WO2018201888A1 - Issue information processing method and device, server and medium - Google Patents
Issue information processing method and device, server and medium Download PDFInfo
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- WO2018201888A1 WO2018201888A1 PCT/CN2018/083302 CN2018083302W WO2018201888A1 WO 2018201888 A1 WO2018201888 A1 WO 2018201888A1 CN 2018083302 W CN2018083302 W CN 2018083302W WO 2018201888 A1 WO2018201888 A1 WO 2018201888A1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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- the present application belongs to the field of information processing technologies, and in particular, to a problem information processing method, apparatus, server, and medium.
- the internal morning meeting of the company department only prompts the business problems encountered in the product development process through the writing board to carry out risk warning, or prompts daily office problems, which may easily lead to a long time in the morning meeting.
- the communication will be carried out under the communication. Due to the many tasks of the employees, it is impossible to provide solutions that can solve the problem in time, resulting in the failure of some employees to solve the business problems or daily office problems, and the work efficiency is not high.
- the embodiment of the present application provides a method, a device, a server, and a medium for processing problem information, so as to solve the problem that the problem cannot be solved in time in the prior art, and the business problem or daily office problem of some employees cannot be solved. Timely solution, work efficiency is not high.
- a first aspect of the embodiments of the present application provides a method for processing problem information, including:
- a second aspect of the embodiments of the present application provides a problem information processing apparatus including a module/unit for performing the problem information processing method described in the above first aspect.
- a third aspect of an embodiment of the present application provides a server including a memory and a processor, the memory storing computer readable instructions executable on the processor, the processor executing the computer readable The steps of the problem information processing method as described in the first aspect are implemented at the time of instruction.
- a fourth aspect of the embodiments of the present application provides a computer readable storage medium storing computer readable instructions, the computer readable instructions being executed by a processor to implement the first aspect as described in the first aspect The steps of the problem information processing method.
- the first problem information sent by the user terminal is received, and the classification attribute of the first problem information is obtained by using a preset classifier, and then the first problem is determined according to the classification attribute of the first problem information.
- FIG. 1 is a schematic flowchart of a problem information processing method provided by an embodiment of the present application.
- FIG. 2 is a flowchart of an implementation of step S101 in FIG. 1;
- FIG. 3 is a flowchart of an implementation of step S102 in FIG. 1;
- FIG. 4 is a structural block diagram of a problem information processing apparatus according to an embodiment of the present application.
- FIG. 5 is a schematic diagram of a server provided by an embodiment of the present application.
- FIG. 1 is a flowchart showing an implementation process of a problem information processing method provided by an embodiment of the present application, which is described in detail as follows:
- Step S101 Receive first question information sent by the user terminal, and obtain a classification attribute of the first problem information by using a preset classifier.
- the first problem information includes, but is not limited to, a business problem and a daily office problem.
- the first problem information may be sent to the transit node by using the user terminal, and the number of the user terminals is at least one, and each employee may correspond to one user terminal.
- the first problem information is that the user terminal receives the user input information, and then generates or forms the first question information.
- the daily office problem may include work schedule, computer use requirements, activity requirements, etc.; the business problem may include various technical problems encountered in a specific work.
- the obtaining the classification attribute of the first problem information by using a preset classifier may be specifically implemented by using the following process:
- Step S201 Acquire at least one keyword of the first problem information by using the preset classifier.
- the preset classifier may be a software module that classifies information based on a preset classification method.
- the keyword of the first problem information can be obtained by means of the preset classifier by means of industry, function or technical terminology.
- the keyword that the preset classifier obtains the first problem information by using technical terms may include, but is not limited to, lam development, deadline, model, and the like.
- Step S202 determining a classification attribute of the first problem information according to the at least one keyword.
- one category attribute may correspond to at least one keyword
- each question information may correspond to at least one category attribute.
- the classification attribute of the first question information may be determined according to the keyword obtained in step S201 through the information correspondence table.
- the information correspondence table includes a plurality of classification keywords and a plurality of classification attributes, and each classification keyword corresponds to one classification attribute, and each classification attribute corresponds to at least one classification keyword.
- the classification attribute included in the information correspondence table includes a first classification attribute, a second classification attribute, and a third classification attribute;
- the keywords included in the information correspondence table include a classification keyword 1, a classification keyword 2, and a classification. Keyword 3, classification keyword 4 and classification keyword 5.
- the first classification attribute corresponds to the classification keyword 1 and the classification keyword 2
- the second classification attribute corresponds to the classification keyword 3
- the third classification attribute corresponds to the classification keyword 4 and the classification keyword 5.
- the keyword of the first problem information is obtained by using the preset classifier, the keyword is matched with each category keyword in the information correspondence table, and the first problem information is determined according to the matching result.
- Classification attribute For example, if the keyword obtained by the preset classifier acquires the first question information matches the classification keyword 5 in the information correspondence table, the classification attribute of the first question information is determined as the classification attribute 3.
- Step S102 The first problem information is sent to the related user terminal according to the classification attribute of the first problem information, where the related user terminal is a user terminal corresponding to the classification attribute of the first problem information.
- step S102 can be implemented by the following process:
- Step S301 Obtain a classification attribute of the historical problem information that is solved by each user terminal located in the same local area network as the user terminal, and use a user terminal corresponding to the historical problem information related to the same as the classification attribute of the first problem information as The related user terminal.
- Each user terminal is located in the same local area network, and each user terminal is connected to a local area network through a transit node or a server. Generally, each user terminal responds to at least one question information sent by other user terminals, and each question information corresponds to at least one category attribute. Therefore, statistics of historical problem information answered by each user terminal can be collected.
- the classification attribute corresponds to the classification attribute of the problem information answered by each user terminal to the terminal identifier of the user terminal. That is, each user terminal corresponds to one terminal identifier, and each terminal identifier corresponds to a classification attribute of at least one problem information.
- the correspondence between the terminal identifier and the classification attribute may be obtained by counting the classification attribute of the problem information that is answered by each user terminal. For example, there are five user terminals on the same local area network, and the terminal identifiers are terminal identifier 1, terminal identifier 2, terminal identifier 3, terminal identifier 4, and terminal identifier 5.
- the classification attribute of the problem information that is solved by each user terminal is obtained: the terminal identifier 1 corresponds to the classification attribute 1 and the classification attribute 3, the terminal identifier 2 corresponds to the attribute 2 and the classification attribute 5, and the terminal identifier 3 corresponds to the classification attribute 1 and the classification attribute 4,
- the terminal identifier 4 corresponds to the classification attribute 2 and the classification attribute 5, and the terminal identifier 5 corresponds to the classification attribute 1 and the classification attribute 5.
- the related user terminal of a certain problem information may be one or multiple.
- Step S302 Send the first question information to the related user terminal.
- the user terminal corresponding to the terminal identifier corresponding to the classification attribute of the first problem information is used as the related user terminal, and then the first problem information is sent to the related user terminal, so that each related user terminal returns the first problem information. solution.
- Step S103 Receive solution information sent back by the related user terminal, and send the solution information to the user terminal that sends the first problem information.
- the problem information processing method may further include: generating an api document by using the problem information and the corresponding solution information in the preset time period, and collecting the preset time period according to the classification attribute of each of the problem information.
