WO2019153484A1 - Procédé et dispositif de signalement d'opération clé, dispositif terminal, et support - Google Patents

Procédé et dispositif de signalement d'opération clé, dispositif terminal, et support Download PDF

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Publication number
WO2019153484A1
WO2019153484A1 PCT/CN2018/082614 CN2018082614W WO2019153484A1 WO 2019153484 A1 WO2019153484 A1 WO 2019153484A1 CN 2018082614 W CN2018082614 W CN 2018082614W WO 2019153484 A1 WO2019153484 A1 WO 2019153484A1
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WO
WIPO (PCT)
Prior art keywords
recording
voice
target user
key
call
Prior art date
Application number
PCT/CN2018/082614
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English (en)
Chinese (zh)
Inventor
刘真
Original Assignee
平安科技（深圳）有限公司
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Publication of WO2019153484A1 publication Critical patent/WO2019153484A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/205—Broadcasting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/537—Arrangements for indicating the presence of a recorded message, whereby the presence information might include a preview or summary of the message

Definitions

  • the present application belongs to the field of communication technologies, and in particular, to a button operation prompting method, device, terminal device and medium.
  • the voice telephone is also called "information desk", which has various information provided to the public, such as eating, wearing, living, etc., and the voice telephone includes telecommunications customer service, bank customer service and the like.
  • the voice interaction platform When the user dials the telecom customer service phone, access the voice interaction platform and play on the voice interactive platform: press 1 for Mandarin, 2 for English, 3 for Cantonese.
  • the voice interactive platform When the user dials the bank customer service phone, access the voice interactive platform, and the voice interactive platform plays: 3 for the savings card, 8 for the credit card, 6 for the VIP user, 0 for the manual service.
  • the button prompt mode is single, and the short-term memory of the person is about 5 seconds of positive and negative 2 seconds, that is, within the interval of 3 seconds-7 seconds,
  • the user forgets the previous content after listening to the latter content, and cannot remember the service type corresponding to the key code.
  • some of the key coding sequences are not broadcast in order, which further exacerbates the above situation.
  • the embodiment of the present application provides a button operation prompting method, device, terminal device and medium, so as to solve the problem that the existing voice telephone can only play the button prompt tone by means of voice broadcast, and the key prompt mode is single, which cannot meet the actual needs of the user.
  • the problem is a button operation prompting method, device, terminal device and medium, so as to solve the problem that the existing voice telephone can only play the button prompt tone by means of voice broadcast, and the key prompt mode is single, which cannot meet the actual needs of the user. The problem.
  • a first aspect of the embodiment of the present application provides a button operation prompting method, including:
  • the recording module After monitoring the number of the call initiated by the target user to start the voice broadcast, the recording module is started to start recording;
  • key voice extraction is performed on the recording file recorded by the recording module according to the preset key voice extraction
  • the key operation prompt is performed according to the extracted key voice of the recorded file.
  • a second aspect of the embodiment of the present application provides a button operation prompting apparatus, including:
  • a call monitoring unit configured to monitor whether the user initiates a call, and if the target user is detected to initiate a call, determine whether the number of the call initiated by the target user is a to-be-recorded number
  • a first voice broadcast monitoring unit configured to: if it is determined that the number of the call initiated by the target user is a to-be-recorded number, monitor whether the number of the call initiated by the target user starts voice broadcast;
  • a first recording module activation unit configured to start a recording module to start recording after monitoring a number of the target user to initiate a call to start a voice broadcast
  • a voice extraction unit configured to perform key voice extraction on the recording file recorded by the recording module according to the preset key voice during the recording process of the recording module
  • a second voice broadcast monitoring unit configured to monitor whether the number of the call initiated by the target user ends the voice broadcast
  • the button operation prompting unit is configured to perform a button operation prompt according to the extracted key voice of the recorded file if the number of the target user initiated the call ends the voice broadcast.
