WO2020258488A1

WO2020258488A1 - Method and device for recalling breakpoint user, and storage medium

Info

Publication number: WO2020258488A1
Application number: PCT/CN2019/102840
Authority: WO
Inventors: 刘继宇
Original assignee: 平安科技（深圳）有限公司
Priority date: 2019-06-26
Filing date: 2019-08-27
Publication date: 2020-12-30
Also published as: CN110287290A

Abstract

A method and device for recalling a breakpoint user, and a storage medium. The method comprises: when a client is detected to have quit a currently accessed target service and to have not completed a preset task in the target service, determining that a breakpoint has occurred at the client (101); then monitoring whether the client at where the breakpoint has occurred reaccesses the target service within a preset duration (102); and if the client at where the breakpoint has occurred does not reaccess the target service within the preset duration, then transmitting preset reminder information to the client (103). Compared with the prior art, when a breakpoint is determined to have occurred at a client, if the client does not reaccess within a preset duration a target service to which access has been interrupted, then reminder information is transmitted to the client in a timely manner to remind a user that an incomplete service is still present, thus not only satisfying a demand of the user, but also effectively increasing performance results of the target task.

Description

Recall method, device and storage medium for users with breakpoints

This application claims the priority of a Chinese patent application filed with the Chinese Patent Office on June 26, 2019. The application number is 201910559578.3 and the invention title is "Recall Method, Device and Storage Medium for Breakpoint Users". The entire content is incorporated by reference. In application.

Technical field

This application relates to the field of computer technology, and in particular to a method, device and storage medium for recalling users with breakpoints.

Background technique

With the development of Internet technology, Internet finance has become more and more popular. Financial institutions have begun to provide customers with services such as account opening, credit, online securities, investment and wealth management through the Internet, so that customers can quickly and conveniently handle various services without leaving home. Business.

At present, when a user handles a certain business online, if it is affected by other affairs in the middle, it is very likely that he will withdraw directly without completing the business. If he forgets to continue the process later, he will become a user with a breakpoint. The performance of financial institutions has a certain impact.

Summary of the invention

This application provides a method, device and storage medium for recalling users with breakpoints, which can effectively remind users with breakpoints to return to unfinished business.

Specifically, the first aspect of the present application provides a method for recalling users with breakpoints, and the method includes:

When it is monitored that the user terminal exits the currently accessed target service and has not completed the preset tasks in the target service, determining that a breakpoint occurs on the client terminal;

Monitoring whether the user terminal that has a breakpoint revisits the target service within a preset time period;

If the user terminal that has the breakpoint does not revisit the target service within the preset time period, then the preset reminder information is sent to the user terminal.

A second aspect of the present application provides a device for recalling users with breakpoints, which includes:

The breakpoint confirmation module is used to determine that a breakpoint occurs on the user end when it is monitored that the user end has exited the currently accessed target service and the preset task in the target service has not been completed;

A breakpoint monitoring module is used to monitor whether the user terminal that has a breakpoint revisits the target service within a preset time period;

The breakpoint reminder module is configured to send preset reminder information to the user terminal if the client that has a breakpoint does not revisit the target service within a preset time period.

A third aspect of the present application provides a storage medium, which is a computer-readable storage medium on which computer-readable instructions are stored. When the computer-readable instructions are executed by a processor, the interrupt provided in the first aspect of the present application is implemented. Click the steps in the user's recall method.

The method for recalling breakpoint users provided in this application includes: when it is monitored that the user terminal exits the currently accessed target business and has not completed the preset tasks in the target business, determining that the above-mentioned user terminal has a breakpoint, and then monitoring the occurrence Whether the above-mentioned user terminal of the breakpoint revisits the above-mentioned target service within the preset time period; if not, the preset reminder information is sent to the above-mentioned user terminal. Compared with the prior art, this application, after determining that the user end has a breakpoint, if the user end does not re-access the interrupted target business within a preset time period, it will promptly send a reminder message to the user end to remind the user of the current There are still unfinished businesses, which can not only meet the needs of users, but also effectively improve the performance of the above-mentioned target tasks.

Description of the drawings

In order to more clearly describe the technical solutions in the embodiments of the present application or the prior art, the following will briefly introduce the drawings that need to be used in the description of the embodiments or the prior art. Obviously, the drawings in the following description are only These are some embodiments of the application. For those skilled in the art, other drawings can be obtained based on these drawings without creative work.

FIG. 1 is a schematic flow diagram of the steps of a method for recalling users with interruption points in an embodiment of this application;

FIG. 2 is a schematic diagram of an optional hardware environment of the method for recalling interruption point users according to an embodiment of this application;

FIG. 3 is a schematic flow chart of the steps of the method for recalling interruption point users according to the second embodiment of this application;

4 is a schematic flow chart of the steps of the method for recalling interruption point users according to the third embodiment of this application;

FIG. 5 is a schematic flow chart of the steps of the method for recalling interruption point users according to the fourth embodiment of this application;

FIG. 6 is a schematic diagram of the process flow of the recall device for the user of the interruption point in the embodiment of this application.

