CN108255903A - Insure problem data processing method, device, computer equipment and storage medium - Google Patents
Insure problem data processing method, device, computer equipment and storage medium Download PDFInfo
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- CN108255903A CN108255903A CN201710256010.5A CN201710256010A CN108255903A CN 108255903 A CN108255903 A CN 108255903A CN 201710256010 A CN201710256010 A CN 201710256010A CN 108255903 A CN108255903 A CN 108255903A
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- topic
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- service terminal
- problem data
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/25—Integrating or interfacing systems involving database management systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
Abstract
Insure problem data processing method, device, computer equipment and storage medium the present invention relates to a kind of, the method includes：Obtain the insurance topic acquisition instruction that service terminal is sent by insuring topic application；Extract the business personnel's account and topic types mark in the insurance topic acquisition instruction；According to business personnel's account and topic types mark inquiry answer historical record；The insurance topic mark that answer error rate is more than default error rate is inquired in the answer historical record；It obtains the insurance topic inquired and identifies corresponding insurance problem data；The insurance problem data got is sent to the service terminal.Method, apparatus provided by the invention, computer equipment and storage medium, the corresponding insurance problem data of the insurance topic inquired mark is sent to by service terminal based on the analysis to answer historical record, so that the insurance problem data returned has specific aim relative to business personnel, the utilization rate of answer historical record is improved.
Description
Technical field
The present invention relates to technical field of data processing, more particularly to a kind of insurance problem data processing method, device, meter
Calculate machine equipment and storage medium.
Background technology
With the development of computer technology and Internet technology, more and more business all rely on computer and interconnection
Net.It in insurance industry, needs to give business personnel training, business personnel is made to have various insurance knowledge and business skill and right
Insurance products have enough understandings.
Traditional training method is that business personnel is focused on fixed-site, and business personnel is giveed training, and still, business personnel needs
Business is often talked outside, it is difficult to there is the unified time to participate in training.It can be tested in training process using topic is insured,
Acquiring skill for each business personnel is improved by test, only need to record the answer result of each business personnel as answer historical record.By
It is more in business personnel's quantity, therefore answer historical record is also more, need to occupy more memory space, and answer historical record
Utilization rate is relatively low.
Invention content
Based on this, it is necessary to for answer historical record utilization rate it is relatively low the problem of, a kind of insurance problem data is provided
Processing method, device, computer equipment and storage medium.
A kind of insurance problem data processing method, the method includes：
Obtain the insurance topic acquisition instruction that service terminal is sent by insuring topic application；
Extract the business personnel's account and topic types mark in the insurance topic acquisition instruction；
According to business personnel's account and topic types mark inquiry answer historical record；
The insurance topic mark that answer error rate is more than default error rate is inquired in the answer historical record；
It obtains the insurance topic inquired and identifies corresponding insurance problem data；
The insurance problem data got is sent to the service terminal.
In one of the embodiments, it is described the insurance problem data got is sent to the service terminal after,
It further includes：
Receive the answer data that the service terminal is returned according to the insurance problem data；
It obtains the insurance topic and identifies corresponding correct option；
By the correct option compared with the topic answer in the answer data, answer result is obtained；
By answer result storage generation answer historical record corresponding with business personnel's account, and by the answer knot
Fruit is back to the service terminal.
The method further includes in one of the embodiments,：
Count continuous use duration of the service terminal to the insurance topic application；
The continuous use duration counted on is compared with default using duration；
If the continuous use duration counted on is more than described default using duration, returned to the service terminal strong
Kandy registration evidence.
The method further includes in one of the embodiments,：
The service terminal is obtained to suggest and store by the use feedback that the insurance topic application returns；
Receive the suggestion inquiry request that exploitation terminal is sent under the development mode of the insurance topic application；
The use feedback of storage is suggested being sent to the exploitation terminal according to the suggestion inquiry request.
The method further includes in one of the embodiments,：
Receive the requirement documents inquiry request that exploitation terminal is sent under the development mode of the insurance topic application；
Extract the Function Identification in the requirement documents inquiry request；
Inquiry requirement documents corresponding with Function Identification；
The requirement documents inquired are back to the exploitation terminal.
Above-mentioned insurance problem data processing method, service terminal can obtain insurance topic by insuring topic application,
After the insurance topic acquisition instruction for receiving service terminal transmission, according to the business personnel's account and topic in insurance topic acquisition instruction
Mesh type identification inquires answer historical record.Insurance of the answer error rate more than default error rate is inquired according to answer historical record
Topic identifies, and is sent the corresponding insurance problem data of the insurance topic inquired mark based on the analysis to answer historical record
To service terminal so that the insurance topic of return has specific aim relative to business personnel, improves the utilization of answer historical record
Rate.
