WO2020119324A1

WO2020119324A1 - Cluster communication method, service platform, and storage medium

Info

Publication number: WO2020119324A1
Application number: PCT/CN2019/115068
Authority: WO
Inventors: 邓鹏�
Original assignee: 中兴通讯股份有限公司
Priority date: 2018-12-10
Filing date: 2019-11-01
Publication date: 2020-06-18
Also published as: CN111294325A; CN111294325B

Abstract

Disclosed in the present invention are a cluster communication method, a service platform, and a storage medium. The method comprises: after detecting that a virtual agent process is started, a virtual agent server notifies a scheduling server to create a voice conference site between a corresponding cluster radio station device and a telephone terminal; and the scheduling server achieves voice intercommunication between a cluster talkback system where the cluster radio station device is located and a telephone system where the telephone terminal is located according to the current call scene, by means of the virtual agent progress, and on the basis of the voice conference site.

Description

Cluster communication method, business platform and storage medium

cross reference

The present invention requires the priority of the Chinese patent application filed on December 10, 2018 in the Chinese Patent Office with the application number 201811506465.9 and the invention titled "cluster communication method, business platform and storage medium". The entire content of the application is cited by reference Incorporated in the invention.

Technical field

The present invention relates to the field of trunking communication technology, and in particular to a trunking communication method, business platform, and storage medium for voice intercommunication between a trunking intercom system and PSTN/PLMN phones in emergency command.

Background technique

Cluster intercom is an important communication method in the command and dispatch system. Using the cluster intercom system can quickly realize the rapid unified command communication and information interaction between groups. The trunking intercom system is generally constructed with a dedicated network, and there are limitations of limited coverage and the need to use proprietary terminals.

PSTN (Public Switched Telephone Network)/PLMN (Public Land Mobile Mobile Network) fixed line and mobile phones are currently the most popular communication systems, with wide coverage and universal terminals . However, the full-duplex method of fixed-line and mobile phones is generally used for point-to-point calls. Although it can be conducted in a conference mode during a call involving multiple people, there are disadvantages of multi-person robbing calls, which is not conducive to the issuance of unified commands in emergency situations.

In addition, the protocol interface between the trunking intercom system and PSTN/PLMN is different, so there is no unified docking standard between the two systems. At present, some equipment products on the market are also implementing the interconnection of the two systems. However, most of the methods used are methods such as signaling conversion. Such equipment needs to be targeted at specific cluster equipment. At the same time, the existing equipment products have insufficient functions on the phone side, and can only realize voice intercommunication, but cannot implement relevant control functions such as applying for the right to speak on the phone and mobile phone side.

Summary of the invention

The present invention provides a cluster communication method. The method includes: after detecting that the virtual agent process is started, the virtual agent server notifies the scheduling server to create a voice conference between a corresponding cluster radio device and a telephone terminal At the conference site, the virtual agent server is provided with a virtual agent process corresponding to each cluster radio device; the scheduling server passes the virtual agent process according to the current call scenario and is based on the voice conference site at the cluster radio device The trunking intercom system implements voice communication between the public switched telephone network/public land mobile telephone network PSTN/PLMN telephone system where the telephone terminal is located.

In addition, an embodiment of the present invention also provides a cluster communication service platform, including: a scheduling server, a virtual agent server and a plurality of cluster radio equipment, the virtual agent server is in communication connection with the scheduling server and a plurality of cluster radio equipment, the The virtual agent server is provided with a virtual agent process corresponding to each cluster radio equipment; the cluster radio equipment is connected to other cluster terminals through the cluster network to form a half-duplex cluster intercom system; the scheduling server is connected to the entire network through the PSTN/PLMN network Several telephone terminals of the duplex PSTN/PLMN telephone system; wherein: the virtual agent server is used to manage the virtual agent process, and after monitoring that the virtual agent process is started, the dispatch server is notified of the corresponding cluster radio equipment Create a voice conference site with the phone terminal; the scheduling server is used to establish a voice conference site between the cluster radio device and the phone terminal according to the notification of the virtual agent process, and according to the current call scenario, through the A virtual agent process, and based on the voice conference venue, realize voice communication between the cluster intercom system where the cluster radio equipment is located and the PSTN/PLMN telephone system where the telephone terminal is located.

In addition, an embodiment of the present invention further provides a cluster communication service platform, including: a memory, a processor, and a computer program stored on the memory and executable on the processor, and the computer program is used by the processor When executed, the steps of the cluster communication method described above are implemented.

In addition, an embodiment of the present invention further provides a computer-readable storage medium that stores a computer program on the computer-readable storage medium, and when the computer program is executed by a processor, implements the steps of the cluster communication method described above.

In addition, an embodiment of the present invention also provides a computer program product, the computer program product includes a computer program stored on a non-transitory computer-readable storage medium, the computer program includes program instructions, when the program instructions are When executed, the computer is caused to execute the method described in the above aspects.

BRIEF DESCRIPTION

1 is a schematic flowchart of a first embodiment of a cluster communication method of the present invention;

2 is a schematic diagram of a cluster system architecture according to an embodiment of the present invention;

3 is a detailed schematic diagram of a process in which the virtual agent server notifies the scheduling server to create a voice conference site between the corresponding cluster radio device and the phone terminal after detecting that the virtual agent process is started;

FIG. 4 is a detailed flow diagram of the trunking intercom system for transferring trunking group call voice to a telephone terminal in an embodiment of the present invention;

FIG. 5 is a detailed flow diagram of a cluster terminal for transferring voice to a cluster intercom system in an embodiment of the present invention;

6 is a schematic structural diagram of a cluster communication service platform involved in an operating environment according to an embodiment of the present invention.

The realization of the objects, functional characteristics and advantages of the present invention will be further described in conjunction with the embodiments and with reference to the drawings.

In order to make the technical solution of the present invention more clear and clear, the following will be described in detail with reference to the accompanying drawings.

detailed description

It should be understood that the specific embodiments described herein are only used to explain the present invention, and are not intended to limit the present invention.

