WO2018158881A1 - Work instruction system, information processing device, program, and work instruction method - Google Patents

Work instruction system, information processing device, program, and work instruction method Download PDF

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Publication number
WO2018158881A1
WO2018158881A1 PCT/JP2017/008121 JP2017008121W WO2018158881A1 WO 2018158881 A1 WO2018158881 A1 WO 2018158881A1 JP 2017008121 W JP2017008121 W JP 2017008121W WO 2018158881 A1 WO2018158881 A1 WO 2018158881A1
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WO
WIPO (PCT)
Prior art keywords
work
time
items
instruction
priority
Prior art date
Application number
PCT/JP2017/008121
Other languages
French (fr)
Japanese (ja)
Inventor
峯　慎吾
賢一 小泉
剛之 若土
井上　淳
慎司 前田
Original Assignee
三菱電機株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 三菱電機株式会社 filed Critical 三菱電機株式会社
Priority to JP2018568452A priority Critical patent/JP6548842B2/en
Priority to PCT/JP2017/008121 priority patent/WO2018158881A1/en
Priority to TW106114249A priority patent/TW201833854A/en
Publication of WO2018158881A1 publication Critical patent/WO2018158881A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Definitions

  • the present invention relates to a work instruction system, an information processing apparatus, a program, and a work instruction method, and more particularly to a work instruction system, an information processing apparatus, a program, and a work instruction method for displaying work instructions to be performed by an operator.
  • Patent Literature 1 discloses an inspection support system that includes a portable terminal that displays and inputs inspection information, and a management device that manages inspection information by transmitting and receiving inspection information to and from the portable terminal. ing.
  • a work instruction can be displayed only in accordance with inspection master information pre-configured with text data in CSV (Comma-Separated Values) format or the like.
  • CSV Common-Separated Values
  • the worker performs work items in order from the top according to the list of work instructions. And if the worker cannot complete all work items in time due to work delays due to lack of skills, interruption of sudden work, customer requests, etc., it will be at the bottom of the list regardless of the priority of work items There is a problem that a certain work item is carried over until the next work.
  • the present invention has been made to solve the above-described problems.
  • the work instruction is performed in consideration of the remaining work time and the priority for each work item.
  • the purpose is to be able to.
  • the work instruction system performs a plurality of work objects, a plurality of work items each of which represents each of the plurality of works, and the plurality of works.
  • the total work time and the organization information indicating the work order of the plurality of work, the priority indicating the degree of necessity of each of the plurality of work items, and the work time of each of the plurality of work items A storage unit for storing work information, and the plurality of work objects, the plurality of work items, the priority, the work time, the total work time, and the work order based on the composition information and the work information
  • a work instruction file is generated, and an additional file for displaying a work instruction for instructing work contents of each of the plurality of work items is generated based on the work instruction file.
  • a work instruction display processing unit that displays the work instructions corresponding to each of the work items on the display unit in the work order, the work instruction display processing unit based on the display history of the work instructions, By identifying the accumulated work time from the start of work to the present, and subtracting the accumulated work time from the total work time, the remaining work time is calculated, and within the plurality of work items indicated in the work instruction file
  • the required work time is calculated by summing the work times of the unexecuted work items, and if the remaining work time is less than or equal to the required work time, the remaining work time is By specifying an exclusion target in the order of low priority in the unexecuted work item so as to be longer, and by excluding the work item specified as the exclusion target from the unexecuted work item, The work instruction of the excluded work item is not displayed
  • the work instruction system performs a plurality of work objects, a plurality of work items each of which represents each of the plurality of works, and the plurality of works.
  • a second priority indicating the degree of necessity of performing work on each of the plurality of work targets is calculated.
  • the display unit for displaying various screen images, and the work instruction file group the work instructions corresponding to each of the plurality of work items indicated in the work instruction file are arranged in the work order.
  • a work instruction display processing unit to be displayed on the display unit wherein the work instruction display processing unit specifies a cumulative work time from the start of work to the present based on a display history of the work instruction, and the total work The remaining work time is calculated by subtracting the work accumulation time from the time, and before the unexecuted work items in the plurality of work items indicated in the work instruction file
  • the plurality of tasks are set such that the remaining work time is longer than the required work time.
  • the exclusion targets are specified in order of the second priority, and the work items in the specified exclusion targets are the unexecuted tasks.
  • the information processing apparatus includes a plurality of work targets that are targets for performing a plurality of work, a plurality of work items each indicating the plurality of work, and a plurality of work items.
  • a priority indicating each degree of necessity, a work time of each of the plurality of work items, a total work time in which the plurality of work can be performed, and a work instruction file indicating a work order of the plurality of work, and Based on the work instruction file, a storage unit for storing a work instruction file group including an additional file for displaying a work instruction for instructing work contents of each of the plurality of work items, and various screen images are displayed.
  • the work instruction corresponding to each of the plurality of work items indicated in the work instruction file is displayed on the display unit in the work order.
  • a work instruction display processing unit wherein the work instruction display processing unit identifies a work accumulated time from the start of work to the present based on a display history of the work instruction, and the work accumulated time from the total work time.
  • the remaining work time is calculated by subtracting, and the required work time is calculated by adding the work times of the unexecuted work items in the plurality of work items indicated in the work instruction file.
  • the exclusion target is specified in the order of lower priority in the unexecuted work items so that the remaining work time becomes longer than the required work time.
  • the work instruction of the excluded work item is not displayed on the display unit.
  • the information processing apparatus includes a plurality of work targets that are targets for performing a plurality of work, a plurality of work items each indicating the plurality of work, and a plurality of work items.
  • a first priority indicating the degree of necessity of each
  • a second priority indicating the degree of necessity of performing work on each of the plurality of work targets, the work time of each of the plurality of work items,
  • a work instruction file indicating the total work time during which a plurality of work can be performed and a work order of the plurality of works, and a work instruction for instructing the work contents of each of the plurality of work items based on the work instruction file
  • a plurality of work items indicated in the work instruction file based on the work instruction file group a storage unit for storing an additional file for displaying, a display part for displaying various screen images, and the work instruction file group
  • a work instruction display processing unit that displays the work instructions corresponding to each on the display unit in the work order, the work instruction display processing unit based on a display history
  • the program according to the first aspect of the present invention includes a computer, a plurality of work targets to be subjected to a plurality of work, a plurality of work items each indicating the plurality of work, and the plurality of work items.
  • a priority indicating the degree of necessity of each of the plurality of work items, a work time of each of the plurality of work items, a total work time capable of performing the plurality of work, a work instruction file indicating a work order of the plurality of work, and
  • a storage unit for storing a work instruction file group including an additional file for displaying a work instruction for instructing work contents of each of the plurality of work items, and various screen images are displayed.
  • the work instructions corresponding to each of the plurality of work items indicated in the work instruction file are in the work order.
  • a work instruction display processing unit to be displayed on the display unit wherein the work instruction display processing unit specifies a work accumulation time from the start of work to the present based on a display history of the work instruction, The remaining work time is calculated by subtracting the work accumulation time from the total work time, and the work times of the unexecuted work items in the plurality of work items indicated in the work instruction file are summed. Therefore, when the required work time is calculated and the remaining work time is equal to or less than the required work time, the priority is set in the unexecuted work items so that the remaining work time is longer than the required work time.
  • the work instructions of the excluded work items Wherein the not displayed on the display unit.
  • the program according to the second aspect of the present invention includes a computer, a plurality of work targets to be subjected to a plurality of work, a plurality of work items each indicating the plurality of work, and the plurality of work items.
  • a first priority indicating the degree of necessity of each of the two
  • a second priority indicating the degree of necessity of performing the work in each of the plurality of work objects
  • the work time of each of the plurality of work items
  • a work instruction file indicating the total work time in which the plurality of works can be performed and a work order of the plurality of works
  • a work instructing work contents of each of the plurality of work items based on the work instruction file
  • a plurality of work objects that are targets for performing a plurality of works, a plurality of work items each indicating the plurality of works, and the plurality of works are performed.
  • the total work time and the organization information indicating the work order of the plurality of work, the priority indicating the degree of necessity of each of the plurality of work items, and the work time of each of the plurality of work items Based on the work information, generate a work instruction file indicating the plurality of work objects, the plurality of work items, the priority, the work time, the total work time, and the work order, and based on the work instruction file
  • a work instruction file group is generated by adding an additional file for displaying a work instruction indicating the work content of each of the plurality of work items to the work instruction file, and the work instruction file is displayed.
  • the work instructions corresponding to each of the plurality of work items indicated in the work instruction file are displayed in the work order based on a group of files, and from the work start to the current based on the display history of the work instructions.
  • the remaining work time is calculated by subtracting the work accumulated time from the total work time, and the unexecuted in the plurality of work items indicated in the work instruction file By calculating the required work time by totaling the work time of the work items, if the remaining work time is less than or equal to the required work time, so that the remaining work time is longer than the required work time, By specifying an exclusion target in the order of low priority in the unexecuted work item, and excluding the work item specified as the exclusion target from the unexecuted work item, the excluded work Characterized in that it does not display the work instruction eyes.
  • the work instruction method performs a plurality of work objects that are targets for performing a plurality of work, a plurality of work items each indicating each of the plurality of works, and the plurality of works.
  • Information indicating the total work time and the order of work of the plurality of work, and the first priority indicating the degree of necessity of each of the plurality of work items and the work of each of the plurality of work items.
  • a second priority indicating the degree of necessity of performing work on each of the plurality of work objects is calculated, and the plurality of work objects, the second priority,
  • a work instruction file indicating the plurality of work items, the first priority, the work time, the total work time, and the work order is generated, and each of the plurality of work items is generated based on the work instruction file.
  • Work contents A work instruction file group is generated by adding an additional file for displaying a work instruction to be instructed to the work instruction file, and the plurality of files indicated in the work instruction file are displayed based on the work instruction file group.
  • the work instructions corresponding to each of the work items are displayed in the work order, the work accumulated time from the work start to the present is specified based on the display history of the work instructions, and the work accumulated from the total work time
  • the remaining work time is calculated by subtracting the time
  • the required work time is calculated by summing the work times of the unexecuted work items in the plurality of work items indicated in the work instruction file. If the remaining work time is less than or equal to the required work time, the unexecuted work among the plurality of work objects is set so that the remaining work time is longer than the required work time.
  • the exclusion is performed by excluding the work items in the identified exclusion target from the unexecuted work items.
  • the work instructions of the work items that have been made are not displayed.
  • the work instruction when displaying a work instruction to an operator, can be performed in consideration of the remaining work time and the priority for each work item.
  • FIG. 1 is a block diagram schematically showing a configuration of a work instruction system according to Embodiments 1 to 3.
  • FIG. 2 is a block diagram schematically showing a configuration of a mobile terminal in the first embodiment.
  • FIG. FIG. 2 is a block diagram schematically showing a configuration of a server device in the first embodiment.
  • 2 is a block diagram schematically showing a hardware configuration of a mobile terminal according to Embodiment 1.
  • FIG. FIG. 2 is a block diagram schematically showing a hardware configuration of a server device in the first embodiment.
  • 6 is a flowchart showing processing for generating a work instruction file in the work instruction system according to the first embodiment. 6 is a schematic diagram illustrating an example of work information registered in a work information storage unit in Embodiment 1.
  • FIG. 1 is a block diagram schematically showing a configuration of a work instruction system according to Embodiments 1 to Embodiments 1 to 3.
  • FIG. 2 is a block diagram schematically showing a configuration of a mobile terminal
  • FIG. 6 is a schematic diagram illustrating an example of media information in Embodiment 1.
  • FIG. 6 is a schematic diagram illustrating a first example of a work instruction file according to Embodiment 1.
  • FIG. 6 is a schematic diagram illustrating a second example of a work instruction file in Embodiment 1.
  • FIG. It is a flowchart which shows the prior preparation performed in an office etc., before using the work instruction
  • 3 is a flowchart showing processing when the work instruction system according to Embodiment 1 is used at a work site.
  • 6 is a schematic diagram illustrating an example of a work instruction screen image in the work instruction system according to Embodiment 1.
  • FIG. 1 is a schematic diagram illustrating an example of a work instruction screen image in the work instruction system according to Embodiment 1.
  • FIG. 6 is a schematic diagram illustrating an example of a result list display screen image in the work instruction system according to Embodiment 1.
  • FIG. 4 is a first flowchart showing a work progress management process in the work instruction system according to the first embodiment.
  • 6 is a second flowchart showing a work progress management process in the work instruction system according to the first embodiment.
  • 6 is a flowchart showing priority determination processing in the work instruction system according to the first embodiment.
  • 6 is a flowchart showing post-processing in the work instruction system according to the first embodiment.
  • FIG. 5 is a block diagram schematically showing a configuration of a server device in a second embodiment.
  • FIG. 10 is a block diagram schematically showing a configuration of a mobile terminal in a third embodiment.
  • FIG. 1 is a block diagram schematically showing a configuration of a work instruction system 100 according to the first embodiment.
  • the work instruction system 100 includes a mobile terminal 110 and a server device 150.
  • the mobile terminal 110 and the server device 150 can communicate via the network 101.
  • the work instruction system 100 is applied to elevator maintenance work.
  • the portable terminal 110 is a terminal (information processing apparatus) that can be brought into the work site, such as a smartphone, a tablet PC (Personal Computer), a notebook PC, or a head-mounted display.
  • the mobile terminal 110 may be a terminal located at a place different from the actual work site.
  • the server device 150 is a device that integrally manages information uploaded from a client terminal via a network, such as a Web server.
  • the server device 150 manages information such as work results uploaded from the mobile terminal 110.
  • FIG. 2 is a block diagram schematically showing the configuration of the mobile terminal 110.
  • the portable terminal 110 includes a display unit 111, an input reception unit 112, an in-terminal time acquisition unit 113, a communication unit 114, and a work instruction display processing unit 120.
  • the display unit 111 displays various screen images.
  • the input receiving unit 112 receives an input operation from an operator.
  • the in-terminal time acquisition unit 113 can be realized by a mechanism such as a network identity and time zone (NITZ) that acquires time information on radio waves and sets in-terminal time information.
  • NITZ network identity and time zone
  • the communication unit 114 communicates with the server device 150 via the network 101.
  • the work instruction display processing unit 120 downloads a work instruction file group, which will be described later, from the server device 150 via the communication unit 114, and based on the work instruction file group, a plurality of work instruction files indicated by a work instruction file, which will be described later. Work instructions corresponding to unexecuted work items are displayed on the display unit 111 in order. Here, the work instruction instructs the work content of the corresponding work item.
  • the work instruction display processing unit 120 can be realized by a browser or the like that can display a screen image by a work instruction display processing program configured by a Web application or the like.
  • the work instruction display processing unit 120 performs processing for displaying a screen image (work instruction screen image) indicating a work instruction on the mobile terminal 110 using media such as video, audio, and text. Further, the work instruction display processing unit 120 may be realized by a native application that is installed and used in the mobile terminal 110, or a hybrid application that activates a Web application within the native application.
  • the work instruction display processing unit 120 includes a download unit 121, an upload unit 122, a file storage unit 123, a display processing unit 124, a work result input processing unit 125, a work progress management unit 126, and a priority determination unit 127. With.
  • the download unit 121 accesses the server device 150 via the communication unit 114 and performs a work instruction.
  • Download files are the work instruction file generated in the server apparatus 150 and the work instruction extracted from the work information storage unit 151 functioning as a work information DB (Data Base) in association with the work item.
  • Files such as video, audio, text, etc., and HTML (HyperText Markup Language), JavaScript (registered trademark) or CSS (Cascading Style Sheets) files prepared in advance as screen templates for the work instruction display processing unit 120 A group.
  • Media for instructing work can be displayed on the display unit 111 by controlling the configuration, operation, design, and the like of the screen using a file group such as HTML, JavaScript, or CSS.
  • a file extracted from the work information storage unit 151 in association with a work item is referred to as an additional file.
  • the additional file is a file including information necessary for displaying a work instruction.
  • the upload unit 122 Upon receiving an input operation performed by an operator for requesting upload, such as tapping an upload button, from the input receiving unit 112, the upload unit 122 accesses the server device 150 via the communication unit 114, and the mobile terminal The work result input to the work result input processing unit 125 in 110 is uploaded to the server device 150.
  • the file storage unit 123 functions as a storage unit that stores files such as data and programs necessary for processing in the mobile terminal 110.
  • the file storage unit 123 stores a work instruction file group downloaded by the download unit 121, a work result file input to the work result input processing unit 125, and the like.
  • the display processing unit 124 generates a work instruction screen image indicating a work instruction based on the work instruction file group stored in the file storage unit 123 and outputs the work instruction screen image to the display unit 111 to display the work instruction screen image. Displayed on the unit 111.
  • the display processing unit 124 acquires an operation log on the work instruction screen image displayed on the display unit 111 and stores the operation log in the file storage unit 123. In this operation log, there are a display history indicating when a work instruction of which work item is displayed on the display unit 111 and a button operation history indicating when the button displayed on the work instruction screen image is pressed. It shall be included.
  • the work result input processing unit 125 acquires the work result and work evidence input from the worker who worked according to the work instruction screen image displayed by the display processing unit 124. Then, the work result input processing unit 125 stores the acquired work result and work evidence in the file storage unit 123.
  • the work result input processing unit 125 is realized by, for example, an input button and a camera activation button implemented by a description such as HTML, JavaScript, or CSS.
  • the work progress management unit 126 manages the remaining items (unexecuted work items) and the remaining work time, and determines whether the remaining items can be completed within the remaining work time. For example, the work progress management unit 126 specifies the work accumulated time from the start of work to the present based on the work instruction display history, and subtracts the specified work accumulated time from the total work time, thereby remaining work time. Is calculated. In addition, the work progress management unit 126 calculates the required work time by totaling the work times of the unexecuted work items. Then, the work progress management unit 126 determines whether or not the calculated required work time is longer than the calculated remaining work time.
  • the work progress management unit 126 excludes any of the plurality of work items from the unexecuted work items, and removes the work items that have not been performed and the total work time has not elapsed. Return the completed work item to an unexecuted work item.
  • the priority determination unit 127 is called when the work progress management unit 126 determines that the remaining items cannot be completed within the remaining work time, and displays priority information for each work item described in the work instruction file. Browse, select the work item to be excluded, and set the exclusion flag. For example, the priority determination unit 127 specifies an exclusion target in the order of low priority in the unexecuted work item, and excludes the work item specified as the exclusion target from the unexecuted work item, so that the required work time Keep the remaining work time or less.
  • the priority determination unit 127 specifies and specifies the exclusion targets in order of decreasing priority from among the plurality of work targets that include only unexecuted work items.
  • the work time can be reduced without deteriorating work efficiency.
  • the order in which the work time that can be reduced is long, or the order described in the upper part of the work instruction file (the order in which the work is performed is the fastest), etc. What is necessary is just to specify a work item or work object as an exclusion object one by one in a predetermined order.
  • FIG. 3 is a block diagram schematically showing the configuration of the server device 150.
  • the server device 150 includes a work information storage unit 151, a work instruction file generation unit 152, a file storage unit 155, a work record storage unit 156, and a communication unit 157.
  • the work information storage unit 151 is a storage unit that functions as a work information DB that stores work information.
  • the work information indicates, for each work item, a priority (first priority) indicating the degree of necessity of the work item and a work time (first work time) of the work item.
  • the priority may be automatically determined from at least one of a predetermined value, past work history, and failure prediction.
  • the work information storage unit 151 also functions as a media information DB that stores media information for performing work instructions such as video, audio, and text for each work item. Further, the work information storage unit 151 may function as a DB that stores Excel (registered trademark) files, CSV files, XML files, and the like.
  • the work instruction file generation unit 152 generates a work instruction file for each work day and each worker from the work information storage unit 151 based on the composition information. Specifically, the work instruction file generation unit 152 arranges the work items in the work order, sets the worker and the work date for each work item, and when and who executes the work items. Create the organization information in which is set. The organization information may be input by an administrator or reflected from an organization schedule that is automatically generated.
  • the work instruction file generation unit 152 receives the composition information file, the work instruction file generation unit 152 extracts, from the work information storage unit 151, the priority corresponding to the work item included in the composition information, the work time, and the media information for performing the work instruction. Then, a work instruction file is generated.
  • the work instruction file generation unit 152 determines the degree of necessity of performing work on each of a plurality of work targets based on the work information stored in the work information storage unit 151 and the separately created organization information.
  • a priority (second priority) to be shown and a work time (second work time) that is a time for performing work in each of the plurality of work objects are calculated.
  • the work instruction file generation unit 152 includes a plurality of work targets, a priority (second priority) of each of the plurality of work targets, a work time (second work time) of each of the plurality of work targets, a plurality of A work instruction file indicating a work item, a priority (first priority) of each of the plurality of work items, a work time (first work time) of each of the plurality of work items, a total work time, and a work order. Generate. Then, the work instruction file generation unit 152 adds an additional file for displaying a work instruction indicating the work contents of each of the plurality of work items to the generated work instruction file based on the work instruction file. A work instruction file group is generated. The additional file is generated based on media information and the like stored in the work information storage unit 151.
  • the work instruction file generation unit 152 includes a work instruction generation unit 153 and a priority setting unit 154.
  • the work instruction generation unit 153 determines who, when, which work, and in what order based on the scheduling information and the like, and extracts work items corresponding to the determined contents from the work information storage unit 151. Thus, for each worker, a work instruction temporary file indicating the work date and time (work start date and work end date and time), work target, work item, and total work time is generated. Further, the work instruction generation unit 153 extracts an additional file from the work information storage unit 151 based on the work item indicated by the work instruction temporary file, and the work including the extracted additional file and the generated work instruction temporary file. A temporary instruction file group is generated.
  • the priority setting unit 154 acquires the work instruction temporary file group generated by the work instruction generating unit 153. Then, the priority setting unit 154 sets the work item, the priority of the work target, and the work time in the work instruction temporary file included in the work instruction temporary file group, thereby converting the work instruction temporary file into the work instruction file. Update. Accordingly, the priority setting unit 154 generates a work instruction file group and stores it in the file storage unit 155.
  • the file storage unit 155 stores the work instruction file group generated by the priority setting unit 154.
  • the work record storage unit 156 stores work results and work evidence input by the worker using the work result input processing unit 125 of the work instruction display processing unit 120, operation logs of the work instruction display processing unit 120, and the like as work records.
  • the work results are judgment results such as OK and NG, measurement values, and the like input by the work result input processing unit 125.
  • the work evidence is a photograph taken by the camera of the mobile terminal 110 as evidence that the worker has performed work, and sensor data such as acceleration and atmospheric pressure acquired by an internal sensor or an external sensor of the mobile terminal 110.
  • the operation log is text data of time information and operation information recorded using a button tap or screen transition of the work instruction display processing unit 120 as a trigger.
  • the operation log includes a work instruction display history and a button operation history.
  • the communication unit 157 communicates with the mobile terminal 110 via the network 101.
  • FIG. 4 is a block diagram schematically showing a hardware configuration of mobile terminal 110 in the first embodiment.
  • the mobile terminal 110 includes a CPU (Central Processing Unit) 10 for processing various program instructions, and a ROM (Read Only Memory) 11 in which a control program for the work instruction display processing unit 120 is stored.
  • a RAM (Random Access Memory) 12 capable of high-speed writing and reading, a communication I / F device 13 that communicates with the server device 150, and an HDD (Hard disc Drive) 14, an input device 15 for inputting various instructions from the operator, an information input I / F device 18 for inputting information acquired by the external sensor 16 or the external camera 17, and a display device 19 And an internal sensor 20 and an internal camera 21.
  • a CPU Central Processing Unit
  • ROM Read Only Memory
  • the CPU 10 performs various processes in accordance with a program stored in the ROM 11, a program stored in the HDD 14, or a program stored in the RAM. In addition, the CPU 10 temporarily or permanently stores data necessary for each process in the RAM 12 or the HDD 14.
  • the CPU 10 controls the entire mobile terminal 110. That is, the work instruction display processing unit 120 and the in-terminal time acquisition unit 113 of the mobile terminal 110 are realized by the CPU 10. Note that part or all of the work instruction display processing unit 120 and the in-terminal time acquisition unit 113 may be realized by a processing circuit (not shown) such as a system LSI, or realized by cooperation of a plurality of processing circuits. May be.
  • the communication I / F device 13 processes input / output with the network 101.
  • the communication I / F device 13 performs wireless communication using an antenna (not shown), for example.
  • the communication unit 114 can be realized by the CPU 10 using the communication I / F device 13.
  • the HDD 14 is composed of a magnetic memory or the like, and stores, for example, software that is a program group necessary for various processes by the CPU 10. Note that programs constituting various processing software executed by the CPU 10 may be incorporated in advance in a computer with dedicated hardware, or may be incorporated in the ROM 11 or the HDD 14 in advance. This program may be recorded on a computer-readable recording medium and provided as, for example, a computer program product, or downloaded by a computer via the network 101 or the like.
  • the input device 15 is a device that performs input such as a touch panel, a software keyboard, a numeric keypad, and a keyboard of the display unit 111, for example.
  • the mobile terminal 110 may use an input device 15 that can be connected to the mobile terminal 110 in a wired or wireless manner in addition to the input device 15 provided in the device itself.
  • the information input I / F device 18 is a communication I / F for connecting to an external device.
  • the information input I / F device 18 is controlled by the CPU 10 and constitutes an input I / F using Bluetooth (registered trademark), infrared communication, USB, cradle, SD card, contact IC card, contactless IC card, and the like. To do.
  • the input receiving unit 112 can be realized by the CPU 10 using the input device 15 and the information input I / F device 18.
  • the display device 19 outputs various types of information, and includes a display device such as an LCD (Liquid Crystal Display), a PDP (Plasma Display Panel), or a CRT (Cathode-Ray Tube) display.
  • a display device such as an LCD (Liquid Crystal Display), a PDP (Plasma Display Panel), or a CRT (Cathode-Ray Tube) display.