A kind of insurance problem data processing unit, described device include：
Instruction acquisition module, the insurance topic acquisition instruction sent for obtaining service terminal by insuring topic application；
Account extraction module, for extracting the business personnel's account and topic types mark in the insurance topic acquisition instruction
Know；
Record queries module, for according to business personnel's account and topic types mark inquiry answer history note
Record；
Enquiry module is identified, for inquiring the guarantor that answer error rate is more than default error rate in the answer historical record
Dangerous topic mark；
Topic acquisition module identifies corresponding insurance problem data for obtaining the insurance topic inquired；
Topic sending module, for the insurance got problem data to be sent to the service terminal.
Described device further includes in one of the embodiments,：
Data reception module, for receiving the answer data that the service terminal is returned according to the insurance problem data；
Answer acquisition module identifies corresponding correct option for obtaining the insurance topic；
Module is submitted in answer, for the correct option compared with the topic answer in the answer data, to be answered
Inscribe result；
Generation module is recorded, for answer result storage generation answer history corresponding with business personnel's account to be remembered
Record, and the answer result is back to the service terminal.
Described device further includes in one of the embodiments,：
Duration statistical module, for counting continuous use duration of the service terminal to the insurance topic application；
Health prompt module, for the continuous use counted on duration to be compared with default using duration；It is if described
The continuous use duration counted on is more than described default using duration, then returns to health prompt data to the service terminal.
Above-mentioned insurance problem data processing unit, service terminal can obtain insurance topic by insuring topic application,
After the insurance topic acquisition instruction for receiving service terminal transmission, according to the business personnel's account and topic in insurance topic acquisition instruction
Mesh type identification inquires answer historical record.Insurance of the answer error rate more than default error rate is inquired according to answer historical record
Topic identifies, and is sent the corresponding insurance problem data of the insurance topic inquired mark based on the analysis to answer historical record
To service terminal so that the insurance topic of return has specific aim relative to business personnel, improves the utilization of answer historical record
Rate.
A kind of computer equipment, the computer equipment include memory, processor and are stored on the memory simultaneously
The computer program that can be run on the processor, the processor realize following steps when performing the computer program：
Obtain the insurance topic acquisition instruction that service terminal is sent by insuring topic application；
Extract the business personnel's account and topic types mark in the insurance topic acquisition instruction；
According to business personnel's account and topic types mark inquiry answer historical record；
The insurance topic mark that answer error rate is more than default error rate is inquired in the answer historical record；
It obtains the insurance topic inquired and identifies corresponding insurance problem data；
The insurance problem data got is sent to the service terminal.
One or more is stored with the non-volatile computer readable storage medium storing program for executing of computer executable instructions, the calculating
When machine executable instruction is executed by one or more processors so that one or more of processors perform following steps：
Obtain the insurance topic acquisition instruction that service terminal is sent by insuring topic application；
Extract the business personnel's account and topic types mark in the insurance topic acquisition instruction；
According to business personnel's account and topic types mark inquiry answer historical record；
The insurance topic mark that answer error rate is more than default error rate is inquired in the answer historical record；
It obtains the insurance topic inquired and identifies corresponding insurance problem data；
The insurance problem data got is sent to the service terminal.
Above-mentioned insurance problem data processing computer equipment and storage medium, service terminal can be by insuring topic application
Insurance topic is obtained, after the insurance topic acquisition instruction for receiving service terminal transmission, according in insurance topic acquisition instruction
Business personnel's account and topic types mark inquiry answer historical record.Answer error rate is inquired according to answer historical record to be more than
The insurance topic mark of default error rate, it is based on the analysis to answer historical record that the insurance topic inquired mark is corresponding
Insurance problem data is sent to service terminal so that the insurance topic of return has specific aim relative to business personnel, improves and answers
Inscribe the utilization rate of historical record.
Description of the drawings
Fig. 1 is the applied environment figure that problem data processing method is insured in one embodiment；
Fig. 2 is the structure diagram of the server in insurance problem data processing system in one embodiment；
Fig. 3 is the flow diagram that problem data processing method is insured in one embodiment；
Fig. 4 is the flow diagram for the step of answer compares in one embodiment；
Fig. 5 is flow diagram the step of feedback opinion is obtained in one embodiment；
The flow diagram for the step of Fig. 6 is query demand document in one embodiment；
Fig. 7 is the structure diagram that problem data processing unit is insured in one embodiment；
Fig. 8 is the structure diagram that problem data processing unit is insured in another embodiment；
Fig. 9 is the structure diagram that problem data processing unit is insured in further embodiment.
