WO2018192378A1 - Method and device for processing insurance question data, computer apparatus, and storage medium - Google Patents

Abstract

A method for processing insurance question data comprises: acquiring an insurance question acquisition instruction sent by a service terminal by means of an insurance question application; extracting, from the insurance question acquisition instruction, an account of an insurance agent and a question type identifier; searching for an answer history according to the account of the insurance agent and the question type identifier; searching the answer history for an insurance question identifier having an incorrect answer rate greater than a preset error rate; acquiring insurance question data corresponding to the found insurance question identifier; and sending the acquired insurance question data to the service terminal.

Description

Insurance problem data processing method, device, computer device and storage medium

This application claims to be submitted to the Chinese Patent Office on April 18, 2017, the application number is 2017102560105, and the priority of the Chinese patent application entitled "Insurance problem data processing method, device, computer equipment and storage medium" is applied. The citations are incorporated herein by reference.

Technical field

The present application relates to an insurance problem data processing method, apparatus, computer device and storage medium.

Background technique

With the development of computer technology and Internet technology, more and more businesses rely on computers and the Internet. In the insurance industry, salespersons need to be trained to provide salespeople with a variety of insurance knowledge and business skills, as well as an adequate understanding of insurance products.

The traditional training method is to concentrate the salesman to a fixed place and train the salesman. However, the salesman needs to talk business frequently, and it is difficult to have a uniform time to participate in the training. In the training process, the insurance topic will be used for testing, and the skills of each salesperson will be improved through testing. Only the results of each salesperson's answer will be recorded as the answer history. The inventor realized that due to the large number of salespersons, there are many historical records of the answers, which require more storage space, and the utilization rate of the answer history is lower.

Summary of the invention

According to various embodiments disclosed herein, an insurance title data processing method, apparatus, computer device, and storage medium are provided.

An insurance problem data processing method includes:

Obtaining an insurance title acquisition instruction sent by the service terminal through the insurance topic application;

Extracting a salesperson account number and a topic type identifier in the insurance title acquisition instruction;

Querying the answer history record according to the salesperson account number and the topic type identifier;

Querying, in the answer history record, an insurance title identifier whose answer error rate is greater than a preset error rate;

Obtaining the insurance title data corresponding to the inquired insurance title identifier; and

The obtained insurance title data is sent to the service terminal.

An insurance problem data processing device includes:

The instruction acquisition module is configured to acquire an insurance title acquisition instruction sent by the service terminal through the insurance problem application;

An account extraction module, configured to extract a salesperson account number and a topic type identifier in the insurance title acquisition instruction;

a record query module, configured to query a query history record according to the salesperson account number and the topic type identifier;

An identifier query module, configured to query, in the answer history record, an insurance title identifier whose answer error rate is greater than a preset error rate;

a title obtaining module, configured to obtain the insurance title data corresponding to the inquired insurance title identifier; and

The topic sending module is configured to send the acquired insurance title data to the service terminal.

A computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executed by the one or more processors such that the one or more The processors perform the following steps:

Obtaining an insurance title acquisition instruction sent by the service terminal through the insurance topic application;

Extracting a salesperson account number and a topic type identifier in the insurance title acquisition instruction;

Querying the answer history record according to the salesperson account number and the topic type identifier;

Querying, in the answer history record, an insurance title identifier whose answer error rate is greater than a preset error rate;

Obtaining the insurance title data corresponding to the inquired insurance title identifier; and

The obtained insurance title data is sent to the service terminal.

One or more non-transitory computer readable storage mediums storing computer readable instructions, when executed by one or more processors, cause the one or more processors to perform the following steps:

Obtaining an insurance title acquisition instruction sent by the service terminal through the insurance topic application;

Extracting a salesperson account number and a topic type identifier in the insurance title acquisition instruction;

Querying the answer history record according to the salesperson account number and the topic type identifier;

Querying, in the answer history record, an insurance title identifier whose answer error rate is greater than a preset error rate;

Obtaining the insurance title data corresponding to the inquired insurance title identifier; and

The obtained insurance title data is sent to the service terminal.

