WO2021039294A1 - Money processing device and money processing method - Google Patents

Money processing device and money processing method Download PDF

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Publication number
WO2021039294A1
WO2021039294A1 PCT/JP2020/029611 JP2020029611W WO2021039294A1 WO 2021039294 A1 WO2021039294 A1 WO 2021039294A1 JP 2020029611 W JP2020029611 W JP 2020029611W WO 2021039294 A1 WO2021039294 A1 WO 2021039294A1
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WO
WIPO (PCT)
Prior art keywords
money
processing unit
processing
lock mechanism
check
Prior art date
Application number
PCT/JP2020/029611
Other languages
French (fr)
Japanese (ja)
Inventor
泰司 片山
Original Assignee
オムロン株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by オムロン株式会社 filed Critical オムロン株式会社
Publication of WO2021039294A1 publication Critical patent/WO2021039294A1/en

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    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07GREGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00Cash registers
    • G07G1/12Cash registers electronically operated
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07DHANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07DHANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/10Mechanical details
    • G07D11/12Containers for valuable papers
    • G07D11/125Secure containers

Definitions

  • the present invention relates to a money processing apparatus and a money processing method.
  • the check-in terminal is equipped with a function of processing the payment of the usage fee of the accommodation facility of the user at the time of check-in or check-out.
  • the check-in terminal is equipped with a card payment function and a cash payment function for performing the payment processing.
  • a staff member performs a collection work of collecting money such as sales from the check-in terminal, a replenishment work of replenishing the check-in terminal with money (coins, banknotes) such as change.
  • the staff member inputs an ID and a password on the operation screen of the check-in terminal to give an instruction to withdraw money.
  • the check-in terminal causes the money according to the withdrawal instruction to be withdrawn from the money payment exit, and the staff member collects the withdrawn money.
  • An object of the present invention is to provide a money processing device and a money processing method capable of preventing illegal withdrawal processing.
  • the money processing device is provided in the device main body, a money input port provided in the device main body and capable of inserting money by a customer, and provided in the device main body to pay out the money to the customer.
  • the lock mechanism provided on the main body of the device for locking and unlocking via the physical key
  • the authentication processing unit for executing the authentication process of the staff and the lock mechanism are in the locked state.
  • the detection processing unit that detects whether the lock is in the unlocked state and the authentication processing unit have succeeded in authenticating the staff member, and the detection processing unit has detected that the lock mechanism is in the unlocked state.
  • it is provided with a money processing unit that executes a withdrawal process for withdrawing the money from the money payment exit based on the operation of the staff.
  • the display processing unit that displays the customer operation screen that can be operated by the customer and the staff operation screen that can be operated by the staff are displayed on the display unit, and the authentication processing unit of the staff When the authentication is successful and the detection processing unit detects that the lock mechanism is in the unlocked state, the reception processing unit accepts the withdrawal processing operation from the staff member on the staff member operation screen.
  • the money processing unit may execute the withdrawal process based on the operation received by the reception processing unit. This makes it possible to prevent a malicious third party from operating the staff operation screen.
  • the money processing unit further detects that the authentication processing unit has succeeded in authenticating the staff member, and the detection processing unit has detected that the lock mechanism is in the locked state. In that case, a deposit process for replenishing the money may be executed from the money slot based on the operation of the staff.
  • the deposit process will not be executed just by successfully authenticating the staff. Therefore, for example, it is possible to prevent the work of opening the lock mechanism of the door of the money storage unit and depositing money and the work of depositing money from the money slot in parallel. It is possible to prevent work mistakes.
  • the display processing unit that displays the customer operation screen that can be operated by the customer and the staff operation screen that can be operated by the staff are displayed on the display unit, and the authentication processing unit of the staff When the authentication is successful and the detection processing unit detects that the lock mechanism is in the locked state, the reception processing unit that accepts the payment processing operation from the staff member on the staff member operation screen.
  • the money processing unit may execute the deposit processing based on the operation received by the reception processing unit.
  • the lock mechanism may lock and unlock the door that opens and closes the opening of the money storage unit that can store the money.
  • the lock mechanism may be a mechanical lock mechanism provided with a keyhole into which the physical key is inserted. This makes it possible to prevent duplication of the key that unlocks the lock mechanism.
  • the money processing unit withdraws the money stored in the money storage unit from the money payment outlet in the withdrawal processing, and inserts the money in the deposit processing.
  • the money to be replenished from the mouth may be stored in the money storage unit.
  • the detection processing unit detects whether or not a person is present in front of the money processing device by a detection sensor provided in the money processing device, and the money processing unit determines whether or not a person is present in front of the money processing device.
  • the authentication processing unit succeeds in authenticating the staff member, and the detection processing unit detects that the lock mechanism is in the unlocked state and the person is detected in front of the money processing device.
  • the withdrawal process may be executed based on the operation of the staff.
  • the reception processing unit can accept at least one of the check-in procedure and the check-out procedure of the customer staying at the accommodation facility on the customer operation screen, and , The customer may be configured to accept the operation of the settlement processing of the usage fee of the accommodation facility.
  • the money processing device according to the present invention can be applied to the check-in terminal of the accommodation facility.
  • the money processing method includes a device main body, a money input port provided in the device main body and capable of inserting money by a customer, and a money input port provided in the device main body and paying out the money to the customer. It is a money processing method executed in a money processing device including a possible money payment exit and a lock mechanism provided on the main body of the device for locking and unlocking via a physical key, and authenticates a staff member.
  • An authentication step to be executed a detection step for detecting whether the lock mechanism is in the locked state or the unlocked state, a successful authentication of the staff member in the authentication step, and the locking mechanism in the detection step.
  • the present invention may be a money processing program for causing one or more processors to execute each of the steps.
  • a money processing device and a money processing method capable of preventing illegal withdrawal processing are provided.
  • FIG. 1 is a diagram showing a schematic configuration of an accommodation facility check-in system according to an embodiment of the present invention.
  • FIG. 2 is a block diagram showing a specific configuration of an accommodation facility check-in system according to an embodiment of the present invention.
  • FIG. 3 is a diagram showing an example of reservation information used in the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 4 is a diagram showing an example of worker information used in the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 5 is a diagram showing an example of deposit / withdrawal processing information used in the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 6 is an external view showing an example of a check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 1 is a diagram showing a schematic configuration of an accommodation facility check-in system according to an embodiment of the present invention.
  • FIG. 2 is a block diagram showing a specific configuration of an accommodation facility check-in system
  • FIG. 7 is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 8 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 9 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 10 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 11 is an external view showing an example of the unlocked state of the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 12 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 13 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 14 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 15 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 16 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.
  • FIG. 17 is a flowchart showing an example of a procedure for deposit / withdrawal processing of the accommodation facility check-in system according to the embodiment of the present invention.
  • the accommodation facility check-in system 100 includes a management device 10 and a plurality of check-in terminals 20.
  • the accommodation facility check-in system 100 is introduced into accommodation facilities such as hotels and inns.
  • the management device 10 is arranged, for example, at the front desk of an accommodation facility, an office, or the like to manage reservations.
  • the manager, employee, etc. of the accommodation facility can operate the management device 10.
  • the check-in terminal 20 is an example of the money processing device of the present invention. Accepts operations such as payment procedures (settlement procedures) for usage fees.
  • the management device 10 and the plurality of check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in the accommodation facility.
  • a communication network N1 such as a wired LAN or a wireless LAN installed in the accommodation facility.
  • One check-in terminal 20 may be installed in the accommodation facility, or a plurality of check-in terminals 20 may be installed in the accommodation facility. In FIG. 1, three check-in terminals 20 are shown as an example. The user can operate the desired check-in terminal 20.
  • the user of the accommodation facility uses his / her own user terminal (not shown) to, for example, access the accommodation reservation page of the WEB site operated by the accommodation facility to make an accommodation reservation.
  • the management device 10 acquires the reservation information for the accommodation reservation and manages the reservation.
  • the reservation process may be executed by the management device 10, or may be executed by a reservation server (not shown) connected to the management device 10 via the communication network N1.
  • the reservation server receives a reservation request from a user, executes a reservation process, and notifies the management device 10 of the reservation information when the reservation is completed.
  • the user terminal and the management device 10 can communicate with each other via a communication network such as the Internet, LAN, WAN, or a public telephone line.
  • the user who has made a reservation visits the accommodation facility on the day of accommodation and operates the check-in terminal 20 to perform the check-in procedure.
  • the user operates the check-in terminal 20 as necessary to perform the check-out procedure.
  • the user performs the payment procedure for the usage fee at the time of check-in or check-out.
  • the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication interface 14, and the like.
  • the management device 10 may be an information processing device such as a personal computer or a tablet terminal. Further, the management device 10 may be an information processing device or a cloud server for constructing a so-called hotel management system (Property Management System).
  • the management device 10 may have functions such as guest room management, accounting management, and customer management in addition to reservation management.
  • the communication interface 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication with the check-in terminal 20 via the communication network N1 according to a predetermined communication protocol. Further, the communication interface 14 connects the management device 10 to a communication network (not shown) by wire or wirelessly, and follows a predetermined communication protocol with an external device such as the user terminal via the communication network. It is a communication interface for executing data communication.
  • the operation display unit 13 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.
  • a display unit such as a liquid crystal display or an organic EL display that displays various information
  • an operation unit such as a mouse, keyboard, or touch panel that accepts operations.
  • the storage unit 12 is a non-volatile storage unit such as a flash memory that stores various types of information.
  • the storage unit 12 stores a control program for causing the control unit 11 to execute various processes.
  • the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is electrically connected to a management device 10 such as a CD drive or a DVD drive (not shown). ) Is read and stored in the storage unit 12.
  • reservation information 121 (reservation information database) representing accommodation reservation information received from the user terminal and a worker performing maintenance work on the check-in terminal 20 (an example of a staff member of the present invention).
  • Worker information 122 (worker information database) regarding deposit / withdrawal processing and deposit / withdrawal processing information 123 regarding deposit / withdrawal processing are stored.
  • the maintenance work includes a money collection work (hereinafter referred to as withdrawal processing) for collecting money such as sales from the check-in terminal 20, and a replenishment of money such as change (coins, banknotes) to the check-in terminal 20.
  • Money replenishment work (hereinafter referred to as deposit processing), key collection work for collecting room keys, key replenishment work for replenishing room keys, receipt collection work for collecting receipts, receipt replenishment work for replenishing receipts, Includes various setting work, various repairs, inspections, maintenance work, etc.
  • the worker who performs the maintenance work includes not only the manager and the employee of the accommodation facility but also the employee of the maintenance company who is requested to perform the maintenance work by the accommodation facility.
  • the information of the worker who is qualified to perform the maintenance work is registered in the worker information 122.
  • FIG. 3 is a diagram showing an example of reservation information 121.
  • reservation information 121 of a user (guest) who uses the accommodation facility on July 1, 2019 is shown.
  • the reservation information 121 includes information representing the attributes of the user.
  • FIG. 3 for convenience of explanation, some information, specifically, the accommodation date, the guest name, the reservation person name, the estimated time of arrival, and the language used are shown.
  • FIG. 4 is a diagram showing an example of worker information 122.
  • the worker information 122 information such as a worker ID, a worker name, a password, and deposit / withdrawal authority is registered for each worker who is qualified to perform maintenance work.
  • the worker ID and the password are information input to the operation screen when the maintenance work is performed, and are used for the worker authentication process.
  • the deposit / withdrawal authority is information indicating whether or not there is an authority to perform the withdrawal process and the deposit process in the maintenance work.
  • a worker who has the deposit / withdrawal authority has a work qualification for the withdrawal process and the deposit process, and a worker who does not have the deposit / withdrawal authority has a work qualification for the withdrawal process and the deposit process. I don't have it.
  • Each information of the worker information 122 is registered, for example, by the manager of the accommodation facility.
  • FIG. 5 is a diagram showing an example of deposit / withdrawal processing information 123.
  • the deposit / withdrawal processing information 123 information regarding the deposit processing and the work history (log) of the withdrawal processing is registered.
  • the terminal ID is the identification information of the check-in terminal 20.
  • the control unit 11 acquires information such as a worker ID, a work name, a terminal ID, and a work date and time transmitted from the check-in terminal 20 in which the deposit processing and the withdrawal processing are performed, and deposit / withdrawal processing information 123. Register with.
  • the control unit 11 has control devices such as a CPU, ROM, and RAM.
  • the CPU is a processor that executes various arithmetic processes.
  • the ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance.
  • the RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 11 controls the management device 10 by executing various control programs stored in advance in the ROM or the storage unit 12 on the CPU.
  • the control unit 11 executes processing according to reservation management, guest room management, accounting management, customer management, and the like.
  • the control unit 11 also manages and controls a plurality of check-in terminals 20.
  • FIG. 6 is an external view showing an example of the check-in terminal 20.
  • the check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a motion sensor 24, a money slot 25, a money payment exit 26, a lock mechanism 27, and a key. It includes a sensor 28, a communication interface 29, a camera 33, and the like. Further, these components are mounted on the device main body 30 of the check-in terminal 20. Further, at the lower part of the apparatus main body 30, as described later (see FIG. 11), a money storage unit 40 for storing money (coins, banknotes) and a door 31 for opening and closing (closing and opening) the opening of the money storage unit 40 And are provided. The coins and banknotes may be individually stored in the storage 41 (storage cassette) (see FIG. 11).
  • a lock mechanism 27 is mounted on the door 31, and the lock mechanism 27 locks and unlocks the door 31 via a physical key (not shown).
  • the lock mechanism 27 is a mechanical lock mechanism provided with a keyhole into which the physical key is inserted.
  • a fastener (not shown) of the lock mechanism 27 is provided on the money accommodating portion 40 of the device main body 30.
  • the physical key is stored in, for example, a management room of an accommodation facility, and the accommodation facility is operated to lend the physical key, for example, when a worker performs maintenance work.
  • the physical key may be a different key for each check-in terminal 20, or may be a common key.
  • the key sensor 28 is a sensor for detecting whether the lock mechanism 27 is in the locked state or the unlocked state.
  • the key sensor 28 is provided on, for example, the locking piece 32, detects the engaged state of the locking piece 32, and transmits a detection signal to the control unit 11.
  • the lock mechanism 27 may be an electronic lock mechanism that locks and unlocks the door 31 via a card key and an electronic key.
  • the check-in terminal 20 has a card insertion section for inserting cards such as credit cards, a card issuing section for issuing room keys, a speaker for outputting operation guidance regarding check-in procedures by voice, and an information code such as a two-dimensional code.
  • a reading unit for reading a user's passport, identification card, etc. may be included.
  • the user can touch the operation display unit 23.
  • the user performs the check-in procedure and the check-out procedure while operating the operation screen displayed on the operation display unit 23.
  • the operator can also touch the operation display unit 23.
  • the operator performs maintenance work (withdrawal processing, deposit processing, etc.) while operating the maintenance screen displayed on the operation display unit 23.
  • the operation screen is an example of a customer operation screen of the present invention
  • the maintenance screen is an example of a staff operation screen of the present invention.
  • the camera 33 is provided above the operation display unit 23, and for example, captures facial images of users and workers.
  • the camera 33 is a digital camera that captures an image and outputs it as digital image data.
  • the camera 33 may be a network camera.
  • the communication interface 29 is a communication interface for connecting the check-in terminal 20 to the communication network N1 by wire or wirelessly and executing data communication with the management device 10 via the communication network N1 according to a predetermined communication protocol. Is.
  • the operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.
  • the operation display unit 23 can accept operations by users and workers.
  • the motion sensor 24 is provided on the upper part of the door 31 and detects a person (user, worker, etc.) in front of the check-in terminal 20.
  • the motion sensor 24 detects the location (presence or absence) of a person by using, for example, infrared rays or ultrasonic waves.
  • the motion sensor 24 is an example of the detection sensor of the present invention.
  • the money slot 25 is a slot into which money can be inserted.
  • the money insertion slot 25 includes a coin insertion slot 25A for inserting coins and a bill insertion slot 25B for inserting bills.
  • the user operates the operation screen when paying the usage fee (settlement processing) of the accommodation facility, and inserts the money of the usage fee into the money slot 25.
  • the worker operates the maintenance screen to insert the money into the money slot 25.
  • the operator may open the door 31 and insert the coins into the coin receiving plate (not shown) connected to the money storage unit 40.
  • the coins inserted into the coin receiving tray are subjected to the counting process and the like and are stored in the money storage unit 40.
  • the deposit process in the method of opening the door 31 and replenishing the coin storage unit 40 with coins, there is a possibility that coins may spill from the coin receiving tray in the device main body 30 and lose sight of the coins.
  • coins may spill from the money slot 25 to the floor surface or the like, but generally, the lower part of the apparatus main body 30 is connected to the floor surface. Since the gap is closed, coins spilled on the floor can be easily found and easily collected. Therefore, in the deposit processing, it is preferable to carry out a method of replenishing coins from the money slot 25.
  • the money payment outlet 26 is a payment outlet (discharge port) where money can be paid out.
  • the money payout outlet 26 includes a coin payout outlet 26A for paying out coins and a bill payout outlet 26B for paying out bills.
  • the bill insertion slot 25B and the bill payment outlet 26B may be integrally formed.
  • the change is paid out from the money payment outlet 26.
  • a worker collects (withdraws) a predetermined amount of money (for example, sales amount)
  • the money is paid out from the money payment outlet 26.
  • the worker may open the door 31 (see FIG. 11) of the device main body 30 and collect a predetermined amount of money from the money storage unit 40 in the same manner as in the deposit process. For efficiency, the work of collecting money from the money payment exit 26 (withdrawal processing) is performed.
  • the storage unit 22 is a non-volatile storage unit such as a flash memory that stores various types of information.
  • the storage unit 22 stores a control program such as a deposit / withdrawal processing program for causing the control unit 21 to execute a deposit / withdrawal process (see FIG. 17) described later.
