WO2020054961A1

WO2020054961A1 - Method and device for realizing collaboration system by interworking e-mail

Info

Publication number: WO2020054961A1
Application number: PCT/KR2019/008882
Authority: WO
Inventors: 강경림; 진창숙
Original assignee: 주식회사 피앤피소프트
Priority date: 2018-09-13
Filing date: 2019-07-18
Publication date: 2020-03-19
Also published as: KR20200030743A; KR102144747B1

Abstract

According to an embodiment of the present invention, a method for automatically registering a work system by using e-mail, performed by a work system server, comprises the steps of: (a) receiving information about e-mail received from a mail server in real time or periodically; (b) identifying, on the basis of a domain name of the e-mail, a company which is to generate work information; and (c) on the basis of attribute information included in the e-mail, generating, in an identified company's database, the work information including a person who requests the work, a person in charge of the work, and a subject of the work, wherein: step (c) includes the step of performing a classification process by identifying task information upon which the work information should be dependent, on the basis of the attribute information of the e-mail; the attribute information includes a sender, a receiver, an e-mail subject, an e-mail text and a sending date; the task information includes a plurality of pieces of work information; and a plurality of pieces of task information are stored in the work system server.

Description

Method and device for implementing a collaboration system by linking emails

The present invention relates to a method and apparatus for using email protocol (SMTP), linking email information with a business-based collaboration solution, and reflecting email information exchanged between users in real time in a job.

In modern times, e-mail is the most commonly used communication tool to perform the company's work, but it has a disadvantage that it is difficult to share because the recipient of the e-mail content is limited to the recipient.

When performing tasks such as the main process or project, it is necessary to share the work contents in real time to a large number of participants, and in order to share these tasks by e-mail, there is a hassle that multiple users must be selected to send mail each time. It is difficult to share and track work because the contents are not classified as processes or projects.

In order to solve this problem, most companies will build a separate collaboration system. However, since the collaboration system and e-mail are not interlocked, they are used individually, and e-mail is used as a communication tool. Situation.

In order to solve the above-mentioned problems, the present invention aims to create a powerful communication environment in which a user in charge of a task can handle a task in a collaboration system by simply sending an email.

In a method for automatically registering a business system using email, which is performed by a business system server, according to an embodiment of the present invention as a technical means for achieving the above technical problem, (a) regarding the email received from the mail server Receiving information in real time or periodically; (b) identifying a company to generate business information based on the domain name of the email; And (c) based on the attribute information included in the email, the step of generating business information including the business requester, the business person and the business title in the database of the identified company; including, (c) step is the attribute of the email Identifying task information to which business information is to be subordinated based on the information and performing a classification process; Included, the attribute information includes a sender, a recipient, a mail subject, a mail body, and a sending date, and the task information is composed of a plurality of work information, and a plurality of task information may be stored in the work system server.

In another embodiment, in an apparatus for automatically registering a business system using email, an email is received by receiving an email from a mail server, and then a program for automatically registering a business system using email is stored in a memory and a program stored in a memory is used for email. Includes a processor that automatically registers a work system using a system, the processor receives information about email received from a mail server in real time or periodically, identifies a company that will generate business information based on the domain name of the email, and Based on the attribute information, the job information including the job requester, the job representative, and the job title is generated in the database of the identified company, but based on the attribute information of the email, the task information to which the job information should be dependent is identified and classified. Perform, but the attribute information is sender, receiver, Titles, including a mail body and an outgoing one, the task information is composed of a plurality of business information, the server can be a device with a plurality of task information is stored.

According to the above-described problem solving means of the present invention, the user can create a powerful communication environment in which a business person can process a task in a collaboration system by simply sending an email.

In general, the work requested by the customer is mainly performed through email, and the person who receives the customer's email utilizes the mail forwarding function to request additional work from internal employees. At this time, when only the forwarding is automatically registered with the work manager in the collaboration system, the strength of classification and sharing of work becomes much easier.

