WO2018090017A1 - Machine et procédé de gestion d'un compte de service - Google Patents

Machine et procédé de gestion d'un compte de service Download PDF

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Publication number
WO2018090017A1
WO2018090017A1 PCT/US2017/061576 US2017061576W WO2018090017A1 WO 2018090017 A1 WO2018090017 A1 WO 2018090017A1 US 2017061576 W US2017061576 W US 2017061576W WO 2018090017 A1 WO2018090017 A1 WO 2018090017A1
Authority
WO
WIPO (PCT)
Prior art keywords
kiosk
inmate
payment
service account
transaction
Prior art date
Application number
PCT/US2017/061576
Other languages
English (en)
Inventor
Charles Craig Bullard
David Duwayne Wise
Original Assignee
Touchpay Holdings, Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US15/350,603 external-priority patent/US11062412B2/en
Application filed by Touchpay Holdings, Llc filed Critical Touchpay Holdings, Llc
Publication of WO2018090017A1 publication Critical patent/WO2018090017A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
    • H04N7/183—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast for receiving images from a single remote source
    • H04N7/185—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast for receiving images from a single remote source from a mobile camera, e.g. for remote control
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/12—Payment architectures specially adapted for electronic shopping systems
    • G06Q20/123—Shopping for digital content
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G06Q20/202—Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/401—Transaction verification
    • G06Q20/4014—Identity check for transactions
    • G06Q20/40145—Biometric identity checks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0641—Shopping interfaces
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/0014—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for vending, access and use of specific services not covered anywhere else in G07F17/00
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/30—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for musical instruments
    • G07F17/305—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for musical instruments for record players
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/42—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for ticket printing or like apparatus, e.g. apparatus for dispensing of printed paper tickets or payment cards
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/001—Interfacing with vending machines using mobile or wearable devices
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/002—Vending machines being part of a centrally controlled network of vending machines
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
    • G07F9/026—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast

Definitions

  • This invention relates generally to the field of telecommunications and more specifically it relates to a machine and process for rapidly accepting customer payments and placing orders for telecommunications services.
  • the current system requires a money order and the delay of mailing to hinder the use of cash in the telecommunication service transaction. Therefore, it would be preferred to have a system that allowed easy cash payment to set-up and maintain telecommunication service for an inmate by the inmate at booking, by the inmate during incarceration, and by friends or family who are not incarcerated.
  • This object may be achieved by providing a kiosk operable to accept account setup information from an individual, accept payment from the individual, collect identifying data from the individual, and communicate with a system to activate a telecommunication account for the individual.
  • the kiosk may be placed wherever quick telecommunication account set-up and payment verification is necessary, for example: a correctional facility or a college campus.
  • the present invention provides significant advantages, including: (1) set-up information may be collected in a variety of written languages without the need for extensive translation services; (2) payment may be verified at the point of sale thereby avoiding bad debts; (3) identifying data may be stored with a transaction record to facilitate matching the transaction to a particular person; (4) account activation may be automated and provided at the time of transaction; and (5) costs per account may be reduced by reducing costs associated with account set-up inquiries and associated customer service calls.
  • Figure 1 A is a front view of a kiosk
  • Figure IB is a side view of the kiosk of Figure 1A;
  • Figure 1C is a top view of the kiosk of Figure 1 A;
  • Figure 2 is a flow chart of an operation of a kiosk
  • Figure 3 is a schematic of a system including the kiosk of Figure 2;
  • Figure 4 is an example of a menu screen that may be presented at a kiosk
  • Figure 5 is a flow chart of an Inmate Prepaid Account transaction
  • Figure 6 is a flow chart of a Direct Bill transaction
  • Figure 7 is a schematic of possible kiosk locations within a correctional facility
  • Figure 8 is a flow chart of a Friends and Family transaction
  • Figure 9 is an example of a Graphical Customer Interface with a touch sensitive keyboard
  • Figure 10 is a schematic of a system associated with a kiosk for processing account transactions
  • Figure 11 is a schematic of a system associated with a kiosk for processing account transactions
  • Figure 12 is an example of a Graphical User Interface for a Customer Report
  • the present invention represents the discovery that a properly equipped kiosk may communicate with a properly equipped system to provide telecommunication service account set-up and payment autonomously with reduced customer service costs and reduced bad debt.
  • the system according to the present invention is particularly useful in applications where delays may cause additional customer service calls or reduce the number of available customers, as well as applications where bad debt is expected to be high.
  • a kiosk 10 is shown as an
  • Kiosk 10 has input/output devices 12 to communicate during a transaction.
  • a touchscreen 14 provides for simultaneous input and output by allowing a customer to make selections in a menu driven environment.
  • a printer 16 may also be used as an output device to provide a physical receipt of the transaction for a customer.
  • kiosk 10 has payment readers 18 to read various methods of payment.
  • payment readers 18 include a magnetic card reader 20 for reading credit cards, debit cards and other magnetic payment cards, as well as a bill validator 22 that reads and validates paper money.
  • kiosk 10 further includes a near field communication (NFC) reader (not shown).
  • NFC near field communication
  • the NFC reader is capable of accepting electronic payments made through a user's electronic device. In such embodiments, the user must simply hold an NFC-enabled electronic device near the NFC reader to trigger a payment and/or data exchange.
  • kiosk 10 may include
  • Kiosk 10 preferably also includes identification recording devices 26 to provide a record of the individual who was the customer, or operator, for a particular transaction.
  • the transaction record is provided in real-time.
  • Recording devices 26 will record a biometric measurement of the customer for storage with the transaction record.
  • a unidirectional cardoid microphone 28 is used to provide a voice recording, or voice print, and a camera 30 is used to record a still photograph of the customer's face, or face scan.
  • biometric measurement devices may be used depending on the level of security desired and future developments in the security technologies field. Some other biometric measurements that may be used include fingerprints, cornea scans, and hand prints. Each technology has its own advantages and disadvantages depending on the end use.
  • a plurality of biometric measurements may be taken of the same customer, or kiosk operator, during a transaction. The plurality of biometric measurements may be combined to form composite biometric data.
  • the biometric measurement devices capture a custom er/operator's fingerprint, cornea scan, voice print, and hand print during a transaction. Combined, the collected data is stored as composite biometric data.
  • the biometric measurement devices, or sensors may be located on the kiosk. In an additional embodiment the biometric measurement devices, or sensors, may be located around the kiosk. [0034] In an embodiment, at least one of the speaker, microphone, digital image scanner, and camera operate covertly.
  • the kiosk is configured to operate the microphone and/or camera to record audio and video information at all times. In an additional embodiment, the kiosk is configured to operate the microphone and/or camera to record audio and video information during transactions and/or when motion has been detected.
  • a plurality of cameras may be strategically placed on the kiosk to provide a plurality of views from specified angles.
  • the kiosk includes at least one dispensing device (not shown) capable of remitting an amount of money in cash, check, coins, gift cards, public transportation passes, or any other acceptable item of value.
  • the dispensing device upon release from incarceration, an inmate can access the kiosk and obtain the value that remains on his/her account.
  • the dispensing device includes a check printer, configured to print a check in the amount requested.
  • the correctional facility may distribute and/or make available a multifunction wireless devices to inmates.
  • Such multifunction wireless devices include a laptop, smartphone, tablet, cellular telephone, or any other handheld wireless communications device.
  • Such multifunction wireless devices are configured to communicate with correctional facility network, exclusively. Thereby, the correctional facility is able to monitor and/or control use of the multifunction wireless devices.