  • the deposit / withdrawal processing program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and reads a CD drive or DVD drive electrically connected to the check-in terminal 20. It is read by a device (not shown) and stored in the storage unit 22.
  • the deposit / withdrawal processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.
  • the storage unit 22 may store a part or all of the reservation information 121 (see FIG. 3), the worker information 122 (see FIG. 4), and the deposit / withdrawal processing information 123 (see FIG. 5).
  • the control unit 21 has control devices such as a CPU, ROM, and RAM.
  • the CPU is a processor that executes various arithmetic processes.
  • the ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance.
  • the RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 21 controls the check-in terminal 20 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.
  • the control unit 21 includes various types such as a reception processing unit 211, a display processing unit 212, an authentication processing unit 213, a detection processing unit 214, a judgment processing unit 215, and a deposit / withdrawal processing unit 216. Includes processing unit.
  • the control unit 21 functions as the various processing units by executing various processing according to the deposit / withdrawal processing program on the CPU. Further, a part or all of the processing units included in the control unit 21 may be composed of an electronic circuit.
  • the deposit / withdrawal processing program may be a program for allowing a plurality of processors to function as the various processing units.
  • the reception processing unit 211 acquires the operation information operated by the user of the accommodation facility on the operation screen of the operation display unit 23 of the check-in terminal 20. For example, when the user performs the check-in procedure on the operation screen shown in FIG. 7, the reception processing unit 211 acquires the operation information.
  • the check-in procedure includes a procedure for scanning a passport when the user is a foreigner, a procedure for entering guest information such as a reservation number, name, telephone number, and address, a payment procedure, and a procedure for selecting a room key. included.
  • the reception processing unit 211 reads the above.
  • the guest information included in the two-dimensional code may be acquired.
  • the reception processing unit 211 can accept at least one of the check-in procedure and the check-out procedure of the user staying at the accommodation facility on the operation screen, and the user's usage fee for the accommodation facility is charged. It is possible to accept payment processing operations.
  • the reception processing unit 211 acquires the operation information operated by the operator on the maintenance screen of the operation display unit 23 of the check-in terminal 20. For example, when an operator performs maintenance work (withdrawal processing, deposit processing, etc.) on the maintenance screen shown in FIG. 9, the reception processing unit 211 acquires the operation information. Further, the reception processing unit 211 acquires information (work history) such as the operation content (work content) and the work date and time related to the maintenance work and transmits the information (work history) to the management device 10. The management device 10 registers the information in the deposit / withdrawal processing information 123 (see FIG. 5). The reception processing unit 211 is an example of the reception processing unit of the present invention.
  • the display processing unit 212 causes the operation display unit 23 to display various types of information. For example, the display processing unit 212 causes the operation display unit 23 to sequentially display the operation screens for inputting the information necessary for the check-in procedure. When the check-in terminal 20 has a function for performing a check-out procedure, the display processing unit 212 causes the operation display unit 23 to sequentially display an operation screen for inputting information necessary for the check-out procedure. Further, for example, the display processing unit 212 causes the operation display unit 23 to sequentially display maintenance screens for inputting information necessary for maintenance work.
  • the display processing unit 212 is an example of the display processing unit of the present invention.
  • the authentication processing unit 213 executes the worker authentication process based on the information input in the maintenance work.
  • the authentication processing unit 213 is an example of the authentication processing unit of the present invention.
  • the authentication processing unit 213 refers to the worker information 122 (see FIG. 4) stored in the management device 10, and the worker ID and password entered by the worker on the maintenance screen are registered in the worker information 122. If the worker ID and password match, the worker is authenticated and maintenance work is permitted.
  • a worker performing maintenance work selects the selection button K1 for shifting to the maintenance screen on the operation screen (see FIG. 7).
  • the operation method for shifting to the maintenance screen is not limited to this, and other known methods may be used.
  • the display processing unit 212 causes the operation display unit 23 to display an authentication screen (see FIG. 8).
  • the authentication processing unit 213 executes the authentication process.
  • the display processing unit 212 causes the operation display unit 23 to display the maintenance work reception screen (see FIG. 9).
  • the authenticated worker selects one of the selection buttons K2, K3, and K4 according to the purpose such as maintenance, withdrawal processing, and deposit processing on the reception screen, and executes the maintenance work.
  • the authentication processing unit 213 may perform the authentication process using either the worker ID or the password, or may add other authentication information (biological information or the like) to perform the authentication process. ..
  • the detection processing unit 214 detects whether the lock mechanism 27 is in the locked state or the unlocked state.
  • the detection processing unit 214 is an example of the detection processing unit of the present invention. Specifically, the detection processing unit 214 detects whether the lock mechanism 27 is in the locked state or the unlocked state based on the detection signal output from the key sensor 28 (see FIG. 11). For example, the detection processing unit 214 is locked when the fastener of the lock mechanism 27 is engaged with the locking piece 32 (see FIG. 11) so that the door 31 is in close contact with the device main body 30 and locked. Detects that there is. Further, the detection processing unit 214 detects that the lock mechanism 27 is in the unlocked state when the fastener is released from the locking piece 32.
  • FIG. 11 shows an unlocked state in which the door 31 is opened for convenience of explanation.
  • the determination processing unit 215 determines whether or not the operator has been successfully authenticated by the authentication processing unit 213, and the locked / unlocked state (locked state or unlocked state) of the lock mechanism 27 detected by the detection processing unit 214. ..
  • the determination processing unit 215 may transmit the determination result to the management device 10. By acquiring the determination result, the management device 10 can grasp the lock / unlock state of the lock mechanism 27 at each check-in terminal 20.
  • the management device 10 may register the locked / unlocked state of the lock mechanism 27 in the deposit / withdrawal processing information 123 (see FIG. 5).
  • the reception processing unit 211 permits or rejects the acceptance of the maintenance work by the operator based on the determination result of the determination processing unit 215. Specifically, when the reception processing unit 211 succeeds in authenticating the worker by the authentication processing unit 213 and the detection processing unit 214 detects that the lock mechanism 27 is in the unlocked state, the maintenance is performed. On the screen, the worker is allowed to accept the operation of the withdrawal process for withdrawing money from the money payment exit 26. On the other hand, when the authentication processing unit 213 fails to authenticate the worker, or when the detection processing unit 214 detects that the lock mechanism 27 is in the locked state, the reception processing unit 211 performs the withdrawal processing. Reject the acceptance of the operation of.
  • the reception processing unit 211 succeeds in authenticating the worker by the authentication processing unit 213 and the detection processing unit 214 detects that the lock mechanism 27 is in the locked state, the worker is displayed on the maintenance screen. Therefore, the operation of the deposit processing for replenishing money from the money slot 25 is permitted.
  • the authentication processing unit 213 fails to authenticate the worker, or when the detection processing unit 214 detects that the lock mechanism 27 is in the unlocked state, the reception processing unit 211 performs the payment processing. Reject the acceptance of the operation of.
  • the deposit / withdrawal processing unit 216 is based on the operation of the worker when the authentication processing unit 213 succeeds in authenticating the worker and the detection processing unit 214 detects that the lock mechanism 27 is in the unlocked state.
  • the withdrawal process for withdrawing money from the money payment exit 26 is executed.
  • the deposit / withdrawal processing unit 216 executes the deposit / withdrawal processing based on the operation received by the reception processing unit 211.
  • the deposit / withdrawal processing unit 216 is an example of the money processing unit of the present invention. Specifically, when the deposit / withdrawal processing unit 216 is permitted to accept the withdrawal processing operation, the deposit / withdrawal processing unit 216 performs the withdrawal processing based on the operation corresponding to the withdrawal processing received by the reception processing unit 211. Execute. For example, the deposit / withdrawal processing unit 216 causes the money storage unit 40 to pay out the predetermined money stored in the money storage unit 40 from the money payment outlet 26.
  • the deposit / withdrawal processing unit 216 can operate the worker. Based on this, the deposit process for replenishing money from the money slot 25 is executed. For example, when the deposit / withdrawal processing unit 216 is permitted to accept the operation of the deposit processing, the deposit / withdrawal processing unit 216 executes the deposit processing based on the operation corresponding to the deposit processing accepted by the reception processing unit 211. For example, the deposit / withdrawal processing unit 216 accommodates the money inserted from the money input port 25 in the money storage unit 40.
  • the deposit / withdrawal processing unit 216 withdraws the money stored in the money storage unit 40 from the money payment outlet 26 in the withdrawal processing, and is replenished from the money input port 25 in the deposit processing.
  • the money is stored in the money storage unit 40.
  • the deposit / withdrawal processing unit 216 also includes information on the withdrawal processing and the amount corresponding to the deposit processing, for example, the withdrawal amount, the deposit amount, the remaining amount of the money storage unit 40, and the information on the withdrawal processing and the operation of the deposit processing.
  • Maintenance information (log information) including (worker, work content (operation content), work date and time, etc.) is recorded in the storage unit 22. These maintenance information can be viewed on the maintenance screen.
  • the storage unit 22 also stores operation information corresponding to the payment processing of the user (customer), and the operation information is also stored and managed by the management device 10.
  • control unit 21 executes processing related to check-in and check-out for the user.
  • the control unit 21 authenticates the user and permits accommodation when the passport image scanned by the reading unit (not shown) matches the face image of the user captured by the camera (not shown). To do.
  • the control unit 21 makes a payment regarding the payment of the usage fee when the input of the information necessary for the check-in by the user is completed and the user is successfully authenticated.
  • the control unit 21 sends a payment request to the payment server of the payment business operator used by the user to perform payment processing.
  • the check-in terminal 20 issues, for example, a room key (card key) to the user to complete the check-in procedure.
  • FIG. 17 is a flowchart showing an example of the procedure for deposit / withdrawal processing.
  • the deposit / withdrawal process is executed by the control unit 21 of the check-in terminal 20.
  • the control unit 21 starts the execution of the deposit / withdrawal process by starting the execution of the deposit / withdrawal processing program when the operation instruction of the maintenance work is acquired from the operator.
  • the deposit / withdrawal process may be terminated in the middle according to a predetermined operation at the check-in terminal 20.
  • the present invention can be regarded as an invention of a deposit / withdrawal method (an example of the money processing method of the present invention) for executing one or a plurality of steps included in the deposit / withdrawal process.
  • each step in the deposit / withdrawal process described here may be omitted as appropriate.
  • the execution order of each step in the deposit / withdrawal process may be different as long as the same effect is produced.
  • a case where each step in the deposit / withdrawal process is executed by the control unit 21 will be described as an example, but in another embodiment, each step in the deposit / withdrawal process is distributed by a plurality of processors. May be executed.
  • step S11 the control unit 21 causes the operation display unit 23 to display an operation screen (see FIG. 7) for the user to use.
  • the user can perform a check-in procedure, a check-out procedure, and the like on the operation screen.
  • Step S11 is an example of the display step of the present invention.
  • step S12 the control unit 21 determines whether or not an instruction for shifting to the maintenance screen has been acquired on the operation screen. Specifically, the control unit 21 determines whether or not the selection button K1 displayed on the selection screen has been selected (pressed). If the selection button K1 is not selected (S12: No), the process proceeds to step S13. When the selection button K1 is selected (S12: Yes), the process proceeds to step S15.
  • step S13 the control unit 21 determines whether or not the user operation has been accepted on the operation screen. Specifically, the control unit 21 determines on the operation screen (see FIG. 7) whether or not the user has accepted an operation related to the use of the accommodation facility, such as a checkout procedure and a checkout procedure.
  • the process proceeds to step S14, and the control unit 21 executes the process according to the user operation. For example, the control unit 21 executes a checkout process and a checkout process.
  • the process returns to step S12 and repeats the above process.
  • step S15 the control unit 21 displays the authentication screen (see FIG. 8) on the operation display unit 23, and acquires the worker ID and the password input by the worker.
  • the control unit 21 waits until the worker ID and the password are acquired (S15: No).
  • the control unit 21 acquires the worker ID and the password (S15: Yes)
  • the process proceeds to step S16.
  • step S16 the control unit 21 executes the worker authentication process based on the worker ID and the password.
  • the control unit 21 refers to the worker information 122 (see FIG. 4) stored in the management device 10, and the worker ID and the password entered by the worker on the authentication screen are registered in the worker information 122.
  • the worker is authenticated when the worker ID and the password match. If the worker authentication is successful (S16: Yes), the process proceeds to step S17. On the other hand, if the worker authentication fails (S16: No), the process returns to step S15. If the worker ID and password authentication processes fail a predetermined number of times in succession, the control unit 21 may end the deposit / withdrawal process.
  • Step S16 is an example of the authentication step of the present invention.
  • step S17 the control unit 21 causes the operation display unit 23 to display the maintenance work reception screen (see FIG. 9). On the reception screen, selection buttons K2, K3, and K4 according to the purpose such as maintenance, withdrawal processing, and deposit processing are displayed, and the operator selects one according to the work purpose.
  • Step S17 is an example of a display step of the present invention.
  • step S18 the control unit 21 determines which operation (maintenance operation) has been accepted on the reception screen (see FIG. 9).
  • the control unit 21 causes the operation display unit 23 to display a message prompting the operator to unlock the lock mechanism 27 by the physical key (FIG. FIG. 10).
  • the screen shown in FIG. 10 is an example, and the display content is not limited to this. For example, the message "Detecting unlocking of the lock mechanism" may be omitted.
  • step S19 the control unit 21 waits until it detects that the lock mechanism 27 has been unlocked.
  • the worker borrows a physical key (key) stored in the management room of the accommodation facility and brings it to the check-in terminal 20 to unlock the lock mechanism 27 of the door 31.
  • the process proceeds to step S20.
  • Step S19 is an example of the detection step of the present invention.
  • step S20 the control unit 21 permits the acceptance of the withdrawal process.
  • the control unit 21 causes the operation display unit 23 to display an input screen for inputting the amount to be withdrawn.
  • the operator inputs the amount to be withdrawn on the input screen and selects the "OK" button.
  • Step S20 is an example of a reception step of the present invention.
  • step S21 the control unit 21 executes the withdrawal process for the input amount.
  • the control unit 21 causes the money payment port 26 to pay out the money stored in the money storage unit 40 according to the input amount.
  • the worker collects the money paid out to the money payment exit 26.
  • the control unit 21 causes the operation display unit 23 to display a message prompting the operator to lock the lock mechanism 27 with the physical key (see FIG. 13).
  • the screen shown in FIG. 13 is an example, and the display content is not limited to this. For example, on the screen shown in FIG. 13, the message "Detecting lock of the lock mechanism" may be omitted.
  • Step S21 is an example of the money processing step of the present invention.
  • steps S19 and S20 may be included in the withdrawal processing of step S21.
  • the control unit 21 determines whether or not the lock mechanism 27 is unlocked, and the lock mechanism When the 27 is not unlocked, the operation display unit 23 is made to display a message prompting the operator to unlock the lock mechanism 27 by the physical key.
  • the control unit 21 detects that the lock mechanism 27 is unlocked, the control unit 21 causes the money payout outlet 26 to pay out the money corresponding to the input amount.
  • the process of determining whether or not the lock mechanism 27 is unlocked during the withdrawal process is executed before the operator performs an operation related to the withdrawal process (for example, an operation of inputting an amount). It may be executed at the time when the worker performs the operation.
  • control unit 21 can execute the withdrawal process based on the operation of the worker, provided that the worker has been successfully authenticated and the lock mechanism 27 has detected that the lock mechanism 27 is in the unlocked state. And.
  • step S22 the control unit 21 determines whether or not the lock mechanism 27 is locked.
  • the control unit 21 ends the maintenance work, and the process returns to step S11.
  • step S18 the control unit 21 again determines which operation (maintenance operation) has been accepted on the reception screen (see FIG. 9). If the control unit 21 receives the "withdrawal process" again, the withdrawal process is continuously executed. As a result, the worker can continuously execute the withdrawal process.
  • step S18 when the control unit 21 receives the "payment process" on the reception screen (see FIG. 9), the process proceeds to step S23. Further, when the control unit 21 receives the "payment process” on the reception screen, the control unit 21 causes the operation display unit 23 to display a message prompting the operator to lock the lock mechanism 27 with the physical key (FIG. 14). reference).
  • the screen shown in FIG. 14 is an example, and the display content is not limited to this. For example, on the screen shown in FIG. 14, the message "Detecting lock of the lock mechanism" may be omitted.
  • step S23 the control unit 21 waits until it detects that the lock mechanism 27 is locked.
  • step S23: Yes the process proceeds to step S24.
  • step S24 the control unit 21 permits the acceptance of the payment process.
  • the control unit 21 causes the operation display unit 23 to display a message urging the money (cash) to be inserted into the money insertion slot 25.
  • the worker inserts the money to be deposited into the money slot 25 and selects the "OK” button.
  • the control unit 21 calculates the total amount of the input money and displays it on the operation display unit 23 (see FIG. 16). The worker selects the "OK” button if the amount is correct, and performs the "repayment” operation if the amount is incorrect.
  • step S25 the control unit 21 executes the deposit processing for the inserted money.
  • the control unit 21 stores the inserted money in the money storage unit 40. This completes the deposit process.
  • the process returns to step S18 and repeats the above process.
  • steps S23 and S24 may be included in the deposit process of step S25.
  • the control unit 21 determines whether or not the lock mechanism 27 is locked, and the lock mechanism 27 is locked. If not, the operation display unit 23 displays a message prompting the operator to lock the lock mechanism 27 with the physical key.
  • the control unit 21 detects that the lock mechanism 27 is locked, the control unit 21 stores the inserted money in the money storage unit 40.
  • the process of determining whether or not the lock mechanism 27 is locked during the deposit process may be executed before the operator performs an operation related to the deposit process (for example, an operation of inserting money). However, it may be executed when the worker performs the operation.
  • control unit 21 enables the payment process to be executed based on the operation of the worker, provided that the worker has been successfully authenticated and the lock mechanism 27 has detected that the locked state is in the locked state. ..
