WO2020134506A1 - 信息回放方法、装置、电子设备和计算机可读存储介质 - Google Patents

信息回放方法、装置、电子设备和计算机可读存储介质 Download PDF

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Publication number
WO2020134506A1
WO2020134506A1 PCT/CN2019/113920 CN2019113920W WO2020134506A1 WO 2020134506 A1 WO2020134506 A1 WO 2020134506A1 CN 2019113920 W CN2019113920 W CN 2019113920W WO 2020134506 A1 WO2020134506 A1 WO 2020134506A1
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Prior art keywords
information
user
playback
storage location
computer
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English (en)
French (fr)
Inventor
夏耿杰
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Beijing ByteDance Network Technology Co Ltd
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Beijing ByteDance Network Technology Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/21—Design, administration or maintenance of databases

Definitions

  • the present disclosure relates to the field of information processing, and in particular, to an information playback method, device, electronic device, and computer-readable storage medium.
  • the present disclosure proposes an information playback method, device, electronic equipment, and computer-readable storage medium, with a view to presenting information to users intuitively, efficiently, and in an orderly manner, and improving the user experience.
  • an embodiment of the present disclosure provides an information playback method, including: determining user information; acquiring first information from a first storage location according to the user information; and generating the first information according to a time stamp of the first information A message playback animation.
  • acquiring the first information from the first storage location according to the user information includes: acquiring the first information from the first storage location according to the user information and first time information, the first time information Indicates the time range to which the first information belongs.
  • acquiring the first information from the first storage location according to the user information includes: acquiring the first information from the first storage location according to the user information and first dialog type information, the first dialog The type information indicates the type of conversation to which the first information belongs.
  • the playback animation displays the first information corresponding to the second dialogue type in the first information through the first display mode.
  • acquiring the first information from the first storage location according to the user information includes: acquiring the first information from the first storage location according to the user information and the first keyword, the first information includes The first keyword.
  • the playback animation displays the first information corresponding to the second keyword in the first information in a second display mode.
  • acquiring the first information from the first storage location according to the user information includes: acquiring the first information from the first storage location according to the user information and the first platform information, the first platform information Indicating the platform to which the first information belongs.
  • the playback animation displays the first information corresponding to the second platform information in the first information in a third display mode.
  • generating a playback animation of the first information includes: generating a playback animation of the first information according to a first time interval.
  • an embodiment of the present disclosure provides an information playback device, including: a determination module for determining user information; an acquisition module for acquiring first information from a first storage location according to the user information; a generation module for Generating a playback animation of the first information according to the time stamp of the first information.
  • the acquiring module is further configured to acquire the first information from the first storage location according to the user information and the first time information, the first time information indicating a time range to which the first information belongs .
  • the acquisition module is further configured to acquire the first information from the first storage location according to the user information and the first conversation type information, the first conversation type information indicating the first information belongs to Type of conversation.
  • the playback animation displays the first information corresponding to the second dialogue type in the first information through the first display mode.
  • the acquiring module is further configured to acquire the first information from the first storage location according to the user information and the first keyword, where the first information includes the first keyword.
  • the playback animation displays the first information corresponding to the second keyword in the first information in a second display mode.
  • the acquiring module is further configured to acquire the first information from the first storage location according to the user information and the first platform information, and the first platform information indicates the platform to which the first information belongs.
  • the playback animation displays the first information corresponding to the second platform information in the first information in a third display mode.
  • the generating module is further configured to generate a playback animation of the first information according to the first time interval.
  • an embodiment of the present disclosure provides an electronic device, including: a memory for storing computer-readable instructions; and one or more processors for executing the computer-readable instructions so that the processor operates To implement any of the aforementioned information playback methods in the first aspect.
  • an embodiment of the present disclosure provides a non-transitory computer-readable storage medium for storing computer instructions, which when executed by a computer causes the The computer executes any of the aforementioned information playback methods in the first aspect.
  • the present disclosure discloses an information playback method, device, electronic device, and computer-readable storage medium.
  • the information playback method includes: determining user information; acquiring first information from a first storage location according to the user information; and generating a playback animation of the first information according to a time stamp of the first information.
  • the embodiments of the present disclosure can efficiently and orderly present information to users, and improve the user experience.
  • Embodiment 1 is a flowchart of Embodiment 1 of an information playback method provided by an embodiment of the present disclosure
  • Embodiment 2 is a flowchart of Embodiment 2 of an information playback method provided by an embodiment of the present disclosure
  • Embodiment 1 of an information playback device provided by an embodiment of the present disclosure
  • Embodiment 2 is a schematic structural diagram of Embodiment 2 of an information playback device provided by an embodiment of the present disclosure
  • FIG. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure.
  • illustrations provided in the following embodiments only illustrate the basic idea of the present disclosure in a schematic manner.
  • the illustrations only show the components related to the present disclosure rather than the number, shape and shape of the components in actual implementation Dimension drawing, the type, number and ratio of each component can be changed at will during its actual implementation, and the component layout type may also be more complicated.
  • FIG. 1 is a flowchart of Embodiment 1 of an information playback method provided by an embodiment of the present disclosure.
  • the information playback method provided in this embodiment may be executed by an information playback device, which may be implemented as software or hardware It can also be implemented as a combination of software and hardware.
  • the information playback device can be integrated in a computer device, such as a mobile computer device or a desktop computer device.
  • the information playback method of the embodiment of the present disclosure can be applied, for example, to a scenario where a user uses a computer device to communicate with each other, and also to a scenario where a user and customer service use a computer device to have a dialog, but not limited to this.
  • the customer service as a party in the conversation can also be called a user;
  • the conversation information of the conversation between users includes inputting text, symbols, expressions, etc. through the input device, and can also include voice input through the input device, such as
  • the computer device provides an interactive interface for the two or more parties of the dialogue, and the two or more parties of the dialogue can input the above content through the interactive interface, and the interactive interface can display the entered content to communicate to the parties.
  • Embodiment 1 of the information playback method provided by the embodiment of the present disclosure includes the following steps:
  • Step S101 determining user information
  • the information playback method provided in the implementation of the present disclosure is expected to present the user's information efficiently and orderly. Therefore, first, the user information corresponding to the information that is expected to be presented must be determined in order to determine the range of information that is expected to be presented.
  • the user information includes but is not limited to one or more of the following user information: user's device identification ID (identification or identity, ID), user ID (such as user nickname, mobile phone number, e-mail address Wait).
  • Step S102 Acquire first information from a first storage location according to the user information
  • the first information is acquired from the first storage location according to the user information determined in step S101. Therefore, the acquired first information corresponds to the user information.
  • the first information is, for example, first dialogue information. It can be understood that, by acquiring the first information from the first storage location according to the user information in step S102, one piece of first information may be acquired, or a plurality of pieces of first information may also be acquired. It is worth noting that the dialogue process is a dialogue process among multiple users.
