WO2019214306A1 - 一种事务协助方法、装置及电子设备 - Google Patents

一种事务协助方法、装置及电子设备 Download PDF

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Publication number
WO2019214306A1
WO2019214306A1 PCT/CN2019/075394 CN2019075394W WO2019214306A1 WO 2019214306 A1 WO2019214306 A1 WO 2019214306A1 CN 2019075394 W CN2019075394 W CN 2019075394W WO 2019214306 A1 WO2019214306 A1 WO 2019214306A1
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Prior art keywords
user
client
transaction
operation request
assisting operation
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English (en)
French (fr)
Inventor
张玮
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Alibaba Group Holding Ltd
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Alibaba Group Holding Ltd
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/60—Protecting data
    • G06F21/62—Protecting access to data via a platform, e.g. using keys or access control rules
    • G06F21/629—Protecting access to data via a platform, e.g. using keys or access control rules to features or functions of an application
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/10—Protocols in which an application is distributed across nodes in the network
    • H04L67/1095—Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/52—Network services specially adapted for the location of the user terminal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/55—Push-based network services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices

Definitions

  • the embodiments of the present disclosure relate to the field of network technologies, and in particular, to a transaction assistance method, apparatus, and electronic device.
  • the embodiment of the present specification provides a transaction assistance method, device, and electronic device, which are used to solve the problem that a special group of people in the prior art cannot use the smart electronic products around to handle daily affairs.
  • a transaction assistance method comprising:
  • the transaction assisting operation is performed by the client of the second user based on the transaction assisting operation request.
  • a transaction assistance apparatus including:
  • the receiving module receives a transaction assisting operation request sent by the client of the first user, where the transaction assisting operation request is used to request a transaction assisting operation;
  • the processing module performs the transaction assisting operation by the client of the second user based on the transaction assisting operation request.
  • an electronic device comprising: a memory, a processor, and a computer program stored on the memory and executable on the processor, the computer program being executed by the processor:
  • the transaction assisting operation is performed by the client of the second user based on the transaction assisting operation request.
  • a computer readable storage medium storing one or more programs, when the one or more programs are executed by an electronic device including a plurality of applications, The electronic device performs the following operations:
  • the transaction assisting operation is performed by the client of the second user based on the transaction assisting operation request.
  • the transaction assisting operation may be performed by the client of the second user, that is, the client of the first user is assisted by the client of the second user.
  • FIG. 1 is a schematic diagram of steps of a transaction assistance method according to an embodiment of the present disclosure
  • FIG. 2a is a second schematic diagram of the steps of the transaction assisting method provided by the embodiment of the present specification.
  • Figure 2b is a third schematic diagram of the steps of the transaction assistance method provided by the embodiment of the present specification.
  • FIG. 3 is a schematic diagram of a preset mapping relationship provided by an embodiment of the present disclosure.
  • FIG. 3b is a schematic diagram of a method for establishing a preset mapping relationship according to an embodiment of the present disclosure
  • FIG. 4 is a fourth schematic diagram of the steps of the transaction assisting method provided by the embodiment of the present specification.
  • Figure 5a is a fifth schematic diagram of the steps of the transaction assistance method provided by the embodiment of the present specification.
  • Figure 5b is a sixth schematic diagram of the steps of the transaction assisting method provided by the embodiment of the present specification.
  • Figure 6a is a seventh schematic diagram of the steps of the transaction assistance method provided by the embodiment of the present specification.
  • Figure 6b is a schematic diagram of the steps of the transaction assistance method provided by the embodiment of the present specification.
  • Figure 7a is a schematic diagram of the steps of the transaction assistance method provided by the embodiment of the present specification.
  • Figure 7b is a schematic diagram showing the steps of the transaction assisting method provided by the embodiment of the present specification.
  • FIG. 8 is a schematic diagram of a specific implementation flow control method of a transaction assistance method according to an embodiment of the present disclosure
  • FIG. 9 is a second schematic diagram of flow control of a specific implementation of the transaction assistance method according to an embodiment of the present disclosure.
  • FIG. 10 is a third schematic diagram of flow control of a specific implementation of the transaction assistance method according to an embodiment of the present disclosure.
  • FIG. 11 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure.
  • FIG. 12 is a schematic structural diagram of a transaction assisting apparatus according to an embodiment of the present disclosure.
  • FIG. 1 is a schematic diagram of the steps of the transaction assistance method provided by the embodiment of the present invention. It should be noted that the execution subject of the transaction assisting method may be a server, which mainly includes:
  • Step 102 Receive a transaction assist operation request sent by a client of the first user, where the transaction assist operation request is used to request a transaction assist operation.
  • the transactions involved are mainly daily affairs related to clothing, food, housing, and transportation, for example, travel, medical examination, payment, etc.; in fact, it is not limited to work transactions, but only the object of operation and the subject need to be changed accordingly.
  • Step 104 Perform the transaction assisting operation by the client of the second user based on the transaction assisting operation request.
  • the transaction assisting operation may be performed by the client of the second user, that is, the client of the first user is assisted by the client of the second user.
  • the transaction assistance operation request carries the user identifier of the second user; correspondingly, as shown in FIG. 2a, the step 104 may be specifically performed as follows:
  • Step 202a Parse the user identifier of the second user based on the transaction assisting operation request.
  • the user identifier referred to herein may be a digital or symbolic identifier characterizing the second user, and may specifically be a sequence of numbers or a sequence of strings.
  • the user identifier of the second user may be preset in the first user as an attribute parameter, and may be directly added to the request each time a transaction assist operation request is initiated.
  • the user identifier of the second user carried in the transaction assistance operation request may be different, that is, the user identifier of the second user carried in the transaction assistance operation request is different according to the transaction type.
  • the transaction assist operation request is a travel assistance operation request
  • the second user's user identifier is A, that is, the A user assists the travel transaction
  • the transaction assist operation request is the payment assistance operation request
  • the second user's user identifier is B, that is, B users assist in paying for transactions.
  • the user identity of the second user is added according to the user selection each time a transaction assistance operation request is initiated. The embodiments of the present specification do not limit this.
  • Step 204a Perform the transaction assisting operation by using a client corresponding to the user identifier of the second user.
  • the transaction operation request sent by the client of the first user carries the user identifier of the second user as the assisting party, so that after receiving the transaction assisting operation request, the transaction should be taken from the transaction.
  • the user identifier of the second user is parsed in the operation request, and then the client corresponding to the user identifier of the second user is searched as the assisting party to perform the transaction assisting operation requested by the client of the first user.
  • the first user is assisted to perform the corresponding transaction assisting operation by the client of the second user determined by the client of the first user, and the assisting party can be actively selected by the first user, which is more flexible.
  • the transaction assisting operation request carries the user identifier of the first user; correspondingly, as shown in FIG. 2b, before the transaction assisting operation is performed by the client of the second user, the method further includes :
  • Step 202b Parse the user identifier of the first user based on the transaction assisting operation request.
  • the user identifier referred to herein may be a numeric or symbolic identifier that characterizes the first user, and may specifically be a sequence of numbers or a sequence of strings.
  • the manner of adding the user identifier of the first user is similar to the manner of adding the user identifier of the second user, and details are not described herein.
  • Step 204b Determine, according to the user identifier of the first user and a preset mapping relationship, a user identifier of the second user that has an assisting relationship with the first user.
  • the preset mapping relationship is a mapping relationship between the first user as the assisted party and the second user as the assisting party.
  • the mapping relationship may include at least: a user attribute of the first user, a user attribute of the second user, a role relationship between the first user and the second user, a role attribute of the first user, and a role attribute of the second user; wherein the user attribute At least: one or more combinations of user ID, name, gender, age, document type, and ID number; the role relationship includes at least: role relationship ID, relationship type, assisted party ID, assisting party ID, assist status, etc.
  • the role attributes include at least: role ID, role type, role name, user ID, user attribute, and so on. Taking the first user as the parent and the second user as the child, the preset mapping relationship can be referred to FIG. 3a.
