WO2019034165A1 - 信息交互系统及方法 - Google Patents

信息交互系统及方法 Download PDF

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Publication number
WO2019034165A1
WO2019034165A1 PCT/CN2018/101149 CN2018101149W WO2019034165A1 WO 2019034165 A1 WO2019034165 A1 WO 2019034165A1 CN 2018101149 W CN2018101149 W CN 2018101149W WO 2019034165 A1 WO2019034165 A1 WO 2019034165A1
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Prior art keywords
information
user
module
information interaction
interaction platform
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PCT/CN2018/101149
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English (en)
French (fr)
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吴泽亮
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吴泽亮
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Publication of WO2019034165A1 publication Critical patent/WO2019034165A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • H04L67/562—Brokering proxy services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
    • G06Q30/0213—Consumer transaction fees
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
    • G06Q30/0214—Referral reward systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241—Advertisements
    • G06Q30/0251—Targeted advertisements
    • G06Q30/0253—During e-commerce, i.e. online transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/185—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast with management of multicast group membership
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • H04L67/566—Grouping or aggregating service requests, e.g. for unified processing

Definitions

  • the present application relates to the field of information technology, and in particular, to an information interaction system and method.
  • the current information interaction platforms (such as QQ, WeChat, etc.) can usually only provide users with instant information interaction or display status information to friends on the platform.
  • the function is single and cannot meet the needs of users.
  • the purpose of the present application is to provide an information interaction system and method to improve the above problems.
  • the embodiment of the present application provides an information interaction system, which is applied to a server that provides an information interaction platform, and the system includes:
  • a reservation module configured to receive a first reservation request initiated by the user on the information interaction platform, and obtain status information that is published by the user within a preset time period before the current time as the target status information;
  • the first consultant provides a module configured to acquire an option tag associated with the target status information, find information of at least one counselor that matches the option tag, and send the information to the user;
  • a consultant selecting module configured to receive a second reservation request initiated by the user on the information interaction platform, and determine, according to the second reservation request, a target consultant selected by the user among the at least one psychological counselor, And generating a consultation reservation order according to the second reservation request;
  • the consultation order sending module is configured to send the consultation reservation order to the target consultant, and send the order confirmation information that the target consultant feedbacks to the consultation reservation order to the user.
  • system further includes:
  • a status receiving module configured to receive status information that is published by the user on the information interaction platform, and extract identifier information in the status information
  • a status publishing module configured to search for an option label corresponding to the identifier information, associate the status information with the option label, and publish the status information on the information interaction platform.
  • system further includes:
  • a topic establishing module configured to receive a discussion topic initiated by the user on the information interaction platform, and establish a social group associated with the discussion topic;
  • a topic publishing module configured to acquire identification information in the discussion topic, search for an option tag corresponding to the identification information, associate the discussion topic with the option tag, and publish the discussion topic on the information interaction platform .
  • system further includes:
  • the topic joining module is configured to add the other users to the social group in response to an add request initiated by another user to the discussion topic.
  • the system after receiving the first reservation request initiated by the user on the information interaction platform, the system further includes:
  • the second consultant provides a module configured to acquire an option tag corresponding to the discussion topic of the social group in which the user is currently located, and to find information of at least one counselor corresponding to the option tag and send the information to the user.
  • system further includes:
  • An advertisement display module configured to display advertisement information on the information interaction platform, where the product purchase page is embedded in the advertisement information
  • a sharing module configured to share the advertisement information to a designated information publishing platform in response to a user sharing operation of the advertisement information
  • the reward issuing module is configured to issue a corresponding reward to the user sharing the advertisement information according to the purchase behavior of the user of the information publishing platform on the product purchase page.
  • the embodiment of the present application further provides an information interaction method, which is applied to a server that provides an information interaction platform, and the method includes:
  • Receiving a second reservation request initiated by the user on the information interaction platform determining, according to the second reservation request, a target consultant selected by the user among the at least one psychological counselor, and according to the second appointment Request to generate a consultation appointment order;
  • the consultation reservation order is sent to the target consultant, and the order confirmation information fed back by the target consultant for the consultation reservation order is sent to the user.
  • the method further includes:
  • the method further includes:
  • the other users are added to the social group in response to an add request initiated by other users to the discussion topic.
  • the server when receiving the reservation request of the user, the server may intelligently recommend the corresponding psychological counselor to the user according to the option label associated with the status information published by the user on the information interaction platform. , can better meet the needs of users.
  • FIG. 1 is a schematic diagram of interaction between a server and a user terminal according to an embodiment of the present application
  • FIG. 2 is a schematic block diagram of a server provided by an embodiment of the present application.
  • FIG. 3 is a functional block diagram of an information interaction system according to an embodiment of the present disclosure.
  • FIG. 4 is another functional block diagram of an information interaction system according to an embodiment of the present application.
  • FIG. 5 is still another functional block diagram of an information interaction system according to an embodiment of the present application.
  • FIG. 6 is a schematic flowchart diagram of an information interaction method according to an embodiment of the present application.
  • FIG. 7 is still another schematic flowchart of an information interaction method according to an embodiment of the present application.
  • FIG. 8 is still another schematic flowchart of an information interaction method according to an embodiment of the present disclosure.
  • Icon 100-server; 110-memory; 120-processor; 130-communication unit; 200-user terminal; 300-network; 400-information interaction platform; 500-information interaction system; 510-reservation module; a consultant provides modules; 530-consultant selection module; 540-consulting order sending module; 550-state receiving module; 560-status publishing module; 570-topic building module; 580-topic publishing module; 590-topic joining module; 5100-Second consultant provides module; 5110-advertising display module; 5120-sharing module; 5130-reward distribution module.
  • FIG. 1 is a schematic diagram of interaction between a server 100 and a user terminal 200 according to an embodiment of the present application.
  • the server 100 can communicate with the user terminal 200 through the network 300 to implement data interaction.
  • the server 100 is provided with an information interaction platform 400 that can be downloaded and installed by the user terminal 200. The user can obtain the service provided by the server 100 through the information interaction platform 400.
  • the user terminal 200 is preferably a mobile terminal device, such as a smart phone, a tablet computer, an e-book reader, a laptop portable computer, an on-board computer or/and a wearable mobile terminal, and the like.
  • the information interaction platform 400 is an application (application, APP) that can be installed and run in the user terminal 200.
