WO2018228063A1 - 柜员机控制方法、装置、计算机设备和介质 - Google Patents

柜员机控制方法、装置、计算机设备和介质 Download PDF

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Publication number
WO2018228063A1
WO2018228063A1 PCT/CN2018/084779 CN2018084779W WO2018228063A1 WO 2018228063 A1 WO2018228063 A1 WO 2018228063A1 CN 2018084779 W CN2018084779 W CN 2018084779W WO 2018228063 A1 WO2018228063 A1 WO 2018228063A1
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Prior art keywords
staff
staff terminal
audit
terminal
instruction
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English (en)
French (fr)
Inventor
李长缤
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Ping An Technology Shenzhen Co Ltd
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Ping An Technology Shenzhen Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063114—Status monitoring or status determination for a person or group
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]

Definitions

  • the application relates to a teller machine control method, device, computer device and medium.
  • the teller machine is a highly sophisticated mechatronic device that provides great convenience for users to handle business.
  • part of the business needs bank staff to conduct on-site audit.
  • the traditional method generally provides a service for verifying the identity of the customer at any time by sending a person to be in the vicinity of the teller machine, but this method causes a waste of labor for the employee.
  • a teller machine control method, apparatus, computer apparatus, and medium are provided.
  • a teller machine control method includes:
  • the geographic location information acquisition instruction is sent to the online staff terminal;
  • the response auditing instruction is a confirmation instruction
  • the staff identification corresponding to the selected staff terminal is displayed.
  • a teller machine control device comprising:
  • the geographic location information obtaining module is configured to obtain the geographical location information of the online staff terminal when receiving the on-site auditing instruction
  • a selection module configured to select a staff terminal that is less than a preset distance from the teller machine according to the geographical location information sent by the online staff terminal;
  • An on-site audit instruction sending module configured to send the on-site audit instruction to the selected staff terminal
  • a response auditing instruction receiving module configured to receive a response auditing instruction returned by the selected staff terminal
  • a display module configured to: when the response auditing instruction is a confirmation instruction, display the staff identifier corresponding to the selected staff terminal.
  • a computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executable by the processor to cause the one or more processors to execute The following steps:
  • the response auditing instruction is a confirmation instruction
  • the staff identification corresponding to the selected staff terminal is displayed.
  • One or more non-transitory computer readable instruction storage media storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the following steps: when received When the on-site audit instruction is obtained, the geographical location information of the online staff terminal is obtained;
  • the response auditing instruction is a confirmation instruction
  • the staff identification corresponding to the selected staff terminal is displayed.
  • FIG. 1 is a schematic diagram of a teller machine control system in accordance with one or more embodiments.
  • FIG. 2 is a flow chart of a teller machine control method in accordance with one or more embodiments.
  • 3 is a flow diagram of an arrival time calculation step in accordance with one or more embodiments.
  • FIG. 4 is a schematic diagram of a bank in accordance with one or more embodiments.
  • FIG. 5 is a flow diagram of a staff storage step of a worker in accordance with one or more embodiments.
  • FIG. 6 is a flow diagram of detection steps in accordance with one or more embodiments.
  • FIG. 7 is a timing diagram of a teller machine control system in accordance with one or more embodiments.
  • FIG. 8 is a block diagram of a teller machine control device in accordance with one or more embodiments.
  • FIG. 9 is a block diagram of a computer device in accordance with one or more embodiments.
  • FIG. 1 is a schematic diagram of a teller machine control system according to an embodiment.
  • the teller machine control system includes a plurality of teller machines, a server, a router, and a plurality of staff terminals.
  • the plurality of staff terminals include an online staff terminal and Offline staff terminal.
  • ATMs can be deployed in public places such as banks and subway stations.
  • the server is a background management center, which can communicate with the teller machine, and the staff terminal is a terminal carried by the staff, for example, a staff member's mobile phone, a tablet computer, and the like.
  • the router is a device that connects to various local area networks and wide area networks in the Internet. It automatically selects and sets routes according to the channel conditions, and sends signals in the optimal path according to the order.
  • the ATM and the staff terminals can be connected to the router to achieve data transmission.
  • FIG. 2 is a flow chart of a method for controlling the teller machine in an embodiment. This embodiment is applied to the teller machine in the teller machine control system of FIG. 1 as an example.
  • the teller machine control program runs on the teller machine, and the teller machine control method is implemented through the teller machine control program.
  • the method specifically includes the following steps:
  • the on-site auditing instruction is generated by the user clicking the control button displayed on the display interface of the teller machine. For example, when the user fills in the content to be audited, the user may click the request review button of the teller display interface to generate the on-site auditing instruction.
  • the geographical location information is information indicating the location of the online staff terminal, which may be expressed in latitude and longitude, or in relative position distance.
  • the teller machine can obtain the geographical location information of the online staff terminal according to the GPS (Globle Positioning System) signal, or obtain the online work according to the relative distance between the online staff terminal and the wifi hotspot signal connected thereto. Geographic location information of the personnel terminal.
  • GPS Global Positioning System
  • S206 Select, according to the geographical location information sent by the staff terminal, a staff terminal that is less than the preset distance from the teller machine.
  • the preset distance may be automatically or manually set according to the deployment scenario of the teller machine. For example, when the teller machine is deployed in the bank, the preset distance may be set to 8 meters, 10 meters, 11 meters, etc., when the teller machine is deployed at a distance. When the bank is in a public place such as a subway station at a certain distance, the preset distance can be set to 100 meters, 120 meters, and the like.
  • the geographical location information of the teller machine may be that the teller machine obtains its own geographical location information according to the GPS (Globle Positioning System) signal, or obtains its geographical location information according to the relative distance between the teller machine and the wifi hotspot signal connected to the teller machine.
  • GPS Global Positioning System
  • the teller machine can be set directly at the time of deployment of the teller machine. This method is because the position of the teller machine is relatively fixed and generally does not change. Therefore, the geographical location information of the teller machine can be directly set, so that the teller machine does not need to pass the GPS light mode every time. Get your own location information.
  • the preset distance can be determined, and the staff terminal whose distance from the teller machine is less than the preset distance is selected. For example, when there are 6 online staff terminals, wherein the distance between the three online staff terminals and the teller machine is less than the preset distance, the teller opportunity selects the three staff terminals, or selects the three staff terminals. one of them.
  • S208 Send an on-site audit instruction to the selected staff terminal.
  • the on-site auditing instruction may be sent to the selected employee's mobile phone by means of short message, mail, WeChat, QQ, etc.; when the online staff terminal is a tablet computer or a desktop computer, etc.
  • the on-site audit instruction can be sent to the selected staff member's tablet or desktop computer by mail, WeChat, QQ, etc.
  • the staff member can return to the teller machine whether the response audit instruction to the on-site audit, for example, when the staff member is currently processing another user's application, the staff cannot arrive in time.
  • the staff can return unreachable response auditing instructions to the teller machine through the terminal, so that the teller machine can continue to send the on-site auditing instructions to the terminal of the staff member whose distance from the teller machine is less than the preset distance.
  • the staff identification is an identifier that can uniquely represent the worker, for example, it can be a staff member's phone number, photo, fingerprint, badge, and the like.
  • the teller machine can ensure that the user knows the staff by presenting the staff identification to the user, thereby preventing the criminals from pretending to be the staff to obtain the user's information.
  • the teller machine can sort the online staff terminals by the distance between the online staff terminals and the teller machine, for example, The online staff terminal with the distance of the teller machine is ranked first, and the staff identification corresponding to the nearest (or farthest) online staff terminal of the teller machine is selected for display, and the others are not ranked first.
  • An online staff terminal sends no auditing instructions, so that only the staff corresponding to an online staff terminal arrives at the teller machine for on-site auditing to avoid wasting human resources.
  • the teller machine may designate a staff member to perform on-site audit according to the distance between the online staff terminal and the teller machine, for example, may specify The staff corresponding to the online staff terminal closest to the teller machine is on-site audited to ensure that there is a staff member to conduct on-site audits.
  • the teller machine may also designate a staff member to perform on-site audit according to the order of arrival of the response auditing instructions fed back by the online staff terminal. For example, the staff corresponding to the online staff terminal of the teller machine may be designated to respond to the auditing command and finally perform the site.
  • Audit you can also specify the staff corresponding to the online staff terminal that arrives at the ATM at the first (or at the specific order, such as the last, second, third, second-to-last, etc.) in response to the audit instruction. Audit, this will ensure that there is a staff member to conduct on-site audits.