Detailed ways

In order to make the purposes, features, and advantages of the present application more obvious and understandable, the technical solutions in the embodiments of the present application will be described clearly and completely in conjunction with the drawings in the embodiments of the present application. Obviously, the description The embodiments are only a part of the embodiments of the present application, but not all the embodiments. Based on the embodiments in this application, all other embodiments obtained by those skilled in the art without creative work shall fall within the protection scope of this application.

Please refer to FIG. 1. FIG. 1 is a schematic flow chart of the steps of a method for recalling a user with a breakpoint in an embodiment of this application. In this embodiment, the above method for recalling a user with a breakpoint includes:

Step 101: When it is monitored that the user terminal exits the currently accessed target service and has not completed the preset task in the target service, it is determined that a breakpoint occurs on the user terminal.

Among them, the above-mentioned client (or referred to as client) refers to a program corresponding to a server and providing local services to clients. Except for some applications that only run locally, they are generally installed on ordinary clients and need to work with the server. The more commonly used client terminals include web browsers used in the World Wide Web, and client software for instant messaging. The client may include a mobile terminal, a tablet computer, a notebook computer, a desktop computer, a smart TV, and other network terminals, and the client may include an APP (Application) running in the client, a web browser, etc.

In order to better understand this application, refer to FIG. 2. FIG. 2 is a schematic diagram of an optional hardware environment of the method for recalling a user with a breakpoint in the embodiment of this application. The method for recalling a user with a breakpoint of the present application can be applied as shown in FIG. In the hardware environment formed by the server 10 and the terminal 20. As shown in FIG. 2, the server 10 is connected to the terminal 20 through a network. The above-mentioned network includes, but is not limited to: a wide area network, a metropolitan area network, or a local area network. The terminal 20 is not limited to a PC, a mobile phone, a tablet computer, etc. The server 10 includes but not Limited to single-channel servers, multi-channel servers and distributed servers. The method for recalling a user with a breakpoint in the embodiment of the present application may be executed by the server 10, may also be executed by the terminal 20, or jointly executed by the server 10 and the terminal 20.

Specifically, when the aforementioned client accesses a predetermined target service, the client's access progress is monitored, and if it is monitored that the client has not completed the preset tasks in the aforementioned target service, it will exit the currently visited target Business, you can determine that the user has a breakpoint. For example, when a user accesses the "fund" business on a certain wealth management app through a mobile phone, the user's access progress is monitored. If it is monitored that the user has not purchased or saved any funds, he will withdraw from the currently accessed "fund" "Business, you can determine that the user has a breakpoint.

Step 102: Monitoring whether the user terminal that has the breakpoint revisits the target service within a preset time period.

Step 103: If the user terminal that has the breakpoint does not revisit the target service within a preset time period, send a preset reminder message to the user terminal.

In this embodiment, after it is determined that the above-mentioned user terminal has a breakpoint, the access process of the user terminal is continuously monitored to confirm whether the user terminal re-accesses the above-mentioned target service within a preset time period.

Among them, if the client does not revisit the above-mentioned target service within the preset time period, it means that the client may have forgotten to revisit the above-mentioned target service due to some external interference factors. At this time, it can send a preset reminder to the above-mentioned client Information to prompt the user whether to revisit the above-mentioned target business.

Among them, in this embodiment, multiple different time periods can be set, and different reminder messages are sent to the above-mentioned user terminal according to the different time periods. For example, if the client that has a breakpoint does not revisit the above-mentioned target business within 1 hour, it will send an SMS message to the user to remind the user whether to continue to access the above-mentioned target business; When accessing the above-mentioned target service, push information is sent to the user terminal, and other services related to the above-mentioned target service are pushed to the user terminal.

The method for recalling a user with a breakpoint provided in this embodiment includes: when it is monitored that the user terminal exits the currently accessed target service and has not completed the preset task in the target service, determining that the user terminal has a breakpoint, and then monitoring Whether the above-mentioned user terminal that has the breakpoint revisits the above-mentioned target service within a preset time period; if it does not revisit, a preset reminder message is sent to the above-mentioned user terminal. Compared with the prior art, this application, after determining that the user end has a breakpoint, if the user end does not re-access the interrupted target business within a preset time period, it will promptly send a reminder message to the user end to remind the user of the current There are still unfinished businesses, which can not only meet the needs of users, but also effectively improve the performance of the above-mentioned target tasks.

Further, based on the foregoing embodiment, refer to FIG. 3. FIG. 3 is a schematic flowchart of the steps of the method for recalling a user with a breakpoint in the second embodiment of this application. In this embodiment, the method for recalling a user with a breakpoint includes:

Step 301: When it is monitored that the user terminal exits the currently accessed target service and has not completed the preset task in the target service, it is determined that a breakpoint occurs on the user terminal.

