WO2018028333A1

WO2018028333A1 - Method and electronic device for providing service to user travelling abroad

Info

Publication number: WO2018028333A1
Application number: PCT/CN2017/090827
Authority: WO
Inventors: 陈涛; 王新珩; 雷鸣; 吴婷婷
Original assignee: 无锡知谷网络科技有限公司
Priority date: 2016-08-08
Filing date: 2017-06-29
Publication date: 2018-02-15
Also published as: CN106296089A

Abstract

Provided in the embodiments of the present application are a method and a system for providing a service to a user travelling abroad. The method for providing a service to a user travelling abroad comprises: collecting a user's basic data information; when first service record information corresponding to the user's ID information has been detected, on the basis of the first service record information and the user's basic data information, establishing for the user at least one second service corresponding to schedule information; feeding state information of the at least one second service back to the user. By means of the described solution, the embodiments of the present application can realize: by collecting the user's basic data information, in response to having detected the first service record information, automatically providing the user with the required second service, and the server can extract the required information from each system or module without requiring the user to input the various items of information required by the second service. This greatly simplifies user's operation, realizes a more fast and convenient service providing model, and improves the user experience.

Description

Service providing method and electronic device for multinational travel users

Technical field

The embodiments of the present invention relate to the field of service providing technologies, and in particular, to a service providing method and an electronic device for a multinational travel user.

Background technique

With the rapid development of international air services, more and more people choose to travel internationally or conduct cross-border business activities. Travelers often buy a lot of items. The carrying of a large number of items has become a heavy burden for travellers. In addition, the process of goods tax rebate is more cumbersome, especially in foreign countries where language is not connected, it will consume a lot of time for passengers.

In order to shorten the tax refund process and reduce the burden of collecting the receipt of the receipt when shopping, there are various methods for the card business to replace the paper tax refund form as the basis for the tax refund, for example, use the electronic label shopping card to store relevant shopping records, and carry the electronic label shopping when the tax is refunded. Card to the tax refund service area for tax refund method; load the user's transaction card (credit card, savings card, etc.) through the application, insert the transaction card into the tax refund terminal when leaving, and then read the tax refund related information in the transaction card through the application to self-help Tax refund method; tax refund is implemented by issuing a foreign tourist travel card to record shopping information.

In the process of implementing the present application, the inventor found that at least the following problems exist in the related art: although the tourist card business has reduced the cumbersome process of the tax refund to a certain extent, the simple card business still requires the passenger to go to the service desk when leaving the country or The tax refund operation on the self-service terminal, the effect of the tourists' multinational shopping experience is still not good. People want more technology to provide better service for travel and shopping.

Summary of the invention

The embodiment of the present application provides a service providing method and an electronic device for a multinational travel user, to solve one or more problems existing in the prior art.

In a first aspect, the embodiment of the present application provides a service providing method for a multinational travel user, including: collecting basic data information of a user, where the basic data information includes at least: user ID information and user travel information; when the user ID is detected First service record information corresponding to the information And generating, according to the first service record information and the basic data information of the user, at least one second service for the user corresponding to the itinerary information; and feeding back status information of the at least one second service to the user.

In a second aspect, the embodiment of the present application provides a service providing apparatus for a multinational travel user, including: an collecting module, configured to collect basic data information of a user, where the basic data information includes at least: user ID information and user travel information; a creating module, configured to: when detecting the first service record information corresponding to the user ID information, create at least one second service for the user corresponding to the itinerary information according to the first service record information and the basic data information of the user; And a feedback module configured to feed back status information of the at least one second service to the user.

In a third aspect, the embodiment of the present application further provides a non-volatile computer storage medium, where computer-executable instructions are stored, and the computer-executable instructions are used to execute the foregoing service for a multinational travel user of the present application. Provide methods.

In a fourth aspect, an embodiment of the present application further provides an electronic device, including: at least one processor; and a memory; wherein the memory stores a program executable by the at least one processor, where the instruction is The at least one processor executes to enable the at least one processor to perform the service providing method for the multinational travel user of any of the above-mentioned applications of the present application.

The method and system for providing a service for a multinational travel user provided by the embodiment of the present application, by collecting the basic data information of the user, when the first service record information corresponding to the user ID information is detected, the information and the user are recorded according to the first service. The basic data information, the at least one second service for the user corresponding to the itinerary information is created; the state information of the at least one second service is fed back to the user, and the related information needs to be filled in multiple times when the user obtains multiple services in the prior art. The current state of information simplifies user operations and enables a more convenient service delivery model that greatly enhances the user experience.

DRAWINGS

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, a brief description of the drawings used in the embodiments or the prior art description will be briefly made below. It is obvious that the drawings in the following description are Some embodiments of the present invention may also be used to obtain other drawings based on these drawings without departing from the art.

FIG. 1 is a flowchart of a service providing method for a multinational travel user according to an embodiment of the present application;

2 is a flowchart of a service providing method for a multinational travel user according to another embodiment of the present application;

3 is a flowchart of a specific implementation process of a service providing method for a multinational travel user according to an embodiment of the present application;

4 is a flowchart of a specific implementation process of a service providing method for a multinational travel user according to another embodiment of the present application;

FIG. 5 is a flowchart of a specific implementation process of a service providing method for a multinational travel user according to still another embodiment of the present application;

FIG. 6 is a flow chart of logistics transfer for a service providing method for a multinational travel user according to an embodiment of the present application.

