WO2019191868A1 - Procédé de planification de conférence axée sur un hôtel et système de gestion de conférence - Google Patents

Procédé de planification de conférence axée sur un hôtel et système de gestion de conférence Download PDF

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Publication number
WO2019191868A1
WO2019191868A1 PCT/CN2018/081603 CN2018081603W WO2019191868A1 WO 2019191868 A1 WO2019191868 A1 WO 2019191868A1 CN 2018081603 W CN2018081603 W CN 2018081603W WO 2019191868 A1 WO2019191868 A1 WO 2019191868A1
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Prior art keywords
hotel
meeting
conference
planning
planner
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PCT/CN2018/081603
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English (en)
Chinese (zh)
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徐璇炫
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徐璇炫
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Application filed by 徐璇炫 filed Critical 徐璇炫
Priority to PCT/CN2018/081603 priority Critical patent/WO2019191868A1/fr
Publication of WO2019191868A1 publication Critical patent/WO2019191868A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the invention relates to the field of hotel management, in particular to a technology for meeting planning for a hotel.
  • the traditional way of meeting planning is that the planners have full authority to plan the meeting, including setting the theme of the meeting, recruiting participants, and finding hotels that can host the meeting.
  • the hotel must be able to include a meeting place that can accommodate a predetermined number of participants, equipment that can meet the meeting requirements, etc., and these need the meeting planner to find a hotel that can be satisfied, for example, go to the website of each hotel to check it.
  • the user-friendliness of existing hotel websites still needs to be improved.
  • Conference planners often spend a lot of time and energy if they want to host a hotel meeting.
  • the hotel as the party that knows its own resources and usage, cannot participate in the process of conference planning and cannot take advantage of it.
  • a method for meeting planning for a hotel wherein a hotel organizes a hotel meeting in cooperation with a meeting planner through a corresponding meeting management system, including: according to the meeting planner The planning information about the hotel meeting is combined with the resource information of the hotel to plan the meeting schedule for the meeting planner.
  • the method further comprises:
  • the hotel resources arrangement is arranged for the participants.
  • the step of planning the meeting schedule for the meeting planner further comprises:
  • the planning information provided by the meeting planner includes a resource service that the hotel fails to provide, recommend, to the meeting planner, a third-party service provider that can provide the resource service.
  • the method further comprises:
  • An interactive platform is provided for participants attending the hotel meeting, and the participant performs at least one of electronic punching, news information sharing, and conference service optimization via the interactive platform.
  • a conference management system for meeting planning for a hotel wherein the hotel cooperates with a meeting planner to organize a hotel meeting through the meeting management system, including: The planning information about the hotel meeting provided by the meeting planner is combined with the resource information of the hotel, and the meeting planner is arranged for the meeting planner.
  • the conference management system further includes:
  • the means for planning the meeting schedule for the meeting planner is further used to:
  • the planning information provided by the meeting planner includes a resource service that the hotel fails to provide, recommend, to the meeting planner, a third-party service provider that can provide the resource service.
  • the conference management system further includes:
  • a computer readable storage medium storing computer code, when the computer code is executed, the method of any of the preceding methods is performed .
  • a computer device comprising:
  • One or more processors are One or more processors;
  • a memory for storing one or more computer programs
  • the one or more processors When the one or more computer programs are executed by the one or more processors, the one or more processors are caused to implement the method of any of the preceding.
  • the present invention provides a brand-new mode, which is suitable for the vertical field of the hotel, and the hotel participates in the conference planning. Since the hotel knows its own resources and usage, if the hotel can participate in the meeting, Planning can undoubtedly enable the hotel to take advantage of its advantages and improve the efficiency of the conference. In this way, the meeting planner does not need to know the hotel related information, it only needs to provide planning about the meeting, and the hotel makes overall arrangements to reduce the ability of the meeting planner and the cognitive requirements of the hotel industry.
  • the hotel can use the conference management system to give full play to its own advantages, to provide personalized services for each participant, and to integrate the hotel, conference planners and participants, in order to improve the efficiency of the conference, Improve the attendance experience of the participants.