  • the above-mentioned teller machine control method when receiving the on-site audit instruction, obtains the geographical location information of the online staff terminal, and sends an on-site audit instruction to the online staff terminal close to the teller machine to notify the staff member to arrive at the teller machine as soon as possible. Therefore, the worker does not need to be in the vicinity of the teller machine, saving manpower, and for convenience, when the staff member confirms the on-site audit, the teller machine displays the identification of the worker so that the user can know the worker in time.
  • FIG. 3 is a flow diagram of an arrival time calculation step, which may be after step S212 of the embodiment illustrated in FIG. 2, in accordance with one or more embodiments.
  • the step of calculating the arrival time may include:
  • S302 Obtain a distance between the selected staff terminal and the teller machine.
  • the teller machine can calculate the distance between the two according to the geographical location information of the selected staff terminal and the geographical location information of the teller machine, but it should be noted that the distance between the two calculated at this time is not a straight line distance, but For the distance of the route that the staff can walk, refer to FIG. 4.
  • FIG. 4 is a schematic diagram of the bank in an embodiment. Assuming that the teller machine C is the current teller machine and the staff in the window 3 is the selected staff member, the staff member needs to The route from the current location to the teller machine can be MNOPQR, so the distance between the selected staff terminal and the teller machine is the total length of the route.
  • S304 Calculate the arrival time of the selected staff member according to the distance between the selected staff terminal and the teller machine.
  • the teller machine can calculate the arrival time of the worker according to the walking speed of the staff, for example, 0.9 meters per second, 0.8 meters per second, 1 meter per second, etc., that is, the distance between the selected staff terminal and the teller machine is divided by the work.
  • the walking speed of the person can be obtained by the walking time of the worker, and the walking time is added by the current time to obtain the arrival time of the worker.
  • the arrival time is displayed on the screen of the teller machine so that the user can know when the worker arrives.
  • the distance between the two can be obtained by the geographical location information of the staff terminal and the geographical location information of the teller machine, and the walking time of the staff member can be obtained according to the walking speed of the staff member, and the work is added by the current time.
  • the walking time of the staff can obtain the arrival time of the staff, thereby showing the arrival time of the staff to the user, so that the user can know when the staff arrives and improve the user experience.
  • FIG. 5 is a flowchart of a worker's identification storage step according to one or more embodiments.
  • the step may be performed before the embodiment shown in FIG. 2.
  • the staff identification storage step may include:
  • S502 Collect the identification of the staff member.
  • the teller machine can use the staff identification as the auditing staff.
  • the staff member's identification can include the staff's telephone number, fingerprint, badge, photo, etc., wherein the badge can be registered by the server.
  • the staff's logo can be input to the teller machine through a higher level staff, such as a bank manager, etc., and the worker's work card can be input to the teller machine first.
  • S504 Send the identifier of the worker to the server for verification.
  • the identification of the worker is generally stored in the server, for example, the staff member can be queried by the worker's work card, and other information of the worker, such as a telephone number, can be obtained, so that the staff is no longer needed. re-enter.
  • the server queries the identifier of the worker, it indicates that the staff member can be an auditor, and returns a corresponding verification result indicating that the verification is passed to the teller machine.
  • the server does not query the identifier of the worker, If the identification staff member cannot be an auditor, the corresponding verification result indicating that the verification fails is returned to the teller machine.
  • the staff member can be an auditor, and the employee's identification can be stored, and since the fingerprint confirmation is needed in the subsequent review process, the staff member can also be obtained through the fingerprint device on the teller machine.
  • the fingerprint is stored, and for the correctness of the fingerprint, multiple acquisitions can be performed.
  • the method shown in FIG. 2 further includes a state update step of the worker terminal, and the state update step of the worker terminal may be performed before the embodiment shown in FIG. 2, the state of the worker terminal
  • the updating step may include: when receiving the information that the worker terminal sent by the router is connected to the router, updating the status of the worker terminal to be online; when receiving the information that the worker terminal sent by the router disconnects from the router, then The status of the update worker terminal is offline.
  • the staff terminal when the staff arrives at the bank or other place where the teller machine is deployed, the staff terminal will connect to the corresponding router, and the router will send the information of the router connected to the staff terminal to the corresponding teller machine, and the teller machine will work accordingly.
  • the status of the personnel terminal is set to online, and accordingly, if the connection between the worker terminal and the router is disconnected, the teller machine sets the status of the corresponding worker terminal to offline.
  • the teller machine may store a staff terminal table, which includes at least two columns of data, one column is the identifier of the worker terminal, and one column is the state of the worker terminal.
  • the router connects the staff terminal.
  • the information connected to the router is sent to the teller machine.
  • the teller machine queries the corresponding staff terminal according to the identification of the worker terminal, and updates the status of the corresponding staff terminal to be online.
  • the status of the worker is set to be online or offline by judging whether the worker terminal is connected to the router, so that the teller machine can only send the on-site audit instruction to the online staff terminal.
  • FIG. 6 is a flowchart of a detecting step according to one or more embodiments, which may be performed after the step of receiving the field auditing instruction shown in FIG.
  • the detecting step can include:
  • S602 Query whether the content to be on-site audit is complete.
  • the content to be on-site audited may be content input by the user to the teller machine, which may include 9 items of information, such as name, nationality, gender, occupation, address, contact information, document type, document number, document validity period, and the like.
  • the name, nationality, document type, document number, and document validity period can be read by placing the ID card on the ID card information reading device, and can be input by the user for the occupation, address, etc., and can also be selected by the user.
  • the teller When the user clicks the control button displayed on the display screen of the teller machine, the teller has the opportunity to check whether the content to be on-site audit is complete, and whether the content to be on-site audited is complete is to check whether the above nine items of information are complete, for example, whether the above nine items of information are complete. Filled in, and the format is correct.
  • the on-site audit can be performed, and the teller machine sends the step of acquiring the geographic location information to the online staff terminal.
  • the on-site audit can be performed by detecting whether the content to be on-site audited is complete, and when the content to be on-site audit is incomplete, the user is prompted that the on-site audit cannot be performed at present, and the user is prompted to further supplement the relevant.
  • the content of the auditor can thus reduce the work of the auditor.
  • the method illustrated in FIG. 2 may further include reviewing by a static password or a dynamic password when the audit confirms a hardware failure.
  • the static password when used for the audit, it may include checking the audit to confirm whether the hardware is faulty; when the audit confirms the hardware fault, it prompts the static password to complete the audit confirmation; receives and verifies the static password; when the static password verification succeeds, Prompt for approval.
  • the dynamic password when used for auditing, it may include checking and verifying whether the hardware is faulty; when the audit confirms the hardware fault, it prompts the dynamic password to complete the audit confirmation; sends the dynamic password to the auditing staff terminal; receives and verifies the dynamic password; When the dynamic password verification is successful, the audit is prompted to pass.
  • the audit confirmation hardware can refer to the fingerprint device installed on the teller machine, and the staff can only confirm the audit result by inputting his fingerprint into the teller machine, so that when the fingerprint device is faulty, the staff cannot confirm the audit completion, resulting in
  • the user can not use the static password to confirm the completion of the audit or the dynamic password to confirm the completion of the audit.
  • the fingerprint device fails, the audit can be confirmed by static password or dynamic password.
  • the content to be on-site audited may be content input by the user to the teller machine, which may include 9 pieces of information, for example, Name, nationality, gender, occupation, address, contact information, document type, ID number, validity period of the certificate, etc., when the content to be reviewed is completed and there is no error, such as name, nationality, ID number and document information, etc.
  • the information on the card is the same.
  • the type of the ID card is ID card. If the gender is consistent with the actual situation, the audit can be considered as approved. However, at this time, the teller machine does not know that the audit has been passed.
  • the verification confirms that the hardware is a fingerprint device
  • the staff can input fingerprints to the teller machine through the fingerprint device to inform that the audit has passed, but when the fingerprint device fails, the staff cannot tell the teller machine that the audit has passed, so that the user cannot use the teller machine. Therefore, a static password or a dynamic password is introduced to confirm the completion of the audit.
  • the teller machine can assign a static password to each staff member in advance, when the static password input by the staff member and the job stored in the teller machine.
  • the ATM confirms the approval and the user can continue to use the ATM for subsequent operations.
  • the staff can click the Get Dynamic Password button on the screen of the ATM to obtain the dynamic password.
  • the ATM can send the dynamic password to the staff's terminal, so that the staff can view the terminal.