  • the preset mapping relationship is established by:
  • Step 302 Receive an add request sent by the client of the second user, where the add request carries the user identifier of the second user.
  • Step 304 Feed the add request to the client of the first user.
  • Step 306 After receiving the added response fed back by the client of the first user, establishing the first user and the second user according to the user identifier of the first user and the user identifier of the second user. Assisted mapping relationship between.
  • the adding response carries the user identifier of the first user.
  • the preset mapping relationship may be a one-to-one mapping relationship, a one-to-many mapping relationship, or a many-to-one mapping relationship.
  • the role relationship may have a hierarchical relationship, for example, a hierarchical relationship between a grandparent, a parent, a child, a grandchild, or a hierarchical relationship between leaders at all levels, this mapping relationship may also be embodied by an N-tree structure.
  • the client of the second user may be authorized in advance.
  • the method further includes:
  • Step 402 Receive an authorization request sent by the client of the second user, where the authorization request carries the user identifier of the first user.
  • Step 404 Feed the authorization request to the client of the first user.
  • Step 406 Receive an authorization response returned by the client of the first user after authorization.
  • the assisted party may disperse its own transaction to the second unused user.
  • the user can assist, therefore, the above authorization scheme can be used to further refine the division of labor, and at the same time, further ensure the privacy of the assisted party and the security of the transaction execution.
  • the authorization request further carries an authorization request content; the authorization request content may be classified according to a transaction type.
  • the transaction type includes: travel transaction, health affairs, financial affairs, etc.; the corresponding authorization request content may include: viewing the travel status, viewing the health status, and viewing the fund status.
  • the method further includes:
  • the server receives the authorization request for viewing the health status sent by the client of the second user, sends the authorization request to the client of the first user, and receives the authorization response after the client of the first user agrees to the authorization, the server Pushing information related to the health status of the client of the first user to the client of the second user, so that the second user can know the health status of the first user in time.
  • the transaction assisting operation request carries a positioning help message; correspondingly, as shown in FIG. 5a, when the step 102 is performed by the client of the second user, the method specifically includes:
  • Step 502 Acquire first location information of the client of the first user.
  • the first location information may be understood as the current location information of the client of the first user, or the initial location information set by the client of the first user.
  • Step 504 Send the first location information to the client of the second user.
  • Step 506 When receiving the first response message returned by the client of the second user, pushing a pedestrian navigation policy to the client of the first user based on the first location information of the client of the first user.
  • the server may push the pedestrian navigation policy to the client of the first user based on the first location information of the client of the first user (assumed to be the initial location information), and specifically control the opening of the first user.
  • the navigation software on the client side then the first user inputs (can be input by voice or text) the second location information (destination location information) of the client of the first user according to the voice or text prompt of the navigation software, so as to guide The first user reaches the destination.
  • the server may push the pedestrian navigation policy to the client of the first user based on the first location information of the client of the first user and the second location information, and specifically control the navigation software of the client side of the first user to directly display The pedestrian navigation strategy of the first location information to the second location information.
  • the solution of FIG. 5a is mainly for the first user who cannot open the navigation software of the electronic device that carries the portable device, and performs the pedestrian navigation assistance operation through the client of the second user, so that it is convenient to assist the elderly and other needs who are not good at using navigation.
  • the object to be monitored allows the objects of these special groups to reach the destination with the assistance of the client of the second user, thereby effectively improving the companionship monitoring of these special groups and improving the efficiency of transaction assistance processing.
  • the method further includes:
  • Step 508 Synchronize the walking navigation information of the client of the first user to the client of the second user.
  • step 502-step 504 in FIG. 5a when receiving the second response message returned by the client of the second user, based on the first location information and the second location of the client of the first user Information, perform network car operation.
  • the car service may be performed from the inside through the car function of the server; or the car request may be sent to the third party car server to implement the car service.
  • the method further includes: synchronizing the riding condition collected by the client of the first user to the client of the second user.
  • the client of the second user can be assisted by the client of the second user to implement the travel transaction.
  • the second user's client may be synchronized with the first user's client's walking state or the riding state, so as to pass the second The user's client adjusts the assistance strategy in time to ensure the efficiency of the assistance.
  • the transaction assisting operation request carries a medical check-up help message; correspondingly, the transaction assisting operation is performed by the client of the second user, as shown in FIG. 6a, including:
  • Step 602 Notify the client of the second user to the medical help message sent by the client of the first user.
  • a medical check-up help message may be sent, at which time the server notifies the client of the second user of the medical help-seeking message.
  • Step 604 Perform a network medical examination reservation for the first user when receiving the third response message returned by the client of the second user.
  • the first user can make a medical examination reservation from the corresponding hospital by the registration number or the physical examination center through the network platform.
  • the first user's health file may be established at the same time.
  • the method further includes:
  • Step 606 Acquire health information collected by the client of the first user, where the health information includes at least one or a combination of a physical examination result, a diagnosis result, and a daily health condition.
  • Step 608 Push a health care policy to the client of the second user according to the health information.
  • the health care strategy includes at least one or more of health care strategies such as health insurance, medical examination plans, and daily health care.
  • the server can not only push the health care policy to the client of the second user, but also enable the second user as the assisting party to perform health care for the first user in time according to the health care strategies.
  • the health care strategy can be pushed to the client of the first user, that is, the assisted party can directly understand the health status of the user and select the appropriate health care method.
  • the transaction assisting operation request carries a payment help message; correspondingly, the transaction assisting operation is performed by the client of the second user, as shown in FIG. 7a, including:
  • Step 702 Notify the client of the second user of the payment help message sent by the client of the first user.
  • the payment help message refers to a bill payment request initiated by the first user directly or indirectly after purchasing the product, and may include various types of bills, such as an offline scan code bill, a water and electricity bill, a wealth management bill, and the like.
  • Step 704 Perform bill payment for the first user when receiving the fourth response message returned by the client of the second user.
  • the method before the bill payment is performed for the first user, referring to FIG. 7b, the method further includes:
  • Step 706 Receive payment settings sent by the client of the second user.
  • the payment setting may include: setting of a payment instrument, setting of a payment order, setting of a payment limit, and the like.
  • Step 708 Modify the account information of the first user according to the payment setting.
  • the setting of the payment tool includes the setting of the payment tool.
  • the setting of the payment tool is specifically: setting the payment tool in the first user account information as the bank card of the second user.
  • the client of the second user can use the bank card to pay for the bill generated by the second user to purchase the product when the first user has a payment request.
  • the embodiments of the present specification can implement a large number of affairs assistance for elderly parents, and then accompany the elderly parents in an assisted manner in daily life.
  • the following is a case where the first user is a parent and the second user is a child, through several specific applications.
  • the scenario introduces the technical solutions involved in the embodiments of the present specification in detail.
  • the assistance program of the travel companion mainly includes:
  • Step 802 The parent side mobile phone initiates a positioning help message to the server.
  • the location help message carries location information of the parent side mobile phone.
  • the location help message can also carry other message content, for example, "Son, I want to go to the book building, how to go?" similar prompts, this embodiment of the specification does not limit this.
  • Step 804 The server receives the location help message initiated by the parent side mobile phone and notifies the child side mobile phone.
  • the server After receiving the location help message sent by the parent side mobile phone, the server determines the child having the preset mapping relationship with the parent according to the user identifier carried in the location help message, and then notifies the child side mobile phone of the location help message.
  • Step 806 After the child side mobile phone learns the location help message, the processing mode is selected.
  • Step 8080a If pedestrian navigation is selected, the notification server controls the navigation of the pop-up parent side mobile phone.
  • the server controls the navigation of the parent side mobile phone, and it can be understood that the navigation popped up by the parent side mobile phone is the navigation route that has already reserved the starting position and the ending position.
  • Step 8082a The server synchronizes the walking navigation information of the parent side mobile phone to the child side mobile phone.
