WO2017186975A1 - Communication device and system for restaurants - Google Patents
Communication device and system for restaurants Download PDFInfo
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- WO2017186975A1 WO2017186975A1 PCT/ES2016/070316 ES2016070316W WO2017186975A1 WO 2017186975 A1 WO2017186975 A1 WO 2017186975A1 ES 2016070316 W ES2016070316 W ES 2016070316W WO 2017186975 A1 WO2017186975 A1 WO 2017186975A1
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- communication
- communication device
- client
- restaurants
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- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B7/00—Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00
- G08B7/06—Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00 using electric transmission, e.g. involving audible and visible signalling through the use of sound and light sources
Definitions
- the present invention relates to a device and a communication system for restaurants, which allows interaction and communication between customers and restaurant staff.
- the objective of the present invention is to provide a communication device and a system that includes this communication device, which is more versatile, allowing multidirectional communication between the device, a server, a restaurant application and an application of the own customer Description of the invention
- the present invention relates to a communication device for restaurants, which comprises means for communicating one or more events, and is characterized in that said means for communicating events comprise a plurality of light indicators, each indicating a event, automatically turning off or on the lights depending on the orientation of the device.
- each indicator light is arranged on a rod, the rods being connected at a central point, so that the rod that is placed in a substantially vertical orientation is illuminated.
- the communication device also advantageously comprises bidirectional transmission means for reporting an event to a restaurant staff device.
- said device of the restaurant staff is a bracelet and / or a laptop or desktop computer
- the communication device also comprises means of wireless connection with a mobile device of the client and / or a data server.
- the present invention relates to a communication system for restaurants, comprising:
- - a device of the restaurant staff in two-way communication with the communication device;
- - a client device connected wirelessly with the communication device;
- a data server which sends information to the communication device, receives information from the restaurant staff's device and is in two-way communication with the client's device.
- the client device is connected to the communication device between a plurality of communication devices whose signal strength is the greatest, or that emits a certain light signal.
- Figures 1a to 1 d are perspective views of the communication device according to the present invention in its four possible positions, according to the embodiment; Y
- Figure 2 is a scheme of the communication system according to the present invention. Description of a preferred embodiment
- the system according to the present invention comprises the following components: - Communication device:
- the communication device 1 is on each table and is equipped with wireless technology, for example WiFi, Bluetooth® or Zigbee®. For example, it has a maximum battery life of 10 hours and the recharge time is 45 minutes for 100%.
- This element has an anti-theft system, which is activated when the device detects an unusual and continuous movement and sends an alert to the director and the restaurant staff.
- waiters can wear a bracelet, which is linked to several communication devices 1.
- the bracelet receives the events requested by the customer associated with the table number.
- This bracelet has wireless technology, for example Bluetooth®, and a small screen where it accumulates several events, for example five, at the same time per application position, and if there are more events they will be shown in a loop marking the first requested event not attended
- This item is for recharging the batteries of the communication devices. It is a modular charger, with a single module to load several communication devices. This module can be coupled to each other to have more numbers of load positions.
- This device 5 will preferably be a laptop or desktop computer, or a tablet, including an application for business management, and its operation is explained in detail below.
- the client device 6 is its own mobile phone or tablet, in which an application for users / customers will have been installed. This application will be free and will allow the client to have the advantages of the system and data collection of the customer experience, as explained in more detail below.
- the system also comprises a server 7 that will be connected, preferably via the Internet, with the communication device 1, with the staff device 5 and with the client device 6. Its main function is manage all the data associated with the applications of the staff device 5 and the client device 6.
- the following describes two currently preferred methods of pairing the client device with the communication device according to the present invention.
- the technical difficulty consists in being able to establish the pairing between the client device 6 and the communication device 1 without establishing a direct, active and bidirectional data communication between both teams. It should also be noted that if such communication is established, unwanted effects may occur, such as that one of the devices is not capable of maintaining more than one simultaneous communication, ceasing to be available to perform multiple simultaneous pairings.
- the first technical solution adopted allows the simultaneous pairing of several client devices 6 and a communication device 1.
- the communication device 1 emits radio frequency signals that include a unique code, and this code can be composed of a generated own code by communication device, assigned in real time or previously by a third party (either data equipment or directly by the administrator).
- the devices 6 of the client that wish to pair have to perform the action of getting close enough to the communication device 1.
- the user performs a scan in the working radio frequency band, detecting the codes issued by communication device 1 and all surrounding communication devices, which could be tens or more, discarding signals from other devices in the first phase.
- the client device 6 stores the power measurements and associates them with each received key.