  • Obtain the dynamic password and the staff input the obtained dynamic password to the corresponding position of the teller machine.
  • the teller machine confirms that the dynamic password input by the staff member is the same as the dynamic password stored in the teller machine
  • the teller machine confirms the approval and the user can continue to use. The teller machine performs subsequent operations.
  • a static password is introduced to confirm the completion of the audit or the dynamic password to confirm the completion of the audit.
  • the fingerprint device fails, it can pass static.
  • a password or a dynamic password is used to confirm the completion of the audit so that the user can use the teller machine normally.
  • FIG. 7 is a timing diagram of a teller machine control system in accordance with one or more embodiments.
  • the teller machine control system includes a teller machine, a router, a worker terminal, and a server.
  • the worker terminal is connected to the router, and the router sends the information of the router connected to the worker terminal to the teller machine, and the teller machine updates the status of the staff terminal to online.
  • the user can operate the teller machine and click the button on the teller machine that needs on-site audit, so that the teller machine receives the on-site audit instruction, and then the teller machine queries whether the content to be on-site audit is complete, and when the content to be on-site audit is complete, the geography is sent to the staff terminal. Location information acquisition instruction.
  • the staff terminal After receiving the geographic location information acquisition instruction, the staff terminal obtains its own geographical location information, and transmits the obtained geographical location information of the staff terminal to the teller machine, and the teller machine receives the geographical location information sent by the staff terminal, according to the teller machine For the geographical location information, a staff terminal whose distance from the teller machine is less than the preset distance is selected, and an on-site audit instruction is sent to the staff terminal whose distance is less than the preset distance. After receiving the on-site auditing instruction, the staff terminal is presented to the staff member. The staff member can return a response auditing instruction to the teller machine through the staff terminal. When the response auditing instruction is a confirmation command, the teller machine will select the corresponding staff member. The logo is presented to the user.
  • the staff uses the audit confirmation hardware on the teller machine, such as the fingerprint device to perform on-site audit authorization. For example, when the contents of the on-site audit are all correct, the staff input fingerprints and complete the on-site audit. However, if the fingerprint device fails, it needs to be confirmed by the static password or dynamic password for on-site audit. For example, the staff can perform on-site audit by inputting a static password, or click the request to send a dynamic password on the teller display interface, thereby The terminal will receive a dynamic password, and the staff will complete the on-site audit to complete the confirmation by inputting the dynamic password to the teller machine.
  • the fingerprint device fails, it needs to be confirmed by the static password or dynamic password for on-site audit.
  • the staff can perform on-site audit by inputting a static password, or click the request to send a dynamic password on the teller display interface, thereby The terminal will receive a dynamic password, and the staff will complete the on-site audit to complete the confirmation by inputting the dynamic password to the teller machine.
  • the geographical location information of the online staff terminal is obtained, and an on-site auditing instruction is sent to the online staff terminal close to the teller machine to notify the staff member to arrive at the teller machine as soon as possible, thereby
  • the staff does not need to be in the vicinity of the teller machine, saving manpower, and for convenience, when the staff confirms the on-site audit, the teller machine displays the identification of the staff member so that the user can know the staff member in time.
  • steps in the flowcharts of FIGS. 2, 3, 5, and 6 are sequentially displayed in accordance with the indication of the arrows, these steps are not necessarily performed in the order indicated by the arrows. Except as explicitly stated herein, the execution of these steps is not strictly limited, and the steps may be performed in other orders. Moreover, at least some of the steps in FIG. 2, FIG. 3, FIG. 5, and FIG. 6 may include a plurality of sub-steps or stages, which are not necessarily performed at the same time, but may be at different times. Execution, the order of execution of these sub-steps or stages is not necessarily performed sequentially, but may be performed alternately or alternately with at least a portion of other steps or sub-steps or stages of other steps.
  • FIG. 8 is a block diagram of a teller machine control apparatus according to one or more embodiments, the apparatus includes:
  • the geographic location information obtaining module 200 is configured to obtain geographic location information of the online staff terminal when receiving the on-site auditing instruction.
  • the selecting module 300 is configured to select a staff terminal that is less than a preset distance from the teller machine according to the geographic location information sent by the online staff terminal.
  • the on-site auditing instruction sending module 400 is configured to send an on-site auditing instruction to the selected staff terminal.
  • the response auditing instruction receiving module 500 is configured to receive the response auditing instruction returned by the selected staff terminal.
  • the display module 600 is configured to display the staff identifier corresponding to the selected staff terminal when the response auditing instruction is a confirmation instruction.
  • the apparatus may further include:
  • the acquisition module is configured to obtain the distance between the selected staff terminal and the teller machine.
  • the calculation module is configured to calculate the arrival time of the selected staff member according to the distance between the selected staff terminal and the teller machine.
  • Display module 600 is also used to display the time of arrival.
  • the apparatus may further include:
  • the acquisition module is used to collect the identification of the staff.
  • An identity sending module is used to send the identity of the worker to the server for verification.
  • the verification result receiving module is configured to receive the verification result returned by the server.
  • the storage module is configured to store the identifier of the worker when the verification result indicates that the verification is passed.
  • the apparatus may further include a status update module, configured to: when receiving the information that the worker terminal sent by the router is connected to the router, update the status of the staff terminal to be online; when receiving the sending by the router When the worker terminal is disconnected from the router, the status of the updated worker terminal is offline.
  • a status update module configured to: when receiving the information that the worker terminal sent by the router is connected to the router, update the status of the staff terminal to be online; when receiving the sending by the router When the worker terminal is disconnected from the router, the status of the updated worker terminal is offline.
  • the apparatus may further include a query module for querying whether the content to be audited on site is complete; and when the content to be audited on the site is complete, the step of obtaining the geographical location information of the online staff terminal is continued.
  • a query module for querying whether the content to be audited on site is complete; and when the content to be audited on the site is complete, the step of obtaining the geographical location information of the online staff terminal is continued.
  • the apparatus may further include:
  • a detection module for detecting an audit to confirm whether the hardware is faulty.
  • the static password auditing module is used to confirm the hardware failure when the audit confirms the hardware failure.
  • a static password receiving module for receiving and verifying a static password.
  • the prompt module is used to prompt the audit when the static password verification succeeds.
  • the apparatus may further include:
  • a detection module for detecting an audit to confirm whether the hardware is faulty.
  • the dynamic password auditing module is used to confirm the completion of the audit through the dynamic password when the hardware failure is confirmed by the audit.
  • a dynamic password sending module for sending a dynamic password to the terminal of the auditing staff.
  • a dynamic password receiving module for receiving and verifying dynamic passwords.
  • the prompt module is used to prompt the audit when the dynamic password verification succeeds.
  • Each of the above-described teller machine control devices may be implemented in whole or in part by software, hardware, and combinations thereof.
  • Each of the above modules may be embedded in or independent of the processor in the computer device, or may be stored in a memory in the computer device in a software form, so that the processor invokes the operations corresponding to the above modules.
  • a computer device which may be a terminal, such as the teller machine of FIG. 1, the internal structure of which may be as shown in FIG.
  • the computer device includes a processor, memory, network interface, display screen, and input device connected by a system bus.
  • the processor of the computer device is used to provide computing and control capabilities.
  • the memory of the computer device includes a non-volatile storage medium, an internal memory.
  • the non-volatile storage medium stores an operating system and a computer program.
  • the internal memory provides an environment for operation of an operating system and computer programs in a non-volatile storage medium.
  • the network interface of the computer device is used to communicate with an external terminal via a network connection.
  • the computer program is executed by the processor to implement a teller machine control method.
  • the display screen of the computer device may be a liquid crystal display or an electronic ink display screen
  • the input device of the computer device may be a touch layer covered on the display screen, or may be a button, a trackball or a touchpad provided on the computer device casing. It can also be an external keyboard, trackpad or mouse.
  • FIG. 9 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation of the computer device to which the solution of the present application is applied.
  • the specific computer device may It includes more or fewer components than those shown in the figures, or some components are combined, or have different component arrangements.
  • a computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executed by the processor such that the one or more processors perform the following steps: when an on-site audit is received When the instruction is made, the geographical location information of the online staff terminal is obtained; according to the geographical location information of the online staff terminal, the staff terminal with the distance from the teller machine is less than the preset distance; and the on-site audit instruction is sent to the selected staff terminal. Receiving the response audit instruction returned by the selected staff terminal; and when the response audit instruction is the confirmation instruction, displaying the staff identification corresponding to the selected staff terminal.
