WO2020141883A3 - Interactive home shopping phone ordering system using artificial intelligence - Google Patents

Interactive home shopping phone ordering system using artificial intelligence Download PDF

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Publication number
WO2020141883A3
WO2020141883A3 PCT/KR2020/000023 KR2020000023W WO2020141883A3 WO 2020141883 A3 WO2020141883 A3 WO 2020141883A3 KR 2020000023 W KR2020000023 W KR 2020000023W WO 2020141883 A3 WO2020141883 A3 WO 2020141883A3
Authority
WO
WIPO (PCT)
Prior art keywords
home shopping
artificial intelligence
ordering
interactive home
ordering system
Prior art date
Application number
PCT/KR2020/000023
Other languages
French (fr)
Korean (ko)
Other versions
WO2020141883A2 (en
Inventor
이승호
이주헌
Original Assignee
에스케이 주식회사
주식회사 유베이스
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 에스케이 주식회사, 주식회사 유베이스 filed Critical 에스케이 주식회사
Publication of WO2020141883A2 publication Critical patent/WO2020141883A2/en
Publication of WO2020141883A3 publication Critical patent/WO2020141883A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0641—Shopping interfaces
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Finance (AREA)
  • Accounting & Taxation (AREA)
  • Physics & Mathematics (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Theoretical Computer Science (AREA)
  • Economics (AREA)
  • General Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Human Computer Interaction (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The interactive home shopping phone ordering method using artificial intelligence, according to an embodiment of the present invention, comprises the steps of: extracting product information about a product being broadcast on a home shopping channel; receiving a customer's speech input; converting the speech input into text information; and performing the process of ordering the product on the basis of the converted text information. Accordingly, the interactive home shopping phone ordering method using artificial intelligence can maximize ordering service effects even for customers who are unfamiliar with automated ordering using an ARS.
PCT/KR2020/000023 2019-01-04 2020-01-02 Interactive home shopping phone ordering system using artificial intelligence WO2020141883A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR1020190001092A KR102212093B1 (en) 2019-01-04 2019-01-04 AI interactive phone ordering system for T commerce
KR10-2019-0001092 2019-01-04

Publications (2)

Publication Number Publication Date
WO2020141883A2 WO2020141883A2 (en) 2020-07-09
WO2020141883A3 true WO2020141883A3 (en) 2020-10-01

Family

ID=71407311

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/KR2020/000023 WO2020141883A2 (en) 2019-01-04 2020-01-02 Interactive home shopping phone ordering system using artificial intelligence

Country Status (2)

Country Link
KR (1) KR102212093B1 (en)
WO (1) WO2020141883A2 (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR102386529B1 (en) * 2020-09-09 2022-05-13 주식회사 씨앤에이아이 Apparatus and method for verifying road name address recognized based on voice
KR20220154532A (en) 2021-05-13 2022-11-22 (주)와이즈에이아이 Automatic call response system for orders and reservations
CN113590750A (en) * 2021-07-30 2021-11-02 北京小米移动软件有限公司 Man-machine conversation method, device, electronic equipment and storage medium
KR102492574B1 (en) * 2022-07-15 2023-01-27 오더퀸 주식회사 SYSTEM FOR PROVIDING ORDERING SERVICE USING WEAK Supervised Learning BASED CHATBOT ON VOICE ACTIVATED OCONVERSATIONAL KIOSK

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20060021254A (en) * 2004-09-02 2006-03-07 하준수 Customer response and a commodity ordering system by wireless phone
KR20100126992A (en) * 2009-05-25 2010-12-03 미디어젠(주) Address searching method using voice recognition capable of reducing number of times of command
KR101575276B1 (en) * 2015-03-19 2015-12-08 주식회사 솔루게이트 Virtual counseling system
KR20170059241A (en) * 2015-11-20 2017-05-30 쿠팡 주식회사 System and method for managing customer service representative
KR101925147B1 (en) * 2018-03-30 2018-12-04 옥타코 주식회사 blockchain-based home shopping data processing system utilizing biometric remote controller

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20060021254A (en) * 2004-09-02 2006-03-07 하준수 Customer response and a commodity ordering system by wireless phone
KR20100126992A (en) * 2009-05-25 2010-12-03 미디어젠(주) Address searching method using voice recognition capable of reducing number of times of command
KR101575276B1 (en) * 2015-03-19 2015-12-08 주식회사 솔루게이트 Virtual counseling system
KR20170059241A (en) * 2015-11-20 2017-05-30 쿠팡 주식회사 System and method for managing customer service representative
KR101925147B1 (en) * 2018-03-30 2018-12-04 옥타코 주식회사 blockchain-based home shopping data processing system utilizing biometric remote controller

Also Published As

Publication number Publication date
KR20200092448A (en) 2020-08-04
WO2020141883A2 (en) 2020-07-09
KR102212093B1 (en) 2021-02-03

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