending monitoring information to the server. The verification code is used to check whether the monitoring information has been tampered with, so as to ensure the accuracy of the monitoring information. Correspondingly, after the server receives the monitoring information and the check code, it can generate the check code based on the monitoring information according to the check method agreed with the terminal in advance, and compare the check code generated by the server with the check code sent by the terminal. Compare, when the check code generated by the server is the same as the check code sent by the terminal, it is determined that the monitoring information has not been tampered with, and when the check code generated by the server is different from the check code sent by the terminal, it is determined that the monitoring information has been tampered with , And discard the monitoring information.

To sum up, in the operation monitoring method provided by the embodiment of the present application, the monitoring information including the terminal identification, application identification, operation information, and operation time is recorded, and the monitoring information is sent to the server. The monitoring information can truly reflect the operation performed by the user on the front-end interface of the application, so that the server can analyze the operation performed by the user in the interface according to the monitoring information, and can effectively ensure the analysis of the operation performed by the user in the interface Accuracy.

FIG. 3 is a flowchart of an operation analysis method provided by an embodiment of the application. As shown in Figure 3, the method may include the following steps:

Step 301: The server receives multiple monitoring information sent by the terminal. Each monitoring information includes at least the identification of the terminal, the identification of the application to which the interface of the application displayed by the terminal belongs, the operation time of the operation performed by the user on the interface, and The operation information used to indicate the operation.

Optionally, each monitoring information may further include: response time for generating a response to the operation information and response information for indicating the generated response.

It should be noted that, after the server receives the monitoring information, it can preprocess the monitoring information first, and then store the preprocessed monitoring information for subsequent use. For example, after the server receives a data stream that includes multiple monitoring information, it can use the message processing module in the server to perform message processing on the data stream, and then use the stream processing module in the server to perform data filtering on the monitoring information that has undergone message processing. Stream processing operations such as data verification and data classification, and then store the monitoring information after stream processing operations in the database. In addition, when the data verification result indicates that the monitoring information has been tampered with, the alarm module in the server can send out alarm information. At the same time, the server may also be provided with a storage module and a management module, the storage module is used to store the original data of multiple monitoring information received from the terminal, and the management module is used to manage each module in the server. The message processing module may be a Kafka (kafka) message processing system, and the database may be a time series database (tsdb).

Step 302: The server generates an operation track of the operation performed on the interface displayed on the terminal according to the multiple monitoring information.

The server may generate an operation track for performing operations recorded by multiple monitoring information on the interface displayed by the terminal according to the multiple monitoring information, in the order of the operation time of the operation recorded in the different monitoring information from morning to evening. Alternatively, the multiple monitoring information can be screened according to a specified screening strategy first, and then an operation track can be generated based on the screened monitoring information. The designated strategy may be determined according to the analysis purpose of the subsequent analysis of the operation behavior. For example, when it is necessary to analyze the user's operation behavior when the terminal runs the same application program, the server can filter the monitoring information carrying the identity of the same application program in the terminal, and generate an operation track based on the monitoring information carrying the same application program. For another example, when the server receives multiple monitoring information sent by multiple terminals and needs to analyze the operation behavior performed in the same terminal, it can filter the monitoring information that carries the identity of the same terminal in the terminal, and according to the information carried The monitoring information of the identity of the same terminal generates an operation track.

Among them, when the monitoring information includes: terminal identification, application identification, operation information, and operation time, the operation track can be regarded as executing the corresponding monitoring information recorded in the interface of the application that displays multiple monitoring information records on the terminal. The sequential description of the process of operation. When the monitoring information also includes: terminal identification, application identification, operation information, operation time, response information, and response time, the operation track can be regarded as an interface that displays multiple monitoring information records on the terminal. The sequential description of the process of performing operations in each interface and responding to each operation.

