WO2019128084A1 - 一种唤醒客房住户的方法以及服务器 - Google Patents

一种唤醒客房住户的方法以及服务器 Download PDF

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Publication number
WO2019128084A1
WO2019128084A1 PCT/CN2018/088781 CN2018088781W WO2019128084A1 WO 2019128084 A1 WO2019128084 A1 WO 2019128084A1 CN 2018088781 W CN2018088781 W CN 2018088781W WO 2019128084 A1 WO2019128084 A1 WO 2019128084A1
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WIPO (PCT)
Prior art keywords
wake
music
room
resident
waking
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PCT/CN2018/088781
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English (en)
French (fr)
Inventor
关岩
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深圳春沐源控股有限公司
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Publication of WO2019128084A1 publication Critical patent/WO2019128084A1/zh

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04R—LOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
    • H04R3/00—Circuits for transducers, loudspeakers or microphones

Definitions

  • the present application relates to the field of communications technologies, and in particular, to a method for waking up a room occupant, and a server and a computer readable storage medium.
  • the inventors have found that at least the following problems exist in the prior art: the way in which the household uses a fixed alarm clock, a wake-up call, etc. to wake up the sleeping person makes the occupant unable to enjoy the intelligent occupancy experience of the hotel or the hotel, and cannot ensure that the occupant can be awakened. .
  • the wake-up by the service personnel by calling or knocking on the door during the wake-up time is not only a waste of manpower, but also the wake-up of the resident by the service personnel will also affect the experience of the resident.
  • the purpose of the application is to provide a method, a server and a computer readable storage medium for waking up a room occupant, so that when a room occupant stays in a guest room, the hotel server can wake up the occupant with the music and time arranged by the customer, and through the intelligent wake-up service. Allow residents to enjoy the humane experience of the hotel or hotel while ensuring that they can be awakened.
  • an embodiment of the present application provides a method for waking up a room occupant, including:
  • the wake-up service information includes wake-up music selected by the occupant and wake-up time;
  • the sound system in the room of the control room occupant plays the wake-up music when the wake-up time is reached;
  • the control audio system stops playing the wake-up music; if the continuous play command is received, the control sound system continues to play the wake-up music; if the end time is not accepted or continues to be played within the preset time period
  • the instruction sends a notification to the manual service for manual wake-up.
  • An embodiment of the present application also provides a server, including: at least one processor; and a memory communicatively coupled to the at least one processor; wherein the memory stores instructions executable by the at least one processor, the instructions being at least A processor executes to enable at least one processor to perform the method of waking up a room occupant as described above.
  • An embodiment of the present application also provides a computer readable storage medium storing a computer program that, when executed by a processor, implements the method of waking up a room occupant.
  • the method further includes: sending a second command to the control system of the room, and instructing the control system to turn on the lights and/or curtains of the room.
  • the hotel server opens the lights and/or curtains of the room through the control system inside the room, so that the residents can open the room lights and open the curtains without waking up, providing convenience and comfort for the residents.
  • the service improves the occupancy experience of the residents, and the lights and/or curtains that open the room while playing the wake-up music increase the success rate of waking up the residents, so as to prevent the residents from suffering losses due to the delay in getting up.
  • the wake-up music is added to the household information; if the user checks in again, the control system detects that the door of the room where the resident is staying is opened, sends a first command, instructing the household to wake up the sound system of the room in the room. music.
  • the control system detects that the door of the room where the resident is staying is opened, sends a first command, instructing the household to wake up the sound system of the room in the room. music.
  • the embodiment of the present application obtains wake-up service information such as wake-up music, wake-up time, and the like, and obtains the household information of the room occupant, and then controls the sound system of the room where the resident of the room is staying to play when the wake-up time is reached. Awaken the music, so that the residents can wake up their sleep with their favorite music when they reach the set time. While avoiding the delay of the residents to get up, it will also help the residents to get a personalized experience. By sending the end message, the server controls the sound system to stop playing the wake-up music, so as to prevent the waking up music after the waking up of the household is still playing and affecting the resident's staying experience.
  • wake-up service information such as wake-up music, wake-up time, and the like
  • the control sound system continues to play the wake-up music to meet the needs of the household, if the household is not at the preset time.
  • the information indicates that the wake-up music does not wake up the occupants, so the hotel server will send a notification to the manual service to let the service personnel know that the occupant has not been awake, and the service personnel will wake up by calling or knocking the door, so as to prevent the occupants from being unable to Wake up and suffer losses, let users enjoy a humanized and intelligent service experience.
  • this application allows the residents to freely choose their favorite music and the appropriate time to set the corresponding wake-up service.
  • there is also a manual wake-up service as a follow-up guarantee avoiding The failure of any small-volume automatic wake-up service, in turn, allows residents to sleep peacefully and guarantee a good stay.
  • Figure 1 is a flow chart of a method for waking up a room occupant
  • Figure 2 is a flow chart of another method for waking up a room occupant
  • FIG. 3 is a schematic structural diagram of a server.
  • the present application relates to a method of waking up a room occupant to a hotel server.
  • the core of the embodiment is to receive the wake-up service information sent by the terminal device of the room occupant, and the wake-up service information includes: waking up the music and waking time, obtaining the household information of the room occupant, and controlling the sound system in the room of the guest occupant according to the household information.
  • the wake-up music is played, and after the music is played, if the end command is received, the sound system is controlled to stop playing the wake-up music; if the continuous play command is received, the sound system is continuously controlled to play the wake-up music; If the end or continuous play command is not received within the segment, a notification is sent to the manual service for manual wake-up.
