WO2021000633A1

WO2021000633A1 - Road rescue data processing method, apparatus, computer device, and storage medium

Info

Publication number: WO2021000633A1
Application number: PCT/CN2020/085568
Authority: WO
Inventors: 江虹
Original assignee: 深圳壹账通智能科技有限公司
Priority date: 2019-07-04
Filing date: 2020-04-20
Publication date: 2021-01-07
Also published as: CN110457938A

Abstract

Provided are a road rescue data processing method, apparatus, computer device, and storage medium, said method comprising: confirming the correct identity of a rescuing party according to an identification, and according to a rescue event identifier, obtaining rescue data uploaded by the rescuing party; according to a preset matching standard, obtaining an item to be confirmed which matches a rescue project; sending examination data containing all rescue items to be confirmed of the rescue project to the rescuing party; receiving a confirmation message sent by the rescuing party after confirming that the items to be confirmed in the examination data are correct, retrieving from a database an electronic signature associated with the identity of the rescuing party, and generating a rescue list according to the rescue data and the electronic signature; associating the rescue list with a rescue event identifier, and executing a preset operation process according to the rescue list. The method can shorten the settlement cycle, reducing the error rate and improving rescue efficiency, while also achieving electronification of documentation decreasing cost, accomplishing the effect of facilitating data storage and access.

Description

Road rescue data processing method, device, computer equipment and storage medium

This application claims the priority of a Chinese patent application filed with the Chinese Patent Office on July 4, 2019, the application number is 201910600041.7, and the invention title is "Road rescue data processing methods, devices, computer equipment and storage media". The reference is incorporated in this application.

Technical field

This application relates to the field of data processing, and in particular to a road rescue data processing method, device, computer equipment and storage medium.

Background technique

At present, due to the vigorous development of the automobile industry, in order to meet the ever-expanding service demand of car owners, the road rescue industry for vehicles has begun to develop gradually. In the process of road rescue, the inventor found that the rescue of each rescue event for each rescued party requires manual review of the completion status, completion level and rescue data of the order, which is inefficient and error-prone, leading to rescue The resistance of the master or the car owner may even be complained by the customer. At the same time, the confirmation of various procedures after the rescue is completed requires both parties to sign and confirm the document by mail, which is time-consuming, inefficient, and not conducive to document preservation.

Summary of the invention

This application provides a road rescue data processing method, device, computer equipment and storage medium, which are suitable for the field of smart cities, which can shorten the execution cycle, reduce the error rate, improve the rescue efficiency, and improve the service enthusiasm of the rescuer; at the same time, use rescue The electronicization of the checklist and the signature of the rescuer and the rescued party reduces the cost of paper and achieves the effect of facilitating data storage and access.

A road rescue data processing method includes: receiving a rescue completion instruction sent by a rescuer; the rescue completion instruction includes a rescue event identifier and an identity identifier of the rescuer; confirming the identity of the rescuer according to the identity identifier, and obtaining rescue according to the rescue event identifier The rescue data uploaded by the party; the rescue data contains the rescue project, the items to be reviewed related to the rescue project, and other rescue information; the items to be confirmed matching the rescue project are obtained according to the preset matching criteria, and the same rescue project to be confirmed is marked The matching status of the item and the item to be reviewed; the matching status includes the match and mismatch between the items to be confirmed and the items to be reviewed for the same rescue project; the confirmation that other rescue information is correct and the matching status of the items to be confirmed and the items to be reviewed are all For matching, send the audit data containing all the items to be confirmed in the rescue project to the rescuer; receive the confirmation information sent by the rescuer after confirming that the items to be confirmed in the audit data are correct, and retrieve the identity of the rescuer from the database Associated electronic signatures, and generate a rescue list based on rescue data and electronic signatures; receive the signature entered by the rescued party after confirming that the rescue list is correct, insert the signature into the preset position in the rescue list, and store the rescue list and the rescue event identifier in association , And execute the preset operation process according to the rescue list.

A road rescue data processing device, comprising: a receiving module for receiving a rescue completion instruction sent by a rescuer; the rescue completion instruction includes a rescue event identifier and an identity identifier of the rescuer; an acquisition module for confirming the rescue based on the identity identifier The identity of the party is correct, and the rescue data uploaded by the rescuer is obtained according to the rescue event identifier; the rescue data contains the rescue project, the items to be reviewed and other rescue information associated with the rescue project; the confirmation module is used to obtain and Rescue items matched to be confirmed, and mark the matching status of the items to be confirmed and the items to be reviewed for the same rescue project; the matching status includes the match and mismatch between the items to be confirmed and the items to be reviewed for the same rescue project; the sending module is used to When it is confirmed that other rescue information is correct and the matching status of the items to be confirmed and the items to be audited of all rescue items are matched, the audit data including the items to be confirmed of all rescue items is sent to the rescuer; the generation module is used to receive the rescuer The confirmation message sent after confirming that the items to be confirmed in the audit data are correct, retrieve the electronic signature associated with the identity of the rescuer from the database, and generate a rescue list based on the rescue data and the electronic signature; the execution module is used to receive the rescued After the party confirms that the rescue list is correct, the signature is entered, and after the signature is inserted into the preset position in the rescue list, the rescue list is stored in association with the rescue event identifier, and the preset operation process is executed according to the rescue list.

A computer device comprising: one or more processors; a memory; one or more computer programs, wherein one or more computer programs are stored in the memory and configured to be executed by one or more processors, a Or multiple computer programs are configured to execute a road rescue data processing method, wherein the road rescue data processing method includes the following steps: receiving a rescue completion instruction sent by the rescuer; the rescue completion instruction includes the rescue event identifier and the identity of the rescuer Identification; confirm the identity of the rescuer according to the identity identification, and obtain the rescue data uploaded by the rescuer according to the rescue event identification; the rescue data contains the rescue project, the items to be reviewed and other rescue information associated with the rescue project; according to the preset matching standards Obtain the items to be confirmed that match the rescue item, and mark the matching status of the items to be confirmed and the items to be reviewed for the same rescue item; the matching status includes the match and mismatch between the items to be confirmed and the items to be reviewed for the same rescue item; when confirming other rescues When the information is correct and the matching statuses of the items to be confirmed and the items to be audited of all rescue items are matched, the audit data including the items to be confirmed of all rescue items is sent to the rescuer; the receiving party confirms the items to be confirmed in the audit data After the confirmation message is correct, the electronic signature associated with the identity of the rescuer is retrieved from the database, and the rescue list is generated based on the rescue data and the electronic signature; the signature entered after the rescued party confirms that the rescue list is correct, inserts the signature After the preset location in the rescue list, the rescue list is stored in association with the rescue event identifier, and the preset operation process is executed according to the rescue list.