Step 302: Monitoring whether the user terminal that has the breakpoint revisits the target service within a preset time period.

Wherein, the content described in step 301 and step 302 is consistent with the content described in step 101 and step 102 in the foregoing embodiment. For details, please refer to the description of step 101 and step 102 in the foregoing embodiment, which will not be repeated here.

Step 303: If the client that has the breakpoint does not revisit the target service within the first preset time period, determine whether the client that has the breakpoint is running the application corresponding to the target service.

Step 304: When the user terminal with the breakpoint is running the application program, send the reminder information to the application program, and display the reminder information on the display interface of the application program.

Step 305: When the client where the breakpoint occurs is not running the application, send the reminder information to the client by means of a short message or a push message, wherein the reminder information includes a jump to Describe the jump link of the target business.

In this embodiment, if the client with the breakpoint does not revisit the target service within the first preset time period, it is determined whether the client with the breakpoint is running the application corresponding to the target service, and if so, it will The above-mentioned reminder information is sent to the above-mentioned application program, and the above-mentioned reminder information is displayed on the display interface of the above-mentioned application program; otherwise, the reminder information is sent to the above-mentioned user terminal by means of SMS or push message, wherein the reminder information includes a jump to the above-mentioned The jump link of the target business.

For example, when a user accesses the "fund" business on a certain wealth management APP through a mobile phone, he exits the currently accessed "fund" business without purchasing or collecting any funds, and then it is detected that the user is in the first preset duration If the user does not revisit the above-mentioned “fund” business within the first preset period of time, it is determined whether the above-mentioned wealth management APP is running on the user’s mobile phone, and if so, the above-mentioned reminder The information is sent to the wealth management APP, and the aforementioned reminder information is displayed on the display interface of the wealth management APP; otherwise, the reminder information is sent to the mobile phone of the aforementioned user by means of SMS or push message. Among them, after the above-mentioned user receives the reminder message, if he wants to return to the previously visited "fund" business, he can directly click the jump link in the reminder message to jump directly to the above-mentioned "fund" business.

Among them, in this embodiment, the historical visit records of multiple client samples can be collected in advance, and based on the historical visit records, the interval time for each client sample to revisit the business before the breakpoint occurs after the breakpoint occurs, and then Calculate the average value of each interval duration, and determine the calculated average value as the first preset duration.

Specifically, the following calculation method may be used to calculate the first preset duration:

Among them, avg_time represents the average of the duration of each interval, m represents the number of user-side samples, and first_time _i represents the interval time for the i-th user-side sample to revisit the business before the breakpoint after the breakpoint.

In addition, in this embodiment, the median or mode of each interval duration can also be determined, and the determined median or mode can be determined as the first preset duration.

The method for recalling a user with a breakpoint provided in this embodiment includes: if the user with a breakpoint does not revisit the target service within a first preset time period, determining whether the user with the breakpoint is running the corresponding target service Application program; if yes, send the above-mentioned reminder information to the above-mentioned application program, and display the reminder information on the display interface of the application program; otherwise, send the reminder information to the user terminal by means of SMS or push message. That is, before sending the reminder information in this embodiment, different reminder information will be sent to the user terminal based on whether the user terminal is running the application corresponding to the target service, so as to facilitate the user to view.

Further, based on the foregoing embodiment, refer to FIG. 4, which is a schematic diagram of the step flow of the method for recalling a user with a breakpoint in the third embodiment of this application. In this embodiment, the method for recalling a user with a break includes:

Step 401: When it is monitored that the user terminal exits the currently accessed target service and has not completed the preset task in the target service, it is determined that a breakpoint occurs on the user terminal.

Step 402: Monitor whether the user terminal that has the breakpoint revisits the target service within a preset time period.

The content described in step 401 and step 402 above is consistent with the content described in step 101 and step 102 in the above embodiment. For details, please refer to the description in step 101 and step 102 in the above embodiment, which will not be repeated here.

Step 403: If the user terminal that has the breakpoint does not revisit the target service within the second preset time period, obtain a history record of the user terminal accessing the application corresponding to the target service.

Step 404: Based on the historical record, determine the time period during which the user terminal that has the breakpoint accesses the application the most times, and send all information to the user terminal by means of a short message or push message within the time period. The reminder information includes a jump link to jump to the target service.

In this embodiment, if the user terminal that has the breakpoint does not revisit the above-mentioned target service within the second preset time period, the historical record of the application corresponding to the client's access to the target service is obtained, and based on the historical record, it is determined that the breakpoint has occurred The time period during which the client accesses the above-mentioned application the most times, and sends reminder information to the client by means of short messages or push messages during this time period.