  • FIG. 1 shows a flow chart of a method for meeting planning for a hotel in accordance with an aspect of the present invention
  • FIG. 2 is a flow chart showing a method for meeting planning for a hotel in accordance with a preferred embodiment of the present invention
  • FIG. 3 is a block diagram showing a structure of a conference management system for meeting planning for a hotel according to another aspect of the present invention.
  • FIG. 4 is a block diagram showing a structure of a conference management system for meeting planning for a hotel in accordance with another preferred embodiment of the present invention.
  • Computer device also referred to as “computer” in the context, is meant an intelligent electronic device that can perform predetermined processing, such as numerical calculations and/or logical calculations, by running a predetermined program or instruction, which can include a processor and The memory is executed by the processor to execute a predetermined process pre-stored in the memory to execute a predetermined process, or is executed by hardware such as an ASIC, an FPGA, a DSP, or the like, or a combination of the two.
  • Computer devices include, but are not limited to, servers, personal computers, notebook computers, tablets, smart phones, and the like.
  • the computer device includes a user device and a network device.
  • the user equipment includes, but is not limited to, a computer, a smart phone, a PDA, etc.
  • the network device includes but is not limited to a single network server, a server group composed of multiple network servers, or a cloud computing based computer Or a cloud composed of a network server, wherein cloud computing is a type of distributed computing, a super virtual computer composed of a group of loosely coupled computers.
  • the computer device can be operated separately to implement the present invention, and can also access the network and implement the present invention by interacting with other computer devices in the network.
  • the network in which the computer device is located includes, but is not limited to, the Internet, a wide area network, a metropolitan area network, a local area network, a VPN network, and the like.
  • the user equipment, the network equipment, the network, and the like are merely examples, and other existing or future possible computer equipment or networks, such as those applicable to the present invention, are also included in the scope of the present invention. It is included here by reference.
  • FIG. 1 shows a flow diagram of a method for meeting planning for a hotel in accordance with an aspect of the present invention.
  • the hotel organizes the hotel meeting in cooperation with the meeting planner through the corresponding meeting management system
  • the method includes step S101, in step S101, the meeting management system 1 according to the planning information provided by the meeting planner regarding the hotel meeting And combining the resource information of the hotel to plan the meeting schedule for the meeting planner.
  • the meeting planner wants to plan a hotel meeting, for example, logging in to the hotel's website and uploading his or her planning information about the hotel meeting, including but not limited to the date of the hotel meeting, such as from several years to several months.
  • step S101 the conference management system 1 acquires the planning information about the hotel conference provided by the conference planner through the agreed communication method, and according to the planning information, combines the hotel's own resource information, such as The hotel itself provides various meeting information such as the meeting venue and the size of the venue, equipment support, etc., which are available in the date selected by the meeting planner, to plan the meeting schedule for the meeting planner, for example, to determine Which venue of the hotel is held, and equipment for the hotel meeting is coordinated according to equipment requirements.
  • the hotel itself provides various meeting information such as the meeting venue and the size of the venue, equipment support, etc., which are available in the date selected by the meeting planner, to plan the meeting schedule for the meeting planner, for example, to determine Which venue of the hotel is held, and equipment for the hotel meeting is coordinated according to equipment requirements.
  • the meeting planner can provide a plurality of alternative planning information, such as providing a plurality of alternative holding dates
  • the meeting management system 1 determines a date for the hotel meeting according to the hotel's own resource arrangement. And the corresponding venue and equipment arrangement.
  • the planning information provided by the meeting planner indicates that it will hold a hotel meeting every weekend in March 2018, and the meeting management system 1 found that the hotel meets the number of meeting requirements of the hotel meeting only in March 2018. If the first weekend is available and the rest have been booked, then in step S101, the conference management system 1 may recommend to the conference planner the first weekend in March 2018, ie, March 3, 2018. A hotel meeting was held on March 4.
