CN104835004A - Guest room information management method and system - Google Patents
Guest room information management method and system Download PDFInfo
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- CN104835004A CN104835004A CN201510222106.0A CN201510222106A CN104835004A CN 104835004 A CN104835004 A CN 104835004A CN 201510222106 A CN201510222106 A CN 201510222106A CN 104835004 A CN104835004 A CN 104835004A
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Abstract
The invention discloses a guest room information management method. The method comprises following steps: receiving channel orders sent by third-party channels; transferring the channel orders to customer orders having a preset united format, and establishing corresponding relations between the channel orders and the customer orders; changing states of the customer orders, corresponding to the channel orders, to be paid states when states of the channel orders are changed to be paid states; assigning guest rooms for the customer orders and changing states of the guest rooms to be reserved states when the states of the customer orders are changed to be the paid states; and synchronizing guest room state information to the third-party channels. The invention also discloses a guest room information management system.
Description
Technical field
The present invention relates to automated management system field, hotel, particularly relate to a kind of guest room information management method and system.
Background technology
Along with domestic commerce and tourist industry persistently overheating, hotel has also welcome the high speed development stage, developing rapidly along with internet industry, the information such as the brief introduction in hotel, house type, guest room price upload on network by different third party's channel (as: skill dragon net, ctrip.com etc.) by many hotels, and client is by the guest room of network inquiry and reserving hotel.Because each third party's channel all transmits order by respective order management system to hotel, order form is multifarious.Therefore, the order management system usually needing hotel to arrange personnel to arrive each third party's channel specially collects order, and the housekeeping infosystem in the mode of manual typing sequence information being entered into hotel oneself is processed, when completing reservation, also need artificial by the order management system of order processing result typing third party channel.So, namely waste of manpower cost too increases the probability of makeing mistakes.
Moreover, the mode of this employing labor management guest room information, also will the guest room data message of each third party's channel and hotel actual guest room data be caused asynchronous, repetition order (namely guest room is corresponding conflicting multiple order) may be caused, thus make the situation that the client of part order cannot move in, to the inconvenience that client brings, bring infringement to hotel's prestige.Particularly in the travel surge phase, quantity on order increases severely, and this kind of problem is more outstanding.
Summary of the invention
For solving the technical matters of existing existence, the embodiment of the present invention is expected to provide a kind of guest room information management method and system, can be automatically imported multi-form order, and effectively avoids generating repetition order.
The technical scheme of the embodiment of the present invention is achieved in that
Embodiments provide a kind of guest room information management method, the method comprises:
Receive the channel order that third party's channel sends;
By described channel order, be converted to client's order of default consolidation form, and set up the corresponding relation of described channel order and described client's order;
When described channel order status change to pay time, by the Status Change of the described client order corresponding with described channel order for pay;
When the Status Change of described client's order is for paying, being described client's Order splitting guest room, is reservation state by the Status Change in described guest room;
Described guest room status information is synchronized to each third party's channel.
In such scheme, described method also comprises:
Receive the unsubscription request of client;
After processing described unsubscription request, the Status Change of described client being quit the subscription of guest room is idle condition;
Described guest room status information is synchronized to each third party's channel.
In such scheme, described method also comprises:
Arriving guest room by after time of subscribing, described client is subscribed the Status Change in guest room for state to be moved in.
In such scheme, described method also comprises:
After receiving client and moving in the information in guest room, described client is moved in the Status Change in guest room for move in state.
In such scheme, described method also comprises:
Exceed after Preset Time when guest room maintains wait the state of moving in, send reminder message to the client subscribing described guest room.
In such scheme, described reminder message comprises:
Client is reminded to submit unsubscription request to.
In such scheme, described method also comprises:
Receive the request of checking out of client;
After the request of checking out described in process, be idle condition by guest room Status Change corresponding for described client;
Described guest room status information is synchronized to each third party's channel.
The embodiment of the present invention also provides a kind of guest room information management system, and this system comprises:
Third party's interface module, for receiving the channel order that third party's channel sends;
Channel order modular converter, for by described channel order, is converted to client's order of default consolidation form, and sets up the corresponding relation of described channel order and described client's order;
Order status module, when paying for changing to when described channel order status, by the Status Change of the described client order corresponding with described channel order for pay;
Room assignment module, for when the Status Change of described client's order is for paying, is described client's Order splitting guest room, by the Status Change in described guest room for subscribe;
Synchronizing information module, for being synchronized to each third party's channel by described guest room status information.
In such scheme, described system also comprises:
Unsubscription request module, for receiving the unsubscription request of client;
Idle condition module, after described unsubscription request, the Status Change of described client being quit the subscription of guest room is idle condition.
In such scheme, described system also comprises:
Block of state to be moved in, for arriving guest room by after time of subscribing, subscribes the Status Change in guest room for state to be moved in by described client.
