WO2018227989A1 - 案件调查方法、装置、服务器和计算机可读存储介质 - Google Patents

案件调查方法、装置、服务器和计算机可读存储介质 Download PDF

Info

Publication number
WO2018227989A1
WO2018227989A1 PCT/CN2018/076195 CN2018076195W WO2018227989A1 WO 2018227989 A1 WO2018227989 A1 WO 2018227989A1 CN 2018076195 W CN2018076195 W CN 2018076195W WO 2018227989 A1 WO2018227989 A1 WO 2018227989A1
Authority
WO
WIPO (PCT)
Prior art keywords
investigation
case
survey
plan
investigator
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2018/076195
Other languages
English (en)
French (fr)
Inventor
胡凯豪
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Ping An Technology Shenzhen Co Ltd
Original Assignee
Ping An Technology Shenzhen Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ping An Technology Shenzhen Co Ltd filed Critical Ping An Technology Shenzhen Co Ltd
Publication of WO2018227989A1 publication Critical patent/WO2018227989A1/zh
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08—Insurance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/26—Government or public services

Definitions

  • the present application relates to the field of insurance technology, and in particular, to a case investigation method, apparatus, server, and computer readable storage medium.
  • the insurance company may need to investigate the customer's identity, policy agreement, and claims case to ensure the authenticity of the information when the customer purchases the policy or claims.
  • investigations of cases are usually conducted by professional investigators based on the specific circumstances of the case and their own experience, such as public security bureaus, hospitals, accident sites, etc. After the investigation of the investigator, the investigator returned to the company to use the computer to sort out the investigation data of the case and write an investigation report. In order to complete the investigation of this case.
  • the main purpose of the present application is to provide a case investigation method, apparatus, server and computer readable storage medium, which are aimed at solving the technical problem of low case investigation efficiency.
  • the present application provides a case investigation method, and the case investigation method includes the following steps:
  • the corresponding investigation plan is configured and issued to the investigator;
  • An investigation report of the case is generated based on the entire investigation log of the case and the investigation result.
  • the present application further provides a case investigation apparatus, where the case investigation apparatus includes:
  • a planning module for configuring a corresponding investigation plan and delivering it to the investigator when the investigation task of the case is received;
  • a log module configured to generate a survey log of the case according to the survey plan if the check-in instruction of the survey person to the survey plan is received;
  • a summary module configured to collect all the investigation logs of the case when receiving the investigation report writing instruction of the case, and obtain the investigation conclusion entered by the investigator;
  • the reporting module is configured to generate an investigation report of the case according to the entire investigation log of the case and the investigation result.
  • the present application further provides a server, including: a memory, a processor, and a case investigation program stored on the memory and operable on the processor, the case investigation program The step of implementing the case investigation method described in any of the above items when executed by the processor.
  • the present application further provides a computer readable storage medium, where the computer readable storage medium stores a case investigation program, and the case investigation program is executed by a processor to implement any of the above The steps of the case investigation method.
  • a case investigation method, a case investigation device, a server, and a computer readable storage medium which are proposed by the embodiments of the present application, are configured to be sent to an investigator by the corresponding investigation plan when the investigation task of the case is received, and the investigation person
  • the investigation plan investigates the case, avoiding the investigation of the investigator due to lack of experience, and reducing the delay or incompleteness of the investigation caused by human factors; if the investigator receives the sign-in instruction of the investigation plan, it will generate according to the investigation plan.
  • the investigation log of this case is used to record the investigation experience and investigation progress of this case, to avoid the difference between the time of writing the report and the actual investigation time.
  • this application automatically records the survey experience to generate a survey log, which reduces the collation of information in the process of writing the survey report, shortens the writing time of the survey report, and prevents the investigator from missing the survey information.
  • the survey report included in the survey report can further enhance the evidence effectiveness of the investigation report and reduce the disputes over the investigation report;
  • the investigator When writing an investigation report, the investigator only needs to input a small number of investigation conclusions, which reduces the unnecessary workload of the investigator, greatly speeds up the writing of the investigation report, and prevents the investigator from delaying the writing of the investigation report because of the busyness. Therefore, the automatic record of the investigation log effectively reduces the workload of the investigator in the investigation of the case and the writing of the investigation report, improves the work efficiency of the investigator, effectively shortens the investigation time of the investigator, and enhances the case. The efficiency of the survey and the customer experience.
  • FIG. 1 is a schematic structural diagram of a terminal in a hardware operating environment involved in a solution according to an embodiment of the present application
  • FIG. 2 is a schematic flow chart of a first embodiment of a method for investigating a case of the present application
  • FIG. 3 is a schematic flow chart of a second embodiment of a method for investigating a case of the present application
  • FIG. 4 is a schematic flow chart of a third embodiment of a method for investigating a case of the present application.
  • FIG. 5 is a schematic flow chart of a fourth embodiment of a method for investigating a case of the present application.
  • FIG. 6 is a schematic flow chart of a fifth embodiment of a method for investigating a case of the present application.
  • FIG. 7 is a schematic flow chart of a sixth embodiment of a method for investigating a case of the present application.
  • FIG. 8 is a schematic flow chart of a seventh embodiment of a method for investigating a case of the present application.
  • FIG. 9 is a schematic flow chart of an eighth embodiment of a method for investigating a case of the present application.
  • FIG. 10 is a schematic flow chart of a ninth embodiment of a method for investigating a case of the present application.
  • FIG. 1 is a schematic structural diagram of a terminal in a hardware operating environment involved in an embodiment of the present application.
  • the server in this embodiment may be a terminal device such as a PC.
  • the server may include a processor 1001, such as a CPU, a communication bus 1002, a user interface 1003, and a memory 1004.
  • the communication bus 1002 is used to implement connection communication between these components.
  • the user interface 1003 can include a display, an input unit such as a keyboard, and the optional user interface 1003 can also include a standard wired interface, a wireless interface.
  • the memory 1004 may be a high speed RAM memory or a stable memory (non-volatile) Memory), such as disk storage.
  • the memory 1004 can also optionally be a storage device independent of the aforementioned processor 1001.
  • the terminal structure shown in FIG. 1 does not constitute a limitation to the server, and may include more or less components than those illustrated, or some components may be combined, or different component arrangements.
  • an operating system, a network communication module, a user interface module, and a case investigation program may be included in the memory 1004 as a computer storage medium.
  • the user interface 1003 is mainly used to connect a client (the user's mobile terminal) to perform data communication with the client; and the processor 1001 can be used to call the case investigation program stored in the memory 1004, and The method of investigating the case provided by any of the embodiments of the present application is performed.
  • the specific embodiment of the server of the present application is basically the same as the embodiments of the following method for investigating the case, and details are not described herein.
  • a first embodiment of a case investigation method of the present application provides a case investigation method, and the case investigation method includes:
  • step S10 when the investigation task of the case is received, the corresponding investigation plan is configured and distributed to the investigator.
  • the server of the investigation system determines the current case to be investigated according to the assigned case investigation task, and obtains the attribute information of the case, such as the type of the case, the policy type, the policy liability, the exclusion liability, Report information, etc.
  • the types of cases include pre-investment investigations and claims investigations.
  • the pre-insurance investigation is for the insurance company to investigate the medical history and other information according to its purchase intention before the insurance is insured; the claim investigation is to further verify the case or claim information after the informant reports to the insurance company. Investigation work.
  • the insurance policy is the type of insurance, such as life insurance, auto insurance or property insurance; the policy liability is the responsibility of the insurance company for economic loss compensation or personal insurance benefits; and the exclusion liability is the insurance company does not bear the scope of insurance liability; the report information is It includes the identity information of the insured person, as well as the time of the insurance, the cause of the accident, the place of the insurance, the type of insurance, the hospital and the amount of the loss, etc., which can be flexibly configured according to actual needs.
  • the server After obtaining the attribute information of the case, the server configures the investigation plan according to the attribute information of the case and the preset configuration rule.
  • the server can be configured to visit the survey plan of the Transportation Bureau, the survey plan for visiting the place of the accident, and the survey plan for visiting the hospital.
  • the investigation plan of the Transportation Bureau is used to investigate and verify the cause of the accident and the accident situation.
  • the investigation plan for visiting the place of the accident is used to investigate and verify the accident situation;
  • the investigation plan for visiting the hospital is used to investigate and verify the type of insurance, the hospital, the amount of the loss, etc. .
  • the configured survey plan may include the survey location, survey time, and survey items.
  • the type of survey location can also be used in the survey plan to replace the detailed survey location.
  • the types of survey sites include hospitals, public security bureaus, police stations and other types of institutions.
  • the server then issues the case to the corresponding investigator.
  • the attribute information of the case may include the designated investigator, and the server issues the case to the designated investigator; if the case does not specify the investigator, the server may work according to the priority of each investigator in the system. Information such as quantity is automatically assigned to the investigator.
  • Step S20 If the signing instruction of the surveying person to the survey plan is received, the survey log of the case is generated according to the survey plan.
  • the investigator can conduct a visit survey based on the survey plan to the corresponding location.
  • the investigator When the investigator arrives at the location specified by the survey plan, he or she enters the check-in instruction of the survey plan through the mobile terminal, and signs the survey plan.
  • the server receives the sign-in command input by the investigator, determines that the surveyor has executed the survey plan, and generates a survey log of the case according to the survey plan.
  • the survey log includes information such as the content of the survey plan and the execution time of the survey plan. Among them, the execution time of the survey plan is also the check-in time of the survey plan.
  • the server If there are multiple investigation plans in the case, the server generates a corresponding investigation log according to each investigation plan when receiving the registration instruction of each investigation plan, that is, the current investigation case has multiple investigation logs.
  • Step S30 When receiving the investigation report writing instruction of the case, the entire investigation log of the case is counted, and the investigation conclusion entered by the investigator is obtained.
  • the mobile terminal can input the investigation report writing instruction of the case to write the investigation report.
  • the server After receiving the report writing instruction, the server counts all the investigation reports of the case, configures the investigation report writing interface, and composes the attribute information of the case, all the investigation logs and other information, as well as the investigation conclusion option or the investigation conclusion input box.