  • the conference management system 1 further includes a reservation system that can interact well with the user, for example, the conference planner accesses the reservation system through, for example, a PC-side web page, a mobile page, or a corresponding application.
  • the reservation system includes a comprehensive website design library that helps the hotel quickly upload and update hotel information; the reservation system has a design that matches the user's preferences, and has an updated section for marketing design to provide visitors with promotional information.
  • the traditional way of meeting planning is that the planners have full conference planning, including the theme of the meeting, the recruitment of participants, and the search for a hotel that can host the meeting.
  • the hotel must be able to include a meeting place that can accommodate a predetermined number of participants.
  • Equipment that meets the requirements of the meeting can be provided, and these require the planner to find the hotel that can be satisfied, for example, go to the website of each hotel to check it, and the user-friendliness of the existing hotel website still needs to be improved.
  • This embodiment provides a brand-new mode, which is applicable to the vertical field of the hotel.
  • the hotel participates in the conference planning. Since the hotel knows its own resources and usage, if the hotel can participate in the conference planning, it can undoubtedly make the hotel Give full play to its advantages and improve the efficiency of the conference. In this way, the meeting planner does not need to know the hotel related information, it only needs to provide planning about the meeting, and the hotel makes overall arrangements to reduce the ability of the meeting planner and the cognitive requirements of the hotel industry.
  • step S101 if the planning information provided by the meeting planner includes a resource service that the hotel fails to provide, the meeting management system 1 recommends the resource service for the meeting planner. Third party service provider.
  • the planning information provided by the meeting planner may also include resource services that the hotel fails to provide, such as meeting planners requesting that the meeting of the hotel meeting has flower arrangement, band performance, etc., and these hotels themselves cannot provide. Then, when the meeting planner uploads the planning information corresponding to the resource service that the above-mentioned hotel fails to provide by logging in to the hotel website or accessing the reservation system, such as a PC-side webpage, a mobile-page, or a corresponding application, in step S101, the conference management system 1 A third-party service provider that can provide a corresponding resource service can be recommended for the meeting planner, for example, recommending a third-party service provider that can provide flower arrangement to the meeting planner, recommending a band that can perform the performance, and the like. The resource service provided by the third-party service provider matches the planning information of the meeting planner. Further, the conference management system 1 may also recommend the third party service provider to the hotel, which is provided by the hotel to the conference planner.
  • resource services that the hotel fails to provide such as meeting planners
  • FIG. 2 is a flow chart showing a method for meeting planning for a hotel in accordance with a preferred embodiment of the present invention.
  • the method further includes step S202.
  • step S202 the conference management system 1 associates the information about the participants participating in the hotel conference with the resource information of the hotel. The participants will arrange hotel resources.
  • the step S201 is the same as or similar to the step S101 in FIG. 1 described above, and thus is not described herein again, and is included herein by reference.
  • the conference management system 1 combines the resource information of the hotel with the resource information of the hotel to perform hotel resource arrangement, such as room planning and travel tracking, according to the information of the age, gender, and job title. Dining arrangements, pick-up and drop-off services, etc.
  • the meeting management system 1 can combine the hotel's own resource information to arrange how the 100 participants can stay. For example, if every 2 participants stay in a standard room, a total of 50 rooms will be arranged and which room will be placed in which floor each participant attends. Further, if the meeting planner also uploads information about a specific participant, such as a job level or a special request for staying, in step S202, the meeting management system 1 may also combine the information to make a hotel resource arrangement, such as If the manager has a higher level of job, he or she will be arranged to stay in a deluxe room.
  • hotel resource arrangement for participants are only for better explanation of the present embodiment, and the present invention is not limited thereto, and other existing or future may appear as reference.
  • a hotel resource arrangement, as applicable to the present invention, is also intended to be included within the scope of the present invention and is hereby incorporated by reference.
  • the hotel can use the conference management system to give full play to its own advantages, to provide personalized services for each participant, and to integrate the hotel, conference planners and participants, in order to improve the efficiency of the conference, Improve the attendance experience of the participants.