  • the multifunction wireless devices are configured to transmit and receive authorized communications to/from outsiders including text, audio, or video communications routed through the secure correctional facility network.
  • the kiosk further includes a communications port (not shown) configured to connect to a mobile electronic device.
  • a communications port not shown
  • the kiosk further includes a communications port (not shown) configured to connect to a mobile electronic device.
  • the communications port transfers/receives information with the mobile electronic device, such as a multifunction wireless device.
  • a user purchases approved songs, applications "apps," games, through one or more features of the kiosk.
  • the song may be purchased by a user on behalf of an inmate, or by the inmate him/herself.
  • the purchased song, app, and/or game may be synchronized with, downloaded to, transferred to, etc., the inmate's approved mobile device, i.e., multifunction wireless device.
  • the communications port may be implemented as a wired port and/or a wireless port using, for example, WiFi, Bluetooth, or NFC protocols.
  • the kiosk may be used to unlock an inmate's mobile device so it can be used outside the facility upon his/her release.
  • the user may retain all of the songs, apps, games, books, etc., that he/she has accumulated during incarceration.
  • the multifunction wireless device may be reconfigured to allow access to non-correctional facility networks. For example, when an inmate is in possession of a correctional facility issued smartphone that is configured to connect exclusively with correctional facility networks, upon release, the inmate may unlock his phone at the kiosk. Thereby, the unlocked smartphone may then access any available cellular or Wi-Fi network.
  • the inmate may additionally purchase a wireless data/phone plan at the kiosk.
  • the kiosk may further unlock additional functionalities of the multifunction wireless device. For example, in an embodiment where the institution has placed restrictions on time of day and/or duration of device use, the kiosk may unlock such restrictions. Or in an additional embodiment, where the institution has restricted use of the device to a certain area within the facility, the kiosk may unlock such restrictions. In short, any restriction that has been placed on the device may be unlocked and/or removed at the kiosk, so the mobile device may function without institutional any restrictions.
  • the kiosk may further download additional software onto the mobile device.
  • additional software For example, when an inmate is released on parole, there may be certain restrictions/conditions placed on that inmate's activities such as geographic boundaries, restraining orders, work requirements, curfew, etc.
  • the downloaded software may keep track of the inmate's whereabouts and/or communications habits and may automatically report information under the parole guidelines and/or requirements.
  • the system may store the
  • Kiosk 10 may also be built into a wall with public access on one side of the wall and restricted access on the opposite side of the wall. Additionally, kiosk 10 may provide additional input/output devices for the handicapped, such as a lower touchscreen 14 for wheelchair access, volume controls for the hearing impaired, or a braille display for the blind. Furthermore, the kiosk is powered by a processor 31 that directs the above listed features and collects data. Processor 31 may be a standard personal computer, which provides ease of repair and cost savings. Processor 31 is also adapted to communicate with a communications network, as will be described in more detail below. In an embodiment, the processor is local to the kiosk. In an additional embodiment, the processor may be in electronic communication with the kiosk over a network connection.
  • FIG. 1 An operation of kiosk 10 is shown as a flow chart.
  • “Touchpay Kiosk Start Screen” 100 allows the customer to indicate when the customer is prepared to begin a transaction.
  • "Language Choice” 102 allows the customer to choose a preferred language in which to communicate with kiosk 10. Because the system is menu drive and field-based, the number of languages that may be chosen is limited only by the initial translation costs for each language and the availability of appropriate fonts to display each language. Once a language is chosen at "language choice” 102, the remainder of the transaction is conducted in the chosen language until the customer returns to "start screen" 100. After choosing the appropriate language, the customer is presented with at least three choices, as shown in Figure 4.
  • "touchscreen data input" 108, 109, 111 is sent to a database of customer information 125 (shown in Figure 3) for processing while payment information is gathered.
  • the customer then must choose an appropriate payment method at "pay with cash credit/debit or card” 113. If cash payment is selected, the cash is fed into bill validator 22 as shown at “cash inserted in bill acceptor” 115. If credit card or debit card payment is chosen, the appropriate card is fed into magnetic card reader 20 as indicated by "credit/debit card inserted into card reader” 116, the card reader 20 then transmits the data to a gateway for real-time authorization or denial as indicated at "real-time authorization obtained from gateway" 117, and proceed to "transaction approved” 119 or “transaction declined” 120. This provides for real time set up and authorization of an account or at least substantially contemporaneous with the transaction.
  • All transaction information is stored in a memory and/or database, including any action performed by a user, an inmate, and/or a remote officer.
  • the transaction record further includes at least one of: a voice recording, images of the user, video captured before, during, and/or after the transaction, messages sent or received, conversations held between the user and a remote officer, and any other data captured during the transaction.
  • the transaction records are available to institution officials for investigative purposes.
  • the system performs keyword scans, translation, file preparation and/or encryption on the stored data.
  • the memory and/or database is local to the kiosk.
  • the memory and/or database is in electronic communication with the kiosk over a network link.
  • the database is implemented as a central remote database.
  • Kiosk 10 is shown schematically in relation to the system for providing account setup and management. Kiosk 10
  • Remote monitoring 128 monitors one or more kiosk 10 and may selectively activate various features such as the biometric recording devices 26 at additional intervals. In an embodiment, the biometric recording devices may be controlled remotely. Remote monitoring 128 also allows for selective shutdown of kiosk 10 as well as diagnosis and trouble shooting of kiosk 10. Additional features may be controlled remotely. Specifically, at least one of the speaker, microphone, digital image scanner, and camera may be controlled remotely. For example, the direction of the camera and/or the direction of the captured video may be controlled by a remote officer. In an embodiment, the remote officer may control camera angle, camera movement, zoom, field or view, etc., in real-time. In an additional embodiment, the remote officer remotely accesses the kiosk speaker to assist a local user, provide instruction, and/or instruct the user that unlawful activity has been detected.