  • the worker performs screen operation, work result input, work evidence input, and the like in accordance with the screen image of the work instruction displayed on the display device. That is, the display unit 111 can be realized by the CPU 10 using the display device 19.
  • FIG. 5 is a block diagram schematically showing a hardware configuration of server apparatus 150 in the first embodiment.
  • the server device 150 includes a CPU 30 that processes various program instructions, a ROM 31 that stores control programs for the work instruction generation unit 153 and the priority setting unit 154, and arithmetic operations performed by the CPU 30.
  • Various instructions from the operator of the RAM 32 that can temporarily store the intermediate results, the RAM 32 that can be written and read at high speed, the communication I / F device 33 that communicates with the server device 150, the HDD 34, and the server device 150
  • An input device 35 to be input, an information input I / F device 36, and a display device 37 are provided.
  • the CPU 30 performs various processes according to a program stored in the ROM 31, a program stored in the HDD 34, or a program stored in the RAM 32. In addition, the CPU 30 temporarily or permanently stores data necessary for each process in the RAM 32 or the HDD 34.
  • the CPU 30 controls the entire server device 150. That is, the work instruction file generation unit 152, the work information storage unit 151, the file storage unit 155, and the work record storage unit 156 of the server device 150 are realized by the CPU 30. Part or all of the work instruction file generation unit 152 may be realized by a processing circuit (not shown) such as a system LSI, or may be realized by cooperation of a plurality of processing circuits.
  • the communication I / F device 33 processes input / output with the network 101.
  • the communication unit 157 can be realized by the CPU 30 using the communication I / F device 33.
  • the HDD 34 is configured with a magnetic memory or the like, and stores, for example, software that is a program group necessary for various processes by the CPU 30. Note that programs constituting various processing software by the CPU 30 may be preinstalled in hardware dedicated to the computer, or may be preinstalled in the ROM 31 or the HDD 34. This program may be recorded on a computer-readable recording medium and provided as, for example, a computer program product, or downloaded by a computer via the network 101 or the like.
  • the input device 35 is a device that performs input, such as a software keyboard, a numeric keypad, and a keyboard.
  • the information input I / F device 36 is a communication I / F for connecting to an external device.
  • the information input I / F device 36 is controlled by the CPU 30 and constitutes an input I / F using Bluetooth, infrared communication, USB, cradle, SD card, contact IC card, non-contact IC card, and the like.
  • the display device 37 outputs various types of information, and includes, for example, a display device such as an LCD, a PDP, or a CRT display.
  • a display device such as an LCD, a PDP, or a CRT display.
  • FIG. 6 is a flowchart illustrating processing for generating a work instruction file in the work instruction system 100 according to the first embodiment.
  • work information indicating work items, priority and work time for each work item, and media information for performing work instructions such as video, audio and text are registered (S10).
  • FIG. 7 is a schematic diagram illustrating an example of work information registered in the work information storage unit 151.
  • the work information 151a illustrated in FIG. 7 is table information including an ID column 151b, a priority column 151c, and a work time column 151d.
  • the ID column 151b stores an ID (work item ID) that is work item identification information that uniquely identifies a work item.
  • the priority column 151c stores the priority of the corresponding work item.
  • the priority is set according to the reasons such as the risk of injury or breakdown of the corresponding work item, the risk of failure, and the law.
  • the priority may be automatically set based on the state of the device acquired by the sensor, the past work history, and the failure prediction.
  • the work time column 151d stores a standard work time taken to execute the corresponding work item.
  • the work time may be set by the administrator, or the standard work time may be calculated from the work time obtained from the operation log of the work instruction display processing unit 120 and reflected automatically.
  • media information such as video, audio, and text for registering work items is registered in association with work items.
  • FIG. 8 is a schematic diagram showing an example of media information in the first embodiment.
  • the media information 151e shown in FIG. 8 is table information having an ID column 151f, an instruction type column 151g, a media type column 151h, and a value column 151i.
  • the ID column 151f stores an ID for uniquely identifying the corresponding work item.
  • the instruction type column 151g stores the type of work instruction to be explained on the media in the corresponding work item. For example, “Preparation” indicates a preparatory work instruction, “Inspection” indicates an inspection work instruction, “Maintenance” indicates a maintenance work instruction, and “Evidence” indicates an evidence acquisition work instruction.
  • the media type column 151h indicates the media type used for the work instruction in the corresponding work item. For example, “title” indicates that the text set to the value of the corresponding value column 151 i is highlighted on the screen as the heading of the work instruction. “Image” indicates that the image file set to the value of the corresponding value column 151 i is displayed on the screen. “Text” indicates that the text set to the value of the corresponding value column 151 i is displayed on the screen. “Input” indicates that the button set to the value of the corresponding value column 151i is selected from a button template prepared in advance and displayed on the screen.
  • Value column 151i indicates the content to be displayed on the media in the corresponding work item.
  • the work instruction generation unit 153 then extracts the work items from the work information storage unit 151 according to the organization information in which who, when and where to work is determined, and the combination of the worker and the date A temporary work instruction file is generated for each job (S11).
  • the organization information includes work date / time (work start date / time and work end date / time), worker ID, work target (property ID, machine ID, work place ID, and target device ID), ID, and total work time. And work order.
  • the organization information may be input by an administrator or reflected from an organization schedule that is automatically generated.
  • the organization information is input as a separate editing information file created by using software such as Excel (registered trademark), which is directly input by the administrator by giving the work instruction file generation unit 152 a GUI (Graphical User Interface). Or is input to the work instruction file generation unit 152 by a method such as being input as a composition information file automatically created by the composition schedule software.
  • the composition information input to the work instruction file generation unit 152 is stored in the work information storage unit 151, for example.
  • the priority setting unit 154 generates a work instruction file by setting a priority and a work time for each work item and each work target in the work instruction temporary file generated by the work instruction generation unit 153. (S12).
  • the work instruction file is divided, for example, into categories of property, unit, work place, target device, and work item, and priority and work time can be set for each category.
  • FIG. 9 is a schematic diagram illustrating an example of a work instruction file according to the first embodiment.
  • the work instruction file 155a shown in FIG. 9 includes a property column 155b, a priority (thing) column 155c, a work time (thing) column 155d, a machine column 155e, a priority (number) column 155f, Work time (issue) column 155g, work place column 155h, priority (place) column 155i, work time (place) column 155j, target device row 155k, priority (machine) row 155l, work time
  • This is table information including a (machine) column 155m, a work item column 155n, a priority (term) column 155o, and a work time (term) column 155p.
  • the property column 155b stores a property ID that is property identification information that uniquely identifies a property that is a work target such as a building and a hospital.
  • the property has one or more units.
  • the priority (thing) column 155c stores the priority of the corresponding property.
  • the work time (thing) column 155d stores the work time in the corresponding property.
  • the machine row 155e stores a machine ID that is machine identification information that uniquely identifies the elevator to be worked.
  • the unit has one or a plurality of work places.
  • the priority (number) column 155f stores the priority of the corresponding elevator.
  • the work time (issue) column 155g stores the work time in the corresponding elevator.
  • the work place column 155h stores a place ID that is place identification information for uniquely specifying a place for performing work such as a machine room, each floor, and a PIT. Note that the work place has one or a plurality of target devices.
  • the priority (place) column 155i stores the priority of the corresponding work place.
  • the work time (place) column 155j stores the work time at the corresponding work place.
  • the target device column 155k stores a device ID that is device identification information for uniquely specifying a device to be worked, such as a rope, a brake, and a door.
  • the target device has one or more work items.
  • the priority (machine) column 155l stores the priority of the corresponding target device.
  • the work time (machine) column 155m stores the work time in the corresponding target device.
  • the work item column 155n stores IDs of work items such as a rope state check and a rope tension check.
  • the work item has a medium for instructing one or a plurality of work.
  • the priority (term) column 155o stores the priority of the corresponding work item.
  • the work time (term) column 155p stores the work time in the corresponding work item.
  • the data in the work instruction file 155a is arranged in order of work from the top in consideration of work efficiency such as the movement route and switch on / off timing when the temporary work instruction file is generated. If not, work instructions are displayed in order from the top.
  • the work targets are classified into the categories of property, unit, work place, and target equipment as described above.
  • the upper category includes one or more lower categories, and the target device that is the lowest category includes one or more work items.
  • the upper category has more work items than the lower category.
  • the priority setting method will be described in detail.
  • the work items that must be carried out have a priority value of 0 and can be carried over.
  • the priority value of each work item is set to 1 or more.
  • the value may be set as follows.
  • the priority value of the work item that increases the number of visits, such as having to visit again before the next scheduled inspection is set to 1.
  • the priority value of a work item that deteriorates work efficiency such as an increase in preparation work at the next work is set to 2.
  • the priority value of the work item that does not affect the work efficiency at the next work is set to 3.
  • the priority setting unit 154 stores the priority of the corresponding work item in the priority (term) column 155o based on the work information 151a.
  • the priority setting unit 154 sets the value of the priority (machine) column 155l of the target device from the values stored in the priority (term) column 155o of the work item. For example, if the corresponding target device includes a work item with a priority of 0, the target device must be inspected, so the priority setting unit 154 sets 0 in the priority (machine) column 155l. Set.
  • the priority setting unit 154 stores the value stored in the priority (item) column 155o of the work item included in the corresponding target device. Is set as the value in the priority (machine) column 155l of the target device.
  • the value of the corresponding work place priority (place) column 155i is set from the value stored in the priority (machine) row 155l of the corresponding target device, and the priority (place) of the corresponding work place is set. From the value stored in the column 155i, the value of the priority (No.) column 155f of the corresponding unit is set, and from the value stored in the priority (No.) column 155f of the corresponding unit, the priority of the corresponding property The value of the (thing) column 155c is set.
  • Each priority value is compared for each category, and the lower the priority value, the higher the priority.
  • work items with a priority value of 0 have the highest priority, and the greater the priority value, the lower the degree of necessity. For this reason, the larger the priority value, the easier it is to be excluded later.
  • the priority can be compared for each category. Further, the priority of the upper category can be automatically set only by setting the priority value for the work item.
  • the priority setting unit 154 stores the work time of the corresponding work item in the work time (term) column 155p based on the work information 151a.
  • the priority setting unit 154 uses the total value of the work times stored in the work time (term) column 155p of the work items included in the corresponding target device as the work time (machine) column 155m of the corresponding target device.
  • work item are included in “device 1”.
  • the value of the work time (place) column 155j of the corresponding work place is set from the value stored in the work time (machine) row 155m of the corresponding target device, and the work time (place) of the corresponding work place is set. From the value stored in the column 155j, the value of the corresponding unit work time (number) column 155g is set, and from the value stored in the corresponding unit work time (number) column 155g, the corresponding item work time The value of the (thing) column 155d is set.
  • the work instruction file 155a is described in a table format.
  • the work instruction file may be configured in XML.
  • tag the entire work as ⁇ WORK>, the property as ⁇ FIELD>, the unit as ⁇ CAR>, the work place as ⁇ POSITION>, the target device as ⁇ TARGET>, and the work item as ⁇ CHECKITEM>.
  • Priorities and working times can also be set as element attributes.
  • the ⁇ CONTENT> tag has an instruction type attribute and is configured to include a combination of a plurality of work instruction media ⁇ TITLE>, ⁇ TEXT>, ⁇ IMG>, and ⁇ INPUT>.
  • FIG. 11 is a flowchart showing pre-preparation performed in an office or the like before using the work instruction system 100 according to the first embodiment at a work site.
  • the worker activates the work instruction display processing unit 120 in the portable terminal 110 in an environment where the server device 150 can be accessed using a network such as an office on the day before or on the day of the work (S20).
  • the worker instructs the portable terminal 110 to download a work instruction file group (S21).
  • the worker presses a download button displayed on the display unit 111 by the work instruction display processing unit 120 and downloads the work instruction file group stored in the server device 150 to the mobile terminal 110.
  • the work instruction file group is stored in the server device 150 for each combination of the worker and the date, and the worker can acquire only the work instruction file group of the work he / she performs on that day.
  • the work instruction display processing unit 120 Upon receiving a download instruction from the worker, transmits a download request to the server device 150 via the communication unit 114.
  • the server device 150 transmits the requested work instruction file group to the mobile terminal 110 via the communication unit 157 (S22).
  • the mobile terminal 110 ends the work instruction display processing unit 120 (S23).
  • FIG. 12 is a flowchart showing processing when the work instruction system 100 according to Embodiment 1 is used at a work site.
  • the worker brings the portable terminal 110 having downloaded the work instruction file group to the work site, and activates the work instruction display processing unit 120 at the start of the work (S30).
  • the display processing unit 124 displays a home screen image on the display unit 111 (S31).
  • the display processing unit 124 receives a selection of a display target from the worker in the input receiving unit 112, and sequentially displays a work instruction screen image on the display unit 111. It is displayed (S32).
  • the display processing unit 124 displays the work result input instruction on the work instruction screen image of the display unit 111, and the input receiving unit 112. In step S33, the work result is input from the worker.
  • the display processing unit 124 displays the work evidence input instruction on the work instruction screen image of the display unit 111, and the input receiving unit 112 Then, input of work evidence is received from the worker (S34).
  • step S35 when the “next” button in the work instruction screen image displayed on the display unit 111 is pressed (Yes in S35), the display processing unit 124 advances the process to step S36.
  • step S36 the work progress management unit 126 performs work progress management processing. This process will be described later.
  • step S36 when the work progress management unit 126 determines that the work is completed (Yes in S37), the process proceeds to step S38. If the work progress management unit 126 determines that the work is not completed (No in S37), the process returns to step S32, and the display processing unit 124 displays a work instruction screen image of the next work item on the display unit 111. Display.
  • step S38 the portable terminal 110 ends the work instruction display processing unit 120.
  • FIG. 13 is a schematic diagram illustrating an example of a work instruction screen image in the work instruction system 100 according to the first embodiment.
  • a work instruction screen image 160 shown in FIG. 13 is a screen image of a Web page constituted by a work instruction file group, and includes a progress information display field 160a, a work title display field 160b, a work instruction explanation text display field 160c, A work instruction explanatory diagram display field 160d, a work result input field 160e, a home button 160h, a next button 160i, and a result list button 160j are provided.
  • the progress information display field 160a the remaining work time and the remaining items are displayed.
  • the work title display field 160b a work headline is highlighted in text.
  • the work instruction explanatory text display field 160c an explanatory text of the work instruction is displayed in text.
  • the work instruction explanatory diagram display field 160d media for explaining the work instruction such as still images, animations, moving images, sounds, HTML, and the like are displayed.
  • an OK button 160f and an NG button 160g for inputting a work pass / fail judgment result are displayed.
  • the OK button 160f and the NG button 160g are displayed.
  • a numerical value input field (not shown) for inputting the value of the measurement value to be worked may be displayed.
  • functions corresponding to work items such as a pop-up display of information such as pass / fail criteria and measurement standard values when the button is tapped, and a function that measures time with a stopwatch are supported. Display may be performed.
  • the worker When inputting the work result, the worker performs work according to the display in the work instruction explanatory text display field 160c and the work instruction explanatory diagram display field 160d, and according to the display in the work result input field 160e, via the input reception unit 112, Enter the work result.
  • the worker when inputting work evidence, the worker performs work in accordance with the display in the work instruction explanatory text display field 160c and the work instruction explanatory diagram display field 160d, and taps the camera activation button via the input receiving unit 112. Then, information such as photographs, moving images, and sounds is acquired, and work evidence is input.
  • the home button 160h is a home instruction area that receives an input for jumping to the home screen image.
  • the next button 160i is a progress instruction input area for advancing the work instruction screen image to the next page (next work item).
  • the result list button 160j is a result list display instruction input area for transitioning to a result list screen image for displaying a list of work results.
  • FIG. 14 is a schematic diagram illustrating an example of a result list display screen image in the work instruction system 100 according to the first embodiment.
  • the result list display screen image 161 shown in FIG. 14 displays information in a table format including a work item name column 161a, a result column 161b, and an evidence column 161c.
  • the work item name column 161a displays a work item name that is the name of the work item.
  • the result column 161b displays the result input in the corresponding work item.
  • the evidence column 161c displays a link to the evidence input in the corresponding work item.
  • the first combination is a combination in which the instruction type is “inspection” and the media type is “input”.
  • the second combination is a combination in which the instruction type is “maintenance” and the media type is “input”.
  • the third combination is a combination in which the instruction type is “evidence” and the media type is “input”.
  • a link to the input medium is displayed in the evidence column 161c.
  • a link is clicked, a file storing information input as evidence is opened and the input evidence is confirmed. Will be able to.
  • “ ⁇ ” indicating that no evidence is input is displayed in the evidence column 161c.
  • the work progress management unit 126 manages the presence / absence of remaining items, which are remaining work items, and checks whether there are any remaining items (S40).
  • the remaining items are calculated by the difference between the work item described in the work instruction file 155a and the work item whose state has been completed by the work result input processing unit 125.
  • the work progress management unit 126 can manage the remaining items by referring to the display history acquired by the display processing unit 124. If there are remaining items (Yes in S40), the process proceeds to step S41. If there are no remaining items (No in S40), the process proceeds to step S45.
  • step S41 the work progress management unit 126 confirms whether there is a remaining work time. If there is no remaining work time (No in S41), the process proceeds to step S42. If there is a remaining work time (Yes in S41), the process proceeds to step S48 in FIG.
  • step S42 the work progress management unit 126 checks whether or not there is a work item whose value in the priority (term) column 155o is 0 in the remaining items of the work instruction file 155a. If there is a work item whose value in the priority (term) column 155o is 0 (Yes in S42), the process proceeds to step S43, and there is no work item whose value in the priority (term) column 155o is 0 ( In No) in S42, the process proceeds to step S44.
  • step S43 since work items to be executed are not yet executed, the work progress management unit 126 increases the remaining work time. At this time, the time to increase may reflect the total work time of the remaining items whose value in the priority (term) column 155o is 0, or the operator may manually input the result adjusted with the customer. Then, the process returns to step S41. On the other hand, in step S44, since there are no work items to be executed, the work progress management unit 126 sets the remaining items to “carry over”. Then, the process proceeds to step S47.
  • step S40 If it is determined in step S40 that there are no remaining items (No in S40), the process proceeds to step S45, and the work progress management unit 126 confirms whether there are any excluded work items. If there is an excluded work item (Yes in S45), the process proceeds to step S46. If there is no excluded work item (No in S45), the process proceeds to step S47.
  • step S46 the work progress management unit 126 adds the excluded work items to the remaining items.
  • step S47 the work progress management unit 126 determines that the work is completed, and instructs the display processing unit 124 to display the work result screen image on the display unit 111, and ends the process.
  • step S48 of FIG. 16 the work progress management unit 126 compares the remaining work time with the total work time (required work time) of the remaining items, and determines whether the remaining work time is longer than the total work time of the remaining items. Judge whether or not. If the remaining work time is longer than the total work time of the remaining items (Yes in S48), the process proceeds to step S49, and the remaining work time is equal to or less than the total work time of the remaining items (No in S48). In step S50, the process proceeds to step S50. In step S49, the work progress management unit 126 determines that the work has not been completed, and ends the process.
  • step S50 the priority determination unit 127 performs priority determination processing because it cannot complete the remaining items within the remaining work time.
  • a method of the priority determination process will be described later.
  • the work progress management unit 126 excludes, from the remaining items, work items that have been excluded by the priority determination process or work items that are included in the work objects that have been excluded (S51). By excluding a work item that is an exclusion target, it is possible to reduce the work time required for the work item.
  • step S48 the process returns to step S48, and the work progress management unit 126 again compares the remaining work time with the total work time of the remaining items, and if the remaining work time is larger (Yes in S48). The process proceeds to step S49. On the other hand, if the remaining work time is equal or shorter than the remaining work time (No in S48), the priority determination unit 127 performs the priority determination process again (S50), and the work progress management unit 126 excludes it. The target work item is excluded (S51). Then, the process returns to step S48.
  • FIG. 17 is a flowchart showing the priority determination process in the work instruction system 100 according to the first embodiment.
  • Work such as elevator maintenance is not independent for each work item, but has a unit that allows efficient work. For example, when inspecting a certain device, if the work is carried out in the flow of preparation, work item 1, work item 2, work item 3 and clean up, if work item 2 is carried over, preparation and work will be performed at the next work. Item 2 and post-cleaning work occur, and only work item 2 is performed. Therefore, additional pre-preparation and post-cleaning work occurs, and work efficiency may deteriorate. For this reason, when the remaining items are excluded as a result of the priority determination process, it is desirable to exclude them in a unit of unity. Therefore, in the priority determination process in the first embodiment, as shown in the work instruction file 155a in FIG. 9, a unit (category) in which a plurality of work items such as a property, a machine, a work place, and a target device are collected. ), Priority determination processing is performed.
  • the priority determination unit 127 determines the value of the property priority (thing) column 155c of the work instruction file 155a (S60). Then, the priority determination unit 127 determines whether there is a property that does not include a work item that has already been performed and that has a value other than 0 and the highest priority value (the property with the lowest priority). (S61). When there is such a property (Yes in S61), the priority determination unit 127 ends the process with such a property as an exclusion target. On the other hand, if there is no such property (No in S61), the process proceeds to step S62.
  • step S62 the priority determination unit 127 determines the value in the priority (number) column 155f of the machine number in the work instruction file 155a. Then, the priority determination unit 127 determines whether or not there is a unit that does not include a work item that has already been performed and that has a value other than 0 and the highest priority value (the lowest priority unit). (S63). When there is such a number (Yes in S63), the priority determination unit 127 ends the process with such a number as an exclusion target. On the other hand, if there is no such machine (No in S63), the process proceeds to step S64.
  • step S64 the priority determining unit 127 determines the value of the work place priority (place) column 155i of the work instruction file 155a. Then, the priority determination unit 127 does not include a work item that has already been performed, and whether there is a work place with a highest priority value (work place with the lowest priority) other than 0. Is determined (S65). When there is such a work place (Yes in S65), the priority determination unit 127 ends the process with such a work place as an exclusion target. On the other hand, if there is no such work place (No in S65), the process proceeds to step S66.
  • step S66 the priority determination unit 127 determines the value of the priority (machine) column 155l of the target device in the work instruction file 155a. Then, the priority determination unit 127 does not include a work item that has already been performed, and whether or not there is a target device having a highest priority value (a target device having the lowest priority) other than 0. Judging. When there is such a target device (Yes in S67), the priority determination unit 127 ends the processing with such a target device as an exclusion target. On the other hand, if there is no such target device (No in S67), the process proceeds to step S68.
  • step S68 the priority determination unit 127 determines the value of the priority (term) column 155o of the work items in the work instruction file 155a. Then, the priority determination unit 127 performs processing by excluding a work item having a value other than 0 and a highest priority value (a work item having the lowest priority) among work items that have not been executed yet. Exit. At this time, the excluded work item is added to the remaining item when there is no remaining item after the exclusion, and a work instruction for the excluded work item is issued within the remaining time.
  • the priority comparison is performed in order from the higher-order category in the work target category, in other words, from the category including many work items.
  • Embodiment 1 is not limited to such an example.
  • the priority determination unit 127 may exclude the work targets from the work items with the lowest priority, instead of excluding the work targets.
  • the priority setting unit 154 of the server device 150 does not need to calculate the priority and work time for each work target and set them in the work instruction file.
  • FIG. 18 is a flowchart showing post-processing in the work instruction system 100 according to the first embodiment.
  • the worker activates the work instruction display processing unit 120 and connects to the network in the office (S70).
  • the upload unit 122 uploads work results and the like to the server device 150 via the communication unit 114 in response to an instruction from the input receiving unit 112 (S71).
  • the work instruction system 100 when all the remaining items cannot be performed within the remaining work time according to the progress of the work, the priority of the remaining items is considered.
  • Work instructions can be displayed. This allows workers to implement high priority work items even when all work items cannot be completed in time due to work delays due to lack of skills, sudden work occurrences, customer requests, etc. it can.
  • Embodiment 2 FIG. In the first embodiment, it has been described that the work time is pre-registered in the work information storage unit 151 when the work instruction system 100 is applied to elevator maintenance work. In the second embodiment, the work instruction display processing unit is described. A description will be given of an embodiment in which automatic registration is performed based on the actual value of work time obtained from 120 operation logs.
  • the work instruction system 200 includes a mobile terminal 110 and a server device 250. Also in the second embodiment, a case where the work instruction system 200 is applied to elevator maintenance work will be described.
  • the mobile terminal 110 in the second embodiment is the same as that in the first embodiment.
  • FIG. 19 is a block diagram schematically showing a configuration of server apparatus 250 in the second embodiment.
  • the server apparatus 250 includes a work information storage unit 151, a work instruction file generation unit 252, a file storage unit 155, a work record storage unit 156, a communication unit 157, and a work time registration unit 257.
  • the server apparatus 250 according to the second embodiment is configured in the same manner as the server apparatus 150 according to the first embodiment except for the work instruction file generation unit 252 and the work time registration unit 257.
  • the work time registration unit 257 calculates the actual value of the work time for each worker from the operation log recorded in the work record storage unit 156, and the work information stored in the work information storage unit 151 based on the actual value. Update the work time stored in. For example, information such as work results uploaded from the portable terminal 110 is registered in the work record storage unit 156, and an operation log is stored as one of the registered information.
  • the operation log is text data of time information and operation information recorded using a button tap or screen transition of the work instruction display processing unit 120 as a trigger, and the time when the work instruction screen image is opened and closed (other pages). Time).
  • the work time registration unit 257 can calculate the actual value of the work time for each work item.
  • the work time registration unit 257 registers the work time for each work item calculated as described above in the work information stored in the work information storage unit 151.
  • work information is registered for each worker (worker ID).
  • the work time registration unit 257 performs registration by adding the newly calculated work time to the work time already registered in the work information and averaging the work time.
  • the work time registration unit 257 may replace the work time already registered in the work information with the newly calculated work time.
  • the work instruction file generation unit 252 includes a work instruction generation unit 153 and a priority setting unit 254.
