WO2018086219A1 - 通话的记录方法、装置和终端 - Google Patents

通话的记录方法、装置和终端 Download PDF

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Publication number
WO2018086219A1
WO2018086219A1 PCT/CN2016/112761 CN2016112761W WO2018086219A1 WO 2018086219 A1 WO2018086219 A1 WO 2018086219A1 CN 2016112761 W CN2016112761 W CN 2016112761W WO 2018086219 A1 WO2018086219 A1 WO 2018086219A1
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Prior art keywords
call
information
recording
user
important information
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PCT/CN2016/112761
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English (en)
French (fr)
Inventor
党乐
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Yulong Computer Telecommunication Scientific Shenzhen Co Ltd
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Yulong Computer Telecommunication Scientific Shenzhen Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65—Recording arrangements for recording a message from the calling party
    • H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue

Definitions

  • the present invention relates to the field of communications technologies, and in particular, to a method for recording a call, a recording device for a call, and a terminal.
  • communication terminals such as mobile phones have become an indispensable communication tool in people's lives.
  • users want to record important information about calls to other users, such as time, place, behavior, and more.
  • the current user's call information recording function if the user does not turn on the call recording function, will cause the user to miss important information during the call, or after the recording is completed, the inaccuracy is not important due to factors such as the volume of the call, poor sound quality, and the like. The information so that you can't instantly get important information during the call.
  • the present invention aims to solve at least one of the technical problems existing in the prior art or related art.
  • Another object of the present invention is to provide a recording apparatus for a call.
  • a method for recording a call comprising: acquiring voice data during a call; parsing the voice data, generating text information; and extracting the text information The important information in the, generate a call summary.
  • the voice data during the call is acquired, and the voice data is converted into a text record by using the voice recognition software, and the text record is processed, and the important information is extracted to form a call summary. It can avoid missing important information, and it is convenient for users to view, while ensuring that users can accurately obtain important information.
  • the recording method of the call according to the above embodiment of the present invention may further have the following additional technical features:
  • the method further includes: when receiving the call signal, displaying a prompt option box, where the user decides whether to enable the call record function; wherein the prompt option The box persists during the call or is hidden after the user completes the selection action.
  • a prompt box will appear on the call interface, and the user can decide whether to record important information of the call, or the user can turn on or off the record of the call at any time during the call. Ensure that users can control the recording process at any time according to their needs, avoiding recording too much useless information.
  • the method further includes: storing the text information in association with the call summary.
  • the call summary is a summary of the text information. If the user needs to view the detailed call content, the complete call content can be found through the association between the text information and the summary information.
  • the method further comprises: displaying the call summary on a call end interface, a call history record interface, and/or storing the call summary in association with contact information.
  • the summary content can be displayed on the end of the call interface to facilitate the user to view the first time, and can also be written into the call record interface so that the user can see the summary content from the call record interface. Further, by associating the call summary with the contact, the user can obtain important information corresponding to each contact by clicking the contact from the contact interface, so as to prevent the user from remembering the important information.
  • the important information includes: time information, location information, person information, and/or event information.
  • the call summary is formed to present important information in the call interface, which is convenient for the user to view and avoid the user missing important information.
  • the method further comprises: establishing a keyword list according to the received keyword setting instruction, the call summary recording information associated with the keyword list.
  • the setting of the keyword list can make the extraction of the summary more precise, and the generated call summary is closer to the user's needs.
  • Xiao Wang is Taobao customer service, and can set "order or return” in the keyword list. Keywords such as A brand “Express”, then after the call ends, the call summary will extract the following text information in addition to the “time, place, person and event” information: “Order”, “A brand 50” And information related to keywords such as "Some Express”.
  • a recording device for a call comprising: a recording unit configured to acquire voice data during a call; and an analyzing unit configured to parse the voice data to generate text information;
  • the summary unit is configured to extract important information in the text information to generate a call summary.
  • the recording device of the call acquires voice data during a call, and converts the voice data into a text record by using voice recognition software, processes the text record, and extracts important information to form a call summary. It can avoid missing important information, and it is convenient for users to view, while ensuring that users can accurately obtain important information.
  • the method further includes: a prompting unit, configured to display a prompt option box when the call signal is received, and the user determines whether to open the call recording function; wherein the prompt option box is in the middle of the call Persist continuously or hidden after the user completes the selection action.
  • a prompt box will appear on the call interface, and the user can decide whether to record important information of the call, or the user can turn on or off the record of the call at any time during the call. Ensure that users can control the recording process at any time according to their needs, avoiding recording too much useless information.
  • the method further includes: a storage unit configured to store the text information in association with the call summary.
  • the call summary is a summary of the text information. If the user needs to view the detailed call content, the complete call content can be found through the association between the text information and the summary information.
  • the method further includes: a display unit configured to display the call summary on the call end interface, the call history record interface, and/or associate the call summary with the contact information. .
  • the summary content can be displayed on the end of the call interface to facilitate the user to view the first time, and can also be written into the call record interface so that the user can see the summary content from the call record interface. Further, by associating the call summary with the contact, the user can obtain important information corresponding to each contact by clicking the contact from the contact interface, so as to prevent the user from remembering the important information.
  • the important information includes: time information, location information, person information, and/or event information.
  • the call summary is formed to present important information in the call interface, which is convenient for the user to view and avoid the user missing important information.
  • the method further includes: a keyword unit configured to establish a keyword list according to the received keyword setting instruction, the call summary to record information associated with the keyword list .
  • the setting of the keyword list can make the extraction of the summary more precise, and the generated call summary is closer to the user's needs.
  • Xiao Wang is Taobao customer service, and can set "order or return” in the keyword list. Keywords such as A brand “Express”, then after the call ends, the call summary will extract the following text information in addition to the “time, place, person and event” information: “Order”, “A brand 50” And information related to keywords such as "Some Express”.
  • a terminal comprising: the recording device of the call according to any one of the above aspects, wherein the recording device of the call comprises: a recording unit configured to acquire a call The speech data in the process; the parsing unit is configured to parse the voice data to generate text information; and the digest unit is configured to extract important information in the text information to generate a call digest.
