WO2019119962A1 - 信息处理方法、系统、终端和计算机存储介质 - Google Patents
信息处理方法、系统、终端和计算机存储介质 Download PDFInfo
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- WO2019119962A1 WO2019119962A1 PCT/CN2018/111976 CN2018111976W WO2019119962A1 WO 2019119962 A1 WO2019119962 A1 WO 2019119962A1 CN 2018111976 W CN2018111976 W CN 2018111976W WO 2019119962 A1 WO2019119962 A1 WO 2019119962A1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
Definitions
- the present application relates to the field of RCS (Rich Communication Suite), and in particular, to an information processing method, system, terminal, and computer storage medium.
- RCS ich Communication Suite
- IP Internet Protocol
- OTT Over The Top
- AI artificial intelligence
- the OTT islanding status is an excellent opportunity for operators to build MaaP (Message as a Platform).
- the future vision is to establish an “association standard or platform” next to the existing OTT island.
- Operators can provide their own MaaP or partners with global platforms to achieve a win-win cooperation model with different third parties.
- MaaP is a messaging platform designed to serve as a platform for communication between rich third-party services (applications, content and service providers) and carrier users.
- the Chatbot Platform is the most important component of its composition.
- the functional division of the carrier network is shown in Figure 1.
- the robot query discovery (Chatbot Directory) in the MaaP architecture shown in Figure 1 is a new module.
- the RCS network needs new development.
- Other related modules such as terminals
- Repeat input and the MaaP architecture specification still does not explicitly address the issue of how Chatbots between multiple MaaP platforms discover and search each other.
- an embodiment of the present application provides an information processing method, system, terminal, and computer storage medium.
- An embodiment of the present application provides an information processing method, where the method includes:
- the converged communication system transmits chat bot information with at least one other fused communication system; the chat bot information is transmitted based on a connection of the converged communication system with any other of the at least one other converged communication system.
- the method further includes: establishing, by the converged communication system, a connection with at least one other converged communication system;
- the converged communication system establishes a connection with at least one other converged communication system, including:
- the converged communication system establishes a first connection with any other of the at least one other converged communication system
- the converged communication system establishes a second connection with any other of the at least one other converged communication system via the converged communication repeater.
- the method further comprises: the converged communication system establishing a third connection with the chatbot platform.
- the method further includes: the fusion communication system identifying the chat robot information that satisfies the first preset condition, and generating the first type of chat robot information by using the chat robot information that satisfies the first preset condition.
- the converged communication system and the at least one other converged communication system transmit chat bot information, including: the fused communication system synchronizing the first type of chat bot information as the first chat bot information to the Said at least one other converged communication system.
- the converged communication system and the at least one other converged communication system transmit chat bot information, including: the fused communication system obtaining and storing any other fused communication from the at least one other fused communication system Second chat bot information of the system; the second chat bot information is first type of chat bot information stored by any other of the at least one other fused communication system.
- the second chat bot information includes an effective duration; the method further includes deleting the second chat bot information when the storage duration of the second chat bot information satisfies the valid duration.
- the converged communication system and the at least one other converged communication system transmit chat bot information, including: the fused communication system respectively transmitting a first acquisition request to the at least one other fused communication system;
- the first acquisition request is for obtaining first type of chat bot information in the at least one other fused communication system; obtaining third chat bot information from any other of the at least one other fused communication system.
- the method further comprises updating, based on the third chat bot information, the previously stored chat bot information associated with any of the other fused communication systems.
- the converged communication system and the at least one other converged communication system transmit chat bot information, including: the fused communication system obtaining a fused communication system from any of the at least one other fused communication system a second acquisition request; sending the fourth chat robot information to the any of the fusion communication systems based on the second acquisition request; the fourth chat robot information being the first type of chat robot information that satisfies the first preset condition.
- the method further includes: the fusion communication system synchronizing the chat robot information with the chat robot platform by using the third connection, and storing the newly added chat robot information as the second type of chat robot information, or Delete stored chat bot information.
- the method further includes: the fusion communication system obtaining a first search request from the terminal; searching for the stored chat robot information based on the first search condition carried by the first search request and the first key data search Obtaining fifth chat bot information matching the key data; transmitting the fifth chat bot information to the terminal.
- the method further includes: the fusion communication system obtaining a second search request from the terminal; searching for the stored chat robot information based on the second search condition carried by the second search request and the second key data And transmitting a third search request to the at least one other converged communication system, the third search request including the second key data; obtaining local storage and/or satisfying from the at least one other converged communication system a sixth chat robot information of the second key data; transmitting the sixth chat robot information to the terminal.
- the embodiment of the present application further provides a converged communication system, where the converged communication system includes a communication module and a hotspot data processing module;
- the hotspot data processing module is configured to transmit chat robot information with the at least one other converged communication system by using the communication module; the chat robot information is based on any other converged communication with the at least one other converged communication system The connection to the system is sent.
- the converged communication system further includes a simple fusion address book module configured to establish a connection with at least one other converged communication system by using the communication module;
- the simple converged address book module is configured to establish a first connection with any other one of the at least one other converged communication system by using the communication module; or use the communication module to forward through a converged communication A second connection is established with any other of the at least one other converged communication system.
- the simple fusion address book module is further configured to establish a third connection with the chat robot platform by using the communication module.
- the hotspot data processing module is further configured to identify the chat robot information that satisfies the first preset condition, and generate the first type of chat robot information by using the chat robot information that satisfies the first preset condition.
- the hotspot data processing module is configured to synchronize the first type of chat robot information as the first chat robot information to the at least one other converged communication system.
- system further includes an information storage module
- the hotspot data processing module is configured to obtain second chat bot information from any other of the at least one other fused communication system; the second chat bot information is in the at least one other fused communication system The first type of chat robot information stored by any other converged communication system;
- the information storage module is configured to store the second chat robot information as the first type of chat robot information.
- the second chat bot information includes an effective duration; the hotspot data processing module is further configured to delete the information storage when a storage duration of the second chat bot information satisfies the valid duration The second chat robot information stored by the module.
- system further includes an information storage module
- the hotspot data processing module is configured to send a first acquisition request to the at least one other converged communication system, respectively; the first obtaining request is used to obtain the first type of chat robot information in the at least one other converged communication system Obtaining third chat bot information from any of the other fused communication systems of the at least one other fused communication system;
- the information storage module is configured to store the third chat robot information as the first type of chat robot information.
- the hotspot data processing module is further configured to update, according to the third chat bot information, chat bot information associated with the any other fused communication system previously stored by the information storage module.
- system further includes an information storage module configured to store the first type of chat robot information that satisfies the first preset condition;
- the hotspot data processing module is configured to obtain a second acquisition request from any one of the at least one other converged communication systems; and send the fourth chat robot information to the any based on the second acquisition request a converged communication system; the fourth chat bot information is the first type of chat bot information stored in the information storage module.
- system further includes an information storage module
- the simple fusion address book module is configured to synchronize chat robot information with the chat robot platform by using the third connection; store the newly added chat robot information as the second type of chat robot information, or delete the stored chat robot information; ;
- the information storage module is configured to store the newly added chat robot information as the second type of chat robot information.
- the simple fused address book module is further configured to obtain a first search request from the terminal, and search for the information storage module based on the first search condition and the first key data carried by the first search request.
- the stored chat robot information obtains fifth chat robot information that matches the key data; and transmits the fifth chat robot information to the terminal.
- the simple fused address book module is further configured to obtain a second search request from the terminal; and search for the information storage module based on the second search condition and the second key data carried by the second search request.
- the embodiment of the present application further provides a computer storage medium, where the computer instruction is stored, and when the instruction is executed by the processor, the step of applying the information processing method of the embodiment of the present application to the fusion communication system is implemented.
- the embodiment of the present application further provides a converged communication system, including a memory, a processor, and a computer program stored on the memory and operable on the processor, where the processor executes the program to implement the application of the embodiment of the present application.
- a converged communication system including a memory, a processor, and a computer program stored on the memory and operable on the processor, where the processor executes the program to implement the application of the embodiment of the present application.
- the embodiment of the present application further provides an information processing method, the method comprising: the chat robot platform receiving a registration or deregistration request from a chat bot, and initiating chat bot information synchronization to the fused communication system based on the registration or deregistration request.
- the method further includes the chatbot platform establishing a third connection with the converged communication system.
- the embodiment of the present application further provides a chat robot platform, where the chat robot platform includes: a receiving unit and a synchronization unit;
- the receiving unit is configured to receive a registration or cancellation request from the chat robot
- the synchronization unit is configured to initiate chat robot information synchronization to the converged communication system based on the registration or deregistration request received by the receiving unit.
- the chatbot platform further includes a connection establishing unit configured to establish a third connection with the converged communication system.
- the embodiment of the present application further provides a computer storage medium, where the computer instruction is stored, and when the instruction is executed by the processor, the step of applying the information processing method applied to the chat robot platform by the embodiment of the present application is implemented.
- the embodiment of the present application further provides a chat robot platform, including a memory, a processor, and a computer program stored on the memory and operable on the processor, and the processor implements the program to implement the embodiment of the present application.
- a chat robot platform including a memory, a processor, and a computer program stored on the memory and operable on the processor, and the processor implements the program to implement the embodiment of the present application.
- the steps of the information processing method of the chatbot platform including a memory, a processor, and a computer program stored on the memory and operable on the processor, and the processor implements the program to implement the embodiment of the present application.
- An embodiment of the present application further provides an information processing method, where the method includes: a terminal sends a search request to a converged communication system, where the search request is used to search for chat bot information; the search request carries a search condition, and the search
- the conditional representation search range is a converged communication system for all operator mobile communication networks.
- the method further includes: the terminal distinguishing between storing local contact information and chat bot information.
- the embodiment of the present application further provides a terminal, where the terminal includes: a sending unit, configured to send a search request to the fused communication system, where the search request is used to search for chat bot information; the search request carries a search condition, The search condition characterizes the search range as a converged communication system for all operator mobile communication networks.
- the terminal further includes a storage unit configured to distinguish between storing local contact information and chat bot information.
- the embodiment of the present application further provides a computer storage medium, where the computer instruction is stored, and when the instruction is executed by the processor, the step of applying the information processing method applied to the terminal by the embodiment of the present application is implemented.
- the embodiment of the present application further provides a terminal, including a memory, a processor, and a computer program stored on the memory and operable on the processor, where the processor executes the program to implement the application of the embodiment of the present application to the terminal.
- a terminal including a memory, a processor, and a computer program stored on the memory and operable on the processor, where the processor executes the program to implement the application of the embodiment of the present application to the terminal.
- the information processing method, system, terminal, and computer storage medium of the embodiments of the present application transmit chat robot information to the at least one other converged communication system through a converged communication system; the chat robot information is based on the converged communication system and the at least A connection is sent by any other converged communication system in a converged communication system.
- the connection between the communication communication system and the at least one other converged communication system is established, thereby realizing the transmission of the chat robot information between the converged communication systems, thereby solving the mutual discovery of Chatbots between the multiple MaaPs. Search for questions.
- Figure 1 is a functional composition diagram of the operation line network and the chat robot platform
- FIG. 2 is a schematic flowchart of an information processing method according to an embodiment of the present application.
- 3a and 3b are schematic diagrams showing the connection manner between the converged communication systems in the information processing method according to the embodiment of the present application;
- FIG. 4 is a schematic diagram 1 of a scenario interaction process of an information processing method according to an embodiment of the present application.
- FIG. 5 is a second schematic diagram of a scenario interaction process of an information processing method according to an embodiment of the present disclosure
- FIG. 6 is a schematic diagram 3 of a scenario interaction process of an information processing method according to an embodiment of the present disclosure
- FIG. 7 is a schematic diagram 4 of a scenario interaction process of an information processing method according to an embodiment of the present application.
- FIG. 8 is a schematic diagram 5 of a scenario interaction process of an information processing method according to an embodiment of the present disclosure.
- FIG. 9 is a schematic diagram of a specific application of an information processing method according to an embodiment of the present application.
- FIG. 10 is a schematic structural diagram of a structure of a converged communication system according to an embodiment of the present application.
- FIG. 11 is a schematic structural diagram of hardware structure of a converged communication system according to an embodiment of the present application.
- the embodiment of the present application provides an information processing method.
- 2 is a schematic flowchart of an information processing method according to an embodiment of the present application.
- the information processing method in this example is applied to a converged communication system. As shown in FIG. 2, the method includes the following steps:
- Step 101 The converged communication system transmits chat bot information with the at least one other fused communication system; the chat bot information is based on a connection between the fused communication system and any other fused communication system of the at least one other fused communication system send.
- the converged communication system is specifically a converged communication system corresponding to a mobile communication network operator.
- the mobile communication network operator may specifically be China Mobile Communications Corporation (CMCC), China Unicom (China Unicom), China Telecom Group Corporation (China Unicom).
- CMCC China Mobile Communications Corporation
- China Unicom China Unicom
- China Telecom Group Corporation China Unicom
- Mobile telecommunications network operators such as China Telecom, referred to as China Telecom, are of course not limited to the mobile communication network operators listed above, and may also include mobile virtual network operators (MVNO, Mobile Virtual Network Operator).
- MVNO Mobile Virtual Network Operator
- a converged communication system corresponding to a certain mobile communication network operator is taken as an example, and the other converged communication system corresponding to the mobile communication network operator is called For other converged communication systems.
- the converged communication system can be implemented by a server or a server group.
- the information processing method further includes the step 100: the converged communication system establishes a connection with at least one other converged communication system; the converged communication system is based on the connection and at least one other The converged communication system transmits chat robot information.
- the converged communication system in this embodiment is connected to at least one other converged communication system, and includes: a S-CAB (Simplified-Converged Address Book) module of the converged communication system and at least one other converged communication system
- S-CAB Simple-Converged Address Book
- the S-CAB module establishes a connection and transmits Chatbots information based on the communication connection.
- the converged communication system establishes a connection with at least one other converged communication system, including: the converged communication system establishing a first connection with any other one of the at least one other converged communication system.
- the converged communication system establishes a first connection with any other one of the at least one other converged communication system, comprising: an S-CAB module of the converged communication system and the at least one other converged communication system
- the S-CAB module of any of the other converged communication systems establishes a first connection.
- the S-CAB modules between the converged communication systems are connected in pairs, and the connection between the S-CAB modules of the converged communication system is established through the IF2 interface, that is, the S-CAB modules are synchronized through the IF2 interface. Chat robot information.
