WO2020173148A1

WO2020173148A1 - Method and system for automatically generating order, and storage medium

Info

Publication number: WO2020173148A1
Application number: PCT/CN2019/119075
Authority: WO
Inventors: 徐思维
Original assignee: 北京多点在线科技有限公司
Priority date: 2019-02-26
Filing date: 2019-11-18
Publication date: 2020-09-03
Also published as: CN109903134A

Abstract

Disclosed is a method for automatically generating an order, relating to the field of artificial intelligence. The method comprises: acquiring dialog communication data in the current dialog box and analyzing same, and identifying transaction-related information and corresponding online service information; in conjunction with the transaction-related information and the online service information, generating information of a customized service and an access entry thereof; and outputting the access entry of the customized service. According to the present invention, during a dialog communication process, a transaction is carried out in seamless connection with communication, and a transaction can be carried out in real time during the dialog communication process; a transaction process can be customized according to the requirements of a user; and the entire transaction link does not need a depth switching operation, thereby guaranteeing the efficiency of creating an order.

Description

Method, system and storage medium for automatically generating orders

This invention claims the priority of a Chinese patent application filed with the State Intellectual Property Office of the People’s Republic of China on February 26, 2019, the application number is 201910143251.8, and the application name is "A method and system for automatically generating orders, and storage media", all of which The content is incorporated in the present invention by reference.

Technical field

The present invention relates to the field of artificial intelligence technology, in particular to a method and system for automatically generating orders, and a storage medium.

Background technique

With the popularization and development of Internet applications, ordinary people have a deeper understanding of the financial market and become more sensitive to global financial cycle fluctuations. On the other hand, the wave of artificial intelligence and production automation is rolling forward, which has greatly improved the modern The production efficiency of the enterprise, on the other hand, also liberated a considerable amount of human resources. The combination of the two has greatly promoted the development of the global gig economy. Under the tide of gig economy, ordinary workers are no longer limited to a single industry, but can provide their own labor services to multiple industries at the same time. In the cross-industry work process, ordinary workers on the one hand enjoy the dividends of the rapid development of various industries, on the other hand, they also urgently need to improve their communication, transaction, work and financial management efficiency with employers in various industries.

In the existing technical solutions, the order system is embedded in the communication system of some segmented software to solve the transaction needs between service providers and service consumers. For example, the communication system provided by some e-commerce companies will quote the product introduction page in the communication system. After the two parties communicate and determine the price, they will follow the e-commerce’s fixed transaction process for transactions. The flexibility is poor and cannot meet the diversification. Market demand.

Summary of the invention

The embodiment of the present invention provides a method and system for automatically generating an order, and a storage medium. In order to have a basic understanding of some aspects of the disclosed embodiments, a brief summary is given below. This summary is not a general review, nor is it intended to identify key/important elements or describe the scope of protection of these embodiments. Its sole purpose is to present some concepts in a simple form as a prelude to the detailed description that follows.

According to the first aspect of the embodiments of the present invention, there is provided an automatic order generation method, including:

Obtain and analyze the dialogue communication data in the current dialog box to identify transaction-related information and corresponding online service information;

Combining the transaction-related information and the online service information to generate customized service information and its access entry;

Output the customized service access portal.

In one embodiment, said combining the transaction-related information and the online service information to generate customized service information and its access entry includes: combining the transaction-related information and the online service information, based on Artificial intelligence algorithms generate customized service information and its access portal.

In an embodiment, after outputting the customized service access entry, the method further includes:

Update the customized service information based on the subsequent dialogue communication data in the current dialog box.

In an embodiment, the customized service access entry is output in the current dialog box.

The keyword for ending the service is acquired in the current dialog box, and the customized service process is ended.

Based on the subsequent dialog communication data in the current dialog box, a customized service process operation is performed.

Parse the subsequent dialogue communication data in the current dialog box, obtain a transaction unit identifier, and match the transaction unit identifier with a pre-stored identifier;

When the transaction unit identifier matches the pre-stored transaction end identifier successfully, the transaction process ends.

The second aspect of the present invention provides an automatic order generation system, including:

The client terminal is used to obtain the dialog communication data in the current dialog box and output the customized service access entry;

The cloud server is used to analyze the conversation communication data, identify transaction-related information and corresponding online service information, and combine the transaction-related information and the online service information to generate customized service information and its access portal .

