WO2019090995A1 - Self-service account opening and card issuing method, self-service terminal, and computer-readable storage medium - Google Patents

Self-service account opening and card issuing method, self-service terminal, and computer-readable storage medium Download PDF

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Publication number
WO2019090995A1
WO2019090995A1 PCT/CN2018/074998 CN2018074998W WO2019090995A1 WO 2019090995 A1 WO2019090995 A1 WO 2019090995A1 CN 2018074998 W CN2018074998 W CN 2018074998W WO 2019090995 A1 WO2019090995 A1 WO 2019090995A1
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WO
WIPO (PCT)
Prior art keywords
self
card
information
user
account opening
Prior art date
Application number
PCT/CN2018/074998
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French (fr)
Chinese (zh)
Inventor
凌永辉
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平安科技(深圳)有限公司
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Publication of WO2019090995A1 publication Critical patent/WO2019090995A1/en

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06KGRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K13/00Conveying record carriers from one station to another, e.g. from stack to punching mechanism
    • G06K13/18Conveying record carriers from one station to another, e.g. from stack to punching mechanism the record carrier being longitudinally extended, e.g. punched tape
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F19/00Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20Automatic teller machines [ATMs]

Definitions

  • the present application relates to the field of information, and in particular, to a self-service account opening method, a self-service terminal, and a computer readable storage medium.
  • the main purpose of the present application is to provide a self-service account opening method, a self-service terminal, and a computer-readable storage medium, which are designed to solve the problem that the bank manual counter business is busy and the user has long waiting time for the account opening business.
  • a self-service card issuing method is provided in a bank self-issuing card issuing system, the self-service card issuing system includes a self-service terminal and a remote agent terminal communicably connected with the self-service terminal; Including the following steps:
  • the card After receiving the card-making instruction issued by the remote agent terminal, and receiving the authorization information input by the on-site authorized person on the self-service terminal, the card is made according to the card-making instruction and the authorization information.
  • the present application further provides a self-service terminal, where the self-service terminal includes:
  • the obtaining module is configured to obtain an account opening application information of the user in response to the account opening application initiated by the user;
  • a sending module configured to send the account opening application information to the remote agent terminal, so that the remote agent performs an account opening application review
  • a judging module configured to determine whether the card-making instruction issued by the remote agent terminal is received, and whether the authorization information input by the on-site authorized person on the self-service terminal is received;
  • a card-making module configured to receive a card-making instruction issued by the remote agent terminal, and receive authorization information input by the on-site licensor on the self-service terminal, according to the card-making instruction and the authorization information system card.
  • the present application further provides a self-service terminal, including: a memory, a processor, and a self-service account issuing program stored on the memory and operable on the processor,
  • the self-service account opening card issuing program is executed by the processor to implement the steps of the self-service account opening method as described above.
  • the present application further provides a computer readable storage medium, where the self-service account issuing program is stored by the processor, and the self-service account issuing program is implemented as described above.
  • the steps for self-service account opening method are described above.
  • the application obtains the account opening application information of the user by using the self-service terminal to respond to the user-initiated account opening application, and sends the account opening application information to the remote agent terminal for remote agent to conduct an account opening application review;
  • the card-making instruction issued by the remote agent terminal and the authorization information input by the on-site licensor on the self-service terminal; receiving the card-making instruction issued by the remote agent terminal, and receiving the on-site licensor at the self-service
  • the authorization information is input on the terminal, the card is made according to the card making instruction and the authorization information.
  • the card household business that the bank manual counter needs to handle can be diverted to the self-service terminal, thereby alleviating the busy labor of the bank manual counter. The long waiting time for business processing.
  • FIG. 1 is a schematic diagram of a network structure of a self-service card issuing system in the present application
  • FIG. 2 is a schematic structural diagram of a module of a self-service terminal according to an embodiment of the present application
  • FIG. 3 is a flowchart of a method for self-service card issuing method of the self-service card issuing system in FIG. 1 in the first embodiment of the present application;
  • FIG. 4 is a flowchart of a method for a self-service card issuing method of the self-service card issuing system in FIG. 1 according to a second embodiment of the present application;
  • FIG. 5 is a flowchart of a method for a self-service card issuing method of the self-service card issuing system in FIG. 1 according to a third embodiment of the present application.
  • the application provides a self-service terminal.
  • the self-service terminal 110 is applied to the bank self-service card issuing system 100.
  • the self-service card issuing system 100 includes a self-service terminal 110 and a remote agent terminal 120.
  • the self-service terminal 110 can be used.
  • the number of remote agent terminals 120 may be multiple, and the remote agent terminal 120 is configured to obtain information that needs to be audited from the self-service terminal 110, and assist the remote agent to review the service requested by the user.
  • the remote agent may be an authorized bank worker, an intelligent robot with corresponding functions, and the like.
  • the user can initiate a service request to the self-service terminal 110, and the self-service terminal 110 responds to the service request initiated by the user, and establishes a communication connection with the remote agent terminal 120 according to the type of service to be handled.
  • the communication connection may be various wired or In the wireless direct communication connection manner, the self-service terminal 110 and the remote agent terminal 120 may communicate with each other through a wireless local area network or the Internet.
  • the self-service terminal 110 includes components such as a display unit 11, an input unit 12, a memory 13, a processor 14, and a power source 15. Those skilled in the art will appreciate that the self-service terminal 110 illustrated in FIG. 1 may also include more or fewer components than those illustrated, or some components may be combined, or different component arrangements.
  • the input unit 12 is covered on the display unit 11, and the input unit 12 may not be disposed on the display unit 11, and may be disposed in the vicinity of the display unit 11 in the form of a physical button for detecting the user at the input unit 12.
  • the touch operation is performed on or near the touch operation, and the touch operation is transmitted to the processor 14 to determine the type of the touch event, and then the processor 14 provides a corresponding visual output on the display unit 11 according to the type of the touch event.
  • the self-service terminal 110 further carries an image capturing unit for acquiring a video image of a process of recording a card opening process when the user performs the card opening service.
  • the self-service terminal 110 may further include a card issuance unit 17 configured to issue a card or passbook-type account certificate to the user according to an instruction of the processor when the card-opening business is handled.
  • the self-service terminal 110 may further include an information input unit 16, which may be integrated into the input unit 12, and the information input unit 16 may further include a physical keyboard, a fingerprint identification device, and/or an identity document reading device. Wait.
  • the method includes the following steps:
  • Step S10 Acquire an account opening application information of the user in response to the account opening application initiated by the user;
  • the self-service terminal displays the banking service processing interface stored in the memory through the display unit, and the user can be close to the self-service terminal, and the touch instruction is generated by the input unit of the touch self-service terminal to select the banking service to be processed, and the self-service terminal receives the touch instruction of the user. Will respond to user-initiated account opening applications.
  • the banking service mainly emphasized is the bank account opening application business.
  • the self-service terminal After receiving the account-initiated application initiated by the user, the self-service terminal establishes a communication connection with the remote agent terminal.
  • the conditions for establishing a communication connection between the self-service terminal and the remote agent terminal may be random, that is, the remote agent terminal may be randomly assigned to the user, and different remote agent terminals may be allocated to the self-service terminal according to different types of service types, and one self-service terminal may also be used. Fixed a remote agent terminal, and can also match the self-service terminal according to the busyness of the remote agent terminal.
  • the remote agent terminal After establishing a communication connection with the self-service terminal, the remote agent terminal will receive the service determined by the user, but before all the services are processed, in order to ensure the security of the information and collect the basic materials required for the business processing, the remote agent needs to be described.
  • the remote agent terminal sends a request for obtaining the account opening application information of the user to the self-service terminal.
  • the self-service terminal When the self-service terminal responds to the request, the self-service terminal prompts the user to request the account opening application information that needs to be prepared. The user will input the account opening application information through the information input unit of the self-service terminal according to the prompt of the self-service terminal.
  • the account opening application information includes: identity information and account type information; wherein the identity information includes at least one of the following information: a user's identity card positive information, an identity card reverse information, a user fingerprint information, and a user's live shooting. Face image.
  • Step S20 Send the account opening application information to the remote agent terminal, so that the remote agent can perform an account opening application review;
  • the processor of the self-service terminal feeds back the account opening application information to the remote agent terminal for review, and the remote agent corresponding to the remote agent terminal verifies the accuracy of the user identity information. After the remote agent terminal successfully authenticates the user identity information, the user identity verification is sent to the self-service terminal.
  • Step S30 determining whether the card-making instruction issued by the remote agent terminal is received, and whether the authorization information input by the on-site authorized person on the self-service terminal is received;
  • the self-service terminal After the remote agent terminal sends the information of the identity verification to the self-service terminal, the self-service terminal further determines whether the card-making instruction issued by the remote agent terminal is received and whether the authorization information input by the on-site authorized person on the self-service terminal is received. .
  • the self-service terminal After the remote agent terminal sends the information of the identity verification to the self-service terminal, the self-service terminal prompts the on-site authorized personnel to enter the authorization letter information on the page of the self-service terminal.
  • the authorization information may be fingerprint identification information recorded by the on-site authorized personnel in the fingerprint input area of the self-service terminal, or may be password information input by the on-site authorized personnel on the display interface or the information input area of the self-service terminal, or may be an on-site authorized personnel.
  • the facial authorization information entered in the camera area of the self-service terminal and the like.
  • the remote agent terminal will also send a card-making instruction to the self-service terminal after the user's identity information is verified.
  • authorization information input by the on-site authorized personnel on the self-service terminal may be after the remote agent terminal sends the card-making instruction, or before the remote agent terminal sends the card-making instruction.
  • step S40 upon receiving the card-making instruction issued by the remote agent terminal, and receiving the authorization information input by the on-site authorized person on the self-service terminal, the card is made according to the card-making instruction and the authorization information.