  • the hotel server can wake up the occupants with the music and time arranged by the customer, and let the occupants enjoy the humanized experience of the hotel or the hotel through the intelligent wake-up service, while avoiding any small probability.
  • the failure of the automatic wake-up service occurs to ensure that the tenant can be woken up on time.
  • the implementation details of the method for waking up the room occupant of the present embodiment are specifically described below. The following content is only for the implementation details provided for the convenience of understanding, and is not necessary for implementing the solution.
  • the flow of the method for waking up the guest room in the embodiment is as shown in FIG. 1 , and specifically includes:
  • Step S101 Receive wake-up service information sent by the terminal device of the room occupant.
  • the wake-up service information may include the wake-up music selected by the occupant and the wake-up time.
  • the mobile phone can be used to log in to the hotel or hotel's APP or use a computer to log in to the hotel or hotel website to set the wake-up music.
  • the wake-up time refers to the time to wake up the occupant
  • the wake-up service information may include: the number of music and the length of the music, in addition to the wake-up time set by the occupant, and the length of the music, wherein the number of music is used for setting The number of times the music is awakened, and the length of the music is used to set the length of time that the wake-up music is played once.
  • the terminal will send the set wake-up music and wake-up time to the hotel server via WIFI or Bluetooth.
  • the household can also edit the wake-up music and wake-up time on the short message through the mobile phone, and then send the short message to the server, so that the server obtains the wake-up service information sent by the terminal device of the guest.
  • the wake-up service information may further include household information.
  • the room occupant inputs the wake-up music and the wake-up time
  • the occupant may also input the household information
  • the household information may include the room number of the resident's room, the identification number of the household terminal device, and the occupant's Information such as the name, so that the server can provide better services to the residents based on the household information.
  • step S102 the household information of the room occupant is obtained.
  • the server parses the acquisition path of the wake-up service information, obtains the identification number of the terminal device, and queries and identifies the identification number in the preset database. Matching household information; wherein the database stores the correspondence between the identification number of the terminal device and the household information.
  • the terminal identification number includes: the mobile phone number of the resident, the IP address of the terminal device of the resident, and the international mobile device identity code (International Mobile Equipment Identity (IMEI) and other information can simplify the operation of households, reduce the active input of information, and provide residents with a better accommodation experience.
  • IMEI International Mobile Equipment Identity
  • the hotel or hotel's APP When the resident uses the mobile phone to log in to the hotel or the hotel's APP to send wake-up service information, the hotel or hotel's APP will obtain the IMEI of the resident mobile phone and send it to the hotel server, or the hotel server obtains the wake-up service information, and obtains according to the obtained path information.
  • the server When the resident uses the computer to log in to the hotel or hotel website and uses the website to send the wake-up service information to the server, the server will obtain the IP address of the mobile phone that the household sends the wake-up service information according to the obtained path information of the wake-up service information.
  • the server can obtain the mobile phone number of the household according to the short message information. These are methods for how the server obtains the identification number of the household terminal device, and the actual implementation does not This is limited.
  • the correspondence between the identification number of the terminal device and the household information is stored in the server, because the resident can allow the hotel staff to record or input the identification number of the terminal device and the household information to the server when staying at the hotel or hotel.
  • the server will bind the identification number of the input terminal device and the household information.
  • the server obtains the occupant information according to the correspondence between the identification number of the terminal device and the occupant information.
  • the server can provide targeted wake-up service for the residents according to the household information, so that the residents can enjoy the humanized and intelligent occupancy experience.
  • the server obtains the household information while acquiring the wake-up service information, and the server can provide the targeted wake-up service for the household according to the household information, so that the household enjoys humanization and intelligence. Staying experience.
  • Step S103 according to the household information, the sound system in the room of the control room occupant plays the wake-up music when the wake-up time is reached.
  • the household information includes the room number of the household
  • the room where the resident is staying can be determined according to the household information
  • the server can send the wake-up service information to the sound system of the customer's staying room, and the sound system has a processor when arriving.
  • the sound system automatically plays the wake-up music, enabling the residents to enjoy the intelligent hotel service and improve the occupancy experience of the residents.
  • the server sends the wake-up music according to the room number and wakes up the time to the sound system
  • the server sends the first command to the sound system, and the sound system is commanded to play the wake-up music so that the user can enjoy the music that he likes. wake.
  • This is also a way to achieve smart wake-up room occupants.
  • Step S104 according to the operation of the resident, stop playing or continuously playing the wake-up music; or send a notification to the manual service for manual wake-up.
  • the control audio system stops playing the wake-up music; if the continuous play command is received, the control sound system continues to play the wake-up music; if it is not accepted within the preset time period End or continue to play the command, then send a notification to the manual service for manual wake-up.
  • the terminal can send an end command to the server through the terminal device of the room occupant or the device provided in the guest room, and the server can know whether the user wakes up by waking up the music according to whether the end information is received or not.
  • the server can send an instruction to the sound system, and command the sound system of the room to stop playing the wake-up music, so that the music is still playing after the household is awakened, which affects the occupancy of the guest.
  • the user When the user wakes up and wants to continue to listen to the wake-up music, the user can send a continuous play command to the server through the mobile phone or the device provided in the guest room, and let the server issue an instruction to the sound system to continuously play the wake-up music. Therefore, after playing the wake-up music, the server will judge whether or not to receive the continuous play information to meet the needs of the customer and provide the customer with high-quality service.
  • the preset time period can be generated according to the number of music and the length of music, that is, the preset time period can be the playing time set by the wake-up music.
  • the server still does not receive the sending from the household. Ending the command or continuing to play the command, indicating that the resident has not been woken up by the wake-up music and needs to be manually woken up.