Details of one or more embodiments of the present application are set forth in the accompanying drawings and description below. Other features and advantages of the present invention will be apparent from the description, drawings and claims.

DRAWINGS

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings to be used in the embodiments will be briefly described below. Obviously, the drawings in the following description are only some embodiments of the present application, Those skilled in the art can also obtain other drawings based on these drawings without any creative work.

1 is an application environment diagram of an insurance title data processing method in accordance with one or more embodiments.

2 is a block diagram of a server in an insurance title data processing system in accordance with one or more embodiments.

FIG. 3 is a schematic flow chart of a method for processing insurance title data according to one or more embodiments.

4 is a flow diagram of the steps of answer comparison in accordance with one or more embodiments.

FIG. 5 is a flow diagram of the steps of obtaining feedback in accordance with one or more embodiments.

6 is a flow diagram of the steps of querying a requirements document in accordance with one or more embodiments.

7 is a block diagram of an insurance title data processing apparatus in accordance with one or more embodiments.

Figure 8 is a block diagram of an insurance title data processing apparatus in another embodiment.

Figure 9 is a block diagram of an insurance title data processing apparatus in still another embodiment.

detailed description

In order to make the technical solutions and advantages of the present application more clear, the present application will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting.

FIG. 1 is an application environment diagram of an insurance title data processing method in an embodiment. Referring to Fig. 1, the insurance title data processing method is applied to an insurance title data processing system. The insurance title data processing system includes a service terminal 110 and a server 120, and the service terminal 110 is connected to the server 120 through a network. The service terminal 110 may be a fixed terminal or a mobile terminal, and the mobile terminal may specifically be at least one of a tablet computer, a smart phone, and a personal data assistant.

FIG. 2 is a schematic diagram showing the internal structure of the server 120 in the insurance title data processing system of FIG. 1 in an embodiment. As shown in FIG. 2, the server 120 includes a processor, a non-volatile storage medium, an internal memory, and a network interface connected by a system bus. The non-volatile storage medium of server 120 stores an operating system and computer readable instructions. The processor is used to provide computing and control capabilities to support the operation of the entire server 120, and the internal memory in the server 120 provides an environment for the operation of the operating system and computer readable instructions in the non-volatile storage medium. The computer readable instructions, when executed by the processor, cause the processor to perform an insurance topic data processing method. The network interface is used for network communication with the service terminal 110.

It will be understood by those skilled in the art that the structure shown in FIG. 2 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation on the server to which the solution of the present application is applied. The specific server may include a ratio. More or fewer components are shown in the figures, or some components are combined, or have different component arrangements.

As shown in FIG. 3, in one embodiment, an insurance problem data processing method is provided. This embodiment is illustrated by using the method in the server in the insurance problem data processing system of FIG. 1. The step specifically includes the following steps. :

S302. Acquire an insurance title acquisition instruction sent by the service terminal through the insurance topic application.

Specifically, the insurance terminal application is installed in the service terminal 110, and the salesperson application account is registered in the insurance problem application. The salesperson logs in the business account in the insurance application, and the business terminal 110 displays the insurance application page and the insurance application page. The service terminal 110 obtains the title type identifier entered and selected by the salesperson in the insurance topic application and the registered salesperson account, and generates an insurance title acquisition instruction according to the obtained salesperson account number and the title type identifier. The title type identifier is a unique identifier of the type of the insurance topic, and the topic type may be at least one of an insurance product type, an insurance knowledge type, and a business skill type. The server 120 receives the insurance title acquisition instruction transmitted by the service terminal 110.

S304. Extract the salesperson account number and the topic type identifier in the insurance title acquisition instruction.