In one embodiment, the cloud server includes a hybrid real-time processing engine, which is used to analyze the dialogue communication data and identify transaction-related information and corresponding online service information;

The distributed service cluster is used to combine the transaction-related information and the online service information to generate customized service information and its access portal.

A third aspect of the present invention provides a storage medium on which a computer program is stored, and when the computer program is executed by a processor, the method for automatically generating an order provided by the embodiment of the present invention is implemented.

The technical solutions provided by the embodiments of the present invention may include the following beneficial effects:

The present invention seamlessly connects transaction and communication in the process of dialogue and communication, and can conduct real-time transactions in the process of dialogue and communication, and can customize the transaction process according to the needs of users. The entire transaction link does not need to perform in-depth switching operations, which ensures Single efficiency.

It should be understood that the above general description and the following detailed description are only exemplary and explanatory, and cannot limit the present invention.

Description of the drawings

In order to explain the embodiments of the present invention or the technical solutions in the prior art more clearly, the following will briefly introduce the drawings that need to be used in the description of the embodiments or the prior art. Obviously, the drawings in the following description are only It is an embodiment of the present invention. For those of ordinary skill in the art, other drawings can be obtained based on the provided drawings without creative work.

Fig. 1 is a schematic flowchart of a method for automatically generating an order according to an exemplary embodiment;

Fig. 2 is a structural block diagram showing an automatic order generation system according to an exemplary embodiment.

detailed description

The following description and drawings fully illustrate specific embodiments of the present invention to enable those skilled in the art to practice them. Other implementations may include structural, logical, electrical, process, and other changes. The embodiments only represent possible changes. Unless explicitly required, individual components and functions are optional, and the order of operations can be changed. Parts and features of some embodiments may be included in or substituted for parts and features of other embodiments.

The scope of the embodiments of the present invention includes the entire scope of the claims, and all available equivalents of the claims. In this document, each embodiment may be individually or collectively denoted by the term "invention", which is only for convenience, and if more than one invention is actually disclosed, it is not intended to automatically limit the scope of the application to any A single invention or inventive concept. In this article, relational terms such as first and second are only used to distinguish one entity or operation from another entity or operation, and do not require or imply any actual relationship or relationship between these entities or operations. order. Moreover, the terms "including", "including" or any other variants thereof are intended to cover non-exclusive inclusion, so that a process, method, or device including a series of elements includes not only those elements, but also other elements not explicitly listed. Elements, or also include elements inherent to such processes, methods, or equipment. If there are no more restrictions, the element defined by the sentence "including a..." does not exclude the existence of other same elements in the process, method, or device that includes the element. The various embodiments herein are described in a progressive manner. Each embodiment focuses on the differences from other embodiments, and the same or similar parts between the various embodiments can be referred to each other. As for the methods, products, etc. disclosed in the embodiments, since they correspond to the methods disclosed in the embodiments, the description is relatively simple, and the relevant parts can be referred to the description of the method section.

Refer to FIG. 1, which is a schematic flowchart of an automatic order generation method provided by an embodiment of the present invention. As shown in Figure 1, an embodiment of the present invention provides an automatic order generation method, including:

S101. Obtain and analyze the dialog communication data in the current dialog box to identify transaction-related information and corresponding online service information;

S102: Combine the transaction-related information and the online service information to generate customized service information and its access entry;

S103: Output the customized service access portal.

In practical applications, service consumers and service providers conduct transaction-related communication in the dialog box, which may involve some transaction details. The method provided in the embodiment of the present invention analyzes the dialog communication data in the dialog box to obtain To the information related to the transaction and the corresponding online service information.

For example, the online service information may be ticket service information. When the service consumer and the service provider communicate online, they may communicate information such as the number of sessions, the number of people, and seats (ie transaction-related information). The method provided in the embodiment of the present invention After obtaining information such as the number of shows, number of people, and seats, and after determining that the required service is ticket service information, a customized ticket service information can be generated according to the number of times, number of people, seat information, and ticket service information. This customized The ticket service information can include information about the number of shows, number of people, and seats. The present invention can also generate and output a customized service access entrance. When visiting from the customized service access entrance, you can order tickets for the relevant show number, number of people, and seats. .