  • FIG. 2 it is a block diagram of a server 100 provided by an embodiment of the present application.
  • the server 100 is provided with an information interaction platform 400 that can be downloaded and installed by the user terminal 200.
  • the server 100 includes an information interaction system 500, a memory 110, a processor 120, and a communication unit 130.
  • the components of the memory 110, the processor 120, and the communication unit 130 are electrically connected directly or indirectly to implement data transmission or interaction.
  • the information interaction system 500 includes at least one software module that can be stored in the memory 110 or in an operating system (OS) of the server 100 in the form of software or firmware.
  • the processor 120 executes executable modules stored in the memory 110, such as software function modules, computer programs, and the like included in the information interaction system 500.
  • the processor 120 can execute the computer program upon receiving an execution instruction.
  • the communication unit 130 is configured to establish a communication connection between the server 100 and an external device (eg, the user terminal 200).
  • the information interaction system 500 may be a subroutine of the information interaction platform 400, or may be a program independent of the information interaction platform 400, which is not limited in this embodiment.
  • the memory 110 can be, but not limited to, a random access memory (RAM), a read only memory (ROM), and a programmable read-only memory (PROM). Erasable Programmable Read-Only Memory (EPROM), Electric Erasable Programmable Read-Only Memory (EEPROM), and the like.
  • RAM random access memory
  • ROM read only memory
  • PROM programmable read-only memory
  • EPROM Erasable Programmable Read-Only Memory
  • EEPROM Electric Erasable Programmable Read-Only Memory
  • the processor 120 can be an integrated circuit chip with signal processing capabilities.
  • the processor 120 may also be a general-purpose processor, such as a central processing unit (CPU), a network processing (NP), etc.; or a digital signal processor (DSP) or an application specific integrated circuit (ASIC). ), Field Programmable Gate Array (FPGA), discrete gate or transistor logic, discrete hardware components.
  • the general purpose processor can be a microprocessor or any conventional processor.
  • FIG. 2 is merely illustrative, and the server 100 may have fewer or more components than FIG. 1 or have a different configuration than that shown in FIG. Furthermore, the components shown in FIG. 2 can be implemented by software, hardware, or a combination thereof.
  • the components included in the user terminal 200 and the connection relationship between the components are similar to those of the server 100, and details are not described herein.
  • FIG. 3 is a schematic diagram of functional modules of an information interaction system 500 according to an embodiment of the present application.
  • the information interaction system 500 is applied to the server 100 shown in FIG. 2 .
  • the information interaction system 500 includes a reservation module 510, a first consultant providing module 520, a consultant selection module 530, and a consultation order sending module 540.
  • the reservation module 510 is configured to receive a first reservation request initiated by the user on the information interaction platform 400, and acquire status information published by the user within a preset time period before the current time as the target status information.
  • the information interaction system 500 may further include a state receiving module 550 and a state publishing module 560.
  • the status receiving module 550 is configured to receive status information that is published by the user on the information interaction platform 400, and extract identification information in the status information.
  • the status information may be a mood state or the like released by the user on the information interaction platform 400, and is usually set to be visible to a friend.
  • the identification information may be a keyword included in the status information, for example, a vocabulary indicating emotion, such as happiness, sadness, and a vocabulary describing a state such as illness.
  • the status issuance module 560 is configured to look up an option tag corresponding to the identification information, associate the status information with the option tag, and publish the status information on the information interaction platform 400.
  • the server 100 may calculate the similarity between the extracted identifier information and the pre-stored option label, and select an option label with the highest similarity with the identifier information as the option label corresponding to the identifier information. And establishing an association relationship between the selected option label and the status information of the identifier information, to indicate that the status information published by the user belongs to a category represented by the option label.
  • a reservation trigger button may be disposed at a location of the information interaction platform 400 for inputting the status information or a location for displaying the status information.
  • the information interaction platform 400 of the user may be triggered to send the first reservation request to the server 100 to notify the server 100 that the user has a request for an appointment psychologist.
  • the server 100 When the server 100 receives the first reservation request, the status information released by the user who initiated the first reservation request within a preset time period before the current time is acquired as the target status information.
  • the preset time period may be flexibly set according to actual conditions, for example, may be one week or half a month.
  • the first consultant providing module 520 is configured to acquire an option tag associated with the target status information, find information of at least one counselor that matches the option tag, and send the information to the user.
  • the counselor who performs authentication on the information interaction platform 400 may set a respective service tag, and the content of the service tag may correspond to the option tag. Therefore, after the server 100 acquires the option tag associated with the target state information, the service tag corresponding to the option tag may be searched, and information of at least one counselor having the service tag is sent to the user.
  • the information of the counselor may include the profile of the counselor, the type of service client, the field of interest, address information, or the price of the fee.
  • the found target state information may have one, two or more.
  • the option tags associated with each target state information may be separately obtained.
  • the consultant selection module 530 is configured to receive a second reservation request initiated by the user on the information interaction platform 400, and determine, according to the second reservation request, a target selected by the user in the at least one psychological counselor The consultant generates a consultation reservation order according to the second reservation request.
  • the first reservation request is information for requesting the server 100 to recommend the counselor
  • the second appointment request is for informing the server 100 of the target consultation selected by the user. Division and initiate an appointment.
  • the information interaction platform 400 where the user is located displays the information of the at least one counselor sent by the server 100.
  • the information interaction platform 400 in which the user is located may provide a reservation information filling form for the user to fill in.
  • the information interaction platform 400 may generate the second reservation request and send it to the server 100 according to the target consultant selected by the user and the subscription information filling form filled in by the user.
  • the consultation order sending module 540 is configured to send the consultation reservation order to the target consultant, and send the order confirmation information that the target consultant feedbacks for the consultation reservation order to the user.
  • the server 100 sends the generated consultation reservation order to the target consultant, so that the target consultant reserves the consultation time for the user, and determines the location.
  • the order confirmation information including the consultation time is generated.
  • the target consultant can feed back the order confirmation information to the server 100 through the information interaction platform 400, and the server 100 sends the order confirmation information to the user after receiving the order confirmation information.
  • the information interaction system 500 may further include a chat module, where the chat module is configured to receive a message input by the user on the information interaction platform 400, and send the message to the The communication address specified in the information interaction platform 400. That is, the information interaction system 500 has the function of instant communication.