  • the self-service terminal receives the card-making instruction issued by the remote agent terminal, and receives the authorization information input by the on-site authorized person on the self-service terminal, and forms a card according to the card-making instruction and the authorization information.
  • the user When receiving the audit non-passing instruction sent by the remote agent terminal, and/or not receiving the authorization information input by the on-site authorized person on the self-service terminal, the user is prompted to display a prompt message for failing to open the account.
  • the account opening application information of the user is obtained by responding to the account opening application initiated by the user; the account opening application information is sent to the remote agent terminal for remote agent to perform an account opening application review; and determining whether the remote account is received a card-making instruction issued by the agent terminal and receiving authorization information input by the on-site licensor on the self-service terminal; receiving a card-making instruction issued by the remote agent terminal, and receiving an on-site licensor at the self-service terminal
  • the authorization information is input, the card is made according to the card making instruction and the authorization information.
  • the card household business that the bank manual counter needs to handle can be diverted to the self-service terminal, thereby alleviating the busy labor of the bank manual counter. The long waiting time for business processing.
  • the method further includes:
  • Step S21 determining whether the authorization information input by the on-site authorized person on the self-service terminal is received;
  • the self-service terminal needs to send the account opening application information to the remote agent terminal.
  • the site licensor needs to input the authorization information on the self-service terminal to authorize the self-service terminal to authorize the authorization. Information is sent to the remote agent terminal.
  • Step S22 after receiving the authorization information input by the on-site licensor on the self-service terminal, detecting whether the authorization information passes the verification;
  • the self-service terminal After receiving the authorization information entered by the on-site licensor, the self-service terminal can verify whether the authorization information passes the verification.
  • the verification mode may be that the authorization information input by the on-site licensor is compared with the preset authorization information, and whether the authorization information is consistent with the preset authorization information, and if the agreement is consistent, the verification is passed.
  • Step S23 when the authorization information passes the verification, the step of sending the account opening application information to the remote agent terminal is entered.
  • the self-service terminal may send the authorization information to the remote agent terminal.
  • the pre-selection verifies whether the authorization information passes the verification, thereby ensuring the security and reliability of the information interaction.
  • step S10 includes:
  • Step S101 providing different types of account opening types and/or bank card types selectable by the user;
  • the user may choose to handle different types of bank cards already existing by the bank.
  • the user enters the account opening application information into the self-service terminal, and the self-service terminal obtains the user's account opening application information, and knows that the account opening application information is approved and displays on the display interface for the user to select.
  • Different types of account opening types and / or bank card types users choose the type of account opening and / or bank card type as needed.
  • Step S102 Acquire corresponding identity information according to the account opening type and/or the bank card type selected by the user;
  • the user who performs the service needs to be authenticated, but mainly for the security guarantee, and the basic materials required for the business processing are obtained, but actually, when the account opening business is handled, the user may also need to select different according to the user's choice.
  • the account opening type and/or bank card type obtain different account opening application information for the user. If you are applying for a VIP bank card, you may need to provide your own proof of income and proof that the bank deposit has reached the preset opening amount.
  • the user of the self-service terminal After determining the account type and/or bank card type selected by the user, the user of the self-service terminal is prompted to input the file required for the account type and/or the bank card type, and the file is entered by the information entry unit. .
  • Step S103 Generate account opening application information of the user according to the account opening type and/or the bank card type selected by the user and the identity information.
  • the account opening application information of the user is generated according to the account type and/or the bank card type selected by the user and the identity information, and the identity information includes related file information.
  • the user selects different account types and/or bank card types to handle the account opening business, and provides more choices for the user.
  • the method further includes:
  • Step S50 after the card making is completed, an input interface for setting a bank card password is provided for the user to set the password of the bank card.
  • an input interface that requires the user to input the bank card password is displayed on the display interface.
  • the bank card password can be a numeric password entered by the user, or a fingerprint information entered into the user.
  • the self-service terminal 110 may further include:
  • the obtaining module 111 is configured to obtain, according to the account opening application initiated by the user, the account opening application information of the user;
  • the sending module 112 is configured to send the account opening application information to the remote agent terminal, so that the remote agent performs an account opening application review;
  • the determining module 113 is configured to determine whether the card issuing instruction issued by the remote agent terminal is received, and whether the authorization information input by the on-site authorized person on the self-service terminal is received;
  • the card-making module 114 is configured to receive the card-making instruction issued by the remote agent terminal, and receive the authorization information input by the on-site authorized person on the self-service terminal, according to the card-making instruction and the authorization information. Card.
  • the obtaining module 111 obtains the account opening application information of the user by using the account opening application 111, and the sending module 112 sends the account opening application information to the remote agent terminal for the remote agent to apply for opening an account.
  • the judging module 113 determines whether the card-making instruction issued by the remote agent terminal is received and whether the authorization information input by the on-site authorized person on the self-service terminal is received; the card-making module 114 receives the remote agent terminal. And issuing the card making instruction, and receiving the authorization information input by the on-site authorized person on the self-service terminal, according to the card-making instruction and the authorization information.
  • the card household business that the bank manual counter needs to handle can be diverted to the self-service terminal, thereby alleviating the busy labor of the bank manual counter. The long waiting time for business processing.
  • the determining module 113 is further configured to: before the sending module 112 sends the account opening application information to the remote agent terminal, determine whether the authorization information input by the site authorized person on the self-service terminal is received. And detecting whether the authorization information passes the verification, so that when the authorization information passes the verification, the sending module 112 is controlled to send the account opening application information to the remote agent terminal.
  • the obtaining module 111 may include:
  • the type determining unit 121 provides different types of account opening types and/or bank card types that are selectable by the user;
  • the identity information obtaining unit 122 obtains corresponding identity information according to the account opening type and/or the bank card type selected by the user;
  • the account opening application information generating unit 123 generates the account opening application information of the user according to the account opening type and/or the bank card type selected by the user and the identity information.
  • the self-service terminal 110 further includes a password setting module 115, configured to provide an input interface for setting a bank card password after the card is completed, for the user to set the password of the bank card.
  • the present application further provides a self-service terminal, including a display unit 11, an input unit 12, an information input unit 16, and a card issuance unit 17, and the self-service terminal 110 further includes a processor 14, a memory 13, and a memory.
  • a self-service terminal including a display unit 11, an input unit 12, an information input unit 16, and a card issuance unit 17, and the self-service terminal 110 further includes a processor 14, a memory 13, and a memory.
  • the card After receiving the card-making instruction issued by the remote agent terminal, and receiving the authorization information input by the on-site authorized person on the self-service terminal, the card is made according to the card-making instruction and the authorization information.
  • the self-service terminal in the embodiment obtains the account opening application information of the user by responding to the account opening application initiated by the user, and sends the account opening application information to the remote agent terminal for the remote agent to conduct an account opening application review; Receiving the card-making instruction issued by the remote agent terminal and receiving the authorization information input by the on-site authorized person on the self-service terminal; receiving the card-making instruction issued by the remote agent terminal, and receiving the on-site authorization When the authorization information is input on the self-service terminal, the card is made according to the card-making instruction and the authorization information.
  • the card household business that the bank manual counter needs to handle can be diverted to the self-service terminal, thereby alleviating the busy labor of the bank manual counter. The long waiting time for business processing.
  • the determining whether the card-making instruction issued by the remote agent terminal is received and whether the authorization information input by the on-site authorized person on the self-service terminal is received it also includes:
  • the user When receiving the audit non-passing instruction sent by the remote agent terminal, and/or not receiving the authorization information input by the on-site authorized person on the self-service terminal, the user is prompted to display a prompt message for failing to open the account.
  • the account opening application information includes identity information and account type information; wherein the identity information includes at least one of the following information: a user's identity card positive information, an identity card reverse information, a user fingerprint information, and a user Face image taken on site.
  • the account opening application information of the user is generated according to the account opening type and/or the bank card type selected by the user and the identity information.
  • the step of manufacturing the card according to the card-making instruction and the authorization information further includes:
  • an input interface for setting a bank card password is provided for the user to set the password of the bank card.
  • the present application further provides a readable storage medium, on which a self-service account issuance process is stored, and the self-service account issuance process is executed by the processor to implement all the steps of the self-service account opening method according to any of the above embodiments.
  • the technical solution of the present application which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a readable storage medium (such as ROM/RAM, magnetic
  • a readable storage medium such as ROM/RAM, magnetic
  • the disc, the optical disc includes a number of instructions for causing a terminal (which may be a mobile phone, a computer, a server, an air conditioner, or a network device, etc.) to perform the methods described in the various embodiments of the present application.

Abstract

A self-service account opening and card issuing method, a self-service terminal, and a computer-readable storage medium. The method comprises: a self-service terminal responds to an account opening application launched by a user and acquires account opening application information of the user (S10); transmits the account opening application information to the remote seat terminal to allow a remote seat to review the account opening application (S20); determines whether a card making instruction issued by the remote seat terminal is received and whether authorization information inputted on the self-service terminal by an onsite authorizer is received (S30); and, when the card making instruction issued by the remote seat terminal is received and the authorization information inputted on the self-service terminal by the onsite authorizer is received, makes a card on the basis of the card making instruction and of the authorization information (S40).

Description

自助开户发卡方法、自助终端及计算机可读存储介质  Self-service account opening method, self-service terminal and computer readable storage medium
技术领域Technical field
本申请涉及信息领域,尤其涉及一种自助开户发卡方法、自助终端及计算机可读存储介质。The present application relates to the field of information, and in particular, to a self-service account opening method, a self-service terminal, and a computer readable storage medium.