  • step S18 If the control unit 21 receives "cancel" on the reception screen (see FIG. 9) in step S18, the process returns to step S11 (S18: No). Further, although not shown, when the control unit 21 receives "maintenance" on the reception screen (see FIG. 9) in step S18, the control unit 21 displays an operation screen related to the maintenance process and executes the maintenance process.
  • the worker when the worker performs the withdrawal process from the money payment exit 26, in addition to the authentication of the worker ID and the password, the unlocking of the lock mechanism 27 by the physical key is a condition for enabling the withdrawal process. Therefore, the withdrawal process is not executed only by authenticating the worker ID and the password. Therefore, it is possible to prevent theft in which money is illegally withdrawn from the check-in terminal 20 by a third party who illegally obtains the worker ID and the password.
  • the physical key is used in addition to the authentication of the worker ID and the password.
  • Locking of the lock mechanism 27 is a condition for enabling the deposit process. Therefore, the payment process is not executed only by authenticating the worker ID and the password. Therefore, for example, it is possible to prevent the work of opening the door 31 and depositing money and the work of depositing money from the money slot 25 in parallel, so that a work error in the depositing work can be prevented. Can be prevented.
  • the operator unlocks the lock mechanism 27 with the physical key, executes the withdrawal process, and then locks the lock mechanism 27.
  • the deposit process is executed. In this way, each of the withdrawal process and the deposit process can be distinguished by the unlocked and locked states of the lock mechanism 27, and can be executed in a series of operation flows. Therefore, it is possible to prevent work mistakes in the withdrawal process and the deposit process, and improve work efficiency.
  • the accommodation facility check-in system 100 of the present invention is not limited to the above-described embodiment, and may be in the form shown below.
  • the control unit 21 of the check-in terminal 20 has the authority to deposit and withdraw the worker in addition to the conditions relating to the authentication of the worker ID and the password and the lock / unlock state of the lock mechanism 27 by the physical key. (See FIG. 4), acceptance of the maintenance operation may be permitted or denied.
  • the worker A since the worker A (worker ID "00001") has the deposit / withdrawal authority, when "withdrawal process” or “deposit process” is selected on the reception screen of the maintenance work shown in FIG.
  • the control unit 21 permits acceptance of these processes.
  • the worker B since the worker B (worker ID "00002") does not have the deposit / withdrawal authority, "withdrawal processing" or “deposit processing” is selected on the maintenance work reception screen shown in FIG. In this case, the control unit 21 refuses to accept these processes. When the worker B selects "maintenance" on the reception screen, the reception of the process is permitted.
  • control unit 21 is based on the detection result by the motion sensor 24 in addition to the conditions regarding the authentication of the worker ID and the password and the lock / unlock state of the lock mechanism 27 by the physical key.
  • the acceptance of the maintenance operation may be permitted or denied.
  • the control unit 21 succeeds in authenticating the worker ID and the password, the lock mechanism 27 is unlocked by the physical key, and a person is detected in front of the check-in terminal 20, the withdrawal is made. Allow processing to be accepted. This makes it possible to prevent the withdrawal process from being performed unattended in front of the check-in terminal 20.
  • control unit 21 may allow or reject the acceptance of the maintenance operation based on the detection result by the motion sensor 24 and the captured image captured by the camera 33. For example, the control unit 21 succeeds in authenticating the worker ID and the password, the lock mechanism 27 is unlocked by the physical key, a person is detected by the motion sensor 24, and the face image captured by the camera 33. Is the same as the face image of the worker registered in advance, the acceptance of the withdrawal process is permitted.
  • the management device 10 may manage the status of maintenance processing of the plurality of check-in terminals 20 and control each check-in terminal 20. For example, while the withdrawal process is being executed at one of the check-in terminals 20 among the plurality of check-in terminals 20, the management device 10 performs the withdrawal process and the deposit process at the other check-in terminals 20. Refuse to accept. Further, in this case, the management device 10 may set the unlocking operation of the lock mechanism 27 by the physical key to be invalid at the other check-in terminal 20.
  • the operation display unit 23 can be operated by the user and the worker, for example, the use of the user is restricted while the worker is operating (maintenance work). Therefore, the time during which the operator can operate may be set in advance so as not to impair the convenience of the user.
  • the control unit 21 displays the selection button K1 on the maintenance screen on the operation screen (see FIG. 7) only during the set time zone, and enables acceptance of the maintenance operation.
  • the various processing units of the above may be included in the control unit 11 of the management device 10.
  • the lock mechanism 27 may be provided at a place different from the door 31 in the device main body 30. Further, the lock mechanism 27 does not have to have a function of opening and closing the money storage unit 40. For example, the locking mechanism 27 may simply insert the physical key into a keyhole. In this case, the control unit 21 may detect whether or not the physical key has been inserted into the lock mechanism 27. Further, the physical key does not have to be formed in the shape of a key.
  • the money processing device of the present invention can be applied to the check-in terminal 20 installed in the accommodation facility. Further, the money processing device of the present invention is not limited to the check-in terminal, but is not limited to the check-in terminal, but is a ticket vending machine and a payment machine installed at a station, a vending machine installed at various other facilities, an automated teller machine, a payment machine, etc. It can also be applied to.

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Abstract

A check-in terminal (20) comprises: a money insertion port (25) through which a user can insert money; a money dispensing port (26) from which money can be dispensed to a user; a lock mechanism (27) with which locking/unlocking is performed by means of a physical key; an authentication processing unit (213) that executes an authentication process of an operator; a detection processing unit (214) that detects the locked/unlocked state of the lock mechanism (27); and a money loading/removal processing unit (216) that executes a money removal process for taking out said money from the money dispensing port (26) on the basis of an operation by the operator in cases where authentication of the operator has succeeded and the lock mechanism (27) is in said unlocked state.

Description

金銭処理装置及び金銭処理方法Money processing device and money processing method
 本発明は、金銭処理装置及び金銭処理方法に関する。 The present invention relates to a money processing apparatus and a money processing method.
 近年、ホテル、旅館等の宿泊施設において、フロントの省人化及びチェックイン手続きの効率化を図るために、利用者がフロント付近に設置されたチェックイン端末を自ら操作して前記チェックイン手続きを行うチェックインシステムが利用されている(例えば特許文献1参照)。 In recent years, in accommodation facilities such as hotels and inns, in order to save labor at the front desk and improve the efficiency of check-in procedures, users operate the check-in terminals installed near the front desk by themselves to perform the check-in procedures. A check-in system is used (see, for example, Patent Document 1).
特開2018-190308号公報JP-A-2018-190308
 また、前記チェックイン端末には、チェックイン又はチェックアウトの際に利用者の前記宿泊施設の利用代金の決済処理を行う機能が搭載されている。また、前記チェックイン端末には、前記決済処理を行うためのカード決済機能及び現金決済機能が搭載されている。 In addition, the check-in terminal is equipped with a function of processing the payment of the usage fee of the accommodation facility of the user at the time of check-in or check-out. In addition, the check-in terminal is equipped with a card payment function and a cash payment function for performing the payment processing.
 ここで、前記宿泊施設では、係員が、前記チェックイン端末から売上金などの金銭を回収する回収作業、前記チェックイン端末に釣銭などの金銭(硬貨、紙幣)を補充する補充作業などを行っている。例えば、係員は、前記回収作業を行う場合、前記チェックイン端末の操作画面においてID及びパスワードを入力して金銭の出金指示を行う。すると、前記チェックイン端末は前記出金指示に応じた金銭を金銭払出口から出金させ、係員は出金された金銭を回収する。 Here, at the accommodation facility, a staff member performs a collection work of collecting money such as sales from the check-in terminal, a replenishment work of replenishing the check-in terminal with money (coins, banknotes) such as change. There is. For example, when performing the collection work, the staff member inputs an ID and a password on the operation screen of the check-in terminal to give an instruction to withdraw money. Then, the check-in terminal causes the money according to the withdrawal instruction to be withdrawn from the money payment exit, and the staff member collects the withdrawn money.
 このように、従来の前記チェックイン端末では、前記作業において、係員がID及びパスワードを入力することにより前記チェックイン端末から金銭を出金させることが可能となっている。このため、例えば前記ID及びパスワードを不正に取得した第三者により前記チェックイン端末から金銭が不正に引き出されるおそれがある。 As described above, in the conventional check-in terminal, it is possible for a staff member to withdraw money from the check-in terminal by inputting an ID and a password in the work. Therefore, for example, money may be illegally withdrawn from the check-in terminal by a third party who illegally obtained the ID and password.
 本発明の目的は、不正な出金処理を防ぐことが可能な金銭処理装置及び金銭処理方法を提供することにある。 An object of the present invention is to provide a money processing device and a money processing method capable of preventing illegal withdrawal processing.
 本発明の一の局面に係る金銭処理装置は、装置本体と、前記装置本体に設けられ、顧客が金銭を投入可能な金銭投入口と、前記装置本体に設けられ、前記顧客に前記金銭を払い出し可能な金銭払出口と、前記装置本体に設けられ、物理キーを介して施錠及び解錠を行うロック機構と、係員の認証処理を実行する認証処理部と、前記ロック機構が施錠状態であるか又は解錠状態であるかを検出する検出処理部と、前記認証処理部により前記係員の認証に成功し、且つ、前記検出処理部により前記ロック機構が前記解錠状態であることを検出された場合に、前記係員の操作に基づいて前記金銭払出口から前記金銭を出金する出金処理を実行する金銭処理部と、を備える。 The money processing device according to one aspect of the present invention is provided in the device main body, a money input port provided in the device main body and capable of inserting money by a customer, and provided in the device main body to pay out the money to the customer. Whether the possible monetary payment exit, the lock mechanism provided on the main body of the device for locking and unlocking via the physical key, the authentication processing unit for executing the authentication process of the staff, and the lock mechanism are in the locked state. Alternatively, the detection processing unit that detects whether the lock is in the unlocked state and the authentication processing unit have succeeded in authenticating the staff member, and the detection processing unit has detected that the lock mechanism is in the unlocked state. In this case, it is provided with a money processing unit that executes a withdrawal process for withdrawing the money from the money payment exit based on the operation of the staff.
 この構成によれば、係員が金銭払出口から出金処理を行う場合に、係員の認証に加えて、物理キーによるロック機構の解錠を、前記出金処理を実行可能にする条件としている。このため、係員の認証が成功されただけでは、出金処理が実行されない。よって、例えば係員のID及びパスワードを不正に取得した第三者により金銭処理装置から金銭が不正に引き出される盗難を防止することができる。 According to this configuration, when a staff member performs a withdrawal process from a money payment exit, in addition to the staff member's authentication, unlocking the lock mechanism with a physical key is a condition that enables the withdrawal process to be executed. For this reason, the withdrawal process is not executed only if the clerk is successfully authenticated. Therefore, for example, it is possible to prevent theft in which money is illegally withdrawn from the money processing device by a third party who illegally obtained the ID and password of the staff member.
 本発明に係る金銭処理装置では、前記顧客が操作可能な顧客用操作画面と、係員が操作可能な係員用操作画面とを表示部に表示させる表示処理部と、前記認証処理部により前記係員の認証に成功し、且つ、前記検出処理部により前記ロック機構が前記解錠状態であることを検出された場合に、前記係員用操作画面において前記係員から前記出金処理の操作を受け付ける受付処理部と、をさらに備え、前記金銭処理部は、前記受付処理部により受け付けられる前記操作に基づいて前記出金処理を実行してもよい。これにより、悪意の第三者が前記係員用操作画面を操作することを防止することができる。 In the money processing apparatus according to the present invention, the display processing unit that displays the customer operation screen that can be operated by the customer and the staff operation screen that can be operated by the staff are displayed on the display unit, and the authentication processing unit of the staff When the authentication is successful and the detection processing unit detects that the lock mechanism is in the unlocked state, the reception processing unit accepts the withdrawal processing operation from the staff member on the staff member operation screen. The money processing unit may execute the withdrawal process based on the operation received by the reception processing unit. This makes it possible to prevent a malicious third party from operating the staff operation screen.
 本発明に係る金銭処理装置では、さらに、前記金銭処理部は、前記認証処理部により前記係員の認証に成功し、且つ、前記検出処理部により前記ロック機構が前記施錠状態であることを検出された場合に、前記係員の操作に基づいて前記金銭投入口から前記金銭を補充する入金処理を実行してもよい。 In the money processing apparatus according to the present invention, the money processing unit further detects that the authentication processing unit has succeeded in authenticating the staff member, and the detection processing unit has detected that the lock mechanism is in the locked state. In that case, a deposit process for replenishing the money may be executed from the money slot based on the operation of the staff.
 これにより、係員の認証に成功しただけでは入金処理が実行されない。よって、例えば金銭収容部の扉のロック機構を開放して金銭を入金する作業と、金銭投入口から金銭を入金する作業とを並行して実行されることを防ぐことができるため、入金作業の作業ミスなどを防ぐことができる。 As a result, the deposit process will not be executed just by successfully authenticating the staff. Therefore, for example, it is possible to prevent the work of opening the lock mechanism of the door of the money storage unit and depositing money and the work of depositing money from the money slot in parallel. It is possible to prevent work mistakes.
 本発明に係る金銭処理装置では、前記顧客が操作可能な顧客用操作画面と、係員が操作可能な係員用操作画面とを表示部に表示させる表示処理部と、前記認証処理部により前記係員の認証に成功し、且つ、前記検出処理部により前記ロック機構が前記施錠状態であることを検出された場合に、前記係員用操作画面において前記係員から前記入金処理の操作を受け付ける受付処理部と、をさらに備え、前記金銭処理部は、前記受付処理部により受け付けられる前記操作に基づいて前記入金処理を実行してもよい。 In the money processing apparatus according to the present invention, the display processing unit that displays the customer operation screen that can be operated by the customer and the staff operation screen that can be operated by the staff are displayed on the display unit, and the authentication processing unit of the staff When the authentication is successful and the detection processing unit detects that the lock mechanism is in the locked state, the reception processing unit that accepts the payment processing operation from the staff member on the staff member operation screen. The money processing unit may execute the deposit processing based on the operation received by the reception processing unit.
 本発明に係る金銭処理装置では、前記ロック機構は、前記金銭を収容可能な金銭収容部の開口を開閉する扉の施錠及び解錠を行うものでもよい。 In the money processing device according to the present invention, the lock mechanism may lock and unlock the door that opens and closes the opening of the money storage unit that can store the money.
 本発明に係る金銭処理装置では、前記ロック機構は、前記物理キーが挿入される鍵穴を備える機械式ロック機構でもよい。これにより、ロック機構を解錠するキーの複製を防止することができる。 In the money processing device according to the present invention, the lock mechanism may be a mechanical lock mechanism provided with a keyhole into which the physical key is inserted. This makes it possible to prevent duplication of the key that unlocks the lock mechanism.
 本発明に係る金銭処理装置では、前記金銭処理部は、前記出金処理において、前記金銭収容部に収容されている前記金銭を前記金銭払出口から出金し、前記入金処理において、前記金銭投入口から補充される前記金銭を前記金銭収容部に収容する構成であってもよい。 In the money processing apparatus according to the present invention, the money processing unit withdraws the money stored in the money storage unit from the money payment outlet in the withdrawal processing, and inserts the money in the deposit processing. The money to be replenished from the mouth may be stored in the money storage unit.
 本発明に係る金銭処理装置では、前記検出処理部は、前記金銭処理装置に設けられる検知センサーにより前記金銭処理装置の前に人が存在するか否かを検出し、前記金銭処理部は、前記認証処理部により前記係員の認証に成功し、且つ、前記検出処理部により前記ロック機構が前記解錠状態であることを検出されるとともに前記金銭処理装置の前に前記人が検出された場合に、前記係員の操作に基づいて前記出金処理を実行してもよい。 In the money processing device according to the present invention, the detection processing unit detects whether or not a person is present in front of the money processing device by a detection sensor provided in the money processing device, and the money processing unit determines whether or not a person is present in front of the money processing device. When the authentication processing unit succeeds in authenticating the staff member, and the detection processing unit detects that the lock mechanism is in the unlocked state and the person is detected in front of the money processing device. , The withdrawal process may be executed based on the operation of the staff.
 これにより、金銭処理装置の前に無人の状態で前記出金処理が行われることを防止することができる。 This makes it possible to prevent the withdrawal process from being performed unattended in front of the money processing device.
 本発明に係る金銭処理装置では、前記受付処理部は、前記顧客用操作画面において、宿泊施設に宿泊する前記顧客のチェックイン手続き及びチェックアウト手続きの少なくともいずれかの操作を受け付け可能であり、且つ、前記顧客の前記宿泊施設の利用代金の決済処理の操作を受け付ける構成であってもよい。これにより、本発明に係る金銭処理装置は、宿泊施設のチェックイン端末に適用可能である。 In the money processing apparatus according to the present invention, the reception processing unit can accept at least one of the check-in procedure and the check-out procedure of the customer staying at the accommodation facility on the customer operation screen, and , The customer may be configured to accept the operation of the settlement processing of the usage fee of the accommodation facility. As a result, the money processing device according to the present invention can be applied to the check-in terminal of the accommodation facility.