  • the terminal acquires voice data during a call, and converts the voice data into a text record by using voice recognition software, processes the text record, and extracts important information to form a call summary. It can avoid missing important information, and it is convenient for users to view, while ensuring that users can accurately obtain important information.
  • the method further includes: a prompting unit, configured to display a prompt option box when the call signal is received, and the user determines whether to open the call recording function; wherein the prompt option box is in the middle of the call Persist continuously or hidden after the user completes the selection action.
  • a prompt box will appear on the call interface, and the user can decide whether to record important information of the call, or the user can turn on or off the record of the call at any time during the call. Ensure that users can control the recording process at any time according to their needs, avoiding recording too much useless information.
  • the method further includes: a storage unit configured to store the text information in association with the call summary.
  • the call summary is a summary of the text information. If the user needs to view the detailed call content, the complete call content can be found through the association between the text information and the summary information.
  • the method further includes: a display unit configured to display the call summary on the call end interface, the call history record interface, and/or associate the call summary with the contact information. .
  • the summary content can be displayed on the end of the call interface to facilitate the user to view the first time, and can also be written into the call record interface so that the user can see the summary content from the call record interface. Further, by associating the call summary with the contact, the user can obtain important information corresponding to each contact by clicking the contact from the contact interface, so as to prevent the user from remembering the important information.
  • the important information includes: time information, location information, person information, and/or event information.
  • the call summary is formed to present important information in the call interface, which is convenient for the user to view and avoid the user missing important information.
  • the method further includes: a keyword unit configured to establish a keyword list according to the received keyword setting instruction, the call summary to record information associated with the keyword list .
  • the setting of the keyword list can make the extraction of the summary more precise, and the generated call summary is closer to the user's needs.
  • Xiao Wang is Taobao customer service, and can set "order or return” in the keyword list. Keywords such as A brand “Express”, then after the call ends, the call summary will extract the following text information in addition to the “time, place, person and event” information: “Order”, “A brand 50” And information related to keywords such as "Some Express”.
  • the voice recognition technology can be used to process important information during the call into a text record and generate a text summary, which is convenient for the user to view, avoiding the user missing important information, and ensuring that the user accurately obtains important information.
  • FIG. 1 shows a flow chart of a method of recording a call in accordance with an embodiment of the present invention.
  • FIG. 2 shows a block diagram of a recording device for a call in accordance with an embodiment of the present invention.
  • FIG. 3 shows a block diagram of a terminal in accordance with an embodiment of the present invention.
  • FIG. 4 shows a schematic diagram of a call recording process in accordance with an embodiment of the present invention.
  • FIG. 5 shows a schematic diagram of a hardware structure in accordance with an embodiment of the present invention.
  • FIG. 1 shows a flow chart of a method of recording a call in accordance with an embodiment of the present invention.
  • a method for recording a call includes: Step 102: acquiring voice data during a call; Step 104, parsing the voice data to generate text information; Step 106, extracting Generate important summaries of the important information in the text message.
  • the voice data during the call is acquired, and the voice data is converted into a text record by using the voice recognition software, and the text record is processed, and the important information is extracted to form a call summary. It can avoid missing important information, and it is convenient for users to view, while ensuring that users can accurately obtain important information.
  • the method further includes: when receiving the call signal, displaying a prompt option box, and the user determines whether to open the call recording function; wherein the prompt option box is during the call Persist continuously or hidden after the user completes the selection action.
  • a prompt box will appear on the call interface, and the user can decide whether to record important information of the call, or the user can turn on or off the record of the call at any time during the call. Ensure that users can control the recording process at any time according to their needs, avoiding recording too much useless information.
  • the method further includes: storing the text information in association with the call summary.
  • the call summary is a summary of the text information. If the user needs to view the detailed call content, the complete call content can be found through the association between the text information and the summary information.
  • the method further comprises: displaying the call summary on a call end interface, a call history record interface, and/or storing the call summary in association with contact information.
  • the summary content can be displayed on the end of the call interface to facilitate the user to view the first time, and can also be written into the call record interface so that the user can see the summary content from the call record interface. Further, by associating the call summary with the contact, the user can obtain important information corresponding to each contact by clicking the contact from the contact interface, so as to prevent the user from remembering the important information.
  • the important information includes: time information, location information, person information, and/or event information.
  • the call summary is formed to present important information in the call interface, which is convenient for the user to view and avoid the user missing important information.
  • the method further comprises: establishing a keyword list according to the received keyword setting instruction, the call summary recording information associated with the keyword list.
  • the setting of the keyword list can make the extraction of the summary more precise, and the generated call summary is closer to the user's needs.
  • Xiao Wang is Taobao customer service, and can set "order or return” in the keyword list. Keywords such as A brand “Express”, then after the call ends, the call summary will extract the following text information in addition to the “time, place, person and event” information: “Order”, “A brand 50” And information related to keywords such as "Some Express”.
  • FIG. 2 shows a block diagram of a recording device for a call in accordance with an embodiment of the present invention.
  • a recording apparatus 200 for a call including: a recording unit 204 configured to acquire voice data during a call; and a parsing unit 206 configured to parse the voice data,
  • the text information is generated; the summary unit 208 is configured to extract important information in the text information to generate a call summary.
  • the recording device 200 of the call acquires voice data during a call, and converts the voice data into a text record by using voice recognition software, processes the text record, and extracts important information to form a call summary. It can avoid missing important information, and it is convenient for users to view, while ensuring that users can accurately obtain important information.
  • the recording device 200 of the call preferably further includes: a prompting unit 202 configured to display a prompt option box when the call signal is received, and the user determines whether to open the call recording function; wherein the prompt The option box persists during the call or is hidden after the user completes the selection action.
  • a prompting unit 202 configured to display a prompt option box when the call signal is received, and the user determines whether to open the call recording function; wherein the prompt The option box persists during the call or is hidden after the user completes the selection action.