The main solution of the embodiment of the present invention is: through the cooperation of the scheduling server, the virtual agent server and several cluster radio equipment, a virtual agent process is provided on the virtual agent server for each cluster radio device, and the virtual agent server calls the virtual agent process notification The scheduling server creates a voice conference site between several cluster radio equipment and several telephone terminals; the scheduling server is based on the current call scenario, through a virtual agent process, and based on the voice conference site at the cluster intercom system where the cluster radio equipment is located and the telephone terminal The PSTN/PLMN telephone system realizes voice communication and control command operation. Therefore, the two systems are connected by using a virtual agent, and the terminal grouping dialogue between the two systems is realized by voice and command exchange. It realizes the voice communication between the telephone terminal and the cluster intercom system, and also implements the relevant control functions such as applying for the right to speak on the phone and mobile phone side in the cluster communication, which meets the needs of cluster calls.

In the prior art, the protocol interface between the trunking intercom system and the PSTN/PLMN is different, and there is no unified docking standard between the two systems, which can only realize voice communication and cannot implement the application for the right to speak on the phone or mobile phone. Related control functions.

The present invention provides a solution that can realize voice communication and control command interaction between a half-duplex trunked intercom system and a full-duplex PSTN/PLMN telephone system.

Specifically, as shown in FIG. 1, the first embodiment of the present invention proposes a cluster communication method. The method is applied to a cluster communication service platform. The cluster communication service platform includes: a dispatch server, a virtual agent server, and several cluster radio stations Equipment, the virtual agent server is respectively communicatively connected to the scheduling server and a number of cluster radio equipment, the virtual agent server is provided with a virtual agent process corresponding to each cluster radio equipment; the cluster radio equipment is connected to other clusters through a cluster network The terminal constitutes a half-duplex cluster intercom system; the dispatch server connects to several telephone terminals of a full-duplex PSTN/PLMN telephone system through the PSTN/PLMN network; the method includes: step S101, the virtual agent server is After monitoring that the virtual agent process is started, the scheduling server is notified to create a voice conference site between the corresponding cluster radio equipment and the telephone terminal; the solution of this embodiment relates to the cluster intercom system and PSTN/PLMN telephone voice in emergency command Interoperability, specifically using virtual agents to connect the two systems to achieve voice communication and control command interaction between the half-duplex trunked intercom system and the full-duplex PSTN/PLMN telephone system, that is, through voice and command exchange The way to achieve a mixed dialogue between the terminals of the two systems.

Specifically, the system architecture involved in the solution of this embodiment is shown in FIG. 2. The system architecture includes: a business application layer, a business platform layer, a network layer, and a terminal layer; wherein: the business application layer includes management agents; and the business platform layer includes: Cluster communication service platform; cluster communication service platform includes: dispatch server, virtual agent server and several cluster radio equipment. The dispatch server also communicates to manage agents.

The terminal layer includes: half-duplex trunking intercom system and full-duplex PSTN/PLMN telephone system, where: half-duplex trunking intercom system includes: multiple trunking terminals, a trunking radio equipment connected to one or more clusters terminal. Specifically, the cluster radio equipment is connected to other cluster terminals through a cluster network to form a half-duplex cluster intercom system; the cluster radio equipment can support the air interface protocol of the cluster intercom system and can be added to the cluster intercom system as a cluster terminal. The trunking intercom system may include multiple trunking groups. The trunking radio equipment can be added to the trunking group to listen to the voice in the group and can apply to obtain the right to speak to speak. At the same time, the cluster radio equipment provides an SDK interface, so programs can be run on computers and other devices to implement the cluster intercom client function.

In this embodiment, the cluster radio device may have the following functions: each cluster radio device may be classified as a radio station into a cluster group in the cluster intercom system and participate in the call function of the group.

Each cluster radio device can be used as a radio station to initiate a single call to other cluster terminals or to answer a single call.

The cluster radio equipment will convert the audio data and signaling messages of the group communication operations, such as group calls and single calls (and group calls, single calls) initiated by it, into wired data and provide an interface to the Virtual agent server.

Each cluster radio device corresponds to only one radio station, that is, there is only one channel for concurrent communication; in this solution, multiple cluster radio devices can be configured to achieve multi-channel concurrent, as shown in Figure 2.

The full-duplex PSTN/PLMN telephone system includes: several telephone terminals, which can be fixed-line telephones, mobile phones and other communication equipment.

The virtual agent server is respectively communicatively connected to the scheduling server and a plurality of cluster radio equipment. The virtual agent server is provided with a virtual agent process corresponding to each cluster radio equipment.

The dispatch server connects several telephone terminals of the full-duplex PSTN/PLMN telephone system through the PSTN/PLMN network. Specifically, the scheduling server can connect to the PSTN/PLMN network through interfaces such as E1; the scheduling server supports SIP protocol and can connect devices such as SIP terminals. At the same time, the scheduling server can establish a voice conference venue.

A virtual agent server is a server that interacts with two systems. The virtual agent server allows the creation of multiple virtual agent processes. Each virtual agent process uses the interface of the cluster radio equipment to connect with the cluster radio equipment, and can also be used for SIP protocol and scheduling. Server connection. In this embodiment, the virtual agent server has the following functions: the virtual agent server manages multiple virtual agent processes, and each virtual agent process establishes communication with the cluster radio device through the SDK to obtain cluster intercom data (that is, a cluster module); each virtual agent The process can be virtualized as a SIP terminal and registered on the dispatch server (ie SIP module).

The virtual agent process can obtain the cluster voice data from the cluster group through the cluster module (half-duplex cluster intercom system side) and the telephone voice data from the voice conference through the SIP module (full-duplex PSTN/PLMN telephone system side) ). The virtual agent process can transfer the original voice data of both parties to each other in real time, that is, transfer the telephone voice to the cluster intercom system, and transfer the cluster voice to the voice conference.

Through the cooperative use of the above equipment, a voice conference venue can be established. Participants in the venue may include fixed-line phones, mobile phones, management agent computers, and a cluster radio device (through the virtual agent process). The audio data of the cluster group call received by the cluster radio equipment will be played in the conference site; in the case of obtaining the right to speak, the voices of telephone terminals such as landlines and mobile phones can be played at the conference site and transmitted to the cluster group through the cluster radio equipment Listen to other cluster terminals.