  • the work instruction generation unit 153 of the work instruction file generation unit 252 in the second embodiment is configured similarly to the work instruction generation unit 153 of the work instruction file generation unit 152 in the first embodiment.
  • the priority setting unit 254 acquires the work instruction temporary file group generated by the work instruction generation unit 153. Then, the priority setting unit 254 updates the work instruction temporary file to the work instruction file by setting the priority and work time for each work item in the work instruction temporary file included in the work instruction temporary file group. . As a result, the priority setting unit 254 generates a work instruction file group and stores it in the file storage unit 155.
  • the priority setting unit 254 according to the second embodiment refers to the work information stored for each worker in the work information storage unit 151, so that the work time in the work instruction file is set for each worker. Working time can be used.
  • each work is not based on a preset standard work time, but on the basis of actual values of work hours that are different for each individual.
  • the work time for each work item of the worker can be estimated. Thereby, the estimation accuracy of work time can be improved.
  • Embodiment 3 In the first embodiment, when the work instruction system 100 is applied to elevator maintenance work, it has been described that work items are excluded by the work progress management unit 126 and the priority determination unit 127. However, in the third embodiment, An embodiment will be described in which work items are excluded by the operator's input.
  • the work instruction system 300 includes a mobile terminal 310 and a server device 150. Also in the third embodiment, a case where the work instruction system 200 is applied to elevator maintenance work will be described.
  • the server device 150 in the third embodiment is the same as that in the first embodiment.
  • FIG. 20 is a block diagram schematically showing a configuration of mobile terminal 310 in the third embodiment.
  • the portable terminal 310 includes a display unit 111, an input reception unit 112, an in-terminal time acquisition unit 113, a communication unit 114, and a work instruction display processing unit 320.
  • Portable terminal 310 in the third embodiment is configured in the same manner as portable terminal 110 in the first embodiment, except for work instruction display processing unit 320.
  • the work instruction display processing unit 320 includes a download unit 121, an upload unit 122, a file storage unit 123, a display processing unit 124, a work result input processing unit 125, a work progress management unit 326, and a priority determination unit 127. And a work item excluding unit 328.
  • the work instruction display processing unit 320 in the third embodiment is configured in the same manner as the work instruction display processing unit 120 in the first embodiment except for the work progress management unit 326 and the work item exclusion unit 328.
  • the work item exclusion unit 328 receives selection of work items to be excluded from the worker via the input reception unit 112. For example, there may be a case where an instructed work item cannot be performed due to a trouble occurring at the site or a customer request. In such a case, the worker selects a work item that cannot be performed in the work item exclusion unit 328 via the input reception unit 112 and performs setting to exclude it from the remaining items. Specifically, the work item exclusion unit 328 causes the display unit 111 to display an exclusion setting screen image that is a list of work items for which work has not yet been completed, and from the operator via the input reception unit 112. Receive selection of work items to exclude.
  • the work progress management unit 326 manages the remaining items and the remaining work time, and determines whether the remaining items can be completed within the remaining work time. Then, the work progress management unit 326 performs work management by excluding the work items set to be excluded from the remaining work.
  • the work progress management unit 326 can perform work progress management by excluding the corresponding work items.
  • any combination of each embodiment, any modification of any component in each embodiment, or any component in each embodiment can be omitted. is there.

Abstract

A work-instruction display processing unit (120) identifies a cumulative working time from the start of work to the present on the basis of a display history of work instructions, subtracts the identified cumulative working time from a total working time to calculate a remaining working time, sums working times for work items not yet executed to calculate a necessary working time, and in the case where the remaining working time is less than or equal to the necessary working time, identifies items to be excluded in ascending order of priority among the work items not yet executed such that the remaining working time becomes longer than the necessary working time and excludes the work items identified as items to be excluded from the work items not yet executed, whereby work instructions for the excluded work items are not displayed on a display unit (111).

Description

作業指示システム、情報処理装置、プログラム及び作業指示方法Work instruction system, information processing apparatus, program, and work instruction method
　本発明は、作業指示システム、情報処理装置、プログラム及び作業指示方法に関し、特に、作業者に行わせる作業の指示を表示する作業指示システム、情報処理装置、プログラム及び作業指示方法に関する。 The present invention relates to a work instruction system, an information processing apparatus, a program, and a work instruction method, and more particularly to a work instruction system, an information processing apparatus, a program, and a work instruction method for displaying work instructions to be performed by an operator.
　従来から、作業者が作業を行う際に、予め作成されている紙の作業手順書を参照することが行われている。近年、スマートフォン及びタブレットの普及により、作業手順書及び報告書を電子化して、ペーパーレス化する動きが活発になっている。 Conventionally, when a worker performs a work, a paper work procedure manual prepared in advance is referred to. In recent years, with the spread of smartphones and tablets, there has been an active movement to digitize work procedure manuals and reports and make them paperless.
　また、作業最適化のために、サーバ側で作成した作業指示を、作業者が保有するスマートフォン又はタブレットに表示して、作業指示を行うシステムが提案されている。例えば、特許文献１には、点検情報の表示及び入力を行う携帯端末と、携帯端末との間で点検情報の送受信を行うことで点検情報を管理する管理装置とを備える点検支援システムが開示されている。 Also, for work optimization, a system has been proposed in which work instructions created on the server side are displayed on a smartphone or tablet owned by the worker and work instructions are given. For example, Patent Literature 1 discloses an inspection support system that includes a portable terminal that displays and inputs inspection information, and a management device that manages inspection information by transmitting and receiving inspection information to and from the portable terminal. ing.
特開２０１５－１２５７７２号公報Japanese Patent Laying-Open No. 2015-125572
　しかしながら、特許文献１のような従来技術では、ＣＳＶ（Ｃｏｍｍａ－Ｓｅｐａｒａｔｅｄ　Ｖａｌｕｅｓ）形式のテキストデータ等で予め構成された点検マスタ情報どおりにしか作業指示を表示することができない。作業者は、作業指示のリストに従って、上部から順番に作業項目を実施していく。そして、スキル不足による作業の遅延、突発作業の割り込み、顧客の要望等の理由により、作業者が時間内に全ての作業項目を完了できない場合、作業項目の優先度に関わらず、リストの下部にある作業項目が、次回の作業時まで持ち越しになってしまうという課題がある。 However, in the conventional technique such as Patent Document 1, a work instruction can be displayed only in accordance with inspection master information pre-configured with text data in CSV (Comma-Separated Values) format or the like. The worker performs work items in order from the top according to the list of work instructions. And if the worker cannot complete all work items in time due to work delays due to lack of skills, interruption of sudden work, customer requests, etc., it will be at the bottom of the list regardless of the priority of work items There is a problem that a certain work item is carried over until the next work.
　また、作業項目の優先度が高い順に作業予定を組んだ場合、移動経路、スイッチのオン及びオフのタイミング、準備及び後片付け作業等の事情が考慮されずに作業指示が表示されてしまい、作業効率が落ちる等の問題がある。 In addition, if work schedules are arranged in order of priority of work items, work instructions are displayed without considering the movement route, switch on / off timing, preparation and clean-up work, etc. There are problems such as falling.
　本発明は、上記のような課題を解決するためになされたもので、作業者に作業指示を表示する際に、残作業時間と作業項目毎の優先度とを考慮して作業指示を行うことができるようにすることを目的とする。 The present invention has been made to solve the above-described problems. When displaying a work instruction to an operator, the work instruction is performed in consideration of the remaining work time and the priority for each work item. The purpose is to be able to.
　本発明の第１の態様に係る作業指示システムは、複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す編成情報、並びに、当該複数の作業項目の各々の必要性の度合いを示す優先度及び当該複数の作業項目の各々の作業時間を示す作業情報を記憶する記憶部と、前記編成情報及び前記作業情報に基づいて、前記複数の作業対象、前記複数の作業項目、前記優先度、前記作業時間、前記総作業時間及び前記作業順を示す作業指示ファイルを生成するとともに、当該作業指示ファイルに基づいて、前記複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイルを当該作業指示ファイルに付加することで、作業指示ファイル群を生成する作業指示ファイル生成部と、各種画面画像を表示する表示部と、前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部と、を備え、前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記未実施の作業項目において前記優先度の低い順に除外対象を特定し、当該除外対象として特定された前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないことを特徴とする。 The work instruction system according to the first aspect of the present invention performs a plurality of work objects, a plurality of work items each of which represents each of the plurality of works, and the plurality of works. The total work time and the organization information indicating the work order of the plurality of work, the priority indicating the degree of necessity of each of the plurality of work items, and the work time of each of the plurality of work items A storage unit for storing work information, and the plurality of work objects, the plurality of work items, the priority, the work time, the total work time, and the work order based on the composition information and the work information A work instruction file is generated, and an additional file for displaying a work instruction for instructing work contents of each of the plurality of work items is generated based on the work instruction file. Are added to the work instruction file generation unit for generating a work instruction file group, a display unit for displaying various screen images, and the plurality of work instruction files indicated by the work instruction file based on the work instruction file group. A work instruction display processing unit that displays the work instructions corresponding to each of the work items on the display unit in the work order, the work instruction display processing unit based on the display history of the work instructions, By identifying the accumulated work time from the start of work to the present, and subtracting the accumulated work time from the total work time, the remaining work time is calculated, and within the plurality of work items indicated in the work instruction file The required work time is calculated by summing the work times of the unexecuted work items, and if the remaining work time is less than or equal to the required work time, the remaining work time is By specifying an exclusion target in the order of low priority in the unexecuted work item so as to be longer, and by excluding the work item specified as the exclusion target from the unexecuted work item, The work instruction of the excluded work item is not displayed on the display unit.
　本発明の第２の態様に係る作業指示システムは、複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す編成情報、並びに、当該複数の作業項目の各々の必要性の度合いを示す第１の優先度及び当該複数の作業項目の各々の作業時間を示す作業情報を記憶する記憶部と、前記編成情報及び前記作業情報に基づいて、前記複数の作業対象の各々における作業を実施する必要性の度合いを示す第２の優先度を算出するとともに、前記複数の作業対象、前記第２の優先度、前記複数の作業項目、前記第１の優先度、前記作業時間、前記総作業時間及び前記作業順を示す作業指示ファイルを生成するとともに、当該作業指示ファイルに基づいて、前記複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイルを当該作業指示ファイルに付加することで、作業指示ファイル群を生成する作業指示ファイル生成部と、各種画面画像を表示する表示部と、前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部と、を備え、前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記複数の作業対象の内、前記未実施の作業項目のみを含む作業対象の中から、前記第２の優先度の低い順に除外対象を特定し、当該特定された除外対象における前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないことを特徴とする。 The work instruction system according to the second aspect of the present invention performs a plurality of work objects, a plurality of work items each of which represents each of the plurality of works, and the plurality of works. Information indicating the total work time and the order of work of the plurality of work, and the first priority indicating the degree of necessity of each of the plurality of work items and the work of each of the plurality of work items. Based on the storage unit for storing work information indicating time, and the scheduling information and the work information, a second priority indicating the degree of necessity of performing work on each of the plurality of work targets is calculated. Generating a work instruction file indicating the plurality of work objects, the second priority, the plurality of work items, the first priority, the work time, the total work time, and the work order; A work instruction file for generating a work instruction file group by adding, to the work instruction file, an additional file for displaying a work instruction indicating the work content of each of the plurality of work items based on the work instruction file Based on the generation unit, the display unit for displaying various screen images, and the work instruction file group, the work instructions corresponding to each of the plurality of work items indicated in the work instruction file are arranged in the work order. A work instruction display processing unit to be displayed on the display unit, wherein the work instruction display processing unit specifies a cumulative work time from the start of work to the present based on a display history of the work instruction, and the total work The remaining work time is calculated by subtracting the work accumulation time from the time, and before the unexecuted work items in the plurality of work items indicated in the work instruction file By calculating the required work time by totaling the work time, and when the remaining work time is less than or equal to the required work time, the plurality of tasks are set such that the remaining work time is longer than the required work time. Among the targets that include only the unexecuted work items, the exclusion targets are specified in order of the second priority, and the work items in the specified exclusion targets are the unexecuted tasks. By excluding from the item, the work instruction of the excluded work item is not displayed on the display unit.
　本発明の第１の態様に係る情報処理装置は、複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業項目の各々の必要性の度合いを示す優先度、当該複数の作業項目の各々の作業時間、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す作業指示ファイル、並びに、当該作業指示ファイルに基づいて、当該複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイル、を含む作業指示ファイル群を記憶する記憶部と、各種画面画像を表示する表示部と、前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部と、を備え、前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記未実施の作業項目において前記優先度の低い順に除外対象を特定し、当該除外対象として特定された前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないことを特徴とする。 The information processing apparatus according to the first aspect of the present invention includes a plurality of work targets that are targets for performing a plurality of work, a plurality of work items each indicating the plurality of work, and a plurality of work items. A priority indicating each degree of necessity, a work time of each of the plurality of work items, a total work time in which the plurality of work can be performed, and a work instruction file indicating a work order of the plurality of work, and Based on the work instruction file, a storage unit for storing a work instruction file group including an additional file for displaying a work instruction for instructing work contents of each of the plurality of work items, and various screen images are displayed. Based on the display unit and the work instruction file group, the work instruction corresponding to each of the plurality of work items indicated in the work instruction file is displayed on the display unit in the work order. A work instruction display processing unit, wherein the work instruction display processing unit identifies a work accumulated time from the start of work to the present based on a display history of the work instruction, and the work accumulated time from the total work time The remaining work time is calculated by subtracting, and the required work time is calculated by adding the work times of the unexecuted work items in the plurality of work items indicated in the work instruction file. When the remaining work time is less than or equal to the required work time, the exclusion target is specified in the order of lower priority in the unexecuted work items so that the remaining work time becomes longer than the required work time. By excluding the work item specified as the exclusion target from the unexecuted work item, the work instruction of the excluded work item is not displayed on the display unit.
　本発明の第２の態様に係る情報処理装置は、複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業項目の各々の必要性の度合いを示す第１の優先度、当該複数の作業対象の各々における作業を実施する必要性の度合いを示す第２の優先度、当該複数の作業項目の各々の作業時間、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す作業指示ファイル、並びに、当該作業指示ファイルに基づいて、当該複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイル、を記憶する記憶部と、各種画面画像を表示する表示部と、前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部と、を備え、前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記複数の作業対象の内、前記未実施の作業項目のみを含む作業対象の中から、前記第２の優先度の低い順に除外対象を特定し、当該特定された除外対象における前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないことを特徴とする。 The information processing apparatus according to the second aspect of the present invention includes a plurality of work targets that are targets for performing a plurality of work, a plurality of work items each indicating the plurality of work, and a plurality of work items. A first priority indicating the degree of necessity of each, a second priority indicating the degree of necessity of performing work on each of the plurality of work targets, the work time of each of the plurality of work items, A work instruction file indicating the total work time during which a plurality of work can be performed and a work order of the plurality of works, and a work instruction for instructing the work contents of each of the plurality of work items based on the work instruction file A plurality of work items indicated in the work instruction file based on the work instruction file group, a storage unit for storing an additional file for displaying, a display part for displaying various screen images, and the work instruction file group A work instruction display processing unit that displays the work instructions corresponding to each on the display unit in the work order, the work instruction display processing unit based on a display history of the work instructions, The remaining work time is calculated by subtracting the work accumulated time from the total work time, and the unexecuted in the plurality of work items indicated in the work instruction file By calculating the required work time by totaling the work time of the work items, if the remaining work time is less than or equal to the required work time, so that the remaining work time is longer than the required work time, Among the plurality of work targets, from among work targets including only the unexecuted work items, the exclusion target is specified in order of the second priority, and the work items in the specified exclusion target are Innocent By excluding from work item, characterized in that it does not display the work instruction of work items to which the excluded on the display unit.
　本発明の第１の態様に係るプログラムは、コンピュータを、複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業項目の各々の必要性の度合いを示す優先度、当該複数の作業項目の各々の作業時間、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す作業指示ファイル、並びに、当該作業指示ファイルに基づいて、当該複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイル、を含む作業指示ファイル群を記憶する記憶部、各種画面画像を表示する表示部、及び、前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部、として機能させるプログラムであって、前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記未実施の作業項目において前記優先度の低い順に除外対象を特定し、当該除外対象として特定された前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないことを特徴とする。 The program according to the first aspect of the present invention includes a computer, a plurality of work targets to be subjected to a plurality of work, a plurality of work items each indicating the plurality of work, and the plurality of work items. A priority indicating the degree of necessity of each of the plurality of work items, a work time of each of the plurality of work items, a total work time capable of performing the plurality of work, a work instruction file indicating a work order of the plurality of work, and Based on the work instruction file, a storage unit for storing a work instruction file group including an additional file for displaying a work instruction for instructing work contents of each of the plurality of work items, and various screen images are displayed. Based on the display unit and the work instruction file group, the work instructions corresponding to each of the plurality of work items indicated in the work instruction file are in the work order. A work instruction display processing unit to be displayed on the display unit, wherein the work instruction display processing unit specifies a work accumulation time from the start of work to the present based on a display history of the work instruction, The remaining work time is calculated by subtracting the work accumulation time from the total work time, and the work times of the unexecuted work items in the plurality of work items indicated in the work instruction file are summed. Therefore, when the required work time is calculated and the remaining work time is equal to or less than the required work time, the priority is set in the unexecuted work items so that the remaining work time is longer than the required work time. By specifying an exclusion target in ascending order and excluding the work items identified as the exclusion target from the unexecuted work items, the work instructions of the excluded work items Wherein the not displayed on the display unit.
　本発明の第２の態様に係るプログラムは、コンピュータを、複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業項目の各々の必要性の度合いを示す第１の優先度、当該複数の作業対象の各々における作業を実施する必要性の度合いを示す第２の優先度、当該複数の作業項目の各々の作業時間、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す作業指示ファイル、並びに、当該作業指示ファイルに基づいて、当該複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイル、を含む作業指示ファイル群を記憶する記憶部、各種画面画像を表示する表示部、及び、前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部、として機能させるプログラムであって、前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記複数の作業対象の内、前記未実施の作業項目のみを含む作業対象の中から、前記第２の優先度の低い順に除外対象を特定し、当該特定された除外対象における前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないことを特徴とする。 The program according to the second aspect of the present invention includes a computer, a plurality of work targets to be subjected to a plurality of work, a plurality of work items each indicating the plurality of work, and the plurality of work items. A first priority indicating the degree of necessity of each of the two, a second priority indicating the degree of necessity of performing the work in each of the plurality of work objects, the work time of each of the plurality of work items, A work instruction file indicating the total work time in which the plurality of works can be performed and a work order of the plurality of works, and a work instructing work contents of each of the plurality of work items based on the work instruction file A storage unit for storing a work instruction file group including an additional file for displaying an instruction, a display unit for displaying various screen images, and the work instruction based on the work instruction file group A program for functioning as a work instruction display processing unit for displaying the work instructions corresponding to each of the plurality of work items indicated by a file on the display unit in the work order, the work instruction display processing unit Specifies the accumulated work time from the work start to the present based on the display history of the work instruction, calculates the remaining work time by subtracting the work accumulated time from the total work time, and the work instruction By calculating the required work time by summing the work times of unexecuted work items in the plurality of work items shown in the file, and when the remaining work time is less than or equal to the required work time, Among the plurality of work targets, the work targets including only the unexecuted work items are excluded in order of the second priority so that the remaining work time becomes longer than the necessary work time. By specifying an elephant and excluding the work item in the specified exclusion target from the unexecuted work item, the work instruction of the excluded work item is not displayed on the display unit. .
　本発明の第１の態様に係る作業指示方法は、複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す編成情報、並びに、当該複数の作業項目の各々の必要性の度合いを示す優先度及び当該複数の作業項目の各々の作業時間を示す作業情報に基づいて、前記複数の作業対象、前記複数の作業項目、前記優先度、前記作業時間、前記総作業時間及び前記作業順を示す作業指示ファイルを生成し、前記作業指示ファイルに基づいて、前記複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイルを前記作業指示ファイルに付加することで、作業指示ファイル群を生成し、前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で表示し、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記未実施の作業項目において前記優先度の低い順に除外対象を特定し、当該除外対象として特定された前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を表示しないことを特徴とする。 In the work instruction method according to the first aspect of the present invention, a plurality of work objects that are targets for performing a plurality of works, a plurality of work items each indicating the plurality of works, and the plurality of works are performed. The total work time and the organization information indicating the work order of the plurality of work, the priority indicating the degree of necessity of each of the plurality of work items, and the work time of each of the plurality of work items Based on the work information, generate a work instruction file indicating the plurality of work objects, the plurality of work items, the priority, the work time, the total work time, and the work order, and based on the work instruction file A work instruction file group is generated by adding an additional file for displaying a work instruction indicating the work content of each of the plurality of work items to the work instruction file, and the work instruction file is displayed. The work instructions corresponding to each of the plurality of work items indicated in the work instruction file are displayed in the work order based on a group of files, and from the work start to the current based on the display history of the work instructions. The remaining work time is calculated by subtracting the work accumulated time from the total work time, and the unexecuted in the plurality of work items indicated in the work instruction file By calculating the required work time by totaling the work time of the work items, if the remaining work time is less than or equal to the required work time, so that the remaining work time is longer than the required work time, By specifying an exclusion target in the order of low priority in the unexecuted work item, and excluding the work item specified as the exclusion target from the unexecuted work item, the excluded work Characterized in that it does not display the work instruction eyes.
　本発明の第２の態様に係る作業指示方法は、複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す編成情報、並びに、当該複数の作業項目の各々の必要性の度合いを示す第１の優先度及び当該複数の作業項目の各々の作業時間を示す作業情報に基づいて、前記複数の作業対象の各々における作業を実施する必要性の度合いを示す第２の優先度を算出するとともに、前記複数の作業対象、前記第２の優先度、前記複数の作業項目、前記第１の優先度、前記作業時間、前記総作業時間及び前記作業順を示す作業指示ファイルを生成し、前記作業指示ファイルに基づいて、前記複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイルを前記作業指示ファイルに付加することで、作業指示ファイル群を生成し、前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で表示し、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記複数の作業対象の内、前記未実施の作業項目のみを含む作業対象の中から、前記第２の優先度の低い順に除外対象を特定し、当該特定された除外対象における前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を表示しないことを特徴とする。 The work instruction method according to the second aspect of the present invention performs a plurality of work objects that are targets for performing a plurality of work, a plurality of work items each indicating each of the plurality of works, and the plurality of works. Information indicating the total work time and the order of work of the plurality of work, and the first priority indicating the degree of necessity of each of the plurality of work items and the work of each of the plurality of work items. Based on the work information indicating time, a second priority indicating the degree of necessity of performing work on each of the plurality of work objects is calculated, and the plurality of work objects, the second priority, A work instruction file indicating the plurality of work items, the first priority, the work time, the total work time, and the work order is generated, and each of the plurality of work items is generated based on the work instruction file. Work contents A work instruction file group is generated by adding an additional file for displaying a work instruction to be instructed to the work instruction file, and the plurality of files indicated in the work instruction file are displayed based on the work instruction file group. The work instructions corresponding to each of the work items are displayed in the work order, the work accumulated time from the work start to the present is specified based on the display history of the work instructions, and the work accumulated from the total work time The remaining work time is calculated by subtracting the time, and the required work time is calculated by summing the work times of the unexecuted work items in the plurality of work items indicated in the work instruction file. If the remaining work time is less than or equal to the required work time, the unexecuted work among the plurality of work objects is set so that the remaining work time is longer than the required work time. By specifying an exclusion target from the work targets including only items in order of the second priority, the exclusion is performed by excluding the work items in the identified exclusion target from the unexecuted work items. The work instructions of the work items that have been made are not displayed.
　本発明の一態様によれば、作業者に作業指示を表示する際に、残作業時間と作業項目毎の優先度とを考慮して作業指示を行うことができる。 According to one aspect of the present invention, when displaying a work instruction to an operator, the work instruction can be performed in consideration of the remaining work time and the priority for each work item.
実施の形態１～３に係る作業指示システムの構成を概略的に示すブロック図である。1 is a block diagram schematically showing a configuration of a work instruction system according to Embodiments 1 to 3. FIG. 実施の形態１における携帯端末の構成を概略的に示すブロック図である。2 is a block diagram schematically showing a configuration of a mobile terminal in the first embodiment. FIG. 実施の形態１におけるサーバ装置の構成を概略的に示すブロック図である。FIG. 2 is a block diagram schematically showing a configuration of a server device in the first embodiment. 実施の形態１における携帯端末のハードウェア構成を概略的に示すブロック図である。2 is a block diagram schematically showing a hardware configuration of a mobile terminal according to Embodiment 1. FIG. 実施の形態１におけるサーバ装置のハードウェア構成を概略的に示すブロック図である。FIG. 2 is a block diagram schematically showing a hardware configuration of a server device in the first embodiment. 実施の形態１に係る作業指示システムにおける作業指示ファイルを生成する処理を示すフローチャートである。6 is a flowchart showing processing for generating a work instruction file in the work instruction system according to the first embodiment. 実施の形態１における作業情報記憶部に登録する作業情報の一例を示す概略図である。6 is a schematic diagram illustrating an example of work information registered in a work information storage unit in Embodiment 1. FIG. 実施の形態１におけるメディア情報の一例を示す概略図である。6 is a schematic diagram illustrating an example of media information in Embodiment 1. FIG. 実施の形態１における作業指示ファイルの第１例を示す概略図である。6 is a schematic diagram illustrating a first example of a work instruction file according to Embodiment 1. FIG. 実施の形態１における作業指示ファイルの第２例を示す概略図である。6 is a schematic diagram illustrating a second example of a work instruction file in Embodiment 1. FIG. 実施の形態１に係る作業指示システムを作業現場で利用する前に、事務所等で行う事前準備を示すフローチャートである。It is a flowchart which shows the prior preparation performed in an office etc., before using the work instruction | indication system which concerns on Embodiment 1 at a work site. 実施の形態１に係る作業指示システムを作業現場で利用する際の処理を示すフローチャートである。3 is a flowchart showing processing when the work instruction system according to Embodiment 1 is used at a work site. 実施の形態１に係る作業指示システムにおける作業指示画面画像の一例を示す概略図である。6 is a schematic diagram illustrating an example of a work instruction screen image in the work instruction system according to Embodiment 1. FIG. 実施の形態１に係る作業指示システムにおける結果一覧表示画面画像の一例を示す概略図である。6 is a schematic diagram illustrating an example of a result list display screen image in the work instruction system according to Embodiment 1. FIG. 実施の形態１に係る作業指示システムにおける作業進捗管理処理を示す第１フローチャートである。4 is a first flowchart showing a work progress management process in the work instruction system according to the first embodiment. 実施の形態１に係る作業指示システムにおける作業進捗管理処理を示す第２フローチャートである。6 is a second flowchart showing a work progress management process in the work instruction system according to the first embodiment. 実施の形態１に係る作業指示システムにおける優先度判定処理を示すフローチャートである。6 is a flowchart showing priority determination processing in the work instruction system according to the first embodiment. 実施の形態１に係る作業指示システムにおける事後処理を示すフローチャートである。6 is a flowchart showing post-processing in the work instruction system according to the first embodiment. 実施の形態２におけるサーバ装置の構成を概略的に示すブロック図である。FIG. 5 is a block diagram schematically showing a configuration of a server device in a second embodiment. 実施の形態３における携帯端末の構成を概略的に示すブロック図である。FIG. 10 is a block diagram schematically showing a configuration of a mobile terminal in a third embodiment.