  • the method further includes step S203 (not shown).
  • step S203 the conference management system 1 provides an interactive platform for participants participating in the hotel conference, and the participant performs electronic via the interactive platform. At least one of punch card, news information sharing, and conference service optimization.
  • the conference management system 1 provides an interactive platform for participants participating in the hotel conference, for example, through an public number, a card punching program, an APP, etc., to provide an interactive platform for the participants, and these participants
  • the conference management system 1 can also provide conference participants with easy-to-manage catering e-vouchers, and provide conference services such as wake-up or reminders according to the conference schedule.
  • the conference management system 1 provides the interactive platform for each participant, and each participant is authorized to log in to the interactive platform, and the conference management system 1 can know the relevant participants. Information, as well as the corresponding holding information of the hotel meeting in which it participated.
  • the conference management system 1 arranges the hotel resources for each participant in step S202, the participant can log in to the interactive platform to view the arranged hotel resources, such as the room number and the catering provided. E-vouchers can also be used to view relevant information held by the conference, such as meeting schedules and meeting information, through the interactive platform. If there is a participant who wishes to provide a wake-up service on the meeting day, the interactive platform can be set up. After the hotel management system 1 knows the setting, the wake-up service can be provided on the day of the meeting.
  • FIG. 3 is a block diagram showing a structure of a conference management system for meeting planning for a hotel according to another aspect of the present invention.
  • the hotel organizes a hotel meeting in cooperation with the meeting planner through a corresponding meeting management system
  • the meeting management system 1 includes planning information about the hotel meeting provided by the meeting planner, and combining the hotel
  • the resource information is a device for planning the meeting schedule for the meeting planner, hereinafter referred to as the meeting planning device 301.
  • the meeting planner wants to plan a hotel meeting, for example, logging in to the hotel's website and uploading his or her planning information about the hotel meeting, including but not limited to the date of the hotel meeting, such as from several years to several months.
  • the conference planning device 301 acquires planning information about the hotel meeting provided by the meeting planner through an agreed communication method, and further combines the hotel's own resource information according to the planning information, such as the hotel itself.
  • the meeting planner selects the meeting venue available in the date of the meeting, as well as various resource information such as the size of the venue, equipment support, etc., to plan the meeting schedule for the meeting planner, for example, to determine which venue in the hotel to hold And according to equipment requirements, the equipment for the hotel meeting is coordinated.
  • the meeting planner can provide a plurality of alternative planning information, such as providing a plurality of alternative holding dates, and the meeting planning device 301 determines a date and corresponding meeting place for the hotel meeting according to the hotel's own resource arrangement. Equipment arrangement.
  • the planning information provided by the meeting planner indicates that it will hold a hotel meeting every weekend in March 2018, and the meeting management system 1 found that the hotel meets the number of meeting requirements of the hotel meeting only in March 2018. If the first weekend is available and the rest have been booked, the meeting planning device 301 can recommend to the meeting planner the first weekend in March 2018, ie, March 3, 20, 2018. Hotel meeting.
  • the conference management system 1 further includes a reservation system that can interact well with the user, for example, the conference planner accesses the reservation system through, for example, a PC-side web page, a mobile page, or a corresponding application.
  • the reservation system includes a comprehensive website design library that helps the hotel quickly upload and update hotel information; the reservation system has a design that matches the user's preferences, and has an updated section for marketing design to provide visitors with promotional information.
  • the traditional way of meeting planning is that the planners have full conference planning, including the theme of the meeting, the recruitment of participants, and the search for a hotel that can host the meeting.
  • the hotel must be able to include a meeting place that can accommodate a predetermined number of participants.
  • Equipment that meets the requirements of the meeting can be provided, and these require the planner to find the hotel that can be satisfied, for example, go to the website of each hotel to check it, and the user-friendliness of the existing hotel website still needs to be improved.
  • This embodiment provides a brand-new mode, which is applicable to the vertical field of the hotel.