  • the message may be a text message, a voice message or a video message, which is not limited in this embodiment.
  • the information interaction platform 400 can be directly contacted with the psychologist of interest to perform corresponding communication.
  • the deletion setting submodule may be included in the chat module.
  • the delete setting sub-module is configured to delete the message when the status of the message displayed in the chat module changes from unread to read. In this way, the privacy of the user can be protected.
  • the information interaction system 500 may further include a topic establishing module 570 and a topic publishing module 580.
  • the topic establishing module 570 is configured to receive a discussion topic initiated by the user on the information interaction platform 400, and establish a social group associated with the discussion topic.
  • the topic publishing module 580 is configured to acquire the identification information in the discussion topic, search for an option tag corresponding to the identification information, associate the discussion topic with the option tag, and publish the information on the information interaction platform 400.
  • the discussion topic is configured to acquire the identification information in the discussion topic, search for an option tag corresponding to the identification information, associate the discussion topic with the option tag, and publish the information on the information interaction platform 400.
  • the identification information in the discussion topic and the identification information in the state information are the same information, and are used to represent the mood or state of the user.
  • the information interaction system 500 may further include a topic joining module 590.
  • the topic joining module 590 is configured to add the other users to the social group in response to an add request initiated by other users to the discussion topic.
  • an address link of the social group in which the discussion topic is embedded may be embedded in the discussion topic of the information interaction platform 400.
  • the information interaction platform 400 may provide a label that focuses on the topic. If the user selects the label, the user who selects the label is added to the social group of the discussion topic.
  • the discussion topic of the user's attention can reflect the current psychological state of the user to a certain extent. For example, when a user pays attention to topics such as “What should I do if I am sick” or “What is the harm of XX disease to the human body” (“XX” indicates the name of the disease), it indicates that the user may be suffering from the disease recently? . Another example is when a user pays attention to discussion topics such as “high work pressure” and “how to decompress” for a period of time, indicating that the user may be under pressure and nervous.
  • the user when recommending a counselor for the user, the user may further refer to the discussion topic that the user has paid attention to in a short period of time to make a recommendation.
  • the information interaction system 500 may further include a second consultant providing module 5100.
  • the second consultant providing module 5100 is configured to, after receiving the first reservation request initiated by the user on the information interaction platform 400, acquire an option label corresponding to a discussion topic of the social group currently in which the user is currently located, and search and The at least one counselor's information corresponding to the option tag is sent to the user.
  • the counselor recommended to the user can be more in line with the user's needs and improve the user experience.
  • the information interaction system 500 may further include an advertisement display module 5110, a sharing module 5120, and a reward issuing module 5130.
  • the advertisement display module 5110 is configured to display advertisement information on the information interaction platform 400, and the commodity purchase link is embedded in the advertisement information.
  • the item purchase link embedded in the advertisement information is usually a purchase link of the item displayed by the advertisement information.
  • the user clicks on the advertisement information he can jump to the purchase page corresponding to the purchase link.
  • the sharing module 5120 is configured to share the advertisement information to a designated information publishing platform in response to a user sharing operation of the advertisement information.
  • the information publishing platform may be a social platform such as QQ, WeChat, Sina Weibo, etc., which is not limited in this embodiment.
  • the advertisement information of the information interaction platform 400 is shared to the information distribution platform, more users will see it, thereby increasing the probability of generating purchase behavior.
  • the reward issuance module 5130 is configured to issue a corresponding reward to the user sharing the advertisement information according to the purchase behavior of the user of the information release platform on the product purchase page.
  • the server 100 can give a certain reward to the user who shares the advertisement information according to the purchase behavior.
  • a proxy ratio corresponding to each advertisement information may be recorded in the server 100.
  • the amount of the corresponding commission ratio may be extracted from the amount spent on the purchase behavior as a reward for the user who shares the advertisement information.
  • an electronic red envelope may be embedded in the advertisement information.
  • the electronic red envelope is provided by a user who publishes the advertisement information.
  • the information interaction system 500 may further include a reading module.
  • the reading module is configured to search for a corresponding target book according to a search keyword input by the user for display by the user.
  • the novel may be displayed in the form of a character dialogue.
  • the embodiment of the present application provides a schematic flowchart of an information interaction method, where the information interaction method is applied to the server 100 shown in FIG. 2 .
  • the specific flow of the information interaction method will be described in detail below with reference to FIG. 6.
  • Step S110 Receive a first reservation request initiated by the user on the information interaction platform 400, and obtain status information that is published by the user within a preset time period before the current time as the target status information.
  • step S110 can be performed by the reservation module 510 shown in FIG.
  • Step S120 Obtain an option label associated with the target status information, search for information of at least one counselor that matches the option label, and send the information to the user.
  • step S120 can be performed by the first consultant module shown in FIG.
  • Step S130 receiving a second reservation request initiated by the user on the information interaction platform 400, determining, according to the second reservation request, a target consultant selected by the user among the at least one psychological counselor, and according to the The second reservation request generates a consultation reservation order.
  • step S130 can be performed by the consultant selection module 530 shown in FIG.
  • Step S140 the consulting reservation order is sent to the target consultant, and the order confirmation information fed back by the target consultant for the consultation reservation order is sent to the user.
  • step S140 can be performed by the consultation order transmitting module 540 shown in FIG.
  • the information interaction method may further include two steps of step S150 and step S160.
  • Step S150 Receive status information published by the user on the information interaction platform 400, and extract identification information in the status information.
  • step S150 can be performed by the state receiving module 550 shown in FIG.
  • Step S160 Search for an option label corresponding to the identifier information, associate the status information with the option label, and publish the status information on the information interaction platform 400.
  • step S160 can be performed by the status issuance module 560 shown in FIG.
  • the information interaction method may further include two steps, step S170 and step S180.
  • Step S170 Receive a discussion topic initiated by the user on the information interaction platform 400, and establish a social group associated with the discussion topic.
  • step S170 can be performed by the topic establishing module 570 shown in FIG.
  • Step S180 Acquire identifier information in the discussion topic, search for an option label corresponding to the identifier information, associate the discussion topic with the option label, and publish the discussion topic on the information interaction platform 400.
  • step S180 can be performed by the topic issuing module 580 shown in FIG.
  • the information interaction method may further include step S190.
  • Step S190 adding the other users to the social group in response to an addition request initiated by another user to the discussion topic.