背景技术Background technique
随着信息技术的发展和经济水平的提高,越来越多依靠人力进行的重复劳动被智能终端代替,但在银行业务处理时,由于涉及到金融资产结算的问题,还没有得到普及。现阶段在银行办理个人账户挂失或解挂失业务时,还是需要在人工柜台排队办理,并经由有权限的银行工作人员授权得以完成个人账户的卡户和发卡的业务。这种现象往往导致银行人工柜台业务繁忙,用户办理业务等待时间长。With the development of information technology and the improvement of economic level, more and more repetitive labor relying on manpower is replaced by intelligent terminals. However, when banking business is handled, it has not been popularized due to the problem of financial assets settlement. At this stage, when the bank handles the loss or cancellation of the personal account, it still needs to be queued at the manual counter, and the card account and the card issuance business of the personal account can be completed through the authorization of the authorized bank staff. This phenomenon often leads to busy banking counters and long waiting times for users to handle business.
申请内容Application content
本申请的主要目的在于提供一种自助开户发卡方法、自助终端及计算机可读存储介质,旨在解决银行人工柜台业务繁忙,用户办理开户办卡业务等待时间长的问题。The main purpose of the present application is to provide a self-service account opening method, a self-service terminal, and a computer-readable storage medium, which are designed to solve the problem that the bank manual counter business is busy and the user has long waiting time for the account opening business.
为实现上述目的,本申请提供的一种自助开户发卡方法,应用在银行自助发卡系统中,所述自助发卡系统包括自助终端以及与所述自助终端通信连接的远程坐席终端;所述自助发卡方法包括如下步骤:In order to achieve the above object, a self-service card issuing method is provided in a bank self-issuing card issuing system, the self-service card issuing system includes a self-service terminal and a remote agent terminal communicably connected with the self-service terminal; Including the following steps:
响应用户发起的开户申请,获取所述用户的开户申请信息;Responding to the account opening application initiated by the user, obtaining the account opening application information of the user;
将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;Sending the account opening application information to the remote agent terminal for remote agent to conduct an account opening application review;
判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;Determining whether the card-making instruction issued by the remote agent terminal is received and whether authorization information input by the on-site authorized person on the self-service terminal is received;
在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。After receiving the card-making instruction issued by the remote agent terminal, and receiving the authorization information input by the on-site authorized person on the self-service terminal, the card is made according to the card-making instruction and the authorization information.
此外,为实现上述目的,本申请还提供一种自助终端,所述自助终端包括:In addition, to achieve the above objective, the present application further provides a self-service terminal, where the self-service terminal includes:
获取模块,用于响应用户发起的开户申请,获取所述用户的开户申请信息;The obtaining module is configured to obtain an account opening application information of the user in response to the account opening application initiated by the user;
发送模块,用于将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;a sending module, configured to send the account opening application information to the remote agent terminal, so that the remote agent performs an account opening application review;
判断模块,用于判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;a judging module, configured to determine whether the card-making instruction issued by the remote agent terminal is received, and whether the authorization information input by the on-site authorized person on the self-service terminal is received;
制卡模块,用于在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。a card-making module, configured to receive a card-making instruction issued by the remote agent terminal, and receive authorization information input by the on-site licensor on the self-service terminal, according to the card-making instruction and the authorization information system card.
此外,为实现上述目的,本申请还提供一种自助终端,所述自助终端包括:存储器、处理器及存储在所述存储器上并可在所述处理器上运行的自助开户发卡程序,所述自助开户发卡程序被所述处理器执行时实现如上所述的自助开户发卡方法的步骤。In addition, in order to achieve the above object, the present application further provides a self-service terminal, including: a memory, a processor, and a self-service account issuing program stored on the memory and operable on the processor, The self-service account opening card issuing program is executed by the processor to implement the steps of the self-service account opening method as described above.
此外,为实现上述目的,本申请还提供一种计算机可读存储介质,所述计算机可读存储介质上存储有自助开户发卡程序,所述自助开户发卡程序被处理器执行时实现如上所述的自助开户发卡方法的步骤。In addition, in order to achieve the above object, the present application further provides a computer readable storage medium, where the self-service account issuing program is stored by the processor, and the self-service account issuing program is implemented as described above. The steps for self-service account opening method.
本申请通过自助终端响应用户发起的开户申请,获取所述用户的开户申请信息;将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。由于用户所有的操作都在自助终端上执行,再配合远程坐席终端办理用户的开户业务,能够将银行人工柜台需要办理的卡户业务分流一部分至自助终端,从而缓解了银行人工柜台业务繁忙,用户办理业务等待时间长的情况。The application obtains the account opening application information of the user by using the self-service terminal to respond to the user-initiated account opening application, and sends the account opening application information to the remote agent terminal for remote agent to conduct an account opening application review; The card-making instruction issued by the remote agent terminal and the authorization information input by the on-site licensor on the self-service terminal; receiving the card-making instruction issued by the remote agent terminal, and receiving the on-site licensor at the self-service When the authorization information is input on the terminal, the card is made according to the card making instruction and the authorization information. Since all the operations of the user are executed on the self-service terminal, and the remote agent terminal is used to handle the user's account opening business, the card household business that the bank manual counter needs to handle can be diverted to the self-service terminal, thereby alleviating the busy labor of the bank manual counter. The long waiting time for business processing.
附图说明DRAWINGS
图1为本申请中的自助发卡系统的网络结构示意图;1 is a schematic diagram of a network structure of a self-service card issuing system in the present application;
图2为本申请一实施例中的自助终端的模块结构示意图;2 is a schematic structural diagram of a module of a self-service terminal according to an embodiment of the present application;
图3为本申请第一实施例中用于图1中的自助发卡系统的自助开户发卡方法的方法流程图;3 is a flowchart of a method for self-service card issuing method of the self-service card issuing system in FIG. 1 in the first embodiment of the present application;
图4为本申请第二实施例中用于图1中的自助发卡系统的自助开户发卡方法的方法流程图;4 is a flowchart of a method for a self-service card issuing method of the self-service card issuing system in FIG. 1 according to a second embodiment of the present application;
图5为本申请第三实施例中用于图1中的自助发卡系统的自助开户发卡方法的方法流程图。FIG. 5 is a flowchart of a method for a self-service card issuing method of the self-service card issuing system in FIG. 1 according to a third embodiment of the present application.
本申请目的的实现、功能特点及优点将结合实施例,参照附图做进一步说明。The implementation, functional features and advantages of the present application will be further described with reference to the accompanying drawings.
具体实施方式Detailed ways
应当理解,此处所描述的具体实施例仅仅用以解释本申请,并不用于限定本申请。It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting.
在后续的描述中,使用用于表示元件的诸如“模块”、“部件”或“单元”的后缀仅为了有利于本申请的说明,其本身没有特定的意义。因此,“模块”、“部件”或“单元”可以混合地使用。In the following description, the suffixes such as "module," "component," or "unit" used to denote an element are merely illustrative for the benefit of the present application, and have no particular meaning per se. Therefore, "module", "component" or "unit" can be used in combination.
本申请提供一种自助终端,参照图1和图2,该自助终端110应用在银行自助发卡系统100中,所述银行自助发卡系统100中包括自助终端110和远程坐席终端120,自助终端110可以分布在各个银行机构,远程坐席终端120的数量可以有多台,所述远程坐席终端120用于从自助终端110获取需要审核的信息,帮助远程坐席审核用户请求办理的业务。其中,所述远程坐席可以是经过授权的银行工作人员,也可以是有相应功能的智能机器人,等等。The application provides a self-service terminal. The self-service terminal 110 is applied to the bank self-service card issuing system 100. The self-service card issuing system 100 includes a self-service terminal 110 and a remote agent terminal 120. The self-service terminal 110 can be used. The number of remote agent terminals 120 may be multiple, and the remote agent terminal 120 is configured to obtain information that needs to be audited from the self-service terminal 110, and assist the remote agent to review the service requested by the user. The remote agent may be an authorized bank worker, an intelligent robot with corresponding functions, and the like.
用户可以向自助终端110发起业务办理请求,自助终端110响应用户发起的业务办理请求,并根据需要办理的业务类型与远程坐席终端120建立通信连接,所述通信连接的方式可以是各种有线或者无线的直接通讯连接的方式,也可以是所述自助终端110与所述远程坐席终端120通过无线局域网、互联网相互通信连接。The user can initiate a service request to the self-service terminal 110, and the self-service terminal 110 responds to the service request initiated by the user, and establishes a communication connection with the remote agent terminal 120 according to the type of service to be handled. The communication connection may be various wired or In the wireless direct communication connection manner, the self-service terminal 110 and the remote agent terminal 120 may communicate with each other through a wireless local area network or the Internet.
图2为本申请各个实施例的所述自助终端110的硬件结构模块示意图,所述自助终端110包括显示单元11、输入单元12、存储器13、处理器14以及电源15等部件。本领域技术人员可以理解,图1中示出的自助终端110还可以包括比图示更多或更少的部件,或者组合某些部件,或者不同的部件布置。其中,所述输入单元12覆盖于显示单元11上,所述输入单元12也可以不覆盖于显示单元11上,可以以实体按键的形式设置在显示单元11附近,用于检测用户在输入单元12上或附近的触控操作,并将所述触控操作传送给处理器14以确定触控事件的类型,随后处理器14根据触控事件的类型在显示单元11上提供相应的视觉输出。所述自助终端110还携带有摄像单元,用于获取用户在办理开卡业务时录制开卡过程的视频图像。2 is a schematic diagram of hardware structure modules of the self-service terminal 110 according to various embodiments of the present application. The self-service terminal 110 includes components such as a display unit 11, an input unit 12, a memory 13, a processor 14, and a power source 15. Those skilled in the art will appreciate that the self-service terminal 110 illustrated in FIG. 1 may also include more or fewer components than those illustrated, or some components may be combined, or different component arrangements. The input unit 12 is covered on the display unit 11, and the input unit 12 may not be disposed on the display unit 11, and may be disposed in the vicinity of the display unit 11 in the form of a physical button for detecting the user at the input unit 12. The touch operation is performed on or near the touch operation, and the touch operation is transmitted to the processor 14 to determine the type of the touch event, and then the processor 14 provides a corresponding visual output on the display unit 11 according to the type of the touch event. The self-service terminal 110 further carries an image capturing unit for acquiring a video image of a process of recording a card opening process when the user performs the card opening service.