実施の形態１．
　図１は、実施の形態１に係る作業指示システム１００の構成を概略的に示すブロック図である。
　図１に示すように、作業指示システム１００は、携帯端末１１０と、サーバ装置１５０とを備える。携帯端末１１０及びサーバ装置１５０は、ネットワーク１０１を介して、通信を行うことができる。
　実施の形態１では、作業指示システム１００を、昇降機保守作業に適用した場合について説明する。 Embodiment 1 FIG.
FIG. 1 is a block diagram schematically showing a configuration of a work instruction system 100 according to the first embodiment.
As shown in FIG. 1, the work instruction system 100 includes a mobile terminal 110 and a server device 150. The mobile terminal 110 and the server device 150 can communicate via the network 101.
In the first embodiment, a case where the work instruction system 100 is applied to elevator maintenance work will be described.
　携帯端末１１０は、例えば、スマートフォン、タブレットＰＣ（Ｐｅｒｓｏｎａｌ　Ｃｏｍｐｕｔｅｒ）、ノートＰＣ、ヘッドマウントディスプレイ等、作業現場への持ち込みが可能な端末（情報処理装置）である。遠隔操作による作業の場合は、携帯端末１１０は、実際の作業現場と別の場所にある端末でもよい。 The portable terminal 110 is a terminal (information processing apparatus) that can be brought into the work site, such as a smartphone, a tablet PC (Personal Computer), a notebook PC, or a head-mounted display. In the case of work by remote operation, the mobile terminal 110 may be a terminal located at a place different from the actual work site.
　サーバ装置１５０は、例えば、Ｗｅｂサーバ等、クライアント端末からネットワーク経由でアップロードした情報を統合管理する装置である。作業指示システム１００においては、サーバ装置１５０は、携帯端末１１０からアップロードされた作業結果等の情報を管理する。 The server device 150 is a device that integrally manages information uploaded from a client terminal via a network, such as a Web server. In the work instruction system 100, the server device 150 manages information such as work results uploaded from the mobile terminal 110.
　図２は、携帯端末１１０の構成を概略的に示すブロック図である。
　携帯端末１１０は、表示部１１１と、入力受付部１１２と、端末内時刻取得部１１３と、通信部１１４と、作業指示表示処理部１２０とを備える。 FIG. 2 is a block diagram schematically showing the configuration of the mobile terminal 110.
The portable terminal 110 includes a display unit 111, an input reception unit 112, an in-terminal time acquisition unit 113, a communication unit 114, and a work instruction display processing unit 120.
　表示部１１１は、各種画面画像を表示する。
　入力受付部１１２は、作業者からの入力操作を受け付ける。 The display unit 111 displays various screen images.
The input receiving unit 112 receives an input operation from an operator.
　端末内時刻取得部１１３は、電波に載せている時刻情報を取得して端末内時刻情報を設定する、ＮＩＴＺ（Ｎｅｔｗｏｒｋ　Ｉｄｅｎｔｉｔｙ　ａｎｄ　Ｔｉｍｅ　Ｚｏｎｅ）等の仕組みにより実現することができる。
　通信部１１４は、ネットワーク１０１を介して、サーバ装置１５０と通信する。 The in-terminal time acquisition unit 113 can be realized by a mechanism such as a network identity and time zone (NITZ) that acquires time information on radio waves and sets in-terminal time information.
The communication unit 114 communicates with the server device 150 via the network 101.
　作業指示表示処理部１２０は、通信部１１４を介して、サーバ装置１５０から後述する作業指示ファイル群をダウンロードして、その作業指示ファイル群に基づいて、後述する作業指示ファイルで示されている複数の作業項目の内、未実施の作業項目に対応する作業指示を順番に表示部１１１に表示させる。ここで、作業指示は、対応する作業項目の作業内容を指示するものである。
　具体的には、作業指示表示処理部１２０は、Ｗｅｂアプリケーション等により構成された作業指示表示処理プログラムによる画面画像を表示できるブラウザ等により実現することができる。作業指示表示処理部１２０は、映像、音声及びテキスト等のメディアを利用して携帯端末１１０に作業指示を示す画面画像（作業指示画面画像）を表示する処理を行う。
　また、作業指示表示処理部１２０は、携帯端末１１０内にインストールして利用するネイティブアプリケーション、又は、ネイティブアプリケーション内部でＷｅｂアプリケーションを起動させるようなハイブリットアプリケーション等で実現されてもよい。 The work instruction display processing unit 120 downloads a work instruction file group, which will be described later, from the server device 150 via the communication unit 114, and based on the work instruction file group, a plurality of work instruction files indicated by a work instruction file, which will be described later. Work instructions corresponding to unexecuted work items are displayed on the display unit 111 in order. Here, the work instruction instructs the work content of the corresponding work item.
Specifically, the work instruction display processing unit 120 can be realized by a browser or the like that can display a screen image by a work instruction display processing program configured by a Web application or the like. The work instruction display processing unit 120 performs processing for displaying a screen image (work instruction screen image) indicating a work instruction on the mobile terminal 110 using media such as video, audio, and text.
Further, the work instruction display processing unit 120 may be realized by a native application that is installed and used in the mobile terminal 110, or a hybrid application that activates a Web application within the native application.
　作業指示表示処理部１２０は、ダウンロード部１２１と、アップロード部１２２と、ファイル記憶部１２３と、表示処理部１２４と、作業結果入力処理部１２５と、作業進捗管理部１２６と、優先度判定部１２７とを備える。 The work instruction display processing unit 120 includes a download unit 121, an upload unit 122, a file storage unit 123, a display processing unit 124, a work result input processing unit 125, a work progress management unit 126, and a priority determination unit 127. With.
　ダウンロード部１２１は、ダウンロードボタンをタップする等、作業者がダウンロードを要求するために行った入力操作を入力受付部１１２が受けると、通信部１１４を介して、サーバ装置１５０にアクセスし、作業指示ファイル群をダウンロードする。ここで、作業指示ファイル群は、サーバ装置１５０内で生成された作業指示ファイルと、作業情報ＤＢ（Ｄａｔａ　Ｂａｓｅ）として機能する作業情報記憶部１５１から作業項目に紐付けて抽出された、作業指示を行うための映像、音声及びテキスト等のファイル、予め作業指示表示処理部１２０の画面テンプレートとして準備された、ＨＴＭＬ（ＨｙｐｅｒＴｅｘｔ　Ｍａｒｋｕｐ　Ｌａｎｇｕａｇｅ）、ＪａｖａＳｃｒｉｐｔ（登録商標）又はＣＳＳ（Ｃａｓｃａｄｉｎｇ　Ｓｔｙｌｅ　Ｓｈｅｅｔｓ）等のファイル群である。ＨＴＭＬ、ＪａｖａＳｃｒｉｐｔ又はＣＳＳ等のファイル群で、画面の構成、動作及びデザイン等を制御して、作業指示を行うためのメディアを表示部１１１に表示させることができる。以下、作業情報記憶部１５１から作業項目に紐付けて抽出されるファイルを付加ファイルという。付加ファイルは、作業指示を表示するために必要な情報を含むファイルである。 When the input receiving unit 112 receives an input operation performed by the worker to request download, such as tapping a download button, the download unit 121 accesses the server device 150 via the communication unit 114 and performs a work instruction. Download files. Here, the work instruction file group is the work instruction file generated in the server apparatus 150 and the work instruction extracted from the work information storage unit 151 functioning as a work information DB (Data Base) in association with the work item. Files such as video, audio, text, etc., and HTML (HyperText Markup Language), JavaScript (registered trademark) or CSS (Cascading Style Sheets) files prepared in advance as screen templates for the work instruction display processing unit 120 A group. Media for instructing work can be displayed on the display unit 111 by controlling the configuration, operation, design, and the like of the screen using a file group such as HTML, JavaScript, or CSS. Hereinafter, a file extracted from the work information storage unit 151 in association with a work item is referred to as an additional file. The additional file is a file including information necessary for displaying a work instruction.
　アップロード部１２２は、アップロードボタンをタップする等、作業者がアップロードを要求するために行った入力操作を入力受付部１１２から受け取ると、通信部１１４を介して、サーバ装置１５０にアクセスし、携帯端末１１０内の作業結果入力処理部１２５に入力された作業結果等をサーバ装置１５０にアップロードする。 Upon receiving an input operation performed by an operator for requesting upload, such as tapping an upload button, from the input receiving unit 112, the upload unit 122 accesses the server device 150 via the communication unit 114, and the mobile terminal The work result input to the work result input processing unit 125 in 110 is uploaded to the server device 150.
　ファイル記憶部１２３は、携帯端末１１０での処理に必要なデータ及びプログラム等のファイルを記憶する記憶部として機能する。例えば、ファイル記憶部１２３は、ダウンロード部１２１でダウンロードされた作業指示ファイル群、及び、作業結果入力処理部１２５に入力された作業結果のファイル等を記憶する。 The file storage unit 123 functions as a storage unit that stores files such as data and programs necessary for processing in the mobile terminal 110. For example, the file storage unit 123 stores a work instruction file group downloaded by the download unit 121, a work result file input to the work result input processing unit 125, and the like.
　表示処理部１２４は、ファイル記憶部１２３に記憶された作業指示ファイル群に基づいて、作業指示を示す作業指示画面画像を生成し、表示部１１１に出力することで、その作業指示画面画像を表示部１１１に表示させる。なお、表示処理部１２４は、表示部１１１に表示した作業指示画面画像での操作ログを取得して、ファイル記憶部１２３に記憶する。この操作ログには、どの作業項目の作業指示を、いつ、表示部１１１に表示したかを示す表示履歴、及び、作業指示画面画像に表示されたボタンを、いつ押したかを示すボタン操作履歴が含まれているものとする。 The display processing unit 124 generates a work instruction screen image indicating a work instruction based on the work instruction file group stored in the file storage unit 123 and outputs the work instruction screen image to the display unit 111 to display the work instruction screen image. Displayed on the unit 111. The display processing unit 124 acquires an operation log on the work instruction screen image displayed on the display unit 111 and stores the operation log in the file storage unit 123. In this operation log, there are a display history indicating when a work instruction of which work item is displayed on the display unit 111 and a button operation history indicating when the button displayed on the work instruction screen image is pressed. It shall be included.
　作業結果入力処理部１２５は、表示処理部１２４により表示された作業指示画面画像に従って作業した作業者から入力された作業結果及び作業エビデンスを取得する。そして、作業結果入力処理部１２５は、取得した作業結果及び作業エビデンスをファイル記憶部１２３に記憶する。作業結果入力処理部１２５は、例えば、ＨＴＭＬ、ＪａｖａＳｃｒｉｐｔ又はＣＳＳ等の記述によって実装された入力ボタン及びカメラ起動ボタン等により実現される。 The work result input processing unit 125 acquires the work result and work evidence input from the worker who worked according to the work instruction screen image displayed by the display processing unit 124. Then, the work result input processing unit 125 stores the acquired work result and work evidence in the file storage unit 123. The work result input processing unit 125 is realized by, for example, an input button and a camera activation button implemented by a description such as HTML, JavaScript, or CSS.
　作業進捗管理部１２６は、残項目（未実施の作業項目）と残作業時間とを管理し、残項目を残作業時間内に完了できるか否かを判断する。
　例えば、作業進捗管理部１２６は、作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、総作業時間から特定された作業累積時間を減算することで、残作業時間を算出する。また、作業進捗管理部１２６は、未実施の作業項目の作業時間を合計することで、必要作業時間を算出する。そして、作業進捗管理部１２６は、算出された必要作業時間が算出された残作業時間よりも長いか否かを判断する。 The work progress management unit 126 manages the remaining items (unexecuted work items) and the remaining work time, and determines whether the remaining items can be completed within the remaining work time.
For example, the work progress management unit 126 specifies the work accumulated time from the start of work to the present based on the work instruction display history, and subtracts the specified work accumulated time from the total work time, thereby remaining work time. Is calculated. In addition, the work progress management unit 126 calculates the required work time by totaling the work times of the unexecuted work items. Then, the work progress management unit 126 determines whether or not the calculated required work time is longer than the calculated remaining work time.
　なお、作業進捗管理部１２６は、未実施の作業項目から複数の作業項目の何れかを除外した後に、未実施の作業項目がなくなり、かつ、総作業時間が経過していない場合には、除外された作業項目を、未実施の作業項目に戻す。 The work progress management unit 126 excludes any of the plurality of work items from the unexecuted work items, and removes the work items that have not been performed and the total work time has not elapsed. Return the completed work item to an unexecuted work item.
　優先度判定部１２７は、作業進捗管理部１２６で、残項目を残作業時間内に完了できないと判断された場合に呼び出され、作業指示ファイルに記載されている作業項目毎の優先度の情報を参照し、除外する作業項目を選択して、除外フラグを設定する。
　例えば、優先度判定部１２７は、未実施の作業項目において優先度の低い順に除外対象を特定し、除外対象として特定された作業項目を未実施の作業項目から除外することで、必要作業時間が残作業時間以下となるようにする。ここで、後述するように、優先度判定部１２７は、複数の作業対象の内、未実施の作業項目のみを含む作業対象の中から、優先度の低い順に除外対象を特定し、特定された作業対象における作業項目を未実施の作業項目から除外することで、作業効率を悪化させずに作業時間を減らすことができる。なお、優先度が等しい作業項目又は作業対象が複数ある場合には、削減できる作業時間が長い順、又は、作業指示ファイルにおいて上方に記載されている順（作業をする順番が早い順）等、予め定められた順に、作業項目又は作業対象を１つずつ除外対象として特定すればよい。 The priority determination unit 127 is called when the work progress management unit 126 determines that the remaining items cannot be completed within the remaining work time, and displays priority information for each work item described in the work instruction file. Browse, select the work item to be excluded, and set the exclusion flag.
For example, the priority determination unit 127 specifies an exclusion target in the order of low priority in the unexecuted work item, and excludes the work item specified as the exclusion target from the unexecuted work item, so that the required work time Keep the remaining work time or less. Here, as will be described later, the priority determination unit 127 specifies and specifies the exclusion targets in order of decreasing priority from among the plurality of work targets that include only unexecuted work items. By excluding work items in the work target from unexecuted work items, the work time can be reduced without deteriorating work efficiency. In addition, when there are a plurality of work items or work targets with the same priority, the order in which the work time that can be reduced is long, or the order described in the upper part of the work instruction file (the order in which the work is performed is the fastest), etc. What is necessary is just to specify a work item or work object as an exclusion object one by one in a predetermined order.
　図３は、サーバ装置１５０の構成を概略的に示すブロック図である。
　サーバ装置１５０は、作業情報記憶部１５１と、作業指示ファイル生成部１５２と、ファイル記憶部１５５と、作業記録記憶部１５６と、通信部１５７とを備える。 FIG. 3 is a block diagram schematically showing the configuration of the server device 150.
The server device 150 includes a work information storage unit 151, a work instruction file generation unit 152, a file storage unit 155, a work record storage unit 156, and a communication unit 157.
　作業情報記憶部１５１は、作業情報を記憶する作業情報ＤＢとして機能する記憶部である。作業情報は、作業項目の必要性の度合いを示す優先度（第１の優先度）及び作業項目の作業時間（第１の作業時間）を、作業項目毎に示す。優先度は、予め定められた値、過去の作業履歴及び故障予測の少なくとも何れか一つから自動的に決定されてもよい。 The work information storage unit 151 is a storage unit that functions as a work information DB that stores work information. The work information indicates, for each work item, a priority (first priority) indicating the degree of necessity of the work item and a work time (first work time) of the work item. The priority may be automatically determined from at least one of a predetermined value, past work history, and failure prediction.
　また、作業情報記憶部１５１は、作業項目毎に、映像、音声及びテキスト等、作業指示を行うためのメディア情報を記憶するメディア情報ＤＢとしても機能する。さらに、作業情報記憶部１５１は、Ｅｘｃｅｌ（登録商標）ファイル、ＣＳＶファイル及びＸＭＬファイル等を記憶するＤＢとして機能してもよい。 The work information storage unit 151 also functions as a media information DB that stores media information for performing work instructions such as video, audio, and text for each work item. Further, the work information storage unit 151 may function as a DB that stores Excel (registered trademark) files, CSV files, XML files, and the like.
　作業指示ファイル生成部１５２は、編成情報を基に、作業情報記憶部１５１から、作業日及び作業者毎の作業指示ファイルを生成する。
　具体的には、作業指示ファイル生成部１５２は、作業項目を作業順に並べ、作業項目毎に、作業者及び作業日等を設定して、いつ、だれが、どの順番で作業項目を実施するかを設定した編成情報を作成する。編成情報は、管理者が入力してもよいし、自動的に生成される編成スケジュールから反映されてもよい。
　作業指示ファイル生成部１５２は、編成情報ファイルを受け取ると、編成情報に含まれる作業項目に該当する優先度、作業時間、及び、作業指示を行うためのメディア情報を、作業情報記憶部１５１から抽出し、作業指示ファイルを生成する。 The work instruction file generation unit 152 generates a work instruction file for each work day and each worker from the work information storage unit 151 based on the composition information.
Specifically, the work instruction file generation unit 152 arranges the work items in the work order, sets the worker and the work date for each work item, and when and who executes the work items. Create the organization information in which is set. The organization information may be input by an administrator or reflected from an organization schedule that is automatically generated.
When the work instruction file generation unit 152 receives the composition information file, the work instruction file generation unit 152 extracts, from the work information storage unit 151, the priority corresponding to the work item included in the composition information, the work time, and the media information for performing the work instruction. Then, a work instruction file is generated.
　その際、作業指示ファイル生成部１５２は、作業情報記憶部１５１に記憶されている作業情報及び、別途作成した編成情報に基づいて、複数の作業対象の各々における作業を実施する必要性の度合いを示す優先度（第２の優先度）及び複数の作業対象の各々における作業を行う時間である作業時間（第２の作業時間）を算出する。
　また、作業指示ファイル生成部１５２は、複数の作業対象、複数の作業対象の各々の優先度（第２の優先度）、複数の作業対象の各々の作業時間（第２の作業時間）、複数の作業項目、複数の作業項目の各々の優先度（第１の優先度）、複数の作業項目の各々の作業時間（第１の作業時間）、総作業時間及び作業順を示す作業指示ファイルを生成する。
　そして、作業指示ファイル生成部１５２は、作業指示ファイルに基づいて、複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイルを生成された作業指示ファイルに付加することで、作業指示ファイル群を生成する。付加ファイルは、作業情報記憶部１５１に記憶されているメディア情報等に基づいて生成される。 At that time, the work instruction file generation unit 152 determines the degree of necessity of performing work on each of a plurality of work targets based on the work information stored in the work information storage unit 151 and the separately created organization information. A priority (second priority) to be shown and a work time (second work time) that is a time for performing work in each of the plurality of work objects are calculated.
In addition, the work instruction file generation unit 152 includes a plurality of work targets, a priority (second priority) of each of the plurality of work targets, a work time (second work time) of each of the plurality of work targets, a plurality of A work instruction file indicating a work item, a priority (first priority) of each of the plurality of work items, a work time (first work time) of each of the plurality of work items, a total work time, and a work order. Generate.
Then, the work instruction file generation unit 152 adds an additional file for displaying a work instruction indicating the work contents of each of the plurality of work items to the generated work instruction file based on the work instruction file. A work instruction file group is generated. The additional file is generated based on media information and the like stored in the work information storage unit 151.
　作業指示ファイル生成部１５２は、作業指示生成部１５３と、優先度設定部１５４とを備える。 The work instruction file generation unit 152 includes a work instruction generation unit 153 and a priority setting unit 154.
　作業指示生成部１５３は、編成情報等に基づいて、誰が、いつ、どの作業を、どの順番で実施するかを決定し、決定された内容に対応する作業項目を作業情報記憶部１５１から抽出して、作業者毎に、作業日時（作業開始日時及び作業終了日時）、作業対象、作業項目及び総作業時間を示す作業指示一時ファイル生成する。また、作業指示生成部１５３は、作業指示一時ファイルで示される作業項目に基づいて、付加ファイルを作業情報記憶部１５１から抽出し、抽出された付加ファイル及び生成された作業指示一時ファイルを含む作業指示一時ファイル群を生成する。 The work instruction generation unit 153 determines who, when, which work, and in what order based on the scheduling information and the like, and extracts work items corresponding to the determined contents from the work information storage unit 151. Thus, for each worker, a work instruction temporary file indicating the work date and time (work start date and work end date and time), work target, work item, and total work time is generated. Further, the work instruction generation unit 153 extracts an additional file from the work information storage unit 151 based on the work item indicated by the work instruction temporary file, and the work including the extracted additional file and the generated work instruction temporary file. A temporary instruction file group is generated.
　優先度設定部１５４は、作業指示生成部１５３で生成された作業指示一時ファイル群を取得する。そして、優先度設定部１５４は、作業指示一時ファイル群に含まれている作業指示一時ファイルに作業項目及び作業対象の優先度及び作業時間を設定することで、作業指示一時ファイルを作業指示ファイルに更新する。これにより、優先度設定部１５４は、作業指示ファイル群を生成し、ファイル記憶部１５５に記憶する。 The priority setting unit 154 acquires the work instruction temporary file group generated by the work instruction generating unit 153. Then, the priority setting unit 154 sets the work item, the priority of the work target, and the work time in the work instruction temporary file included in the work instruction temporary file group, thereby converting the work instruction temporary file into the work instruction file. Update. Accordingly, the priority setting unit 154 generates a work instruction file group and stores it in the file storage unit 155.
　ファイル記憶部１５５は、優先度設定部１５４により生成された作業指示ファイル群を記憶する。 The file storage unit 155 stores the work instruction file group generated by the priority setting unit 154.
　作業記録記憶部１５６は、作業者が作業指示表示処理部１２０の作業結果入力処理部１２５で入力した作業結果及び作業エビデンス、並びに、作業指示表示処理部１２０の操作ログ等を作業記録として記憶する。ここで、作業結果は、作業結果入力処理部１２５で入力された、ＯＫ及びＮＧ等の判断結果及び測定値等である。作業エビデンスは、作業者が作業を行った証拠として、携帯端末１１０のカメラで撮影した写真、並びに、携帯端末１１０の内部センサ又は外部センサにより取得された、加速度及び気圧等のセンサデータである。操作ログは、作業指示表示処理部１２０のボタンタップ又は画面遷移等をトリガーとして記録した、時刻情報及び操作情報のテキストデータである。操作ログには、作業指示の表示履歴及びボタン操作履歴が含まれる。 The work record storage unit 156 stores work results and work evidence input by the worker using the work result input processing unit 125 of the work instruction display processing unit 120, operation logs of the work instruction display processing unit 120, and the like as work records. . Here, the work results are judgment results such as OK and NG, measurement values, and the like input by the work result input processing unit 125. The work evidence is a photograph taken by the camera of the mobile terminal 110 as evidence that the worker has performed work, and sensor data such as acceleration and atmospheric pressure acquired by an internal sensor or an external sensor of the mobile terminal 110. The operation log is text data of time information and operation information recorded using a button tap or screen transition of the work instruction display processing unit 120 as a trigger. The operation log includes a work instruction display history and a button operation history.
　通信部１５７は、ネットワーク１０１を介して、携帯端末１１０と通信する。 The communication unit 157 communicates with the mobile terminal 110 via the network 101.
　図４は、実施の形態１における携帯端末１１０のハードウェア構成を概略的に示すブロック図である。
　図４に示すように、携帯端末１１０は、各種プログラムの命令を処理するＣＰＵ（Ｃｅｎｔｒａｌ　Ｐｒｏｃｅｓｓｉｎｇ　Ｕｎｉｔ）１０と、作業指示表示処理部１２０の制御プログラム等が格納されているＲＯＭ（Ｒｅａｄ　Ｏｎｌｙ　Ｍｅｍｏｒｙ）１１と、ＣＰＵが行う演算の途中結果等を一時的に記憶する、高速に書き込み読み出しが可能なＲＡＭ（Ｒａｎｄｏｍ　Ａｃｃｅｓｓ　Ｍｅｍｏｒｙ）１２と、サーバ装置１５０との通信を行う通信Ｉ／Ｆ装置１３と、ＨＤＤ（Ｈａｒｄ　ｄｉｓｃ　Ｄｒｉｖｅ）１４と、作業者からの各種指示が入力される入力装置１５と、外部センサ１６又は外部カメラ１７で取得した情報等を入力する情報入力Ｉ／Ｆ装置１８と、ディスプレイ装置１９と、内部センサ２０と、内部カメラ２１とを備える。 FIG. 4 is a block diagram schematically showing a hardware configuration of mobile terminal 110 in the first embodiment.