  • the notification can be sent to the manual service platform, and the notification can include the room of the resident and the service that the service personnel should provide.
  • the service personnel will call the resident room and the resident room. Knocking on the door and other means to manually wake up the households to ensure that the residents can get up on time, avoiding the loss of the residents due to delayed getting up, giving the user a quality stay experience
  • the present embodiment obtains wake-up music and wake-up time, and when the wake-up time is reached, the sound system of the room where the room occupant is controlled is played to wake up the music, so that the occupant can reach the set time.
  • the hotel server sends the notification to the manual service by waking up the music without waking up the household.
  • the method enables the residents to enjoy the humanized and intelligent occupancy experience, and avoids the delay of the wake-up time caused by the failure of the household to automatically wake up the service due to a small probability, so that the user enjoys a good stay experience.
  • the application also relates to a method of waking up a room occupant.
  • the embodiment is further improved on the basis of the foregoing embodiment, and the specific improvement is that, in the embodiment, after the command sound system plays the wake-up music, the method further includes: sending a second command to the control system of the room, and the command control system Turn on the lights and/or curtains in the room.
  • the specific flow chart is shown in Figure 2:
  • Step S201 Receive wake-up service information sent by the terminal device of the room occupant.
  • Step S201 in the present embodiment is substantially the same as step S101 in the foregoing embodiment, and details are not described herein again.
  • step S202 the household information of the room occupant is obtained.
  • Step S202 in this embodiment is substantially the same as step S102 in the foregoing embodiment, and details are not described herein again.
  • Step S203 according to the household information, the sound system in the room of the control room occupant plays the wake-up music when the wake-up time is reached.
  • Step S203 in this embodiment is substantially the same as step S103 in the foregoing embodiment, and details are not described herein again.
  • Step S204 sending a second instruction to the control system of the room, instructing the control system to turn on the lights and/or curtains of the room.
  • the hotel server sends a second command to the control system of the room, and the control system in the room receives the command sent by the server and then turns on the lights and/or curtains of the room, so that the resident does not need to After being awakened, I personally went to open the lights in the room and opened the curtains, providing residents with convenient, comfortable and intelligent services, improving the occupancy experience of the residents, and opening the lights and/or curtains of the room while playing the wake-up music to enhance the wake-up of the residents.
  • the success rate has reduced the delay in the waking up of the residents.
  • Step S205 according to the operation of the resident, stop playing or continuously playing the wake-up music; or send a notification to the manual service for manual wake-up.
  • Step S205 in the present embodiment is substantially the same as step S104 in the foregoing embodiment, and details are not described herein again.
  • the present embodiment controls the system to open the lights and/or the curtains of the room by the server when the wake-up time is reached, so that the resident does not need to be awakened to personally open the lights and pull the room. Opening curtains provides residents with convenient, comfortable and intelligent services to enhance the residents' staying experience, and the lights and/or curtains that open the room while playing the wake-up music increase the success rate of waking up the residents, so as to prevent the residents from delaying the wake-up time. .
  • the present application further relates to a method for waking up a room occupant.
  • the embodiment is further improved on the basis of the foregoing embodiment, and the specific improvement is: after obtaining the occupant information of the room occupant, the method further includes: adding the awake music to In the household information; if the resident re-checks in, when the control system detects that the door of the room where the resident is staying is opened, the first instruction is sent to instruct the resident to play the wake-up music in the sound system of the room where the guest stays.
  • the process includes:
  • Step S301 receiving wake-up service information sent by the terminal device of the room occupant.
  • Step S301 in this embodiment is substantially the same as step S101 in the foregoing embodiment, and details are not described herein again.
  • step S302 the household information of the room occupant is obtained.
  • Step S302 in this embodiment is substantially the same as step S102 in the foregoing embodiment, and details are not described herein again.
  • Step S303 adding wake-up music to the household information. Let the household information contain wake-up music, and the household information can be used to know the preferences of the household.
  • Step S304 according to the household information, the sound system in the room of the control room occupant plays the wake-up music when the wake-up time is reached.
  • Step S604 in this embodiment is substantially the same as step S103 in the foregoing embodiment, and details are not described herein again.
  • Step S305 according to the operation of the resident, stop playing or continuously playing the wake-up music; or send a notification to the manual service for manual wake-up.
  • Step S305 in the present embodiment is substantially the same as step S104 in the foregoing embodiment, and details are not described herein again.
  • Step S306 if the resident re-checks in, when the control system detects that the door of the room where the resident is staying is opened, the first instruction is sent to instruct the occupant to play the wake-up music in the sound system of the room where the resident is staying.
  • the hotel's server can determine whether the household information of the resident matches the saved household information.
  • the hotel's server can determine whether the resident is staying again.
  • the hotel's server judges that the household is a re-occupied user, according to the household information provided by the user, the room number of the resident's room is checked, and then the room control system can detect whether the resident's room door of the room is present.
  • the control system of the room will send a message to the server to let the server know that the door of the resident's room is opened, that is, the household has entered The room for this stay.
  • the server can use the wake-up music in the household information left by the resident at the last check-in, send the first command to the sound system of the resident's room, and order the sound system of the resident's room to play the last time the resident stays. Set the wake-up music to provide residents with more than expected enjoyment and improve the resident experience.
  • the present embodiment detects whether the resident is a resident who has stayed in the house, and when the resident opens the door, the resident of the room is controlled to play the wake-up music that the resident has set, so that the resident who has stayed in has just entered the new check-in room.
  • the resident of the room is controlled to play the wake-up music that the resident has set, so that the resident who has stayed in has just entered the new check-in room.