- the frequency of the problem information corresponding to each category attribute is sorted according to the frequency of each of the problem information.
- the solution information generates an api document, summarizes the problems that the employees care about, and sorts according to the frequency and the classification attribute, so as to conveniently obtain the problems concerned by the employees and perform targeted processing.
- the problem information processing method may further include: sending the solution information to each of the related user terminals, and receiving, by each of the related user terminals, each piece of the solution information.
- the evaluation value stores a solution in which the evaluation value satisfies the threshold as a preferred solution.
- each piece of solution information sent back by each related user terminal is sent to the user terminal that sends the first problem information before or after or at the same time, and each piece of solution information is separately sent to each related user terminal, The users of the respective related user terminals are made to evaluate the validity of each piece of solution information.
- the five pieces of solution information are respectively sent to each of the three related user terminals.
- the evaluation result is sent to the transit node or the server.
- the server then stores the solution information with higher evaluation value corresponding to the first problem information.
- the problem information processing method may further include: sending the pre-stored solution information corresponding to the classification attribute of the first problem information to the user terminal that sends the first problem information. Specifically, when the solution information is sent to the user terminal that sends the first problem information, the pre-stored solution information corresponding to the classification attribute of the first problem information is simultaneously sent by the first problem information. User terminal.
- the problem information processing method of the foregoing the first problem information sent by the user terminal is received, and the classification attribute of the first problem information is obtained by using a preset classifier, and then the first attribute information is used according to the classification attribute of the first problem information.
- FIG. 4 is a structural block diagram of the problem information processing apparatus provided by the embodiment of the present application. For the convenience of explanation, only the parts related to the present embodiment are shown.
- the apparatus includes:
- the classification attribute obtaining module 401 is configured to receive the first problem information sent by the user terminal, and obtain the classification attribute of the first problem information by using a preset classifier.
- the processing module 402 is configured to send the first problem information to the related user terminal according to the classification attribute of the first problem information, where the related user terminal is a user corresponding to the classification attribute of the first problem information. terminal.
- the information transceiver module 403 is configured to receive the solution information sent by the related user terminal, and send the solution information to the user terminal that sends the first problem information.
- the classification attribute obtaining module 401 may include a keyword acquiring unit 501 and a determining unit 502.
- the keyword obtaining unit 501 is configured to acquire at least one keyword of the first question information by using the preset classifier.
- the determining unit 502 is configured to determine, according to the at least one keyword, a classification attribute of the first problem information.
- the processing module may include a related user terminal determining unit 601 and a first information transmitting unit 602.
- the related user terminal determining unit 601 is configured to acquire a classification attribute of the historical problem information that is solved by each user terminal located in the same local area network as the user terminal, and is related or identical to the classification attribute of the first problem information.
- the user terminal corresponding to the history problem information is used as the related user terminal.
- the first information sending unit 602 is configured to send the first problem information to the related user terminal.
- the apparatus may further include a document generation module 404.
- the document generating module 404 is configured to generate the api document by using the problem information and the corresponding solution information in the preset time period, and collect statistics on the corresponding classification attributes in the preset time period according to the classification attribute of each of the problem information.
- the frequency of the information is sorted according to the frequency of each of the problem information.
- the information transceiver module 403 is further configured to send the solution information to each of the related user terminals, and receive an evaluation value of each piece of the solution information by each of the related user terminals.
- the device can also include an information storage module 405.
- the information storage module 405 stores a solution that the evaluation value satisfies the threshold as a preferred solution.
- FIG. 5 is a schematic diagram of a server according to an embodiment of the present application.
- the server 7 of this embodiment includes a processor 70 and a memory 71 in which computer readable instructions 72, such as a problem information processing program, executable on the processor 70 are stored.
- computer readable instructions 72 such as a problem information processing program
- the processor 70 executes the computer readable instructions 72, the steps in the foregoing various problem information processing method embodiments are implemented, such as steps 101 to 103 shown in FIG.
- the processor 70 when executing the computer readable instructions 72, implements the functions of the modules/units in the various apparatus embodiments described above, such as the functions of the modules 401 through 403 shown in FIG.
- the computer readable instructions 72 may be partitioned into one or more modules/units that are stored in the memory 71 and executed by the processor 70, To complete this application.
- the one or more modules/units may be a series of computer readable instruction segments capable of performing a particular function for describing the execution of the computer readable instructions 72 in the server 7.
- the server 7 can be a computing device such as a desktop computer, a notebook, a palmtop computer, and a cloud server.
- the server may include, but is not limited to, processor 70 and memory 71. It will be understood by those skilled in the art that FIG. 5 is merely an example of the server 7, and does not constitute a limitation to the server 7, and may include more or less components than those illustrated, or combine some components, or different components, such as
- the server may also include an input and output device, a network access device, a bus, and the like.
- the so-called processor 70 can be a central processing unit (Central Processing Unit, CPU), can also be other general-purpose processors, digital signal processors (DSP), application specific integrated circuits (Application Specific Integrated Circuit (ASIC), Field-Programmable Gate Array (FPGA) or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, etc.
- the general purpose processor may be a microprocessor or the processor or any conventional processor or the like.
- the memory 71 may be an internal storage unit of the server 7, such as a hard disk or a memory of the server 7.
- the memory 71 may also be an external storage device of the server 7, such as a plug-in hard disk equipped with the server 7, a smart memory card (SMC), and a Secure Digital (SD) card. Flash card, etc.
- the memory 71 may also include both an internal storage unit of the server 7 and an external storage device.
- the memory 71 is configured to store the computer readable instructions and other programs and data required by the server.
- the memory 71 can also be used to temporarily store data that has been output or is about to be output.
- each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
- the above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.
- the integrated unit if implemented in the form of a software functional unit and sold or used as a standalone product, may be stored in a computer readable storage medium.
- a computer readable storage medium A number of instructions are included to cause a computer device (which may be a personal computer, server, or network device, etc.) to perform all or part of the steps of the methods described in various embodiments of the present application.
- the foregoing storage medium includes: a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk, and the like, which can store program codes. .
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Abstract
The solution provides an issue information processing method and device, a server and a medium, applicable to the field of information technology. The method comprises: receiving first issue information sent by a user terminal, and acquiring, by using a preset classifier, a classification attribute of the first issue information; sending, according to the classification attribute of the first issue information, the first issue information to a related user terminal, wherein the related user terminal is a user terminal corresponding to the classification attribute of the first issue information; receiving solution information returned by the related user terminal, and sending the solution information to the user terminal sending the first issue information and each related user terminal. The application can provide solutions to service issues of staff or common office issues in a timely manner, improving efficiency of staff.
Description
本申请要求于2017年05月04日提交中国专利局、申请号为201710307067.3、发明名称为“问题信息处理方法和服务器”的中国专利申请的优先权,其全部内容通过引用结合在本申请中。This application claims the priority of the Chinese Patent Application, filed on May 4, 2017, the filing date of
本申请属于信息处理技术领域,尤其涉及一种问题信息处理方法、装置、服务器及介质。The present application belongs to the field of information processing technologies, and in particular, to a problem information processing method, apparatus, server, and medium.
