WO2019047756A1 - 业务反馈方法及装置、公交二维码支付业务的故障反馈方法 - Google Patents

业务反馈方法及装置、公交二维码支付业务的故障反馈方法 Download PDF

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Publication number
WO2019047756A1
WO2019047756A1 PCT/CN2018/103002 CN2018103002W WO2019047756A1 WO 2019047756 A1 WO2019047756 A1 WO 2019047756A1 CN 2018103002 W CN2018103002 W CN 2018103002W WO 2019047756 A1 WO2019047756 A1 WO 2019047756A1
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WIPO (PCT)
Prior art keywords
feedback
service
identification information
dimensional code
address
Prior art date
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Ceased
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PCT/CN2018/103002
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English (en)
French (fr)
Inventor
翟芬
顾春雷
沈凌楠
陈戈
齐杰
靳慧峰
宋学夫
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Alibaba Group Holding Ltd
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Alibaba Group Holding Ltd
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Publication of WO2019047756A1 publication Critical patent/WO2019047756A1/zh
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/955—Retrieval from the web using information identifiers, e.g. uniform resource locators [URL]
    • G06F16/9554—Retrieval from the web using information identifiers, e.g. uniform resource locators [URL] by using bar codes
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/327—Short range or proximity payments by means of M-devices
    • G06Q20/3274—Short range or proximity payments by means of M-devices using a pictured code, e.g. barcode or QR-code, being displayed on the M-device

Definitions

  • the present specification relates to the field of computer technology, and in particular, to a service feedback method and device, and a fault feedback method for a bus QR code payment service.
  • the embodiment of the present specification provides a service feedback method for providing a convenient self-service feedback solution for a user.
  • the embodiment of the present specification provides a service feedback device, which is used to provide a convenient self-service feedback solution for a user.
  • a service feedback method that pre-sets a QR code for a service including:
  • the scanned two-dimensional feedback code is parsed to obtain a service feedback address, which specifically includes:
  • the scanned QR code is parsed, the service feedback address is obtained, and the service feedback interface is displayed.
  • the determining the identification information of the service corresponding to the feedback two-dimensional code includes:
  • the identification information of the service is filled into the service feedback interface.
  • the service feedback is performed according to the identifier information of the service and the service feedback address, and specifically includes:
  • the service feedback interface After receiving the feedback instruction, the service feedback interface performs service feedback according to the identification information of the service and the service feedback address.
  • the service feedback interface receives the feedback instruction, performing service feedback according to the identifier information of the service and the service feedback address, specifically:
  • the service feedback interface After receiving the feedback instruction, the service feedback interface performs service feedback according to the identification information of the service, the service feedback address, and the received input information.
  • the determining the identification information of the service corresponding to the feedback two-dimensional code includes:
  • the determining the identification information of the service corresponding to the feedback two-dimensional code includes:
  • a service feedback device which sets a feedback two-dimensional code for a service, including: a parsing unit, a determining unit, and a feedback unit, where
  • the parsing unit parses the scanned two-dimensional feedback code to obtain a service feedback address
  • the determining unit determines identification information of the service corresponding to the feedback two-dimensional code
  • the feedback unit performs service feedback according to the identification information of the service and the service feedback address.
  • the parsing unit Preferably, the parsing unit, the parsing unit, the parsing unit, and
  • the scanned QR code is parsed, the service feedback address is obtained, and the service feedback interface is displayed.
  • the identification information of the service is filled into the service feedback interface.
  • the feedback unit Preferably, the feedback unit, the feedback unit, and
  • the service feedback interface After receiving the feedback instruction, the service feedback interface performs service feedback according to the identification information of the service and the service feedback address.
  • the feedback unit Preferably, the feedback unit, the feedback unit, and
  • the service feedback interface After receiving the feedback instruction, the service feedback interface performs service feedback according to the identification information of the service, the service feedback address, and the received input information.
  • An electronic device comprising:
  • a memory arranged to store computer executable instructions that, when executed, cause the processor to perform the following operations:
  • a computer readable storage medium storing one or more programs, the one or more programs, when executed by an electronic device including a plurality of applications, causing the electronic device to perform the following operations :
  • the embodiment provided by the foregoing embodiment can provide a feedback two-dimensional code for the service in advance, and the user can scan the QR code for the service by the client during the process of processing the service, and the client
  • the service feedback address can be parsed, and the identification information of the service can be determined, so that the service can be fed back according to the identification information of the service and the service feedback address.
  • self-feedback can be conveniently and quickly performed on the service corresponding to the feedback two-dimensional code by scanning and feeding the two-dimensional code in the process of processing the business.
  • Embodiment 1 is a schematic flowchart of a service feedback method provided by Embodiment 1;
  • FIG. 2 is a schematic diagram of a feedback two-dimensional code for displaying a service in a page according to Embodiment 1;
  • FIG. 3 is a schematic diagram of the method for placing a feedback two-dimensional code on a self-service machine provided in Embodiment 1;
  • FIG. 4 is a schematic diagram showing a service feedback interface displayed on a screen of a client according to Embodiment 1;
  • FIG. 5 is a schematic diagram of filling the identification information of a service into a service feedback interface according to Embodiment 1;
  • FIG. 6 is a schematic diagram of providing a feedback type in a feedback interface provided by Embodiment 1;
  • Embodiment 7 is a schematic diagram of providing a custom input area in a feedback interface provided by Embodiment 1;
  • Embodiment 8 is a schematic overall diagram of a service feedback method provided by Embodiment 1;
  • FIG. 9 is a schematic flowchart of a fault feedback method for a two-dimensional code payment service of a public bus provided in Embodiment 2;
  • FIG. 10 is a schematic diagram of a physical payment machine of a bus provided in Embodiment 2;
  • FIG. 11 is a schematic diagram showing a fault feedback interface displayed in a client according to Embodiment 2;
  • FIG. 12 is a schematic diagram of providing unique identification information in a fault feedback interface according to Embodiment 2;
  • FIG. 13 is a schematic diagram of filling the unique identification information of the service into the fault feedback interface according to Embodiment 2;
  • FIG. 14 is a schematic structural diagram of a service feedback apparatus provided in Embodiment 3.
  • FIG. 15 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure.
  • the user may not be able to conveniently find the path of the service feedback, or require the user to perform complicated operations (such as feedback phone and feedback according to voice prompts), etc., in order to perform service feedback.
  • This makes it difficult to conduct self-service feedback more conveniently during the business process.
  • the current self-service self-service QR code payment service if there is a service failure or an error in the case of non-response, repeated deduction, etc., it is difficult for the user to find the feedback method conveniently or quickly, or the user needs to dial the feedback phone.
  • the embodiment of the present specification provides a service feedback method for providing a convenient self-service feedback solution for a user.
  • the method can preset a feedback two-dimensional code for the service, and the location of the two-dimensional code can be placed in a position that is more conspicuous in the business process and is easy for the user to observe.
  • the flow of the method is shown in Figure 1. Assume that the execution subject can be a client, including the following steps:
  • Step 12 Parse the scanned two-dimensional feedback code to obtain a service feedback address.
  • the two-dimensional code can be set in advance for the service, and the position of the two-dimensional code can be placed in a position that is more conspicuous in the business process and makes the user more easily observed.
  • the position can be an online display position, Can be the physical location of the line.
  • the online service can process the Internet service in the webpage, and display the feedback QR code of the service in a more conspicuous position on the page, so that the user can observe it more easily; as shown in FIG.