Specifically, the server 120 parses the received insurance title acquisition instruction, and extracts the salesperson account number and the topic type identifier in the insurance title acquisition instruction by parsing.

S306. Query the answer history record according to the salesperson account number and the title type identifier.

Specifically, the server 120 stores the answer history record, and the answer history record is stored corresponding to the salesperson account number and the title type identifier. After the server 120 extracts the insurance title acquisition instruction to the salesperson account number and the title type identifier, the server 120 queries the stored answer history record corresponding to the extracted salesperson account number and the title type identifier. The answering history record stores the answering time and the answering result. The answering result includes the insurance title identifier and the insurance identifier corresponding to the incorrect answer. The answer history record may further include the number of answers corresponding to the insurance title identifier, the number of correct answers and the number of incorrect answers, and may also include the answer error rate corresponding to the insurance title identifier.

S308. In the answer history record, query an insurance title identifier whose answer error rate is greater than a preset error rate.

Specifically, the server 120 counts the total number of answers and the number of incorrect answers corresponding to each insurance title identifier in the answer history record, and divides the number of answer errors by the total number of answer questions to obtain the answer error rate, and the calculated questions of the insurance title identifiers are calculated. The error rate is compared with the preset error rate, and the insurance problem identifier whose query error rate is greater than the preset error rate is queried according to the comparison result.

In one embodiment, the server 120 counts the number of answer errors corresponding to each insurance title identifier in the answer history record, compares the counted number of incorrect answers of each insurance title identifier with a preset number of times, and queries the number of answer errors according to the comparison result. An insurance title identifier that is greater than the preset number of errors.

S310. Acquire the insurance title data corresponding to the inquired insurance title identifier.

Specifically, the server 120 stores insurance title data corresponding to the insurance title identifier. The server 120 acquires the insurance title data corresponding to the inquired insurance title identifier in the stored insurance title.

S312. Send the acquired insurance title data to the service terminal.

Specifically, the server 120 obtains the insurance title data corresponding to the inquired insurance title identifier in the stored insurance problem, and obtains the insurance title data as the insurance question database corresponding to the title type identifier extracted from the insurance title acquisition instruction. . The server 120 randomly selects the insurance title from the insurance question bank, and sends the selected insurance title to the service terminal 110.

In one embodiment, the insurance title data processing method specifically includes the following content: the continuous use duration of the statistical service terminal for the insurance topic application. Compare the measured continuous usage duration with the preset usage duration. If the counted continuous usage duration exceeds the preset usage duration, the health alert data is returned to the service terminal.

Specifically, the server 120 first receives the insurance title acquisition instruction sent by the service terminal 110 through the insurance title application, and starts to count the continuous use duration of the insurance title application, and compares the counted continuous use duration with the preset use duration. When the measured continuous usage duration is greater than the preset usage duration, the health prompt data is obtained, and the obtained health alert data is sent to the service terminal 110. The health reminder data can be the data of the class "Look at the screen for a long time, please rest properly".

In this embodiment, the service terminal may obtain the insurance problem through the insurance topic application, and after receiving the insurance title acquisition instruction sent by the service terminal, query the answer history record according to the salesperson account number and the title type identifier in the insurance title acquisition instruction. According to the answer history record, the insurance title identifier with the answer error rate greater than the preset error rate is sent, and the insurance title data corresponding to the inquired insurance title identifier is sent to the service terminal based on the analysis of the answer history record, so that the returned insurance title is relative to the service. The staff is targeted and improves the utilization of the answer history.

As shown in FIG. 4, in one embodiment, S312 is followed by a step of answer comparison, which specifically includes the following:

S402. Receive the answer data returned by the service terminal according to the insurance title data.

Specifically, the service terminal 110 displays the insurance title data returned by the server 120, and the salesperson inputs the answer data in the service terminal 110 according to the displayed insurance title data. The service terminal 110 obtains the input answer data, and sends the obtained answer data to the server 120. The server 120 receives the answer data obtained by the service terminal. The answer data includes an insurance title identifier, a salesperson account number, and an input answer, and may also include a title type identifier.