通常公司部门内部晨会只是通过写字板提示产品开发过程中遇到的业务问题以进行风险预警,或者提示日常办公问题,容易导致晨会花费时间较长。而且不管是业务问题还是日常办公问题,会下进行沟通交流时由于员工工作任务较多,无法及时提供能够解决问题的方案,导致部分员工存在的业务问题或日常办公问题无法及时解决,工作效率不高。Usually, the internal morning meeting of the company department only prompts the business problems encountered in the product development process through the writing board to carry out risk warning, or prompts daily office problems, which may easily lead to a long time in the morning meeting. Moreover, no matter whether it is a business problem or a daily office problem, the communication will be carried out under the communication. Due to the many tasks of the employees, it is impossible to provide solutions that can solve the problem in time, resulting in the failure of some employees to solve the business problems or daily office problems, and the work efficiency is not high.
有鉴于此,本申请实施例提供了一种问题信息处理方法、装置、服务器及介质,以解决现有技术中无法及时提供能够解决问题的方案,导致部分员工存在的业务问题或日常办公问题无法及时解决,工作效率不高的问题。In view of this, the embodiment of the present application provides a method, a device, a server, and a medium for processing problem information, so as to solve the problem that the problem cannot be solved in time in the prior art, and the business problem or daily office problem of some employees cannot be solved. Timely solution, work efficiency is not high.
本申请实施例的第一方面提供了一种问题信息处理方法,包括:A first aspect of the embodiments of the present application provides a method for processing problem information, including:
接收用户终端发送的第一问题信息,并通过预设分类器获取所述第一问题信息的分类属性;Receiving the first problem information sent by the user terminal, and acquiring the classification attribute of the first problem information by using a preset classifier;
根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端;其中,所述相关用户终端为与所述第一问题信息的分类属性对应的用户终端;Transmitting the first problem information to the related user terminal according to the classification attribute of the first problem information; wherein the related user terminal is a user terminal corresponding to the classification attribute of the first problem information;
接收所述相关用户终端发送回的解决方案信息,并将所述解决方案信息发送给发送所述第一问题信息的用户终端。Receiving the solution information sent back by the related user terminal, and sending the solution information to the user terminal that sends the first problem information.
本申请实施例的第二方面提供了一种问题信息处理装置,该问题信息处理装置包括用于执行上述第一方面所述的问题信息处理方法的模块/单元。A second aspect of the embodiments of the present application provides a problem information processing apparatus including a module/unit for performing the problem information processing method described in the above first aspect.
本申请实施例的第三方面提供了一种服务器,包括存储器以及处理器,所述存储器中存储有可在所述处理器上运行的计算机可读指令,所述处理器执行所述计算机可读指令时实现如第一方面所述的问题信息处理方法的步骤。A third aspect of an embodiment of the present application provides a server including a memory and a processor, the memory storing computer readable instructions executable on the processor, the processor executing the computer readable The steps of the problem information processing method as described in the first aspect are implemented at the time of instruction.
本申请实施例的第四方面提供了一种计算机可读存储介质,所述计算机可读存储介质存储有计算机可读指令,所述计算机可读指令被处理器执行时实现如第一方面所述的问题信息处理方法的步骤。A fourth aspect of the embodiments of the present application provides a computer readable storage medium storing computer readable instructions, the computer readable instructions being executed by a processor to implement the first aspect as described in the first aspect The steps of the problem information processing method.
本申请实施例中,接收用户终端发送的第一问题信息,并通过预设分类器获取所述第一问题信息的分类属性,然后根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端,并接收所述相关用户终端发送回的解决方案信息,将所述解决方案信息发送给发送所述第一问题信息的用户终端和各个所述相关用户终端,从而能够为员工存在的业务问题或日常办公问题及时提供解决方案,提高员工工作效率。In the embodiment of the present application, the first problem information sent by the user terminal is received, and the classification attribute of the first problem information is obtained by using a preset classifier, and then the first problem is determined according to the classification attribute of the first problem information. Sending the information to the relevant user terminal, and receiving the solution information sent back by the related user terminal, and transmitting the solution information to the user terminal that sends the first problem information and each of the related user terminals, thereby being able to Provide employees with business problems or daily office problems to provide timely solutions to improve employee productivity.
图1是本申请实施例提供的问题信息处理方法的流程示意图;1 is a schematic flowchart of a problem information processing method provided by an embodiment of the present application;
图2是图1中步骤S101的实现流程图;FIG. 2 is a flowchart of an implementation of step S101 in FIG. 1;
图3是图1中步骤S102的实现流程图;FIG. 3 is a flowchart of an implementation of step S102 in FIG. 1;
图4是本申请实施例提供的问题信息处理装置的结构框图;4 is a structural block diagram of a problem information processing apparatus according to an embodiment of the present application;
图5是本申请实施例提供的服务器的示意图。FIG. 5 is a schematic diagram of a server provided by an embodiment of the present application.
以下描述中,为了说明而不是为了限定,提出了诸如特定系统结构、技术之类的具体细节,以便透彻理解本申请实施例。然而,本领域的技术人员应当清楚,在没有这些具体细节的其它实施例中也可以实现本申请。在其它情况中,省略对众所周知的系统、装置、电路以及方法的详细说明,以免不必要的细节妨碍本申请的描述。In the following description, for purposes of illustration and description However, it will be apparent to those skilled in the art that the present invention may be practiced in other embodiments without these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the application.
为了说明本申请所述的技术方案,下面通过具体实施例来进行说明。In order to explain the technical solutions described in the present application, the following description will be made by way of specific embodiments.
图1示出了本申请实施例提供的问题信息处理方法的实现流程,详述如下:FIG. 1 is a flowchart showing an implementation process of a problem information processing method provided by an embodiment of the present application, which is described in detail as follows:
步骤S101,接收用户终端发送的第一问题信息,并通过预设分类器获取所述第一问题信息的分类属性。Step S101: Receive first question information sent by the user terminal, and obtain a classification attribute of the first problem information by using a preset classifier.
其中,所述第一问题信息包括但不限于业务问题和日常办公问题。所述第一问题信息可以为通过用户终端发送给中转节点,而用户终端的数量为至少一个,每个员工可以对应一个用户终端。所述第一问题信息为用户终端接收用户输入信息,然后生成或形成所述第一问题信息。The first problem information includes, but is not limited to, a business problem and a daily office problem. The first problem information may be sent to the transit node by using the user terminal, and the number of the user terminals is at least one, and each employee may correspond to one user terminal. The first problem information is that the user terminal receives the user input information, and then generates or forms the first question information.
例如,所述日常办公问题可以包括作息时间、电脑使用要求、活动要求等;所述业务问题可以包括具体工作中遇到的各个技术问题等。For example, the daily office problem may include work schedule, computer use requirements, activity requirements, etc.; the business problem may include various technical problems encountered in a specific work.
参见图2,一个实施例中,所述通过预设分类器获取所述第一问题信息的分类属性具体可以通过以下过程实现:Referring to FIG. 2, in an embodiment, the obtaining the classification attribute of the first problem information by using a preset classifier may be specifically implemented by using the following process:
步骤S201,通过所述预设分类器获取所述第一问题信息的至少一个关键词。Step S201: Acquire at least one keyword of the first problem information by using the preset classifier.