- the converged communication system establishes a connection with at least one other converged communication system, including: the converged communication system communicates with any other of the at least one other converged communication system by the converged communication transponder The system establishes a second connection.
- the converged communication system establishes a second connection with any other converged communication system in the at least one other converged communication system by using the converged communication repeater, including: the S-CAB module of the converged communication system forwards through the converged communication
- a second connection is established with an S-CAB module of any other of the at least one other converged communication system.
- the S-CAB modules of the converged communication system establish connections through a converged communication repeater (RCS HUB).
- RCS HUB converged communication repeater
- the S-CAB module of the converged communication system establishes a connection with the RCS HUB through the IF3 interface
- the S-CAB module of the other converged communication system establishes a connection with the RCS HUB through the IF3 interface, thereby establishing through the RCS HUB.
- the S-CAB module of the converged communication system establishes a connection with the RCS HUB through the IF3 interface
- the S-CAB module of the other converged communication system establishes a connection with another RCS HUB through the IF3 interface, the RCS HUB and the Establishing a connection between another RCS HUB, thereby establishing between the S-CAB module of the converged communication system and the S-CAB module of the other converged communication system by the RCS HUB and the another RCS HUB connection. That is, the S-CAB module synchronizes the chat robot information through the IF3 interface and the RCS HUB.
- the method further includes: the converged communication system establishing a third connection with a chatbot platform (Chatbot Platform).
- the converged communication system establishes a third connection with the chat robot platform, and the S-CAB module of the converged communication system establishes a third connection with the chat robot platform.
- the chat robot platform is connected to the chat robot, and the chat robot can be an intelligent robot response system with an AI function, and the chat robot platform can be a server or a server cluster that provides management and maintenance and AI function support for the chat robot.
- the chat robot platform establishes a connection with the S-CAB module of the converged communication system, and can be understood that the S-CAB module of the converged communication system belonging to a mobile communication network operator is connected to a chat robot platform. For details, as shown in FIG. 3a or FIG.
- the S-CAB module of the carrier A's converged communication system is connected to the chat robot platform A through the IF1 interface, and the S-CAB module of the operator B's converged communication system is connected to the chat through the IF1 interface.
- the robot platform B is connected, and the S-CAB module of the operator C's converged communication system is connected to the chat robot platform C through the IF1 interface; correspondingly, each chat robot platform can be connected with a plurality of chat robots.
- the S-CAB modules of the converged communication system can establish a first connection through the IF2 interface, or establish a second connection through the IF3 interface to implement data interaction between the S-CAB modules of the converged communication system;
- the S-CAB module can establish a third connection with the chat robot platform through the IF1 interface to implement data interaction between the S-CAB module of the converged communication system and the chat robot platform.
- the method further includes: the fusion communication system identifies the chat robot information that satisfies the first preset condition, and generates the first chatter information that satisfies the first preset condition. Class chat robot information.
- the confusing communication system identifies the chat bot information that satisfies the first preset condition
- the method includes: the fused communication system obtains a first parameter indicating the activity level corresponding to the chat bot information, and identifies that the first parameter reaches the first parameter a threshold of the chat robot information, determining that the chat robot information that the first parameter reaches the first threshold is the chat robot information that satisfies the first preset condition.
- the first parameter indicating the degree of activity may include at least one of the following parameters: frequency of user operations (operations such as query operations, search operations, etc.), number of users of the chat bot or number of online users, and evaluation of the use of the chat bot ( For example, the number of praises, etc.), as an example, the greater the user operating frequency, the larger the first parameter that characterizes the activity level; the more the number of users of the chat robot/the number of online users, the larger the first parameter that characterizes the activity level; The more the number of evaluations of the use of the robot, the larger the first parameter that characterizes the activity level.
- the chat robot information that the first parameter indicating the activity level reaches the first threshold is extracted based on the activity level, and the extracted chat robot information is used as the first type of chat robot information, and the first type of chat is stored.
- Robot information can be understood as hot chat robot information.
- the converged communication system transmits the first type of chat robot information (herein referred to as first chat robot information) to the at least one other converged communication system.
- the converged communication system and the at least one other converged communication system transmit chat bot information, including: the fused communication system uses the first type of chat bot information as a first
- the chat bot information is synchronized to the at least one other fused communication system.
- the first chat bot information further includes an effective duration, so that the other fused communication system updates the first chat bot information based on the effective duration, and the duration of storing the first chat bot information storage reaches the When the effective time is long, the first chat robot information is deleted.
- the embodiment is an application scenario in which the converged communication system actively pushes the chat robot information to other converged communication systems.
- FIG. 4 is a schematic diagram 1 of a scenario interaction process of an information processing method according to an embodiment of the present disclosure
- the scenario is an application scenario in which a converged communication system actively pushes chat robot information to other converged communication systems.
- the method includes:
- Step 201 The hotspot data processing module A (HotSpotA) of the converged communication system A determines the first type of chat robot information (ie, generates hotspot chat robot information) according to the first parameter that characterizes the activity level.
- HotSpotA hotspot data processing module A
- Step 202 The HotSpotA of the converged communication system A pushes the first type of chat robot information to the HotSpot of the other converged communication system, for example, to the HotSpotB of the converged communication system B, ..., and pushes to the HotSpotX of the converged communication system X.
- other converged communication systems may receive the first type of chat robot information from the converged communication system A or refuse to receive the first type of chat robot information from the converged communication system A.
- Step 203 HotSpot of other converged communication systems (for example, HotSpotB of the converged communication system B, ..., HotSpotX of the communication system X) updates the stored first type of chat robot information.
- HotSpotB of the converged communication system B for example, HotSpotB of the converged communication system B, ..., HotSpotX of the communication system X
- the converged communication system and the at least one other converged communication system transmit the chat robot.
- Information comprising: the converged communication system obtaining and storing second chat bot information from any other of the at least one other fused communication system; the second chat bot information being the at least one other fused communication
- the converged communication system may receive second roamer information from the other converged communication system or refuse to receive second chat robot information from the other converged communication system.
- the second chat bot information includes an effective duration; the method further includes: when the storage duration of the second chat bot information satisfies the effective duration, the merging The communication system deletes the second chat robot information.
- the present embodiment is applicable to an application scenario in which other converged communication systems push the second chat robot information as the first type of chat robot information to the converged communication system. Then, the converged communication system receives and stores the second chat robot information that is pushed by the other converged communication system as the first type of chat robot information, and the second chat robot information includes the effective duration, and then receives and stores as an implementation manner.
- a timer may be started, and the stored second chat robot information is deleted when the timer expires. For details, please refer to FIG. 4.
- the hotspot data processing module may be included in the fusion communication system, and the hotspot data processing module mainly generates and manages the local first type of chat robot information (ie, hotspot chat robot information);
- the first type of chat robot information transmitted by the converged communication system is managed to synchronize (ie, push) the first type of chat robot information to the different network (ie, other converged communication systems).
- the hotspot data processing module may identify the chat bot information based on the first parameter indicating the activity level, and determine the chat bot information belonging to the first type of chat bot information.
- the converged communication system and the at least one other converged communication system transmit chat bot information, including: the fused communication system separately sends a message to the at least one other fused communication system a first request for obtaining the first type of chat bot information in the at least one other fused communication system; obtaining a third from any other of the at least one other fused communication system Chat robot information.
- the method further includes updating, based on the third chat bot information, the previously stored chat bot information associated with the any other fused communication system.
- the third chat robot information includes an effective duration
- the method further includes: deleting the third chat robot information when the storage duration of the third chat robot information satisfies the valid duration.
- the present embodiment is an application scenario in which the converged communication system requests (pulls) chat robot information from other converged communication systems.
- the hotspot data processing module may also acquire (ie, pull from the different network (ie, other converged communication systems). Take) the first type of chat robot information.
- FIG. 5 is a schematic diagram 2 of a scenario interaction process of an information processing method according to an embodiment of the present disclosure
- the scenario is an application scenario in which a converged communication system requests (pulls) chat robot information from other converged communication systems.
- the method includes:
- Step 301 The HotSpotA of the converged communication system A sends a data acquisition request to the HotSpot of the other converged communication system when the preset condition is met, for example, sends a data acquisition request to the HotSpotB of the converged communication system B, ..., the HotSpotX of the converged communication system X.
- the preset condition may include a preset time interval, that is, the HotSpotA of the converged communication system A sends a data acquisition request to the HotSpot of the other converged communication system at a preset time interval.
- the preset condition may also be other conditions, for example, receiving a search request of the terminal, the fusion communication system A receives the search request of the terminal, and the search condition represented by the search request is all operators.
- the converged communication system A transmits a data acquisition request to the HotSpot of the other converged communication system.
- Step 302 The HotSpotA of the communication system A is obtained to obtain the chat robot information returned by the HotSpot of the other converged communication system.
- the chat robot information is the third chat robot information in the embodiment, and the third chat robot information is in the other converged communication system.
- the first type of chat robot information ie hotspot chat robot information).
- Step 303 The HotSpotA of the converged communication system A updates the locally stored chat robot information. It can be understood that the HotSpotA of the converged communication system A obtains the third chat robot information returned by the HotSpotB of the converged communication system B, and updates the previously stored chat robot information corresponding to the HotSpotB of the converged communication system B, and the other converged communication systems correspond. The way to update chat bot information is similar. The updating the previously stored chat robot information may be to delete the previously stored chat robot information, and store the currently acquired chat robot information.
- the converged communication system and the at least one other converged communication system transmit chat bot information, including: the fused communication system obtaining any from the at least one other fused communication system a second acquisition request of the converged communication system; transmitting fourth chat robot information to the any of the converged communication systems based on the second acquisition request; the fourth chat robot information being the first that satisfies the first preset condition Class chat robot information.
- the second acquisition request is used to obtain the first type of chat robot information stored in the converged communication system.
- connection between the communication communication system and the at least one other converged communication system is realized, thereby realizing the transmission of the chat robot information between the converged communication systems, thereby solving the mutual discovery of Chatbots between the multiple MaaP platforms. And searching for questions.
- the method further includes: the fusion communication system synchronizing chat robot information with the chat robot platform by using the third connection, and adding The chat robot information is stored as the second type of chat robot information, or the stored chat robot information is deleted.
- the present embodiment is an application scenario in which the chat robot registers or deregisters with the converged communication system to which the operator belongs.
- FIG. 6 is a schematic diagram 3 of a scenario interaction process of an information processing method according to an embodiment of the present disclosure; as shown in FIG. 6, the method includes:
- Step 401 The chat robot initiates a registration or cancellation request to the chatbot platform.
- Step 402 The chat robot platform sends chat robot information to the converged communication system, specifically to the S-CAB module of the converged communication system.
- the chat robot platform transmits the chat robot information to the S-CAB of the converged communication system according to the S-CAB interface specification, that is, the IF1 interface specification shown in FIG. 3a and FIG. 3b.
- Step 403 The S-CAB stores the chat robot information obtained in the carrier network as the second type of chat robot information.
- the chat robot information is used as a type of contact information (PCC, Personal Contact Card); different from the user contact information, the chat robot information carries a specific field, S-CAB
- the chat bot information is identified as contact information corresponding to the chat bot based on the specific field.
- the particular field may be chatbot_flag.
- the S-CAB may determine that the contact information that does not carry the specific field is the contact information corresponding to the user. Based on this, in the embodiment, the chat robot information obtained by the S-CAB of the converged communication system is a PCC carrying a specific field, that is, the chat robot information is a PCC carrying a specific field.
- the S-CAB stores the PCC carrying the specific field as the second type of chat robot information storage.
- the S-CAB deletes the stored chat robot information corresponding to the chat robot, that is, deletes the corresponding PCC carrying the specific field.
- the hotspot data processing module (HotSpot) and the S-CAB may be included in the converged communication system, and the S-CAB is used to manage the chat robot information in the mobile communication network of the operator, and realize the data structure of the contact and The data structure of the chat robot establishes a connection with the converged communication system under the mobile communication network of other operators through the predefined S-CAB interface specification, and realizes the search and discovery function of the chat robot information.
- HotSpot hotspot data processing module
- S-CAB is used to manage the chat robot information in the mobile communication network of the operator, and realize the data structure of the contact and
- the data structure of the chat robot establishes a connection with the converged communication system under the mobile communication network of other operators through the predefined S-CAB interface specification, and realizes the search and discovery function of the chat robot information.
- HotSpot is used for the generation and management of local hotspot Chatbots information (ie, the first type of chat robot information); Chatbot Platform synchronization hot spot Chatbots information management; to the different network HotSpot module push (PUSH) local hotspot Chatbots Information; pull (PULL) hotspot Chatbots information from the different network HotSpot module.
- the information communication module may be further included in the converged communication system, and the information storage module is used to store the RCS operator list of the entire network (the entire network RCS operator list may be pre-configured); and the chat robot under the carrier mobile communication network is stored.
- the stored chat bot information may include a first type of chat bot information (ie, hotspot chat bot information) and a second type of chat bot information.
- the method further includes: the fusion communication system obtains a first search request from a terminal; and the first carried based on the first search request Searching conditions and first key data search stored chat bot information, obtaining fifth chat bot information matching the key data; transmitting the fifth chat bot information to the terminal.
- the converged communication system is connected to the terminal, and the converged communication system can obtain a first search request from the terminal, where the first search request is used to search for the converged communication of the mobile communication network. Chat robot information within the system.
- the first search request includes a first search condition that characterizes a search within a converged communication system of the carrier's mobile communication network, ie, performs a search locally at the converged communication system.
- the first search request may further include first key data; the first key data may be specifically represented by a keyword or a keyword, and the fusion communication system may locally store the chat robot information based on the first key data ( A search is performed in the first type of chat robot information and the second type of chat robot information, and chat robot information (ie, fifth chat robot information) matching the first key data is transmitted to the terminal.
- first key data may be specifically represented by a keyword or a keyword
- the fusion communication system may locally store the chat robot information based on the first key data ( A search is performed in the first type of chat robot information and the second type of chat robot information, and chat robot information (ie, fifth chat robot information) matching the first key data is transmitted to the terminal.
- FIG. 7 is a schematic diagram 4 of a scenario interaction process of an information processing method according to an embodiment of the present disclosure
- the scenario is an application scenario in which a terminal searches for chat robot information locally in a converged communication system.