More specifically, in the solution of this embodiment, first, the scheduling server creates a voice conference venue between the cluster radio equipment and the telephone terminal. When it is detected that the cluster conference is triggered, the virtual agent server notifies the scheduling server to create a voice conference venue between the cluster radio equipment and the telephone terminal.

Among them, whether the cluster meeting is triggered can be judged by monitoring whether the virtual agent process is started.

As mentioned above, each virtual agent process can be virtualized as a SIP terminal and registered on the dispatch server. Through the management agent at the application layer, a virtual agent process can be started on the scheduling server to start a cluster meeting.

The specific implementation is as follows: the virtual agent server calls the virtual agent process, and establishes a connection relationship between the virtual agent process and the cluster radio equipment through TCP/IP (Transmission Control/Protocol/Internet Protocol, transmission control protocol/Internet interconnection protocol), and through SIP (Session Initiation Protocol, session initiation protocol, signaling control protocol at the application layer) registers the virtual agent process with the dispatch server.

After the virtual agent process is started, the virtual agent server notifies the scheduling server to create a voice conference site; the scheduling server creates a voice conference site according to the received notification, and pulls the virtual agent process into the SIP protocol Go to the voice conference venue.

In step S102, the scheduling server implements voice communication between the cluster intercom system where the cluster radio equipment is located and the telephone system where the telephone terminal is located based on the voice conference site according to the current call scenario and based on the voice conference venue.

After establishing a voice conference site, the scheduling server uses the virtual agent process according to the current call scenario and based on the voice conference site at the cluster intercom system where the cluster radio equipment is located and the telephone system where the telephone terminal is located (such as PSTN/PLMN Telephone systems) to achieve voice communication and control command operations.

Specifically, the solution in this embodiment mainly implements voice communication and control command interaction between a half-duplex trunked intercom system and a full-duplex PSTN/PLMN telephone system. Therefore, the call scenario in this embodiment may include two situations in which the voice of the cluster group call of the cluster intercom system is transferred to the telephone terminal, and the telephone terminal transfers the voice to the cluster terminal of the cluster group of the cluster intercom system.

In the application scenario where the voice of the group call of the cluster intercom system is transferred to the telephone terminal, the process of implementing voice communication and control command operation between the cluster intercom system and the PSTN/PLMN telephone system where the telephone terminal is located is as follows: the dispatch server Set all the participating phone terminals to mute, and set the SIP terminal corresponding to the virtual agent process to speak. The SIP terminal corresponds to the cluster group where the cluster radio equipment is located; in the cluster group where the cluster radio equipment is located When a cluster terminal successfully obtains the right to speak and starts to speak, the cluster radio device receives the audio data in the cluster group and passes the received audio data in the cluster group to the virtual agent process; The virtual agent process processes the received audio data in the cluster group and sends it to the voice conference site through the SIP protocol, and passes it to the telephone terminal in the voice conference site.

In the application scenario where the telephone terminal transfers voice to the cluster terminal of the cluster group of the cluster intercom system, the process of implementing voice communication and control command operation between the cluster intercom system and the PSTN/PLMN telephone system where the telephone terminal is located is as follows: After monitoring the instruction of the telephone terminal to apply for the right to speak (such as a button click instruction), the dispatch server notifies the virtual agent process of the virtual agent server; the virtual agent process calls the interface of the cluster radio device according to the received notification Apply for a voice right from the cluster group where it is located; if the voice right application is successful, the virtual agent process receives feedback from the cluster station device and notifies the dispatch server; the dispatch server indicates that the telephone terminal obtains the voice right, Controlling the telephone terminal to speak at the voice conference venue, and transmitting the telephone voice of the telephone terminal to each cluster terminal of the cluster group where the cluster radio equipment is located through the virtual agent process.

If the application for the right to speak fails, the virtual agent process receives feedback from the cluster station equipment and notifies the dispatch server; the dispatch server does not perform the operation of switching the say, and maintains the current state.

In this embodiment, through the cooperation of the scheduling server, the virtual agent server, and several cluster radio devices, a virtual agent process is provided for each cluster station device on the virtual agent server. The virtual agent server calls the virtual agent process to notify the scheduling server of Create a voice conference site between several cluster radio equipment and several telephone terminals; the scheduling server uses the virtual agent process according to the current call scenario, and based on the voice conference site, at the cluster intercom system where the cluster radio equipment is located and the PSTN/PLMN where the telephone terminal is located Voice communication and control command operations are realized between the telephone systems. Therefore, the two systems are connected through the use of virtual agents, and the terminal set-up dialogue between the two systems is realized through the exchange of voice and instructions, not only the telephone terminal It can communicate with the trunking intercom system, and implement related control functions such as applying for the right to speak on the phone and mobile phone side in trunking communication, which meets the trunking demand.

As shown in FIG. 3, a second embodiment of the present invention proposes a cluster communication method. Based on the first embodiment shown in FIG. 1, in this embodiment, in the above step S101, the virtual agent server monitors the virtual agent process After starting, the step of informing the dispatch server to create a voice conference site between the corresponding cluster radio device and the phone terminal may include: Step S1011, the virtual agent server calls the virtual agent process, and passes the virtual agent process through TCP/ The IP protocol establishes a connection relationship with the cluster radio equipment, and registers the virtual agent process to the dispatch server through the SIP protocol; step S1012, the virtual agent server notifies the dispatch server after detecting that the virtual agent process is started Create a voice conference site; the virtual agent process can be triggered by the management agent at the application layer. The management agent can start the virtual agent process on the scheduling server to start the cluster meeting.

Step S1013: The scheduling server creates a voice conference site according to the received notification, and pulls the virtual agent process into the voice conference site through the SIP protocol.

Specific examples are as follows:

The cluster radio equipment A joins a cluster group, and there are multiple other cluster terminals in the cluster group. A virtual agent process A on the virtual agent server establishes a connection relationship with the cluster radio device A through TCP/IP protocol, and all voice messages received by the cluster radio device A will be transferred to the virtual agent process A.

