WO2021017332A1 - 语音控制报错方法、电器及计算机可读存储介质 - Google Patents

语音控制报错方法、电器及计算机可读存储介质 Download PDF

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Publication number
WO2021017332A1
WO2021017332A1 PCT/CN2019/120663 CN2019120663W WO2021017332A1 WO 2021017332 A1 WO2021017332 A1 WO 2021017332A1 CN 2019120663 W CN2019120663 W CN 2019120663W WO 2021017332 A1 WO2021017332 A1 WO 2021017332A1
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WO
WIPO (PCT)
Prior art keywords
failure
recognition
voice
reason
voice information
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PCT/CN2019/120663
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English (en)
French (fr)
Inventor
陈俊吉
Original Assignee
广东美的制冷设备有限公司
美的集团股份有限公司
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Application filed by 广东美的制冷设备有限公司, 美的集团股份有限公司 filed Critical 广东美的制冷设备有限公司
Publication of WO2021017332A1 publication Critical patent/WO2021017332A1/zh

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Classifications

    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B21/00—Alarms responsive to a single specified undesired or abnormal condition and not otherwise provided for
    • G08B21/18—Status alarms
    • G08B21/24—Reminder alarms, e.g. anti-loss alarms
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions

Definitions

  • This application relates to the technical field of household appliances, in particular to a voice control error reporting method, electrical appliances and computer-readable storage media.
  • the voice receiving device can only output the prompt information set to prompt the user to input the voice information again, and cannot prompt the specific error reason. This has the effect of inaccurate error prompts.
  • the main purpose of this application is to provide a voice control error reporting method, an electrical appliance, and a computer-readable storage medium, aiming to improve the accuracy of the prompt information when the voice control fails.
  • the present application provides a voice control error reporting method, and the voice control error reporting method includes the following steps:
  • the terminal receives voice information, and recognizes the voice information
  • the step of obtaining the failure reason of the identification failure includes:
  • the reason for the failure is determined according to the identification method.
  • the step of determining the reason for the recognition failure according to the recognition method includes:
  • the current identification method is network identification, then it is determined that the reason for the failure is a network connection failure;
  • the step of outputting prompt information according to the failure reason includes:
  • the step of determining the reason for the recognition failure according to the recognition method includes:
  • the current recognition method is network recognition, receiving feedback information of network recognition.
  • the step of determining the reason for the recognition failure according to the recognition method includes:
  • the current recognition method is local recognition, then it is determined that the reason for the failure is incomplete voice information;
  • the step of outputting prompt information according to the failure reason includes:
  • the step of obtaining the failure reason of the identification failure includes:
  • the number of local identification failures is greater than or equal to the preset number of times, network distribution information is obtained, and the reason for the failure is determined according to the network distribution information;
  • the step of obtaining network distribution information and determining the cause of failure according to the network distribution information includes:
  • the device has been equipped with a network, and it is determined that the reason for the failure is a network connection failure;
  • the device is a network configuration, and it is determined that the failure cause is that the device is not network-configured.
  • the step of recognizing the voice information includes:
  • the method before the step of recognizing the voice information based on the electrical signal, the method further includes:
  • the voice information includes the wake-up keyword, and the step of recognizing the voice information based on the electrical signal is performed.
  • the method further includes:
  • the currently received voice information is discarded.
  • the step of recognizing the voice information based on the electrical signal includes:
  • the method before the step of performing network recognition on the voice information based on the electrical signal, the method further includes:
  • a communication connection has been established between the terminal and the server, and the step of performing network recognition on the voice information based on the electrical signal is performed.
  • the method before the step of locally recognizing the voice information based on the electrical signal, the method further includes:
  • the step of locally recognizing the voice information based on the electrical signal is executed.
  • the terminal includes a microphone, which is configured to receive the voice information.
  • the present application also provides an electrical appliance including a memory, a processor, and an error detection program stored on the memory and capable of running on the processor.
  • the error detection program is The processor implements the following steps when executing:
  • the terminal receives voice information, and recognizes the voice information
  • the present application also provides a computer-readable storage medium having an error detection program stored on the computer-readable storage medium, and when the error detection program is executed by a processor, the following steps are implemented:
  • the terminal receives voice information, and recognizes the voice information
  • a voice control error reporting method, electrical appliance, and computer-readable storage medium proposed in the embodiments of the present application.