  • Step 8080b If the car is selected, the notification server notifies the network based on the location information of the parent.
  • the server performs a network car based on the parent's starting position and ending position, as well as the child's contact information.
  • Step 8082b Send the prompt message of the approximate car to the parent side mobile phone.
  • Step 8084b The child-side mobile phone performs a telephone confirmation of the approximate car service.
  • Step 8086b The server synchronizes the parent's ride status to the child's mobile phone in real time.
  • Step 8088b The server deducts the fee from the child's account to pay for the car service.
  • the above-mentioned travel companion assistance scheme is based on the mobile phone's Global Positioning System (GPS) positioning function.
  • GPS Global Positioning System
  • the help request is notified to the child, and the child can see the current position of the parent, according to the parents.
  • Arrival destinations help parents set up navigation, or call a taxi, and keep an eye on their parents' travel status.
  • the taxi arrives at the destination, it can also help parents check out. Thereby, not only the transaction assistance between the electronic devices is realized, but also the companionship of the elderly parents can be realized, and the user experience is improved.
  • the assistance scheme of the health companion provided by the embodiment of the present specification, as shown in FIG. 9a, mainly includes:
  • Step 900a The child-side mobile phone sends a healthy companion request.
  • Step 902a The parent side mobile phone sends an authorization notification.
  • Step 904a Turn on the health companion function for the child-side mobile phone.
  • Step 906a The child-side mobile phone sends a viewing request to the server.
  • Step 908a The server sends the parental health status to the child-side mobile phone.
  • the health status includes: face color, pulse, blood pressure and the like.
  • a sporting situation such as the number of walking steps.
  • Step 900b The parent side mobile phone sends a medical examination help request.
  • Step 902b The server performs a medical examination appointment or a medical appointment according to the response returned by the child-side mobile phone, and establishes a health file.
  • the medical examination appointment here may be a network appointment or a telephone appointment at the corresponding medical examination center for physical examination; the medical appointment may be a network registration or a telephone registration in the corresponding hospital for medical treatment.
  • Step 904b The server pushes the parent-related health care strategy to the child-side mobile phone according to the parent's health file.
  • parents are given health records, parents' daily and physical examination records are recorded, children can check the health status of their parents at any time, and support for automatic analysis of parents' situations, recommendations for medical examination, insurance, daily health care, etc., so that children can be assured, parents happy.
  • record the daily life of the parents including the number of daily walking steps, identify the health status of the parents through the photos of the parents, etc.; hospital, physical examination, including appointment registration, medical orders, drugs, medical report records; combined with big data analysis, Determine the health issues that parents need to focus on, and remind children and parents in a timely manner.
  • the payment assistance program mainly includes:
  • Step 1002a The child side mobile phone sends a payment assistance request.
  • the payment assistance request may carry payment settings, such as settings of a payment instrument, setting of a payment order, and the like.
  • Step 1004a After receiving the authorization response sent by the parent side mobile phone, the server starts the payment companion function and performs payment setting.
  • Step 1002b The parent side mobile phone sends a scan code to pay the bill.
  • Step 1004b After receiving the response returned by the child-side mobile phone, the server performs bill payment.
  • a payment tool can be set as a child's own account, or set as a parent's account
  • the parent's authorization take effect.
  • the parents pay the bills are displayed on the children's and parents' bills, so that the children can check for their parents.
  • the withdrawal is initiated by the parents.
  • Parents need to be authorized by their parents to check the balance.
  • Step 1002c The server sends a payment reminder.
  • Step 1004c After receiving the response returned by the child-side mobile phone, the server performs payment.
  • the payment bill can be sent to the child-side mobile phone and/or the parent-side mobile phone, and the child is automatically reminded to pay the fee or automatically initiate the withholding.
  • Step 1002d The parental mobile phone transfers the pension to the bank.
  • Step 1004d The child sends a pension assistance management request.
  • Step 1006d After receiving the authorization response returned by the parent, the pension of the parent account is withheld to purchase the wealth management product.
  • the special assistance group may be assisted by the special assistance group to perform self-checkout.
  • other transaction processing scenarios that can use the network platform to perform the assistance scheme.
  • the electronic device includes a processor, optionally including an internal bus, a network interface, and a memory.
  • the memory may include a memory, such as a high-speed random access memory (RAM), and may also include a non-volatile memory (Non-Volatile Memory), such as at least one disk memory.
  • RAM high-speed random access memory
  • Non-Volatile Memory non-volatile memory
  • the electronic device may also include hardware required for other services.
  • the processor, network interface, and memory can be interconnected by an internal bus, which can be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, or an extended industry standard. Extended Industry Standard Architecture (EISA) bus, etc.
  • ISA Industry Standard Architecture
  • PCI Peripheral Component Interconnect
  • EISA Extended Industry Standard Architecture
  • the bus can be divided into an address bus, a data bus, a control bus, and the like. For ease of representation, only one double-headed arrow is shown in Figure 11, but it does not mean that there is only one bus or one type of bus.
  • the program can include program code, the program code including computer operating instructions.
  • the memory can include both memory and non-volatile memory and provides instructions and data to the processor.
  • the processor reads the corresponding computer program from the non-volatile memory into memory and then runs to form a transaction assisting device at a logical level.
  • the processor executes the program stored in the memory and is specifically used to perform the method operation performed by the server described above as the execution subject.
  • the method disclosed in the above embodiments shown in the embodiments of FIG. 1 to FIG. 10 can be applied to a processor or implemented by a processor.
  • the processor may be an integrated circuit chip with signal processing capabilities.
  • each step of the above method may be completed by an integrated logic circuit of hardware in a processor or an instruction in a form of software.
  • the above processor may be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; or may be a digital signal processor (DSP), dedicated integration.
  • ASIC Application Specific Integrated Circuit
  • FPGA Field-Programmable Gate Array
  • other programmable logic device discrete gate or transistor logic device, discrete hardware component.
  • the general purpose processor may be a microprocessor or the processor or any conventional processor or the like.
  • the steps of the method disclosed in the embodiments of the present specification may be directly implemented by the hardware decoding processor, or may be performed by a combination of hardware and software modules in the decoding processor.
  • the software module can be located in a conventional storage medium such as random access memory, flash memory, read only memory, programmable read only memory or electrically erasable programmable memory, registers, and the like.
  • the storage medium is located in the memory, and the processor reads the information in the memory and combines the hardware to complete the steps of the above method.
  • the electronic device can also perform the functions of the embodiment of FIG. 1 and FIG. 10, and implement the functions of the embodiment shown in FIG. 1 to FIG. 10, which will not be further described herein.
  • the electronic device in the embodiment of the present specification does not exclude other implementation manners, such as a logic device or a combination of software and hardware, etc., that is, the execution body of the following processing flow is not limited to each logic.
  • the unit can also be hardware or logic.
  • the embodiment of the present specification further provides a computer readable storage medium storing one or more programs, when the one or more programs are executed by an electronic device including a plurality of applications,
  • the server performs the following operations:
  • the computer readable storage medium such as a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk.
  • FIG. 12 is a schematic structural diagram of a transaction assistance apparatus according to an embodiment of the present disclosure.
  • the apparatus mainly includes:
  • the receiving module 1202 receives a transaction assisting operation request sent by the client of the first user, where the transaction assisting operation request is used to request a transaction assisting operation;
  • the processing module 1204 performs the transaction assisting operation by the client of the second user based on the transaction assisting operation request.
  • the transaction assistance operation request carries a user identifier of the second user
  • the processing module 1204 parses the user identifier of the second user based on the transaction assisting operation request, and performs the transaction assisting operation by using the client corresponding to the user identifier of the second user.
  • the transaction assisting operation request carries the user identifier of the first user; and the method further includes:
  • the preset mapping relationship is established by:
  • the adding response carries the user identifier of the first user.