所述自助终端110还可以包括发卡单元17,用于在办理开户办卡业务时,根据处理器的指令给用户发放卡片或存折类的账户凭证。所述自助终端110还可以包括信息录入单元16,所述信息录入单元16可以集成到输入单元12中,所述信息录入单元16还可以包括实体键盘、指纹识别装置和/或身份证件读取装置等。The self-service terminal 110 may further include a card issuance unit 17 configured to issue a card or passbook-type account certificate to the user according to an instruction of the processor when the card-opening business is handled. The self-service terminal 110 may further include an information input unit 16, which may be integrated into the input unit 12, and the information input unit 16 may further include a physical keyboard, a fingerprint identification device, and/or an identity document reading device. Wait.
基于上述硬件结构,提出一种自助开户发卡方法。Based on the above hardware structure, a self-service account opening method is proposed.
参见图3,在本申请自助开户发卡方法的第一实施例中,所述方法包括步骤:Referring to FIG. 3, in a first embodiment of the self-service account opening method of the present application, the method includes the following steps:
步骤S10,响应用户发起的开户申请,获取所述用户的开户申请信息;Step S10: Acquire an account opening application information of the user in response to the account opening application initiated by the user;
自助终端通过显示单元显示存储器中存储的银行业务办理界面,用户可以靠近自助终端,通过触控自助终端的输入单元产生触控指令选择需要办理的银行业务,自助终端接收到用户的触控指令后,将响应用户发起的开户申请。The self-service terminal displays the banking service processing interface stored in the memory through the display unit, and the user can be close to the self-service terminal, and the touch instruction is generated by the input unit of the touch self-service terminal to select the banking service to be processed, and the self-service terminal receives the touch instruction of the user. Will respond to user-initiated account opening applications.
需要说明的是,在本实施例中,主要强调的办理的银行业务是银行个人的开户申请业务。It should be noted that, in this embodiment, the banking service mainly emphasized is the bank account opening application business.
此外,在接收到用户发起的开户申请后,自助终端与远程坐席终端建立通信连接。自助终端与远程坐席终端建立通信连接的条件可以是随机的,即是可以随机为用户分配远程坐席终端,可以按照办理业务类型的不同为自助终端分配不同的远程坐席终端,还可以一台自助终端固定一台远程坐席终端,还可以根据远程坐席终端的忙闲程度为自助终端进行匹配。In addition, after receiving the account-initiated application initiated by the user, the self-service terminal establishes a communication connection with the remote agent terminal. The conditions for establishing a communication connection between the self-service terminal and the remote agent terminal may be random, that is, the remote agent terminal may be randomly assigned to the user, and different remote agent terminals may be allocated to the self-service terminal according to different types of service types, and one self-service terminal may also be used. Fixed a remote agent terminal, and can also match the self-service terminal according to the busyness of the remote agent terminal.
远程坐席终端在与自助终端建立通信连接后,将接收到用户确定的需要办理的业务,但在所有的业务办理之前,为了保证信息的安全以及收集到业务办理所需的基础材料,需要所述远程坐席终端向自助终端发送获取用户的开户申请信息的请求,自助终端响应该请求时,将通过自助终端的显示单元向用户提示需要准备的开户申请信息。用户将根据自助终端的提示,通过自助终端的信息录入单元输入开户申请信息。After establishing a communication connection with the self-service terminal, the remote agent terminal will receive the service determined by the user, but before all the services are processed, in order to ensure the security of the information and collect the basic materials required for the business processing, the remote agent needs to be described. The remote agent terminal sends a request for obtaining the account opening application information of the user to the self-service terminal. When the self-service terminal responds to the request, the self-service terminal prompts the user to request the account opening application information that needs to be prepared. The user will input the account opening application information through the information input unit of the self-service terminal according to the prompt of the self-service terminal.
其中所述开户申请信息包括:身份信息以及账户类型信息;其中,所述身份信息包括以下信息中的至少一种:用户的身份证正面信息、身份证反面信息、用户指纹信息以及用户现场拍摄的人脸图像。The account opening application information includes: identity information and account type information; wherein the identity information includes at least one of the following information: a user's identity card positive information, an identity card reverse information, a user fingerprint information, and a user's live shooting. Face image.
步骤S20,将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;Step S20: Send the account opening application information to the remote agent terminal, so that the remote agent can perform an account opening application review;
自助终端的处理器接收到用户输入的开户申请信息时,将该身开户申请信息反馈给远程坐席终端进行审核,远程坐席终端对应的远程坐席将验证比对用户身份信息的准确性。当远程坐席终端验证用户身份信息成功后,将发送用户身份核查通过指令给自助终端。When receiving the account opening application information input by the user, the processor of the self-service terminal feeds back the account opening application information to the remote agent terminal for review, and the remote agent corresponding to the remote agent terminal verifies the accuracy of the user identity information. After the remote agent terminal successfully authenticates the user identity information, the user identity verification is sent to the self-service terminal.
步骤S30,判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;Step S30, determining whether the card-making instruction issued by the remote agent terminal is received, and whether the authorization information input by the on-site authorized person on the self-service terminal is received;
在远程坐席终端将身份核查通过的信息发送给自助终端后,自助终端进一步判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息。After the remote agent terminal sends the information of the identity verification to the self-service terminal, the self-service terminal further determines whether the card-making instruction issued by the remote agent terminal is received and whether the authorization information input by the on-site authorized person on the self-service terminal is received. .
在远程坐席终端将身份核查通过的信息发送给自助终端后,自助终端提示现场授权人员在自助终端的页面上录入授权信信息。该授权信息可以是现场授权人员在自助终端的指纹录入区域录取的指纹识别信息,也可以是现场授权人员在显示界面或者是自助终端的信息键入区输入的密码信息,还可以是现场授权人员在自助终端的摄像专区录入的面部授权信息等等。After the remote agent terminal sends the information of the identity verification to the self-service terminal, the self-service terminal prompts the on-site authorized personnel to enter the authorization letter information on the page of the self-service terminal. The authorization information may be fingerprint identification information recorded by the on-site authorized personnel in the fingerprint input area of the self-service terminal, or may be password information input by the on-site authorized personnel on the display interface or the information input area of the self-service terminal, or may be an on-site authorized personnel. The facial authorization information entered in the camera area of the self-service terminal, and the like.
同时,远程坐席终端也将在用户的身份信息核验通过后,向自助终端发送制卡指令。At the same time, the remote agent terminal will also send a card-making instruction to the self-service terminal after the user's identity information is verified.
其中,需要说明的是,现场授权人员在自助终端上输入的授权信息可以是在远程坐席终端发送制卡指令之后,也可以是在远程坐席终端发送制卡指令之前。It should be noted that the authorization information input by the on-site authorized personnel on the self-service terminal may be after the remote agent terminal sends the card-making instruction, or before the remote agent terminal sends the card-making instruction.
步骤S40,在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。In step S40, upon receiving the card-making instruction issued by the remote agent terminal, and receiving the authorization information input by the on-site authorized person on the self-service terminal, the card is made according to the card-making instruction and the authorization information.
自助终端在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。The self-service terminal receives the card-making instruction issued by the remote agent terminal, and receives the authorization information input by the on-site authorized person on the self-service terminal, and forms a card according to the card-making instruction and the authorization information.
在接收所述远程坐席终端发送的审核不通过指令,和/或未接收到现场授权者在该自助终端上输入的授权信息时,向用户显示开户失败的提示消息。When receiving the audit non-passing instruction sent by the remote agent terminal, and/or not receiving the authorization information input by the on-site authorized person on the self-service terminal, the user is prompted to display a prompt message for failing to open the account.
本实施例通过响应用户发起的开户申请,获取所述用户的开户申请信息;将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。由于用户所有的操作都在自助终端上执行,再配合远程坐席终端办理用户的开户业务,能够将银行人工柜台需要办理的卡户业务分流一部分至自助终端,从而缓解了银行人工柜台业务繁忙,用户办理业务等待时间长的情况。In this embodiment, the account opening application information of the user is obtained by responding to the account opening application initiated by the user; the account opening application information is sent to the remote agent terminal for remote agent to perform an account opening application review; and determining whether the remote account is received a card-making instruction issued by the agent terminal and receiving authorization information input by the on-site licensor on the self-service terminal; receiving a card-making instruction issued by the remote agent terminal, and receiving an on-site licensor at the self-service terminal When the authorization information is input, the card is made according to the card making instruction and the authorization information. Since all the operations of the user are executed on the self-service terminal, and the remote agent terminal is used to handle the user's account opening business, the card household business that the bank manual counter needs to handle can be diverted to the self-service terminal, thereby alleviating the busy labor of the bank manual counter. The long waiting time for business processing.
进一步地,请参阅图4,基于本申请自助开户发卡方法第一实施例,在本申请自助开户发卡方法第二实施例中,上述步骤S20之前还包括:Further, referring to FIG. 4, in the second embodiment of the method for self-service account opening and issuing according to the present application, in the second embodiment of the self-service account opening method of the present application, before the step S20, the method further includes:
步骤S21,判断是否接收到所述现场授权者在该自助终端上输入的所述授权信息;Step S21, determining whether the authorization information input by the on-site authorized person on the self-service terminal is received;
进一步地,自助终端在获取到用户的开户申请信息后,需要将该开户申请信息发送至远程坐席终端,在此之前,现场授权者需要在自助终端上输入授权信息,以授权自助终端将该授权信息发送至所述远程坐席终端。Further, after obtaining the account opening application information of the user, the self-service terminal needs to send the account opening application information to the remote agent terminal. Before this, the site licensor needs to input the authorization information on the self-service terminal to authorize the self-service terminal to authorize the authorization. Information is sent to the remote agent terminal.