  • step S190 can be performed by the topic joining module 590 shown in FIG.
  • the information interaction method may further include the following steps:
  • the information interaction method may further include the following steps:
  • advertisement information is displayed on the information interaction platform 400, and a product purchase link is embedded in the advertisement information. This step can be performed by the advertisement display module 5110 shown in FIG.
  • the advertisement information is shared to a designated information publishing platform.
  • This step can be performed by the sharing module 5120 shown in FIG.
  • a corresponding reward is issued to the user who shares the advertisement information. This step can be performed by the reward issuing module 5130 shown in FIG.
  • the server 100 when receiving the reservation request of the user, can intelligently select the option label associated with the status information published by the user on the information interaction platform 400. Recommend the appropriate counselor for the user to better meet the needs of the user.
  • the corresponding psychological counselor is recommended for the user, so that the user's needs can be more accurately satisfied.
  • each block of the flowchart or block diagram can represent a module, a program segment, or a portion of code that comprises one or more of the Executable instructions. It should also be noted that, in some alternative implementations, the functions noted in the blocks may also occur in a different order than those illustrated in the drawings.
  • each block of the block diagrams and/or flowcharts, and combinations of blocks in the block diagrams and/or flowcharts can be implemented in a dedicated hardware-based system that performs the specified function or action. Or it can be implemented by a combination of dedicated hardware and computer instructions.
  • each functional module in each embodiment of the present application may be integrated to form a separate part, or each module may exist separately, or two or more modules may be integrated to form a separate part.
  • the functions, if implemented in the form of software functional modules and sold or used as separate products, may be stored in a computer readable storage medium.
  • the technical solution of the present application which is essential or contributes to the prior art, or a part of the technical solution, may be embodied in the form of a software product, which is stored in a storage medium, including
  • the instructions are used to cause a computer device (which may be a personal computer, server, or network device, etc.) to perform all or part of the steps of the methods described in various embodiments of the present application.
  • the foregoing storage medium includes: a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk, and the like. .

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Abstract

本申请提供一种信息交互系统及方法，应用于提供信息交互平台的服务端，系统包括：预约模块，配置成接收用户在信息交互平台发起的第一预约请求，并获取用户在当前时刻之前的预设时间段内发布的状态信息作为目标状态信息；第一咨询师提供模块，配置成获取与目标状态信息关联的选项标签，查找与选项标签匹配的至少一个心理咨询师的信息并发送给用户；咨询师选取模块，配置成接收用户在信息交互平台发起的第二预约请求，根据第二预约请求确定用户在至少一个心理咨询师中选择的目标咨询师；咨询订单发送模块，配置成根据第二预约请求生成咨询订单并发送给目标咨询师。