  • the offline self-service business can place the feedback QR code in a more conspicuous position on the self-service machine so that the user can observe it more easily.
  • the user can collect (or scan) the feedback QR code through the image acquisition function of the client when he wants to perform business feedback.
  • the feedback two-dimensional code may be a feedback entry for feedback on the service, and the feedback two-dimensional code may be generated according to the address of the service feedback, and the service feedback address may be used for feedback on the service, such as fault feedback and completion feedback. , feedback, etc. It can be seen that the feedback two-dimensional code and the service can have a corresponding relationship, so as to perform feedback more accurately.
  • the address of the service feedback may be a network address or a communication address for receiving service feedback, such as a link, an email address, or the like. For example, a specific URL (Uniform Resource Locator), or an email address, a mobile phone number, and so on.
  • the client After scanning the feedback QR code, the client can parse the QR code. Since the feedback QR code is generated based on the service feedback address, the client can obtain the service feedback address when parsing.
  • the step of implementing the step can be performed by the client having the image collector and the processor, and the QR code can be scanned by the image collector, and the feedback QR code can be parsed by the processor in the client to obtain the service feedback address.
  • parsing the scanned two-dimensional code to obtain a service feedback address may include: parsing the scanned two-dimensional code, obtaining a service feedback address, and displaying a service feedback interface.
  • the service feedback interface can be displayed on the client's screen to guide the user to perform service feedback.
  • Step 14 Determine identification information of the service corresponding to the feedback two-dimensional code.
  • the service in this step may be a service corresponding to the feedback two-dimensional code, such as the feedback two-dimensional code in FIG. 2 or FIG. 3, corresponding to the service in the webpage and the service in the self-service business tool.
  • the current business has a wide variety of services.
  • the identification information of the service can be determined, so that the service can be fed back more accurately.
  • each service may have identification information, such as "registration" identification information, "login” identification information, "payment” identification information, and the like.
  • the client can determine the identification information to provide feedback on the payment service.
  • the service corresponding to the feedback two-dimensional code is determined.
  • the identification information may include: determining identification information of the service corresponding to the feedback two-dimensional code; and filling the identification information of the service into the service feedback interface.
  • the feedback interface in FIG. 5 may include the padded identification information.
  • the user can completely fill in the self-service.
  • the user can fill in the service identification information in the feedback interface according to the type of the business to be processed, or provide at least one option in the feedback interface, and the user selects The type of service that needs to be fed back, with the service type as the service identification information.
  • the identification information of the service corresponding to the feedback two-dimensional code may be determined according to the input of the user.
  • the identification information of the service may be included in the feedback two-dimensional code.
  • the feedback two-dimensional code may be generated according to the service feedback address in advance, or may be further The service feedback address and the identification information of the service generate a feedback two-dimensional code. Then, in this step, the scanned two-dimensional code can be parsed by the processor of the client to determine the identification information of the service corresponding to the feedback two-dimensional code.
  • the identification information of the service corresponding to the feedback two-dimensional code may be determined to determine the unique identification information of the service corresponding to the feedback two-dimensional code.
  • the unique identification information of the service corresponding to the feedback two-dimensional code may be determined according to the input of the user, or the unique identification information of the service may be included when the feedback two-dimensional code is generated, and then the client may analyze the feedback.
  • the unique identification information of the corresponding service is directly determined.
  • step 12 and step 14 may be performed at the same time, or step 12 may be preceded and step 14 may be followed.
  • the feedback two-dimensional code may be parsed first to obtain a service feedback address, and then the user input or parsing feedback may be performed.
  • the two-dimensional code obtains the identification information of the service; and can also parse the feedback two-dimensional code, and obtain the service feedback address and the identification information of the service corresponding to the feedback two-dimensional code.
  • Step 16 Perform service feedback according to the identification information of the service and the service feedback address.
  • This step can be based on the service feedback address obtained in the foregoing steps and the identification information corresponding to the service.
  • the identification information of the service may be directly sent to the service feedback address, for example, the tool UUID may be sent to the service feedback address (URL).
  • performing service feedback according to the service identification information and the service feedback address may include: after the service feedback interface receives the feedback instruction, according to the service The identification information and the service feedback address for business feedback.
  • the interface may include a “send feedback” button, which may be used as a feedback instruction.
  • the service feedback interface receives a feedback instruction triggered by the user by clicking the “send feedback” button, the identification information of the service may be The service feedback address and conducts business feedback.
  • feedback can be of various types, such as fault feedback, completion feedback, and so on.
  • the feedback address may be defined in advance, for example, a feedback address may be a feedback address for feeding back a service fault, or a feedback address for feedback service completion, so that the identification information of the service may be directly sent to the service in this step.
  • the service feedback address can be considered as fault feedback or completion feedback.
  • a feedback type can be added to the user in the feedback interface, which can receive user input or provide presets for the user. Option to determine the type of feedback by receiving user input.
  • the user may have some custom expressions when performing service feedback.
  • the user may perform the service feedback according to the actual situation observed.
  • Custom expressions such as electric and machine damage.
  • the user is provided with a custom input area (note) so that the user can customize the content to be fed back.
  • performing service feedback according to the service identification information and the service feedback address may include: after the service feedback interface receives the feedback instruction, according to the service identification information, The service feedback address and the received input information are used for business feedback.
  • an overall schematic diagram of a service feedback method provided by the embodiment includes a service and a feedback two-dimensional code set for the service, that is, a feedback two-dimensional code corresponding to the service, where the two-dimensional code may be According to the service feedback address, when the user performs the service process, the client can scan the feedback QR code to perform service feedback.
  • the feedback two-dimensional code can be parsed to obtain the service feedback address; Identification information; based on the identification information and the feedback address, performing service feedback, which can be fed back to the server shown in FIG.
  • the two-dimensional code may also be generated according to the service feedback address and the corresponding service identification information.
  • the feedback two-dimensional code may be parsed to obtain the service feedback address and the identification information of the service; Identification information and the feedback address for business feedback.
  • the method provided in Embodiment 1 is used to set a feedback two-dimensional code for the service in advance.
  • the user can scan the two-dimensional feedback code set for the service through the client, and the client can parse the service feedback address, and The identification information of the service is determined, so that the service can be fed back according to the identification information of the service and the service feedback address.
  • self-feedback can be conveniently and quickly performed on the service corresponding to the feedback two-dimensional code by scanning and feeding the two-dimensional code in the process of processing the business.
  • the embodiment of the present specification provides a fault feedback method for the two-dimensional code payment service of the public transportation, which is used for the user in the two-dimensional code payment service scenario of the public transportation.
  • the scene of the QR code payment of the bus that is, when the user (also called a passenger) gets on and off the vehicle, the scene of the user's QR code generated by the client in the bus is scanned by the entity payment instrument on the bus for deduction (toll).
  • a business scenario that requires multiple quick completions. If the entity payment device fails, the fault feedback needs to be performed as soon as possible so that the background or server can repair it in time.
  • the method provided in this embodiment can preset a fault feedback two-dimensional code for the public transportation two-dimensional code payment service, and the two-dimensional code can be placed in a position that is more conspicuous and easy for the user to observe during the business process, for example, can be placed in the bus.
  • the entity pays for the machine on the fuselage.
  • the flow of the method is shown in Figure 9. Assume that the execution subject can be a client, including the following steps:
  • Step 22 Parse the scanned fault feedback two-dimensional code to obtain a fault feedback address.
  • FIG. 10 it is a schematic diagram of an entity payment machine (hereinafter referred to as “machine”) of a bus, and the machine tool may include a scan code area, and the scan code area may have a two-dimensional code generated in the scan client, thereby performing deduction.