  • a reporting system 127 represented by "IP based web interface reporting system"
  • reporting system 127 allows for access to the customer information database 125 and transactional data stored in the customer information database 125.
  • the reporting system is connected to a "SOAP/XML interface to billing system" 130 to provide billing information for the telecommunication provider and a "transactional history and audit reporting" 131 to provide audit reports and transactional histories on an automated basis or by query to the reporting system 127.
  • Reporting System 127 is preferably web based to provide a graphical user interface and conventional query tools based on the database structure.
  • Figures 5, 6, and 8 of the drawings each is a more detailed portion of the flow chart of Figure 2.
  • Figure 5 illustrates an Inmate Prepaid Account transaction
  • Figure 6 illustrates a Direct Bill transaction
  • Figure 8 illustrates a Friends and Family transaction.
  • a comparison of the three figures shows that the transaction structure is similar and applicable to many different transaction types.
  • a kiosk 10 may be located in the public visiting 36 area to allow friends or family to set-up an account or make a payment during a visit to the correctional facility 34.
  • a kiosk 10 may be located in a receiving room 38 for inmate access upon receipt into the correctional facility 34 and at other times as dictated by the staff.
  • the kiosks 10 may be directly joined by a wired or wireless network to provide redundant services and backup.
  • the kiosk is placed in a facility accessible to the general public.
  • the facilities are under the control of a specific jurisdiction.
  • the kiosk may be located in facilities such as a courthouse, a department of motor vehicles, a utilities company, a grocery store, a police station, a correctional facility, or any other similar facility.
  • the kiosk further includes a payment or dispenser system capable of facilitating a jurisdiction-related payment.
  • a user may gain access to his account by operating the kiosk and entering personal or account identifying information.
  • the kiosk accesses the account information through a network connection and provides account details for the user.
  • the user may then pay a bill related to the account using the kiosk payment system.
  • a user may gain access to an account associated with an inmate being held at that facility. Upon accessing the inmate's account, the user/depositor may provide cash or credit card information at the payment system in order to purchase music, apps, books, or to add money to the inmate's account.
  • the user/depositor may provide cash or credit card information at the payment system in order to purchase music, apps, books, or to add money to the inmate's account.
  • FIG. 9 of the drawings a screen shot of the graphical user interface of a kiosk 10 is shown with a display area 40 having selection icons 32 and a touchscreen keyboard 42 (not shown).
  • the touchscreen keyboard 42 provides customer input without having the added complexity of additional hardware, and thereby reduces maintenance costs for the kiosk 10.
  • the touchscreen keyboard is used to create a message that will be forwarded to the inmate associated with the account designated by a depositor. For example, in such an embodiment the user may send a message such as "I just posted $50.00 to your account,” “I will visit you this Saturday by video visitation,” "I just purchased five songs for your multifunction wireless device.”
  • icons or GUIs having commonly used messages displayed thereon In such embodiments, the user must select the icon in order to send the commonly used message to the inmate associated with the depositors account.
  • System 50 for processing transactions from a kiosk 10.
  • System 50 comprises kiosk 10 and a data connection between kiosk 10 and a network 52, such as the Internet or a similarly robust
  • a gateway 54 communicates with the network 52 for approval of credit card or debit card transactions at the kiosk 10, such as authorize.net or another account verification gateway.
  • a customer reporting engine 56 communicates with the network 52 to allow for customized reports telecommunication service providers.
  • a kiosk central server 58 communicates with the network 52 to collect and store all transaction data from the kiosk 10, provide reporting data to the customer reporting engine 56, and store authorization data from the gateway 54 in conjunction with transaction data captured from kiosk 10. Transaction data will include financial information, personal information and biometric measurements collected from kiosk 10.
  • kiosk central server 58 comprises a web server 60, a web service 62, and a database 64. Web server 60 and web service 62 provide a secure and robust connection between database 64 and network 52.
  • the kiosk is configured to provide web access for a local user.
  • the local user may access his/her bank account, email, web-based digital payment service, or other web account.
  • the local user may access their bank account to set up a payment and/or transfer money between the bank account and an account associated with a specific inmate.
  • STRs standard transaction records
  • the transmission of transactional data are provided to a telecommunications provider, or partner, via push over an accessible network, such as the World Wide Web or Internet, to the partner.
  • a real-time transaction record is pushed from a local processor to one or more service partner billing systems. Because of security concerns inherent in any network, the data will typically be received outside of the partner firewall, in what is commonly referred to as a
  • FIG. 11 illustrates one of many secure means for transferring transaction data to partners. While the system shown has been developed to meet current partner demands, variations to this system are easily applied to the current system to meet future partner demands. Furthermore, the partner may provide a wide variety of services including telecommunications or commissary services.
  • Transaction data includes the following fields:
  • Kiosk Location (often includes multiple fields such as street address, city, state, zip code, room number, room description, location in facility, or kiosk number in facility);
  • Authorization information (often includes multiple fields such as success, positive or negative, and confirmation code);
  • Biometric data may include photo, face scan, fingerprint scan, voice recording, voice scan, iris scan, or other biometric data used to distinguish an individual from the general population).
  • the fields are provided in a web based application that allows queries based on the fields to provide customized reports. Such reports can help to provide more efficient customer service, fraud prevention, system audits, and troubleshooting.