  • the hotel participates in the conference planning. Since the hotel knows its own resources and usage, if the hotel can participate in the conference planning, it can undoubtedly make the hotel Give full play to its advantages and improve the efficiency of the conference. In this way, the meeting planner does not need to know the hotel related information, it only needs to provide planning about the meeting, and the hotel makes overall arrangements to reduce the ability of the meeting planner and the cognitive requirements of the hotel industry.
  • the conference management system 1 may further include other devices, such as one or more processors, memories, etc., which respectively perform corresponding operations with the conference planning device 301 to cooperate to enable the hotel to pass the conference management system and conference planning.
  • other devices such as one or more processors, memories, etc., which respectively perform corresponding operations with the conference planning device 301 to cooperate to enable the hotel to pass the conference management system and conference planning.
  • the meeting planning device 301 recommends, for the meeting planner, a third party service providing the resource service. Business.
  • the planning information provided by the meeting planner may also include resource services that the hotel fails to provide, such as meeting planners requesting that the meeting of the hotel meeting has flower arrangement, band performance, etc., and these hotels themselves cannot provide. Then, after the meeting planner uploads the planning information corresponding to the resource service that the above-mentioned hotel fails to provide by logging in to the hotel website or accessing the reservation system through a website such as a PC, a mobile page, or a corresponding application, the meeting planning device 301 may be the meeting.
  • the planner recommends a third-party service provider that can provide a corresponding resource service, for example, recommending a third-party service provider that can provide a flower arrangement to the meeting planner, recommending a band that can perform the performance, and the like.
  • the resource service provided by the third-party service provider matches the planning information of the meeting planner.
  • the conference management system 1 may also recommend the third party service provider to the hotel, which is provided by the hotel to the conference planner.
  • FIG. 4 is a block diagram showing a structure of a conference management system for meeting planning for a hotel in accordance with another preferred embodiment of the present invention.
  • the conference management system 1 further includes a hotel resource arrangement for the participants according to the information about the participants participating in the hotel conference and the resource information of the hotel.
  • the device hereinafter referred to as the resource scheduling device 402.
  • the conference planning device 401 is the same as or similar to the conference planning device 301 in FIG. 3 described above, and thus is not described herein again, and is incorporated herein by reference.
  • the meeting planner can provide relevant information of each participant while providing planning information.
  • the resource arrangement device 402 combines the hotel's resource information according to the information of the participants, and arranges hotel resources for the participants, such as room planning, travel tracking, dining arrangement, and pick-up service. Wait.
  • the resource arrangement device 402 can combine the hotel's own resource information to arrange how the 100 participants can stay, such as every 2 participants. Participants stayed in a standard room, arranged a total of 50 rooms, and implemented which room on which floor each participant stayed. Further, if the meeting planner also uploads information about a specific participant, such as a job level or a special request, the resource scheduling device 402 can also combine the information to make a hotel resource arrangement, such as a manager's manager. If the job title is higher, it will be arranged for the deluxe room.
  • hotel resource arrangement for participants are only for better explanation of the present embodiment, and the present invention is not limited thereto, and other existing or future may appear as reference.
  • a hotel resource arrangement, as applicable to the present invention, is also intended to be included within the scope of the present invention and is hereby incorporated by reference.
  • the hotel can use the conference management system to give full play to its own advantages, to provide personalized services for each participant, and to integrate the hotel, conference planners and participants, in order to improve the efficiency of the conference, Improve the attendance experience of the participants.
  • the conference management system 1 further comprises means for providing an interactive platform for participants participating in the hotel conference, wherein the participant performs electronic punching, news information sharing, and conference service optimization via the interactive platform.
  • platform providing means 403 (not shown).
  • the platform providing device 403 provides an interactive platform for participants participating in the hotel meeting, for example, through a public number, a punch card program, an APP, etc., to provide an interactive platform for the participants, through which the participants participate. You can register electronically or check in, share news information, view meeting information, interact on-site, and optimize meeting services.
  • the conference management system 1 can also provide conference participants with easy-to-manage catering e-vouchers, and provide conference services such as wake-up or reminders according to the conference schedule.