A computer-readable storage medium, the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, a road rescue data processing method is realized; wherein the road rescue data processing method includes the following steps: The rescue completion instruction; the rescue completion instruction contains the rescue event identifier and the identity of the rescuer; confirm the identity of the rescuer according to the identity identifier, and obtain the rescue data uploaded by the rescuer according to the rescue event identifier; the rescue data contains rescue items, and The items to be reviewed and other rescue information associated with the rescue project; the items to be confirmed matching the rescue item are obtained according to the preset matching criteria, and the matching status of the items to be confirmed and the items to be reviewed in the same rescue project are marked; the matching status includes the same rescue The items to be confirmed match and do not match with the items to be reviewed; when it is confirmed that other rescue information is correct and the matching status of the items to be confirmed and the items to be reviewed is matched, the items to be confirmed of all rescue items will be included. The audit data is sent to the rescuer; the confirmation information sent after the rescuer confirms that the items to be confirmed in the audit data is correct, retrieves the electronic signature associated with the rescuer’s identity from the database, and generates the rescue based on the rescue data and the electronic signature List: Receive the signature entered after the rescued party confirms that the rescue list is correct, insert the signature into the preset position in the rescue list, associate the rescue list with the rescue event identifier, and execute the preset operation process according to the rescue list.

The road rescue data processing method provided by this application can shorten the settlement cycle, reduce the error rate, and improve the rescue efficiency. At the same time, the electronic documents are realized, the cost is reduced, and the effect of convenient data storage and reference is achieved.

Description of the drawings

FIG. 1 is a schematic diagram of an application environment of a road rescue data processing method in an embodiment of the present application;

2 is a flowchart of a road rescue data processing method in an embodiment of the present application;

3 is a flowchart of step S10 of the road rescue data processing method in an embodiment of the present application;

4 is a flowchart of step S103 of the road rescue data processing method in an embodiment of the present application;

5 is a flowchart of step S20 of a road rescue data processing method in an embodiment of the present application;

Fig. 6 is a schematic block diagram of a road rescue data processing device in an embodiment of the present application;

Fig. 7 is a schematic diagram of a computer device in an embodiment of the present application.

Detailed ways

In order to solve the above-mentioned problems, this application provides a road rescue data processing method, which relates to the technical field of data processing in smart cities. The road rescue data processing method provided in this application can be applied to the application environment as shown in FIG. 1, where the customer The terminal (computer equipment) communicates with the server through the network. Among them, the client (computer equipment) includes, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers, cameras, and portable wearable devices. The server can be implemented as an independent server or a server cluster composed of multiple servers.

In an embodiment, as shown in FIG. 2, a road rescue data processing method is provided, and the technical solution mainly includes the following steps S10-S60:

S10, receiving a rescue completion instruction sent by the rescuer; the rescue completion instruction includes the rescue event identifier and the identity of the rescuer;

When receiving the rescue request from the rescued party, the rescue request contains the rescue item requested by the rescued party (where the rescue request is for road rescue requests, the rescue items include inflation, powering, traction in the basement, tire replacement, and dilemma rescue. , Full landing, fuel delivery, trailers and other rescue projects) and the coordinate position of the rescued party. After the rescuer is dispatched for rescue, if the rescuer has uploaded the rescue data of this rescue to the database of the server, it can be Send a rescue completion instruction to the server. Understandably, the rescue instruction must include the identity of the rescued party to determine the identity of the rescued party, and must also include the rescue event identifier to determine the rescue request corresponding to the rescue event.

In one embodiment, as shown in FIG. 3, step S10 is to receive a rescue completion instruction sent by the rescuer; the rescue completion instruction includes the rescue event identifier and the identity identifier of the rescuer, including:

S101: Acquire voice data sent by the rescuer;

S102: Convert the voice data into voice text;

S103: Extract the command keywords, rescue event identifier and the identity identifier of the rescuer in the voice text;

S104: Retrieve all voice keywords corresponding to the rescue completion instruction from the voice keyword database; among them, in the voice keyword database, one type of instruction is associated with more than one voice keyword, and one voice keyword is only associated with one voice keyword. A kind of instruction category association, the instruction category contains voice keywords;

S105: When the instruction keyword matches one of the retrieved voice keywords, confirm that the rescue party sends the rescue including the rescue event identifier and the identity identifier through the voice data corresponding to the instruction keyword. Complete the instructions.

That is, in this embodiment, the rescuer can send a rescue completion instruction through voice data. Since one instruction category is associated with more than one voice keyword, at this time, if the voice data contains a voice keyword, it indicates that the instruction of the instruction category can be issued through the voice data. At this point, if you need to confirm whether the rescue completion command can be sent through voice data, you first need to determine all the voice keywords corresponding to the rescue completion command, and determine whether the command keywords extracted from the voice data are the same as all the above voice keywords. If any one of the matches (that is, the same), if it matches, it means that according to the instruction keyword, it can be confirmed whether the rescue completion instruction can be sent through the voice data. Otherwise, the rescue completion instruction cannot be sent through the voice data. At this time, the voice data sent by the next rescue party can be obtained. Understandably, in some embodiments, the rescue completion instruction can also be triggered by swiping, clicking, fingerprint recognition, face recognition, and the like.

In one embodiment, as shown in FIG. 4, step S103, that is, extracting the instruction keywords, rescue event identifiers and the identity identifier of the rescuer in the voice data includes:

S1031: Obtain preset rescue identification rules, and parse the character types and sequences in the rescue identification rules; when there is a first character segment in the speech text that matches the character types and sequences in the rescue identification rules, replace the first character The segment record is the rescue event identifier in the voice data;

S1032: Obtain a preset identity identification rule, and parse the character type and sequence in the identity identification rule;

When there is a second character segment in the voice text other than the rescue event identifier that matches the character type and sequence in the identity identifier rule, the second character segment is recorded as the identity identifier in the voice data;

S1033: Perform word segmentation processing on the speech text except for the rescue event identifier and the identity identifier, and obtain multiple words after the word segmentation processing;

Match multiple words with all keywords in the preset instruction library, and record the words as instruction keywords when the matching is successful.

Understandably, in this embodiment, the rescue identification rules may include character types such as numbers, letters, and special characters, and their arrangement order has special regulations. Therefore, only the character type and sequence are required to match, and the first The character segment is the rescue identification rule. In the same way, the identity identification rules may contain character types such as numbers, letters, and special characters, and their arrangement order has special regulations. Therefore, only the character type and sequence are required to match, and the second character segment can be considered as the identity identification rule .