  • the investigator can modify the survey log and other information according to the actual situation.
  • the investigator can also select the current survey conclusion according to the survey conclusion option, and the conclusion of the conclusion option such as the case is true and the case has a false report, which can be flexibly configured according to actual needs.
  • the investigator can also manually enter the conclusions and reasons for the investigation.
  • the investigator may enter relevant information of the case in the report writing interface, such as the insured person's case, the vehicle's loss report, and the like, for use as supporting evidence to support the investigator's investigation conclusion.
  • Step S40 Generate an investigation report of the case according to the entire investigation log of the case and the investigation result.
  • the server After the investigator determines the conclusion of the investigation, the server generates a corresponding investigation report based on all the investigation logs of the case and the investigation conclusion. If the investigator has entered the supporting investigation data, the supporting investigation data will also be allocated to the investigation report.
  • the investigation log in the investigation report records the investigation experience of the case, and the conclusion of the investigation is the conclusion issued by the investigator after the multi-party investigation of the case, the integrity and persuasiveness of the information of the investigation report is guaranteed.
  • the corresponding investigation plan is configured and issued to the investigator, and the investigator investigates the case according to the investigation plan, thereby preventing the investigator from missing the investigation due to lack of experience, etc.
  • the management personnel can also understand and supervise the investigation progress of the investigation according to the investigation log.
  • the embodiment automatically records the investigation experience to generate a survey log, reduces the information collation work in the process of writing the investigation report, shortens the writing time of the investigation report, and avoids the investigation person missing the investigation information, and It is used to monitor the working status of the investigator and improve the time limit of the investigator's work.
  • the survey report included in the survey report can further enhance the evidence validity of the investigation report and reduce the disputes and disputes on the investigation report.
  • the automatic recording of the survey log effectively reduces the workload of the investigator in the investigation of the case and the writing of the report, improves the work efficiency of the investigator, effectively shortens the investigator's case investigation time, and improves the time. The efficiency of the case investigation and the customer experience.
  • the step S20 includes:
  • Step S21 Upon receiving the signing instruction of the surveying person to the survey plan, obtain the type of the survey plan and configure a corresponding log template.
  • the mobile terminal When the investigator arrives at the survey site according to the survey plan and conducts an investigation, the mobile terminal inputs the sign-in instruction of the survey plan.
  • the server After receiving the sign-in command, the server obtains the type of survey plan that the investigator has checked in. It should be noted that when configuring the survey plan, the server may configure multiple different types of survey plans according to the attributes of the case, such as a risk location survey plan, a hospital survey plan, a traffic bureau survey plan, and the like.
  • the server configures the corresponding adaptive log template according to the type of the survey plan, and the surveyer enters the survey information.
  • the log template corresponding to the location investigation plan includes information of the location of the insurance location, testimony of witnesses near the location of the accident, and other information items;
  • the log template corresponding to the hospital investigation plan includes the image of the insured person, the invoice image of the insured, and the like;
  • the log template corresponding to the bureau survey plan includes information items such as accident proof images.
  • the log template can also include comments on the survey plan.
  • the server configures the log template, it is displayed for the investigator to enter the survey information of the survey plan.
  • Step S22 Receive survey information entered by the surveyor based on the log template.
  • the investigator can connect to the server through the mobile terminal and enter the corresponding survey information in the survey log template configured by the server.
  • the survey information entered by the investigator includes text, photos, audio and video, etc., and the survey information can be entered according to the actual visit.
  • a confirmation command is input to notify the server that the survey information of the survey plan has been completed.
  • Step S23 generating a survey log of the case according to the survey plan and the survey information.
  • the server After the investigator completes the survey information input of the survey plan, the server generates a survey log of the case based on the survey plan and the survey information.
  • the survey log obtained includes not only the content of the survey plan, but also the survey information obtained by the investigator and the execution time of the survey plan, which improves the content richness of the case investigation log.
  • the type of the survey plan is acquired, and the corresponding log template is configured, so that the survey person can enter the relevant survey information in a targeted manner; and then, the survey is received.
  • the survey information entered by the person based on the log template is used to record the information of the investigator during the actual visit survey; the survey log of the case is generated based on the survey plan and the survey information.
  • the relevant investigation information is recorded in time to avoid the investigation and conclusion of the investigation, which ensures the enrichment and integrity of the investigation log and the investigation report content, and improves the quality of the investigation report.
  • a third embodiment of the present invention is provided with a case investigation method based on the first embodiment or the second embodiment of the above-mentioned case investigation method (this embodiment adopts the case investigation method of the present application)
  • the investigator is a principal investigator
  • the method for investigating the case further includes:
  • Step S51 If the referral assistance instruction input by the main investigator is received, the assistance investigation plan is correspondingly configured and sent to the assisting investigator;
  • Step S52 When receiving the signing instruction of the assisting surveyor to the assisting survey plan, generate an investigation log of the case according to the assisting survey plan.
  • the investigation task can be jointly carried out by multiple investigators to conduct the investigation of the case.
  • the investigator of the case acts as the main investigator and co-ordinates the investigation of the case.
  • the main investigator has a request, he or she may enter an instruction to file an assistance request to increase the investigation to assist the investigator in assisting the case.
  • the server receives the assistance request from the main investigator.
  • the server configures the assistance investigation plan according to the investigation plan designated by the main investigation person, and will assist The investigation plan is issued to assist the investigator.
  • the investigation plan designated by the main investigator to assist the investigator may be the survey plan of the main survey, and may be assigned to assist the surveyor to execute; or the survey plan configured by the main investigator may be flexibly configured according to actual needs.
  • the main investigator does not have the authority to designate the assisting person, and the supervisor, the other investigating agency or the server needs to coordinate the arrangement to assist the investigator.
  • the server then receives instructions from the superior manager or other investigating agency to assist the investigator to determine the assisting investigator of the case. Or the server automatically selects an investigator with a small amount of work as an auxiliary investigator based on information such as the workload of each investigator in the survey institution.
  • the assisting investigation plan that assists the investigator can be designated by the superior manager or other investigating agency.
  • the server assists the surveying plan according to the configuration of the instruction and issues it to the assisting investigator; or the superior manager or other investigating agency does not specify the assisting survey.
  • the server automatically configures the assistance investigation plan based on the case and/or assists the investigator.
  • the server can select 3 of them to assist the survey plan and send it to the assisted investigator. Or, if the investigator is assisted to visit the hospital, the server will configure the main hospital survey plan to assist the survey plan and send it to the assisted investigator.
  • the server When the server receives the sign-in instruction to assist the investigator in assisting the investigation plan, the server generates an investigation log of the case based on the assistance investigation plan.
  • the server obtains the type of the assistance investigation plan when the agent receives the sign-in instruction for assisting the investigation plan, and configures the corresponding log template; receives the assistance investigation information that the investigation person enters based on the log template; Assist in investigating survey logs of information generation cases.
  • the main investigator has the right to consult the investigation log of the assisting investigator.
  • the main investigator may input the query instruction based on the designated assisting surveyor or assisting the survey plan, and the server determines the query content of the main caller according to the query instruction when receiving the query instruction input by the main investigator.
  • the server looks up the full assisted survey plan of the assisted investigator and displays it, and can also find the survey log of the assisted survey plan that has been checked in and display it; if the main investigator needs to query the designated survey Assisting in the investigation plan, the server looks up the assistance investigation plan and displays that if the assistance investigation plan has been checked in, the server can also display the investigation log of the assistance investigation plan.
  • the main investigator is led, and a plurality of investigators cooperate to investigate the same case, and the division of labor has greatly improved the investigation efficiency of the case and shortened the investigation time of the case.
  • the step S30 includes:
  • Step S31 When receiving the investigation report writing instruction of the case input by the main investigator, the entire investigation log of the case is counted, and the investigation conclusion entered by the main investigator is obtained.
  • each of the assisted investigators can only perform the assistance investigation plan, and enter the assistance investigation information, only the main The investigator can write an investigation report of the case.
  • the server when the server receives the investigation report writing instruction of the case input by the main investigator, the server counts all the investigation logs of the case, and configures the investigation report writing interface.
  • all the investigation logs of this case include the investigation log of the main investigator's execution of the investigation plan and the investigation log that assists the investigator in executing the assistance investigation plan.
  • the server receives the investigation result entered by the main investigator, and generates a corresponding investigation report based on the entire investigation log of the case and the investigation result of the main investigator.
  • the control over the writing authority of the case investigation report is realized, the main investigator is guaranteed to dominate the case, and the assisting person is prevented from completing the case without knowing the overall progress of the case.
  • a fifth embodiment of the present invention is provided with a case investigation method based on the third or fourth embodiment of the above-mentioned case investigation method (this embodiment is the fourth implementation of the case investigation method of the present application)
  • the case investigation method also includes:
  • Step S53 Establish a communication group of the case, the communication team member includes the main investigator and the assisting investigator for communicating the progress of the investigation of the case.
  • the server can automatically establish a communication group for the case, and the main investigator and the assisted investigator who participated in the investigation of the case are all added to the communication group for each investigator to be in the communication group. Timely exchange of the progress of the case and coordination of the investigation of the case.
  • the server saves the communication group for a preset period of time before deleting the communication group, or automatically deletes the communication group.
  • the automatic establishment of the communication group is realized, the communication timelines between multiple investigators in the case are improved, and the efficiency of the case investigation is improved.