  • the application also relates to a server, as shown in FIG. 3, including at least one processor 31;
  • a memory 32 communicatively coupled to at least one processor 31;
  • the memory 32 stores instructions executable by at least one processor 31, the instructions being executed by at least one processor 31 to enable the at least one processor 31 to perform the yield prediction method as described in embodiments of the present application.
  • the memory 32 and the processor 31 are connected by a bus.
  • the bus may include any number of interconnected buses and bridges that connect one or more processors 31 and various circuits of the memory 32.
  • the bus can also connect various other circuits, such as peripherals, voltage regulators, and power management circuits, as is well known in the art, and therefore, will not be further described herein.
  • the bus interface provides an interface between the bus and the transceiver.
  • the transceiver can be an element or a plurality of elements, such as multiple receivers and transmitters, providing means for communicating with various other devices on a transmission medium.
  • the data processed by the processor 31 is transmitted over the wireless medium via an antenna, and further, the antenna also receives the data and transmits the data to the processor 31.
  • the processor 31 is responsible for managing the bus and normal processing, and can also provide various functions including timing, peripheral interfaces, voltage regulation, power management, and other control functions.
  • the memory 32 can be used to store data used by the processor 31 when performing operations.
  • the application also relates to a computer readable storage medium storing a computer program.
  • the above method embodiments are implemented when the computer program is executed by the processor.
  • a program to instruct related hardware may be implemented by a program to instruct related hardware, the program being stored in a storage medium, including a plurality of instructions for causing a device (may be A microcontroller, chip, etc. or processor executes all or part of the steps of the method described in various embodiments of the present application.
  • the foregoing storage medium includes: a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk, and the like. .

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Abstract