  • the receiving module receives an authorization request sent by the client of the second user before receiving the transaction assistance operation request sent by the client of the first user, where the authorization request carries the user identifier of the second user. ;
  • the method further includes: a sending module, feeding back the authorization request to the client of the first user;
  • the receiving module receives an authorization response returned by the client of the first user after being authorized.
  • the authorization request further includes an authorization request content
  • the sending module after receiving the authorization response returned by the client of the first user after being authorized, pushing, to the client of the second user Information related to the content of the authorization request in the client of the first user.
  • the transaction assisting operation request carries a positioning help message; the processing module: acquiring first location information of the client of the first user; and sending the first location information to a client of the second user And receiving a pedestrian navigation policy to the client of the first user based on the first location information of the client of the first user when receiving the first response message returned by the client of the second user.
  • the method further includes: a synchronization module, after pushing the pedestrian navigation policy to the client of the first user, and using the walk navigation policy by the client of the first user, using the pedestrian navigation of the client of the first user
  • the information is synchronized to the client of the second user.
  • the processing module when receiving the second response message returned by the client of the second user, performing network about based on the first location information and the second location information of the client of the first user Car operation.
  • the processing module synchronizes the riding status collected by the client of the first user to the client of the second user after performing the network about car operation.
  • the transaction assisting operation request carries a medical examination help message; the processing module notifying the client of the second user to the client of the second user; When the third response message returned by the client of the second user is described, the network check is made for the first user.
  • the method further includes: acquiring the health information collected by the client of the first user, where the health information includes at least one of a physical examination result and a daily health condition;
  • the sending module pushes a health care policy to the client of the second user according to the health information.
  • the transaction assisting operation request carries a payment help message; the processing module notifying the client of the second user to the payment help message sent by the client of the first user; When the fourth response message returned by the client of the second user is described, the first user is billed.
  • the method further includes:
  • the setting module receives the payment setting sent by the client of the second user, and modifies the account information of the first user according to the payment setting.
  • the transaction assisting operation may be performed by the client of the second user, that is, the client of the first user is assisted by the client of the second user.
  • the system, device, module or unit illustrated in the above embodiments may be implemented by a computer chip or an entity, or by a product having a certain function.
  • a typical implementation device is a computer.
  • the computer can be, for example, a personal computer, a laptop computer, a cellular phone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or A combination of any of these devices.
  • Computer readable media includes both permanent and non-persistent, removable and non-removable media.
  • Information storage can be implemented by any method or technology.
  • the information can be computer readable instructions, data structures, modules of programs, or other data.
  • Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read only memory. (ROM), electrically erasable programmable read only memory (EEPROM), flash memory or other memory technology, compact disk read only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, Magnetic tape cartridges, magnetic tape storage or other magnetic storage devices or any other non-transportable media can be used to store information that can be accessed by a computing device.
  • computer readable media does not include temporary storage of computer readable media, such as modulated data signals and carrier waves.

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Abstract

一种事务协助方法、装置及电子设备，包括：接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求事务协助操作（102）；基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作（104）。

Description

一种事务协助方法、装置及电子设备 技术领域
本说明书实施例涉及网络技术领域，尤其涉及一种事务协助方法、装置及电子设备。
背景技术
随着社会老龄化的发展，出现越来越多的为老年人定制的智能电子产品，例如，智能手环，智能手机等。
当前科技的迅猛发展使得日常生活中的衣食住行等日常事务的处理方式更为科技化、便捷化。但是，考虑到老年人或是其它监护对象等特殊人群的学习能力以及水平有限，导致无法利用身边的智能电子产品实现较为便捷的日常事务处理。
发明内容
本说明书实施例提供一种事务协助方法、装置及电子设备，用以解决现有技术中特殊人群无法利用身边智能电子产品处理日常事务的问题。
为了解决上述技术问题，本说明书实施例采用下述技术方案：
第一方面，提供了一种事务协助方法，包括：
接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求事务协助操作；
基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作。
第二方面，提供了一种事务协助装置，包括：
接收模块，接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求事务协助操作；
处理模块，基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作。
第三方面，提供了一种电子设备，包括：存储器、处理器及存储在所述存储器上并可在所述处理器上运行的计算机程序，所述计算机程序被所述处理器执行：
接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求 事务协助操作；
基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作。
第四方面，提供了一种计算机可读存储介质，所述计算机可读存储介质存储一个或多个程序，所述一个或多个程序当被包括多个应用程序的电子设备执行时，使得所述电子设备执行以下操作：
接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求事务协助操作；
基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作。
本说明书实施例采用的上述至少一个技术方案能够达到以下有益效果：
本说明书的技术方案，对于第一用户的客户端发送来的事务协助操作请求，可通过第二用户的客户端执行该事务协助操作，即通过第二用户的客户端协助第一用户的客户端来执行相应的事务，从而，有效解决了特殊人群无法利用身边智能电子产品处理日常事务的问题，提高了事务处理效率以及便捷性。
附图说明
为了更清楚地说明本说明书实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本说明书实施例中记载的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。
图1为本说明书实施例提供的事务协助方法的步骤示意图之一；
图2a为本说明书实施例提供的事务协助方法的步骤示意图之二；
图2b为本说明书实施例提供的事务协助方法的步骤示意图之三；
图3a为本说明书实施例提供的预设映射关系示意图；
图3b为本说明书实施例提供的预设映射关系建立方法示意图；
图4为本说明书实施例提供的事务协助方法的步骤示意图之四；
图5a为本说明书实施例提供的事务协助方法的步骤示意图之五；
图5b为本说明书实施例提供的事务协助方法的步骤示意图之六；
图6a为本说明书实施例提供的事务协助方法的步骤示意图之七；
图6b为本说明书实施例提供的事务协助方法的步骤示意图之八；
图7a为本说明书实施例提供的事务协助方法的步骤示意图之九；
图7b为本说明书实施例提供的事务协助方法的步骤示意图之十；
图8为本说明书实施例提供的事务协助方法的具体实现流程控制示意图之一；
图9为本说明书实施例提供的事务协助方法的具体实现流程控制示意图之二；
图10为本说明书实施例提供的事务协助方法的具体实现流程控制示意图之三；
图11为本说明书实施例提供的电子设备的结构示意图；
图12为本说明书实施例提供的事务协助装置的结构示意图。
具体实施方式
为使本说明书实施例的目的、技术方案和优点更加清楚，下面将结合本说明书具体实施例及相应的附图对本说明书实施例的技术方案进行清楚、完整地描述。显然，所描述的实施例仅是本说明书一部分实施例，而不是全部的实施例。基于本说明书中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都属于本说明书实施例保护的范围。
以下结合附图，详细说明本说明书各实施例提供的技术方案。
实施例一
参照图1所示，为本说明书实施例提供的事务协助方法的步骤示意图，需要说明的是，该事务协助方法的执行主体可以是服务器，主要包括：
步骤102：接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求事务协助操作。
应理解，在本说明书实施例中，所涉及的事务主要为与衣食住行相关的日常事务，例如：出行、体检、支付等；其实也并不限于工作事务，只是操作的对象以及主体需要相应变换。
步骤104：基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作。
本说明书的技术方案，对于第一用户的客户端发送来的事务协助操作请求，可通过第二用户的客户端执行该事务协助操作，即通过第二用户的客户端协助第一用户的客户端来执行相应的事务，从而，有效解决了特殊人群无法利用身边智能电子产品处理日常事务的问题，提高了事务处理效率以及便捷性，提升用户体验。
在本说明书实施例中，所述事务协助操作请求中携带有第二用户的用户标识；相应地，参照图2a所示，步骤104可具体执行为：
步骤202a：基于所述事务协助操作请求解析出第二用户的用户标识。
应理解，这里所涉及的用户标识可以是表征第二用户的数字或符号标识，具体可以是数字序列或字符串序列。
而该第二用户的用户标识可以是作为属性参数预先设置在第一用户中，每次发起事务协助操作请求时都可直接添加在该请求内。其实，事务协助操作请求中携带的第二用户的用户标识可以不同，即：根据事务类型的不同，该事务协助操作请求中携带的第二用户的用户标识不同。例如，事务协助操作请求为出行协助操作请求，那么第二用户的用户标识为A，即A用户协助出行事务；事务协助操作请求为支付协助操作请求，那么第二用户的用户标识为B，即B用户协助支付事务。或者，第二用户的用户标识是在每次发起事务协助操作请求时根据用户选择添加的。本说明书实施例并不对此进行限定。
步骤204a：通过所述第二用户的用户标识对应的客户端执行所述事务协助操作。
具体地，在本说明书实施例中，第一用户的客户端发送的事务操作请求携带有作为协助方的第二用户的用户标识，这样，在接收到事务协助操作请求后，应先从该事务协助操作请求中解析出第二用户的用户标识，然后，查找该第二用户的用户标识对应的客户端作为协助方，来执行第一用户的客户端请求的事务协助操作。
由此，通过第一用户的客户端确定的第二用户的客户端，来协助第一用户来执行相应的事务协助操作，可以由第一用户主动选择协助方，实现较为灵活。
在本说明书实施例中，所述事务协助操作请求中携带有第一用户的用户标识；相应地，参照图2b所示，在通过第二用户的客户端执行所述事务协助操作之前，还包括：
步骤202b：基于所述事务协助操作请求解析出第一用户的用户标识。
应理解，这里所涉及的用户标识可以是表征第一用户的数字或符号标识，具体可以是数字序列或字符串序列。
而该第一用户的用户标识的添加方式与第二用户的用户标识的添加方式类似，在此不做赘述。
步骤204b：根据所述第一用户的用户标识以及预设映射关系，确定与所述第一用户具有协助关系的第二用户的用户标识。
所述预设映射关系是作为被协助方的第一用户与作为协助方的第二用户之间的映射关系。该映射关系至少可以包括：第一用户的用户属性，第二用户的用户属性，第一用户与第二用户的角色关系，第一用户的角色属性，第二用户的角色属性；其中，用户属性至少包括：用户ID，姓名，性别、年龄，证件类型以及证件号码中的一种或多种组合；角色关系至少包括：角色关系ID，关系类型，被协助方ID，协助方ID，协助状态等；角色属性至少包括：角色ID，角色类型，角色名称，用户ID，用户属性等。以第一用户为父母，第二用户为子女为例，该预设映射关系可参照图3a所示。