Description

信息交互系统及方法
相关申请的交叉引用
本申请要求于2017年08月18日提交中国专利局的申请号为CN201710713597.8、名称为“信息交互系统及方法”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及信息技术领域，具体而言，涉及一种信息交互系统及方法。
背景技术
目前的信息交互平台(如QQ、微信等)通常只能供用户进行即时的信息交互或是向平台上的好友展示状态信息，功能单一，无法满足用户的需求。
发明内容
有鉴于此，本申请的目的在于提供一种信息交互系统及方法，以改善上述问题。
为了达到上述目的，本申请实施例提供一种信息交互系统，应用于提供信息交互平台的服务端，所述系统包括：
预约模块，配置成接收用户在所述信息交互平台发起的第一预约请求，并获取所述用户在当前时刻之前的预设时间段内发布的状态信息作为目标状态信息；
第一咨询师提供模块，配置成获取与所述目标状态信息关联的选项标签，查找与所述选项标签匹配的至少一个心理咨询师的信息并发送给所述用户；
咨询师选取模块，配置成接收所述用户在所述信息交互平台发起的第二预约请求，根据所述第二预约请求确定所述用户在所述至少一个心理咨询师中选择的目标咨询师，并根据所述第二预约请求生成咨询预约订单；
咨询订单发送模块，配置成将所述咨询预约订单发送给所述目标咨询师，并将所述目标咨询师针对所述咨询预约订单反馈的订单确认信息发送给所述用户。
可选地，在上述系统中，所述系统还包括：
状态接收模块，配置成接收用户在所述信息交互平台发布的状态信息，并提取所述状态信息中的标识信息；
状态发布模块，配置成查找与所述标识信息对应的选项标签，将所述状态信息与所述选项标签关联并在所述信息交互平台发布所述状态信息。
可选地，在上述系统中，所述系统还包括：
话题建立模块，配置成接收用户在所述信息交互平台发起的讨论话题，建立与所述 讨论话题关联的社交群；
话题发布模块，配置成获取所述讨论话题中的标识信息，查找与所述标识信息对应的选项标签，将所述讨论话题与所述选项标签关联并在所述信息交互平台发布所述讨论话题。
可选地，在上述系统中，所述系统还包括：
话题加入模块，配置成响应其他用户对所述讨论话题发起的添加请求，将所述其他用户添加至所述社交群中。
可选地，在上述系统中，在接收到用户在所述信息交互平台发起的第一预约请求之后，所述系统还包括：
第二咨询师提供模块，配置成获取与所述用户当前所在社交群的讨论话题相对应的选项标签，查找与所述选项标签对应的至少一个心理咨询师的信息并发送给所述用户。
可选地，在上述系统中，所述系统还包括：
广告展示模块，配置成在所述信息交互平台展示广告信息，所述广告信息中嵌入有商品购买页；
分享模块，配置成响应用户对所述广告信息的分享操作，将所述广告信息分享至指定的信息发布平台；
奖励发放模块，配置成根据所述信息发布平台的用户在所述商品购买页的购买行为，向分享所述广告信息的用户发放相应奖励。
本申请实施例还提供一种信息交互方法，应用于提供信息交互平台的服务端，所述方法包括：
接收用户在所述信息交互平台发起的第一预约请求，并获取所述用户在当前时刻之前的预设时间段内发布的状态信息作为目标状态信息；
获取与所述目标状态信息关联的选项标签，查找与所述选项标签匹配的至少一个心理咨询师的信息并发送给所述用户；
接收所述用户在所述信息交互平台发起的第二预约请求，根据所述第二预约请求确定所述用户在所述至少一个心理咨询师中选择的目标咨询师，并根据所述第二预约请求生成咨询预约订单；
将所述咨询预约订单发送给所述目标咨询师，并将所述目标咨询师针对所述咨询预约订单反馈的订单确认信息发送给所述用户。
可选地，在上述方法中，接收用户在所述信息交互平台发布的状态信息，并提取所述状态信息中的标识信息；
查找与所述标识信息对应的选项标签，将所述状态信息与所述选项标签关联并在所述信息交互平台发布所述状态信息。
可选地，在上述方法中，所述方法还包括：
接收用户在所述信息交互平台发起的讨论话题，建立与所述讨论话题关联的社交群；
获取所述讨论话题中的标识信息，查找与所述标识信息对应的选项标签，将所述讨论话题与所述选项标签关联并在所述信息交互平台发布所述讨论话题。
可选地，在上述方法中，所述方法还包括：
响应其他用户对所述讨论话题发起的添加请求，将所述其他用户添加至所述社交群中。
本申请实施例提供的信息交互系统及方法，在接收到用户的预约请求时，服务端可根据用户在信息交互平台发布的状态信息所关联的选项标签，智能地为用户推荐相应的心理咨询师，能够更好地满足用户的需求。
为使本申请的上述目的、特征和优点能更明显易懂，下文特举较佳实施例，并配合所附附图作详细说明。
附图说明
为了更清楚地说明本申请实施例的方案，下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例是本申请一部分实施例，而不是全部的实施例。基于本申请中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。
图1为本申请实施例提供的一种服务端与用户终端的交互示意图；
图2为本申请实施例提供的一种服务端的方框示意图；
图3为本申请实施例提供的一种信息交互系统的功能模块框图；
图4为本申请实施例提供的信息交互系统的又一功能模块框图；
图5为本申请实施例提供的信息交互系统的又一功能模块框图；
图6为本申请实施例提供的一种信息交互方法的流程示意图；
图7为本申请实施例提供的信息交互方法的又一流程示意图；
图8为本申请实施例提供的信息交互方法的又一流程示意图。
图标：100-服务端；110-存储器；120-处理器；130-通信单元；200-用户终端；300-网络；400-信息交互平台；500-信息交互系统；510-预约模块；520-第一咨询师提供模块；530-咨询师选取模块；540-咨询订单发送模块；550-状态接收模块；560-状态发布 模块；570-话题建立模块；580-话题发布模块；590-话题加入模块；5100-第二咨询师提供模块；5110-广告展示模块；5120-分享模块；5130-奖励发放模块。
具体实施方式
下面将结合本申请实施例中附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本申请一部分实施例，而不是全部的实施例。通常在此处附图中描述和展示的本申请实施例的组件可以以各种不同的配置来布置和设计。
因此，以下对在附图中提供的本申请的实施例的详细描述并非旨在限制要求保护的本申请的范围，而是仅仅表示本申请的选定实施例。基于本申请的实施例，本领域技术人员在没有做出创造性劳动的前提下所获得的所有其他实施例，都属于本申请保护的范围。
应注意到：相似的标号和字母在下面的附图中表示类似项，因此，一旦某一项在一个附图中被定义，则在随后的附图中不需要对其进行进一步定义和解释。同时，在本申请的描述中，术语“第一”、“第二”等仅用于区分描述，而不能理解为指示或暗示相对重要性。
如图1所示，是本申请实施例提供的一种服务端100与用户终端200的交互示意图。所述服务端100可通过网络300与用户终端200通信，以实现数据交互。服务端100提供有可供用户终端200下载并安装的信息交互平台400，用户可通过所述信息交互平台400获取服务端100提供的服务。