- the method includes:
- Step 501 The terminal A sends a chat robot search request to the S-CAB A of the converged communication system A under the carrier mobile communication network; the chat robot search request carries a search condition of “searching only within the operator”; The chat robot search request further includes a keyword or a keyword that represents the first key data.
- Step 502 S-CAB A of the converged communication system A searches for the chat robot information (including the first type of chat robot information and the second type of chat robot information) stored locally using keywords or keywords to obtain a matching chat. Robot information.
- Step 503 The S-CAB A of the converged communication system A returns the matched chat robot information to the terminal.
- the method further includes: the converged communication system obtaining a second search request from the terminal; and the second carrying based on the second search request. Searching the condition and the second key data to search the stored chat bot information, and transmitting a third search request to the at least one other fused communication system, the third search request including the second key data; obtaining local storage and/or Sixth chat bot information from the at least one other fused communication system that satisfies the second key data; the sixth chat bot information is transmitted to the terminal.
- the converged communication system is connected to the terminal, and the converged communication system can obtain a second search request from the terminal, where the second search request is used to search the entire network operator mobile communication network. Chat robot information under the converged communication system.
- the second search request includes a second search condition that can be characterized by searching within the converged communication system of the carrier mobile communication network and searching within the converged communication system of other carrier mobile communication networks. Or the second search condition may characterize a search directly in the converged communication system of all operator mobile communication networks.
- the second search data may further include second key data; the second key data may be specifically represented by a keyword or a keyword, and the fusion communication system may locally store the chat robot information based on the second key data ( Searching in the first type of chat robot information and the second type of chat robot information to obtain chat robot information matching the first key data; on the other hand, the fusion communication system sends a third to other converged communication systems Searching for a request, the third search request including second key data to obtain chat bot information in the other fused communication system that matches the second key data.
- the chat robot information obtained locally and/or obtained from the other converged communication system is recorded as the sixth chat robot information and transmitted to the terminal.
- FIG. 8 is a schematic diagram 5 of a scenario interaction process of an information processing method according to an embodiment of the present disclosure
- the scenario is an application scenario in which a terminal searches for chat robot information in a converged communication system of a network operator mobile communication network.
- the method includes:
- Step 601 The terminal A sends a first chat robot search request to the S-CAB A of the converged communication system A under the carrier mobile communication network, where the first chat robot search request carries the first mobile communication network in the carrier.
- the search request also includes keywords or keywords that characterize the second key data.
- Step 602 The S-CAB A of the converged communication system A searches for the chat robot information (including the first type of chat robot information and the second type of chat robot information) stored locally using keywords or keywords to obtain a matching chat. Robot information.
- Step 603 S-CAB A of the converged communication system A sends a second chat robot search request to other converged communication systems (for example, S-CAB B of the converged communication system B, ..., S-CAB X of the communication system X);
- the second chat bot search request carries a search condition that searches only within the operator; the second chat bot search request also carries a keyword or keyword that represents the second key data.
- Step 604 Other converged communication systems (eg, S-CAB B of the Converged Communication System B, ..., S-CAB X of the communication system X) use locally stored chat bot information using keywords or keywords (including the first type of chat) The robot information and the second type of chat robot information are searched and compared to obtain matching chat robot information.
- S-CAB B of the Converged Communication System B e.g., S-CAB X of the communication system X
- keywords or keywords including the first type of chat
- Step 605 The other converged communication system (for example, S-CAB B of the converged communication system B, ..., S-CAB X of the communication system X) returns the matched chat robot information to the S-CAB A of the converged communication system A.
- S-CAB B of the converged communication system B for example, S-CAB B of the converged communication system B, ..., S-CAB X of the communication system X
- Step 606 The S-CAB A of the converged communication system A combines the locally obtained chat robot information returned by the other converged communication system to generate the sixth chat robot information.
- Step 607 The S-CAB A of the converged communication system A returns the sixth chat robot information to the terminal.
- the terminal-initiated search request (including the first search request and the second search request) carries a specific field, for example, carries a chatbot_flag field to indicate that the chat robot information is searched.
- FIG. 9 is a schematic diagram of a specific application of an information processing method according to an embodiment of the present disclosure; this embodiment is described by using a specific application example. As shown in Figure 9,
- XX Bank has a chat robot system, which can be referred to as “XX’s Chatbot” for short; the chat robot system is registered on the China Mobile Platform (Chatbot Platform) and provides services through Connection 1.
- the Chatbot Platform synchronizes the information of the XX’s Chatbots to the S-CAB module of the converged communication system via the connection 2.
- the HotSpot module After a period of operation, due to the high activity of XX's Chatbots and the large number of users, it was selected as the hotspot Chatbots by the HotSpot module.
- the S-CAB module under the China Mobile platform connects China Unicom through the 3-way interconnection.
- the S-CAB module under the platform is pushed, and the China Unicom platform caches the hot spot Chatbots pushed by the China Mobile platform in its own robot information processing module.
- the terminal When the end user of the China Unicom platform uses the China Unicom RCS client to search for the “XX Bank” keyword, the terminal initiates a query search request to the S-CAB of the China Unicom platform through the connection 4, and two situations will occur:
- China Unicom platform has not received the information of the hot spot XX's Chatbot pushed by China Mobile Platform or received the information of XX's Chatbot but the information has passed the validity period, that is, there is no "XX Bank" related to the robot information storage module of China Unicom platform.
- the S-CAB module of the China Unicom platform initiates a search request through the connection 3 to the S-CAB module of the China Mobile platform (which may of course include other operators' S-CABs).
- China Unicom platform has received the information of the hot spot XX's Chatbots pushed by China Mobile Platform and the information is still in the validity period, that is, the information of XX's Chatbots has been saved in the robot information storage module module of China Unicom platform. - The CAB module internally finds the information to obtain XX's Chatbots.
- the information of the XX’s Chatbots returned by the S-CAB module of the China Mobile Platform or the information of the XX’s Chatbots obtained by the self-finding comparison is returned to the terminal, thereby realizing the cross-network user search and discovering the Chatbots information.
- the embodiment of the present application also provides a converged communication system.
- 10 is a schematic structural diagram of a structure of a converged communication system according to an embodiment of the present disclosure; as shown in FIG. 10, the converged communication system includes a communication module 82 and a hotspot data processing module 83;
- the hotspot data processing module 83 is configured to transmit chat bot information with the at least one other fused communication system by using the communication module 82; the chat bot information is based on any other one of the at least one other fused communication system The connection of the converged communication system is sent.
- the converged communication system further includes a simple converged address book module 81 configured to establish a connection with at least one other converged communication system by using the communication module 82; wherein the simple fusion The address book module 81 is configured to establish a first connection with any other one of the at least one other converged communication system by using the communication module 82; or, by using the communication module 82, by a converged communication transponder A second connection is established by any other of the at least one other converged communication system.
- the simple fusion address book module 81 is further configured to establish a third connection with the chat robot platform by using the communication module 82.
- the hotspot data processing module 83 is further configured to identify the chat robot information that satisfies the first preset condition, and generate the first information of the chat robot that satisfies the first preset condition. Class chat robot information.
- the hotspot data processing module 83 is configured to synchronize the first type of chat robot information as the first chat robot information to the at least one other converged communication system.
- system further includes an information storage module 84;
- the hotspot data processing module 83 is configured to obtain second chat bot information from any other of the at least one other fused communication system; the second chat bot information is the at least one other fused communication system The first type of chat robot information stored by any other converged communication system;
- the information storage module 84 is configured to store the second chat robot information as the first type of chat robot information.
- the second chat bot information includes an effective duration; the hotspot data processing module 83 is further configured to: when the storage duration of the second chat bot information meets the valid duration The second chat robot information stored by the information storage module 84 is deleted.
- system further includes an information storage module 84;
- the hotspot data processing module 83 is configured to send a first acquisition request to the at least one other converged communication system, respectively; the first acquisition request is used to obtain a first type of chat robot in the at least one other converged communication system Information; obtaining third chat bot information from any other of the at least one other fused communication system;
- the information storage module 84 is configured to store the third chat robot information as the first type of chat robot information.
- the hotspot data processing module 83 is further configured to update the any other converged communication previously stored by the information storage module 84 based on the third chat bot information. System-associated chat bot information.
- system further includes an information storage module 84 configured to store the first type of chat robot information that satisfies the first preset condition;
- the hotspot data processing module 83 is configured to obtain a second acquisition request from any one of the at least one other converged communication systems; to send the fourth chat robot information to the Any of the converged communication systems; the fourth chat robot information is the first type of chat robot information stored in the information storage module 84.
- system further includes an information storage module 84;
- the simple fusion address book module 81 is configured to synchronize chat robot information with the chat robot platform through the third connection; store the newly added chat robot information as the second type of chat robot information, or delete the stored chat robot information;
- the information storage module 84 is configured to store the newly added chat robot information as the second type of chat robot information.
- the simple fusion address book module 81 is further configured to obtain a first search request from the terminal; the first search condition and the first key carried based on the first search request.
- the data searches for the chat robot information stored by the information storage module 84, obtains fifth chat robot information that matches the key data, and transmits the fifth chat robot information to the terminal.
- the simple fusion address book module 81 is further configured to obtain a second search request from the terminal; the second search condition and the second key carried based on the second search request.
- the simple fused address book module 81 and the hotspot data processing module 83 in the fused communication system may be implemented by a central processing unit (CPU) and a digital signal in the system.
- a DSP Digital Signal Processor
- MCU Microcontroller Unit
- FPGA Field-Programmable Gate Array
- the communication module 82 in the fused communication system is in practical application. It can be implemented by a communication module (including: a basic communication suite, an operating system, a communication module, a standardized interface, a protocol, etc.) and a transceiver antenna; the information storage module 84 in the fusion communication system can pass through the system in practical applications. Memory implementation.
- the fused communication system provided by the foregoing embodiment is only illustrated by the division of each of the foregoing program modules when performing information processing. In actual applications, the processing allocation may be completed by different program modules as needed.
- the internal structure of the fused communication system is divided into different program modules to perform all or part of the processing described above.
- the fused communication system and the information processing method embodiment provided in the foregoing embodiments are in the same concept, and the specific implementation process is described in detail in the method embodiment, and details are not described herein again.
- the embodiment of the present application also provides a converged communication system.
- 11 is a schematic diagram showing the hardware structure of a converged communication system according to an embodiment of the present application; as shown in FIG. 11, the converged communication system 90 includes a processor 91 and a memory 92 for storing a computer program capable of running on the processor 91.
- the processor 91 is configured to perform the steps of the information processing method applied in the fusion communication system according to the embodiment of the present application when the computer program is executed.
- the converged communication system of the embodiment of the present application further includes a communication interface 93.
- the various components in the converged communication system are coupled together by a bus system 94.
- bus system 94 is used to implement connection communication between these components.
- Bus system 94 includes, in addition to the data bus, a power bus, a control bus, and a status signal bus. However, for clarity of description, various buses are labeled as bus system 94 in FIG.
- memory 92 can be either volatile memory or non-volatile memory, and can include both volatile and nonvolatile memory.
- the non-volatile memory may be a Read Only Memory (ROM), a Programmable Read-Only Memory (PROM), or an Erasable Programmable Read (EPROM). Only Memory), Electrically Erasable Programmable Read-Only Memory (EEPROM), Ferromagnetic Random Access Memory (FRAM), Flash Memory, Magnetic Surface Memory , CD-ROM, or Compact Disc Read-Only Memory (CD-ROM); the magnetic surface memory can be a disk storage or a tape storage.
- the volatile memory can be a random access memory (RAM) that acts as an external cache.
- RAM Random Access Memory
- SRAM Static Random Access Memory
- SSRAM Synchronous Static Random Access Memory
- SSRAM Dynamic Random Access
- DRAM Dynamic Random Access Memory
- SDRAM Synchronous Dynamic Random Access Memory
- DDRSDRAM Double Data Rate Synchronous Dynamic Random Access Memory
- ESDRAM enhancement Enhanced Synchronous Dynamic Random Access Memory
- SLDRAM Synchronous Dynamic Random Access Memory
- DRRAM Direct Memory Bus Random Access Memory
- Processor 91 may be an integrated circuit chip with signal processing capabilities. In the implementation process, each step of the above method may be completed by an integrated logic circuit of hardware in the processor 91 or an instruction in a form of software.
- the processor 91 described above may be a general purpose processor, a DSP, or other programmable logic device, discrete gate or transistor logic device, discrete hardware component, or the like.
- the processor 91 can implement or perform the various methods, steps, and logic blocks disclosed in the embodiments of the present invention.
- a general purpose processor can be a microprocessor or any conventional processor or the like.
- the steps of the method disclosed in the embodiment of the present invention may be directly implemented as a hardware decoding processor, or may be performed by a combination of hardware and software modules in the decoding processor.
- the software module can reside in a storage medium located in memory 92, and processor 91 reads the information in memory 92 in conjunction with its hardware to perform the steps of the foregoing method.
- embodiments of the present application also provide a computer storage medium, such as a memory 92 including a computer program that can be executed by processor 91 of fusion communication system 90 to perform the steps described in the foregoing methods.
- the computer storage medium may be a memory such as FRAM, ROM, PROM, EPROM, EEPROM, Flash Memory, magnetic surface memory, optical disk, or CD-ROM; or may be various devices including one or any combination of the above memories.
- the embodiment of the present application provides a computer storage medium on which a computer program is stored.
- the computer program is executed by the processor, the foregoing steps of applying the information processing method in the fusion communication system in the embodiment of the present application are performed.
- the embodiment of the present application further provides an information processing method, which is applied to a chat robot platform.
- the method includes:
- Step 701 The chatbot platform receives a registration or logout request from the chat bot.
- Step 702 Initiate chat robot information synchronization to the converged communication system based on the registration or deregistration request.
- the method further includes the chatbot platform establishing a third connection with the converged communication system.
- the chat robot platform establishes a third connection with the S-CAB module of the converged communication system.
- the chat robot platform synchronizes the chat robot information to the S-CAB module of the converged communication system according to the S-CAB interface specification, that is, the IF1 interface specification shown in FIG. 3a and FIG. 3b.
- the chat robot information is used as a type of PCC; different from the user contact information, the chat robot information carries a specific field, and the S-CAB identifies the chat based on the specific field.