 本発明の他の局面に係る金銭処理方法は、装置本体と、前記装置本体に設けられ、顧客が金銭を投入可能な金銭投入口と、前記装置本体に設けられ、前記顧客に前記金銭を払い出し可能な金銭払出口と、前記装置本体に設けられ、物理キーを介して施錠及び解錠を行うロック機構と、を備える金銭処理装置において実行される金銭処理方法であって、係員の認証処理を実行する認証ステップと、前記ロック機構が施錠状態であるか又は解錠状態であるかを検出する検出ステップと、前記認証ステップにおいて前記係員の認証に成功し、且つ、前記検出ステップにおいて前記ロック機構が前記解錠状態であることを検出された場合に、前記係員の操作に基づいて前記金銭払出口から前記金銭を出金する出金処理を実行する金銭処理ステップと、を一又は複数のプロセッサーにより実行する。 The money processing method according to another aspect of the present invention includes a device main body, a money input port provided in the device main body and capable of inserting money by a customer, and a money input port provided in the device main body and paying out the money to the customer. It is a money processing method executed in a money processing device including a possible money payment exit and a lock mechanism provided on the main body of the device for locking and unlocking via a physical key, and authenticates a staff member. An authentication step to be executed, a detection step for detecting whether the lock mechanism is in the locked state or the unlocked state, a successful authentication of the staff member in the authentication step, and the locking mechanism in the detection step. A monetary processing step of executing a withdrawal process of withdrawing the money from the monetary payment outlet based on the operation of the clerk when is detected to be in the unlocked state, and one or more processors. To be executed by.
 なお、本発明は、前記各ステップを一又は複数のプロセッサーに実行させるための金銭処理プログラムであってもよい。 The present invention may be a money processing program for causing one or more processors to execute each of the steps.
 本発明によれば、不正な出金処理を防ぐことが可能な金銭処理装置及び金銭処理方法が提供される。 According to the present invention, a money processing device and a money processing method capable of preventing illegal withdrawal processing are provided.
図1は、本発明の実施形態に係る宿泊施設チェックインシステムの概略構成を示す図である。FIG. 1 is a diagram showing a schematic configuration of an accommodation facility check-in system according to an embodiment of the present invention. 図2は、本発明の実施形態に係る宿泊施設チェックインシステムの具体的構成を示すブロック図である。FIG. 2 is a block diagram showing a specific configuration of an accommodation facility check-in system according to an embodiment of the present invention. 図3は、本発明の実施形態に係る宿泊施設チェックインシステムにおいて利用される予約情報の一例を示す図である。FIG. 3 is a diagram showing an example of reservation information used in the accommodation facility check-in system according to the embodiment of the present invention. 図4は、本発明の実施形態に係る宿泊施設チェックインシステムにおいて利用される作業者情報の一例を示す図である。FIG. 4 is a diagram showing an example of worker information used in the accommodation facility check-in system according to the embodiment of the present invention. 図5は、本発明の実施形態に係る宿泊施設チェックインシステムにおいて利用される入出金処理情報の一例を示す図である。FIG. 5 is a diagram showing an example of deposit / withdrawal processing information used in the accommodation facility check-in system according to the embodiment of the present invention. 図6は、本発明の実施形態に係る宿泊施設チェックインシステムのチェックイン端末の一例を示す外観図である。FIG. 6 is an external view showing an example of a check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. 図7は、本発明の実施形態に係る宿泊施設チェックインシステムのチェックイン端末に表示される操作画面の一例を示す図である。FIG. 7 is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. 図8は、本発明の実施形態に係る宿泊施設チェックインシステムのチェックイン端末に表示される保守画面の一例を示す図である。FIG. 8 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. 図9は、本発明の実施形態に係る宿泊施設チェックインシステムのチェックイン端末に表示される保守画面の一例を示す図である。FIG. 9 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. 図10は、本発明の実施形態に係る宿泊施設チェックインシステムのチェックイン端末に表示される保守画面の一例を示す図である。FIG. 10 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. 図11は、本発明の実施形態に係る宿泊施設チェックインシステムのチェックイン端末の解錠状態の一例を示す外観図である。FIG. 11 is an external view showing an example of the unlocked state of the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. 図12は、本発明の実施形態に係る宿泊施設チェックインシステムのチェックイン端末に表示される保守画面の一例を示す図である。FIG. 12 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. 図13は、本発明の実施形態に係る宿泊施設チェックインシステムのチェックイン端末に表示される保守画面の一例を示す図である。FIG. 13 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. 図14は、本発明の実施形態に係る宿泊施設チェックインシステムのチェックイン端末に表示される保守画面の一例を示す図である。FIG. 14 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. 図15は、本発明の実施形態に係る宿泊施設チェックインシステムのチェックイン端末に表示される保守画面の一例を示す図である。FIG. 15 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. 図16は、本発明の実施形態に係る宿泊施設チェックインシステムのチェックイン端末に表示される保守画面の一例を示す図である。FIG. 16 is a diagram showing an example of a maintenance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. 図17は、本発明の実施形態に係る宿泊施設チェックインシステムの入出金処理の手順の一例を示すフローチャートである。FIG. 17 is a flowchart showing an example of a procedure for deposit / withdrawal processing of the accommodation facility check-in system according to the embodiment of the present invention.
 以下添付図面を参照しながら、本発明の実施形態について説明し、本発明の理解に供する。尚、以下の実施形態は、本発明を具体化した一例であって、本発明の技術的範囲を限定するものではない。 Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings to help understand the present invention. The following embodiments are examples that embody the present invention, and do not limit the technical scope of the present invention.
[宿泊施設チェックインシステム100]
 図1に示すように、本発明の実施形態に係る宿泊施設チェックインシステム100は、管理装置10と、複数のチェックイン端末20とを含む。宿泊施設チェックインシステム100は、ホテル、旅館等の宿泊施設に導入される。管理装置10は、例えば宿泊施設のフロント、事務室等に配置され、予約を管理する。宿泊施設の管理者、従業員などは、管理装置10を操作することが可能である。チェックイン端末20は、本発明の金銭処理装置の一例であり、例えば宿泊施設のフロント付近に配置され、宿泊客である利用者(本発明の顧客の一例)によるチェックイン手続き、チェックアウト手続き、利用代金の支払い手続き(決済手続き)などの操作を受け付ける。管理装置10と複数のチェックイン端末20とは、宿泊施設に設置される有線LAN又は無線LANなどの通信網N1を介して通信可能である。チェックイン端末20は、宿泊施設に1台設置されてもよいし複数台設置されてもよい。図1では、一例として、3台のチェックイン端末20を示している。利用者は、所望のチェックイン端末20を操作可能である。
[Accommodation check-in system 100]
As shown in FIG. 1, the accommodation facility check-in system 100 according to the embodiment of the present invention includes a management device 10 and a plurality of check-in terminals 20. The accommodation facility check-in system 100 is introduced into accommodation facilities such as hotels and inns. The management device 10 is arranged, for example, at the front desk of an accommodation facility, an office, or the like to manage reservations. The manager, employee, etc. of the accommodation facility can operate the management device 10. The check-in terminal 20 is an example of the money processing device of the present invention. Accepts operations such as payment procedures (settlement procedures) for usage fees. The management device 10 and the plurality of check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in the accommodation facility. One check-in terminal 20 may be installed in the accommodation facility, or a plurality of check-in terminals 20 may be installed in the accommodation facility. In FIG. 1, three check-in terminals 20 are shown as an example. The user can operate the desired check-in terminal 20.
 ここで、宿泊施設の利用者は、自身の利用者端末(不図示)を使用して、例えば、前記宿泊施設が運営するWEBサイトの宿泊予約ページにアクセスして宿泊予約を行う。管理装置10は、宿泊予約された予約情報を取得して予約を管理する。なお、予約処理は、管理装置10で実行されてもよいし、管理装置10に通信網N1を介して接続された予約サーバ(不図示)で実行されてもよい。例えば前記予約サーバーは、利用者から予約要求を受け付けて予約処理を実行し、予約が完了した場合に前記予約情報を管理装置10に通知する。前記利用者端末及び管理装置10は、インターネット、LAN、WAN、又は公衆電話回線などの通信網を介して通信可能である。宿泊予約した利用者は、宿泊日に前記宿泊施設を訪れ、チェックイン端末20を操作してチェックイン手続きを行う。また利用者は、必要に応じてチェックイン端末20を操作してチェックアウト手続きを行う。また利用者は、チェックイン又はチェックアウトの際に、利用代金の決済手続きを行う。 Here, the user of the accommodation facility uses his / her own user terminal (not shown) to, for example, access the accommodation reservation page of the WEB site operated by the accommodation facility to make an accommodation reservation. The management device 10 acquires the reservation information for the accommodation reservation and manages the reservation. The reservation process may be executed by the management device 10, or may be executed by a reservation server (not shown) connected to the management device 10 via the communication network N1. For example, the reservation server receives a reservation request from a user, executes a reservation process, and notifies the management device 10 of the reservation information when the reservation is completed. The user terminal and the management device 10 can communicate with each other via a communication network such as the Internet, LAN, WAN, or a public telephone line. The user who has made a reservation visits the accommodation facility on the day of accommodation and operates the check-in terminal 20 to perform the check-in procedure. In addition, the user operates the check-in terminal 20 as necessary to perform the check-out procedure. In addition, the user performs the payment procedure for the usage fee at the time of check-in or check-out.
[管理装置10]
 図2に示されるように、管理装置10は、制御部11、記憶部12、操作表示部13、通信インターフェース14などを備える。管理装置10は、例えばパーソナルコンピュータ又はタブレット端末のような情報処理装置であってもよい。また、管理装置10は、所謂ホテル管理システム(Property Management System)を構築する情報処理装置又はクラウドサーバであってもよい。管理装置10は、予約管理に加えて、客室管理、会計管理、及び顧客管理などの機能を備えてもよい。
[Management device 10]
As shown in FIG. 2, the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication interface 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. Further, the management device 10 may be an information processing device or a cloud server for constructing a so-called hotel management system (Property Management System). The management device 10 may have functions such as guest room management, accounting management, and customer management in addition to reservation management.
 通信インターフェース14は、管理装置10を有線又は無線で通信網N1に接続し、通信網N1を介してチェックイン端末20との間で所定の通信プロトコルに従ったデータ通信を実行する。また、通信インターフェース14は、管理装置10を有線又は無線で通信網(不図示)に接続し、当該通信網を介して前記利用者端末などの外部機器との間で所定の通信プロトコルに従ったデータ通信を実行するための通信インターフェースである。 The communication interface 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication with the check-in terminal 20 via the communication network N1 according to a predetermined communication protocol. Further, the communication interface 14 connects the management device 10 to a communication network (not shown) by wire or wirelessly, and follows a predetermined communication protocol with an external device such as the user terminal via the communication network. It is a communication interface for executing data communication.
 操作表示部13は、各種の情報を表示する液晶ディスプレイ又は有機ELディスプレイのような表示部と、操作を受け付けるマウス、キーボード、又はタッチパネルなどの操作部とを備えるユーザーインターフェースである。 The operation display unit 13 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.
 記憶部12は、各種の情報を記憶するフラッシュメモリーなどの不揮発性の記憶部である。例えば、記憶部12には、制御部11に各種処理を実行させるための制御プログラムが記憶されている。例えば、前記制御プログラムは、CD又はDVDなどのコンピュータ読取可能な記録媒体に非一時的に記録されており、管理装置10に電気的に接続されるCDドライブ又はDVDドライブなどの読取装置(不図示)で読み取られて記憶部12に記憶される。 The storage unit 12 is a non-volatile storage unit such as a flash memory that stores various types of information. For example, the storage unit 12 stores a control program for causing the control unit 11 to execute various processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is electrically connected to a management device 10 such as a CD drive or a DVD drive (not shown). ) Is read and stored in the storage unit 12.
 また、記憶部12には、前記利用者端末から受け付けた宿泊予約の情報を表す予約情報121(予約情報データベース)と、チェックイン端末20の保守作業を行う作業者(本発明の係員の一例)に関する作業者情報122(作業者情報データベース)と、入出金処理に関する入出金処理情報123とが記憶される。前記保守作業には、チェックイン端末20から売上金などの金銭の回収を行う金銭回収作業(以下、出金処理という。)、チェックイン端末20に釣銭(硬貨、紙幣)などの金銭を補充する金銭補充作業(以下、入金処理という。)、ルームキーの回収を行うキー回収作業、ルームキーの補充を行うキー補充作業、レシートの回収を行うレシート回収作業、レシートの補充を行うレシート補充作業、各種の設定作業、各種の修理、点検、メンテナンス作業などが含まれる。前記保守作業を行う作業者は、前記宿泊施設の管理者、従業員の他、前記宿泊施設から保守作業を依頼される保守会社の従業員なども含まれる。保守作業を行う資格を有する作業者の情報は、作業者情報122に登録される。 Further, in the storage unit 12, reservation information 121 (reservation information database) representing accommodation reservation information received from the user terminal and a worker performing maintenance work on the check-in terminal 20 (an example of a staff member of the present invention). Worker information 122 (worker information database) regarding deposit / withdrawal processing and deposit / withdrawal processing information 123 regarding deposit / withdrawal processing are stored. The maintenance work includes a money collection work (hereinafter referred to as withdrawal processing) for collecting money such as sales from the check-in terminal 20, and a replenishment of money such as change (coins, banknotes) to the check-in terminal 20. Money replenishment work (hereinafter referred to as deposit processing), key collection work for collecting room keys, key replenishment work for replenishing room keys, receipt collection work for collecting receipts, receipt replenishment work for replenishing receipts, Includes various setting work, various repairs, inspections, maintenance work, etc. The worker who performs the maintenance work includes not only the manager and the employee of the accommodation facility but also the employee of the maintenance company who is requested to perform the maintenance work by the accommodation facility. The information of the worker who is qualified to perform the maintenance work is registered in the worker information 122.
 図3は、予約情報121の一例を示す図である。図3に示す例では、2019年7月1日に宿泊施設を利用する利用者(宿泊者)の予約情報121を示している。予約情報121には、利用者の属性を表す情報が含まれる。図3では、説明の便宜上、一部の情報、具体的には、宿泊日、宿泊者名、予約者名、到着予定時刻、使用言語を示している。 FIG. 3 is a diagram showing an example of reservation information 121. In the example shown in FIG. 3, reservation information 121 of a user (guest) who uses the accommodation facility on July 1, 2019 is shown. The reservation information 121 includes information representing the attributes of the user. In FIG. 3, for convenience of explanation, some information, specifically, the accommodation date, the guest name, the reservation person name, the estimated time of arrival, and the language used are shown.
 図4は、作業者情報122の一例を示す図である。作業者情報122には、保守作業を行う資格を有する作業者ごとに、作業者ID、作業者名、パスワード、入出金権限などの情報が登録される。前記作業者ID及び前記パスワードは、前記保守作業を行う際に操作画面に入力される情報であり、作業者の認証処理に利用される。前記入出金権限は、前記保守作業のうち前記出金処理及び前記入金処理を行う権限の有無を示す情報である。前記入出金権限を有する作業者は、前記出金処理及び前記入金処理に関する作業資格を有し、前記入出金権限を有しない作業者は、前記出金処理及び前記入金処理に関する作業資格に有しない。作業者情報122の各情報は、例えば前記宿泊施設の管理者により登録される。 FIG. 4 is a diagram showing an example of worker information 122. In the worker information 122, information such as a worker ID, a worker name, a password, and deposit / withdrawal authority is registered for each worker who is qualified to perform maintenance work. The worker ID and the password are information input to the operation screen when the maintenance work is performed, and are used for the worker authentication process. The deposit / withdrawal authority is information indicating whether or not there is an authority to perform the withdrawal process and the deposit process in the maintenance work. A worker who has the deposit / withdrawal authority has a work qualification for the withdrawal process and the deposit process, and a worker who does not have the deposit / withdrawal authority has a work qualification for the withdrawal process and the deposit process. I don't have it. Each information of the worker information 122 is registered, for example, by the manager of the accommodation facility.
 図5は、入出金処理情報123の一例を示す図である。入出金処理情報123には、前記入金処理及び前記出金処理の作業履歴(ログ)に関する情報が登録される。端末IDは、チェックイン端末20の識別情報である。制御部11は、前記入金処理及び前記出金処理が行われたチェックイン端末20から送信される作業者ID、作業名、端末ID、作業日時などの情報を取得して、入出金処理情報123に登録する。 FIG. 5 is a diagram showing an example of deposit / withdrawal processing information 123. In the deposit / withdrawal processing information 123, information regarding the deposit processing and the work history (log) of the withdrawal processing is registered. The terminal ID is the identification information of the check-in terminal 20. The control unit 11 acquires information such as a worker ID, a work name, a terminal ID, and a work date and time transmitted from the check-in terminal 20 in which the deposit processing and the withdrawal processing are performed, and deposit / withdrawal processing information 123. Register with.
 制御部11は、CPU、ROM、及びRAMなどの制御機器を有する。前記CPUは、各種の演算処理を実行するプロセッサーである。前記ROMは、前記CPUに各種の処理を実行させるためのBIOS及びOSなどの制御プログラムが予め記憶された不揮発性の記憶部である。前記RAMは、各種の情報を記憶する揮発性又は不揮発性の記憶部であり、前記CPUが実行する各種の処理の一時記憶メモリー(作業領域)として使用される。そして、制御部11は、前記ROM又は記憶部12に予め記憶された各種の制御プログラムを前記CPUで実行することにより管理装置10を制御する。 The control unit 11 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 11 controls the management device 10 by executing various control programs stored in advance in the ROM or the storage unit 12 on the CPU.
 制御部11は、予約管理、客室管理、会計管理、及び顧客管理などに応じた処理を実行する。また制御部11は、複数のチェックイン端末20を管理及び制御する。 The control unit 11 executes processing according to reservation management, guest room management, accounting management, customer management, and the like. The control unit 11 also manages and controls a plurality of check-in terminals 20.