步骤S22,在接收到现场授权者在所述自助终端上输入的授权信息后检测所述授权信息是否通过验证;Step S22, after receiving the authorization information input by the on-site licensor on the self-service terminal, detecting whether the authorization information passes the verification;
所述自助终端在接收到现场授权者在其上录入的授权信息后,可以验证该授权信息是否通过验证。验证方式可以为通过将现场授权者输入的授权信息与预设的授权信息比对,查询该授权信息与预设的授权信息是否一致,如果一致,则验证通过。After receiving the authorization information entered by the on-site licensor, the self-service terminal can verify whether the authorization information passes the verification. The verification mode may be that the authorization information input by the on-site licensor is compared with the preset authorization information, and whether the authorization information is consistent with the preset authorization information, and if the agreement is consistent, the verification is passed.
步骤S23,在所述授权信息通过验证时,进入将所述开户申请信息发送至所述远程坐席终端的步骤。Step S23, when the authorization information passes the verification, the step of sending the account opening application information to the remote agent terminal is entered.
在所述授权信息通过验证时,所述自助终端可以将该授权信息发送给所述远程坐席终端。When the authorization information passes the verification, the self-service terminal may send the authorization information to the remote agent terminal.
在本实施例中,通过上述的在向远程坐席终端发送开户申请信息前,预选验证该授权信息是否通过验证,保证了信息交互的安全和可靠。In this embodiment, before the account opening application information is sent to the remote agent terminal, the pre-selection verifies whether the authorization information passes the verification, thereby ensuring the security and reliability of the information interaction.
进一步地,请参阅图5,基于本申请自助开户发卡方法第二实施例,在本申请自助开户发卡方法第三实施例中,上述步骤S10包括:Further, referring to FIG. 5, in the third embodiment of the self-service account opening method according to the present application, in the third embodiment of the self-service account opening method, the foregoing step S10 includes:
步骤S101,提供可供用户选择的不同类型的开户类型和/或银行卡类型;Step S101, providing different types of account opening types and/or bank card types selectable by the user;
在本实施例中,进一步说明用户在申请开户办卡时,可以选择办理该银行已有的不同类型的银行卡。用户在办理开户办卡业务时,将开户申请信息录入到自助终端,自助终端在获取到用户的开户申请信息,并已知该开户申请信息审核通过后,在其显示界面上显示可供用户选择的不同类型的开户类型和/或银行卡类型,用户根据需要选择开户类型和/或银行卡类型。In this embodiment, it is further explained that when applying for opening an account, the user may choose to handle different types of bank cards already existing by the bank. When the user handles the account opening business, the user enters the account opening application information into the self-service terminal, and the self-service terminal obtains the user's account opening application information, and knows that the account opening application information is approved and displays on the display interface for the user to select. Different types of account opening types and / or bank card types, users choose the type of account opening and / or bank card type as needed.
步骤S102,根据用户选择的开户类型和/或银行卡类型,获取相应的身份信息;Step S102: Acquire corresponding identity information according to the account opening type and/or the bank card type selected by the user;
虽然在前述实施例中需要对办理业务的用户进行身份验证,但主要是为了安全保证,并且得到业务办理所需的基本材料,但是实际在办理开户业务时,可能还需要根据用户选择的不同的开户类型和/或银行卡类型获取用户不同的开户申请信息。如办理贵宾银行卡时,可能需要用户提供自身的收入证明以及银行存款达到预设的开卡额的证明等等。Although in the foregoing embodiment, the user who performs the service needs to be authenticated, but mainly for the security guarantee, and the basic materials required for the business processing are obtained, but actually, when the account opening business is handled, the user may also need to select different according to the user's choice. The account opening type and/or bank card type obtain different account opening application information for the user. If you are applying for a VIP bank card, you may need to provide your own proof of income and proof that the bank deposit has reached the preset opening amount.
在确定用户选择的开户类型和/或银行卡类型后,还将通过自助终端的显示单元提示用户输入该开户类型和/或银行卡类型办理时所需的文件,并由信息录入单元录入该文件。After determining the account type and/or bank card type selected by the user, the user of the self-service terminal is prompted to input the file required for the account type and/or the bank card type, and the file is entered by the information entry unit. .
步骤S103,根据用户选择的开户类型和/或银行卡类型以及所述身份信息,生成所述用户的开户申请信息。Step S103: Generate account opening application information of the user according to the account opening type and/or the bank card type selected by the user and the identity information.
当自助终端的获取到所需的文件时,结合用户选择的开户类型和/或银行卡类型和所述身份信息生成用户的开户申请信息,该身份信息就包括相关文件信息。When the self-service terminal obtains the required file, the account opening application information of the user is generated according to the account type and/or the bank card type selected by the user and the identity information, and the identity information includes related file information.
在本实施例中,通过上述方案,完善了用户选择不同开户类型和/或银行卡类型办理开户办卡业务的方案,为用户提供了更多的选择。In the embodiment, through the above solution, the user selects different account types and/or bank card types to handle the account opening business, and provides more choices for the user.
进一步地,在另一实施例中,所述步骤S40之后还包括:Further, in another embodiment, after the step S40, the method further includes:
步骤S50,在制卡完成后,提供设置银行卡密码的输入界面,以供用户设置所述银行卡的密码。Step S50, after the card making is completed, an input interface for setting a bank card password is provided for the user to set the password of the bank card.
在本实施例中,进一步指出在自助终端完成制卡后,将在显示界面上显示需要用户输入银行卡密码的输入界面。该银行卡密码可以为录入用户输入的数字密码,也可以为录入用户的指纹信息。In this embodiment, it is further indicated that after the self-service terminal completes the card making, an input interface that requires the user to input the bank card password is displayed on the display interface. The bank card password can be a numeric password entered by the user, or a fingerprint information entered into the user.
请再次参考图1,在一实施例中,所述自助终端110还可以包括:Referring to FIG. 1 again, in an embodiment, the self-service terminal 110 may further include:
获取模块111,用于响应用户发起的开户申请,获取所述用户的开户申请信息;The obtaining module 111 is configured to obtain, according to the account opening application initiated by the user, the account opening application information of the user;
发送模块112,用于将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;The sending module 112 is configured to send the account opening application information to the remote agent terminal, so that the remote agent performs an account opening application review;
判断模块113,用于判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;The determining module 113 is configured to determine whether the card issuing instruction issued by the remote agent terminal is received, and whether the authorization information input by the on-site authorized person on the self-service terminal is received;
制卡模块114,用于在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。The card-making module 114 is configured to receive the card-making instruction issued by the remote agent terminal, and receive the authorization information input by the on-site authorized person on the self-service terminal, according to the card-making instruction and the authorization information. Card.
在本实施例中,通过获取模块111响应用户发起的开户申请,获取所述用户的开户申请信息;发送模块112将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;判断模块113判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;制卡模块114在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。由于用户所有的操作都在自助终端上执行,再配合远程坐席终端办理用户的开户业务,能够将银行人工柜台需要办理的卡户业务分流一部分至自助终端,从而缓解了银行人工柜台业务繁忙,用户办理业务等待时间长的情况。In this embodiment, the obtaining module 111 obtains the account opening application information of the user by using the account opening application 111, and the sending module 112 sends the account opening application information to the remote agent terminal for the remote agent to apply for opening an account. The judging module 113 determines whether the card-making instruction issued by the remote agent terminal is received and whether the authorization information input by the on-site authorized person on the self-service terminal is received; the card-making module 114 receives the remote agent terminal. And issuing the card making instruction, and receiving the authorization information input by the on-site authorized person on the self-service terminal, according to the card-making instruction and the authorization information. Since all the operations of the user are executed on the self-service terminal, and the remote agent terminal is used to handle the user's account opening business, the card household business that the bank manual counter needs to handle can be diverted to the self-service terminal, thereby alleviating the busy labor of the bank manual counter. The long waiting time for business processing.
进一步地,所述判断模块113还用于在发送模块112将所述开户申请信息发送至所述远程坐席终端之前,判断是否接收到所述现场授权者在该自助终端上输入的所述授权信息,并检测所述授权信息是否通过验证,以在所述授权信息通过验证时,控制所述发送模块112将所述开户申请信息发送至所述远程坐席终端。Further, the determining module 113 is further configured to: before the sending module 112 sends the account opening application information to the remote agent terminal, determine whether the authorization information input by the site authorized person on the self-service terminal is received. And detecting whether the authorization information passes the verification, so that when the authorization information passes the verification, the sending module 112 is controlled to send the account opening application information to the remote agent terminal.
进一步地,所述获取模块111可以包括:Further, the obtaining module 111 may include:
类型确定单元121,提供可供用户选择的不同类型的开户类型和/或银行卡类型;The type determining unit 121 provides different types of account opening types and/or bank card types that are selectable by the user;
身份信息获取单元122,根据用户选择的开户类型和/或银行卡类型,获取相应的身份信息;The identity information obtaining unit 122 obtains corresponding identity information according to the account opening type and/or the bank card type selected by the user;
开户申请信息生成单元123,根据用户选择的开户类型和/或银行卡类型以及所述身份信息,生成所述用户的开户申请信息。The account opening application information generating unit 123 generates the account opening application information of the user according to the account opening type and/or the bank card type selected by the user and the identity information.
进一步地,所述自助终端110还包括密码设置模块115,用于在制卡完成后,提供设置银行卡密码的输入界面,以供用户设置所述银行卡的密码。Further, the self-service terminal 110 further includes a password setting module 115, configured to provide an input interface for setting a bank card password after the card is completed, for the user to set the password of the bank card.