  • a third aspect of the embodiments of the present application provides a button operation prompting terminal device, including a memory, a processor, and computer readable instructions stored in the memory and operable on the processor, the processor The following steps are implemented when the computer readable instructions are executed:
  • the recording module After monitoring the number of the call initiated by the target user to start the voice broadcast, the recording module is started to start recording;
  • key voice extraction is performed on the recording file recorded by the recording module according to the preset key voice extraction
  • the key operation prompt is performed according to the extracted key voice of the recorded file.
  • a fourth aspect of the embodiments of the present application provides a computer readable storage medium storing computer readable instructions that, when executed by at least one processor, implement the following steps:
  • the recording module After monitoring the number of the call initiated by the target user to start the voice broadcast, the recording module is started to start recording;
  • key voice extraction is performed on the recording file recorded by the recording module according to the preset key voice extraction
  • the key operation prompt is performed according to the extracted key voice of the recorded file.
  • the recording module After monitoring the number of the call initiated by the user as the number to be recorded, the recording module starts the recording of the voice broadcasted by the number, and during the recording process, the key file is extracted according to the preset key voice to record the recorded file of the recording module.
  • Voice extraction, ending the voice broadcast at the above number, and performing key operation prompts according to the extracted key voices, that is, using the voice recognition extraction technology to perform key operation prompts, providing a service list for the user without additional cost, and facilitating the user to use, Improve the user experience, solve the problem that the existing voice call can only play the button prompt sound by means of voice broadcast, and the key prompt mode is single, which can not meet the actual needs of the user.
  • FIG. 1 is a schematic flow chart of a method for prompting a key operation according to an embodiment of the present application
  • FIG. 2 is a schematic flow chart of a method for prompting a key operation according to another embodiment of the present application
  • FIG. 3 is a schematic flowchart of a method for prompting a key operation according to still another embodiment of the present application.
  • FIG. 4 is a schematic flow chart of a method for prompting a key operation according to another embodiment of the present application.
  • FIG. 5 is a schematic flowchart of a method for prompting a key operation according to another embodiment of the present application.
  • FIG. 6 is a schematic flowchart of a method for prompting a key operation according to another embodiment of the present application.
  • FIG. 7 is a schematic block diagram of a key operation prompting program provided by an embodiment of the present application.
  • FIG. 8 is a schematic block diagram of a button operation prompting terminal device according to an embodiment of the present application.
  • FIG. 1 is a schematic flowchart of a method for prompting a key operation according to an embodiment of the present disclosure.
  • an angle trigger of a terminal is used as an example.
  • the terminal may be a smart phone or a tablet. Wait for mobile terminals.
  • the processing of the terminal may include the following steps:
  • S101 Monitor whether the user initiates a call, and if the target user is detected to initiate a call, determine whether the number of the call initiated by the target user is a to-be-recorded number.
  • the target user is any user to be monitored, and the number of the to-be-recorded number table can be pre-stored, and the number to be recorded is stored in the table, and the number to be recorded can be the voice telephone or the number that the user needs to record according to actual needs.
  • the target user After detecting that the target user initiates the call, in the above-mentioned pre-stored to-be-recorded number table, it is queried whether there is a number for the target user to initiate the call, and if so, the number of the target user to initiate the call is the number to be recorded, otherwise, the target user is determined to initiate the call. The number is not the number to be recorded.
  • step S102 If it is determined that the number of the call initiated by the target user is the number to be recorded, monitoring whether the number of the call initiated by the target user starts voice broadcast. Specifically, if it is determined that the number of the call initiated by the target user is not the number to be recorded, the subsequent processing may be performed according to the pre-stored normal call processing manner, or a prompt for recording may be generated, and if the recording request is received, the target user is called. The number is executed as step S102 as the number to be recorded.
  • S103 After monitoring the number of the call initiated by the target user to start the voice broadcast, start the recording module to start recording.
  • the player can start the recording module to start the recording. If the request to start the recording module is started, the recording module is started according to the request, and the recording is started. When the information of the recording module is not activated, the recording module is not activated according to the information, and the processing can be performed according to the normal call.
  • S104 Perform key speech extraction on the recording file recorded by the recording module according to the preset key voice during the recording process of the recording module.