Understandably, extracting the identity identifier from the voice and text other than the rescue event identifier can reduce the amount of data processing and reduce the server load. In the same way, extracting command keywords from the voice and text except for the rescue event identification and identity identification can also reduce the amount of data processing and reduce the server load. In this embodiment, the extraction is performed in the order of rescue event identifier-identity identifier-instruction keywords from the speech text. Understandably, the extraction sequence of the command keywords, the rescue event identifier, and the identity identifier can be exchanged according to requirements. For example, if the extraction sequence is: instruction keywords-rescue event identifier-identity identifier, the full text of the voice text can be segmented first and then the instruction keywords can be extracted, and then rescue events can be extracted from the voice text except the instruction keywords Identification, and finally the identification identification is extracted from the voice text except the instruction keywords and the rescue event identification; other extraction sequences can also be deduced by analogy. In this way, the order of extraction can be determined according to the size of the data volume of the command keywords, the rescue event identifier and the identity identifier itself, that is, the largest text data volume (such as character length) of the three can be placed in the extraction The first position in the sequence, so when extracting the other two of the three, there is no need to repeatedly read the largest text data of the three, thus reducing the load on the computer; for example, if the data of the command keyword itself At this time, the instruction keywords can be extracted first, so that when extracting the rescue event identifier and the identity identifier, there is no need to read the instruction keywords in the voice text. In the same way, the text data amount of the second largest among the three can be placed second in the extraction order.

S20: Confirm that the identity of the rescuer is correct according to the identity identifier, and obtain the rescue data uploaded by the rescuer according to the rescue event identifier; the rescue data includes the rescue item, items to be reviewed and other rescue information associated with the rescue item;

Understandably, other rescue information includes but is not limited to the information of the rescued party and the rescue trajectory (from the coordinate position of the rescued party when the rescued party was dispatched to the coordinate position of the rescued party in the rescue request. , The travel route of the rescuer), rescue photos, rescue status changes (rescue status includes but is not limited to receiving rescue missions, on the way to the rescue location, arriving at the rescue location, rescue, etc.). Other rescue information is stored in the database before the rescue is completed.

The rescue project can refer to the rescue project mentioned in the rescue request of the rescued party (if the rescued party arrives at the rescue location and confirms that the rescue project mentioned in the rescued request is correct, the rescue project uploaded by the rescued party can be recorded to The rescue data is sufficient, no need to re-enter), or it can include other rescue items (if the rescuer arrives at the rescue location and confirms that the rescue item mentioned in the rescue request is wrong, you can directly contact the rescued party After confirmation, adjust the rescue project and upload it to the database again; in another embodiment, the rescued party can also be instructed to cancel the rescue request corresponding to the previously incorrect rescue project, and resend another post-adjustment request to the server The rescue request of the rescue project); the item to be reviewed may refer to the rescue price item set by the rescuer for each rescue project. Items to be reviewed can be confirmed by on-site consultation with the rescued party and uploaded to the database before the rescuer completes the rescue.

In one embodiment, after step S101, as shown in FIG. 5, confirming that the identity of the rescuer is correct according to the identity identifier includes:

S201: Obtain all identity voiceprint features matching the identity identifier from a preset voiceprint library; each identity voiceprint feature is associated with an identity identifier and an instruction category, and the instruction category includes a rescue completion instruction;

S202: Determine the identity voiceprint feature associated with the rescue completion instruction from all the identity voiceprint features matching the identity identifier;

S203: Extract the voiceprint features of the voice segment corresponding to the instruction keyword from the voice data;

S204: Obtain the similarity between the identity voiceprint feature associated with the rescue completion instruction and the voiceprint feature of the voice segment, and confirm that the identity of the rescuer is correct when the similarity exceeds a preset similarity threshold.

That is, in this embodiment, from the voice data entered by the rescuer obtained in step S101, the voice segment corresponding to the instruction keyword in the voice data can be determined, and then the voiceprint feature of the voice segment can be extracted.

Understandably, the preset voiceprint library in the database stores the identity of the rescuer (identity voiceprint features that match the identity of the rescuer are all voiceprint features in the voice entered by the rescuer) Voiceprint features; however, because the rescuer will enter different identity voiceprint features for different instruction types, in this embodiment, first determine that the rescuer entered (matched with the identity) and matches the instruction Identify the voiceprint feature of the identity that matches the category (associated with the rescue completion instruction), and determine whether the voiceprint feature of the identity matches the voiceprint feature of the above-mentioned voice segment; in this way, the compared voiceprint features are for the same instruction category ( The rescue completion instruction in this application), therefore, relative to the similarity between the voice features of the two irrelevant voices entered by the rescuer in two different scenarios; the above-mentioned identity voiceprint characteristics associated with the rescue completion instruction and The similarity between the voiceprint features of the speech segment should be relatively higher. Thus, in this embodiment, although the preset similarity threshold can be set according to requirements, the preset similarity threshold can be set relatively higher. High. At this time, if the similarity between the identity voiceprint feature associated with the rescue completion instruction and the voiceprint feature of the voice segment is greater than the preset similarity threshold, obviously the identification accuracy of the rescuer will be higher. At the same time, since the extracted voiceprint features are only the voiceprint features of the voice segment corresponding to the instruction keywords, rather than the entire voice data, the amount of data processing will be smaller in the process of extracting voiceprint features. Therefore, While improving the accuracy of voiceprint recognition, it also improves the processing efficiency of the server.

Further, in the above steps S104-105, it is also mentioned that an instruction category is associated with more than one voice keyword. Therefore, if the instruction category in this embodiment is associated with more than two voice keywords, each The voice keyword can be associated with an identity voiceprint feature; at this time, the voiceprint feature of the voice segment corresponding to the voice keyword can be extracted from the voice data, and at the same time, the identity voiceprint feature associated with the voice keyword can be determined, and then The similarity between the above two is compared with the preset similarity threshold to confirm the identity of the rescuer. In this way, since the matching degree of the two voiceprint features will be higher, the accuracy of identity confirmation is also Will follow will be higher.

S30: Obtain the items to be confirmed that match the rescue item according to the preset matching criteria, and mark the matching status of the items to be confirmed and the items to be reviewed for the same rescue item; the matching status includes the matching of the items to be confirmed and the items to be reviewed for the same rescue item And does not match

In this step, each rescue item and the item to be confirmed corresponding to the rescue item are recorded in the preset matching standard (for example, the rescue item is a trailer, and the item to be confirmed is the rescue price of the rescue item), and the The item to be confirmed is a fixed standard value for each rescue item. Therefore, when the item to be confirmed for the same rescue item does not match the item to be reviewed uploaded by the rescuer, it means that the rescue item is either a non-standard item (rescue difficulty or The rescue situation is beyond the scope of standard rescue items, so the corresponding items to be reviewed also exceed the scope of the standard value set for the items to be confirmed), or the items to be reviewed uploaded by the rescuer are incorrect.