Specific embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, it is right
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
Fig. 1 is the applied environment figure that problem data processing method is insured in one embodiment.With reference to Fig. 1, the insurance topic
Data processing method is applied to insurance problem data processing system.Insure problem data processing system and include 110 He of service terminal
Server 120, wherein service terminal 110 are connect by network with server 120.Service terminal 110 can be fixed terminal or
Mobile terminal, mobile terminal can be specifically at least one of tablet computer, smart mobile phone and personal digital assistant.
Fig. 2 is the internal structure signal that Fig. 1 insures the server 120 in problem data processing system in one embodiment
Figure.As shown in Fig. 2, the server 120 includes the processor, non-volatile memory medium, memory storage connected by system bus
Device and network interface.Wherein, the non-volatile memory medium of server 120 is stored with operating system, further includes a kind of insurance topic
Mesh data processing equipment, the insurance problem data processing unit are used to implement a kind of insurance problem data processing method.Processor
It is calculated and control ability for providing, supports the operation of entire server 120, the built-in storage in server 120 is non-volatile
Property storage medium in the operation of insurance problem data processing unit environment is provided, can be stored with computer in the built-in storage can
Reading instruction when the computer-readable instruction is executed by processor, may be such that processor performs a kind of insurance problem data processing side
Method.Network interface is used to carry out network communication with service terminal 110.
As shown in figure 3, in one embodiment, a kind of insurance problem data processing method is provided, the present embodiment is with the party
Method applies the server in Fig. 1 insures problem data processing system to come for example, the step specifically includes following steps：
S302 obtains the insurance topic acquisition instruction that service terminal is sent by insuring topic application.
Specifically, insurance topic application in service terminal 110 is installed, business personnel's account is logged in insurance topic application
Number.Business personnel's registering service account in insurance topic application, the display insurance topic five application page of service terminal 110, insurance topic
Mesh five application page.The acquisition business personnel of service terminal 110 topic types of input or selection in insurance topic application are identified and are stepped on
Business personnel's account of record, according to business personnel's account and topic types the mark generation insurance topic acquisition instruction got.Wherein,
Topic types are identified as the unique mark of the type of insurance topic, and topic types can be insurance product type, insurance knowledge class
At least one of type and business skill type.Server 120 receives the insurance topic acquisition instruction that service terminal 110 is sent.
Business personnel's account and topic types mark in topic acquisition instruction are insured in S304, extraction.
Specifically, server 120 parses the insurance topic acquisition instruction received, extracts insurance by parsing and inscribes
Business personnel's account and topic types mark in mesh acquisition instruction.
S306, according to business personnel's account and topic types mark inquiry answer historical record.
Specifically, answer historical record, answer historical record and business personnel's account and topic class are store in server 120
The corresponding storage of type mark.Server 120 from insurance topic acquisition instruction extract business personnel's account and topic types mark after,
Answer historical record corresponding with business personnel's account and the topic types mark extracted is inquired in the answer historical record of storage.
Reaction time and answer are store in answer historical record as a result, answer result includes the correct corresponding insurance topic mark of answer
Know insurance mark corresponding with answer mistake.Answer historical record can also include insurance topic identify corresponding answer number,
The correct number of answer and answer errors number can also include insurance topic and identify corresponding answer error rate.
S308 inquires the insurance topic mark that answer error rate is more than default error rate in answer historical record.
Specifically, server 120, which counts, respectively insures the corresponding answer total degree of topic mark and answers in answer historical record
Errors number is inscribed, answer error rate is obtained with the answer total degree of answer errors number divided by statistics, each guarantor that will be calculated
The answer error rate of dangerous topic mark is compared with default error rate, and answer error rate is inquired more than default according to comparison result
The insurance topic mark of error rate.
In one embodiment, server 120, which counts, respectively insures the corresponding answer mistake of topic mark in answer historical record
The answer errors number of each insurance topic mark counted on is compared, according to comparison result by accidentally number with preset times
Inquire the insurance topic mark that answer errors number is more than default errors number.
S310 obtains the insurance topic inquired and identifies corresponding insurance problem data.
Specifically, insurance topic is store in server 120 and identifies corresponding insurance problem data.Server 120 is being deposited
Insurance problem data corresponding with the insurance topic mark inquired is obtained in the insurance topic of storage.
The insurance problem data got is sent to service terminal by S312.