  • a prompt box will appear on the call interface, and the user can decide whether to record important information of the call, or the user can turn on or off the record of the call at any time during the call. Ensure that users can control the recording process at any time according to their needs, avoiding recording too much useless information.
  • the recording apparatus 200 for a call preferably further includes: a storage unit 210 configured to store the text information in association with the call summary.
  • the call summary is a summary of the text information. If the user needs to view the detailed call content, the complete call content can be found through the association between the text information and the summary information.
  • the recording device 200 of the call preferably further includes: a display unit 212 configured to display the call summary in a call end interface, a call history recording interface, and/or to Contact information is stored in association.
  • the summary content can be displayed on the end of the call interface to facilitate the user to view the first time, and can also be written into the call record interface so that the user can see the summary content from the call record interface. Further, by associating the call summary with the contact, the user can obtain important information corresponding to each contact by clicking the contact from the contact interface, so as to prevent the user from remembering the important information.
  • the important information includes time information, location information, person information, and/or event information.
  • the call summary is formed to present important information in the call interface, which is convenient for the user to view and avoid the user missing important information.
  • the recording apparatus 200 for a call preferably further includes: a keyword unit 214 configured to establish a keyword list according to the received keyword setting instruction, the call summary to be recorded with the key The information associated with the word list.
  • the setting of the keyword list can make the extraction of the summary more precise, and the generated call summary is closer to the user's needs.
  • Xiao Wang is Taobao customer service, and can set "order or return” in the keyword list. Keywords such as A brand “Express”, then after the call ends, the call summary will extract the following text information in addition to the “time, place, person and event” information: “Order”, “A brand 50” And information related to keywords such as "Some Express”.
  • FIG. 3 shows a block diagram of a terminal in accordance with an embodiment of the present invention.
  • a terminal 300 includes a recording apparatus 200 of a call as shown in FIG. 2.
  • the recording device 200 of the call specifically includes: a recording unit 204 configured to acquire voice data during a call; an analyzing unit 206 configured to parse the voice data to generate text information; and an abstracting unit 208 configured to extract the text
  • the important information in the message generates a call summary.
  • the recording device 200 of the call acquires voice data during a call, and converts the voice data into a text record by using voice recognition software, processes the text record, and extracts important information to form a call summary. It can avoid missing important information, and it is convenient for users to view, while ensuring that users can accurately obtain important information.
  • the recording device 200 of the call preferably further includes: a prompting unit 202 configured to display a prompt option box when the call signal is received, and the user determines whether to open the call recording function; wherein the prompt The option box persists during the call or is hidden after the user completes the selection action.
  • a prompting unit 202 configured to display a prompt option box when the call signal is received, and the user determines whether to open the call recording function; wherein the prompt The option box persists during the call or is hidden after the user completes the selection action.
  • a prompt box will appear on the call interface, and the user can decide whether to record important information of the call, or the user can turn on or off the record of the call at any time during the call. Ensure that users can control the recording process at any time according to their needs, avoiding recording too much useless information.
  • the recording apparatus 200 for a call preferably further includes: a storage unit 210 configured to store the text information in association with the call summary.
  • the call summary is a summary of the text information. If the user needs to view the detailed call content, the complete call content can be found through the association between the text information and the summary information.
  • the recording device 200 of the call preferably further includes: a display unit 212 configured to display the call summary in a call end interface, a call history recording interface, and/or to Contact information is stored in association.
  • the summary content can be displayed on the end of the call interface to facilitate the user to view the first time, and can also be written into the call record interface so that the user can see the summary content from the call record interface. Further, by associating the call summary with the contact, the user can obtain important information corresponding to each contact by clicking the contact from the contact interface, so as to prevent the user from remembering the important information.
  • the important information includes time information, location information, person information, and/or event information.
  • the call summary is formed to present important information in the call interface, which is convenient for the user to view and avoid the user missing important information.
  • the recording apparatus 200 for a call preferably further includes: a keyword unit 214 configured to establish a keyword list according to the received keyword setting instruction, the call summary to be recorded with the key The information associated with the word list.
  • the setting of the keyword list can make the extraction of the summary more precise, and the generated call summary is closer to the user's needs.
  • Xiao Wang is Taobao customer service, and can set "order or return” in the keyword list. Keywords such as A brand “Express”, then after the call ends, the call summary will extract the following text information in addition to the “time, place, person and event” information: “Order”, “A brand 50” And information related to keywords such as "Some Express”.
  • FIG. 4 shows a schematic diagram of a call recording process in accordance with an embodiment of the present invention.
  • Step 402 establishing a voice call. First, you need to determine whether to establish a voice call. If you establish a voice call, proceed to the next step; if no voice call is established, the process ends.
  • Step 404 whether to open the call recording.
  • the user can use the recording function of the dialing interface to record the call recording information when the smart terminal makes a call, or the user can download the third-party recording software through the smart terminal to record the call recording information.
  • the user can decide whether to record important information of the call, or the user can open the record of the important information of the call at any time during the call.
  • Step 406 Acquire voice call data. Maintaining a data file through the data collection module, the data file is mainly for storing voice call data, and preparing for obtaining the important information of the voice in the next step;
  • step 408 the voice data is parsed as text information.
  • voice recognition the voice signal is converted into corresponding text or command, so that the voice recognition automatically displays the important information during the call in a simple and efficient manner in the form of a text summary on the terminal call interface, which is convenient for the user to view and avoid missing important information. Ensure that users get accurate information accurately.
  • Step 410 Extract important information such as time, place, and behavior.
  • important information such as time information, location information, person information, event information, etc.
  • the call record interface displays summary information.
  • the important information such as time information, location information, person information, and event information is presented in a brief summary form in the call interface, which is convenient for the user to view and avoid the user missing important information.
  • FIG. 5 shows a schematic diagram of a hardware structure in accordance with an embodiment of the present invention.
  • FIG. 5 is a diagram of a terminal 500 according to an embodiment of the present invention, which may be used to implement the implementation of the embodiments of the present invention shown in FIG. 1 to FIG. 4 .