As shown in FIG. 4, the mobile terminal 110 includes a CPU (Central Processing Unit) 10 for processing various program instructions, and a ROM (Read Only Memory) 11 in which a control program for the work instruction display processing unit 120 is stored. A RAM (Random Access Memory) 12 capable of high-speed writing and reading, a communication I / F device 13 that communicates with the server device 150, and an HDD (Hard disc Drive) 14, an input device 15 for inputting various instructions from the operator, an information input I / F device 18 for inputting information acquired by the external sensor 16 or the external camera 17, and a display device 19 And an internal sensor 20 and an internal camera 21.
　ＣＰＵ１０は、ＲＯＭ１１に格納されているプログラム、ＨＤＤ１４に格納されているプログラム、又は、ＲＡＭに格納されたプログラムに従って各種の処理を実施する。また、ＣＰＵ１０は、各処理に必要なデータをＲＡＭ１２又はＨＤＤ１４に一時的又は永続的に記憶する。ＣＰＵ１０は、携帯端末１１０全体の制御を行う。
　すなわち、携帯端末１１０の作業指示表示処理部１２０及び端末内時刻取得部１１３は、ＣＰＵ１０により実現される。なお、作業指示表示処理部１２０及び端末内時刻取得部１１３の一部又は全部は、システムＬＳＩ等の処理回路（図示せず）により実現されてもよく、複数の処理回路が連携することにより実現されてもよい。 The CPU 10 performs various processes in accordance with a program stored in the ROM 11, a program stored in the HDD 14, or a program stored in the RAM. In addition, the CPU 10 temporarily or permanently stores data necessary for each process in the RAM 12 or the HDD 14. The CPU 10 controls the entire mobile terminal 110.
That is, the work instruction display processing unit 120 and the in-terminal time acquisition unit 113 of the mobile terminal 110 are realized by the CPU 10. Note that part or all of the work instruction display processing unit 120 and the in-terminal time acquisition unit 113 may be realized by a processing circuit (not shown) such as a system LSI, or realized by cooperation of a plurality of processing circuits. May be.
　通信Ｉ／Ｆ装置１３は、ネットワーク１０１との入出力を処理する。通信Ｉ／Ｆ装置１３は、例えば、図示しないアンテナを用いて無線通信を行う。通信部１１４は、ＣＰＵ１０が通信Ｉ／Ｆ装置１３を利用することで実現することができる。 The communication I / F device 13 processes input / output with the network 101. The communication I / F device 13 performs wireless communication using an antenna (not shown), for example. The communication unit 114 can be realized by the CPU 10 using the communication I / F device 13.
　ＨＤＤ１４は、磁気メモリ等で構成され、例えば、ＣＰＵ１０による各種の処理に必要なプログラム群であるソフトウェアを格納する。なお、ＣＰＵ１０による各種の処理ソフトウェアを構成するプログラムは、予めコンピュータに専用のハードウェアで組み込んでもよいし、ＲＯＭ１１又はＨＤＤ１４に予め組み込んでもよい。このプログラムは、コンピュータで読み取り可能な記録媒体に記録されて、例えば、コンピュータプログラムプロダクトとして提供されてもよく、ネットワーク１０１等を介して、コンピュータでダウンロードされてもよい。 The HDD 14 is composed of a magnetic memory or the like, and stores, for example, software that is a program group necessary for various processes by the CPU 10. Note that programs constituting various processing software executed by the CPU 10 may be incorporated in advance in a computer with dedicated hardware, or may be incorporated in the ROM 11 or the HDD 14 in advance. This program may be recorded on a computer-readable recording medium and provided as, for example, a computer program product, or downloaded by a computer via the network 101 or the like.
　入力装置１５は、例えば、表示部１１１のタッチパネル、ソフトウェアキーボード、テンキー及びキーボード等、入力を行う装置である。なお、携帯端末１１０は、自装置に備わっている入力装置１５以外に、有線又は無線で携帯端末１１０に接続して利用可能な入力装置１５を利用してもよい。
　情報入力Ｉ／Ｆ装置１８は、外部の装置と接続するための通信Ｉ／Ｆである。情報入力Ｉ／Ｆ装置１８は、ＣＰＵ１０によって制御されており、Ｂｌｕｅｔｏｏｔｈ（登録商標）、赤外線通信、ＵＳＢ、クレイドル、ＳＤカード、接触ＩＣカード及び非接触ＩＣカード等を用いた入力Ｉ／Ｆを構成する。この情報入力Ｉ／Ｆ装置１８を用いて、加速度センサ及び気圧センサ等の各種センサ、並びに、外部カメラ等の装置から、作業エビデンスが入力される。
　即ち、入力受付部１１２は、ＣＰＵ１０が入力装置１５及び情報入力Ｉ／Ｆ装置１８を利用することで実現することができる。 The input device 15 is a device that performs input such as a touch panel, a software keyboard, a numeric keypad, and a keyboard of the display unit 111, for example. The mobile terminal 110 may use an input device 15 that can be connected to the mobile terminal 110 in a wired or wireless manner in addition to the input device 15 provided in the device itself.
The information input I / F device 18 is a communication I / F for connecting to an external device. The information input I / F device 18 is controlled by the CPU 10 and constitutes an input I / F using Bluetooth (registered trademark), infrared communication, USB, cradle, SD card, contact IC card, contactless IC card, and the like. To do. Using this information input I / F device 18, work evidence is input from various sensors such as an acceleration sensor and an atmospheric pressure sensor, and devices such as an external camera.
That is, the input receiving unit 112 can be realized by the CPU 10 using the input device 15 and the information input I / F device 18.
　ディスプレイ装置１９は、各種情報を出力するものであり、例えば、ＬＣＤ（Ｌｉｑｕｉｄ　Ｃｒｙｓｔａｌ　Ｄｉｓｐｌａｙ）、ＰＤＰ（Ｐｌａｓｍａ　Ｄｉｓｐｌａｙ　Ｐａｎｅｌ）、又は、ＣＲＴ（Ｃａｔｈｏｄｅ－Ｒａｙ　Ｔｕｂｅ）ディスプレイ等の表示装置で構成される。例えば、作業者は、ディスプレイ装置に表示される作業指示の画面画像に従って、画面操作、作業結果入力及び作業エビデンス入力等を行う。
　即ち、表示部１１１は、ＣＰＵ１０がディスプレイ装置１９を利用することで実現することができる。 The display device 19 outputs various types of information, and includes a display device such as an LCD (Liquid Crystal Display), a PDP (Plasma Display Panel), or a CRT (Cathode-Ray Tube) display. For example, the worker performs screen operation, work result input, work evidence input, and the like in accordance with the screen image of the work instruction displayed on the display device.
That is, the display unit 111 can be realized by the CPU 10 using the display device 19.
　図５は、実施の形態１におけるサーバ装置１５０のハードウェア構成を概略的に示すブロック図である。
　図５に示すように、サーバ装置１５０は、各種プログラムの命令を処理するＣＰＵ３０と、作業指示生成部１５３及び優先度設定部１５４の制御プログラム等が格納されているＲＯＭ３１と、ＣＰＵ３０が行う演算の途中結果等を一時的に記憶する、高速に書き込み読み出しが可能なＲＡＭ３２と、サーバ装置１５０との通信を行う通信Ｉ／Ｆ装置３３と、ＨＤＤ３４と、サーバ装置１５０の操作者からの各種指示が入力される入力装置３５と、情報入力Ｉ／Ｆ装置３６と、ディスプレイ装置３７とを備える。 FIG. 5 is a block diagram schematically showing a hardware configuration of server apparatus 150 in the first embodiment.
As illustrated in FIG. 5, the server device 150 includes a CPU 30 that processes various program instructions, a ROM 31 that stores control programs for the work instruction generation unit 153 and the priority setting unit 154, and arithmetic operations performed by the CPU 30. Various instructions from the operator of the RAM 32 that can temporarily store the intermediate results, the RAM 32 that can be written and read at high speed, the communication I / F device 33 that communicates with the server device 150, the HDD 34, and the server device 150 An input device 35 to be input, an information input I / F device 36, and a display device 37 are provided.
　ＣＰＵ３０は、ＲＯＭ３１に格納されているプログラム、ＨＤＤ３４に格納されているプログラム、又は、ＲＡＭ３２に格納されたプログラムに従って各種の処理を実施する。また、ＣＰＵ３０は、各処理に必要なデータをＲＡＭ３２又はＨＤＤ３４に一時的又は永続的に記憶する。ＣＰＵ３０は、サーバ装置１５０全体の制御を行う。
　すなわち、サーバ装置１５０の作業指示ファイル生成部１５２、作業情報記憶部１５１、ファイル記憶部１５５及び作業記録記憶部１５６は、ＣＰＵ３０により実現される。なお、作業指示ファイル生成部１５２の一部又は全部は、システムＬＳＩ等の処理回路（図示せず）により実現されてもよく、複数の処理回路が連携することにより実現されてもよい。 The CPU 30 performs various processes according to a program stored in the ROM 31, a program stored in the HDD 34, or a program stored in the RAM 32. In addition, the CPU 30 temporarily or permanently stores data necessary for each process in the RAM 32 or the HDD 34. The CPU 30 controls the entire server device 150.
That is, the work instruction file generation unit 152, the work information storage unit 151, the file storage unit 155, and the work record storage unit 156 of the server device 150 are realized by the CPU 30. Part or all of the work instruction file generation unit 152 may be realized by a processing circuit (not shown) such as a system LSI, or may be realized by cooperation of a plurality of processing circuits.
　通信Ｉ／Ｆ装置３３は、ネットワーク１０１との入出力を処理する。通信部１５７は、ＣＰＵ３０が通信Ｉ／Ｆ装置３３を利用することで実現することができる。
　ＨＤＤ３４は、磁気メモリ等で構成され、例えば、ＣＰＵ３０による各種の処理に必要なプログラム群であるソフトウェアを格納する。なお、ＣＰＵ３０による各種の処理ソフトウェアを構成するプログラムは、予めコンピュータに専用のハードウェアで組み込んでもよいし、ＲＯＭ３１又はＨＤＤ３４に予め組み込んでもよい。このプログラムは、コンピュータで読み取り可能な記録媒体に記録されて、例えば、コンピュータプログラムプロダクトとして提供されてもよく、ネットワーク１０１等を介して、コンピュータでダウンロードされてもよい。 The communication I / F device 33 processes input / output with the network 101. The communication unit 157 can be realized by the CPU 30 using the communication I / F device 33.
The HDD 34 is configured with a magnetic memory or the like, and stores, for example, software that is a program group necessary for various processes by the CPU 30. Note that programs constituting various processing software by the CPU 30 may be preinstalled in hardware dedicated to the computer, or may be preinstalled in the ROM 31 or the HDD 34. This program may be recorded on a computer-readable recording medium and provided as, for example, a computer program product, or downloaded by a computer via the network 101 or the like.
　入力装置３５は、例えば、ソフトウェアキーボード、テンキー及びキーボード等、入力を行う装置である。
　情報入力Ｉ／Ｆ装置３６は、外部の装置と接続するための通信Ｉ／Ｆである。情報入力Ｉ／Ｆ装置３６は、ＣＰＵ３０によって制御されており、Ｂｌｕｅｔｏｏｔｈ、赤外線通信、ＵＳＢ、クレイドル、ＳＤカード、接触ＩＣカード及び非接触ＩＣカード等を用いた入力Ｉ／Ｆを構成する。 The input device 35 is a device that performs input, such as a software keyboard, a numeric keypad, and a keyboard.
The information input I / F device 36 is a communication I / F for connecting to an external device. The information input I / F device 36 is controlled by the CPU 30 and constitutes an input I / F using Bluetooth, infrared communication, USB, cradle, SD card, contact IC card, non-contact IC card, and the like.
　ディスプレイ装置３７は、各種情報を出力するものであり、例えば、ＬＣＤ、ＰＤＰ、又は、ＣＲＴディスプレイ等の表示装置で構成される。 The display device 37 outputs various types of information, and includes, for example, a display device such as an LCD, a PDP, or a CRT display.
　図６は、実施の形態１に係る作業指示システム１００における作業指示ファイルを生成する処理を示すフローチャートである。
　まず、作業情報記憶部１５１に、作業項目、作業項目毎の優先度及び作業時間を示す作業情報、並びに、映像、音声及びテキスト等、作業指示を行うためのメディア情報を登録する（Ｓ１０）。 FIG. 6 is a flowchart illustrating processing for generating a work instruction file in the work instruction system 100 according to the first embodiment.
First, in the work information storage unit 151, work information indicating work items, priority and work time for each work item, and media information for performing work instructions such as video, audio and text are registered (S10).
　図７は、作業情報記憶部１５１に登録する作業情報の一例を示す概略図である。
　図７に示されている作業情報１５１ａは、ＩＤ列１５１ｂと、優先度列１５１ｃと、作業時間列１５１ｄとを有するテーブル情報である。
　ＩＤ列１５１ｂは、作業項目を一意に特定する作業項目識別情報であるＩＤ（作業項目ＩＤ）を格納する。 FIG. 7 is a schematic diagram illustrating an example of work information registered in the work information storage unit 151.
The work information 151a illustrated in FIG. 7 is table information including an ID column 151b, a priority column 151c, and a work time column 151d.
The ID column 151b stores an ID (work item ID) that is work item identification information that uniquely identifies a work item.
　優先度列１５１ｃは、対応する作業項目の優先度を格納する。優先度は、対応する作業項目の人身事故のリスク、故障のリスク、法律で定められている等の理由に応じて、設定される。なお、センサで取得された機器の状態、過去の作業履歴及び故障予測から優先度が自動で設定されてもよい。 The priority column 151c stores the priority of the corresponding work item. The priority is set according to the reasons such as the risk of injury or breakdown of the corresponding work item, the risk of failure, and the law. The priority may be automatically set based on the state of the device acquired by the sensor, the past work history, and the failure prediction.
　作業時間列１５１ｄは、対応する作業項目を実施するのにかかる標準的な作業時間を格納する。作業時間は、管理者により設定されてもよく、作業指示表示処理部１２０の操作ログ等から得られた作業時間から標準作業時間が算出され、自動的に反映されてもよい。 The work time column 151d stores a standard work time taken to execute the corresponding work item. The work time may be set by the administrator, or the standard work time may be calculated from the work time obtained from the operation log of the work instruction display processing unit 120 and reflected automatically.
　また、作業情報記憶部１５１には、作業項目と紐付けて、作業指示を行うための映像、音声及びテキスト等のメディア情報が登録されている。 In the work information storage unit 151, media information such as video, audio, and text for registering work items is registered in association with work items.
　図８に、実施の形態１におけるメディア情報の一例を示す概略図である。
　図８に示されているメディア情報１５１ｅは、ＩＤ列１５１ｆと、指示の種類列１５１ｇと、メディアの種類列１５１ｈと、値列１５１ｉとを有するテーブル情報である。
　ＩＤ列１５１ｆは、対応する作業項目を一意に特定するためのＩＤを格納する。 FIG. 8 is a schematic diagram showing an example of media information in the first embodiment.
The media information 151e shown in FIG. 8 is table information having an ID column 151f, an instruction type column 151g, a media type column 151h, and a value column 151i.
The ID column 151f stores an ID for uniquely identifying the corresponding work item.
　指示の種類列１５１ｇは、対応する作業項目において、メディアで説明する作業指示の種類を格納する。例えば、「準備」は、準備作業の指示、「点検」は、点検作業の指示、「保全」は保全作業の指示、「エビデンス」は、エビデンス取得作業の指示を示す。 The instruction type column 151g stores the type of work instruction to be explained on the media in the corresponding work item. For example, “Preparation” indicates a preparatory work instruction, “Inspection” indicates an inspection work instruction, “Maintenance” indicates a maintenance work instruction, and “Evidence” indicates an evidence acquisition work instruction.
　メディアの種類列１５１ｈは、対応する作業項目において、作業指示に用いるメディアの種類を示す。例えば、「タイトル」は、対応する値列１５１ｉの値に設定されているテキストを、作業指示の見出しとして画面に強調表示することを示す。「画像」は、対応する値列１５１ｉの値に設定されている画像ファイルを画面に表示することを示す。「テキスト」は、対応する値列１５１ｉの値に設定されているテキストを画面に表示することを示す。「入力」は、対応する値列１５１ｉの値に設定しているボタンを、予め準備しておいたボタンのテンプレートから選択し、画面に表示することを示す。 The media type column 151h indicates the media type used for the work instruction in the corresponding work item. For example, “title” indicates that the text set to the value of the corresponding value column 151 i is highlighted on the screen as the heading of the work instruction. “Image” indicates that the image file set to the value of the corresponding value column 151 i is displayed on the screen. “Text” indicates that the text set to the value of the corresponding value column 151 i is displayed on the screen. “Input” indicates that the button set to the value of the corresponding value column 151i is selected from a button template prepared in advance and displayed on the screen.
　値列１５１ｉは、対応する作業項目において、メディアに表示する内容を示す。 Value column 151i indicates the content to be displayed on the media in the corresponding work item.
　なお、図７に示されている作業情報１５１ａと、図８に示されているメディア情報１５１ｅとは、ＩＤで紐付けて管理される。 Note that the work information 151a shown in FIG. 7 and the media information 151e shown in FIG. 8 are managed in association with IDs.
　図６に戻り、次に、作業指示生成部１５３は、誰が、いつ、どこで作業するか等が決められた編成情報に従って、作業情報記憶部１５１から作業項目を抽出し、作業者及び日付の組み合わせ毎の作業指示一時ファイルを生成する（Ｓ１１）。実施の形態１においては、編成情報は、作業日時（作業開始日時及び作業終了日時）、作業者ＩＤ、作業対象（物件ＩＤ、号機ＩＤ、作業場所ＩＤ及び対象機器ＩＤ）、ＩＤ、総作業時間及び作業順を含む。編成情報は、管理者が入力してもよいし、自動的に生成される編成スケジュールから反映されてもよい。編成情報は、作業指示ファイル生成部１５２にＧＵＩ（Ｇｒａｐｈｉｃａｌ　Ｕｓｅｒ　Ｉｎｔｅｒｆａｃｅ）を持たせ、管理者により直接入力される、別途、Ｅｘｃｅｌ（登録商標）等のソフトウェアを用いて作成された編集情報ファイルとして入力される、又は、編成スケジュールソフトウェアで自動的に作成された編成情報ファイルとして入力される等の方法で、作業指示ファイル生成部１５２に入力される。作業指示ファイル生成部１５２に入力された編成情報は、例えば、作業情報記憶部１５１に記憶される。 Returning to FIG. 6, the work instruction generation unit 153 then extracts the work items from the work information storage unit 151 according to the organization information in which who, when and where to work is determined, and the combination of the worker and the date A temporary work instruction file is generated for each job (S11). In the first embodiment, the organization information includes work date / time (work start date / time and work end date / time), worker ID, work target (property ID, machine ID, work place ID, and target device ID), ID, and total work time. And work order. The organization information may be input by an administrator or reflected from an organization schedule that is automatically generated. The organization information is input as a separate editing information file created by using software such as Excel (registered trademark), which is directly input by the administrator by giving the work instruction file generation unit 152 a GUI (Graphical User Interface). Or is input to the work instruction file generation unit 152 by a method such as being input as a composition information file automatically created by the composition schedule software. The composition information input to the work instruction file generation unit 152 is stored in the work information storage unit 151, for example.
　次に、優先度設定部１５４は、作業指示生成部１５３によって生成された作業指示一時ファイルにおいて、作業項目毎及び作業対象毎に、優先度及び作業時間を設定することで、作業指示ファイルを生成する（Ｓ１２）。作業指示ファイルは、例えば、物件、号機、作業場所、対象機器及び作業項目のカテゴリに分けられており、各カテゴリに優先度及び作業時間を設定できるようになっている。 Next, the priority setting unit 154 generates a work instruction file by setting a priority and a work time for each work item and each work target in the work instruction temporary file generated by the work instruction generation unit 153. (S12). The work instruction file is divided, for example, into categories of property, unit, work place, target device, and work item, and priority and work time can be set for each category.
　図９は、実施の形態１における作業指示ファイルの一例を示す概略図である。
　図９に示されている作業指示ファイル１５５ａは、物件列１５５ｂと、優先度（物）列１５５ｃと、作業時間（物）列１５５ｄと、号機列１５５ｅと、優先度（号）列１５５ｆと、作業時間（号）列１５５ｇと、作業場所列１５５ｈと、優先度（場）列１５５ｉと、作業時間（場）列１５５ｊと、対象機器列１５５ｋと、優先度（機）列１５５ｌと、作業時間（機）列１５５ｍと、作業項目列１５５ｎと、優先度（項）列１５５ｏと、作業時間（項）列１５５ｐとを備えるテーブル情報である。 FIG. 9 is a schematic diagram illustrating an example of a work instruction file according to the first embodiment.
The work instruction file 155a shown in FIG. 9 includes a property column 155b, a priority (thing) column 155c, a work time (thing) column 155d, a machine column 155e, a priority (number) column 155f, Work time (issue) column 155g, work place column 155h, priority (place) column 155i, work time (place) column 155j, target device row 155k, priority (machine) row 155l, work time This is table information including a (machine) column 155m, a work item column 155n, a priority (term) column 155o, and a work time (term) column 155p.
　物件列１５５ｂは、ビル及び病院等の作業対象となる物件を一意に特定する物件識別情報である物件ＩＤを格納する。なお、物件は、ひとつ又は複数の号機を有する。
　優先度（物）列１５５ｃは、対応する物件の優先度を格納する。
　作業時間（物）列１５５ｄは、対応する物件における作業時間を格納する。 The property column 155b stores a property ID that is property identification information that uniquely identifies a property that is a work target such as a building and a hospital. The property has one or more units.
The priority (thing) column 155c stores the priority of the corresponding property.
The work time (thing) column 155d stores the work time in the corresponding property.
　号機列１５５ｅは、作業対象となる昇降機を一意に特定する号機識別情報である号機ＩＤを格納する。なお、号機は、ひとつ又は複数の作業場所を有する。
　優先度（号）列１５５ｆは、対応する昇降機の優先度を格納する。
　作業時間（号）列１５５ｇは、対応する昇降機における作業時間を格納する。 The machine row 155e stores a machine ID that is machine identification information that uniquely identifies the elevator to be worked. The unit has one or a plurality of work places.
The priority (number) column 155f stores the priority of the corresponding elevator.
The work time (issue) column 155g stores the work time in the corresponding elevator.
　作業場所列１５５ｈは、機械室、各フロア及びＰＩＴ等の作業を実施する場所を一意に特定するための場所識別情報である場所ＩＤを格納する。なお、作業場所は、ひとつ又は複数の対象機器を有する。
　優先度（場）列１５５ｉは、対応する作業場所の優先度を格納する。
　作業時間（場）列１５５ｊは、対応する作業場所における作業時間を格納する。 The work place column 155h stores a place ID that is place identification information for uniquely specifying a place for performing work such as a machine room, each floor, and a PIT. Note that the work place has one or a plurality of target devices.
The priority (place) column 155i stores the priority of the corresponding work place.
The work time (place) column 155j stores the work time at the corresponding work place.
　対象機器列１５５ｋは、ロープ、ブレーキ及びドア等の、作業対象となる機器を一意に特定するための機器識別情報である機器ＩＤを格納する。なお、対象機器は、ひとつ又は複数の作業項目を有する。
　優先度（機）列１５５ｌは、対応する対象機器の優先度を格納する。
　作業時間（機）列１５５ｍは、対応する対象機器における作業時間を格納する。 The target device column 155k stores a device ID that is device identification information for uniquely specifying a device to be worked, such as a rope, a brake, and a door. The target device has one or more work items.
The priority (machine) column 155l stores the priority of the corresponding target device.
The work time (machine) column 155m stores the work time in the corresponding target device.
　作業項目列１５５ｎは、ロープの状態チェック及びロープテンションチェック等の作業項目のＩＤを格納する。なお、作業項目は、ひとつ又は複数の作業指示するためのメディアを持つ。
　優先度（項）列１５５ｏは、対応する作業項目の優先度を格納する。
　作業時間（項）列１５５ｐは、対応する作業項目における作業時間を格納する。 The work item column 155n stores IDs of work items such as a rope state check and a rope tension check. The work item has a medium for instructing one or a plurality of work.
The priority (term) column 155o stores the priority of the corresponding work item.
The work time (term) column 155p stores the work time in the corresponding work item.
　また、作業指示ファイル１５５ａ内のデータは、作業指示一時ファイルの生成時に、移動経路並びにスイッチのオン及びオフのタイミング等の作業効率を考慮して上部から作業順に並べられており、優先度を考慮しない場合は、上部から順に作業指示が表示される。 The data in the work instruction file 155a is arranged in order of work from the top in consideration of work efficiency such as the movement route and switch on / off timing when the temporary work instruction file is generated. If not, work instructions are displayed in order from the top.
　なお、作業対象は、上述のように物件、号機、作業場所及び対象機器の各カテゴリに分類されている。各カテゴリは、上位のカテゴリが下位の一又は複数のカテゴリを含むようにされており、最下位のカテゴリである対象機器は、一又は複数の作業項目を含む。通常、上位のカテゴリは、下位のカテゴリよりも多くの作業項目を有する。 Note that the work targets are classified into the categories of property, unit, work place, and target equipment as described above. In each category, the upper category includes one or more lower categories, and the target device that is the lowest category includes one or more work items. Typically, the upper category has more work items than the lower category.
　ここで、優先度の設定方法について、詳細に説明する。
　まず、作業項目のうち、必ず実施すべき作業項目と、繰り越し可能な作業項目とを区別するために、作業情報１５１ａにおいては、必ず実施すべき作業項目は、優先度の値が０、繰り越し可能な作業項目は、優先度の値が１以上に設定されている。優先度の値を１以上に設定する場合は、例えば、以下のようにして値が設定されればよい。
　作業項目を繰り越した場合、予め計画された次回点検よりも前に再度訪問しなければならない等、訪問回数が増える作業項目の優先度の値は、１に設定される。次回作業時に準備作業が増える等作業効率が悪くなる作業項目の優先度の値は、２に設定される。次回作業時の作業効率に影響を与えない作業項目の優先度の値は、３に設定される。 Here, the priority setting method will be described in detail.