- the robot information is contact information corresponding to the chat robot.
- the particular field may be chatbot_flag.
- the S-CAB module may determine that the contact information that does not carry the specific field is contact information corresponding to the user. Based on this, in this embodiment, the chat robot information obtained by the S-CAB module of the converged communication system is a PCC carrying a specific field, that is, the chat robot information is a PCC carrying a specific field.
- the S-CAB module stores the PCC carrying the specific field as the second type of chat robot information storage.
- the S-CAB module deletes the stored chat robot information corresponding to the chat robot, that is, deletes the corresponding PCC carrying the specific field.
- the embodiment of the present application also provides a chat robot platform.
- the chat robot platform includes: a receiving unit and a synchronization unit; wherein
- the receiving unit is configured to receive a registration or cancellation request from the chat robot
- the synchronization unit is configured to initiate chat robot information synchronization to the converged communication system based on the registration or deregistration request received by the receiving unit.
- the chatbot platform further includes a connection establishing unit configured to establish a third connection with the converged communication system.
- the synchronization unit and the connection establishment unit of the chat robot platform may be implemented by a CPU, a DSP, an MCU or an FPGA in an actual application; the receiving unit in the chat robot platform may pass in an actual application.
- Communication module including: basic communication kit, operating system, communication module, standardized interface and protocol, etc.
- transceiver antenna implementation including: basic communication kit, operating system, communication module, standardized interface and protocol, etc.
- chat robot platform provided in the above embodiment is only illustrated by the division of each of the above-mentioned program modules when performing information processing. In actual applications, the above-mentioned processing assignments may be completed by different program modules as needed. The internal structure of the chat robot platform is divided into different program modules to complete all or part of the processing described above.
- chat robot platform and the information processing method embodiment provided by the foregoing embodiments are in the same concept, and the specific implementation process is described in the method embodiment, and details are not described herein again.
- the embodiment of the present application also provides a chat robot platform.
- the chatbot platform includes a processor and a memory for storing a computer program executable on the processor, wherein the processor is configured to perform the above-described information applied to the chat robot platform of the present application when the computer program is executed The steps of the processing method.
- the embodiment of the present application provides a computer storage medium on which a computer program is stored.
- the computer program is executed by the processor, the steps of the information processing method applied to the chat robot platform of the present application are executed.
- the embodiment of the present application further provides an information processing method, which is applied to a terminal.
- the method includes transmitting a search request to a converged communication system, the search request for searching for chat bot information; the search request carrying a search condition, the search condition characterizing a search range for a converged communication of all operator mobile communication networks system.
- the method further includes: the terminal distinguishing between storing local contact information and chat bot information.
- the terminal separately stores the local contact information and the chat robot information.
- the specific storage of the local contact and the chat bot information is implemented according to a specific field carried by the PCC of the S-CAB protocol (for example, the aforementioned chatbot_flag field). For example, if the PCC carries a specific field (such as carrying a chatbot_flag field), it indicates The contact information is contact information corresponding to the chat bot; correspondingly, if the PCC does not carry a specific field, the contact information is the user contact information.
- the search request When the terminal initiates a search request, if the search request is used to search for chat bot information, the search request carries a specific field (such as the chatbot_flag field).
- the search request includes a search condition
- the search condition represents a search range.
- the search condition is a converged communication system of all operators' mobile communication networks.
- the search condition may also be internal to the operator only mobile communication network, or other carrier mobile communication networks within the carrier mobile communication network.
- the embodiment of the present application further provides a terminal.
- the terminal includes: a sending unit, configured to send a search request to the converged communication system, where the search request is used to search for chat bot information; the search request carries a search condition, and the search condition represents that the search range is for all operators to move A converged communication system for communication networks.
- the terminal further includes a storage unit configured to distinguish between storing local contact information and chat bot information.
- the sending unit of the terminal may be implemented in a practical application by using a communication module (including: a basic communication suite, an operating system, a communication module, a standardized interface, a protocol, etc.) and a transceiver antenna;
- the storage unit can be implemented in a memory in practical applications.
- the terminal provided by the foregoing embodiment only exemplifies the division of each of the foregoing program modules.
- the processing may be allocated by different program modules as needed, that is, the terminal is
- the internal structure is divided into different program modules to perform all or part of the processing described above.
- the terminal and the information processing method embodiment provided by the foregoing embodiments are in the same concept, and the specific implementation process is described in detail in the method embodiment, and details are not described herein again.
- the embodiment of the present application further provides a terminal, including a processor and a memory for storing a computer program capable of running on a processor, where the processor is configured to execute the application of the embodiment of the present application when the computer program is executed.
- the steps of the information processing method of the terminal are described in detail below.
- the embodiment of the present application provides a computer storage medium on which a computer program is stored.
- the steps of applying the information processing method applied to the terminal in the embodiment of the present application are performed.