Therefore, in this embodiment, the items to be confirmed that match each rescue item are first obtained according to the preset matching criteria; then, the items to be verified uploaded by the rescuer are matched with the items to be confirmed, and each rescue item is marked The matching status of pending items and pending items for. Therefore, it is possible to determine whether to perform a preset operation according to the matching state.

S40: When it is confirmed that the other rescue information is correct and the matching status of the pending items of all rescue items and the pending items are matched, the review data including the pending items of all rescue items is sent to the rescuer;

That is, if the server verifies that other rescue information and the pending items of all rescue items are correct, at this time, the pending items of all rescue items can be directly sent to the rescuer and the rescued party for confirmation, so that the rescuer and After the rescued party is confirmed, the preset operation process is executed according to the pending confirmation items of all rescue projects. And if the server verifies that other rescue information or/and the pending items of all rescue items are incorrect, at this time, it needs to prompt the rescuer to modify or supplement the data, and after the modification or supplement, re-check whether it is correct.

S50, receiving the confirmation information sent by the rescuer after confirming that the items to be confirmed in the audit data are correct, retrieve the electronic signature associated with the identity of the rescuer from the database, and generate a rescue list based on the rescue data and the electronic signature;

That is, in this embodiment, the electronic signature is pre-associated with the identity of the rescuer and stored in the database. After the rescue data is verified by the server and the rescuer confirms that the information to be confirmed is correct, it can be verified by the server according to the correctness. The rescue data generates a rescue list. At this time, the electronic signature is retrieved from the database according to the identity identifier to sign the electronic signature in the generated rescue list. Confirmation information refers to the confirmation information sent back to the server by the rescuer after confirming that the item to be confirmed is correct.

In this step, the rescue list is generated according to the rescue data and the electronic signature, specifically: first obtain the list text frame, which contains the rescue data that can be used to insert the rescue data (at this time, all the content in the rescue data has been Confirm that it is correct) the first position, the second position for inserting the electronic signature of the rescuer; and the first position and the second position can be located according to the characteristic keywords, for example, first extract the characteristic keywords contained in the list text frame , To determine the insertion position (such as the first position or the second position) according to the position of the characteristic keyword in the list text frame, and then insert the above rescue data and electronic signature into the list text frame to finally generate the rescue list; for example: if needed To find the second position, you can extract characteristic keywords such as signatures and stamps, and then set rules according to preset positions (for example, the signature position is set to the right or below the above characteristic keywords, and the position should be blank) to determine the second Position; after that, insert the above electronic signature into the second position. Understandably, the file to be signed includes at least one second location and first location.

It is understandable that after inserting the rescue data and electronic signature into the list text frame, the date of the rescuer’s current signature can be obtained as the signature time, and a timestamp corresponding to the signature time can be generated, and the timestamp can be inserted into the rescue list. The date position is preset to sign the signature date when signing; preferably, the pre-date position is set below the pre-signed position. Among them, the time stamp is used to confirm the time point of the current signature, and the time stamp can be represented by year, month, day or date symbol (- or /), such as: July 31, 2007, January 10, 2007 , 2008/8/13, etc. It should be noted that if a time stamp that changes with the current date already exists in the list text frame by default, there is no need to set the pre-date position.

S60: Receive the signature entered after the rescued party confirms that the rescue list is correct, insert the signature into a preset position in the rescue list, associate the rescue list with the rescue event identifier, and execute a preset operation process according to the rescue list.

Among them, the rescued party can enter a signature on the client currently used by the rescuer, or the server can send the rescue list containing the rescue data and the rescuer’s electronic signature to the rescued party for the rescued party to use its own client. Enter the signature on the In addition, the signature entered by the rescued party will also be inserted into the preset position in the above rescue list. That is, after the rescued party confirms that it is correct and generates the rescue list, the rescued party needs to confirm the rescue list, so that in case of subsequent disputes, rights can be safeguarded according to the rescue list confirmed by both the rescued party and the rescued party.

At the same time, it is also necessary to perform a preset operation process according to the final rescue list containing the electronic signature of the rescuer and the signature of the rescued party, which are finally confirmed to be audited. For example, in this step, the rescued party confirms the rescue data After the rescue items, the rescue price items of each rescue item (the items to be reviewed are confirmed by the server and the rescue party), and other rescue information are correct, enter the signature. At this time, the server initiates according to the pending review (rescue price items) Automatic settlement process (preset operation process).

In an embodiment, after step S30, the method further includes:

When it is confirmed that the matching status of the items to be confirmed and the items to be reviewed does not match, the rescuer is prompted that the items to be confirmed and the items to be reviewed do not match;

The non-standard modification request sent after the receiving rescuer confirms that the item to be confirmed in the mismatched rescue item is incorrect; the non-standard modification request contains the non-standard type, non-standard data, and incorrect item to be confirmed corresponding to the rescue item Modify value

Obtain the non-standard level associated with the non-standard type, and each non-standard type is associated with at least one non-standard level; each non-standard level corresponds to a non-standard data range; each non-standard level corresponds to a floating ratio;

Determine the non-standard data range to which the non-standard data belongs, and obtain the floating ratio corresponding to the non-standard level associated with the determined non-standard data range;

Determine whether the ratio of the modified value to the wrong item to be confirmed exceeds the floating ratio;

When the floating rate is exceeded, the non-standard modification request shall be rejected;

When the floating ratio is not exceeded, the wrong items to be confirmed in the unmatched rescue items are modified to the modified value.