For example, Table 1 shows multiple monitoring information obtained by the terminal after the user whose user ID is XP-0012738 performs an operation in the terminal. Each monitoring information includes: the identification of the terminal, the identification of the application, the operation time and operation information of the performed operation, and the response information and response time of the response generated by the terminal according to the operation. They are explained separately as follows:

When the user needs the terminal to display the interface of a certain application program, he can perform a designated operation. After the terminal receives the designated operation, the terminal displays the interface of the application program on the display screen according to the designated operation. At this time, the terminal can acquire and record the terminal's identifier as 191191919...182783 (not shown in Table 1) and the identifier of the application program (not shown in Table 1). When the terminal detects that the user clicks the "remote connection" button in the interface with the mouse at 20:29:17, the terminal can determine the position of the mouse click operation in the interface as "remote connection" is displayed in the interface The location of the button. At this time, as shown in Table 1, the terminal acquires and records the operation information used to indicate the operation (called the first operation information for easy distinction) as the mouse click "remote connection", and the operation time is 20:29:17 . Among them, the function of "remote connection" is to establish a remote connection between the terminal and the remote console.

After the terminal receives the operation of clicking the "remote connection" button with the mouse, the terminal can display the uniform resource locator (URL) address according to the operation as http://in**an.ua**ei.com/ c**b/bus**ns console page, and the terminal displays the page jump to the console page at 20:29:20. Among them, the terminal's jump to display the console page can be regarded as the operation response generated by the terminal according to the operation of clicking the "remote connection" button with the mouse (for the convenience of distinction, it is called the first operation response).

After the terminal generates the first operation response, as shown in Table 1, the terminal acquires and records that the response time of the first operation response is 20:29:20, and the first response information used to indicate the first operation response is: The page jumps to the console page with the URL address http://in**an.ua**ei.com/c**b/bus**ns.

In addition, in order to establish a remote connection, the terminal also needs to obtain the URL address of the remote console and send a remote connection establishment request to the remote console. Therefore, in the process of displaying the console page on the terminal, the terminal also needs to send an API call request to the remote server to obtain the URL address of the remote console, and after obtaining the URL address of the remote console, according to the URL of the remote console The address sends a remote connection establishment request to the remote console. In addition, before sending the remote connection establishment request, the terminal may also send an API call request for detecting the service status of the remote console to the remote server.

Among them, the terminal sends an API call request to obtain the URL address of the remote console to the remote server, which can be regarded as an operation response generated by the terminal according to the operation of clicking the "remote connection" button with the mouse (for easy distinction, it is called the second operation response) . After the terminal generates the second operation response, as shown in Table 1, the terminal obtains and records that the response time of the second operation response is 20:29:21, and the second response information used to indicate the second operation response is: Initiate an API call request to obtain the URL address of the remote console.

The terminal sends an API call request for detecting the service status of the remote console to the remote server, which can be regarded as an operation response generated by the terminal according to the operation of clicking the "remote connection" button with the mouse (for easy distinction, it is called the third operation response). After the terminal generates the third operation response, as shown in Table 1, the terminal acquires and records that the response time of the third operation response is 20:29:22, and the third response information used to indicate the third operation response is: Initiate an API call request to detect the service status of the remote console.

The terminal sends a remote connection establishment request to the remote console, which can be regarded as an operation response generated by the terminal according to the operation of clicking the "remote connection" button with the mouse (for easy distinction, it is called the fourth operation response). After the terminal generates the fourth operation response, as shown in Table 1, the terminal obtains and records that the response time of the fourth operation response is 20:29:23, and the fourth response information used to indicate the fourth operation response is: Initiate a remote connection establishment request.

Further, after the terminal sends the API call request to the remote server, the remote server may also send to the terminal information reflecting whether the API call request successfully calls the corresponding interface. Correspondingly, the information used to reflect whether the API call request successfully calls the corresponding interface can also be recorded in the corresponding response information (not shown in Table 1). For example, after the terminal sends an API call request to obtain the URL address of the remote console to the remote server, if the remote server successfully calls the corresponding interface according to the API call request, the remote server can send the status code "200" to the terminal indicating that the interface is successfully called. ", the information indicating that the invocation request 200 is correct may be recorded in the second response information of the second operation response. For another example, after the terminal sends an API call request for detecting the service status of the remote console to the remote server, if the remote server fails to call the corresponding interface according to the API call request, the remote server can send the terminal a status code indicating the failure to call the interface " 404", the information indicating the 404 error of the call request can be recorded in the fourth response information of the fourth operation response.

So far, the terminal has obtained the monitoring information generated according to the operation of the user using the mouse to click the "remote connection" button in the interface. As shown in Table 1, the monitoring information includes: first operation information and operation time, first response information and response time, second response information and response time, third response information and response time, fourth response information and response time .