  • the information display area has the functions of displaying bus route, deduction amount, etc.
  • the fault feedback QR code can be used to facilitate convenient self-help fault feedback through the client's image collector and processor when the machine fails.
  • the fault feedback two-dimensional code may include a fault feedback address, that is, the fault feedback two-dimensional code may be generated according to the fault feedback address.
  • the user can scan the fault feedback QR code through the client and parse the fault feedback address.
  • Step 24 Display the fault feedback interface.
  • the fault feedback interface can be displayed in the client to guide the user to perform fault feedback.
  • Step 26 Determine unique identification information of the public transportation QR code payment service corresponding to the fault feedback two-dimensional code.
  • the unique identification information may include one of the unique number of the machine corresponding to the public transportation QR code payment service or the bus line number corresponding to the public transportation QR code payment service, but in practical applications, preferably at least Contains the unique number of the implement, and can also include the bus line number, so that the faulty implement can be located more accurately.
  • the unique number of the implement and the bus line number can be provided in the fault feedback interface for the user to fill in.
  • the two unique identification information may be added to the fault feedback two-dimensional code, that is, the fault feedback two-dimensional code may be generated according to the fault feedback address, the unique number of the implement, and the bus line number.
  • the scanned fault feedback two-dimensional code can be parsed, and the unique number of the utility model of the public transportation two-dimensional code payment service corresponding to the two-dimensional code of the fault feedback and the bus line number are obtained, and in order to improve the feedback speed, the automatic feedback can be automatically filled into the service.
  • the feedback interface as shown in Figure 13.
  • Step 28 Perform fault feedback according to the unique identification information of the service and the fault feedback address.
  • this step can send the unique identification information to the service fault feedback address, thereby Perform fault feedback.
  • the user may be provided with a "fault feedback" button for transmitting the unique identification information of the service to the fault feedback address. Therefore, after the service feedback interface receives the feedback instruction, the fault feedback can be performed according to the unique identification information of the service and the fault feedback address.
  • a custom input area may be provided in the fault feedback interface for describing a fault phenomenon.
  • the fault feedback interface may not be displayed, and the fault feedback address is determined by the client, and the fault feedback address, the unique number of the implement, and the bus line number are determined.
  • the client directly sends the unique number of the implement and the bus line number to the fault feedback address to complete the fault feedback.
  • a fault feedback two-dimensional code is set in advance for the public transportation two-dimensional code payment service, and the user can use the two-dimensional code generated in the client to process the payment service by using the entity payment device on the bus.
  • the client scans the QR code for the fault, and can obtain the fault feedback address, and can also determine the unique identification information of the bus QR code payment service, so that the fault can be performed according to the unique identification information of the service and the fault feedback address. Feedback.
  • self-service fault feedback can be conveniently and quickly performed on the public transportation QR code payment service by scanning the fault feedback two-dimensional code in the scene of the bus QR code payment.
  • Embodiment 3 provides a service feedback device for providing a convenient self-service feedback solution for a user.
  • FIG. 14 it is a structural diagram of the device, including: a parsing unit 32, a determining unit 34, and a feedback unit 36, where
  • the parsing unit 32 can parse the scanned two-dimensional feedback code to obtain a service feedback address.
  • the determining unit 34 may determine the identification information of the service corresponding to the feedback two-dimensional code
  • the feedback unit 36 can perform service feedback according to the service identification information and the service feedback address.
  • the parsing unit 32 can
  • the scanned QR code is parsed, the service feedback address is obtained, and the service feedback interface is displayed.
  • the determining unit 34 can
  • the feedback unit 36 can be any suitable feedback unit 36.
  • the feedback unit 36 can be any suitable feedback unit 36.
  • the service feedback interface After receiving the feedback instruction, the service feedback interface performs service feedback according to the service identification information and the service feedback address.
  • the feedback unit 36 can be any suitable feedback unit 36.
  • the feedback unit 36 can be any suitable feedback unit 36.
  • the service feedback interface After receiving the feedback instruction, the service feedback interface performs service feedback according to the service identification information, the service feedback address, and the received input information.
  • the determining unit 34 can
  • the determining unit 34 can
  • the feedback two-dimensional code is parsed, and the identification information of the service corresponding to the feedback two-dimensional code is obtained.
  • the device provided in Embodiment 3 is used to set a feedback two-dimensional code for the service in advance.
  • the user can scan the QR code of the feedback set by the client, and the client can parse the service feedback address.
  • the identification information of the service is determined, so that the service can be fed back according to the identification information of the service and the service feedback address.
  • the electronic device includes a processor, optionally including an internal bus, a network interface, and a memory.
  • the memory may include a memory, such as a high-speed random access memory (RAM), and may also include a non-volatile memory, such as at least one disk memory.
  • RAM high-speed random access memory
  • non-volatile memory such as at least one disk memory.
  • the electronic device may also include hardware required for other services.
  • the processor, the network interface, and the memory may be interconnected by an internal bus, which may be an ISA (Industry Standard Architecture) bus, a PCI (Peripheral Component Interconnect) bus, or an EISA (Extended) Industry Standard Architecture, extending the industry standard structure) bus.
  • the bus can be divided into an address bus, a data bus, a control bus, and the like. For ease of representation, only one double-headed arrow is shown in Figure 15, but it does not mean that there is only one bus or one type of bus.
  • the program can include program code, the program code including computer operating instructions.
  • the memory can include both memory and non-volatile memory and provides instructions and data to the processor.
  • the processor reads the corresponding computer program from the non-volatile memory into memory and then runs to form a rendering device of the information dialog in the session window at a logical level.
  • the processor executes the program stored in the memory and is specifically used to perform the following operations:
  • the method performed by the service feedback apparatus provided in the embodiment shown in FIG. 14 of the present specification may be applied to a processor or implemented by a processor.
  • the processor may be an integrated circuit chip with signal processing capabilities.
  • each step of the above method may be completed by an integrated logic circuit of hardware in a processor or an instruction in a form of software.
  • the above processor may be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; or may be a digital signal processor (DSP), dedicated integration.
  • ASIC Application Specific Integrated Circuit
  • FPGA Field-Programmable Gate Array
  • other programmable logic device discrete gate or transistor logic device, discrete hardware component.
  • the general purpose processor may be a microprocessor or the processor or any conventional processor or the like.
  • the steps of the method disclosed in the embodiments of the present specification may be directly implemented by the hardware decoding processor, or may be performed by a combination of hardware and software modules in the decoding processor.
  • the software module can be located in a conventional storage medium such as random access memory, flash memory, read only memory, programmable read only memory or electrically erasable programmable memory, registers, and the like.
  • the storage medium is located in the memory, and the processor reads the information in the memory and combines the hardware to complete the steps of the above method.
  • the electronic device can also perform the method performed by the service feedback device in FIG. 14 and implement the functions of the service feedback device in the embodiment shown in FIG. 14.
  • the embodiments of the present specification are not described herein again.
  • the embodiment of the present specification further provides a computer readable storage medium storing one or more programs, the one or more programs including instructions that are executed by an electronic device including a plurality of applications
  • the electronic device can be configured to perform the method performed by the service feedback device in the embodiment shown in FIG. 14 and specifically for performing:
  • the system, device, module or unit illustrated in the above embodiments may be implemented by a computer chip or an entity, or by a product having a certain function.
  • a typical implementation device is a computer.
