WO2020199599A1 - Procédé et appareil de présentation d'informations de file d'attente de travaux, et dispositif informatique et support d'informations - Google Patents

Procédé et appareil de présentation d'informations de file d'attente de travaux, et dispositif informatique et support d'informations Download PDF

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Publication number
WO2020199599A1
WO2020199599A1 PCT/CN2019/118382 CN2019118382W WO2020199599A1 WO 2020199599 A1 WO2020199599 A1 WO 2020199599A1 CN 2019118382 W CN2019118382 W CN 2019118382W WO 2020199599 A1 WO2020199599 A1 WO 2020199599A1
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WIPO (PCT)
Prior art keywords
field
specific
work queue
information
fixed
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PCT/CN2019/118382
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English (en)
Chinese (zh)
Inventor
王旭
李泽超
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平安科技（深圳）有限公司
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Publication of WO2020199599A1 publication Critical patent/WO2020199599A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/248—Presentation of query results

Definitions

  • This application relates to the technical field of function optimization, and in particular to a method, device, computer equipment, and storage medium for displaying information on a work queue.
  • the business data of work queues are fixed display field values.
  • editing operations such as addition, deletion, or modification cannot be performed according to user needs, and it is difficult to meet the needs of users for dynamic configuration.
  • the purpose of this application is to at least solve one of the above technical defects, especially the technical defect that the work queue field in the prior art cannot be dynamically configured according to customer needs.
  • This application provides a method for displaying work queue information, including the following steps:
  • the configuration page is a pre-configured page for configuring the specific field
  • the step of extracting the corresponding specific field from the database according to the user's editing operation to edit the fixed field of the work queue on the configuration page includes:
  • the step of using the specific field to edit the fixed field of the work queue on the configuration page includes:
  • the specific field is displayed on the configuration page; and the fixed field of the work queue is edited by using the displayed specific field; wherein, the editing includes at least one of adding, deleting, or modifying.
  • the step of using the specific field to edit the fixed field of the work queue includes:
  • the field information is compared with the specific field, and the field information is edited according to the comparison result.
  • the step of obtaining field information corresponding to the position of the specific field in the fixed field includes:
  • the first characteristic information is matched with the second characteristic information, and the field information is obtained according to the matching result.
  • the step of querying the field value corresponding to the specific field in the database includes:
  • the SQL sentence is dynamically spliced according to the field information, and the field value of the dynamically spliced SQL sentence is queried from the database.
  • the method before returning the field value to the configuration page, the method further includes:
  • This application also provides a work queue information display device, which includes:
  • the first obtaining module is configured to obtain the registration information of each customer, generate a plurality of specific fields according to the registration information, and pre-store the specific fields in the database of the work queue;
  • the second obtaining module is configured to obtain fixed fields of the work queue and synchronize the fixed fields to a configuration page; wherein, the configuration page is a pre-configured page for configuring the specific field;
  • the editing processing module is configured to extract corresponding specific fields from the database according to the user's editing operation to edit the fixed fields of the work queue on the configuration page;
  • a query module configured to query the field value corresponding to the specific field in the database, and return the field value to the configuration page;
  • the display module is used to place the field value in the corresponding position of the edited work queue for display.
  • the present application also provides a computer device, including a memory and a processor, and computer-readable instructions are stored in the memory.
  • the processor executes The steps of the information display method of the work queue described in any one of the above embodiments.
  • This application also provides a computer storage medium.
  • the computer-readable instructions are executed by one or more processors, the one or more processors execute the information of the work queue described in any of the above embodiments. Show the steps of the method.
  • the work queue information display method device, computer equipment and storage medium, first obtain the registration information of each customer, generate a plurality of specific fields according to the registration information, and pre-store the specific fields in the database of the work queue; Then obtain the fixed field of the work queue, and synchronize the fixed field to the configuration page; wherein, the configuration page is a pre-configured page for configuring the specific field; and then according to the user's editing operation from the database Extract the corresponding specific field from the configuration page to edit the fixed field of the work queue on the configuration page; then query the field value corresponding to the specific field in the database, and return the field value to the configuration page ; Finally, the field value is placed in the corresponding position of the edited work queue for display.