  • a sixth embodiment of the method for investigating a case of the present application provides a case investigation method based on the first to fifth embodiments of the above-mentioned case investigation method (this embodiment adopts the first implementation method of the case investigation method of the present application)
  • the survey plan includes a survey location
  • the step S20 includes:
  • Step S24 Acquire a location of the mobile terminal when receiving the check-in instruction sent by the mobile terminal to the investigation plan based on the mobile terminal.
  • the surveyer will be able to successfully sign in to the survey plan when they need to arrive at the designated survey location.
  • the mobile terminal when the investigator arrives at the survey location according to the survey plan, the mobile terminal sends a check-in instruction to the survey plan.
  • the server receives the sign-in command issued by the mobile terminal, determines the survey plan currently signed by the surveyor, and obtains the survey location established by the survey plan. Then, the server locates the mobile terminal and obtains the current location of the mobile terminal, which can be expressed by latitude and longitude. Of course, the server may also send a positioning instruction to the mobile terminal to obtain the location uploaded by the mobile terminal.
  • Step S25 If the location of the mobile terminal is within a preset range of the survey location, it is determined that the surveyor successfully signs in.
  • the server After the server obtains the location of the mobile terminal, it is determined whether the location of the mobile terminal is within a preset range of the survey location.
  • the preset range may be a circular geographical area determined by the predetermined radius of the survey location.
  • the preset range may be a circular area of a radius of 1 km.
  • the server determines that the surveyor successfully checked in.
  • Step S26 Generate a survey log of the case according to the survey plan, and write off the survey plan.
  • the server After the server determines that the investigator has successfully checked in, the server generates a survey log of the case according to the survey plan.
  • the server acquires the type of the survey plan, configures the corresponding log template, receives the survey information entered by the surveyor based on the log template, and generates a survey log of the case according to the survey plan and the survey information.
  • the server wrote off the survey plan to prove that the surveyor has completed the survey.
  • check-in verification method of the survey plan of this embodiment is applicable to the main investigator and the assisted investigator.
  • the survey plan includes a survey location, and when the surveyee receives the sign-in instruction issued by the mobile terminal based on the survey plan, the location of the mobile terminal is obtained to verify whether the surveyor has a field visit survey; if the mobile terminal The location is within the preset range of the survey location, and the investigator is determined to be successfully checked in; then, the survey log of the case is generated according to the survey plan, and the plan is written off.
  • the location of the mobile terminal is used to detect whether the investigator has a field visit investigation, which effectively avoids the fraud of the investigator, enables more accurate management of the investigator's out-of-home operations, and is more accurate and more effective in investigating claims and contracts.
  • a seventh embodiment of the method for investigating a case of the present application provides a case investigation method based on the first to sixth embodiments of the case investigation method of the present application (this embodiment adopts the first implementation method of the case investigation method of the present application)
  • the method further includes:
  • Step S27 Configuring a survey scope according to the location of the mobile terminal, and searching for a survey plan in which the survey location is within the survey scope in all survey plans of the surveyer;
  • Step S28 determining that all the investigation plans of the investigation location within the scope of the investigation are successfully signed
  • Step S29 Generate a survey log of the corresponding case according to the survey plan in the survey scope of each survey location, and write off the survey plan of the survey location within the survey scope.
  • the server obtains the location of the mobile terminal, and then configures the survey scope of the surveyer according to the location of the mobile terminal.
  • the circular area determined by the preset radius may be taken as the center of the mobile terminal.
  • the server looks up the survey plan of the survey location within the survey scope in all survey plans of the current surveyer. The server then determines that all survey plans for the survey location within the scope of the survey have been successfully checked in. Then, the server generates a survey log of the corresponding case according to the survey plan of each survey location within the scope of the survey, and writes down the survey plan of the survey location within the survey scope.
  • the server may separately obtain the types of the investigation plans in the investigation scope of each investigation location, configure the corresponding log template, and receive the survey information respectively input by the surveyer based on each log template; The survey plan and the corresponding survey information generate survey logs corresponding to each case.
  • the batch write-off method of the survey plan of this embodiment is applicable to the main investigator and the assist investigator.
  • the batch check-in of the survey plan is realized without being limited to the current case, and the investigator does not need to find the survey plan one by one in the case, and the check-in is performed. Increased the investigation efficiency of investigators.
  • the eighth embodiment of the present invention is provided with a case investigation method based on the first to seventh embodiments of the above-mentioned case investigation method (this embodiment is the first implementation of the case investigation method of the present application)
  • the case investigation method also includes:
  • S60 Receive an investigation plan setting instruction input by the investigator, and correspondingly set a survey plan of the case, including adding, deleting, and/or modifying a survey plan of the case.
  • the investigation task of the case can be set not only by the server but also by the investigator according to actual needs.
  • the investigator inputs an investigation plan setting instruction, including an instruction to increase the investigation plan, an instruction to delete the investigation plan, and an instruction to modify the investigation plan.
  • the server responds to the survey plan of the case according to the survey location, the survey time, and the like in the command.
  • the server deletes the survey plan according to the survey plan specified in the command.
  • the server modifies the information according to the specified investigation plan, the investigation location, the investigation time, and the like in the instruction, and correspondingly modifies the designated investigation plan.
  • the server can count the survey locations visited by the surveyer, and sort according to the number of surveyed visits, for the investigator to select.
  • the investigator can also use the positioning information such as latitude and longitude to set the survey location.
  • the investigator may also set the survey plan without entering the survey plan setting interface of the case, and set the survey plan on the main page of the survey or other interface, specifically,
  • a list of the investigator's case is provided for the investigator to select; according to the case selected by the investigator and the survey location configured by the investigator, the survey plan for the selected case is configured accordingly.
  • the investigator can implement the same survey location and configure the survey plan for multiple cases at once.
  • the setting method of the investigation plan in this embodiment is applicable to the main investigator and the assisting investigator.
  • the flexible setting of the case investigation plan is realized, and the flexibility of the case investigation is improved.
  • a ninth embodiment of a case investigation method of the present application provides a case investigation method based on the first to eighth embodiments of the above-mentioned case investigation method (this embodiment adopts the first implementation method of the case investigation method of the present application)
  • the method further includes:
  • Step S70 Submit the investigation report to the audit node, and resell the investigation task of the case.
  • the server After obtaining the investigation report, the server submits the investigation report to the audit node for verification by the audit node and approval of the compensation.
  • the server resells the investigation task of this case.
  • the investigator's investigation task no longer has the investigation task of this case, and the status of the investigation task in this investigation system is changed to completed.
  • the server can determine the execution time of the investigation task according to the allocation time and the resale time of the investigation task.
  • the investigation report is submitted to the audit node in time, and the investigation task of the case is resold, and the automatic resale of the investigation task is realized, thereby preventing the investigation person from delaying the submission of the investigation report and affecting the execution time of the investigation task. To improve the overall efficiency of the case investigation.
  • the embodiment of the present application further provides a case investigation device, where the case investigation device includes:
  • a planning module for configuring a corresponding investigation plan and delivering it to the investigator when the investigation task of the case is received;
  • a log module configured to generate a survey log of the case according to the survey plan if the check-in instruction of the survey person to the survey plan is received;
  • a summary module configured to collect all the investigation logs of the case when receiving the investigation report writing instruction of the case, and obtain the investigation conclusion entered by the investigator;
  • the reporting module is configured to generate an investigation report of the case according to the entire investigation log of the case and the investigation result.
  • log module is further configured to:
  • the survey plan Upon receiving the signing instruction of the surveying person to the survey plan, acquiring the type of the survey plan, configuring a corresponding log template, and receiving survey information entered by the surveyor based on the log template; The plan and the survey information generate a survey log of the case.
  • the investigator is a principal investigator
  • the case investigation device further includes:
  • the assistance module is configured to: if the receiving assistance instruction input by the main investigator is received, correspondingly configure the assistance investigation plan and send it to the assisting investigator; and receive the check-in instruction of the assisting surveyor to the assisted investigation plan At the time, the investigation log of the case is generated according to the assistance investigation plan.
  • summary module is further configured to:
  • case investigation device further includes:
  • a communication module configured to establish a communication group of the case, the communication team member including the primary investigator and the assisted investigator for communicating the progress of the investigation of the case.
  • the survey plan includes a survey location, and the log module is further used,
  • log module is further configured to:
  • Configuring a survey scope according to the location of the mobile terminal searching for a survey plan in which the survey location is within the survey scope in all survey plans of the surveyer; and determining that all survey plans within the survey scope of the survey location are successfully signed; A survey log of the corresponding case is generated according to the survey plan of the survey location in the survey scope, and the survey plan of the survey location within the survey scope is written off.
  • case investigation device further includes:
  • a setting module configured to receive an investigation plan setting instruction input by the investigator, corresponding to setting a survey plan of the case, including adding, deleting, and/or modifying a survey plan of the case.
  • case investigation device further includes:
  • a submitting module is configured to submit the investigation report to the audit node and resell the investigation task of the case.
  • the embodiment of the present application further provides a computer readable storage medium, where the computer readable storage medium stores a case investigation program, and when the case investigation program is executed by the processor, the implementation provided by any embodiment of the present application is provided. Case investigation method.
  • the specific embodiment of the computer readable storage medium of the present application is substantially the same as the embodiment of the above-mentioned case investigation method, and details are not described herein.
  • the technical solution of the present application which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a storage medium (such as ROM/RAM, disk,
  • a storage medium such as ROM/RAM, disk,
  • the optical disc includes a number of instructions for causing a terminal device (which may be a mobile phone, a computer, a server, or a network device, etc.) to perform the methods described in various embodiments of the present application.