For example, when a user accesses the "fund" business on a certain wealth management app through a mobile phone, he exits the currently accessed "fund" business without purchasing or collecting any funds, and then it is detected that the user is in the second preset duration If the user does not revisit the above-mentioned “fund” business within the second preset period of time, obtain the historical record of the client's access to the above-mentioned wealth management APP, and determine the breakpoint based on the historical record The time period during which the client's client accesses the aforementioned wealth management app the most. For example, if the client's client accesses the aforementioned wealth management app from 9:00 to 10 a.m., the client can use SMS or push notifications at any time from 9:00 to 10 a.m. Send reminders to the above-mentioned users by means of messages. Among them, after the above-mentioned user receives the reminder message, if he wants to return to the previously visited "fund" business, he can directly click the jump link in the reminder message to jump directly to the above-mentioned "fund" business.

Among them, in this embodiment, the historical visit records of multiple client samples can be collected in advance, and based on the historical visit records, the interval between each client sample's two consecutive visits to the application program is determined, and the duration of each visit interval is calculated. Average value, and determine the calculated average value as the second preset duration.

Specifically, the following calculation method may be used to determine the second preset duration:

Among them, avg_second_time represents the average of the duration of each access interval, m represents the number of user-side samples, and second_time _i represents the access interval time of the i-th user-side sample accessing the above-mentioned application twice.

In addition, in this embodiment, the median or mode of the duration of each visit interval can also be determined, and the determined median or mode is determined as the second preset duration.

The method for recalling a user with a breakpoint provided in this embodiment includes: if the user terminal that has the breakpoint does not revisit the target service within a second preset time period, acquiring the history of the client's access to the application corresponding to the target service Record, based on the historical record, determine the time period during which the user terminal with the breakpoint accesses the above-mentioned application the most times, and send the reminder information to the user terminal in the form of a short message or a push message during this time period. That is, in this embodiment, before the reminder information is sent, the reminder information will be sent to the client during the time period when the client has accessed the above-mentioned application most frequently, thereby increasing the probability of the client revisiting the aforementioned application.

Further, based on the foregoing embodiment, refer to FIG. 5. FIG. 5 is a schematic flowchart of the steps of a method for recalling a user with a breakpoint in the fourth embodiment of this application. In this embodiment, the method for recalling a user with a break includes:

Step 501: When it is monitored that the user terminal exits the currently accessed target service and has not completed the preset task in the target service, it is determined that a breakpoint occurs on the user terminal.

Step 502: Monitoring whether the user terminal that has the breakpoint revisits the target service within a preset time period.

The content described in step 501 and step 502 is consistent with the content described in step 101 and step 102 in the foregoing embodiment. For details, reference may be made to the description of step 101 and step 102 in the foregoing embodiment, which will not be repeated here.

Step 503: If the user terminal that has the breakpoint does not revisit the target service within the third preset period of time, acquire the historical record of the client's access to the application program corresponding to the target service.

Step 504: Based on the historical record, determine the number of times the user terminal that has the breakpoint accesses the application within the third preset time period.

Step 505: When the number of times that the user terminal that has the breakpoint accesses the application within the third preset time period is less than the preset number of times threshold, search and appear according to the user information of the user terminal that has the breakpoint The target user terminal with the highest similarity of the user terminal of the breakpoint, and based on the access record of the target user terminal, sends a recommendation message containing the recommended service to the user terminal where the breakpoint occurs.

Step 506: When the number of times that the user terminal that has the breakpoint accesses the application program within the third preset time period is greater than or equal to the preset number of times threshold, send a short message or push message to the user The terminal sends the reminder information, where the reminder information includes a jump link to jump to the target service.

In this embodiment, if the user terminal that has the breakpoint does not revisit the above-mentioned target service within the third preset time period, the historical record of the application corresponding to the client's access to the target service is obtained, and based on the historical record, it is determined that the breakpoint occurs The number of times the user terminal has accessed the above-mentioned application within the third preset period of time. If the number of times is less than the preset number of times threshold, then according to the user information of the user terminal, find the target client with the highest similarity to the user terminal, based on the target The visit record of the user side sends a recommendation message containing the recommended service to the user side where the breakpoint occurs. Otherwise, the reminder information is still sent to the aforementioned user terminal in the form of short message or push message, wherein the reminder information includes a jump link to the aforementioned target service.

For example, when a user accesses the "fund" business on a certain wealth management app through a mobile phone, he quits the currently accessed "fund" business without purchasing or collecting any funds, and then it is detected that the user is in the third preset duration If the user does not revisit the above-mentioned “fund” business within the third preset period of time, obtain the historical record of the user’s access to the above-mentioned wealth management APP, and determine the user terminal based on the historical record The number of visits to the aforementioned wealth management APP within the third preset time period. If the number of times is less than the preset number threshold (for example, 5 times), then according to the user information of the user, find the target user with the highest similarity to the user, based on the target The user's access record sends a recommendation message containing recommended services to the above-mentioned user.