  • This solution generates multiple specific fields from the customer’s registration information, extracts the corresponding specific fields according to the user’s editing operations, edits the original fixed fields in the work queue, and queries the field values that need to be displayed and then places the field values in the work The corresponding position in the queue is displayed.
  • the original work queue field display can be re-edited according to customer needs to meet the requirements of dynamic configuration of the work queue.
  • Figure 1 is an application environment diagram of an embodiment of the present application
  • Fig. 2 is a flowchart of a method for displaying information of a work queue in an embodiment
  • FIG. 3 is a flowchart of comparing a fixed field with a specific field according to an embodiment
  • FIG. 4 is a schematic structural diagram of an information display device for a work queue according to an embodiment
  • Figure 5 is a schematic diagram of the internal structure of a computer device in an embodiment.
  • Fig. 1 is an application environment diagram of an embodiment of the present application; in this embodiment, the technical solution of the present application can be implemented based on a server 120.
  • the server 120 and the user terminal 110 are connected through a network. Data interaction.
  • the user terminal 110 accesses the server 120 through the network, retrieves the database in the server 120, and displays and edits the acquired specific fields and the original fixed fields in the work queue through the configuration page in the database.
  • the server 120 referred to here refers to a device that implements various background functions; in particular, the database referred to here refers to a device that stores customer registration information, and the configuration page referred to here refers to a display that can implement editing processing operations page.
  • FIG. 2 is a flowchart of an information display method for a work queue in an embodiment.
  • an information display method for a work queue is proposed, which may specifically include the following steps:
  • S110 Obtain registration information of each customer, generate a plurality of specific fields according to the registration information, and pre-store the specific fields in the database of the work queue.
  • the stored registration information of the customer is obtained through the database, and the obtained registration information of the customer is generated into multiple specific fields to match the original fixed fields in the work queue of the database.
  • the customer's registration information contains business order information
  • specific fields such as order number, order date, and amount owed are generated based on the customer's business order information.
  • the specific fields are pre-stored in the database of the work queue, which is convenient for saving information, and the saved specific fields can be retrieved and used at any time.
  • S120 Obtain a fixed field of the work queue, and synchronize the fixed field to a configuration page; wherein, the configuration page is a pre-configured page for configuring the specific field.
  • the existing fixed fields in the work queue can be extracted, and the configuration page can be preset before the fixed fields are extracted, so that the extracted fixed fields can be synchronized to the configuration page.
  • the original work queue can only display the values of certain fields, and because of the nature of the work queue, it is impossible to directly modify and edit the existing fixed fields in the work queue. Therefore, it is necessary to extract the original fixed fields in the work queue into a preset configuration page, and re-edit the fixed fields in the configuration page through operation instructions input by the user, so as to meet the needs of dynamic configuration of the work queue.
  • the database After the database receives the user's editing operation instruction, it extracts the specific fields originally stored in the work queue to the configuration page for display, in order to match the original fixed fields extracted from the configuration page .
  • the fixed field corresponds to the specific field for editing processing, which can not only improve the editing efficiency, but also avoid errors caused by directly editing the fixed field.
  • S140 Query the field value corresponding to the specific field in the database, and return the field value to the configuration page.
  • the stored procedure is saved and then searched through the database.
  • the field value After querying the field value corresponding to a specific field, the field value is returned to the configuration page, and the field value is processed correspondingly through the configuration page for subsequent collection officers to view.
  • the field value of the specific field after the query is returned to the configuration page through step S140.
  • the configuration page currently displays the field of the edited work queue, and the field value after the query is placed in the corresponding position of the work queue. Then, the field value of this work queue can be displayed, so that the field value configured by the collection staff is used by the front work queue.
