WO2018152653A1 - Système et procédé permettant de mettre une transaction en correspondance pour des services de beauté - Google Patents

Système et procédé permettant de mettre une transaction en correspondance pour des services de beauté Download PDF

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Publication number
WO2018152653A1
WO2018152653A1 PCT/CN2017/000186 CN2017000186W WO2018152653A1 WO 2018152653 A1 WO2018152653 A1 WO 2018152653A1 CN 2017000186 W CN2017000186 W CN 2017000186W WO 2018152653 A1 WO2018152653 A1 WO 2018152653A1
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WIPO (PCT)
Prior art keywords
service
provider
event
transaction
unit
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PCT/CN2017/000186
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English (en)
Chinese (zh)
Inventor
刘宏伟
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威众企业股份有限公司
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Priority to PCT/CN2017/000186 priority Critical patent/WO2018152653A1/fr
Publication of WO2018152653A1 publication Critical patent/WO2018152653A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events

Definitions

  • the invention relates to a technology for online matching of beauty services, in particular to a system and method for pairing transactions for a beauty service, so that a demander can find a suitable technology provider to perform beauty at a designated place in real time. service.
  • Beauty services generally refer to the repair, cutting, dyeing, ironing, washing, hair care, facial or human skin care, nail modification, makeup, etc., which are used by specific technical service providers at specific locations.
  • the appliance serves the demanding service demander.
  • hair styling, skin care and other services in addition to professional technical service providers, it is usually necessary to carry out related operations in specific locations where the equipment is complete;
  • the current practice is to open a hair salon or a beauty salon at a specific location by one or more technical service providers, and then operate and attract service demanders to come to the door. Because the input cost can be determined according to each person's property, plus the technical threshold. There is no strict check. Therefore, according to statistics, there are 20,000 to 30,000 hair salons in Taiwan, and the number of beauty salons is not too large. In addition, there are more than 100,000 employees, but the number of such stores And practitioners far exceed the needs of actual personnel in Taiwan, which leads to the following problems:
  • another main object of the present invention is to provide a service for beauty services.
  • the trading system it can provide positioning information, and let the transaction be completed online, so that all parties can obtain secure transactions, and at the same time provide resume information to further improve the quality of service.
  • the system includes at least one platform device of the platform vendor, at least one service requester's request device, at least one service provider's service device, and a site provider.
  • Supply device the platform device can be connected to the request device, the service device and the supply device through a network;
  • the platform device has a processing unit, and the processing unit is connected with at least one member management unit, a user device interface, a paired search engine, a pairing interaction unit, an event management unit, one or more data databases, and a transaction.
  • the gold flow unit and a positioning map generating unit wherein the processing unit can have an internal working program for processing, calculating, comparing, analyzing and transmitting the member management unit, the pairing interaction unit, the event management unit, the transaction flow unit and the positioning map Generating unit data
  • the member management unit is used for registration management of service demanders, technical service providers and venue providers
  • the device interface is used for the platform device to receive and send information to the requesting device, the service device and the supply device
  • the pairing The search engine is configured to pair the service searcher with the service search and the search of the technical service provider to generate a service transaction event
  • the pairing interaction unit is configured to perform interaction of the transaction service content
  • the event management unit is configured to use the multiple Service transaction events for recording, tracking and information notification
  • the requesting device, the service device, and the providing device can be connected to the using device interface of the platform device through the network, and the requesting device, the service device, or the supplying device includes a satellite positioning module, so that the positioning map generating unit of the platform device collects the geographical location.