FIG. 7 is a schematic structural diagram of a service providing apparatus for a multinational travel user according to an embodiment of the present application;

FIG. 8 is a schematic structural diagram of an electronic device according to an embodiment of the present application.

detailed description

The technical solutions in the embodiments of the present invention will be clearly and completely described in conjunction with the drawings in the embodiments of the present invention. It is a partial embodiment of the invention, and not all of the embodiments. All other embodiments obtained by those skilled in the art based on the embodiments of the present invention without creative efforts are within the scope of the present invention.

Referring to FIG. 1 , a flow chart of a service providing method for a multinational travel user according to an embodiment of the present application is shown. The method can be implemented in a server of a service providing system.

As shown in FIG. 1, in step 101, basic data information of the user is collected.

In this embodiment, the server collects basic data information of the user through the user terminal. The basic data information includes at least: user ID information and user trip information. The user terminal may include a user's smart electronic device such as a mobile phone, a tablet, and a wearable device, or a smart cart mobile terminal randomly distributed in an airport waiting area or a commercial shopping area. The manner in which the user terminal collects the basic data information of the user may be a manner of registration by the user. Further, the user's registration information may be authenticated by real name, or the user's real information may be verified by verifying the bank card. The basic information collected may include the user's real name, ID number, passport number, and bank account information. Wait, and upload the positive picture of the ID card, the reverse picture of the ID card to be audited and certified, and you can not modify the real-name authentication information after setting the audit and certification. Further, the user terminal also needs to collect the travel information of the user. For example, the travel information of the user may be obtained by scanning the ticket, the ID card, or inputting the screening method, and the travel information may include at least the departure airport.

Then, in step 102, when the first service record information corresponding to the user ID information is detected, at least one part for the user corresponding to the itinerary information may be created according to the first service record information and the basic data information of the user. Two services.

In this embodiment, the first service may be shopping, and the first service information may be information such as a list of purchases, details, and the like. The first service information may be obtained by acquiring the record information of the user at the partner merchant, or may be obtained by user uploading, and the application is not limited in this regard. The second service can include logistics and tax refund services. Wherein, when the second service is a logistics service, creating a logistics service for the user corresponding to the itinerary information comprises a logistics request according to the user's item (such as a shopping item) generated by the first service, wherein the destination of the logistics may be set to The departure location (such as the departure airport) in the user's itinerary information, the logistics time can be set before the departure time in the user's itinerary information. Further optionally, the first service may be a logistics service, and the user may scan the goods to be sent when the user sends the mail, so as to determine the goods to be sent and the goods to be refunded. After that, the goods subject to the tax refund are processed. After the logistics service is started, the goods to be refunded are also determined. Based on the user's tax refund request, the tax return operation of the goods scanned by the user is automatically performed. This application has no limitation in this respect.

Thereafter, in step 103, the status information of the at least one second service is fed back to the user.

In this embodiment, after the second service is created and started, the status information of the second service recorded in the server may be synchronously updated in response to the change of the status of the second service, and the status information is sent to the user terminal. The device thus implements feedback to the user of the status information of the second service. For example, when the second service is a logistics service, when the logistics status changes, the user can be fed back in time. Further, the server can interact with the logistics platform, and whenever the logistics status changes, the logistics platform can push the logistics status information to the server or directly to the corresponding user terminal. When the item arrives at the destination, at the end of the logistics, the logistics platform can push the final logistics status information and the corresponding delivery operation information to the server for the user to extract the item. The second service may also be a tax refund service. When the user issues a tax refund request, the server collects the user's tax refund information, and then sends relevant materials to the corresponding tax refund platform to complete the tax refund request. Further, it can also be based on the tax refund platform The processing progress feeds back the corresponding tax refund processing status information to the user.

According to the service providing method for a multinational travel user provided by the embodiment of the present application, the basic data information of the user is first collected and the first service associated with the user information is detected. When the first service record information corresponding to the user ID information is detected, at least one second service for the user corresponding to the itinerary information is created according to the first service record information and the user's basic data information. Then, the status information of the at least one second service may be fed back to the user, so that at least one second service corresponding to the travel information of the user is automatically created for the user according to the record information of the first service and the basic data information of the user, without the user Also enter the data required for the second service. Thereby, the user can be provided with a more convenient and convenient service, improve the user experience, reduce the input times of the user's input information and related information, and realize multiple services by one input.

In some optional embodiments, the service providing system may further include a user terminal, where the user terminal may be used to collect basic data information of the user. The user terminal can collect basic data information of the user by means of user registration and login. For example, when the user registers, the user may be required to perform real-name authentication. The user must fill in the real name, the ID number, and upload the positive picture of the ID card, the reverse picture of the ID card for verification and verification, or verify the real information of the user by verifying the credit card mode. The real-name authentication information cannot be modified after the audit is verified. The user terminal can also obtain the travel information of the user by scanning the ticket or the like. Of course, the user information can also be obtained by other means, and the application is not limited in this regard. Further, the user terminal can also support the cooperation platform account login, and obtain the basic data information of the user in this manner, which is not described herein again. In this embodiment, the user terminal can better collect the basic data information of the user, and can timely feed the corresponding service state information to the user, thereby implementing a more convenient and fast service, and greatly improving the user experience.