  • the information display method of the work queue described above first obtains the registration information of each customer, generates a plurality of specific fields according to the registration information, and prestores the specific fields in the database of the work queue; then obtains the fixed fields of the work queue , And synchronize the fixed field to the configuration page; wherein, the configuration page is a pre-configured page for configuring the specific field; and then according to the user's editing operation, the corresponding specific field is extracted from the database for the configuration
  • the fixed field of the work queue on the page is edited; then the field value corresponding to the specific field is queried in the database, and the field value is returned to the configuration page; finally the field value is placed in The corresponding position of the edited work queue is displayed.
  • This solution generates multiple specific fields from the customer’s registration information, extracts the corresponding specific fields according to the user’s editing operations, edits the original fixed fields in the work queue, and queries the field values that need to be displayed and then places the field values in the work The corresponding position in the queue is displayed.
  • the original work queue field display can be re-edited according to customer needs to meet the requirements of dynamic configuration of the work queue.
  • Fig. 3 is a flow chart of fixed field editing preprocessing of an embodiment.
  • Step S130 extracts the corresponding specific field from the database according to the user’s editing operation.
  • the steps for editing the fixed fields of the work queue can include:
  • the user can input related editing operations according to his own needs, and the database reads the editing operation instructions input by the user and executes the operation.
  • the corresponding specific field is extracted from the database according to the editing operation.
  • the editing operation is executed, and the executed steps include extracting the corresponding specific field from the database.
  • step S110 the registration information of each customer is obtained, a plurality of specific fields are generated according to the registration information, and the specific fields are pre-stored in the database of the work queue. It can be seen that the specific fields have been stored in the database of the work queue. The specified path of, the corresponding specific field can be extracted.
  • the acquired specific fields are placed in a predefined configuration page, and the configuration page has obtained the fixed fields of the work queue through step S120, and the fixed fields are synchronized to the configuration page to put the work queue in The existing fixed fields are displayed on the configuration page.
  • the configuration page contains both fixed fields and corresponding specific fields, and the user input editing operation can be performed after the fixed fields are matched with the corresponding specific fields.
  • the above-mentioned work queue information display method firstly obtains the editing operation input according to the user demand information, and then extracts the corresponding specific field from the database according to the editing operation, and uses the specific field to compare the information on the configuration page
  • the fixed fields of the work queue are edited; through the implementation method of this solution, the corresponding fixed fields and specific fields can be edited in the configuration page according to the editing operations entered by the user to meet the requirements of the dynamic configuration of the work queue fields.
  • FIG. 4 is a flow chart of an embodiment of a fixed field operation processing flow chart, using the specific field to edit the fixed field of the work queue on the configuration page , Can include:
  • the specific field is displayed on the configuration page.
  • the corresponding specific field is extracted from the database according to the editing operation in step S132, and the extracted specific field is displayed in the configuration page.
  • the fixed field can be visually edited in the configuration page through the displayed specific field, and the fixed field can be effectively mapped to the specific field for easy processing.
  • the editing includes at least one of adding, deleting, or modifying.
  • step through the steps: use the specific field to edit the fixed field of the work queue on the configuration page, display the specific field in the configuration page, and use the displayed specific field to fix Edit the field.
  • the editing operation can be to add or delete some fields in the fixed field, or to re-modify some field values in the fixed field.
  • a specific field displays the amount owed. You can search for the content of the corresponding fixed field according to the specific field, and modify the original display content of the fixed field to the field display corresponding to the specific field.
  • the customer's registered account number in the customer's registration information can be extracted as a specific field, and accordingly, the customer's registered account number corresponding to the specific field in the fixed field is found, the registered account number is modified to the registered account number corresponding to the specific field, and At the same time, the information of other specific fields corresponding to the customer is compared with the fixed field, and the field information corresponding to the user in the fixed field is modified, and finally the information is synthesized to generate the business data of the customer.
  • the user can edit the original fixed fields in the registration information of each customer according to the editing operation, so as to obtain a new field display that conforms to the customer registration information.
  • FIG. 5 is a flow chart of comparing fixed fields with specific fields in an embodiment.
  • the steps of editing the fixed fields of the work queue by using the displayed specific fields are also Can include:
  • a1 Acquire the first characteristic information in the specific field and the second characteristic information in the fixed field.