- embodiments of the present application can be provided as a method, system, terminal or computer program product. Accordingly, the application can take the form of a hardware embodiment, a software embodiment, or an embodiment in combination with software and hardware. Moreover, the invention can take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage and optical storage, etc.) including computer usable program code.
- the computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture comprising the instruction device.
- the apparatus implements the functions specified in one or more blocks of a flow or a flow and/or block diagram of the flowchart.
- These computer program instructions can also be loaded onto a computer or other programmable data processing device such that a series of operational steps are performed on a computer or other programmable device to produce computer-implemented processing for execution on a computer or other programmable device.
- the instructions provide steps for implementing the functions specified in one or more of the flow or in a block or blocks of a flow diagram.
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Abstract
本发明实施例公开了一种信息处理方法、系统、终端和计算机存储介质,所述方法包括:融合通信系统与至少一个其他融合通信系统建立连接;基于所述连接与所述至少一个其他融合通信系统传输聊天机器人信息;所述聊天机器人信息基于所述融合通信系统与所述至少一个其他融合通信系统中的任一其他融合通信系统建立的连接发送。
Description
相关申请的交叉引用
本申请基于申请号为201711409180.9、申请日为2017年12月22日的中国专利申请提出,并要求该中国专利申请的优先权,该中国专利申请的全部内容在此以引入方式并入本申请。
本申请涉及融合通信(RCS,Rich Communication Suite)领域,尤其涉及一种信息处理方法、系统、终端和计算机存储介质。
全新网络互联协议(IP,Internet Protocol)消息业务的用户基数预计将在2017年底前超过40亿,比社交媒体拥有更大的用户群,与全球移动用户数量接近。在2016年,顶尖的两个通过互联网向用户提供各种应用服务(OTT,Over The Top)的IP消息服务:Facebook和Whatsapp,他们各自都超过了十亿活跃用户的门槛。OTT通过使用具备有自助服务聊天功能的机器人(Chatbots)和人工智能(AI,Artificial Intelligence)来提供增值的音乐、游戏和付款等其他服务的平台。
在亚洲,目前OTT应用到个人(A2P,Application to Person)的商用模式已经较为成功,例如微信、Line和Kakao,随着Chatbots和AI的出现,各公司(如Facebook、苹果、微软、三星、亚马逊等)也开始建立这样的平台,开始与运营商进行竞争,期望把现有提供A2P增值短信的相关企业或合作伙伴,吸引到各自的OTT消息平台。
当今大型消息平台都是采用各自私有的技术解决方案,并不能互通, 用户只能与同一消息平台的其他用户通信,最终导致用户必须在终端上安装多个应用(APP)。同时对于提供增值服务的企业也被迫加大投入成本,不断接入到多个消息平台。
OTT孤岛式现状正是运营商打造MaaP(Message as a Platform)的绝佳机会,未来的愿景是建立现有OTT孤岛旁的“关联标准或平台”。运营商可以提供自己的MaaP或与全球平台的合作伙伴,以便与不同的第三方实现双赢的合作模式。
MaaP是一种消息传递的平台,专门用于丰富的第三方业务(应用程序、内容和服务提供商)与运营商用户之间的沟通平台。聊天机器人管理平台(Chatbot Platform)是其最重要的组成模块,它与运营商网络的功能划分如图1所示。
图1所示的MaaP架构中的机器人查询发现(Chatbot Directory)是新建模块,RCS全网需要全新开发,其他相关模块(如终端)也需要配套开发,大大增加了研发、部署的成本和企业的重复投入。且该MaaP架构规范仍未明确解决多个MaaP平台之间的Chatbots如何相互发现和搜索的问题。
发明内容
为解决上述技术问题,本申请实施例提供了一种信息处理方法、系统、终端和计算机存储介质。
本申请实施例提供了一种信息处理方法,所述方法包括:
融合通信系统与至少一个其他融合通信系统传输聊天机器人信息;所述聊天机器人信息基于所述融合通信系统与所述至少一个其他融合通信系统中的任一其他融合通信系统的连接发送。
在一实施例中,所述方法还包括:所述融合通信系统与至少一个其他融合通信系统建立连接;
所述融合通信系统与至少一个其他融合通信系统建立连接,包括:
所述融合通信系统与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第一连接;
或者,所述融合通信系统通过融合通信转发器与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第二连接。
在一实施例中,所述方法还包括:所述融合通信系统与聊天机器人平台建立第三连接。
在一实施例中,所述方法还包括:所述融合通信系统识别出满足第一预设条件的聊天机器人信息,将满足第一预设条件的聊天机器人信息生成第一类聊天机器人信息。
在一实施例中,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统将所述第一类聊天机器人信息作为第一聊天机器人信息同步至所述至少一个其他融合通信系统。
在一实施例中,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统获得并存储来自所述至少一个其他融合通信系统中任一其他融合通信系统的第二聊天机器人信息;所述第二聊天机器人信息为所述至少一个其他融合通信系统中任一其他融合通信系统存储的第一类聊天机器人信息。
在一实施例中,所述第二聊天机器人信息包括有效时长;所述方法还包括:当所述第二聊天机器人信息的存储时长满足所述有效时长时,删除所述第二聊天机器人信息。
在一实施例中,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统分别向所述至少一个其他融合通信系统发送第一获取请求;所述第一获取请求用于获得所述至少一个其他融合通信系统中的第一类聊天机器人信息;获得来自所述至少一个其他融合通信系统中任一其他融合通信系统的第三聊天机器人信息。
在一实施例中,所述方法还包括:基于所述第三聊天机器人信息更新在先存储的与所述任一其他融合通信系统相关联的聊天机器人信息。
在一实施例中,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统获得来自所述至少一个其他融合通信系统中的任一融合通信系统的第二获取请求;基于所述第二获取请求将第四聊天机器人信息发送至所述任一融合通信系统;所述第四聊天机器人信息为满足第一预设条件的第一类聊天机器人信息。
在一实施例中,所述方法还包括:所述融合通信系统通过所述第三连接与所述聊天机器人平台同步聊天机器人信息,将新增聊天机器人信息存储为第二类聊天机器人信息,或者删除已存储的聊天机器人信息。
在一实施例中,所述方法还包括:所述融合通信系统获得来自终端的第一搜索请求;基于所述第一搜索请求携带的第一搜索条件和第一关键数据搜索存储的聊天机器人信息,获得与所述关键数据匹配的第五聊天机器人信息;将所述第五聊天机器人信息发送至所述终端。
在一实施例中,所述方法还包括:所述融合通信系统获得来自终端的第二搜索请求;基于所述第二搜索请求携带的第二搜索条件和第二关键数据搜索存储的聊天机器人信息,以及向所述至少一个其他融合通信系统发送第三搜索请求,所述第三搜索请求包括所述第二关键数据;获得本地存储和/或来自所述至少一个其他融合通信系统的满足所述第二关键数据的第六聊天机器人信息;将所述第六聊天机器人信息发送至所述终端。
本申请实施例还提供了一种融合通信系统,所述融合通信系统包括通讯模块和热点数据处理模块;其中,
所述热点数据处理模块,配置为利用所述通讯模块与所述至少一个其他融合通信系统传输聊天机器人信息;所述聊天机器人信息基于与所述至少一个其他融合通信系统中的任一其他融合通信系统的连接发送。
在一实施例中,所述融合通信系统还包括简单融合地址本模块,配置为利用所述通讯模块与至少一个其他融合通信系统建立连接;
其中,所述简单融合地址本模块,配置为利用所述通讯模块与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第一连接;或者,利用所述通讯模块通过融合通信转发器与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第二连接。
在一实施例中,所述简单融合地址本模块,还配置为利用所述通讯模块与聊天机器人平台建立第三连接。
在一实施例中,所述热点数据处理模块,还配置为识别出满足第一预设条件的聊天机器人信息,将满足第一预设条件的聊天机器人信息生成第一类聊天机器人信息。
在一实施例中,所述热点数据处理模块,配置为将所述第一类聊天机器人信息作为第一聊天机器人信息同步至所述至少一个其他融合通信系统。
在一实施例中,所述系统还包括信息存储模块;
所述热点数据处理模块,配置为获得来自所述至少一个其他融合通信系统中任一其他融合通信系统的第二聊天机器人信息;所述第二聊天机器人信息为所述至少一个其他融合通信系统中任一其他融合通信系统存储的第一类聊天机器人信息;
所述信息存储模块,配置为存储作为第一类聊天机器人信息的所述第二聊天机器人信息。
在一实施例中,所述第二聊天机器人信息包括有效时长;所述热点数据处理模块,还配置为当所述第二聊天机器人信息的存储时长满足所述有效时长时,删除所述信息存储模块存储的所述第二聊天机器人信息。
在一实施例中,所述系统还包括信息存储模块;
所述热点数据处理模块,配置为分别向所述至少一个其他融合通信系统发送第一获取请求;所述第一获取请求用于获得所述至少一个其他融合通信系统中的第一类聊天机器人信息;获得来自所述至少一个其他融合通信系统中任一其他融合通信系统的第三聊天机器人信息;
所述信息存储模块,配置为存储作为第一类聊天机器人信息的所述第三聊天机器人信息。
在一实施例中,所述热点数据处理模块,还配置为基于所述第三聊天机器人信息更新所述信息存储模块在先存储的与所述任一其他融合通信系统相关联的聊天机器人信息。
在一实施例中,所述系统还包括信息存储模块,配置为存储满足第一预设条件的第一类聊天机器人信息;
所述热点数据处理模块,配置为获得来自所述至少一个其他融合通信系统中的任一融合通信系统的第二获取请求;基于所述第二获取请求将第四聊天机器人信息发送至所述任一融合通信系统;所述第四聊天机器人信息为所述信息存储模块中存储的所述第一类聊天机器人信息。
在一实施例中,所述系统还包括信息存储模块;
所述简单融合地址本模块,配置为通过所述第三连接与所述聊天机器人平台同步聊天机器人信息;将新增聊天机器人信息存储为第二类聊天机器人信息,或者删除已存储的聊天机器人信息;
所述信息存储模块,配置为存储作为第二类聊天机器人信息的所述新增聊天机器人信息。
在一实施例中,所述简单融合地址本模块,还配置为获得来自终端的第一搜索请求;基于所述第一搜索请求携带的第一搜索条件和第一关键数据搜索所述信息存储模块存储的聊天机器人信息,获得与所述关键数据匹配的第五聊天机器人信息;将所述第五聊天机器人信息发送至所述终端。
在一实施例中,所述简单融合地址本模块,还配置为获得来自终端的第二搜索请求;基于所述第二搜索请求携带的第二搜索条件和第二关键数据搜索所述信息存储模块存储的聊天机器人信息,以及向所述至少一个其他融合通信系统发送第三搜索请求,所述第三搜索请求包括所述第二关键数据;获得本地存储和/或来自所述至少一个其他融合通信系统的满足所述第二关键数据的第六聊天机器人信息;将所述第六聊天机器人信息发送至所述终端。
本申请实施例还提供了一种计算机存储介质,其上存储有计算机指令,该指令被处理器执行时实现本申请实施例应用于融合通信系统的所述信息处理方法的步骤。
本申请实施例还提供了一种融合通信系统,包括存储器、处理器及存储在存储器上并可在处理器上运行的计算机程序,所述处理器执行所述程序时实现本申请实施例应用于融合通信系统的所述信息处理方法的步骤。
本申请实施例还提供了一种信息处理方法,所述方法包括:聊天机器人平台接收来自聊天机器人的注册或注销请求,基于所述注册或注销请求向融合通信系统发起聊天机器人信息同步。
在一实施例中,所述方法还包括:所述聊天机器人平台与所述融合通信系统建立第三连接。
本申请实施例还提供了一种聊天机器人平台,所述聊天机器人平台包括:接收单元和同步单元;其中,
所述接收单元,配置为接收来自聊天机器人的注册或注销请求;
所述同步单元,配置为基于所述接收单元接收的所述注册或注销请求向融合通信系统发起聊天机器人信息同步。
在一实施例中,所述聊天机器人平台还包括连接建立单元,配置为与所述融合通信系统建立第三连接。
本申请实施例还提供了一种计算机存储介质,其上存储有计算机指令,该指令被处理器执行时实现本申请实施例应用于聊天机器人平台的所述信息处理方法的步骤。
本申请实施例还提供了一种聊天机器人平台,包括存储器、处理器及存储在存储器上并可在处理器上运行的计算机程序,所述处理器执行所述程序时实现本申请实施例应用于聊天机器人平台的所述信息处理方法的步骤。
本申请实施例还提供了一种信息处理方法,所述方法包括:终端向融合通信系统发送搜索请求,所述搜索请求用于搜索聊天机器人信息;所述搜索请求中携带搜索条件,所述搜索条件表征搜索范围为所有运营商移动通信网络的融合通信系统。
在一实施例中,所述方法还包括:所述终端区分存储本地联系人信息与聊天机器人信息。
本申请实施例还提供一种终端,所述终端包括:发送单元,配置为向融合通信系统发送搜索请求,所述搜索请求用于搜索聊天机器人信息;所述搜索请求中携带搜索条件,所述搜索条件表征搜索范围为所有运营商移动通信网络的融合通信系统。
在一实施例中,所述终端还包括存储单元,配置为区分存储本地联系人信息与聊天机器人信息。
本申请实施例还提供了一种计算机存储介质,其上存储有计算机指令,该指令被处理器执行时实现本申请实施例应用于终端的所述信息处理方法的步骤。
本申请实施例还提供了一种终端,包括存储器、处理器及存储在存储器上并可在处理器上运行的计算机程序,所述处理器执行所述程序时实现本申请实施例应用于终端的所述信息处理方法的步骤。
本申请实施例的信息处理方法、系统、终端和计算机存储介质,通过融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息;所述聊天机器人信息基于所述融合通信系统与所述至少一个其他融合通信系统中的任一其他融合通信系统的连接发送。采用本申请实施例的技术方案,通过融合通信系统与至少一个其他融合通信系统建立连接从而实现了融合通信系统之间的聊天机器人信息的传输,从而解决了多个MaaP之间的Chatbots相互发现和搜索的问题。
在附图(其不一定是按比例绘制的)中,相似的附图标记可在不同的视图中描述相似的部件。具有不同字母后缀的相似附图标记可表示相似部件的不同示例。附图以示例而非限制的方式大体示出了本文中所讨论的各个实施例。
图1为运营行网络与聊天机器人平台的功能组成架构图;
图2为本申请实施例的信息处理方法的流程示意图;
图3a和图3b分别为本申请实施例的信息处理方法中融合通信系统之间的连接方式示意图;
图4为本申请实施例的信息处理方法的场景交互流程示意图一;
图5为本申请实施例的信息处理方法的场景交互流程示意图二;
图6为本申请实施例的信息处理方法的场景交互流程示意图三;
图7为本申请实施例的信息处理方法的场景交互流程示意图四;
图8为本申请实施例的信息处理方法的场景交互流程示意图五;
图9为本申请实施例的信息处理方法的一种具体应用示意图;
图10为本申请实施例的融合通信系统的组成结构示意图;
图11为本申请实施例的融合通信系统的硬件结构组成示意图。