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Theoretical Computer Science (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Accounting & Taxation (AREA)
  • Tourism & Hospitality (AREA)
  • Marketing (AREA)
  • Development Economics (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Educational Administration (AREA)
  • Primary Health Care (AREA)
  • Human Resources & Organizations (AREA)
  • General Health & Medical Sciences (AREA)
  • Health & Medical Sciences (AREA)
  • Technology Law (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

本申请公开了一种案件调查方法，该方法包括：在收到案件的调查任务时，配置对应的调查计划并下发给调查人；若收到所述调查人对所述调查计划的签到指令，则根据所述调查计划生成所述案件的调查日志；在收到所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述调查人录入的调查结论；根据所述案件的全部调查日志及所述调查结论生成所述案件的调查报告。本申请还公开了一种案件调查装置、服务器和计算机可读存储介质。本申请提升了案件调查的效率及客户体验。

Description

案件调查方法、装置、服务器和计算机可读存储介质
本申请要求于2017年6月12日提交中国专利局、申请号为201710440339.7、发明名称为“案件调查方法、服务器和计算机可读存储介质”的中国专利申请的优先权，其全部内容通过引用结合在申请中。
技术领域
本申请涉及保险技术领域，尤其涉及一种案件调查方法、装置、服务器和计算机可读存储介质。
背景技术
在人们购买保险、申请理赔时，保险公司可能需要对客户身份、保单协议、理赔案件进行调查，以保障客户购买保单或是理赔时信息的真实性。
目前，对案件的调查，通常都是由专业调查人根据案件的具体情况以及自身的经验进行走访，例如公安局、医院、事故地点等。在调查人经过过多方调查后，回到公司使用电脑将此案件的调查资料进行整理，撰写调查报告。才能完成此案的调查。
这样，调查人在走访后会需要大量的时间进行调查资料的整理、报告的撰写，工作量多，导致案件整体调查工作量大、周期长，严重降低了案件调查任务的效率，也会波及客户理赔或投保的时效。
发明内容
本申请的主要目的在于提供一种案件调查方法、装置、服务器和计算机可读存储介质，旨在解决案件调查效率低的技术问题。
为实现上述目的，本申请提供一种案件调查方法，所述案件调查方法包括以下步骤：
在收到案件的调查任务时，配置对应的调查计划并下发给调查人；
若收到所述调查人对所述调查计划的签到指令，则根据所述调查计划生成所述案件的调查日志；
在收到所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述调查人录入的调查结论；
根据所述案件的全部调查日志及所述调查结论生成所述案件的调查报告。
此外，为实现上述目的，本申请还提供一种案件调查装置，所述案件调查装置包括：
计划模块，用于在收到案件的调查任务时，配置对应的调查计划并下发给调查人；
日志模块，用于若收到所述调查人对所述调查计划的签到指令，则根据所述调查计划生成所述案件的调查日志；
汇总模块，用于在收到所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述调查人录入的调查结论；
报告模块，用于根据所述案件的全部调查日志及所述调查结论生成所述案件的调查报告。
此外，为实现上述目的，本申请还提供一种服务器，所述服务器包括：存储器、处理器及存储在所述存储器上并可在所述处理器上运行的案件调查程序，所述案件调查程序被所述处理器执行时实现上述任一项所述的案件调查方法的步骤。
此外，为实现上述目的，本申请还提供一种计算机可读存储介质，所述计算机可读存储介质上存储有案件调查程序，所述案件调查程序被处理器执行时实现上述任一项所述的案件调查方法的步骤。
本申请实施例提出的一种案件调查方法、案件调查装置、服务器和计算机可读存储介质，在收到案件的调查任务时，通过配置对应的调查计划并下发给调查人，由调查人根据调查计划对案件进行调查，避免了调查人由于经验不足等原因漏查，减少了人为因素导致的案件调查延误或不完整；若收到调查人对调查计划的签到指令，则根据此调查计划生成此案件的调查日志，用以记录此案件的调查经历及调查进展，避免报告撰写的时间与实际调查的时间相差较久，调查人遗漏调查情况，影响调查结论的准确性，而且管理人员也可以根据此调查日志了解、监督调查人的调查进展；在收到案件的调查报告撰写指令时，统计案件的全部调查日志，并获取调查人录入的调查结论，根据案件的全部调查日志及调查人的调查结论生成案件的调查报告。本申请在调查人调查案件的过程中，自动记录调查经历生成调查日志，减少了调查报告撰写过程中信息的整理工作，缩短了调查报告的撰写时间，并且避免调查人遗漏调查信息，还能用于监控调查人的工作状态，提高调查人的工作时效；并且，生成的调查报告中由于包括了案件的调查日志，更加能增强调查报告的证据效力，减少对调查报告的质疑纠纷；而且，由于撰写调查报告时，调查人仅需要输入少量的调查结论，减轻了调查人不必要的工作量，大大提升了调查报告的撰写速度，避免调查人因为忙碌而拖延调查报告的撰写。由此，本申请通过自动记录调查日志，有效减少了调查人在案件调查过程中及调查报告撰写的工作量，提升了调查人的工作效率，有效缩短了调查人的案件调查时长，提升了案件调查的效率及客户体验。
附图说明
图1是本申请实施例方案涉及的硬件运行环境的终端结构示意图；
图2为本申请案件调查方法第一实施例的流程示意图；
图3为本申请案件调查方法第二实施例的流程示意图；
图4为本申请案件调查方法第三实施例的流程示意图；
图5为本申请案件调查方法第四实施例的流程示意图；
图6为本申请案件调查方法第五实施例的流程示意图；
图7为本申请案件调查方法第六实施例的流程示意图；
图8为本申请案件调查方法第七实施例的流程示意图；
图9为本申请案件调查方法第八实施例的流程示意图；
图10为本申请案件调查方法第九实施例的流程示意图。
本申请目的的实现、功能特点及优点将结合实施例，参照附图做进一步说明。
具体实施方式
应当理解，此处所描述的具体实施例仅仅用以解释本申请，并不用于限定本申请。
如图1所示，图1是本申请实施例方案涉及的硬件运行环境的终端结构示意图。本申请实施例服务器可以是PC等终端设备。如图1所示，该服务器可以包括：处理器1001，例如CPU，通信总线1002，用户接口1003，存储器1004。其中，通信总线1002用于实现这些组件之间的连接通信。用户接口1003可以包括显示屏（Display）、输入单元比如键盘（Keyboard），可选的用户接口1003还可以包括标准的有线接口、无线接口。存储器1004可以是高速RAM存储器，也可以是稳定的存储器（non-volatile memory），例如磁盘存储器。存储器1004可选的还可以是独立于前述处理器1001的存储装置。
本领域技术人员可以理解，图1中示出的终端结构并不构成对服务器的限定，可以包括比图示更多或更少的部件，或者组合某些部件，或者不同的部件布置。如图1所示，作为一种计算机存储介质的存储器1004中可以包括操作系统、网络通信模块、用户接口模块以及案件调查程序。在图1所示的终端中，用户接口1003主要用于连接客户端（用户的移动终端），与客户端进行数据通信；而处理器1001可以用于调用存储器1004中存储的案件调查程序，并执行本申请任一实施例所提供的案件调查方法。本申请服务器的具体实施例与下述案件调查方法各实施例基本相同，在此不作赘述。
参照图2，本申请案件调查方法第一实施例提供一种案件调查方法，所述案件调查方法包括：
步骤S10、在收到案件的调查任务时，配置对应的调查计划并下发给调查人。
当调查系统收到分配的案件调查任务时，调查系统的服务器根据分配的案件调查任务确定当前需要调查的案件，获取此案件的属性信息，例如案件的类型、保单险种、保单责任、除外责任、报案信息等。
其中，案件的类型包括投保前调查和理赔调查等。投保前调查为客户在投保前，由保险公司根据其购买意向对其病史等信息的调查；理赔调查则是在报案人在向保险公司报案后，保险公司进行的进一步核实案情或是理赔资料的调查工作。
保单险种为保险的种类，例如寿险、车险或产险等；保单责任为保险公司承担的经济损失补偿或人身保险金给付的责任；而除外责任是保险公司不承担保险责任的范围；报案信息则包括了被保人的身份信息，以及出险时间、出险原因、出险地点、出险类型、诊疗医院和报损金额等，可根据实际需要灵活配置。
在得到案件的属性信息后，服务器根据案件的属性信息及预设的配置规则，对应配置调查计划。
例如，若案件为理赔案件，险种为车险，则服务器可以对应配置走访交通局的调查计划、走访出险地点的调查计划和走访医院的调查计划。其中，走访交通局的调查计划用于调查核实出险原因及事故情况，走访出险地点的调查计划用于调查核实事故情况；走访医院的调查计划用于调查核实出险类型、诊疗医院、报损金额等。
需要说明的是，配置的调查计划中可以包括制定的调查地点，调查时间、调查事项等内容。当然，若报案信息不完善，配置的调查计划中也可使用调查地点的类型替代详细的调查地点，调查地点的类型包括医院、公安局、警察局等机构类型。
服务器配置的调查计划可以有一条或多条。然后，服务器将案件下发给对应的调查人。
需要说明的是，案件的属性信息可以包括指定的调查人，则服务器将案件下发给此指定的调查人；若案件未指定调查人，则服务器可以根据系统内各调查人的优先级、工作量等信息自动分配给调查人。
步骤S20、若收到所述调查人对所述调查计划的签到指令，则根据所述调查计划生成所述案件的调查日志。
在将案件下发给调查人后，调查人可以根据调查计划到对应的地点进行走访调查。
当调查人到达调查计划指定的地点后，通过移动终端输入此调查计划的签到指令，对此调查计划进行签到。
服务器接收调查人输入的签到指令，确定调查人已经执行了调查计划，则根据调查计划生成此案件的调查日志。调查日志中包括此调查计划的内容及调查计划的执行时间等信息。其中，调查计划的执行时间也即调查计划的签到时间。