  • the present invention also provides a method of applying the system for pairing transactions for a beauty service, comprising the steps of:
  • Step 101 Login platform device: the service requester, the technical service provider and the site provider respectively use the request device, the service device and the supply device to connect to the platform device login system, and the member management unit confirms the service demander, the technical service provider and the site. Provider's authority and level, after which step 102 is performed;
  • Step 102 Issue a service request: the service requester logs in a service request and shares the service request in the system, and then performs step 103; and is also provided to the qualified technical service provider or the site provider after logging in to the system. After receiving the service request information, perform self-deduction, and perform step 104;
  • Step 103 Perform search matching: the service demander, the technical service provider, and the site provider may use the paired search engine to search or automatically pair, and then select the eligible person by themselves, and then perform step 104;
  • Step 104 Demand service interaction: the matching service requester, the technical service provider or the venue provider interacts with the matching interaction unit to further understand the content of the service request, and proceeds to step 105;
  • Step 105 Generate a service transaction event: After completing the service request confirmation, a service transaction event may be generated in the event management unit of the platform device, and the service amount or the non-compensation compensation amount is withheld by the transaction flow unit to a guarantee account, and then executed. Step 106;
  • Step 106 managing the tracking event process: the event management unit follows the content of the service transaction event, and then proceeds to step 107;
  • Step 107 Perform a service transaction event: the service requester and the technical service provider go to the designated location of the site provider to execute the service transaction event according to the time and place agreed by the service transaction event, and then execute step 108;
  • Step 108 Transaction Amount Transfer: Service fulfillment when the service transaction event is completed Upon completion or failure to perform, the platform device uses the transaction flow unit to transfer the amount withheld in the guarantee account to the corresponding account, and then proceeds to step 109.
  • Step 109 Establish an event history: When the service transaction event is completed, the platform device uses the event management unit to establish historical data of the event as an event history, thereby completing the entire working process from the service request to the service transaction event.
  • FIG. 1 is a schematic structural diagram of a system for pairing transactions for a beauty service provided by the present invention to illustrate the aspects and relative relationships of the components;
  • FIG. 2 is a schematic flow chart of a method for pairing transactions for a beauty service provided by the present invention.
  • the present invention discloses a system and method for pairing transactions for a beauty service.
  • the following describes the technical content of the present invention by a specific embodiment, so that those skilled in the art can easily understand the present invention from the contents disclosed in the present specification.
  • the invention may be embodied or applied in other specific embodiments. Therefore, with reference to the specific embodiments of the invention and the components thereof, all of the front and rear, left and right, top and bottom, upper and lower, and horizontal and vertical references are for convenience of description and are not limiting.
  • the present invention also does not limit its components to any position or spatial orientation.
  • the drawings and the dimensions specified in the specification may be varied in accordance with the design and needs of the specific embodiments of the present invention without departing from the scope of the appended claims.
  • the architecture of the system for pairing transactions for a beauty service provided by the present invention is as shown in FIG. 1.
  • the system includes at least one platform device 100 of a platform vendor, a request device 20 of at least one service requester, and at least one technical service provider.
  • the service device 30 and the supply device 40 of a site provider, the platform device 100 can communicate with the request device 20, the service device 30, and the supply device 40 through a network (for example, wireless technology or wired technology), wherein the service demander generally refers to
  • technical service providers refer to professional technicians who provide hair making or beauty care, such as hair stylists or beauticians, and the site provider is fully equipped to carry out the corresponding server materials.
  • the store of the place which may be a fixed-site store or a mobile vehicle with corresponding equipment and space;
  • the platform device 100 has a processing unit 10, and the processing unit 10 is connected to a member management unit 11, a usage device interface 12, a pairing search engine 13, a pairing interaction unit 14, an event management unit 15, one or more
  • the data database 16 and a transaction flow unit 17 and the platform device 100 may further have a location map generating unit 18 or a security monitoring unit 19, wherein the member management unit 11 is used for service demanders, technical service providers, and The identification information such as registration, login authority, rating, account, and the like of the member such as the site provider is managed, and the device interface 12 is used for the platform device 100 to receive the requests of the plurality of requesting devices 20, the service device 30, and the provisioning device 40.
  • the device 40 provides service information, and the device interface 12 includes a requester interface 121 corresponding to the requesting device 20, a server interface 122 of a corresponding service device 30, and a provider interface 123 of a corresponding provisioning device 40;
  • the pairing search engine 13 of the platform device 100 is configured to perform a service search for the service requester and a request of the technical service provider, and search the site, and further automatically filter the pairing to generate a service demander, a service server event, a venue provider, a service item, a transaction amount, a service transaction event for a fee allocation, and the pairing interaction unit 14 is for pairing or self-selected service demanders, technical service providers, and venue providers to perform transaction service content interaction, Selecting and reconfirming, the event management unit 15 is configured to rate, record, track, and notify the plurality of service transaction events, and the plurality of data databases 16 may include identification information, an account for storing the service demander.