After that, the virtual agent process A is registered on the dispatch server through the SIP protocol. When the virtual agent process A starts, the dispatch server is notified to create the conference site A, and the virtual agent process A is pulled into the conference site A through the SIP protocol. Through pre-configuration, the dispatch server sets up other phone members for conference site A (including fixed phone A, mobile phone A, and management agent A). The dispatch server can automatically pull other phone members into the venue A.

In specific implementation, after the scheduling server creates a voice conference site, it maintains the voice conference site, adds multiple fixed/mobile phone terminals as site members, and configures the working hours of the site members; after that, the scheduling server pair is not online and is in process. During the working hours, the site members initiate calls so that the site members can hear the site voice messages after answering.

Thus, the virtual agent process is registered on the dispatch server through the SIP protocol, and the cooperation of the virtual agent process of the dispatch server and the virtual agent server realizes the creation of a voice conference venue.

As shown in FIG. 4, as an application scenario, if the current call scenario is that the group group call voice of the group intercom system is transferred to the telephone terminal, the above step S102, the scheduling server uses the virtual agent process according to the current call scenario And based on the voice conference site, the steps of implementing voice communication and control command operations between the cluster intercom system where the cluster radio equipment is located and the PSTN/PLMN telephone system where the telephone terminal is located may include: Step S1021, the scheduling server will All telephone terminals participating in the conference are set to mute, and the SIP terminal corresponding to the virtual agent process is set to speak, and the SIP terminal corresponds to the cluster group where the cluster radio equipment is located; Step S1022, in the cluster group where the cluster radio equipment is located When one of the cluster terminals in the application successfully obtains the right to speak and starts to speak, the cluster radio device receives the audio data in the cluster group and passes the received audio data in the cluster group to the virtual agent process Step S1023, the virtual agent process processes the received audio data in the cluster group and sends it to the voice conference venue through the SIP protocol, and passes it to the telephone terminal in the voice conference venue.

An example of specific scenarios in which the voice of the cluster group call of the cluster intercom system of this embodiment is transferred to the telephone terminal is as follows:

First, the cluster radio equipment A joins a cluster group, and there are multiple other cluster terminals in the cluster group. A virtual agent process A on the virtual agent server establishes a connection relationship with a cluster radio device A through TCP/IP protocol, and all voice messages received by the cluster radio device A will be transferred to the virtual agent process A.

Then, the virtual agent process A is registered on the dispatch server through the SIP protocol. When the virtual agent process A is started, the dispatch server is notified to create the conference site A, and the agent process A is pulled into the conference site A through the SIP protocol. Through pre-configuration, the dispatch server sets up other phone members for conference site A (including fixed phone A, mobile phone A, and management agent A). The dispatch server can automatically pull other phone members into the venue A. In order to simulate the half-duplex cluster docking working mode, the dispatch server defaults to mute all participating phone terminals, and sets the SIP terminal corresponding to the virtual agent process to speak by default. Therefore, by default, the voice of the conference site comes from the cluster terminal that currently has the right to speak.

Then, one of the cluster terminals in the cluster group successfully obtains the application and starts to speak. At this moment, the cluster radio equipment A will receive the audio data in the cluster group and pass the received audio data to the virtual agent process A.

Then, the virtual agent process A receives the audio data in the cluster group, processes the data, and sends the data to the venue A through the SIP protocol, and other telephone members (fixed telephone A, mobile phone A, management agent A) through the venue A, etc. You will receive audio from the cluster group.

In the above process, the scheduling server needs to maintain the site A in advance, can add multiple fixed/mobile phones, and can configure the working hours of the members. After the conference site is established, the dispatch server will initiate a call to the conference site members who are not online and in working hours, and the members will be able to hear the conference site voice information after answering.

In this embodiment, through the cooperation of the scheduling server, the virtual agent server, and the cluster radio equipment, a virtual agent process is provided on the virtual agent server for each cluster radio device. The virtual agent server calls the virtual agent process to notify the scheduling server that the cluster server is in the cluster. Create a voice conference site between the radio equipment and the phone terminal; the dispatch server implements a virtual agent process based on the current call scenario and based on the voice conference site between the cluster intercom system where the cluster radio equipment is located and the PSTN/PLMN telephone system where the phone terminal is located Voice communication and control command operation, therefore, the two systems are connected by using virtual agents, and the terminal grouping dialogue between the two systems is realized by voice and command exchange, and the cluster intercom system is realized. The group call voice is transferred to the telephone terminal.

As shown in FIG. 5, as another application scenario, if the current call scenario is a cluster terminal that transfers voice from a phone terminal to a cluster group of a cluster intercom system, in step S102 above, the scheduling server according to the current call scenario The virtual agent process, and the steps for implementing voice communication and control command operations between the cluster intercom system where the cluster radio equipment is located and the PSTN/PLMN telephone system where the telephone terminal is located based on the voice conference venue may include: step S1024, the The dispatch server notifies the virtual agent process of the virtual agent server after monitoring the instruction of the telephone terminal to apply for the right to speak; in step S1025, the virtual agent process calls the interface of the cluster radio device to the set according to the received notification The group applies for the right to speak; step S1026, if the application for the right to speak is successful, the virtual agent process receives feedback from the cluster station device and notifies the dispatch server; step S1027, the dispatch server indicates that the telephone terminal obtains The right to speak, controlling the telephone terminal to speak at the voice conference venue, and passing the telephone voice of the telephone terminal to each cluster terminal of the cluster group where the cluster radio equipment is located through the virtual agent process.

Step S1028, if the application for speaking right fails, the virtual agent process receives feedback from the cluster station device and notifies the scheduling server; the scheduling server does not perform the operation of switching the speaking right, and maintains the current state.

The specific scenarios of the cluster terminal of the telephone terminal in this embodiment transferring voice to the cluster group of the cluster intercom system are as follows:

Then, the virtual agent process A is registered on the dispatch server through the SIP protocol. When the virtual agent process A is started, the dispatch server is notified to create the conference site A, and the agent process A is pulled into the conference site A through the SIP protocol. Through pre-configuration, the dispatch server sets up other phone members for conference site A (including fixed phone A, mobile phone A, and management agent A). The dispatch server can automatically pull other phone members into the venue A.