  • the first information determined according to the user information of the user may include The one or more first information input by the one user may also include one or more first information input by other users who are in conversation with the one user, and these first information are all the same as the user information determined in step S101 correspond. For example, user A and user B and C respectively talk to each other.
  • the user information determined in step S101 includes user information of user A
  • the first information determined in step S102 includes user A and user B.
  • the first information and the first information entered during the conversation between user A and user C may also include the first information entered during the conversation between user B and user A and the first information entered during the conversation between user C and user A, but It does not include the information entered when User B is talking to C or when User C is talking to User B, because the information entered when User B is talking to User C or when User C is talking to User B is not for User A, as in step S101 The determined user information of user A does not correspond.
  • the user information determined in step S101 includes the user of user A Information
  • the first information determined in step S102 includes the information input by the user B and the user C through the group, because the information input by the user B and the user C through the group and the user of the determined user A Information correspondence.
  • the first storage location in the embodiment of the present disclosure is, for example, a storage location used by the session software to store the conversation history content. It can be understood that the first storage location includes one storage location or multiple storage locations; and the first The storage location may be a local storage location, so that the first information will be obtained in the local storage location in step S102, or the storage location may be a network storage location, so that the first information will be obtained in the network storage location in step S102 .
  • the first storage location is a preset first storage location.
  • the user information determined in step S101 includes a user device ID
  • the preset first storage location includes a storage location p for the conversation software A to store the conversation history content and a storage location for the conversation software B to store the conversation history content q
  • the first information will be acquired from the storage locations p and q according to the user equipment ID.
  • Step S103 Generate a playback animation of the first information according to the time stamp of the first information.
  • the timestamp of the first information is, for example, the generation time used for the first information, and in step S103, the first information will be sorted according to the order of the timestamps to generate The playback animation of the first information.
  • the user information determined in step S102 includes the user information of user A.
  • the first information acquired in step S102 includes the first information a1 and a2 input when user A and user C are in conversation, and also includes the user C and user A.
  • First information c1 where the first information a1, a2, and c1 are sorted into a1, c1, and a2 in the order of their respective time stamps, then the playback animation of the first information generated in step S103 will follow a1,
  • the first information above is displayed in the order of c1 and a2.
  • the dialogue interface will be displayed in the generated playback animation, and then a1, c1 and a2 will be displayed on the dialogue interface in the order of a1, c1 and a2, in order to The process reappears.
  • generating a playback animation of the first information includes generating a playback animation of the first information according to a first time interval, where the first time interval is, for example, a preset time interval.
  • the time interval for entering the dialogue information is uncertain, the user may respond quickly, or may be interrupted for a long time due to thinking about the dialogue content or due to other things.
  • the dialogue information is generated by the embodiment of the present disclosure
  • the above preset time interval is 0.5 seconds, then in the step In the playback animation generated in S103, a1 is first displayed on the dialogue interface, c1 is displayed after 0.5 seconds, and a2 is displayed after 0.5 seconds.
  • the information playback method provided by the embodiment of the present disclosure obtains the first information from the first storage location according to the user information, sorts and generates the playback animation of the first information according to the time stamp of the first information, and can intuitively, efficiently, and orderly A piece of information is presented to the user through the playback animation, and there is no need to manually locate the dialog window to read the historical content as in the prior art, which brings a good experience to the user.
  • step S102 after acquiring the first information from the first storage location according to the user information, the method further includes:
  • Step S201 Determine a timestamp of the first information
  • each dialogue information will be recorded when it is input to the computer device, so in step S102: according to the user information from the first storage location
  • the time stamp of the first information may be determined based on the recorded time. For example, when the user inputs the first information a1 through the computer device at time t1, t1 may be determined as the time stamp of the first information a1.
  • step S201: determining the time stamp of the first information includes determining the time stamp of the first information based on a preset reference time system.
  • the preset reference time system is, for example, a preset time zone and/or a preset time.
  • step S103 After determining the time stamp of the first information in step S201, further in step S103: generating a playback animation of the first information according to the time stamp of the first information, according to the time stamp quantized according to the reference time A piece of information is sorted and a playback animation is generated, which can present the first information in an orderly manner according to the order in which the first information actually occurs.
  • the step S102 acquiring the first information from the first storage location according to the user information, including according to the user information and one or more of the following information, from the first A storage location to obtain the first information:
  • First time information First time information, first conversation type information, first keyword, first platform information, etc.
  • the first information is acquired from the first storage location according to the user information and the first time information.
  • the first time information indicates a time range to which the first information belongs, and the first time information may be expressed as a time range such as year, month, day, and hour.
  • the user information determined in step S101 is user information of user A
  • the first time information is, for example, last month
  • step S102 the time range belonging to the previous month will be obtained from the first storage location
  • the first information is acquired from the first storage location according to the user information and the first conversation type information.
  • the first conversation type information indicates the conversation type to which the first information belongs.
  • various conversations may have different conversation types, such as a voice conversation type, a text conversation type, etc.
  • the business on which the conversation is based will also have different classifications, such as between the user and customer service.
  • the user may initiate a pre-sale dialogue type dialogue based on the pre-sale consultation service, or may initiate a post-sale dialogue type dialogue based on the after-sale processing service.
  • the first information may be obtained from the first storage location according to the user information and the first dialog type information.
  • the information playback method of the embodiment of the present disclosure is applicable to the scenario where the customer service of the sales website and the user dialogue, the user information determined in step S101 is the user information of customer service A, and the first dialogue type information is, for example, after-sales Dialogue type information, then in step S102, the first information will be obtained from the first storage location based on the customer service A user information and the after-sale dialogue type information, the first information includes the customer service A user information corresponding to All the first dialogue information that belongs to the after-sale dialogue type information.
  • step S101 of the information playback method of the embodiment of the present disclosure is first performed to determine that the user information is the user information of customer service A.
  • Customer service A generates the following conversation history content with users B and C through the customer service system: At the first time, customer service A and user B conducted the following sequence of pre-sales dialogue types "b1, a1, a2, b2"; At two times, customer service A and user C conducted the following sequence of after-sales dialogue types of dialogue “c1, a3, a4, a5”; at the third time, customer service A and user B conducted the following sequence of after-sale dialogue type dialogues “b3 , B4, a6, b5", a, b, and c in the above dialogue represent the dialogue information entered by customer service A, user B, and user C, respectively.
  • the first information acquired from the first storage location according to the user information of the customer service A and the after-sales dialogue type includes c1, a3, a4, a5 at the second time, and b3, b4 at the third time , A6, b5, so in step S103, a playback animation will be generated according to the time stamps of c1, a3, a4, a5 and b3, b4, a6, b5 for presentation to the user.
  • the playback animation displays the first information according to the dialog object of the user information.
  • the first information acquired in step S102 includes the customer service A and the user C.