After establishing a remote connection between the terminal and the remote console, the user also uses the keyboard to enter the operation of creating a new user command on the console page, that is, use the keyboard to input "a", "d", "d", "u", "S", "e" and "r". When the operation of inputting a character on the keyboard is regarded as an input operation, the operation of inputting a new user command can be regarded as performing seven input operations. Accordingly, each acquired monitoring information can include an input operation indicating one input operation. Operating information and operating time. Among them, the second operation information used to instruct the operation of using the keyboard to input "a" is: the keyboard input key code key "a", and the operation time is 20:29:35. The third operation information used to indicate the operation of using the keyboard to input "d" is: the keyboard input key code key "d", and the operation time is 20:29:36. The fourth operation information for instructing the operation of using the keyboard to input "d" is: the keyboard input key code key "d", and the operation time is 20:29:37. The fifth operation information for instructing the operation of using the keyboard to input "u" is: the keyboard input key code key "u", and the operation time is 20:29:38. The sixth operation information for instructing the operation of using the keyboard to input "s" is: the keyboard input key code key "s", and the operation time is 20:29:39. The seventh operation information used to instruct the operation of using the keyboard to input "e" is: the keyboard input key code key "e", and the operation time is 20:29:40. The eighth operation information used to instruct the operation of using the keyboard to input "r" is: the keyboard input key code key "r", and the operation time is 20:29:41.

After the user enters the operation of creating a new user command, the user clicks the "close browser" button in the interface with the mouse at 20:29:45, and the terminal can determine the position of the mouse click in the interface as the interface The position where the "Close Browser" button is displayed in. At this time, as shown in Table 1, the terminal again acquires and records the operation information used to indicate the operation (called the ninth operation information for easy distinction) as the mouse click "close browser", and the operation time is 20:29 :45. When the terminal receives the operation of clicking the "close browser" button, the browser will be closed.

Table 1

According to the multiple monitoring information shown in Table 1, the terminal generates the following operation trajectory in the order of operation time from morning to night, and the operation trajectory shows the operations performed by the user and the terminal in the order of operation time from morning to night. According to the response generated by the operation. The operation track is as follows:

Step (1), the mouse clicked the "remote connection" button in the interface, 20:29:17;

Step (2), the page jumps to the console page with URL address http://in**an.ua**ei.com/c**b/bus**ns, 20:29:20;

Step (3), initiate an API call request to obtain the URL address of the remote console, 20:29:21;

Step (4), initiate an API call request to detect the service status of the remote console, 20:29:22;

Step (5), initiate a request to establish a remote connection, 20:29:23;

Step (6), keyboard input "a", "d", "d", "u", "s", "e" and "r" respectively, 20:29:41;

Step (7), mouse click "close browser", 20:29:45.

Wherein, when the second response information also includes information indicating that the call request 200 is correct, the step (4) in the operation track may be: initiate an API call request to detect the service status of the remote console, and the request 200 is correct, 20: 29:22. When the fourth response information also includes information indicating a 404 error in the call request, the step (5) in the operation track may be: initiate a request to establish a remote connection, request 404 error, 20:29:23.

Step 303: The server analyzes the operation indicated by the operation information in the multiple monitoring information according to the operation track.

There are many implementation ways to analyze the operation indicated by the operation information in the monitoring information. The following two implementation ways are used as examples to illustrate it:

In the first achievable manner, the process of performing operations on the interface recorded in the operation trace can be simulated according to the operation trajectory, so as to perform process analysis on the process of performing operations on the terminal according to the simulated process. Or, according to the operation trajectory, the process of performing operations on the interface and responding according to the operations recorded in the operation trajectory is simulated, so as to perform process analysis on the process of performing operations on the terminal and generating responses according to the simulated process.

Among them, the simulation operation process refers to: the server simulates the operating environment when the terminal performs the operation recorded by the operation track according to the operation track, and simulates the operation recorded by the operation track in the operation environment, and then realizes the corresponding operation according to each operation. Functional process. That is, the simulated operation process can be regarded as a process of scene reproduction of the operation recorded on the operation track. Similarly, the process of simulating operation and response can be regarded as the process of scene reproducing the operation recorded on the operation track and the response to the operation.

In one case, the server performs scene simulation on the operation recorded by the operation track of a certain terminal, and the server can learn the specific situation of each operation link in the process of realizing the operation on the terminal, and make a corresponding analysis according to the specific situation. Perform analysis operations such as operation process audit and operation fault location in the process of performing operations on the terminal.