  • the hardware structure of the terminal 500 in FIG. 5 mainly includes, but is not limited to, a display screen 502, a radio frequency decoder 504, a processor 506, and a memory 508.
  • the display screen 502 is a platform for the terminal 500 to establish an interactive relationship with the user.
  • the display screen 502 is used to support the implementation of the prompt box of the prompting unit of the embodiment of the present invention and the implementation of the summary content display of the summary unit.
  • the radio frequency decoder 504 is used to support the call function of the terminal 500, and the generated call data will be acquired by the processor 506 and recorded by the call recording function and the voice recognition software stored in the memory 508. And recognition, converting the call content into text content.
  • the processor 506 is also capable of processing the text content to extract important information to generate a call digest.
  • All or part of the various steps of the above embodiments may be completed by a program instructing related hardware, and the program may be stored in a computer readable storage medium (such as the memory 508 shown in FIG. 5) and passed through
  • the processor 506 performs operation support, and controls various components in the terminal to implement respective functions to complete the method in the embodiment of the present invention and implement the device proposed by the present invention.
  • the storage medium includes a read-only memory (ROM) and a random access memory ( Random Access Memory (RAM), Programmable Read-Only Memory (PROM), Erasable Programmable Read Only Memory (EPROM), One-time Programmable Read-Only Memory (One-time) Programmable Read-Only Memory (OTPROM), Electronically-Erasable Programmable Read-Only Memory (EEPROM), Compact Disc Read-Only Memory (CD-ROM), or other optical disc storage , disk storage, tape storage, or can be used to carry or store data Computer-readable medium of any other.
  • RAM Random Access Memory
  • PROM Programmable Read-Only Memory
  • EPROM Erasable Programmable Read Only Memory
  • OTPROM One-time Programmable Read-Only Memory
  • OTPROM One-time Programmable Read-Only Memory
  • EEPROM Electronically-Erasable Programmable Read-Only Memory
  • CD-ROM Compact Disc Read-Only Memory
  • CD-ROM Compact Disc Read-Only Memory
  • the recording method of the call, the recording device and the terminal of the call can automatically display the important information in the call by the voice recognition in a simple and efficient manner.
  • the terminal call interface it is convenient for users to view, avoid missing important information, and ensure that users can obtain important information accurately.

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Abstract