本步骤中,所述预设分类器可以为基于预设分类方法对信息进行分类的软件模块。通过所述预设分类器可以通过行业、功能或专业术语等方式获取所述第一问题信息的关键词。例如,所述预设分类器通过专业术语获取所述第一问题信息的关键词可以包括lams开发、期限、模型等,但并不以此为限。In this step, the preset classifier may be a software module that classifies information based on a preset classification method. The keyword of the first problem information can be obtained by means of the preset classifier by means of industry, function or technical terminology. For example, the keyword that the preset classifier obtains the first problem information by using technical terms may include, but is not limited to, lam development, deadline, model, and the like.
步骤S202,根据所述至少一个关键词确定所述第一问题信息的分类属性。Step S202, determining a classification attribute of the first problem information according to the at least one keyword.
其中,一个分类属性可以对应至少一个关键词,每个问题信息可以对应至少一个分类属性。可以通过信息对应表,根据步骤S201中得出的关键词,确定第一问题信息的分类属性。所述信息对应表中包含多个分类关键词和多个分类属性,每个分类关键词对应一个分类属性,每个分类属性对应至少一个分类关键词。Wherein, one category attribute may correspond to at least one keyword, and each question information may correspond to at least one category attribute. The classification attribute of the first question information may be determined according to the keyword obtained in step S201 through the information correspondence table. The information correspondence table includes a plurality of classification keywords and a plurality of classification attributes, and each classification keyword corresponds to one classification attribute, and each classification attribute corresponds to at least one classification keyword.
例如,所述信息对应表中包含的分类属性包括第一分类属性、第二分类属性和第三分类属性;所述信息对应表中包含的关键词包括分类关键词1、分类关键词2、分类关键词3、分类关键词4和分类关键词5。第一分类属性对应分类关键词1和分类关键词2,第二分类属性对应分类关键词3,第三分类属性对应分类关键词4和分类关键词5。For example, the classification attribute included in the information correspondence table includes a first classification attribute, a second classification attribute, and a third classification attribute; the keywords included in the information correspondence table include a classification keyword 1, a classification keyword 2, and a classification. Keyword 3, classification keyword 4 and classification keyword 5. The first classification attribute corresponds to the classification keyword 1 and the classification keyword 2, the second classification attribute corresponds to the classification keyword 3, and the third classification attribute corresponds to the classification keyword 4 and the classification keyword 5.
具体的,在通过预设分类器获取到第一问题信息的关键词后,将所述关键词与所述信息对应表中的各个分类关键词进行匹配,并根据匹配结果确定第一问题信息的分类属性。例如,通过预设分类器获取到第一问题信息的关键词与所述信息对应表中的分类关键词5匹配,则第一问题信息的分类属性确定为分类属性3。Specifically, after the keyword of the first problem information is obtained by using the preset classifier, the keyword is matched with each category keyword in the information correspondence table, and the first problem information is determined according to the matching result. Classification attribute. For example, if the keyword obtained by the preset classifier acquires the first question information matches the classification keyword 5 in the information correspondence table, the classification attribute of the first question information is determined as the classification attribute 3.
步骤S102,根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端;其中,所述相关用户终端为与所述第一问题信息的分类属性对应的用户终端。Step S102: The first problem information is sent to the related user terminal according to the classification attribute of the first problem information, where the related user terminal is a user terminal corresponding to the classification attribute of the first problem information.
参见图3,一个实施例中,步骤S102可以通过以下过程实现:Referring to FIG. 3, in an embodiment, step S102 can be implemented by the following process:
步骤S301,获取与所述用户终端位于同一局域网内的各个用户终端所解答的历史问题信息的分类属性,将与所述第一问题信息的分类属性相关或相同的历史问题信息对应的用户终端作为所述相关用户终端。Step S301: Obtain a classification attribute of the historical problem information that is solved by each user terminal located in the same local area network as the user terminal, and use a user terminal corresponding to the historical problem information related to the same as the classification attribute of the first problem information as The related user terminal.
其中,各个用户终端均位于同一局域网内,且各个用户终端通过中转节点或服务器连接在一个局域网内。通常情况下,每个用户终端均对应解答过其他用户终端发出的至少一个问题信息,而每个问题信息又会对应至少一个分类属性,因此,可以通过统计各个用户终端所解答的历史问题信息的分类属性,将各个用户终端所解答的问题信息的分类属性对应到该用户终端的终端标识。即,每个用户终端均对应一个终端标识,每个终端标识对应至少一个问题信息的分类属性。Each user terminal is located in the same local area network, and each user terminal is connected to a local area network through a transit node or a server. Generally, each user terminal responds to at least one question information sent by other user terminals, and each question information corresponds to at least one category attribute. Therefore, statistics of historical problem information answered by each user terminal can be collected. The classification attribute corresponds to the classification attribute of the problem information answered by each user terminal to the terminal identifier of the user terminal. That is, each user terminal corresponds to one terminal identifier, and each terminal identifier corresponds to a classification attribute of at least one problem information.
所述终端标识与所述分类属性的对应关系,可以通过统计各个用户终端解答过的问题信息的分类属性得出。例如,位于同一局域网的用户终端为5个,终端标识分别为终端标识1、终端标识2、终端标识3、终端标识4和终端标识5。统计各个用户终端解答过的问题信息的分类属性得出:终端标识1对应分类属性1和分类属性3,终端标识2对应属性2和分类属性5,终端标识3对应分类属性1和分类属性4,终端标识4对应分类属性2和分类属性5,终端标识5对应分类属性1和分类属性5。The correspondence between the terminal identifier and the classification attribute may be obtained by counting the classification attribute of the problem information that is answered by each user terminal. For example, there are five user terminals on the same local area network, and the terminal identifiers are terminal identifier 1, terminal identifier 2, terminal identifier 3, terminal identifier 4, and terminal identifier 5. The classification attribute of the problem information that is solved by each user terminal is obtained: the terminal identifier 1 corresponds to the classification attribute 1 and the classification attribute 3, the terminal identifier 2 corresponds to the attribute 2 and the classification attribute 5, and the terminal identifier 3 corresponds to the classification attribute 1 and the classification attribute 4, The terminal identifier 4 corresponds to the classification attribute 2 and the classification attribute 5, and the terminal identifier 5 corresponds to the classification attribute 1 and the classification attribute 5.
由此可见,某个问题信息的相关用户终端可以为一个,也可以为多个。It can be seen that the related user terminal of a certain problem information may be one or multiple.
步骤S302,将所述第一问题信息发送至所述相关用户终端。Step S302: Send the first question information to the related user terminal.
其中,将与第一问题信息的分类属性对应的终端标识对应的用户终端作为相关用户终端,然后将第一问题信息发送给相关用户终端,以使得各个相关用户终端返回所述第一问题信息的解决方案。The user terminal corresponding to the terminal identifier corresponding to the classification attribute of the first problem information is used as the related user terminal, and then the first problem information is sent to the related user terminal, so that each related user terminal returns the first problem information. solution.
步骤S103,接收所述相关用户终端发送回的解决方案信息,并将所述解决方案信息发送给发送所述第一问题信息的用户终端。Step S103: Receive solution information sent back by the related user terminal, and send the solution information to the user terminal that sends the first problem information.