  • the preset key voice can be set according to the actual situation, and the format of the key voice can be verb + number, for example, press 1, press 1, press 1, click 1 and so on.
  • S105 Monitor whether the number of the target user initiated the call ends the voice broadcast.
  • the voice can be ended by preset voice announcement, for example, "return to the previous layer, please press the # key” to monitor whether the number of the call initiated by the target user ends the voice broadcast.
  • the key operation prompt is performed according to the extracted key voice of the recorded file.
  • the user can set other prompting manners according to requirements, such as text display, voice broadcast, etc., the user selects according to the needs, determines the prompting manner according to the user selection result, and further prompts according to the determined prompting manner.
  • the key operation prompting method in the embodiment of the present invention can use the voice recognition extraction technology to perform key operation prompts, and provide a service list for the user without adding extra cost, which is convenient for the user to use, improves the user experience, and solves
  • the existing voice telephone can only play the button prompt tone by means of voice broadcast, and the key prompt mode is single, which cannot meet the actual needs of the user.
  • FIG. 2 is a schematic flowchart of a button operation prompt according to another embodiment of the present application.
  • the difference between the foregoing embodiment and the embodiment is S201 ⁇ S204, wherein S205 ⁇ S209 are the same as S102 ⁇ S106 in the previous embodiment.
  • S102 ⁇ S106 in the foregoing embodiment.
  • the key operation prompts in this embodiment may further include:
  • S201 Receive a user-triggered recording flag addition request, and the recording flag addition request carries a phone number that needs to be recorded.
  • the recording flag addition request carries a phone number that needs to be recorded.
  • S202 Add a recording mark to the phone number that needs to be recorded according to the recording mark addition request.
  • the recording mark may be deleted from the phone number that needs to delete the recording mark according to the recording mark deletion request.
  • the number of times the user calls the phone number to which the recording mark is added may be acquired, for example, the number A and the number B are added to the recording mark to obtain the user calling number.
  • the number of times of A and number B adjusts the storage order of the phone numbers to which the recording marks are added, for example, sorting according to the number of times from large to small, so that the user can perform subsequent dialing.
  • S203 Monitor whether the user initiates a call. If the target user is detected to initiate a call, it is detected whether the number of the call initiated by the target user is added with a recording mark.
  • the recording mark is added to the telephone number that needs to be recorded, and after the user initiates the call, it is simple and convenient to judge whether the number is the to-be-recorded number by detecting whether the number of the call initiated by the user adds a recording mark, and the judgment result is accurate and suitable for application.
  • FIG. 3 is a schematic flowchart of a button operation prompt according to another embodiment of the present application.
  • the difference between the above embodiments is S303 ⁇ S305, where S301 ⁇ S302 are the same as S101 ⁇ S102 in the previous embodiment, and S306 ⁇ S308 are the same as S104 ⁇ S106 in the previous embodiment.
  • S101 ⁇ S102 and S104 ⁇ S106 are not described here.
  • the key operation prompts in this embodiment may further include:
  • the preset time period may be set according to actual conditions, for example, 1s, 2s, etc., if the number of the user-initiated call is added with a recording mark, after the start of the call, the preset time period is detected to detect whether the call ends, and if the call is detected, The recording module is not activated. If the call is not detected, the recording module is started to start recording, so as to avoid short talk time, such as 1s, 2s, etc., the user can remember the content of the call, and does not need to record for subsequent reminding to avoid waste of resources.
  • short talk time such as 1s, 2s, etc.
  • FIG. 4 is a schematic flowchart of a key operation prompt according to another embodiment of the present application.
  • the difference between the above embodiments is S407 ⁇ S408, and S401 ⁇ S406 are the same as S101 ⁇ S106 in the previous embodiment.
  • S101 ⁇ S106 in the above embodiment.
  • the key operation prompts in this embodiment may further include:
  • S407 If it is determined that the number of the call initiated by the target user is not the number to be recorded, generate a prompt whether to start the recording module to start recording.
  • S408 If a recording module startup request is received, the recording module is started according to the recording module startup request to start recording.