[チェックイン端末20]
 図6は、チェックイン端末20の一例を示す外観図である。図2及び図6に示されるように、チェックイン端末20は、制御部21、記憶部22、操作表示部23、人感センサー24、金銭投入口25、金銭払出口26、ロック機構27、鍵センサー28、通信インターフェース29、カメラ33などを備える。また、これらの構成要素は、チェックイン端末20の装置本体30に搭載される。また装置本体30の下部には、後述(図11参照)のように、金銭(硬貨、紙幣)を収容する金銭収容部40と、金銭収容部40の開口を開閉(閉塞及び開放)する扉31とが設けられている。なお、硬貨及び紙幣は、収容庫41(収容カセット)(図11参照)に個別に収容されてもよい。
[Check-in terminal 20]
FIG. 6 is an external view showing an example of the check-in terminal 20. As shown in FIGS. 2 and 6, the check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a motion sensor 24, a money slot 25, a money payment exit 26, a lock mechanism 27, and a key. It includes a sensor 28, a communication interface 29, a camera 33, and the like. Further, these components are mounted on the device main body 30 of the check-in terminal 20. Further, at the lower part of the apparatus main body 30, as described later (see FIG. 11), a money storage unit 40 for storing money (coins, banknotes) and a door 31 for opening and closing (closing and opening) the opening of the money storage unit 40 And are provided. The coins and banknotes may be individually stored in the storage 41 (storage cassette) (see FIG. 11).
 また扉31にはロック機構27が搭載されており、ロック機構27は物理キー(不図示)を介して扉31の施錠及び解錠を行う。ロック機構27は、前記物理キーが挿入される鍵穴を備える機械式ロック機構である。例えば、ロック機構27の鍵穴に前記物理キーが挿入されて回転駆動された場合に、ロック機構27の留め具(不図示)が装置本体30の金銭収容部40に設けられた係止片32(図11参照)に係合することにより、扉31が装置本体30にロックされ、金銭収容部40の開口が閉塞する。前記物理キーは、例えば宿泊施設の管理室などに保管されており、前記宿泊施設では、例えば作業者が保守作業を行う際に前記物理キーを貸し出す運用が行われる。前記物理キーは、チェックイン端末20ごとに異なる鍵であってもよいし、共通の鍵であってもよい。 A lock mechanism 27 is mounted on the door 31, and the lock mechanism 27 locks and unlocks the door 31 via a physical key (not shown). The lock mechanism 27 is a mechanical lock mechanism provided with a keyhole into which the physical key is inserted. For example, when the physical key is inserted into the keyhole of the lock mechanism 27 and driven to rotate, a fastener (not shown) of the lock mechanism 27 is provided on the money accommodating portion 40 of the device main body 30. By engaging with (see FIG. 11), the door 31 is locked to the device main body 30 and the opening of the money storage unit 40 is closed. The physical key is stored in, for example, a management room of an accommodation facility, and the accommodation facility is operated to lend the physical key, for example, when a worker performs maintenance work. The physical key may be a different key for each check-in terminal 20, or may be a common key.
 鍵センサー28は、ロック機構27が施錠状態であるか又は解錠状態であるかを検出するためのセンサーである。鍵センサー28は、例えば係止片32に設けられており、係止片32の係合状態を検出し、検出信号を制御部11に送信する。 The key sensor 28 is a sensor for detecting whether the lock mechanism 27 is in the locked state or the unlocked state. The key sensor 28 is provided on, for example, the locking piece 32, detects the engaged state of the locking piece 32, and transmits a detection signal to the control unit 11.
 なお、ロック機構27は、カードキー、電子キーを介して扉31の施錠及び解錠を行う電子式ロック機構であってもよい。 The lock mechanism 27 may be an electronic lock mechanism that locks and unlocks the door 31 via a card key and an electronic key.
 またチェックイン端末20には、クレジットカードなどのカード類を挿入するカード挿入部、ルームキーを発行するカード発行部、チェックイン手続きに関する操作案内を音声で出力するスピーカ、二次元コードなどの情報コード、利用者の旅券(パスポート)及び身分証明書などを読み取る読取部などが含まれてもよい。 In addition, the check-in terminal 20 has a card insertion section for inserting cards such as credit cards, a card issuing section for issuing room keys, a speaker for outputting operation guidance regarding check-in procedures by voice, and an information code such as a two-dimensional code. , A reading unit for reading a user's passport, identification card, etc. may be included.
 図6に示すように、チェックイン端末20において、利用者は操作表示部23をタッチ操作することが可能となっている。利用者は、操作表示部23に表示される操作画面を操作しながらチェックイン手続き及びチェックアウト手続きを行う。また作業者も、操作表示部23をタッチ操作することが可能となっている。作業者は、操作表示部23に表示される保守画面を操作しながら保守作業(出金処理、入金処理など)を行う。前記操作画面は本発明の顧客用操作画面の一例であり、前記保守画面は本発明の係員用操作画面の一例である。 As shown in FIG. 6, in the check-in terminal 20, the user can touch the operation display unit 23. The user performs the check-in procedure and the check-out procedure while operating the operation screen displayed on the operation display unit 23. The operator can also touch the operation display unit 23. The operator performs maintenance work (withdrawal processing, deposit processing, etc.) while operating the maintenance screen displayed on the operation display unit 23. The operation screen is an example of a customer operation screen of the present invention, and the maintenance screen is an example of a staff operation screen of the present invention.
 カメラ33は、操作表示部23の上部に設けられており、例えば利用者、作業者の顔画像を撮像する。カメラ33は、画像を撮像してデジタル画像データとして出力するデジタルカメラである。カメラ33は、ネットワークカメラであってもよい。 The camera 33 is provided above the operation display unit 23, and for example, captures facial images of users and workers. The camera 33 is a digital camera that captures an image and outputs it as digital image data. The camera 33 may be a network camera.
 通信インターフェース29は、チェックイン端末20を有線又は無線で通信網N1に接続し、通信網N1を介して管理装置10との間で所定の通信プロトコルに従ったデータ通信を実行するための通信インターフェースである。 The communication interface 29 is a communication interface for connecting the check-in terminal 20 to the communication network N1 by wire or wirelessly and executing data communication with the management device 10 via the communication network N1 according to a predetermined communication protocol. Is.
 操作表示部23は、各種の情報を表示する液晶ディスプレイ又は有機ELディスプレイのような表示部と、操作を受け付けるタッチパネルなどの操作部とを備えるユーザーインターフェースである。操作表示部23は、利用者及び作業者の操作を受け付け可能である。 The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations. The operation display unit 23 can accept operations by users and workers.
 人感センサー24は、扉31の上部に設けられており、チェックイン端末20の前の人(利用者、作業者など)を検知する。人感センサー24は、例えば赤外線、超音波などを利用して人の所在(有無)を検知する。人感センサー24は、本発明の検知センサーの一例である。 The motion sensor 24 is provided on the upper part of the door 31 and detects a person (user, worker, etc.) in front of the check-in terminal 20. The motion sensor 24 detects the location (presence or absence) of a person by using, for example, infrared rays or ultrasonic waves. The motion sensor 24 is an example of the detection sensor of the present invention.
 金銭投入口25は、金銭を投入可能な投入口である。金銭投入口25は、硬貨を投入する硬貨投入口25Aと紙幣を投入する紙幣投入口25Bとを含む。例えば、利用者は、宿泊施設の利用代金の支払い(決済処理)を行う際に操作画面を操作して利用代金の金銭を金銭投入口25に投入する。また例えば、作業者は、金銭収容部40(図11参照)に金銭(硬貨、紙幣)を補充(入金処理)する際に保守画面を操作して金銭を金銭投入口25に投入する。金銭投入口25に金銭を投入して前記入金処理を行うことにより、金銭の真贋判定、投入金額の計数処理などを実行することが可能となる。なお、作業者は、装置本体30の扉31(図11参照)を開けて金銭収容部40に硬貨を補充することも可能である。例えば、大量の硬貨を金銭収容部40に補充する場合、作業者は、扉31を開けて、金銭収容部40に接続される硬貨受容皿(不図示)に硬貨を投入してもよい。前記硬貨受容皿に投入された硬貨は、前記計数処理などが実行されて金銭収容部40に収容される。ここで、前記入金処理において、扉31を開けて金銭収容部40に硬貨を補充する方法では、装置本体30内において前記硬貨受容皿から硬貨がこぼれ落ちて当該硬貨を見失う可能性がある。これに対して、金銭投入口25から硬貨を補充する方法では、金銭投入口25から硬貨が床面などにこぼれ落ちる可能性はあるものの、一般的に装置本体30の下部には床面との隙間を塞ぐ処理が施されているため、床面にこぼれ落ちた硬貨を容易に見つけることができ、また容易に回収することができる。よって、前記入金処理では、金銭投入口25から硬貨を補充する方法を実施することが好ましい。 The money slot 25 is a slot into which money can be inserted. The money insertion slot 25 includes a coin insertion slot 25A for inserting coins and a bill insertion slot 25B for inserting bills. For example, the user operates the operation screen when paying the usage fee (settlement processing) of the accommodation facility, and inserts the money of the usage fee into the money slot 25. Further, for example, when replenishing (paying) money (coins, banknotes) to the money storage unit 40 (see FIG. 11), the worker operates the maintenance screen to insert the money into the money slot 25. By inserting money into the money insertion slot 25 and performing the deposit processing, it is possible to execute the authenticity determination of the money, the counting process of the input amount, and the like. The operator can also open the door 31 (see FIG. 11) of the device main body 30 to replenish the money storage unit 40 with coins. For example, when replenishing a large amount of coins to the money storage unit 40, the operator may open the door 31 and insert the coins into the coin receiving plate (not shown) connected to the money storage unit 40. The coins inserted into the coin receiving tray are subjected to the counting process and the like and are stored in the money storage unit 40. Here, in the deposit process, in the method of opening the door 31 and replenishing the coin storage unit 40 with coins, there is a possibility that coins may spill from the coin receiving tray in the device main body 30 and lose sight of the coins. On the other hand, in the method of replenishing coins from the money slot 25, coins may spill from the money slot 25 to the floor surface or the like, but generally, the lower part of the apparatus main body 30 is connected to the floor surface. Since the gap is closed, coins spilled on the floor can be easily found and easily collected. Therefore, in the deposit processing, it is preferable to carry out a method of replenishing coins from the money slot 25.
 金銭払出口26は、金銭を払い出し可能な払出口(放出口)である。金銭払出口26は、硬貨を払い出す硬貨払出口26Aと紙幣を払い出す紙幣払出口26Bとを含む。なお、紙幣投入口25B及び紙幣払出口26Bは一体に形成されてもよい。例えば、利用者が宿泊施設の利用代金の支払いにおいて金銭投入口25に投入した金額に対して釣銭がある場合に、前記釣銭が金銭払出口26から払い出される。また例えば、作業者が所定の金銭(例えば売上金)の回収(出金処理)を行う際に、前記金銭が金銭払出口26から払い出される。前記出金処理では、前記入金処理と同様に作業者は、装置本体30の扉31(図11参照)を開けて金銭収容部40から所定の金銭を回収する場合もあるが、セキュリティ確保及び業務効率化のため、金銭払出口26から金銭を回収する作業(出金処理)を行う。 The money payment outlet 26 is a payment outlet (discharge port) where money can be paid out. The money payout outlet 26 includes a coin payout outlet 26A for paying out coins and a bill payout outlet 26B for paying out bills. The bill insertion slot 25B and the bill payment outlet 26B may be integrally formed. For example, when there is change for the amount of money that the user has put into the money slot 25 in paying the usage fee of the accommodation facility, the change is paid out from the money payment outlet 26. Further, for example, when a worker collects (withdraws) a predetermined amount of money (for example, sales amount), the money is paid out from the money payment outlet 26. In the withdrawal process, the worker may open the door 31 (see FIG. 11) of the device main body 30 and collect a predetermined amount of money from the money storage unit 40 in the same manner as in the deposit process. For efficiency, the work of collecting money from the money payment exit 26 (withdrawal processing) is performed.
 記憶部22は、各種の情報を記憶するフラッシュメモリーなどの不揮発性の記憶部である。例えば、記憶部22には、制御部21に後述の入出金処理(図17参照)を実行させるための入出金処理プログラムなどの制御プログラムが記憶されている。例えば、前記入出金処理プログラムは、CD又はDVDなどのコンピュータ読取可能な記録媒体に非一時的に記録されており、チェックイン端末20に電気的に接続されるCDドライブ又はDVDドライブなどの読取装置(不図示)で読み取られて記憶部22に記憶される。尚、前記入出金処理プログラムは、通信網N1を介してチェックイン端末20の記憶部22にダウンロードされてもよい。 The storage unit 22 is a non-volatile storage unit such as a flash memory that stores various types of information. For example, the storage unit 22 stores a control program such as a deposit / withdrawal processing program for causing the control unit 21 to execute a deposit / withdrawal process (see FIG. 17) described later. For example, the deposit / withdrawal processing program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and reads a CD drive or DVD drive electrically connected to the check-in terminal 20. It is read by a device (not shown) and stored in the storage unit 22. The deposit / withdrawal processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.
 また、記憶部22に、予約情報121(図3参照)、作業者情報122(図4参照)、及び入出金処理情報123(図5参照)の一部又は全部が記憶されてもよい。 Further, the storage unit 22 may store a part or all of the reservation information 121 (see FIG. 3), the worker information 122 (see FIG. 4), and the deposit / withdrawal processing information 123 (see FIG. 5).
 制御部21は、CPU、ROM、及びRAMなどの制御機器を有する。前記CPUは、各種の演算処理を実行するプロセッサーである。前記ROMは、前記CPUに各種の演算処理を実行させるためのBIOS及びOSなどの制御プログラムが予め記憶される不揮発性の記憶部である。前記RAMは、各種の情報を記憶する揮発性又は不揮発性の記憶部であり、前記CPUが実行する各種の処理の一時記憶メモリー(作業領域)として使用される。そして、制御部21は、前記ROM又は記憶部22に予め記憶された各種の制御プログラムを前記CPUで実行することによりチェックイン端末20を制御する。 The control unit 21 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 21 controls the check-in terminal 20 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.
 具体的に、制御部21は、図2に示すように、受付処理部211、表示処理部212、認証処理部213、検出処理部214、判定処理部215、入出金処理部216などの各種の処理部を含む。尚、制御部21は、前記CPUで前記入出金処理プログラムに従った各種の処理を実行することによって前記各種の処理部として機能する。また、制御部21に含まれる一部又は全部の処理部が電子回路で構成されていてもよい。尚、前記入出金処理プログラムは、複数のプロセッサーを前記各種の処理部として機能させるためのプログラムであってもよい。 Specifically, as shown in FIG. 2, the control unit 21 includes various types such as a reception processing unit 211, a display processing unit 212, an authentication processing unit 213, a detection processing unit 214, a judgment processing unit 215, and a deposit / withdrawal processing unit 216. Includes processing unit. The control unit 21 functions as the various processing units by executing various processing according to the deposit / withdrawal processing program on the CPU. Further, a part or all of the processing units included in the control unit 21 may be composed of an electronic circuit. The deposit / withdrawal processing program may be a program for allowing a plurality of processors to function as the various processing units.
 受付処理部211は、宿泊施設の利用者がチェックイン端末20の操作表示部23の操作画面において操作した操作情報を取得する。例えば、利用者が図7に示す操作画面において前記チェックイン手続きの操作を行うと、受付処理部211は、当該操作情報を取得する。前記チェックイン手続きには、利用者が外国人の場合に旅券をスキャンする手続き、予約番号、氏名、電話番号、住所など宿泊者情報を入力する手続き、決済手続き、ルームキーを選択する手続きなどが含まれる。尚、利用者が、前記チェックイン手続きにおいて、前記利用者端末(携帯端末)に表示された前記二次元コードを読取部(不図示)に翳した場合に、受付処理部211が、読み取った前記二次元コードに含まれる前記宿泊者情報を取得してもよい。受付処理部211は、前記操作画面において、宿泊施設に宿泊する利用者のチェックイン手続き及びチェックアウト手続きの少なくともいずれかの操作を受け付け可能であり、且つ、利用者の前記宿泊施設の利用代金の決済処理の操作を受け付けることが可能である。 The reception processing unit 211 acquires the operation information operated by the user of the accommodation facility on the operation screen of the operation display unit 23 of the check-in terminal 20. For example, when the user performs the check-in procedure on the operation screen shown in FIG. 7, the reception processing unit 211 acquires the operation information. The check-in procedure includes a procedure for scanning a passport when the user is a foreigner, a procedure for entering guest information such as a reservation number, name, telephone number, and address, a payment procedure, and a procedure for selecting a room key. included. When the user holds the two-dimensional code displayed on the user terminal (mobile terminal) on the reading unit (not shown) in the check-in procedure, the reception processing unit 211 reads the above. The guest information included in the two-dimensional code may be acquired. The reception processing unit 211 can accept at least one of the check-in procedure and the check-out procedure of the user staying at the accommodation facility on the operation screen, and the user's usage fee for the accommodation facility is charged. It is possible to accept payment processing operations.
 また受付処理部211は、作業者がチェックイン端末20の操作表示部23の保守画面において操作した操作情報を取得する。例えば、作業者が図9等に示す保守画面において保守作業(出金処理、入金処理など)の操作を行うと、受付処理部211は、当該操作情報を取得する。また受付処理部211は、前記保守作業に関する操作の内容(作業内容)、作業日時などの情報(作業履歴)を取得して管理装置10に送信する。管理装置10は、前記情報を入出金処理情報123(図5参照)に登録する。受付処理部211は、本発明の受付処理部の一例である。 Further, the reception processing unit 211 acquires the operation information operated by the operator on the maintenance screen of the operation display unit 23 of the check-in terminal 20. For example, when an operator performs maintenance work (withdrawal processing, deposit processing, etc.) on the maintenance screen shown in FIG. 9, the reception processing unit 211 acquires the operation information. Further, the reception processing unit 211 acquires information (work history) such as the operation content (work content) and the work date and time related to the maintenance work and transmits the information (work history) to the management device 10. The management device 10 registers the information in the deposit / withdrawal processing information 123 (see FIG. 5). The reception processing unit 211 is an example of the reception processing unit of the present invention.