Specifically, server 120 obtains the corresponding guarantor of insurance topic mark with inquiring in the insurance topic of storage
Dangerous problem data, using the insurance problem data that gets as the topic types mark with being extracted from insurance topic acquisition instruction
Know corresponding insurance exam pool.Server 120 randomly selects insurance topic from insurance exam pool, and the insurance topic of selection is sent to
Service terminal 110.
In one embodiment, which specifically further includes the following contents：Statistical service terminal
To the continuous use duration of insurance topic application.The continuous use duration counted on is compared with default using duration.If
The continuous use duration counted on is more than default using duration, then returns to health prompt data to service terminal.
Specifically, server 120 receives service terminal 110 and is obtained by insuring the insurance topic that topic application is sent for the first time
Instruction fetch then starts timing and obtains the continuous use duration of insurance topic application, by the continuous use duration counted on presetting
It is compared using duration.When the continuous use duration counted on, which is more than, to be preset using duration, then health prompt data are obtained,
The health prompt data got are sent to service terminal 110.Wherein, health prompt data can be " see screen time compared with
Long, please suitably rest " data of class.
In the present embodiment, service terminal can obtain insurance topic by insuring topic application, receive service terminal
After the insurance topic acquisition instruction of transmission, business personnel's account and topic types mark inquiry in insurance topic acquisition instruction
Answer historical record.Answer error rate is inquired according to answer historical record to identify more than the insurance topic of default error rate, is based on
Service terminal is sent to by the insurance topic inquired mark corresponding insurance problem data to the analysis of answer historical record, is made
The insurance topic that must be returned has specific aim relative to business personnel, improves the utilization rate of answer historical record.
As shown in figure 4, in one embodiment, the step of answer compares is further included after S312, which specifically includes
The following contents：
S402 receives the answer data that service terminal is returned according to insurance problem data.
Specifically, service terminal 110 shows the insurance problem data that server 120 returns, and business personnel is according to aobvious
The insurance problem data shown inputs answer data in service terminal 110.Service terminal 110 obtains the answer data of input, will
The answer data of acquisition are sent to server 120.Server 120 receives the answer data that service terminal is got.Answer data
Include insuring topic mark, business personnel's account and the answer of input, topic types can also be included and identified.
S404 obtains insurance topic and identifies corresponding correct option.
Specifically, each insurance topic is store in server 120 and identifies corresponding correct option.Server 120 is being deposited
The corresponding correct option of insurance topic mark with extracting is inquired in the correct option of storage.Wherein, the insurance topic extracted
Mark can be from insurance topic acquisition instruction in extract or from answer extracting data to.
S406 by correct option compared with the topic answer in answer data, obtains answer result.
Specifically, server 120 is from answer extracting data topic answer, by the correct option of acquisition and the topic extracted
Mesh answer is compared, and obtains comparison result by comparing.Answer is generated as a result, answering according to insurance topic mark and comparison result
Topic result can also include business personnel's account.
S408 by answer result storage generation answer historical record corresponding with business personnel's account, and answer result is returned
To service terminal.
Specifically, server 120 gives birth to obtained answer result with from corresponding store of business personnel's account in answer data
Into the corresponding answer historical record of business personnel's account.Meanwhile server 120 inquires terminal address corresponding with business personnel's account,
Answer result is back to by service terminal 110 according to the terminal address inquired.
In one embodiment, business personnel sends item analysis to server 120 by service terminal 110 and asks.Topic
Analysis request includes business personnel's account and insurance topic mark, can also include topic types and identify.Server 120 receives industry
Be engaged in terminal 110 send item analysis request, server 120 extract item analysis request in insurance topic mark, inquiry with
Insure topic and identify corresponding item analysis data, the item analysis data hair inquired is extremely logged in business personnel's account
Service terminal 110.
In the present embodiment, answer is generated as a result, by answer result and business personnel's account according to answer data and correct option
Corresponding storage generation answer historical record, ensures the accuracy of answer historical record, and answer result is back to service terminal,
Business personnel is allowd to recognize answer result in time by service terminal.
As shown in figure 5, in one embodiment, insurance problem data processing method, which specifically further includes, obtains feedback opinion
Step, the step specifically include the following contents：
S502 obtains service terminal by insuring the use feedback suggestion of topic application return and storing.
Specifically, business personnel input can insure the use that topic is applied in the insurance topic application of service terminal 110
Feedback opinion, business personnel trigger feedback opinion submitting button after use feedback is inputted.Service terminal 110, which detects, to be returned
Opinion submitting button is returned when being triggered, the use feedback of input is obtained, use feedback is sent to server 120.