若案件有多个调查计划，则服务器在收到各调查计划的签到指令时，分别根据各调查计划生成对应的调查日志，也即，当前调查案件有多个调查日志。
步骤S30、在收到所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述调查人录入的调查结论。
当调查人完成此案件的全部调查计划时，可以使用移动终端输入此案件的调查报告撰写指令，进行调查报告的撰写。
服务器收到调查报告撰写指令后，统计此案件的全部调查报告，配置调查报告撰写界面，撰写界面中包括此案件的属性信息、全部调查日志等信息，以及调查结论选项或调查结论输入框。
其中，调查人可以根据实际情况修改调查日志等信息。调查人还可以根据调查结论选项选择当前的调查结论，调查结论选项例如案件属实、案件存在虚报等结论，可根据实际需要灵活配置。当然，调查人也可以手动输入调查结论及理由。
进一步地，调查人可以在报告撰写界面录入案件的相关资料，例如被保人的病例、车辆的定损报告等的影像资料，用于作为佐证资料佐证调查人的调查结论。
步骤S40、根据所述案件的全部调查日志及所述调查结论生成所述案件的调查报告。
在调查人确定调查结论后，服务器根据此案件的全部调查日志以及调查结论生成对应的调查报告。若调查人有录入佐证调查资料，则将佐证调查资料也配置到调查报告中。
由于调查报告中的调查日志记录了案件的调查经历，而且调查结论是调查人对此案件经过多方调查后出具的结论，保障了调查报告信息的完整性与说服力。
由此，完成了案件的调查任务。
在本实施例中，在收到案件的调查任务时，配置对应的调查计划并下发给调查人，由调查人根据调查计划对案件进行调查，避免了调查人由于经验不足等原因漏查，减少了人为因素导致的案件调查延误或不完整；若收到调查人对调查计划的签到指令，则根据此调查计划生成此案件的调查日志，用以记录此案件的调查经历及调查进展，避免报告撰写的时间与实际调查的时间相差较久，调查人遗漏调查情况，影响调查结论的准确性，而且管理人员也可以根据此调查日志了解、监督调查人的调查进展；在收到案件的调查报告撰写指令时，统计案件的全部调查日志，并获取调查人录入的调查结论，根据案件的全部调查日志及调查人的调查结论生成案件的调查报告。本实施例在调查人调查案件的过程中，自动记录调查经历生成调查日志，减少了调查报告撰写过程中信息的整理工作，缩短了调查报告的撰写时间，并且避免调查人遗漏调查信息，还能用于监控调查人的工作状态，提高调查人的工作时效；并且，生成的调查报告中由于包括了案件的调查日志，更加能增强调查报告的证据效力，减少对调查报告的质疑纠纷；而且，由于撰写调查报告时，调查人仅需要输入少量的调查结论，减轻了调查人不必要的工作量，大大提升了调查报告的撰写速度，避免调查人因为忙碌而拖延调查报告的撰写。由此，本实施例通过自动记录调查日志，有效减少了调查人在案件调查过程中及调查报告撰写的工作量，提升了调查人的工作效率，有效缩短了调查人的案件调查时长，提升了案件调查的效率及客户体验。
进一步的，参照图3，本申请案件调查方法第二实施例提供一种案件调查方法，基于上述本申请案件调查方法第一实施例，所述步骤S20包括：
步骤S21、在收到所述调查人对所述调查计划的签到指令时，获取所述调查计划的类型，配置对应的日志模板。
当调查人根据调查计划到达调查地点进行调查后，通过移动终端输入此调查计划的签到指令。
服务器收到此签到指令后，获取调查人签到的调查计划的类型。需要说明的是，服务器在配置调查计划时，可根据案件的属性配置多个不同类型的调查计划，例如出险地点调查计划、医院调查计划、交通局调查计划等等。
由于不同类型的调查计划走访得到的信息可能不同，因此，服务器根据调查计划的类型，配置对应的适应性日志模板，供调查人录入调查信息。
例如，出现地点调查计划对应的日志模板包括出险地点影像，出险地点附近目击者的证言等信息项；医院调查计划对应的日志模板包括被保人病例影像，被保人发票影像等信息项；交通局调查计划对应的日志模板包括事故证明影像等信息项。当然，日志模板中还可以包括对调查计划的备注。
服务器配置好日志模板后进行显示，供调查人录入此调查计划的调查信息。
步骤S22、接收所述调查人基于所述日志模板录入的调查信息。
调查人可以通过移动终端与服务器连接，在服务器配置的调查日志模板中录入对应的调查信息。
调查人录入的调查信息包括文字、照片、音视频等，可根据实际走访情况录入调查信息。
当调查人完成调查信息的录入后，输入确定指令，通知服务器已经完成本次调查计划的调查信息录入。
步骤S23、根据所述调查计划及所述调查信息生成所述案件的调查日志。
当调查人完成本次调查计划的调查信息录入后，服务器根据此调查计划和调查信息生成案件的调查日志。
得到的调查日志中不仅包括此次调查计划的内容，还包括调查人实际走访得到的调查信息，以及调查计划的执行时间，提高了案件调查日志的内容丰富性。
在本实施例中，在收到调查人对调查计划的签到指令时，获取调查计划的类型，配置对应的日志模板，以使调查人能够有针对性的录入相关的调查信息；然后，接收调查人基于日志模板录入的调查信息，以记录调查人在实际走访调查过程中的信息；根据调查计划及调查信息生成案件的调查日志。本实施例在调查人签到调查计划时及时记录相关的调查信息，避免调查人后期遗忘影响调查结论，保障了调查日志及调查报告内容的丰富与完整，提升了调查报告的质量。
进一步地，参照图4，本申请案件调查方法第三实施例提供一种案件调查方法，基于上述本申请案件调查方法第一实施例或第二实施例（本实施例以本申请案件调查方法第一实施例为例），所述调查人为主调查人，所述案件调查方法还包括：
步骤S51、若收到所述主调查人输入的提起协助指令，则对应配置协助调查计划并下发给协助调查人；
步骤S52、在收到所述协助调查人对所述协助调查计划的签到指令时，根据所述协助调查计划生成所述案件的调查日志。
当案件情况比较复杂或是距离较远时，可以由多个调查人联合执行调查任务，进行案件的调查。
具体的，案件的调查人作为主调查人，统筹案件的调查。当主调查人有需求时，可以输入提起协助指令，请求增加协助调查人协助案件的调查。服务器接收主调查人的提起协助指令。
作为一种实施方式，主调查人输入的提起协助调查指令中指定有协助调查人，并指定有协助调查人的调查计划，则服务器根据主调查人指定的调查计划配置协助调查计划，并将协助调查计划下发给协助调查人。
其中，主调查人指定给协助调查人的调查计划可以是主调查的调查计划，分配给协助调查人执行；也可以是主调查人另外配置的调查计划，可根据实际需要灵活配置。
作为另外一种实施方式，主调查人没有权限指定协助调查人，需要由上级管理者、其他调查机构或服务器协调安排协助调查人。
则服务器接收上级管理者或其他调查机构的协助调查人指令，确定案件的协助调查人。或者服务器根据调查机构中各调查人的任务量等信息，自动挑选工作量少的调查人作为辅助调查人。
同样的，协助调查人的协助调查计划可以由上级管理者或其他调查机构指定，服务器根据指令对应配置协助调查计划并下发给协助调查人；或，上级管理者或其他调查机构未指定协助调查计划，则服务器根据案件和/或协助调查人自动配置协助调查计划。
例如，主调查人共有10个调查计划，则服务器可以选择其中的3个配置为协助调查计划，并下发给协助调查人。或，若协助调查人定点走访医院，则服务器将主调人的医院调查计划配置为协助调查计划，并下发给协助调查人。
进一步地，协助调查人和协助调查计划可以有多个。
协助调查人在收到协助调查计划后，根据协助调查计划进行走访调查。
服务器在收到协助调查人对协助调查计划的签到指令时，根据此协助调查计划生成案件的调查日志。
进一步地，服务器在收到协助调查人对协助调查计划的签到指令时，获取协助调查计划的类型，配置对应的日志模板；接收协助调查人基于日志模板录入的协助调查信息；根据协助调查计划及协助调查信息生成案件的调查日志。
由此，实现了多个调查人配合调查案件。
进一步地，主调查人有权限查阅协助调查人的调查日志。
主调查人可以基于指定的协助调查人或协助调查计划输入查询指令，服务器在收到主调查人输入的查询指令时，根据查询指令确定主调人的查询内容。
若主调查人需查询指定的协助调查人，则服务器查找此协助调查人的全部协助调查计划并显示，还可以查找已经签到的协助调查计划的调查日志并显示；若主调查人需查询指定的协助调查计划，服务器查找此协助调查计划并显示，若此协助调查计划已经被签到，则服务器还可以显示此协助调查计划的调查日志。
在本实施例中，实现了主调查人主导，多个调查人共同合作调查同一案件，通过分工合作大大提高了案件的调查效率，缩短了案件调查时间。
进一步地，参照图5，本申请案件调查方法第四实施例提供一种案件调查方法，基于上述本申请案件调查方法第三实施例，所述步骤S30包括：
步骤S31、在收到所述主调查人输入的所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述主调查人录入的调查结论。
当有多个调查人共同进行同一案件的调查时，为保障案件调查任务的可控性，控制各协助调查人的权限，各协助调查人仅能执行协助调查计划，录入协助调查信息，只有主调查人才能撰写案件的调查报告。
则服务器在收到主调查人输入的此案件的调查报告撰写指令时，统计此案件的全部调查日志，配置调查报告撰写界面。其中，此案件的全部调查日志包括主调查人执行调查计划的调查日志以及协助调查人执行协助调查计划的调查日志。
并且，服务器接收主调查人录入的调查结论，根据此案件的全部调查日志以及主调查人的调查结论生成对应的调查报告。
在本实施例中，实现了对案件调查报告撰写权限的管控，保障主调查人对案件的主导，避免协助调查人在不了解案件整体进度的情况私自结案。
进一步地，参照图6，本申请案件调查方法第五实施例提供一种案件调查方法，基于上述本申请案件调查方法第三或第四实施例（本实施例以本申请案件调查方法第四实施例为例），所述案件调查方法还包括：
步骤S53、建立所述案件的通信小组，所述通信小组成员包括所述主调查人和所述协助调查人，以供交流所述案件的调查进展。
在有多个调查人调查同一案件时，服务器可以自动建立此案件的通信小组，将参与此案件调查的主调查人和协助调查人全部加入此通信小组中，以供各调查人在通信小组内及时交流案件的进展，协调案件的调查工作。
进一步地，当案件已经被回销时，服务器保存此通信小组预设的时长后再删除此通信小组，或即时自动删除此通信小组。
在本实施例中，实现了通信小组的自动建立，提高了案件多个调查人之间的沟通时效，进而提高了案件调查的效率。
进一步地，参照图7，本申请案件调查方法第六实施例提供一种案件调查方法，基于上述本申请案件调查方法第一至第五实施例（本实施例以本申请案件调查方法第一实施例为例），所述调查计划包括调查地点，所述步骤S20包括：