 表示処理部212は、各種の情報を操作表示部23に表示させる。例えば、表示処理部212は、チェックイン手続きに必要な情報を入力させるための操作画面を順次、操作表示部23に表示させる。またチェックイン端末20がチェックアウト手続きを行う機能を備える場合、表示処理部212は、チェックアウト手続きに必要な情報を入力させるための操作画面を順次、操作表示部23に表示させる。また例えば、表示処理部212は、保守作業に必要な情報を入力させるための保守画面を順次、操作表示部23に表示させる。表示処理部212は、本発明の表示処理部の一例である。 The display processing unit 212 causes the operation display unit 23 to display various types of information. For example, the display processing unit 212 causes the operation display unit 23 to sequentially display the operation screens for inputting the information necessary for the check-in procedure. When the check-in terminal 20 has a function for performing a check-out procedure, the display processing unit 212 causes the operation display unit 23 to sequentially display an operation screen for inputting information necessary for the check-out procedure. Further, for example, the display processing unit 212 causes the operation display unit 23 to sequentially display maintenance screens for inputting information necessary for maintenance work. The display processing unit 212 is an example of the display processing unit of the present invention.
 認証処理部213は、保守作業において入力された情報に基づいて、作業者の認証処理を実行する。認証処理部213は、本発明の認証処理部の一例である。例えば、認証処理部213は、管理装置10に記憶される作業者情報122(図4参照)を参照して、作業者が保守画面に入力した作業者ID及びパスワードが作業者情報122に登録された作業者ID及びパスワードに一致する場合に当該作業者を認証して保守作業を許可する。 The authentication processing unit 213 executes the worker authentication process based on the information input in the maintenance work. The authentication processing unit 213 is an example of the authentication processing unit of the present invention. For example, the authentication processing unit 213 refers to the worker information 122 (see FIG. 4) stored in the management device 10, and the worker ID and password entered by the worker on the maintenance screen are registered in the worker information 122. If the worker ID and password match, the worker is authenticated and maintenance work is permitted.
 例えば、保守作業を行う作業者は操作画面(図7参照)において保守画面へ移行するための選択ボタンK1を選択する。なお、前記保守画面に移行させるための操作方法はこれに限定されず、他の公知の方法であってもよい。表示処理部212は、操作表示部23に認証画面(図8参照)を表示させる。作業者が前記認証画面に作業者ID及びパスワードを入力すると、認証処理部213は、前記認証処理を実行する。作業者の認証に成功すると、表示処理部212は、操作表示部23に保守作業の受付画面(図9参照)を表示させる。認証された作業者は、前記受付画面において、例えばメンテナンス、出金処理、入金処理などの目的に応じた選択ボタンK2,K3,K4のいずれかを選択して、保守作業を実行する。 For example, a worker performing maintenance work selects the selection button K1 for shifting to the maintenance screen on the operation screen (see FIG. 7). The operation method for shifting to the maintenance screen is not limited to this, and other known methods may be used. The display processing unit 212 causes the operation display unit 23 to display an authentication screen (see FIG. 8). When the worker inputs the worker ID and password on the authentication screen, the authentication processing unit 213 executes the authentication process. When the worker authentication is successful, the display processing unit 212 causes the operation display unit 23 to display the maintenance work reception screen (see FIG. 9). The authenticated worker selects one of the selection buttons K2, K3, and K4 according to the purpose such as maintenance, withdrawal processing, and deposit processing on the reception screen, and executes the maintenance work.
 なお、認証処理部213は、作業者ID及びパスワードのいずれか一方を用いて前記認証処理を行ってもよいし、他の認証情報(生体情報など)を加えて前記認証処理を行ってもよい。 The authentication processing unit 213 may perform the authentication process using either the worker ID or the password, or may add other authentication information (biological information or the like) to perform the authentication process. ..
 検出処理部214は、ロック機構27が施錠状態であるか又は解錠状態であるかを検出する。検出処理部214は、本発明の検出処理部の一例である。具体的には、検出処理部214は、鍵センサー28(図11参照)から出力される検出信号に基づいてロック機構27が施錠状態であるか又は解錠状態であるかを検出する。例えば、検出処理部214は、ロック機構27の留め具が係止片32(図11参照)に係合することにより扉31が装置本体30に密着してロックされた状態のときに施錠状態であると検出する。また検出処理部214は、ロック機構27の留め具が係止片32から外れた状態のときに解錠状態であると検出する。このため、検出処理部214は、ロック機構27の留め具が係止片32から外れていれば、外見上は扉31が装置本体30に密着している状態であっても解錠状態であると検出する。なお、図11では、説明の便宜上、扉31が開放された解錠状態を示している。 The detection processing unit 214 detects whether the lock mechanism 27 is in the locked state or the unlocked state. The detection processing unit 214 is an example of the detection processing unit of the present invention. Specifically, the detection processing unit 214 detects whether the lock mechanism 27 is in the locked state or the unlocked state based on the detection signal output from the key sensor 28 (see FIG. 11). For example, the detection processing unit 214 is locked when the fastener of the lock mechanism 27 is engaged with the locking piece 32 (see FIG. 11) so that the door 31 is in close contact with the device main body 30 and locked. Detects that there is. Further, the detection processing unit 214 detects that the lock mechanism 27 is in the unlocked state when the fastener is released from the locking piece 32. Therefore, if the fastener of the lock mechanism 27 is disengaged from the locking piece 32, the detection processing unit 214 is in the unlocked state even if the door 31 is apparently in close contact with the device main body 30. Is detected. Note that FIG. 11 shows an unlocked state in which the door 31 is opened for convenience of explanation.
 判定処理部215は、認証処理部213により作業者の認証に成功されたか否か、及び、検出処理部214により検出されるロック機構27の施解錠状態(施錠状態又は解錠状態)を判定する。判定処理部215は、判定結果を管理装置10に送信してもよい。管理装置10は、前記判定結果を取得することにより、各チェックイン端末20におけるロック機構27の施解錠の状態を把握することができる。なお、管理装置10は、ロック機構27の施解錠の状態を入出金処理情報123(図5参照)に登録してもよい。 The determination processing unit 215 determines whether or not the operator has been successfully authenticated by the authentication processing unit 213, and the locked / unlocked state (locked state or unlocked state) of the lock mechanism 27 detected by the detection processing unit 214. .. The determination processing unit 215 may transmit the determination result to the management device 10. By acquiring the determination result, the management device 10 can grasp the lock / unlock state of the lock mechanism 27 at each check-in terminal 20. The management device 10 may register the locked / unlocked state of the lock mechanism 27 in the deposit / withdrawal processing information 123 (see FIG. 5).
 受付処理部211は、判定処理部215の判定結果に基づいて作業者による前記保守作業の受け付けを許可又は拒否する。具体的には、受付処理部211は、認証処理部213により作業者の認証に成功し、且つ、検出処理部214によりロック機構27が解錠状態であることを検出された場合に、前記保守画面において作業者から、金銭払出口26から金銭を出金する前記出金処理の操作の受け付けを許可する。一方、受付処理部211は、認証処理部213により作業者の認証に失敗した場合、又は、検出処理部214によりロック機構27が施錠状態であることを検出された場合には、前記出金処理の操作の受け付けを拒否する。 The reception processing unit 211 permits or rejects the acceptance of the maintenance work by the operator based on the determination result of the determination processing unit 215. Specifically, when the reception processing unit 211 succeeds in authenticating the worker by the authentication processing unit 213 and the detection processing unit 214 detects that the lock mechanism 27 is in the unlocked state, the maintenance is performed. On the screen, the worker is allowed to accept the operation of the withdrawal process for withdrawing money from the money payment exit 26. On the other hand, when the authentication processing unit 213 fails to authenticate the worker, or when the detection processing unit 214 detects that the lock mechanism 27 is in the locked state, the reception processing unit 211 performs the withdrawal processing. Reject the acceptance of the operation of.
 また、受付処理部211は、認証処理部213により作業者の認証に成功し、且つ、検出処理部214によりロック機構27が施錠状態であることを検出された場合に、前記保守画面において作業者から、金銭投入口25から金銭を補充する前記入金処理の操作の受け付けを許可する。一方、受付処理部211は、認証処理部213により作業者の認証に失敗した場合、又は、検出処理部214によりロック機構27が解錠状態であることを検出された場合には、前記入金処理の操作の受け付けを拒否する。 Further, when the reception processing unit 211 succeeds in authenticating the worker by the authentication processing unit 213 and the detection processing unit 214 detects that the lock mechanism 27 is in the locked state, the worker is displayed on the maintenance screen. Therefore, the operation of the deposit processing for replenishing money from the money slot 25 is permitted. On the other hand, when the authentication processing unit 213 fails to authenticate the worker, or when the detection processing unit 214 detects that the lock mechanism 27 is in the unlocked state, the reception processing unit 211 performs the payment processing. Reject the acceptance of the operation of.
 入出金処理部216は、認証処理部213により作業員の認証に成功し、且つ、検出処理部214によりロック機構27が解錠状態であることを検出された場合に、作業員の操作に基づいて金銭払出口26から金銭を出金する前記出金処理を実行する。例えば入出金処理部216は、受付処理部211により受け付けられる前記操作に基づいて入出金処理を実行する。入出金処理部216は、本発明の金銭処理部の一例である。具体的には、入出金処理部216は、前記出金処理の操作の受け付けを許可された場合に、受付処理部211により受け付けられる前記出金処理に応じた操作に基づいて前記出金処理を実行する。例えば、入出金処理部216は、金銭収容部40に収容された所定の金銭を金銭払出口26から払い出させる。 The deposit / withdrawal processing unit 216 is based on the operation of the worker when the authentication processing unit 213 succeeds in authenticating the worker and the detection processing unit 214 detects that the lock mechanism 27 is in the unlocked state. The withdrawal process for withdrawing money from the money payment exit 26 is executed. For example, the deposit / withdrawal processing unit 216 executes the deposit / withdrawal processing based on the operation received by the reception processing unit 211. The deposit / withdrawal processing unit 216 is an example of the money processing unit of the present invention. Specifically, when the deposit / withdrawal processing unit 216 is permitted to accept the withdrawal processing operation, the deposit / withdrawal processing unit 216 performs the withdrawal processing based on the operation corresponding to the withdrawal processing received by the reception processing unit 211. Execute. For example, the deposit / withdrawal processing unit 216 causes the money storage unit 40 to pay out the predetermined money stored in the money storage unit 40 from the money payment outlet 26.
 また、入出金処理部216は、認証処理部213により作業員の認証に成功し、且つ、検出処理部214によりロック機構27が施錠状態であることを検出された場合に、作業員の操作に基づいて金銭投入口25から金銭を補充する前記入金処理を実行する。例えば入出金処理部216は、前記入金処理の操作の受け付けを許可された場合に、受付処理部211により受け付けられる前記入金処理に応じた操作に基づいて前記入金処理を実行する。例えば、入出金処理部216は、金銭投入口25から投入された金銭を金銭収容部40に収容する。 Further, when the deposit / withdrawal processing unit 216 succeeds in authenticating the worker by the authentication processing unit 213 and the detection processing unit 214 detects that the lock mechanism 27 is in the locked state, the deposit / withdrawal processing unit 216 can operate the worker. Based on this, the deposit process for replenishing money from the money slot 25 is executed. For example, when the deposit / withdrawal processing unit 216 is permitted to accept the operation of the deposit processing, the deposit / withdrawal processing unit 216 executes the deposit processing based on the operation corresponding to the deposit processing accepted by the reception processing unit 211. For example, the deposit / withdrawal processing unit 216 accommodates the money inserted from the money input port 25 in the money storage unit 40.
 このように、入出金処理部216は、前記出金処理において、金銭収容部40に収容されている前記金銭を金銭払出口26から出金し、前記入金処理において、金銭投入口25から補充された前記金銭を金銭収容部40に収容する。 In this way, the deposit / withdrawal processing unit 216 withdraws the money stored in the money storage unit 40 from the money payment outlet 26 in the withdrawal processing, and is replenished from the money input port 25 in the deposit processing. The money is stored in the money storage unit 40.
 また入出金処理部216は、前記出金処理及び前記入金処理に応じた金額、例えば払出金額、入金金額、金銭収容部40の残金額の情報、前記出金処理及び前記入金処理の操作に関する情報(作業者、作業内容(操作内容)、作業日時など)を含む保守情報(ログ情報)を記憶部22に記録する。これらの保守情報は、保守画面において閲覧することが可能である。なお、記憶部22には、利用者(顧客)の決済処理に対応する操作情報も記憶され、当該操作情報は管理装置10でも記憶及び管理される。 The deposit / withdrawal processing unit 216 also includes information on the withdrawal processing and the amount corresponding to the deposit processing, for example, the withdrawal amount, the deposit amount, the remaining amount of the money storage unit 40, and the information on the withdrawal processing and the operation of the deposit processing. Maintenance information (log information) including (worker, work content (operation content), work date and time, etc.) is recorded in the storage unit 22. These maintenance information can be viewed on the maintenance screen. The storage unit 22 also stores operation information corresponding to the payment processing of the user (customer), and the operation information is also stored and managed by the management device 10.
 その他、制御部21は、利用者に対するチェックイン及びチェックアウトに関する処理を実行する。例えば、制御部21は、読取部(不図示)においてスキャンした旅券画像と、カメラ(不図示)により撮像された利用者の顔画像とが一致する場合に当該利用者を認証して宿泊を許可する。また、制御部21は、利用者によるチェックインに必要な情報の入力が完了し、利用者の認証に成功した場合に、利用代金の支払い関する決済を行う。例えば、利用者がクレジットカードをチェックイン端末20のカード挿入部に挿入すると、制御部21は、利用者が利用する決済事業者の決済サーバーに決済要求を送信して決済処理を行う。決済処理が完了すると、チェックイン端末20は、例えば、ルームキー(カードキー)を利用者に対して発行してチェックイン手続きを完了する。 In addition, the control unit 21 executes processing related to check-in and check-out for the user. For example, the control unit 21 authenticates the user and permits accommodation when the passport image scanned by the reading unit (not shown) matches the face image of the user captured by the camera (not shown). To do. In addition, the control unit 21 makes a payment regarding the payment of the usage fee when the input of the information necessary for the check-in by the user is completed and the user is successfully authenticated. For example, when the user inserts a credit card into the card insertion unit of the check-in terminal 20, the control unit 21 sends a payment request to the payment server of the payment business operator used by the user to perform payment processing. When the payment process is completed, the check-in terminal 20 issues, for example, a room key (card key) to the user to complete the check-in procedure.
[入出金処理]
 以下、チェックイン端末20の操作表示部23に表示される図7~図16に示す表示画面の具体例を参照しつつ、宿泊施設チェックインシステム100において実行される入出金処理の一例について説明する。図17は、前記入出金処理の手順の一例を示すフローチャートである。前記入出金処理は、チェックイン端末20の制御部21により実行される。例えば、制御部21は、作業者から保守作業の操作指示を取得した場合に前記入出金処理プログラムの実行を開始することによって、前記入出金処理の実行を開始する。尚、前記入出金処理は、チェックイン端末20における所定の操作に応じて途中で終了されることがある。尚、本発明は、前記入出金処理に含まれる一又は複数のステップを実行する入出金方法(本発明の金銭処理方法の一例)の発明として捉えることができる。
[Deposit / Withdrawal Processing]
Hereinafter, an example of deposit / withdrawal processing executed in the accommodation facility check-in system 100 will be described with reference to specific examples of the display screens shown in FIGS. 7 to 16 displayed on the operation display unit 23 of the check-in terminal 20. .. FIG. 17 is a flowchart showing an example of the procedure for deposit / withdrawal processing. The deposit / withdrawal process is executed by the control unit 21 of the check-in terminal 20. For example, the control unit 21 starts the execution of the deposit / withdrawal process by starting the execution of the deposit / withdrawal processing program when the operation instruction of the maintenance work is acquired from the operator. The deposit / withdrawal process may be terminated in the middle according to a predetermined operation at the check-in terminal 20. The present invention can be regarded as an invention of a deposit / withdrawal method (an example of the money processing method of the present invention) for executing one or a plurality of steps included in the deposit / withdrawal process.
 また、ここで説明する前記入出金処理に含まれる一又は複数のステップが適宜省略されてもよい。また、前記入出金処理における各ステップは、同様の作用効果を生じる範囲で実行順序が異なってもよい。さらに、ここでは制御部21によって前記入出金処理における各ステップが実行される場合を例に挙げて説明するが、他の実施形態では、複数のプロセッサーによって当該入出金処理における各ステップが分散して実行されてもよい。 Further, one or a plurality of steps included in the deposit / withdrawal process described here may be omitted as appropriate. In addition, the execution order of each step in the deposit / withdrawal process may be different as long as the same effect is produced. Further, here, a case where each step in the deposit / withdrawal process is executed by the control unit 21 will be described as an example, but in another embodiment, each step in the deposit / withdrawal process is distributed by a plurality of processors. May be executed.
 先ずステップS11において、制御部21は、利用者が利用するための操作画面(図7参照)を操作表示部23に表示させる。利用者は、前記操作画面において、チェックイン手続き、チェックアウト手続きなどを行うことが可能である。ステップS11は、本発明の表示ステップの一例である。 First, in step S11, the control unit 21 causes the operation display unit 23 to display an operation screen (see FIG. 7) for the user to use. The user can perform a check-in procedure, a check-out procedure, and the like on the operation screen. Step S11 is an example of the display step of the present invention.
 次にステップS12において、制御部21は、前記操作画面において保守画面に移行するための指示を取得したか否かを判定する。具体的には、制御部21は、前記選択画面に表示される選択ボタンK1が選択(押下)されたか否かを判定する。選択ボタンK1が選択されない場合(S12:No)、処理はステップS13に移行する。選択ボタンK1が選択された場合(S12:Yes)、処理はステップS15に移行する。 Next, in step S12, the control unit 21 determines whether or not an instruction for shifting to the maintenance screen has been acquired on the operation screen. Specifically, the control unit 21 determines whether or not the selection button K1 displayed on the selection screen has been selected (pressed). If the selection button K1 is not selected (S12: No), the process proceeds to step S13. When the selection button K1 is selected (S12: Yes), the process proceeds to step S15.