In particular, there must be a task requested for the first time in order to start the process in a process-like task, and the requested task can be easily processed by e-mail, thereby increasing the efficiency of the task. In addition, even if a process task is requested by e-mail, it has the advantage that it is easy to classify and share by processing the task in a collaborative system.

1 is a view showing the configuration of a system for automatically registering a business system using email, according to an embodiment of the present invention.

2 is a view showing the configuration of a business system server, according to an embodiment of the present invention.

3 is an operation flow diagram showing a method for automatically registering a business system using e-mail according to an embodiment of the present invention.

4 is an operation flow diagram showing a method of classifying tasks according to task information according to an embodiment of the present invention, and FIG. 4 is according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art to which the present invention pertains can easily practice. However, the present invention can be implemented in many different forms and is not limited to the embodiments described herein. In addition, in order to clearly describe the present invention in the drawings, parts irrelevant to the description are omitted, and like reference numerals are assigned to similar parts throughout the specification.

Throughout the specification, when a part is "connected" to another part, this includes not only "directly connected" but also "electrically connected" with another element in between. . Also, when a part is said to "include" a certain component, this means that other components may be further included, not excluded from other components, unless otherwise stated. It should be understood that features or numbers, steps, actions, components, parts or combinations thereof are not excluded in advance.

Throughout the specification, the work system server 100 may refer to a device that provides a function for linking and sharing information using an email protocol.

The following examples are detailed descriptions to help understanding of the present invention, and do not limit the scope of the present invention. Therefore, the same scope of the invention performing the same function as the present invention will also belong to the scope of the present invention.

Referring to FIG. 1, a system 1 for automatically registering a work system using email according to an embodiment of the present invention may include a work system server 100, a mail server 200, and a person in charge terminal 300. And the communication network interconnects them.

When the business system server 100 receives real-time or periodic email information from the mail server 200, the business system server 100 identifies a company to generate business information based on the domain name of the email.

In addition, based on the attribute information included in the email, it is characterized in that it generates business information including a business requester, a business representative, and a business title in a database of an identified company, and the manager terminal 300 utilizes the job.

At this time, the attribute information means information including the originator, the recipient, the subject of the mail, the body of the mail, and the date of transmission. For example, basic information on sending and receiving emails contained in the simple mail transfer protocol (SMTP), which is the protocol of email, is the sender (mail from), the recipient (rcpt to), the mail subject (data, subject), the sending date (data, date).

In addition, the work system server 100 further performs a process of identifying and classifying task information to which work information is dependent, based on attribute information of the email, and the task information is composed of a plurality of work information, The work system server 100 stores a plurality of task information.

At this time, the business information is stored by mapping the information included in the attribute information to the requester, the person in charge, the business title, and the due date, respectively.

The mail server 200 is a server related to a simple mail transfer protocol (SMTP) of email, and refers to an external server used by the person in charge terminal 300 to send and receive email for work.

The person in charge terminal 300 may use a terminal using the system 1 for automatically registering a business system using e-mail. At this time, some of the person in charge terminal 300 may include a terminal having a higher management authority to manually manipulate the task information.

The application that provides automatic registration of the business system using e-mail may be an application embedded in the manager terminal 300 or an application downloaded from the application distribution server and installed in the manager terminal 300.

The manager terminal 300 refers to a communication terminal capable of using a terminal application in a wired / wireless communication environment. Here, the administrator terminal 300 may be a device capable of receiving an email composed of unstructured text and images from the mail server 200 and providing it to the business system server 100, and receiving result information thereon. In FIG. 1, although the manager terminal 300 is illustrated as a smart phone, which is a type of portable terminal, the spirit of the present invention is not limited thereto, and as described above, there is no limitation on a terminal capable of mounting a terminal application. Can be borrowed.

In more detail, the administrator terminal 300 may include any form of handheld computing device (eg, PDA, email client, etc.), personal computer, or other type of computing or communication platform. However, the present invention is not limited to this.

