WO2018018226A1 - Hotel booking cancellation method and booking cancellation system - Google Patents
Hotel booking cancellation method and booking cancellation system Download PDFInfo
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- WO2018018226A1 WO2018018226A1 PCT/CN2016/091143 CN2016091143W WO2018018226A1 WO 2018018226 A1 WO2018018226 A1 WO 2018018226A1 CN 2016091143 W CN2016091143 W CN 2016091143W WO 2018018226 A1 WO2018018226 A1 WO 2018018226A1
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Definitions
- the invention belongs to the field of internet, and in particular relates to a method for unsubscribing a hotel and an unsubscribing system.
- Ctrip is a large hotel platform, or a seven-day, chain-like economy hotel like Home, and even a five-star hotel like Sheraton and Marriott.
- you need users. Provide accurate check-in time and be reminded that if the check-in time exceeds 18 o'clock in the evening, you will need to pay the full or partial room rate.
- the scheduled hotel check-in date cannot be changed. If the change means the waste of personal funds, as the analysis above, the people's itinerary often has many variables, and the individual travels by weather, things, and health. Due to factors such as restrictions, official travel is affected by factors such as changes in meetings and changes in leadership. When the room is to be returned, it is found that the hotel room cannot be unsubscribed and can only be wasted.
- Embodiments of the present invention provide a method for unsubscribing a hotel, and the purpose is to For the current part of the user to book a hotel after the reason can not stay, it is easy to cause waste, By matching the user's hotel room unsubscribe demand and the potential user's reservation demand, the possibility of being wasted after the customer can not stay in the hotel is reduced, and the hotel room can be more accurately matched with the user who really needs the accommodation.
- the present invention is implemented as follows: a method for unsubscribing a hotel, comprising the following steps:
- An embodiment of the present invention further provides an unsubscribe system, including:
- a recording unit for recording and displaying room unsubscribe information, reservation price, and accommodation time input by the customer;
- a judging unit configured to determine whether another customer has paid a full purchase price according to the checkout information during the stay time
- a canceling unit wherein the input end is respectively connected to the output end of the recording unit and the output end of the determining unit, for canceling displaying the check-out information, the reservation price, the accommodation time of the customer input, and corresponding to the customer The account will be refunded.
- the invention can enable the customer to release the check-out information in time after the reservation cannot be checked, thereby reducing the possibility that the customer cannot be stayed after booking the hotel, resulting in waste. It is also possible to match hotel rooms more precisely to users who really have accommodation needs.
- FIG. 1 is a schematic flow chart of a method for unsubscribing a hotel according to an embodiment of the present invention
- FIG. 2 is a schematic structural diagram of an unsubscribe system according to an embodiment of the present invention.
- figure 1 It is a schematic flowchart of a method for unsubscribing a hotel provided by the embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
- step S101 the room unsubscribe information, the reservation price, and the accommodation time input by the customer are recorded and displayed.
- a small C will be recorded.
- the unsubscribe information, price, and accommodation time are recorded in the system and can be displayed according to the user's search.
- step S102 In the determination, during the accommodation time, whether another customer has paid the full reservation price according to the check-out information.
- step S103 if none, it remains as it is.
- step S104 If another customer pays the full reservation price according to the check-out information, the check-out information, the reservation price, the accommodation time input by the customer are cancelled, and the reservation payment is refunded to the account corresponding to the customer.
- the invention can enable the customer to release the check-out information in time after the reservation cannot be checked, thereby reducing the possibility that the customer cannot be stayed after booking the hotel, resulting in waste. It is also possible to match hotel rooms more precisely to users who really have accommodation needs.
- FIG. 2 is a schematic structural diagram of an unsubscribe system according to an embodiment of the present invention, where the system includes:
- the recording unit 21 is configured to record and display the room unsubscribe information, the reservation price, and the accommodation time input by the customer;
- Judging unit 22 And determining whether another customer has paid a full purchase price according to the check-out information during the stay time;
- Cancel unit 23 The input end is respectively connected to the output end of the recording unit and the output end of the judging unit, for canceling displaying the check-out information, the reservation price, the accommodation time input by the customer, and the account corresponding to the customer Refund the reservation.