可选地，参照图3b所示，所述预设映射关系通过以下方式建立：
步骤302：接收第二用户的客户端发送的添加请求，所述添加请求中携带有第二用户的用户标识。
步骤304：将所述添加请求反馈给第一用户的客户端。
步骤306：在接收到所述第一用户的客户端反馈的添加响应后，根据所述第一用户的用户标识和第二用户的用户标识，建立所述第一用户与所述第二用户之间的协助映射关系。
其中，所述添加响应中携带有第一用户的用户标识。
应理解，在本说明书实施例中，所述的预设映射关系可以是一一映射关系，一对多映射关系，或是多对一映射关系。考虑到角色关系可能具有层级关系，例如，祖辈、父辈、子辈、孙辈等层级关系，或是各级领导之间的层级关系，这种映射关系还可以采用N叉树结构来体现。
在本说明书实施例中，考虑到第一用户的客户端请求协助的事务可能涉及到隐私或是财务等事务，可以事先对协助方-即第二用户的客户端进行事务授权。参照图4所示，在步骤102执行接收第一用户的客户端发送的事务协助操作请求之前，还包括：
步骤402：接收第二用户的客户端发送的授权请求，所述授权请求中携带有第一用户的用户标识。
步骤404：将所述授权请求反馈给所述第一用户的客户端。
步骤406：接收所述第一用户的客户端在授权后返回的授权响应。
应理解，在本说明书实施例中，即使第一用户与第二用户预先建立有预设映射关系，但是，考虑到被协助方(第一用户)可能会将自己的事务分散给不用的第二用户来协助，因此，还可以通过上述授权方案来进一步细化协助分工，同时，进一步保证被协助方的隐私安全以及事务执行安全。
可选地，在本说明书实施例中，所述授权请求中还携带有授权请求内容；所述授权请求内容可根据事务类型进行分类。其中，事务类型包括：出行事务、健康事务、财务事务等；相应的授权请求内容可包括：查看出行状态、查看健康状态，查看资金状态等。那么，在接收所述第一用户的客户端在授权后返回的授权响应之后，还包括：
向所述第二用户的客户端推送所述第一用户的客户端中与所述授权请求内容相关的信息。
举例说明，服务器接收第二用户的客户端发送的查看健康状态的授权请求，将该授权请求发送给第一用户的客户端，在第一用户的客户端同意授权后，接收到授权响应，服务器向第二用户的客户端推送第一用户的客户端中与健康状态相关的信息，以便于第二用户及时获知第一用户的健康状况。
可选地，所述事务协助操作请求携带有定位求助消息；相应地，参照图5a所示，步骤102通过第二用户的客户端执行所述事务协助操作时，具体包括：
步骤502：获取所述第一用户的客户端的第一位置信息。
其中，第一位置信息可以理解为是第一用户的客户端的当前位置信息，或是，第一用户的客户端设置好的初始位置信息。
步骤504：发送所述第一位置信息给所述第二用户的客户端。
步骤506：当接收到所述第二用户的客户端返回的第一响应消息时，基于所述第一用户的客户端的第一位置信息，向所述第一用户的客户端推送步行导航策略。
应理解，步骤506具体实现时，服务器可以基于第一用户的客户端的第一位置信息(假设是初始位置信息)，向第一用户的客户端推送步行导航策略，具体可控制开启第一用户的客户端侧的导航软件，随后，第一用户根据导航软件的语音或文字提示，输入(可通过语音或文字输入)第一用户的客户端的第二位置信息(目的地位置信息)，以 便于引导第一用户达到目的地。或者，服务器你可以基于第一用户的客户端的第一位置信息以及第二位置信息，向第一用户的客户端推送步行导航策略，具体可控制第一用户的客户端侧的导航软件直接展示由第一位置信息至第二位置信息的步行导航策略。
该图5a的方案主要是针对无法打开随身携带的电子设备的导航软件的第一用户，通过第二用户的客户端执行步行导航协助操作，这样，可以便于协助不善于使用导航的老人以及其它需要被监护的对象，让这些特殊人群的对象在第二用户的客户端的协助下到达目的地，从而，可有效提升对这些特殊人群的陪伴监护，提升事务协助处理效率。
可选地，在向所述第一用户的客户端推送步行导航策略，且所述第一用户的客户端使用该步行导航策略之后，参照图5b所示，还包括：
步骤508：将第一用户的客户端的步行导航信息同步给所述第二用户的客户端。
可选地，基于图5a中步骤502-步骤504，当接收到所述第二用户的客户端返回的第二响应消息时，基于所述第一用户的客户端的第一位置信息以及第二位置信息，执行网络约车操作。
应理解，服务器执行网络约车操作的过程中，可通过本服务器的约车功能从内部进行约车服务；也可以向第三方约车服务器发送约车请求以实现约车服务。
可选地，在执行网络约车操作后，还包括：将所述第一用户的客户端采集到的乘车状况同步给所述第二用户的客户端。
由上述方案可知，无论是通过推送步行导航策略还是代约车，都可以通过第二用户的客户端协助第一用户的客户端实现出行事务。而且，还可以在第一用户的客户端享受到第二用户的客户端的事务协助后，向第二用户的客户端同步第一用户的客户端的步行状态或是乘车状态，以便于通过第二用户的客户端及时调整协助策略，保证协助的高效性。
可选地，所述事务协助操作请求携带有体检求助消息；相应地，通过第二用户的客户端执行所述事务协助操作，参照图6a所示，包括：
步骤602：将所述第一用户的客户端发送的体检求助消息通知给所述第二用户的客户端。
当第一用户希望进行健康检查时，可发送体检求助消息，这时，服务器将该体检求助消息通知给第二用户的客户端。
步骤604：在接收到所述第二用户的客户端返回的第三响应消息时，为所述第一用户进行网络体检预约。
在第二用户的客户端返回接受该体检求助消息的第三响应消息时，可以通过网络平台为第一用户从相应医院预约挂号或是体检中心进行体检预约。
应理解，在预约成功后，或是第一用户利用该体检预约进行体检时，可同时建立该第一用户的健康档案。
可选地，参照图6b所示，所述事务协助操作请求携带有体检求助消息时，该方法还包括：
步骤606：获取所述第一用户的客户端采集的健康信息，所述健康信息至少包括：体检结果、诊断结果、日常健康状况中的一种或组合。
步骤608：根据所述健康信息向所述第二用户的客户端推送健康护理策略。
应理解，健康护理策略至少包括：健康保险、体检计划、日常保健等健康护理策略中的一种或多种。
其实，在本说明书实施例中，服务器不仅可以向第二用户的客户端推送健康护理策略，让作为协助方的第二用户根据这些健康护理策略及时为第一用户进行健康护理。此外，还可以向第一用户的客户端推送健康护理策略，即直接让被协助方了解自己的健康状况并选择合适的健康护理方式。
可选地，所述事务协助操作请求携带有支付求助消息；相应地，通过第二用户的客户端执行所述事务协助操作，参照图7a所示，包括：
步骤702：将所述第一用户的客户端发送的支付求助消息通知给所述第二用户的客户端。
所述支付求助消息是指第一用户直接或间接购买产品后发起的账单支付请求，可以包括各种类型的账单，例如：线下扫码账单、水电煤账单、理财账单等。
步骤704：在接收到所述第二用户的客户端返回的第四响应消息时，为所述第一用户进行账单支付。
可选地，本说明书实施例中，在为所述第一用户进行账单支付之前，参照图7b所示，还包括：
步骤706：接收所述第二用户的客户端发送的支付设置。
应理解，在本说明书实施例中，支付设置可以包括：支付工具的设置、支付顺序的设置、支付限额的设置等。
步骤708：根据所述支付设置对所述第一用户的账户信息进行修改。
其中，以支付设置仅包含支付工具的设置为例，支付工具的设置具体为：将第一用户账户信息中支付工具设置为第二用户的银行卡。进而，第二用户的客户端可以在第一用户有支付需求时，利用自己的银行卡为第二用户购买商品产生的账单进行支付。
实施例二
本说明书实施例可针对老年父母实现众多事务协助，进而在日常生活中以协助的方式对老年父母进行陪伴，下面以第一用户为父母，第二用户为子女为例，通过几个具体的应用场景对本说明书实施例所涉及的技术方案进行详细介绍。
--出行陪伴
考虑到城市越来越大，电子化程度越来越高，很多不经常出远门的父母，或者随子女到大城市生活的父母，出行是很大的问题。不熟悉电子地图，不会用手机叫车软件，无法准确描述自己当前所在位置，导致父母出行时易遇到困难，子女担心却没有好的解决办法。市面上当前的智能定位手环手表等产品，只能起到定位作用，无法做导航交互；仅依赖打电话，沟通效率低。在父母迷路的情况下，该方案可通过一键求助的方式发起定位求助，本实施例以优选发送给具有映射关系的子女为主，其实也可以选择发送给子女的下辈，即发送给具有类似映射关系的孙辈。参照图8所示，该出行陪伴的协助方案主要包括：
步骤802：父母侧手机发起定位求助消息给服务器。
该定位求助消息中携带有父母侧手机的位置信息。其实，该定位求助消息中还可以携带有其他消息内容，例如，“儿子，我想去图书大厦，怎么走？”类似的提示语，本说明书实施例并不对此进行限定。
步骤804：服务器接收父母侧手机发起的定位求助消息并通知给子女侧手机。
服务器收到父母侧手机发送的定位求助消息后，根据该定位求助消息中携带的用户标识，确定出与该父母具有预设映射关系的子女，之后，将该定位求助消息通知给子女侧手机。
步骤806：子女侧手机在得知定位求助消息后，选择处理方式。
步骤8080a：若选择步行导航，则通知服务器控制弹出父母侧手机的导航。
应理解，服务器控制弹出父母侧手机的导航，可以理解为父母侧手机弹出的导航即为已经预定好起始位置和终止位置的导航路线。
步骤8082a：服务器将父母侧手机的步行导航信息同步给子女侧手机。
步骤8080b：若选择约车，则通知服务器根据父母的位置信息进行网络约车。
应理解，服务器根据父母的起始位置和终止位置，以及子女的联系方式，进行网络约车。
步骤8082b：发送已约车的提示信息给父母侧手机。
步骤8084b：子女侧手机进行电话确认约车服务。
步骤8086b：服务器将父母的乘车情况实时同步给子女侧手机。
步骤8088b：服务器从子女的账户中扣费支付本次约车服务。