步骤S24、当收到所述调查人基于移动终端发出的对所述调查计划的签到指令时，获取所述移动终端的位置。
若配置的调查计划中包含指定的调查地点，当调查人需要到达指定的调查地点，才能成功对调查计划进行签到。
具体的，作为一种实施方式，当调查人根据调查计划到达调查地点后，基于移动终端发出对调查计划的签到指令。
服务器接收移动终端发出的签到指令，确定调查人当前签到的调查计划，获取此调查计划制定的调查地点。然后，服务器对移动终端进行定位，获取移动终端当前的位置，可以使用经纬度表示。当然，服务器也可以向移动终端发送定位指令，获取移动终端上传的位置。
步骤S25、若移动终端的位置位于所述调查地点的预设范围内，则确定所述调查人成功签到。
服务器得到移动终端的位置后，判断移动终端的位置是否在调查地点的预设范围内。
其中，预设的范围可以是以调查地点为圆心，预设的半径确定的圆形地域范围，例如，预设的范围可以是以调查地点为圆心，半径1千米圆形地域范围。
若移动终端的位置位于调查地点的预设范围内，则服务器确定调查人成功签到。
步骤S26、根据所述调查计划生成所述案件的调查日志，并核销所述调查计划。
服务器在确定调查人成功签到后，服务器根据调查计划生成案件的调查日志。
进一步地，服务器在确定调查人成功签到后，获取调查计划的类型，配置对应的日志模板；接收调查人基于日志模板录入的调查信息；根据调查计划及调查信息生成案件的调查日志。同时，服务器核销此调查计划，证明调查人已经完成此调查计划。
需要说明的是，本实施例调查计划的签到核实方法适用于主调查人和协助调查人。
在本实施例中，调查计划包括调查地点，当收到调查人基于移动终端发出的对调查计划的签到指令时，获取移动终端的位置，以核实调查人是否有实地走访调查；若移动终端的位置位于调查地点的预设范围内，则确定调查人成功签到；然后，根据调查计划生成案件的调查日志，核销调查此计划。本实施例通过移动终端的位置检测调查人是否有实地走访调查，有效避免了调查人弄虚作假，能够对调查人在外作业进行更精确的管理，对理赔和契约的调查更精确，更有证据效力。
进一步地，参照图8，本申请案件调查方法第七实施例提供一种案件调查方法，基于上述本申请案件调查方法第一至第六实施例（本实施例以本申请案件调查方法第一实施例为例），所述步骤S24之后，还包括：
步骤S27、根据所述移动终端的位置配置调查范围，在所述调查人的全部调查计划中查找调查地点在所述调查范围内的调查计划；
步骤S28、确定调查地点在所述调查范围内的全部调查计划签到成功；
步骤S29、分别根据所述各调查地点在所述调查范围内的调查计划生成对应案件的调查日志，并核销调查地点在所述调查范围内的调查计划。
当调查人到达一调查地点进行走访调查时，可能同时调查多个案件，执行多个案件的调查计划，为了避免调查人逐一打开各案件的调查计划进行签到，当调查人对任一案件的调查计划进行签到时，服务器获取移动终端的位置后，然后根据移动终端位置配置调查人的调查范围。
具体的，可以以移动终端为圆心，预设的半径确定的圆形地域范围。
然后，服务器在当前调查人的全部调查计划中查找调查地点在调查范围内的调查计划。然后，服务器确定调查地点在此调查范围内的全部调查计划签到成功。然后，服务器分别根据各调查地点在此调查范围内的调查计划生成对应案件的调查日志，并核销调查地点在调查范围内的调查计划。
进一步地，服务器在生成案件的调查日志时，可以分别获取各调查地点在此调查范围内的调查计划的类型，配置对应的日志模板；接收调查人基于各日志模板分别录入的调查信息；根据各调查计划及对应的调查信息生成各案件对应的调查日志。
本实施例的调查计划的批量核销方法适用于主调查人和协助调查人。
在本实施例中，通过移动终端的位置实现同时对多个调查计划进行签到，不受限于当前案件，实现了调查计划的批量签到，无需调查人在其案件中逐个查找调查计划进行签到，提升了调查人的案件调查效率。
进一步地，参照图9，本申请案件调查方法第八实施例提供一种案件调查方法，基于上述本申请案件调查方法第一至第七实施例（本实施例以本申请案件调查方法第一实施例为例），所述案件调查方法还包括：
S60、接收所述调查人输入的调查计划设置指令，对应设置所述案件的调查计划，包括增加、删除和\或修改所述案件的调查计划。
案件的调查任务不仅可以由服务器自动配置，还可以由调查人根据实际需求进行设置。
具体的，调查人输入调查计划设置指令，包括增加调查计划的指令、删除调查计划的指令和修改调查计划的指令。
若调查人输入的调查计划设置指令为增加调查计划的指令，则服务器根据指令中的调查地点、调查时间等信息对应配置案件的调查计划。
若调查人输入的调查计划设置指令为删除调查计划的指令，则服务器根据指令中指定的调查计划对应删除此调查计划。
若调查人输入的调查计划设置指令为修改调查计划的指令，则服务器根据指令中的指定的调查计划和调查地点、调查时间等修改信息，对应修改指定的调查计划。
需要说明的是，在调查人设置调查计划设置指令中的调查地点时，服务器可以统计根据调查人走访过的调查地点，根据走访过的调查地点次数进行排序，供调查人选择。当然，调查人还可以使用经纬度等定位信息，设置调查地点。
进一步地，作为一种实施方式，调查人也可以不进入案件的调查计划设置界面进行调查计划的设置，在其调查主页面或是其他界面进行调查计划的设置，具体的，
在收到调查人配置的调查地点后，提供调查人的案件清单，以供调查人选择；根据调查人选择的案件及调查人配置的调查地点，对应配置被选案件的调查计划。
由此，调查人可以实现同一调查地点，一次性配置多个案件的调查计划。
需要说明的是，本实施例中调查计划的设置方法适用于主调查人和协助调查人。
在本实施例中，实现了案件调查计划的灵活设置，提升了案件调查的灵活性。
进一步地，参照图10，本申请案件调查方法第九实施例提供一种案件调查方法，基于上述本申请案件调查方法第一至第八实施例（本实施例以本申请案件调查方法第一实施例为例），所述步骤S30之后还包括：
步骤S70、向审核节点提交所述调查报告，并回销所述案件的调查任务。
在得到调查报告后，服务器向审核节点提交此调查报告，以供审核节点进行审核和赔偿事项的核定。
同时，服务器回销此案件的调查任务，调查人的调查任务中不再有此案件的调查任务，调查系统中此案件调查任务的状态变更为已完成。
由此，案件的调查任务已经完成。服务器可以根据调查任务的分配时间和回销时间，确定调查任务的执行时效。
在本实施例中，得到调查报告后及时向审核节点提交调查报告，并回销案件的调查任务，实现了调查任务的自动回销，避免调查人延误调查报告的递交，影响调查任务的执行时效，提高案件调查的整体效率。
此外，本申请实施例还提出一种案件调查装置，所述案件调查装置包括：
计划模块，用于在收到案件的调查任务时，配置对应的调查计划并下发给调查人；
日志模块，用于若收到所述调查人对所述调查计划的签到指令，则根据所述调查计划生成所述案件的调查日志；
汇总模块，用于在收到所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述调查人录入的调查结论；
报告模块，用于根据所述案件的全部调查日志及所述调查结论生成所述案件的调查报告。
进一步地，所述日志模块还用于，
在收到所述调查人对所述调查计划的签到指令时，获取所述调查计划的类型，配置对应的日志模板；接收所述调查人基于所述日志模板录入的调查信息；根据所述调查计划及所述调查信息生成所述案件的调查日志。
进一步地，所述调查人为主调查人，所述案件调查装置还包括：
协助模块，用于若收到所述主调查人输入的提起协助指令，则对应配置协助调查计划并下发给协助调查人；在收到所述协助调查人对所述协助调查计划的签到指令时，根据所述协助调查计划生成所述案件的调查日志。
进一步地，所述汇总模块还用于，
在收到所述主调查人输入的所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述主调查人录入的调查结论。
进一步地，所述案件调查装置还包括：
通信模块，用于建立所述案件的通信小组，所述通信小组成员包括所述主调查人和所述协助调查人，以供交流所述案件的调查进展。
进一步地，所述调查计划包括调查地点，所述日志模块还用于，
当收到所述调查人基于移动终端发出的对所述调查计划的签到指令时，获取所述移动终端的位置；若移动终端的位置位于所述调查地点的预设范围内，则确定所述调查人成功签到；根据所述调查计划生成所述案件的调查日志，并核销所述调查计划。
进一步地，所述日志模块还用于，
根据所述移动终端的位置配置调查范围，在所述调查人的全部调查计划中查找调查地点在所述调查范围内的调查计划；确定调查地点在所述调查范围内的全部调查计划签到成功；分别根据所述各调查地点在所述调查范围内的调查计划生成对应案件的调查日志，并核销调查地点在所述调查范围内的调查计划。
进一步地，所述案件调查装置还包括：
设置模块，用于接收所述调查人输入的调查计划设置指令，对应设置所述案件的调查计划，包括增加、删除和\或修改所述案件的调查计划。
进一步地，所述案件调查装置还包括：
提交模块，用于向审核节点提交所述调查报告，并回销所述案件的调查任务。
本申请案件调查装置的具体实施例与上述案件调查方法各实施例基本相同，在此不作赘述。
此外，本申请实施例还提出一种计算机可读存储介质，所述计算机可读存储介质上存储有案件调查程序，所述案件调查程序被处理器执行时实现本申请任一实施例所提供的案件调查方法。本申请计算机可读存储介质的具体实施例与上述案件调查方法各实施例基本相同，在此不作赘述。
还需要说明的是，在本文中，术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、物品或者装置不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、物品或者装置所固有的要素。在没有更多限制的情况下，由语句“包括一个……”限定的要素，并不排除在包括该要素的过程、方法、物品或者装置中还存在另外的相同要素。
上述本申请实施例序号仅仅为了描述，不代表实施例的优劣。通过以上的实施方式的描述，本领域的技术人员可以清楚地了解到上述实施例方法可借助软件加必需的通用硬件平台的方式来实现，当然也可以通过硬件，但很多情况下前者是更佳的实施方式。基于这样的理解，本申请的技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质（如ROM/RAM、磁碟、光盘）中，包括若干指令用以使得一台终端设备（可以是手机，计算机，服务器，或者网络设备等）执行本申请各个实施例所述的方法。
以上仅为本申请的可选实施例，并非因此限制本申请的专利范围，凡是利用本申请说明书及附图内容所作的等效结构或等效流程变换，或直接或间接运用在其他相关的技术领域，均同理包括在本申请的专利保护范围内。