Meanwhile, the communication network serves to connect the business system server 100, the mail server 200, and the manager terminals 300. That is, the communication network means a communication network that provides an access path so that the manager terminal 300 can transmit and receive data after accessing the business system server 100 and the mail server 200. Communication networks include, for example, wired networks such as Local Area Networks (LANs), Wide Area Networks (WANs), Metropolitan Area Networks (MANs), and Integrated Service Digital Networks (ISDNs), and wireless networks such as wireless LANs, CDMA, Bluetooth, and satellite communications. However, the scope of the present invention is not limited thereto.

2 is a view showing the configuration of a server according to an embodiment of the present invention.

Referring to FIG. 2, the business system server 100 according to an embodiment of the present invention includes a communication module 110, a memory 120, a processor 130, and a database 140.

In detail, the communication module 110 provides a communication interface necessary to provide transmission / reception signals between the work system server 100, the mail server 200, and the manager terminal 300 in the form of packet data in cooperation with a communication network. Furthermore, the communication module 110 may perform a role of receiving a data request from the mail server 200 and the administrator terminal 300 and transmitting data in response thereto.

Here, the communication module 110 may be a device including hardware and software necessary for transmitting and receiving a signal such as a control signal or a data signal through a wired or wireless connection with another network device.

In the memory 120, a program for performing a method of automatically registering a work system using e-mail is recorded. In addition, it performs a function of temporarily or permanently storing data processed by the processor 130. Here, the memory 120 may include a magnetic storage media or a flash storage media, but the scope of the present invention is not limited thereto.

The processor 130 is a kind of central processing unit and controls the entire process of automatically registering a business system using e-mail. Each step performed by the processor 130 will be described later with reference to FIG. 3.

Here, the processor 130 may include all kinds of devices capable of processing data, such as a processor. Here, a 'processor' may mean a data processing device embedded in hardware having physically structured circuits, for example, to perform functions represented by codes or instructions included in a program. As an example of such a data processing device embedded in hardware, a microprocessor, a central processing unit (CPU), a processor core, a multiprocessor, and an application-specific integrated ASIC circuit), a field programmable gate array (FPGA), and the like, but the scope of the present invention is not limited thereto.

The database 140 may store algorithms (or identification information) for identifying and classifying attribute information, task information, and business information of an email received from the mail server 200.

Although not shown in FIG. 2, attribute information, task information, and an algorithm (or identification information) for classifying the information may be stored in a database (not shown) physically or conceptually separated from the database 140.

In the method of automatically registering a business system using e-mail with reference to FIG. 3, first, the business system server 100 receives information on e-mail from the mail server 200 (S310).

At this time, the work system server 100 is interlocked with a predetermined period or in real time from the mail server 200 to receive information on the email. In a further embodiment, when the administrator terminal 300 receives an email, it may inform the work system server 100 and receive information about the same email from the mail server 200.

As described above, the received email information may include sender, recipient, mail subject, mail body, and sender date as attribute information, and may further include information such as attachments.

Next, a company to generate business information is identified based on the domain name of the email (S320).

In step S320, an email received from the mail server 200 through a domain name is recognized by which company the data is generated, and business information is generated through attribute information obtained in step S310.

For example, a sender is a requester, a recipient is a contact person, a mail subject is a business subject, and a sending date is mapped and stored as a due date.

Finally, a company database is generated through identification information included in the email (S330).

At this time, based on the attribute information of the email, task information generated in step S320 is identified and classified. A method of identifying and classifying task information will be described with reference to FIG. 4 to be described later.

4 is a flowchart illustrating a method of classifying tasks according to task information according to an embodiment of the present invention.

Referring to FIG. 4, as a method of classifying tasks, first, keywords for task information are searched for in the subject and body of the email (S410).

Next, it is checked whether or not identification information for generating the body information of the email or the reference person's business information is included (S420).