  • the first conversation information c1, a3, a4, and a5 between the first conversation information also includes the first conversation information b3, b4, a6, and b5 between customer service A and user B, where the first conversation between customer service A and user C
  • the information c1, a3, a4, and a5 occur before the first conversation information b3, b4, a6, and b5 between customer service A and user B, so the playback animation generated in step S103 is first based on the conversation object C of customer service A Display the first dialogue interface, display the first dialogue information in the order of c1, a3, a4, and a5 in the first dialogue interface, and then display the second dialogue interface according to the dialogue object B of the customer service A, in the second dialogue interface
  • the first dialogue information is displayed in the order of b3, b4, a6, and b5.
  • the first information is acquired from the first storage location according to the user information and the first keyword.
  • the first information includes the first keyword.
  • the user information determined in step S101 is the user information of user A.
  • the first storage location only the conversation history content of the M pieces of information of user A and user B is stored.
  • step S102 is executed according to user A’s
  • the user information and the first keyword acquire the first information from the first storage location
  • the N pieces of information including the first keyword in the M pieces of information will be acquired, that is, the above N pieces of information will be determined as the first information, or M
  • the N pieces of information including the first keyword together with the context of the N pieces of information are determined as the first information to be acquired.
  • step S103 is executed to generate a playback animation of the first information according to the time stamp of the N pieces of information, or according to the time stamp of the N pieces of information and its context information.
  • the first information is acquired from the first storage location according to the user information and the first platform information.
  • the first platform information indicates the platform to which the first information belongs.
  • the dialogue function can be realized through different dialogue platforms, such as a web page platform or different software platforms.
  • the dialogue history content generated by these dialogue platforms is stored in the first storage location.
  • the user information and the first platform information may only acquire the first information in the platform indicated by the first platform information.
  • the playback animation of the first information generated in step S103 displays the first information corresponding to the second dialogue type in the first information according to the first display mode.
  • the second display mode displays the first information corresponding to the preset dialogue object of the user information in the first information, and displays the first information corresponding to the second time information in the first information according to the third display mode, according to
  • the fourth display mode displays the first information corresponding to the second keyword in the first information, and/or displays the first information corresponding to the second platform information in the first information according to the fifth display mode.
  • the display manner is, for example, displaying the first information through a preset font, a preset background color, a preset light and shadow, a preset font size, a preset prompt sound, or a preset animation.
  • step S101 of the information playback method of the disclosed embodiment it is determined that the user information is user information of customer service A.
  • Customer service A generates the following conversation history content with users B and C through the customer service system: At the first time, customer service A and user B conducted the following sequence of pre-sales dialogue types "b1, a1, a2, b2"; At two times, customer service A and user C conducted the following sequence of after-sales dialogue types of dialogue “c1, a3, a4, a5”; at the third time, customer service A and user B conducted the following sequence of after-sale dialogue type dialogues “b3 , B4, a6, b5", a, b, and c in the above conversation represent the conversation information input by customer service A, user B, and user C, respectively.
  • the first information acquired from the first storage location according to the user information of the customer service A includes b1, a1, a2, b2 at the first time, and c1, a3, a4, a5 at the second time.
  • b3, b4, a6, b5 at the third time in step S103, according to the above first information b1, a1, a2, b2, and c1, a3, a4, a5, and b3, b4, a6, b5
  • the timestamp of the generated playback animation to present to the user.
  • the playback animation displays the first information corresponding to the pre-sale dialogue type in the first information according to the first display mode (the background color is red), and displays the first information according to the second display mode (bold font)
  • the first message corresponding to the conversation target user C of customer service A in the message then in the playback animation generated in step S103, b1, a1, a2, b2 in the above first message will be displayed through the red background, For c1, a3, a4, and a5 in the above first message, it will be displayed in bold font.
  • the b3, b4, a6, and b5 in the above first information will be displayed in a default display mode.
  • FIG. 3 is a schematic structural diagram of Embodiment 1 of an information playback apparatus provided by an embodiment of the present disclosure.
  • the information playback apparatus 300 includes a determination module 301, an acquisition module 302, and a generation module 303. among them,
  • the determination module 301 is used to determine user information
  • the obtaining module 302 is configured to obtain the first information from the first storage location according to the user information
  • the generating module 303 is configured to generate a playback animation of the first information according to the time stamp of the first information.
  • the device shown in FIG. 3 may perform the method of the embodiment shown in FIG. 1.
  • the related functional modules of the device reference may be made to the related description of the embodiment shown in FIG. 1, and details are not described herein again.
  • the information playback apparatus 400 includes, in addition to the determination module 301, the acquisition module 302, and the generation module 303 included in the foregoing information playback apparatus 300, :
  • the time stamp determining module 401 is used to determine the time stamp of the first information.
  • the device shown in FIG. 4 may perform the method of the embodiment shown in FIG. 2.
  • the related functional modules of the device reference may be made to the related description of the embodiment shown in FIG.
  • FIG. 5 shows a schematic structural diagram of an electronic device 500 suitable for implementing embodiments of the present disclosure.
  • the electronic devices in the embodiments of the present disclosure may include, but are not limited to, such as mobile phones, notebook computers, digital broadcast receivers, PDAs (personal digital assistants), PADs (tablet computers), PMPs (portable multimedia players), in-vehicle terminals (e.g. Mobile terminals such as car navigation terminals) and fixed terminals such as digital TVs, desktop computers and the like.
  • PDAs personal digital assistants
  • PADs tablet computers
  • PMPs portable multimedia players
  • in-vehicle terminals e.g. Mobile terminals such as car navigation terminals
  • fixed terminals such as digital TVs, desktop computers and the like.
  • the electronic device shown in FIG. 5 is just an example, and should not bring any limitation to the functions and use scope of the embodiments of the present disclosure.
  • the electronic device 500 may include a processing device (such as a central processing unit, a graphics processor, etc.) 501, which may be loaded into random access according to a program stored in a read-only memory (ROM) 502 or from the storage device 508
  • the program in the memory (RAM) 503 performs various appropriate operations and processes.
  • various programs and data necessary for the operation of the electronic device 500 are also stored.
  • the processing device 501, ROM 502, and RAM 503 are connected to each other via a bus or a communication line 504.
  • An input/output (I/O) interface 505 is also connected to the bus or communication line 504.
  • the following devices can be connected to the I/O interface 505: including input devices 506 such as touch screen, touch pad, keyboard, mouse, image sensor, microphone, accelerometer, gyroscope, etc.; including, for example, liquid crystal display (LCD), speaker, An output device 507 such as a vibrator; a storage device 508 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 509.
  • the communication device 509 may allow the electronic device 500 to perform wireless or wired communication with other devices to exchange data.
  • FIG. 4 shows an electronic device 500 having various devices, it should be understood that it is not required to implement or have all the devices shown. More or fewer devices may be implemented or provided instead.
  • the process described above with reference to the flowchart may be implemented as a computer software program.
  • embodiments of the present disclosure include a computer program product that includes a computer program carried on a computer-readable medium, the computer program containing program code for performing the method shown in the flowchart.
  • the computer program may be downloaded and installed from the network through the communication device 509, or from the storage device 508, or from the ROM 502.
  • the processing device 501 When the computer program is executed by the processing device 501, the above-described functions defined in the method of the embodiments of the present disclosure are executed.