Server 120 receives the use feedback that each service terminal 110 is sent, and the use feedback received is stored.Wherein,
It can include opinion type in use feedback.
S504 receives the suggestion inquiry request that exploitation terminal is sent under the development mode of insurance topic application.
Specifically, exploitation terminal is equipped with insurance topic application, developer logs on to insurance with developer's account and inscribes
The development mode of mesh application, developer suggest inquiry using triggering under development mode of the service terminal by insuring topic application
Request.Wherein, it is proposed that inquiry request is suggested for inquiring using feedback.Server 120 receives the suggestion that exploitation terminal is sent and looks into
Ask request.
The use feedback of storage is sent to exploitation terminal by S506 according to suggestion inquiry request.
Specifically, the terminal address of inquiry request is suggested in the extraction of server 120, according to terminal address that the use of storage is anti-
Feedback is suggested being sent to exploitation terminal.
In the present embodiment, service terminal is obtained by insuring the use that topic application returns and feeds back suggestion, according to exploitation eventually
The suggestion inquiry request sent under the development mode of insurance topic application is held, the use got feedback is suggested being back to out
Terminal is sent out, improves the collecting efficiency of use feedback.
As shown in fig. 6, in one embodiment, insurance problem data processing method specifically further includes query demand document
Step, the step specifically include the following contents：
S602 receives the requirement documents inquiry request that exploitation terminal is sent under the development mode of insurance topic application.
Specifically, business personnel's exploitation terminal triggering requirement documents inquiry under the development mode of insurance topic application is pressed
Button, service terminal 110 detect requirement documents button, the requirement documents inquiry data of input are obtained, according to the demand of input text
Shelves inquiry data generation requirement documents inquiry request.Server 120 receives the requirement documents inquiry that service terminal 110 is sent please
It asks.Wherein, requirement documents inquiry data include Function Identification.
S604 extracts the Function Identification in requirement documents inquiry request.
Specifically, server 120 parses requirement documents inquiry request, and extracting requirement documents inquiry by parsing please
Function Identification in asking.Function Identification is the unique mark for insuring the function in topic application.
S606 inquires requirement documents corresponding with Function Identification.
Specifically, the requirement documents of insurance topic application, the function mark in insurance topic application are store in server 120
Know storage corresponding with requirement documents.Server 120 from requirement documents inquiry request after Function Identification is extracted, in storage
Requirement documents corresponding with Function Identification are inquired in requirement documents.
The requirement documents inquired are back to exploitation terminal by S608.
Specifically, server 120 extracts terminal address from requirement documents inquiry request, according to the terminal address extracted
The requirement documents inquired are sent to exploitation terminal.
In the present embodiment, exploitation terminal can insurance topic application development mode under query demand document, according to need
Document is asked to understand the development situation of insurance topic application, document can be safeguarded by insurance topic application according to demand, so as to
Improve the maintenance efficiency of insurance topic application.
As shown in fig. 7, in one embodiment, a kind of insurance problem data processing unit 700 is provided, which specifically wraps
It includes：Instruction acquisition module 702, account extraction module 704, record queries module 706, mark enquiry module 708, topic obtain mould
Block 710 and topic sending module 712.
Instruction acquisition module 702 refers to for obtaining service terminal by insuring the insurance topic acquisition that topic application is sent
It enables.
Account extraction module 704, for extracting the business personnel's account and topic types mark insured in topic acquisition instruction.
Record queries module 706, for according to business personnel's account and topic types mark inquiry answer historical record.
Enquiry module 708 is identified, for inquiring the guarantor that answer error rate is more than default error rate in answer historical record
Dangerous topic mark.
Topic acquisition module 710 identifies corresponding insurance problem data for obtaining the insurance topic inquired.
Topic sending module 712, for the insurance got problem data to be sent to service terminal.
In the present embodiment, service terminal can obtain insurance topic by insuring topic application, receive service terminal
After the insurance topic acquisition instruction of transmission, business personnel's account and topic types mark inquiry in insurance topic acquisition instruction
Answer historical record.Answer error rate is inquired according to answer historical record to identify more than the insurance topic of default error rate, is based on
Service terminal is sent to by the insurance topic inquired mark corresponding insurance problem data to the analysis of answer historical record, is made
The insurance topic that must be returned has specific aim relative to business personnel, improves the utilization rate of answer historical record.
As shown in figure 8, in one embodiment, insurance problem data processing unit 700 specifically further includes：Data reception
Module 718 and record generation module 720 are submitted in block 714, answer acquisition module 716, answer.