在本申请实施例中，用户终端200优选为移动终端设备，例如，智能手机、平板电脑、电子书阅读器、膝上型便携计算机、车载电脑或/和穿戴式移动终端等。所述信息交互平台400是可以安装并运行在用户终端200中的应用程序(application，APP)。
如图2所示，是本申请实施例提供的一种服务端100的方框示意图。所述服务端100提供有可供用户终端200下载并安装的信息交互平台400。所述服务端100包括信息交互系统500、存储器110、处理器120以及通信单元130。
所述存储器110、处理器120以及通信单元130各元件之间直接或间接地电性连接，以实现数据的传输或交互。所述信息交互系统500包括至少一个可以软件或固件(firmware)的形式存储在所述存储器110中或固化在所述服务端100的操作系统(operating system，OS)中的软件模块。处理器120执行存储在所述存储器110中的可执行模块，例如所述信息交互系统500所包括的软件功能模块及计算机程序等。处理器120可以在接收到执行指令后，执行所述计算机程序。所述通信单元130配置成建立所述服务端100与外部设备(如，用户终端200)之间的通信连接。
其中，所述信息交互系统500可以是所述信息交互平台400的子程序，也可以是独立于所述信息交互平台400的程序，本实施例对此不做限制。
所述存储器110可以是，但不限于，随机存取存储器(Random Access Memory，RAM)，只读存储器(Read Only Memory，ROM)，可编程只读存储器(Programmable Read-Only Memory，PROM)，可擦除只读存储器(Erasable Programmable Read-Only Memory，EPROM)，电可擦除只读存储器(Electric Erasable Programmable Read-Only Memory，EEPROM)等。
所述处理器120可以是一种集成电路芯片，具有信号处理能力。处理器120也可以是通用处理器，例如，中央处理器(Central Processing Unit，CPU)、网络处理器(Network Processing，NP)等；还可以是数字信号处理器(DSP)、专用集成电路(ASIC)、现场可编程门阵列(FPGA)、分立门或晶体管逻辑器件、分立硬件组件。其中，通用处理器可以是微处理器或任何常规的处理器。
应当理解，图2所示的结构仅为示意，服务端100可以具有比图1更少或更多的组件，或是具有与图1所示不同的配置。此外，图2所示的各组件可以通过软件、硬件或其组合实现。
在本实施例中，用户终端200所包括的组件以及各组件之间的连接关系与所述服务端100类似，在此不再赘述。
为详细说明本申请实施例的实现方案，请参阅图3。图3是本申请实施例提供的一种信息交互系统500的功能模块示意图，所述信息交互系统500应用于图2所示的服务端100。所述信息交互系统500包括预约模块510、第一咨询师提供模块520、咨询师选取模块530以及咨询订单发送模块540。
所述预约模块510配置成接收用户在所述信息交互平台400发起的第一预约请求，并获取所述用户在当前时刻之前的预设时间段内发布的状态信息作为目标状态信息。
可选地，在本实施例中，所述信息交互系统500还可以包括状态接收模块550和状态发布模块560。
其中，所述状态接收模块550配置成接收用户在所述信息交互平台400发布的状态信息，并提取所述状态信息中的标识信息。
在本实施例中，所述状态信息可以是用户在所述信息交互平台400发布的心情状态等，通常设置为好友可见。所述标识信息可以是所述状态信息中包括的关键字，例如，开心、伤心等表示情绪的词汇以及生病等描述状态的词汇。
所述状态发布模块560配置成查找与所述标识信息对应的选项标签，将所述状态信 息与所述选项标签关联并在所述信息交互平台400发布所述状态信息。
实施时，服务端100可以计算提取出的标识信息与预存的选项标签的相似度，并选取与所述标识信息相似度最大的选项标签作为与所述标识信息对应的选项标签。再建立选取的选项标签与所述标识信息所在状态信息之间的关联关系，以表示用户发布的所述状态信息属于所述选项标签所代表的类别。
可选地，在所述信息交互平台400提供的输入所述状态信息的位置或是展示所述状态信息的位置，可以设置有预约触发按键。当用户点击该预约触发按键时，可以触发所述用户的信息交互平台400向所述服务端100发送所述第一预约请求，用以告诉服务端100所述用户有预约心理咨询师的需求。
当服务端100接收到所述第一预约请求时，获取发起所述第一预约请求的用户在当前时刻之前的预设时间段内发布的状态信息作为目标状态信息。其中，所述预设时间段可以根据实际情况进行灵活设定，例如，可以为一个周或半个月。
所述第一咨询师提供模块520配置成获取与所述目标状态信息关联的选项标签，查找与所述选项标签匹配的至少一个心理咨询师的信息并发送给所述用户。
在本实施例中，在所述信息交互平台400进行认证的心理咨询师可以设定各自的服务标签，所述服务标签的内容可以与所述选项标签相对对应。因而，当服务端100获取到与所述目标状态信息关联的选项标签后，可以查找与所述选项标签对应的服务标签，并将具有该服务标签的至少一个心理咨询师的信息发送给所述用户。
其中，心理咨询师的信息可以包括该心理咨询师的履历简介、服务客户类型、所擅长的领域、地址信息或收费价格等。
在本实施例中，查找到的目标状态信息可以有一个、两个或多个。可选地，当查找到的目标状态信息的数量为多个时，可以分别获取与各目标状态信息关联的选项标签。
所述咨询师选取模块530配置成接收所述用户在所述信息交互平台400发起的第二预约请求，根据所述第二预约请求确定所述用户在所述至少一个心理咨询师中选择的目标咨询师，并根据所述第二预约请求生成咨询预约订单。
需要说明的是，在本实施例中，所述第一预约请求是用于向服务端100请求推荐心理咨询师的信息，所述第二预约请求是用于告知服务端100用户选择的目标咨询师以及发起预约。
实施时，所述用户所在的信息交互平台400对服务端100发送的所述至少一个心理咨询师的信息进行展示。当所述用户选中所述至少一个心理咨询师的信息中的一个作为目标咨询师时，所述用户所在的信息交互平台400可以提供一预约信息填写表供用户填 写。当用户填写完成并提交时，该信息交互平台400可以根据所述用户选择的目标咨询师以及所述用户填写的预约信息填写表，生成所述第二预约请求并发送给所述服务端100。
所述咨询订单发送模块540配置成将所述咨询预约订单发送给所述目标咨询师，并将所述目标咨询师针对所述咨询预约订单反馈的订单确认信息发送给所述用户。
在本实施例中，所述服务端100在确定目标咨询师后，将生成的咨询预约订单发送给所述目标咨询师，以便所述目标咨询师为所述用户预约咨询时间，并在确定所述用户的咨询时间后生成包括所述咨询时间的订单确认信息。所述目标咨询师可以通过所述信息交互平台400将所述订单确认信息反馈给所述服务端100，所述服务端100在接收到所述订单确认信息后发送给所述用户。
可选地，在本实施例中，所述信息交互系统500还可以包括聊天模块，所述聊天模块配置成接收用户在所述信息交互平台400输入的消息，并将所述消息发送至所述信息交互平台400中指定的通信地址。也即，所述信息交互系统500具有即时沟通的功能。其中，所述消息可以是文字消息、语音消息或视频消息，本实施例对此不做限制。
进一步地，当用户接收到所述至少一个心理咨询师的信息时，可以直接在所述信息交互平台400联系自己感兴趣的心理咨询师，以进行相应的沟通。