  • the processor may further implement the following steps: obtaining the distance between the selected staff terminal and the teller machine; and calculating the arrival time of the selected staff member according to the distance between the selected staff terminal and the teller machine; Show arrival time.
  • the processor may further implement the following steps: collecting the identifier of the worker; sending the identifier of the worker to the server for verification; receiving the verification result returned by the server; and when the verification result indicates that the verification is passed , the staff's logo is stored.
  • the processor may further implement the following steps: when receiving the information that the worker terminal sent by the router is connected to the router, updating the status of the worker terminal to be online; and when receiving the router, sending When the staff terminal disconnects from the router, the status of the updated worker terminal is offline.
  • the processor may further implement the following steps: after receiving the step of the on-site auditing instruction, the method further includes: querying whether the content to be on-site audited is complete; and when the content to be audited on-site is complete, continuing The step of obtaining the geographical location information of the online staff terminal; and when the content to be on-site audit is incomplete, the content to be audited on-site is incomplete.
  • the processor when the processor executes the program, the following steps may be implemented: detecting the verification to confirm whether the hardware is faulty; when the verification confirms the hardware failure, prompting the completion of the verification by the static password; receiving and verifying the static password; When the static password verification is successful, the audit is prompted to pass.
  • the processor when the processor executes the program, the following steps may be implemented: detecting the verification to confirm whether the hardware is faulty; when the verification confirms the hardware failure, prompting the completion of the verification by the dynamic password; sending the dynamic to the terminal of the auditing staff Password; receive and verify the dynamic password; and when the dynamic password verification is successful, the prompt is approved.
  • One or more non-transitory computer readable instruction storage media storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the following steps: when receiving When the on-site audit instruction is obtained, the geographical location information of the online staff terminal is obtained; according to the geographical location information of the online staff terminal, the staff terminal with the distance from the teller machine is less than the preset distance; and the selected staff terminal is sent.
  • the on-site audit instruction receiving the response audit instruction returned by the selected staff terminal; and when the response audit instruction is the confirmation instruction, displaying the staff identification corresponding to the selected staff terminal.
  • the following steps may be implemented: obtaining the distance between the selected staff terminal and the teller machine; and calculating the arrival time of the selected staff member according to the distance between the selected staff terminal and the teller machine. ; and display the arrival time.
  • the following steps may be implemented: collecting the identifier of the worker; sending the identifier of the worker to the server for verification; receiving the verification result returned by the server; and when the verification result indicates verification When passed, the employee's logo is stored.
  • the following steps may be further implemented: when receiving the information that the worker terminal sent by the router is connected to the router, updating the status of the staff terminal to be online; and when receiving When the information about the disconnection between the worker terminal and the router sent by the router is updated, the status of the staff terminal is updated to be offline.
  • the following steps may be implemented: after receiving the step of the on-site audit instruction, the method further includes: querying whether the content to be on-site audit is complete; when the content to be on-site audit is complete, Then, the steps of obtaining the geographical location information of the online staff terminal; and when the content to be on-site audited is incomplete, the content to be on-site audited is incomplete.