  • the terminal receives voice information, recognizes the voice information, and when the recognition fails, obtains the failure reason for the recognition failure, and A prompt message is output for the failure reason.
  • the voice recognition fails the reason for the failure can be obtained, and the prompt information can be output according to the reason for the failure, thus achieving the effect of improving the accuracy of the prompt information when the voice control fails.
  • FIG. 1 is a schematic diagram of a terminal structure of a hardware operating environment involved in a solution of an embodiment of the present application
  • FIG. 2 is a schematic flowchart of an embodiment of a voice control error reporting method according to this application.
  • the voice receiving device can only output the prompt information set to prompt the user to input the voice information again, and cannot prompt the specific error reason. This has the effect of inaccurate error prompts
  • a voice control error reporting method, electrical appliance, and computer-readable storage medium are proposed in the embodiments of the present application.
  • the main solutions of the voice control error reporting method embodiments of the present application are:
  • the terminal receives voice information, and recognizes the voice information
  • the voice control error reporting method proposes the embodiment of this application, when the terminal receives voice information, recognizes the voice information, when the recognition fails, obtains the failure reason for the recognition failure, and outputs prompt information according to the failure reason .
  • the voice recognition fails, the reason for the failure can be obtained, and the prompt information can be output according to the reason for the failure, thus achieving the effect of improving the accuracy of the prompt information when the voice control fails.
  • FIG. 1 is a schematic diagram of a terminal structure of a hardware operating environment involved in a solution of an embodiment of the present application.
  • the terminal in the embodiment of the present application may be a terminal device such as a smart phone, an air conditioner, or a smart speaker.
  • the terminal may include a processor 1001, such as a CPU, a network interface 1004, a user interface 1003, a memory 1005, and a communication bus 1002.
  • the communication bus 1002 is configured to realize connection and communication between these components.
  • the user interface 1003 may include a display screen (Display), an input unit such as a keyboard (Keyboard), a mouse, etc., and the optional user interface 1003 may also include a standard wired interface and a wireless interface.
  • the network interface 1004 may optionally include a standard wired interface and a wireless interface (such as a WI-FI interface).
  • the memory 1005 can be a high-speed RAM memory or a stable memory (non-volatile memory), such as disk storage.
  • the memory 1005 may also be a storage device independent of the foregoing processor 1001.
  • terminal structure shown in FIG. 1 does not constitute a limitation on the terminal, and may include more or fewer components than shown in the figure, or combine some components, or arrange different components.
  • a memory 1005 as a computer storage medium may include an operating system, a network communication module, a user interface module, and an error detection program.
  • the network interface 1004 is mainly configured to connect to a background server and perform data communication with the background server; the processor 1001 may be configured to call an error detection program stored in the memory 1005 and perform the following operations:
  • the terminal receives voice information, and recognizes the voice information
  • the voice control error reporting method includes the following steps:
  • Step S10 the terminal receives the voice information, and recognizes the voice information
  • the device can be any smart device with a voice control hardware foundation.
  • the terminal can be a device that receives voice information such as a mobile phone, a smart speaker, or a smart home appliance.
  • the device can recognize a control instruction based on the voice information.
  • the device may also execute the control instruction by itself, or send the control instruction to the target terminal to control the target terminal to execute the control instruction.
  • the device includes a voice receiving component configured to receive audio.
  • the voice receiving component may include a microphone (microphone) configured to receive audio signals and convert the audio signals to analog electrical signals; the voice receiving component may also include an analog-to-digital conversion module, wherein the analog-to-digital conversion module It is set to convert the analog electrical signal converted by the microphone according to the audio signal into a digital electrical signal. Use the digital electrical signal as the voice information.
  • the voice information may also be an electrical signal without analog-to-digital conversion. This embodiment does not limit this.
  • the device When the device receives voice information, it can perform voice recognition on the voice information.
  • the device when the device receives voice information, it first determines whether the voice information includes a wake-up keyword corresponding to voice recognition, and when the voice information includes a wake-up keyword corresponding to voice recognition, voice recognition is performed based on the voice information. Otherwise, directly discard the received voice information.
  • the device can support two identification methods, local identification and/or network identification.
  • voice recognition is performed on the voice information through a recognition method supported by the device.