In some optional embodiments, the first service comprises a shopping service. The shopping service can be implemented by the interaction of the server of the service providing system with the associated partner merchant device. For example, a POS machine or other device (which may be a dedicated POS machine or other device connected to the server) provided by the partner to transmit the product information and other related information to the service providing system after completing the scan registration of the product. Server. In this embodiment, when the user conducts the shopping service, the cooperative merchant can collect the service record information of the user and use the information for other services provided by the user, so that the user can use other services more conveniently without Repeat the same information to improve the user experience.

Among them, the dedicated POS machine may include a cooperative merchant and a cooperative hotel dedicated POS machine. The cooperative merchant generates the commodity order and settles through the special POS machine. The dedicated POS machine is connected to the server, and the commodity processing order can be processed by the relevant processing module in the server, and the unique product package ID and the product traceability QR code are generated and sent to the dedicated code. Displayed on POS and user terminals. The product package traceability QR code may include the shopping user ID and the name, category, specification, price, purchase store, logistics information, etc. of the product, and may be printed on the outer package of the commodity package through a dedicated POS machine. The partner hotel can scan the user's room card or input the user's room number on the dedicated POS machine, query the authentication user's ID card information in the relevant processing module of the server, and generate the product package ID and the product traceability two-dimensional through the relevant processing module. The code can then be sent to a dedicated POS machine and user terminal for display. In this embodiment, by using a dedicated POS machine, the server can collect the required information when the user checks out the payment, which is convenient for the user's operation and convenient for the operation of the merchant, and greatly simplifies the process of the follow-up service.

In still other alternative embodiments, the base data information further includes user account information, and the second service includes a logistics service and/or a tax refund service. The user account information may be, for example, account information for payment and collection of credit card information registered at the time of user registration, and the application is not limited in this regard. In this embodiment, by collecting the account information of the user, the subsequent service can be directly associated with the user's account whether the money or the money is refunded, which can simplify the processing flow, improve the processing efficiency, and improve the user experience.

When the second service is a logistics service, the server may first receive the user's logistics request, then notify the logistics personnel to pick up the piece, and then receive the update of the logistics status information and feed back to the corresponding user terminal. For example, if the user selects a subsequent logistics service after shopping in a certain store, the server sends the logistics personnel to the relevant merchant to pick up the pieces according to the service record information and start the logistics. During the logistics process, a scan is performed each time a warehouse is reached to mark the logistics status of the package. The corresponding logistics status information is pushed to the corresponding user terminal through the server. The logistics service provider can also make arrangements for the user's logistics based on the user's itinerary information to ensure that the logistics arrives at the corresponding departure airport before the user leaves the country. Further, when the logistics is finished, the corresponding picking operation information can also be fed back to the user, for example, the user can be given a two-dimensional code for picking up the goods. The user can use the pick-up code to carry out the picking operation, and can use the two-dimensional code to verify whether the parcel is the original parcel. The logistics service plan of the present embodiment creates a corresponding logistics service by extracting the collected basic data information and service record information, and timely feedbacks in the process of the logistics, and sends the delivery to the user when finally reaching the destination. The operation information enables the user to pick up the goods and verify, which greatly improves the reliability of the logistics and facilitates the user's operation. Further, the logistics service provider can make corresponding arrangements for the logistics according to the user's itinerary information, which can ensure that the logistics can reach the destination in time, and further improve the reliability of the logistics.

Logistics can be achieved through a partner or partner hotel, or through a self-service locker. When completing through the self-service mail cabinet, the user is required to upload various electronic vouchers such as merchant information. If the user transits the package logistics of the purchased goods through the self-service mail cabinet provided by the system operator in the city block or the integrated body, the user can query the location of the self-service mail cabinet of the closest distance through the corresponding user terminal, and navigate to arrive. After that, the user can perform the mailing operation in the user terminal mailing interface. The mailing operation includes selecting the package size (large, medium, small), and the client terminal will send the request (passenger user ID, package size, registration). Cabinet ID) The relevant processing module sent to the server. The server can allocate the corresponding mailer drawer grid according to the mail request and the mailer inventory status; at the same time, the server can generate the product package ID and the product traceability QR code, and send it to the dedicated POS machine and the user terminal for display. Among them, each self-service mail cabinet can have a separate identity code, each self-service mail cabinet contains several drawer grids, each grid also has a separate identity code, and the drawer grid is divided into large and medium pieces according to the size of the volume. Three categories, to meet the needs of different users. Thanks to the self-service locker and the user's navigation to the nearest self-service locker, the user's mailing process is made easier and faster.

When the second service is a tax refund service, the server extracts the required information from the basic information of the user and the recorded information of the product purchased by the user, and automatically generates a tax refund electronic form corresponding to the country according to different national policies. After that, the electronic tax refund form is transmitted to the national taxation authority system through the corresponding interface for review and automatic tax refund. Specifically, the required information may include user ID information (such as identity information, passport information, etc.), merchant registration information, purchased product information, electronic invoice, electronic signature of the user and the merchant, and the like. Since the user is provided with a corresponding automatic tax refund service, the user's time can be saved, the tax refund process can be simplified, and the user experience is greatly improved.

It should be noted that the foregoing two services do not interfere with each other, and may be provided, and one of them may be provided. The application is not limited in this regard.