本发明公开一种通话的记录方法、装置和终端，其中，所述通话的记录方法包括：获取通话过程中的语音数据；解析所述语音数据，生成文字信息；提取所述文字信息中的重要信息，生成通话摘要。通过本发明的技术方案能够使用户快捷地获取通话过程中涉及的重要信息，方便用户记忆和查看，避免用户错过重要信息。

Description

通话的记录方法、装置和终端
本申请要求于2016年11月10日提交中国专利局，申请号为201610991371.X、发明名称为“通话的记录方法、装置和终端”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本发明涉及通信技术领域，具体而言，涉及一种通话的记录方法、一种通话的记录装置和一种终端。
背景技术
目前手机等通信终端已经成为人们生活中不可缺少的通信工具。通常情况下，用户希望记录与其他用户通话的重要信息，如时间、地点、行为等。但是，目前用户的通话信息记录功能，如果用户未开启通话录音功能，就会导致用户错过通话过程中的重要信息，或者在完成录音以后，由于通话音量、音质不佳等因素导致听不准确重要的信息，从而不能即时获取通话过程中的重要信息。
因此，如何使用户方便地获取通话过程中的重要信息，避免出现错过或忘记重要信息的情况成为亟待解决的技术问题。
发明内容
本发明旨在至少解决现有技术或相关技术中存在的技术问题之一。
为此，本发明的一个目的在于提出一种通话的记录方法。
本发明的另一个目的在于提供了一种通话的记录装置。
本发明的再一个目的在于提供了一种终端。
为实现上述目的，根据本发明的第一方面的实施例，提出了一种通话的记录方法，包括：获取通话过程中的语音数据；解析所述语音数据，生成文字信息；提取所述文字信息中的重要信息，生成通话摘要。
根据本发明实施例的通话的记录方法，获取通话过程中的语音数据，并利用语音识别软件把语音数据转化为文字记录，再处理文字记录，提取出重要信息，构成通话摘要。能够避免错过重要信息，还方便用户查看，同时保证用户准确地获取重要信息。
另外，根据本发明上述实施例的通话的记录方法，还可以具有如下附加的技术特征：
根据本发明的一个实施例，优选地，在所述获取语音数据的步骤之前，还包括：接收到通话信号时，显示提示选项框，由用户决定是否开启通话记录功能；其中，所述提示选项框在通话过程中持续存在或者在用户完成选择动作后隐藏。
在该实施例中，在建立通话后，会在通话界面出现提示选项框，用户可以决定是否要记录本次通话的重要信息，或者在通话过程中用户可以随时开启或关闭对通话的记录。保证用户能够根据需求随时对录制过程进行控制，避免录制过多无用信息。
根据本发明的一个实施例，优选地，还包括：将所述文字信息与所述通话摘要进行关联存储。
在该实施例中，通话摘要是文字信息的概括，若用户需要查看详细通话内容，则可以通过文字信息与摘要信息之间的关联性找到完整的通话内容。
根据本发明的一个实施例，优选地，还包括：将所述通话摘要显示在通话结束界面、通话历史记录界面，和/或将所述通话摘要与联系人信息进行关联存储。
在该实施例中，摘要内容能够显示在通话结束的界面方便用户第一时间进行查看，也能够将其写入通话记录界面使用户能够从通话记录界面看到摘要内容。进一步地，通过将通话摘要和联系人关联起来，用户可以从联系人界面通过点击联系的方式获取与每个联系人对应的重要信息，避免用户记错重要信息。
根据本发明的一个实施例，优选地，所述重要信息包括：时间信息、地点信息、人物信息和/或事件信息。
在该实施例中，通过将时间信息、地点信息、人物信息、事件信息等重要信息提取出来，构成通话摘要将重要信息呈现在通话界面中，方便用户查看，避免用户错过重要信息。
根据本发明的一个实施例，优选地，还包括：根据接收到的关键字设置指令，建立关键字列表，所述通话摘要将记录与所述关键字列表相关联的信息。
在该实施例中，关键字列表的设置能够使摘要的提取更精准，使生成的通话摘要更贴近用户需求，例如，小王是淘宝客服，可以在关键字列表中设置“订货or退货”“A品牌”“快递”等关键字，那么在通话结束以后，通话摘要在提取“时间、地点、人物和事件”信息之外，还会提取下列文字信息： “订货”、 “A品牌50个”以及“某某快递”等与关键字相关的信息。通过此技术手段与提取“重要信息”的过程相结合，满足用户的多样化需求，使生成的通话摘要更实用。
根据本发明第二方面的实施例，还提供了一种通话的记录装置，包括：录音单元，设置为获取通话过程中的语音数据；解析单元，设置为解析所述语音数据，生成文字信息；摘要单元，设置为提取所述文字信息中的重要信息，生成通话摘要。
根据本发明的实施例的通话的记录装置，获取通话过程中的语音数据，并利用语音识别软件把语音数据转化为文字记录，再处理文字记录，提取出重要信息，构成通话摘要。能够避免错过重要信息，还方便用户查看，同时保证用户准确地获取重要信息。
根据本发明的一个实施例，优选地，还包括：提示单元，设置为接收到通话信号时，显示提示选项框，由用户决定是否开启通话记录功能；其中，所述提示选项框在通话过程中持续存在或者在用户完成选择动作后隐藏。
在该实施例中，在建立通话后，会在通话界面出现提示选项框，用户可以决定是否要记录本次通话的重要信息，或者在通话过程中用户可以随时开启或关闭对通话的记录。保证用户能够根据需求随时对录制过程进行控制，避免录制过多无用信息。
根据本发明的一个实施例，优选地，还包括：存储单元，设置为将所述文字信息与所述通话摘要进行关联存储。
在该实施例中，通话摘要是文字信息的概括，若用户需要查看详细通话内容，则可以通过文字信息与摘要信息之间的关联性找到完整的通话内容。
根据本发明的一个实施例，优选地，还包括：显示单元，设置为将所述通话摘要显示在通话结束界面、通话历史记录界面，和/或将所述通话摘要与联系人信息进行关联存储。
在该实施例中，摘要内容能够显示在通话结束的界面方便用户第一时间进行查看，也能够将其写入通话记录界面使用户能够从通话记录界面看到摘要内容。进一步地，通过将通话摘要和联系人关联起来，用户可以从联系人界面通过点击联系的方式获取与每个联系人对应的重要信息，避免用户记错重要信息。
根据本发明的一个实施例，优选地，所述重要信息包括：时间信息、地点信息、人物信息和/或事件信息。
在该实施例中，通过将时间信息、地点信息、人物信息、事件信息等重要信息提取出来，构成通话摘要将重要信息呈现在通话界面中，方便用户查看，避免用户错过重要信息。
根据本发明的一个实施例，优选地，还包括：关键字单元，设置为根据接收到的关键字设置指令，建立关键字列表，所述通话摘要将记录与所述关键字列表相关联的信息。