 ステップS13では、制御部21は、前記操作画面において利用者操作を受け付けたか否かを判定する。具体的には、制御部21は、前記操作画面(図7参照)において、利用者からチェックアウト手続き、チェックアウト手続きなど、利用者による宿泊施設の利用に関する操作を受け付けたか否かを判定する。前記利用者操作を受け付けた場合(S13:Yes)、処理はステップS14に移行し、制御部21は、前記利用者操作に応じた処理を実行する。例えば、制御部21は、チェックアウト処理、チェックアウト処理を実行する。前記利用者操作を受け付けない場合(S13:No)、処理はステップS12に戻り上記処理を繰り返す。 In step S13, the control unit 21 determines whether or not the user operation has been accepted on the operation screen. Specifically, the control unit 21 determines on the operation screen (see FIG. 7) whether or not the user has accepted an operation related to the use of the accommodation facility, such as a checkout procedure and a checkout procedure. When the user operation is accepted (S13: Yes), the process proceeds to step S14, and the control unit 21 executes the process according to the user operation. For example, the control unit 21 executes a checkout process and a checkout process. When the user operation is not accepted (S13: No), the process returns to step S12 and repeats the above process.
 ステップS15において、制御部21は、操作表示部23に前記認証画面(図8参照)を表示させて、作業者により入力される前記作業者ID及び前記パスワードを取得する。制御部21は、前記作業者ID及び前記パスワードを取得するまで待機する(S15:No)。制御部21が前記作業者ID及び前記パスワードを取得すると(S15:Yes)、処理はステップS16に移行する。 In step S15, the control unit 21 displays the authentication screen (see FIG. 8) on the operation display unit 23, and acquires the worker ID and the password input by the worker. The control unit 21 waits until the worker ID and the password are acquired (S15: No). When the control unit 21 acquires the worker ID and the password (S15: Yes), the process proceeds to step S16.
 ステップS16において、制御部21は、前記作業者ID及び前記パスワードに基づいて作業者の認証処理を実行する。制御部21は、管理装置10に記憶される作業者情報122(図4参照)を参照して、作業者が認証画面に入力した前記作業者ID及び前記パスワードが作業者情報122に登録された前記作業者ID及び前記パスワードに一致する場合に当該作業者を認証する。作業者の認証に成功した場合(S16:Yes)、処理はステップS17に移行する。一方、作業者の認証に失敗した場合(S16:No)、処理はステップS15に戻る。なお、前記作業者ID及び前記パスワードの認証処理を所定回数連続して失敗した場合は、制御部21は、前記入出金処理を終了させてもよい。ステップS16は、本発明の認証ステップの一例である。 In step S16, the control unit 21 executes the worker authentication process based on the worker ID and the password. The control unit 21 refers to the worker information 122 (see FIG. 4) stored in the management device 10, and the worker ID and the password entered by the worker on the authentication screen are registered in the worker information 122. The worker is authenticated when the worker ID and the password match. If the worker authentication is successful (S16: Yes), the process proceeds to step S17. On the other hand, if the worker authentication fails (S16: No), the process returns to step S15. If the worker ID and password authentication processes fail a predetermined number of times in succession, the control unit 21 may end the deposit / withdrawal process. Step S16 is an example of the authentication step of the present invention.
 ステップS17において、制御部21は、操作表示部23に前記保守作業の受付画面(図9参照)を表示させる。前記受付画面には、例えばメンテナンス、出金処理、入金処理などの目的に応じた選択ボタンK2,K3,K4が表示され、作業者は作業目的に応じていずれかを選択する。ステップS17は、本発明の表示ステップの一例である。 In step S17, the control unit 21 causes the operation display unit 23 to display the maintenance work reception screen (see FIG. 9). On the reception screen, selection buttons K2, K3, and K4 according to the purpose such as maintenance, withdrawal processing, and deposit processing are displayed, and the operator selects one according to the work purpose. Step S17 is an example of a display step of the present invention.
 次にステップS18において、制御部21は、前記受付画面(図9参照)においていずれの操作(保守操作)を受け付けたかを判定する。制御部21は、前記受付画面において「出金処理」を受け付けた場合、作業者に対して、前記物理キーによりロック機構27を解錠するように促すメッセージを操作表示部23に表示させる(図10参照)。なお、図10に示す画面は一例であって、表示内容はこれに限定されない。例えば、「ロック機構の解錠を検出中」のメッセージが省略されてもよい。 Next, in step S18, the control unit 21 determines which operation (maintenance operation) has been accepted on the reception screen (see FIG. 9). When the control unit 21 accepts the "withdrawal process" on the reception screen, the control unit 21 causes the operation display unit 23 to display a message prompting the operator to unlock the lock mechanism 27 by the physical key (FIG. FIG. 10). The screen shown in FIG. 10 is an example, and the display content is not limited to this. For example, the message "Detecting unlocking of the lock mechanism" may be omitted.
 ステップS19において、制御部21は、ロック機構27が解錠されたことを検出するまで待機する。例えば作業者は、宿泊施設の管理室などに保管されている物理キー(鍵)を借りてチェックイン端末20まで持参して扉31のロック機構27を解除する。図11に示すように、ロック機構27が解錠された場合(S19:Yes)、処理はステップS20に移行する。ステップS19は、本発明の検出ステップの一例である。 In step S19, the control unit 21 waits until it detects that the lock mechanism 27 has been unlocked. For example, the worker borrows a physical key (key) stored in the management room of the accommodation facility and brings it to the check-in terminal 20 to unlock the lock mechanism 27 of the door 31. As shown in FIG. 11, when the lock mechanism 27 is unlocked (S19: Yes), the process proceeds to step S20. Step S19 is an example of the detection step of the present invention.
 ステップS20において、制御部21は、前記出金処理の受け付けを許可する。例えば、制御部21は、図12に示すように、出金する金額を入力する入力画面を操作表示部23に表示させる。作業者は、前記入力画面において出金する金額を入力して「OK」ボタンを選択する。ステップS20は、本発明の受付ステップの一例である。 In step S20, the control unit 21 permits the acceptance of the withdrawal process. For example, as shown in FIG. 12, the control unit 21 causes the operation display unit 23 to display an input screen for inputting the amount to be withdrawn. The operator inputs the amount to be withdrawn on the input screen and selects the "OK" button. Step S20 is an example of a reception step of the present invention.
 次にステップS21において、制御部21は、前記入力された金額について前記出金処理を実行する。例えば、制御部21は、金銭収容部40に収容された金銭のうち前記入力された金額に応じた金銭を金銭払出口26から払い出させる。作業者は、金銭払出口26に払い出された金銭を回収する。これにより前記出金処理が完了する。制御部21は、前記出金処理が終了すると、作業者に対して、前記物理キーによりロック機構27を施錠するように促すメッセージを操作表示部23に表示させる(図13参照)。なお、図13に示す画面は一例であって、表示内容はこれに限定されない。例えば、図13に示す画面において、「ロック機構の施錠を検出中」のメッセージが省略されてもよい。ステップS21は、本発明の金銭処理ステップの一例である。 Next, in step S21, the control unit 21 executes the withdrawal process for the input amount. For example, the control unit 21 causes the money payment port 26 to pay out the money stored in the money storage unit 40 according to the input amount. The worker collects the money paid out to the money payment exit 26. This completes the withdrawal process. When the withdrawal process is completed, the control unit 21 causes the operation display unit 23 to display a message prompting the operator to lock the lock mechanism 27 with the physical key (see FIG. 13). The screen shown in FIG. 13 is an example, and the display content is not limited to this. For example, on the screen shown in FIG. 13, the message "Detecting lock of the lock mechanism" may be omitted. Step S21 is an example of the money processing step of the present invention.
 なお、ステップS19、S20の処理は、ステップS21の前記出金処理に含まれてもよい。例えば、作業者が前記受付画面において「出金処理」を選択して出金する金額を入力した場合に、制御部21が、ロック機構27が解錠されているか否かを判定し、ロック機構27が解錠されていない場合には、作業者に対して、前記物理キーによりロック機構27を解錠するように促すメッセージを操作表示部23に表示させる。制御部21は、ロック機構27が解錠されていることを検出した場合に、前記入力された金額に応じた金銭を金銭払出口26から払い出させる。このように、前記出金処理の際にロック機構27が解錠されているか否かの判定処理は、作業者が前記出金処理に関する操作(例えば金額を入力する操作)を行う前に実行されてもよいし、作業員が当該操作を行った時点で実行されてもよい。 The processing of steps S19 and S20 may be included in the withdrawal processing of step S21. For example, when the operator selects "withdrawal processing" on the reception screen and inputs the amount to be withdrawn, the control unit 21 determines whether or not the lock mechanism 27 is unlocked, and the lock mechanism When the 27 is not unlocked, the operation display unit 23 is made to display a message prompting the operator to unlock the lock mechanism 27 by the physical key. When the control unit 21 detects that the lock mechanism 27 is unlocked, the control unit 21 causes the money payout outlet 26 to pay out the money corresponding to the input amount. As described above, the process of determining whether or not the lock mechanism 27 is unlocked during the withdrawal process is executed before the operator performs an operation related to the withdrawal process (for example, an operation of inputting an amount). It may be executed at the time when the worker performs the operation.
 すなわち、制御部21は、作業員の認証に成功し、且つ、ロック機構27が前記解錠状態であることを検出したことを条件として、作業員の操作に基づいて前記出金処理を実行可能とする。 That is, the control unit 21 can execute the withdrawal process based on the operation of the worker, provided that the worker has been successfully authenticated and the lock mechanism 27 has detected that the lock mechanism 27 is in the unlocked state. And.
 次にステップS22において、制御部21は、ロック機構27が施錠されたか否かを判定する。ロック機構27が施錠された場合(S22:Yes)、制御部21は前記保守作業を終了させて、処理はステップS11に戻る。 Next, in step S22, the control unit 21 determines whether or not the lock mechanism 27 is locked. When the lock mechanism 27 is locked (S22: Yes), the control unit 21 ends the maintenance work, and the process returns to step S11.
 一方、ロック機構27が施錠されない場合(S22:No)、すなわち例えば作業者が図13に示す画面において「受付画面へ」を選択した場合、処理はステップS18に戻る。ステップS18において、制御部21は、再度、前記受付画面(図9参照)においていずれの操作(保守操作)を受け付けたかを判定する。ここで制御部21が再度「出金処理」を受け付けた場合、前記出金処理を継続して実行する。これにより、作業者は、連続して前記出金処理を実行することが可能となる。 On the other hand, when the lock mechanism 27 is not locked (S22: No), that is, when, for example, the operator selects "to the reception screen" on the screen shown in FIG. 13, the process returns to step S18. In step S18, the control unit 21 again determines which operation (maintenance operation) has been accepted on the reception screen (see FIG. 9). If the control unit 21 receives the "withdrawal process" again, the withdrawal process is continuously executed. As a result, the worker can continuously execute the withdrawal process.
 またステップS18において、制御部21が前記受付画面(図9参照)において「入金処理」を受け付けた場合、処理はステップS23に移行する。また制御部21は、前記受付画面において「入金処理」を受け付けた場合、作業者に対して、前記物理キーによりロック機構27を施錠するように促すメッセージを操作表示部23に表示させる(図14参照)。なお、図14に示す画面は一例であって、表示内容はこれに限定されない。例えば、図14に示す画面において、「ロック機構の施錠を検出中」のメッセージが省略されてもよい。 Further, in step S18, when the control unit 21 receives the "payment process" on the reception screen (see FIG. 9), the process proceeds to step S23. Further, when the control unit 21 receives the "payment process" on the reception screen, the control unit 21 causes the operation display unit 23 to display a message prompting the operator to lock the lock mechanism 27 with the physical key (FIG. 14). reference). The screen shown in FIG. 14 is an example, and the display content is not limited to this. For example, on the screen shown in FIG. 14, the message "Detecting lock of the lock mechanism" may be omitted.
 ステップS23において、制御部21は、ロック機構27が施錠されたことを検出するまで待機する。ロック機構27が施錠された場合(S23:Yes)、処理はステップS24に移行する。 In step S23, the control unit 21 waits until it detects that the lock mechanism 27 is locked. When the lock mechanism 27 is locked (S23: Yes), the process proceeds to step S24.
 ステップS24において、制御部21は、前記入金処理の受け付けを許可する。例えば、制御部21は、図15に示すように、金銭(現金)を金銭投入口25に投入するように促すメッセージを操作表示部23に表示させる。作業者は、入金する金銭を金銭投入口25に投入して「OK」ボタンを選択する。制御部21は、前記投入された金銭の合計金額を算出して操作表示部23に表示させる(図16参照)。作業者は、金額が正しければ「OK」ボタンを選択し、金額が正しくなければ「再入金」の操作を行う。 In step S24, the control unit 21 permits the acceptance of the payment process. For example, as shown in FIG. 15, the control unit 21 causes the operation display unit 23 to display a message urging the money (cash) to be inserted into the money insertion slot 25. The worker inserts the money to be deposited into the money slot 25 and selects the "OK" button. The control unit 21 calculates the total amount of the input money and displays it on the operation display unit 23 (see FIG. 16). The worker selects the "OK" button if the amount is correct, and performs the "repayment" operation if the amount is incorrect.
 次にステップS25において、制御部21は、前記投入された金銭について前記入金処理を実行する。例えば、制御部21は、前記投入された金銭を金銭収容部40に収容する。これにより前記入金処理が完了する。前記入金処理が終了すると、処理はステップS18に戻り上述の処理を繰り返す。 Next, in step S25, the control unit 21 executes the deposit processing for the inserted money. For example, the control unit 21 stores the inserted money in the money storage unit 40. This completes the deposit process. When the deposit process is completed, the process returns to step S18 and repeats the above process.
 なお、ステップS23、S24の処理は、ステップS25の前記入金処理に含まれてもよい。例えば、作業者が前記受付画面において「入金処理」を選択して金銭を投入した場合に、制御部21が、ロック機構27が施錠されているか否かを判定し、ロック機構27が施錠されていない場合には、作業者に対して、前記物理キーによりロック機構27を施錠するように促すメッセージを操作表示部23に表示させる。制御部21は、ロック機構27が施錠されていることを検出した場合に、前記投入された金銭を金銭収容部40に収容する。このように、前記入金処理の際にロック機構27が施錠されているか否かの判定処理は、作業者が前記入金処理に関する操作(例えば金銭を投入する操作)を行う前に実行されてもよいし、作業員が当該操作を行った時点で実行されてもよい。 Note that the processes of steps S23 and S24 may be included in the deposit process of step S25. For example, when the worker selects "payment processing" on the reception screen and inserts money, the control unit 21 determines whether or not the lock mechanism 27 is locked, and the lock mechanism 27 is locked. If not, the operation display unit 23 displays a message prompting the operator to lock the lock mechanism 27 with the physical key. When the control unit 21 detects that the lock mechanism 27 is locked, the control unit 21 stores the inserted money in the money storage unit 40. As described above, the process of determining whether or not the lock mechanism 27 is locked during the deposit process may be executed before the operator performs an operation related to the deposit process (for example, an operation of inserting money). However, it may be executed when the worker performs the operation.
 すなわち、制御部21は、作業員の認証に成功し、且つ、ロック機構27が前記施錠状態であることを検出したことを条件として、作業員の操作に基づいて前記入金処理を実行可能とする。 That is, the control unit 21 enables the payment process to be executed based on the operation of the worker, provided that the worker has been successfully authenticated and the lock mechanism 27 has detected that the locked state is in the locked state. ..
 なお、ステップS18において、制御部21は、前記受付画面(図9参照)において「キャンセル」を受け付けた場合、処理はステップS11に戻る(S18:No)。また、図示は省略するが、ステップS18において、制御部21は、前記受付画面(図9参照)において「メンテナンス」を受け付けた場合、メンテナンス処理に関する操作画面を表示させてメンテナンス処理を実行する。 If the control unit 21 receives "cancel" on the reception screen (see FIG. 9) in step S18, the process returns to step S11 (S18: No). Further, although not shown, when the control unit 21 receives "maintenance" on the reception screen (see FIG. 9) in step S18, the control unit 21 displays an operation screen related to the maintenance process and executes the maintenance process.
 以上のように、本発明の実施形態に係る宿泊施設チェックインシステム100では、作業者が金銭払出口26から前記出金処理を行う場合に、前記作業者ID及び前記パスワードの認証に加えて、前記物理キーによるロック機構27の解錠を、前記出金処理を実行可能にする条件としている。このため、前記作業者ID及び前記パスワードが認証されただけでは、前記出金処理が実行されない。よって、前記作業者ID及び前記パスワードを不正に取得した第三者によりチェックイン端末20から金銭が不正に引き出される盗難を防止することができる。 As described above, in the accommodation facility check-in system 100 according to the embodiment of the present invention, when the worker performs the withdrawal process from the money payment exit 26, in addition to the authentication of the worker ID and the password, The unlocking of the lock mechanism 27 by the physical key is a condition for enabling the withdrawal process. Therefore, the withdrawal process is not executed only by authenticating the worker ID and the password. Therefore, it is possible to prevent theft in which money is illegally withdrawn from the check-in terminal 20 by a third party who illegally obtains the worker ID and the password.