In order to simulate the half-duplex cluster docking working mode, the dispatch server defaults to mute all participating phone terminals, and sets the SIP terminal corresponding to the virtual agent process to speak by default. Therefore, by default, the voice of the conference site comes from the cluster terminal that currently has the right to speak.

After that, mobile phone A (or fixed phone A) clicks a combination of buttons on the keyboard (such as "##", which can be set as a combination key to apply for the right to speak), and the dispatch server will monitor the button information in real time and receive the button After clicking, the virtual agent process A will be notified immediately, so that the virtual agent process A can call the interface of the cluster radio equipment A to apply for the right to speak to the cluster group where it is located.

If the application for the right to speak is successful, the virtual agent process A will get feedback from the cluster station device A and notify the dispatch server. The dispatch server will mark the mobile phone A to obtain the right to speak, and at the same time perform the following operations: mute all site members except mobile phone A.

Play a recording such as "Speaking Right is xxxxx" in the venue. Mobile phone A and other participants will be able to know who is currently speaking by listening to the recording.

Set the mobile phone A to be able to speak. At this moment, the voice of the conference site is from the mobile phone A that currently has the right to speak.

The speech of the mobile phone A will be sent to the participants as the site voice. The virtual agent process A receives the audio data of the site voice and processes the data, and transmits it to the cluster radio device A through the cluster radio device interface through the cluster air interface The protocol is passed to other cluster terminals. Therefore, the cluster terminal device will be able to listen to the voice of the mobile phone A.

If the cluster radio equipment fails to apply for the right to speak, the virtual agent process A will get feedback from the cluster radio equipment A and notify the dispatch server. The dispatch server will not perform the operation of switching the voice right, and keep the current state.

The above process of implementing voice communication and control command operation between the cluster intercom system where the cluster radio equipment is located and the PSTN/PLMN telephone system where the telephone terminal is located also includes the switching operation of the voice right, as a scenario:

After the telephone terminal speaks, the scheduling server monitors the virtual agent process of the virtual agent server after monitoring the button click instruction of the telephone terminal to release the right to speak; the virtual agent process calls the virtual agent process according to the received notification The interface of the cluster radio equipment releases the right to speak to the cluster group where it is located, sets the SIP terminal corresponding to the virtual agent process to speak, and sets other participants to mute.

Examples based on the above application scenarios are as follows:

After mobile phone A (or landline phone A) finishes speaking, click on a combination of buttons on the keyboard (such as "**", which can be set as the function combination key after speaking), and the dispatch server will monitor the button information in real time , After receiving, it will check whether the mobile phone A is currently acquiring the right to speak, and if so, immediately notify the virtual agent process A to release the right to speak to the cluster group through the virtual agent process A calling the interface of the cluster radio device A, and Perform the following operations: Set the SIP terminal corresponding to the virtual agent process to speak, and set other participants to mute. Therefore, the voice of the current conference site comes from the cluster terminal that currently has the right to speak.

When a recording such as "The right to speak is now a trunk terminal" is played in the venue, mobile phone A and other participants will be able to know who is currently speaking by listening to the recording.

In addition, during the period when the telephone terminal obtains the right to speak, the dispatch server monitors the button click instruction of the other party to apply for the right to judge the relationship between the current party applying for the right to speak and the telephone terminal currently obtaining the right to speak Priority; if the priority of the participant currently applying for speaking rights is lower than the priority of the telephone terminal currently obtaining speaking rights, the scheduling server does not respond to the application operation of the other parties to apply for speaking rights and keeps the current Status; if the priority of the participant who is currently applying for a voice right is higher than the priority of the telephone terminal currently obtaining a voice right, the scheduling server performs a voice right switching operation, indicating that the other participant currently applying for a voice right obtains the voice And transfer the telephone voice of the participant to the cluster terminals of the cluster group where the cluster radio equipment is located through the virtual agent process.

Examples based on the above application scenarios are as follows:

During the period when mobile phone A (or fixed phone A) obtains the right to speak, if other participants such as mobile phone B (or fixed phone B) click on a combination of buttons on the keyboard (such as "**") to apply for the right to speak, The dispatch server will judge after receiving the message. The dispatch server will set the priority of each phone number in advance. If the priority of mobile phone B (or fixed phone B) is lower than the mobile phone A (or fixed phone A) currently speaking, the dispatch server will not respond to the application and keep status quo.

If the priority of mobile phone B (or fixed phone B) is higher than that of mobile phone A (or fixed phone A) currently speaking, the dispatch server performs the following operations: Set mobile phone B (or fixed phone B) to speak and set The other participants are set to mute. Therefore, the voice of the current conference site comes from the mobile phone B (or fixed phone B) currently gaining the right to speak.

Play a recording such as "Speaking Right is xxxxx" in the venue. Mobile phone B and other participants will be able to know who is currently speaking by listening to the recording.

In addition, during the period when the telephone terminal obtains the right to speak, the dispatch server monitors that the speech time of the telephone terminal exceeds a preset time, or does not receive voice data sent by the telephone terminal or within a preset time The button click instruction will notify the virtual agent process of the virtual agent server; the virtual agent process calls the interface of the cluster radio device according to the received notification to release the right to speak to the cluster group where it is located, and transfers the virtual agent The SIP terminal corresponding to the process is set to speak, and other participants are muted.

Examples based on the above application scenarios are as follows:

During the period when mobile phone A (or fixed phone A) obtains the right to speak, the dispatch server will monitor if the speaking time exceeds the preset time (such as 5 minutes); When mobile phone A sends any voice data or keyboard click data, the dispatch server will perform the following operations: notify the virtual agent process A to call the interface of the cluster radio device A through the virtual agent process A to release the right to speak to the cluster group.

Set the SIP terminal corresponding to the virtual agent process to speak, and set other participants to mute. Therefore, the voice of the current conference site comes from the cluster terminal that currently has the right to speak.