本申请实施例提供了一种信息处理方法。图2为本申请实施例的信息处理方法的流程示意图,本示例中的信息处理方法应用于融合通信系统,如图2所示,所述方法包括以下步骤:
步骤101:融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息;所述聊天机器人信息基于所述融合通信系统与所述至少一个其他融合通信系统中的任一其他融合通信系统的连接发送。
本申请实施例中,融合通信系统具体为对应于移动通信网络运营商的融合通信系统。以在中国为例,移动通信网络运营商具体可以是中国移动通信集团公司(CMCC,China Mobile Communications Corporation)、中国联合网络通信集团有限公司(China Unicom,简称为中国联通)、中国电信集团公司(China Telecom,简称为中国电信)等移动通信网络运营商,当然不限于上述列举的移动通信网络运营商,还可以包括移动虚拟网络运营商(MVNO,Mobile Virtual Network Operator)。每个移动通信网络运营商分别对应一融合通信系统,本发明实施例中以对应于某个移动通信网络运营商的融合通信系统为例进行说明,其他移动通信网络运营商对应的融合通信系统称为其他融合通信系统。实际应用中,融合通信系统可通过服务器或服务器群组实现。
在本申请的一种可选实施例中,所述信息处理方法还包括步骤100:所述融合通信系统与至少一个其他融合通信系统建立连接;所述融合通信系统基于所述连接与至少一个其他融合通信系统传输聊天机器人信息。
本实施例中所述融合通信系统与至少一个其他融合通信系统建立连接,包括:所述融合通信系统的简单融合地址本(S-CAB,Simplified-Converged Address Book)模块与至少一个其他融合通信系统的S-CAB模块建立连接,基于该通信连接传输聊天机器人(Chatbots)信息。
作为一种实施方式,所述融合通信系统与至少一个其他融合通信系统建立连接,包括:所述融合通信系统与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第一连接。其中,所述融合通信系统与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第一连接,包括:所述融合通信系统的S-CAB模块与所述至少一个其他融合通信系统中的任一其他融合通信系统的S-CAB模块建立第一连接。
例如可参照图3a所示,融合通信系统之间的S-CAB模块两两连接,通过IF2接口建立融合通信系统的S-CAB模块之间的连接,即S-CAB模块之间通过IF2接口同步聊天机器人信息。
作为另一种实施方式,所述融合通信系统与至少一个其他融合通信系统建立连接,包括:所述融合通信系统通过融合通信转发器与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第二连接。其中,所述融合通信系统通过融合通信转发器与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第二连接,包括:所述融合通信系统的S-CAB模块通过融合通信转发器与所述至少一个其他融合通信系统中的任一其他融合通信系统的S-CAB模块建立第二连接。
例如可参照图3b所示,融合通信系统的S-CAB模块之间通过融合通信转发器(RCS HUB)建立连接。作为一种示例,融合通信系统的S-CAB模块通过IF3接口与RCS HUB建立连接,另一融合通信系统的S-CAB模块通过IF3接口与所述RCS HUB建立连接,从而通过所述RCS HUB建立所述融合通信系统的S-CAB模块和所述另一融合通信系统的S-CAB模块之间的连接。作为另一种示例,融合通信系统的S-CAB模块通过IF3接口与RCS HUB建立连接,另一融合通信系统的S-CAB模块通过IF3接口与另一RCS HUB建立连接,所述RCS HUB与所述另一RCS HUB之间建立连接,从而通过所述RCS HUB和所述另一RCS HUB建立所述融合通信系统的 S-CAB模块和所述另一融合通信系统的S-CAB模块之间的连接。即S-CAB模块之间通过IF3接口和RCS HUB同步聊天机器人信息。
在本申请的一种可选实施例中,所述方法还包括:所述融合通信系统与聊天机器人平台(Chatbot Platform)建立第三连接。其中,所述融合通信系统与聊天机器人平台建立第三连接,包括:所述融合通信系统的S-CAB模块与聊天机器人平台建立第三连接。
本实施例中,所述聊天机器人平台与聊天机器人连接,聊天机器人可以为具有AI功能的智能机器人应答系统,聊天机器人平台可以为对聊天机器人提供管理维护、AI功能支持的服务器或服务器集群。聊天机器人平台与融合通信系统的S-CAB模块建立连接,可以理解为,属于一移动通信网络运营商的融合通信系统的S-CAB模块连接一聊天机器人平台。具体可参照图3a或图3b所示,运营商A的融合通信系统的S-CAB模块通过IF1接口与聊天机器人平台A连接,运营商B的融合通信系统的S-CAB模块通过IF1接口与聊天机器人平台B连接,运营商C的融合通信系统的S-CAB模块通过IF1接口与聊天机器人平台C连接;相应的,每个聊天机器人平台可与多个聊天机器人连接。
由此可见,融合通信系统的S-CAB模块之间可通过IF2接口建立第一连接、或者通过IF3接口建立第二连接实现融合通信系统的S-CAB模块之间的数据交互;融合通信系统的S-CAB模块可通过IF1接口与聊天机器人平台建立第三连接,以实现融合通信系统的S-CAB模块与聊天机器人平台之间的数据交互。
在本申请的一种可选实施例中,所述方法还包括:所述融合通信系统识别出满足第一预设条件的聊天机器人信息,将满足第一预设条件的聊天机器人信息生成第一类聊天机器人信息。
这里,所述融合通信系统识别出满足第一预设条件的聊天机器人信息, 包括:所述融合通信系统获得聊天机器人信息对应的表征活跃程度的第一参数,识别出所述第一参数达到第一阈值的聊天机器人信息,确定所述第一参数达到第一阈值的聊天机器人信息为满足第一预设条件的聊天机器人信息。
其中,所述表征活跃程度的第一参数可包括以下参数的至少之一:用户操作(操作例如查询操作、搜索操作等)频率、聊天机器人的用户数量或在线用户数量、聊天机器人的使用评价(例如好评数量等),作为一种示例,用户操作频率越大,表征活跃程度的第一参数越大;聊天机器人的用户数量/在线用户数量越多,表征活跃程度的第一参数越大;聊天机器人的使用评价数量越多,表征活跃程度的第一参数越大。本发明实施例中,基于活跃程度提取出表征活跃程度的第一参数达到第一阈值的聊天机器人信息,将提取出的聊天机器人信息作为第一类聊天机器人信息并存储,所述第一类聊天机器人信息可理解为热点聊天机器人信息。
本实施例中,融合通信系统传输第一类聊天机器人信息(这里记为第一聊天机器人信息)至所述至少一个其他融合通信系统。
在本申请的一种可选实施例中,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统将所述第一类聊天机器人信息作为第一聊天机器人信息同步至所述至少一个其他融合通信系统。其中,所述第一聊天机器人信息还包括有效时长,以使其他融合通信系统基于该有效时长对所述第一聊天机器人信息进行更新,在存储所述第一聊天机器人信息存储的时长达到所述有效时长时,删除所述第一聊天机器人信息。
可以理解为,本实施方式为融合通信系统主动推送聊天机器人信息至其他融合通信系统的应用场景。
图4为本申请实施例的信息处理方法的场景交互流程示意图一;本场 景即为融合通信系统主动推送聊天机器人信息至其他融合通信系统的应用场景。如图4所示,所述方法包括:
步骤201:融合通信系统A的热点数据处理模块A(HotSpotA)根据表征活跃程度的第一参数确定第一类聊天机器人信息(即生成热点聊天机器人信息)。
步骤202:融合通信系统A的HotSpotA将第一类聊天机器人信息推送至其他融合通信系统的HotSpot,例如推送至融合通信系统B的HotSpotB,……,推送至融合通信系统X的HotSpotX。实际应用中,其他融合通信系统可通过配置接收来自所述融合通信系统A的第一类聊天机器人信息或者拒绝接收来自所述融合通信系统A的第一类聊天机器人信息。
步骤203:其他融合通信系统的HotSpot(例如融合通信系统B的HotSpotB,……,通信系统X的HotSpotX)更新存储的第一类聊天机器人信息。
基于图4所述的应用场景,当融合通信系统被其他融合通信系统推送第一类聊天机器人信息时,作为一种实施方式,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统获得并存储来自所述至少一个其他融合通信系统中任一其他融合通信系统的第二聊天机器人信息;所述第二聊天机器人信息为所述至少一个其他融合通信系统中任一其他融合通信系统存储的第一类聊天机器人信息。其中,所述融合通信系统可通过配置接收来自所述其他融合通信系统的第二聊天机器人信息或者拒绝接收来自所述其他融合通信系统的第二聊天机器人信息。
在本申请的一种可选实施例中,所述第二聊天机器人信息包括有效时长;所述方法还包括:当所述第二聊天机器人信息的存储时长满足所述有效时长时,所述融合通信系统删除所述第二聊天机器人信息。
本实施方式适用于其他融合通信系统推送作为第一类聊天机器人信息的第二聊天机器人信息至所述融合通信系统的应用场景。则融合通信系统接收到其他融合通信系统推送的作为第一类聊天机器人信息的第二聊天机器人信息并存储,所述第二聊天机器人信息包括有效时长,则作为一种实施方式,在接收并存储该第二聊天机器人信息时,可启动一定时器,在所述定时器的定时时间到时,删除存储的所述第二聊天机器人信息。具体可参照图4所示。
本实施例中,融合通信系统中可包括热点数据处理模块,所述热点数据处理模块主要对本地的第一类聊天机器人信息(即热点聊天机器人信息)进行生成和管理;对异网(即其他融合通信系统)传输的第一类聊天机器人信息进行管理,向异网(即其他融合通信系统)同步(即推送)第一类聊天机器人信息。具体的,热点数据处理模块可基于表征活跃程度的第一参数对聊天机器人信息进行识别,确定属于第一类聊天机器人信息的聊天机器人信息。
在本申请的一种可选实施例中,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统分别向所述至少一个其他融合通信系统发送第一获取请求;所述第一获取请求用于获得所述至少一个其他融合通信系统中的第一类聊天机器人信息;获得来自所述至少一个其他融合通信系统中任一其他融合通信系统的第三聊天机器人信息。
在本申请的一种可选实施例中,所述方法还包括:基于所述第三聊天机器人信息更新在先存储的与所述任一其他融合通信系统相关联的聊天机器人信息。
其中,所述第三聊天机器人信息包括有效时长,则所述方法还包括:当所述第三聊天机器人信息的存储时长满足所述有效时长时,删除所述第 三聊天机器人信息。
可以理解为,本实施方式为融合通信系统向其他融合通信系统请求(拉取)聊天机器人信息的应用场景。本发明实施例中,热点数据处理模块除了向异网(即其他融合通信系统)同步(即推送)第一类聊天机器人信息以外,还可以从异网(即其他融合通信系统)获取(即拉取)第一类聊天机器人信息。
图5为本申请实施例的信息处理方法的场景交互流程示意图二;本场景即为融合通信系统向其他融合通信系统请求(拉取)聊天机器人信息的应用场景。如图5所示,所述方法包括:
步骤301:融合通信系统A的HotSpotA在满足预设条件时向其他融合通信系统的HotSpot发送数据获取请求,例如发送数据获取请求至融合通信系统B的HotSpotB,……,融合通信系统X的HotSpotX。
其中,所述预设条件可包括预设时间间隔,即融合通信系统A的HotSpotA在预设时间间隔向其他融合通信系统的HotSpot发送数据获取请求。在其他实施方式中,所述预设条件也可以为其他条件,例如,接收到终端的搜索请求,融合通信系统A在接收到终端的搜索请求、且该搜索请求表征的搜索条件为所有运营商移动通信网络的融合通信系统时,融合通信系统A向其他融合通信系统的HotSpot发送数据获取请求。
步骤302:融合通信系统A的HotSpotA获得其他融合通信系统的HotSpot返回的聊天机器人信息,该聊天机器人信息为本实施例中的第三聊天机器人信息,第三聊天机器人信息为其他融合通信系统中的第一类聊天机器人信息(即热点聊天机器人信息)。
步骤303:融合通信系统A的HotSpotA更新本地存储的聊天机器人信息。可以理解为,融合通信系统A的HotSpotA获得融合通信系统B的HotSpotB返回的第三聊天机器人信息,则更新在先存储的对应于融合通信 系统B的HotSpotB的聊天机器人信息,其他融合通信系统对应的聊天机器人信息的更新方式以此类推。其中,更新在先存储的聊天机器人信息可以为删除在先存储的聊天机器人信息,存储当前获取的聊天机器人信息。
基于图5所示的应用场景,当融合通信系统作为被拉取的融合通信系统,即其他融合通信系统向融合通信系统发送拉取请求以请求所述融合通信系统中的聊天机器人信息时,在本申请的一种可选实施例中,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统获得来自所述至少一个其他融合通信系统中的任一融合通信系统的第二获取请求;基于所述第二获取请求将第四聊天机器人信息发送至所述任一融合通信系统;所述第四聊天机器人信息为满足第一预设条件的第一类聊天机器人信息。其中,所述第二获取请求用于获得所述融合通信系统中存储的第一类聊天机器人信息。具体可参照图5所示。
采用本申请实施例的技术方案,通过融合通信系统与至少一个其他融合通信系统建立连接从而实现了融合通信系统之间的聊天机器人信息的传输,从而解决了多个MaaP平台之间的Chatbots相互发现和搜索的问题。
基于本申请上述实施方式,在本申请的一种可选实施例中,所述方法还包括:所述融合通信系统通过所述第三连接与所述聊天机器人平台同步聊天机器人信息,将新增聊天机器人信息存储为第二类聊天机器人信息,或者删除已存储的聊天机器人信息。
可以理解为,本实施方式为聊天机器人在对应运营商所属的融合通信系统注册或注销的应用场景。
图6为本申请实施例的信息处理方法的场景交互流程示意图三;如图6所示,所述方法包括:
步骤401:聊天机器人向聊天机器人平台发起注册或注销请求。
步骤402:聊天机器人平台向融合通信系统发送聊天机器人信息,具体 是向融合通信系统的S-CAB模块。实际应用中,聊天机器人平台在自身流程处理完成后,按照S-CAB接口规范,即图3a和图3b中所示的IF1接口规范,将聊天机器人信息发送至融合通信系统的S-CAB。
步骤403:S-CAB将本运营商网络内获得的聊天机器人信息作为第二类聊天机器人信息存储。
本申请实施例中,所述聊天机器人信息作为一种类型的联系人信息(PCC,Personal Contact Card);区别于用户联系人信息的是,所述聊天机器人信息中携带有特定字段,S-CAB基于所述特定字段识别所述聊天机器人信息为对应于聊天机器人的联系人信息。作为一种示例,所述特定字段可以为chatbot_flag。相应的,若联系人信息中不包括所述特定字段,则S-CAB可确定未携带有所述特定字段的联系人信息为与用户对应的联系人信息。基于此,本实施例中,融合通信系统的S-CAB获得的聊天机器人信息为携带有特定字段的PCC,即聊天机器人信息为携带有特定字段的PCC。相应的,S-CAB将携带有特定字段的PCC作为第二类聊天机器人信息存储。相应的,若聊天机器人发起注销请求,则S-CAB将存储的与该聊天机器人对应的聊天机器人信息进行删除,即删除对应的携带有特定字段的PCC。
可以理解为,对于终端,根据PCC进行是否携带有特定字段进行区分处理,对携带有特定字段的PCC确定为聊天机器人对应的联系人信息;对于未携带有特定字段的PCC确定为对应于用户的联系人信息。
基于本申请上述实施例,融合通信系统中可包括热点数据处理模块(HotSpot)和S-CAB,S-CAB用于管理本运营商移动通信网络下的聊天机器人信息,实现联系人的数据结构和聊天机器人的数据结构,通过预定义的S-CAB接口规范与其他运营商移动通信网络下的融合通信系统建立连接,实现聊天机器人信息的搜索和发现功能。HotSpot用于本地热点Chatbots信息(即第一类聊天机器人信息)的生成及管理;异网聊天机器人平台 (Chatbot Platform)同步的热点Chatbots信息的管理;向异网HotSpot模块推送(PUSH)本地热点Chatbots信息;从异网HotSpot模块拉取(PULL)热点Chatbots信息等。实际应用中,融合通信系统中还可包括信息存储模块,信息存储模块用于存储全网RCS运营商列表(全网RCS运营商列表可预先配置);存储本运营商移动通信网络下的聊天机器人信息,存储的聊天机器人信息可包括第一类聊天机器人信息(即热点聊天机器人信息)和第二类聊天机器人信息。
基于本申请上述实施例,在本申请的一种可选实施例中,所述方法还包括:所述融合通信系统获得来自终端的第一搜索请求;基于所述第一搜索请求携带的第一搜索条件和第一关键数据搜索存储的聊天机器人信息,获得与所述关键数据匹配的第五聊天机器人信息;将所述第五聊天机器人信息发送至所述终端。