- algorithmic processing is performed to select the communication device that is subject to pairing. This algorithm consists of the quadratic mean of the power measurements received, as well as an analysis of the power variation slopes.
- the paired communication device 1 will be that its power is greater than all the others, and if there are power differences less than a certain threshold (for example 3 dB), the greater its slope.
- a certain threshold for example 3 dB
- the client device 6 communicates directly with the communication device 1 or through third party equipment, to inform it of the process of pairing in progress. Once this communication has been received, the communication device 1 verifies that it is in fact the identification code it was issuing and goes on to respond to the client device 6 with a confirmation message, thus completing the pairing process.
- a second technique that can be used is passive light pairing.
- the communication device 1 has mechanisms for emitting light in a controlled manner, for example, LEDs or other luminescent mechanisms.
- the pairing procedure consists in the emission by the communication device 1 of bursts of variable duration of the order of milliseconds to seconds.
- An identification code of the communication device 1 is implied in the duration of the bursts.
- the identification code may be incorporated in the color of the light, or a mixture of burst and color duration. This code can be composed of its own code generated by the communication device, assigned in real time or previously by a third party (either data equipment or directly by the administrator).
- the client device 6 must include a photosensitive element, typically a camera or other type of component that can detect the intensity of the light, the presence of light or the color thereof.
- a photosensitive element typically a camera or other type of component that can detect the intensity of the light, the presence of light or the color thereof.
- the user device 5 will be focused so as to perceive the light source of the communication device 1. Once the sequence has been detected by the client device 6, it is able to extract said unique code that identifies the communication device 1.
- the user device 5 communicates directly with the communication device 1 or through third party equipment, to inform it of the process pairing in progress. Once this communication has been received, the communication device 1 verifies that it is in fact the identification code that it was issuing and goes on to respond to the user's device 5 with a confirmation message, thus completing the pairing process.
- a secondary communications channel which can be WiFi, or any other
- the communication device 1 verifies that it is in fact the identification code that it was issuing and goes on to respond to the user's device 5 with a confirmation message, thus completing the pairing process.
- Y - do not disturb, for example with white color
- Y - request the account to pay, for example in magenta color.
- the customer can link their own mobile device 6, for example mobile phone or tablet with the communication device through an application, which identifies by measuring the signal strength, for example Bluetooth®, the nearest mobile device and Gives you link priority.
- the user can download an application, to be able to benefit from many advantages and exclusive functionalities, such as accumulation of points, exclusive gifts, discounts, menu request directly, menu specific to their characteristics and tastes (vegetarian , salty dishes, meat, fish, etc.), recommendations of the system, customer classification, favorite dishes, etc., as well as share their experiences in the various social networks and be rewarded for it.
- system can systematically collect information about customer experience, data on tastes, preferences, objectives, habits / customs, times and satisfaction among others, and restaurant staff can receive structured reports in order to know their customers and thus manage their decisions, discount strategies / recommendations and be able to increase the service given to their customers, as well as provide for their purchase orders and promotions.
- the system also allows you to collect personal data, data on service times per event, number of events held by each waiter, number of tables served, best rated waiter, fastest, most efficient, classification of waiters' positions more voted, etc., and consequently the person in charge may adapt his incentive / motivation policy, and even his professional projection.
- the restaurant staff will have their own application, which will have two different interfaces: one to be displayed by the staff, where basically You will see the events that are being requested, the table number of the request and the time spent during your service.
- the other interface is for the owner or responsible for the management of the restaurant, where you will have resources to manage your business in real time. For example, it will have extended functions such as the following:
- the communication device may be in three positions, indicating three events or functions, in addition to its resting position.
- the device is configured as four rods connected to each other at a central point.
- Three of the four rods are provided with a light (2, 3, 4), while the fourth has no light, since it represents its resting state.
- the device 1 changes function or event simply by turning it, so that it will be the rod that is in the vertical position that determines the selected event or function.
- the device is designed to automatically detect its position to determine which rod is in the vertical position.
- the device comprises, among others, a gyroscope, an accelerometer, a module of Bluetooth communications, a WiFi communications module, a microprocessor with software and algorithms that develop the functionalities of the device.
- the events or functions are as follows:
- this position is the only one that does not emit light or messages, in addition, it can be customized according to the desired brand or advertising;
- the user will tilt the device by placing it in the position indicated by the "call the waiter” symbol, the position will be automatically identified and that area will be illuminated; this lighting will be done for 15 seconds at maximum intensity, and after 15 seconds it will flash for the next 10 seconds, in order to visually inform the waiter that the wait is getting too long; Simultaneously, the system communicates with the staff device, and shows the requested event, the table and the time that elapses on the staff interface and on the owner's interface. The waiter when he arrives at the table should put the device in the resting position, simply turning it.