  • a database of information or images such as records, historical requirements, and requirements completion history, used to store information such as identification information, account records, historical services, service work history, service prices, service ratings, etc. of technical service providers for storage.
  • Site provider identification information, account records, historical supply A database of information or images such as calendars, supplies, inventory, supply ratings, etc., a database for storing service transaction events, event history information or images, for storing transaction flows, security monitoring, events for historical service transaction events. a database of information or images of resumes;
  • the transaction flow unit 17 of the platform device 100 is configured to allocate the service content, the venue, the equipment, and the consumables in the service transaction event according to the service demander, the technical service provider, and the venue provider, and the transaction flow unit 17 is served from the service.
  • the demander's account withholds the service amount of the service transaction event into a secured account to ensure that the service demander has sufficient funds to pay for the service transaction event, while the transaction flow unit 17 is from the technical service provider and the venue provider.
  • the account is respectively withheld by an agreed amount into the guarantee account to ensure that the service provider and the venue provider can provide the service transaction event as scheduled, and the service requester confirms the completion of the service transaction event in whole or in part.
  • the guarantee account to ensure that the technical service provider or the site provider can provide its complete and valuable service, and vice versa. If the technical service provider or the venue provider fails to provide the service as scheduled, the guarantee account will pay the compensation to the service requester, technical service provider or venue provider who has been defaulted;
  • the positioning map generating unit 18 further included in the platform apparatus 100 can be configured to collect the geographical location information (GPS) of the service requester's requesting device 20 and the technical service provider's service device 30, in cooperation with the geography of the venue provider's supply device 40.
  • GPS geographical location information
  • Location location information (GPS or fixed location) and electronic maps generate a map indicating the geographic location of service demanders, technical service providers and venue providers, allowing relevant personnel in the service transaction event to track their current location and arrival service
  • the time of the agreed place of the transaction event shortens the waiting time of the parties, and the platform device 100 can send the reminder, warning, confirmation or cancellation information according to the time that the parties may delay, and the security monitoring unit 19 is used to obtain or receive the service.
  • the platform device 100 further includes a rating evaluation unit 105 for the service demander, the technical service provider and the venue provider to evaluate the demand, service or supply of other participants after the pairing or service transaction event, as a
  • the evaluator's membership level adjustment reference, and the platform quotient can also use the rating assessment unit 105 to perform online or on-the-spot assessment of the technical service provider or the venue provider's technology, service quality, and venue environment, and is used to adjust the evaluator's membership level. Adjustment reference
  • the requesting device 20, the service device 30, and the provisioning device 40 may be computers, notebook computers, handheld mobile devices (such as smart phones, personal digital assistants, tablet computers) that can be connected to the device device interface 12 of the platform device 100 through a network. Or an electronic device that can be used for online browsing, searching, pairing, interacting, rating, etc. of the platform device 100.
  • the requesting device 20, the service device 30, or the provisioning device 40 may further include a satellite positioning module (GPS) for the location map generating unit 18 of the platform device 100 to collect the geographic location, and the requesting device 20, the service device 30 or the supplying device 40 of the handheld mobile device can further have an image capturing module (camera) Lens), an image for obtaining a service transaction event process or a completed result, for event history recording or security monitoring;
  • GPS satellite positioning module
  • camera image capturing module
  • the group constitutes a system for pairing transactions for beauty services.
  • one or more service consumers, service providers, and venue providers utilize their respective request devices 20 in advance.
  • the service device 30 and the supply device 40 respectively connect the requester interface 121 of the device interface 12 of the platform device 100, the server interface 122 and the provider interface 123 for member registration, and establish personal related member identification information and related data (eg, The personal preference, acceptable price, etc.
  • the member management unit 11 of the platform device 100 gives different rights and levels according to the service demander, the technical service provider and the site provider.