Data reception module 714, for receiving the answer data that service terminal is returned according to insurance problem data.
Answer acquisition module 716 identifies corresponding correct option for obtaining insurance topic.
Module 718 is submitted in answer, for compared with the topic answer in answer data, correct option to be obtained answer knot
Fruit.
Generation module 720 is recorded, for the storage corresponding with business personnel's account of answer result to be generated answer historical record, and
Answer result is back to service terminal.
In the present embodiment, answer is generated as a result, by answer result and business personnel's account according to answer data and correct option
Corresponding storage generation answer historical record, ensures the accuracy of answer historical record, and answer result is back to service terminal,
Business personnel is allowd to recognize answer result in time by service terminal.
As shown in figure 9, in one embodiment, insurance problem data processing unit 700 specifically further includes：Duration counts mould
Block 722 and health prompt module 724.
Duration statistical module 722, for the continuous use duration of statistical service terminal-pair insurance topic application；
Health prompt module 724, for the continuous use counted on duration to be compared with default using duration；If system
The continuous use duration counted is more than default using duration, then returns to health prompt data to service terminal.
In one embodiment, insurance problem data processing unit 700 specifically further includes：It is recommended that processing module.
It is recommended that processing module, for obtaining service terminal by insuring the use feedback suggestion of topic application return and depositing
Storage；Receive the suggestion inquiry request that exploitation terminal is sent under the development mode of insurance topic application；According to suggestion inquiry request
The use feedback of storage is suggested being sent to exploitation terminal.
In one embodiment, insurance problem data processing unit 700 specifically further includes：Document process module.
Document process module, for receiving the requirement documents that exploitation terminal is sent under the development mode of insurance topic application
Inquiry request；Extract the Function Identification in requirement documents inquiry request；Inquiry requirement documents corresponding with Function Identification；It will inquiry
To requirement documents be back to exploitation terminal.
In the present embodiment, service terminal is obtained by insuring the use that topic application returns and feeds back suggestion, according to exploitation eventually
The suggestion inquiry request sent under the development mode of insurance topic application is held, the use got feedback is suggested being back to out
Terminal is sent out, improves the collecting efficiency of use feedback.Exploitation terminal can be looked under the development mode of insurance topic application
Ask requirement documents, according to demand document understand insurance topic application development situation, can according to demand document to insure topic
Using being safeguarded, so as to improve the maintenance efficiency of insurance topic application.
In one embodiment, a kind of computer equipment is provided, computer equipment includes memory, processor and is stored in
On memory and the computer program that can run on a processor, processor realize following steps when performing computer program：It obtains
The insurance topic acquisition instruction that service terminal is taken to be sent by insuring topic application；Business in extraction insurance topic acquisition instruction
Member's account and topic types mark；According to business personnel's account and topic types mark inquiry answer historical record；In answer history
The insurance topic mark that answer error rate is more than default error rate is inquired in record；The insurance topic mark inquired is obtained to correspond to
Insurance problem data；The insurance problem data got is sent to service terminal.
In one embodiment, the step of insurance problem data got is sent to service terminal is performed in processor
Later, memory also performs following steps：Receive the answer data that service terminal is returned according to insurance problem data；Obtain insurance
Topic identifies corresponding correct option；By correct option compared with the topic answer in answer data, answer result is obtained；It will answer
Result storage generation answer historical record corresponding with business personnel's account is inscribed, and answer result is back to service terminal.
In one embodiment, processor also performs following steps：Statistical service terminal-pair insurance topic is applied continuous
Use duration；The continuous use duration counted on is compared with default using duration；If the continuous use duration counted on
More than default using duration, then health prompt data are returned to service terminal.
In one embodiment, processor also performs following steps：It obtains service terminal and is returned by insuring topic application
Use feedback suggest and store；Receiving the suggestion inquiry sent under the development mode that exploitation terminal is applied in insurance topic please
It asks；Suggest being sent to exploitation terminal according to suggesting that inquiry request feeds back the use of storage.
In one embodiment, processor also performs following steps：Receive exploitation of the exploitation terminal in insurance topic application
The requirement documents inquiry request sent under pattern；Extract the Function Identification in requirement documents inquiry request；Inquiry and Function Identification
Corresponding requirement documents；The requirement documents inquired are back to exploitation terminal.