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  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Engineering & Computer Science (AREA)
  • Finance (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Computer Security & Cryptography (AREA)
  • Control Of Vending Devices And Auxiliary Devices For Vending Devices (AREA)

Abstract

L'invention concerne une machine et un procédé permettant d'accepter des paiements de clients et de placer des commandes pour des services de télécommunications. La machine et le procédé comprennent un kiosque servant à accepter des informations d'établissement de compte provenant d'un individu, accepter un paiement de l'individu, collecter des données d'identification de l'individu, et communiquer avec un système pour activer un compte de télécommunications pour l'individu. Le kiosque peut être placé partout où un établissement de compte de télécommunications rapide et une vérification de paiement sont nécessaires, par exemple : un établissement correctionnel ou un campus universitaire.
PCT/US2017/061576 2016-11-14 2017-11-14 Machine et procédé de gestion d'un compte de service WO2018090017A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US15/350,603 2016-11-14
US15/350,603 US11062412B2 (en) 2004-05-19 2016-11-14 Machines and process for managing a service account

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WO2018090017A1 true WO2018090017A1 (fr) 2018-05-17

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20110213618A1 (en) * 2009-08-26 2011-09-01 Ron Hodge System and Method for Automating Correctional Facilities
US20120189110A1 (en) * 2004-05-19 2012-07-26 Touchpay Holdings, Lp Machine and Process for Accepting Customer Payments and Placing Orders
US20160191484A1 (en) * 2014-07-09 2016-06-30 Intelmate Llc Secure Inmate Digital Storage

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20120189110A1 (en) * 2004-05-19 2012-07-26 Touchpay Holdings, Lp Machine and Process for Accepting Customer Payments and Placing Orders
US20110213618A1 (en) * 2009-08-26 2011-09-01 Ron Hodge System and Method for Automating Correctional Facilities
US20160191484A1 (en) * 2014-07-09 2016-06-30 Intelmate Llc Secure Inmate Digital Storage

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