In other alternative embodiments, online shopping may also be conducted on the respective user terminal, followed by logistics and/or tax refunds. Since the online and offline can automatically refund the tax, the user's tax refund process can be greatly simplified and the user experience can be improved.

Further referring to FIG. 2, a second embodiment of the present application is provided for traveling internationally. A flowchart of the user's service provision method.

As shown in FIG. 2, in step 201, basic data information of the user is collected.

In this embodiment, the server may collect basic data of the user through the terminal, where the basic data information includes at least: user ID information and user travel information. It should be noted that step 201 is substantially the same as step 101 in FIG. 1, and the explanation and description of step 101 in FIG. 1 are also applicable to step 201, and details are not described herein again.

In step 202, the recommended service platform information is generated based on the travel information of the user.

In this embodiment, the server may generate recommended service platform information related to the trip information according to the previously collected travel information of the user, where the recommended service platform information includes: cooperative merchant information, cooperative hotel information, and self-service mailer information. After the server generates the recommended platform information, the user may be recommended to the user after the user arrives at the corresponding location, or may be recommended to the user when the user opens the terminal device at the relevant travel location. The application is not limited in this respect. For example, when the user arrives at a certain place, the user opens the terminal device, and the device detects the current location information of the user, and then recommends information such as a nearby partner merchant, a cooperative hotel, and a self-service mail cabinet to the user. Further, the user terminal, the cooperative hotel, and the self-service mailing cabinet may be displayed in a list form on the user terminal, and may be filtered according to the business district and the category, or may be sorted according to the distance, and the location may be viewed on the map. And navigate to arrive. Of course, the above information may also be recommended to the user in other forms on the user terminal, and the application is not limited in this regard.

In step 203, when the first service record information corresponding to the user ID information is detected, at least one second service for the user corresponding to the itinerary information is created according to the first service record information and the basic data information of the user.

In step 204, status information of at least one second service is fed back to the user.

Wherein, step 203 and step 204 are substantially the same as step 102 and step 103 in FIG. 1, and the explanation and description of step 102 and step 103 in FIG. 1 are equally applicable to step 203 and step 204 in FIG. 2, and no longer Narration.

Different from FIG. 1, in FIG. 2, by adding step 202, the service platform can be recommended to the user, so that the user can select a better service, for example, the user can conduct shopping and logistics on the recommended service platform, thereby the user's service record. Information can be well applied to other platforms that serve users without the user having to enter relevant information. Further, the server can also feed back the service status information to the user in a timely manner, without the user having to query it himself. Improved user body The integration and reuse of user information is achieved.

To enable the person skilled in the art to better understand the present application, the solution of the present application is explained and illustrated below in conjunction with a specific application scenario.

Assume that a passenger enters a country abroad to travel, City A is its inbound city, and its travel itinerary is City A-City B-City C-City D, and finally departs from the airport of City D. City D is defined as the departure city of the passenger, and the airport to which the city D belongs is defined as the departure airport of the passenger.

First, the passenger can download the relevant APP, or can use the smart cart mobile terminal randomly distributed in the airport terminal area or the commercial shopping area to perform related operations. After the user downloads the corresponding APP, the related information can be entered and verified on the APP, and then the APP can be used to find the associated online shopping platform or navigate to the corresponding cooperative merchant for shopping. If the user does not download the corresponding APP, the corresponding registration or login operation can also be completed by scanning the identity document and the ticket on the smart cart, and the application is not limited in this respect. Figure 3, Figure 4 and Figure 5 below show the flow of the passengers in the co-worker's shopping, the process of the passengers in the co-hotels, and the process of the passengers using the self-service courier.

Please refer to FIG. 3, which is a flowchart of a specific implementation process of a service providing method for a multinational travel user according to an embodiment of the present application. Figure 3 shows the flow of the user's shopping at the partner merchant.

Generate a package process from a partner:

In step 301, the passenger enters the store to select the merchandise, and presents the selected merchandise to the merchant cashier;

In step 302, the merchant scans the product barcode using the POS machine, and if there are multiple items, scans separately;

In step 303, the POS machine requests the merchant back office system to generate a commodity order;

In step 304, the merchant background system searches for the name and price information of the product according to the barcode information, and generates an order number and an order amount;

In step 305, the merchandise list and the order information are displayed on the POS machine;

In step 306, the passenger opens the mobile app and enters the payment interface. APP displays the payment QR code of the passenger;

In step 307, the merchant uses the POS machine to scan the passenger's payment QR code;

In step 308, the POS machine initiates an order payment request to the merchant background;

In step 309, the merchant background initiates an order payment request to the payment background;

In step 310, the payment background initiates a payment authorization request to the mobile phone APP;

In step 311, the user authorizes a payment request (input payment password) on the mobile phone APP;

In step 312, the mobile phone APP encrypts and sends the password input by the user to the payment background;

In step 313, the payment background returns the payment result to the merchant background;

In step 314, the payment background returns a payment result to the POS machine;

In step 315, the payment background returns a payment result to the mobile phone APP;

In step 316, if the payment result is successful, the payment background notifies the logistics backend of the payment result;

In step 317, the logistics process processes the goods in the order and generates a package ID;

In step 318, the logistics backend returns the package ID to the POS machine;

In step 319, the logistics background returns the package details information to the mobile APP, and displays the information on the mobile APP.