Among them, in this embodiment, the historical visit records of multiple client samples can be collected in advance, and based on the historical visit records, it is determined that after each client sample has a breakpoint, the nth (n>2) revisit has a breakpoint For the interval duration of the previous service, the average value of each interval duration is calculated, and the calculated average value is determined as the third preset duration.

Specifically, the following calculation method may be used to calculate the third preset duration:

Among them, avg_third_time represents the average of the duration of each interval, m represents the number of client-side samples, and third_time _i represents the interval between the nth re-visiting of the business before the breakpoint after the i-th client-side sample has a breakpoint.

In addition, in this embodiment, it can also be determined that after the breakpoint occurs in each client sample, the nth (n>2)th (n>2)th time revisiting the median or mode of the business interval before the breakpoint occurs, and the The determined median or mode is determined as the third preset duration.

It is understandable that if the user does not return to the previously visited target business for a long time, it can indicate that the user is not interested in the previously visited target business. At this time, there is no need to continue to remind the user whether the previous visit was interrupted The target business, but can recommend new business to the user. For example, the service accessed by a user with a high similarity to the user may be recommended to the user.

Wherein, in this embodiment, in the above step 505, according to the user information of the user terminal where the breakpoint occurs, search for the target user terminal with the highest similarity to the user terminal where the breakpoint occurs, which can be specifically refined into the following steps:

Step a: Obtain user information of the user terminal where the breakpoint occurs and user information of each user terminal in the preset database. The user information includes at least one of address, age, gender, occupation tag, and interest tag.

Step b. Calculate the similarity between the user terminal with the breakpoint and each user terminal in the preset database by using the acquired user information of the client with the breakpoint and the user information of each client in the preset database, and based on the calculation The result determines the target client with the highest similarity to the client with the breakpoint.

Specifically, the following method can be used to calculate the similarity T between the client where the breakpoint occurs and any client in the preset database:

T=W1*S+W2*(1-jacarrd distance)

Among them, W1 and W2 represent preset similarity parameters, and w1+w2=1, S represents cosine similarity, and

jacarrd

A and B respectively represent the user information vector corresponding to the user information of the user terminal with the breakpoint and any user terminal in the preset database. For example, A={male, middle-aged, robust, sports}, A={male, middle-aged, balanced, biomedical}.

The method for recalling a user with a breakpoint provided in this embodiment includes: if the user terminal that has the breakpoint does not revisit the target service within a third preset period of time, acquiring the history record of the application corresponding to the user terminal accessing the target service, Based on this historical record, determine the number of times the client accesses the above application within the third preset duration; when the number of times is less than the preset number threshold, according to the user information of the client, find the target client with the highest similarity to the client ; Based on the access record of the target client, a recommendation message containing recommended services is sent to the client. That is, this embodiment can recommend related services for the user side based on the user information of the user side when the user side does not revisit the target service for a long time and rarely access the application corresponding to the target service for a long time, thereby improving the user End to the viscosity of the above application.

Further, an embodiment of the present application also provides a recall device for a user with a breakpoint. Referring to FIG. 6, FIG. 6 is a schematic diagram of a program module of a recall device for a user with a breakpoint according to an embodiment of this application.

The breakpoint confirmation module 601 is configured to determine that a breakpoint occurs on the user end when it is monitored that the user end has exited the currently accessed target service and the preset task in the target service has not been completed.

The breakpoint monitoring module 602 is configured to monitor whether the user terminal that has a breakpoint revisits the target service within a preset time period.

The breakpoint reminder module 603 is configured to send preset reminder information to the user terminal if the user terminal that has the breakpoint does not revisit the target service within a preset time period.

The device for recalling a user with a breakpoint provided in this embodiment can realize: when it is monitored that the user terminal exits the currently accessed target service and has not completed the preset task in the target service, it is determined that the user terminal has a breakpoint, and then Monitor whether the above-mentioned user terminal that has a breakpoint revisits the above-mentioned target service within a preset time period; if it does not revisit, a preset reminder message is sent to the above-mentioned user terminal. Compared with the prior art, this application, after determining that the user end has a breakpoint, if the user end does not re-access the interrupted target business within a preset time period, it will promptly send a reminder message to the user end to remind the user of the current There are still unfinished businesses, which can not only meet the needs of users, but also effectively improve the performance of the above-mentioned target tasks.

Further, the embodiments of the present application also provide a storage medium, which is a computer-readable storage medium, and the computer-readable storage medium may be a non-volatile readable storage medium on which computer-readable instructions are stored When the computer-readable instruction is executed by the processor, each step in the method for recalling a breakpoint user described in any of the foregoing embodiments is realized.

Exemplarily, when the foregoing computer-readable instructions are executed by a processor, the following steps may be specifically implemented:

When it is monitored that the user terminal exits the currently accessed target service and has not completed the preset task in the target service, it is determined that the user terminal has a breakpoint; it is monitored whether the user terminal that has the breakpoint is within the preset time period Revisit the target service; if the client that has a breakpoint does not revisit the target service within a preset time period, send a preset reminder message to the client.