在一实施例中,本申请还提供一种自助终端,包括显示单元11、输入单元12、信息录入单元16以及发卡单元17,所述自助终端110还包括处理器14、存储器13及存储在存储器13上并可在处理器14上运行的自助开户发卡程序;所述处理器执行所述自助开户发卡程序时实现如上任一实施例所述的自助开户发卡方法的步骤,包括:In an embodiment, the present application further provides a self-service terminal, including a display unit 11, an input unit 12, an information input unit 16, and a card issuance unit 17, and the self-service terminal 110 further includes a processor 14, a memory 13, and a memory. The self-service account issuance process of the self-service account opening method described in any one of the above embodiments, including:
响应用户发起的开户申请,获取所述用户的开户申请信息;Responding to the account opening application initiated by the user, obtaining the account opening application information of the user;
将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;Sending the account opening application information to the remote agent terminal for remote agent to conduct an account opening application review;
判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;Determining whether the card-making instruction issued by the remote agent terminal is received and whether authorization information input by the on-site authorized person on the self-service terminal is received;
在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。After receiving the card-making instruction issued by the remote agent terminal, and receiving the authorization information input by the on-site authorized person on the self-service terminal, the card is made according to the card-making instruction and the authorization information.
本实施例中的自助终端,通过响应用户发起的开户申请,获取所述用户的开户申请信息;将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。由于用户所有的操作都在自助终端上执行,再配合远程坐席终端办理用户的开户业务,能够将银行人工柜台需要办理的卡户业务分流一部分至自助终端,从而缓解了银行人工柜台业务繁忙,用户办理业务等待时间长的情况。The self-service terminal in the embodiment obtains the account opening application information of the user by responding to the account opening application initiated by the user, and sends the account opening application information to the remote agent terminal for the remote agent to conduct an account opening application review; Receiving the card-making instruction issued by the remote agent terminal and receiving the authorization information input by the on-site authorized person on the self-service terminal; receiving the card-making instruction issued by the remote agent terminal, and receiving the on-site authorization When the authorization information is input on the self-service terminal, the card is made according to the card-making instruction and the authorization information. Since all the operations of the user are executed on the self-service terminal, and the remote agent terminal is used to handle the user's account opening business, the card household business that the bank manual counter needs to handle can be diverted to the self-service terminal, thereby alleviating the busy labor of the bank manual counter. The long waiting time for business processing.
进一步的,所述自助开户发卡程序被所述处理器执行时还实现步骤:Further, when the self-service account opening card issuing program is executed by the processor, the steps are further implemented:
判断是否接收到所述现场授权者在该自助终端上输入的所述授权信息;Determining whether the authorization information input by the on-site authorized person on the self-service terminal is received;
在接收到现场授权者在所述自助终端上输入的授权信息后检测所述授权信息是否通过验证;After receiving the authorization information input by the on-site licensor on the self-service terminal, detecting whether the authorization information passes verification;
在所述授权信息通过验证时,进入将所述开户申请信息发送至所述远程坐席终端的步骤。And when the authorization information passes the verification, the step of sending the account opening application information to the remote agent terminal is entered.
进一步的,所述自助开户发卡程序被所述处理器执行时,所述判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息之后,还包括:Further, when the self-service account issuance process is executed by the processor, the determining whether the card-making instruction issued by the remote agent terminal is received and whether the authorization information input by the on-site authorized person on the self-service terminal is received After that, it also includes:
在接收所述远程坐席终端发送的审核不通过指令,和/或未接收到现场授权者在该自助终端上输入的授权信息时,向用户显示开户失败的提示消息。When receiving the audit non-passing instruction sent by the remote agent terminal, and/or not receiving the authorization information input by the on-site authorized person on the self-service terminal, the user is prompted to display a prompt message for failing to open the account.
进一步地,其中,所述开户申请信息包括身份信息以及账户类型信息;其中,所述身份信息包括以下信息中的至少一种:用户的身份证正面信息、身份证反面信息、用户指纹信息以及用户现场拍摄的人脸图像。Further, the account opening application information includes identity information and account type information; wherein the identity information includes at least one of the following information: a user's identity card positive information, an identity card reverse information, a user fingerprint information, and a user Face image taken on site.
进一步的,所述自助开户发卡程序被所述处理器执行时还实现步骤:Further, when the self-service account opening card issuing program is executed by the processor, the steps are further implemented:
提供可供用户选择的不同类型的开户类型和/或银行卡类型;Provide different types of account opening types and/or bank card types that users can choose from;
根据用户选择的开户类型和/或银行卡类型,获取相应的身份信息;Obtain corresponding identity information according to the type of account selected by the user and/or the type of bank card;
根据用户选择的开户类型和/或银行卡类型以及所述身份信息,生成所述用户的开户申请信息。The account opening application information of the user is generated according to the account opening type and/or the bank card type selected by the user and the identity information.
进一步地,所述自助开户发卡程序被所述处理器执行时,所述根据所述制卡指令以及所述授权信息制卡的步骤之后,还包括:Further, after the self-service account issuance process is executed by the processor, the step of manufacturing the card according to the card-making instruction and the authorization information further includes:
在制卡完成后,提供设置银行卡密码的输入界面,以供用户设置所述银行卡的密码。After the card making is completed, an input interface for setting a bank card password is provided for the user to set the password of the bank card.
本申请还提出一种可读存储介质,其上存储有自助开户发卡程序,所述自助开户发卡程序被处理器执行时实现如上述任一实施例所述的自助开户发卡方法的全部步骤。The present application further provides a readable storage medium, on which a self-service account issuance process is stored, and the self-service account issuance process is executed by the processor to implement all the steps of the self-service account opening method according to any of the above embodiments.
本说明书的描述中,参考术语“一实施例”、“另一实施例”、“其他实施例”、 或“第一实施例~第X实施例”等的描述意指结合该实施例或示例描述的特征、 结构、材料或者特点包含于本申请的至少一个实施例或示例中。在本说明书中,对上述术语的示意性表述不一定指的是相同的实施例或示例。而且,描述的特征、结构、材料、方法步骤或者特点可以在任何的一个或多个实施例或示例中以合适的方式结合。In the description of the present specification, reference is made to the terms "one embodiment", "another embodiment", "other embodiment", Or the description of the "first embodiment to the Xth embodiment" or the like means a feature described in connection with the embodiment or the example, Structures, materials or features are included in at least one embodiment or example of the application. In the present specification, the schematic representation of the above terms does not necessarily mean the same embodiment or example. Furthermore, the described features, structures, materials, method steps or features may be combined in a suitable manner in any one or more embodiments or examples.
需要说明的是,在本文中,术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含,从而使得包括一系列要素的过程、方法、物品或者装置不仅包括那些要素,而且还包括没有明确列出的其他要素,或者是还包括为这种过程、方法、物品或者装置所固有的要素。在没有更多限制的情况下,由语句“包括一个……”限定的要素,并不排除在包括该要素的过程、方法、物品或者装置中还存在另外的相同要素。It is to be understood that the term "comprises", "comprising", or any other variants thereof, is intended to encompass a non-exclusive inclusion, such that a process, method, article, or device comprising a series of elements includes those elements. It also includes other elements that are not explicitly listed, or elements that are inherent to such a process, method, article, or device. An element that is defined by the phrase "comprising a ..." does not exclude the presence of additional equivalent elements in the process, method, item, or device that comprises the element.
上述本申请实施例序号仅仅为了描述,不代表实施例的优劣。The serial numbers of the embodiments of the present application are merely for the description, and do not represent the advantages and disadvantages of the embodiments.
通过以上的实施例的描述,本领域的技术人员可以清楚地了解到上述实施例方法可借助软件加必需的通用硬件平台的方式来实现,当然也可以通过硬件,但很多情况下前者是更佳的实施例。基于这样的理解,本申请的技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来,该计算机软件产品存储在一个可读存储介质(如ROM/RAM、磁碟、光盘)中,包括若干指令用以使得一台终端(可以是手机,计算机,服务器,空调器,或者网络设备等)执行本申请各个实施例所述的方法。Through the description of the above embodiments, those skilled in the art can clearly understand that the foregoing embodiment method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be through hardware, but in many cases, the former is better. An embodiment. Based on such understanding, the technical solution of the present application, which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a readable storage medium (such as ROM/RAM, magnetic The disc, the optical disc, includes a number of instructions for causing a terminal (which may be a mobile phone, a computer, a server, an air conditioner, or a network device, etc.) to perform the methods described in the various embodiments of the present application.
以上仅为本申请的可选实施例,并非因此限制本申请的专利范围,凡是利用本申请说明书及附图内容所作的等效结构或等效流程变换,或直接或间接运用在其他相关的技术领域,均同理包括在本申请的专利保护范围内。The above is only an alternative embodiment of the present application, and thus does not limit the scope of the patent application, and the equivalent structure or equivalent process transformation of the specification and the drawings of the present application, or directly or indirectly applied to other related technologies. The fields are all included in the scope of patent protection of this application.

Claims (28)

  1. 一种自助开户发卡方法,应用在银行自助发卡系统中,其中,所述自助发卡系统包括自助终端以及与所述自助终端通信连接的远程坐席终端;所述自助开户发卡方法包括如下步骤: A self-service card issuance method, which is applied to a bank self-service card issuing system, wherein the self-service card issuing system comprises a self-service terminal and a remote agent terminal communicatively connected with the self-service terminal; and the self-service account issuing method comprises the following steps:
    响应用户发起的开户申请,获取所述用户的开户申请信息;Responding to the account opening application initiated by the user, obtaining the account opening application information of the user;
    将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;Sending the account opening application information to the remote agent terminal for remote agent to conduct an account opening application review;
    判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;Determining whether the card-making instruction issued by the remote agent terminal is received and whether authorization information input by the on-site authorized person on the self-service terminal is received;
    在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。After receiving the card-making instruction issued by the remote agent terminal, and receiving the authorization information input by the on-site authorized person on the self-service terminal, the card is made according to the card-making instruction and the authorization information.