Finally, business information is generated and classified to be subordinate to the task information identified through the keyword (S430).

When the above-described three steps are applied to the present invention to describe the method of classifying and mapping the business information to the task information, three methods to be described later may be applied.

First, there may be a method using an ID included in the e-mail address.

An ID for classifying task information is assigned to the task information in advance (step S410). Next, it is checked whether a string including the domain name of the received mail and the mail address of the reference person is mapped to the ID (step S420). Finally, when a string including the domain name and the mail address of the reference person is mapped to the ID, the received email is subordinated to the task information to which the ID is mapped, and the generated business information about the email is classified (step S430). ).

If this is described as an example, identification information for the "PNP UI Improvement" project (task information) in progress in the work system server 100 is pre-registered as "UI". Thereafter, when the email server 200 sends an email to “UI@sumsong.com” as a reference, the work system server 100 recognizes this and automatically assigns work information to the person in charge 300 as the recipient's work within the project. Will be.

Second, there may be a method of applying an indexing method using keywords.

First, it is pre-registered as a keyword index for the title of the task information (step S410). An email containing identification information for registering a task is received from the mail server 200, and it is checked whether the keyword searched in the subject or body of the email matches the keyword for the subject of the pre-registered task information (step S420). ). If the keyword is matched, business information is generated and classified so that the keyword is subordinate to the matched task information (step S430).

At this time, the domain name or reference e-mail address, and may include preset link information included in the subject or body of the email, and the keyword index may indicate the frequency of use of the keyword or words associated with the keyword in the subject or body of the email. It is judged whether it has more than a predetermined value by calculating with a weighted average.

If this is described as an example, the job system server 100 registers the KWIC index as the recruitment process job as a "new employee recruitment resume". Subsequently, the applicant's resume mail received from the mail server 200 is registered for business, and when an email is sent, the keyword and the related word frequency including the subject and body content of the email received from the business system server 100 are checked. , If the frequency is more than a predetermined frequency, it is automatically classified as a 'recruitment process' and transmitted to the person in charge terminal 300.

Third, there may be a method using a hash tag.

First, if the subject or body of the email includes the hashtag, and if the reference domain of the email includes a predetermined domain name (step S420), subordinate to task information having a title corresponding to a term related to the hashtag, , Create and classify business information (step S430).

If this is described as an example, in the subject line of the e-mail, write "Request for customer claims for product defects of S company # claim", and send an email to task@samsong.com as a referrer . # Claim ", classify task information into claims-related tasks, create tasks, and transmit them to the person in charge terminal 300.

Although tasks can be automatically classified through this method, there may be a case in which task information is not classified because a keyword related to the title of task information is omitted in the subject or body of an email.

In this case, business information can be generated without dependency of task information, and directly transferred to the person in charge terminal 300 that will perform the task.

In addition, the unclassified work information further has a function of being directly sorted and stored by the person in charge terminal 300 having the authority to classify task information, or designating at least one person in charge of the person in charge 300 that can view task information. Functionality may be further included.

One embodiment of the present invention may also be implemented in the form of a recording medium including instructions executable by a computer, such as program modules, being executed by a computer. Computer readable media can be any available media that can be accessed by a computer and includes both volatile and nonvolatile media, removable and non-removable media. In addition, computer readable media may include computer storage media. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data.

Although the methods and systems of the present invention have been described in connection with specific embodiments, some or all of their components or operations may be implemented using a computer system having a general purpose hardware architecture.

The above description of the present invention is for illustration only, and those of ordinary skill in the art to which the present invention pertains can understand that it can be easily modified into other specific forms without changing the technical spirit or essential features of the present invention. will be. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive. For example, each component described as a single type may be implemented in a distributed manner, and similarly, components described as distributed may be implemented in a combined form.

The scope of the present invention is indicated by the following claims rather than the above detailed description, and it should be interpreted that all changes or modified forms derived from the meaning and scope of the claims and equivalent concepts thereof are included in the scope of the present invention. do.