S404. Acquire a correct answer corresponding to the insurance title identifier.

Specifically, the server 120 stores the correct answer corresponding to each insurance title identifier. The server 120 queries the correct answer corresponding to the extracted insurance title identifier in the stored correct answer. The extracted insurance title identifier may be extracted from the insurance title acquisition instruction, or may be extracted from the answer data.

S406, comparing the correct answer with the answer of the question in the answer data, and obtaining the answer result.

Specifically, the server 120 extracts the title answer from the answer data, compares the obtained correct answer with the extracted title answer, and compares the obtained result. The answer result is generated according to the insurance title identification and the comparison result, and the answer result may further include a salesperson account.

S408: Store the answer result with the salesperson account to generate a reply history record, and return the answer result to the service terminal.

Specifically, the server 120 stores the obtained answer result corresponding to the salesperson account number in the answer data to generate a reply history record corresponding to the salesperson account. At the same time, the server 120 queries the terminal address corresponding to the salesperson account, and returns the answer result to the service terminal 110 according to the queried terminal address.

In one of the embodiments, the salesperson sends a topic analysis request to the server 120 via the service terminal 110. The title analysis request includes a salesperson account number and an insurance title identifier, and may also include a title type identifier. The server 120 receives the question analysis request sent by the service terminal 110, and the server 120 extracts the insurance title identifier in the topic analysis request, queries the topic analysis data corresponding to the insurance title identifier, and sends the queried topic analysis data to the clerk account. Business terminal 110.

In this embodiment, the answer result is generated according to the answer data and the correct answer, and the answer result is stored corresponding to the salesperson account to generate the answer history record, the accuracy of the answer history record is ensured, and the answer result is returned to the service terminal, so that the salesman passes The business terminal can know the result of the answer in time.

As shown in FIG. 5, in one embodiment, the insurance title data processing method specifically includes the step of obtaining feedback, and the step specifically includes the following content:

S502. Acquire a usage feedback recommendation returned by the service terminal through the insurance topic application and store the information.

Specifically, the salesperson can input the usage feedback of the insurance topic application in the insurance topic application of the business terminal 110, and the salesperson triggers the feedback submission button after inputting the feedback. When the service terminal 110 detects that the return opinion submission button is triggered, it acquires the input usage feedback and sends the feedback to the server 120. The server 120 receives the usage feedback sent by each service terminal 110, and stores the received usage feedback. Opinion types can be included in the feedback.

S504. Receive a suggestion query request sent by the development terminal in a development mode of the insurance topic application.

Specifically, the development terminal is installed with an insurance application, and the developer logs in to the development mode of the insurance application by the developer account, and the developer uses the business terminal to trigger the suggestion query through the development mode of the insurance application. It is recommended that the query request be used for query usage feedback suggestions. The server 120 receives the suggestion query request sent by the development terminal.

S506. Send the stored usage feedback to the development terminal according to the suggested query request.

Specifically, the server 120 extracts the terminal address of the suggested query request, and sends the stored usage feedback suggestion to the development terminal according to the terminal address.

In this embodiment, the usage feedback suggestion returned by the service terminal through the insurance title application is obtained, and the used feedback request sent by the development terminal in the development mode of the insurance application is returned to the development terminal, thereby improving the use. The efficiency of feedback collection.

As shown in FIG. 6, in one embodiment, the insurance title data processing method specifically includes the step of querying the requirement document, and the step specifically includes the following content:

S602. Receive a request document query request sent by the development terminal in a development mode of the insurance topic application.

Specifically, the salesperson uses the development terminal to trigger the demand document query button in the development mode of the insurance topic application, the service terminal 110 detects the demand document button, obtains the input demand document query data, and generates a demand document query according to the input demand document query data. request. The server 120 receives the demand document query request sent by the service terminal 110. The feature identifier is included in the requirement document query data.