  • the above-mentioned computer-readable medium in the present disclosure may be a computer-readable signal medium or a computer-readable storage medium or any combination of the two.
  • the computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: electrical connections with one or more wires, portable computer disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable Programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the foregoing.
  • the computer-readable storage medium may be any tangible medium containing or storing a program, which may be used by or in combination with an instruction execution system, apparatus, or device.
  • the computer-readable signal medium may include a data signal that is propagated in baseband or as part of a carrier wave, in which computer-readable program code is carried. This propagated data signal can take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • the computer-readable signal medium may also be any computer-readable medium other than a computer-readable storage medium, and the computer-readable signal medium may send, propagate, or transmit a program for use by or in combination with an instruction execution system, apparatus, or device .
  • the program code contained on the computer-readable medium may be transmitted using any appropriate medium, including but not limited to: electric wires, optical cables, RF (radio frequency), etc., or any suitable combination of the foregoing.
  • the computer-readable medium may be included in the electronic device; or it may exist alone without being assembled into the electronic device.
  • the computer-readable medium carries one or more programs.
  • the electronic device When the one or more programs are executed by the electronic device, the electronic device is caused to: obtain at least two Internet protocol addresses; send the node evaluation device including the at least two A node evaluation request for an Internet protocol address, wherein the node evaluation device selects and returns an Internet protocol address from the at least two Internet protocol addresses; receives the Internet protocol address returned by the node evaluation device; wherein, the obtained The Internet Protocol address indicates the edge node in the content distribution network.
  • the computer-readable medium carries one or more programs, and when the one or more programs are executed by the electronic device, the electronic device is caused to: receive a node evaluation request including at least two Internet protocol addresses; Among the at least two Internet protocol addresses, select the Internet protocol address; return the selected Internet protocol address; wherein, the received Internet protocol address indicates an edge node in the content distribution network.
  • the computer program code for performing the operations of the present disclosure can be written in one or more programming languages or a combination thereof.
  • the programming languages include object-oriented programming languages such as Java, Smalltalk, C++, and also include conventional Procedural programming language-such as "C" language or similar programming language.
  • the program code may execute entirely on the user's computer, partly on the user's computer, as an independent software package, partly on the user's computer and partly on a remote computer, or entirely on the remote computer or server.
  • the remote computer can be connected to the user's computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computer (for example, through an Internet service provider Internet connection).
  • LAN local area network
  • WAN wide area network