Therefore, through the cooperation of the dispatch server, the virtual agent server and a number of cluster radio devices, a virtual agent process is provided on the virtual agent server for each cluster station device, and the virtual agent server calls the virtual agent process to notify the dispatch server that the cluster station device and Create a voice conference site between the phone terminals; the dispatch server implements voice between the cluster intercom system where the cluster radio equipment is located and the PSTN/PLMN phone system where the phone terminal is based on the voice conference site based on the current call scenario, through the virtual agent process Interoperability and control command operation, thus, the two systems are connected through the use of virtual agents, and the terminal grouping dialogue between the two systems is realized through the exchange of voice and instructions, not only the telephone terminal and the cluster intercom system The voice communication between the two, and the implementation of the relevant control functions such as applying for the right to speak on the phone and mobile phone side in the cluster communication, and through the above scheme, the flexible switching of the right to speak has been achieved to meet the needs of the cluster call.

In addition, this embodiment also proposes a cluster communication service platform, including: a dispatch server, a virtual agent server and a plurality of cluster radio equipment, the virtual agent server is in communication connection with the dispatch server and a plurality of cluster radio equipment, the virtual The agent server is provided with a virtual agent process corresponding to each cluster radio device; the cluster radio device is connected to other cluster terminals through a cluster network to form a half-duplex cluster intercom system; the scheduling server is connected to a full duplex through a PSTN/PLMN network A number of telephone terminals of the PSTN/PLMN telephone system in the industry; wherein: the virtual agent server is used to manage the virtual agent process, and after monitoring that the virtual agent process is started, the dispatch server is notified of the corresponding cluster radio equipment and Create a voice conference site between the phone terminals; the scheduling server is used to establish a voice conference site between the cluster radio device and the phone terminal according to the notification of the virtual agent process, according to the current call scenario, through the virtual The agent process, based on the voice conference venue, realizes voice communication and control command operation between the cluster intercom system where the cluster radio equipment is located and the PSTN/PLMN telephone system where the telephone terminal is located.

Specifically, referring to FIG. 2, the system architecture involved in the solution of this embodiment includes: a business application layer, a business platform layer, a network layer, and a terminal layer; wherein: the business application layer includes management agents; and the business platform layer includes: cluster communication services Platform; cluster communication business platform includes: scheduling server, virtual agent server and several cluster radio equipment. The dispatch server also communicates to manage agents.

Each cluster radio device corresponds to only one radio, that is, there is only one channel for concurrent communication; in this solution, multiple cluster radio devices can be configured to achieve multi-channel concurrent, as shown in Figure 2.

The specific implementation is as follows: the virtual agent server calls the virtual agent process, establishes a connection relationship between the virtual agent process and the cluster radio device through the TCP/IP protocol, and registers the virtual agent process on the dispatch server through the SIP protocol.

After the voice conference site is established, the scheduling server passes the virtual agent process according to the current call scenario and is based on the voice conference site between the cluster intercom system where the cluster radio equipment is located and the PSTN/PLMN telephone system where the telephone terminal is located Realize voice communication and control command operation.

Specifically, the solution of this embodiment mainly implements voice communication and control command interaction between a half-duplex trunked intercom system and a full-duplex PSTN/PLMN telephone system. Therefore, the call scenario in this embodiment may include two situations in which the voice of the cluster group call of the cluster intercom system is transferred to the telephone terminal, and the telephone terminal transfers the voice to the cluster terminal of the cluster group of the cluster intercom system.

In the application scenario where the telephone terminal transfers voice to the cluster terminal of the cluster group of the cluster intercom system, the process of implementing voice communication and control command operation between the cluster intercom system and the PSTN/PLMN telephone system where the telephone terminal is located is as follows: After monitoring the button click instruction of the telephone terminal applying for the right to speak, the dispatch server notifies the virtual agent process of the virtual agent server; the virtual agent process calls the interface of the cluster radio device to the cluster where it is located according to the received notification The group applies for the right to speak; if the application for the right to speak is successful, the virtual agent process receives feedback from the cluster station equipment and notifies the dispatch server; the dispatch server marks that the telephone terminal obtains the right to speak and controls the phone The terminal speaks at the voice conference venue, and transmits the telephone voice of the telephone terminal to each cluster terminal of the cluster group where the cluster radio device is located through the virtual agent process.

In this embodiment, the principle of implementing voice communication and the operation of control commands between the trunking intercom system and the PSTN/PLMN telephone system, please refer to the above embodiments, which will not be repeated here.

Specifically, as shown in FIG. 6, the cluster communication service platform in this embodiment may include: a processor 1001, such as a CPU, a network interface 1004, a user interface 1003, a memory 1005, and a communication bus 1002. Among them, the communication bus 1002 is used to implement connection communication between these components. The user interface 1003 may include a display screen (Display), an input unit such as a keyboard (Keyboard), and the optional user interface 1003 may further include a standard wired interface and a wireless interface. The network interface 1004 may optionally include a standard wired interface and a wireless interface (such as a WI-FI interface). The memory 1005 may be a high-speed RAM memory or a non-volatile memory (non-volatile memory), such as a disk memory. The memory 1005 may optionally be a storage device independent of the foregoing processor 1001.

Those skilled in the art may understand that the platform structure shown in FIG. 6 does not constitute a limitation on the platform, and may include more or less components than shown, or combine certain components, or arrange different components.

As shown in FIG. 6, the memory 1005 as a computer storage medium may include an operating system, a network communication module, a user interface module, and a cluster communication program.

In the platform shown in FIG. 6, the network interface 1004 is mainly used to connect to a web server and perform data communication with the web server; the user interface 1003 is mainly used to connect to a client and perform data communication with the client; and the processor 1001 may be used to Call the cluster communication program stored in the memory 1005, and perform the following operations: after detecting that the virtual agent process is started, the virtual agent server notifies the scheduling server to create a voice conference site between the corresponding cluster radio device and the telephone terminal; The scheduling server implements voice communication and control command operations between the cluster intercom system where the cluster radio equipment is located and the telephone system where the telephone terminal is located based on the voice conference site according to the current call scenario and based on the voice conference venue.