本实施例中,基于图3a和图3b所示,融合通信系统与终端连接,融合通信系统可获得来自终端的第一搜索请求,所述第一搜索请求用于搜索本移动通信网络的融合通信系统内的聊天机器人信息。所述第一搜索请求包括第一搜索条件,所述第一搜索条件表征在本运营商移动通信网络的融合通信系统内进行搜索,也即在融合通信系统本地进行搜索。所述第一搜索请求中还可包括第一关键数据;所述第一关键数据具体可通过关键字或关键词表示,则融合通信系统可基于该第一关键数据在本地存储的聊天机器人信息(包括第一类聊天机器人信息和第二类聊天机器人信息)中进行搜索,将与所述第一关键数据匹配的聊天机器人信息(即第五聊天机器人信息)发送至所述终端。
图7为本申请实施例的信息处理方法的场景交互流程示意图四;本场景即为终端在融合通信系统本地搜索聊天机器人信息的应用场景。如图7所示,所述方法包括:
步骤501:终端A向本运营商移动通信网络下的融合通信系统A的S-CAB A发送聊天机器人搜索请求;所述聊天机器人搜索请求携带有“仅在本运营商内部搜索”的搜索条件;所述聊天机器人搜索请求中还包括表征第一关键数据的关键字或关键词。
步骤502:融合通信系统A的S-CAB A使用关键字或关键词在本地存储的聊天机器人信息(包括第一类聊天机器人信息和第二类聊天机器人信息)进行搜索比对,获得匹配的聊天机器人信息。
步骤503:融合通信系统A的S-CAB A向终端返回匹配的聊天机器人信息。
基于本申请上述实施例,在本申请的一种可选实施例中,所述方法还包括:所述融合通信系统获得来自终端的第二搜索请求;基于所述第二搜索请求携带的第二搜索条件和第二关键数据搜索存储的聊天机器人信息,以及向所述至少一个其他融合通信系统发送第三搜索请求,所述第三搜索请求包括所述第二关键数据;获得本地存储和/或来自所述至少一个其他融合通信系统的满足所述第二关键数据的第六聊天机器人信息;将所述第六聊天机器人信息发送至所述终端。
本实施例中,基于图3a和图3b所示,融合通信系统与终端连接,融合通信系统可获得来自终端的第二搜索请求,所述第二搜索请求用于搜索全网运营商移动通信网络下的融合通信系统的聊天机器人信息。所述第二搜索请求包括第二搜索条件,所述第二搜索条件可表征先在本运营商移动通信网络的融合通信系统内进行搜索再在其他运营商移动通信网络的融合通信系统内进行搜索,或者所述第二搜索条件可表征直接在所有运营商移动通信网络的融合通信系统进行搜索。所述第二搜索请求中还可包括第二关键数据;所述第二关键数据具体可通过关键字或关键词表示,则融合通信系统可基于该第二关键数据在本地存储的聊天机器人信息(包括第一类 聊天机器人信息和第二类聊天机器人信息)中进行搜索,获得与所述第一关键数据匹配的聊天机器人信息;另一方面,所述融合通信系统向其他融合通信系统发送第三搜索请求,所述第三搜索请求包括第二关键数据,以获得所述其他融合通信系统中与所述第二关键数据匹配的聊天机器人信息。将本地获得的和/或从所述其他融合通信系统获得的聊天机器人信息记为第六聊天机器人信息并发送至所述终端。
图8为本申请实施例的信息处理方法的场景交互流程示意图五;本场景即为终端在全网运营商移动通信网络下的融合通信系统搜索聊天机器人信息的应用场景。如图8所示,所述方法包括:
步骤601:终端A向本运营商移动通信网络下的融合通信系统A的S-CAB A发送第一聊天机器人搜索请求,所述第一聊天机器人搜索请求携带有“先在本运营商移动通信网络的融合通信系统内进行搜索再在其他运营商移动通信网络的融合通信系统内进行搜索”或者“直接在所有运营商移动通信网络的融合通信系统进行搜索”的搜索条件;所述第一聊天机器人搜索请求中还包括表征第二关键数据的关键字或关键词。
步骤602:融合通信系统A的S-CAB A使用关键字或关键词在本地存储的聊天机器人信息(包括第一类聊天机器人信息和第二类聊天机器人信息)进行搜索比对,获得匹配的聊天机器人信息。
步骤603:融合通信系统A的S-CAB A向其他融合通信系统(例如融合通信系统B的S-CAB B,……,通信系统X的S-CAB X)发送第二聊天机器人搜索请求;所述第二聊天机器人搜索请求携带仅在本运营商内部搜索”的搜索条件;所述第二聊天机器人搜索请求还携带有表征第二关键数据的关键字或关键词。
步骤604:其他融合通信系统(例如融合通信系统B的S-CAB B,……,通信系统X的S-CAB X)使用关键字或关键词在本地存储的聊天机器人信 息(包括第一类聊天机器人信息和第二类聊天机器人信息)进行搜索比对,获得匹配的聊天机器人信息。
步骤605:其他融合通信系统(例如融合通信系统B的S-CAB B,……,通信系统X的S-CAB X)将匹配的聊天机器人信息返回给融合通信系统A的S-CAB A。
步骤606:融合通信系统A的S-CAB A将本地获得的和其他融合通信系统返回的聊天机器人信息组合生成第六聊天机器人信息。
步骤607:融合通信系统A的S-CAB A将第六聊天机器人信息返回给终端。
本申请实施例中,终端发起的搜索请求(包括第一搜索请求和第二搜索请求)中携带有特定字段,例如携带chatbot_flag字段,以表明搜索的是聊天机器人信息。
图9为本申请实施例的信息处理方法的一种具体应用示意图;本实施例以一个具体的应用示例进行说明。如图9所示,
XX银行企业拥有一个聊天机器人系统,例如可简称为“XX’s Chatbot”;该聊天机器人系统在中国移动平台下的机器人服务平台(Chatbot Platform)进行了注册并通过连接1提供服务。在XX’s Chatbot注册成功后,Chatbot Platform通过连接2向融合通信系统的S-CAB模块同步XX’s Chatbots的信息。经过一段时间运营,由于XX’s Chatbots的活跃度较高、使用用户较多,被热点数据处理(HotSpot)模块选为热点Chatbots,中国移动平台下的S-CAB模块通过连接3向互连的中国联通平台下的S-CAB模块推送,中国联通平台将中国移动平台推送的热点Chatbots缓存在自身的机器人信息处理模块中。
当中国联通平台的终端用户使用中国联通的RCS客户端搜索“XX银行”关键词时,终端通过连接4向中国联通平台的S-CAB发起查询搜索请 求,这时会出现两种情况:
1、中国联通平台尚未收到中国移动平台推送的热点XX’s Chatbot的信息或收到过XX’s Chatbot的信息但信息已经过了有效期,即中国联通平台的机器人信息存储模块中没有“XX银行”相关的信息时,由中国联通平台的S-CAB模块通过连接3向互连的中国移动平台的S-CAB模块(当然可能还包括其他运营商的S-CAB)发起搜索请求。
2、中国联通平台已收到中国移动平台推送的热点XX’s Chatbots的信息并且该信息尚在有效期内,也即中国联通平台的机器人信息存储模块模块中已经保存有XX’s Chatbots的信息,这时在S-CAB模块内部查找比对获得XX’s Chatbots的信息。
将中国移动平台S-CAB模块返回的XX’s Chatbots的信息或自身查找比对获得的XX’s Chatbots的信息返回给终端,从而实现了跨网用户搜索发现Chatbots信息。
本申请实施例还提供了一种融合通信系统。图10为本申请实施例的融合通信系统的组成结构示意图;如图10所示,所述融合通信系统包括通讯模块82和热点数据处理模块83;其中,
所述热点数据处理模块83,配置为利用所述通讯模块82与所述至少一个其他融合通信系统传输聊天机器人信息;所述聊天机器人信息基于与所述至少一个其他融合通信系统中的任一其他融合通信系统的连接发送。
在本申请的一种可选实施例中,所述融合通信系统还包括简单融合地址本模块81,配置为利用所述通讯模块82与至少一个其他融合通信系统建立连接;其中,所述简单融合地址本模块81,配置为利用所述通讯模块82与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第一连接;或者,利用所述通讯模块82通过融合通信转发器与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第二连接。
在本申请的一种可选实施例中,所述简单融合地址本模块81,还配置为利用所述通讯模块82与聊天机器人平台建立第三连接。
在本申请的一种可选实施例中,所述热点数据处理模块83,还配置为识别出满足第一预设条件的聊天机器人信息,将满足第一预设条件的聊天机器人信息生成第一类聊天机器人信息。
在本申请的一种可选实施例中,所述热点数据处理模块83,配置为将所述第一类聊天机器人信息作为第一聊天机器人信息同步至所述至少一个其他融合通信系统。
在本申请的一种可选实施例中,所述系统还包括信息存储模块84;
所述热点数据处理模块83,配置为获得来自所述至少一个其他融合通信系统中任一其他融合通信系统的第二聊天机器人信息;所述第二聊天机器人信息为所述至少一个其他融合通信系统中任一其他融合通信系统存储的第一类聊天机器人信息;
所述信息存储模块84,配置为存储作为第一类聊天机器人信息的所述第二聊天机器人信息。
在本申请的一种可选实施例中,所述第二聊天机器人信息包括有效时长;所述热点数据处理模块83,还配置为当所述第二聊天机器人信息的存储时长满足所述有效时长时,删除所述信息存储模块84存储的所述第二聊天机器人信息。
在本申请的一种可选实施例中,所述系统还包括信息存储模块84;
所述热点数据处理模块83,配置为分别向所述至少一个其他融合通信系统发送第一获取请求;所述第一获取请求用于获得所述至少一个其他融合通信系统中的第一类聊天机器人信息;获得来自所述至少一个其他融合通信系统中任一其他融合通信系统的第三聊天机器人信息;
所述信息存储模块84,配置为存储作为第一类聊天机器人信息的所述 第三聊天机器人信息。
在本申请的一种可选实施例中,所述热点数据处理模块83,还配置为基于所述第三聊天机器人信息更新所述信息存储模块84在先存储的与所述任一其他融合通信系统相关联的聊天机器人信息。
在本申请的一种可选实施例中,所述系统还包括信息存储模块84,配置为存储满足第一预设条件的第一类聊天机器人信息;
所述热点数据处理模块83,配置为获得来自所述至少一个其他融合通信系统中的任一融合通信系统的第二获取请求;基于所述第二获取请求将第四聊天机器人信息发送至所述任一融合通信系统;所述第四聊天机器人信息为所述信息存储模块84中存储的所述第一类聊天机器人信息。
在本申请的一种可选实施例中,所述系统还包括信息存储模块84;
所述简单融合地址本模块81,配置为通过所述第三连接与所述聊天机器人平台同步聊天机器人信息;将新增聊天机器人信息存储为第二类聊天机器人信息,或者删除已存储的聊天机器人信息;
所述信息存储模块84,配置为存储作为第二类聊天机器人信息的所述新增聊天机器人信息。
在本申请的一种可选实施例中,所述简单融合地址本模块81,还配置为获得来自终端的第一搜索请求;基于所述第一搜索请求携带的第一搜索条件和第一关键数据搜索所述信息存储模块84存储的聊天机器人信息,获得与所述关键数据匹配的第五聊天机器人信息;将所述第五聊天机器人信息发送至所述终端。
在本申请的一种可选实施例中,所述简单融合地址本模块81,还配置为获得来自终端的第二搜索请求;基于所述第二搜索请求携带的第二搜索条件和第二关键数据搜索所述信息存储模块84存储的聊天机器人信息,以及向所述至少一个其他融合通信系统发送第三搜索请求,所述第三搜索请 求包括所述第二关键数据;获得本地存储和/或来自所述至少一个其他融合通信系统的满足所述第二关键数据的第六聊天机器人信息;将所述第六聊天机器人信息发送至所述终端。
本申请实施例中,所述融合通信系统中的简单融合地址本模块81和热点数据处理模块83,在实际应用中均可由所述系统中的中央处理器(CPU,Central Processing Unit)、数字信号处理器(DSP,Digital Signal Processor)、微控制单元(MCU,Microcontroller Unit)或可编程门阵列(FPGA,Field-Programmable Gate Array)实现;所述融合通信系统中的通讯模块82,在实际应用中可通过通信模组(包含:基础通信套件、操作系统、通信模块、标准化接口和协议等)及收发天线实现;所述融合通信系统中的信息存储模块84,在实际应用中可通过系统中的存储器实现。
需要说明的是:上述实施例提供的融合通信系统在进行信息处理时,仅以上述各程序模块的划分进行举例说明,实际应用中,可以根据需要而将上述处理分配由不同的程序模块完成,即将融合通信系统的内部结构划分成不同的程序模块,以完成以上描述的全部或者部分处理。另外,上述实施例提供的融合通信系统与信息处理方法实施例属于同一构思,其具体实现过程详见方法实施例,这里不再赘述。
本申请实施例还提供了一种融合通信系统。图11为本申请实施例的融合通信系统的硬件结构组成示意图;如图11所示,所述融合通信系统90包括处理器91和用于存储能够在处理器91上运行的计算机程序的存储器92,其中,所述处理器91用于运行所述计算机程序时,执行本申请实施例前述应用于融合通信系统中的信息处理方法的步骤。
可以理解,本申请实施例的融合通信系统还包括通信接口93。融合通信系统中的各个组件通过总线系统94耦合在一起。可理解,总线系统94用于实现这些组件之间的连接通信。总线系统94除包括数据总线之外,还 包括电源总线、控制总线和状态信号总线。但是为了清楚说明起见,在图11中将各种总线都标为总线系统94。
可以理解,存储器92可以是易失性存储器或非易失性存储器,也可包括易失性和非易失性存储器两者。其中,非易失性存储器可以是只读存储器(ROM,Read Only Memory)、可编程只读存储器(PROM,Programmable Read-Only Memory)、可擦除可编程只读存储器(EPROM,Erasable Programmable Read-Only Memory)、电可擦除可编程只读存储器(EEPROM,Electrically Erasable Programmable Read-Only Memory)、磁性随机存取存储器(FRAM,ferromagnetic random access memory)、快闪存储器(Flash Memory)、磁表面存储器、光盘、或只读光盘(CD-ROM,Compact Disc Read-Only Memory);磁表面存储器可以是磁盘存储器或磁带存储器。易失性存储器可以是随机存取存储器(RAM,Random Access Memory),其用作外部高速缓存。通过示例性但不是限制性说明,许多形式的RAM可用,例如静态随机存取存储器(SRAM,Static Random Access Memory)、同步静态随机存取存储器(SSRAM,Synchronous Static Random Access Memory)、动态随机存取存储器(DRAM,Dynamic Random Access Memory)、同步动态随机存取存储器(SDRAM,Synchronous Dynamic Random Access Memory)、双倍数据速率同步动态随机存取存储器(DDRSDRAM,Double Data Rate Synchronous Dynamic Random Access Memory)、增强型同步动态随机存取存储器(ESDRAM,Enhanced Synchronous Dynamic Random Access Memory)、同步连接动态随机存取存储器(SLDRAM,SyncLink Dynamic Random Access Memory)、直接内存总线随机存取存储器(DRRAM,Direct Rambus Random Access Memory)。本发明实施例描述的存储器92旨在包括但不限于这些和任意其它适合类型的存储器。
上述本申请实施例揭示的方法可以应用于处理器91中,或者由处理器 91实现。处理器91可能是一种集成电路芯片,具有信号的处理能力。在实现过程中,上述方法的各步骤可以通过处理器91中的硬件的集成逻辑电路或者软件形式的指令完成。上述的处理器91可以是通用处理器、DSP,或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件等。处理器91可以实现或者执行本发明实施例中的公开的各方法、步骤及逻辑框图。通用处理器可以是微处理器或者任何常规的处理器等。结合本发明实施例所公开的方法的步骤,可以直接体现为硬件译码处理器执行完成,或者用译码处理器中的硬件及软件模块组合执行完成。软件模块可以位于存储介质中,该存储介质位于存储器92,处理器91读取存储器92中的信息,结合其硬件完成前述方法的步骤。
在示例性实施例中,本申请实施例还提供了一种计算机存储介质,例如包括计算机程序的存储器92,上述计算机程序可由融合通信系统90的处理器91执行,以完成前述方法所述步骤。计算机存储介质可以是FRAM、ROM、PROM、EPROM、EEPROM、Flash Memory、磁表面存储器、光盘、或CD-ROM等存储器;也可以是包括上述存储器之一或任意组合的各种设备。
本申请实施例提供了一种计算机存储介质,其上存储有计算机程序,该计算机程序被处理器运行时,执行本申请实施例前述应用于融合通信系统中的信息处理方法的步骤。
本申请实施例还提供了一种信息处理方法,应用于聊天机器人平台中。所述方法包括:
步骤701:聊天机器人平台接收来自聊天机器人的注册或注销请求。
步骤702:基于所述注册或注销请求向融合通信系统发起聊天机器人信息同步。
在本申请的一种可选实施例中,所述方法还包括:所述聊天机器人平 台与所述融合通信系统建立第三连接。具体的,聊天机器人平台与融合通信系统的S-CAB模块建立第三连接。实际应用中,聊天机器人平台在自身流程处理完成后,按照S-CAB接口规范,即图3a和图3b中所示的IF1接口规范,将聊天机器人信息同步至融合通信系统的S-CAB模块。