First, among the work items, in order to distinguish between work items that must be performed and work items that can be carried over, in the work information 151a, the work items that must be carried out have a priority value of 0 and can be carried over. The priority value of each work item is set to 1 or more. When the priority value is set to 1 or more, for example, the value may be set as follows.
When the work item is carried forward, the priority value of the work item that increases the number of visits, such as having to visit again before the next scheduled inspection, is set to 1. The priority value of a work item that deteriorates work efficiency such as an increase in preparation work at the next work is set to 2. The priority value of the work item that does not affect the work efficiency at the next work is set to 3.
　そして、優先度設定部１５４は、作業情報１５１ａに基づいて、対応する作業項目の優先度を優先度（項）列１５５ｏに格納する。 Then, the priority setting unit 154 stores the priority of the corresponding work item in the priority (term) column 155o based on the work information 151a.
　次に、優先度設定部１５４は、作業項目の優先度（項）列１５５ｏに格納された値から、対象機器の優先度（機）列１５５ｌの値を設定する。例えば、対応する対象機器に、優先度０の作業項目が含まれる場合には、その対象機器は必ず点検する必要があるため、優先度設定部１５４は、優先度（機）列１５５ｌに０を設定する。 Next, the priority setting unit 154 sets the value of the priority (machine) column 155l of the target device from the values stored in the priority (term) column 155o of the work item. For example, if the corresponding target device includes a work item with a priority of 0, the target device must be inspected, so the priority setting unit 154 sets 0 in the priority (machine) column 155l. Set.
　一方、対応する対象機器に、優先度０の作業項目が含まれない場合、優先度設定部１５４は、対応する対象機器に含まれる作業項目の優先度（項）列１５５ｏに格納されている値の合計値を、その対象機器の優先度（機）列１５５ｌの値として設定する。例えば、図９に示されているように、「機器３」に、作業項目１（優先度（項）＝３）、作業項目２（優先度（項）＝２）、作業項目３（優先度（項）＝２）が含まれている場合、機器３の優先度（機）列１５５ｌには、７（＝３＋２＋２）が設定される。 On the other hand, when the corresponding target device does not include a work item with priority 0, the priority setting unit 154 stores the value stored in the priority (item) column 155o of the work item included in the corresponding target device. Is set as the value in the priority (machine) column 155l of the target device. For example, as shown in FIG. 9, “device 3” includes work item 1 (priority (term) = 3), work item 2 (priority (term) = 2), work item 3 (priority). When (term) = 2) is included, 7 (= 3 + 2 + 2) is set in the priority (machine) column 155l of the device 3.
　同様に、対応する対象機器の優先度（機）列１５５ｌに格納された値から、対応する作業場所の優先度（場）列１５５ｉの値が設定され、対応する作業場所の優先度（場）列１５５ｉに格納された値から、対応する号機の優先度（号）列１５５ｆの値が設定され、対応する号機の優先度（号）列１５５ｆに格納された値から、対応する物件の優先度（物）列１５５ｃの値が設定される。 Similarly, the value of the corresponding work place priority (place) column 155i is set from the value stored in the priority (machine) row 155l of the corresponding target device, and the priority (place) of the corresponding work place is set. From the value stored in the column 155i, the value of the priority (No.) column 155f of the corresponding unit is set, and from the value stored in the priority (No.) column 155f of the corresponding unit, the priority of the corresponding property The value of the (thing) column 155c is set.
　なお、各優先度の値はカテゴリ毎に比較され、優先度の値が低いほど、優先度が高いものとして処理される。つまり、優先度の値が０の作業項目は、最優先され、優先度の値が大きいほど、必要性の度合いが低くなる。このため、優先度の値が大きいほど、後述する除外対象になりやすい。
　これにより、カテゴリ毎に優先度の比較を行うことができる。また、作業項目に優先度の値を設定するだけで、上位のカテゴリの優先度を自動的に設定することができる。 Each priority value is compared for each category, and the lower the priority value, the higher the priority. In other words, work items with a priority value of 0 have the highest priority, and the greater the priority value, the lower the degree of necessity. For this reason, the larger the priority value, the easier it is to be excluded later.
Thereby, the priority can be compared for each category. Further, the priority of the upper category can be automatically set only by setting the priority value for the work item.
　次に、作業時間の設定方法について、詳細に説明する。
　まず、優先度設定部１５４は、作業情報１５１ａに基づいて、対応する作業項目の作業時間を作業時間（項）列１５５ｐに格納する。 Next, a method for setting the work time will be described in detail.
First, the priority setting unit 154 stores the work time of the corresponding work item in the work time (term) column 155p based on the work information 151a.
　次に、優先度設定部１５４は、対応する対象機器に含まれる作業項目の作業時間（項）列１５５ｐに格納された作業時間の合計値を、対応する対象機器の作業時間（機）列１５５ｍに格納する。例えば、図９に示されているように、「機器１」に、作業項目１（作業時間（項）＝０:０５）、作業項目２（作業時間（項）＝０:１０）及び作業項目３（作業時間（項）＝０:１０）が含まれている場合、機器１の作業時間（機）列１５５ｍには、０:２５が設定される。 Next, the priority setting unit 154 uses the total value of the work times stored in the work time (term) column 155p of the work items included in the corresponding target device as the work time (machine) column 155m of the corresponding target device. To store. For example, as shown in FIG. 9, work item 1 (work time (term) = 0: 05), work item 2 (work time (term) = 0: 10), and work item are included in “device 1”. 3 (work time (term) = 0: 10) is included, 0:25 is set in the work time (machine) column 155m of the device 1.
　同様に、対応する対象機器の作業時間（機）列１５５ｍに格納された値から、対応する作業場所の作業時間（場）列１５５ｊの値が設定され、対応する作業場所の作業時間（場）列１５５ｊに格納された値から、対応する号機の作業時間（号）列１５５ｇの値が設定され、対応する号機の作業時間（号）列１５５ｇに格納された値から、対応する物件の作業時間（物）列１５５ｄの値が設定される。 Similarly, the value of the work time (place) column 155j of the corresponding work place is set from the value stored in the work time (machine) row 155m of the corresponding target device, and the work time (place) of the corresponding work place is set. From the value stored in the column 155j, the value of the corresponding unit work time (number) column 155g is set, and from the value stored in the corresponding unit work time (number) column 155g, the corresponding item work time The value of the (thing) column 155d is set.
　これにより、優先度の低い作業項目又は作業対象を除外する場合、どれくらいの作業時間を削減できるかを算出することができる。
　また、作業項目の作業時間を設定するだけで、上位のカテゴリの作業時間を算出することができる。 Thus, it is possible to calculate how much work time can be reduced when a work item or work target with low priority is excluded.
In addition, it is possible to calculate the work time of the upper category simply by setting the work time of the work item.
　なお、図９では、説明の便宜上、作業指示ファイル１５５ａをテーブル形式で説明したが、図１０に示されている作業指示ファイル１５５ｑのように、作業指示ファイルは、ＸＭＬで構成されていてもよい。その場合、作業全体を＜ＷＯＲＫ＞、物件を＜ＦＩＥＬＤ＞、号機を＜ＣＡＲ＞、作業場所を＜ＰＯＳＩＴＩＯＮ＞、対象機器を＜ＴＡＲＧＥＴ＞及び作業項目を＜ＣＨＥＣＫＩＴＥＭ＞のようにタグ付けし、各要素の属性として、優先度及び作業時間を設定することもできる。
　図１０では、＜ＣＯＮＴＥＮＴ＞タグは、指示の種類の属性を持ち、複数の作業指示のメディア＜ＴＩＴＬＥ＞、＜ＴＥＸＴ＞、＜ＩＭＧ＞及び＜ＩＮＰＵＴ＞の組合せを含むように構成されている。 In FIG. 9, for convenience of explanation, the work instruction file 155a is described in a table format. However, like the work instruction file 155q shown in FIG. 10, the work instruction file may be configured in XML. . In that case, tag the entire work as <WORK>, the property as <FIELD>, the unit as <CAR>, the work place as <POSITION>, the target device as <TARGET>, and the work item as <CHECKITEM>. Priorities and working times can also be set as element attributes.
In FIG. 10, the <CONTENT> tag has an instruction type attribute and is configured to include a combination of a plurality of work instruction media <TITLE>, <TEXT>, <IMG>, and <INPUT>.
　図１１は、実施の形態１に係る作業指示システム１００を作業現場で利用する前に、事務所等で行う事前準備を示すフローチャートである。
　まず、作業者は、作業の前日又は当日に、事務所等ネットワークを利用してサーバ装置１５０にアクセスできる環境で、携帯端末１１０内の作業指示表示処理部１２０を起動する（Ｓ２０）。 FIG. 11 is a flowchart showing pre-preparation performed in an office or the like before using the work instruction system 100 according to the first embodiment at a work site.
First, the worker activates the work instruction display processing unit 120 in the portable terminal 110 in an environment where the server device 150 can be accessed using a network such as an office on the day before or on the day of the work (S20).
　次に、作業者は、携帯端末１１０に作業指示ファイル群のダウンロード指示を行う（Ｓ２１）。例えば、作業者は、作業指示表示処理部１２０により表示部１１１に表示されたダウンロードボタンを押し、サーバ装置１５０に格納されている作業指示ファイル群を携帯端末１１０にダウンロードする。作業指示ファイル群は、作業者及び日付の組み合わせ毎にサーバ装置１５０に記憶されており、作業者は、自分がその日に行う作業の作業指示ファイル群だけを取得できるようになっている。
　作業者からダウンロード指示を受けた作業指示表示処理部１２０は、通信部１１４を介して、ダウンロード要求をサーバ装置１５０に送信する。 Next, the worker instructs the portable terminal 110 to download a work instruction file group (S21). For example, the worker presses a download button displayed on the display unit 111 by the work instruction display processing unit 120 and downloads the work instruction file group stored in the server device 150 to the mobile terminal 110. The work instruction file group is stored in the server device 150 for each combination of the worker and the date, and the worker can acquire only the work instruction file group of the work he / she performs on that day.
Upon receiving a download instruction from the worker, the work instruction display processing unit 120 transmits a download request to the server device 150 via the communication unit 114.
　次に、サーバ装置１５０は、ダウンロード要求を受信すると、通信部１５７を介して、要求された作業指示ファイル群を携帯端末１１０に送信する（Ｓ２２）。 Next, when receiving the download request, the server device 150 transmits the requested work instruction file group to the mobile terminal 110 via the communication unit 157 (S22).
　次に、携帯端末１１０は、作業指示ファイル群のダウンロード完了後、作業指示表示処理部１２０を終了する（Ｓ２３）。 Next, after the download of the work instruction file group is completed, the mobile terminal 110 ends the work instruction display processing unit 120 (S23).
　図１２は、実施の形態１に係る作業指示システム１００を作業現場で利用する際の処理を示すフローチャートである。
　まず、作業者は、作業指示ファイル群をダウンロードした携帯端末１１０を作業現場に持っていき、作業開始時に作業指示表示処理部１２０を起動する（Ｓ３０）。 FIG. 12 is a flowchart showing processing when the work instruction system 100 according to Embodiment 1 is used at a work site.
First, the worker brings the portable terminal 110 having downloaded the work instruction file group to the work site, and activates the work instruction display processing unit 120 at the start of the work (S30).
　次に、作業指示表示処理部１２０が起動されると、表示処理部１２４は、表示部１１１にホーム画面画像を表示する（Ｓ３１）。
　次に、表示処理部１２４は、表示部１１１に表示されたホーム画面画像に基づいて、入力受付部１１２において作業者から表示対象の選択を受けて、順次、表示部１１１に作業指示画面画像を表示させる（Ｓ３２）。 Next, when the work instruction display processing unit 120 is activated, the display processing unit 124 displays a home screen image on the display unit 111 (S31).
Next, based on the home screen image displayed on the display unit 111, the display processing unit 124 receives a selection of a display target from the worker in the input receiving unit 112, and sequentially displays a work instruction screen image on the display unit 111. It is displayed (S32).
　このとき、表示処理部１２４は、作業指示として作業結果を入力するように指示する必要がある場合には、表示部１１１の作業指示画面画像に作業結果の入力指示を表示させ、入力受付部１１２において、作業者から作業結果の入力を受ける（Ｓ３３）。 At this time, if it is necessary for the display processing unit 124 to instruct to input the work result as the work instruction, the display processing unit 124 displays the work result input instruction on the work instruction screen image of the display unit 111, and the input receiving unit 112. In step S33, the work result is input from the worker.
　また、表示処理部１２４は、作業指示として作業エビデンスを入力するように指示する必要がある場合には、表示部１１１の作業指示画面画像に作業エビデンスの入力指示を表示させ、入力受付部１１２において、作業者から作業エビデンスの入力を受ける（Ｓ３４）。 Further, when it is necessary to instruct to input the work evidence as the work instruction, the display processing unit 124 displays the work evidence input instruction on the work instruction screen image of the display unit 111, and the input receiving unit 112 Then, input of work evidence is received from the worker (S34).
　そして、表示処理部１２４は、表示部１１１に表示させた作業指示画面画像における「次へ」ボタンが押下された場合（Ｓ３５でＹｅｓ）には、処理をステップＳ３６に進める。 Then, when the “next” button in the work instruction screen image displayed on the display unit 111 is pressed (Yes in S35), the display processing unit 124 advances the process to step S36.
　ステップＳ３６では、作業進捗管理部１２６により、作業進捗管理処理を行う。この処理については、後述する。 In step S36, the work progress management unit 126 performs work progress management processing. This process will be described later.
　ステップＳ３６の作業進捗管理処理において、作業進捗管理部１２６が、作業完了と判断した場合（Ｓ３７でＹｅｓ）には、処理はステップＳ３８に進む。作業進捗管理部１２６が、作業未完了と判断した場合（Ｓ３７でＮｏ）には、処理はステップＳ３２に戻り、表示処理部１２４は、表示部１１１に、次の作業項目の作業指示画面画像を表示させる。 In the work progress management process in step S36, when the work progress management unit 126 determines that the work is completed (Yes in S37), the process proceeds to step S38. If the work progress management unit 126 determines that the work is not completed (No in S37), the process returns to step S32, and the display processing unit 124 displays a work instruction screen image of the next work item on the display unit 111. Display.
　ステップＳ３８では、携帯端末１１０は、作業指示表示処理部１２０を終了する。 In step S38, the portable terminal 110 ends the work instruction display processing unit 120.
　図１３は、実施の形態１に係る作業指示システム１００における作業指示画面画像の一例を示す概略図である。
　図１３に示されている作業指示画面画像１６０は、作業指示ファイル群によって構成されるＷｅｂページの画面画像であり、進捗情報表示欄１６０ａ、作業タイトル表示欄１６０ｂ、作業指示説明文表示欄１６０ｃ、作業指示説明図表示欄１６０ｄ、作業結果入力欄１６０ｅ、ホームボタン１６０ｈ、次へボタン１６０ｉ及び結果一覧ボタン１６０ｊを備える。 FIG. 13 is a schematic diagram illustrating an example of a work instruction screen image in the work instruction system 100 according to the first embodiment.
A work instruction screen image 160 shown in FIG. 13 is a screen image of a Web page constituted by a work instruction file group, and includes a progress information display field 160a, a work title display field 160b, a work instruction explanation text display field 160c, A work instruction explanatory diagram display field 160d, a work result input field 160e, a home button 160h, a next button 160i, and a result list button 160j are provided.
　進捗情報表示欄１６０ａには、残作業時間及び残項目が表示される。
　作業タイトル表示欄１６０ｂには、テキストで作業の見出しが強調表示される。
　作業指示説明文表示欄１６０ｃには、テキストで作業の指示の説明文が表示される。
　作業指示説明図表示欄１６０ｄには、静止画、アニメーション、動画、音声、ＨＴＭＬ等、作業指示を説明するメディアが表示される。 In the progress information display field 160a, the remaining work time and the remaining items are displayed.
In the work title display field 160b, a work headline is highlighted in text.
In the work instruction explanatory text display field 160c, an explanatory text of the work instruction is displayed in text.
In the work instruction explanatory diagram display field 160d, media for explaining the work instruction such as still images, animations, moving images, sounds, HTML, and the like are displayed.
　作業結果入力欄１６０ｅには、作業の良否判定結果を入力するＯＫボタン１６０ｆ及びＮＧボタン１６０ｇが表示される。なお、図１３においては、ＯＫボタン１６０ｆ及びＮＧボタン１６０ｇが表示されているが、例えば、作業対象の測定値の値を入力する数値入力欄（図示せず）が表示されてもよい。また、単なるボタン及び入力欄だけでなく、ボタンタップ時に良否判定基準及び測定基準値等の情報をポップアップ表示する機能、及び、ストップウォッチで時間を測定する機能等、作業項目に応じた機能に対応した表示が行われてもよい。 In the work result input field 160e, an OK button 160f and an NG button 160g for inputting a work pass / fail judgment result are displayed. In FIG. 13, the OK button 160f and the NG button 160g are displayed. However, for example, a numerical value input field (not shown) for inputting the value of the measurement value to be worked may be displayed. In addition to simple buttons and input fields, functions corresponding to work items such as a pop-up display of information such as pass / fail criteria and measurement standard values when the button is tapped, and a function that measures time with a stopwatch are supported. Display may be performed.
　作業結果入力時には、作業者は、作業指示説明文表示欄１６０ｃ及び作業指示説明図表示欄１６０ｄの表示に従って作業を行い、作業結果入力欄１６０ｅの表示に応じて、入力受付部１１２を介して、作業結果を入力する。
　また、作業エビデンス入力時も同様に、作業者は、作業指示説明文表示欄１６０ｃ及び作業指示説明図表示欄１６０ｄの表示に従って、作業を行い、入力受付部１１２を介して、カメラ起動ボタンをタップして、写真、動画及び音声といった情報を取得し、作業エビデンスを入力する。 When inputting the work result, the worker performs work according to the display in the work instruction explanatory text display field 160c and the work instruction explanatory diagram display field 160d, and according to the display in the work result input field 160e, via the input reception unit 112, Enter the work result.
Similarly, when inputting work evidence, the worker performs work in accordance with the display in the work instruction explanatory text display field 160c and the work instruction explanatory diagram display field 160d, and taps the camera activation button via the input receiving unit 112. Then, information such as photographs, moving images, and sounds is acquired, and work evidence is input.
　ホームボタン１６０ｈは、ホーム画面画像にジャンプするための入力を受け付けるホーム指示領域である。
　次へボタン１６０ｉは、作業指示画面画像を次のページ（次の作業項目）に進めるための進行指示入力領域である。
　結果一覧ボタン１６０ｊは、作業結果を一覧表示する結果一覧画面画像に遷移するための結果一覧表示指示入力領域である。 The home button 160h is a home instruction area that receives an input for jumping to the home screen image.
The next button 160i is a progress instruction input area for advancing the work instruction screen image to the next page (next work item).
The result list button 160j is a result list display instruction input area for transitioning to a result list screen image for displaying a list of work results.
　図１４は、実施の形態１に係る作業指示システム１００における結果一覧表示画面画像の一例を示す概略図である。
　図１４に示されている結果一覧表示画面画像１６１は、作業項目名列１６１ａと、結果列１６１ｂと、エビデンス列１６１ｃとを備えるテーブル形式の情報を表示する。
　作業項目名列１６１ａは、作業項目の名称である作業項目名を表示する。
　結果列１６１ｂは、対応する作業項目において入力された結果を表示する。
　エビデンス列１６１ｃは、対応する作業項目において入力されたエビデンスへのリンクを表示する。 FIG. 14 is a schematic diagram illustrating an example of a result list display screen image in the work instruction system 100 according to the first embodiment.
The result list display screen image 161 shown in FIG. 14 displays information in a table format including a work item name column 161a, a result column 161b, and an evidence column 161c.
The work item name column 161a displays a work item name that is the name of the work item.
The result column 161b displays the result input in the corresponding work item.
The evidence column 161c displays a link to the evidence input in the corresponding work item.
　実施の形態１において、作業指示で入力が要求されるのは、以下の組合せである。
　第１の組み合わせは、指示の種類が「点検」で、メディアの種類が「入力」の組み合わせである。
　第２の組み合わせは、指示の種類が「保全」で、メディアの種類が「入力」の組み合わせである。
　第３の組み合わせは、指示の種類が「エビデンス」で、メディアの種類が「入力」の組み合わせである。 In the first embodiment, the following combinations require input according to work instructions.
The first combination is a combination in which the instruction type is “inspection” and the media type is “input”.
The second combination is a combination in which the instruction type is “maintenance” and the media type is “input”.
The third combination is a combination in which the instruction type is “evidence” and the media type is “input”.
　ここで、第１の組み合わせにおいて、「点検」の作業結果が「ＯＫ」の場合には、「点検」の作業結果として入力された値（ＯＫ）が結果列１６１ｂに表示される。 Here, in the first combination, when the work result of “inspection” is “OK”, the value (OK) input as the work result of “inspection” is displayed in the result column 161b.
　また、第１の組み合わせにおいて、「点検」の作業結果が「ＮＧ」で、「保全」の作業指示がない場合には、「点検」の作業結果として入力された値（ＮＧ）が結果列１６１ｂに表示される。 In the first combination, when the work result of “inspection” is “NG” and there is no work instruction for “maintenance”, the value (NG) input as the work result of “inspection” is the result column 161b. Is displayed.
　また、第１の組み合わせにおいて、「点検」の作業結果が「ＮＧ」で、「保全」の作業指示がある場合には、「保全」の作業結果の入力が要求される。そして、結果列１６１ｂには、「保全」の作業結果として入力された値が表示される。 In the first combination, when the work result of “inspection” is “NG” and there is a work instruction of “maintenance”, the input of the work result of “maintenance” is requested. In the result column 161b, the value input as the “maintenance” work result is displayed.
　また、第３の組み合わせでは、エビデンス列１６１ｃには、入力メディアへのリンクが表示され、リンクをクリックすると、エビデンスとして入力された情報を格納するファイルを開いて、入力されたエビデンスを確認することができるようになる。なお、エビデンスの入力が要求されていない場合には、エビデンス列１６１ｃには、入力されていないことを示す「－」が表示される。 In the third combination, a link to the input medium is displayed in the evidence column 161c. When the link is clicked, a file storing information input as evidence is opened and the input evidence is confirmed. Will be able to. When no evidence input is requested, “−” indicating that no evidence is input is displayed in the evidence column 161c.
　なお、作業項目の作業が完了していない場合には、結果列１６１ｂには、「未実施」が表示される。
　作業者は、作業完了時には、作業一覧表示画面を表示し、作業漏れがないことを確認して、作業を終了する。 If the work item has not been completed, “not implemented” is displayed in the result column 161b.
When the work is completed, the worker displays a work list display screen, confirms that there is no work omission, and finishes the work.
　図１５及び図１６は、実施の形態１に係る作業指示システム１００における作業進捗管理処理を示すフローチャートである。
　まず、作業進捗管理部１２６は、残りの作業項目である残項目の有無を管理しており、残項目があるかどうかを確認する（Ｓ４０）。残項目は、作業指示ファイル１５５ａに記載されている作業項目と、作業結果入力処理部１２５によって、状態が作業実施済みとなった作業項目との差分で算出される。作業進捗管理部１２６は、表示処理部１２４で取得している表示履歴を参照することで、残項目を管理することができる。残項目がある場合（Ｓ４０でＹｅｓ）には、処理はステップＳ４１に進み、残項目がない場合（Ｓ４０でＮｏ）には、処理はステップＳ４５に進む。 15 and 16 are flowcharts showing work progress management processing in the work instruction system 100 according to the first embodiment.
First, the work progress management unit 126 manages the presence / absence of remaining items, which are remaining work items, and checks whether there are any remaining items (S40). The remaining items are calculated by the difference between the work item described in the work instruction file 155a and the work item whose state has been completed by the work result input processing unit 125. The work progress management unit 126 can manage the remaining items by referring to the display history acquired by the display processing unit 124. If there are remaining items (Yes in S40), the process proceeds to step S41. If there are no remaining items (No in S40), the process proceeds to step S45.
　ステップＳ４１では、作業進捗管理部１２６は、残作業時間の有無を確認する。残作業時間がない場合（Ｓ４１でＮｏ）には、処理はステップＳ４２に進み、残作業時間がある場合（Ｓ４１でＹｅｓ）には、処理は図１６のステップＳ４８に進む。 In step S41, the work progress management unit 126 confirms whether there is a remaining work time. If there is no remaining work time (No in S41), the process proceeds to step S42. If there is a remaining work time (Yes in S41), the process proceeds to step S48 in FIG.
　ステップＳ４２では、作業進捗管理部１２６は、作業指示ファイル１５５ａの残項目に、優先度（項）列１５５ｏの値が０の作業項目があるか否かを確認する。優先度（項）列１５５ｏの値が０の作業項目がある場合（Ｓ４２でＹｅｓ）には、処理はステップＳ４３に進み、優先度（項）列１５５ｏの値が０の作業項目がない場合（Ｓ４２でＮｏ）には、処理はステップＳ４４に進む。 In step S42, the work progress management unit 126 checks whether or not there is a work item whose value in the priority (term) column 155o is 0 in the remaining items of the work instruction file 155a. If there is a work item whose value in the priority (term) column 155o is 0 (Yes in S42), the process proceeds to step S43, and there is no work item whose value in the priority (term) column 155o is 0 ( In No) in S42, the process proceeds to step S44.