  • the following steps may be implemented: detecting the verification to confirm whether the hardware is faulty; when the verification confirms that the hardware is faulty, prompting to complete the verification by the static password; receiving and verifying the static password ; and when the static password verification is successful, the prompt is approved.
  • the following steps may be implemented: detecting the verification to confirm whether the hardware is faulty; when the verification confirms that the hardware is faulty, prompting the completion of the verification by the dynamic password; and verifying the terminal of the worker Send a dynamic password; receive and verify the dynamic password; and when the dynamic password verification is successful, the prompt is passed.
  • Non-volatile memory can include read only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory.
  • Volatile memory can include random access memory (RAM) or external cache memory.
  • RAM is available in a variety of formats, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronization chain.
  • SRAM static RAM
  • DRAM dynamic RAM
  • SDRAM synchronous DRAM
  • DDRSDRAM double data rate SDRAM
  • ESDRAM enhanced SDRAM
  • Synchlink DRAM SLDRAM
  • Memory Bus Radbus
  • RDRAM Direct RAM
  • DRAM Direct Memory Bus Dynamic RAM
  • RDRAM Memory Bus Dynamic RAM

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Abstract

一种柜员机控制方法，该方法包括：当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息；根据该地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端；向选取的工作人员终端发送现场审核指令；接收选取的工作人员终端返回的响应审核指令；当响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。

Description

柜员机控制方法、装置、计算机设备和介质
相关申请的交叉引用
本申请要求于2017年6月12日提交中国专利局，申请号为2017104396105，申请名称为“柜员机控制方法、装置、计算机设备和介质”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及一种柜员机控制方法、装置、计算机设备和介质。
背景技术
柜员机是一种高度精密的机电一体化装置，给用户办理业务提供了极大的方便。客户在柜员机办理自助业务时，部分业务需银行工作人员进行现场审核。然而，发明人意识到传统方法一般是通过派专人守在柜员机附近，随时为客户提供核验身份的服务，但是该种方式造成员工人力的浪费。
发明内容
根据本申请公开的各种实施例，提供一种柜员机控制方法、装置、计算机设备和介质。
一种柜员机控制方法，包括：
当接收到现场审核指令时，则向在线的工作人员终端发送地理位置信息获取指令；
接收所述工作人员终端发送的地理位置信息；
根据所述工作人员终端发送的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端；
向选取的工作人员终端发送所述现场审核指令；
接收选取的工作人员终端返回的响应审核指令；及
当所述响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
一种柜员机控制装置，包括：
地理位置信息获取模块，用于当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息
选取模块，用于根据所述在线的工作人员终端发送的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端；
现场审核指令发送模块，用于向选取的工作人员终端发送所述现场审核指令；
响应审核指令接收模块，用于接收所述选取的工作人员终端返回的响应审核指令；及
显示模块，用于当所述响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
一种计算机设备，包括存储器和一个或多个处理器，所述存储器中储存有计算机可读指令，所述计算机可读指令被所述处理器执行时，使得所述一个或多个处理器执行以下步骤：
当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息；
根据所述在线的工作人员终端的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端；
向选取的工作人员终端发送所述现场审核指令；
接收选取的工作人员终端返回的响应审核指令；及
当所述响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
一个或多个存储有计算机可读指令的非易失性计算机可读指令存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息；
根据所述在线的工作人员终端的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端；
向选取的工作人员终端发送所述现场审核指令；
接收选取的工作人员终端返回的响应审核指令；及
当所述响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
本申请的一个或多个实施例的细节在下面的附图和描述中提出。本申请的其它特征和优点将从说明书、附图以及权利要求书变得明显。
附图说明
为了更清楚地说明本申请实施例中的技术方案，下面将对实施例中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其它的附图。
图1为根据一个或多个实施例中柜员机控制系统的示意图。
图2为根据一个或多个实施例中柜员机控制方法的流程图。
图3为根据一个或多个实施例中的到达时间计算步骤的流程图。
图4为根据一个或多个实施例中银行的示意图。
图5为根据一个或多个实施例中工作人员的标识存储步骤的流程图。
图6为根据一个或多个实施例中的检测步骤的流程图。
图7为根据一个或多个实施例中柜员机控制系统的时序图。
图8为根据一个或多个实施例中的柜员机控制装置的框图。
图9为根据一个或多个实施例中的计算机设备的框图。
具体实施方式
为了使本申请的技术方案及优点更加清楚明白，以下结合附图及实施例，对本申请进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用于解释本申请，并不用于限定本申请。
请参阅图1，图1为一实施例中柜员机控制系统的示意图，该柜员机控制系统包括数个柜员机、服务器、路由器以及数个工作人员终端，数个工作人员终端中包括在线的工作人员终端和离线的工作人员终端。柜员机可以部署在银行、地铁站等公共场合。服务器为后台管理中心，其可以与柜员机进行通信，工作人员终端为工作人员随身携带的终端，例如，工作人员的手机、平板电脑等。路由器是连接因特网中各局域网、广域网的设备，它会根据信道的情况自动选择和设定路由，以最佳路径，按前后顺序发送信号，柜员机以及工作人员的终端均可以连接至路由器，以实现数据传输。
请参阅图2，图2为一实施例中柜员机控制方法的流程图，本实施例以该方法应用到上述图1中的柜员机控制系统中的柜员机来举例说明。该柜员机上运行有柜员机控制程序，通过该柜员机控制程序来实施柜员机控制方法。该方法具体包括如下步骤：
S204：当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息。
具体地，现场审核指令是由用户点击柜员机显示界面所显示的控制按钮而生成的，例如当用户填写完成待审核的内容时，则可以点击柜员机显示界面的请求审核按钮，即生成该现场审核指令。其中地理位置信息是表示在线的工作人员终端的位置的信息，其可以是以经纬度来表示，或者以相对位置距离来表示。
柜员机可以根据GPS(Globle Positioning System，全球卫星定位系统)信号来获取在线的工作人员终端的地理位置信息，或者根据在线的工作人员终端与其自身所连接的wifi热点信号的相对距离来获取在线的工作人员终端的地理位置信息。
S206：根据工作人员终端发送的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端。
具体地，预设距离可以是根据柜员机的部署场景进行自动或人工设置，例如当柜员机部署在银行时，则可以设置该预设距离为8米、10米、11米等，当柜员机部署在距离银行一定距离的地铁站等公共场合时，则可以设置该预设距离为100米、120米等。柜员机的地理位置信息可以是柜员机根据GPS(Globle Positioning System，全球卫星定位系统)信号来获取自身的地理位置信息，或者根据柜员机与其自身所连接的wifi热点信号的相对距离来获取自身的地理位置信息，或者也可以是柜员机在部署时直接设置的，该种方式是由于柜员机的位置相对固定，一般不会变化，因此可以直接设置柜员机的地理位置信息，从而柜员机不需要每次均通过GPS灯方式获取自身的地理位置信息。
当柜员机接收到在线的工作人员终端返回的地理位置信息后可以与该预设距离进行判断，选取其中与柜员机的距离小于预设距离的工作人员终端。例如，当在线的工作人员终端存在6个时，其中由3个在线的工作人员终端与柜员机的距离小于预设距离，则柜员机会选取该三个工作人员终端，或选取该三个工作人员终端其中的一个。
S208：向选取的工作人员终端发送现场审核指令。
具体地，当在线的工作人员终端为手机时，该现场审核指令可以通过短信、邮件、微信、QQ等方式发送给选取的工作人员的手机；当在线的工作人员终端为平板电脑或台式电脑等，该现场审核指令可以通过邮件、微信、QQ等方式发送给选取的工作人员的平板电脑或台式电脑等。