In addition, the above-mentioned computer-readable instructions may be divided into one or more modules/units, and the one or more modules/units are stored in a memory and executed by a processor to complete the application.

The aforementioned processor may be a central processing unit (Central Processing Unit, CPU), other general-purpose processors, digital signal processors (Digital Signal Processor, DSP), application specific integrated circuits (ASIC), Ready-made programmable gate array (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, etc. The general-purpose processor may be a microprocessor or the processor may also be any conventional processor or the like.

In the several embodiments provided in this application, it should be understood that the disclosed device and method may be implemented in other ways. For example, the device embodiments described above are merely illustrative. For example, the division of the modules is only a logical function division, and there may be other divisions in actual implementation, for example, multiple modules or components may be combined or It can be integrated into another system, or some features can be ignored or not implemented. In addition, the displayed or discussed mutual coupling or direct coupling or communication connection may be indirect coupling or communication connection through some interfaces, devices or modules, and may be in electrical, mechanical or other forms.

The modules described as separate components may or may not be physically separated, and the components displayed as modules may or may not be physical modules, that is, they may be located in one place, or they may be distributed to multiple network modules. Some or all of the modules may be selected according to actual needs to achieve the objectives of the solutions of the embodiments.

In addition, each functional module in each embodiment of the present application may be integrated into one processing module, or each module may exist alone physically, or two or more modules may be integrated into one module. The above-mentioned integrated modules can be implemented in the form of hardware or software functional modules.

If the integrated module is implemented in the form of a software function module and sold or used as an independent product, it can be stored in a computer readable storage medium. Based on this understanding, the technical solution of this application essentially or the part that contributes to the existing technology or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium , Including several instructions to make a computer device (which can be a personal computer, a server, or a network device, etc.) execute all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage media include: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), magnetic disk or optical disk and other media that can store program code .

It should be noted that for the foregoing method embodiments, for simplicity of description, they are all expressed as a series of action combinations, but those skilled in the art should know that this application is not limited by the described sequence of actions. Because according to this application, some steps can be performed in other order or simultaneously. Secondly, those skilled in the art should also know that the embodiments described in the specification are all preferred embodiments, and the involved actions and modules are not necessarily all required by this application.

In the above-mentioned embodiments, the description of each embodiment has its own emphasis. For parts that are not described in detail in an embodiment, reference may be made to related descriptions of other embodiments.

The above is a description of a method, device and storage medium for recalling users with breakpoints provided by this application. For those skilled in the art, according to the ideas of the embodiments of this application, the specific implementation and scope of application will be changed. In summary, the content of this specification should not be construed as a limitation to this application.

Claims

A method for recalling users with breakpoints, characterized in that the method includes:

When it is monitored that the user terminal exits the currently accessed target service and has not completed the preset tasks in the target service, determining that a breakpoint occurs on the client terminal;

Monitoring whether the user terminal that has a breakpoint revisits the target service within a preset time period;

If the user terminal that has the breakpoint does not revisit the target service within the preset time period, the preset reminder information is sent to the user terminal.
The method for recalling a user with a breakpoint according to claim 1, wherein if the user terminal that has the breakpoint does not revisit the target service within a preset time period, the user terminal sends a pre-defined service to the user terminal. The steps to set the reminder message include:

If the client that has the breakpoint does not revisit the target service within the first preset time period, determine whether the client that has the breakpoint is running the application corresponding to the target business;

When the user terminal where the breakpoint occurs is running the application, sending the reminder information to the application, and displaying the reminder information on the display interface of the application;

When the user terminal where the breakpoint occurs is not running the application, the reminder information is sent to the user terminal in the form of a short message or a push message, wherein the reminder information includes a jump to the target service Redirect link.
The method for recalling a user with a breakpoint according to claim 2, characterized in that, if the user terminal that has the breakpoint does not revisit the target service within a preset time period, the user terminal sends a pre-defined service to the user terminal. Before setting the reminder message, it also includes:

Pre-collecting historical visit records of multiple client samples, and based on the historical visit records, determine the interval time for each client sample to revisit the business before the breakpoint after the breakpoint occurs;

Calculate the average value of each of the interval durations, and determine the calculated average value as the first preset duration, or,

Determine the median or mode of each of the interval durations, and determine the determined median or mode as the first preset duration.
The method for recalling a user with a breakpoint according to claim 1, wherein if the user terminal that has the breakpoint does not revisit the target service within a preset time period, the user terminal sends a pre-defined service to the user terminal. The steps to set the reminder message include:

If the user terminal that has the breakpoint does not revisit the target service within the second preset time period, acquiring the historical record of the client terminal accessing the application program corresponding to the target service;