　ステップＳ４３では、必ず実施する作業項目が未実施であるため、作業進捗管理部１２６は、残作業時間を増やす。このとき、増加させる時間は、優先度（項）列１５５ｏの値が０の残項目の合計作業時間を反映してもよいし、作業者が顧客と調整した結果を手入力してもよい。そして、処理はステップＳ４１に戻る。
　一方、ステップＳ４４では、必ず実施する作業項目がないため、作業進捗管理部１２６は、残項目を「繰り越し」に設定する。そして、処理はステップＳ４７に進む。 In step S43, since work items to be executed are not yet executed, the work progress management unit 126 increases the remaining work time. At this time, the time to increase may reflect the total work time of the remaining items whose value in the priority (term) column 155o is 0, or the operator may manually input the result adjusted with the customer. Then, the process returns to step S41.
On the other hand, in step S44, since there are no work items to be executed, the work progress management unit 126 sets the remaining items to “carry over”. Then, the process proceeds to step S47.
　ステップＳ４０において、残項目がないと判断された場合（Ｓ４０でＮｏ）には、処理はステップＳ４５に進み、作業進捗管理部１２６は、除外した作業項目があるか否かを確認する。除外した作業項目がある場合（Ｓ４５でＹｅｓ）には、処理はステップＳ４６に進み、除外した作業項目がない場合（Ｓ４５でＮｏ）には、処理はステップＳ４７に進む。 If it is determined in step S40 that there are no remaining items (No in S40), the process proceeds to step S45, and the work progress management unit 126 confirms whether there are any excluded work items. If there is an excluded work item (Yes in S45), the process proceeds to step S46. If there is no excluded work item (No in S45), the process proceeds to step S47.
　ステップＳ４６では、作業進捗管理部１２６は、除外した作業項目を残項目に追加する。
　一方、ステップＳ４７では、作業進捗管理部１２６は、作業完了と判断して、表示処理部１２４に指示することで、作業結果画面画像を表示部１１１に表示させ、処理を終了する。 In step S46, the work progress management unit 126 adds the excluded work items to the remaining items.
On the other hand, in step S47, the work progress management unit 126 determines that the work is completed, and instructs the display processing unit 124 to display the work result screen image on the display unit 111, and ends the process.
　図１６のステップＳ４８では、作業進捗管理部１２６は、残作業時間と残項目の合計作業時間（必要作業時間）とを比較して、残作業時間が、残項目の合計作業時間よりも長いか否かを判断する。残作業時間が、残項目の合計作業時間よりも長い場合（Ｓ４８でＹｅｓ）には、処理はステップＳ４９に進み、残作業時間が、残項目の合計作業時間以下である場合（Ｓ４８でＮｏ）には、処理はステップＳ５０に進む。
　ステップＳ４９では、作業進捗管理部１２６は、作業未完了と判断して、処理を終了する。 In step S48 of FIG. 16, the work progress management unit 126 compares the remaining work time with the total work time (required work time) of the remaining items, and determines whether the remaining work time is longer than the total work time of the remaining items. Judge whether or not. If the remaining work time is longer than the total work time of the remaining items (Yes in S48), the process proceeds to step S49, and the remaining work time is equal to or less than the total work time of the remaining items (No in S48). In step S50, the process proceeds to step S50.
In step S49, the work progress management unit 126 determines that the work has not been completed, and ends the process.
　一方、ステップＳ５０では、優先度判定部１２７は、残作業時間内に残項目を完了することができないため、優先度判定処理を行う。優先度判定処理の方法については、後述する。
　作業進捗管理部１２６は、優先度判定処理により除外対象とされた作業項目又は除外対象とされた作業対象に含まれている作業項目を残項目から除外する（Ｓ５１）。除外対象とされた作業項目を除外したことにより、その作業項目にかかる作業時間を削減することができる。 On the other hand, in step S50, the priority determination unit 127 performs priority determination processing because it cannot complete the remaining items within the remaining work time. A method of the priority determination process will be described later.
The work progress management unit 126 excludes, from the remaining items, work items that have been excluded by the priority determination process or work items that are included in the work objects that have been excluded (S51). By excluding a work item that is an exclusion target, it is possible to reduce the work time required for the work item.
　そして、処理はステップＳ４８に戻り、作業進捗管理部１２６は、再度、残作業時間と、残項目の合計作業時間とを比較し、残作業時間の方が大きくなっていれば（Ｓ４８でＹｅｓ）、処理はステップＳ４９に進む。一方、残作業時間が等しい又は残作業時間の方が短かければ（Ｓ４８でＮｏ）、優先度判定部１２７は、再度、優先度判定処理を行い（Ｓ５０）、作業進捗管理部１２６は、除外対象とされた作業項目を除外する（Ｓ５１）。そして、処理はステップＳ４８に戻る。 Then, the process returns to step S48, and the work progress management unit 126 again compares the remaining work time with the total work time of the remaining items, and if the remaining work time is larger (Yes in S48). The process proceeds to step S49. On the other hand, if the remaining work time is equal or shorter than the remaining work time (No in S48), the priority determination unit 127 performs the priority determination process again (S50), and the work progress management unit 126 excludes it. The target work item is excluded (S51). Then, the process returns to step S48.
　図１７は、実施の形態１に係る作業指示システム１００における優先度判定処理を示すフローチャートである。 FIG. 17 is a flowchart showing the priority determination process in the work instruction system 100 according to the first embodiment.
　昇降機保守等の作業は、作業項目毎に独立しているわけではなく、効率よく作業できるまとまりを持っている。例えば、ある機器を点検する際に、事前準備、作業項目１、作業項目２、作業項目３及び後片付けという流れで作業を実施する場合、作業項目２を繰り越すと、次回作業時に、事前準備、作業項目２及び後片付けの作業が発生し、作業項目２だけを実施するために、付随する事前準備及び後片付けの作業が余計に発生し、作業効率が悪くなる可能性がある。
　そのため、優先度判定処理の結果、残項目を除外する場合は、まとまりを持った単位で除外することが望ましい。そこで、実施の形態１における優先度判定処理では、図９の作業指示ファイル１５５ａに示されているように、物件、号機、作業場所及び対象機器等の、複数の作業項目をまとめた単位（カテゴリ）で、優先度判定処理が行われる。 Work such as elevator maintenance is not independent for each work item, but has a unit that allows efficient work. For example, when inspecting a certain device, if the work is carried out in the flow of preparation, work item 1, work item 2, work item 3 and clean up, if work item 2 is carried over, preparation and work will be performed at the next work. Item 2 and post-cleaning work occur, and only work item 2 is performed. Therefore, additional pre-preparation and post-cleaning work occurs, and work efficiency may deteriorate.
For this reason, when the remaining items are excluded as a result of the priority determination process, it is desirable to exclude them in a unit of unity. Therefore, in the priority determination process in the first embodiment, as shown in the work instruction file 155a in FIG. 9, a unit (category) in which a plurality of work items such as a property, a machine, a work place, and a target device are collected. ), Priority determination processing is performed.
　まず、優先度判定部１２７は、作業指示ファイル１５５ａの物件の優先度（物）列１５５ｃの値を判定する（Ｓ６０）。そして、優先度判定部１２７は、既に実施されている作業項目を含まず、値が０以外で優先度の値が一番高い物件（優先度が一番低い物件）があるか否かを判断する（Ｓ６１）。そのような物件がある場合（Ｓ６１でＹｅｓ）には、優先度判定部１２７は、そのような物件を除外対象として、処理を終了する。一方、そのような物件がない場合（Ｓ６１でＮｏ）には、処理はステップＳ６２に進む。 First, the priority determination unit 127 determines the value of the property priority (thing) column 155c of the work instruction file 155a (S60). Then, the priority determination unit 127 determines whether there is a property that does not include a work item that has already been performed and that has a value other than 0 and the highest priority value (the property with the lowest priority). (S61). When there is such a property (Yes in S61), the priority determination unit 127 ends the process with such a property as an exclusion target. On the other hand, if there is no such property (No in S61), the process proceeds to step S62.
　ステップＳ６２では、優先度判定部１２７は、作業指示ファイル１５５ａの号機の優先度（号）列１５５ｆの値を判定する。そして、優先度判定部１２７は、既に実施されている作業項目を含まず、値が０以外で優先度の値が一番高い号機（優先度が一番低い号機）があるか否かを判断する（Ｓ６３）。そのような号機がある場合（Ｓ６３でＹｅｓ）には、優先度判定部１２７は、そのような号機を除外対象として、処理を終了する。一方、そのような号機がない場合（Ｓ６３でＮｏ）には、処理はステップＳ６４に進む。 In step S62, the priority determination unit 127 determines the value in the priority (number) column 155f of the machine number in the work instruction file 155a. Then, the priority determination unit 127 determines whether or not there is a unit that does not include a work item that has already been performed and that has a value other than 0 and the highest priority value (the lowest priority unit). (S63). When there is such a number (Yes in S63), the priority determination unit 127 ends the process with such a number as an exclusion target. On the other hand, if there is no such machine (No in S63), the process proceeds to step S64.
　ステップＳ６４では、優先度判定部１２７は、作業指示ファイル１５５ａの作業場所の優先度（場）列１５５ｉの値を判定する。そして、優先度判定部１２７は、既に実施されている作業項目を含まず、値が０以外で優先度の値が一番高い作業場所（優先度が一番低い作業場所）があるか否かを判断する（Ｓ６５）。そのような作業場所がある場合（Ｓ６５でＹｅｓ）には、優先度判定部１２７は、そのような作業場所を除外対象として、処理を終了する。一方、そのような作業場所がない場合（Ｓ６５でＮｏ）には、処理はステップＳ６６に進む。 In step S64, the priority determining unit 127 determines the value of the work place priority (place) column 155i of the work instruction file 155a. Then, the priority determination unit 127 does not include a work item that has already been performed, and whether there is a work place with a highest priority value (work place with the lowest priority) other than 0. Is determined (S65). When there is such a work place (Yes in S65), the priority determination unit 127 ends the process with such a work place as an exclusion target. On the other hand, if there is no such work place (No in S65), the process proceeds to step S66.
　ステップＳ６６では、優先度判定部１２７は、作業指示ファイル１５５ａの対象機器の優先度（機）列１５５ｌの値を判定する。そして、優先度判定部１２７は、既に実施されている作業項目を含まず、値が０以外で優先度の値が一番高い対象機器（優先度が一番低い対象機器）があるか否かを判断する。そのような対象機器がある場合（Ｓ６７でＹｅｓ）には、優先度判定部１２７は、そのような対象機器を除外対象として、処理を終了する。一方、そのような対象機器がない場合（Ｓ６７でＮｏ）には、処理はステップＳ６８に進む。 In step S66, the priority determination unit 127 determines the value of the priority (machine) column 155l of the target device in the work instruction file 155a. Then, the priority determination unit 127 does not include a work item that has already been performed, and whether or not there is a target device having a highest priority value (a target device having the lowest priority) other than 0. Judging. When there is such a target device (Yes in S67), the priority determination unit 127 ends the processing with such a target device as an exclusion target. On the other hand, if there is no such target device (No in S67), the process proceeds to step S68.
　ステップＳ６８では、優先度判定部１２７は、作業指示ファイル１５５ａの作業項目の優先度（項）列１５５ｏの値を判定する。そして、優先度判定部１２７は、未だ実施されていない作業項目の内、値が０以外で優先度の値が一番高い作業項目（優先度が一番低い作業項目）を除外対象として、処理を終了する。
　このとき、除外した作業項目については、除外後の残項目が無くなった際に、残項目に追加し、残時間内で、除外した作業項目の作業指示が行われる。 In step S68, the priority determination unit 127 determines the value of the priority (term) column 155o of the work items in the work instruction file 155a. Then, the priority determination unit 127 performs processing by excluding a work item having a value other than 0 and a highest priority value (a work item having the lowest priority) among work items that have not been executed yet. Exit.
At this time, the excluded work item is added to the remaining item when there is no remaining item after the exclusion, and a work instruction for the excluded work item is issued within the remaining time.
　このように、物件、号機、作業場所及び対象機器等、まとまりを持った単位で作業項目を管理しておくことで、繰り越し作業の効率をなるべく落とさずに、除外対象を決定することができる。また、優先度判定の最初に、物件等のカテゴリで作業項目を除外できれば、まとまった作業時間を確保できるため、その後は、残項目がなくなる又は残作業時間がなくなるまで、優先度判定処理を行わずに、作業を進めることができ、処理の負荷を抑えることができる。 As described above, by managing work items in units such as properties, units, work places, and target devices, it is possible to determine exclusion targets without reducing the efficiency of carry-over work as much as possible. In addition, if work items can be excluded in the category of property at the beginning of priority determination, it is possible to secure a coherent work time. Thereafter, priority determination processing is performed until there are no remaining items or no remaining work time. Therefore, the work can be advanced and the processing load can be suppressed.
　なお、実施の形態１では、図１７に示されているように、作業対象のカテゴリにおいて上位のカテゴリから順に、言い換えると、作業項目が多く含まれているカテゴリから順に優先度の比較が行われているが、実施の形態１は、このような例に限定されるものではない。例えば、優先度判定部１２７は、作業対象については除外対象とはせずに、優先度の低い作業項目から順に除外対象とすることも可能である。このような場合には、サーバ装置１５０の優先度設定部１５４が、作業対象毎の優先度及び作業時間を算出して、作業指示ファイルに設定する必要がなくなる。 In the first embodiment, as shown in FIG. 17, the priority comparison is performed in order from the higher-order category in the work target category, in other words, from the category including many work items. However, Embodiment 1 is not limited to such an example. For example, the priority determination unit 127 may exclude the work targets from the work items with the lowest priority, instead of excluding the work targets. In such a case, the priority setting unit 154 of the server device 150 does not need to calculate the priority and work time for each work target and set them in the work instruction file.
　図１８は、実施の形態１に係る作業指示システム１００における事後処理を示すフローチャートである。 FIG. 18 is a flowchart showing post-processing in the work instruction system 100 according to the first embodiment.
　まず、作業現場から事務所へ戻った後、作業者は、作業指示表示処理部１２０を起動して、事務所内のネットワークに接続する（Ｓ７０）。
　作業指示表示処理部１２０が起動すると、アップロード部１２２は、入力受付部１１２からの指示に応じて、通信部１１４を介して、サーバ装置１５０に作業結果等をアップロードする（Ｓ７１）。 First, after returning from the work site to the office, the worker activates the work instruction display processing unit 120 and connects to the network in the office (S70).
When the work instruction display processing unit 120 is activated, the upload unit 122 uploads work results and the like to the server device 150 via the communication unit 114 in response to an instruction from the input receiving unit 112 (S71).
　以上のように、実施の形態１に係る作業指示システム１００によれば、作業の進捗に応じて、残作業時間内に全ての残項目を実施できない場合に、残項目の優先度を考慮して、作業指示を表示することができる。これにより、スキル不足による作業の遅延、突発的な作業の発生、顧客の要望等により、時間内に全ての作業項目を完了できない場合でも、優先度の高い作業項目を作業者に実施させることができる。 As described above, according to the work instruction system 100 according to the first embodiment, when all the remaining items cannot be performed within the remaining work time according to the progress of the work, the priority of the remaining items is considered. , Work instructions can be displayed. This allows workers to implement high priority work items even when all work items cannot be completed in time due to work delays due to lack of skills, sudden work occurrences, customer requests, etc. it can.
　実施の形態２．
　実施の形態１では、作業指示システム１００を昇降機保守作業に適用した場合において、作業時間を作業情報記憶部１５１に事前登録することについて述べたが、この実施の形態２では、作業指示表示処理部１２０の操作ログから得られる作業時間の実績値を基に自動登録する実施の形態について説明する。 Embodiment 2. FIG.
In the first embodiment, it has been described that the work time is pre-registered in the work information storage unit 151 when the work instruction system 100 is applied to elevator maintenance work. In the second embodiment, the work instruction display processing unit is described. A description will be given of an embodiment in which automatic registration is performed based on the actual value of work time obtained from 120 operation logs.
　図１に示されているように、実施の形態２に係る作業指示システム２００は、携帯端末１１０と、サーバ装置２５０とを備える。
　実施の形態２でも、作業指示システム２００を、昇降機保守作業に適用した場合について説明する。
　なお、実施の形態２における携帯端末１１０は、実施の形態１と同様である。 As illustrated in FIG. 1, the work instruction system 200 according to the second embodiment includes a mobile terminal 110 and a server device 250.
Also in the second embodiment, a case where the work instruction system 200 is applied to elevator maintenance work will be described.
The mobile terminal 110 in the second embodiment is the same as that in the first embodiment.
　図１９は、実施の形態２におけるサーバ装置２５０の構成を概略的に示すブロック図である。
　サーバ装置２５０は、作業情報記憶部１５１と、作業指示ファイル生成部２５２と、ファイル記憶部１５５と、作業記録記憶部１５６と、通信部１５７と、作業時間登録部２５７とを備える。
　実施の形態２におけるサーバ装置２５０は、作業指示ファイル生成部２５２及び作業時間登録部２５７を除いて、実施の形態１におけるサーバ装置１５０と同様に構成されている。 FIG. 19 is a block diagram schematically showing a configuration of server apparatus 250 in the second embodiment.
The server apparatus 250 includes a work information storage unit 151, a work instruction file generation unit 252, a file storage unit 155, a work record storage unit 156, a communication unit 157, and a work time registration unit 257.
The server apparatus 250 according to the second embodiment is configured in the same manner as the server apparatus 150 according to the first embodiment except for the work instruction file generation unit 252 and the work time registration unit 257.
　作業時間登録部２５７は、作業記録記憶部１５６に記録された操作ログから作業者毎の作業時間の実績値を算出し、その実績値を基に作業情報記憶部１５１に記憶されている作業情報に格納されている作業時間を更新する。
　例えば、作業記録記憶部１５６には、携帯端末１１０からアップロードされた作業結果等の情報が登録されており、登録される情報のひとつとして、操作ログが記憶されている。操作ログは、作業指示表示処理部１２０のボタンタップ又は画面遷移等をトリガーとして記録した、時刻情報と操作情報のテキストデータであり、作業指示画面画像を開いた時刻と閉じた時刻（他のページに進んだ時刻）とを知ることができる。このとき、作業指示画面画像を作業項目毎に生成しておけば、作業指示画面画像を開いた時刻を作業開始、それを閉じた時刻を作業終了として管理することができる。これにより、作業時間登録部２５７は、作業項目毎の作業時間の実績値を算出することができる。 The work time registration unit 257 calculates the actual value of the work time for each worker from the operation log recorded in the work record storage unit 156, and the work information stored in the work information storage unit 151 based on the actual value. Update the work time stored in.
For example, information such as work results uploaded from the portable terminal 110 is registered in the work record storage unit 156, and an operation log is stored as one of the registered information. The operation log is text data of time information and operation information recorded using a button tap or screen transition of the work instruction display processing unit 120 as a trigger, and the time when the work instruction screen image is opened and closed (other pages). Time). At this time, if the work instruction screen image is generated for each work item, the time when the work instruction screen image is opened can be managed as the work start, and the time when the work instruction screen image is closed can be managed as the work end. Thereby, the work time registration unit 257 can calculate the actual value of the work time for each work item.
　そして、作業時間登録部２５７は、以上のようにして算出した作業項目毎の作業時間を作業情報記憶部１５１に記憶されている作業情報に登録する。なお、作業情報記憶部１５１には、作業者（作業者ＩＤ）毎に作業情報が登録されているものとする。そして、例えば、作業時間登録部２５７は、作業情報に既に登録されている作業時間に新たに算出された作業時間を加えて、平均化することで、登録を行う。また、作業時間登録部２５７は、作業情報に既に登録されている作業時間を、新たに算出された作業時間で入れ替えてもよい。 Then, the work time registration unit 257 registers the work time for each work item calculated as described above in the work information stored in the work information storage unit 151. In the work information storage unit 151, work information is registered for each worker (worker ID). Then, for example, the work time registration unit 257 performs registration by adding the newly calculated work time to the work time already registered in the work information and averaging the work time. The work time registration unit 257 may replace the work time already registered in the work information with the newly calculated work time.
　実施の形態２における作業指示ファイル生成部２５２は、作業指示生成部１５３と、優先度設定部２５４とを備える。
　実施の形態２における作業指示ファイル生成部２５２の作業指示生成部１５３は、実施の形態１における作業指示ファイル生成部１５２の作業指示生成部１５３と同様に構成されている。 The work instruction file generation unit 252 according to the second embodiment includes a work instruction generation unit 153 and a priority setting unit 254.
The work instruction generation unit 153 of the work instruction file generation unit 252 in the second embodiment is configured similarly to the work instruction generation unit 153 of the work instruction file generation unit 152 in the first embodiment.
　実施の形態２における優先度設定部２５４は、作業指示生成部１５３で生成された作業指示一時ファイル群を取得する。そして、優先度設定部２５４は、作業指示一時ファイル群に含まれている作業指示一時ファイルに作業項目毎の優先度及び作業時間を設定することで、作業指示一時ファイルを作業指示ファイルに更新する。これにより、優先度設定部２５４は、作業指示ファイル群を生成し、ファイル記憶部１５５に記憶する。
　ここで、実施の形態２における優先度設定部２５４は、作業情報記憶部１５１に、作業者毎に記憶されている作業情報を参照することで、作業指示ファイルにおける作業時間として、作業者毎の作業時間を用いることができる。 The priority setting unit 254 according to the second embodiment acquires the work instruction temporary file group generated by the work instruction generation unit 153. Then, the priority setting unit 254 updates the work instruction temporary file to the work instruction file by setting the priority and work time for each work item in the work instruction temporary file included in the work instruction temporary file group. . As a result, the priority setting unit 254 generates a work instruction file group and stores it in the file storage unit 155.
Here, the priority setting unit 254 according to the second embodiment refers to the work information stored for each worker in the work information storage unit 151, so that the work time in the work instruction file is set for each worker. Working time can be used.
　以上のように、実施の形態２によれば、作業時間登録部２５７を備えることにより、予め設定した一律の標準的な作業時間ではなく、個人毎に異なる作業時間の実績値を基に、各作業者の作業項目毎の作業時間を見積もることができる。これにより、作業時間の見積もり精度を向上させることができる。 As described above, according to the second embodiment, by providing the work time registration unit 257, each work is not based on a preset standard work time, but on the basis of actual values of work hours that are different for each individual. The work time for each work item of the worker can be estimated. Thereby, the estimation accuracy of work time can be improved.
実施の形態３．
　実施の形態１では、作業指示システム１００を昇降機保守作業に適用した場合において、作業進捗管理部１２６及び優先度判定部１２７によって作業項目を除外することについて述べたが、この実施の形態３では、作業者の入力によって作業項目を除外する実施の形態について説明する。 Embodiment 3 FIG.
In the first embodiment, when the work instruction system 100 is applied to elevator maintenance work, it has been described that work items are excluded by the work progress management unit 126 and the priority determination unit 127. However, in the third embodiment, An embodiment will be described in which work items are excluded by the operator's input.
　図１に示されているように、実施の形態３に係る作業指示システム３００は、携帯端末３１０と、サーバ装置１５０とを備える。
　実施の形態３でも、作業指示システム２００を、昇降機保守作業に適用した場合について説明する。
　実施の形態３におけるサーバ装置１５０は、実施の形態１と同様である。 As shown in FIG. 1, the work instruction system 300 according to the third embodiment includes a mobile terminal 310 and a server device 150.
Also in the third embodiment, a case where the work instruction system 200 is applied to elevator maintenance work will be described.
The server device 150 in the third embodiment is the same as that in the first embodiment.
　図２０は、実施の形態３における携帯端末３１０の構成を概略的に示すブロック図である。
　携帯端末３１０は、表示部１１１と、入力受付部１１２と、端末内時刻取得部１１３と、通信部１１４と、作業指示表示処理部３２０とを備える。
　実施の形態３における携帯端末３１０は、作業指示表示処理部３２０を除いて、実施の形態１における携帯端末１１０と同様に構成されている。 FIG. 20 is a block diagram schematically showing a configuration of mobile terminal 310 in the third embodiment.
The portable terminal 310 includes a display unit 111, an input reception unit 112, an in-terminal time acquisition unit 113, a communication unit 114, and a work instruction display processing unit 320.
Portable terminal 310 in the third embodiment is configured in the same manner as portable terminal 110 in the first embodiment, except for work instruction display processing unit 320.
　作業指示表示処理部３２０は、ダウンロード部１２１と、アップロード部１２２と、ファイル記憶部１２３と、表示処理部１２４と、作業結果入力処理部１２５と、作業進捗管理部３２６と、優先度判定部１２７と、作業項目除外部３２８とを備える。
　実施の形態３における作業指示表示処理部３２０は、作業進捗管理部３２６及び作業項目除外部３２８を除いて、実施の形態１における作業指示表示処理部１２０と同様に構成されている。 The work instruction display processing unit 320 includes a download unit 121, an upload unit 122, a file storage unit 123, a display processing unit 124, a work result input processing unit 125, a work progress management unit 326, and a priority determination unit 127. And a work item excluding unit 328.
The work instruction display processing unit 320 in the third embodiment is configured in the same manner as the work instruction display processing unit 120 in the first embodiment except for the work progress management unit 326 and the work item exclusion unit 328.
　作業項目除外部３２８は、入力受付部１１２を介して、作業者から除外する作業項目の選択を受ける。
　例えば、現場でトラブルが発生した場合、及び、顧客の要望があった場合等により、指示された作業項目を実施できないときがある。そのようなときには、作業者は、入力受付部１１２を介して、作業項目除外部３２８に、実施できない作業項目を選択し、残項目から除外する設定を行う。具体的には、作業項目除外部３２８は、表示部１１１に、未だ作業が完了していない作業項目の一覧である除外設定画面画像を表示させて、入力受付部１１２を介して、作業者から除外する作業項目の選択を受ける。 The work item exclusion unit 328 receives selection of work items to be excluded from the worker via the input reception unit 112.
For example, there may be a case where an instructed work item cannot be performed due to a trouble occurring at the site or a customer request. In such a case, the worker selects a work item that cannot be performed in the work item exclusion unit 328 via the input reception unit 112 and performs setting to exclude it from the remaining items. Specifically, the work item exclusion unit 328 causes the display unit 111 to display an exclusion setting screen image that is a list of work items for which work has not yet been completed, and from the operator via the input reception unit 112. Receive selection of work items to exclude.