Among them, the operation process audit is to supervise and review whether there is any violation of regulations during the operation process based on the specific circumstances that occur in each link of the operation process. Operation fault location is the behavior that determines the cause of the error according to the specific circumstances that occur in each link of the operation process when there is an error prompt (operation error prompt or access unsuccessful prompt, etc.) during the operation process.

Since scene simulation can learn the specific conditions that occur during the operation of the terminal, compared to related technologies that cannot obtain the specific conditions that occur during the operation, the process of performing operations on the terminal can be analyzed according to the specific conditions. Clearly determining the details of the operation performed by the terminal can effectively ensure the accuracy of the analysis.

In another case, the server can perform scenario simulations on the operations recorded by the operation traces of multiple terminals, simulate multiple terminals accessing the response server, and request the response server to provide the actual access process of the business service to the corresponding terminal, and Perform a performance test on the response server according to the simulated real access process.

For example, the server can simulate millions of terminals accessing the response server at the same time based on the operation trajectory of millions of terminals, and request the response server to provide the real access process of business services to the corresponding terminal, so as to test that the response server is providing service to the million terminals. Provide the service performance under the load of the business service, and realize the stress test of the response server, so as to optimize the service performance of the response server according to the result of the stress test.

Since the access process simulated by the scenario is closer to the real access process, it can more accurately reflect the specific conditions of the real access process, and the performance test results of the server based on the access process simulated by the scenario are closer to the real access process. The access process has an impact on server performance. When the service performance of the response server is optimized according to the test result, the service performance of the server can be improved accurately and effectively.

It should be noted that when performing scene simulation of an operation based on the operation trajectory, a script program can be generated based on the operation trajectory first, and the scene simulation process of the operation can be realized by executing the script program, so as to improve the automation degree of the scene simulation. The implementation process of generating the script program according to the operation trajectory may be: according to the timing of all operations and all responses in the operation trajectory, a computer program for executing corresponding operations and responses is sequentially generated to obtain the script program.

In the second achievable way, the server uses a display to show the operation trajectory. In addition, according to the specified screening strategy used when screening the monitoring information, different ways of displaying can be realized according to different analysis purposes.

For example, if the operation trajectory is generated based on monitoring information carrying the identifier of the same application program, the displayed operation trajectory is a process in which the terminal runs the same application program. If the operation trajectory is generated based on the monitoring information carrying the identity of the same terminal, the displayed operation trajectory is the operation behavior performed in the terminal.

In addition, when the operation track is displayed, the viewing object may be a worker or user who manages the operation analysis work, and the display operation can facilitate the viewing object to more intuitively view the operation process.

To sum up, in the operation analysis method provided by the embodiments of the present application, the server receives the monitoring information sent by the terminal, generates the operation trajectory of the operation based on the monitoring information, and analyzes the operation performed by the user in the interface according to the operation trajectory , Because the monitoring information includes the terminal’s identity, application’s identity, operation information, and operation time, the monitoring information can truly reflect the operation performed by the user on the front-end interface of the application, and can ensure that the user is in the interface The accuracy of the operations performed for analysis.

The sequence of steps of the operation monitoring method and the operation analysis method provided in the embodiments of the present application can be adjusted appropriately, and the steps can also be increased or decreased according to the situation. For example, it is possible to choose whether to execute the above-mentioned step 204 and step 205 according to application requirements. Any person familiar with the technical field can easily think of a method of change within the technical scope disclosed in this application, which should be covered by the protection scope of this application, and therefore will not be repeated.

The embodiment of the application also provides an operation monitoring device. As shown in FIG. 4, the operation monitoring device 40 may include:

The recording module 401 is used to record the identification of the terminal and the identification of the application when it is detected that the interface of the application is displayed on the terminal.

The recording module 401 is also used to record the operation time of the operation and the operation information used to indicate the operation when it is detected that the user performs an operation on the interface.

The sending module 402 is used to send monitoring information to the server. The monitoring information includes the identification of the terminal, the identification of the application program, the operation information, and the operation time.

Optionally, as shown in FIG. 5, the operation monitoring device 40 further includes:

The response module 403 is used to generate an operation response to the operation when it is detected that the user performs an operation on the interface.