In an exemplary embodiment, the processor 1001 may also be used to call the communication program stored in the memory 1005 and perform the following operations: the virtual agent server calls the virtual agent process, and the virtual agent process passes the TCP/IP protocol Establish a connection relationship with the cluster radio equipment, and register the virtual agent process to the scheduling server through the SIP protocol; after detecting that the virtual agent process starts, the virtual agent server notifies the scheduling server to create a voice conference venue; The scheduling server creates a voice conference site according to the received notification, and pulls the virtual agent process into the voice conference site through the SIP protocol.

In an exemplary embodiment, the processor 1001 may also be used to call the communication program stored in the memory 1005 and perform the following operations: the scheduling server mutes all participating phone terminals, and the SIP terminal corresponding to the virtual agent process Set to speak, the SIP terminal corresponds to the cluster group where the cluster radio equipment is located; when one of the cluster terminals in the cluster group where the cluster radio equipment is located successfully applies for the right to speak and starts to speak, the cluster radio equipment receives Audio data in the cluster group, and transfer the received audio data in the cluster group to the virtual agent process; the virtual agent process processes the received audio data in the cluster group and then passes The SIP protocol is sent to the voice conference site and passed to the telephone terminal in the voice conference site.

In an exemplary embodiment, the processor 1001 may also be used to call the communication program stored in the memory 1005 and perform the following operation: the dispatch server notifies the virtual agent server after monitoring the instruction of the telephone terminal to apply for the right to speak A virtual agent process; the virtual agent process calls the interface of the cluster radio device to apply for the right to speak to the cluster group where it is based on the received notification; if the application for the right to speak is successful, the virtual agent process receives the voice from the cluster station Equipment feedback and informs the dispatch server; the dispatch server marks the telephone terminal to obtain the right to speak, controls the telephone terminal to speak at the voice conference venue, and passes the telephone voice of the telephone terminal through the virtual agent The process is transferred to each cluster terminal of the cluster group where the cluster radio equipment is located.

In an exemplary embodiment, the processor 1001 may also be used to call the communication program stored in the memory 1005 and perform the following operations: after the telephone terminal speaks, the dispatch server monitors that the telephone terminal releases the call After the instruction of the right, notify the virtual agent process of the virtual agent server; the virtual agent process calls the interface of the cluster radio device according to the received notification to release the right to speak to the cluster group where it is located, and transfers the virtual agent The SIP terminal corresponding to the process is set to speak, and other participants are muted.

In an exemplary embodiment, the processor 1001 may also be used to call the communication program stored in the memory 1005 and perform the following operations: during the period when the telephone terminal obtains the right to speak, the dispatch server monitors other participants After the instruction to apply for the right to speak, the priority of the participant who is currently applying for the right to speak and the telephone terminal currently obtaining the right to speak; if the priority of the participant who is currently applying for the right to speak is lower than that of the telephone terminal currently obtaining the right to speak Priority, the scheduling server does not respond to the application operation of the other party to apply for the right of speech, and maintains the current state; if the priority of the party currently applying for the right of speaking is higher than the priority of the telephone terminal currently obtaining the right to speak Level, the scheduling server performs a voice right switching operation, indicating that the other participant currently applying for the voice right obtains the voice right, and transmits the telephone voice of the participant to the cluster radio device through the virtual agent process Each cluster terminal of the cluster group.

In an exemplary embodiment, the processor 1001 may also be used to call the communication program stored in the memory 1005 and perform the following operations: during the period when the telephone terminal obtains the right to speak, the dispatch server monitors the telephone terminal Of the speaking time exceeds the preset time, or the voice data or instruction sent by the telephone terminal is not received within a preset time, the virtual agent process of the virtual agent server is notified; the virtual agent process is based on the received Notify the call to the interface of the cluster radio device to release the right to speak to the cluster group where it is located, and set the SIP terminal corresponding to the virtual agent process to speak, and set other participants to mute.

In addition, an embodiment of the present invention also provides a computer program product, the computer program product includes a computer program stored on a non-transitory computer-readable storage medium, the computer program includes program instructions, when the program instructions are During execution, the computer is caused to execute the method in any of the above method embodiments.

Compared with the prior art, a cluster communication method, service platform, and storage medium proposed in the embodiments of the present invention correspond to each cluster radio device on the virtual seat server through cooperation of a scheduling server, a virtual agent server, and several cluster radio devices There is a virtual agent process. The virtual agent server calls the virtual agent process to notify the scheduling server to create a voice conference site between the cluster radio equipment and the phone terminal; the scheduling server uses the virtual agent process according to the current call scenario and based on the voice conference site Voice intercommunication and control command operation are realized between the cluster intercom system where the cluster radio equipment is located and the PSTN/PLMN telephone system where the telephone terminal is located. Therefore, the two systems are connected by using a virtual agent, and are realized by voice and command exchange The terminals in the two systems are mixed to form a group dialogue, which not only realizes the voice communication between the telephone terminal and the cluster intercom system, but also implements the relevant control functions such as applying for the right to speak on the phone and mobile phone side in the cluster communication, which meets the needs of cluster calls .

The above are only preferred embodiments of the present invention, and therefore do not limit the patent scope of the present invention. Any equivalent structure or process transformation made by the description and drawings of the present invention, or used directly or indirectly in other related technical fields The same reason is included in the patent protection scope of the present invention.