在该实施例中，关键字列表的设置能够使摘要的提取更精准，使生成的通话摘要更贴近用户需求，例如，小王是淘宝客服，可以在关键字列表中设置“订货or退货”“A品牌”“快递”等关键字，那么在通话结束以后，通话摘要在提取“时间、地点、人物和事件”信息之外，还会提取下列文字信息： “订货”、 “A品牌50个”以及“某某快递”等与关键字相关的信息。通过此技术手段与提取“重要信息”的过程相结合，满足用户的多样化需求，使生成的通话摘要更实用。
根据本发明的第三方面的实施例，还提供了一种终端，包括：如上述任一技术方案中所述的通话的记录装置，其中，通话的记录装置包括：录音单元，设置为获取通话过程中的语音数据；解析单元，设置为解析所述语音数据，生成文字信息；摘要单元，设置为提取所述文字信息中的重要信息，生成通话摘要。
根据本发明的实施例的终端，获取通话过程中的语音数据，并利用语音识别软件把语音数据转化为文字记录，再处理文字记录，提取出重要信息，构成通话摘要。能够避免错过重要信息，还方便用户查看，同时保证用户准确地获取重要信息。
根据本发明的一个实施例，优选地，还包括：提示单元，设置为接收到通话信号时，显示提示选项框，由用户决定是否开启通话记录功能；其中，所述提示选项框在通话过程中持续存在或者在用户完成选择动作后隐藏。
在该实施例中，在建立通话后，会在通话界面出现提示选项框，用户可以决定是否要记录本次通话的重要信息，或者在通话过程中用户可以随时开启或关闭对通话的记录。保证用户能够根据需求随时对录制过程进行控制，避免录制过多无用信息。
根据本发明的一个实施例，优选地，还包括：存储单元，设置为将所述文字信息与所述通话摘要进行关联存储。
在该实施例中，通话摘要是文字信息的概括，若用户需要查看详细通话内容，则可以通过文字信息与摘要信息之间的关联性找到完整的通话内容。
根据本发明的一个实施例，优选地，还包括：显示单元，设置为将所述通话摘要显示在通话结束界面、通话历史记录界面，和/或将所述通话摘要与联系人信息进行关联存储。
在该实施例中，摘要内容能够显示在通话结束的界面方便用户第一时间进行查看，也能够将其写入通话记录界面使用户能够从通话记录界面看到摘要内容。进一步地，通过将通话摘要和联系人关联起来，用户可以从联系人界面通过点击联系的方式获取与每个联系人对应的重要信息，避免用户记错重要信息。
根据本发明的一个实施例，优选地，所述重要信息包括：时间信息、地点信息、人物信息和/或事件信息。
在该实施例中，通过将时间信息、地点信息、人物信息、事件信息等重要信息提取出来，构成通话摘要将重要信息呈现在通话界面中，方便用户查看，避免用户错过重要信息。
根据本发明的一个实施例，优选地，还包括：关键字单元，设置为根据接收到的关键字设置指令，建立关键字列表，所述通话摘要将记录与所述关键字列表相关联的信息。
在该实施例中，关键字列表的设置能够使摘要的提取更精准，使生成的通话摘要更贴近用户需求，例如，小王是淘宝客服，可以在关键字列表中设置“订货or退货”“A品牌”“快递”等关键字，那么在通话结束以后，通话摘要在提取“时间、地点、人物和事件”信息之外，还会提取下列文字信息： “订货”、 “A品牌50个”以及“某某快递”等与关键字相关的信息。通过此技术手段与提取“重要信息”的过程相结合，满足用户的多样化需求，使生成的通话摘要更实用。
通过本发明的技术方案，能够利用语音识别技术将通话过程中的重要信息处理为文字记录并生成文字摘要，方便用户查看，避免用户错过重要信息，同时保证用户准确地获取重要信息。
 附图说明
图1示出了根据本发明的实施例的通话的记录方法的流程图。
图2示出了根据本发明的实施例的通话的记录装置的框图。
图3示出了根据本发明的实施例的终端的框图。
图4示出了根据本发明的实施例的通话记录过程的示意图。
图5示出了根据本发明的实施例的硬件结构示意图。
具体实施方式
为了能够更清楚地理解本发明的上述目的、特征和优点，下面结合附图和具体实施方式对本发明进行进一步的详细描述。需要说明的是，在不冲突的情况下，本申请的实施例及实施例中的特征可以相互组合。
在下面的描述中阐述了很多具体细节以便于充分理解本发明，但是，本发明还可以采用其他不同于在此描述的其他方式来实施，因此，本发明的保护范围并不受下面公开的具体实施例的限制。
图1示出了根据本发明的实施例的通话的记录方法的流程图。
如图1所示，本发明的实施例的一种通话的记录方法，包括：步骤102，获取通话过程中的语音数据；步骤104，解析所述语音数据，生成文字信息；步骤106，提取所述文字信息中的重要信息，生成通话摘要。
根据本发明实施例的通话的记录方法，获取通话过程中的语音数据，并利用语音识别软件把语音数据转化为文字记录，再处理文字记录，提取出重要信息，构成通话摘要。能够避免错过重要信息，还方便用户查看，同时保证用户准确地获取重要信息。
根据本发明的一个实施例，优选地，在步骤104之前，还包括：接收到通话信号时，显示提示选项框，由用户决定是否开启通话记录功能；其中，所述提示选项框在通话过程中持续存在或者在用户完成选择动作后隐藏。
在该实施例中，在建立通话后，会在通话界面出现提示选项框，用户可以决定是否要记录本次通话的重要信息，或者在通话过程中用户可以随时开启或关闭对通话的记录。保证用户能够根据需求随时对录制过程进行控制，避免录制过多无用信息。
根据本发明的一个实施例，优选地，还包括：将所述文字信息与所述通话摘要进行关联存储。
在该实施例中，通话摘要是文字信息的概括，若用户需要查看详细通话内容，则可以通过文字信息与摘要信息之间的关联性找到完整的通话内容。
根据本发明的一个实施例，优选地，还包括：将所述通话摘要显示在通话结束界面、通话历史记录界面，和/或将所述通话摘要与联系人信息进行关联存储。
在该实施例中，摘要内容能够显示在通话结束的界面方便用户第一时间进行查看，也能够将其写入通话记录界面使用户能够从通话记录界面看到摘要内容。进一步地，通过将通话摘要和联系人关联起来，用户可以从联系人界面通过点击联系的方式获取与每个联系人对应的重要信息，避免用户记错重要信息。
根据本发明的一个实施例，优选地，所述重要信息包括：时间信息、地点信息、人物信息和/或事件信息。
在该实施例中，通过将时间信息、地点信息、人物信息、事件信息等重要信息提取出来，构成通话摘要将重要信息呈现在通话界面中，方便用户查看，避免用户错过重要信息。
根据本发明的一个实施例，优选地，还包括：根据接收到的关键字设置指令，建立关键字列表，所述通话摘要将记录与所述关键字列表相关联的信息。
在该实施例中，关键字列表的设置能够使摘要的提取更精准，使生成的通话摘要更贴近用户需求，例如，小王是淘宝客服，可以在关键字列表中设置“订货or退货”“A品牌”“快递”等关键字，那么在通话结束以后，通话摘要在提取“时间、地点、人物和事件”信息之外，还会提取下列文字信息： “订货”、 “A品牌50个”以及“某某快递”等与关键字相关的信息。通过此技术手段与提取“重要信息”的过程相结合，满足用户的多样化需求，使生成的通话摘要更实用。