S604. Extract a function identifier in the request document query request.

Specifically, the server 120 parses the requirement document query request, and extracts the function identifier in the request document query request by parsing. The feature identifier is a unique identifier for the function in the insurance topic application.

S606. Query a requirement document corresponding to the function identifier.

Specifically, the server 120 stores a requirement document of the insurance title application, and the function identifier in the insurance title application is stored corresponding to the requirement document. After extracting the function identifier from the requirement document query request, the server 120 queries the required document corresponding to the function identifier in the stored requirement document.

S608. Return the queried requirement document to the development terminal.

Specifically, the server 120 extracts the terminal address from the request document query request, and sends the queried demand document to the development terminal according to the extracted terminal address.

In this embodiment, the development terminal can query the requirement document in the development mode of the insurance application, and understand the development of the insurance application according to the requirements document, and can maintain the insurance application according to the requirement document, thereby improving the maintenance efficiency of the insurance application. .

It should be understood that although the various steps in the flowcharts of FIGS. 3-6 are sequentially displayed as indicated by the arrows, these steps are not necessarily performed in the order indicated by the arrows. Except as explicitly stated herein, the execution of these steps is not strictly limited, and the steps may be performed in other orders. Moreover, at least some of the steps in FIGS. 3-6 may include multiple sub-steps or multiple stages, which are not necessarily performed at the same time, but may be performed at different times, these sub-steps or stages The order of execution is not necessarily performed in sequence, but may be performed alternately or alternately with at least a portion of other steps or sub-steps or stages of other steps.

As shown in FIG. 7 , in one embodiment, an insurance title data processing apparatus 700 is provided. The apparatus specifically includes: an instruction acquisition module 702, an account extraction module 704, a record query module 706, an identifier query module 708, and a topic acquisition. Module 710 and topic sending module 712.

The instruction obtaining module 702 is configured to obtain an insurance title acquisition instruction sent by the service terminal through the insurance title application.

The account extraction module 704 is configured to extract the salesperson account number and the topic type identifier in the insurance title acquisition instruction.

The record query module 706 is configured to query the query history record according to the salesperson account number and the topic type identifier.

The identifier query module 708 is configured to query, in the answer history record, an insurance title identifier whose answer error rate is greater than a preset error rate.

The title obtaining module 710 is configured to obtain the insurance title data corresponding to the inquired insurance title identifier.

The topic sending module 712 is configured to send the acquired insurance title data to the service terminal.

In this embodiment, the service terminal may obtain the insurance problem through the insurance topic application, and after receiving the insurance title acquisition instruction sent by the service terminal, query the answer history record according to the salesperson account number and the title type identifier in the insurance title acquisition instruction. According to the answer history record, the insurance title identifier with the answer error rate greater than the preset error rate is sent, and the insurance title data corresponding to the inquired insurance title identifier is sent to the service terminal based on the analysis of the answer history record, so that the returned insurance title is relative to the service. The staff is targeted and improves the utilization of the answer history.

As shown in FIG. 8 , in one embodiment, the insurance title data processing apparatus 700 specifically includes: a data receiving module 714 , an answer obtaining module 716 , an answer submitting module 718 , and a record generating module 720 .

The data receiving module 714 is configured to receive the answer data returned by the service terminal according to the insurance title data.

The answer obtaining module 716 is configured to obtain a correct answer corresponding to the insurance title identifier.

The answer submitting module 718 is configured to compare the correct answer with the answer of the question in the answer data to obtain the answer result.

The record generation module 720 is configured to store the answer result and the salesperson account to generate a reply history record, and return the answer result to the service terminal.

In this embodiment, the answer result is generated according to the answer data and the correct answer, and the answer result is stored corresponding to the salesperson account to generate the answer history record, the accuracy of the answer history record is ensured, and the answer result is returned to the service terminal, so that the salesman passes The business terminal can know the result of the answer in time.