本申请涉及通信技术领域，公开了一种唤醒客房住户的方法以及服务器。本申请中，服务器接收客房住户的终端设备发送的唤醒服务信息；唤醒服务信息包括住户选择的唤醒音乐以及唤醒时间；获取客房住户的住户信息；根据住户信息，控制客房住户的房间内的音响系统在到达唤醒时间时，播放唤醒音乐；唤醒音乐播放后，若接收到结束指令，则控制音响系统停止播放唤醒音乐；若接收到持续播放指令，则控制音响系统持续播放唤醒音乐；若在预设时间段内未接受到结束或持续播放指令，则发送通知至人工服务进行人工叫醒。使服务器能以住户安排的音乐以及时间唤醒住户，并运用智能化的唤醒方法确保住户能被及时唤醒，提高住户的体验。

Description

一种唤醒客房住户的方法以及服务器
本申请要求于2017年12月29日提交中国专利局、申请号为201711486494.9、发明名称为“一种唤醒客房住户的方法以及服务器”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及通信技术领域，特别涉及一种唤醒客房住户的方法以及服务器、计算机可读存储介质。
 背景技术
目前住户在入住酒店和宾馆里的客房时，大部分住户采用定闹钟，电话叫醒等方式来唤醒睡眠中的自己，或者住户在入住时告诉酒店或宾馆的前台唤醒自己的时间，由服务人员通过在唤醒时间打电话或敲门的方式进行唤醒。
发明人发现现有技术中至少存在如下问题：住户采用定闹钟，电话叫醒等方式来唤醒睡眠中的自己的方式使住户无法享受酒店或宾馆智能化的入住体验，且无法确保住户能被唤醒。而由服务人员通过在唤醒时间打电话或敲门的方式进行唤醒不仅浪费人力，而且由服务人员唤醒住户也会影响住户的体验。
 技术问题
本申请的目的在于提供一种唤醒客房住户的方法、服务器、计算机可读存储介质，使得客房住户入住客房时，酒店服务器能以客户安排的音乐以及时间唤醒住户，并通过智能化的唤醒服务，让住户享受到酒店或宾馆提供的人性化的入住体验的同时确保自己能被唤醒。
 技术解决方案
为解决上述技术问题，本申请的一个实施例提供了一种唤醒客房住户的方法，包括：
接收客房住户的终端设备发送的唤醒服务信息；唤醒服务信息包括住户选择的唤醒音乐以及唤醒时间；
获取客房住户的住户信息；
根据住户信息，控制客房住户的房间内的音响系统在到达唤醒时间时，播放唤醒音乐；
唤醒音乐播放后，若接收到结束指令，则控制音响系统停止播放唤醒音乐；若接收到持续播放指令，则控制音响系统持续播放唤醒音乐；若在预设时间段内未接受到结束或持续播放指令，则发送通知至人工服务进行人工叫醒。
本申请的一个实施例还提供了一种服务器，包括：至少一个处理器；以及，与至少一个处理器通信连接的存储器；其中，存储器存储有可被至少一个处理器执行的指令，指令被至少一个处理器执行，以使至少一个处理器能够执行如上述的唤醒客房住户的方法。
本申请的一个实施例还提供了一种计算机可读存储介质，存储有计算机程序，所述计算机程序被处理器执行时实现所述唤醒客房住户的方法。
另外，命令音响系统播放唤醒音乐后，还包括：发送第二指令到房间的控制系统，命令控制系统打开房间的灯和/或窗帘。通过当音响系统播放唤醒音乐的同时，酒店服务器通过房间里面的控制系统打开房间的灯和/或窗帘，使住户无需被唤醒后亲自去打开房间的灯以及拉开窗帘，为住户提供了方便舒适的服务，提高住户的入住体验，而且在播放唤醒音乐的同时打开房间的灯和/或窗帘提高了唤醒住户的成功率，以免住户因为起床时间延后而遭受损失。
另外，将唤醒音乐添加到住户信息中；若用户再次入住，通过控制系统检测到住户此次入住的房间的门被打开时，发送第一指令，命令住户此次入住的房间的音响系统播放唤醒音乐。通过使曾经入住的住户在刚进入新的入住房间时，便能听到曾经设为唤醒音乐的音乐，使住户能享受到超出自己预期的入住体验。
 有益效果
本申请实施例相对于现有技术而言，通过酒店服务器获得唤醒音乐、唤醒时间等唤醒服务信息，并获取客房住户的住户信息后，控制客房住户入住的房间的音响系统在到达唤醒时间时播放唤醒音乐，使得住户可以在到达设定的时间时，以自己喜欢的音乐唤醒睡眠中的自己，在避免住户起床时间延后的同时，还有利于使住户得到了人性化的入住体验，住户可通过发送结束信息，使服务器控制音响系统停止播放唤醒音乐，以免住户被唤醒后唤醒音乐还一直在播放而影响住户入住体验，若住户醒来后，希望能持续听到唤醒音乐，则发送持续播放信息到服务器上，服务器若是接收到持续播放信息，也就获知了住户已经醒来，则在接收到持续播放信息后，控制音响系统持续播放唤醒音乐，满足住户需求，如果住户没有在预设时间段内发送结束信息或者持续播放信息，说明唤醒音乐并没有唤醒住户，因此酒店服务器将发送通知至人工服务，以让服务人员获知住户还没被唤醒，由服务人员通过打电话或敲门的方式进行唤醒，以免住户由于无法自己醒来而遭受损失，让用户享受到人性化、智能化的服务体验。总之，本申请一方面让住户可以自由选择自己喜欢的音乐及合适的时间设定相应的叫醒服务，另一方面在愉悦的叫醒服务下，还具有人工叫醒服务作为后续保障，避免了任何小概率的自动叫醒服务的失败状况的发生，反过来更加让住户可以安心入睡，保障一个良好的入住体验。
 附图说明
一个或多个实施例通过与之对应的附图中的图片进行示例性说明，这些示例性说明并不构成对实施例的限定，附图中具有相同参考数字标号的元件表示为类似的元件，除非有特别申明，附图中的图不构成比例限制。
图1为一种唤醒客房住户方法的流程图；
图2为另一种唤醒客房住户方法的流程图；
图3为一种服务器的结构示意图。
 本发明的实施方式
为使本申请的目的、技术方案和优点更加清楚，下面将结合附图对本申请的各实施方式进行详细的阐述。然而，本领域的普通技术人员可以理解，在本申请各实施方式中，为了使读者更好地理解本申请而提出了许多技术细节。但是，即使没有这些技术细节和基于以下各实施方式的种种变化和修改，也可以实现本申请各权利要求所要求保护的技术方案。