- the working principle is: the recording unit 21 records and displays the room unsubscribe information input by the customer, the reservation price, and the accommodation time; the determining unit 22 Determining whether another customer has paid the full reservation price according to the check-out information during the stay time; the cancellation unit 23 , cancel the display of the check-out information entered by the customer, the reservation price, the accommodation time, and refund the reservation amount to the account corresponding to the customer.
- the invention can enable the customer to release the check-out information in time after the reservation cannot be checked, thereby reducing the possibility that the customer cannot be stayed after booking the hotel, resulting in waste. It is also possible to match hotel rooms more precisely to users who really have accommodation needs.
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Abstract
The present invention relates to the field of Internet, and provides a hotel booking cancellation method and a booking cancellation system. The method comprises: recording and displaying room booking cancellation information, a room booking price, and stay duration inputted by a client; determining whether another client pays the room booking price in full according to the room booking cancellation information during the stay duration; if not, maintaining the original status; and if yes, eliminating the room booking cancellation information, the room booking price, and the stay duration inputted by the client, and returning the amount of the room booking price to an account corresponding to the client. By matching a hotel room booking cancellation demand of a user with a room booking demand of a potential user, the present invention can timely publish room booking cancellation information when a client cannot check in for some reasons after booking a room, reduce the possibility of waste due to that the client cannot check in after booking a hotel, and can also more precisely match a hotel room with a user who has a real accommodation demand.
Description
本发明属于互联网领域，尤其是涉及 一种酒店退订的方法以及退订系统 。 The invention belongs to the field of internet, and in particular relates to a method for unsubscribing a hotel and an unsubscribing system.
人们预定了酒店后，常常因为各种事情而不能到酒店入住，不管是出差还是旅游，旅客们经常根据实际情况，有时是客观情况，比如航班因天气原因取消、改为次日执行，有时候是旅客自己的原因需要改变行程，比如临时感冒发烧需要推迟等等。After people book a hotel, they often cannot go to the hotel because of various things. Whether it is for business trips or tourism, passengers often follow the actual situation and sometimes objective conditions, such as flights canceled due to weather reasons, and sometimes changed to the next day, sometimes It is the passenger's own reasons that need to change the itinerary, such as temporary fever and need to delay.
而在目前的酒店预订系统中，无论是去哪儿、携程这样的大型酒店平台，还是七天、如家这样的连锁经济型酒店，乃至喜来登、万豪这样的五星级宾馆，在预定酒店时候，需要用户提供准确的入住时间，并且提示如果入住时间超过当他晚上18点，需要先缴纳全额或者部分的房费。In the current hotel reservation system, no matter where you go, Ctrip is a large hotel platform, or a seven-day, chain-like economy hotel like Home, and even a five-star hotel like Sheraton and Marriott. When you book a hotel, you need users. Provide accurate check-in time and be reminded that if the check-in time exceeds 18 o'clock in the evening, you will need to pay the full or partial room rate.
当用户缴纳房费后，预定好的酒店入住日期就不能够更改，如果更改意味着个人资金的浪费，当就像前文所分析，人们的行程往往具有很多变数，个人出行受天气、事物、健康等因素限制，公务出行受会议变更、领导改变行程等因素影响，当要退订房间时，却发现酒店房间不可退订，只能白白造成浪费。When the user pays the room rate, the scheduled hotel check-in date cannot be changed. If the change means the waste of personal funds, as the analysis above, the people's itinerary often has many variables, and the individual travels by weather, things, and health. Due to factors such as restrictions, official travel is affected by factors such as changes in meetings and changes in leadership. When the room is to be returned, it is found that the hotel room cannot be unsubscribed and can only be wasted.