In step 320, the POS machine prints a parcel list, and the parcel sheet contains a two-dimensional code of the parcel information (package ID, user ID), the merchant packs the merchandise, and attaches the printed parcel to the parcel outer wrapper.

It should be noted that, in the above steps, the user uses the APP to perform payment. In actual applications, the user may also use other payment methods, such as credit card or cash payment. The application is not limited in this respect.

In this embodiment, based on the user's logistics request, the logistics background generates a package ID and prints the package list by using a dedicated POS machine, after which the merchant packages the goods and attaches the package list to the package outer package, during the entire mailing process, Users do not need to provide additional information, just submit a mail request, the merchant and logistics system can complete the mailing process, greatly simplifying the user's mailing process, saving users' time and improving user experience.

With further reference to FIG. 4, it is a flowchart of a specific implementation process of a service providing method for a multinational travel user provided by another embodiment of the present application. Figure 4 shows the flow of the passenger to purchase the purchased goods to the hotel where they live, and the hotel cooperates with the system operator to generate the transshipment package.

Generate parcel process from a partner hotel:

In step 401, the passenger brings the purchased item back to the hotel, and presents the product to the hotel staff to make a transshipment request;

In step 402, the hotel staff packs the goods and enters the travel room number in the POS machine. (or scan the travel room card);

In step 403, the POS machine initiates a request to query the passenger (ie, the resident) ID card information according to the travel room number to the hotel background;

In step 404, the hotel in the background queries the passenger's ID card information, and queries the user of the system to query the passenger ID corresponding to the ID card;

In step 405, the POS machine initiates a parcel generation request to the logistics background;

In step 406, the logistics background initiates a request for querying the passenger ID to the user background, and the user backend returns the passenger ID queried in step 404 to the logistics background;

In step 407, the logistics background generates a package ID;

In step 408, the logistics backend returns the package ID and the user ID to the POS machine;

In step 409, the POS machine prints a parcel sheet, and the parcel sheet contains a two-dimensional code of the parcel information (package ID, user ID), and the hotel staff pastes the printed parcel sheet on the parcel outer package;

In step 410, the logistics backend returns the package details information to the mobile APP, and displays it on the mobile APP.

In this embodiment, based on the passenger's mail request, the cooperative hotel inquires the passenger ID and returns the passenger ID to the logistics system, and the logistics system generates a corresponding parcel ID, and the hotel staff prints the parcel and pastes it on the parcel. Since the cooperative hotel can query relevant information of the passengers through the background, such as identity information, passport information, and itinerary information, without the user providing the relevant information of the mail, the passenger mailing process is greatly simplified, and the user experience is improved.

Further, referring to FIG. 5, a flowchart of a specific implementation process of a service providing method for a multinational travel user according to another embodiment of the present application is shown. Figure 5 shows the flow of a passenger to generate a transshipment package through a self-service delivery cabinet set up by the system operator in a city block or complex.

Generate a parcel process from a self-service locker:

In step 501, after the customer purchases in the store, all the goods are brought to a nearby self-service mailing cabinet (the location of the nearest self-service mailing cabinet can be queried through the mobile phone APP, and navigation is performed), and the mobile phone APP is opened to enter the scanning interface;

In step 502, the passenger uses the mobile phone APP to scan the two-dimensional code on the self-service mailing cabinet, and the mobile APP automatically opens the mailing interface;

In step 503, the mobile phone APP parses the self-service mailer ID information from the two-dimensional code;

In step 504, the passenger performs a mailing operation on the mobile APP: selecting the size of the package (large, medium, small) and click on the "Send" button;

In step 505, the mobile APP sends a mailing request to the self-service sending cabinet background;

In step 506, after receiving the mail request (passenger user ID, parcel size, and locker ID), the mailer back server queries the inventory status of the self-service mail cabinet, and assigns a drawer to the passenger according to the size of the parcel. a grid that informs the self-service sender to open the designated drawer grid;

In step 507, the user places the parcel into the drawer grid of the corresponding ID and closes the drawer door;

In step 508, the self-service mail cabinet initiates a package generation request to the back-end of the logistics;

In step 509, the logistics background generates a package ID;

In step 510, the logistics back office returns the package details information to the mobile phone APP and displays it on the mobile phone APP.

In this embodiment, the user can implement a quick mailing through the self-service mailing cabinet, which simplifies the user's mailing process and greatly improves the user experience.

The shopping parcels generated by the multinational passengers through the above several different ways are transferred to the departure airport of the departing city D through the system, and the transfer process diagram is shown in FIG. 6.

Please refer to FIG. 6 , which is a flow chart of a logistics transfer method for a service providing method for a multinational travel user according to an embodiment of the present application.

As shown in Figure 6, after the parcel is generated, the system first notifies the city's logistics system to receive the parcels and deliver them to the city center warehouse. The entire logistics process can include the following steps:

Step 1: The logistics background generates a package;

Step 2: The logistics background informs the logistics personnel to receive the receipt, and the logistics personnel receive the receiving notification with the handheld terminal;

Step 3: The logistics personnel go to the designated location to pick up the pieces according to the package information and location displayed by the notice, and send the package to the logistics point;

Step 4: The logistics point will send the parcel to the city center warehouse every day (for example, once a day or once every 6 hours);

Step 5: The city center warehouse sorts the parcel according to the destination of the parcel and the expected delivery time of the destination;

Step 6: Carry out the warehouse operation of the sorted package and send it to the next transfer destination.