S210：接收选取的工作人员终端返回的响应审核指令。
具体地，当选取的工作人员终端接收到现场审核指令时，工作人员可以通过向柜员机返回是否到现场审核的响应审核指令，例如当工作人员当前正在处理另一用户的申请时，则无法及时到达现场进行审核，工作人员则可以通过终端向柜员机返回不能到达的响应审核指令，从而柜员机可以继续向下一与柜员机的距离小于预设距离的工作人员的终端发送现场审核指令。
S212：当响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
具体地，工作人员标识是可以唯一表示该工作人员的标识，例如其可以为工作人员的电话号码、照片、指纹、工牌等信息。柜员机通过向用户展现工作人员标识，以保证用户了解该工作人员，从而可以防止不法分子冒充工作人员来获取用户的信息。
另外，当存在多个在线的工作人员终端向柜员机发送了为确认指令的响应审核指令，柜员机可以通过该些在线的工作人员终端与柜员机的距离对该些在线的工作人员终端进行排序，例如与柜员机的距离近的在线的工作人员终端排在前，并选取与柜员机的距离最近的(或者最远的)在线的工作人员终端所对应的工作人员标识进行显示，且向其他的未排在第一位的在线的工作人员终端发送无须审核指令，从而保证只有一个在线的工作人员终端所对应的工作人员到达柜员机进行现场审核，避免人力资源的浪费。或者还可以选取第一个(或者特定顺序处的，例如最后一个、第二个、第三个、倒数第二个等)向柜员机发送了为确认指令的响应审核指令的在线的工作人员终端所对应的工作人员标识进行显示，且向其他的向柜员机发送为确认指令的响应审核指令的在线的工作人员终端返回无须审核指令，从而保证只有一个在线的工作人员终端所对应的工作人员到达柜员机进行现场审核，避免人力资源的浪费。
当在预设时间内没有在线的工作人员终端向柜员机发送了为确认指令的响应审核指令时，柜员机可以根据在线的工作人员终端与柜员机的距离的大小指定一个工作人员进行现场审核，例如可以指定与柜员机的距离最近的在线的工作人员终端所对应的工作人员进行现场审核，这样可以保证存在工作人员来进行现场审核。或者柜员机还可以根据在线的 工作人员终端反馈的响应审核指令的到达的先后顺序指定一个工作人员进行现场审核，例如可以指定响应审核指令最后达到柜员机的在线的工作人员终端所对应的工作人员进行现场审核，还可以指定响应审核指令最先(或者特定顺序处的，例如最后一个、第二个、第三个、倒数第二个等)到达柜员机的在线的工作人员终端所对应的工作人员进行现场审核，这样可以保证存在工作人员来进行现场审核。
上述的柜员机控制方法，当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息，并向距离柜员机近的在线的工作人员终端发送现场审核指令，以通知工作人员尽快到达柜员机，从而该工作人员不需要一直在柜员机附近，节省了人力，且为了方便，当工作人员确认到现场审核时，则柜员机显示该工作人员的标识，以便于用户可以及时了解该工作人员。
在其中一个实施例中，参阅图3，图3为根据一个或多个实施例中的到达时间计算步骤的流程图，该到达时间计算步骤可以是在图2所示的实施例的步骤S212之后进行，该到达时间计算步骤可以包括：
S302：获取选取的工作人员终端与柜员机的距离。
具体地，柜员机可以根据选取的工作人员终端的地理位置信息和柜员机的地理位置信息来计算两者的距离，但需要注意的是，此时所计算的两者的距离并不是直线距离，而是工作人员可以走的路线的距离，参阅图4，图4为一实施例中银行的示意图，假设其中柜员机C为当前柜员机，窗口3中的工作人员为选取的工作人员，则该工作人员需要从当前位置走到柜员机的路线可以为M-N-O-P-Q-R，因此选取的工作人员终端与柜员机的距离则为该路线的总长度。
S304：根据选取的工作人员终端与柜员机的距离，计算选取的工作人员的到达时间。
具体地，柜员机可以根据工作人员的行走速度，例如0.9米每秒、0.8米每秒、1米每秒等来计算工作人员的到达时间，即用选取的工作人员终端与柜员机的距离除以工作人员的行走速度即可以获得工作人员的行走时间，在通过当前时间加上该行走时间以获得工作人员的到达时间。
S306：显示到达时间。
具体地，当柜员机计算出工作人员的到达时间时，则将该到达时间显示在柜员机的屏幕上，以便于用户可以了解工作人员何时到达。
上述实施例中，通过工作人员终端的地理位置信息和柜员机的地理位置信息可以获取两者之间的距离，在根据工作人员的行走速度从而可以获取工作人员的行走时间，通过当前时间加上工作人员的行走时间即可以获取工作人员的到达时间，从而向用户展示工作人员的到达时间，以便于用户可以了解工作人员何时到达，提高用户体验。
参阅图5，图5为根据一个或多个实施例中工作人员的标识存储步骤的流程图，该步骤可以是在图2所示的实施例之前进行，该工作人员的标识存储步骤可以包括：
S502：采集工作人员的标识。
具体地，柜员机可以通过采集工作人员的标识将工作人员作为审核工作人员，例如该工作人员的标识可以包括工作人员的电话号码、指纹、工牌、照片等，其中工牌可以是经过服务器注册的。其中，工作人员的标识可以通过级别较高的工作人员来辅助录入柜员机，例如银行经理等，可以先向柜员机输入工作人员的工牌。
S504：将工作人员的标识发送至服务器进行验证。
具体地，工作人员的标识一般都存储在服务器，例如可以通过工作人员的工牌来查询到该工作人员，并可以获取该工作人员的其他信息，例如电话号码等，这样就不再需要工作人员再次输入。
S506：接收服务器返回的验证结果。
具体地，当服务器查询到该工作人员的标识时，则表示该工作人员可以为审核人员，则向柜员机返回相应的表示验证通过的验证结果，当服务器未查询到该工作人员的标识时，则标识该工作人员不可以为审核人员，则向柜员机返回相应的表示验证不通过的验证结果。
S508：当验证结果表示验证通过时，则将工作人员的标识进行存储。
具体地，当验证结果通过，则表示该工作人员可以为审核人员，则可以将工作人员的标识进行存储，且由于后续审核过程中需要指纹确认，因此还可以通过柜员机上的指纹仪获取工作人员的指纹进行存储，且为了指纹的正确性，可以进行多次采集。
上述实施例中，只有通过服务器验证成功的工作人员的标识才会被存储至柜员机内，从而可以保证审核权限的范围，提高审核的安全性。
在其中一个实施例中，图2所示的方法还包括工作人员终端的状态更新步骤，该工作人员终端的状态更新步骤可以是在图2所示的实施例之前进行，该工作人员终端的状态更新步骤可以包括：当接收到路由器发送的工作人员终端连接至路由器的信息时，则更新工作人员终端的状态为在线；当接收到路由器发送的工作人员终端与路由器断开连接的信息时，则更新工作人员终端的状态为离线。
具体地，当工作人员到达银行或其他部署柜员机的地方时，工作人员终端会连接上相应的路由器，该路由器则会向对应的柜员机发送工作人员终端连接上路由器的信息，柜员机则将相应的工作人员终端的状态设置为在线，相应地，如果工作人员终端与路由器的连接断开，则柜员机将相应的工作人员终端的状态设置为离线。例如，柜员机中可以存储有一工作人员终端表格，其至少包括两列数据，一列为工作人员终端的标识，一列为工作人员终端的状态，当工作人员终端连接上路由器时，路由器将该工作人员终端连接上路由器的信息发送至柜员机，此时柜员机根据工作人员终端的标识查询到相应的工作人员终端，并更新该相应的工作人员终端的状态为在线。
上述实施例中，通过判断工作人员终端与路由器是否连接，来设置工作人员的状态为在线或离线，从而柜员机可以仅向在线的工作人员终端发送现场审核指令。
在其中一个实施例中，参阅图6，图6为根据一个或多个实施例中的检测步骤的流程 图，该检测步骤可以是在图2所示的接收到现场审核指令的步骤之后进行，该检测步骤可以包括：
S602：查询待现场审核的内容是否完整。
具体地，待现场审核的内容可以是有用户输入至柜员机的内容，其可以包括9项信息，例如姓名、国籍、性别、职业、住址、联系方式、证件类型、证件号码、证件有效期等。其中，姓名、国籍、证件类型、证件号码、证件有效期可以通过将身份证放置在身份证信息读取装置上进行读取，而对于职业、住址等即可以由用户输入还可以由用户选择等。当用户点击柜员机显示界面所显示的控制按钮时，则柜员机会查询待现场审核的内容是否完整，其中查询待现场审核的内容是否完整即是查询上述9项信息是否完整，例如上述9项信息是否都填写了，以及格式是否正确等。
S604：当待现场审核的内容完整时，则继续向在线的工作人员终端发送地理位置信息获取指令的步骤。
具体地，当待现场审核的内容完整时，即可以进行现场审核，则柜员机向在线的工作人员终端发送地理位置信息获取指令的步骤。
S606：当待现场审核的内容不完整时，则提示待现场审核的内容不完整。
具体地，当待现场审核的内容不完整时，即此时还不能进行现场审核，则提醒用户待现场审核的内容不完整，需要用户进一步进行补充后，再申请现场审核。
上述实施例中，通过预先检测待现场审核的内容是否完整，来判断是否可以进行现场审核，且在待现场审核的内容不完整时，则提示用户当前不能进行现场审核，并提示用户进一步补充相关的内容，从而可以减少审核人员的工作。
在其中一个实施例中，图2所示的方法还可以包括当审核确认硬件故障时，通过静态密码或动态密码进行审核。例如通过静态密码进行审核时，可以包括检测审核确认硬件是否故障；当审核确认硬件故障时，则提示通过静态密码进行审核完成确认；接收并校验静态密码；当静态密码校验成功时，则提示审核通过。通过动态密码进行审核时，可以包括检测审核确认硬件是否故障；当审核确认硬件故障时，则提示通过动态密码进行审核完成确认；向审核工作人员的终端发送动态密码；接收并校验动态密码；当动态密码校验成功时，则提示审核通过。
其中，审核确认硬件可以指安装在柜员机上的指纹仪等，工作人员只有将自己的指纹输入至柜员机上才能确认审核结果，从而当指纹仪故障时，工作人员是无法确认审核完成的，从而导致用户不能正常使用柜员机，为了避免该种情况的发生，引入静态密码来确认审核完成或动态密码来确认审核完成，当指纹仪出现故障时，可以通过静态密码或动态密码来确认审核完成。
具体地，当工作人员到达柜员机时，通过查看待审核内容来确认用户是否可以进行下一步操作，其中，待现场审核的内容可以是有用户输入至柜员机的内容，其可以包括9项信息，例如姓名、国籍、性别、职业、住址、联系方式、证件类型、证件号码、证件有效 期等，当该待审核内容全部填写完成且没有错误时，例如姓名、国籍、证件号码与证件信息等信息与身份证上的信息一致，证件类型为身份证，性别与实际情况一致时，则可以认为审核通过，但此时柜员机并不知晓审核已经通过，因此需要通过审核确认硬件来告知柜员机审核已经通过，当审核确认硬件为指纹仪时，工作人员可以通过该指纹仪向柜员机输入指纹以告知审核已经通过，但是当指纹仪故障时，工作人员无法告知柜员机审核已经通过，从而用户不能使用该柜员机。因此引入静态密码或动态密码来确认审核完成，例如当通过静态密码来确认审核完成时，柜员机可以事先给每一个工作人员分配一静态密码，当工作人员输入的静态密码与柜员机中存储的该工作人员的静态密码相同时，则柜员机确认审核通过，用户可以继续使用该柜员机进行后续操作。当通过动态密码来确认审核完成时，工作人员可以点击柜员机屏幕上的获取动态密码按钮以获取动态密码，例如柜员机可以将该动态密码发送至工作人员的终端上，这样工作人员通过查看终端即可以获取该动态密码，工作人员将该获取到的动态密码输入至柜员机相应位置处，当柜员机确认工作人员输入的动态密码与柜员机中存储的动态密码相同时，则柜员机确认审核通过，用户可以继续使用该柜员机进行后续操作。