具体的,接收各个所述相关用户终端发送回的多条解决方案信息,并将多条解决方案信息均发送给发送所述第一问题信息的用户终端,以为所述用户终端的用户提供第一问题信息的解决方案。Specifically, receiving multiple pieces of solution information sent back by each of the related user terminals, and sending multiple pieces of solution information to the user terminal that sends the first problem information, to provide the user of the user terminal with the first Solution to problem information.
可选的,所述问题信息处理方法还可以包括:将预设时间段内的问题信息和对应的解决方案信息生成api文档,并根据各个所述问题信息的分类属性统计所述预设时间段内各个分类属性对应的问题信息的频率,将各个所述问题信息按照频率的高低排序。Optionally, the problem information processing method may further include: generating an api document by using the problem information and the corresponding solution information in the preset time period, and collecting the preset time period according to the classification attribute of each of the problem information. The frequency of the problem information corresponding to each category attribute is sorted according to the frequency of each of the problem information.
可以理解的,解决方案信息生成api文档,将员工关心的问题进行汇总,并按照频率和分类属性进行排序,以方便获取员工所关心的问题,进行针对性处理。It can be understood that the solution information generates an api document, summarizes the problems that the employees care about, and sorts according to the frequency and the classification attribute, so as to conveniently obtain the problems concerned by the employees and perform targeted processing.
可选的,在步骤S103之后,所述问题信息处理方法还可以包括:将所述解决方案信息发送给各个所述相关用户终端,并接收各个所述相关用户终端对各条所述解决方案信息的评价值,将评价值满足阈值的解决方案作为优选解决方案进行存储。Optionally, after the step S103, the problem information processing method may further include: sending the solution information to each of the related user terminals, and receiving, by each of the related user terminals, each piece of the solution information. The evaluation value stores a solution in which the evaluation value satisfies the threshold as a preferred solution.
可以理解的,将各个相关用户终端发回的各条解决方案信息发送给发送第一问题信息的用户终端之前或之后或同时,还可以将各条解决方案信息分别发送给各个相关用户终端,以使得各个相关用户终端的用户评价各条解决方案信息的有效性。It can be understood that each piece of solution information sent back by each related user terminal is sent to the user terminal that sends the first problem information before or after or at the same time, and each piece of solution information is separately sent to each related user terminal, The users of the respective related user terminals are made to evaluate the validity of each piece of solution information.
例如,若三个相关用户终端共发回五条解决方案信息,则将五条解决方案信息分别发送给该三个相关用户终端中的各个相关用户终端。三个相关用户终端对五条解决方案信息进行评价后,将评价结果发送给中转节点或服务器。服务器再将评价值较高的解决方案信息与第一问题信息对应存储。For example, if three related user terminals send back five pieces of solution information, the five pieces of solution information are respectively sent to each of the three related user terminals. After the three related user terminals evaluate the five solution information, the evaluation result is sent to the transit node or the server. The server then stores the solution information with higher evaluation value corresponding to the first problem information.
可选的,所述问题信息处理方法还可以包括:将预存的与所述第一问题信息的分类属性对应的解决方案信息发送给发送所述第一问题信息的用户终端。具体的,可以在将各条解决方案信息发送给发送第一问题信息的用户终端时,将预存的与所述第一问题信息的分类属性对应的解决方案信息同时发送所述第一问题信息的用户终端。Optionally, the problem information processing method may further include: sending the pre-stored solution information corresponding to the classification attribute of the first problem information to the user terminal that sends the first problem information. Specifically, when the solution information is sent to the user terminal that sends the first problem information, the pre-stored solution information corresponding to the classification attribute of the first problem information is simultaneously sent by the first problem information. User terminal.
上述所述问题信息处理方法,接收用户终端发送的第一问题信息,并通过预设分类器获取所述第一问题信息的分类属性,然后根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端,并接收所述相关用户终端发送回的解决方案信息,将所述解决方案信息发送给发送所述第一问题信息的用户终端和各个所述相关用户终端,从而能够为员工存在的业务问题或日常办公问题及时提供解决方案,提高员工工作效率。The problem information processing method of the foregoing, the first problem information sent by the user terminal is received, and the classification attribute of the first problem information is obtained by using a preset classifier, and then the first attribute information is used according to the classification attribute of the first problem information. Sending the problem information to the relevant user terminal, and receiving the solution information sent back by the related user terminal, and sending the solution information to the user terminal that sends the first problem information and each of the related user terminals, thereby It can provide timely solutions to employees' business problems or daily office problems, and improve employee productivity.
应理解,上述实施例中各步骤的序号的大小并不意味着执行顺序的先后,各过程的执行顺序应以其功能和内在逻辑确定,而不应对本申请实施例的实施过程构成任何限定。It should be understood that the size of the sequence of the steps in the above embodiments does not mean that the order of execution is performed. The order of execution of each process should be determined by its function and internal logic, and should not be construed as limiting the implementation process of the embodiments of the present application.
对应于本申请实施例所提供的问题信息处理方法,图4示出了本申请实施例提供的问题信息处理装置的结构框图。为了便于说明,仅示出了与本实施例相关的部分。Corresponding to the problem information processing method provided by the embodiment of the present application, FIG. 4 is a structural block diagram of the problem information processing apparatus provided by the embodiment of the present application. For the convenience of explanation, only the parts related to the present embodiment are shown.
参照图4,该装置包括:Referring to Figure 4, the apparatus includes:
分类属性获取模块401,用于接收用户终端发送的第一问题信息,并通过预设分类器获取所述第一问题信息的分类属性。The classification attribute obtaining module 401 is configured to receive the first problem information sent by the user terminal, and obtain the classification attribute of the first problem information by using a preset classifier.
处理模块402,用于根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端;其中,所述相关用户终端为与所述第一问题信息的分类属性对应的用户终端。The processing module 402 is configured to send the first problem information to the related user terminal according to the classification attribute of the first problem information, where the related user terminal is a user corresponding to the classification attribute of the first problem information. terminal.
信息收发模块403,用于接收所述相关用户终端发送回的解决方案信息,并将所述解决方案信息发送给发送所述第一问题信息的用户终端。The information transceiver module 403 is configured to receive the solution information sent by the related user terminal, and send the solution information to the user terminal that sends the first problem information.
可选地,分类属性获取模块401可以包括关键词获取单元501和确定单元502。Optionally, the classification attribute obtaining module 401 may include a keyword acquiring unit 501 and a determining unit 502.
其中,关键词获取单元501用于通过所述预设分类器获取所述第一问题信息的至少一个关键词。The keyword obtaining unit 501 is configured to acquire at least one keyword of the first question information by using the preset classifier.
确定单元502,用于根据所述至少一个关键词确定所述第一问题信息的分类属性。The determining unit 502 is configured to determine, according to the at least one keyword, a classification attribute of the first problem information.
可选地,处理模块可以包括相关用户终端确定单元601和第一信息发送单元602。Alternatively, the processing module may include a related user terminal determining unit 601 and a first information transmitting unit 602.
其中,相关用户终端确定单元601,用于获取与所述用户终端位于同一局域网内的各个用户终端所解答的历史问题信息的分类属性,将与所述第一问题信息的分类属性相关或相同的历史问题信息对应的用户终端作为所述相关用户终端。The related user terminal determining unit 601 is configured to acquire a classification attribute of the historical problem information that is solved by each user terminal located in the same local area network as the user terminal, and is related or identical to the classification attribute of the first problem information. The user terminal corresponding to the history problem information is used as the related user terminal.