  • the recording module may not be directly activated, and the processing may be performed according to the normal call, or a prompt for starting the recording module to start recording may be generated, and if the recording module starts to receive the request, according to The request starts the recording module to start recording. If the information of the recording module is not activated, the recording module is not activated according to the information, and the user's various application requirements are met.
  • FIG. 5 is a schematic flowchart of a method for prompting a button operation according to another embodiment of the present application.
  • the difference between the embodiment corresponding to FIG. 1 is that: during the recording process of the recording module, performing key speech extraction on the recording file recorded by the recording module according to the preset extraction of the key voice may include S504.
  • S501 ⁇ S503 and S101 ⁇ in the previous embodiment S103 is the same, S505 ⁇ S506 and S105 ⁇ in the previous embodiment.
  • S106 is the same.
  • S504 may include S5041 ⁇ S5042:
  • S5041 During the recording process of the recording module, the recording file is divided according to the preset extraction key voice.
  • S5042 Extract key speech of each segment of the speech segment obtained by extracting the key speech according to the preset, and establish a correspondence between the key speech of each of the extracted speech segments and the remaining speech of each of the speech segments except the extracted key speech.
  • the key voice is extracted by default, and the format of the key voice is extracted as a verb + number, for example, press 1, press 1, press 1, click 1 and so on.
  • the recording file of the recording module is divided according to the preset extracted key voice, and is divided into voice passages, for example, "Press 1 for Mandarin, 2 for English, 3 for Cantonese" "For Mandarin, please press 1 / English, please press 2 / Cantonese, please press 3".
  • the key speech of each divided speech segment is extracted, for example, "Please press 1" in “Please press 1 in Mandarin", "Please press 2 in “Please press 2 in English” "Please press 3” in “Canton Press 3", and get the remaining voice in each voice paragraph except the key voice extracted, for example, "Press Mandarin 1” except "Please press 1"
  • Voice information "Mandarin”, "English please press 2” except for "Please press 2”, except for the voice message "English”, “Cantonese press 3" except for "Please press 3", the remaining voice information "Cantonese”.
  • the corresponding relationship between the extracted key speech and the acquired extracted key speech-existing voices is established.
  • the upper limit of the voice recognition file may be preset.
  • the recording file recorded by the recording module reaches the upper limit, the recording process is divided according to the preset extracted key voice, and then the recording is performed in the recording module.
  • the file reaches the upper limit repeat the above operation, so that the upper limit of the preset voice recognition file is set according to the actual situation, such as the device performance of the mobile phone, etc., by setting the upper limit of the voice recognition file to ensure the normal operation of the mobile phone, and avoiding overload operation of the device, suitable for application.
  • the voice recognition and extraction technology is used to perform key operation prompts, and the user is provided with a service list without additional cost, which is convenient for the user to use and improve the user experience.
  • FIG. 6 is a schematic flowchart of a button operation prompt according to another embodiment of the present application.
  • the difference between the foregoing embodiment and the embodiment is S605 ⁇ S607, wherein S601 ⁇ S604 are the same as S101 ⁇ S104 in the previous embodiment.
  • S101 ⁇ S104 in the foregoing embodiment.
  • the key operation prompts in this embodiment may further include:
  • S605 Monitor whether the voice of the number broadcast reported by the target user initiates a preset voice broadcast end voice.
  • the voice announcement end voice is preset, for example, "return to the previous layer, please press the # key", and the preset voice broadcast end voice can be set in advance according to the actual situation, and the voice of the number broadcasted by the target user is detected. After the voice broadcast ends the voice, it is determined that the number of the call initiated by the target user ends the voice broadcast.
  • the prompt text is generated according to the extracted key voice of the recorded file, and the prompt text is sent to the display screen.
  • the extracted key voice may be replayed in the form of voice broadcast.
  • the user prompt option can be provided. The option includes text display, voice broadcast, etc., the user selects according to the need, determines the prompt mode according to the user selection result, and prompts according to the determined prompt manner.