  • the device can first determine whether the device has established a communication connection with the server, and when the device has established a communication connection with the server, through online identification
  • the engine performs network recognition on the voice information; when the device does not establish a communication connection with the server, the voice information is locally recognized by the offline recognition engine.
  • Step S20 the recognition fails, and the reason for the failure of the recognition is obtained
  • the device when the device determines that the recognition fails, it may first obtain the currently used recognition mode, and determine the reason for the failure according to the recognition mode.
  • the recognition process is:
  • the voice information is sent to the server, so that when the server receives the voice information uploaded by the device, it performs voice recognition on the voice information according to the online recognition engine on the server. And when the control instruction corresponding to the voice information is recognized and recognized, the control instruction is sent to the device.
  • the device When the device does not receive the control instruction corresponding to the voice information within the preset time period, it is determined that the voice recognition fails. When the device determines that the voice recognition fails and the current recognition method is network recognition, it is determined that the reason for the failure of the voice recognition failure is a network connection failure.
  • the preset duration can be customized by the developer and stored in the storage medium of the device, so that the device can directly read the preset duration.
  • the voice content is determined directly according to the content of the voice information, and the corresponding control instruction is inquired in the local database according to the voice content.
  • the voice content cannot be determined, or when a matching control instruction cannot be found based on the voice content, it is determined that the local recognition fails, and the reason for the failure is determined to be incomplete voice information.
  • Step S30 Output prompt information according to the failure reason.
  • the device when the device determines that the current voice recognition failure corresponds to the failure reason, it determines the corresponding prompt information according to the failure reason, and outputs the prompt information.
  • a prompt message of the network connection failure is output.
  • the reason for the failure is incomplete voice information
  • the output voice information is incomplete, please re-enter the prompt information of the voice information.
  • the prompt information may be output in a manner of voice broadcast, or may be output in a manner of text display. This embodiment does not limit this.
  • the terminal when the terminal receives voice information, recognizes the voice information, and when the recognition fails, obtains the failure reason for the recognition failure, and outputs prompt information according to the failure reason.
  • the voice recognition fails, the reason for the failure can be obtained, and the prompt information can be output according to the reason for the failure, thus achieving the effect of improving the accuracy of the prompt information when the voice control fails.
  • the recognition method is network recognition
  • feedback information of network recognition may also be received, and the reason for the failure may be determined according to the feedback information.
  • the received voice information when the received voice information is recognized through a network recognition method, the received voice information may be sent to the server.
  • the server performs voice recognition based on the received voice information.
  • the server when it receives the voice information, it can convert the voice information into text information, and query the recognition corresponding to the text information in a network database or the server's own database according to the text information. content.
  • the server may send feedback information to the device, where the feedback information may include the wrong voice information.
  • the prompt content enables the device to determine, according to the feedback information, that the reason for the failure is a voice error when receiving the feedback information. Furthermore, a voice message error is generated. Please re-enter the voice message prompt information. So that when the user receives the wrong voice information, please re-enter the prompt information of the voice information and re-enter the correct voice information.
  • the failure cause can be determined according to the feedback information of the server, and the prompt information corresponding to the failure reason can be output, the effect of improving the accuracy of the prompt information when the voice control fails is achieved.
  • the voice recognition fails and the current recognition mode is local recognition, it can be determined that the reason for the failure is incomplete voice information, and output the voice information re-output Prompt information.
  • the device when the device determines that the recognition cause is incomplete voice information, it can control the number of local recognition failures to increase by one.
  • the number of local recognition failures can be stored in a storage medium, and the device can control to update its corresponding specific value when the trigger condition is met.
  • the device When the device receives new voice information again within a preset time period, it can perform local recognition again on the new voice information, and when the recognition fails, obtain the specific value of the number of local recognition failures.
  • network distribution information of the device can be obtained. And determine the cause of the failure according to the network distribution information. Specifically, according to the network distribution information, it is determined whether the device has been equipped with a network; the device has been equipped with a network, and the failure cause is determined to be a network connection failure; Distribution network.
  • the failure reason is determined to be incomplete voice information to remind the user to input the voice information again.
  • an embodiment of the present application also proposes an electrical appliance that includes a memory, a processor, and an error detection program stored on the memory and capable of running on the processor, and the error detection program is processed by the processor.
  • the device is executed, the steps of the voice control error reporting method described in the above embodiments are implemented.