 また、本発明の実施形態に係る宿泊施設チェックインシステム100では、作業者が金銭投入口25から前記入金処理を行う場合に、前記作業者ID及び前記パスワードの認証に加えて、前記物理キーによるロック機構27の施錠を、前記入金処理を実行可能にする条件としている。このため、前記作業者ID及び前記パスワードが認証されただけでは、前記入金処理が実行されない。よって、例えば扉31を開放して金銭を入金する作業と、金銭投入口25から金銭を入金する作業とを並行して実行されることを防ぐことができるため、前記入金作業の作業ミスなどを防ぐことができる。 Further, in the accommodation facility check-in system 100 according to the embodiment of the present invention, when the worker performs the deposit processing from the money slot 25, the physical key is used in addition to the authentication of the worker ID and the password. Locking of the lock mechanism 27 is a condition for enabling the deposit process. Therefore, the payment process is not executed only by authenticating the worker ID and the password. Therefore, for example, it is possible to prevent the work of opening the door 31 and depositing money and the work of depositing money from the money slot 25 in parallel, so that a work error in the depositing work can be prevented. Can be prevented.
 また、前記出金処理及び前記入金処理を続けて実行する場合に、作業者は、前記物理キーによりロック機構27を解錠して前記出金処理を実行した後に、ロック機構27を施錠して前記入金処理を実行する。このように、前記出金処理及び前記入金処理それぞれの処理を、ロック機構27の解錠及び施錠の状態により区別することができるとともに、一連の操作の流れで実行することができる。よって、前記出金処理及び前記入金処理の作業ミスを防ぐことができるとともに、作業効率を向上させることができる。 Further, when the withdrawal process and the deposit process are continuously executed, the operator unlocks the lock mechanism 27 with the physical key, executes the withdrawal process, and then locks the lock mechanism 27. The deposit process is executed. In this way, each of the withdrawal process and the deposit process can be distinguished by the unlocked and locked states of the lock mechanism 27, and can be executed in a series of operation flows. Therefore, it is possible to prevent work mistakes in the withdrawal process and the deposit process, and improve work efficiency.
 本発明の宿泊施設チェックインシステム100は、上述の実施形態に限定されず、以下に示す形態であってもよい。 The accommodation facility check-in system 100 of the present invention is not limited to the above-described embodiment, and may be in the form shown below.
 他の実施形態として、チェックイン端末20の制御部21は、前記作業者ID及び前記パスワードの認証及び前記物理キーによるロック機構27の施解錠の状態に関する条件に加えて、作業者の入出金権限(図4参照)に基づいて、前記保守操作の受け付けを許可又は拒否してもよい。例えば、作業者A(作業者ID「00001」)は前記入出金権限を有するため、図9に示す前記保守作業の受付画面において「出金処理」又は「入金処理」を選択した場合に、制御部21は、これらの処理の受け付けを許可する。一方、例えば、作業者B(作業者ID「00002」)は前記入出金権限を有しないため、図9に示す前記保守作業の受付画面において「出金処理」又は「入金処理」を選択した場合に、制御部21は、これらの処理の受け付けを拒否する。なお、作業者Bが前記受付画面において「メンテナンス」を選択した場合には、当該処理の受け付けを許可する。 As another embodiment, the control unit 21 of the check-in terminal 20 has the authority to deposit and withdraw the worker in addition to the conditions relating to the authentication of the worker ID and the password and the lock / unlock state of the lock mechanism 27 by the physical key. (See FIG. 4), acceptance of the maintenance operation may be permitted or denied. For example, since the worker A (worker ID "00001") has the deposit / withdrawal authority, when "withdrawal process" or "deposit process" is selected on the reception screen of the maintenance work shown in FIG. The control unit 21 permits acceptance of these processes. On the other hand, for example, since the worker B (worker ID "00002") does not have the deposit / withdrawal authority, "withdrawal processing" or "deposit processing" is selected on the maintenance work reception screen shown in FIG. In this case, the control unit 21 refuses to accept these processes. When the worker B selects "maintenance" on the reception screen, the reception of the process is permitted.
 また、他の実施形態として、制御部21は、前記作業者ID及び前記パスワードの認証及び前記物理キーによるロック機構27の施解錠の状態に関する条件に加えて、人感センサー24による検知結果に基づいて、前記保守操作の受け付けを許可又は拒否してもよい。例えば、制御部21は、前記作業者ID及び前記パスワードの認証に成功し、前記物理キーによりロック機構27が解錠され、チェックイン端末20の前に人が検出された場合に、前記出金処理の受け付けを許可する。これにより、チェックイン端末20の前に無人の状態で前記出金処理が行われることを防止することができる。 Further, as another embodiment, the control unit 21 is based on the detection result by the motion sensor 24 in addition to the conditions regarding the authentication of the worker ID and the password and the lock / unlock state of the lock mechanism 27 by the physical key. The acceptance of the maintenance operation may be permitted or denied. For example, when the control unit 21 succeeds in authenticating the worker ID and the password, the lock mechanism 27 is unlocked by the physical key, and a person is detected in front of the check-in terminal 20, the withdrawal is made. Allow processing to be accepted. This makes it possible to prevent the withdrawal process from being performed unattended in front of the check-in terminal 20.
 また、制御部21は、人感センサー24による検知結果とカメラ33により撮像される撮像画像とに基づいて前記保守操作の受け付けを許可又は拒否してもよい。例えば、制御部21は、前記作業者ID及び前記パスワードの認証に成功し、前記物理キーによりロック機構27が解錠され、人感センサー24により人が検知され、カメラ33により撮像された顔画像が予め登録された作業者の顔画像と一致する場合に、前記出金処理の受け付けを許可する。 Further, the control unit 21 may allow or reject the acceptance of the maintenance operation based on the detection result by the motion sensor 24 and the captured image captured by the camera 33. For example, the control unit 21 succeeds in authenticating the worker ID and the password, the lock mechanism 27 is unlocked by the physical key, a person is detected by the motion sensor 24, and the face image captured by the camera 33. Is the same as the face image of the worker registered in advance, the acceptance of the withdrawal process is permitted.
 また、他の実施形態として、管理装置10が複数のチェックイン端末20の保守処理の状況を管理して各チェックイン端末20を制御してもよい。例えば、複数のチェックイン端末20のうち1台のチェックイン端末20において前記出金処理が実行されている間は、管理装置10は、他のチェックイン端末20において前記出金処理及び前記入金処理の受け付けを拒否させる。また、この場合、管理装置10は、他のチェックイン端末20において、前記物理キーによるロック機構27の解錠操作を無効に設定してもよい。 Further, as another embodiment, the management device 10 may manage the status of maintenance processing of the plurality of check-in terminals 20 and control each check-in terminal 20. For example, while the withdrawal process is being executed at one of the check-in terminals 20 among the plurality of check-in terminals 20, the management device 10 performs the withdrawal process and the deposit process at the other check-in terminals 20. Refuse to accept. Further, in this case, the management device 10 may set the unlocking operation of the lock mechanism 27 by the physical key to be invalid at the other check-in terminal 20.
 本発明に係るチェックイン端末20は、操作表示部23を利用者及び作業者が操作可能であるため、例えば作業者が操作中(保守作業中)は利用者の利用が制限されてしまう。そこで、利用者の利便性が損なわれないように、作業者が操作可能な時間を予め設定してもよい。制御部21は、前記設定された時間帯だけ、操作画面(図7参照)に前記保守画面の選択ボタンK1を表示させて、前記保守操作の受け付けを可能とする。 In the check-in terminal 20 according to the present invention, since the operation display unit 23 can be operated by the user and the worker, for example, the use of the user is restricted while the worker is operating (maintenance work). Therefore, the time during which the operator can operate may be set in advance so as not to impair the convenience of the user. The control unit 21 displays the selection button K1 on the maintenance screen on the operation screen (see FIG. 7) only during the set time zone, and enables acceptance of the maintenance operation.
 また、他の実施形態として、チェックイン端末20の制御部21に含まれる受付処理部211、表示処理部212、認証処理部213、検出処理部214、判定処理部215、入出金処理部216などの各種の処理部は、管理装置10の制御部11に含まれてもよい。 Further, as another embodiment, the reception processing unit 211, the display processing unit 212, the authentication processing unit 213, the detection processing unit 214, the judgment processing unit 215, the deposit / withdrawal processing unit 216, etc. included in the control unit 21 of the check-in terminal 20 and the like. The various processing units of the above may be included in the control unit 11 of the management device 10.
 また、他の実施形態として、ロック機構27は、装置本体30において扉31とは異なる場所に設けられてもよい。また、ロック機構27は、金銭収容部40の開閉を行う機能を備えていなくてもよい。例えば、ロック機構27は、前記物理キーを単に鍵穴に挿入するものであってもよい。この場合、制御部21は、前記物理キーがロック機構27に挿入されたか否かを検出すればよい。また前記物理キーは、鍵状に形成されたものでなくてもよい。 Further, as another embodiment, the lock mechanism 27 may be provided at a place different from the door 31 in the device main body 30. Further, the lock mechanism 27 does not have to have a function of opening and closing the money storage unit 40. For example, the locking mechanism 27 may simply insert the physical key into a keyhole. In this case, the control unit 21 may detect whether or not the physical key has been inserted into the lock mechanism 27. Further, the physical key does not have to be formed in the shape of a key.
 上述の実施形態に示したように、本発明の金銭処理装置は、宿泊施設に設置されるチェックイン端末20に適用することができる。また、本発明の金銭処理装置は、チェックイン端末に限定されず、駅に設置される券売機及び精算機、その他の各種施設に設置される自動販売機、現金自動預け払い機、精算機などに適用することもできる。 As shown in the above embodiment, the money processing device of the present invention can be applied to the check-in terminal 20 installed in the accommodation facility. Further, the money processing device of the present invention is not limited to the check-in terminal, but is not limited to the check-in terminal, but is a ticket vending machine and a payment machine installed at a station, a vending machine installed at various other facilities, an automated teller machine, a payment machine, etc. It can also be applied to.

Claims (10)

  1.  装置本体と、
     前記装置本体に設けられ、顧客が金銭を投入可能な金銭投入口と、
     前記装置本体に設けられ、前記顧客に前記金銭を払い出し可能な金銭払出口と、
     前記装置本体に設けられ、物理キーを介して施錠及び解錠を行うロック機構と、
     係員の認証処理を実行する認証処理部と、
     前記ロック機構が施錠状態であるか又は解錠状態であるかを検出する検出処理部と、
     前記認証処理部により前記係員の認証に成功し、且つ、前記検出処理部により前記ロック機構が前記解錠状態であることを検出された場合に、前記係員の操作に基づいて前記金銭払出口から前記金銭を出金する出金処理を実行する金銭処理部と、
     を備える金銭処理装置。
    With the device body
    A money slot provided on the main body of the device and capable of inserting money by the customer,
    A money payment outlet provided on the main body of the device and capable of paying the money to the customer,
    A lock mechanism provided on the main body of the device for locking and unlocking via a physical key,
    The authentication processing department that executes the authentication processing of the staff,
    A detection processing unit that detects whether the lock mechanism is in the locked state or the unlocked state, and
    When the authentication processing unit succeeds in authenticating the staff member and the detection processing unit detects that the lock mechanism is in the unlocked state, the money payment outlet is operated based on the operation of the staff member. The money processing department that executes the withdrawal process to withdraw the money,
    A money processing device equipped with.
  2.  前記顧客が操作可能な顧客用操作画面と、前記係員が操作可能な係員用操作画面とを表示部に表示させる表示処理部と、
     前記認証処理部により前記係員の認証に成功し、且つ、前記検出処理部により前記ロック機構が前記解錠状態であることを検出された場合に、前記係員用操作画面において前記係員から前記出金処理の操作を受け付ける受付処理部と、
     をさらに備え、
     前記金銭処理部は、前記受付処理部により受け付けられる前記操作に基づいて前記出金処理を実行する、
     請求項1に記載の金銭処理装置。
    A display processing unit that displays a customer operation screen that can be operated by the customer and a staff operation screen that can be operated by the staff on the display unit.
    When the authentication processing unit succeeds in authenticating the staff member and the detection processing unit detects that the lock mechanism is in the unlocked state, the staff member performs the withdrawal on the staff operation screen. The reception processing department that accepts processing operations and
    With more
    The money processing unit executes the withdrawal process based on the operation received by the reception processing unit.
    The money processing device according to claim 1.
  3.  さらに、前記金銭処理部は、前記認証処理部により前記係員の認証に成功し、且つ、前記検出処理部により前記ロック機構が前記施錠状態であることを検出された場合に、前記係員の操作に基づいて前記金銭投入口から前記金銭を補充する入金処理を実行する、
     請求項1又は2に記載の金銭処理装置。
    Further, when the authentication processing unit succeeds in authenticating the staff member and the detection processing unit detects that the lock mechanism is in the locked state, the money processing unit can operate the staff member. Based on this, a deposit process for replenishing the money is executed from the money slot.
    The money processing device according to claim 1 or 2.
  4.  前記顧客が操作可能な顧客用操作画面と、前記係員が操作可能な係員用操作画面とを表示部に表示させる表示処理部と、
     前記認証処理部により前記係員の認証に成功し、且つ、前記検出処理部により前記ロック機構が前記施錠状態であることを検出された場合に、前記係員用操作画面において前記係員から前記入金処理の操作を受け付ける受付処理部と、
     をさらに備え、
     前記金銭処理部は、前記受付処理部により受け付けられる前記操作に基づいて前記入金処理を実行する、
     請求項3に記載の金銭処理装置。
    A display processing unit that displays a customer operation screen that can be operated by the customer and a staff operation screen that can be operated by the staff on the display unit.
    When the authentication processing unit succeeds in authenticating the staff member and the detection processing unit detects that the lock mechanism is in the locked state, the staff member performs the payment processing from the staff member on the staff operation screen. The reception processing department that accepts operations and
    With more
    The money processing unit executes the deposit processing based on the operation received by the reception processing unit.
    The money processing device according to claim 3.
  5.  前記ロック機構は、前記金銭を収容可能な金銭収容部の開口を開閉する扉の施錠及び解錠を行う、
     請求項3又は4に記載の金銭処理装置。
    The lock mechanism locks and unlocks a door that opens and closes an opening of a money storage portion capable of storing money.
    The money processing device according to claim 3 or 4.
  6.  前記ロック機構は、前記物理キーが挿入される鍵穴を備える機械式ロック機構である、
     請求項5に記載の金銭処理装置。
    The locking mechanism is a mechanical locking mechanism including a keyhole into which the physical key is inserted.
    The money processing device according to claim 5.
  7.  前記金銭処理部は、前記出金処理において、前記金銭収容部に収容されている前記金銭を前記金銭払出口から出金し、前記入金処理において、前記金銭投入口から補充される前記金銭を前記金銭収容部に収容する、
     請求項5又は6に記載の金銭処理装置。
    In the withdrawal process, the money processing unit withdraws the money stored in the money storage unit from the money payment outlet, and in the deposit process, the money replenished from the money slot is used. Store in the money storage
    The money processing device according to claim 5 or 6.
  8.  前記検出処理部は、前記金銭処理装置に設けられる検知センサーにより前記金銭処理装置の前に人が存在するか否かを検出し、
     前記金銭処理部は、前記認証処理部により前記係員の認証に成功し、且つ、前記検出処理部により前記ロック機構が前記解錠状態であることを検出されるとともに前記金銭処理装置の前に前記人が検出された場合に、前記係員の操作に基づいて前記出金処理を実行する、
     請求項1から7のいずれかに記載の金銭処理装置。
    The detection processing unit detects whether or not a person is present in front of the money processing device by a detection sensor provided in the money processing device.
    In the money processing unit, the authentication processing unit has succeeded in authenticating the staff member, and the detection processing unit has detected that the lock mechanism is in the unlocked state, and the money processing unit is in front of the money processing device. When a person is detected, the withdrawal process is executed based on the operation of the staff member.
    The money processing device according to any one of claims 1 to 7.
  9.  前記受付処理部は、前記顧客用操作画面において、宿泊施設に宿泊する前記顧客のチェックイン手続き及びチェックアウト手続きの少なくともいずれかの操作を受け付け可能であり、且つ、前記顧客の前記宿泊施設の利用代金の決済処理の操作を受け付け、
     前記金銭投入口は、前記顧客から前記利用代金に応じた前記金銭が投入され、前記金銭払出口は、前記顧客が投入した前記金銭の釣銭を払い出す、
     請求項2又は4に記載の金銭処理装置。
    The reception processing unit can accept at least one of the check-in procedure and the check-out procedure of the customer staying at the accommodation facility on the operation screen for the customer, and the customer can use the accommodation facility. Accepting payment processing operations,
    The money input port is inserted with the money corresponding to the usage fee from the customer, and the money payment outlet pays out the change of the money input by the customer.
    The money processing device according to claim 2 or 4.
  10.  装置本体と、
     前記装置本体に設けられ、顧客が金銭を投入可能な金銭投入口と、
     前記装置本体に設けられ、前記顧客に前記金銭を払い出し可能な金銭払出口と、
     前記装置本体に設けられ、物理キーを介して施錠及び解錠を行うロック機構と、
     を備える金銭処理装置において実行される金銭処理方法であって、
     係員の認証処理を実行する認証ステップと、
     前記ロック機構が施錠状態であるか又は解錠状態であるかを検出する検出ステップと、
     前記認証ステップにおいて前記係員の認証に成功し、且つ、前記検出ステップにおいて前記ロック機構が前記解錠状態であることを検出された場合に、前記係員の操作に基づいて前記金銭払出口から前記金銭を出金する出金処理を実行する金銭処理ステップと、
     を一又は複数のプロセッサーにより実行する金銭処理方法。
    With the device body
    A money slot provided on the main body of the device and capable of inserting money by the customer,
    A money payment outlet provided on the main body of the device and capable of paying the money to the customer,
    A lock mechanism provided on the main body of the device for locking and unlocking via a physical key,
    It is a money processing method executed in a money processing device provided with
    An authentication step that executes the authentication process of the staff, and
    A detection step for detecting whether the lock mechanism is in the locked state or the unlocked state, and
    When the clerk is successfully authenticated in the authentication step and the lock mechanism is detected to be in the unlocked state in the detection step, the money is paid from the money payout outlet based on the operation of the clerk. Withdrawal The money processing step to execute the withdrawal process and
    A method of processing money that is executed by one or more processors.
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