The management method of the guest room information that the embodiment of the present invention provides and system, order from different channel can be converted to native system can identify and the order of consolidation form, automatically complete by the work of channel order import system, order can be reduced while saving human resources and import the probability of makeing mistakes, in addition, by in time guest room status information being synchronized to each canalization, effectively can avoid the generation of repetition order, being conducive to improving Customer Experience.
Accompanying drawing explanation
The realization flow schematic diagram of the guest room information management method that Fig. 1 provides for the embodiment of the present invention;
The composition structural representation of the guest room information management system that Fig. 2 provides for the embodiment of the present invention.
Embodiment
In order to be illustrated more clearly in the embodiment of the present invention and technical scheme, be described in detail technical scheme of the present invention below in conjunction with drawings and Examples, obviously, described embodiment is a part of embodiment of the present invention, instead of whole embodiment.Based on embodiments of the invention, the every other embodiment that those of ordinary skill in the art obtain under the prerequisite not paying creative work, all belongs to the scope of protection of the invention.
In embodiments of the present invention, hotel sets up oneself guest room information management system, this system provides interface for each third party's channel, can the channel order that sends of automatic reception third party channel, various forms of channel order is converted to client's order of default consolidation form, in system, customer order status comprises: to be paid, pay, quit the subscription of, and guest room state comprises: subscribe, wait to move in, move in, idle.
The realization flow schematic diagram of the management method of the guest room information that Fig. 1 provides for the embodiment of the present invention, as shown in Figure 1, the method comprises:
Step 101, receives the channel order that third party's channel sends;
Concrete, guest room information management system sets up the interface be connected with third party's canalization, receive the channel order that sends from third party's channel, the mode that timing can be adopted to check initiatively mentions channel order, also can the channel order of passive reception third party channel transmission; All channel orders are retained a original backup, all in systems in which in order to subsequent treatment and inquiry.
Step 102, by described channel order, is converted to client's order of default consolidation form, and sets up the corresponding relation of described channel order and described client's order;
Concrete, various forms of order is converted to client's order of the discernible consolidation form of the native system pre-set by guest room information management system, and sets up the corresponding incidence relation of described channel order and described client's order.
Step 103, when described channel order status change to pay time, by the Status Change of the described client order corresponding with described channel order for pay;
When receiving from third party's channel about channel order by customer payment, when namely channel order status changes to and pays, the state of corresponding client's order in guest room information management system renewal system, by the Status Change of this client's order for pay.
Step 104, when the Status Change of described client's order is for paying, being described client's Order splitting guest room, is reservation state by the Status Change in described guest room;
Concrete, be prepaid client's order for state, guest room information management system is the guest room that this Order splitting is suitable, namely be this client's Order splitting guest room according to the information such as time, customer type of moving in of order requirements, and corresponding relation is set up in the guest room of distribution and this client's order, be reservation state by the Status Change in described guest room simultaneously;
Step 105, is synchronized to each third party's channel by described guest room status information;
Concrete, once guest room Status Change be reservation state, immediately up-to-date guest room status information is synchronized to each third party's channel, avoids producing repetition order.
Further, in order to process the unsubscription request of client, said method also can comprise:
Receive the unsubscription request of client;
After processing described unsubscription request, the Status Change of described client being quit the subscription of guest room is idle condition;
Described guest room status information is synchronized to each third party's channel.
Concrete, client is by third party's channel or the guest room information management system submission unsubscription request directly logging in hotel, guest room information management system is after receiving unsubscription request, unsubscription request is quit the subscription of rule processed according to being preset, specifically quit the subscription of rule to pass through standard configuration according to industry, what also can be set to that hotel provides for client preferentially quits the subscription of rule; After completing the process to unsubscription request, namely handled and quit the subscription of formality, the Status Change that described client is quit the subscription of guest room by guest room information management system is idle condition, once guest room Status Change is idle condition, immediately up-to-date guest room status information is synchronized to each third party's channel, increases the sale probability in idle guest room.
Further, in order to refinement is to the management in guest room, said method also can comprise:
Arriving guest room by after time of subscribing, described client is subscribed the Status Change in guest room for state to be moved in.
Such as: in guest room information management system, the guest room being numbered 312 on April 20th, 2015 corresponding state be reservation state, after system time changes on April in 2015 20, described client is subscribed the Status Change in guest room for state to be moved in by guest room information management system.Become in guest room in time moving in state, guest room information management system can send reminder message to the keeper in this guest room, and prompting housekeeper will have client to move in soon.In the higher hotel of some intelligent levels, guest room door is provided with intelligent door lock, and guest room information management system can be the intelligent door lock transmission message in guest room to be moved in state, notifies that this intelligent door lock enables the unblocking key of corresponding client.