As shown in FIG. 9 , in one embodiment, the insurance title data processing apparatus 700 specifically includes: a duration counting module 722 and a health prompting module 724 .

The duration statistics module 722 is configured to count the continuous use duration of the service terminal for the insurance topic application;

The health prompt module 724 is configured to compare the measured continuous usage duration with the preset usage duration; if the calculated continuous usage duration exceeds the preset usage duration, return the health prompt data to the service terminal.

In one embodiment, the insurance title data processing apparatus 700 specifically includes: a suggestion processing module.

The suggestion processing module is configured to obtain the use feedback recommendation returned by the service terminal through the insurance topic application, and store the recommended query request sent by the development terminal in the development mode of the insurance topic application; and send the stored usage feedback recommendation to the recommended query request to Development terminal.

In one embodiment, the insurance title data processing apparatus 700 specifically includes: a document processing module.

a document processing module, configured to receive a requirement document query request sent by the development terminal in a development mode of the insurance topic application; extract a function identifier in the request document query request; query a requirement document corresponding to the function identifier; and return the queryed request document To the development terminal.

In this embodiment, the usage feedback suggestion returned by the service terminal through the insurance title application is obtained, and the used feedback request sent by the development terminal in the development mode of the insurance application is returned to the development terminal, thereby improving the use. The efficiency of feedback collection. The development terminal can query the requirements document in the development mode of the insurance application, and understand the development of the insurance application according to the requirements document, and can maintain the insurance application according to the requirements document, thereby improving the maintenance efficiency of the insurance application.

For the specific definition of the data processing device for the insurance problem, reference may be made to the above limitation of the data processing method for the insurance title, and details are not described herein again. Each of the above-described insurance title data processing devices may be implemented in whole or in part by software, hardware, and combinations thereof. Each of the above modules may be embedded in or independent of the processor in the computer device, or may be stored in a memory in the computer device in a software form, so that the processor invokes the operations corresponding to the above modules.

A computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executed by one or more processors such that one or more processors implement any of the present application The steps of the insurance title data processing method provided in the embodiment.

One or more non-transitory computer readable storage mediums storing computer readable instructions, when executed by one or more processors, cause one or more processors to be implemented in any one embodiment of the present application The steps of the data processing method for the insurance title provided.

One of ordinary skill in the art can understand that all or part of the process of implementing the above embodiments can be completed by computer readable instructions, which can be stored in a non-volatile computer. The readable storage medium, which when executed, may include the flow of an embodiment of the methods as described above. Any reference to a memory, storage, database or other medium used in the various embodiments provided herein may include non-volatile and/or volatile memory. Non-volatile memory can include read only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory. Volatile memory can include random access memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of formats, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronization chain. Synchlink DRAM (SLDRAM), Memory Bus (Rambus) Direct RAM (RDRAM), Direct Memory Bus Dynamic RAM (DRDRAM), and Memory Bus Dynamic RAM (RDRAM).

The technical features of the above-described embodiments may be arbitrarily combined. For the sake of brevity of description, all possible combinations of the technical features in the above embodiments are not described. However, as long as there is no contradiction between the combinations of these technical features, All should be considered as the scope of this manual.

The above-mentioned embodiments are merely illustrative of several embodiments of the present application, and the description thereof is more specific and detailed, but is not to be construed as limiting the scope of the invention. It should be noted that a number of variations and modifications may be made by those skilled in the art without departing from the spirit and scope of the present application. Therefore, the scope of the invention should be determined by the appended claims.