Among them, based on the number of events, number of people, seat information, and ticket service information, customized ticket service information can be generated through artificial intelligence algorithms, such as machine learning algorithms. Through model training, customized service generation models are trained. After natural language processing analyzes the number of sessions, number of people, and seats, the information about the number of sessions, number of people, and seats are input into the trained model to generate customized service information, and output the access portal for the customized service. Among them, the access entry of the customized service can be set in the dialog box, so that the service consumer can directly access the customized service in the dialog box without leaving the dialog box and go to the special transaction interface for operation.

Further, after the access entry of the customized service is output, the present invention can also update the customized service information based on the subsequent dialogue communication data of the service consumer and the service provider based on the subsequent dialogue communication data in the current dialog box . For example, when the service consumer needs to change the seat information, he can directly modify the customized service after analyzing and obtaining the new seat information, without the service consumer changing in the transaction interface.

In actual applications, after a customized service is generated and the access entry of the customized service is entered into the dialog box, the service consumer and service provider can complete the entire transaction process in the dialog box. In the dialog box, service consumers and service providers can complete the entire transaction process through dialogue and transfer. In the embodiment of the present invention, the dialog communication data in the dialog box can be analyzed, and based on the analysis result, a customized service process operation can be executed. Among them, a series of identifiers can be pre-stored in the cloud, and the transaction unit identifiers can be extracted when analyzing the dialogue communication data. Among them, the transaction unit may include: commodity selection, selection of quantity, payment, confirmation of receipt, delivery, confirmation of receipt, end of transaction, and evaluation. Taking the above ticket purchase service as an example, after outputting the customized service access entry, the dialogue communication data can be analyzed continuously. When the dialogue data related to "payment" is parsed, it can be extracted as the transaction unit identifier corresponding to the payment. Matching with the pre-stored identification, if there is a matching identification in the pre-stored identification, it is determined that the matching is successful, and the payment-related operations can be performed. Among them, payment-related operations may be a series of operations stored corresponding to the pre-stored identifier. When an identifier that matches the pre-stored transaction end identifier is parsed in the dialogue communication data, the current transaction process can be ended.

Refer to Fig. 2, which is a structural block diagram of an automatic order generation system provided by an embodiment of the present invention. As shown in Figure 2, the present invention also provides an automatic order generation system, including:

The client 201 is configured to obtain the dialogue communication data in the current dialog box and output the customized service access entry;

The cloud server 202 is used to analyze the conversation communication data, identify transaction-related information and corresponding online service information, and combine the transaction-related information and the online service information to generate customized service information and its access Entrance.

Among them, the client 201 may be a mobile client or a web page; the cloud server 202 may include a real-time chat information stream processing engine, a real-time order transaction processing engine, a hybrid real-time processing engine, a distributed service cluster, and a distributed data processing cluster. .

Among them, the real-time chat information stream processing engine can be responsible for processing all chat information requests. The real-time order transaction processing engine can be responsible for processing all order transaction requests. The hybrid real-time processing engine can be responsible for assembling all the transaction detail modules generated in the real-time chat information stream, as well as the modification records generated in the subsequent transaction process, and transfer them to the distributed service cluster. The distributed service cluster can be responsible for the processing of all requests. The distributed data processing cluster can be responsible for all data access.

In another embodiment, the cloud server includes:

The hybrid real-time processing engine is used to analyze the dialogue communication data and identify transaction-related information and corresponding online service information;

The present invention seamlessly connects transaction and communication in the process of dialogue and communication, and can conduct transactions in real time during the process of dialogue and communication, and can customize the transaction process according to the needs of users. The entire transaction link does not need to perform in-depth switching operations, which ensures Single efficiency.

In an exemplary embodiment, there is also provided a non-transitory computer-readable storage medium including instructions, such as a memory including instructions, which can be executed by a processor to complete the aforementioned method. The aforementioned non-transitory computer-readable storage medium may be a read only memory (Read Only Memory, ROM), a random access memory (Random Access Memory, RAM), a magnetic tape, an optical storage device, etc.