然而，互联网思维提醒我们，只要面向的市场足够大、用户足够多，总有可替代的用户，当目前的用户不能入住时，总会还有其他的入住需求，我们需要做的就是更好的发现潜在用户、用更具有效率的方式，将房间信息呈现给他们，那么可以将目前白白浪费的困境，扭转为用户可以根据实时情况退订、挽回不必要的浪费的人性化局面。However, Internet thinking reminds us that as long as the market is large enough and there are enough users, there are always alternative users. When the current users can't stay, there will always be other accommodation needs. What we need to do is better. Discovering potential users and presenting room information to them in a more efficient way can turn the current wasteful situation into a humanized situation in which users can unsubscribe and recover unnecessary waste according to real-time conditions.
本发明实施例提供了一种酒店退订的方法 ， 目的在于
针对当前部分用户订酒店后因故不能入住，容易造成浪费的情况，
通过匹配用户酒店房间退订需求和潜在用户的订房需求，降低了客户预定酒店后不能入住而造成浪费的可能性，也能够更加精确的将酒店房间与真正有住宿需求的用户匹配。
Embodiments of the present invention provide a method for unsubscribing a hotel, and the purpose is to
For the current part of the user to book a hotel after the reason can not stay, it is easy to cause waste,
By matching the user's hotel room unsubscribe demand and the potential user's reservation demand, the possibility of being wasted after the customer can not stay in the hotel is reduced, and the hotel room can be more accurately matched with the user who really needs the accommodation.
本发明是这样实现的：一种酒店退订的方法，包括以下步骤： The present invention is implemented as follows: a method for unsubscribing a hotel, comprising the following steps:
记录并显示客户输入的房间退订信息、订房价格、住宿时间； Record and display the room unsubscribe information, reservation price, and accommodation time entered by the customer;
判断在所述住宿时间内，是否有另一客户根据所述退房信息支付了足额的订房价格； Determining whether another customer has paid a full purchase price according to the check-out information during the stay time;
若无，保持原样； If not, remain as it is;
若有，取消显示所述客户输入的退房信息、订房价格、住宿时间，并向所述客户对应的账户退还订房款项。
If yes, cancel the check-out information, the reservation price, and the accommodation time entered by the customer, and refund the reservation amount to the account corresponding to the customer.
本发明实施例还提供了一种退订系统，包括： An embodiment of the present invention further provides an unsubscribe system, including:
记录单元，判断单元，取消单元，其中： Recording unit, judging unit, canceling unit, wherein:
记录单元，用于记录并显示客户输入的房间退订信息、订房价格、住宿时间； a recording unit for recording and displaying room unsubscribe information, reservation price, and accommodation time input by the customer;
判断单元，用于判断在所述住宿时间内，是否有另一客户根据所述退房信息支付了足额的订房价格； a judging unit, configured to determine whether another customer has paid a full purchase price according to the checkout information during the stay time;
取消单元，其输入端分别与所述记录单元的输出端以及所述判断单元的输出端连接，用于取消显示所述客户输入的退房信息、订房价格、住宿时间，并向所述客户对应的账户退还订房款。
a canceling unit, wherein the input end is respectively connected to the output end of the recording unit and the output end of the determining unit, for canceling displaying the check-out information, the reservation price, the accommodation time of the customer input, and corresponding to the customer The account will be refunded.
该发明通过匹配用户酒店房间退订需求和潜在用户的订房需求，可以使客户在订房后因故不能入住时，及时发布退房信息，降低了客户预定酒店后不能入住而造成浪费的可能性，也能够更加精确的将酒店房间与真正有住宿需求的用户匹配。
By matching the user's hotel room unsubscribe demand and the potential user's reservation demand, the invention can enable the customer to release the check-out information in time after the reservation cannot be checked, thereby reducing the possibility that the customer cannot be stayed after booking the hotel, resulting in waste. It is also possible to match hotel rooms more precisely to users who really have accommodation needs.
图 1 是本发明实施例提供的一种酒店退订的方法 的流程示意图 ； 1 is a schematic flow chart of a method for unsubscribing a hotel according to an embodiment of the present invention;
图 2 是本发明实施例提供的退订系统的结构示意图。 FIG. 2 is a schematic structural diagram of an unsubscribe system according to an embodiment of the present invention.