上述实施例中，为避免指纹仪出现故障而导致的工作人员不能确认审核完成的情况的发生，引入静态密码来确认审核完成或动态密码来确认审核完成，当指纹仪出现故障时，可以通过静态密码或动态密码来确认审核完成，从而用户可以正常使用柜员机。
请参阅图7，图7为根据一个或多个实施例中柜员机控制系统的时序图，在该实施例中，该柜员机控制系统包括柜员机、路由器、工作人员终端以及服务器。
其中，工作人员终端与路由器进行连接，路由器将工作人员终端连接上路由器的信息发送给柜员机，柜员机将该工作人员终端的状态更新为在线。
用户可以操作柜员机，点击柜员机上的需要现场审核的按钮，从而柜员机接收到现场审核指令，然后柜员机查询待现场审核的内容是否完整，当待现场审核的内容完整时，则向工作人员终端发送地理位置信息获取指令。工作人员终端接收到地理位置信息获取指令后，获取自身的地理位置信息，并将所获得的工作人员终端的地理位置信息发送给柜员机，柜员机接收工作人员终端发送的地理位置信息后，根据柜员机的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端，并向距离小于预设距离的工作人员终端发送现场审核指令。工作人员终端接收到该现场审核指令后，展现给工作人员，工作人员可以通过工作人员终端向柜员机返回响应审核指令，当响应审核指令为确认指令时，则柜员机将选取的工作人员对应的工作人员标识展现给用户。
当工作人员到达后，工作人员使用柜员机上的审核确认硬件，例如指纹仪进行现场审核授权，例如待现场审核内容全部正确时，则工作人员输入指纹，完成现场审核。但是如果指纹仪出现故障时，则需要通过静态密码或动态密码进行现场审核完成确认，例如工作人员可以通过输入静态密码进行现场审核，或者点击柜员机显示界面上的发送动态密码的请求，从而工作人员终端将会接收到一动态密码，工作人员通过将该动态密码输入至柜员 机以完成现场审核完成确认。
上述实施例中，接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息，并向距离柜员机近的在线的工作人员终端发送现场审核指令，以通知工作人员尽快到达柜员机，从而该工作人员不需要一直在柜员机附近，节省了人力，且为了方便，当工作人员确认到现场审核时，则柜员机显示该工作人员的标识，以便于用户可以及时了解该工作人员。
应该理解的是，虽然图2、图3、图5、图6的流程图中的各个步骤按照箭头的指示依次显示，但是这些步骤并不是必然按照箭头指示的顺序依次执行。除非本文中有明确的说明，这些步骤的执行并没有严格的顺序限制，这些步骤可以以其它的顺序执行。而且，图2、图3、图5、图6中的至少一部分步骤可以包括多个子步骤或者多个阶段，这些子步骤或者阶段并不必然是在同一时刻执行完成，而是可以在不同的时刻执行，这些子步骤或者阶段的执行顺序也不必然是依次进行，而是可以与其它步骤或者其它步骤的子步骤或者阶段的至少一部分轮流或者交替地执行。
请参阅图8，图8为根据一个或多个实施例中的柜员机控制装置的框图，该装置包括：
地理位置信息获取模块200，用于当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息。
选取模块300，用于根据在线的工作人员终端发送的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端。
现场审核指令发送模块400，用于向选取的工作人员终端发送现场审核指令。
响应审核指令接收模块500，用于接收选取的工作人员终端返回的响应审核指令。
显示模块600，用于当响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
在其中一个实施例中，该装置还可以包括：
获取模块，用于获取选取的工作人员终端与柜员机的距离。
计算模块，用于根据选取的工作人员终端与柜员机的距离，计算选取的工作人员的到达时间。
显示模块600还用于显示到达时间。
在其中一个实施例中，该装置还可以包括：
采集模块，用于采集工作人员的标识。
标识发送模块，用于将工作人员的标识发送至服务器进行验证。
验证结果接收模块，用于接收服务器返回的验证结果。
存储模块，用于当验证结果表示验证通过时，则将工作人员的标识进行存储。
在其中一个实施例中，该装置还可以包括状态更新模块，用于当接收到路由器发送的工作人员终端连接至路由器的信息时，则更新工作人员终端的状态为在线；当接收到路由器发送的工作人员终端与路由器断开连接的信息时，则更新工作人员终端的状态为离线。
在其中一个实施例中，该装置还可以包括查询模块，用于查询待现场审核的内容是否完整；当待现场审核的内容完整时，则继续获取在线的工作人员终端的地理位置信息的步骤。当待现场审核的内容不完整时，则提示待现场审核的内容不完整。
在其中一个实施例中，该装置还可以包括：
检测模块，用于检测审核确认硬件是否故障。
静态密码审核模块，用于当审核确认硬件故障时，则提示通过静态密码进行审核完成确认。
静态密码接收模块，用于接收并校验静态密码。
提示模块，用于当静态密码校验成功时，则提示审核通过。
在其中一个实施例中，该装置还可以包括：
检测模块，用于检测审核确认硬件是否故障。
动态密码审核模块，用于当审核确认硬件故障时，则提示通过动态密码进行审核完成确认。
动态密码发送模块，用于向审核工作人员的终端发送动态密码。
动态密码接收模块，用于接收并校验动态密码。
提示模块，用于当动态密码校验成功时，则提示审核通过。
上述关于柜员机控制装置的具体限定可以参见上文中对于柜员机控制方法的具体限定，在此不再赘述。上述柜员机控制装置中的各个模块可全部或部分通过软件、硬件及其组合来实现。上述各模块可以硬件形式内嵌于或独立于计算机设备中的处理器中，也可以以软件形式存储于计算机设备中的存储器中，以便于处理器调用执行以上各个模块对应的操作。
在一个实施例中，提供了一种计算机设备，该计算机设备可以是终端，例如图1中的柜员机，其内部结构图可以如图9所示。该计算机设备包括通过系统总线连接的处理器、存储器、网络接口、显示屏和输入装置。其中，该计算机设备的处理器用于提供计算和控制能力。该计算机设备的存储器包括非易失性存储介质、内存储器。该非易失性存储介质存储有操作系统和计算机程序。该内存储器为非易失性存储介质中的操作系统和计算机程序的运行提供环境。该计算机设备的网络接口用于与外部的终端通过网络连接通信。该计算机程序被处理器执行时以实现一种柜员机控制方法。该计算机设备的显示屏可以是液晶显示屏或者电子墨水显示屏，该计算机设备的输入装置可以是显示屏上覆盖的触摸层，也可以是计算机设备外壳上设置的按键、轨迹球或触控板，还可以是外接的键盘、触控板或鼠标等。
本领域技术人员可以理解，图9中示出的结构，仅仅是与本申请方案相关的部分结构的框图，并不构成对本申请方案所应用于其上的计算机设备的限定，具体的计算机设备可以包括比图中所示更多或更少的部件，或者组合某些部件，或者具有不同的部件布置。
一种计算机设备，包括存储器和一个或多个处理器，存储器中储存有计算机可读指令， 计算机可读指令被处理器执行时，使得一个或多个处理器执行以下步骤：当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息；根据在线的工作人员终端的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端；向选取的工作人员终端发送现场审核指令；接收选取的工作人员终端返回的响应审核指令；及当响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
在其中一个实施例中，处理器执行程序时还可以实现以下步骤：获取选取的工作人员终端与柜员机的距离；根据选取的工作人员终端与柜员机的距离，计算选取的工作人员的到达时间；及显示到达时间。
在其中一个实施例中，处理器执行程序时还可以实现以下步骤：采集工作人员的标识；将工作人员的标识发送至服务器进行验证；接收服务器返回的验证结果；及当验证结果表示验证通过时，则将工作人员的标识进行存储。
在其中一个实施例中，处理器执行程序时还可以实现以下步骤：当接收到路由器发送的工作人员终端连接至路由器的信息时，则更新工作人员终端的状态为在线；及当接收到路由器发送的工作人员终端与路由器断开连接的信息时，则更新工作人员终端的状态为离线。
在其中一个实施例中，处理器执行程序时还可以实现以下步骤：接收到现场审核指令的步骤之后，还包括：查询待现场审核的内容是否完整；当待现场审核的内容完整时，则继续获取在线的工作人员终端的地理位置信息的步骤；及当待现场审核的内容不完整时，则提示待现场审核的内容不完整。
在其中一个实施例中，处理器执行程序时还可以实现以下步骤：检测审核确认硬件是否故障；当审核确认硬件故障时，则提示通过静态密码进行审核完成确认；接收并校验静态密码；及当静态密码校验成功时，则提示审核通过。
在其中一个实施例中，处理器执行程序时还可以实现以下步骤：检测审核确认硬件是否故障；当审核确认硬件故障时，则提示通过动态密码进行审核完成确认；向审核工作人员的终端发送动态密码；接收并校验动态密码；及当动态密码校验成功时，则提示审核通过。
一个或多个存储有计算机可读指令的非易失性计算机可读指令存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：：当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息；根据在线的工作人员终端的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端；向选取的工作人员终端发送现场审核指令；接收选取的工作人员终端返回的响应审核指令；及当响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
在其中一个实施例中，该程序被处理器执行时还可以实现以下步骤：获取选取的工作人员终端与柜员机的距离；根据选取的工作人员终端与柜员机的距离，计算选取的工作人员的到达时间；及显示到达时间。
在其中一个实施例中，该程序被处理器执行时还可以实现以下步骤：采集工作人员的标识；将工作人员的标识发送至服务器进行验证；接收服务器返回的验证结果；及当验证结果表示验证通过时，则将工作人员的标识进行存储。
在其中一个实施例中，该程序被处理器执行时还可以实现以下步骤：当接收到路由器发送的工作人员终端连接至路由器的信息时，则更新工作人员终端的状态为在线；及当接收到路由器发送的工作人员终端与路由器断开连接的信息时，则更新工作人员终端的状态为离线。
在其中一个实施例中，该程序被处理器执行时还可以实现以下步骤：接收到现场审核指令的步骤之后，还包括：查询待现场审核的内容是否完整；当待现场审核的内容完整时，则继续获取在线的工作人员终端的地理位置信息的步骤；及当待现场审核的内容不完整时，则提示待现场审核的内容不完整。