  • the computer can be, for example, a personal computer, a laptop computer, a cellular phone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or A combination of any of these devices.
  • embodiments of the present specification can be provided as a method, system, or computer program product. Accordingly, the description may take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment in combination of software and hardware. Moreover, the description may take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) including computer usable program code.
  • computer-usable storage media including but not limited to disk storage, CD-ROM, optical storage, etc.
  • the computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture comprising the instruction device.
  • the apparatus implements the functions specified in one or more blocks of a flow or a flow and/or block diagram of the flowchart.
  • These computer program instructions can also be loaded onto a computer or other programmable data processing device such that a series of operational steps are performed on a computer or other programmable device to produce computer-implemented processing for execution on a computer or other programmable device.
  • the instructions provide steps for implementing the functions specified in one or more of the flow or in a block or blocks of a flow diagram.
  • a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
  • processors CPUs
  • input/output interfaces network interfaces
  • memory volatile and non-volatile memory
  • the memory may include non-persistent memory, random access memory (RAM), and/or non-volatile memory in a computer readable medium, such as read only memory (ROM) or flash memory.
  • RAM random access memory
  • ROM read only memory
  • Memory is an example of a computer readable medium.
  • Computer readable media includes both permanent and non-persistent, removable and non-removable media.
  • Information storage can be implemented by any method or technology.
  • the information can be computer readable instructions, data structures, modules of programs, or other data.
  • Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read only memory. (ROM), electrically erasable programmable read only memory (EEPROM), flash memory or other memory technology, compact disk read only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, Magnetic tape cartridges, magnetic tape storage or other magnetic storage devices or any other non-transportable media can be used to store information that can be accessed by a computing device.
  • computer readable media does not include temporary storage of computer readable media, such as modulated data signals and carrier waves.
  • embodiments of the present specification can be provided as a method, system, or computer program product. Accordingly, the present description may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment in combination of software and hardware. Moreover, the description may take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) including computer usable program code.
  • computer-usable storage media including but not limited to disk storage, CD-ROM, optical storage, etc.
  • program modules include routines, programs, objects, components, data structures, and the like that perform particular tasks or implement particular abstract data types.
  • the present specification can also be practiced in distributed computing environments where tasks are performed by remote processing devices that are connected through a communication network.
  • program modules can be located in both local and remote computer storage media including storage devices.

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Abstract