Claims (20)

1. An insurance problem data processing method, comprising:

   Obtaining an insurance title acquisition instruction sent by the service terminal through the insurance topic application;

   Extracting a salesperson account number and a topic type identifier in the insurance title acquisition instruction;

   Querying the answer history record according to the salesperson account number and the topic type identifier;

   Querying, in the answer history record, an insurance title identifier whose answer error rate is greater than a preset error rate;

   Obtaining the insurance title data corresponding to the inquired insurance title identifier; and

   The obtained insurance title data is sent to the service terminal.
2. The method according to claim 1, wherein after the sending the insurance title data to the service terminal, the method further comprises:

   Receiving the answer data returned by the service terminal according to the insurance title data;

   Obtaining the correct answer corresponding to the insurance title identifier;

   Comparing the correct answer with the answer of the question in the answer data to obtain a result of the answer; and

   Corresponding to the answer to the salesperson account to generate a reply history record, and returning the answer result to the service terminal.
3. The method of claim 1 further comprising:

   Counting the duration of continuous use of the insurance terminal by the service terminal;

   Compare the measured duration of continuous use with the preset duration of use; and

   And if the counted continuous use duration exceeds the preset use duration, the health prompt data is returned to the service terminal.
4. The method of claim 1 further comprising:

   Obtaining usage feedback suggestions returned by the service terminal through the insurance title application and storing;

   Receiving a suggestion query request sent by the development terminal in a development mode of the insurance topic application; and

   The stored usage feedback suggestion is sent to the development terminal according to the suggested query request.
5. The method of claim 1 further comprising:

   Receiving a demand document query request sent by the development terminal in a development mode of the insurance topic application;

   Extracting a function identifier in the request document query request;

   Query the requirements document corresponding to the function identifier; and

   Return the queried requirements document to the development terminal.
6. An insurance problem data processing device, comprising:

   The instruction acquisition module is configured to acquire an insurance title acquisition instruction sent by the service terminal through the insurance problem application;

   An account extraction module, configured to extract a salesperson account number and a topic type identifier in the insurance title acquisition instruction;

   a record query module, configured to query a query history record according to the salesperson account number and the topic type identifier;

   An identifier query module, configured to query, in the answer history record, an insurance title identifier whose answer error rate is greater than a preset error rate;

   a title obtaining module, configured to obtain the insurance title data corresponding to the inquired insurance title identifier; and

   The topic sending module is configured to send the acquired insurance title data to the service terminal.
7. The device according to claim 6, further comprising:

   a data receiving module, configured to receive the answer data returned by the service terminal according to the insurance title data;

   An answer obtaining module, configured to obtain a correct answer corresponding to the insurance title identifier;

   An answer submission module, configured to compare the correct answer with a question answer in the answer data to obtain a result of the answer; and

   And a record generating module, configured to store the answer result corresponding to the salesperson account to generate a answer history record, and return the answer result to the service terminal.
8. The device according to claim 6, further comprising:

   a duration statistics module, configured to count the duration of continuous use of the insurance terminal by the service terminal; and

   The health prompt module is configured to compare the measured continuous usage duration with the preset usage duration; if the statistical continuous usage duration exceeds the preset usage duration, return the health prompt data to the service terminal.
9. The device according to claim 6, further comprising:

   a suggestion processing module, configured to obtain a usage feedback recommendation returned by the service terminal by using the insurance title application, and store the information;

   Receiving a suggestion query request sent by the development terminal in a development mode of the insurance topic application; and

   The stored usage feedback suggestion is sent to the development terminal according to the suggested query request.
10. The device according to claim 6, further comprising:

    a document processing module, configured to receive a request document query request sent by the development terminal in a development mode of the insurance title application;

    Extracting a function identifier in the request document query request;

    Query the requirements document corresponding to the function identifier; and

    Return the queried requirements document to the development terminal.
11. A computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executed by the one or more processors such that the one or more The processors perform the following steps:

    Obtaining an insurance title acquisition instruction sent by the service terminal through the insurance topic application;

    Extracting a salesperson account number and a topic type identifier in the insurance title acquisition instruction;

    Querying the answer history record according to the salesperson account number and the topic type identifier;