Claims (20)

  1. 一种案件调查方法，其特征在于，所述案件调查方法包括以下步骤：
    在收到案件的调查任务时，配置对应的调查计划并下发给调查人；
    若收到所述调查人对所述调查计划的签到指令，则根据所述调查计划生成所述案件的调查日志；
    在收到所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述调查人录入的调查结论；
    根据所述案件的全部调查日志及所述调查结论生成所述案件的调查报告。
  2. 如权利要求1所述的案件调查方法，其特征在于，所述若收到所述调查人对所述调查计划的签到指令，则根据所述调查计划生成所述案件的调查日志的步骤包括：
    在收到所述调查人对所述调查计划的签到指令时，获取所述调查计划的类型，配置对应的日志模板；
    接收所述调查人基于所述日志模板录入的调查信息；
    根据所述调查计划及所述调查信息生成所述案件的调查日志。
  3. 如权利要求1所述的案件调查方法，其特征在于，所述调查人为主调查人，所述案件调查方法还包括：
    若收到所述主调查人输入的提起协助指令，则对应配置协助调查计划并下发给协助调查人；
    在收到所述协助调查人对所述协助调查计划的签到指令时，根据所述协助调查计划生成所述案件的调查日志。
  4. 如权利要求3所述的案件调查方法，其特征在于，所述在收到所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述调查人录入的调查结论的步骤包括：
    在收到所述主调查人输入的所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述主调查人录入的调查结论。
  5. 如权利要求3所述的案件调查方法，其特征在于，所述案件调查方法还包括：
    建立所述案件的通信小组，所述通信小组成员包括所述主调查人和所述协助调查人，以供交流所述案件的调查进展。
  6. 如权利要求1所述的案件调查方法，其特征在于，所述调查计划包括调查地点，所述若收到所述调查人对所述调查计划的签到指令，则根据所述调查计划生成所述案件的调查日志的步骤包括：
    当收到所述调查人基于移动终端发出的对所述调查计划的签到指令时，获取所述移动终端的位置；
    若移动终端的位置位于所述调查地点的预设范围内，则确定所述调查人成功签到；
    根据所述调查计划生成所述案件的调查日志，并核销所述调查计划。
  7. 如权利要求6所述的案件调查方法，其特征在于，所述当收到所述调查人基于移动终端发出的对所述调查计划的签到指令时，获取所述移动终端的位置的步骤之后，还包括：
    根据所述移动终端的位置配置调查范围，在所述调查人的全部调查计划中查找调查地点在所述调查范围内的调查计划；
    确定调查地点在所述调查范围内的全部调查计划签到成功；
    分别根据所述各调查地点在所述调查范围内的调查计划生成对应案件的调查日志，并核销调查地点在所述调查范围内的调查计划。
  8. 如权利要求1所述的案件调查方法，其特征在于，所述案件调查方法还包括：
    接收所述调查人输入的调查计划设置指令，对应设置所述案件的调查计划，包括增加、删除和\或修改所述案件的调查计划。
  9. 如权利要求1所述的案件调查方法，其特征在于，所述案件调查方法还包括：
    向审核节点提交所述调查报告，并回销所述案件的调查任务。
  10. 一种案件调查装置，其特征在于，所述案件调查装置包括：
    计划模块，用于在收到案件的调查任务时，配置对应的调查计划并下发给调查人；
    日志模块，用于若收到所述调查人对所述调查计划的签到指令，则根据所述调查计划生成所述案件的调查日志；
    汇总模块，用于在收到所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述调查人录入的调查结论；
    报告模块，用于根据所述案件的全部调查日志及所述调查结论生成所述案件的调查报告。
  11. 如权利要求10所述的案件调查装置，其特征在于，所述日志模块还用于，
    在收到所述调查人对所述调查计划的签到指令时，获取所述调查计划的类型，配置对应的日志模板；接收所述调查人基于所述日志模板录入的调查信息；根据所述调查计划及所述调查信息生成所述案件的调查日志。
  12. 如权利要求10所述的案件调查装置，其特征在于，所述调查人为主调查人，所述案件调查装置还包括：
    协助模块，用于若收到所述主调查人输入的提起协助指令，则对应配置协助调查计划并下发给协助调查人；在收到所述协助调查人对所述协助调查计划的签到指令时，根据所述协助调查计划生成所述案件的调查日志。
  13. 如权利要求12所述的案件调查装置，其特征在于，所述汇总模块还用于，
    在收到所述主调查人输入的所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述主调查人录入的调查结论。
  14. 一种服务器，其特征在于，所述服务器包括：存储器、处理器及存储在所述存储器上并可在所述处理器上运行的案件调查程序，所述案件调查程序被所述处理器执行时实现如下步骤：
    在收到案件的调查任务时，配置对应的调查计划并下发给调查人；
    若收到所述调查人对所述调查计划的签到指令，则根据所述调查计划生成所述案件的调查日志；
    在收到所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述调查人录入的调查结论；
    根据所述案件的全部调查日志及所述调查结论生成所述案件的调查报告。
  15. 如权利要求14所述的服务器，其特征在于，所述案件调查程序被所述处理器执行时还实现如下步骤：
    在收到所述调查人对所述调查计划的签到指令时，获取所述调查计划的类型，配置对应的日志模板；
    接收所述调查人基于所述日志模板录入的调查信息；
    根据所述调查计划及所述调查信息生成所述案件的调查日志。
  16. 如权利要求14所述的服务器，其特征在于，所述调查人为主调查人，所述案件调查程序被所述处理器执行时还实现如下步骤：
    若收到所述主调查人输入的提起协助指令，则对应配置协助调查计划并下发给协助调查人；
    在收到所述协助调查人对所述协助调查计划的签到指令时，根据所述协助调查计划生成所述案件的调查日志。
  17. 如权利要求16所述的服务器，其特征在于，所述案件调查程序被所述处理器执行时还实现如下步骤：
    在收到所述主调查人输入的所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述主调查人录入的调查结论。
  18. 一种计算机可读存储介质，其特征在于，所述计算机可读存储介质上存储有案件调查程序，所述案件调查程序被处理器执行时实现如下步骤：
    在收到案件的调查任务时，配置对应的调查计划并下发给调查人；
    若收到所述调查人对所述调查计划的签到指令，则根据所述调查计划生成所述案件的调查日志；
    在收到所述案件的调查报告撰写指令时，统计所述案件的全部调查日志，并获取所述调查人录入的调查结论；
    根据所述案件的全部调查日志及所述调查结论生成所述案件的调查报告。
  19. 如权利要求18所述的计算机可读存储介质，其特征在于，所述案件调查程序被处理器执行时实现如下步骤：
    在收到所述调查人对所述调查计划的签到指令时，获取所述调查计划的类型，配置对应的日志模板；
    接收所述调查人基于所述日志模板录入的调查信息；
    根据所述调查计划及所述调查信息生成所述案件的调查日志。
  20. 如权利要求18所述的计算机可读存储介质，其特征在于，所述调查人为主调查人，所述案件调查程序被处理器执行时实现如下步骤：
    若收到所述主调查人输入的提起协助指令，则对应配置协助调查计划并下发给协助调查人；
    在收到所述协助调查人对所述协助调查计划的签到指令时，根据所述协助调查计划生成所述案件的调查日志。
PCT/CN2018/076195 2017-06-12 2018-02-11 案件调查方法、装置、服务器和计算机可读存储介质 Ceased WO2018227989A1 (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201710440339.7 2017-06-12
CN201710440339.7A CN109035030B (zh) 2017-06-12 2017-06-12 案件调查方法、服务器和计算机可读存储介质