In the present embodiment, service terminal can obtain insurance topic by insuring topic application, receive service terminal
After the insurance topic acquisition instruction of transmission, business personnel's account and topic types mark inquiry in insurance topic acquisition instruction
Answer historical record.Answer error rate is inquired according to answer historical record to identify more than the insurance topic of default error rate, is based on
Service terminal is sent to by the insurance topic inquired mark corresponding insurance problem data to the analysis of answer historical record, is made
The insurance topic that must be returned has specific aim relative to business personnel, improves the utilization rate of answer historical record.
In one embodiment, providing one or more non-volatile computers for being stored with computer executable instructions can
Storage medium is read, when computer executable instructions are executed by one or more processors so that one or more processors perform
Following steps：Obtain the insurance topic acquisition instruction that service terminal is sent by insuring topic application；Extraction insurance topic obtains
Business personnel's account and topic types mark in instruction；According to business personnel's account and topic types mark inquiry answer history note
Record；The insurance topic mark that answer error rate is more than default error rate is inquired in answer historical record；Obtain the guarantor inquired
Dangerous topic identifies corresponding insurance problem data；The insurance problem data got is sent to service terminal.
In one embodiment, the step of insurance problem data got is sent to service terminal is performed in processor
Later, memory also performs following steps：Receive the answer data that service terminal is returned according to insurance problem data；Obtain insurance
Topic identifies corresponding correct option；By correct option compared with the topic answer in answer data, answer result is obtained；It will answer
Result storage generation answer historical record corresponding with business personnel's account is inscribed, and answer result is back to service terminal.
In one embodiment, processor also performs following steps：Statistical service terminal-pair insurance topic is applied continuous
Use duration；The continuous use duration counted on is compared with default using duration；If the continuous use duration counted on
More than default using duration, then health prompt data are returned to service terminal.
In one embodiment, processor also performs following steps：It obtains service terminal and is returned by insuring topic application
Use feedback suggest and store；Receiving the suggestion inquiry sent under the development mode that exploitation terminal is applied in insurance topic please
It asks；Suggest being sent to exploitation terminal according to suggesting that inquiry request feeds back the use of storage.
In one embodiment, processor also performs following steps：Receive exploitation of the exploitation terminal in insurance topic application
The requirement documents inquiry request sent under pattern；Extract the Function Identification in requirement documents inquiry request；Inquiry and Function Identification
Corresponding requirement documents；The requirement documents inquired are back to exploitation terminal.
In the present embodiment, service terminal can obtain insurance topic by insuring topic application, receive service terminal
After the insurance topic acquisition instruction of transmission, business personnel's account and topic types mark inquiry in insurance topic acquisition instruction
Answer historical record.Answer error rate is inquired according to answer historical record to identify more than the insurance topic of default error rate, is based on
Service terminal is sent to by the insurance topic inquired mark corresponding insurance problem data to the analysis of answer historical record, is made
The insurance topic that must be returned has specific aim relative to business personnel, improves the utilization rate of answer historical record.
One of ordinary skill in the art will appreciate that realizing all or part of flow in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, which can be stored in a computer-readable storage and be situated between
In matter, the program is when being executed, it may include such as the flow of the embodiment of above-mentioned each method.Wherein, aforementioned storage medium can be
The non-volatile memory mediums such as magnetic disc, CD, read-only memory (Read-Only Memory, ROM) or random storage note
Recall body (Random Access Memory, RAM) etc..
Each technical characteristic of embodiment described above can be combined arbitrarily, to make description succinct, not to above-mentioned reality
It applies all possible combination of each technical characteristic in example to be all described, as long as however, the combination of these technical characteristics is not deposited
In contradiction, it is all considered to be the range of this specification record.
Embodiment described above only expresses the several embodiments of the present invention, and description is more specific and detailed, but simultaneously
It cannot therefore be construed as limiting the scope of the patent.It should be pointed out that those of ordinary skill in the art are come
It says, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the protection of the present invention
Range.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of insurance problem data processing method, the method includes：
Obtain the insurance topic acquisition instruction that service terminal is sent by insuring topic application；
Extract the business personnel's account and topic types mark in the insurance topic acquisition instruction；
According to business personnel's account and topic types mark inquiry answer historical record；
The insurance topic mark that answer error rate is more than default error rate is inquired in the answer historical record；
It obtains the insurance topic inquired and identifies corresponding insurance problem data；
The insurance problem data got is sent to the service terminal.
2. according to the method described in claim 1, it is characterized in that, it is described the insurance problem data got is sent to it is described
After service terminal, further include：
Receive the answer data that the service terminal is returned according to the insurance problem data；
It obtains the insurance topic and identifies corresponding correct option；
By the correct option compared with the topic answer in the answer data, answer result is obtained；
By answer result storage generation answer historical record corresponding with business personnel's account, and the answer result is returned
It is back to the service terminal.