图2示出了根据本发明的实施例的通话的记录装置的框图。
如图2所示，根据本发明的实施例，还提供了通话的记录装置200，包括：录音单元204，设置为获取通话过程中的语音数据；解析单元206，设置为解析所述语音数据，生成文字信息；摘要单元208，设置为提取所述文字信息中的重要信息，生成通话摘要。
根据本发明的实施例的通话的记录装置200，获取通话过程中的语音数据，并利用语音识别软件把语音数据转化为文字记录，再处理文字记录，提取出重要信息，构成通话摘要。能够避免错过重要信息，还方便用户查看，同时保证用户准确地获取重要信息。
根据本发明的实施例的通话的记录装置200，优选地，还包括：提示单元202，设置为接收到通话信号时，显示提示选项框，由用户决定是否开启通话记录功能；其中，所述提示选项框在通话过程中持续存在或者在用户完成选择动作后隐藏。
在该实施例中，在建立通话后，会在通话界面出现提示选项框，用户可以决定是否要记录本次通话的重要信息，或者在通话过程中用户可以随时开启或关闭对通话的记录。保证用户能够根据需求随时对录制过程进行控制，避免录制过多无用信息。
根据本发明的实施例的通话的记录装置200，优选地，还包括：存储单元210，设置为将所述文字信息与所述通话摘要进行关联存储。
在该实施例中，通话摘要是文字信息的概括，若用户需要查看详细通话内容，则可以通过文字信息与摘要信息之间的关联性找到完整的通话内容。
根据本发明的实施例的通话的记录装置200，优选地，还包括：显示单元212，设置为将所述通话摘要显示在通话结束界面、通话历史记录界面，和/或将所述通话摘要与联系人信息进行关联存储。
在该实施例中，摘要内容能够显示在通话结束的界面方便用户第一时间进行查看，也能够将其写入通话记录界面使用户能够从通话记录界面看到摘要内容。进一步地，通过将通话摘要和联系人关联起来，用户可以从联系人界面通过点击联系的方式获取与每个联系人对应的重要信息，避免用户记错重要信息。
根据本发明的实施例的通话的记录装置200，优选地，所述重要信息包括：时间信息、地点信息、人物信息和/或事件信息。
在该实施例中，通过将时间信息、地点信息、人物信息、事件信息等重要信息提取出来，构成通话摘要将重要信息呈现在通话界面中，方便用户查看，避免用户错过重要信息。
根据本发明的实施例的通话的记录装置200，优选地，还包括：关键字单元214，设置为根据接收到的关键字设置指令，建立关键字列表，所述通话摘要将记录与所述关键字列表相关联的信息。
在该实施例中，关键字列表的设置能够使摘要的提取更精准，使生成的通话摘要更贴近用户需求，例如，小王是淘宝客服，可以在关键字列表中设置“订货or退货”“A品牌”“快递”等关键字，那么在通话结束以后，通话摘要在提取“时间、地点、人物和事件”信息之外，还会提取下列文字信息： “订货”、 “A品牌50个”以及“某某快递”等与关键字相关的信息。通过此技术手段与提取“重要信息”的过程相结合，满足用户的多样化需求，使生成的通话摘要更实用。
图3示出了根据本发明的实施例的终端的框图。
如图3所示，根据本发明的实施例的终端300，包括：如图2所示的通话的记录装置200。其中，通话的记录装置200具体包括：录音单元204，设置为获取通话过程中的语音数据；解析单元206，设置为解析所述语音数据，生成文字信息；摘要单元208，设置为提取所述文字信息中的重要信息，生成通话摘要。
根据本发明的实施例的通话的记录装置200，获取通话过程中的语音数据，并利用语音识别软件把语音数据转化为文字记录，再处理文字记录，提取出重要信息，构成通话摘要。能够避免错过重要信息，还方便用户查看，同时保证用户准确地获取重要信息。
根据本发明的实施例的通话的记录装置200，优选地，还包括：提示单元202，设置为接收到通话信号时，显示提示选项框，由用户决定是否开启通话记录功能；其中，所述提示选项框在通话过程中持续存在或者在用户完成选择动作后隐藏。
在该实施例中，在建立通话后，会在通话界面出现提示选项框，用户可以决定是否要记录本次通话的重要信息，或者在通话过程中用户可以随时开启或关闭对通话的记录。保证用户能够根据需求随时对录制过程进行控制，避免录制过多无用信息。
根据本发明的实施例的通话的记录装置200，优选地，还包括：存储单元210，设置为将所述文字信息与所述通话摘要进行关联存储。
在该实施例中，通话摘要是文字信息的概括，若用户需要查看详细通话内容，则可以通过文字信息与摘要信息之间的关联性找到完整的通话内容。
根据本发明的实施例的通话的记录装置200，优选地，还包括：显示单元212，设置为将所述通话摘要显示在通话结束界面、通话历史记录界面，和/或将所述通话摘要与联系人信息进行关联存储。
在该实施例中，摘要内容能够显示在通话结束的界面方便用户第一时间进行查看，也能够将其写入通话记录界面使用户能够从通话记录界面看到摘要内容。进一步地，通过将通话摘要和联系人关联起来，用户可以从联系人界面通过点击联系的方式获取与每个联系人对应的重要信息，避免用户记错重要信息。
根据本发明的实施例的通话的记录装置200，优选地，所述重要信息包括：时间信息、地点信息、人物信息和/或事件信息。
在该实施例中，通过将时间信息、地点信息、人物信息、事件信息等重要信息提取出来，构成通话摘要将重要信息呈现在通话界面中，方便用户查看，避免用户错过重要信息。
根据本发明的实施例的通话的记录装置200，优选地，还包括：关键字单元214，设置为根据接收到的关键字设置指令，建立关键字列表，所述通话摘要将记录与所述关键字列表相关联的信息。
在该实施例中，关键字列表的设置能够使摘要的提取更精准，使生成的通话摘要更贴近用户需求，例如，小王是淘宝客服，可以在关键字列表中设置“订货or退货”“A品牌”“快递”等关键字，那么在通话结束以后，通话摘要在提取“时间、地点、人物和事件”信息之外，还会提取下列文字信息： “订货”、 “A品牌50个”以及“某某快递”等与关键字相关的信息。通过此技术手段与提取“重要信息”的过程相结合，满足用户的多样化需求，使生成的通话摘要更实用。
图4示出了根据本发明的实施例的通话记录过程的示意图。
如图4所示，本发明的实施例的一种通话的记录方法的具体流程如下：
步骤402，建立语音通话。首先需要确定是否建立语音通话，若建立语音通话，则再进行下一步操作；若没有建立语音通话，则结束。
步骤404，是否开启通话录音。在建立通话后，用户可以使用智能终端拨打电话时通过拨号盘界面的录音功能来记录通话录音信息，或者用户可以通过智能终端下载第三方录音软件来记录通话录音信息。通过显示提示选项框，用户可以决定是否要记录本次通话的重要信息，或者在通话过程中用户可以随时开启对通话重要信息的记录。