Publications (1)

Publication Number Publication Date
WO2018227989A1 true WO2018227989A1 (zh) 2018-12-20

Family

ID=64628600

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2018/076195 Ceased WO2018227989A1 (zh) 2017-06-12 2018-02-11 案件调查方法、装置、服务器和计算机可读存储介质

Country Status (2)

Country Link
CN (1) CN109035030B (zh)
WO (1) WO2018227989A1 (zh)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110288485B (zh) * 2019-05-16 2024-01-02 创新先进技术有限公司 基于位置的审核成员筛选方法以及装置
CN111242792A (zh) * 2020-01-09 2020-06-05 支付宝(杭州)信息技术有限公司 任务处理方法以及装置
CN111967999A (zh) * 2020-08-27 2020-11-20 平安养老保险股份有限公司 调查处理方法、装置、计算机设备和存储介质
CN112767180A (zh) * 2021-01-06 2021-05-07 大童保险销售服务有限公司 生成保险案件公估报告的方法、装置以及存储介质

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1499397A (zh) * 2002-11-04 2004-05-26 鸿富锦精密工业（深圳）有限公司 案件管制系统及方法
CN101529410A (zh) * 2006-04-07 2009-09-09 Pp联合有限公司 具有综合质量管理的报告生成
CN104700183A (zh) * 2013-12-06 2015-06-10 大连灵动科技发展有限公司 指挥与培训演练系统的事故管理方法
CN105608066A (zh) * 2015-12-29 2016-05-25 厦门市美亚柏科信息股份有限公司 一种证据报告生成方法及装置
US20170091886A1 (en) * 2015-09-28 2017-03-30 Craig Nickles Ackley Methods, systems, and computer readable media for optimized case management

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1499397A (zh) * 2002-11-04 2004-05-26 鸿富锦精密工业（深圳）有限公司 案件管制系统及方法
CN101529410A (zh) * 2006-04-07 2009-09-09 Pp联合有限公司 具有综合质量管理的报告生成
CN104700183A (zh) * 2013-12-06 2015-06-10 大连灵动科技发展有限公司 指挥与培训演练系统的事故管理方法
US20170091886A1 (en) * 2015-09-28 2017-03-30 Craig Nickles Ackley Methods, systems, and computer readable media for optimized case management
CN105608066A (zh) * 2015-12-29 2016-05-25 厦门市美亚柏科信息股份有限公司 一种证据报告生成方法及装置

Also Published As

Publication number Publication date
CN109035030B (zh) 2020-08-04
CN109035030A (zh) 2018-12-18

Similar Documents

Publication Publication Date Title
WO2019085103A1 (zh) 培训管理方法、装置、计算机设备及存储介质
WO2018227989A1 (zh) 案件调查方法、装置、服务器和计算机可读存储介质
WO2019019493A1 (zh) 数据共享方法、装置及计算机可读存储介质
WO2019019378A1 (zh) 业务处理方法、装置、适配器及计算机可读存储介质
WO2018233367A1 (zh) 立案方法、装置、终端和计算机可读存储介质
WO2012044064A2 (en) Server and service providing method thereof
WO2018166236A1 (zh) 理赔账单识别方法、装置、设备及计算机可读存储介质
WO2019019376A1 (zh) 业务流程管理方法、装置、设备及计算机可读存储介质
WO2013154316A1 (en) User terminal apparatus, display apparatus, server and control method thereof
WO2019024336A1 (zh) 数据查询方法、装置及计算机可读存储介质
WO2018201696A1 (zh) 社保卡保单的保费续缴方法、装置、设备及存储介质
WO2019051890A1 (zh) 终端控制方法、装置及计算机可读存储介质
WO2019051866A1 (zh) 权益信息管理方法、装置、设备及计算机可读存储介质
WO2015108397A1 (en) Electronic device for sharing data and method for controlling the same
WO2018082482A1 (zh) 一种网络共享方法、接入网络方法及系统
WO2019056462A1 (zh) 名单分配方法、装置、设备以及计算机可读存储介质
WO2019051899A1 (zh) 终端控制方法、装置及存储介质
WO2017012196A1 (zh) O2o模式下的电子处方处理方法和网络医院平台系统
WO2019019351A1 (zh) 用户行为数据处理方法、装置及计算机可读存储介质
WO2018120457A1 (zh) 数据处理方法、装置、设备及计算机可读存储介质
WO2018227887A1 (zh) 视频广告投放、生成方法、装置、服务器及可读存储介质
WO2018149191A1 (zh) 保单核保的方法、装置、设备及计算机可读存储介质
WO2017012198A1 (zh) 基于电子检查单的检查机构自动匹配方法和网络医院平台
WO2019109521A1 (zh) 视频面签身份审核方法、装置、设备及可读存储介质
WO2019071762A1 (zh) 楼层位置定位方法、系统、服务器和计算机可读存储介质

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 18817911

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 18817911

Country of ref document: EP

Kind code of ref document: A1

32PN Ep: public notification in the ep bulletin as address of the adressee cannot be established

Free format text: NOTING OF LOSS OF RIGHTS PURSUANT TO RULE 112(1) EPC (EPO FORM 1205A DATED 08.04.2020)