  • Internet service provider Internet connection for example, AT&T, MCI, Sprint, EarthLink, MSN, GTE, etc.
  • each block in the flowchart or block diagram may represent a module, program segment, or part of code that contains one or more logic functions Executable instructions.
  • the functions noted in the block may occur out of the order noted in the figures. For example, two blocks represented in succession may actually be executed in parallel, and they may sometimes be executed in the reverse order, depending on the functions involved.
  • each block in the block diagrams and/or flowcharts, and combinations of blocks in the block diagrams and/or flowcharts can be implemented with dedicated hardware-based systems that perform specified functions or operations Or, it can be realized by a combination of dedicated hardware and computer instructions.
  • the units described in the embodiments of the present disclosure may be implemented in software or hardware.
  • the name of the unit does not constitute a limitation on the unit itself.
  • the first obtaining unit may also be described as "a unit that obtains at least two Internet protocol addresses".

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Abstract

一种信息回放方法、装置、电子设备、和计算机可读存储介质。其中所述信息回放方法包括：确定用户信息（S101）；根据所述用户信息从第一存储位置获取第一信息（S102）；根据所述第一信息的时间戳，生成所述第一信息的回放动画（S103）。上述方法根据第一信息的时间戳生成第一信息的回放动画，能够将第一信息高效、有序地呈现给使用者，提升使用体验。

Description

信息回放方法、装置、电子设备和计算机可读存储介质
相关申请的交叉引用
本申请要求于2019年01月02日提交的，申请号为201811654083.0、发明名称为“信息回放方法、装置、电子设备和计算机可读存储介质”的中国专利申请的优先权，该申请的全文通过引用结合在本申请中。
技术领域
本公开涉及信息处理领域，尤其涉及一种信息回放方法、装置、电子设备及计算机可读存储介质。
背景技术
随着互联网相关技术的进步，各种基于互联网的计算机应用为用户带来良好的体验，例如用户之间可以通过会话软件(或社交软件)随时联系，用户和客服之间可以通过会话软件高效解决问题。
在使用上述会话软件的过程中，存在事后浏览对话历史内容的需求，例如对对话历史内容中的重要事项进行确认。现有技术中，只能通过对话时所使用的软件打开与特定对象对话的窗口，手动查看历史内容，操作十分繁琐；当与同一特定对象使用了多种软件进行对话时，通过上述繁琐的手动方式在多种软件上所查看的历史内容，往往前后不相关联，更加难以满足需求。
发明内容
本公开提出一种信息回放方法、装置、电子设备、和计算机可读存储介质，以期将信息直观、高效、有序地呈现给使用者，提升使用体验。
第一方面，本公开实施例提供一种信息回放方法，包括：确定用户信息；根据所述用户信息从第一存储位置获取第一信息；根据所述第一信息的时间戳，生成所述第一信息的回放动画。
进一步的，根据所述用户信息从第一存储位置获取第一信息，包括：根据所述用户信息和第一时间信息从所述第一存储位置获取所述第一信息，所述第一时间信息指示所述第一信息所属的时间范围。
进一步的，根据所述用户信息从第一存储位置获取第一信息，包括：根据所述用户信息和第一对话类型信息从所述第一存储位置获取所述第一信息，所述第一对话类型信息指示所述第一信息所属的对话类型。
进一步的，所述回放动画通过第一显示方式显示所述第一信息中与第二对话类型对应的第一信息。
进一步的，根据所述用户信息从第一存储位置获取第一信息，包括：根据所述用户信息和第一关键字从所述第一存储位置获取所述第一信息，所述第一信息包括所述第一关键字。
进一步的，所述回放动画通过第二显示方式显示所述第一信息中与第二关键字对应的第一信息。
进一步的，根据所述用户信息从第一存储位置获取第一信息，包括：根据所述用户信息和第一平台信息从所述第一存储位置获取所述第一信息，所述第一平台信息指示所述第一信息所属的平台。
进一步的，所述回放动画通过第三显示方式显示所述第一信息中与第二平台信息对应的第一信息。
进一步的，生成所述第一信息的回放动画，包括：根据第一时间间隔生成所述第一信息的回放动画。
第二方面，本公开实施例提供一种信息回放装置，包括：确定模块，用于确定用户信息；获取模块，用于根据所述用户信息从第一存储位置获取第一信息；生成模块，用于根据所述第一信息的时间戳， 生成所述第一信息的回放动画。
进一步的，所述获取模块还用于根据所述用户信息和第一时间信息从所述第一存储位置获取所述第一信息，所述第一时间信息指示所述第一信息所属的时间范围。
进一步的，所述获取模块还用于根据所述用户信息和第一对话类型信息从所述第一存储位置获取所述第一信息，所述第一对话类型信息指示所述第一信息所属的对话类型。
进一步的，所述回放动画通过第一显示方式显示所述第一信息中与第二对话类型对应的第一信息。
进一步的，所述获取模块还用于根据所述用户信息和第一关键字从所述第一存储位置获取所述第一信息，所述第一信息包括所述第一关键字。
进一步的，所述回放动画通过第二显示方式显示所述第一信息中与第二关键字对应的第一信息。
进一步的，所述获取模块还用于根据所述用户信息和第一平台信息从所述第一存储位置获取所述第一信息，所述第一平台信息指示所述第一信息所属的平台。
进一步的，所述回放动画通过第三显示方式显示所述第一信息中与第二平台信息对应的第一信息。
进一步的，所述生成模块还用于根据第一时间间隔生成所述第一信息的回放动画。
第三方面，本公开实施例提供一种电子设备，包括：存储器，用于存储计算机可读指令；以及一个或多个处理器，用于运行所述计算机可读指令，使得所述处理器运行时实现前述第一方面中的任一所述信息回放方法。
第四方面，本公开实施例提供一种非暂态计算机可读存储介质，该非暂态计算机可读存储介质用于存储计算机指令，当所述计算机可读指令由计算机执行时，使得所述计算机执行前述第一方面中的任一所述信息回放方法。
本公开公开了一种信息回放方法、装置、电子设备和计算机可读 存储介质。其中该信息回放方法包括：确定用户信息；根据所述用户信息从第一存储位置获取第一信息；根据所述第一信息的时间戳，生成所述第一信息的回放动画。本公开实施例能够将信息高效、有序地呈现给使用者，提升使用体验。
上述说明仅是本公开技术方案的概述，为了能更清楚了解本公开的技术手段，而可依照说明书的内容予以实施，并且为让本公开的上述和其他目的、特征和优点能够更明显易懂，以下特举较佳实施例，并配合附图，详细说明如下。
附图说明
为了更清楚地说明本公开实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作一简单地介绍，显而易见地，下面描述中的附图是本公开的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1为本公开实施例提供的信息回放方法实施例一的流程图；
图2为本公开实施例提供的信息回放方法实施例二的流程图；