本申请实施例中,所述聊天机器人信息作为一种类型的PCC;区别于用户联系人信息的是,所述聊天机器人信息中携带有特定字段,S-CAB基于所述特定字段识别所述聊天机器人信息为对应于聊天机器人的联系人信息。作为一种示例,所述特定字段可以为chatbot_flag。相应的,若联系人信息中不包括所述特定字段,则S-CAB模块可确定未携带有所述特定字段的联系人信息为与用户对应的联系人信息。基于此,本实施例中,融合通信系统的S-CAB模块获得的聊天机器人信息为携带有特定字段的PCC,即聊天机器人信息为携带有特定字段的PCC。相应的,S-CAB模块将携带有特定字段的PCC作为第二类聊天机器人信息存储。相应的,若聊天机器人发起注销请求,则S-CAB模块将存储的与该聊天机器人对应的聊天机器人信息进行删除,即删除对应的携带有特定字段的PCC。
本申请实施例还提供了一种聊天机器人平台。所述聊天机器人平台包括:接收单元和同步单元;其中,
所述接收单元,配置为接收来自聊天机器人的注册或注销请求;
所述同步单元,配置为基于所述接收单元接收的所述注册或注销请求向融合通信系统发起聊天机器人信息同步。
在本申请的一种可选实施例中,所述聊天机器人平台还包括连接建立单元,配置为与所述融合通信系统建立第三连接。
本申请实施例中,所述聊天机器人平台的同步单元和连接建立单元,在实际应用中均可由CPU、DSP、MCU或FPGA实现;所述聊天机器人平台中的接收单元,在实际应用中可通过通信模组(包含:基础通信套件、 操作系统、通信模块、标准化接口和协议等)及收发天线实现。
需要说明的是:上述实施例提供的聊天机器人平台在进行信息处理时,仅以上述各程序模块的划分进行举例说明,实际应用中,可以根据需要而将上述处理分配由不同的程序模块完成,即将聊天机器人平台的内部结构划分成不同的程序模块,以完成以上描述的全部或者部分处理。另外,上述实施例提供的聊天机器人平台与信息处理方法实施例属于同一构思,其具体实现过程详见方法实施例,这里不再赘述。
本申请实施例还提供了一种聊天机器人平台。所述聊天机器人平台包括处理器和用于存储能够在处理器上运行的计算机程序的存储器,其中,所述处理器用于运行所述计算机程序时,执行本申请上述应用于聊天机器人平台中的信息处理方法的步骤。
本申请实施例提供了一种计算机存储介质,其上存储有计算机程序,该计算机程序被处理器运行时,执行本申请上述应用于聊天机器人平台中的信息处理方法的步骤。
本申请实施例还提供了一种信息处理方法,应用于终端中。所述方法包括:向融合通信系统发送搜索请求,所述搜索请求用于搜索聊天机器人信息;所述搜索请求中携带搜索条件,所述搜索条件表征搜索范围为所有运营商移动通信网络的融合通信系统。
在本申请的一种可选实施例中,所述方法还包括:所述终端区分存储本地联系人信息与聊天机器人信息。
本申请实施例中,终端对于本地联系人信息与聊天机器人信息区分存储。实际应用中,根据S-CAB协议PCC携带的特定字段(例如前述chatbot_flag字段),实现对本地联系人和聊天机器人信息的区分存储,例如,若PCC携带特定字段(如携带chatbot_flag字段),则表明联系人信息为对应于聊天机器人的联系人信息;相应的,若PCC未携带特定字段,表明联 系人信息为用户联系人信息。
终端发起搜索请求时,若搜索请求用于搜索聊天机器人信息,则搜索请求携带特定字段(如chatbot_flag字段)。
本申请实施例中,所述搜索请求包括搜索条件,所述搜索条件表征搜索范围;作为一种实施方式,所述搜索条件为所有运营商移动通信网络的融合通信系统。在其他实施方式中,所述搜索条件还可以为仅本运营商移动通信网络内部、或先本运营商移动通信网络内再其他运营商移动通信网络。
本申请实施例还提供了一种终端。所述终端包括:发送单元,配置为向融合通信系统发送搜索请求,所述搜索请求用于搜索聊天机器人信息;所述搜索请求中携带搜索条件,所述搜索条件表征搜索范围为所有运营商移动通信网络的融合通信系统。
在本申请的一种可选实施例中,所述终端还包括存储单元,配置为区分存储本地联系人信息与聊天机器人信息。
本申请实施例中,所述终端的发送单元,在实际应用中可通过通信模组(包含:基础通信套件、操作系统、通信模块、标准化接口和协议等)及收发天线实现;所述终端中的存储单元,在实际应用中可通过存储器实现。
需要说明的是:上述实施例提供的终端在进行信息处理时,仅以上述各程序模块的划分进行举例说明,实际应用中,可以根据需要而将上述处理分配由不同的程序模块完成,即将终端的内部结构划分成不同的程序模块,以完成以上描述的全部或者部分处理。另外,上述实施例提供的终端与信息处理方法实施例属于同一构思,其具体实现过程详见方法实施例,这里不再赘述。
本申请实施例还提供了一种终端,包括处理器和用于存储能够在处理 器上运行的计算机程序的存储器,其中,所述处理器用于运行所述计算机程序时,执行本申请实施例应用于终端的信息处理方法的步骤。
本申请实施例提供了一种计算机存储介质,其上存储有计算机程序,该计算机程序被处理器运行时,执行本申请实施例应用于终端的信息处理方法的步骤。
本领域内的技术人员应明白,本申请的实施例可提供为方法、系统、终端或计算机程序产品。因此,本申请可采用硬件实施例、软件实施例、或结合软件和硬件方面的实施例的形式。而且,本发明可采用在一个或多个其中包含有计算机可用程序代码的计算机可用存储介质(包括但不限于磁盘存储器和光学存储器等)上实施的计算机程序产品的形式。
本申请是参照根据本发明实施例的方法、设备(系统)、和计算机程序产品的流程图和/或方框图来描述的。应理解可由计算机程序指令实现流程图和/或方框图中的每一流程和/或方框、以及流程图和/或方框图中的流程和/或方框的结合。可提供这些计算机程序指令到通用计算机、专用计算机、嵌入式处理机或其他可编程数据处理设备的处理器以产生一个机器,使得通过计算机或其他可编程数据处理设备的处理器执行的指令产生用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的装置。
这些计算机程序指令也可存储在能引导计算机或其他可编程数据处理设备以特定方式工作的计算机可读存储器中,使得存储在该计算机可读存储器中的指令产生包括指令装置的制造品,该指令装置实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能。
这些计算机程序指令也可装载到计算机或其他可编程数据处理设备上,使得在计算机或其他可编程设备上执行一系列操作步骤以产生计算机实现的处理,从而在计算机或其他可编程设备上执行的指令提供用于实现 在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的步骤。
以上所述,仅为本申请的较佳实施例而已,并非用于限定本申请的保护范围。
Claims (40)
- 一种信息处理方法,所述方法包括:融合通信系统与至少一个其他融合通信系统传输聊天机器人信息;所述聊天机器人信息基于所述融合通信系统与所述至少一个其他融合通信系统中的任一其他融合通信系统的连接发送。
- 根据权利要求1所述的方法,其中,所述方法还包括:所述融合通信系统与至少一个其他融合通信系统建立连接;所述融合通信系统与至少一个其他融合通信系统建立连接,包括:所述融合通信系统与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第一连接;或者,所述融合通信系统通过融合通信转发器与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第二连接。
- 根据权利要求2所述的方法,其中,所述方法还包括:所述融合通信系统与聊天机器人平台建立第三连接。
- 根据权利要求1所述的方法,其中,所述方法还包括:所述融合通信系统识别出满足第一预设条件的聊天机器人信息,将满足第一预设条件的聊天机器人信息生成第一类聊天机器人信息。
- 根据权利要求4所述的方法,其中,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统将所述第一类聊天机器人信息作为第一聊天机器人信息同步至所述至少一个其他融合通信系统。
- 根据权利要求1所述的方法,其中,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统获得并存储来自所述至少一个其他融合通信系统中任一其他融合通信系统的第二聊天机器人信息;所述第二聊天机器人信息 为所述至少一个其他融合通信系统中任一其他融合通信系统存储的第一类聊天机器人信息。
- 根据权利要求6所述的方法,其中,所述第二聊天机器人信息包括有效时长;所述方法还包括:当所述第二聊天机器人信息的存储时长满足所述有效时长时,删除所述第二聊天机器人信息。
- 根据权利要求1所述的方法,其中,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统分别向所述至少一个其他融合通信系统发送第一获取请求;所述第一获取请求用于获得所述至少一个其他融合通信系统中的第一类聊天机器人信息;获得来自所述至少一个其他融合通信系统中任一其他融合通信系统的第三聊天机器人信息。
- 根据权利要求8所述的方法,其中,所述方法还包括:基于所述第三聊天机器人信息更新在先存储的与所述任一其他融合通信系统相关联的聊天机器人信息。
- 根据权利要求1所述的方法,其中,所述融合通信系统与所述至少一个其他融合通信系统传输聊天机器人信息,包括:所述融合通信系统获得来自所述至少一个其他融合通信系统中的任一融合通信系统的第二获取请求;基于所述第二获取请求将第四聊天机器人信息发送至所述任一融合通信系统;所述第四聊天机器人信息为满足第一预设条件的第一类聊天机器人信息。
- 根据权利要求3所述的方法,其中,所述方法还包括:所述融合通信系统通过所述第三连接与所述聊天机器人平台同步聊天 机器人信息,将新增聊天机器人信息存储为第二类聊天机器人信息,或者删除已存储的聊天机器人信息。
- 根据权利要求1至11任一项所述的方法,其中,所述方法还包括:所述融合通信系统获得来自终端的第一搜索请求;基于所述第一搜索请求携带的第一搜索条件和第一关键数据搜索存储的聊天机器人信息,获得与所述关键数据匹配的第五聊天机器人信息;将所述第五聊天机器人信息发送至所述终端。
- 根据权利要求1至11任一项所述的方法,其中,所述方法还包括:所述融合通信系统获得来自终端的第二搜索请求;基于所述第二搜索请求携带的第二搜索条件和第二关键数据搜索存储的聊天机器人信息,以及向所述至少一个其他融合通信系统发送第三搜索请求,所述第三搜索请求包括所述第二关键数据;获得本地存储和/或来自所述至少一个其他融合通信系统的满足所述第二关键数据的第六聊天机器人信息;将所述第六聊天机器人信息发送至所述终端。
- 一种融合通信系统,所述融合通信系统包括通讯模块和热点数据处理模块;其中,所述热点数据处理模块,配置为利用所述通讯模块与所述至少一个其他融合通信系统传输聊天机器人信息;所述聊天机器人信息基于与所述至少一个其他融合通信系统中的任一其他融合通信系统的连接发送。
- 根据权利要求14所述的系统,其中,所述融合通信系统还包括简单融合地址本模块,配置为利用所述通讯模块与至少一个其他融合通信系统建立连接;其中,所述简单融合地址本模块,配置为利用所述通讯模块与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第一连接;或者, 利用所述通讯模块通过融合通信转发器与所述至少一个其他融合通信系统中的任一其他融合通信系统建立第二连接。
- 根据权利要求15所述的系统,其中,所述简单融合地址本模块,还配置为利用所述通讯模块与聊天机器人平台建立第三连接。
- 根据权利要求14所述的系统,其中,所述热点数据处理模块,还配置为识别出满足第一预设条件的聊天机器人信息,将满足第一预设条件的聊天机器人信息生成第一类聊天机器人信息。
- 根据权利要求17所述的系统,其中,所述热点数据处理模块,配置为将所述第一类聊天机器人信息作为第一聊天机器人信息同步至所述至少一个其他融合通信系统。
- 根据权利要求14所述的系统,其中,所述系统还包括信息存储模块;所述热点数据处理模块,配置为获得来自所述至少一个其他融合通信系统中任一其他融合通信系统的第二聊天机器人信息;所述第二聊天机器人信息为所述至少一个其他融合通信系统中任一其他融合通信系统存储的第一类聊天机器人信息;所述信息存储模块,配置为存储作为第一类聊天机器人信息的所述第二聊天机器人信息。
- 根据权利要求19所述的系统,其中,所述第二聊天机器人信息包括有效时长;所述热点数据处理模块,还配置为当所述第二聊天机器人信息的存储时长满足所述有效时长时,删除所述信息存储模块存储的所述第二聊天机器人信息。
- 根据权利要求14所述的系统,其中,所述系统还包括信息存储模块;所述热点数据处理模块,配置为分别向所述至少一个其他融合通信系 统发送第一获取请求;所述第一获取请求用于获得所述至少一个其他融合通信系统中的第一类聊天机器人信息;获得来自所述至少一个其他融合通信系统中任一其他融合通信系统的第三聊天机器人信息;所述信息存储模块,配置为存储作为第一类聊天机器人信息的所述第三聊天机器人信息。
- 根据权利要求21所述的系统,其中,所述热点数据处理模块,还配置为基于所述第三聊天机器人信息更新所述信息存储模块在先存储的与所述任一其他融合通信系统相关联的聊天机器人信息。
- 根据权利要求14所述的系统,其中,所述系统还包括信息存储模块,配置为存储满足第一预设条件的第一类聊天机器人信息;所述热点数据处理模块,配置为获得来自所述至少一个其他融合通信系统中的任一融合通信系统的第二获取请求;基于所述第二获取请求将第四聊天机器人信息发送至所述任一融合通信系统;所述第四聊天机器人信息为所述信息存储模块中存储的所述第一类聊天机器人信息。
- 根据权利要求16所述的系统,其中,所述系统还包括信息存储模块;所述简单融合地址本模块,配置为通过所述第三连接与所述聊天机器人平台同步聊天机器人信息;将新增聊天机器人信息存储为第二类聊天机器人信息,或者删除已存储的聊天机器人信息;所述信息存储模块,配置为存储作为第二类聊天机器人信息的所述新增聊天机器人信息。
- 根据权利要求14至24任一项所述的系统,其中,所述简单融合地址本模块,还配置为获得来自终端的第一搜索请求;基于所述第一搜索请求携带的第一搜索条件和第一关键数据搜索所述信息存储模块存储的聊天机器人信息,获得与所述关键数据匹配的第五聊天机器人信息;将所述 第五聊天机器人信息发送至所述终端。
- 根据权利要求14至24任一项所述的系统,其中,所述简单融合地址本模块,还配置为获得来自终端的第二搜索请求;基于所述第二搜索请求携带的第二搜索条件和第二关键数据搜索所述信息存储模块存储的聊天机器人信息,以及向所述至少一个其他融合通信系统发送第三搜索请求,所述第三搜索请求包括所述第二关键数据;获得本地存储和/或来自所述至少一个其他融合通信系统的满足所述第二关键数据的第六聊天机器人信息;将所述第六聊天机器人信息发送至所述终端。
- 一种计算机存储介质,其上存储有计算机指令,该指令被处理器执行时实现权利要求1至13任一项所述方法的步骤。
- 一种融合通信系统,包括存储器、处理器及存储在存储器上并可在处理器上运行的计算机程序,所述处理器执行所述程序时实现权利要求1至13任一项所述方法的步骤。
- 一种信息处理方法,所述方法包括:聊天机器人平台接收来自聊天机器人的注册或注销请求,基于所述注册或注销请求向融合通信系统发起聊天机器人信息同步。
- 根据权利要求29所述的方法,其中,所述方法还包括:所述聊天机器人平台与所述融合通信系统建立第三连接。
- 一种聊天机器人平台,所述聊天机器人平台包括:接收单元和同步单元;其中,所述接收单元,配置为接收来自聊天机器人的注册或注销请求;所述同步单元,配置为基于所述接收单元接收的所述注册或注销请求向融合通信系统发起聊天机器人信息同步。
- 根据权利要求31所述的聊天机器人平台,其中,所述聊天机器人平台还包括连接建立单元,配置为与所述融合通信系统建立第三连接。
- 一种计算机存储介质,其上存储有计算机指令,该指令被处理器执行时实现权利要求29或30所述方法的步骤。
- 一种聊天机器人平台,包括存储器、处理器及存储在存储器上并可在处理器上运行的计算机程序,所述处理器执行所述程序时实现权利要求29或30所述方法的步骤。
- 一种信息处理方法,所述方法包括:终端向融合通信系统发送搜索请求,所述搜索请求用于搜索聊天机器人信息;所述搜索请求中携带搜索条件,所述搜索条件表征搜索范围为所有运营商移动通信网络的融合通信系统。
- 根据权利要求35所述的方法,其中,所述方法还包括:所述终端区分存储本地联系人信息与聊天机器人信息。
- 一种终端,所述终端包括:发送单元,配置为向融合通信系统发送搜索请求,所述搜索请求用于搜索聊天机器人信息;所述搜索请求中携带搜索条件,所述搜索条件表征搜索范围为所有运营商移动通信网络的融合通信系统。
- 根据权利要求37所述的终端,其中,所述终端还包括存储单元,配置为区分存储本地联系人信息与聊天机器人信息。
- 一种计算机存储介质,其上存储有计算机指令,该指令被处理器执行时实现权利要求35或36所述方法的步骤。
- 一种终端,包括存储器、处理器及存储在存储器上并可在处理器上运行的计算机程序,所述处理器执行所述程序时实现权利要求35或36所述方法的步骤。
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