一种业务反馈方法及装置，可以预先为业务设置反馈二维码，可以通过扫描为该业务设置的反馈二维码，解析得到业务反馈地址（12），还可以确定出该业务的标识信息（14），从而可以根据该业务的标识信息以及业务反馈地址，对业务进行反馈（16）。还公开了一种公交二维码支付业务的故障反馈方法。

Description

业务反馈方法及装置、公交二维码支付业务的故障反馈方法 技术领域
本说明书涉及计算机技术领域，尤其涉及一种业务反馈方法及装置、以及一种公交二维码支付业务的故障反馈方法。
背景技术
目前，随着各行各业的发展，包括线上线下的各种业务已经非常普遍，可以实现办理查询、注册、登录、支付等业务；而实现的方式也多种多样，可以人工或自助、可以通过纸质文件或在线网页等，而当下尤其流行通过扫描二维码办理各种业务，具体比如支付业务，可以通过客户端扫描商户机具上的二维码进行付款，也可以由商户机具扫描客户端生成的二维码进行扣款，等。
然而，在当前实际的业务办理过程中，通常不能方便、快捷地进行自助业务反馈，尤其对于自助业务而言，若出现以业务失败而结束的情况，用户更需要方便、快捷地进行自助业务反馈，以便及时进行业务维护，所以需要为用户提供便捷的自助业务反馈的方案。
发明内容
本说明书实施例提供一种业务反馈方法，用于为用户提供便捷的自助业务反馈方案。
本说明书实施例提供一种业务反馈装置，用于为用户提供便捷的自助业务反馈方案。
为解决上述技术问题，本说明书实施例是这样实现的：
本说明书实施例采用下述技术方案：
一种业务反馈方法，预先为业务设置反馈二维码，包括：
解析扫描到的反馈二维码，得到业务反馈地址；
确定所述反馈二维码对应的业务的标识信息；
根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
优选地，解析扫描到的反馈二维码，得到业务反馈地址，具体包括：
解析扫描到的反馈二维码，得到业务反馈地址，并展示业务反馈界面。
优选地，确定所述反馈二维码对应的业务的标识信息，具体包括：
确定所述反馈二维码对应的业务的标识信息；
将所述业务的标识信息填充至所述业务反馈界面中。
优选地，根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈，具体包括：
当所述业务反馈界面接收到反馈指令后，根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
优选地，当所述业务反馈界面接收到反馈指令后，根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈，具体包括：
当所述业务反馈界面接收到反馈指令后，根据所述业务的标识信息、所述业务反馈地址以及接收到的输入信息，进行业务反馈。
优选地，确定所述反馈二维码对应的业务的标识信息，具体包括：
确定所述反馈二维码对应的业务的唯一标识信息。
优选地，确定所述反馈二维码对应的业务的标识信息，具体包括：
解析所述反馈二维码，得到所述反馈二维码对应的业务的标识信息。
一种业务反馈装置，预先为业务设置反馈二维码，包括：解析单元、确定单元以及反馈单元，其中，
所述解析单元，解析扫描到的反馈二维码，得到业务反馈地址；
所述确定单元，确定所述反馈二维码对应的业务的标识信息；
所述反馈单元，根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
优选地，所述解析单元，
解析扫描到的反馈二维码，得到业务反馈地址，并展示业务反馈界面。
优选地，所述确定单元，
确定所述反馈二维码对应的业务的标识信息；
将所述业务的标识信息填充至所述业务反馈界面中。
优选地，所述反馈单元，
当所述业务反馈界面接收到反馈指令后，根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
优选地，所述反馈单元，
当所述业务反馈界面接收到反馈指令后，根据所述业务的标识信息、所述业务反馈地址以及接收到的输入信息，进行业务反馈。
优选地，所述确定单元，
确定所述反馈二维码对应的业务的唯一标识信息。
优选地，所述确定单元，
解析所述反馈二维码，得到所述反馈二维码对应的业务的标识信息。
一种电子设备，包括：
处理器；以及
被安排成存储计算机可执行指令的存储器，所述可执行指令在被执行时使所述处理器执行以下操作：
解析扫描到的反馈二维码，得到业务反馈地址；
确定所述反馈二维码对应的业务的标识信息；
根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
一种计算机可读存储介质，所述计算机可读存储介质存储一个或多个程序，所述一个或多个程序当被包括多个应用程序的电子设备执行时，使得所述电子设备执行以下操作：
解析扫描到的反馈二维码，得到业务反馈地址；
确定所述反馈二维码对应的业务的标识信息；
根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
由以上实施例提供的技术方案可见，本说明书提供的实施例可以预先为业务设置反馈二维码，用户在办理业务过程中，可以通过客户端扫描为该业务设置的反馈二维码，客户端可以解析得到业务反馈地址，还可以确定出该业务的标识信息，从而可以根据该业务的标识信息以及业务反馈地址，对业务进行反馈。通过该方法，可以在办理业务过程中，通过扫描反馈二维码的方式，方便、快捷地对反馈二维码对应的业务进行自助反馈。
附图说明
为了更清楚地说明本说明书实施例或现有的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本说明书中记载的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。
图1为实施例1提供的业务反馈方法的流程示意图；
图2为实施例1提供的在页面中展示业务的反馈二维码的示意图；
图3为实施例1提供的将反馈二维码放置在自助业务的机具上的示意图；
图4为实施例1提供的在客户端的屏幕上展示业务反馈界面的示意图；
图5为实施例1提供的将业务的标识信息填充至业务反馈界面中的示意图；
图6为实施例1提供的在反馈界面中提供反馈类型的示意图；
图7为实施例1提供的在反馈界面中提供自定义输入区域的示意图；
图8为实施例1提供的业务反馈方法的整体示意图；
图9为实施例2提供的公交二维码支付业务的故障反馈方法的流程示意图；
图10为实施例2提供的公交车的实体支付机具的示意图；
图11为实施例2提供的在客户端中展示故障反馈界面的示意图；
图12为实施例2提供的在故障反馈界面中提供唯一标识信息的示意图；
图13为实施例2提供的将业务的唯一标识信息填充至故障反馈界面中的 示意图；
图14为实施例3提供的业务反馈装置的结构示意图；
图15为本说明书实施例提供的一种电子设备的结构示意图。
具体实施方式
为使本说明书的目的、技术方案和优点更加清楚，下面将结合具体实施例及相应的附图对本说明书的技术方案进行清楚、完整地描述。显然，所描述的实施例仅是本说明书一部分实施例，而不是全部的实施例。基于本说明书中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都属于本说明书保护的范围。
以下结合附图，详细说明本说明书中各实施例提供的技术方案。
实施例1
如前所述，在当前实际的业务办理过程中，用户或不能方便地找到业务反馈的路径、或需要用户进行复杂的操作(如反馈电话、并根据语音提示进行反馈等)才能进行业务反馈，导致很难在业务办理过程中较为便捷地进行自助业务反馈。比如，对于当前实际的自助二维码支付业务，如果出现无响应、重复扣款等业务失败或出错的情况，用户或很难方便快捷地找到反馈方式，或需要用户拔打反馈电话，经过较为复杂的语音提示后，才能进行反馈，这就导致用户很难在自助二维码支付业务出现故障时便捷地进行业务反馈，而对于一些需要短时间内快速、多次完成的自助业务而言，比如公交二维码业务，餐厅二维码支付业务，便捷地业务反馈尤其重要。本说明书实施例提供了一种业务反馈方法，用于为用户提供便捷的自助业务反馈方案。该方法可以预先为业务设置反馈二维码，该二维码的位置可以放置于业务办理过程中较为显眼、使用户容易观察到的位置。该方法的流程如图1所示，假设执行主体可以是客户端，包括下述步骤：
步骤12：解析扫描到的反馈二维码，得到业务反馈地址。
上文已经介绍，可以预先为业务设置反馈二维码，二维码的位置可以放置于业务办理过程中较为显眼、使用户较为容易观察到的位置，该位置可以是线上的展示位置，也可以是线下的实体位置。如图2所示的线上业务，可以在网页中办理互联网业务，且在页面中较为显眼的位置展示该业务的反馈二维码，以便用户能够较为容易地观察到；如图3所示的线下自助业务，可以将反馈二维码放置在自助业务的机具上较为显眼的位置，以便用户能够较为容易地观察到。