  • an embodiment of the present application also proposes a computer-readable storage medium, the computer-readable storage medium stores an error detection program, and when the error detection program is executed by a processor, the voice control as described in the above embodiments is implemented. The steps of the error method.

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  • Audiology, Speech & Language Pathology (AREA)
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Abstract

一种语音控制报错方法，包括以下步骤：终端接收到语音信息，对语音信息进行识别（S10）；识别失败，获取识别失败的失败原因（S20）；根据失败原因输出提示信息（S30）。还公开了一种电器及计算机可读存储介质，达成了提高语音控制失败时提示信息的准确性效果。

Description

语音控制报错方法、电器及计算机可读存储介质
相关申请
本申请要求2019年07月30日申请的，申请号为201910698939.2，名称为“语音控制报错方法、电器及计算机可读存储介质”的中国专利申请的优先权，在此将其全文引入作为参考。
技术领域
本申请涉及生活电器技术领域，尤其涉及语音控制报错方法、电器及计算机可读存储介质。
背景技术
随着科学技术的发展，智能电器已逐渐普及。而语音控制智能电器是目前智能电器控制领域常用的控制方法。
在语音控制过程中，当无法通过接收到的语音信息确定对应的控制指令时，只能通过语音接收装置输出设置为提示用户再次输入语音信息的提示信息，而无法提示具体的错误原因。这样存在错误提示不准确的效果。
发明内容
本申请的主要目的在于提供一种语音控制报错方法、电器及计算机可读存储介质，旨在达成提高语音控制失败时提示信息的准确性效果。
为实现上述目的，本申请提供一种语音控制报错方法，所述语音控制报错方法包括以下步骤：
终端接收到语音信息，对所述语音信息进行识别；
识别失败，获取识别失败的失败原因；以及
根据所述失败原因输出提示信息。
可选地，所述获取识别失败的失败原因的步骤包括：
获取当前采用的识别方式；以及
根据所述识别方式确定所述失败原因。
可选地，所述根据所述识别方式确定识别失败原因的步骤包括：
当前的识别方式为网络识别，则判定所述失败原因为网络连接故障；
所述根据所述失败原因输出提示信息的步骤包括：
输出网络故障提示信息。
可选地，所述根据所述识别方式确定识别失败原因的步骤包括：
当前的识别方式为网络识别，接收网络识别的反馈信息；以及
根据所述反馈信息确定所述失败原因。
可选地，所述根据所述识别方式确定识别失败原因的步骤包括：
当前的识别方式为本地识别，则判定所述失败原因为语音信息不完整；
所述根据所述失败原因输出提示信息的步骤包括：
输出重新输出语音信息的提示信息。
可选地，所述获取识别失败的失败原因的步骤包括：
更新本地识别失败次数；
所述本地识别失败次数大于或者等于预设次数，获取配网信息，并根据所述配网信息确定所述失败原因；以及
所述本地识别失败次数小于预设次数，判定所述失败原因为语音信息不完整。
可选地，所述获取配网信息，并根据所述配网信息确定所述失败原因的步骤包括：
根据所述配网信息确定所述设备是否已配网；
所述设备已配网，判定所述失败原因为网络连接故障；以及
所述设备为配网，判定所述失败原因为设备未配网。
可选地，所述终端接收到语音信息，对所述语音信息进行识别的步骤包括：
接收音频信息号，并将所述音频信号转换为电信号；以及
基于所述电信号对所述语音信息进行识别。
可选地，所述基于所述电信号对所述语音信息进行识别的步骤之前，还包括：
基于所述电信号判定所述语音信息中是否包含唤醒关键词；以及