That is, in this embodiment, if the server confirms that the matching status of at least one rescue item to be confirmed and the pending item does not match, it will prompt the rescuer where there is a mismatch. At this time, if the rescuer thinks The rescue difficulty or rescue situation of the mismatched rescue project is beyond the scope of the standard rescue project. Therefore, the rescue project is a non-standard project, and its corresponding pending review item also exceeds the standard value set for the pending confirmation item of the rescue project Category, the item to be confirmed needs to be adjusted. At this time, a non-standard modification request can be initiated to the server; the non-standard modification request contains the non-standard type corresponding to the rescue item (that is, which type of non-standard type of the rescue item belongs to) Project, the difficulty factor is large, the rescue time is long, or there are many rescue supplies, etc.), non-standard data (non-standard data, that is, evidence and data that proves that the rescue project is a non-standard project, etc.), and the modified value of the wrong item to be confirmed ( Need to modify the value of the item to be confirmed). Understandably, each non-standard type corresponds to one or more non-standard levels; each non-standard level corresponds to a non-standard data range, that is, as long as the non-standard data uploaded by the rescuer is in the non-standard data range, It can be considered that the rescue item belongs to the non-standard level; at the same time, each non-standard level corresponds to a floating ratio. If the rescue item belongs to the non-standard level, it can be included in the standard value of the rescue item (the preset matching standard The item to be confirmed) can be adjusted within the scope of the floating rate, that is, after confirming the non-standard level corresponding to the rescue item, the modified value can be confirmed with the standard value of the rescue item (the waiting item in the preset matching standard). Whether the ratio between the confirmation items) exceeds the floating ratio, if it exceeds, it means that the modified value does not correspond to the non-standard level, reject the non-standard modification request and ask the rescuer to modify or supplement again, if it does not exceed, explain the modified value and non-standard level According to the level, the rescue item can be treated as a non-standard item of the non-standard level. At this time, the wrong item to be confirmed in the unmatched rescue item is modified to the modified value. Understandably, if the rescuer uploads The item to be reviewed for the rescue project is also different from the modified value. At this time, the item to be reviewed can also be modified to the modified value simultaneously. In this embodiment, for a non-standard item in the rescue project, the rescuer can send a non-standard modification request containing the modified value to the server, and the server will confirm whether the rescue item is a non-standard item (get the non-standard item associated with the non-standard type). Standard level), and automatically confirm whether the modified value is reasonable (whether the ratio of the modified value to the wrong item to be confirmed exceeds the floating ratio), if it is unreasonable, it is deemed not to be a non-standard item or the modified value of the non-standard item If the requirements are not met, the non-standard modification request shall be rejected. If it is reasonable, the modified value shall be directly used as the item to be confirmed for the non-standard item. In this embodiment, the above process performed by the server has fast data processing speed, and the processed data can be fed back to the rescuer in time, so that the rescuer can communicate with the rescued party as soon as possible after obtaining the processing result of the data and enter the download In a one-step process; at the same time, the data processing efficiency is high and there is no error, which improves the credibility of the data; and the above-mentioned data modification, rejection and other processing procedures can be directly executed after confirmation in the server, without repeated approval and verification, simplifying The processing flow; and related processing data can also be stored in the database for subsequent review and verification.

In one embodiment, when it is confirmed that the matching status of the item to be confirmed and the item to be reviewed does not match, the rescuer is prompted that the item to be confirmed and the item to be reviewed do not match, including:

Receiving the update request sent by the rescuer after confirming that the item to be reviewed in the mismatched rescue item is incorrect; the update request contains the update value of the item to be reviewed that is incorrect, and the incorrect item to be reviewed is updated according to the update value.

That is, in this embodiment, if the rescuer believes that the unmatched items to be reviewed for the rescue project were entered incorrectly, they can apply for updating and modifying them.

In an embodiment, after step S30, the method further includes:

When it is confirmed that other rescue information is wrong, send a modification request to the rescuer, and the modification request contains the position to be modified and the modification request of the rescuer's information;

Obtain the modified data entered by the rescuer at the location to be modified according to the modification requirements, and modify other rescue information that is incorrect according to the modified data.

That is, in this embodiment, if the rescuer believes that other rescue information of the rescue project is incorrectly entered, it can apply to update and modify it.

The road rescue data processing method provided in this application can shorten the execution cycle, reduce the error rate, and improve the service enthusiasm of the rescuer; at the same time, the use of the rescue checklist and the electronic signature of the rescuer and the rescued party reduces paper costs and achieves convenient data Save and check the effect.

In one embodiment, a road rescue data processing device is provided, and the road rescue data processing device corresponds to the road rescue data processing method in the above-mentioned embodiment one-to-one. As shown in FIG. 6, the road rescue data processing device includes a receiving module 11, an acquiring module 12, a confirming module 13, a sending module 14, a generating module 15, and an executing module 16. The detailed description of each functional module is as follows:

The receiving module 11 is used to receive the rescue completion instruction sent by the rescuer; the rescue completion instruction includes the rescue event identifier and the identity of the rescuer;

The obtaining module 12 is used to confirm the identity of the rescuer according to the identity identifier, and obtain the rescue data uploaded by the rescuer according to the rescue event identifier; the rescue data includes the rescue project, the items to be reviewed and other rescue information associated with the rescue project;

The confirmation module 13 is used to obtain the items to be confirmed that match the rescue item according to the preset matching criteria, and mark the matching status of the items to be confirmed and the items to be reviewed in the same rescue item; the matching status includes the items to be confirmed and the items to be confirmed in the same rescue item Matches and mismatches of pending items;

The sending module 14 is used to send the audit data including the to-be-confirmed items of all the rescue items to the rescuer when it is confirmed that the other rescue information is correct and the matching states of the items to be confirmed and the items to be audited of all rescue items match;

The generating module 15 is used to receive the confirmation information sent by the rescuer after confirming that the items to be confirmed in the audit data are correct, retrieve the electronic signature associated with the identity of the rescuer from the database, and generate a rescue list based on the rescue data and the electronic signature ；

The execution module 16 is used to receive the signature entered after the rescued party confirms that the rescue list is correct, insert the signature into a preset position in the rescue list, associate the rescue list with the rescue event identifier, and execute the preset operation flow according to the rescue list .

In one embodiment, a computer device is provided. The computer device may be a server, and its internal structure diagram may be as shown in FIG. 7. The computer equipment includes a processor, a memory, a network interface and a database connected through a system bus. Among them, the processor of the computer device is used to provide calculation and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage medium. The network interface of the computer device is used to communicate with an external terminal through a network connection. The computer program is executed by the processor to realize a road rescue data processing method.

In one embodiment, a computer device is provided, including one or more processors; a memory; one or more computer programs, wherein one or more computer programs are stored in the memory and configured to be operated by one or more One processor is executed, and one or more computer programs are configured to execute a road rescue data processing method, wherein, a road rescue data processing method, wherein the steps included in the road rescue data processing method are respectively the same as those in the road rescue data processing method of the previous embodiment. The steps of the rescue data processing method correspond one to one, and will not be repeated here. The processor of the computer device is used to provide calculation and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage medium.

In one embodiment, the present application also proposes a storage medium storing computer-readable instructions. The storage medium is a volatile storage medium or a non-volatile storage medium. The computer-readable instructions are stored by one or more When the two processors are executed, one or more processors are caused to execute a road rescue data processing method, in which, a road rescue data processing method, wherein the steps included in the road rescue data processing method are respectively the same as those in the road rescue data processing method of the foregoing embodiment The steps of the data processing method correspond to each other, and will not be repeated here.