第一信息发送单元602,用于将所述第一问题信息发送至所述相关用户终端。The first information sending unit 602 is configured to send the first problem information to the related user terminal.
可选地,该装置还可以包括文档生成模块404。文档生成模块404,用于将预设时间段内的问题信息和对应的解决方案信息生成api文档,并根据各个所述问题信息的分类属性统计所述预设时间段内各个分类属性对应的问题信息的频率,将各个所述问题信息按照频率的高低排序。Optionally, the apparatus may further include a document generation module 404. The document generating module 404 is configured to generate the api document by using the problem information and the corresponding solution information in the preset time period, and collect statistics on the corresponding classification attributes in the preset time period according to the classification attribute of each of the problem information. The frequency of the information is sorted according to the frequency of each of the problem information.
可选地,所述信息收发模块403还用于将所述解决方案信息发送给各个所述相关用户终端,并接收各个所述相关用户终端对各条所述解决方案信息的评价值。该装置还可以包括信息存储模块405。信息存储模块405,用于将评价值满足阈值的解决方案作为优选解决方案进行存储。Optionally, the information transceiver module 403 is further configured to send the solution information to each of the related user terminals, and receive an evaluation value of each piece of the solution information by each of the related user terminals. The device can also include an information storage module 405. The information storage module 405 stores a solution that the evaluation value satisfies the threshold as a preferred solution.
图5是本申请一实施例提供的服务器的示意图。如图5所示,该实施例的服务器7包括:处理器70以及存储器71,所述存储器71中存储有可在所述处理器70上运行的计算机可读指令72,例如问题信息处理程序。所述处理器70执行所述计算机可读指令72时实现上述各个问题信息处理方法实施例中的步骤,例如图1所示的步骤101至103。或者,所述处理器70执行所述计算机可读指令72时实现上述各装置实施例中各模块/单元的功能,例如图4所示模块401至403的功能。FIG. 5 is a schematic diagram of a server according to an embodiment of the present application. As shown in FIG. 5, the server 7 of this embodiment includes a processor 70 and a memory 71 in which computer readable instructions 72, such as a problem information processing program, executable on the processor 70 are stored. When the processor 70 executes the computer readable instructions 72, the steps in the foregoing various problem information processing method embodiments are implemented, such as steps 101 to 103 shown in FIG. Alternatively, the processor 70, when executing the computer readable instructions 72, implements the functions of the modules/units in the various apparatus embodiments described above, such as the functions of the modules 401 through 403 shown in FIG.
示例性的,所述计算机可读指令72可以被分割成一个或多个模块/单元,所述一个或者多个模块/单元被存储在所述存储器71中,并由所述处理器70执行,以完成本申请。所述一个或多个模块/单元可以是能够完成特定功能的一系列计算机可读指令段,该指令段用于描述所述计算机可读指令72在所述服务器7中的执行过程。Illustratively, the computer readable instructions 72 may be partitioned into one or more modules/units that are stored in the memory 71 and executed by the processor 70, To complete this application. The one or more modules/units may be a series of computer readable instruction segments capable of performing a particular function for describing the execution of the computer readable instructions 72 in the server 7.
所述服务器7可以是桌上型计算机、笔记本、掌上电脑及云端服务器等计算设备。所述服务器可包括,但不仅限于处理器70和存储器71。本领域技术人员可以理解,图5仅仅是服务器7的示例,并不构成对服务器7的限定,可以包括比图示更多或更少的部件,或者组合某些部件,或者不同的部件,例如所述服务器还可以包括输入输出设备、网络接入设备、总线等。The server 7 can be a computing device such as a desktop computer, a notebook, a palmtop computer, and a cloud server. The server may include, but is not limited to, processor 70 and memory 71. It will be understood by those skilled in the art that FIG. 5 is merely an example of the server 7, and does not constitute a limitation to the server 7, and may include more or less components than those illustrated, or combine some components, or different components, such as The server may also include an input and output device, a network access device, a bus, and the like.
所称处理器70可以是中央处理单元(Central
Processing Unit,CPU),还可以是其他通用处理器、数字信号处理器 (Digital Signal Processor,DSP)、专用集成电路 (Application
Specific Integrated Circuit,ASIC)、现成可编程门阵列 (Field-Programmable Gate Array,FPGA) 或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件等。通用处理器可以是微处理器或者该处理器也可以是任何常规的处理器等。The so-called processor 70 can be a central processing unit (Central
Processing Unit, CPU), can also be other general-purpose processors, digital signal processors (DSP), application specific integrated circuits (Application
Specific Integrated Circuit (ASIC), Field-Programmable Gate Array (FPGA) or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, etc. The general purpose processor may be a microprocessor or the processor or any conventional processor or the like.
所述存储器71可以是所述服务器7的内部存储单元,例如服务器7的硬盘或内存。所述存储器71也可以是所述服务器7的外部存储设备,例如所述服务器7上配备的插接式硬盘,智能存储卡(Smart Media Card,SMC),安全数字(Secure Digital,SD)卡,闪存卡(Flash Card)等。进一步地,所述存储器71还可以既包括所述服务器7的内部存储单元也包括外部存储设备。所述存储器71用于存储所述计算机可读指令以及所述服务器所需的其他程序和数据。所述存储器71还可以用于暂时地存储已经输出或者将要输出的数据。The memory 71 may be an internal storage unit of the server 7, such as a hard disk or a memory of the server 7. The memory 71 may also be an external storage device of the server 7, such as a plug-in hard disk equipped with the server 7, a smart memory card (SMC), and a Secure Digital (SD) card. Flash card, etc. Further, the memory 71 may also include both an internal storage unit of the server 7 and an external storage device. The memory 71 is configured to store the computer readable instructions and other programs and data required by the server. The memory 71 can also be used to temporarily store data that has been output or is about to be output.
另外,在本申请各个实施例中的各功能单元可以集成在一个处理单元中,也可以是各个单元单独物理存在,也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现,也可以采用软件功能单元的形式实现。In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.
所述集成的单元如果以软件功能单元的形式实现并作为独立的产品销售或使用时,可以存储在一个计算机可读取存储介质中。基于这样的理解,本申请的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的全部或部分可以以软件产品的形式体现出来,该计算机软件产品存储在一个存储介质中,包括若干指令用以使得一台计算机设备(可以是个人计算机,服务器,或者网络设备等)执行本申请各个实施例所述方法的全部或部分步骤。而前述的存储介质包括:U盘、移动硬盘、只读存储器(Read-Only Memory,ROM)、随机存取存储器(Random Access Memory,RAM)、磁碟或者光盘等各种可以存储程序代码的介质。The integrated unit, if implemented in the form of a software functional unit and sold or used as a standalone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application, in essence or the contribution to the prior art, or all or part of the technical solution may be embodied in the form of a software product stored in a storage medium. A number of instructions are included to cause a computer device (which may be a personal computer, server, or network device, etc.) to perform all or part of the steps of the methods described in various embodiments of the present application. The foregoing storage medium includes: a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk, and the like, which can store program codes. .