  • the method for pairing transactions for the beauty service provided by the present invention is implemented according to the following steps:
  • Step 101 The login platform device: the service requester, the technical service provider, and the site provider can respectively connect the requester device 121, the service device 30, and the provisioning device 40 to the requester interface 121 in the device interface 12 of the platform device 100, the server
  • the interface 122 and the provider interface 123 are logged into the system, and the member management unit 11 of the platform device 100 confirms the rights and levels of the service requester, the technical service provider, and the site provider, and then proceeds to step 102;
  • Step 102 Issue a service request: the service requester passes the requester interface 121 The requirements of the project, content, time and location of the required service are formed to form a service request, and the service request is shared in the system, and then step 103 is performed. And the qualified technical service provider or the site provider can perform the self-deduction after receiving the service request information sent by the member management unit 11 after logging in to the system, and executing step 104;
  • Step 103 Perform search matching: the service requester, the technical service provider, and the site provider may use the paired search engine 13 of the platform device 100 to search according to the filled service request, service or supply condition field, or may be searched by pairing.
  • the engine 13 automatically pairs according to the service request, so as to select a plurality of service demanders, service providers or venue providers that meet the requirements, and then select the service consumers, service providers or venue providers that best meet the needs.
  • step 104 the service requester, the technical service provider, and the site provider may use the paired search engine 13 of the platform device 100 to search according to the filled service request, service or supply condition field, or may be searched by pairing.
  • the engine 13 automatically pairs according to the service request, so as to select a plurality of service demanders, service providers or venue providers that meet the requirements, and then select the service consumers, service providers or venue providers that best meet the needs.
  • step 104 proceeds to step 104;
  • Step 104 Demand service interaction: by the picker, the pairing interaction unit 14 is used to invite the qualified service demander, the technical service provider or the venue provider to interact to further understand the content, execution mode and transaction condition of the service request, and the interaction thereof.
  • the method may be text information, voice call or video call, etc., after the relevant service content and conditions are confirmed, proceed to step 105;
  • Step 105 Generate a service transaction event: a service requester, a technical service provider, and a site provider that complete the service request confirmation, and may register related service content, transaction conditions, time, and location in a specified field of the event management unit 15 of the platform device 100. Waiting for information, and generating a service transaction event, and using the transaction flow unit 17 to withhold the service amount from the service demander's account to the guarantee account, the transaction flow unit 17 is further withheld by the service provider and the venue provider's account. The compensation amount of the performance to the guarantee account;
  • Step 106 Manage the tracking event process: the event management unit 15 stores the history of the service transaction event in the corresponding data database 16, and separately requests the service requester, the technical service provider, and the site provider's request device 20 according to the schedule.
  • the service device 30 and the supply device 40 issue confirmation information, reminder information, and change information.
  • the changer may request the other party to change the content of the service transaction event through the event management unit 15, if agreed, Step 107 is performed, otherwise, if the service transaction event is not approved or cancelled, step 102 is re-executed;
  • Step 107 Perform a service transaction event: the service demander and the technical service provider go to the designated location of the site provider according to the time and place agreed by the service transaction event, the technical service provider or the site provider, and prepare the required equipment and materials in advance.
  • the platform device 100 can use the location map generating unit 18 to receive the positioning data of the requesting device 20 and the service device 30 of the service requester and the technical service provider (if the site provider is a mobile vehicle, Further receiving the tracking), and using the positioning map generating unit 18 to generate a map for tracking the traveling position and the arrival time of the parties, the event management unit 15 may further issue a corresponding reminding or warning message, and the parties arrive at the venue provider.
  • the technical service provider After the designated location, the technical service provider performs the content service of the service transaction event for the service demander.