Summary of the invention

technical problem

The solution to the problem

The beneficial effects of the invention

Claims

A road rescue data processing method, which includes:

Receiving a rescue completion instruction sent by a rescuer; the rescue completion instruction includes a rescue event identifier and the identity of the rescuer;

The identity of the rescuer is confirmed according to the identity identifier, and the rescue data uploaded by the rescuer is obtained according to the rescue event identifier; the rescue data includes rescue items, items to be reviewed and associated with the rescue items, and Other rescue information;

Obtain the item to be confirmed that matches the rescue item according to the preset matching criteria, and mark the matching status of the item to be confirmed and the item to be reviewed for the same rescue item; the matching status includes the same rescue item The item to be confirmed matches or does not match the item to be reviewed;

When it is confirmed that the other rescue information is correct and the matching statuses of the items to be confirmed and the items to be reviewed of all the rescue items are matched, the items to be confirmed of all the rescue items will be included. Sending audit data to the rescuer;

Receive the confirmation information sent by the rescuer after confirming that the item to be confirmed in the audit data is correct, retrieve the electronic signature associated with the identity of the rescuer from the database, and use the rescue data And the electronic signature generates a rescue list;

After receiving the signature entered after the rescued party confirms that the rescue list is correct, insert the signature into a preset position in the rescue list, store the rescue list in association with the rescue event identifier, and store the rescue list according to the rescue The list executes the preset operation flow.
The road rescue data processing method according to claim 1, wherein the receiving rescue completion instruction sent by the rescuer; the rescue completion instruction including the rescue event identifier and the identity identifier of the rescuer includes:

Acquiring voice data sent by the rescuer;

Converting the voice data into voice text;

Extracting instruction keywords, rescue event identifiers and the identity identifier of the rescuer in the voice text;

Retrieve all voice keywords corresponding to the rescue completion instruction from the voice keyword database;

Wherein, in the voice keyword library, one instruction category is associated with more than one voice keyword, one voice keyword is only associated with one instruction category, and the instruction category includes the voice keyword ；

When the instruction keyword matches one of the voice keywords retrieved from all the voice keywords, it is confirmed that the rescue party is sent via the voice data corresponding to the instruction keyword. The rescue completion instruction including the rescue event identifier and the identity identifier.
The road rescue data processing method according to claim 2, wherein said extracting the instruction keywords, rescue event identifier and the identity identifier of the rescuer from the voice data comprises:

Obtain a preset rescue identification rule, and parse the character type and sequence in the rescue identification rule; when there is a first character segment in the speech text that matches the character type and sequence in the rescue identification rule, Recording the first character segment as a rescue event identifier in the voice data;

Obtain a preset identity identification rule, and parse the character type and sequence in the identity identification rule; the voice text except for the rescue event identification exists in the character type and sequence in the identity identification rule When the second character segment is matched, the second character segment is recorded as the identity identifier in the voice data;

Perform word segmentation processing on the speech text except for the rescue event identifier and the identity identifier to obtain multiple vocabularies after the word segmentation processing; match the multiple vocabularies with all keywords in the preset instruction library When the matching is successful, record the vocabulary as the instruction keyword.
The road rescue data processing method according to claim 2, wherein said confirming the correct identity of the rescuer according to the identity identifier comprises:

Acquiring all the voiceprint features of the identity that match the identity identifier from a preset voiceprint library;

Each said identity voiceprint feature is associated with one said identity and a type of instruction, and said instruction category includes said rescue completion instruction;

Determine the identity voiceprint feature associated with the rescue completion instruction from all the identity voiceprint features matching the identity identifier;

Extract the voiceprint features of the voice segment corresponding to the instruction keyword from the voice data;

Acquire the similarity between the voiceprint feature of the identity and the voiceprint feature of the voice segment associated with the rescue completion instruction, and confirm that the identity of the rescuer is correct when the similarity exceeds a preset similarity threshold .
The road rescue data processing method according to claim 1, wherein the item to be confirmed matching the rescue item is obtained according to a preset matching standard, and the item to be confirmed and the item to be confirmed of the same rescue item are marked. The matching status of the item to be reviewed; after the matching status includes the matching and non-matching of the item to be confirmed with the item to be reviewed in the same rescue item, it also includes:

When it is confirmed that the matching status of the item to be confirmed and the item to be audited of the rescue item does not match, the rescuer is prompted that the item to be confirmed and the item to be audited of the rescue item are not matched. Mismatch;

Receive a non-standard modification request sent after the rescue party confirms that the item to be confirmed in the rescue item that does not match is incorrect; the non-standard modification request includes the non-standard type and non-standard type corresponding to the rescue item Standard data, and the modified value of the item to be confirmed with errors;

Obtain the non-standard grades associated with the non-standard types, each of the non-standard types is associated with at least one of the non-standard grades; each of the non-standard grades corresponds to a non-standard data range; each of the non-standard types The standard level corresponds to a floating ratio;

Determine the non-standard data range to which the non-standard data belongs, and obtain the floating ratio corresponding to the non-standard level associated therewith according to the determined non-standard data range;

Determining whether the ratio of the modified value to the incorrectly confirmed item exceeds the floating ratio;

When the floating rate is exceeded, the non-standard modification request shall be rejected;

When the floating ratio is not exceeded, the wrong item to be confirmed in the unmatched rescue item is modified to the modified value.
The road rescue data processing method according to claim 5, wherein when it is confirmed that the matching status of the item to be confirmed and the item to be reviewed of the rescue item does not match, the rescuer is prompted After the item to be confirmed of the rescue project does not match the item to be reviewed, it includes:

Receive an update request sent by the rescuer after confirming that the item to be reviewed in the unmatched rescue item is incorrect; the update request contains an incorrect update value of the item to be reviewed, and The update value updates the pending items with errors.
The road rescue data processing method according to claim 1, wherein the item to be confirmed matching the rescue item is obtained according to a preset matching standard, and the item to be confirmed and the item to be confirmed of the same rescue item are marked. The matching status of the item to be reviewed; after the matching status includes the matching and non-matching of the item to be confirmed with the item to be reviewed in the same rescue item, it also includes:

When it is confirmed that the other rescue information is incorrect, sending a modification request to the rescuer, the modification request including the position to be modified of the rescuer's information and the modification request;

Obtain the modified data entered by the rescuer on the location to be modified according to the modification requirement, and modify the other rescue information that is incorrect according to the modified data.
A road rescue data processing device, which includes:

A receiving module, configured to receive a rescue completion instruction sent by a rescue party; the rescue completion instruction includes a rescue event identifier and an identity identifier of the rescue party;

The obtaining module is configured to confirm that the identity of the rescuer is correct according to the identity identifier, and obtain the rescue data uploaded by the rescuer according to the rescue event identifier; the rescue data includes rescue items and is associated with the rescue items Pending review items and other rescue information;

The confirmation module is used to obtain the item to be confirmed that matches the rescue item according to a preset matching criterion, and mark the matching status of the item to be confirmed and the item to be reviewed in the same rescue item; the matching status The item to be confirmed that includes the same rescue item matches or does not match the item to be reviewed;

The sending module is configured to include the pending items of all the rescue items when it is confirmed that the other rescue information is correct and the matching states of the items to be confirmed and the items to be reviewed of all the rescue items match. The audit data of the confirmation item is sent to the rescuer;

The generating module is configured to receive confirmation information sent by the rescuer after confirming that the item to be confirmed in the audit data is correct, retrieve the electronic signature associated with the identity of the rescuer from the database, and Generating a rescue list according to the rescue data and the electronic signature;

The execution module is configured to receive a signature entered after the rescued party confirms that the rescue list is correct, insert the signature into a preset position in the rescue list, and store the rescue list in association with the rescue event identifier, And execute a preset operation process according to the rescue list.
A computer device, which includes:

One or more processors;

Memory

One or more computer programs, wherein the one or more computer programs are stored in the memory and configured to be executed by the one or more processors, and the one or more computer programs are configured to execute A road rescue data processing method; wherein the road rescue data processing method includes the following steps:

Receiving a rescue completion instruction sent by a rescuer; the rescue completion instruction includes a rescue event identifier and the identity of the rescuer;

Confirm that the identity of the rescuer is correct according to the identity identifier, and obtain rescue data uploaded by the rescuer according to the rescue event identifier; the rescue data includes rescue items, items to be reviewed and associated with the rescue items, and Other rescue information;

Obtain the item to be confirmed that matches the rescue item according to the preset matching criteria, and mark the matching status of the item to be confirmed and the item to be reviewed for the same rescue item; the matching status includes the same rescue item The item to be confirmed matches or does not match the item to be reviewed;

When it is confirmed that the other rescue information is correct and the matching statuses of the items to be confirmed and the items to be reviewed of all the rescue items are matched, the items to be confirmed of all the rescue items will be included. Sending audit data to the rescuer;

Receive the confirmation information sent by the rescuer after confirming that the item to be confirmed in the audit data is correct, retrieve the electronic signature associated with the identity of the rescuer from the database, and use the rescue data And the electronic signature generates a rescue list;

After receiving the signature entered after the rescued party confirms that the rescue list is correct, insert the signature into a preset position in the rescue list, store the rescue list in association with the rescue event identifier, and store the rescue list according to the rescue The list executes the preset operation flow.
The computer device according to claim 9, wherein the receiving rescue completion instruction sent by the rescuer; the rescue completion instruction including the rescue event identifier and the identity identifier of the rescuer, comprises:

Acquiring voice data sent by the rescuer;

Converting the voice data into voice text;

Extracting command keywords, rescue event identifiers and the identity identifier of the rescuer in the voice text;

Retrieve all voice keywords corresponding to the rescue completion instruction from the voice keyword database;

Wherein, in the voice keyword library, one instruction category is associated with more than one voice keyword, one voice keyword is only associated with one instruction category, and the instruction category includes the voice keyword ；

When the instruction keyword matches one of the voice keywords retrieved from all the voice keywords, it is confirmed that the rescue party is sent via the voice data corresponding to the instruction keyword. The rescue completion instruction including the rescue event identifier and the identity identifier.
The computer device according to claim 10, wherein said extracting the instruction keywords, rescue event identifier and the identity identifier of the rescuer from the voice data comprises:

Obtain a preset rescue identification rule, and parse the character type and sequence in the rescue identification rule; when there is a first character segment in the speech text that matches the character type and sequence in the rescue identification rule, Recording the first character segment as a rescue event identifier in the voice data;

Obtain a preset identity identification rule, and parse the character type and sequence in the identity identification rule; the voice text except for the rescue event identification exists in the character type and sequence in the identity identification rule When the second character segment is matched, the second character segment is recorded as the identity identifier in the voice data;

Perform word segmentation processing on the speech text except for the rescue event identifier and the identity identifier to obtain multiple vocabularies after the word segmentation processing; match the multiple vocabularies with all keywords in the preset instruction library When the matching is successful, record the vocabulary as the instruction keyword.
11. The computer device according to claim 10, wherein the confirming that the identity of the rescuer is correct according to the identity identifier comprises:

Acquiring all the voiceprint features of the identity that match the identity identifier from a preset voiceprint library;

Each said identity voiceprint feature is associated with one said identity and a type of instruction, and said instruction category includes said rescue completion instruction;

Determine the identity voiceprint feature associated with the rescue completion instruction from all the identity voiceprint features matching the identity identifier;

Extract the voiceprint features of the voice segment corresponding to the instruction keyword from the voice data;

Acquire the similarity between the voiceprint feature of the identity and the voiceprint feature of the voice segment associated with the rescue completion instruction, and confirm that the identity of the rescuer is correct when the similarity exceeds a preset similarity threshold .
9. The computer device according to claim 9, wherein the item to be confirmed that matches the rescue item is obtained according to a preset matching criterion, and the item to be confirmed and the item to be verified of the same rescue item are marked Item matching status; after the matching status includes the matching and non-matching of the item to be confirmed and the item to be reviewed for the same rescue item, it also includes:

When it is confirmed that the matching status of the item to be confirmed and the item to be audited of the rescue item does not match, the rescuer is prompted that the item to be confirmed and the item to be audited of the rescue item are not matched. Mismatch;

Receive a non-standard modification request sent after the rescue party confirms that the item to be confirmed in the rescue item that does not match is incorrect; the non-standard modification request includes the non-standard type and non-standard type corresponding to the rescue item Standard data, and the modified value of the item to be confirmed with errors;

Obtain the non-standard grades associated with the non-standard types, each of the non-standard types is associated with at least one of the non-standard grades; each of the non-standard grades corresponds to a non-standard data range; each of the non-standard types The standard level corresponds to a floating ratio;

Determine the non-standard data range to which the non-standard data belongs, and obtain the floating ratio corresponding to the non-standard level associated therewith according to the determined non-standard data range;

Determining whether the ratio of the modified value to the incorrectly confirmed item exceeds the floating ratio;