用户可以在希望进行业务反馈时，通过客户端的图像采集功能，采集(或称扫描)反馈二维码。该反馈二维码可以是用于对业务进行反馈的反馈入口，可以预先根据业务反馈的地址，生成该反馈二维码，该业务反馈地址可以用于对业务进行反馈，比如故障反馈、完成反馈、意见反馈等。可见，反馈二维码与业务可以存在对应的关系，以便较为准确地进行反馈。该业务反馈的地址可以是链接、电子邮箱等用于接收业务反馈的网络地址或通信地址等。比如，一个特定的URL(Uniform Resource Locator，统一资源定位符)，或一个电子邮箱、一个手机号码等。
客户端在扫描到反馈二维码后，可以对其进行解析，由于反馈二维码是根据业务反馈地址生成的，所以客户端在解析时可以得到业务反馈地址。而实现该步骤可以通过具有图像采集器、以及处理器的客户端，可以通过图像采集器扫描到反馈二维码，可以通过客户端中的处理器解析该反馈二维码，得到业务反馈地址。
在实际应用中，为了在一定程度上提高用户体验，以及达到更好的引导用户进行业务反馈的目的，可以以用户图形界面(GUI，Graphical User Interface)的方式引导用户进行业务反馈，所以在一种实施方式中，解析扫描到的反馈二维码，得到业务反馈地址，可以包括：解析扫描到的反馈二维码，得到业务反馈地址，并展示业务反馈界面。如图4所示，当用户通过客户端解析扫描到的反馈二维码，得到业务反馈地址时，可以在客户端的屏幕上展示业务反馈界面， 以便引导用户进行业务反馈。
步骤14：确定该反馈二维码对应的业务的标识信息。
本步骤中的业务，可以是反馈二维码对应的业务，比如图2或图3中的反馈二维码，分别对应网页中的业务以及自助业务机具中的业务。而当前业务种类繁多，在进行业务反馈时，可以确定出业务的标识信息，以便较为准确地对业务进行反馈。比如每个业务均可以具有标识信息，具体比如“注册”标识信息、“登录”标识信息、“支付”标识信息等。若要对支付业务进行反馈，客户端就可以确定出标识信息，以便对支付业务进行反馈。
在前文已经介绍，为了提高用户体验，达到更好引导用户进行业务反馈的目的，可以以GUI的方式引导用户进行业务反馈，所以在一种实施方式中，确定该反馈二维码对应的业务的标识信息，可以包括：确定该反馈二维码对应的业务的标识信息；将该业务的标识信息填充至业务反馈界面中。如图5所示，为将业务的标识信息填充至业务反馈界面中的示意图，图5中的反馈界面中可以包含填充的标识信息。
在确定过程中，完全可以由用户自助填写，比如如图5所示，用户可以根据办理的业务的类型，在反馈界面中填写业务标识信息，或在反馈界面中提供至少一个选项，由用户选择需要反馈的业务类型，以业务类型作为业务标识信息。作为客户端，可以根据用户的输入，确定反馈二维码对应的业务的标识信息。
在实际应用中，为了提高反馈的速度，可以将业务的标识信息包含在反馈二维码中，在前文已经介绍了，可以预先根据业务反馈地址，生成反馈二维码，进一步地，也可以根据业务反馈地址、以及业务的标识信息，生成反馈二维码。那么在本步骤中，就可以通过客户端的处理器解析扫描到的反馈二维码，确定出反馈二维码对应的业务的标识信息。
目前不少业务均具有一定的特殊性，比如注册业务，可以有通过邮箱注册、通过手机注册、通过用户名注册等不同的途径，各种途径均有一定的特殊性； 再如二维码支付业务，不同的机具也存在特殊性，比如不同的机具可以有唯一标识码UUID(Universally Unique Identifier，通用唯一识别码)，不同方式的注册业务可以有不同的业务编号等。所以在一种实施方式中，为了更加准确地确定出需要反馈的业务，确定反馈二维码对应的业务的标识信息，可以包括：确定该反馈二维码对应的业务的唯一标识信息。具体地，可以根据用户的输入确定该反馈二维码对应的业务的唯一标识信息，也可以在生成反馈二维码时，将业务的唯一标识信息包含在内，此后客户端就可以在解析反馈二维码时，直接确定出对应的业务的唯一标识信息。
需要说明的是，步骤12和步骤14可以同时执行，也可以步骤12在前、步骤14在后，具体地，可以先解析反馈二维码，得到业务反馈地址，再可以根据用户输入或解析反馈二维码，得到业务的标识信息；还可以解析反馈二维码，同时得到业务反馈地址以及反馈二维码对应的业务的标识信息。
步骤16：根据该业务的标识信息以及该业务反馈地址，进行业务反馈。
本步骤可以根据前述步骤得到的业务反馈地址，以及对应该业务的标识信息，进行反馈。具体地，可以将业务的标识信息直接发送至业务反馈地址，比如可以将机具UUID发送至业务反馈地址(URL)。
在前文已经介绍了通过GUI引导用户反馈的方式，在一种实施方式中，根据业务的标识信息以及业务反馈地址，进行业务反馈，可以包括：当业务反馈界面接收到反馈指令后，根据该业务的标识信息以及该业务反馈地址，进行业务反馈。如图5所示，界面中可以包含“发送反馈”按键，可以用作反馈指令，当业务反馈界面接收到用户通过点击“发送反馈”按键触发的反馈指令后，可以根据该业务的标识信息以及该业务反馈地址，进行业务反馈。
在实际应用中，反馈可以有多种类型，如故障反馈、完成反馈等。基于此，可以预先对反馈地址进行定义，比如某个反馈地址就可以是用于反馈业务故障的反馈地址，或反馈业务完成的反馈地址，这样在本步骤中可以直接将业务的标识信息发送至业务反馈地址，即可认为是进行了故障反馈或完成反馈；也可 以如图6所示，在反馈界面中为用户添加反馈类型，可以接收用户输入的，也可以为用户提供预设的几个选项，通过接收用户输入，确定反馈类型。
在实际的业务反馈时，用户在进行业务反馈时，可能会有一些自定义表达，比如对于自助二维码支付业务，用户在进行业务反馈时，可以根据观察到的实际情况，进行如机具断电、机具损坏等自定义表达。可以如图7所示，在反馈界面中，为用户提供自定义输入的区域(备注)，以使用户可以自定义输入想要反馈的内容。在一种实施方式中，当业务反馈界面接收到反馈指令后，根据业务的标识信息以及业务反馈地址，进行业务反馈，可以包括：当业务反馈界面接收到反馈指令后，根据业务的标识信息、业务反馈地址以及接收到的输入信息，进行业务反馈。
如图8所示，为本实施例提供的业务反馈方法的整体示意图，图中包含业务、以及为该业务设置的反馈二维码，即业务对应的反馈二维码，该二维码可以是根据业务反馈地址生成的，当用户在执行业务过程中，可以通过客户端扫描反馈二维码进行业务反馈，具体地如前所述，可以解析反馈二维码，得到业务反馈地址；确定该业务的标识信息；根据该标识信息以及该反馈地址，进行业务反馈，可以反馈到图8中所示的服务器中。该二维码也可以是根据业务反馈地址、以及对应的业务标识信息生成的，当用户在执行业务过程中，可以解析反馈二维码，得到业务反馈地址、以及该业务的标识信息；根据该标识信息以及该反馈地址，进行业务反馈。
采用实施例1提供的方法，预先为业务设置反馈二维码，用户在办理业务过程中，可以通过客户端扫描为该业务设置的反馈二维码，客户端可以解析得到业务反馈地址，还可以确定出该业务的标识信息，从而可以根据该业务的标识信息以及业务反馈地址，对业务进行反馈。通过该方法，可以在办理业务过程中，通过扫描反馈二维码的方式，方便、快捷地对反馈二维码对应的业务进行自助反馈。
实施例2
基于与实施例1相同的发明思路，作为实施例1的延伸，本说明书实施例提供了一种公交二维码支付业务的故障反馈方法，用于在公交二维码支付业务场景下，为用户提供便捷的自助故障反馈的方案。公交二维码支付的场景，即用户(也可称乘客)在上下车时，通过公交车上的实体支付机具扫描客户端中生成的用户二维码进行扣款(路费)的场景，这是一种需要多次快速完成的业务场景，如果实体支付机具出现故障，则需要尽快进行故障反馈，以便后台或称服务器及时进行修复。所以需要在公交二维码支付的场景下，为用户提供便捷的自助故障反馈的方案。本实施例提供的方法可以预先为公交二维码支付业务设置故障反馈二维码，该二维码可以放置于业务办理过程中较为显眼、使用户容易观察到的位置，比如可以放置在公交车的实体支付机具的机身上。该方法的流程如图9所示，假设执行主体可以为客户端，包括下述步骤：
步骤22：解析扫描到的故障反馈二维码，得到故障反馈地址。
如图10所示，为公交车的实体支付机具(以下简称“机具”)的示意图，机具可以包含扫码区域，该扫码区域可以具有扫描客户端中生成的二维码，从而进行扣款的功能。信息展示区域具有展示公交路线、扣款金额等功能、故障反馈二维码就可以用于在机具出现故障时，通过客户端的图像采集器以及处理器进行便捷的自助故障反馈。
该故障反馈二维码中可以包含故障反馈地址，即可以根据故障反馈地址生成该故障反馈二维码。用户可以通过客户端扫描该故障反馈二维码，并解析得到故障反馈地址。
步骤24：展示故障反馈界面。
如图11所示，在解析故障反馈二维码后，可以在客户端中展示故障反馈界面，以便引导用户进行故障反馈。
步骤26：确定故障反馈二维码对应的公交二维码支付业务的唯一标识信息。
对于公交二维码支付的场景，由于公交路线的区别，以及机具的不同，所 以可以存在唯一的公交二维码支付业务，所以可以确定故障反馈二维码对应的公交二维码支付业务的唯一标识信息，具体地，该唯一标识信息，可以包括公交二维码支付业务对应的机具的唯一编号或公交二维码支付业务对应的公交线路编号的其中一个，但在实际应用中，优选是至少包含机具的唯一编号，也可以包含公交线路编号，从而可以较为准确地定位故障机具。