When guest room information management system receives after client moves in the information in guest room, described client is moved in the Status Change in guest room for move in state.In the higher hotel of some intelligent levels, guest room door is provided with intelligent door lock, after intelligent door lock is used key first time to open by client, by the message of having moved in guest room information management system transmission client.
Further, in order to improve the experience of client, exceeding after Preset Time when guest room maintains wait the state of moving in, sending reminder message to the client subscribing described guest room.Such as, setting is when guest room maintained state to be moved in more than 12 hours, then the client to described guest room sends reminder message.Wherein, described reminder message can comprise: remind client to submit unsubscription request to, for client provides convenience.
Further, in order to better manage guest room, said method also comprises:
Receive the request of checking out of client;
After the request of checking out described in process, be idle condition by guest room Status Change corresponding for described client;
Described guest room status information is synchronized to each third party's channel.
Concrete, client is by third party's channel or the guest room information management system submission request of checking out directly logging in hotel, guest room information management system is after receiving the side's of moving back request, the request of checking out is moved back square gauge then processed according to being preset, rule of specifically checking out can be passed through standard configuration according to industry, also can be set to the preferential rule of checking out that hotel provides for client; After completing the process to the request of checking out, namely check-out has been handled, the guest room Status Change that described client checks out by guest room information management system is idle condition, once guest room Status Change is idle condition, immediately up-to-date guest room status information is synchronized to each third party's channel, increases the sale probability in idle guest room.
The composition structural representation of the guest room information management system that Fig. 2 provides for the embodiment of the present invention, as shown in Figure 2, described system comprises:
Third party's interface module 201, for receiving the channel order that third party's channel sends;
Channel order modular converter 202, for by described channel order, is converted to client's order of default consolidation form, and sets up the corresponding relation of described channel order and described client's order;
Order status module 203, when paying for changing to when described channel order status, by the Status Change of the described client order corresponding with described channel order for pay;
Room assignment module 204, for when the Status Change of described client's order is for paying, is described client's Order splitting guest room, by the Status Change in described guest room for subscribe;
Synchronizing information module 205, for being synchronized to each third party's channel by described guest room status information.
Above-mentioned management system also can comprise:
Unsubscription request module, for receiving the unsubscription request of client;
Idle condition module, after described unsubscription request, the Status Change of described client being quit the subscription of guest room is idle condition.
Above-mentioned management system also can comprise:
Block of state to be moved in, for arriving guest room by after time of subscribing, subscribes the Status Change in guest room for state to be moved in by described client.
Above-mentioned management system also can comprise:
Move in block of state, for after receiving client and moving in the information in guest room, described client is moved in the Status Change in guest room for move in state.
Above-mentioned modules in actual applications, all can realize by being arranged in the central processing unit (CPU) of guest room information management system, microprocessor (MPU), digital signal processor (DSP) or field programmable gate array (FPGA).
Those skilled in the art should understand, embodiments of the invention can be provided as method, system or computer program.Therefore, the present invention can adopt the form of hardware embodiment, software implementation or the embodiment in conjunction with software and hardware aspect.And the present invention can adopt in one or more form wherein including the upper computer program implemented of computer-usable storage medium (including but not limited to magnetic disk memory and optical memory etc.) of computer usable program code.
The present invention describes with reference to according to the process flow diagram of the method for the embodiment of the present invention, equipment (system) and computer program and/or block scheme.Should understand can by the combination of the flow process in each flow process in computer program instructions realization flow figure and/or block scheme and/or square frame and process flow diagram and/or block scheme and/or square frame.These computer program instructions can being provided to the processor of multi-purpose computer, special purpose computer, Embedded Processor or other programmable data processing device to produce a machine, making the instruction performed by the processor of computing machine or other programmable data processing device produce device for realizing the function of specifying in process flow diagram flow process or multiple flow process and/or block scheme square frame or multiple square frame.
These computer program instructions also can be stored in can in the computer-readable memory that works in a specific way of vectoring computer or other programmable data processing device, the instruction making to be stored in this computer-readable memory produces the manufacture comprising command device, and this command device realizes the function of specifying in process flow diagram flow process or multiple flow process and/or block scheme square frame or multiple square frame.
These computer program instructions also can be loaded in computing machine or other programmable data processing device, make on computing machine or other programmable devices, to perform sequence of operations step to produce computer implemented process, thus the instruction performed on computing machine or other programmable devices is provided for the step realizing the function of specifying in process flow diagram flow process or multiple flow process and/or block scheme square frame or multiple square frame.
The above, be only preferred embodiment of the present invention, be not intended to limit protection scope of the present invention.