可选地，所述聊天模块中可以包括删除设定子模块。所述删除设定子模块配置成在所述聊天模块中展示的消息的状态由未读变为已读时，将该消息删除。如此，可以保护用户的隐私。
可选地，如图4所示，所述信息交互系统500还可以包括话题建立模块570以及话题发布模块580。
其中，所述话题建立模块570配置成接收用户在所述信息交互平台400发起的讨论话题，建立与所述讨论话题关联的社交群。
所述话题发布模块580，配置成获取所述讨论话题中的标识信息，查找与所述标识信息对应的选项标签，将所述讨论话题与所述选项标签关联并在所述信息交互平台400发布所述讨论话题。
在本实施例中，所述讨论话题中的标识信息与所述状态信息中的标识信息是同一种信息，均用于表征用户的心情或状态。
可选地，所述信息交互系统500还可以包括话题加入模块590。
所述话题加入模块590配置成响应其他用户对所述讨论话题发起的添加请求，将所述其他用户添加至所述社交群中。
可选地，发布在所述信息交互平台400的讨论话题中可嵌入有该讨论话题的社交群的地址链接。当用户点击所述讨论话题时，所述信息交互平台400可以提供“关注该话题”的标签，若有用户选中该标签，则将选中该标签的用户添加至所述讨论话题的社交群中。
经发明人研究发现，用户关注的讨论话题在一定程度上能够反映了该用户当前的心理状态。例如，当某个用户在一段时间内都关注类似“生病了该怎么办”、“XX疾病对人体的伤害”(“XX”表示疾病名称)等讨论话题时，表明该用户可能近期受疾病困扰。又如，当某个用户在一段时间内都关注“工作压力大”、“如何解压”等讨论话题时，表明该用户可能压力大、精神紧张。
因而，在为用户推荐心理咨询师时，还可进一步参考该用户在近段时间内关注的讨论话题进行推荐。
详细地，所述信息交互系统500还可以包括第二咨询师提供模块5100。
所述第二咨询师提供模块5100配置成在接收到用户在所述信息交互平台400发起的第一预约请求之后，获取与所述用户当前所在社交群的讨论话题相对应的选项标签，查找与所述选项标签对应的至少一个心理咨询师的信息并发送给所述用户。
如此，可以使推荐给用户的心理咨询师更加符合用户的需求，改善用户体验度。
可选地，如图5所示，所述信息交互系统500还可以包括广告展示模块5110、分享模块5120以及奖励发放模块5130。
其中，所述广告展示模块5110配置成在所述信息交互平台400展示广告信息，所述广告信息中嵌入有商品购买链接。
在本实施例中，广告信息中嵌入的商品购买链接通常是该广告信息所展示的商品的购买链接。当用户点击该广告信息时，即可跳转至所述购买链接对应的购买页面。
所述分享模块5120配置成响应用户对所述广告信息的分享操作，将所述广告信息分享至指定的信息发布平台。
在本实施例中，所述信息发布平台可以是QQ、微信、新浪微博等社交平台，本实施例中对此不做限制。当信息交互平台400的广告信息被分享至信息发布平台后，会有更多的用户看到，进而增加产生购买行为的几率。
所述奖励发放模块5130配置成根据所述信息发布平台的用户在所述商品购买页的购买行为，向分享所述广告信息的用户发放相应奖励。
在本实施例中，若某一用户将一广告信息分享到某信息发布平台后，该信息发布平台的用户通过该广告信息中的购买链接进入到相应的购买页面，并在该购买页面上产生 了购买行为，则所述服务端100可以根据该购买行为对分享该广告信息的用户给予一定奖励。
可选地，服务端100中可以记录有与各广告信息对应的提成比例。实施时，可以从该购买行为所花费的金额中提取相应提成比例的金额作为奖励发放给分享该广告信息的用户。
如此，可以促使更多的用户将所述信息交互平台400中的广告信息分享出去，继而产生更多的购买行为。
可选地，为了吸引更多的用户查看广告信息，可以在广告信息中嵌入电子红包。其中，所述电子红包由发布该广告信息的用户提供。
可选地，所述信息交互系统500还可以包括阅读模块。
所述阅读模块配置成根据用户输入的搜索关键词搜索相应的目标书籍进行展示，以供用户阅读。其中，当用户搜索的目标书籍为小说时，可以角色对话的形式展示所述小说。
如图6所示，是本申请实施例提供是一种信息交互方法的流程示意图，所述信息交互方法应用于图2所示的服务端100。下面结合图6对所述信息交互方法的具体流程进行详细阐述。
步骤S110，接收用户在所述信息交互平台400发起的第一预约请求，并获取所述用户在当前时刻之前的预设时间段内发布的状态信息作为目标状态信息。
在本实施例中，步骤S110可以由图3所示的预约模块510执行。
步骤S120，获取与所述目标状态信息关联的选项标签，查找与所述选项标签匹配的至少一个心理咨询师的信息并发送给所述用户。
在本实施例中，步骤S120可以由图3所示的第一咨询师模块执行。
步骤S130，接收所述用户在所述信息交互平台400发起的第二预约请求，根据所述第二预约请求确定所述用户在所述至少一个心理咨询师中选择的目标咨询师，并根据所述第二预约请求生成咨询预约订单。
在本实施例中，步骤S130可以由图3所示的咨询师选取模块530执行。
步骤S140，将所述咨询预约订单发送给所述目标咨询师，并将所述目标咨询师针对所述咨询预约订单反馈的订单确认信息发送给所述用户。
在本实施例中，步骤S140可以由图3所示的咨询订单发送模块540执行。
可选地，如图7所示，在本实施例中，所述信息交互方法还可以包括步骤S150以及步骤S160两个步骤。
步骤S150，接收用户在所述信息交互平台400发布的状态信息，并提取所述状态信息中的标识信息。在本实施例中，步骤S150可以由图3所示的状态接收模块550执行。
步骤S160，查找与所述标识信息对应的选项标签，将所述状态信息与所述选项标签关联并在所述信息交互平台400发布所述状态信息。在本实施例中，步骤S160可以由图3所示的状态发布模块560执行。
可选地，如图8所示，所述信息交互方法还可以包括步骤S170以及步骤S180两个步骤。
步骤S170，接收用户在所述信息交互平台400发起的讨论话题，建立与所述讨论话题关联的社交群。在本实施例中，步骤S170可以由图4所示的话题建立模块570执行。
步骤S180，获取所述讨论话题中的标识信息，查找与所述标识信息对应的选项标签，将所述讨论话题与所述选项标签关联并在所述信息交互平台400发布所述讨论话题。在本实施例中，步骤S180可以由图4所示的话题发布模块580执行。
可选地，所述信息交互方法还可以包括步骤S190。
步骤S190，响应其他用户对所述讨论话题发起的添加请求，将所述其他用户添加至所述社交群中。在本实施例中，步骤S190可以由图4所示的话题加入模块590执行。
可选地，在本实施例中，所述信息交互方法还可以包括如下步骤：
在接收到用户在所述信息交互平台400发起的第一预约请求之后，获取与所述用户当前所在社交群的讨论话题相对应的选项标签，查找与所述选项标签对应的至少一个心理咨询师的信息并发送给所述用户。
其中，上述步骤可以由图4所示的第二咨询师模块执行。
可选地，在本实施例中，所述信息交互方法还可以包括如下步骤：
首先，在所述信息交互平台400展示广告信息，所述广告信息中嵌入有商品购买链接。此步骤可以由图5所示的广告展示模块5110执行。
然后，响应用户对所述广告信息的分享操作，将所述广告信息分享至指定的信息发布平台。此步骤可以由图5所示的分享模块5120执行。
最后，根据所述信息发布平台的用户在所述商品购买链接对应的购买页面上的购买行为，向分享所述广告信息的用户发放相应奖励。此步骤可以由图5所示的奖励发放模块5130执行。