步骤406，获取语音通话数据。通过数据收集模块来维护一份数据文件，该数据文件主要是存储语音通话数据，为下一步获取语音重要信息做准备；
步骤408，解析语音数据为文字信息。通过语音识别把语音信号转化为相应的文本或命令，这样，语音识别自动将通话过程中的重要信息简捷高效地以文字摘要的形式显示在终端通话界面，方便用户查看，避免错过重要信息，同时保证用户准确地获取重要信息。
步骤410，提取时间、地点、行为等重要信息。在该技术方案中，通过将时间信息、地点信息、人物信息、事件信息等重要信息提取出来，方便用户以简要的摘要形式将重要信息呈现在通话界面中，方便用户查看，避免用户错过重要信息。
步骤412，通话记录界面显示摘要信息。通过将时间信息、地点信息、人物信息、事件信息等重要信息以简要的摘要形式呈现在通话界面中，方便用户查看，避免用户错过重要信息。
图5示出了根据本发明的实施例的硬件结构示意图。
图5是本发明实施例提供的终端500，可以用于实施上述图1至图4所示的本发明各实施例实现的方法，为了便于说明，仅示出了与本发明各实施例相关的部分，具体技术细节未揭示的，请参看本发明各实施例。其中，图5中终端500的硬件结构主要包括但不限于：显示屏502、射频解码器504、处理器506和存储器508。
显示屏502是终端500与用户建立互动关系的平台，所述显示屏502用以支持本发明实施例的提示单元的提示选框进行显示的实现和摘要单元的摘要内容展示的实现。射频解码器504用以支持终端500的通话功能，其生成的通话数据将会被处理器506获取并通过存储在存储器508中的通话录音功能（Call recording）和语音识别软件（Voice recognition）进行记录和识别，将通话内容转化为文字内容。处理器506还能够对文字内容进行处理提取出重要信息生成通话摘要。
上述实施例的各种方法中的全部或部分步骤是可以通过程序来指令相关的硬件来完成，该程序可以存储于一计算机可读存储介质（如图5所示的存储器508）中，并通过处理器506进行运算支持，得以控制终端中各个部件实施各自功能完成本发明实施例中的方法和实现本发明提出的装置，存储介质包括只读存储器（Read-Only Memory，ROM）、随机存储器（Random Access Memory，RAM）、可编程只读存储器（Programmable Read-only Memory，PROM）、可擦除可编程只读存储器（Erasable Programmable Read Only Memory，EPROM）、一次可编程只读存储器（One-time Programmable Read-Only Memory，OTPROM）、电子抹除式可复写只读存储器（Electrically-Erasable Programmable Read-Only Memory，EEPROM）、只读光盘（Compact Disc Read-Only Memory，CD-ROM）或其他光盘存储器、磁盘存储器、磁带存储器、或者能够用于携带或存储数据的计算机可读的任何其他介质。
以上结合附图详细说明了本发明的技术方案，本发明提出的通话的记录方法、通话的记录装置和终端，能够通过语音识别自动将通话过程中的重要信息简洁高效地以文字摘要的形式显示在终端通话界面，方便用户查看，避免错过重要信息，同时保证用户准确地获取重要信息。
本发明实施例中的步骤能够根据实际需要进行顺序调整、合并和删减，本发明实施例中的单元可以根据实际需要进行合并、划分和删减。以上所述仅为本发明的优选实施例而已，并不用于限制本发明，对于本领域的技术人员来说，本发明可以有各种更改和变化。凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。

Claims (13)

  1. 一种通话的记录方法，用于终端，其特征在于，包括：
    获取通话过程中的语音数据；
    解析所述语音数据，生成文字信息；
    提取所述文字信息中的重要信息，生成通话摘要。
  2. 根据权利要求1所述的通话的记录方法，其特征在于，在所述获取语音数据的步骤之前，还包括：
    接收到通话信号时，显示提示选项框，由用户决定是否开启通话记录功能；其中，所述提示选项框在通话过程中持续存在或者在用户完成选择动作后隐藏。
  3. 根据权利要求1所述的通话的记录方法，其特征在于，进一步包括：
    将所述文字信息与所述通话摘要进行关联存储。
  4. 根据权利要求1所述的通话的记录方法，其特征在于，进一步包括：
    将所述通话摘要显示在通话结束界面、通话历史记录界面，和/或将所述通话摘要与联系人信息进行关联存储。
  5. 根据权利要求1至4中任一项所述的通话的记录方法，其特征在于，所述重要信息包括：时间信息、地点信息、人物信息和/或事件信息。
  6. 根据权利要求1至4中任一项所述的通话的记录方法，其特征在于，进一步包括：
    根据接收到的关键字设置指令，建立关键字列表，所述通话摘要将记录与所述关键字列表相关联的信息。
  7. 一种通话的记录装置，用于终端，其特征在于，包括：
    录音单元，设置为获取通话过程中的语音数据；
    解析单元，设置为解析所述语音数据，生成文字信息；
    摘要单元，设置为提取所述文字信息中的重要信息，生成通话摘要。
  8. 根据权利要求7所述的通话的记录装置，其特征在于，所述装置还包括：
    提示单元，设置为接收到通话信号时，显示提示选项框，由用户决定是否开启通话记录功能；其中，所述提示选项框在通话过程中持续存在或者在用户完成选择动作后隐藏。
  9. 根据权利要求7所述的通话的记录装置，其特征在于，还包括：
    存储单元，设置为将所述文字信息与所述通话摘要进行关联存储。
  10. 根据权利要求7所述的通话的记录装置，其特征在于，还包括：
    显示单元，设置为将所述通话摘要显示在通话结束界面、通话历史记录界面，和/或将所述通话摘要与联系人信息进行关联存储。
  11. 根据权利要求7至10中任一项所述的通话的记录装置，其特征在于，所述重要信息包括：时间信息、地点信息、人物信息和/或事件信息。
  12. 根据权利要求7至10中任一项所述的通话的记录装置，其特征在于，还包括：
    关键字单元，设置为根据接收到的关键字设置指令，建立关键字列表，所述通话摘要将记录与所述关键字列表相关联的信息。
  13. 一种终端，其特征在于，包括：如权利要求7至12中任一项所述的通话的记录装置。
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