The recording module 401 is also used to record the response time for generating the operation response and the response information used to indicate the operation response.

Correspondingly, the monitoring information also includes response information and response time.

Optionally, the operation information includes: type information used to indicate the operation type of the operation and position information used to indicate the position of the operation on the interface.

Optionally, the response information includes: interface information of an application program interface called when a response is generated for the operation.

In summary, in the operation monitoring device provided by the embodiment of the present application, the monitoring information including the terminal identification, application identification, operation information, and operation time is recorded through the recording module, and the sending module sends the monitoring information to the server Because the monitoring information can truly reflect the operations performed by the user on the front-end interface of the application, the server can analyze the operations performed by the user in the interface based on the monitoring information, and can effectively ensure that the user performs in the interface The accuracy of the analysis performed by the operation.

The embodiment of the present application also provides an operation analysis device. As shown in FIG. 6, the operation analysis device 60 may include:

The receiving module 601 is used to receive multiple monitoring information sent by the terminal. Each monitoring information includes the identification of the terminal, the identification of the application to which the interface of the application displayed by the terminal belongs, the operation time of the operation performed by the user on the interface, and Operation information used to indicate the operation.

The generating module 602 is configured to generate an operation trace of the operation performed on the interface of the application program displayed on the terminal according to a plurality of monitoring information, and the operation trace is recorded according to the operation time of each operation.

Optionally, as shown in FIG. 7, the operation analysis device 60 further includes:

The processing module 603 is used to generate a script program according to the operation trajectory.

The processing module 603 is also used to execute a script program to simulate the operation performed on the interface recorded in the operation track.

Optionally, each monitoring information further includes: response information used to indicate the response generated by the terminal to the operation recorded by the monitoring information, and the time for generating the response.

Correspondingly, the operation track also includes response information and response time.

To sum up, in the operation analysis device provided by the embodiment of the present application, the monitoring information sent by the terminal is received through the receiving module, the generating module generates the operation trajectory according to the monitoring information, and the processing module executes the user in the interface according to the operation trajectory. Analyze the operation of the application. Since the monitoring information includes the terminal’s identity, application’s identity, operation information, and operation time, the monitoring information can truly reflect the operation performed by the user on the front-end interface of the application, and ensure that the The accuracy of the analysis of the operations performed by the user in the interface.

Those skilled in the art can clearly understand that, for the convenience and conciseness of description, the specific working process of the device and module described above can be referred to the corresponding process in the foregoing method embodiment, which will not be repeated here.

An embodiment of the present application provides a computing device, which includes a processor and a memory. A computer program is stored in the memory. When the processor executes the computer program, the computing device implements the operation monitoring method provided in the embodiment of the present application. Optionally, the computing device may be a terminal. For a schematic diagram of the structure, please refer to the structure of the terminal in FIG. 1.

An embodiment of the present application also provides another computing device, which includes a processor and a memory. A computer program is stored in the memory. When the processor executes the computer program, the computing device implements the operation analysis method provided in the embodiment of the present application. Optionally, the computing device may be a server. For a schematic diagram of the structure, please refer to the structure of the server in FIG. 1.

The embodiment of the present application provides a non-volatile storage medium, and when an instruction in the storage medium is executed by a processor, the operation monitoring method provided in the embodiment of the present application is implemented.

The embodiment of the present application also provides another non-volatile storage medium. When the instructions in the storage medium are executed by the processor, the operation analysis method provided in the embodiment of the present application is implemented.

The embodiment of the present application provides a computer program product containing instructions. When the computer program product runs on a computer, the computer executes the operation monitoring method provided by the embodiment of the present application.

The embodiment of the present application also provides another computer program product containing instructions. When the computer program product runs on a computer, the computer executes the operation analysis method provided by the embodiment of the present application.

A person of ordinary skill in the art can understand that all or part of the steps in the above embodiments can be implemented by hardware, or by a program to instruct relevant hardware. The program can be stored in a computer-readable storage medium. The storage medium mentioned can be a read-only memory, a magnetic disk or an optical disk, etc.

In the embodiments of the present application, the terms "first", "second" and "third" are only used for descriptive purposes, and cannot be understood as indicating or implying relative importance. The term "at least one" refers to one or more, and the term "plurality" refers to two or more, unless expressly defined otherwise.