如图12所示，可以在故障反馈界面中，提供机具的唯一编号、以及公交线路编号，以便用户填写。
或者，可以在生成故障反馈二维码时，将这两个唯一标识信息加入到其中，即故障反馈二维码中可以根据故障反馈地址、机具的唯一编号、以及公交线路编号生成，具体地，可以以“域名链接？line＝线路&pos_id＝机具编号”作为生成故障反馈二维码的依据，其中，“域名链接？”可以表征故障反馈地址，“line＝线路”可以表征公交二维码支付业务对应的公交线路编号，“pos_id＝机具编号”则可以表征公交二维码支付业务对应的机具的唯一编号。本步骤可以解析扫描到的故障反馈二维码，得到该故障反馈二维码对应的公交二维码支付业务的机具唯一编号、以及公交线路编号，为了提高反馈速度，可以将其自动填充到业务反馈界面中，如图13所示。
步骤28：根据业务的唯一标识信息以及故障反馈地址，进行故障反馈。
由于前述步骤中通过解析故障反馈二维码，得到了故障反馈地址，并确定出了公交二维码支付业务的唯一标识信息，所以，本步骤可以将唯一标识信息发送至业务故障反馈地址，从而进行故障反馈。如图12所示，可以为用户提供一个“故障反馈”按键，用于将业务的唯一标识信息发送至故障反馈地址。所以可以当业务反馈界面接收到反馈指令后，根据业务的唯一标识信息以及该故障反馈地址，进行故障反馈。
在实际应用中，还可以如图13所示，在故障反馈界面中提供自定义输入区域，用于描述故障现象。然而在实际应用中，为了尽快完成业务故障反馈，也可以不展示故障反馈界面，通过客户端解析故障反馈二维码，确定出故障反 馈地址，以及机具的唯一编号、以及公交线路编号，并由客户端直接将机具的唯一编号、以及公交线路编号发送至故障反馈地址，以便完成故障反馈。
采用实施例2提供的方法，预先为公交二维码支付业务设置故障反馈二维码，用户通过公交车上的实体支付机具，利用客户端中生成的二维码办理支付业务的过程中，可以通过客户端扫描为该故障反馈二维码，可以解析得到故障反馈地址，还可以确定出公交二维码支付业务的唯一标识信息，从而可以根据该业务的唯一标识信息以及故障反馈地址，进行故障反馈。通过该方法，可以在公交二维码支付的场景下，通过扫描故障反馈二维码的方式，方便、快捷地对公交二维码支付业务进行自助故障反馈。
实施例3
基于相同的发明构思，实施例3提供了一种业务反馈装置，用于为用户提供便捷的自助业务反馈方案。如图14所示，为该装置的结构图，包括：解析单元32、确定单元34以及反馈单元36，其中，
解析单元32，可以解析扫描到的反馈二维码，得到业务反馈地址；
确定单元34，可以确定反馈二维码对应的业务的标识信息；
反馈单元36，可以根据业务的标识信息以及业务反馈地址，进行业务反馈。
在一种实施方式中，解析单元32，可以
解析扫描到的反馈二维码，得到业务反馈地址，并展示业务反馈界面。
在一种实施方式中，确定单元34，可以
确定反馈二维码对应的业务的标识信息；
将业务的标识信息填充至业务反馈界面中。
在一种实施方式中，反馈单元36，可以
当业务反馈界面接收到反馈指令后，根据业务的标识信息以及业务反馈地址，进行业务反馈。
在一种实施方式中，反馈单元36，可以
当业务反馈界面接收到反馈指令后，根据业务的标识信息、业务反馈地址以及接收到的输入信息，进行业务反馈。
在一种实施方式中，确定单元34，可以
确定反馈二维码对应的业务的唯一标识信息。
在一种实施方式中，确定单元34，可以
解析反馈二维码，得到反馈二维码对应的业务的标识信息。
采用实施例3提供的装置，预先为业务设置反馈二维码，用户在办理业务过程中，可以通过客户端扫描为该业务设置的反馈二维码，客户端可以解析得到业务反馈地址，还可以确定出该业务的标识信息，从而可以根据该业务的标识信息以及业务反馈地址，对业务进行反馈。通过该方法，可以在办理业务过程中，通过扫描反馈二维码的方式，方便、快捷地对反馈二维码对应的业务进行自助反馈。
图15是本说明书的一个实施例电子设备的结构示意图。在硬件层面，该电子设备包括处理器，可选地还包括内部总线、网络接口、存储器。其中，存储器可能包含内存，例如高速随机存取存储器(Random-Access Memory，RAM)，也可能还包括非易失性存储器(non-volatile memory)，例如至少1个磁盘存储器等。当然，该电子设备还可能包括其他业务所需要的硬件。
处理器、网络接口和存储器可以通过内部总线相互连接，该内部总线可以是ISA(Industry Standard Architecture，工业标准体系结构)总线、PCI(Peripheral Component Interconnect，外设部件互连标准)总线或EISA(Extended Industry Standard Architecture，扩展工业标准结构)总线等。所述总线可以分为地址总线、数据总线、控制总线等。为便于表示，图15中仅用一个双向箭头表示，但并不表示仅有一根总线或一种类型的总线。
存储器，用于存放程序。具体地，程序可以包括程序代码，所述程序代码包括计算机操作指令。存储器可以包括内存和非易失性存储器，并向处理器提 供指令和数据。
处理器从非易失性存储器中读取对应的计算机程序到内存中然后运行，在逻辑层面上形成会话窗口中信息对话框的渲染装置。处理器，执行存储器所存放的程序，并具体用于执行以下操作：
解析扫描到的反馈二维码，得到业务反馈地址；
确定所述反馈二维码对应的业务的标识信息；
根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
上述如本说明书图14所示实施例提供的业务反馈装置执行的方法可以应用于处理器中，或者由处理器实现。处理器可能是一种集成电路芯片，具有信号的处理能力。在实现过程中，上述方法的各步骤可以通过处理器中的硬件的集成逻辑电路或者软件形式的指令完成。上述的处理器可以是通用处理器，包括中央处理器(Central Processing Unit，CPU)、网络处理器(Network Processor，NP)等；还可以是数字信号处理器(Digital Signal Processor，DSP)、专用集成电路(Application Specific Integrated Circuit，ASIC)、现场可编程门阵列(Field－Programmable Gate Array，FPGA)或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件。可以实现或者执行本说明书实施例中的公开的各方法、步骤及逻辑框图。通用处理器可以是微处理器或者该处理器也可以是任何常规的处理器等。结合本说明书实施例所公开的方法的步骤可以直接体现为硬件译码处理器执行完成，或者用译码处理器中的硬件及软件模块组合执行完成。软件模块可以位于随机存储器，闪存、只读存储器，可编程只读存储器或者电可擦写可编程存储器、寄存器等本领域成熟的存储介质中。该存储介质位于存储器，处理器读取存储器中的信息，结合其硬件完成上述方法的步骤。
该电子设备还可执行图14中业务反馈装置执行的方法，并实现业务反馈装置在图14所示实施例的功能，本说明书实施例在此不再赘述。
本说明书实施例还提出了一种计算机可读存储介质，该计算机可读存储介质存储一个或多个程序，该一个或多个程序包括指令，该指令当被包括多个应 用程序的电子设备执行时，能够使该电子设备执行图14所示实施例中业务反馈装置执行的方法，并具体用于执行：
解析扫描到的反馈二维码，得到业务反馈地址；
确定所述反馈二维码对应的业务的标识信息；
根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
上述实施例阐明的系统、装置、模块或单元，具体可以由计算机芯片或实体实现，或者由具有某种功能的产品来实现。一种典型的实现设备为计算机。具体的，计算机例如可以为个人计算机、膝上型计算机、蜂窝电话、相机电话、智能电话、个人数字助理、媒体播放器、导航设备、电子邮件设备、游戏控制台、平板计算机、可穿戴设备或者这些设备中的任何设备的组合。
为了描述的方便，描述以上装置时以功能分为各种单元分别描述。当然，在实施本说明书时可以把各单元的功能在同一个或多个软件和/或硬件中实现。
本领域内的技术人员应明白，本说明书的实施例可提供为方法、系统、或计算机程序产品。因此，本说明书可采用完全硬件实施例、完全软件实施例、或结合软件和硬件方面的实施例的形式。而且，本说明书可采用在一个或多个其中包含有计算机可用程序代码的计算机可用存储介质(包括但不限于磁盘存储器、CD-ROM、光学存储器等)上实施的计算机程序产品的形式。
本说明书是参照根据本说明书实施例的方法、设备(系统)、和计算机程序产品的流程图和/或方框图来描述的。应理解可由计算机程序指令实现流程图和/或方框图中的每一流程和/或方框、以及流程图和/或方框图中的流程和/或方框的结合。可提供这些计算机程序指令到通用计算机、专用计算机、嵌入式处理机或其他可编程数据处理设备的处理器以产生一个机器，使得通过计算机或其他可编程数据处理设备的处理器执行的指令产生用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的装置。