在其中一个实施例中，该程序被处理器执行时还可以实现以下步骤：检测审核确认硬件是否故障；当审核确认硬件故障时，则提示通过静态密码进行审核完成确认；接收并校验静态密码；及当静态密码校验成功时，则提示审核通过。
在其中一个实施例中，该程序被处理器执行时还可以实现以下步骤：检测审核确认硬件是否故障；当审核确认硬件故障时，则提示通过动态密码进行审核完成确认；向审核工作人员的终端发送动态密码；接收并校验动态密码；及当动态密码校验成功时，则提示审核通过。
本领域普通技术人员可以理解实现上述实施例方法中的全部或部分流程，是可以通过计算机可读指令来指令相关的硬件来完成，所述的计算机可读指令可存储于一非易失性计算机可读取存储介质中，该计算机可读指令在执行时，可包括如上述各方法的实施例的流程。其中，本申请所提供的各实施例中所使用的对存储器、存储、数据库或其它介质的任何引用，均可包括非易失性和/或易失性存储器。非易失性存储器可包括只读存储器(ROM)、可编程ROM(PROM)、电可编程ROM(EPROM)、电可擦除可编程ROM(EEPROM)或闪存。易失性存储器可包括随机存取存储器(RAM)或者外部高速缓冲存储器。作为说明而非局限，RAM以多种形式可得，诸如静态RAM(SRAM)、动态RAM(DRAM)、同步DRAM(SDRAM)、双数据率SDRAM(DDRSDRAM)、增强型SDRAM(ESDRAM)、同步链路(Synchlink)DRAM(SLDRAM)、存储器总线(Rambus)直接RAM(RDRAM)、直接存储器总线动态RAM(DRDRAM)、以及存储器总线动态RAM(RDRAM)等。
以上所述实施例的各技术特征可以进行任意的组合，为使描述简洁，未对上述实施例中的各个技术特征所有可能的组合都进行描述，然而，只要这些技术特征的组合不存在矛盾，都应当认为是本说明书记载的范围。
以上所述实施例仅表达了本申请的几种实施方式，其描述较为具体和详细，但并不能因此而理解为对发明专利范围的限制。应当指出的是，对于本领域的普通技术人员来说， 在不脱离本申请构思的前提下，还可以做出若干变形和改进，这些都属于本申请的保护范围。因此，本申请专利的保护范围应以所附权利要求为准。

Claims (20)

  1. 一种柜员机控制方法，包括：
    当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息；
    根据所述在线的工作人员终端的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端；
    向选取的工作人员终端发送所述现场审核指令；
    接收选取的工作人员终端返回的响应审核指令；及
    当所述响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
  2. 根据权利要求1所述的方法，其特征在于，所述方法还包括：
    获取所述选取的工作人员终端与所述柜员机的距离；
    根据所述选取的工作人员终端与所述柜员机的距离，计算所述选取的工作人员的到达时间；及
    显示所述到达时间。
  3. 根据权利要求1或2所述的方法，其特征在于，所述方法还包括：
    采集工作人员的标识；
    将所述工作人员的标识发送至服务器进行验证；
    接收服务器返回的验证结果；及
    当所述验证结果表示验证通过时，则将所述工作人员的标识进行存储。
  4. 根据权利要求3所述的方法，其特征在于，所述方法还包括：
    当接收到路由器发送的所述工作人员终端连接至所述路由器的信息时，则更新所述工作人员终端的状态为在线；及
    当接收到路由器发送的所述工作人员终端与所述路由器断开连接的信息时，则更新所述工作人员终端的状态为离线。
  5. 根据权利要求4所述的方法，其特征在于，所述接收到现场审核指令之后，还包括：
    查询待现场审核的内容是否完整；
    当所述待现场审核的内容完整时，则继续获取在线的工作人员终端的地理位置信息的步骤；及
    当所述待现场审核的内容不完整时，则提示待现场审核的内容不完整。
  6. 根据权利要求4所述的方法，其特征在于，所述方法还包括：
    检测审核确认硬件是否故障；
    当所述审核确认硬件故障时，则提示通过静态密码进行审核完成确认；
    接收并校验静态密码；及
    当所述静态密码校验成功时，则提示审核通过。
  7. 根据权利要求4所述的方法，其特征在于，所述方法还包括：
    检测审核确认硬件是否故障；
    当所述审核确认硬件故障时，则提示通过动态密码进行审核完成确认；
    向所述审核工作人员的终端发送动态密码；
    接收并校验所述动态密码；及
    当所述动态密码校验成功时，则提示审核通过。
  8. 一种柜员机控制装置，包括：
    地理位置信息获取模块，用于当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息；
    选取模块，用于根据所述在线的工作人员终端发送的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端；
    现场审核指令发送模块，用于向选取的工作人员终端发送所述现场审核指令；
    响应审核指令接收模块，用于接收所述选取的工作人员终端返回的响应审核指令；及显示模块，用于当所述响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
  9. 一种计算机设备，包括存储器及一个或多个处理器，所述存储器中储存有计算机可读指令，所述计算机可读指令被所述一个或多个处理器执行时，使得所述一个或多个处理器执行以下步骤：
    当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息；
    根据所述在线的工作人员终端的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端；
    向选取的工作人员终端发送所述现场审核指令；
    接收选取的工作人员终端返回的响应审核指令；及
    当所述响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
  10. 根据权利要求9所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：
    获取所述选取的工作人员终端与所述柜员机的距离；
    根据所述选取的工作人员终端与所述柜员机的距离，计算所述选取的工作人员的到达时间；及
    显示所述到达时间。
  11. 根据权利要求9或10所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：
    采集工作人员的标识；
    将所述工作人员的标识发送至服务器进行验证；
    接收服务器返回的验证结果；及
    当所述验证结果表示验证通过时，则将所述工作人员的标识进行存储。
  12. 根据权利要求11所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：
    当接收到路由器发送的所述工作人员终端连接至所述路由器的信息时，则更新所述工作人员终端的状态为在线；及
    当接收到路由器发送的所述工作人员终端与所述路由器断开连接的信息时，则更新所述工作人员终端的状态为离线。
  13. 根据权利要求12所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时所实现的所述接收到现场审核指令之后，还包括：
    查询待现场审核的内容是否完整；
    当所述待现场审核的内容完整时，则继续获取在线的工作人员终端的地理位置信息的步骤；及
    当所述待现场审核的内容不完整时，则提示待现场审核的内容不完整。
  14. 根据权利要求12所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：检测审核确认硬件是否故障；
    当所述审核确认硬件故障时，则提示通过静态密码进行审核完成确认；
    接收并校验静态密码；及
    当所述静态密码校验成功时，则提示审核通过。
  15. 根据权利要求12所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时还执行以下步骤：检测审核确认硬件是否故障；
    当所述审核确认硬件故障时，则提示通过动态密码进行审核完成确认；
    向所述审核工作人员的终端发送动态密码；
    接收并校验所述动态密码；及
    当所述动态密码校验成功时，则提示审核通过。
  16. 一个或多个存储有计算机可读指令的非易失性计算机可读指令存储介质，所述计算机可读指令被一个或多个处理器执行时，使得所述一个或多个处理器执行以下步骤：
    当接收到现场审核指令时，则获取在线的工作人员终端的地理位置信息；
    根据所述在线的工作人员终端的地理位置信息，选取与柜员机的距离小于预设距离的工作人员终端；
    向选取的工作人员终端发送所述现场审核指令；
    接收选取的工作人员终端返回的响应审核指令；及
    当所述响应审核指令为确认指令时，则显示选取的工作人员终端所对应的工作人员标识。
  17. 根据权利要求16所述的存储介质，其特征在于，所述计算机可读指令被所述处理器执行时还执行以下步骤：
    获取所述选取的工作人员终端与所述柜员机的距离；
    根据所述选取的工作人员终端与所述柜员机的距离，计算所述选取的工作人员的到达时间；及
    显示所述到达时间。
  18. 根据权利要求16或17所述的存储介质，其特征在于，所述计算机可读指令被所述处理器执行时还执行以下步骤：
    采集工作人员的标识；
    将所述工作人员的标识发送至服务器进行验证；
    接收服务器返回的验证结果；及
    当所述验证结果表示验证通过时，则将所述工作人员的标识进行存储。
  19. 根据权利要求18所述的存储介质，其特征在于，所述计算机可读指令被所述处理器执行时还执行以下步骤：
    当接收到路由器发送的所述工作人员终端连接至所述路由器的信息时，则更新所述工作人员终端的状态为在线；及
    当接收到路由器发送的所述工作人员终端与所述路由器断开连接的信息时，则更新所述工作人员终端的状态为离线。
  20. 根据权利要求19所述的存储介质，其特征在于，所述计算机可读指令被所述处理器执行时所实现的所述接收到现场审核指令之后，还包括：
    查询待现场审核的内容是否完整；
    当所述待现场审核的内容完整时，则继续获取在线的工作人员终端的地理位置信息的步骤；及
    当所述待现场审核的内容不完整时，则提示待现场审核的内容不完整。
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CN109580491B (zh) * 2018-12-21 2021-09-24 宁波市高品科技有限公司 一种安全的气体检测系统
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