图3为本公开实施例提供的信息回放装置实施例一的结构示意图；
图4为本公开实施例提供的信息回放装置实施例二的结构示意图；
图5为根据本公开实施例提供的电子设备的结构示意图。
具体实施方式
以下通过特定的具体实例说明本公开的实施方式，本领域技术人员可由本说明书所揭露的内容轻易地了解本公开的其他优点与功效。显然，所描述的实施例仅仅是本公开一部分实施例，而不是全部的实施例。本公开还可以通过另外不同的具体实施方式加以实施或应用，本说明书中的各项细节也可以基于不同观点与应用，在没有背离本公 开的精神下进行各种修饰或改变。需说明的是，在不冲突的情况下，以下实施例及实施例中的特征可以相互组合。基于本公开中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本公开保护的范围。
需要说明的是，下文描述在所附权利要求书的范围内的实施例的各种方面。应显而易见，本文中所描述的方面可体现于广泛多种形式中，且本文中所描述的任何特定结构及/或功能仅为说明性的。基于本公开，所属领域的技术人员应了解，本文中所描述的一个方面可与任何其它方面独立地实施，且可以各种方式组合这些方面中的两者或两者以上。举例来说，可使用本文中所阐述的任何数目个方面来实施设备及/或实践方法。另外，可使用除了本文中所阐述的方面中的一或多者之外的其它结构及/或功能性实施此设备及/或实践此方法。
还需要说明的是，以下实施例中所提供的图示仅以示意方式说明本公开的基本构想，图示中仅显示与本公开中有关的组件而非按照实际实施时的组件数目、形状及尺寸绘制，其实际实施时各组件的型态、数量及比例可为一种随意的改变，且其组件布局型态也可能更为复杂。
另外，在以下描述中，提供具体细节是为了便于透彻理解实例。然而，所属领域的技术人员将理解，可在没有这些特定细节的情况下实践所述方面。
图1为本公开实施例提供的信息回放方法实施例一的流程图，本实施例提供的该信息回放方法可以由一信息回放装置来执行，该信息回放装置可以实现为软件，可以实现为硬件，还可以实现为软件和硬件的组合，该信息回放装置可以集成设置在计算机设备中，比如移动计算机设备中或者台式计算机设备中。
本公开实施例的信息回放方法，举例而言，可以应用于用户之间通过计算机设备对话的场景，还可以应用于用户与客服之间通过计算机设备进行对话的场景，但是并不以此为限，并且可以理解的是，作为对话中的一方的客服也可以称为用户；用户之间对话的对话信息包括通过输入设备输入文字、符号、表情等，还可以包括通过输入设备输入的语音，如本领域技术人员所理解的，计算机设备为对话的双方 或多方提供交互界面，对话的双方或多方可以通过该交互界面输入上述内容，所述交互界面可以显示输入的上述内容以传达给各方。
如图1所示，本公开实施例提供的信息回放方法实施例一包括如下步骤：
步骤S101，确定用户信息；
本公开实施中所提供的信息回放方法，期望将用户的信息高效、有序地呈现，因此首先要确定期望呈现的信息所对应的用户信息，以便确定期望呈现的信息的范围。可选的，所述用户信息包括但不限于如下用户信息中的一种或多种：用户的设备标识ID(identification or identity，ID)、用户的ID(例如用户昵称，手机号码、电子邮箱地址等)。
步骤S102，根据所述用户信息从第一存储位置获取第一信息；
在步骤S102中，根据步骤S101中所确定的用户信息，从第一存储位置获取第一信息，因此，获取的所述第一信息与所述用户信息对应。其中，所述第一信息例如是第一对话信息。可以理解的是，通过步骤S102中根据所述用户信息从第一存储位置获取第一信息，可以获取了一个第一信息，也可以获取了多个第一信息。值得说明的是，对话的过程是多个用户之间的对话过程，当步骤S101中所确定的用户信息包括一个用户的用户信息时，根据该一个用户的用户信息所确定的第一信息可以包括该一个用户所输入的一个或多个第一信息，还可以包括与该一个用户对话的其他用户所输入的一个或多个第一信息，这些第一信息均与步骤S101中所确定的用户信息对应。举例而言：用户A与用户B和C分别对话，当在步骤S101所确定的用户信息包括用户A的用户信息时，在步骤S102中所确定的第一信息包括用户A与用户B对话时输入的第一信息和用户A与用户C对话时输入的第一信息，还可以包括用户B与用户A对话时所输入的第一信息以及用户C与用户A对话时所输入的第一信息，但是不包括用户B与C对话时或者用户C与用户B对话时所输入的信息，因为用户B与用户C对话时或者用户C与用户B对话时所输入的信息不是针对用户A，与步骤S101中所确定的用户A的用户信息不对应。但是，当用户A与用户B和C通过群组对话 时，用户B和用户C通过该群组所输入的信息会显示给用户A，那么当在步骤S101所确定的用户信息包括用户A的用户信息时，在步骤S102中所确定的第一信息包括用户B和用户C通过该群组所输入的信息，因为用户B和用户C通过群组所输入的信息与所述确定的用户A的用户信息对应。
本公开实施例中的第一存储位置例如是会话软件用于存储对话历史内容的存储位置，可以理解的是，所述第一存储位置包括一个存储位置或多个存储位置；并且所述第一存储位置可以是本地存储位置，从而步骤S102中将在本地存储位置获取所述第一信息，所述存储位置也可以是网络存储位置，从而步骤S102中将在网络存储位置获取所述第一信息。
在一个可选的实施例中，所述第一存储位置是预设的第一存储位置。例如步骤S101中所确定的用户信息包括用户设备ID，所述预设的第一存储位置包括会话软件A用于存储对话历史内容的存储位置p和会话软件B用于存储对话历史内容的存储位置q，那么在步骤S102中，将会根据该用户设备ID从上述存储位置p和q获取所述第一信息。
步骤S103，根据所述第一信息的时间戳，生成所述第一信息的回放动画。
本公开实施例中，所述第一信息的时间戳例如对用于所述第一信息的产生时间，在步骤S103中将会按照时间戳的先后顺序对所述第一信息进行排序，从而生成所述第一信息的回放动画。例如步骤S102所确定的用户信息包括用户A的用户信息，步骤S102所获取的第一信息包括用户A与用户C对话时输入的第一信息a1和a2，还包括用户C与用户A对话时输入的第一信息c1，其中第一信息a1，a2和c1按照各自的时间戳的先后顺序排序为a1，c1和a2，那么在步骤S103中所生成的第一信息的回放动画中将按照a1，c1和a2的顺序显示上述第一信息，作为示例，生成的回放动画中将显示对话的界面，然后按照a1，c1和a2的顺序在对话界面上依次显示a1，c1和a2，以期将对话的过程重现。在一个可选的实施例中，生成所述第一信息的回放动画，包括根据第一时间间隔生成所述第一信息的回放动画，其中所述第一时间间隔例 如是预设的时间间隔。由于在用户的实际对话过程中，输入对话信息的时间间隔是不确定的，用户可能响应的很快，也可能由于思考对话内容或者由于其他事物中断了很久，当通过本公开实施例生成对话信息的回放动画时，可以通过预设的时间间隔显示对话信息，例如对于上述示例中第一信息按照时间戳的先后顺序排序为a1，c1和a2，上述预设时间间隔为0.5秒，那么在步骤S103所生成的回放动画中，在对话界面上首先显示a1，在0.5秒后显示c1，又0.5秒后显示a2。
本公开实施例提供的信息回放方法，根据用户信息从第一存储位置获取第一信息，根据第一信息的时间戳排序并生成第一信息的回放动画，能够直观、高效、有序地将第一信息通过回放动画呈现给使用者，不需要像现有技术中手动定位对话窗口翻看历史内容，为使用者带来良好体验。
如图2所示，在本公开的信息回放方法实施例二中，在步骤S102：根据所述用户信息从第一存储位置获取第一信息之后，还包括：
步骤S201，确定所述第一信息的时间戳；
根据本公开实施例所应用的场景，例如用户通过计算机设备对话时，每个对话信息会被记录输入到计算机设备时的时间，从而在步骤S102：根据所述用户信息从第一存储位置获取第一信息之后，可以基于上述记录的时间确定所述第一信息的时间戳，例如用户在时间t1通过计算机设备输入了第一信息a1，那么可以将t1确定为第一信息a1的时间戳。
在一个可选的实施例中，由于计算机设备所记录的时间是根据该计算机设备的系统时间来记录的，而每个用户的计算机设备所设定的系统时间有可能不同，例如设定了不同的时区和/或设定了不同的时间，因此步骤S201：确定所述第一信息的时间戳，包括基于预设的参照时系确定所述第一信息的时间戳。所述预设的参照时系例如是预设时区和/或预设时间。在步骤S201确定第一信息的时间戳后，进一步在步骤S103：根据所述第一信息的时间戳，生成所述第一信息的回放动画中，根据按照参照时系所量化的时间戳对第一信息进行排序并生 成回放动画，能够按照第一信息实际发生的先后顺序有序地呈现第一信息。