须知，本说明书附图所示的结构、比例、大小等，均仅用以配合说明书所揭示的内容，以供熟悉此技术的人士了解和阅读，并非用以限定本申请可实施的限定条件，故不具技术上的实际意义，任何结构的修饰、比例关系的改变或大小的调整，在不影响本申请所能产生的功效及所能达成的目的下，均应仍落在本申请所揭示的技术内容所能涵盖的范围内。同时，本申请书中所引用的如“左”、“右”、“上”、“下”、“中间”及“一”等的用语，亦仅为了便于叙述的明了，而非用以限定本申请可实施的范围。其相对关系的改变或调整，在无实质变更技术内容下，当亦视为本申请可实施的范畴。
本申请涉及一种唤醒客房住户的方法，应用于酒店服务器。本实施方式的核心在于接收客房住户的终端设备发送的唤醒服务信息，唤醒服务信息包括：唤醒音乐以及唤醒时间，获取客房住户的住户信息，根据住户信息，控制客房住户的房间内的音响系统在到达唤醒时间时，播放唤醒音乐，唤醒音乐播放后，若接收到结束指令，则控制音响系统停止播放唤醒音乐；若接收到持续播放指令，则控制音响系统持续播放唤醒音乐；若在预设时间段内未接受到结束或持续播放指令，则发送通知至人工服务进行人工叫醒。使得客房住户入住客房时，酒店服务器能以客户安排的音乐以及时间唤醒住户，并通过智能化的唤醒服务，让住户享受到酒店或宾馆提供的人性化的入住体验，同时还避免了任何小概率的自动唤醒服务的失败状况的发生，确保住户能按时被唤醒。下面对本实施方式的一种唤醒客房住户的方法的实现细节进行具体的说明，以下内容仅为方便理解提供的实现细节，并非实施本方案的必须。
本实施方式中的一种唤醒客房住户方法的流程如图1所示，具体包括：
步骤S101，接收客房住户的终端设备发送的唤醒服务信息。
具体的说，唤醒服务信息可以包括住户选择的唤醒音乐以及唤醒时间，当客房住户入住酒店或宾馆时，可以使用手机登录酒店或宾馆的APP或使用电脑登录酒店或宾馆的网站，设定唤醒音乐以及唤醒时间，唤醒时间是指把住户唤醒的时间，其中唤醒服务信息除了有住户设定的把自己唤醒音乐以及唤醒时间外，还可以包括：音乐次数以及音乐时长，其中音乐次数用于设定唤醒音乐播放的次数，音乐时长用于设定唤醒音乐播放一次持续的时长。设定完成后终端会通过WIFI或蓝牙把设定好的唤醒音乐以及唤醒时间发送到酒店服务器中。
值得一提的是，住户也可以通过手机把唤醒音乐以及唤醒时间编辑在短信上，再把短信发送到服务器中，使服务器获取到客房住户的终端设备发送的唤醒服务信息。
另外，唤醒服务信息还可以包括住户信息，当客房住户输入唤醒音乐以及唤醒时间的同时，住户还可以输入住户信息，住户信息可以包括住户入住房间的房间号、住户终端设备的识别号、住户的名字等信息，以便服务器可根据住户信息为住户提供更优质的服务。
步骤S102，获取客房住户的住户信息。
具体的说，当唤醒服务信息包括唤醒音乐以及唤醒时间而不包括住户信息时，服务器将对唤醒服务信息的获取路径进行解析，得到终端设备的标识号，在预设的数据库中查询与标识号匹配的住户信息；其中，数据库中存储有终端设备的标识号与住户信息的对应关系。终端标识号包括：住户的手机号码、住户的终端设备的IP地址以及国际移动设备身份码(International Mobile Equipment Identity，简称“IMEI”)等信息，这样可以简化住户操作手续，减少信息量的主动输入，能给住户更好的住宿体验。
当住户利用手机登录酒店或宾馆的APP发送唤醒服务信息时，酒店或宾馆的APP将获取住户手机的IMEI，并发送到酒店服务器，或者酒店服务器获得唤醒服务信息后，根据获取的路径信息，获得住户发送唤醒服务信息的手机的IP地址。当住户利用电脑登录酒店或宾馆的网站并利用网站发送唤醒服务信息到服务器时，服务器将根据获取的唤醒服务信息的路径信息，获得住户发送唤醒服务信息的手机的IP地址。当住户利用手机发送短信，把唤醒服务信息发送到服务器中时，服务器可根据短信信息获取住户的手机号码，这些都是服务器如何获取住户终端设备的标识号的方法，在实际实施中并不以此为限。
另外，在服务器中存储有终端设备的标识号与住户信息的对应关系，这是因为住户在入住酒店或宾馆时可以让酒店工作人员记录或者自己输入自己的终端设备的标识号以及住户信息到服务器中，然后服务器将把输入的终端设备的标识号以及住户信息进行绑定。当住户发送唤醒服务信息到服务器使得服务器获取到住户终端设备的标识号后，服务器将根据终端设备的标识号与住户信息的对应关系，获得住户信息。服务器可根据住户信息为住户提供针对性的唤醒服务，使住户享受人性化、智能化的入住体验。
值得一提的是，当唤醒服务信息还包括住户信息时，服务器获取唤醒服务信息的同时将获得住户信息，服务器可根据住户信息为住户提供针对性的唤醒服务，使住户享受人性化、智能化的入住体验。
步骤S103，根据住户信息，控制客房住户的房间内的音响系统在到达唤醒时间时，播放唤醒音乐。
具体的说，由于住户信息包含有住户的房间号，可根据住户信息确定住户入住的房间，服务器可把唤醒服务信息发送到客户入住房间的音响系统中，音响系统内设有处理器，当到达住户设定的唤醒时间时，音响系统自动播放唤醒音乐，使住户能享受智能化的酒店服务，提高住户的入住体验。
另一方面，服务器根据房间号发送唤醒音乐以及唤醒时间到音响系统后，当到达唤醒时间时，服务器发送第一指令到音响系统中，命令音响系统播放唤醒音乐，使用户能被自己喜欢的音乐唤醒。这也是实现智能唤醒客房住户的一种方法。
步骤S104，根据住户的操作，停止播放或持续播放唤醒音乐；或者发送通知至人工服务进行人工叫醒。
具体的说，唤醒音乐播放后，若接收到结束指令，则控制音响系统停止播放唤醒音乐；若接收到持续播放指令，则控制音响系统持续播放唤醒音乐；若在预设时间段内未接受到结束或持续播放指令，则发送通知至人工服务进行人工叫醒。
即当住户被唤醒音乐唤醒后，可以通过客房住户的终端设备或者客房里面提供的设备向服务器发出结束指令，服务器可根据有无接收到结束信息获知客户有否被唤醒音乐唤醒。当服务器获知住户被唤醒后，服务器即可发送指令到音响系统，命令客房的音响系统停止播放唤醒音乐，以免住户被唤醒后音乐还一直在播放，影响客房住户入住体验。