这些计算机程序指令也可存储在能引导计算机或其他可编程数据处理设 备以特定方式工作的计算机可读存储器中，使得存储在该计算机可读存储器中的指令产生包括指令装置的制造品，该指令装置实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能。
这些计算机程序指令也可装载到计算机或其他可编程数据处理设备上，使得在计算机或其他可编程设备上执行一系列操作步骤以产生计算机实现的处理，从而在计算机或其他可编程设备上执行的指令提供用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的步骤。
在一个典型的配置中，计算设备包括一个或多个处理器(CPU)、输入/输出接口、网络接口和内存。
内存可能包括计算机可读介质中的非永久性存储器，随机存取存储器(RAM)和/或非易失性内存等形式，如只读存储器(ROM)或闪存(flash RAM)。内存是计算机可读介质的示例。
计算机可读介质包括永久性和非永久性、可移动和非可移动媒体可以由任何方法或技术来实现信息存储。信息可以是计算机可读指令、数据结构、程序的模块或其他数据。计算机的存储介质的例子包括，但不限于相变内存(PRAM)、静态随机存取存储器(SRAM)、动态随机存取存储器(DRAM)、其他类型的随机存取存储器(RAM)、只读存储器(ROM)、电可擦除可编程只读存储器(EEPROM)、快闪记忆体或其他内存技术、只读光盘只读存储器(CD-ROM)、数字多功能光盘(DVD)或其他光学存储、磁盒式磁带，磁带磁磁盘存储或其他磁性存储设备或任何其他非传输介质，可用于存储可以被计算设备访问的信息。按照本文中的界定，计算机可读介质不包括暂存电脑可读媒体(transitory media)，如调制的数据信号和载波。
还需要说明的是，术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、商品或者设备不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、商品或者设备所固有的要素。在没有更多限制的情况下，由语句“包括 一个……”限定的要素，并不排除在包括所述要素的过程、方法、商品或者设备中还存在另外的相同要素。
本领域技术人员应明白，本说明书的实施例可提供为方法、系统或计算机程序产品。因此，本说明书可采用完全硬件实施例、完全软件实施例或结合软件和硬件方面的实施例的形式。而且，本说明书可采用在一个或多个其中包含有计算机可用程序代码的计算机可用存储介质(包括但不限于磁盘存储器、CD-ROM、光学存储器等)上实施的计算机程序产品的形式。
本说明书可以在由计算机执行的计算机可执行指令的一般上下文中描述，例如程序模块。一般地，程序模块包括执行特定任务或实现特定抽象数据类型的例程、程序、对象、组件、数据结构等等。也可以在分布式计算环境中实践本说明书，在这些分布式计算环境中，由通过通信网络而被连接的远程处理设备来执行任务。在分布式计算环境中，程序模块可以位于包括存储设备在内的本地和远程计算机存储介质中。
本说明书中的各个实施例均采用递进的方式描述，各个实施例之间相同相似的部分互相参见即可，每个实施例重点说明的都是与其他实施例的不同之处。尤其，对于系统实施例而言，由于其基本相似于方法实施例，所以描述的比较简单，相关之处参见方法实施例的部分说明即可。
以上所述仅为本说明书的实施例而已，并不用于限制本说明书。对于本领域技术人员来说，本说明书可以有各种更改和变化。凡在本说明书的精神和原理之内所作的任何修改、等同替换、改进等，均应包含在本说明书的权利要求范围之内。

Claims (18)

  1. 一种业务反馈方法，预先为业务设置反馈二维码，所述方法包括：
    解析扫描到的反馈二维码，得到业务反馈地址；
    确定所述反馈二维码对应的业务的标识信息；
    根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
  2. 如权利要求1所述的方法，解析扫描到的反馈二维码，得到业务反馈地址，具体包括：
    解析扫描到的反馈二维码，得到业务反馈地址，并展示业务反馈界面。
  3. 如权利要求2所述的方法，确定所述反馈二维码对应的业务的标识信息，具体包括：
    确定所述反馈二维码对应的业务的标识信息；
    将所述业务的标识信息填充至所述业务反馈界面中。
  4. 如权利要求3所述的方法，根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈，具体包括：
    当所述业务反馈界面接收到反馈指令后，根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
  5. 如权利要求4所述的方法，当所述业务反馈界面接收到反馈指令后，根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈，具体包括：
    当所述业务反馈界面接收到反馈指令后，根据所述业务的标识信息、所述业务反馈地址以及接收到的输入信息，进行业务反馈。
  6. 如权利要求1所述的方法，确定所述反馈二维码对应的业务的标识信息，具体包括：
    确定所述反馈二维码对应的业务的唯一标识信息。
  7. 如权利要求1所述的方法，确定所述反馈二维码对应的业务的标识信息，具体包括：
    解析所述反馈二维码，得到所述反馈二维码对应的业务的标识信息。
  8. 一种业务反馈装置，预先为业务设置反馈二维码，所述装置包括：解析单元、确定单元以及反馈单元，其中，
    所述解析单元，解析扫描到的反馈二维码，得到业务反馈地址；
    所述确定单元，确定所述反馈二维码对应的业务的标识信息；
    所述反馈单元，根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
  9. 如权利要求8所述的装置，所述解析单元，
    解析扫描到的反馈二维码，得到业务反馈地址，并展示业务反馈界面。
  10. 如权利要求9所述的装置，所述确定单元，
    确定所述反馈二维码对应的业务的标识信息；
    将所述业务的标识信息填充至所述业务反馈界面中。
  11. 如权利要求10所述的装置，所述反馈单元，
    当所述业务反馈界面接收到反馈指令后，根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
  12. 如权利要求11所述的装置，所述反馈单元，
    当所述业务反馈界面接收到反馈指令后，根据所述业务的标识信息、所述业务反馈地址以及接收到的输入信息，进行业务反馈。
  13. 如权利要求8所述的装置，所述确定单元，
    确定所述反馈二维码对应的业务的唯一标识信息。
  14. 如权利要求8所述的装置，所述确定单元，
    解析所述反馈二维码，得到所述反馈二维码对应的业务的标识信息。
  15. 一种公交二维码支付业务的故障反馈方法，预先为公交二维码支付业务设置故障反馈二维码，所述方法包括：
    解析扫描到的故障反馈二维码，得到故障反馈地址；
    确定所述故障反馈二维码对应的公交二维码支付业务的唯一标识信息；
    根据所述业务的唯一标识信息以及所述故障反馈地址，进行故障反馈。
  16. 如权利要求8所述的方法，所述唯一标识信息，包括下述至少一种：
    公交二维码支付业务对应的机具的唯一编号；
    公交二维码支付业务对应的公交线路编号。
  17. 一种电子设备，包括：
    处理器；以及
    被安排成存储计算机可执行指令的存储器，所述可执行指令在被执行时使所述处理器执行以下操作：
    解析扫描到的反馈二维码，得到业务反馈地址；
    确定所述反馈二维码对应的业务的标识信息；
    根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
  18. 一种计算机可读存储介质，所述计算机可读存储介质存储一个或多个程序，所述一个或多个程序当被包括多个应用程序的电子设备执行时，使得所述电子设备执行以下操作：
    解析扫描到的反馈二维码，得到业务反馈地址；
    确定所述反馈二维码对应的业务的标识信息；
    根据所述业务的标识信息以及所述业务反馈地址，进行业务反馈。
PCT/CN2018/103002 2017-09-05 2018-08-29 业务反馈方法及装置、公交二维码支付业务的故障反馈方法 Ceased WO2019047756A1 (zh)

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