Claims (10)
1. a guest room information management method, is characterized in that, described method comprises:
Receive the channel order that third party's channel sends;
By described channel order, be converted to client's order of default consolidation form, and set up the corresponding relation of described channel order and described client's order;
When described channel order status change to pay time, by the Status Change of the described client order corresponding with described channel order for pay;
When the Status Change of described client's order is for paying, being described client's Order splitting guest room, is reservation state by the Status Change in described guest room;
Described guest room status information is synchronized to each third party's channel.
2. management method according to claim 1, is characterized in that, described method also comprises:
Receive the unsubscription request of client;
After processing described unsubscription request, the Status Change of described client being quit the subscription of guest room is idle condition;
Described guest room status information is synchronized to each third party's channel.
3. management method according to claim 1, is characterized in that, described method also comprises:
Arriving guest room by after time of subscribing, described client is subscribed the Status Change in guest room for state to be moved in.
4. management method according to claim 1, is characterized in that, described method also comprises:
After receiving client and moving in the information in guest room, described client is moved in the Status Change in guest room for move in state.
5. management method according to claim 3, is characterized in that, described method also comprises:
Exceed after Preset Time when guest room maintains wait the state of moving in, send reminder message to the client subscribing described guest room.
6. management method according to claim 5, is characterized in that, described reminder message comprises:
Client is reminded to submit unsubscription request to.
7. management method according to claim 1, is characterized in that, described method also comprises:
Receive the request of checking out of client;
After the request of checking out described in process, be idle condition by guest room Status Change corresponding for described client;
Described guest room status information is synchronized to each third party's channel.
8. a guest room information management system, is characterized in that, described system comprises:
Third party's interface module, for receiving the channel order that third party's channel sends;
Channel order modular converter, for by described channel order, is converted to client's order of default consolidation form, and sets up the corresponding relation of described channel order and described client's order;
Order status module, when paying for changing to when described channel order status, by the Status Change of the described client order corresponding with described channel order for pay;
Room assignment module, for when the Status Change of described client's order is for paying, is described client's Order splitting guest room, by the Status Change in described guest room for subscribe;
Synchronizing information module, for being synchronized to each third party's channel by described guest room status information.
9. management system according to claim 8, is characterized in that, described system also comprises:
Unsubscription request module, for receiving the unsubscription request of client;
Idle condition module, after described unsubscription request, the Status Change of described client being quit the subscription of guest room is idle condition.
10. management system according to claim 8, is characterized in that, described system also comprises:
Block of state to be moved in, for arriving guest room by after time of subscribing, subscribes the Status Change in guest room for state to be moved in by described client.
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| CN201510222106.0A CN104835004A (en) | 2015-05-05 | 2015-05-05 | Guest room information management method and system |
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| CN201510222106.0A CN104835004A (en) | 2015-05-05 | 2015-05-05 | Guest room information management method and system |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2018018226A1 (en) * | 2016-07-24 | 2018-02-01 | 严映军 | Hotel booking cancellation method and booking cancellation system |
| WO2018018227A1 (en) * | 2016-07-24 | 2018-02-01 | 严映军 | Method for acquiring data about room booking substitution technology and booking cancellation system |
| WO2018018228A1 (en) * | 2016-07-24 | 2018-02-01 | 严映军 | Method for pushing information during room booker substitution and booking cancellation system |
| CN107944985A (en) * | 2017-12-27 | 2018-04-20 | 掌合天下（北京）信息技术有限公司 | Order retransmission method, device, server and readable storage medium storing program for executing |
| CN109447742A (en) * | 2018-10-16 | 2019-03-08 | 广东工业大学 | A kind of order processing method and relevant apparatus |
| CN113344657A (en) * | 2021-05-24 | 2021-09-03 | 城家酒店管理有限公司 | Channel management method and system |
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| CN101944221A (en) * | 2010-09-07 | 2011-01-12 | 上海腾唐数码科技有限公司 | Price comparing network shopping system and method |
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2018018226A1 (en) * | 2016-07-24 | 2018-02-01 | 严映军 | Hotel booking cancellation method and booking cancellation system |
| WO2018018227A1 (en) * | 2016-07-24 | 2018-02-01 | 严映军 | Method for acquiring data about room booking substitution technology and booking cancellation system |
| WO2018018228A1 (en) * | 2016-07-24 | 2018-02-01 | 严映军 | Method for pushing information during room booker substitution and booking cancellation system |
| CN107944985A (en) * | 2017-12-27 | 2018-04-20 | 掌合天下（北京）信息技术有限公司 | Order retransmission method, device, server and readable storage medium storing program for executing |
| CN109447742A (en) * | 2018-10-16 | 2019-03-08 | 广东工业大学 | A kind of order processing method and relevant apparatus |
| CN113344657A (en) * | 2021-05-24 | 2021-09-03 | 城家酒店管理有限公司 | Channel management method and system |
| CN113344657B (en) * | 2021-05-24 | 2023-04-14 | 城家酒店管理有限公司 | Channel management method and system |
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