　作業進捗管理部３２６は、残項目と残作業時間とを管理し、残項目を残作業時間内に完了できるか否かを判断する。そして、作業進捗管理部３２６は、除外設定された作業項目を残作業から除外して、進捗管理を行う。 The work progress management unit 326 manages the remaining items and the remaining work time, and determines whether the remaining items can be completed within the remaining work time. Then, the work progress management unit 326 performs work management by excluding the work items set to be excluded from the remaining work.
　以上のように、実施の形態３によれば、作業項目除外部３２８を備えることにより、現場でトラブルが発生した場合及び顧客の要望があった場合等により、指示された作業項目を実施できないときに、作業進捗管理部３２６は、該当する作業項目を除外して、作業進捗管理を行うことができる。 As described above, according to the third embodiment, when the work item exclusion unit 328 is provided, the instructed work item cannot be performed due to a trouble occurring at the site or a customer request. In addition, the work progress management unit 326 can perform work progress management by excluding the corresponding work items.
　なお、本発明は、その発明の範囲内において、各実施の形態の自由な組み合わせ、あるいは各実施の形態の任意の構成要素の変形、もしくは各実施の形態において任意の構成要素の省略が可能である。 In the present invention, within the scope of the invention, any combination of each embodiment, any modification of any component in each embodiment, or any component in each embodiment can be omitted. is there.
　１００，２００，３００　作業指示システム、　１１０，３１０　携帯端末、　１１１　表示部、　１１２　入力受付部、　１１３　端末内時刻取得部、　１１４　通信部、　１２０，３２０　作業指示表示処理部、　１２１　ダウンロード部、　１２２　アップロード部、　１２３　ファイル記憶部、　１２４　表示処理部、　１２５　作業結果入力処理部、　１２６，３２６　作業進捗管理部、　１２７　優先度判定部、　３２８　作業項目除外部、　１５０，２５０　サーバ装置、　１５１　作業情報記憶部、　１５３　作業指示生成部、　１５４，２５４　優先度設定部、　１５５　ファイル記憶部、　１５６　作業記録記憶部、　１５７　通信部、　２５７　作業時間登録部。 100, 200, 300 work instruction system, 110, 310 portable terminal, 111 display unit, 112 input reception unit, 113 terminal time acquisition unit, 114 communication unit, 120, 320 work instruction display processing unit, 121 download unit, 122 upload Part, 123 file storage part, 124 display processing part, 125 work result input processing part, 126,326 work progress management part, 127 priority determination part, 328 work item exclusion part, 150,250 server device, 151 work information storage part , 153 work instruction generation unit, 154,254 priority setting unit, 155 file storage unit, 156 work record storage unit, 157 communication unit, 257 work time registration unit.

Claims (17)

  1. 　複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す編成情報、並びに、当該複数の作業項目の各々の必要性の度合いを示す優先度及び当該複数の作業項目の各々の作業時間を示す作業情報を記憶する記憶部と、
    　前記編成情報及び前記作業情報に基づいて、前記複数の作業対象、前記複数の作業項目、前記優先度、前記作業時間、前記総作業時間及び前記作業順を示す作業指示ファイルを生成するとともに、当該作業指示ファイルに基づいて、前記複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイルを当該作業指示ファイルに付加することで、作業指示ファイル群を生成する作業指示ファイル生成部と、
    　各種画面画像を表示する表示部と、
    　前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部と、を備え、
    　前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記未実施の作業項目において前記優先度の低い順に除外対象を特定し、当該除外対象として特定された前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないこと
    　を特徴とする作業指示システム。     A plurality of work targets to be subjected to a plurality of works, a plurality of work items each indicating the plurality of works, a total work time during which the plurality of works can be performed, and a work order of the plurality of works A storage unit that stores organization information indicating a priority, a priority indicating the degree of necessity of each of the plurality of work items, and work information indicating a work time of each of the plurality of work items;
    Based on the organization information and the work information, generate a work instruction file indicating the plurality of work objects, the plurality of work items, the priority, the work time, the total work time, and the work order, and A work instruction file for generating a work instruction file group by adding, to the work instruction file, an additional file for displaying a work instruction indicating the work content of each of the plurality of work items based on the work instruction file A generator,
    A display unit for displaying various screen images;
    A work instruction display processing unit that displays the work instructions corresponding to each of the plurality of work items indicated in the work instruction file on the display unit in the work order based on the work instruction file group; Prepared,
    The work instruction display processing unit specifies the work accumulated time from the work start to the present based on the work instruction display history, and subtracts the work accumulated time from the total work time, thereby calculating the remaining work time. The required work time is calculated by calculating and summing the work times of unexecuted work items in the plurality of work items indicated in the work instruction file, and the remaining work time is the required work time. In the following cases, an exclusion target is specified in order of decreasing priority in the unexecuted work items so that the remaining work time is longer than the required work time, and the work specified as the exclusion target The work instruction system according to claim 1, wherein the work instruction of the excluded work item is not displayed on the display unit by excluding the item from the unexecuted work item.
  2. 　前記作業指示表示処理部は、前記複数の作業対象の内、前記優先度として、予め定められた最も高い前記必要性の度合いが割り当てられている作業対象については、前記除外対象として特定しないこと
    　を特徴とする請求項１に記載の作業指示システム。     The work instruction display processing unit does not specify a work target to which the highest degree of necessity determined in advance is assigned as the priority among the plurality of work targets as the exclusion target. The work instruction system according to claim 1, wherein
  3. 　前記作業時間は、前記表示履歴に基づいて算出された実際の作業時間を用いて更新されること
    　を特徴とする請求項１又は２に記載の作業指示システム。     The work instruction system according to claim 1, wherein the work time is updated by using an actual work time calculated based on the display history.
  4. 　複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す編成情報、並びに、当該複数の作業項目の各々の必要性の度合いを示す第１の優先度及び当該複数の作業項目の各々の作業時間を示す作業情報を記憶する記憶部と、
    　前記編成情報及び前記作業情報に基づいて、前記複数の作業対象の各々における作業を実施する必要性の度合いを示す第２の優先度を算出するとともに、前記複数の作業対象、前記第２の優先度、前記複数の作業項目、前記第１の優先度、前記作業時間、前記総作業時間及び前記作業順を示す作業指示ファイルを生成するとともに、当該作業指示ファイルに基づいて、前記複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイルを当該作業指示ファイルに付加することで、作業指示ファイル群を生成する作業指示ファイル生成部と、
    　各種画面画像を表示する表示部と、
    　前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部と、を備え、
    　前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記複数の作業対象の内、前記未実施の作業項目のみを含む作業対象の中から、前記第２の優先度の低い順に除外対象を特定し、当該特定された除外対象における前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないこと
    　を特徴とする作業指示システム。     A plurality of work targets to be subjected to a plurality of works, a plurality of work items each indicating the plurality of works, a total work time during which the plurality of works can be performed, and a work order of the plurality of works A storage unit that stores the organization information indicating the first priority indicating the degree of necessity of each of the plurality of work items and the work information indicating the work time of each of the plurality of work items;
    Based on the composition information and the work information, a second priority indicating a degree of necessity of performing the work in each of the plurality of work objects is calculated, and the plurality of work objects and the second priority are calculated. Generating a work instruction file indicating the degree, the plurality of work items, the first priority, the work time, the total work time, and the work order, and based on the work instruction file, the plurality of work items A work instruction file generation unit for generating a work instruction file group by adding an additional file for displaying a work instruction for instructing each work content to the work instruction file;
    A display unit for displaying various screen images;
    A work instruction display processing unit that displays the work instructions corresponding to each of the plurality of work items indicated in the work instruction file on the display unit in the work order based on the work instruction file group; Prepared,
    The work instruction display processing unit specifies the work accumulated time from the work start to the present based on the work instruction display history, and subtracts the work accumulated time from the total work time, thereby calculating the remaining work time. The required work time is calculated by calculating and summing the work times of unexecuted work items in the plurality of work items indicated in the work instruction file, and the remaining work time is the required work time. In the following cases, the second priority is selected from among the plurality of work targets including only the unexecuted work items so that the remaining work time is longer than the necessary work time. The exclusion target is specified in ascending order, and the work item in the specified exclusion target is excluded from the unexecuted work item, so that the work instruction of the excluded work item is not displayed on the display unit. Operation instructing system according to claim and.
  5. 　前記複数の作業対象の各々は、前記作業項目を含む数が多い順に、上位のカテゴリが少なくとも１つの下位のカテゴリを含むように分類された複数のカテゴリに分けられており、
    　前記作業指示表示処理部は、前記複数のカテゴリの内、前記上位のカテゴリから順に特定し、前記複数の作業対象の内、当該特定されたカテゴリに分けられ、前記未実施の作業項目のみを含む作業対象の前記第２の優先度を比較して、前記除外対象を特定すること
    　を特徴とする請求項４に記載の作業指示システム。     Each of the plurality of work targets is divided into a plurality of categories that are classified so that the upper category includes at least one lower category in order of increasing number of the work items.
    The work instruction display processing unit is specified in order from the upper category among the plurality of categories, and is divided into the specified category among the plurality of work targets, and includes only the unexecuted work items. The work instruction system according to claim 4, wherein the exclusion target is specified by comparing the second priorities of work targets.
  6. 　前記作業指示表示処理部は、前記複数の作業対象の何れも前記除外対象として特定することができない場合には、前記未実施の作業項目において前記第１の優先度の低い順に前記除外対象を特定すること
    　を特徴とする請求項４又は５に記載の作業指示システム。     When the work instruction display processing unit cannot identify any of the plurality of work targets as the exclusion target, the work instruction display processing unit identifies the exclusion target in order of the first priority in the unexecuted work item. The work instruction system according to claim 4 or 5, characterized in that:
  7. 　前記作業指示ファイル生成部は、前記複数の作業対象に含まれる一の作業対象における前記作業項目の前記第１の優先度として、予め定められた最小値が割り当てられている場合には、当該一の作業対象の前記第２の優先度として、当該最小値を割り当て、前記一の作業対象における前記作業項目の前記第１の優先度として、当該最小値が割り当てられていない場合には、当該一の作業対象の前記第２の優先度として、当該一の作業対象における前記作業項目の前記第１の優先度として割れ当てられている値の合計値を割り当て、
    　前記第１の優先度及び前記第２の優先度は、割り当てられている値が小さいほど、前記必要性の度合いが高いこと
    　を特徴とする請求項４から６の何れか一項に記載の作業指示システム。     The work instruction file generation unit, when a predetermined minimum value is assigned as the first priority of the work item in one work target included in the plurality of work targets, If the minimum value is not assigned as the first priority of the work item in the one work object, the minimum value is assigned as the second priority of the work object. As the second priority of the work target, assign a total value of the values assigned as the first priority of the work item in the one work target,
    The work according to any one of claims 4 to 6, wherein the first priority and the second priority have a higher degree of necessity as the assigned value is smaller. Instruction system.
  8. 　前記作業指示表示処理部は、前記複数の作業対象の内、前記第２の優先度として前記最小値が割り当てられている作業対象、及び、前記複数の作業項目の内、前記第１の優先度として前記最小値が割り当てられている作業項目については、前記除外対象として特定しないこと、
    　を特徴とする請求項７に記載の作業指示システム。     The work instruction display processing unit includes a work object to which the minimum value is assigned as the second priority among the plurality of work objects, and the first priority among the plurality of work items. As for the work item to which the minimum value is assigned as:
    The work instruction system according to claim 7.
  9. 　前記作業時間は、前記表示履歴に基づいて算出された実際の作業時間を用いて更新されること
    　を特徴とする請求項４から８の何れか一項に記載の作業指示システム。     The work instruction system according to any one of claims 4 to 8, wherein the work time is updated using an actual work time calculated based on the display history.
  10. 　前記作業指示表示処理部は、前記未実施の作業項目から前記複数の作業項目の何れかを除外した後に、前記未実施の作業項目がなくなり、かつ、前記作業開始から前記総作業時間が経過していない場合には、前記除外された作業項目を、前記未実施の作業項目に戻すこと
    　を特徴とする請求項１から９の何れか一項に記載の作業指示システム。     The work instruction display processing unit excludes any of the plurality of work items from the unexecuted work items, and the unexecuted work items disappear, and the total work time has elapsed since the start of the work. The work instruction system according to any one of claims 1 to 9, wherein, if not, the excluded work item is returned to the unexecuted work item.
  11. 　前記未実施の作業項目から除外する作業項目の選択の入力を受け付ける入力受付部を更に備え、
    　前記作業指示表示処理部は、前記未実施の作業項目から、前記選択された作業項目を除外すること
    　を特徴とする請求項１から１０の何れか一項に記載の作業指示システム。     An input receiving unit that receives an input of selection of work items to be excluded from the unexecuted work items;
    The work instruction display system according to claim 1, wherein the work instruction display processing unit excludes the selected work item from the unexecuted work items.
  12. 　複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業項目の各々の必要性の度合いを示す優先度、当該複数の作業項目の各々の作業時間、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す作業指示ファイル、並びに、当該作業指示ファイルに基づいて、当該複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイル、を含む作業指示ファイル群を記憶する記憶部と、
    　各種画面画像を表示する表示部と、
    　前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部と、を備え、
    　前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記未実施の作業項目において前記優先度の低い順に除外対象を特定し、当該除外対象として特定された前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないこと
    　を特徴とする情報処理装置。     A plurality of work targets that are targets for performing a plurality of work, a plurality of work items each indicating each of the plurality of work, a priority indicating a degree of necessity of each of the plurality of work items, the plurality of the plurality of work items Each of the work items, the total work time in which the plurality of work can be performed, the work instruction file indicating the work order of the plurality of works, and the plurality of work items based on the work instruction file. A storage unit for storing a work instruction file group including an additional file for displaying a work instruction for instructing each work content;
    A display unit for displaying various screen images;
    A work instruction display processing unit that displays the work instructions corresponding to each of the plurality of work items indicated in the work instruction file on the display unit in the work order based on the work instruction file group; Prepared,
    The work instruction display processing unit specifies the work accumulated time from the work start to the present based on the work instruction display history, and subtracts the work accumulated time from the total work time, thereby calculating the remaining work time. The required work time is calculated by calculating and summing the work times of unexecuted work items in the plurality of work items indicated in the work instruction file, and the remaining work time is the required work time. In the following cases, an exclusion target is specified in order of decreasing priority in the unexecuted work items so that the remaining work time is longer than the required work time, and the work specified as the exclusion target The information processing apparatus, wherein an item is excluded from the unexecuted work item, so that the work instruction of the excluded work item is not displayed on the display unit.
  13. 　複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業項目の各々の必要性の度合いを示す第１の優先度、当該複数の作業対象の各々における作業を実施する必要性の度合いを示す第２の優先度、当該複数の作業項目の各々の作業時間、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す作業指示ファイル、並びに、当該作業指示ファイルに基づいて、当該複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイル、を含む作業指示ファイル群を記憶する記憶部と、
    　各種画面画像を表示する表示部と、
    　前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部と、を備え、
    　前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記複数の作業対象の内、前記未実施の作業項目のみを含む作業対象の中から、前記第２の優先度の低い順に除外対象を特定し、当該特定された除外対象における前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないこと
    　を特徴とする情報処理装置。     A plurality of work targets that are targets for performing a plurality of work, a plurality of work items each representing each of the plurality of works, a first priority indicating a degree of necessity of each of the plurality of work items; Second priority indicating the degree of necessity of performing work on each of the plurality of work targets, each work time of the plurality of work items, total work time capable of performing the plurality of work, and the plurality A work instruction file group including a work instruction file indicating a work order of the work, and an additional file for displaying a work instruction indicating the work content of each of the plurality of work items based on the work instruction file A storage unit for storing
    A display unit for displaying various screen images;
    A work instruction display processing unit that displays the work instructions corresponding to each of the plurality of work items indicated in the work instruction file on the display unit in the work order based on the work instruction file group; Prepared,
    The work instruction display processing unit specifies the work accumulated time from the work start to the present based on the work instruction display history, and subtracts the work accumulated time from the total work time, thereby calculating the remaining work time. The required work time is calculated by calculating and summing the work times of unexecuted work items in the plurality of work items indicated in the work instruction file, and the remaining work time is the required work time. In the following cases, the second priority is selected from among the plurality of work targets including only the unexecuted work items so that the remaining work time is longer than the necessary work time. The exclusion target is specified in ascending order, and the work item in the specified exclusion target is excluded from the unexecuted work item, so that the work instruction of the excluded work item is not displayed on the display unit. The information processing apparatus according to claim and.
  14. 　コンピュータを、
    　複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業項目の各々の必要性の度合いを示す優先度、当該複数の作業項目の各々の作業時間、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す作業指示ファイル、並びに、当該作業指示ファイルに基づいて、当該複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイル、を含む作業指示ファイル群を記憶する記憶部、
    　各種画面画像を表示する表示部、及び、
    　前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部、として機能させるプログラムであって、
    　前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記未実施の作業項目において前記優先度の低い順に除外対象を特定し、当該除外対象として特定された前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないこと
    　を特徴とするプログラム。     Computer
    A plurality of work targets that are targets for performing a plurality of work, a plurality of work items each indicating each of the plurality of work, a priority indicating a degree of necessity of each of the plurality of work items, the plurality of the plurality of work items Each of the work items, the total work time in which the plurality of work can be performed, the work instruction file indicating the work order of the plurality of works, and the plurality of work items based on the work instruction file. A storage unit for storing a work instruction file group including an additional file for displaying a work instruction for instructing each work content;
    A display unit for displaying various screen images; and
    Based on the work instruction file group, functions as a work instruction display processing unit that causes the display unit to display the work instructions corresponding to each of the plurality of work items indicated in the work instruction file. A program to
    The work instruction display processing unit specifies the work accumulated time from the work start to the present based on the work instruction display history, and subtracts the work accumulated time from the total work time, thereby calculating the remaining work time. The required work time is calculated by calculating and summing the work times of unexecuted work items in the plurality of work items indicated in the work instruction file, and the remaining work time is the required work time. In the following cases, an exclusion target is specified in order of decreasing priority in the unexecuted work items so that the remaining work time is longer than the required work time, and the work specified as the exclusion target By excluding an item from the unexecuted work item, the work instruction of the excluded work item is not displayed on the display unit.
  15. 　コンピュータを、
    　複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業項目の各々の必要性の度合いを示す第１の優先度、当該複数の作業対象の各々における作業を実施する必要性の度合いを示す第２の優先度、当該複数の作業項目の各々の作業時間、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す作業指示ファイル、並びに、当該作業指示ファイルに基づいて、当該複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイル、を含む作業指示ファイル群を記憶する記憶部、
    　各種画面画像を表示する表示部、及び、
    　前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で前記表示部に表示させる作業指示表示処理部、として機能させるプログラムであって、
    　前記作業指示表示処理部は、前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記複数の作業対象の内、前記未実施の作業項目のみを含む作業対象の中から、前記第２の優先度の低い順に除外対象を特定し、当該特定された除外対象における前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を前記表示部に表示させないこと
    　を特徴とするプログラム。     Computer
    A plurality of work targets that are targets for performing a plurality of work, a plurality of work items each representing each of the plurality of works, a first priority indicating a degree of necessity of each of the plurality of work items; Second priority indicating the degree of necessity of performing work on each of the plurality of work targets, each work time of the plurality of work items, total work time capable of performing the plurality of work, and the plurality A work instruction file group including a work instruction file indicating a work order of the work, and an additional file for displaying a work instruction indicating the work content of each of the plurality of work items based on the work instruction file A storage unit for storing,
    A display unit for displaying various screen images; and
    Based on the work instruction file group, functions as a work instruction display processing unit that causes the display unit to display the work instructions corresponding to each of the plurality of work items indicated in the work instruction file. A program to
    The work instruction display processing unit specifies the work accumulated time from the work start to the present based on the work instruction display history, and subtracts the work accumulated time from the total work time, thereby calculating the remaining work time. The required work time is calculated by calculating and summing the work times of unexecuted work items in the plurality of work items indicated in the work instruction file, and the remaining work time is the required work time. In the following cases, the second priority is selected from among the plurality of work targets including only the unexecuted work items so that the remaining work time is longer than the necessary work time. The exclusion target is specified in ascending order, and the work item in the specified exclusion target is excluded from the unexecuted work item, so that the work instruction of the excluded work item is not displayed on the display unit. Program which is characterized the door.
  16. 　複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す編成情報、並びに、当該複数の作業項目の各々の必要性の度合いを示す優先度及び当該複数の作業項目の各々の作業時間を示す作業情報に基づいて、前記複数の作業対象、前記複数の作業項目、前記優先度、前記作業時間、前記総作業時間及び前記作業順を示す作業指示ファイルを生成し、
    　前記作業指示ファイルに基づいて、前記複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイルを前記作業指示ファイルに付加することで、作業指示ファイル群を生成し、
    　前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で表示し、
    　前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記未実施の作業項目において前記優先度の低い順に除外対象を特定し、当該除外対象として特定された前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を表示しないこと
    　を特徴とする作業指示方法。     A plurality of work targets to be subjected to a plurality of works, a plurality of work items each indicating the plurality of works, a total work time during which the plurality of works can be performed, and a work order of the plurality of works The plurality of work targets, the plurality of work objects based on the organization information indicating the priority, the priority indicating the degree of necessity of each of the plurality of work items, and the work information indicating the work time of each of the plurality of work items. Generating a work instruction file indicating the work item, the priority, the work time, the total work time and the work order;
    Based on the work instruction file, a work instruction file group is generated by adding to the work instruction file an additional file for displaying a work instruction for instructing work contents of each of the plurality of work items,
    Based on the work instruction file group, the work instructions corresponding to each of the plurality of work items shown in the work instruction file are displayed in the work order,
    Based on the display history of the work instruction, the work accumulated time from the start of work to the present is specified, and the remaining work time is calculated by subtracting the work accumulated time from the total work time. The required work time is calculated by summing the work times of the unexecuted work items in the plurality of work items shown. If the remaining work time is less than or equal to the required work time, the remaining work time is calculated. In order to make the work time longer than the required work time, an exclusion target is specified in the order of low priority in the unexecuted work item, and the work item specified as the exclusion target is the unexecuted work item. The work instruction method is characterized in that the work instruction of the excluded work item is not displayed by excluding the work instruction.
  17. 　複数の作業が実施される対象である複数の作業対象、当該複数の作業の各々を各々が示す複数の作業項目、当該複数の作業を行うことができる総作業時間及び当該複数の作業の作業順を示す編成情報、並びに、当該複数の作業項目の各々の必要性の度合いを示す第１の優先度及び当該複数の作業項目の各々の作業時間を示す作業情報に基づいて、前記複数の作業対象の各々における作業を実施する必要性の度合いを示す第２の優先度を算出するとともに、前記複数の作業対象、前記第２の優先度、前記複数の作業項目、前記第１の優先度、前記作業時間、前記総作業時間及び前記作業順を示す作業指示ファイルを生成し、
    　前記作業指示ファイルに基づいて、前記複数の作業項目の各々の作業内容を指示する作業指示を表示するための付加ファイルを前記作業指示ファイルに付加することで、作業指示ファイル群を生成し、
    　前記作業指示ファイル群に基づいて、前記作業指示ファイルで示されている前記複数の作業項目の各々に対応する前記作業指示を前記作業順で表示し、
    　前記作業指示の表示履歴に基づいて、作業開始から現在までの作業累積時間を特定し、前記総作業時間から当該作業累積時間を減算することで、残作業時間を算出し、前記作業指示ファイルで示されている前記複数の作業項目内の未実施の作業項目の前記作業時間を合計することで、必要作業時間を算出し、当該残作業時間が当該必要作業時間以下の場合には、当該残作業時間が当該必要作業時間よりも長くなるように、前記複数の作業対象の内、前記未実施の作業項目のみを含む作業対象の中から、前記第２の優先度の低い順に除外対象を特定し、当該特定された除外対象における前記作業項目を前記未実施の作業項目から除外することで、当該除外された作業項目の前記作業指示を表示しないこと
    　を特徴とする作業指示方法。     A plurality of work targets to be subjected to a plurality of works, a plurality of work items each indicating the plurality of works, a total work time during which the plurality of works can be performed, and a work order of the plurality of works The plurality of work targets based on the organization information indicating the first priority indicating the degree of necessity of each of the plurality of work items and the work information indicating the work time of each of the plurality of work items. Calculating a second priority indicating a degree of necessity of performing the work in each of the plurality of work objects, the second priority, the plurality of work items, the first priority, Generating a work instruction file indicating work time, the total work time and the work order;
    Based on the work instruction file, a work instruction file group is generated by adding to the work instruction file an additional file for displaying a work instruction for instructing work contents of each of the plurality of work items,
    Based on the work instruction file group, the work instructions corresponding to each of the plurality of work items shown in the work instruction file are displayed in the work order,
    Based on the display history of the work instruction, the work accumulated time from the start of work to the present is specified, and the remaining work time is calculated by subtracting the work accumulated time from the total work time. The required work time is calculated by summing the work times of the unexecuted work items in the plurality of work items shown. If the remaining work time is less than or equal to the required work time, the remaining work time is calculated. From among the plurality of work targets including only the unexecuted work items, the exclusion target is specified in order of the second priority, so that the work time becomes longer than the necessary work time. Then, by excluding the work item in the specified exclusion target from the unexecuted work item, the work instruction of the excluded work item is not displayed.
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JP2004118788A (en) * 2002-09-30 2004-04-15 Hitachi Ltd Method and system for managing working progress
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JP2005267161A (en) * 2004-03-18 2005-09-29 Chugoku Electric Power Co Inc:The Equipment inspection support program and device

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JPH09101987A (en) * 1995-10-09 1997-04-15 Hitachi Ltd Project progress managing device
JP2000214905A (en) * 1999-01-25 2000-08-04 Mitsubishi Electric Corp Work management supporting device
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