3. according to the method described in claim 1, it is characterized in that, the method further includes：
Count continuous use duration of the service terminal to the insurance topic application；
The continuous use duration counted on is compared with default using duration；
If the continuous use duration counted on is more than described default using duration, returns to health to the service terminal and carry
Registration evidence.
4. according to the method described in claim 1, it is characterized in that, the method further includes：
The service terminal is obtained to suggest and store by the use feedback that the insurance topic application returns；
Receive the suggestion inquiry request that exploitation terminal is sent under the development mode of the insurance topic application；
The use feedback of storage is suggested being sent to the exploitation terminal according to the suggestion inquiry request.
5. according to the method described in claim 1, it is characterized in that, the method further includes：
Receive the requirement documents inquiry request that exploitation terminal is sent under the development mode of the insurance topic application；
Extract the Function Identification in the requirement documents inquiry request；
Inquiry requirement documents corresponding with Function Identification；
The requirement documents inquired are back to the exploitation terminal.
6. a kind of insurance problem data processing unit, which is characterized in that described device includes：
Instruction acquisition module, the insurance topic acquisition instruction sent for obtaining service terminal by insuring topic application；
Account extraction module, for extracting the business personnel's account and topic types mark in the insurance topic acquisition instruction；
Record queries module, for according to business personnel's account and topic types mark inquiry answer historical record；
Enquiry module is identified, for inquiring the insurance topic that answer error rate is more than default error rate in the answer historical record
Target is known；
Topic acquisition module identifies corresponding insurance problem data for obtaining the insurance topic inquired；
Topic sending module, for the insurance got problem data to be sent to the service terminal.
7. device according to claim 6, which is characterized in that described device further includes：
Data reception module, for receiving the answer data that the service terminal is returned according to the insurance problem data；
Answer acquisition module identifies corresponding correct option for obtaining the insurance topic；
Module is submitted in answer, for compared with the topic answer in the answer data, the correct option to be obtained answer knot
Fruit；
Generation module is recorded, for answer result storage corresponding with business personnel's account to be generated answer historical record,
And the answer result is back to the service terminal.
8. device according to claim 6, which is characterized in that described device further includes：
Duration statistical module, for counting continuous use duration of the service terminal to the insurance topic application；
Health prompt module, for the continuous use counted on duration to be compared with default using duration；If the statistics
The continuous use duration arrived is more than described default using duration, then returns to health prompt data to the service terminal.
9. a kind of computer equipment, the computer equipment includes memory, processor and is stored on the memory and can
The computer program run on the processor, the processor realize following steps when performing the computer program：
Obtain the insurance topic acquisition instruction that service terminal is sent by insuring topic application；
Extract the business personnel's account and topic types mark in the insurance topic acquisition instruction；
According to business personnel's account and topic types mark inquiry answer historical record；
The insurance topic mark that answer error rate is more than default error rate is inquired in the answer historical record；
It obtains the insurance topic inquired and identifies corresponding insurance problem data；
The insurance problem data got is sent to the service terminal.
10. one or more is stored with the non-volatile computer readable storage medium storing program for executing of computer executable instructions, the calculating
When machine executable instruction is executed by one or more processors so that one or more of processors perform following steps：
Obtain the insurance topic acquisition instruction that service terminal is sent by insuring topic application；
Extract the business personnel's account and topic types mark in the insurance topic acquisition instruction；
According to business personnel's account and topic types mark inquiry answer historical record；
The insurance topic mark that answer error rate is more than default error rate is inquired in the answer historical record；
It obtains the insurance topic inquired and identifies corresponding insurance problem data；
The insurance problem data got is sent to the service terminal.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710256010.5A CN108255903B (en) | 2017-04-18 | 2017-04-18 | Insurance subject data processing method and device, computer equipment and storage medium |
| PCT/CN2018/082263 WO2018192378A1 (en) | 2017-04-18 | 2018-04-09 | Method and device for processing insurance question data, computer apparatus, and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710256010.5A CN108255903B (en) | 2017-04-18 | 2017-04-18 | Insurance subject data processing method and device, computer equipment and storage medium |
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| CN108255903A true CN108255903A (en) | 2018-07-06 |
| CN108255903B CN108255903B (en) | 2021-03-23 |
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| WO (1) | WO2018192378A1 (en) |
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Also Published As
| Publication number | Publication date |
|---|---|
| WO2018192378A1 (en) | 2018-10-25 |
| CN108255903B (en) | 2021-03-23 |
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