    Querying, in the answer history record, an insurance title identifier whose answer error rate is greater than a preset error rate;

    Obtaining the insurance title data corresponding to the inquired insurance title identifier; and

    The obtained insurance title data is sent to the service terminal.
12. The computer apparatus according to claim 11, wherein said computer readable instructions are executed by said processor such that said processor transmits said generated insurance title data to said service terminal After that, also perform the following steps:

    Receiving the answer data returned by the service terminal according to the insurance title data;

    Obtaining the correct answer corresponding to the insurance title identifier;

    Comparing the correct answer with the answer of the question in the answer data to obtain a result of the answer; and

    Corresponding to the answer to the salesperson account to generate a reply history record, and returning the answer result to the service terminal.
13. The computer apparatus according to claim 11, wherein said processor further performs the following steps when said computer readable instructions are executed:

    Counting the duration of continuous use of the insurance terminal by the service terminal;

    Compare the measured duration of continuous use with the preset duration of use; and

    And if the counted continuous use duration exceeds the preset use duration, the health prompt data is returned to the service terminal.
14. The computer apparatus according to claim 11, wherein said processor further performs the following steps when said computer readable instructions are executed:

    Obtaining usage feedback suggestions returned by the service terminal through the insurance title application and storing;

    Receiving a suggestion query request sent by the development terminal in a development mode of the insurance topic application; and

    The stored usage feedback suggestion is sent to the development terminal according to the suggested query request.
15. The computer apparatus according to claim 11, wherein said processor further performs the following steps when said computer readable instructions are executed:

    Receiving a demand document query request sent by the development terminal in a development mode of the insurance topic application;

    Extracting a function identifier in the request document query request;

    Query the requirements document corresponding to the function identifier; and

    Return the queried requirements document to the development terminal.
16. One or more non-transitory computer readable storage mediums storing computer readable instructions, when executed by one or more processors, cause the one or more processors to perform the following steps:

    Obtaining an insurance title acquisition instruction sent by the service terminal through the insurance topic application;

    Extracting a salesperson account number and a topic type identifier in the insurance title acquisition instruction;

    Querying the answer history record according to the salesperson account number and the topic type identifier;

    Querying, in the answer history record, an insurance title identifier whose answer error rate is greater than a preset error rate;

    Obtaining the insurance title data corresponding to the inquired insurance title identifier; and

    The obtained insurance title data is sent to the service terminal.
17. A storage medium according to claim 16, wherein said computer readable instructions are executed by said processor such that said processor transmits said generated insurance title data to said service terminal After that, also perform the following steps:

    Receiving the answer data returned by the service terminal according to the insurance title data;

    Obtaining the correct answer corresponding to the insurance title identifier;

    Comparing the correct answer with the answer of the question in the answer data to obtain a result of the answer; and

    Corresponding to the answer to the salesperson account to generate a reply history record, and returning the answer result to the service terminal.
18. The storage medium of claim 16 wherein said computer readable instructions are further executed by said processor to perform the following steps:

    Counting the duration of continuous use of the insurance terminal by the service terminal;

    Compare the measured duration of continuous use with the preset duration of use; and

    And if the counted continuous use duration exceeds the preset use duration, the health prompt data is returned to the service terminal.
19. The storage medium of claim 16 wherein said computer readable instructions are further executed by said processor to perform the following steps:

    Obtaining usage feedback suggestions returned by the service terminal through the insurance title application and storing;

    Receiving a suggestion query request sent by the development terminal in a development mode of the insurance topic application; and

    The stored usage feedback suggestion is sent to the development terminal according to the suggested query request.
20. The storage medium of claim 16 wherein said computer readable instructions are further executed by said processor to perform the following steps:

    Receiving a demand document query request sent by the development terminal in a development mode of the insurance topic application;

    Extracting a function identifier in the request document query request;

    Query the requirements document corresponding to the function identifier; and

    Return the queried requirements document to the development terminal.

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