  • the platform providing device 403 provides the interactive platform for each participant, and each participant authorized to log in to the interactive platform, and the conference management system 1 can know the relevant participants. Information, as well as the corresponding holding information of the hotel meeting in which it participated.
  • the resource scheduling device 402 arranges the hotel resources for each participant, the participant can log in to the interactive platform to view the arranged hotel resources, such as the room number and the catering e-voucher issued.
  • the interactive platform can be set up. After the hotel management system 1 knows the setting, the wake-up service can be provided on the day of the meeting.
  • the present invention also provides a computer readable storage medium storing computer code, the method of any of which is performed when the computer code is executed.
  • the invention also provides a computer program product, the method of any of the preceding one being performed when the computer program product is executed by a computer device.
  • the invention also provides a computer device, the computer device comprising:
  • One or more processors are One or more processors;
  • a memory for storing one or more computer programs
  • the one or more processors When the one or more computer programs are executed by the one or more processors, the one or more processors are caused to implement the method of any of the preceding.
  • the invention can employ any combination of one or more computer readable media.
  • the computer readable medium can be a computer readable signal medium or a computer readable storage medium.
  • the computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the above. More specific examples (non-exhaustive lists) of computer readable storage media include: electrical connections having one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read only memory (ROM), Erasable programmable read only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the foregoing.
  • a computer readable storage medium can be any tangible medium that can contain or store a program, which can be used by or in connection with an instruction execution system, apparatus or device.
  • a computer readable signal medium may include a data signal that is propagated in the baseband or as part of a carrier, carrying computer readable program code. Such propagated data signals can take a variety of forms including, but not limited to, electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • the computer readable signal medium can also be any computer readable medium other than a computer readable storage medium, which can transmit, propagate, or transport a program for use by or in connection with the instruction execution system, apparatus, or device. .
  • Program code embodied on a computer readable medium can be transmitted by any suitable medium, including but not limited to wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.
  • Computer program code for performing the operations of the present invention may be written in one or more programming languages, or a combination thereof, including an object oriented programming language such as Java, Smalltalk, C++, and conventional Procedural programming language—such as the "C" language or a similar programming language.
  • the program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer, partly on the remote computer, or entirely on the remote computer or server.
  • the remote computer can be connected to the user's computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or can be connected to an external computer (eg, using an Internet service provider) Internet connection).
  • LAN local area network
  • WAN wide area network
  • Internet service provider Internet service provider

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Abstract

La présente invention a pour objet de fournir un procédé de planification de conférence axée sur un hôtel et un système de gestion de conférence. Selon le procédé, un hôtel coopère, au moyen d'un système de gestion de conférence correspondant, avec un planificateur de conférence pour organiser une conférence dans l'hôtel. Le procédé consiste à planifier un programme de conférence pour le planificateur de conférence selon des informations de plan de conférence d'hôtel fournies par le planificateur de conférence et en association avec les informations de ressources de l'hôtel. Par rapport à l'état de la technique, la présente invention propose un mode totalement nouveau qui est applicable aux divisions verticales des hôtels et qui permet à un hôtel de participer à une planification de conférence; étant donné qu'un hôtel connaît mieux ses propres ressources et conditions d'utilisation, si l'hôtel peut participer à une planification de conférence, l'hôtel peut sans doute utiliser ses avantages, ce qui permet d'améliorer l'efficacité de l'organisation de conférence. De cette manière, il n'est pas nécessaire qu'un planificateur de conférence apprenne des informations relatives à l'hôtel, il doit seulement assurer la planification d'une conférence; et un hôtel met en œuvre une planification unifiée et un montage global, ce qui réduit la capacité requise d'un planificateur de conférence et les exigences relatives à ses connaissances de l'industrie hôtelière.
PCT/CN2018/081603 2018-04-02 2018-04-02 Procédé de planification de conférence axée sur un hôtel et système de gestion de conférence WO2019191868A1 (fr)

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