  • the search method includes: obtaining the first characteristic information in the specific field and the second characteristic information in the fixed field.
  • the second characteristic information corresponding to or related to the amount of the first characteristic information is searched in the fixed field.
  • the above search method can generate a mapping set between the concept of a specific field and a fixed field.
  • the mapping set includes instance, subset, inclusion, etc. mapping methods, and the mapping set is used to search for the first feature information in the specific field.
  • the second feature information is used to search for the first feature information in the specific field.
  • the first feature information of a specific field is 1000 yuan, and its corresponding instance in the mapping set is the amount.
  • the amount includes the amount of arrears, so the second feature found in the fixed field through the mapping set The information is displayed.
  • a2 Match the first characteristic information with the second characteristic information, and obtain the field information according to the matching result.
  • the first feature information in the specific field and the second feature information in the fixed field are acquired through the above step a1, and the second feature information of the fixed field corresponding to the first feature information in the specific field is found. Feature information, and match the first feature information with the second feature information
  • the purpose of this embodiment is to match the difference field information between the second feature information and the first feature information, so as to subsequently edit the fixed field.
  • the first feature information and the second feature information are matched by the above a2, and the field information is obtained according to the matching result, and the field information is compared with a specific field again, so that,
  • the displayed information is the field information corresponding to the specific field and the fixed field, and the editing operation of the field information can be performed according to the specific field.
  • a4 Edit the field information according to the comparison result.
  • the incomplete field information is obtained, and the incomplete field information is structured to readjust the word order, etc., so that the incomplete field information becomes complete and smooth, which conforms to the specific field.
  • the first feature information of the data is in line with the language standard of business data.
  • the first feature information in the specific field and the second feature information in the fixed field are first acquired, and then the first feature information is matched with the second feature information, and according to The matching result obtains the field information, the field information is compared with the specific field, and finally the field information is edited according to the comparison result.
  • This method obtains field information that meets the requirements of a specific field.
  • the step S140 of querying the field value corresponding to the specific field in the database includes:
  • the SQL sentence is dynamically spliced according to the field information, and the field value of the dynamically spliced SQL sentence is queried from the database.
  • the basic information of the SQL statement corresponding table may include: the type of the table (global table or temporary table), all the columns corresponding to the table, the name of the database where the table is located, the name of the table and the alias of the table, and the name of the table by other SQL Statements are modified and referenced by other SQL statements (query operations), etc.
  • the types of the tables include predefined global tables, unpredefined global tables, temporary tables, etc.
  • the modification operations performed by other SQL statements include create (create) operations, delete (drop) operations, and update ( update) operations, etc., are referenced by other SQL statements, including query operations.
  • other basic information of the SQL statement corresponding table that is currently or may appear in the future should also be included in this application if it can be applied to this application.
  • the basic information of the column of the table corresponding to the SQL statement may include: which table it belongs to, the index in the table, which SQL statement is referenced, the alias of the column, and the reference information of the column, for example (Egudf(a,b,c) as id) etc.
  • the reference information of the column for example (Egudf(a,b,c) as id) etc.
  • other basic information of the columns in the table that is currently or may appear in the future should also be included in this application if it is applicable to this application.
  • SQL statements are dynamically spliced according to the field information to obtain a new SQL statement after re-splicing, and the field value of the SQL statement is queried from the database to obtain the field value of the field information.
  • step S140 before returning the field value to the configuration page, step S140 further includes:
  • the field value of the field information is obtained by querying the field value of the SQL statement from the database.
  • the query result is an error code, it means that there is an error in the dynamic splicing process.
  • the page displays the error node of the error code, and returns this At the error node, query the code of the upper and lower segments of the error node, and after excluding logic errors or other errors, perform the query again until the field value is queried.
  • FIG. 6 is a schematic structural diagram of an information display device for a work queue in an embodiment.
  • an information display device for a work queue is provided, which includes: first acquisition The module 210, the second module 220, the editing processing module 230, the query module 240, and the display module 250, wherein:
  • the first obtaining module 210 is configured to obtain registration information of each customer, generate a plurality of specific fields according to the registration information, and pre-store the specific fields in the database of the work queue.