在一个可选的实施例中，所述步骤S102：根据所述用户信息从第一存储位置获取第一信息，包括根据所述用户信息和下列信息中的一种信息或多种信息，从第一存储位置获取第一信息：
第一时间信息，第一对话类型信息，第一关键字，第一平台信息等。
例如，在步骤S102中，根据所述用户信息和所述第一时间信息从第一存储位置获取第一信息。其中，所述第一时间信息指示所述第一信息所属的时间范围，所述第一时间信息例如可以表示为年，月,日,小时等时间范围。例如在步骤S101中确定的用户信息是用户A的用户信息，而所述第一时间信息例如为上个月，那么在步骤S102中，将从第一存储位置获取属于上个月这一时间范围内与用户A对应的第一信息。
例如，在步骤S102中，根据所述用户信息和所述第一对话类型信息从第一存储位置获取第一信息。其中，所述第一对话类型信息指示所述第一信息所属的对话类型。在用户通过计算机设备进行对话时，各种对话可能具有不同的对话类型，例如语音对话类型，文字对话类型等；另外对话所基于的业务也会存在不同的分类，例如在用户与客服之间的对话场景中，用户可能基于售前咨询业务发起售前对话类型的对话，也可能基于售后处理业务发起售后对话类型的对话。因此，为了根据使用者的需求准确定位本公开实施例所要呈现的第一信息，在步骤S102中可以根据所述用户信息和所述第一对话类型信息从第一存储位置获取第一信息。举例而言，针对销售网站的客服与用户对话的场景适用本公开实施例的信息回放方法，在步骤S101中所确定的用户信息为客服A的用户信息，所述第一对话类型信息例如是售后对话类型信息，那么在步骤S102中，将会根据所述客服A的用户信息与所述售后对话类型信息从第一存储位置获取第一信息，所述第一信息包括与客服A的用户信息对应的所有属于售后对话类型信息的第一对话信息。作为更加具体的示例，某销售网站的客服系统中所有的对 话历史内容均保存在第一存储位置，当使用者希望通过本公开实施例的信息回放方法获取客服A关于售后对话类型信息的对话信息时，首先执行本公开实施例的信息回放方法的步骤S101，确定所述用户信息为客服A的用户信息。客服A通过客服系统与用户B和C分别产生如下对话历史内容：在第一时间，客服A与用户B进行了如下顺序的售前对话类型的对话“b1，a1，a2，b2”；在第二时间，客服A与用户C进行了如下顺序的售后对话类型的对话“c1，a3，a4，a5”；在第三时间，客服A与用户B进行了如下顺序的售后对话类型的对话“b3，b4，a6，b5”，上述对话中的a、b、c分别代表为客服A、用户B、用户C所输入的对话信息。那么在步骤S102中根据所述客服A的用户信息和售后对话类型从上述第一存储位置所获取的第一信息包括第二时间的c1，a3，a4，a5，和第三时间的b3，b4，a6，b5，从而在步骤S103中，会根据c1，a3，a4，a5和b3，b4，a6，b5的时间戳生成回放动画以呈现给使用者。在一个可选的实施例中，所述回放动画根据所述用户信息的对话对象显示所述第一信息，例如根据上述具体示例，在步骤S102中获取的第一信息包括客服A与用户C之间的第一对话信息c1，a3，a4，和a5，还包括客服A与用户B之间的第一对话信息b3，b4，a6，和b5，其中客服A与用户C之间的第一对话信息c1，a3，a4，和a5发生在客服A与用户B之间的第一对话信息b3，b4，a6，和b5之前，因此在步骤S103中生成的回放动画首先根据客服A的对话对象C显示第一对话界面，在该第一对话界面中按照c1，a3，a4，和a5的顺序显示第一对话信息，然后根据客服A的对话对象B显示第二对话界面，在该第二对话界面中按照b3，b4，a6，和b5的顺序显示第一对话信息。
例如，在步骤S102中，根据所述用户信息和所述第一关键字从第一存储位置获取第一信息。其中，所述第一信息包括所述第一关键字。例如，步骤S101中确定的用户信息为用户A的用户信息，在所述第一存储位置中，仅存储了用户A与用户B的M个信息的对话历史内容，当执行步骤S102根据用户A的用户信息和第一关键字从第一存储位置获取第一信息时，将会获取M个信息中包括所述第一关键字的N个信息即将上述N个信息确定为第一信息，或者把M个信息中包括第一 关键字的N个信息连同所述N个信息的上下文一并确定为第一信息而进行获取。然后执行步骤S103，根据所述N个信息的时间戳，或者根据所述N个信息和其上下文信息的时间戳，生成所述第一信息的回放动画。
例如，在步骤S102中，根据所述用户信息和所述第一平台信息从第一存储位置获取第一信息。其中，所述第一平台信息指示所述第一信息所属的平台。用户通过计算机设备进行对话时，可以通过不同的对话平台例如通过网页平台或者不同的软件平台实现对话功能，通过这些对话平台产生的对话历史内容均存储在第一存储位置，当执行步骤S102根据所述用户信息和所述第一平台信息(例如是网页平台)从第一存储位置获取第一信息时，可以仅获取与第一平台信息指示的平台中的第一信息。
在一个可选的实施例中，所述步骤S103中生成的所述第一信息的回放动画，根据第一显示方式显示所述第一信息中与第二对话类型对应的第一信息，根据第二显示方式显示所述第一信息中与所述用户信息的预设对话对象对应的第一信息，根据第三显示方式显示所述第一信息中与第二时间信息对应的第一信息，根据第四显示方式显示所述第一信息中与第二关键字对应的第一信息，和/或根据第五显示方式显示所述第一信息中与第二平台信息对应的第一信息。其中的显示方式例如是通过预设的字体，预设的底色，预设的光影，预设的字号，预设的提示音，或者预设的动画等显示所述第一信息。作为一个具体的示例，某销售网站的客服系统中所有的对话历史内容均保存在第一存储位置，当使用者希望通过本公开实施例的信息回放方法获取客服A的对话信息时，首先执行本公开实施例的信息回放方法的步骤S101，确定所述用户信息为客服A的用户信息。客服A通过客服系统与用户B和C分别产生如下对话历史内容：在第一时间，客服A与用户B进行了如下顺序的售前对话类型的对话“b1，a1，a2，b2”；在第二时间，客服A与用户C进行了如下顺序的售后对话类型的对话“c1，a3，a4，a5”；在第三时间，客服A与用户B进行了如下顺序的售后对话类型的对话“b3，b4，a6，b5”，上述对话中的a、b、c分别代表为客服A、用户B、 用户C所输入的对话信息。那么在步骤S102中根据所述客服A的用户信息从上述第一存储位置所获取的第一信息包括第一时间的b1，a1，a2，b2，第二时间的c1，a3，a4，a5，和第三时间的b3，b4，a6，b5，在步骤S103中，会根据上述第一信息即b1，a1，a2，b2，和c1，a3，a4，a5，以及b3，b4，a6，b5的时间戳生成回放动画以呈现给使用者。例如，所述回放动画根据第一显示方式(底色为红色)显示所述第一信息中与售前对话类型对应的第一信息，根据第二显示方式(加粗字体)显示所述第一信息中与客服A的对话对象用户C对应的第一信息，那么在步骤S103所生成的回放动画中，对于上述第一信息中的b1，a1，a2，b2将会通过红色的底色显示，对于上述第一信息中的c1，a3，a4，a5将会通过加粗字体显示。可选的，对于上述第一信息中的b3，b4，a6，b5将会采用默认的显示方式进行显示。
图3为本公开实施例提供的信息回放装置实施例一的结构示意图，如图3所示，该信息回放装置300包括：确定模块301，获取模块302，和生成模块303。其中，
所述确定模块301，用于确定用户信息；
所述获取模块302，用于根据所述用户信息从第一存储位置获取第一信息；
所述生成模块303，用于根据所述第一信息的时间戳，生成所述第一信息的回放动画。
图3所示装置可以执行图1所示实施例的方法，所述装置的相关功能模块的实施方式可以参照图1所示实施例的相关描述，此处不再赘述。
在本公开实施例提供的信息回放装置实施例2中，如图4所示，该信息回放装置400除了前述信息回放装置300所包括的确定模块301，获取模块302，和生成模块303，还包括：
时间戳确定模块401，用于确定所述第一信息的时间戳。
图4所示装置可以执行图2所示实施例的方法，所述装置的相关功能模块的实施方式可以参照图2所示实施例的相关描述，此处不再赘述。
下面参考图5，其示出了适于用来实现本公开实施例的电子设备500的结构示意图。本公开实施例中的电子设备可以包括但不限于诸如移动电话、笔记本电脑、数字广播接收器、PDA(个人数字助理)、PAD(平板电脑)、PMP(便携式多媒体播放器)、车载终端(例如车载导航终端)等等的移动终端以及诸如数字TV、台式计算机等等的固定终端。图5示出的电子设备仅仅是一个示例，不应对本公开实施例的功能和使用范围带来任何限制。