  • the sending the prompt text to the display screen includes:
  • the prompt text may be set according to a preset text display format
  • the preset text display format may include displaying a font size, a font, a paragraph setting, etc., and then obtaining a length and a width of the display screen, according to the width of the obtained display screen and the above Setting a prompt text of the text display format, determining the display length of the prompt text, determining the number of displayed pages of the prompt text according to the length and the length of the display of the mobile phone, and displaying the prompt text of the format on the display according to the number of displayed pages , the button prompts, convenient for users to use, in line with actual requirements.
  • FIG. 7 is a schematic diagram showing the operating environment of the key operation prompting program provided by the embodiment of the present application. For the convenience of explanation, only the parts related to the present embodiment are shown.
  • the button operation prompting program 700 is installed and runs in the terminal device 70.
  • the terminal device 70 can be a mobile terminal, a palmtop computer, a server, or the like.
  • the terminal device 70 can include, but is not limited to, a memory 701, a processor 702, and a display 703.
  • FIG. 7 shows only terminal device 70 having components 701-703, but it should be understood that not all illustrated components may be implemented, and more or fewer components may be implemented instead.
  • the memory 701 may be an internal storage unit of the terminal device 70, such as a hard disk or memory of the terminal device 70, in some embodiments.
  • the memory 701 may also be an external storage device of the terminal device 70 in other embodiments, such as a plug-in hard disk equipped on the terminal device 70, a smart memory card (SMC), and a secure digital device. (Secure Digital, SD) card, flash card, etc.
  • SMC smart memory card
  • secure digital device Secure Digital, SD
  • the memory 701 may also include both an internal storage unit of the terminal device 70 and an external storage device.
  • the memory 701 is configured to store application software and various types of data installed in the terminal device 70, such as program codes of the key operation prompting program 700.
  • the memory 701 can also be used to temporarily store data that has been output or is about to be output.
  • the processor 702 can be a central processor (Central) in some embodiments A processing unit (CPU), a microprocessor or other data processing chip for running program code or processing data stored in the memory 701, such as executing the key operation prompting program 700 and the like.
  • Central central processor
  • CPU central processing unit
  • microprocessor microprocessor or other data processing chip for running program code or processing data stored in the memory 701, such as executing the key operation prompting program 700 and the like.
  • the display 703 may be an LED display, a liquid crystal display, a touch liquid crystal display, and an Organic Light-Emitting Diode (OLED) touch sensor or the like in some embodiments.
  • the display 703 is used to display information processed in the terminal device 70 and a user interface for displaying visualizations, such as an application menu interface, an application icon interface, and the like.
  • the components 701-703 of the terminal device 70 communicate with one another via a system bus.
  • FIG. 8 is a functional block diagram of a key operation prompting program 700 provided by an embodiment of the present application.
  • the button operation prompting program 700 may be divided into one or more modules, and the one or more modules are stored in the memory 701 and are processed by one or more processors (this An embodiment is performed by the processor 702) to complete the application.
  • the button operation prompting program 700 can be divided into a call monitoring unit 801, a first voice broadcast monitoring unit 802, a first recording module activation unit 803, a voice extraction unit 804, and a second voice broadcast monitoring.
  • the unit referred to in the present application refers to a series of computer readable instruction instruction segments capable of performing a specific function, and is more suitable than the program to describe the execution process of the key operation prompting program 700 in the terminal device 70.
  • the following description will specifically describe the functions of the modules 801-806.
  • the call monitoring unit 801 is configured to monitor whether the user initiates a call. If the target user initiates a call, it is determined whether the number of the call initiated by the target user is a to-be-recorded number.
  • the first voice broadcast monitoring unit 802 is configured to monitor whether the number of the call initiated by the target user starts voice broadcast if it is determined that the number of the call initiated by the target user is the number to be recorded.
  • the first recording module starting unit 803 is configured to start the recording module to start recording after monitoring the number of the target user to initiate the call to start the voice broadcast.
  • the voice extraction unit 804 is configured to perform key voice extraction on the recording file recorded by the recording module according to the preset extraction key voice during the recording process of the recording module.
  • the second voice broadcast monitoring unit 805 is configured to monitor whether the number of the target user initiated the call ends the voice broadcast.