  2. 根据权利要求1所述的自助开户发卡方法,其中,所述将所述开户申请信息发送至所述远程坐席终端的步骤之前还包括:The self-service account issuance method according to claim 1, wherein the step of transmitting the account opening application information to the remote agent terminal further comprises:
    判断是否接收到所述现场授权者在该自助终端上输入的所述授权信息;Determining whether the authorization information input by the on-site authorized person on the self-service terminal is received;
    在接收到现场授权者在所述自助终端上输入的授权信息后检测所述授权信息是否通过验证;After receiving the authorization information input by the on-site licensor on the self-service terminal, detecting whether the authorization information passes verification;
    在所述授权信息通过验证时,进入将所述开户申请信息发送至所述远程坐席终端的步骤。And when the authorization information passes the verification, the step of sending the account opening application information to the remote agent terminal is entered.
  3. 根据权利要求2所述的自助开户发卡方法,其中,所述判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息之后,还包括:The self-service account issuing method according to claim 2, wherein the determining whether the card issuing instruction issued by the remote agent terminal is received and whether the authorization information input by the on-site authorized person on the self-service terminal is received is further include:
    在接收所述远程坐席终端发送的审核不通过指令,和/或未接收到现场授权者在该自助终端上输入的授权信息时,向用户显示开户失败的提示消息。When receiving the audit non-passing instruction sent by the remote agent terminal, and/or not receiving the authorization information input by the on-site authorized person on the self-service terminal, the user is prompted to display a prompt message for failing to open the account.
  4. 根据权利要求3所述的自助开户发卡方法,其中,所述开户申请信息包括身份信息以及账户类型信息;其中,所述身份信息包括以下信息中的至少一种:用户的身份证正面信息、身份证反面信息、用户指纹信息以及用户现场拍摄的人脸图像。The self-service account opening method according to claim 3, wherein the account opening application information comprises identity information and account type information; wherein the identity information comprises at least one of the following information: a user's identity card positive information, identity The reverse side information, the user fingerprint information, and the face image taken by the user on the spot.
  5. 根据权利要求4所述的自助开户发卡方法,其中,所述响应用户发起的开户申请,获取所述用户的开户申请信息的步骤,包括:The self-service account issuance method according to claim 4, wherein the step of obtaining the account opening application information of the user in response to the user-initiated account opening application comprises:
    提供可供用户选择的不同类型的开户类型和/或银行卡类型;Provide different types of account opening types and/or bank card types that users can choose from;
    根据用户选择的开户类型和/或银行卡类型,获取相应的身份信息;Obtain corresponding identity information according to the type of account selected by the user and/or the type of bank card;
    根据用户选择的开户类型和/或银行卡类型以及所述身份信息,生成所述用户的开户申请信息。The account opening application information of the user is generated according to the account opening type and/or the bank card type selected by the user and the identity information.
  6. 根据权利要求5所述的自助开户发卡方法,其中,所述根据所述制卡指令以及所述授权信息制卡的步骤之后,还包括:The self-service account issuance method according to claim 5, wherein the step of manufacturing the card according to the card-making instruction and the authorization information further comprises:
    在制卡完成后,提供设置银行卡密码的输入界面,以供用户设置所述银行卡的密码。After the card making is completed, an input interface for setting a bank card password is provided for the user to set the password of the bank card.
  7. 根据权利要求2所述的自助开户发卡方法,其中,所述开户申请信息包括身份信息以及账户类型信息;其中,所述身份信息包括以下信息中的至少一种:用户的身份证正面信息、身份证反面信息、用户指纹信息以及用户现场拍摄的人脸图像;The self-service account opening method according to claim 2, wherein the account opening application information comprises identity information and account type information; wherein the identity information comprises at least one of the following information: a user's identity card positive information, identity The reverse side information, the user fingerprint information, and the face image taken by the user on the spot;
    所述响应用户发起的开户申请,获取所述用户的开户申请信息的步骤,包括:And the step of obtaining the account opening application information of the user in response to the user-initiated account opening application, including:
    提供可供用户选择的不同类型的开户类型和/或银行卡类型;Provide different types of account opening types and/or bank card types that users can choose from;
    根据用户选择的开户类型和/或银行卡类型,获取相应的身份信息;Obtain corresponding identity information according to the type of account selected by the user and/or the type of bank card;
    根据用户选择的开户类型和/或银行卡类型以及所述身份信息,生成所述用户的开户申请信息。The account opening application information of the user is generated according to the account opening type and/or the bank card type selected by the user and the identity information.
  8. 根据权利要求7中所述的自助开户发卡方法,其中,所述根据所述制卡指令以及所述授权信息制卡的步骤之后,还包括:The method of self-service card issuance according to claim 7, wherein the step of manufacturing the card according to the card-making instruction and the authorization information further comprises:
    在制卡完成后,提供设置银行卡密码的输入界面,以供用户设置所述银行卡的密码。After the card making is completed, an input interface for setting a bank card password is provided for the user to set the password of the bank card.
  9. 根据权利要求1所述的自助开户发卡方法,其中,所述判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息之后,还包括:The self-service card issuance method according to claim 1, wherein the determining whether the card-making instruction issued by the remote agent terminal is received and whether the authorization information input by the on-site licensor on the self-service terminal is received is further include:
    在接收所述远程坐席终端发送的审核不通过指令,和/或未接收到现场授权者在该自助终端上输入的授权信息时,向用户显示开户失败的提示消息。When receiving the audit non-passing instruction sent by the remote agent terminal, and/or not receiving the authorization information input by the on-site authorized person on the self-service terminal, the user is prompted to display a prompt message for failing to open the account.
  10. 根据权利要求1所述的自助开户发卡方法,其中,所述开户申请信息包括身份信息以及账户类型信息;其中,所述身份信息包括以下信息中的至少一种:用户的身份证正面信息、身份证反面信息、用户指纹信息以及用户现场拍摄的人脸图像。The self-service account opening method according to claim 1, wherein the account opening application information comprises identity information and account type information; wherein the identity information comprises at least one of the following information: a user's identity card positive information, identity The reverse side information, the user fingerprint information, and the face image taken by the user on the spot.
  11. 根据权利要求10所述的自助开户发卡方法,其中,所述响应用户发起的开户申请,获取所述用户的开户申请信息的步骤,包括:The self-service account issuance method according to claim 10, wherein the step of obtaining the account opening application information of the user in response to the user-initiated account opening application comprises:
    提供可供用户选择的不同类型的开户类型和/或银行卡类型;Provide different types of account opening types and/or bank card types that users can choose from;
    根据用户选择的开户类型和/或银行卡类型,获取相应的身份信息;Obtain corresponding identity information according to the type of account selected by the user and/or the type of bank card;
    根据用户选择的开户类型和/或银行卡类型以及所述身份信息,生成所述用户的开户申请信息。The account opening application information of the user is generated according to the account opening type and/or the bank card type selected by the user and the identity information.
  12. 根据权利要求1中所述的自助开户发卡方法,其中,所述根据所述制卡指令以及所述授权信息制卡的步骤之后,还包括:The self-service card issuance method according to claim 1, wherein the step of manufacturing the card according to the card-making instruction and the authorization information further comprises:
    在制卡完成后,提供设置银行卡密码的输入界面,以供用户设置所述银行卡的密码。After the card making is completed, an input interface for setting a bank card password is provided for the user to set the password of the bank card.
  13. 一种自助终端,其中,所述自助终端包括:A self-service terminal, wherein the self-service terminal comprises:
    获取模块,用于响应用户发起的开户申请,获取所述用户的开户申请信息;The obtaining module is configured to obtain an account opening application information of the user in response to the account opening application initiated by the user;
    发送模块,用于将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;a sending module, configured to send the account opening application information to the remote agent terminal, so that the remote agent performs an account opening application review;
    判断模块,用于判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;a judging module, configured to determine whether the card-making instruction issued by the remote agent terminal is received, and whether the authorization information input by the on-site authorized person on the self-service terminal is received;
    制卡模块,用于在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。a card-making module, configured to receive a card-making instruction issued by the remote agent terminal, and receive authorization information input by the on-site licensor on the self-service terminal, according to the card-making instruction and the authorization information system card.
  14. 根据权利要求13所述的自助终端,其中,所述自助终端为携带有摄像模块的自助终端,用于获取用户在办理开卡业务时录制开卡过程的视频图像。The self-service terminal according to claim 13, wherein the self-service terminal is a self-service terminal carrying a camera module, and is configured to acquire a video image of a process of recording a card opening process when a card-opening service is performed by a user.
  15. 一种自助终端,其中,包括显示单元、输入单元、信息录入单元以及发卡单元,所述自助终端包括:存储器、处理器及存储在所述存储器上并可在所述处理器上运行的自助开户发卡程序,所述自助开户发卡程序被所述处理器执行时实现以下步骤:A self-service terminal, comprising: a display unit, an input unit, an information entry unit and a card issuance unit, the self-service terminal comprising: a memory, a processor, and a self-service account stored on the memory and operable on the processor The card issuing program, when the self-service account opening card program is executed by the processor, implements the following steps:
    响应用户发起的开户申请,获取所述用户的开户申请信息;Responding to the account opening application initiated by the user, obtaining the account opening application information of the user;
    将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;Sending the account opening application information to the remote agent terminal for remote agent to conduct an account opening application review;
    判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;Determining whether the card-making instruction issued by the remote agent terminal is received and whether authorization information input by the on-site authorized person on the self-service terminal is received;
    在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。After receiving the card-making instruction issued by the remote agent terminal, and receiving the authorization information input by the on-site authorized person on the self-service terminal, the card is made according to the card-making instruction and the authorization information.