In the above operation process, in the second step, there are differences in the implementation process depending on the source of the package generation.

When the package is generated by the cooperative merchant and the cooperative hotel, the specific process of the above step 2 is:

After the package is generated in the background of the logistics, according to the area where the package is located, the corresponding logistics point in the area is notified of the package to be stored in the warehouse;

The logistics point issues a pickup notification to the handheld mobile terminal responsible for the logistics personnel in the area.

The logistics personnel arrive at the parcel location according to the address on the pickup notice.

The logistics personnel scans the QR code on the parcel sheet to complete the pickup, and the logistics background receives the notification of the completion of the pickup, and the package status is changed to "taken".

The logistics personnel arrive at the logistics point. The logistics point staff scans the two-dimensional code on the parcel list and completes the storage. The logistics background receives the notification of the completion of the storage, and the package status is changed to “stored”.

When generating a package through a self-service sending cabinet, the specific process of step two above is:

After the parcel is generated in the background of the logistics, according to the area where the parcel is located, the parcels to be put into the warehouse through the corresponding logistics points in the area;

The logistics personnel arrive at the self-service delivery cabinet where the package is located according to the address on the pickup notice.

The logistics personnel use the handheld terminal to scan the QR code on the self-service mail cabinet, and the handheld terminal automatically opens the pickup interface.

The logistics personnel select the package to be picked on the handheld terminal and click the OK button.

The drawer door where the selected package is located is opened, and the self-service sending cabinet prints the parcel list;

The logistics personnel extract the package and attach the package to the package. After the pickup is completed, the logistics background receives the notification that the pickup is completed, and the package status is changed to "taken".

The system operator partner merchants, cooperative hotels and self-service mailer logistics points collect the package information daily and send them to the city center warehouse regularly. After completing the parcel storage, the city center warehouse needs to sort the parcels according to the destination airport of the parcel and the time to arrive at the destination airport, so as to optimize the logistics efficiency. After the parcel is discharged from the city center warehouse, it enters the inter-regional logistics system.

During the process of entering the warehouse in the city center and transporting it to the destination airport warehouse, the package will generally transit through one or more transfer warehouses according to the distance to the destination, the region and other factors. The purpose of setting up a transfer warehouse is to collect and unify a batch of packages in the same direction and in the same time range. Thereby saving logistics costs and optimizing logistics efficiency.

The city center warehouse receives the parcels from the city logistics point into the library, and the transit warehouse receives the parcels from the city center warehouse and other transit warehouses into the library. After entering the warehouse, the warehouse staff sorts the parcels.

This part generally cooperates with third-party logistics companies with mature logistics distribution systems (such as DHL, SF Express, etc.) and uses their distribution system to complete the cross-regional logistics of parcels in this system. In order to achieve the access of third-party logistics companies, the system needs to interface with the existing systems of third-party logistics companies. The platform logistics service backend sends the parcel information to the third party logistics service. The package information includes: package ID, package destination, and time to arrive at the destination. The third-party logistics service system processes the parcels, and each step of the processing needs to feed back the processing results to the platform logistics system.

When the parcel arrives at the airport warehouse, it ends the inter-regional logistics process and enters the airport logistics process. The airport warehouse and warehouse security system is located outside the airport (near the airport) and the airport pick-up point is located inside the airport. The airport warehouse is located at the distribution center of all parcels destined for the airport, and the warehouse security system ensures the security of the parcels shipped into the airport. The airport pick-up point is the place where the passenger picks up the parcel after arriving at the airport.

After the parcel enters the airport pick-up point. The passenger mobile APP will receive the delivery notice, and the passenger will go to the pick-up location and use the mobile phone APP to scan the QR code on the parcel to complete the pick-up operation.

The logistics system can also optimize the way of transporting goods to passengers based on the weight of the baggage allowed by the passengers, free of charge, pay for new baggage allowances, or entrust international shipping directly to home.

In the above embodiment, through the cooperation of the system with the merchant, the hotel, the self-service mail cabinet and the logistics system, the information is universal, the user does not need to fill in relevant information multiple times, and when the background needs relevant information, it will automatically extract from each system, and No user input is required, which enables users to have a faster logistics delivery experience and tax refund experience, simplifying the user's operation process and greatly saving user operation time.

Further, after the user submits the logistics request (which may be after receiving the user's logistics request), the system may also extract relevant information from the system according to different national policies of the passenger leaving the country, and automatically generate a tax refund electronic form. The API interface is transmitted to the tax authorities for review and automatic tax refund. Taking the UK tax refund system as an example, the system will generate an invoice with a tax refund function, for example, the invoice can have the following information:

Retailer's code, company name and address, VAT (additional tax) number, date of issue, customer name and address, passport/ID number, passport/ID issuing country, bank card number, bank card expiration date, time of arrival in EU countries, plan The time of leaving the EU, the description of the goods, the number of purchases, the total amount of purchase (excluding taxes), and the total amount of taxes paid.

The form can be approved in advance by the tax authorities. Specifically, the information required for tax refunds is as follows:

Through the above process, an automatic tax refund can be realized, which can greatly simplify the user's tax refund process.