Claims

A cluster communication method, wherein the method includes:

After detecting that the virtual agent process is started, the virtual agent server notifies the scheduling server to create a voice conference site between the corresponding cluster radio device and the telephone terminal, and the virtual agent server is provided with a virtual agent process corresponding to each cluster radio device;

The scheduling server implements voice communication between the cluster intercom system where the cluster radio equipment is located and the telephone system where the telephone terminal is located based on the voice conference site according to the current call scenario and based on the voice conference venue.
The method according to claim 1, wherein after the virtual agent server detects that the virtual agent process is started, the step of notifying the scheduling server to create a voice conference site between the corresponding cluster radio device and the telephone terminal includes:

The virtual agent server calls the virtual agent process, establishes a connection relationship between the virtual agent process and the cluster radio equipment through the transmission control protocol/Internet interconnection protocol TCP/IP protocol, and uses the session initiation protocol SIP protocol to connect the virtual agent process The process is registered on the dispatch server;

After detecting that the virtual agent process is started, the virtual agent server notifies the scheduling server to create a voice conference venue;

The scheduling server creates a voice conference site according to the received notification, and pulls the virtual agent process into the voice conference site through the SIP protocol.
The method according to claim 1, wherein the scheduling server uses the virtual agent process according to the current call scenario and based on the voice conference venue at the cluster intercom system where the cluster radio equipment is located and the telephone where the telephone terminal is located The steps to achieve voice communication between systems include:

The current call scenario is that the cluster intercom system transmits the voice of the cluster group call to the phone terminal, the scheduling server sets all the phone terminals participating in the conference to mute, and sets the SIP terminal corresponding to the virtual agent process to speak, the SIP The terminal corresponds to the cluster group where the cluster radio equipment is located;

In a cluster group where the cluster radio equipment is located, when one of the cluster terminals successfully obtains the right to speak and starts to speak, the cluster radio equipment receives the audio data in the cluster group and will receive the received cluster group The audio data is transferred to the virtual agent process;

The virtual agent process processes the received audio data in the cluster group and sends it to the voice conference site through the SIP protocol, and passes it to the telephone terminal in the voice conference site.
The method according to claim 1, wherein the scheduling server uses the virtual agent process according to the current call scenario and based on the voice conference venue at the cluster intercom system where the cluster radio equipment is located and the telephone where the telephone terminal is located The steps to achieve voice communication between systems include:

The current call scenario is that the telephone terminal transmits voice to the cluster terminal of the cluster group of the cluster intercom system, and the scheduling server notifies the virtual agent process of the virtual agent server after monitoring the instruction of the telephone terminal to apply for the right to speak;

The virtual agent process invokes the interface of the cluster radio device according to the received notification to apply for the right to speak to the cluster group where it is located;

If the application for the right to speak is successful, the virtual agent process receives feedback from the cluster station device and notifies the scheduling server;

The scheduling server marks the telephone terminal to obtain the right to speak, controls the telephone terminal to speak at the voice conference venue, and transmits the telephone voice of the telephone terminal to the cluster where the cluster radio equipment is located through the virtual agent process Each cluster terminal of the group;

If the application for the right to speak fails, the virtual agent process receives feedback from the cluster station equipment and notifies the dispatch server;

The scheduling server does not perform the operation of switching the voice right, and maintains the current state.
The method according to claim 4, wherein the scheduling server is based on the current call scenario, through the virtual agent process, and based on the voice conference venue at the cluster intercom system where the cluster radio equipment is located and the telephone where the telephone terminal is located The steps for implementing voice communication between systems also include:

After the telephone terminal speaks, the scheduling server notifies the virtual agent server of the virtual agent process after monitoring the instruction of the telephone terminal to release the right to speak;

The virtual agent process calls the interface of the cluster radio device according to the received notification to release the right to speak to the cluster group where it is located, and sets the SIP terminal corresponding to the virtual agent process to speak, and sets other participants to Mute.
The method according to claim 4, wherein the scheduling server is based on the current call scenario, through the virtual agent process, and based on the voice conference venue at the cluster intercom system where the cluster radio equipment is located and the telephone where the telephone terminal is located The steps for implementing voice communication between systems also include:

During the period when the telephone terminal obtains the right to speak, the scheduling server judges the priority of the participant who is currently applying for the right to speak and the telephone terminal that currently obtains the right to speak after monitoring the instructions of other parties to apply for the right to speak;

If the priority of the participant who is currently applying for the right to speak is lower than the priority of the telephone terminal currently obtaining the right to speak, the scheduling server does not respond to the application operation of the other participant to apply for the right to speak, and maintains the current state;

If the priority of the participant who is currently applying for a voice right is higher than the priority of the telephone terminal currently obtaining a voice right, the scheduling server performs a voice right switching operation, indicating that the other participant currently applying for a voice right obtains the voice right, And transmit the telephone voice of the participant to each cluster terminal of the cluster group where the cluster radio equipment is located through the virtual agent process.
The method according to claim 4, wherein the scheduling server is based on the current call scenario, through the virtual agent process, and based on the voice conference venue at the cluster intercom system where the cluster radio equipment is located and the telephone where the telephone terminal is located The steps for implementing voice communication between systems also include:

During the period when the telephone terminal obtains the right to speak, the dispatch server monitors that the speaking time of the telephone terminal exceeds a preset time, or does not receive voice data or instructions sent by the telephone terminal for a preset period of time, Then notify the virtual agent process of the virtual agent server;

The virtual agent process calls the interface of the cluster radio device according to the received notification to release the right to speak to the cluster group where it is located, and sets the SIP terminal corresponding to the virtual agent process to speak, and sets other participants to Mute.
A cluster communication service platform, including: a dispatch server, a virtual agent server and a plurality of cluster radio equipment, the virtual agent server is respectively in communication connection with the dispatch server and a plurality of cluster radio equipment, the virtual agent server corresponds to each Each cluster radio equipment is equipped with a virtual agent process; the cluster radio equipment is connected to other cluster terminals through a cluster network to form a half-duplex cluster intercom system; the dispatch server is connected to several telephone terminals of the telephone system; among them:

The virtual agent server is used to manage the virtual agent process, and after detecting that the virtual agent process is started, notify the scheduling server to create a voice conference site between the corresponding cluster radio device and the phone terminal;

The scheduling server is configured to establish a voice conference site between the cluster radio device and the phone terminal according to the notification of the virtual agent process, and pass the virtual agent process based on the current call scenario and based on the voice conference The venue realizes voice communication between the cluster intercom system where the cluster radio equipment is located and the telephone system where the telephone terminal is located.
A cluster communication service platform, including: a memory, a processor, and a computer program stored on the memory and executable on the processor, the computer program being implemented by the processor as claimed Steps of the cluster communication method according to any one of 1-7.
A computer-readable storage medium, wherein a computer program is stored on the computer-readable storage medium, and the computer program is executed by a processor to implement the cluster communication method according to any one of claims 1-7 step.