当用户醒来希望持续收听唤醒音乐时，可以通过手机或者客房里面提供的设备发送持续播放指令到服务器，让服务器发出指令命令音响系统持续播放唤醒音乐。因此服务器在播放唤醒音乐后将判断是否接收到持续播放信息，以满足客户的需求，为客户提供人性化的优质服务。
而预设时间段可根据音乐次数以及音乐时长生成，也就是说预设时间段可以为唤醒音乐设定的播放时间，当音响系统播放完最后一次唤醒音乐后，服务器仍没有收到住户发送的结束指令或者持续播放指令，说明住户并没有被唤醒音乐唤醒，需要人工唤醒。此时可以把通知发送到人工服务平台，通知可以包括住户的房间以及服务人员应该提供的服务，服务人员在人工服务平台获得服务器发送的通知后，便会通过打电话到住户房间以及到住户房间敲门等方式人工唤醒住户，以保证住户能准时起床，避免了住户因延迟起床受到损失，给予了用户优质的入住体验
不难发现，与现有技术相比，本实施方式通过得到唤醒音乐、唤醒时间，在到达唤醒时间时，控制客房住户入住的房间的音响系统播放唤醒音乐，使得住户可以在到达设定的时间时，以自己喜欢的音乐唤醒睡眠中的自己。也通过当接收到结束信息时控制音响系统关闭播放的唤醒音乐，通过当接收到持续播放信息时控制音响系统持续播放唤醒音乐，通过当唤醒音乐没有唤醒住户时，酒店服务器将通知发送到人工服务的方法，使住户享受到了人性化、智能化的入住体验，同时避免了住户因小概率的自动唤醒服务的失败状况的发生而造成起床时间的延后，使用户享受到优质的入住体验。
本申请还涉及一种唤醒客房住户的方法。本实施方式是在前述实施方式的基础上做了进一步改进，具体改进之处在于：本实施方式中，命令音响系统播放唤醒音乐后还包括：发送第二指令到房间的控制系统，命令控制系统打开房间的灯和/或窗帘。具体流程图如图2所示：
步骤S201，接收客房住户的终端设备发送的唤醒服务信息。
由于本实施方式中步骤S201与前述实施方式中步骤S101大致相同，此处不再赘述。
步骤S202，获取客房住户的住户信息。
由于本实施方式中步骤S202与前述实施方式中步骤S102大致相同，此处不再赘述。
步骤S203，根据住户信息，控制客房住户的房间内的音响系统在到达唤醒时间时，播放唤醒音乐。
由于本实施方式中步骤S203与前述实施方式中步骤S103大致相同，此处不再赘述。
步骤S204，发送第二指令到房间的控制系统，命令控制系统打开房间的灯和/或窗帘。
具体的说，当音响系统播放唤醒音乐的同时，酒店服务器发送第二指令到房间的控制系统，房间里面的控制系统接收到服务器发送的指令后将打开房间的灯和/或窗帘，使住户无需被唤醒后亲自去打开房间的灯以及拉开窗帘，为住户提供了方便舒适智能化的服务，提高住户的入住体验，而且在播放唤醒音乐的同时打开房间的灯和/或窗帘提高了唤醒住户的成功率，减少了住户的起床时间延后的情况发生。
步骤S205，根据住户的操作，停止播放或持续播放唤醒音乐；或者发送通知至人工服务进行人工叫醒。
由于本实施方式中步骤S205与前述实施方式中步骤S104大致相同，此处不再赘述。
不难发现，与现有技术相比，本实施方式通过在到达唤醒时间时，服务器发送指令命令控制系统打开房间的灯和/或窗帘，使住户无需被唤醒后亲自去打开房间的灯以及拉开窗帘，为住户提供了方便舒适智能化的服务，提高住户的入住体验，而且在播放唤醒音乐的同时打开房间的灯和/或窗帘提高了唤醒住户的成功率，以免住户因为起床时间延后。
本申请还涉及一种唤醒客房住户的方法，本实施方式是在前述实施方式的基础上做了进一步改进，具体改进之处在于：获取客房住户的住户信息后，还包括：将唤醒音乐添加到住户信息中；若住户再次入住，通过控制系统检测到住户此次入住的房间的门被打开时，发送第一指令，命令住户此次入住的房间的音响系统播放唤醒音乐。其流程包括：
步骤S301，接收客房住户的终端设备发送的唤醒服务信息。
由于本实施方式中步骤S301与前述实施方式中步骤S101大致相同，此处不再赘述。
步骤S302，获取客房住户的住户信息。
由于本实施方式中步骤S302与前述实施方式中步骤S102大致相同，此处不再赘述。
步骤S303，将唤醒音乐添加到住户信息中。使住户信息包含有唤醒音乐，即可由住户信息得知住户喜好的音乐
步骤S304，根据住户信息，控制客房住户的房间内的音响系统在到达唤醒时间时，播放唤醒音乐。
由于本实施方式中步骤S604与前述实施方式中步骤S103大致相同，此处不再赘述。
步骤S305，根据住户的操作，停止播放或持续播放唤醒音乐；或者发送通知至人工服务进行人工叫醒。
由于本实施方式中步骤S305与前述实施方式中步骤S104大致相同，此处不再赘述。
步骤S306，若住户再次入住，通过控制系统检测到住户此次入住的房间的门被打开时，发送第一指令，命令住户此次入住的房间的音响系统播放唤醒音乐。
具体的说，当住户入住时，需要填写个人资料比如住户名称以及身份证号等，这些住户信息会保存到酒店的服务器中。当有住户入住时，酒店的服务器可判断入住住户的住户信息与保存的住户信息是否匹配，当入住住户的住户信息与保存的住户信息匹配时，说明入住的住户以前曾经在此酒店入住并留下了住户信息，即酒店的服务器可判断住户是否再次入住。当酒店的服务器判断住户为再次入住的用户时，根据此次用户提供的住户信息得知住户此次入住房间的房间号，继而通过房间的控制系统可检测住户此次入住房间的房间门有没有被打开，即当住户此次入住的房间的门被打开时，房间的控制系统将发送信息到服务器，以让服务器获知住户此次入住房间的门被打开了，也就是说获知住户已经进入了此次入住的房间。此时服务器可以利用住户上一次入住时留下的住户信息中的唤醒音乐，发送第一指令到住户此次入住房间的音响系统，命令住户此次入住的房间的音响系统播放住户上一次入住时设定的唤醒音乐，以提供住户超出预期的享受，提高住户的入驻体验。