以上所述,以上实施例仅用以说明本申请的技术方案,而非对其限制;尽管参照前述实施例对本申请进行了详细的说明,本领域的普通技术人员应当理解:其依然可以对前述各实施例所记载的技术方案进行修改,或者对其中部分技术特征进行等同替换;而这些修改或者替换,并不使相应技术方案的本质脱离本申请各实施例技术方案的精神和范围。The above embodiments are only used to explain the technical solutions of the present application, and are not limited thereto; although the present application has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that they can still The technical solutions described in the embodiments are modified, or the equivalents of the technical features are replaced by the equivalents. The modifications and substitutions of the embodiments do not depart from the spirit and scope of the technical solutions of the embodiments of the present application.
Claims (20)
- 一种问题信息处理方法,其特征在于,包括:A problem information processing method, comprising:接收用户终端发送的第一问题信息,并通过预设分类器获取所述第一问题信息的分类属性;Receiving the first problem information sent by the user terminal, and acquiring the classification attribute of the first problem information by using a preset classifier;根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端;其中,所述相关用户终端为与所述第一问题信息的分类属性对应的用户终端;Transmitting the first problem information to the related user terminal according to the classification attribute of the first problem information; wherein the related user terminal is a user terminal corresponding to the classification attribute of the first problem information;接收所述相关用户终端发送回的解决方案信息,并将所述解决方案信息发送给发送所述第一问题信息的用户终端。Receiving the solution information sent back by the related user terminal, and sending the solution information to the user terminal that sends the first problem information.
- 如权利要求1所述的问题信息处理方法,其特征在于,所述通过预设分类器获取所述第一问题信息的分类属性包括:The problem information processing method according to claim 1, wherein the obtaining the classification attribute of the first problem information by using a preset classifier comprises:通过所述预设分类器获取所述第一问题信息的至少一个关键词;Acquiring at least one keyword of the first question information by using the preset classifier;根据所述至少一个关键词确定所述第一问题信息的分类属性。Determining a classification attribute of the first question information according to the at least one keyword.
- 如权利要求1所述的问题信息处理方法,其特征在于,所述根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端包括:The problem information processing method according to claim 1, wherein the transmitting the first question information to the relevant user terminal according to the classification attribute of the first problem information comprises:获取与所述用户终端位于同一局域网内的各个用户终端所解答的历史问题信息的分类属性,将与所述第一问题信息的分类属性相关或相同的历史问题信息对应的用户终端作为所述相关用户终端;Obtaining a classification attribute of the historical problem information that is solved by each user terminal located in the same local area network as the user terminal, and using the user terminal corresponding to the historical problem information related to the same classification attribute of the first problem information as the correlation User terminal将所述第一问题信息发送至所述相关用户终端。Transmitting the first question information to the related user terminal.
- 如权利要求1所述的问题信息处理方法,其特征在于,还包括:The problem information processing method according to claim 1, further comprising:将预设时间段内的问题信息和对应的解决方案信息生成api文档,并根据各个所述问题信息的分类属性统计所述预设时间段内各个分类属性对应的问题信息的频率,将各个所述问题信息按照频率的高低排序。Generating an api document by using the problem information in the preset time period and the corresponding solution information, and collecting the frequency of the problem information corresponding to each classification attribute in the preset time period according to the classification attribute of each of the problem information, and The problem information is sorted according to the frequency.
- 如权利要求1至4任一项所述的问题信息处理方法,其特征在于,还包括:The problem information processing method according to any one of claims 1 to 4, further comprising:将所述解决方案信息发送给各个所述相关用户终端,并接收各个所述相关用户终端对各条所述解决方案信息的评价值,将评价值满足阈值的解决方案作为优选解决方案进行存储。And sending the solution information to each of the related user terminals, and receiving an evaluation value of each piece of the solution information by each of the related user terminals, and storing a solution that the evaluation value meets a threshold is stored as a preferred solution.
- 一种问题信息处理装置,其特征在于,包括:A problem information processing apparatus, comprising:分类属性获取模块,用于接收用户终端发送的第一问题信息,并通过预设分类器获取所述第一问题信息的分类属性;a classification attribute obtaining module, configured to receive first problem information sent by the user terminal, and obtain a classification attribute of the first problem information by using a preset classifier;处理模块,用于根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端;其中,所述相关用户终端为与所述第一问题信息的分类属性对应的用户终端;a processing module, configured to send, according to the classification attribute of the first problem information, the first problem information to a related user terminal, where the related user terminal is a user terminal corresponding to the classification attribute of the first problem information ;信息收发模块,用于接收所述相关用户终端发送回的解决方案信息,并将所述解决方案信息发送给发送所述第一问题信息的用户终端。The information transceiver module is configured to receive the solution information sent by the related user terminal, and send the solution information to the user terminal that sends the first problem information.
- 根据权利要求6所述的问题信息处理装置,其特征在于,所述分类属性获取模块包括:The problem information processing apparatus according to claim 6, wherein the classification attribute acquisition module comprises:关键词获取单元,用于通过所述预设分类器获取所述第一问题信息的至少一个关键词;a keyword acquiring unit, configured to acquire at least one keyword of the first problem information by using the preset classifier;确定单元,用于根据所述至少一个关键词确定所述第一问题信息的分类属性。a determining unit, configured to determine a classification attribute of the first question information according to the at least one keyword.
- 根据权利要求6所述的问题信息处理装置,其特征在于,所述处理模块包括:The problem information processing apparatus according to claim 6, wherein the processing module comprises:相关用户终端确定单元,用于获取与所述用户终端位于同一局域网内的各个用户终端所解答的历史问题信息的分类属性,将与所述第一问题信息的分类属性相关或相同的历史问题信息对应的用户终端作为所述相关用户终端;a related user terminal determining unit, configured to acquire a classification attribute of the historical problem information that is solved by each user terminal located in the same local area network as the user terminal, and to associate or the same historical problem information with the classification attribute of the first problem information. Corresponding user terminal as the related user terminal;第一信息发送单元,用于将所述第一问题信息发送至所述相关用户终端。And a first information sending unit, configured to send the first problem information to the related user terminal.
- 根据权利要求6所述的问题信息处理装置,其特征在于,还包括:The problem information processing apparatus according to claim 6, further comprising:文档生成模块,用于将预设时间段内的问题信息和对应的解决方案信息生成api文档,并根据各个所述问题信息的分类属性统计所述预设时间段内各个分类属性对应的问题信息的频率,将各个所述问题信息按照频率的高低排序。a document generating module, configured to generate an api document by using the problem information and the corresponding solution information in the preset time period, and collecting the problem information corresponding to each category attribute in the preset time period according to the classification attribute of each of the problem information. The frequency of each of the problem information is sorted according to the frequency.
- 根据权利要求6至9任一项所述的问题信息处理装置,其特征在于,所述信息收发模块还用于将所述解决方案信息发送给各个所述相关用户终端,并接收各个所述相关用户终端对各条所述解决方案信息的评价值;The problem information processing apparatus according to any one of claims 6 to 9, wherein the information transceiver module is further configured to send the solution information to each of the related user terminals, and receive each of the related The evaluation value of each piece of solution information by the user terminal;所述问题信息处理装置还包括:The problem information processing apparatus further includes:信息存储模块,用于将评价值满足阈值的解决方案作为优选解决方案进行存储。An information storage module for storing a solution that the evaluation value meets the threshold as a preferred solution.