  • the service requester, the technical service provider and the site provider can respectively utilize the request device 20,
  • the image capturing module of the service device 30 and the supply device 40 is connected to the platform device 100. So that further safety monitoring unit can use internet service recording apparatus 100 of process 19, the dispute may be used to clarify and security monitoring, so that after the completion of step 108 is performed. If any of the parties fails to perform, the transaction flow unit 17 transfers the withholding compensation amount to the other party that has not breached the contract, and performs step 109;
  • Step 108 Transfer of transaction amount: After completing the service performance of the service transaction event, the service requester, the technical service provider and the site provider respectively use the request device 20, the service device 30 and the supply device 40 to perform all or part of the service content. Confirming that the platform device 100 uses the transaction flow unit 17 to transfer the amount of the withholding in the guarantee account to the account of the technical service provider and the venue provider, and then proceeds to step 109;
  • Step 109 Establish an event history: when the service transaction event is completed, the platform is loaded
  • the event management unit 15 can use the event management unit 15 to establish information such as the historical data of the event and the image of the security monitoring unit 19 as an event history, and store it in the corresponding data repository 16, and can be used as a historical service request for the service requester.
  • the reference work of the data or technical service provider is convenient for reference to the next service request, pairing or interaction, thereby completing the service request to the service transaction event.
  • the method for pairing transactions for the beauty service provided by the present invention may further increase the following steps after completing the establishment event history of step 109:
  • Step 110 Perform event evaluation: let the service requester, the technical service provider, and the site provider connect the platform device 100 through the request device 20, the service device 30, and the supply device 40, and are opposite to the device interface 12 of the platform device 100.
  • the requester interface 121, the server interface 122, and the provider interface 123 use the rating evaluation unit 105 to perform other party evaluations as a reference for the authority and level change of the reviewer.
  • the system and method for pairing transactions for a beauty service provided by the present invention enables the service provider to share the storefront of the site provider, and the site provider can also have the service technology of the technical service provider, which can reduce the small storefront.
  • the cost of the lease can also enable the service providers and venue providers to effectively use the time, reduce operating costs, improve service quality and energy, increase the revenue of service providers and venue providers, and return to the service. Demanders, while shortening the waiting time of service demanders, thus forming a win-win situation;
  • the system for pairing transactions for a beauty service further enables the technical service provider to further reserve the storefront of the venue provider, provide regular services, and multiple service demanders can also reserve the same technical service provider to serve at the same place.
  • the cost can be shared, and the time of the technical service provider can be fully applied.
  • the site provider can also reduce the fixed manpower according to the appointment, thereby increasing the added value of the product and improving its economic efficiency.

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Abstract

L'invention concerne un système et un procédé permettant de mettre une transaction en correspondance pour des services de beauté. Le système comprend au moins un appareil de plateforme d'un fournisseur de plateforme, un dispositif de demandes (20) d'au moins un demandeur de service, un dispositif de services (30) d'au moins un serveur technique, et un dispositif d'approvisionnement (40) d'un fournisseur sur site, l'appareil de plateforme pouvant communiquer sur un réseau de manière à connecter le dispositif de demandes (20), le dispositif de services (30) et le dispositif d'approvisionnement (40) par l'intermédiaire du réseau, et l'appareil de plateforme comportant au moins une unité de gestion d'adhésions (11), une interface de dispositif d'utilisation, un moteur de recherche de mise en correspondance (13), une unité d'interaction de mise en correspondance (14), une unité de gestion d'événements (15), un ou plusieurs référentiels de données (16) et une unité de flux de trésorerie de transactions (17). Par conséquent, des demandeurs de service, des serveurs techniques et des fournisseurs sur site peuvent être mis en correspondance en ligne en temps réel, de telle sorte que des ressources sur site peuvent être appliquées efficacement, et des possibilités de service pour les serveurs techniques peuvent augmenter. En même temps, le temps d'attente des demandeurs de services peut être raccourci, ce qui permet d'atteindre un objectif d'augmentation des bénéfices des fournisseurs et des serveurs et de réduction des dépenses des demandeurs.
PCT/CN2017/000186 2017-02-22 2017-02-22 Système et procédé permettant de mettre une transaction en correspondance pour des services de beauté WO2018152653A1 (fr)

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CN103067493A (zh) * 2012-12-26 2013-04-24 上海市城市建设设计研究总院 基于云计算的服务预约方法
CN204895240U (zh) * 2015-07-09 2015-12-23 刘祥雄 移动式美容车
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Publication number Priority date Publication date Assignee Title
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US11978326B2 (en) * 2020-03-18 2024-05-07 Toyota Jidosha Kabushiki Kaisha Information processing apparatus, information processing method, and system

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