不难发现，本实施方式通过检测出住户是否为曾经入住的住户，当住户打开门时控制住户入住房间的音响播放住户曾经设定的唤醒音乐，使曾经入住的住户在刚进入新的入住房间时，便能听到曾经设为唤醒音乐的音乐，住户能享受到超出自己预期的入住体验。
上面各种方法的步骤划分，只是为了描述清楚，实现时可以合并为一个步骤或者对某些步骤进行拆分，分解为多个步骤，只要包括相同的逻辑关系，都在本专利的保护范围内；对算法中或者流程中添加无关紧要的修改或者引入无关紧要的设计，但不改变其算法和流程的核心设计都在该专利的保护范围内。
本申请还涉及一种服务器，如图3所示，包括至少一个处理器31；以及，
与至少一个处理器31通信连接的存储器32；其中，
存储器32存储有可被至少一个处理器31执行的指令，指令被至少一个处理器31执行，以使至少一个处理器31能够执行如本申请实施方式所述的产量预测方法。
其中，存储器32和处理器31采用总线方式连接，总线可以包括任意数量的互联的总线和桥，总线将一个或多个处理器31和存储器32的各种电路连接在一起。总线还可以将诸如外围设备、稳压器和功率管理电路等之类的各种其他电路连接在一起，这些都是本领域所公知的，因此，本文不再对其进行进一步描述。总线接口在总线和收发机之间提供接口。收发机可以是一个元件，也可以是多个元件，比如多个接收器和发送器，提供用于在传输介质上与各种其他装置通信的单元。经处理器31处理的数据通过天线在无线介质上进行传输，进一步，天线还接收数据并将数据传送给处理器31。
处理器31负责管理总线和通常的处理，还可以提供各种功能，包括定时，外围接口，电压调节、电源管理以及其他控制功能。而存储器32可以被用于存储处理器31在执行操作时所使用的数据。
本申请还涉及一种计算机可读存储介质，存储有计算机程序。计算机程序被处理器执行时实现上述方法实施例。
本领域技术人员可以理解，实现上述实施例方法中的全部或部分步骤是可以通过程序来指令相关的硬件来完成，该程序存储在一个存储介质中，包括若干指令用以使得一个设备（可以是单片机，芯片等）或处理器（processor）执行本申请各个实施例所述方法的全部或部分步骤。而前述的存储介质包括：U盘、移动硬盘、只读存储器（ROM，Read-Only Memory）、随机存取存储器（RAM，Random Access Memory）、磁碟或者光盘等各种可以存储程序代码的介质。
本领域的普通技术人员可以理解，上述各实施方式是实现本申请的具体实施例，而在实际应用中，可以在形式上和细节上对其作各种改变，而不偏离本申请的精神和范围。

Claims (9)

  1. 一种唤醒客房住户的方法，其中，应用于酒店服务器，包括：
    接收客房住户的终端设备发送的唤醒服务信息；所述唤醒服务信息包括住户选择的唤醒音乐以及唤醒时间；
    获取所述客房住户的住户信息；
    根据所述住户信息，控制所述客房住户的房间内的音响系统在到达所述唤醒时间时，播放所述唤醒音乐；
    所述唤醒音乐播放后，若接收到结束指令，则控制所述音响系统停止播放所述唤醒音乐；若接收到持续播放指令，则控制所述音响系统持续播放所述唤醒音乐；若在所述预设时间段内未接受到所述结束或持续播放指令，则发送通知至人工服务进行人工叫醒。
  2. 根据权利要求1所述的唤醒客房住户的方法，其中，所述获取所述客房住户的住户信息，具体包括：
    对所述唤醒服务信息的获取路径进行解析，得到所述终端设备的标识号；
    在预设的数据库中查询与所述标识号匹配的住户信息；其中，所述数据库中存储有终端设备的标识号与住户信息的对应关系。
  3. 根据权利要求1所述的唤醒客房住户的方法，其中，所述住户信息包括：所述客房住户入住的房间的房间号；
    所述根据所述住户信息，控制所述客房住户的房间内的音响系统在到达所述唤醒时间时，播放所述唤醒音乐，具体包括：
    根据所述房间号发送所述唤醒音乐以及所述唤醒时间到所述音响系统；
    当到达所述唤醒时间时，发送第一指令到所述音响系统，命令所述音响系统播放所述唤醒音乐。
  4. 根据权利要求1所述的唤醒客房住户的方法，其中，播放所述唤醒音乐后，还包括：
    发送第二指令到所述房间的控制系统，命令所述控制系统打开所述房间的灯和/或窗帘。
  5. 根据权利要求4所述的唤醒客房住户的方法，其中，所述获取所述客房住户的住户信息后，还包括：
    将所述唤醒音乐添加到所述住户信息中；
    若所述住户再次入住，通过所述控制系统检测到所述住户此次入住的房间的门被打开时，发送所述第一指令，命令所述住户此次入住的房间的音响系统播放所述唤醒音乐。
  6. 根据权利要求1所述的唤醒客房住户的方法，其中，所述唤醒服务信息还包括：住户信息。
  7. 根据权利要求1所述的唤醒客房住户的方法，其中，所述唤醒服务信息还包括：
    音乐次数以及音乐时长，其中所述音乐次数用于设定所述唤醒音乐播放的次数，所述音乐时长用于设定所述唤醒音乐播放一次持续的时长；
    所述预设时间段根据所述音乐次数以及所述音乐时长生成。
  8. 一种服务器，其中，包括：
    至少一个处理器；以及，
    与所述至少一个处理器通信连接的存储器；其中，
    所述存储器存储有可被所述至少一个处理器执行的指令，所述指令被所述至少一个处理器执行，以使所述至少一个处理器能够执行如权利要求1至7中任一项所述的唤醒客房住户的方法。
  9. 一种计算机可读存储介质，存储有计算机程序，其中，所述计算机程序被处理器执行时实现权利要求1至7中任一项所述的唤醒客房住户的方法。
PCT/CN2018/088781 2017-12-29 2018-05-29 一种唤醒客房住户的方法以及服务器 WO2019128084A1 (zh)

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