- 一种服务器,其特征在于,包括存储器以及处理器,所述存储器中存储有可在所述处理器上运行的计算机可读指令,所述处理器执行所述计算机可读指令时实现如下步骤:A server, comprising: a memory and a processor, wherein the memory stores computer readable instructions executable on the processor, the processor executing the computer readable instructions to:接收用户终端发送的第一问题信息,并通过预设分类器获取所述第一问题信息的分类属性;Receiving the first problem information sent by the user terminal, and acquiring the classification attribute of the first problem information by using a preset classifier;根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端;其中,所述相关用户终端为与所述第一问题信息的分类属性对应的用户终端;Transmitting the first problem information to the related user terminal according to the classification attribute of the first problem information; wherein the related user terminal is a user terminal corresponding to the classification attribute of the first problem information;接收所述相关用户终端发送回的解决方案信息,并将所述解决方案信息发送给发送所述第一问题信息的用户终端。Receiving the solution information sent back by the related user terminal, and sending the solution information to the user terminal that sends the first problem information.
- 根据权利要求11所述的服务器,其特征在于,所述通过预设分类器获取所述第一问题信息的分类属性包括:The server according to claim 11, wherein the obtaining the classification attribute of the first problem information by using a preset classifier comprises:通过所述预设分类器获取所述第一问题信息的至少一个关键词;Acquiring at least one keyword of the first question information by using the preset classifier;根据所述至少一个关键词确定所述第一问题信息的分类属性。Determining a classification attribute of the first question information according to the at least one keyword.
- 根据权利要求11所述的服务器,其特征在于,所述根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端包括:The server according to claim 11, wherein the transmitting the first question information to the relevant user terminal according to the classification attribute of the first problem information comprises:获取与所述用户终端位于同一局域网内的各个用户终端所解答的历史问题信息的分类属性,将与所述第一问题信息的分类属性相关或相同的历史问题信息对应的用户终端作为所述相关用户终端;Obtaining a classification attribute of the historical problem information that is solved by each user terminal located in the same local area network as the user terminal, and using the user terminal corresponding to the historical problem information related to the same classification attribute of the first problem information as the correlation User terminal将所述第一问题信息发送至所述相关用户终端。Transmitting the first question information to the related user terminal.
- 根据权利要求11所述的服务器,其特征在于,所述处理器执行所述计算机可读指令时,还实现如下步骤:The server according to claim 11, wherein when said processor executes said computer readable instructions, the following steps are further implemented:将预设时间段内的问题信息和对应的解决方案信息生成api文档,并根据各个所述问题信息的分类属性统计所述预设时间段内各个分类属性对应的问题信息的频率,将各个所述问题信息按照频率的高低排序。Generating an api document by using the problem information in the preset time period and the corresponding solution information, and collecting the frequency of the problem information corresponding to each classification attribute in the preset time period according to the classification attribute of each of the problem information, and The problem information is sorted according to the frequency.
- 根据权利要求11至14任一项所述的服务器,其特征在于,所述处理器执行所述计算机可读指令时,还实现如下步骤:The server according to any one of claims 11 to 14, wherein when the processor executes the computer readable instructions, the following steps are further implemented:将所述解决方案信息发送给各个所述相关用户终端,并接收各个所述相关用户终端对各条所述解决方案信息的评价值,将评价值满足阈值的解决方案作为优选解决方案进行存储。And sending the solution information to each of the related user terminals, and receiving an evaluation value of each piece of the solution information by each of the related user terminals, and storing a solution that the evaluation value meets a threshold is stored as a preferred solution.
- 一种计算机可读存储介质,所述计算机可读存储介质存储有计算机可读指令,其特征在于,所述计算机可读指令被至少一个处理器执行时实现如下步骤:A computer readable storage medium storing computer readable instructions, wherein the computer readable instructions, when executed by at least one processor, implement the following steps:接收用户终端发送的第一问题信息,并通过预设分类器获取所述第一问题信息的分类属性;Receiving the first problem information sent by the user terminal, and acquiring the classification attribute of the first problem information by using a preset classifier;根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端;其中,所述相关用户终端为与所述第一问题信息的分类属性对应的用户终端;Transmitting the first problem information to the related user terminal according to the classification attribute of the first problem information; wherein the related user terminal is a user terminal corresponding to the classification attribute of the first problem information;接收所述相关用户终端发送回的解决方案信息,并将所述解决方案信息发送给发送所述第一问题信息的用户终端。Receiving the solution information sent back by the related user terminal, and sending the solution information to the user terminal that sends the first problem information.
- 根据权利要求16所述的计算机可读存储介质,其特征在于,所述通过预设分类器获取所述第一问题信息的分类属性包括:The computer readable storage medium according to claim 16, wherein the obtaining the classification attribute of the first question information by using a preset classifier comprises:通过所述预设分类器获取所述第一问题信息的至少一个关键词;Acquiring at least one keyword of the first question information by using the preset classifier;根据所述至少一个关键词确定所述第一问题信息的分类属性。Determining a classification attribute of the first question information according to the at least one keyword.
- 根据权利要求16所述的计算机可读存储介质,其特征在于,所述根据所述第一问题信息的分类属性将所述第一问题信息发送给相关用户终端包括:The computer readable storage medium according to claim 16, wherein the transmitting the first question information to the relevant user terminal according to the classification attribute of the first problem information comprises:获取与所述用户终端位于同一局域网内的各个用户终端所解答的历史问题信息的分类属性,将与所述第一问题信息的分类属性相关或相同的历史问题信息对应的用户终端作为所述相关用户终端;Obtaining a classification attribute of the historical problem information that is solved by each user terminal located in the same local area network as the user terminal, and using the user terminal corresponding to the historical problem information related to the same classification attribute of the first problem information as the correlation User terminal将所述第一问题信息发送至所述相关用户终端。Transmitting the first question information to the related user terminal.
- 根据权利要求16所述的计算机可读存储介质,其特征在于,所述计算机可读指令被至少一个处理器执行时,还实现如下步骤:The computer readable storage medium of claim 16, wherein when the computer readable instructions are executed by at least one processor, the steps of:将预设时间段内的问题信息和对应的解决方案信息生成api文档,并根据各个所述问题信息的分类属性统计所述预设时间段内各个分类属性对应的问题信息的频率,将各个所述问题信息按照频率的高低排序。Generating an api document by using the problem information in the preset time period and the corresponding solution information, and collecting the frequency of the problem information corresponding to each classification attribute in the preset time period according to the classification attribute of each of the problem information, and The problem information is sorted according to the frequency.
- 根据权利要求16至19任一项所述的计算机可读存储介质,其特征在于,所述计算机可读指令被至少一个处理器执行时,还实现如下步骤:The computer readable storage medium according to any one of claims 16 to 19, wherein when the computer readable instructions are executed by at least one processor, the following steps are further implemented:将所述解决方案信息发送给各个所述相关用户终端,并接收各个所述相关用户终端对各条所述解决方案信息的评价值,将评价值满足阈值的解决方案作为优选解决方案进行存储。And sending the solution information to each of the related user terminals, and receiving an evaluation value of each piece of the solution information by each of the related user terminals, and storing a solution that the evaluation value meets a threshold is stored as a preferred solution.
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