Please refer to FIG. 7, which is a schematic structural diagram of a service providing apparatus for a multinational travel user according to an embodiment of the present application.

As shown in FIG. 7, the service providing apparatus 700 for a multinational travel user includes an acquisition module 701, Service creation module 702 and feedback module 703. The collecting module 701 is configured to collect basic data information of the user, where the basic data information includes at least: user ID information and user travel information. The service creating module 702 is configured to detect the first service corresponding to the user ID information. When the information is recorded, at least one second service for the user corresponding to the itinerary information is created according to the first service record information and the basic data information of the user; and a feedback module 703 configured to feed back the at least one second service to the user status information.

In some optional embodiments, the service providing apparatus 700 for a multinational travel user further includes a recommendation module (not shown) configured to generate recommended service platform information according to the travel information of the user, the recommended service platform. Information includes: partner business information, partner hotel information, and self-service locker information.

In still other alternative embodiments, the first service comprises a shopping service.

In still other alternative embodiments, the base data information further includes user account information, and the second service includes a logistics service and/or a tax refund service.

In some optional embodiments, when the second service includes a logistics service, the feedback module 703 includes: configured to: when the status of the logistics changes, feed back to the user the logistics status information corresponding to the logistics service; At the end of the logistics, the delivery operation information corresponding to the logistics service is fed back to the user for the user to perform the delivery and verification operations.

The service providing apparatus for the multinational travel user of the embodiment can simplify the user operation, realize more convenient service provision, and greatly improve the user experience.

It should be understood that the modules recited in FIG. 7 correspond to the various steps in the method described with reference to FIG. Thus, the operations and features described above for the method and the corresponding technical effects are equally applicable to the units in FIG. 7, and are not described herein again.

Each of the foregoing devices and methods may be a server or a server cluster, where each of the above units may also be a separate server or a server cluster. In this case, the interaction between the modules is represented by each module. The interaction between the corresponding servers.

The embodiment of the present application provides a non-volatile computer storage medium, where the computer storage medium stores computer executable instructions, which can perform service providing for a multinational travel user in any of the foregoing method embodiments. method;

As an embodiment, the non-volatile computer storage medium of the present invention stores a computer Executing instructions, the computer executable instructions are set to:

Collecting basic data information of the user, where the basic data information includes at least: user ID information and user travel information;

When the first service record information corresponding to the user ID information is detected, at least one of the first user record information corresponding to the travel information is created according to the first service record information and the user's basic data information. Two services;

The status information of the at least one second service is fed back to the user.

As a non-volatile computer readable storage medium, it can be used to store a non-volatile software program, a non-volatile computer executable program, and a module, such as a service providing method for a multinational travel user in the embodiment of the present application. Corresponding program instructions/modules (eg, acquisition module 701, service creation module 702, and feedback module 703 shown in FIG. 7). The one or more modules are stored in the non-transitory computer readable storage medium, and when executed by the processor, perform a service providing method for a multinational travel user in any of the above method embodiments.

The non-transitory computer readable storage medium may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application required for at least one function; and the storage data area may be stored according to a user for traveling abroad. Data created by the use of the service providing device, and the like. Furthermore, the non-transitory computer readable storage medium may include a high speed random access memory, and may also include a nonvolatile memory such as at least one magnetic disk storage device, flash memory device, or other nonvolatile solid state storage device. In some embodiments, the non-transitory computer readable storage medium optionally includes a memory remotely disposed relative to the processor, the remote memory being connectable to a service providing system for a multinational travel user over a network. Examples of such networks include, but are not limited to, the Internet, intranets, local area networks, mobile communication networks, and combinations thereof.

FIG. 8 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure. As shown in FIG. 8, the device includes:

One or more processors 810 and memory 820, one processor 810 is taken as an example in FIG.

The device for the service providing method of the multinational travel user may further include: an input device 830 and an output device 840.

The processor 810, the memory 820, the input device 830, and the output device 840 may be connected by a bus or other means, as exemplified by a bus connection in FIG.

The memory 820 is the above-described nonvolatile computer readable storage medium. Processor 810 passes The non-volatile software programs, instructions, and modules stored in the memory 820 are executed to perform various functional applications and data processing of the server, that is, to implement the service providing method for the multi-national travel user in the above method embodiment.

The input device 830 can receive the input digital or character information and generate a key signal input related to user settings and function control of the service providing device of the memory for the international travel user. The output device 840 can include a display device such as a display screen.

The above products can perform the methods provided by the embodiments of the present application, and have the corresponding functional modules and beneficial effects of the execution method. For technical details that are not described in detail in this embodiment, reference may be made to the method provided by the embodiments of the present application.

In one embodiment, the electronic device includes: at least one processor; and a memory communicatively coupled to the at least one processor; wherein the memory stores instructions executable by the at least one processor, The instructions are executed by the at least one processor to enable the at least one processor to:

The electronic device of the embodiment of the present application exists in various forms, including but not limited to:

(1) Mobile communication devices: These devices are characterized by mobile communication functions and are mainly aimed at providing voice and data communication. Such terminals include: smart phones (such as iPhone), multimedia phones, functional phones, and low-end phones.