Based on the historical records, determine the time period during which the user terminal that has the breakpoint accesses the application the most times, and send the reminder information to the user terminal in the manner of a short message or push message within the time period , The reminder information includes a jump link to jump to the target service.
The method for recalling a user with a breakpoint according to claim 4, wherein if the user terminal that has a breakpoint does not revisit the target service within a preset time period, the user terminal sends a pre-defined service to the user terminal. Before setting the reminder message, it also includes:

Pre-collecting historical access records of multiple user-side samples, and based on the historical access records, determining the access interval for each user-side sample to access the application program twice;

Calculate the average of the duration of each visit interval, and determine the calculated average as the second preset duration, or,

Determine the median or mode of the duration of each visit interval, and determine the determined median or mode as the second preset duration.
The method for recalling a user with a breakpoint according to claim 1, wherein if the user terminal that has the breakpoint does not revisit the target service within a preset time period, the user terminal sends a pre-defined service to the user terminal. The steps to set the reminder message include:

If the user terminal that has the breakpoint does not revisit the target service within the third preset period of time, acquiring the historical record of the user terminal accessing the application program corresponding to the target service;

Based on the historical record, determining the number of times the user terminal that has a breakpoint accesses the application within the third preset time period;

When the number of times that the user terminal that has a breakpoint accesses the application program within the third preset period of time is less than the preset number of times Sending, based on the access record of the target client terminal, the target client terminal with the highest degree of user terminal similarity to the client terminal where the breakpoint occurs, a recommendation message containing the recommended service;

When the number of times that the user terminal that has a breakpoint accesses the application program within the third preset period of time is greater than or equal to the preset number of times threshold, the user terminal sends all data to the user terminal in the form of a short message or a push message. The reminder information, wherein the reminder information includes a jump link to jump to the target service.
The method for recalling a user with a breakpoint according to claim 6, wherein the step of searching for the target client with the highest similarity to the user with the breakpoint is based on the user information of the user with the breakpoint include:

Acquiring user information of the user terminal where the breakpoint occurs and user information of each user terminal in the preset database, the user information including at least one of address, age, gender, occupation tag, and interest tag;

Using the acquired user information of the client where the breakpoint occurred and the user information of each client in the preset database, calculate the similarity between the client where the breakpoint occurred and each client in the preset database, and based The calculation result determines the target client terminal with the highest similarity to the client terminal where the breakpoint occurs.
8. The method for recalling users with a breakpoint according to claim 7, wherein the step of calculating the similarity between the user terminal with the breakpoint and each user terminal in the preset database comprises:

The following method is used to calculate the similarity T between the client where the breakpoint occurs and any client in the preset database,

T=W1*S+W2*(1-jacarrd distance)

Among them, W1 and W2 represent preset similarity parameters, and w1+w2=1, S represents cosine similarity, and
A and B respectively represent the user information vector corresponding to the user information of the user terminal where the breakpoint occurs and any user terminal in the preset database.
A recall device for breakpoint users, characterized in that the device comprises:

The breakpoint confirmation module is used to determine that a breakpoint occurs on the user end when it is monitored that the user end has exited the currently accessed target service and the preset task in the target service has not been completed;

A breakpoint monitoring module is used to monitor whether the user terminal that has a breakpoint revisits the target service within a preset time period;

The breakpoint reminder module is configured to send preset reminder information to the user terminal if the client that has a breakpoint does not revisit the target service within a preset time period.
The device for recalling breakpoint users according to claim 9, wherein the breakpoint reminding module is further used for:

If the client that has the breakpoint does not revisit the target service within the first preset time period, determine whether the client that has the breakpoint is running the application corresponding to the target business;

When the user terminal where the breakpoint occurs is running the application, sending the reminder information to the application, and displaying the reminder information on the display interface of the application;

When the user terminal where the breakpoint occurs is not running the application, the reminder information is sent to the user terminal in the form of a short message or a push message, wherein the reminder information includes a jump to the target service Redirect link.
The device for recalling breakpoint users according to claim 10, wherein the breakpoint reminding module is further used for:

Pre-collecting historical visit records of multiple client samples, and based on the historical visit records, determine the interval time for each client sample to revisit the business before the breakpoint after the breakpoint occurs;

Calculate the average value of each of the interval durations, and determine the calculated average value as the first preset duration, or,

Determine the median or mode of each of the interval durations, and determine the determined median or mode as the first preset duration.
The device for recalling breakpoint users according to claim 9, wherein the breakpoint reminding module is further used for:

If the user terminal that has the breakpoint does not revisit the target service within the second preset time period, acquiring the historical record of the client terminal accessing the application program corresponding to the target service;

Based on the historical records, determine the time period during which the user terminal that has the breakpoint accesses the application the most times, and send the reminder information to the user terminal in the manner of a short message or push message within the time period , The reminder information includes a jump link to jump to the target service.
The device for recalling breakpoint users according to claim 12, wherein the breakpoint reminding module is further used for:

Pre-collecting historical access records of multiple user-side samples, and based on the historical access records, determining the access interval for each user-side sample to access the application program twice;

Calculate the average of the duration of each visit interval, and determine the calculated average as the second preset duration, or,

Determine the median or mode of the duration of each visit interval, and determine the determined median or mode as the second preset duration.
The device for recalling breakpoint users according to claim 9, wherein the breakpoint reminding module is further used for:

If the user terminal that has the breakpoint does not revisit the target service within the third preset period of time, acquiring the historical record of the user terminal accessing the application program corresponding to the target service;

Based on the historical record, determining the number of times the user terminal that has a breakpoint accesses the application within the third preset time period;

When the number of times that the user terminal that has a breakpoint accesses the application program within the third preset period of time is less than the preset number of times Sending, based on the access record of the target client terminal, the target client terminal with the highest degree of user terminal similarity to the client terminal where the breakpoint occurs, a recommendation message containing the recommended service;

When the number of times that the user terminal that has a breakpoint accesses the application program within the third preset period of time is greater than or equal to the preset number of times threshold, the user terminal sends all data to the user terminal in the form of a short message or a push message. The reminder information, wherein the reminder information includes a jump link to jump to the target service.
A storage medium, which is a computer-readable storage medium on which computer-readable instructions are stored, wherein the computer-readable instructions, when executed by a processor, implement the following steps in the claims:

When it is monitored that the user terminal exits the currently accessed target service and has not completed the preset tasks in the target service, determining that a breakpoint occurs on the client terminal;

Monitoring whether the user terminal that has a breakpoint revisits the target service within a preset time period;

If the user terminal that has the breakpoint does not revisit the target service within the preset time period, the preset reminder information is sent to the user terminal.
A storage medium, which is a computer-readable storage medium on which computer-readable instructions are stored, wherein the computer-readable instructions, when executed by a processor, implement the following steps in the claims:

If the client that has the breakpoint does not revisit the target service within the first preset time period, determine whether the client that has the breakpoint is running the application corresponding to the target business;

When the user terminal where the breakpoint occurs is running the application, sending the reminder information to the application, and displaying the reminder information on the display interface of the application;

When the user terminal where the breakpoint occurs is not running the application, the reminder information is sent to the user terminal in the form of a short message or a push message, wherein the reminder information includes a jump to the target service Redirect link.
A storage medium, which is a computer-readable storage medium on which computer-readable instructions are stored, characterized in that, when the computer-readable instructions are executed by a processor, the following steps of the claims are implemented:

Pre-collecting historical visit records of multiple client samples, and based on the historical visit records, determine the interval time for each client sample to revisit the business before the breakpoint after the breakpoint occurs;

Calculate the average value of each of the interval durations, and determine the calculated average value as the first preset duration, or,

Determine the median or mode of each of the interval durations, and determine the determined median or mode as the first preset duration.
A storage medium, which is a computer-readable storage medium on which computer-readable instructions are stored, wherein the computer-readable instructions, when executed by a processor, implement the following steps in the claims:

If the user terminal that has the breakpoint does not revisit the target service within the second preset time period, acquiring the historical record of the client terminal accessing the application program corresponding to the target service;

Based on the historical records, determine the time period during which the user terminal that has the breakpoint accesses the application the most times, and send the reminder information to the user terminal in the manner of a short message or push message within the time period , The reminder information includes a jump link to jump to the target service.
A storage medium, which is a computer-readable storage medium on which computer-readable instructions are stored, wherein the computer-readable instructions, when executed by a processor, implement the following steps in the claims:

Pre-collecting historical access records of multiple user-side samples, and based on the historical access records, determining the access interval for each user-side sample to access the application program twice;

Calculate the average of the duration of each visit interval, and determine the calculated average as the second preset duration, or,

Determine the median or mode of the duration of each visit interval, and determine the determined median or mode as the second preset duration.
A storage medium, which is a computer-readable storage medium on which computer-readable instructions are stored, wherein the computer-readable instructions, when executed by a processor, implement the following steps in the claims:

If the user terminal that has the breakpoint does not revisit the target service within the third preset period of time, acquiring the historical record of the user terminal accessing the application program corresponding to the target service;

Based on the historical record, determining the number of times the user terminal that has a breakpoint accesses the application within the third preset time period;

When the number of times that the user terminal that has a breakpoint accesses the application program within the third preset period of time is less than the preset number of times Sending, based on the access record of the target client terminal, the target client terminal with the highest degree of user terminal similarity to the client terminal where the breakpoint occurs, a recommendation message containing the recommended service;

When the number of times that the user terminal that has a breakpoint accesses the application program within the third preset period of time is greater than or equal to the preset number of times threshold, the user terminal sends all data to the user terminal in the form of a short message or a push message. The reminder information, wherein the reminder information includes a jump link to jump to the target service.