  • the button operation prompting unit 806 is configured to perform a button operation prompt according to the key voice of the extracted recording file if the number end of the call initiated by the target user is detected.
  • the button operation prompting program 700 may also be divided into a request receiving unit 807 and a recording flag adding unit 808.
  • the request receiving unit 807 is configured to receive a user-triggered recording flag addition request, where the recording flag addition request carries a phone number that needs to be recorded.
  • the recording flag adding unit 808 is configured to add a recording mark to the phone number that needs to be recorded according to the recording flag adding request.
  • the call monitoring unit 801 determines whether the number of the call initiated by the target user is a to-be-recorded number, including: detecting whether the number of the call initiated by the target user is added with a recording mark; if it is detected that the number of the target user initiated the call is added The recording flag determines that the number of the target user to initiate the call is the number to be recorded.
  • the first recording module starting unit 803 is further configured to: after the monitoring of the number of the originating call initiated by the target user, start detecting the voice broadcast by using a preset time period; if the voice is detected If the broadcast is not finished, the recording module is started to start recording; if the voice broadcast is detected to be finished, the operation is stopped, and the recording module is not activated.
  • the button operation prompting program 700 can also be divided into a recording prompting unit 809 and a second recording module starting unit 810.
  • the recording prompting unit 809 is configured to: if it is determined that the number of the call initiated by the target user is not the number to be recorded, generate a prompt whether to start the recording module to start recording.
  • the second recording module starting unit 810 is configured to start the recording module to start recording according to the recording module startup request if receiving the recording module startup request.
  • the voice extraction unit 804 may be divided into a recording file dividing unit 8041 and a voice recognition extracting unit 8042.
  • the recording file dividing unit 8041 is configured to divide the recording file according to the preset extraction key voice during the recording process of the recording module.
  • the speech recognition extracting unit 8042 is configured to extract key speech of each divided speech segment according to the preset extracted key speech, and establish a key speech of each extracted speech segment and each key segment except the extracted key speech. The correspondence of the remaining voices.
  • the second voice broadcast monitoring unit 805 is further configured to: monitor whether the voice of the number broadcasted by the target user initiates a preset voice broadcast end voice; if the number broadcast of the target user initiates the call is monitored, When the voice ends the preset voice broadcast end voice, it is determined that the number of the target user initiates the call ends the voice broadcast.
  • the button operation prompting unit 806 is further configured to: if the number of the target user initiates the call is ended, the prompt message is generated according to the key voice of the extracted recording file, and the prompt text is sent to the display screen. .
  • the button operation prompting unit 806 sends the prompt text to the display screen, including: setting a format of the prompt text according to the preset text display format; and obtaining the length and width of the display screen according to the width of the display screen. Determining, by the format of the prompt text, a display length of the prompt text; determining, according to the display length and the length of the display screen, the number of displayed pages of the prompt text; and displaying the number according to the displayed page number The prompt text of the format is displayed on the screen.
  • each functional unit and module described above is exemplified. In practical applications, the above functions may be assigned to different functional units as needed.
  • the module is completed by dividing the internal structure of the device into different functional units or modules to perform all or part of the functions described above.
  • Each functional unit and module in the embodiment may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit, and the integrated unit may be hardware.
  • Formal implementation can also be implemented in the form of software functional units.
  • the specific names of the respective functional units and modules are only for the purpose of facilitating mutual differentiation, and are not intended to limit the scope of protection of the present application.
  • For the specific working process of the unit and the module in the foregoing system reference may be made to the corresponding process in the foregoing method embodiment, and details are not described herein again.
  • the disclosed device/terminal device and method may be implemented in other manners.
  • the device/terminal device embodiments described above are merely illustrative.
  • the division of the modules or units is only a logical function division.
  • there may be another division manner for example, multiple units.
  • components may be combined or integrated into another system, or some features may be omitted or not performed.
  • the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some interface, device or unit, and may be in electrical, mechanical or other form.
  • the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.
  • each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
  • the above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.
  • the integrated modules/units if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium.