(2) Ultra-mobile personal computer equipment: This type of equipment belongs to the category of personal computers, has computing and processing functions, and generally has mobile Internet access. Such terminals include: PDAs, MIDs, and UMPC devices, such as the iPad.

(3) Server: A device that provides computing services. The server consists of a processor, a hard disk, a memory, a system bus, etc. The server is similar to a general-purpose computer architecture, but because of the need to provide highly reliable services, processing power and stability High reliability in terms of reliability, security, scalability, and manageability.

(4) Other electronic devices with data interaction functions.

The device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separate, and the components displayed as units may or may not be physical units, ie may be located A place, or it can be distributed to multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the embodiment. Those of ordinary skill in the art can understand and implement without deliberate labor.

Through the description of the above embodiments, those skilled in the art can clearly understand that the various embodiments can be implemented by means of software plus a necessary general hardware platform, and of course, by hardware. Based on such understanding, the above-described technical solutions may be embodied in the form of software products in essence or in the form of software products, which may be stored in a computer readable storage medium such as ROM/RAM, magnetic Discs, optical discs, etc., include instructions for causing a computer device (which may be a personal computer, server, or network device, etc.) to perform the methods described in various embodiments or portions of the embodiments.

It should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, and are not limited thereto; although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that The technical solutions described in the foregoing embodiments are modified, or the equivalents of the technical features are replaced. The modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

A service delivery method for a multinational travel user, including:

Collecting basic data information of the user, where the basic data information includes at least: user ID information and user travel information;

When the first service record information corresponding to the user ID information is detected, according to the first service record information and the basic data information of the user, at least one for the user corresponding to the itinerary information is created. a second service;

The status information of the at least one second service is fed back to the user.
The method according to claim 1, wherein at least one second service for said user corresponding to said trip information is created based on said first service record information and said user's base data information Previously included:

The recommended service platform information is generated according to the user travel information, where the recommended service platform information includes: cooperative merchant information, cooperative hotel information, and self-service mailer information.
The method of claim 1 or 2, wherein the first service comprises a shopping service, the method comprising:

The shopping service record information corresponding to the user ID information is collected, the shopping service record information including information of the purchased item and merchant information selling the item.
The method according to any one of claims 1 to 3, wherein the basic data information further comprises user account information, and the second service comprises a logistics service and/or a tax refund service;

When the second service is a logistics service, the method includes:

Detecting first service record information corresponding to the user ID information in response to a user's logistics service request;

Creating, for the user, a logistics service that arrives at the departure airport before the departure time based on the first service record information and the travel information of the user, wherein the travel information of the user includes the departure airport and the Departure time

Interacting with the logistics service system to obtain logistics status information of the logistics service and feeding back to the user;

When the second service is a tax refund service, the method includes:

Detecting first service record information corresponding to the user ID information in response to a user's tax refund service request;

Determining an electronic tax refund form template corresponding to the departure airport based on the departure airport in the travel information of the user;

Forming the electronic tax refund form of the user based on the basic data information of the user, the first service record information, and the electronic tax refund form template, and feeding back to the tax refund service system corresponding to the departure airport.
The method of claim 4, when the second service comprises a logistics service, the feeding back the status information of the at least one second service to the user comprises:

Returning to the user the logistics status information corresponding to the logistics service when the status of the logistics changes;

When the logistics is finished, the picking operation information corresponding to the logistics service is fed back to the user for the user to perform the picking and verification operation.
An electronic device comprising:

At least one processor; and,

a memory communicatively coupled to the at least one processor;

Wherein the memory stores instructions executable by the at least one processor, the instructions being executed by the at least one processor to enable the at least one processor to perform any of claims 1-5 Said method.
The electronic device according to claim 6, wherein at said at least one second for said user corresponding to said trip information is created based on said first service record information and said user's base data information The service also includes:

The recommended service platform information is generated according to the user travel information, where the recommended service platform information includes: cooperative merchant information, cooperative hotel information, and self-service mailer information.
The electronic device according to claim 6 or 7, wherein said basic data information further comprises user account information, said second service comprising a logistics service and/or a tax refund service;

The instructions are also for causing the processor to: when the second service is a logistics service:

Detecting first service record information corresponding to the user ID information in response to a user's logistics service request;

Creating, for the user, a logistics service that arrives at the departure airport before the departure time based on the first service record information and the travel information of the user, wherein the travel information of the user includes the departure airport and the Departure time

Interacting with the logistics service system to obtain logistics status information of the logistics service and feeding back to the user;

The instructions are further for causing the processor to: when the second service is a tax refund service:

Detecting first service record information corresponding to the user ID information in response to a user's tax refund service request;

Determining an electronic tax refund form template corresponding to the departure airport based on the departure airport in the travel information of the user;

Forming the electronic tax refund form of the user based on the basic data information of the user, the first service record information, and the electronic tax refund form template, and feeding back to the tax refund service system corresponding to the departure airport.
The electronic device of claim 8 when said second service comprises a logistics service The status information of the at least one second service being fed back to the user includes:

Returning to the user the logistics status information corresponding to the logistics service when the status of the logistics changes;

When the logistics is finished, the picking operation information corresponding to the logistics service is fed back to the user for the user to perform the picking and verification operation.
A non-transitory computer readable storage medium, wherein the non-transitory computer readable storage medium stores computer instructions for causing the computer to perform any of claims 1-5 The method described in the item.