综上所述，本申请实施例提供的信息交互系统500及方法，在接收到用户的预约请 求时，服务端100可根据用户在信息交互平台400发布的状态信息所关联的选项标签，智能地为用户推荐相应的心理咨询师，能够更好地满足用户的需求。
进一步地，根据用户在信息交互平台400加入的讨论话题为用户推荐相应的心理咨询师，可以更加准确地满足用户需求。
在本申请所提供的几个实施例中，应该理解到，所揭露的系统和方法，也可以通过其它的方式实现。以上所描述的系统实施例仅仅是示意性的，例如，附图中的流程图和框图显示了根据本申请的多个实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段或代码的一部分，所述模块、程序段或代码的一部分包含一个或多个配置成实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实现方式中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个连续的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或动作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
另外，在本申请各个实施例中的各功能模块可以集成在一起形成一个独立的部分，也可以是各个模块单独存在，也可以两个或两个以上模块集成形成一个独立的部分。
所述功能如果以软件功能模块的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。基于这样的理解，本申请的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括若干指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行本申请各个实施例所述方法的全部或部分步骤。而前述的存储介质包括：U盘、移动硬盘、只读存储器(ROM，Read-Only Memory)、随机存取存储器(RAM，Random Access Memory)、磁碟或者光盘等各种可以存储程序代码的介质。
需要说明的是，在本文中，诸如第一和第二等之类的关系术语仅仅用来将一个实体或者操作与另一个实体或操作区分开来，而不一定要求或者暗示这些实体或操作之间存在任何这种实际的关系或者顺序。而且，术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、物品或者设备不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、物品或者设备所固有的要素。在没有更多限制的情况下，由语句“包括一个……”限定的要 素，并不排除在包括所述要素的过程、方法、物品或者设备中还存在另外的相同要素。
以上所述，仅为本申请的具体实施方式，但本申请的保护范围并不局限于此，任何熟悉本技术领域的技术人员在本申请揭露的技术范围内，可轻易想到变化或替换，都应涵盖在本申请的保护范围之内。因此，本申请的保护范围应所述以权利要求的保护范围为准。

Claims (10)

  1. 一种信息交互系统，其特征在于，应用于提供信息交互平台的服务端，所述系统包括：
    预约模块，配置成接收用户在所述信息交互平台发起的第一预约请求，并获取所述用户在当前时刻之前的预设时间段内发布的状态信息作为目标状态信息；
    第一咨询师提供模块，配置成获取与所述目标状态信息关联的选项标签，查找与所述选项标签匹配的至少一个心理咨询师的信息并发送给所述用户；
    咨询师选取模块，配置成接收所述用户在所述信息交互平台发起的第二预约请求，根据所述第二预约请求确定所述用户在所述至少一个心理咨询师中选择的目标咨询师，并根据所述第二预约请求生成咨询预约订单；
    咨询订单发送模块，配置成将所述咨询预约订单发送给所述目标咨询师，并将所述目标咨询师针对所述咨询预约订单反馈的订单确认信息发送给所述用户。
  2. 根据权利要求1所述的系统，其特征在于，所述系统还包括：
    状态接收模块，配置成接收用户在所述信息交互平台发布的状态信息，并提取所述状态信息中的标识信息；
    状态发布模块，配置成查找与所述标识信息对应的选项标签，将所述状态信息与所述选项标签关联并在所述信息交互平台发布所述状态信息。
  3. 根据权利要求1或2所述的系统，其特征在于，所述系统还包括：
    话题建立模块，配置成接收用户在所述信息交互平台发起的讨论话题，建立与所述讨论话题关联的社交群；
    话题发布模块，配置成获取所述讨论话题中的标识信息，查找与所述标识信息对应的选项标签，将所述讨论话题与所述选项标签关联并在所述信息交互平台发布所述讨论话题。
  4. 根据权利要求3所述的系统，其特征在于，所述系统还包括：
    话题加入模块，配置成响应其他用户对所述讨论话题发起的添加请求，将所述其他用户添加至所述社交群中。
  5. 根据权利要求3所述的系统，其特征在于，所述系统还包括：
    第二咨询师提供模块，配置成在接收到用户在所述信息交互平台发起的第一预约请求之后，获取与所述用户当前所在社交群的讨论话题相对应的选项标签，查找与所述选项标签对应的至少一个心理咨询师的信息并发送给所述用户。
  6. 根据权利要求1所述的系统，其特征在于，所述系统还包括：
    广告展示模块，配置成在所述信息交互平台展示广告信息，所述广告信息中嵌入有商品购买链接；
    分享模块，配置成响应用户对所述广告信息的分享操作，将所述广告信息分享至指定的信息发布平台；
    奖励发放模块，配置成根据所述信息发布平台的用户在所述商品购买链接对应的购买页面上的购买行为，向分享所述广告信息的用户发放相应奖励。
  7. 一种信息交互方法，其特征在于，应用于提供信息交互平台的服务端，所述方法包括：
    接收用户在所述信息交互平台发起的第一预约请求，并获取所述用户在当前时刻之前的预设时间段内发布的状态信息作为目标状态信息；
    获取与所述目标状态信息关联的选项标签，查找与所述选项标签匹配的至少一个心理咨询师的信息并发送给所述用户；
    接收所述用户在所述信息交互平台发起的第二预约请求，根据所述第二预约请求确定所述用户在所述至少一个心理咨询师中选择的目标咨询师，并根据所述第二预约请求生成咨询预约订单；
    将所述咨询预约订单发送给所述目标咨询师，并将所述目标咨询师针对所述咨询预约订单反馈的订单确认信息发送给所述用户。
  8. 根据权利要求7所述的方法，其特征在于，所述方法还包括：
    接收用户在所述信息交互平台发布的状态信息，并提取所述状态信息中的标识信息；
    查找与所述标识信息对应的选项标签，将所述状态信息与所述选项标签关联并在所述信息交互平台发布所述状态信息。
  9. 根据权利要求7或8所述的方法，其特征在于，所述方法还包括：
    接收用户在所述信息交互平台发起的讨论话题，建立与所述讨论话题关联的社交群；
    获取所述讨论话题中的标识信息，查找与所述标识信息对应的选项标签，将所述讨论话题与所述选项标签关联并在所述信息交互平台发布所述讨论话题。
  10. 根据权利要求9所述的方法，其特征在于，所述方法还包括：
    响应其他用户对所述讨论话题发起的添加请求，将所述其他用户添加至所述社交群中。
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