所述语音信息中包含所述唤醒关键词，执行所述基于所述电信号对所述语音信息进行识别的步骤。
可选地，所述基于所述电信号判定所述语音信息中是否包含唤醒关键词的步骤之后，还包括：
所述语音信息中未包含所述唤醒关键词，丢弃当前接收到的所述语音信息。
可选地，所述基于所述电信号对所述语音信息进行识别的步骤包括：
基于所述电信号对所述语音信息进行本地识别；或者
基于所述电信号对所述语音信息进行网络识别。
可选地，所述基于所述电信号对所述语音信息进行网络识别的步骤之前，还包括：
所述终端与服务器之间已建立通信连接，执行所述基于所述电信号对所述语音信息进行网络识别的步骤。
可选地，所述基于所述电信号对所述语音信息进行本地识别的步骤之前，还包括：
所述终端与服务器之间未建立通信连接，执行所述基于所述电信号对所述语音信息进行本地识别的步骤。
可选地，所述终端包括麦克风，设置为接收所述语音信息。
此外，为实现上述目的，本申请还提供一种电器，所述电器包括存储器、处理器及存储在所述存储器上并可在所述处理器上运行的错误检测程序，所述错误检测程序被处理器执行时实现如下步骤：
终端接收到语音信息，对所述语音信息进行识别；
识别失败，获取识别失败的失败原因；以及
根据所述失败原因输出提示信息。
此外，为实现上述目的，本申请还提供一种计算机可读存储介质，所述计算机可读存储介质上存储有错误检测程序，所述错误检测程序被处理器执行时实现如下步骤：
终端接收到语音信息，对所述语音信息进行识别；
识别失败，获取识别失败的失败原因；以及
根据所述失败原因输出提示信息。
本申请实施例提出的一种语音控制报错方法、电器及计算机可读存储介质，当终端接收到语音信息，对所述语音信息进行识别，在识别失败时，获取识别失败的失败原因，并根据所述失败原因输出提示信息。由于在语音识别失败时，可以获取失败原因，并根据失败原因输出提示信息，这样达成了提高语音控制失败时提示信息的准确性效果。
附图说明
图1是本申请实施例方案涉及的硬件运行环境的终端结构示意图；
图2为本申请语音控制报错方法一实施例的流程示意图。
本申请目的的实现、功能特点及优点将结合实施例，参照附图做进一步说明。
具体实施方式
应当理解，此处所描述的具体实施例仅仅用以解释本申请，并不设置为限定本申请。
由于在语音控制过程中，当无法通过接收到的语音信息确定对应的控制指令时，只能通过语音接收装置输出设置为提示用户再次输入语音信息的提示信息，而无法提示具体的错误原因。这样存在错误提示不准确的效果
为解决上述缺陷，本申请实施例提出的一种语音控制报错方法、电器及计算机可读存储介质，其中，本申请语音控制报错方法实施例的主要解决方案是：
终端接收到语音信息，对所述语音信息进行识别；
识别失败，获取识别失败的失败原因；
根据所述失败原因输出提示信息。
因为本申请实施例提出的一种语音控制报错方法，当终端接收到语音信息，对所述语音信息进行识别，在识别失败时，获取识别失败的失败原因，并根据所述失败原因输出提示信息。由于在语音识别失败时，可以获取失败原因，并根据失败原因输出提示信息，这样达成了提高语音控制失败时提示信息的准确性效果。
如图1所示，图1是本申请实施例方案涉及的硬件运行环境的终端结构示意图。
本申请实施例终端可以是智能手机、空调器或者智能音箱等终端设备。
如图1所示，该终端可以包括：处理器1001，例如CPU，网络接口1004，用户接口1003，存储器1005，通信总线1002。其中，通信总线1002设置为实现这些组件之间的连接通信。用户接口1003可以包括显示屏（Display）、输入单元比如键盘（Keyboard）、鼠标等，可选用户接口1003还可以包括标准的有线接口、无线接口。网络接口1004可选的可以包括标准的有线接口、无线接口（如WI-FI接口）。存储器1005可以是高速RAM存储器，也可以是稳定的存储器（non-volatile memory），例如磁盘存储器。存储器1005可选的还可以是独立于前述处理器1001的存储装置。
本领域技术人员可以理解，图1中示出的终端结构并不构成对终端的限定，可以包括比图示更多或更少的部件，或者组合某些部件，或者不同的部件布置。
如图1所示，作为一种计算机存储介质的存储器1005中可以包括操作系统、网络通信模块、用户接口模块以及错误检测程序。
在图1所示的终端中，网络接口1004主要设置为连接后台服务器，与后台服务器进行数据通信；处理器1001可以设置为调用存储器1005中存储的错误检测程序，并执行以下操作：