  • the present application implements all or part of the processes in the foregoing embodiments, and may also be implemented by computer readable instructions, which may be stored in a computer readable storage medium.
  • the computer readable instructions when executed by a processor, may implement the steps of the various method embodiments described above.
  • the computer readable instructions comprise computer readable instruction code, which may be in the form of source code, an object code form, an executable file or some intermediate form or the like.
  • the computer readable medium may include any entity or device capable of carrying the computer readable instruction code, a recording medium, a USB flash drive, a removable hard disk, a magnetic disk, an optical disk, a computer memory, a read only memory (Read-Only Memory, ROM), random access memory (Random Access Memory, RAM), electrical carrier signals, telecommunications signals, and software distribution media. It should be noted that the content contained in the computer readable medium may be appropriately increased or decreased according to the requirements of legislation and patent practice in a jurisdiction, for example, in some jurisdictions, according to legislation and patent practice, computer readable media Does not include electrical carrier signals and telecommunication signals.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Acoustics & Sound (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • Multimedia (AREA)
  • Computational Linguistics (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephone Function (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention appartient au domaine technique des communications. L'invention concerne un procédé et un dispositif de signalement d'opération clé, un dispositif terminal, et un support. Le procédé de signalement d'opération clé consiste à : surveiller si un utilisateur initie ou non un appel ; dans l'affirmative, déterminer si le numéro à partir duquel l'utilisateur initie l'appel est ou non un numéro devant être enregistré ; dans l'affirmative, surveiller si le numéro à partir duquel l'utilisateur initie l'appel débute ou non une diffusion de parole ; lorsqu'une diffusion de parole est détectée comme ayant été débutée, activer un module d'enregistrement audio pour débuter un enregistrement audio ; durant le processus d'enregistrement audio, extraire une parole clé, d'un fichier d'enregistrement audio, sur la base d'une parole clé extraite prédéfinie ; surveiller si le numéro à partir duquel l'utilisateur initie l'appel termine ou non la diffusion de parole ; et si la diffusion de parole est détectée comme ayant été terminée, exécuter un signalement d'opération clé sur la base de la parole clé extraite du fichier d'enregistrement audio. Cela permet d'utiliser une technologie de reconnaissance et d'extraction de parole pour un signalement d'opération clé et, sans coûts supplémentaires, fournit à l'utilisateur une liste de services, facilitant ainsi l'utilisation par l'utilisateur et améliorant l'expérience de l'utilisateur.
PCT/CN2018/082614 2018-02-07 2018-04-11 Procédé et dispositif de signalement d'opération clé, dispositif terminal, et support WO2019153484A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201810122226.7A CN108462802B (zh) 2018-02-07 2018-02-07 按键操作提示方法及终端设备
CN201810122226.7 2018-02-07

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CN110365852B (zh) * 2019-08-13 2021-08-27 上饶市中科院云计算中心大数据研究院 一种语音引导录音的方法和装置

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US20140179290A1 (en) * 2012-12-24 2014-06-26 Samsung Electronics Co., Ltd. Electronic device and method for extracting incoming/outgoing information and managing contacts
CN104158945A (zh) * 2013-05-13 2014-11-19 中兴通讯股份有限公司 通话信息获取方法、装置及系统
CN106792604A (zh) * 2016-12-26 2017-05-31 北京小米移动软件有限公司 在通信过程中进行服务提示的方法及装置

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KR102003740B1 (ko) * 2012-12-21 2019-10-01 삼성전자주식회사 단말기의 전화번호 관리장치 및 방법

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Publication number Priority date Publication date Assignee Title
US20140179290A1 (en) * 2012-12-24 2014-06-26 Samsung Electronics Co., Ltd. Electronic device and method for extracting incoming/outgoing information and managing contacts
CN104158945A (zh) * 2013-05-13 2014-11-19 中兴通讯股份有限公司 通话信息获取方法、装置及系统
CN106792604A (zh) * 2016-12-26 2017-05-31 北京小米移动软件有限公司 在通信过程中进行服务提示的方法及装置

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