总之，上述出行陪伴的协助方案是基于手机的全球定位系统(Global Positioning System，GPS)定位功能，在父母发出求助时，将求助请求通知到子女，子女可以看到父母当前的位置，根据父母要到达的目的地帮助父母设置导航，或者代叫出租车，并随时关注父母的出行状态。在出租车到达目的地时，还可以帮助父母结帐。由此，不仅实现了电子设备之间的事务协助，还可以实现对老年父母的陪伴，提升用户体验。
--健康陪伴
随着父母年龄增大，子女多数不可能随时陪在父母身边，关爱父母，却也很难事无巨细。为此，可通过本说明书实施例提供的健康陪伴的协助方案，参照图9a所示，主要包括：
步骤900a：子女侧手机发送健康陪伴请求。
步骤902a：父母侧手机发送授权通知。
步骤904a：为子女侧手机开启健康陪伴功能。
步骤906a：子女侧手机发送查看请求给服务器。
步骤908a：服务器发送父母健康状况给子女侧手机。
其中，健康状况包括：面色、脉搏、血压等。此外，还可以发送运动状况，例如行走步数等。
当父母有体检需求时，还包括：
步骤900b：父母侧手机发送体检求助请求。
步骤902b：服务器根据子女侧手机返回的响应进行体检预约或就诊预约，并建立健康档案。
应理解，这里的体检预约可以是在相应体检中心进行网络预约或是电话预约，以进行身体检查；就诊预约可以是在相应医院进行网络挂号或是电话挂号，以进行就诊医治。
步骤904b：服务器根据父母的健康档案向子女侧手机推送与父母相关的健康护理策略。
其实，在预约体检或是就诊预约之后，还可以为父母的检查账单以及诊断账单进行支付。
由此，为父母建立健康档案，记录父母的日常和体检记录，让子女随时可以查看父母的健康状况，并支持自动分析父母的情况，提出体检、保险、日常保健等建议，让子女放心，父母幸福。其中，记录父母的日常，包括每日的健步走步数，通过父母的照片识别父母的面色判断健康状况等；医院、体检，包括预约挂号、医嘱、药品、体检报告记录；结合大数据分析，判断父母重点需要关注的健康问题，及时提醒子女和父母。
--支付陪伴
随着扫码支付的普及，日常消费、乘坐公共交通工具等都可以在线支付，支付环节并不复杂，但设置支付工具，关注支付情况及对账等，仍需要一定的门槛。
参照图10所示，该支付协助方案主要包括：
步骤1002a：子女侧手机发送支付协助请求。
应理解，该支付协助请求中可携带有支付设置，例如，支付工具的设置、支付顺序的设置等。
步骤1004a：服务器在接收到父母侧手机发送的授权响应后，开启支付陪伴功能，并进行支付设置。
当父母有线下支付操作时，可包括：
步骤1002b：父母侧手机发送扫码支付账单。
步骤1004b：服务器在接收到子女侧手机返回的响应后，进行账单支付。
其实，还可以协助父母进行线上支付，例如，网络购物或是其他网络消费。
为方便父母使用，可以支持子女代父母设置支付工具(可以设置为子女自己的账户，也可以设置为父母的账户)，通过父母授权后，生效。在父母支付时，账单同时显示在子女和父母的账单中，方便子女替父母核对。支取时由父母发起。子女查询余额时需要由父母授权。
当父母的水电煤需要缴费时，可包括：
步骤1002c：服务器发送缴费提醒。
步骤1004c：服务器在接收到子女侧手机返回的响应后，进行缴费。
同时，还可以将缴费账单发送给子女侧手机和/或父母侧手机，每月自动提醒子女缴费或者自动发起代扣。
养老金发放是退休的父母每个月的重要事情。但发下来的养老金如何增值却是父母们越来越无法自主完成的事情。参照以下步骤：
步骤1002d：父母侧手机将养老金转至银行。
步骤1004d：子女发送养老金协助管理请求。
步骤1006d：在接收到父母返回的授权响应后，代扣父母账户的养老金购买理财产品。
子女可以替父母设置养老金理财计划，在养老金到账后，自动发起代扣，把养老金购买理财产品。相应地，理财产品的赎回指令需要由父母发起。
应理解，在本说明书实施例中，并不限于以上场景实例，还可以包括其他的日常事务的处理场景，例如，在超市自助结账：可通过该事务协助方案协助特殊人群进行自助结账。或是其他可利用网络平台执行该协助方案的事务处理场景。
实施例三
下面参照图11详细介绍本说明书实施例的电子设备。请参考图11，在硬件层面，该电子设备包括处理器，可选地还包括内部总线、网络接口、存储器。其中，存储器可能包含内存，例如高速随机存取存储器(Random-Access Memory，RAM)，也可能还包括非易失性存储器(Non-Volatile Memory)，例如至少1个磁盘存储器等。当然，该电子 设备还可能包括其他业务所需要的硬件。
处理器、网络接口和存储器可以通过内部总线相互连接，该内部总线可以是工业标准体系结构(Industry Standard Architecture，ISA)总线、外设部件互连标准(Peripheral Component Interconnect，PCI)总线或扩展工业标准结构(Extended Industry Standard Architecture，EISA)总线等。所述总线可以分为地址总线、数据总线、控制总线等。为便于表示，图11中仅用一个双向箭头表示，但并不表示仅有一根总线或一种类型的总线。
存储器，用于存放程序。具体地，程序可以包括程序代码，所述程序代码包括计算机操作指令。存储器可以包括内存和非易失性存储器，并向处理器提供指令和数据。
处理器从非易失性存储器中读取对应的计算机程序到内存中然后运行，在逻辑层面上形成事务协助装置。处理器，执行存储器所存放的程序，并具体用于执行前文所述服务器作为执行主体时所执行的方法操作。
上述如本说明书实施例图1-图10所示实施例揭示的方法可以应用于处理器中，或者由处理器实现。处理器可能是一种集成电路芯片，具有信号的处理能力。在实现过程中，上述方法的各步骤可以通过处理器中的硬件的集成逻辑电路或者软件形式的指令完成。上述的处理器可以是通用处理器，包括中央处理器(Central Processing Unit，CPU)、网络处理器(Network Processor，NP)等；还可以是数字信号处理器(Digital Signal Processor，DSP)、专用集成电路(Application Specific Integrated Circuit，ASIC)、现场可编程门阵列(Field－Programmable Gate Array，FPGA)或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件。可以实现或者执行本说明书实施例中的公开的各方法、步骤及逻辑框图。通用处理器可以是微处理器或者该处理器也可以是任何常规的处理器等。结合本说明书实施例所公开的方法的步骤可以直接体现为硬件译码处理器执行完成，或者用译码处理器中的硬件及软件模块组合执行完成。软件模块可以位于随机存储器，闪存、只读存储器，可编程只读存储器或者电可擦写可编程存储器、寄存器等本领域成熟的存储介质中。该存储介质位于存储器，处理器读取存储器中的信息，结合其硬件完成上述方法的步骤。
该电子设备还可执行图1-图10的方法，并实现事务协助装置在图1-图10所示实施例的功能，本说明书实施例在此不再赘述。
当然，除了软件实现方式之外，本说明书实施例的电子设备并不排除其他实现 方式，比如逻辑器件抑或软硬件结合的方式等等，也就是说以下处理流程的执行主体并不限定于各个逻辑单元，也可以是硬件或逻辑器件。
实施例四
本说明书实施例还提供一种计算机可读存储介质，所述计算机可读存储介质存储一个或多个程序，所述一个或多个程序当被包括多个应用程序的电子设备执行时，使得所述服务器执行以下操作：
接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求事务协助操作；
基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作
其中，所述的计算机可读存储介质，如只读存储器(Read-Only Memory，ROM)、随机存取存储器(Random Access Memory，RAM)、磁碟或者光盘等。
实施例五
参照图12所示，为本说明书实施例提供的事务协助装置的结构示意图，该装置主要包括：
接收模块1202，接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求事务协助操作；
处理模块1204，基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作。
可选地，所述事务协助操作请求中携带有第二用户的用户标识；
处理模块1204，基于所述事务协助操作请求解析出第二用户的用户标识；通过所述第二用户的用户标识对应的客户端执行所述事务协助操作。
可选地，所述事务协助操作请求中携带有第一用户的用户标识；还包括：
确定模块，在通过第二用户的客户端执行所述事务协助操作之前，基于所述事务协助操作请求解析出第一用户的用户标识；根据所述第一用户的用户标识以及预设映射关系，确定与所述第一用户具有协助关系的第二用户的用户标识。
可选地，所述预设映射关系通过以下方式建立：
接收第二用户的客户端发送的添加请求，所述添加请求中携带有第二用户的用 户标识；
将所述添加请求反馈给第一用户的客户端；
在接收到所述第一用户的客户端反馈的添加响应后，根据所述第一用户的用户标识和第二用户的用户标识，建立所述第一用户与所述第二用户之间的协助映射关系；
其中，所述添加响应中携带有第一用户的用户标识。
可选地，所述接收模块，在接收第一用户的客户端发送的事务协助操作请求之前，接收第二用户的客户端发送的授权请求，所述授权请求中携带有第二用户的用户标识；
还包括：发送模块，将所述授权请求反馈给所述第一用户的客户端；
所述接收模块，接收所述第一用户的客户端在授权后返回的授权响应。
可选地，所述授权请求中还携带有授权请求内容；发送模块，在接收所述第一用户的客户端在授权后返回的授权响应之后，向所述第二用户的客户端推送所述第一用户的客户端中与所述授权请求内容相关的信息。