终端接收到语音信息，对所述语音信息进行识别；
识别失败，获取识别失败的失败原因；
根据所述失败原因输出提示信息。
参照图2，在本申请语音控制报错方法的一实施例中，所述语音控制报错方法包括以下步骤：
步骤S10、终端接收到语音信息，对所述语音信息进行识别；
在本实施例中，设备可以是任意具备语音控制硬件基础的智能设备，示例性地，所述终端可以是如手机、智能音箱、智能家电等接收语音信息的设备。所述设备接收到语音信息时，可以根据语音信息识别出控制指令。进一步地，所述设备还可以自身执行所述控制指令，或者将所述控制指令发送至目标终端，以控制目标终端执行所述控制指令。
示例性地，所述设备包括设置为接收音频的语音接收组件。所述语音接收组件可以包括麦克风（传声器），设置为接收音频信号，并将音频信号转换为模拟电信号；所述语音接收组件还可以包括一个模数转换模块，其中，所述模数转换模块设置为将麦克风根据音频信号转换的模拟电信号，转换为数字电信号。将所述数字电信号作为所述语音信息。
可以理解的是，所述语音信息也可以是未进行模数转换的电信号。本实施例对此不作限定。
当设备接收到语音信息时，可以对所述语音信息进行语音识别。
具体地，所述设备接收到语音信息时，先判定所述语音信息是否包括语音识别对应的唤醒关键词，当语音信息包括语音识别对应的唤醒关键词时，基于所述语音信息进行语音识别。否则，直接丢弃接收到的语音信息。
所述设备可以支持本地识别及/或网络识别两种识别方式。当所述设备仅支持本地识别或网络识别时，通过设备支持的识别方式对所述语音信息进行语音识别。当设备支持本地识别及网络识别两种识别方式时，可以先判断设备是否已建立与服务器之间的通信连接，在所述设备已建立与所述服务器之间的通信连接时，则通过在线识别引擎对所述语音信息进行网络识别；在所述设备未建立与所述服务器之间的通信连接时，通过离线识别引擎对所述语音信息进行本地识别。
步骤S20、识别失败，获取识别失败的失败原因；
在本实施例中，设备判定识别失败时，可以先获取当前采用的识别方式，并根据所述识别方式确定所述失败原因。
具体地，当所述设备确定通过网络识别方式对所述语音信息进行语音识别时，其识别过程为：
将所述语音信息发送至所述服务器，以供所述服务器在接收到设备上传的语音信息时，根据服务器上的在线识别引擎根据对语音信息进行语音识别。并在根据并在识别出所述语音信息对应的控制指令时，将所述控制指令发送至设备。
当设备在预设时长内未接收到所述语音信息对应的控制指令，判定为语音识别失败。当设备判定语音识别失败，且当前采用的识别方式为网络识别时，判定语音识别失败的失败原因为网络连接故障。
可以理解的是，所述预设时长可以由开发者自定义设置，并存储在设备的储存介质中，以供设备可以直接读取所述预设时长。
当所述设备通过本地识别方式对所述语音信息进行语音识别时，直接根据所述语音信息的内容确定语音内容，并根据语音内容在本地数据库中查询对应的控制指令。当无法确定语音内容，或者在根据所述语音内容无法查询到匹配的控制指令时，判定本地识别失败，并将所述失败原因判定为语音信息不完整。
在本地识别失败时，判定所述失败原因为语音信息不完整。
步骤S30、根据所述失败原因输出提示信息。
在本实施例中，当设备确定当前语音识别失败对应失败原因时，根据所述失败原因确定对应的提示信息，并输出所述提示信息。
具体地，当所述失败原因为网络连接故障时，输出网络连接故障的提示信息。当所述失败原因为语音信息不完整时，输出语音信息不完整，请重新输入语音信息的提示信息。
其中，所述提示信息可以语音播报的方式输出，也可以以文字显示的方式输出。本实施例对此不作限定。
在本实施例公开的技术方案中，当终端接收到语音信息，对所述语音信息进行识别，在识别失败时，获取识别失败的失败原因，并根据所述失败原因输出提示信息。由于在语音识别失败时，可以获取失败原因，并根据失败原因输出提示信息，这样达成了提高语音控制失败时提示信息的准确性效果。
基于上述实施例，在另一实施例中，当识别方式为网络识别时，还可以接收网络识别的反馈信息，并根据所述反馈信息确定所述失败原因。
在本实施例中，通过网络识别方式对接收到的语音信息进行识别时，可以将接收到的语音信息发送至服务器。服务器根据接收到语音信息进行语音识别。