  16. 根据权利要求15所述的自助终端,其中,所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The self-service terminal according to claim 15, wherein the self-service account opening card issuing program is further executed by the processor to:
    判断是否接收到所述现场授权者在该自助终端上输入的所述授权信息;Determining whether the authorization information input by the on-site authorized person on the self-service terminal is received;
    在接收到现场授权者在所述自助终端上输入的授权信息后检测所述授权信息是否通过验证;After receiving the authorization information input by the on-site licensor on the self-service terminal, detecting whether the authorization information passes verification;
    在所述授权信息通过验证时,进入将所述开户申请信息发送至所述远程坐席终端的步骤。And when the authorization information passes the verification, the step of sending the account opening application information to the remote agent terminal is entered.
  17. 根据权利要求16所述的自助终端,其中,所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The self-service terminal according to claim 16, wherein the self-service account opening card issuing program is further executed by the processor to:
    在接收所述远程坐席终端发送的审核不通过指令,和/或未接收到现场授权者在该自助终端上输入的授权信息时,向用户显示开户失败的提示消息。When receiving the audit non-passing instruction sent by the remote agent terminal, and/or not receiving the authorization information input by the on-site authorized person on the self-service terminal, the user is prompted to display a prompt message for failing to open the account.
  18. 根据权利要求17所述的自助终端,其中,所述开户申请信息包括身份信息以及账户类型信息;其中,所述身份信息包括以下信息中的至少一种:用户的身份证正面信息、身份证反面信息、用户指纹信息以及用户现场拍摄的人脸图像;The self-service terminal according to claim 17, wherein the account opening application information comprises identity information and account type information; wherein the identity information comprises at least one of the following information: a user's identity card positive information, and an identity card reverse side Information, user fingerprint information, and face images taken by the user on the spot;
    所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The self-service account opening card issuing program is further executed by the processor to implement the following steps:
    提供可供用户选择的不同类型的开户类型和/或银行卡类型;Provide different types of account opening types and/or bank card types that users can choose from;
    根据用户选择的开户类型和/或银行卡类型,获取相应的身份信息;Obtain corresponding identity information according to the type of account selected by the user and/or the type of bank card;
    根据用户选择的开户类型和/或银行卡类型以及所述身份信息,生成所述用户的开户申请信息。The account opening application information of the user is generated according to the account opening type and/or the bank card type selected by the user and the identity information.
  19. 根据权利要求15所述的自助终端,其中,所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The self-service terminal according to claim 15, wherein the self-service account opening card issuing program is further executed by the processor to:
    在接收所述远程坐席终端发送的审核不通过指令,和/或未接收到现场授权者在该自助终端上输入的授权信息时,向用户显示开户失败的提示消息。When receiving the audit non-passing instruction sent by the remote agent terminal, and/or not receiving the authorization information input by the on-site authorized person on the self-service terminal, the user is prompted to display a prompt message for failing to open the account.
  20. 根据权利要求15所述的自助终端,其中,所述开户申请信息包括身份信息以及账户类型信息;其中,所述身份信息包括以下信息中的至少一种:用户的身份证正面信息、身份证反面信息、用户指纹信息以及用户现场拍摄的人脸图像;The self-service terminal according to claim 15, wherein the account opening application information comprises identity information and account type information; wherein the identity information comprises at least one of the following information: a user's identity card positive information, and an identity card reverse side Information, user fingerprint information, and face images taken by the user on the spot;
    所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The self-service account opening card issuing program is further executed by the processor to implement the following steps:
    提供可供用户选择的不同类型的开户类型和/或银行卡类型;Provide different types of account opening types and/or bank card types that users can choose from;
    根据用户选择的开户类型和/或银行卡类型,获取相应的身份信息;Obtain corresponding identity information according to the type of account selected by the user and/or the type of bank card;
    根据用户选择的开户类型和/或银行卡类型以及所述身份信息,生成所述用户的开户申请信息。The account opening application information of the user is generated according to the account opening type and/or the bank card type selected by the user and the identity information.
  21. 根据权利要求15所述的自助终端,其中,所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The self-service terminal according to claim 15, wherein the self-service account opening card issuing program is further executed by the processor to:
    在制卡完成后,提供设置银行卡密码的输入界面,以供用户设置所述银行卡的密码。After the card making is completed, an input interface for setting a bank card password is provided for the user to set the password of the bank card.
  22. 一种计算机可读存储介质,其中,所述计算机可读存储介质上存储有自助开户发卡程序,所述自助开户发卡程序被处理器执行时实现以下步骤:A computer readable storage medium, wherein the computer readable storage medium stores a self-service account issuing program, and the self-service account issuing program is executed by a processor to implement the following steps:
    响应用户发起的开户申请,获取所述用户的开户申请信息;Responding to the account opening application initiated by the user, obtaining the account opening application information of the user;
    将所述开户申请信息发送至所述远程坐席终端,以供远程座席进行开户申请审核;Sending the account opening application information to the remote agent terminal for remote agent to conduct an account opening application review;
    判断是否接收到所述远程坐席终端下发的制卡指令以及是否接收到现场授权者在该自助终端上输入的授权信息;Determining whether the card-making instruction issued by the remote agent terminal is received and whether authorization information input by the on-site authorized person on the self-service terminal is received;
    在接收到所述远程坐席终端下发的制卡指令,并且接收到现场授权者在该自助终端上输入的授权信息时,根据所述制卡指令以及所述授权信息制卡。After receiving the card-making instruction issued by the remote agent terminal, and receiving the authorization information input by the on-site authorized person on the self-service terminal, the card is made according to the card-making instruction and the authorization information.
  23. 根据权利要求22所述的计算机可读存储介质,其中,所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The computer readable storage medium of claim 22, wherein the self-service account opening card program is further executed by the processor to:
    判断是否接收到所述现场授权者在该自助终端上输入的所述授权信息;Determining whether the authorization information input by the on-site authorized person on the self-service terminal is received;
    在接收到现场授权者在所述自助终端上输入的授权信息后检测所述授权信息是否通过验证;After receiving the authorization information input by the on-site licensor on the self-service terminal, detecting whether the authorization information passes verification;
    在所述授权信息通过验证时,进入将所述开户申请信息发送至所述远程坐席终端的步骤。And when the authorization information passes the verification, the step of sending the account opening application information to the remote agent terminal is entered.
  24. 根据权利要求23所述的计算机可读存储介质,其中,所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The computer readable storage medium of claim 23, wherein the self-service account opening card program is further executed by the processor to:
    在接收所述远程坐席终端发送的审核不通过指令,和/或未接收到现场授权者在该自助终端上输入的授权信息时,向用户显示开户失败的提示消息。When receiving the audit non-passing instruction sent by the remote agent terminal, and/or not receiving the authorization information input by the on-site authorized person on the self-service terminal, the user is prompted to display a prompt message for failing to open the account.
  25. 根据权利要求24所述的计算机可读存储介质,其中,所述开户申请信息包括身份信息以及账户类型信息;其中,所述身份信息包括以下信息中的至少一种:用户的身份证正面信息、身份证反面信息、用户指纹信息以及用户现场拍摄的人脸图像;The computer readable storage medium of claim 24, wherein the account opening application information comprises identity information and account type information; wherein the identity information comprises at least one of: a user's identity card positive information, ID card reverse information, user fingerprint information and face images taken by the user on the spot;
    所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The self-service account opening card issuing program is further executed by the processor to implement the following steps:
    提供可供用户选择的不同类型的开户类型和/或银行卡类型;Provide different types of account opening types and/or bank card types that users can choose from;
    根据用户选择的开户类型和/或银行卡类型,获取相应的身份信息;Obtain corresponding identity information according to the type of account selected by the user and/or the type of bank card;
    根据用户选择的开户类型和/或银行卡类型以及所述身份信息,生成所述用户的开户申请信息。The account opening application information of the user is generated according to the account opening type and/or the bank card type selected by the user and the identity information.
  26. 根据权利要求22所述的计算机可读存储介质,其中,所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The computer readable storage medium of claim 22, wherein the self-service account opening card program is further executed by the processor to:
    在接收所述远程坐席终端发送的审核不通过指令,和/或未接收到现场授权者在该自助终端上输入的授权信息时,向用户显示开户失败的提示消息。When receiving the audit non-passing instruction sent by the remote agent terminal, and/or not receiving the authorization information input by the on-site authorized person on the self-service terminal, the user is prompted to display a prompt message for failing to open the account.
  27. 根据权利要求22所述的计算机可读存储介质,其中,所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The computer readable storage medium of claim 22, wherein the self-service account opening card program is further executed by the processor to:
    所述开户申请信息包括身份信息以及账户类型信息;其中,所述身份信息包括以下信息中的至少一种:用户的身份证正面信息、身份证反面信息、用户指纹信息以及用户现场拍摄的人脸图像;The account opening application information includes identity information and account type information; wherein the identity information includes at least one of the following information: a user's identity card positive information, an identity card reverse information, a user fingerprint information, and a face photographed by the user. image;
    所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The self-service account opening card issuing program is further executed by the processor to implement the following steps:
    提供可供用户选择的不同类型的开户类型和/或银行卡类型;Provide different types of account opening types and/or bank card types that users can choose from;
    根据用户选择的开户类型和/或银行卡类型,获取相应的身份信息;Obtain corresponding identity information according to the type of account selected by the user and/or the type of bank card;
    根据用户选择的开户类型和/或银行卡类型以及所述身份信息,生成所述用户的开户申请信息。The account opening application information of the user is generated according to the account opening type and/or the bank card type selected by the user and the identity information.
  28. 根据权利要求22所述的计算机可读存储介质,其中,所述自助开户发卡程序被所述处理器执行时还实现以下步骤:The computer readable storage medium of claim 22, wherein the self-service account opening card program is further executed by the processor to:
    在制卡完成后,提供设置银行卡密码的输入界面,以供用户设置所述银行卡的密码。 After the card making is completed, an input interface for setting a bank card password is provided for the user to set the password of the bank card.
PCT/CN2018/074998 2017-11-08 2018-02-01 Self-service account opening and card issuing method, self-service terminal, and computer-readable storage medium WO2019090995A1 (en)

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