为了使本发明的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本发明进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。
The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
图 1
是发明实施例提供的一种酒店退订的方法的流程示意图，为了便于说明，只示出了与本发明实施例相关的部分。 figure 1
It is a schematic flowchart of a method for unsubscribing a hotel provided by the embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
在步骤 S101 中记录并显示客户输入的房间退订信息、订房价格、住宿时间。 In step S101, the room unsubscribe information, the reservation price, and the accommodation time input by the customer are recorded and displayed.
在本实施例中，以在 A 酒店订房的用户小为例，将记录小 C
的退订信息、价格、住宿时间记录在系统内，并且能够根据用户搜索显示。 In this embodiment, taking the small user who is booking at the hotel A as an example, a small C will be recorded.
The unsubscribe information, price, and accommodation time are recorded in the system and can be displayed according to the user's search.
在步骤 S102
中，判断在所述住宿时间内，是否有另一客户根据所述退房信息支付了足额的订房价格。 At step S102
In the determination, during the accommodation time, whether another customer has paid the full reservation price according to the check-out information.
判断在所述住宿时间内，是否有另一客户根据小 C 的退房信息支付了足额的订房价格。 It is judged whether another customer has paid the full reservation price according to the checkout information of Xiao C during the stay time.
在步骤 S103 中，若无，保持原样。 In step S103, if none, it remains as it is.
如果没有其他客户对小 C 预定的酒店房间有需求，则保持原样。 If no other customer has a need for a small hotel room booked by C, it will remain the same.
在步骤 S104
中，若有另一客户根据所述退房信息支付了足额的订房价格，取消显示所述客户输入的退房信息、订房价格、住宿时间，并向所述客户对应的账户退还订房款项。 At step S104
If another customer pays the full reservation price according to the check-out information, the check-out information, the reservation price, the accommodation time input by the customer are cancelled, and the reservation payment is refunded to the account corresponding to the customer.
如上一步骤中，当另一客户根据所述小 C 的退房信息支付了足额的订房价格，那么系统自动取消小 C
的订房记录，并向小 C 对应的账户退还订房款项。 In the above step, when another customer pays the full reservation price according to the checkout information of the small C, the system automatically cancels the small C.
Reservation records, and refund the reservation amount to the account corresponding to Small C.
该发明通过匹配用户酒店房间退订需求和潜在用户的订房需求，可以使客户在订房后因故不能入住时，及时发布退房信息，降低了客户预定酒店后不能入住而造成浪费的可能性，也能够更加精确的将酒店房间与真正有住宿需求的用户匹配。
By matching the user's hotel room unsubscribe demand and the potential user's reservation demand, the invention can enable the customer to release the check-out information in time after the reservation cannot be checked, thereby reducing the possibility that the customer cannot be stayed after booking the hotel, resulting in waste. It is also possible to match hotel rooms more precisely to users who really have accommodation needs.
图 2 是本发明实施例提供的一种退订系统的结构示意图，该系统包括： 2 is a schematic structural diagram of an unsubscribe system according to an embodiment of the present invention, where the system includes:
记录单元 21 ，判断单元 22 ，取消单元 23 ，其中： The recording unit 21, the determining unit 22, and the canceling unit 23, wherein:
记录单元 21 ，用于记录并显示客户输入的房间退订信息、订房价格、住宿时间； The recording unit 21 is configured to record and display the room unsubscribe information, the reservation price, and the accommodation time input by the customer;
判断单元 22
，用于判断在所述住宿时间内，是否有另一客户根据所述退房信息支付了足额的订房价格； Judging unit 22
And determining whether another customer has paid a full purchase price according to the check-out information during the stay time;
取消单元 23
，其输入端分别与所述记录单元的输出端以及所述判断单元的输出端连接，用于取消显示所述客户输入的退房信息、订房价格、住宿时间，并向所述客户对应的账户退还订房款。 Cancel unit 23
The input end is respectively connected to the output end of the recording unit and the output end of the judging unit, for canceling displaying the check-out information, the reservation price, the accommodation time input by the customer, and the account corresponding to the customer Refund the reservation.