The term "and/or" in this application is merely an association relationship describing associated objects, which means that there can be three types of relationships. For example, A and/or B can mean that there is A alone, and both A and B exist. There are three cases of B. In addition, the character "/" in this text generally indicates that the associated objects before and after are in an "or" relationship.

The above are only optional embodiments of this application and are not intended to limit this application. Any modification, equivalent replacement, improvement, etc. made within the concept and principle of this application shall be included in the protection of this application. Within range.

Claims (14)

1. An operation monitoring method, characterized in that the method is applied to a terminal, and the method includes:

   When it is detected that the terminal displays the interface of the application program, record the identification of the terminal and the identification of the application program;

   When it is detected that the user is performing an operation on the interface, record the operation time of the operation and the operation information used to indicate the operation;

   Send monitoring information to the server, where the monitoring information includes the identification of the terminal, the identification of the application, the operation information, and the operation time.
2. The method according to claim 1, wherein the method further comprises:

   When it is detected that the user is performing an operation on the interface, generate an operation response to the operation;

   Record the response time for generating the operation response and the response information used to indicate the operation response;

   Wherein, the monitoring information further includes the response information and the response time.
3. The method according to claim 1 or 2, wherein the operation information comprises: type information used to indicate the operation type of the operation and position information used to indicate the position of the operation in the interface .
4. The method according to claim 2, wherein the response information comprises: interface information of an application program interface that is called when a response is generated for the operation.
5. An operation analysis method, characterized in that the method is applied to a server, and the method includes:

   Receive a plurality of monitoring information sent by the terminal, each monitoring information includes the identification of the terminal, the identification of the application to which the interface of the application displayed by the terminal belongs, the operation time of the operation performed by the user on the interface, and Operation information used to indicate the operation;

   According to the plurality of monitoring information, an operation trace of the operation performed on the interface of the application program displayed on the terminal is generated, and the operation trace is recorded according to the operation time of each operation.
6. The method according to claim 5, characterized in that, after generating an operation trace of an operation performed on an interface of an application program displayed on the terminal according to the plurality of monitoring information, the method further comprises:

   Generate a script program according to the operation trajectory;

   The script program is executed to simulate the operation performed on the interface recorded in the operation track.
7. The method according to claim 5, wherein each monitoring information further comprises: response information for indicating the response generated by the terminal to the operation recorded by the monitoring information, and the time when the response is generated; The operation track also includes the response information and response time.
8. An operation monitoring device, characterized in that the device includes:

   The recording module is used to record the terminal's identification and the application's identification when it is detected that the terminal is displaying the interface of the application program;

   The recording module is further configured to record the operation time of the operation and the operation information used to indicate the operation when it is detected that the user is performing an operation on the interface;

   The sending module is configured to send monitoring information to the server, where the monitoring information includes the identification of the terminal, the identification of the application, the operation information, and the operation time.
9. The device according to claim 8, wherein the device further comprises:

   The response module is used to generate an operation response to the operation when it is detected that the user is performing an operation on the interface;

   The recording module is also used to record the response time for generating the operation response and the response information used to indicate the operation response;

   Wherein, the monitoring information further includes the response information and the response time.
10. The device according to claim 8 or 9, wherein the operation information comprises: type information used to indicate the operation type of the operation and position information used to indicate the position of the operation in the interface .
11. The device according to claim 9, wherein the response information comprises: interface information of an application program interface that is invoked when a response is generated for the operation.
12. An operation analysis device, characterized in that the device comprises:

    The receiving module is used to receive a plurality of monitoring information sent by the terminal, each monitoring information includes the identification of the terminal, the identification of the application to which the interface of the application displayed by the terminal belongs, and the operation performed by the user on the interface The operating time of and the operating information used to indicate the operation;

    The generating module is configured to generate an operation trajectory of the operation performed on the interface of the application program displayed on the terminal according to the multiple monitoring information, and the operation trajectory is recorded according to the operation time of each operation.
13. The device according to claim 12, wherein the device further comprises:

    A processing module for generating a script program according to the operation trajectory;

    The processing module is also used to execute the script program to simulate the operation performed on the interface recorded in the operation track.
14. The device according to claim 12, wherein each monitoring information further comprises: response information for indicating the response of the terminal to the operation recorded by the monitoring information, and the time when the response is generated; The operation track also includes the response information and response time.

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