Claims

In the automatic registration method of the business system using e-mail, which is performed by the business system server,

(A) receiving information about the email received from the mail server in real time or periodically;

(b) identifying a company to generate business information based on the domain name of the email; And

(c) generating business information including a business requester, a business representative, and a business title in the database of the identified company based on the attribute information included in the email;

Including,

The step (c) may include performing a classification process by identifying task information to which the business information should be subordinated based on attribute information of the email;

Including,

The attribute information includes a sender, a recipient, a mail subject, a mail body, and a sending date, and the task information is composed of a plurality of work information, and the work system server stores a plurality of task information. Automatic registration method of business system used.
According to claim 1,

Step (b) is,

The business information is generated by mapping each of the attribute information to a requester, a person in charge, a job title, and a due date, respectively.
According to claim 1,

Step (c) is

When the subject or body of the received email contains keywords related to the subject of the task information, and the identification information for generating business information is included in the body or reference person of the received email, identification through the keyword And generating and classifying the business information so as to be dependent on the task information.
The method of claim 3,

In the task information, an ID for classifying the business information is previously provided, and when the domain name of the received mail or the mail address of the reference person maps to the ID, the email is assigned to the task information to which the ID is mapped. A method of automatically registering a business system using email, which classifies business information generated in relation to the email so as to be subordinate.
The method of claim 3,

When receiving an email including identification information for registering a task, and the keyword searched in the subject or body of the email matches the keyword for the title of the pre-registered task information, the keyword is subject to the matched task information Automatic registration method of business system using e-mail, which generates and classifies business information.
The method of claim 5,

The identification information includes the domain name or reference e-mail address, and preset link information included in the subject or body of the e-mail.
The method of claim 5,

The keyword index is determined by matching with the keyword for the title of the pre-registered task information when the number or frequency of use of the keyword or the word associated with the keyword is calculated in a weighted average in the subject or body of the email. , Automatic registration of business system using e-mail.
The method of claim 3,

If the subject or body of the received email includes a hash tag, and the domain name is set in the referrer of the email, it is dependent on task information having a title corresponding to a term associated with the hash tag. Automatic registration method of business system using e-mail, which is to generate and classify business information as much as possible.
According to claim 1,

Step (c) is,

If the task information is not classified because a keyword related to the title of the task information is missing in the subject or body of the email, the task information is generated without subordination of the task information, and the fact that the task information is generated is the mail of the person in charge of the task. Automatic registration of business system using e-mail, which is to inform by address.
The method of claim 9,

The unclassified business information further includes a function of being directly classified and stored by the terminal of the person in charge with the authority to classify the task information, and the automatic registration method of the business system using email.
The method of claim 10,

A method of automatically registering a work system using e-mail, further comprising a function of designating at least one terminal of the person in charge to view the task information by the terminal of the person in charge having the authority to classify the task information.
According to claim 1,

The mail server is a server related to a simple mail transfer protocol (SMTP) of e-mail, a method for automatically registering a business system using e-mail.
In the apparatus for automatically registering the business system using e-mail,

The memory that stores the program that receives the email from the mail server and then automatically registers the business system using the email and

It includes a processor that executes the program stored in the memory to automatically register the business system using e-mail,

The processor receives information about an email received from a mail server in real time or periodically, identifies a company to generate business information based on the domain name of the email, and based on the attribute information of the email, a business requester, Business information including the business person and the business title is generated in the database of the identified company,

Based on the attribute information of the email, the task information to which the business information should be subordinated is identified, and a classification process is performed.

The attribute information includes a sender, a recipient, a mail subject, a mail body, and a sending date, and the task information is composed of a plurality of work information, and the work system server stores a plurality of task information. Device for automatic registration of used business systems.
A computer-readable recording medium in which a program providing a method for automatically registering a business system using an email according to any one of claims 1 to 12 is recorded.