其工作原理是：记录单元 21 ，记录并显示客户输入的房间退订信息、订房价格、住宿时间；判断单元 22
，判断在所述住宿时间内，是否有另一客户根据所述退房信息支付了足额的订房价格；取消单元 23
，取消显示所述客户输入的退房信息、订房价格、住宿时间，并向所述客户对应的账户退还订房款。 The working principle is: the recording unit 21 records and displays the room unsubscribe information input by the customer, the reservation price, and the accommodation time; the determining unit 22
Determining whether another customer has paid the full reservation price according to the check-out information during the stay time; the cancellation unit 23
, cancel the display of the check-out information entered by the customer, the reservation price, the accommodation time, and refund the reservation amount to the account corresponding to the customer.
该发明通过匹配用户酒店房间退订需求和潜在用户的订房需求，可以使客户在订房后因故不能入住时，及时发布退房信息，降低了客户预定酒店后不能入住而造成浪费的可能性，也能够更加精确的将酒店房间与真正有住宿需求的用户匹配。
By matching the user's hotel room unsubscribe demand and the potential user's reservation demand, the invention can enable the customer to release the check-out information in time after the reservation cannot be checked, thereby reducing the possibility that the customer cannot be stayed after booking the hotel, resulting in waste. It is also possible to match hotel rooms more precisely to users who really have accommodation needs.
以上仅为本发明的较佳实施例而已，并不用以限制本发明，凡在本发明的精神和原则之内所作的任何修改、等同替换和改进等，均应包含在本发明的保护范围之内。
The above are only the preferred embodiments of the present invention, and are not intended to limit the present invention. Any modifications, equivalents, and improvements made within the spirit and scope of the present invention should be included in the scope of the present invention. Inside.
Claims (2)
- 一种酒店退订的方法，其特征在于，所述方法包括如下步骤： A method for unsubscribing a hotel, characterized in that the method comprises the following steps:记录并显示客户输入的房间退订信息、订房价格、住宿时间；Record and display the room unsubscribe information, reservation price, and accommodation time entered by the customer;判断在所述住宿时间内，是否有另一客户根据所述退房信息支付了足额的订房价格；Determining whether another customer has paid a full purchase price according to the check-out information during the stay time;若无，保持原样；If not, remain as it is;若有，取消显示所述客户输入的退房信息、订房价格、住宿时间，并向所述客户对应的账户退还订房款项。If yes, cancel the check-out information, the reservation price, and the accommodation time entered by the customer, and refund the reservation amount to the account corresponding to the customer.
- 一种退订系统，其特征在于，所述退订系统包括：An unsubscribing system, wherein the unsubscribing system comprises:记录单元，判断单元，取消单元，其中：Recording unit, judging unit, canceling unit, wherein:记录单元，用于记录并显示客户输入的房间退订信息、订房价格、住宿时间；a recording unit for recording and displaying room unsubscribe information, reservation price, and accommodation time input by the customer;判断单元，用于判断在所述住宿时间内，是否有另一客户根据所述退房信息支付了足额的订房价格；a judging unit, configured to determine whether another customer has paid a full purchase price according to the checkout information during the stay time;取消单元，其输入端分别与所述记录单元的输出端以及所述判断单元的输出端连接，用于取消显示所述客户输入的退房信息、订房价格、住宿时间，并向所述客户对应的账户退还订房款。a canceling unit, wherein the input end is respectively connected to the output end of the recording unit and the output end of the determining unit, for canceling displaying the check-out information, the reservation price, the accommodation time of the customer input, and corresponding to the customer The account will be refunded.
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| PCT/CN2016/091143 WO2018018226A1 (en) | 2016-07-24 | 2016-07-24 | Hotel booking cancellation method and booking cancellation system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113723643A (en) * | 2021-08-26 | 2021-11-30 | 湖北聚游科技有限公司 | Tourism order reservation system |
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