示例性地，当服务器接收到所述语音信息时，可以将所述语音信息转换为文本信息，并根据所述文本信息在网络数据库或者所述服务器自身的数据库中查询所述文本信息对应的识别内容。当无法根据所述文本信息查找到对应的识别内容或者无法将所述语音信息转换为服务器可识别的文本信息时，服务器可以向设备发送反馈信息，其中，所述反馈信息可以包括语音信息错误的提示内容，使得设备接收到所述反馈信息时，可以根据所述反馈信息确定所述失败原因为语音错误。进而生成语音信息错误，请重新输入语音信息的提示信息。以使用户在接收到所述语音信息错误，请重新输入语音信息的提示信息时，重新输入正确的语音信息。
在本实施例公开的技术方案中，由于可以根据服务器的反馈信息确定失败原因，并输出所述失败原因对应的提示信息，从而达成了提高语音控制失败时提示信息的准确性效果。
基于图2所示的实施例，在又一实施例中，在语音识别失败，且当前的识别方式为本地识别时，可以判定所述失败原因为语音信息不完整，并输出重新输出语音信息的提示信息。
在本实施例中，当设备判定识别原因为语音信息不完整后，可以控制本地识别失败次数加一。其中，所述本地识别失败次数可以保存在存储介质中，并可以由设备在满足触发条件时，控制更新其对应的具体数值。
当设备在预先设定的时长内再次接收到的新语音信息时，可以再次对所述新语音信息进行本地识别，并在识别失败时，获取所述本地识别失败次数的具体值。
在所述本地识别失败次数大于或者等于预设次数时，可以获取设备的配网信息。并根据所述配网信息确定失败原因。具体地，根据所述配网信息确定所述设备是否已配网；所述设备已配网，判定所述失败原因为网络连接故障；所述设备为配网，判定所述失败原因为设备未配网。
当所述本地识别失败次数小于预设次数时，定所述失败原因为语音信息不完整，以提醒用户再次输入语音信息。
在本实施例公开的技术方案中，可以在本地识别多次识别失败时，获取设备的配网信息，并根据配网信息确定失败原因。这样可以避免设备由于为配网而强制进入本地识别时，导致用户多次重复输入本地识别无法识别的语音控制指令。从而达成了准确提醒用户语音识别失败原因的效果。
此外，本申请实施例还提出一种电器，所述电器包括存储器、处理器及存储在所述存储器上并可在所述处理器上运行的错误检测程序，所述错误检测程序被所述处理器执行时实现如上各个实施例所述的语音控制报错方法的步骤。
此外，本申请实施例还提出一种计算机可读存储介质，所述计算机可读存储介质上存储有错误检测程序，所述错误检测程序被处理器执行时实现如上各个实施例所述的语音控制报错方法的步骤。
需要说明的是，在本文中，术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、物品或者系统不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、物品或者系统所固有的要素。在没有更多限制的情况下，由语句“包括一个……”限定的要素，并不排除在包括该要素的过程、方法、物品或者系统中还存在另外的相同要素。
上述本申请实施例序号仅仅为了描述，不代表实施例的优劣。
通过以上的实施方式的描述，本领域的技术人员可以清楚地了解到上述实施例方法可借助软件加必需的通用硬件平台的方式来实现，当然也可以通过硬件，但很多情况下前者是更佳的实施方式。基于这样的理解，本申请的技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来，该计算机软件产品存储在如上所述的一个存储介质(如ROM/RAM、磁碟、光盘)中，包括若干指令用以使得一台终端设备(可以是智能手机、空调器及/或智能音箱等)执行本申请各个实施例所述的方法。
以上仅为本申请的优选实施例，并非因此限制本申请的专利范围，凡是利用本申请说明书及附图内容所作的等效结构或等效流程变换，或直接或间接运用在其他相关的技术领域，均同理包括在本申请的专利保护范围内。

Claims (16)

  1. 一种语音控制报错方法，其中，所述语音控制报错方法包括以下步骤：
    终端接收到语音信息，对所述语音信息进行识别；
    识别失败，获取识别失败的失败原因；以及
    根据所述失败原因输出提示信息。
  2. 如权利要求1所述的语音控制报错方法，其中，所述获取识别失败的失败原因的步骤包括：
    获取当前采用的识别方式；以及