如图5所示，电子设备500可以包括处理装置(例如中央处理器、图形处理器等)501，其可以根据存储在只读存储器(ROM)502中的程序或者从存储装置508加载到随机访问存储器(RAM)503中的程序而执行各种适当的动作和处理。在RAM 503中，还存储有电子设备500操作所需的各种程序和数据。处理装置501、ROM 502以及RAM503通过总线或通信线路504彼此相连。输入/输出(I/O)接口505也连接至总线或通信线路504。
通常，以下装置可以连接至I/O接口505：包括例如触摸屏、触摸板、键盘、鼠标、图像传感器、麦克风、加速度计、陀螺仪等的输入装置506；包括例如液晶显示器(LCD)、扬声器、振动器等的输出装置507；包括例如磁带、硬盘等的存储装置508；以及通信装置509。通信装置509可以允许电子设备500与其他设备进行无线或有线通信以交换数据。虽然图4示出了具有各种装置的电子设备500，但是应理解的是，并不要求实施或具备所有示出的装置。可以替代地实施或具备更多或更少的装置。
特别地，根据本公开的实施例，上文参考流程图描述的过程可以被实现为计算机软件程序。例如，本公开的实施例包括一种计算机程序产品，其包括承载在计算机可读介质上的计算机程序，该计算机程序包含用于执行流程图所示的方法的程序代码。在这样的实施例中， 该计算机程序可以通过通信装置509从网络上被下载和安装，或者从存储装置508被安装，或者从ROM 502被安装。在该计算机程序被处理装置501执行时，执行本公开实施例的方法中限定的上述功能。
需要说明的是，本公开上述的计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质或者是上述两者的任意组合。计算机可读存储介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件，或者任意以上的组合。计算机可读存储介质的更具体的例子可以包括但不限于：具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本公开中，计算机可读存储介质可以是任何包含或存储程序的有形介质，该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本公开中，计算机可读信号介质可以包括在基带中或者作为载波一部分传播的数据信号，其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式，包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读信号介质还可以是计算机可读存储介质以外的任何计算机可读介质，该计算机可读信号介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输，包括但不限于：电线、光缆、RF(射频)等等，或者上述的任意合适的组合。
上述计算机可读介质可以是上述电子设备中所包含的；也可以是单独存在，而未装配入该电子设备中。
上述计算机可读介质承载有一个或者多个程序，当上述一个或者多个程序被该电子设备执行时，使得该电子设备：获取至少两个网际协议地址；向节点评价设备发送包括所述至少两个网际协议地址的节点评价请求，其中，所述节点评价设备从所述至少两个网际协议地址中，选取网际协议地址并返回；接收所述节点评价设备返回的网际协 议地址；其中，所获取的网际协议地址指示内容分发网络中的边缘节点。
或者，上述计算机可读介质承载有一个或者多个程序，当上述一个或者多个程序被该电子设备执行时，使得该电子设备：接收包括至少两个网际协议地址的节点评价请求；从所述至少两个网际协议地址中，选取网际协议地址；返回选取出的网际协议地址；其中，接收到的网际协议地址指示内容分发网络中的边缘节点。
可以以一种或多种程序设计语言或其组合来编写用于执行本公开的操作的计算机程序代码，上述程序设计语言包括面向对象的程序设计语言—诸如Java、Smalltalk、C++，还包括常规的过程式程序设计语言—诸如“C”语言或类似的程序设计语言。程序代码可以完全地在用户计算机上执行、部分地在用户计算机上执行、作为一个独立的软件包执行、部分在用户计算机上部分在远程计算机上执行、或者完全在远程计算机或服务器上执行。在涉及远程计算机的情形中，远程计算机可以通过任意种类的网络——包括局域网(LAN)或广域网(WAN)—连接到用户计算机，或者，可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。
附图中的流程图和框图，图示了按照本公开各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分，该模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个接连地表示的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或操作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
描述于本公开实施例中所涉及到的单元可以通过软件的方式实现，也可以通过硬件的方式来实现。其中，单元的名称在某种情况下 并不构成对该单元本身的限定，例如，第一获取单元还可以被描述为“获取至少两个网际协议地址的单元”。
以上描述仅为本公开的较佳实施例以及对所运用技术原理的说明。本领域技术人员应当理解，本公开中所涉及的公开范围，并不限于上述技术特征的特定组合而成的技术方案，同时也应涵盖在不脱离上述公开构思的情况下，由上述技术特征或其等同特征进行任意组合而形成的其它技术方案。例如上述特征与本公开中公开的(但不限于)具有类似功能的技术特征进行互相替换而形成的技术方案。

Claims (12)

  1. 一种信息回放方法，其特征在于，包括：
    确定用户信息；
    根据所述用户信息从第一存储位置获取第一信息；
    根据所述第一信息的时间戳，生成所述第一信息的回放动画。
  2. 根据权利要求1所述的信息回放方法，其特征在于，所述根据所述用户信息从第一存储位置获取第一信息，包括：
    根据所述用户信息和第一时间信息从所述第一存储位置获取所述第一信息，所述第一时间信息指示所述第一信息所属的时间范围。
  3. 根据权利要求1所述的信息回放方法，其特征在于，所述根据所述用户信息从第一存储位置获取第一信息，包括：
    根据所述用户信息和第一对话类型信息从所述第一存储位置获取所述第一信息，所述第一对话类型信息指示所述第一信息所属的对话类型。
  4. 根据权利要求1所述的信息回放方法，其特征在于，所述回放动画通过第一显示方式显示所述第一信息中与第二对话类型对应的第一信息。
  5. 根据权利要求1所述的信息回放方法，其特征在于，所述根据所述用户信息从第一存储位置获取第一信息，包括：
    根据所述用户信息和第一关键字从所述第一存储位置获取所述第一信息，所述第一信息包括所述第一关键字。
  6. 根据权利要求1，所述的信息回放方法，其特征在于，所述回放动画通过第二显示方式显示所述第一信息中与第二关键字对应的第一信息。
  7. 根据权利要求1所述的信息回放方法，其特征在于，所述根据所述用户信息从第一存储位置获取第一信息，包括：
    根据所述用户信息和第一平台信息从所述第一存储位置获取所述第一信息，所述第一平台信息指示所述第一信息所属的平台。
  8. 根据权利要求1所述的信息回放方法，其特征在于，所述回放动画通过第三显示方式显示所述第一信息中与第二平台信息对应的第一信息。
  9. 根据权利要求1所述的信息回放方法，其特征在于，所述生成所述第一信息的回放动画，包括：
    根据第一时间间隔生成所述第一信息的回放动画。
  10. 一种信息回放装置，其特征在于，包括：
    确定模块，用于确定用户信息；
    获取模块，用于根据所述用户信息从第一存储位置获取第一信息；
    生成模块，用于根据所述第一信息的时间戳，生成所述第一信息的回放动画。
  11. 一种电子设备，包括：
    存储器，用于存储计算机可读指令；以及
    处理器，用于运行所述计算机可读指令，使得所述处理器运行时实现根据权利要求1-9中任意一项所述的信息回放方法。
  12. 一种非暂态计算机可读存储介质，用于存储计算机可读指令，当所述计算机可读指令由计算机执行时，使得所述计算机执行权利要求1-9中任意一项所述的信息回放方法。
PCT/CN2019/113920 2018-12-27 2019-10-29 信息回放方法、装置、电子设备和计算机可读存储介质 Ceased WO2020134506A1 (zh)

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