  • the second acquisition module 220 is configured to acquire the fixed fields of the work queue and synchronize the fixed fields to a configuration page; wherein, the configuration page is a pre-configured page for configuring the specific field.
  • the editing processing module 230 is configured to extract corresponding specific fields from the database according to the user's editing operations to perform editing processing on the fixed fields of the work queue on the configuration page.
  • the query module 240 is configured to query the field value corresponding to the specific field in the database, and return the field value to the configuration page.
  • the display module 250 is used to place the field value in the corresponding position of the edited work queue for display.
  • the field value of the specific field after the query is returned to the configuration page through the above query module.
  • the configuration page currently displays the field of the work queue after the editing process, and the field value after the query is placed in the corresponding work queue After the position, the field value of this work queue can be displayed, so that the field value configured by the collection staff is used by the front work queue.
  • the various modules in the above-mentioned information display device for the work queue can be implemented in whole or in part by software, hardware and a combination thereof.
  • the foregoing modules may be embedded in the form of hardware or independent of the processor in the computer device, or may be stored in the memory of the computer device in the form of software, so that the processor can call and execute the operations corresponding to the foregoing modules.
  • FIG. 7 is a schematic diagram of the internal structure of a computer device in an embodiment.
  • the computer device 10 includes a processor 40 and a memory 20 connected through a bus 50 and a network port 30 connected to the processor 40.
  • the memory 20 of the computer device 10 stores a first acquisition module 210, a second acquisition module 220, an editing processing module 230, a query module 240, and a display module 250.
  • the computer readable instruction is executed by the processor, it can make
  • the processor 40 implements a method for displaying information of the work queue.
  • the processor 40 of the computer device 10 is used to provide calculation and control capabilities, and support the operation of the entire computer device.
  • the network port 30 of the computer device 10 is used to implement data exchange between the server 120 and the processor 40 via the network.
  • FIG. 7 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation on the computer device to which the solution of the present application is applied.
  • the specific computer device 10 It may include more or fewer components than shown in the figures, or combine certain components, or have a different component arrangement.
  • a computer device in one embodiment, includes a memory, a processor, and computer-readable instructions stored in the memory and running on the processor.
  • the processor implements any of the above when the computer-readable instructions are executed. The steps of the information display method of the work queue of the embodiment.
  • a computer storage medium is provided, and the computer storage medium may be a non-volatile readable storage medium.
  • the one or more processors execute the steps of the information display method of the work queue in any of the foregoing embodiments.

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  • Computational Linguistics (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
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Abstract

La présente invention concerne un appareil et un procédé de présentation d'informations d'une file d'attente de travaux, et un dispositif informatique et un support d'informations, relevant du domaine technique d'optimisation des fonctions. Le procédé consiste : à acquérir des informations d'enregistrement de chaque client, à générer une pluralité de champs spécifiques selon les informations d'enregistrement, et à pré-stocker les champs spécifiques dans une base de données d'une file d'attente de travaux (S110) ; à acquérir un champ fixe de la file d'attente de travaux, et à synchroniser le champ fixe sur une page de configuration, la page de configuration étant une page préconfigurée afin de configurer les champs spécifiques (S120) ; à extraire, selon une opération d'édition d'un utilisateur, un champ spécifique correspondant à partir de la base de données afin de modifier le champ fixe de la file d'attente de travaux sur la page de configuration (S130) ; à consulter des valeurs de champ correspondant aux champs spécifiques dans la base de données, et à renvoyer les valeurs de champ à la page de configuration (S140) ; et à placer les valeurs de champ à des positions correspondantes de la file d'attente de travaux éditée en vue d'une présentation (S150). L'exigence de configuration dynamique de présentation de champ d'une file d'attente de travaux est satisfaite.
PCT/CN2019/118382 2019-04-04 2019-11-14 Procédé et appareil de présentation d'informations de file d'attente de travaux, et dispositif informatique et support d'informations WO2020199599A1 (fr)

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