Those skilled in the art may be aware that the units and algorithm steps of the examples described in the embodiments disclosed in this specification can be implemented by electronic hardware or a combination of computer software and electronic hardware. Whether these functions are executed by hardware or software depends on the specific application and design constraint conditions of the technical solution. Those skilled in the art can use different methods for each specific application to implement the described functions, but such implementation should not be considered as going beyond the scope of the present invention. Those skilled in the art can clearly understand that, for the convenience and conciseness of description, the specific working process of the above-described system, device, and unit can refer to the corresponding process in the foregoing method embodiment, which will not be repeated here.

In the embodiments disclosed herein, it should be understood that the disclosed methods and products (including but not limited to devices, equipment, etc.) can be implemented in other ways. For example, the device embodiments described above are merely illustrative. For example, the division of the units is only a logical function division, and there may be other divisions in actual implementation, for example, multiple units or components can be combined or It can be integrated into another system, or some features can be ignored or not implemented. In addition, the displayed or discussed mutual coupling or direct coupling or communication connection may be indirect coupling or communication connection through some interfaces, devices or units, and may be in electrical, mechanical or other forms. The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the objectives of the solutions of the embodiments. In addition, the functional units in the various embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units may be integrated into one unit.

It should be understood that the flowcharts and block diagrams in the drawings show the possible implementation architecture, functions, and operations of systems, methods, and computer program products according to multiple embodiments of the present invention. In this regard, each block in the flowchart or block diagram may represent a module, program segment, or part of the code, and the module, program segment, or part of the code contains one or more functions for realizing the specified logical function. Executable instructions. It should also be noted that, in some alternative implementations, the functions marked in the block may also occur in a different order from the order marked in the drawings. For example, two consecutive blocks can actually be executed in parallel, or they can sometimes be executed in the reverse order, depending on the functions involved. It should also be noted that each block in the block diagram and/or flowchart, and the combination of the blocks in the block diagram and/or flowchart, can be implemented by a dedicated hardware-based system that performs the specified functions or actions Or it can be realized by a combination of dedicated hardware and computer instructions. The present invention is not limited to the processes and structures that have been described above and shown in the drawings, and various modifications and changes can be made without departing from its scope. The scope of the present invention is only limited by the appended claims.

Claims

An automatic order generation method, characterized in that it comprises:

Obtain and analyze the dialogue communication data in the current dialog box to identify transaction-related information and corresponding online service information;

Combining the transaction-related information and the online service information to generate customized service information and its access entry;

Output the customized service access portal.
The method of claim 1, wherein said combining said transaction-related information and said online service information to generate customized service information and its access entry includes:

Combining the transaction-related information and the online service information, based on an artificial intelligence algorithm, generate customized service information and its access portal.
The method according to claim 1, wherein after outputting the customized service access portal, the method further comprises:

Update the customized service information based on the subsequent dialogue communication data in the current dialog box.
The method according to claim 1, wherein the customized service access entry is output in the current dialog box.
The method according to claim 1, wherein after outputting the customized service access portal, the method further comprises:

The keyword for ending the service is acquired in the current dialog box, and the customized service process is ended.
The method according to claim 1, wherein after outputting the customized service access portal, the method further comprises:

Based on the subsequent dialog communication data in the current dialog box, a customized service process operation is performed.
The method according to claim 1, wherein after outputting the customized service access portal, the method further comprises:

Parse the subsequent dialogue communication data in the current dialog box, obtain a transaction unit identifier, and match the transaction unit identifier with a pre-stored identifier;

When the transaction unit identifier matches the pre-stored transaction end identifier successfully, the transaction process ends.
An automatic order generation system, characterized in that it comprises:

The client terminal is used to obtain the dialog communication data in the current dialog box and output the customized service access entry;

The cloud server is used to analyze the conversation communication data, identify transaction-related information and corresponding online service information, and combine the transaction-related information and the online service information to generate customized service information and its access portal .
The system of claim 8, wherein the cloud server includes a hybrid real-time processing engine for analyzing the dialogue communication data and identifying transaction-related information and corresponding online service information;

The distributed service cluster is used to combine the transaction-related information and the online service information to generate customized service information and its access portal.
A storage medium having a computer program stored thereon, wherein the method for automatically generating an order according to claim 1 is realized when the computer program is executed by a processor.