When the floating rate is exceeded, the non-standard modification request shall be rejected;

When the floating ratio is not exceeded, the wrong item to be confirmed in the unmatched rescue item is modified to the modified value.
The computer device according to claim 13, wherein, when it is confirmed that the matching status of the item to be confirmed and the item to be reviewed of the rescue item does not match, the rescuer is prompted to the rescuer After the item to be confirmed does not match the item to be reviewed, including:

Receive an update request sent by the rescuer after confirming that the item to be reviewed in the unmatched rescue item is incorrect; the update request contains an incorrect update value of the item to be reviewed, and according to the The update value updates the pending items with errors.
9. The computer device according to claim 9, wherein the item to be confirmed that matches the rescue item is obtained according to a preset matching criterion, and the item to be confirmed and the item to be verified of the same rescue item are marked Item matching status; after the matching status includes the matching and non-matching of the item to be confirmed and the item to be reviewed for the same rescue item, it also includes:

When it is confirmed that the other rescue information is incorrect, sending a modification request to the rescuer, the modification request including the position to be modified of the rescuer's information and the modification request;

Obtain the modified data entered by the rescuer on the location to be modified according to the modification requirement, and modify the other rescue information that is incorrect according to the modified data.
A computer-readable storage medium, wherein the computer-readable storage medium stores a computer program that, when executed by a processor, implements a road rescue data processing method, wherein the road rescue data processing method includes The following steps:

Receiving a rescue completion instruction sent by a rescuer; the rescue completion instruction includes a rescue event identifier and the identity of the rescuer;

The identity of the rescuer is confirmed according to the identity identifier, and the rescue data uploaded by the rescuer is obtained according to the rescue event identifier; the rescue data includes rescue items, items to be reviewed and associated with the rescue items, and Other rescue information;

Obtain the item to be confirmed that matches the rescue item according to the preset matching criteria, and mark the matching status of the item to be confirmed and the item to be reviewed for the same rescue item; the matching status includes the same rescue item The item to be confirmed matches or does not match the item to be reviewed;

When it is confirmed that the other rescue information is correct and the matching statuses of the items to be confirmed and the items to be reviewed of all the rescue items are matched, the items to be confirmed of all the rescue items will be included. Sending audit data to the rescuer;

Receive the confirmation information sent by the rescuer after confirming that the item to be confirmed in the audit data is correct, retrieve the electronic signature associated with the identity of the rescuer from the database, and use the rescue data And the electronic signature generates a rescue list;

After receiving the signature entered after the rescued party confirms that the rescue list is correct, insert the signature into a preset position in the rescue list, store the rescue list in association with the rescue event identifier, and store the rescue list according to the rescue The list executes the preset operation flow.
The computer-readable storage medium according to claim 16, wherein the receiving rescue completion instruction sent by the rescuer; the rescue completion instruction including the rescue event identifier and the identity identifier of the rescuer, comprises:

Acquiring voice data sent by the rescuer;

Converting the voice data into voice text;

Extracting command keywords, rescue event identifiers and the identity identifier of the rescuer in the voice text;

Retrieve all voice keywords corresponding to the rescue completion instruction from the voice keyword database;

Wherein, in the voice keyword library, one instruction category is associated with more than one voice keyword, one voice keyword is only associated with one instruction category, and the instruction category includes the voice keyword ；

When the instruction keyword matches one of the voice keywords retrieved from all the voice keywords, it is confirmed that the rescue party is sent via the voice data corresponding to the instruction keyword. The rescue completion instruction including the rescue event identifier and the identity identifier.
The computer-readable storage medium according to claim 17, wherein said extracting the instruction keywords, rescue event identifier and the identity identifier of the rescuer in the voice data comprises:

Obtain a preset rescue identification rule, and parse the character type and sequence in the rescue identification rule; when there is a first character segment in the speech text that matches the character type and sequence in the rescue identification rule, Recording the first character segment as a rescue event identifier in the voice data;

Obtain a preset identity identification rule, and parse the character type and sequence in the identity identification rule; the voice text except for the rescue event identification exists in the character type and sequence in the identity identification rule When the second character segment is matched, the second character segment is recorded as the identity identifier in the voice data;

Perform word segmentation processing on the speech text except for the rescue event identifier and the identity identifier to obtain multiple vocabularies after the word segmentation processing; match the multiple vocabularies with all keywords in the preset instruction library When the matching is successful, record the vocabulary as the instruction keyword.
18. The computer-readable storage medium according to claim 17, wherein the confirming that the identity of the rescuer is correct according to the identity identifier comprises:

Obtain all identity voiceprint features matching the identity identifier from a preset voiceprint library; each of the identity voiceprint features is associated with an identity identifier and an instruction category, and the instruction category includes the Rescue completion instruction;

Determine the identity voiceprint feature associated with the rescue completion instruction from all the identity voiceprint features matching the identity identifier;

Extract the voiceprint features of the voice segment corresponding to the instruction keyword from the voice data;

Acquire the similarity between the voiceprint feature of the identity and the voiceprint feature of the voice segment associated with the rescue completion instruction, and confirm that the identity of the rescuer is correct when the similarity exceeds a preset similarity threshold .
The computer-readable storage medium according to claim 16, wherein the item to be confirmed that matches the rescue item is obtained according to a preset matching criterion, and the item to be confirmed and the item to be confirmed of the same rescue item are marked. The matching status of the item to be reviewed; after the matching status includes the matching and non-matching of the item to be confirmed with the item to be reviewed in the same rescue item, it also includes:

When it is confirmed that the matching status of the item to be confirmed and the item to be audited of the rescue item does not match, the rescuer is prompted that the item to be confirmed and the item to be audited of the rescue item are not matched. Mismatch;

Receive a non-standard modification request sent after the rescue party confirms that the item to be confirmed in the rescue item that does not match is incorrect; the non-standard modification request includes the non-standard type and non-standard type corresponding to the rescue item Standard data, and the modified value of the item to be confirmed with errors;

Obtain the non-standard grades associated with the non-standard types, each of the non-standard types is associated with at least one of the non-standard grades; each of the non-standard grades corresponds to a non-standard data range; each of the non-standard types The standard level corresponds to a floating ratio;

Determine the non-standard data range to which the non-standard data belongs, and obtain the floating ratio corresponding to the non-standard level associated therewith according to the determined non-standard data range;

Determining whether the ratio of the modified value to the incorrectly confirmed item exceeds the floating ratio;

When the floating rate is exceeded, the non-standard modification request shall be rejected;

When the floating ratio is not exceeded, the wrong item to be confirmed in the unmatched rescue item is modified to the modified value.