可选地，所述事务协助操作请求携带有定位求助消息；所述处理模块：获取所述第一用户的客户端的第一位置信息；发送所述第一位置信息给所述第二用户的客户端；当接收到所述第二用户的客户端返回的第一响应消息时，基于所述第一用户的客户端的第一位置信息，向所述第一用户的客户端推送步行导航策略。
可选地，还包括：同步模块，在向所述第一用户的客户端推送步行导航策略，且所述第一用户的客户端使用该步行导航策略之后，将第一用户的客户端的步行导航信息同步给所述第二用户的客户端。
可选地，所述处理模块，当接收到所述第二用户的客户端返回的第二响应消息时，基于所述第一用户的客户端的第一位置信息以及第二位置信息，执行网络约车操作。
可选地，所述处理模块在执行网络约车操作后，还将所述第一用户的客户端采集到的乘车状况同步给所述第二用户的客户端。
可选地，所述事务协助操作请求携带有体检求助消息；所述处理模块，将所述第一用户的客户端发送的体检求助消息通知给所述第二用户的客户端；在接收到所述第二用户的客户端返回的第三响应消息时，为所述第一用户进行网络体检预约。
可选地，还包括：获取模块，获取所述第一用户的客户端采集的健康信息，所 述健康信息至少包括：体检结果、日常健康状况中的一种或组合；
所述发送模块，根据所述健康信息向所述第二用户的客户端推送健康护理策略。
可选地，所述事务协助操作请求携带有支付求助消息；所述处理模块，将所述第一用户的客户端发送的支付求助消息通知给所述第二用户的客户端；在接收到所述第二用户的客户端返回的第四响应消息时，为所述第一用户进行账单支付。
可选地，在为所述第一用户进行账单支付之前，还包括：
设置模块，接收所述第二用户的客户端发送的支付设置；根据所述支付设置对所述第一用户的账户信息进行修改。
本说明书的技术方案，对于第一用户的客户端发送来的事务协助操作请求，可通过第二用户的客户端执行该事务协助操作，即通过第二用户的客户端协助第一用户的客户端来执行相应的事务，从而，有效解决了特殊人群无法利用身边智能电子产品处理日常事务的问题，提高了事务处理效率以及便捷性，提升用户体验。
总之，以上所述仅为本说明书实施例的较佳实施例而已，并非用于限定本说明书实施例的保护范围。凡在本说明书实施例的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本说明书实施例的保护范围之内。
上述实施例阐明的系统、装置、模块或单元，具体可以由计算机芯片或实体实现，或者由具有某种功能的产品来实现。一种典型的实现设备为计算机。具体的，计算机例如可以为个人计算机、膝上型计算机、蜂窝电话、相机电话、智能电话、个人数字助理、媒体播放器、导航设备、电子邮件设备、游戏控制台、平板计算机、可穿戴设备或者这些设备中的任何设备的组合。
计算机可读介质包括永久性和非永久性、可移动和非可移动媒体可以由任何方法或技术来实现信息存储。信息可以是计算机可读指令、数据结构、程序的模块或其他数据。计算机的存储介质的例子包括，但不限于相变内存(PRAM)、静态随机存取存储器(SRAM)、动态随机存取存储器(DRAM)、其他类型的随机存取存储器(RAM)、只读存储器(ROM)、电可擦除可编程只读存储器(EEPROM)、快闪记忆体或其他内存技术、只读光盘只读存储器(CD-ROM)、数字多功能光盘(DVD)或其他光学存储、磁盒式磁带，磁带磁磁盘存储或其他磁性存储设备或任何其他非传输介质，可用于存储可以被计算设备访问的信息。按照本文中的界定，计算机可读介质不包括暂存电脑可读媒体(transitory media)，如调制的数据信号和载波。
还需要说明的是，术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、商品或者设备不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、商品或者设备所固有的要素。在没有更多限制的情况下，由语句“包括一个……”限定的要素，并不排除在包括所述要素的过程、方法、商品或者设备中还存在另外的相同要素。
本说明书实施例中的各个实施例均采用递进的方式描述，各个实施例之间相同相似的部分互相参见即可，每个实施例重点说明的都是与其他实施例的不同之处。尤其，对于系统实施例而言，由于其基本相似于方法实施例，所以描述的比较简单，相关之处参见方法实施例的部分说明即可。

Claims (17)

  1. 一种事务协助方法，包括：
    接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求事务协助操作；
    基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作。
  2. 如权利要求1所述的方法，所述事务协助操作请求中携带有第二用户的用户标识；
    基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作，包括：
    基于所述事务协助操作请求解析出第二用户的用户标识；
    通过所述第二用户的用户标识对应的客户端执行所述事务协助操作。
  3. 如权利要求1所述的方法，所述事务协助操作请求中携带有第一用户的用户标识；
    在通过第二用户的客户端执行所述事务协助操作之前，还包括：
    基于所述事务协助操作请求解析出第一用户的用户标识；
    根据所述第一用户的用户标识以及预设映射关系，确定与所述第一用户具有协助关系的第二用户的用户标识。
  4. 如权利要求3所述的方法，所述预设映射关系通过以下方式建立：
    接收第二用户的客户端发送的添加请求，所述添加请求中携带有第二用户的用户标识；
    将所述添加请求反馈给第一用户的客户端；
    在接收到所述第一用户的客户端反馈的添加响应后，根据所述第一用户的用户标识和第二用户的用户标识，建立所述第一用户与所述第二用户之间的协助映射关系；
    其中，所述添加响应中携带有第一用户的用户标识。
  5. 如权利要求1-4任一项所述的方法，在接收第一用户的客户端发送的事务协助操作请求之前，还包括：
    接收第二用户的客户端发送的授权请求，所述授权请求中携带有第二用户的用户标识；
    将所述授权请求反馈给所述第一用户的客户端；
    接收所述第一用户的客户端在授权后返回的授权响应。
  6. 如权利要求5所述的方法，所述授权请求中还携带有授权请求内容；
    在接收所述第一用户的客户端在授权后返回的授权响应之后，还包括：
    向所述第二用户的客户端推送所述第一用户的客户端中与所述授权请求内容相关的信息。
  7. 如权利要求1所述的方法，所述事务协助操作请求携带有定位求助消息；
    通过第二用户的客户端执行所述事务协助操作，包括：
    获取所述第一用户的客户端的第一位置信息；
    发送所述第一位置信息给所述第二用户的客户端；
    当接收到所述第二用户的客户端返回的第一响应消息时，基于所述第一用户的客户端的第一位置信息，向所述第一用户的客户端推送步行导航策略。
  8. 如权利要求7所述的方法，在向所述第一用户的客户端推送步行导航策略，且所述第一用户的客户端使用该步行导航策略之后，还包括：
    将第一用户的客户端的步行导航信息同步给所述第二用户的客户端。
  9. 如权利要求7所述的方法，当接收到所述第二用户的客户端返回的第二响应消息时，基于所述第一用户的客户端的第一位置信息以及第二位置信息，执行网络约车操作。
  10. 如权利要求9所述的方法，在执行网络约车操作后，还包括：
    将所述第一用户的客户端采集到的乘车状况同步给所述第二用户的客户端。
  11. 如权利要求1所述的方法，所述事务协助操作请求携带有体检求助消息；
    通过第二用户的客户端执行所述事务协助操作，包括：
    将所述第一用户的客户端发送的体检求助消息通知给所述第二用户的客户端；
    在接收到所述第二用户的客户端返回的第三响应消息时，为所述第一用户进行网络体检预约。
  12. 如权利要求11所述的方法，还包括：
    获取所述第一用户的客户端采集的健康信息，所述健康信息至少包括：体检结果、日常健康状况中的一种或组合；
    根据所述健康信息向所述第二用户的客户端推送健康护理策略。
  13. 如权利要求1所述的方法，所述事务协助操作请求携带有支付求助消息；
    通过第二用户的客户端执行所述事务协助操作，包括：
    将所述第一用户的客户端发送的支付求助消息通知给所述第二用户的客户端；
    在接收到所述第二用户的客户端返回的第四响应消息时，为所述第一用户进行账单支付。
  14. 如权利要求13所述的方法，在为所述第一用户进行账单支付之前，还包括：
    接收所述第二用户的客户端发送的支付设置；
    根据所述支付设置对所述第一用户的账户信息进行修改。
  15. 一种事务协助装置，包括：
    接收模块，接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求事务协助操作；
    处理模块，基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作。
  16. 一种电子设备，包括：存储器、处理器及存储在所述存储器上并可在所述处理器上运行的计算机程序，所述计算机程序被所述处理器执行：
    接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求事务协助操作；
    基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作。
  17. 一种计算机可读存储介质，所述计算机可读存储介质存储一个或多个程序，所述一个或多个程序当被包括多个应用程序的电子设备执行时，使得所述电子设备执行以下操作：
    接收第一用户的客户端发送的事务协助操作请求，所述事务协助操作请求用于请求事务协助操作；
    基于所述事务协助操作请求，通过第二用户的客户端执行所述事务协助操作。
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