    根据所述识别方式确定所述失败原因。
  3. 如权利要求2所述的语音控制报错方法，其中，所述根据所述识别方式确定识别失败原因的步骤包括：
    当前的识别方式为网络识别，则判定所述失败原因为网络连接故障；
    所述根据所述失败原因输出提示信息的步骤包括：
    输出网络故障提示信息。
  4. 如权利要求2所述的语音控制报错方法，其中，所述根据所述识别方式确定识别失败原因的步骤包括：
    当前的识别方式为网络识别，接收网络识别的反馈信息；以及
    根据所述反馈信息确定所述失败原因。
  5. 如权利要求2所述的语音控制报错方法，其中，所述根据所述识别方式确定识别失败原因的步骤包括：
    当前的识别方式为本地识别，则判定所述失败原因为语音信息不完整；
    所述根据所述失败原因输出提示信息的步骤包括：
    输出重新输出语音信息的提示信息。
  6. 如权利要求5所述的语音控制报错方法，其中，所述获取识别失败的失败原因的步骤包括：
    更新本地识别失败次数；
    所述本地识别失败次数大于或者等于预设次数，获取配网信息，并根据所述配网信息确定所述失败原因；以及
    所述本地识别失败次数小于预设次数，判定所述失败原因为语音信息不完整。
  7. 如权利要求6所述的语音控制报错方法，其中，所述获取配网信息，并根据所述配网信息确定所述失败原因的步骤包括：
    根据所述配网信息确定所述设备是否已配网；
    所述设备已配网，判定所述失败原因为网络连接故障；以及
    所述设备为配网，判定所述失败原因为设备未配网。
  8. 如权利要求1所述的语音控制报错方法，其中，所述终端接收到语音信息，对所述语音信息进行识别的步骤包括：
    接收音频信息号，并将所述音频信号转换为电信号；以及
    基于所述电信号对所述语音信息进行识别。
  9. 如权利要求8所述的语音控制报错方法，其中，所述基于所述电信号对所述语音信息进行识别的步骤之前，还包括：
    基于所述电信号判定所述语音信息中是否包含唤醒关键词；以及
    所述语音信息中包含所述唤醒关键词，执行所述基于所述电信号对所述语音信息进行识别的步骤。
  10. 如权利要求8所述的语音控制报错方法，其中，所述基于所述电信号判定所述语音信息中是否包含唤醒关键词的步骤之后，还包括：
    所述语音信息中未包含所述唤醒关键词，丢弃当前接收到的所述语音信息。
  11. 如权利要求8所述的语音控制报错方法，其中，所述基于所述电信号对所述语音信息进行识别的步骤包括：
    基于所述电信号对所述语音信息进行本地识别；或者
    基于所述电信号对所述语音信息进行网络识别。
  12. 如权利要求11所述的语音控制报错方法，其中，所述基于所述电信号对所述语音信息进行网络识别的步骤之前，还包括：
    所述终端与服务器之间已建立通信连接，执行所述基于所述电信号对所述语音信息进行网络识别的步骤。
  13. 如权利要求11所述的语音控制报错方法，其中，所述基于所述电信号对所述语音信息进行本地识别的步骤之前，还包括：
    所述终端与服务器之间未建立通信连接，执行所述基于所述电信号对所述语音信息进行本地识别的步骤。
  14. 如权利要求1所述的语音控制报错方法，其中，所述终端包括麦克风，设置为接收所述语音信息。
  15. 一种电器，其中，所述电器包括：存储器、处理器及存储在所述存储器上并可在所述处理器上运行的错误检测程序，所述错误检测程序被所述处理器执行时实现如下步骤：
    终端接收到语音信息，对所述语音信息进行识别；
    识别失败，获取识别失败的失败原因；以及
    根据所述失败原因输出提示信息。
  16. 一种计算机可读存储介质，其中，所述计算机可读存储介质上存储有错误检测程序，所述错误检测程序被处理器执行时实现如下步骤：
    终端接收到语音信息，对所述语音信息进行识别；
    识别失败，获取识别失败的失败原因；以及
    根据所述失败原因输出提示信息。
PCT/CN2019/120663 2019-07-30 2019-11-25 语音控制报错方法、电器及计算机可读存储介质 WO2021017332A1 (zh)

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