- This function will be selected by the client repeating the same process as in the previous state, and will be used when the client wants privacy and is not disturbed under any circumstances.
- the light will be illuminated at maximum intensity for 10 seconds and will decrease its intensity by 50% and will remain permanently on, and it will also be communicated to the staff device, where an icon will appear indicating to the waiter that this table does not want to be disturbed.
- the customer must change the position of the communication device to the idle state to deactivate this function.
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Abstract
The invention relates to a communication device (1) comprising means for communicating one or more events, said means for communicating events comprising a plurality of light indicators (2, 3, 4), each one indicating an event, the light indicators (2, 3, 4) switching off or on automatically according to the orientation of the device. The system comprises: a communication device (1); a restaurant staff device (5) in two-way communication with the communication device (1); a client device (6) wirelessly connected to the communication device (1); and a data server (7) that sends information to the communication device (1), receives information from the staff device (5) and is in two-way communication with the client device (6). The invention provides a device and system that are more versatile, allowing multidirectional communication between the device, server, a software application of the restaurant and a software application of the client.
Description
DISPOSITIVO Y SISTEMA DE COMUNICACIÓN PARA RESTAURANTES DEVICE AND COMMUNICATION SYSTEM FOR RESTAURANTS
DESCRIPCIÓN DESCRIPTION
La presente invención se refiere a un dispositivo y a un sistema de comunicación para restaurantes, que permite la interacción y la comunicación entre los clientes y el personal del restaurante. The present invention relates to a device and a communication system for restaurants, which allows interaction and communication between customers and restaurant staff.
Antecedentes de la invención Background of the invention
En un restaurante es necesario que haya una comunicación entre los clientes y el personal del restaurante, por ejemplo, para solicitar algún plato, alguna bebida, pedir la cuenta, o simplemente para indicar que no se desea ser molestado. In a restaurant it is necessary to have a communication between customers and restaurant staff, for example, to request a dish, a drink, ask for the bill, or simply to indicate that you do not want to be disturbed.
En la actualidad es habitual que no haya ningún medio para comunicarse más que esperar a que la persona que te atiende pase cerca de tu mesa, para llamarle y solicitarle lo que se necesite. Esto a veces puede provocar retardos e incomodidades para los clientes. At present it is usual that there is no means to communicate but wait for the person who attends you to pass near your table, to call and request what is needed. This can sometimes cause delays and inconvenience to customers.
Para intentar evitar estos problemas existen dispositivos que permiten la comunicación unidireccional entre el cliente y el camarero, por ejemplo, se conocen dispositivos que incluyen pulsadores para avisar que desear la asistencia de un camarero o la cuenta, de manera que al presionar el pulsador correspondiente, el camarero recibe un aviso. To try to avoid these problems there are devices that allow unidirectional communication between the client and the waiter, for example, there are known devices that include push buttons to warn that you want the assistance of a waiter or the account, so that when you press the corresponding button, The waiter receives a notice.
Sin embargo, estos dispositivos conocidos presentan el inconveniente de que son poco versátiles, ya que su único objetivo es esta comunicación unidireccional y, además, no permiten identificar fácilmente la mesa que ha solicitado el servicio, ni permiten avisar al camarero de que no se desea ser molestado. However, these known devices have the disadvantage that they are not very versatile, since their only objective is this unidirectional communication and, in addition, they do not allow to easily identify the table that has requested the service, nor do they allow the waiter to warn that it is not desired be bothered.
Por lo tanto, el objetivo de la presente invención es proporcionar un dispositivo de comunicación y un sistema que incluya este dispositivo de comunicación, que sea más versátil, permitiendo la comunicación multidireccional entre el dispositivo, un servidor, una aplicación del restaurante y una aplicación del propio cliente.
Descripción de la invención Therefore, the objective of the present invention is to provide a communication device and a system that includes this communication device, which is more versatile, allowing multidirectional communication between the device, a server, a restaurant application and an application of the own customer Description of the invention
Con el dispositivo y el sistema de comunicación de la invención se consiguen resolver los inconvenientes citados, presentando otras ventajas que se describirán a continuación. With the device and the communication system of the invention, the aforementioned drawbacks are resolved, presenting other advantages that will be described below.
De acuerdo con un primer aspecto, la presente invención se refiere a un dispositivo de comunicación para restaurantes, que comprende medios para comunicar uno o más eventos, y se caracteriza porque dichos medios para comunicar eventos comprenden una pluralidad de indicadores luminosos, indicando cada uno un evento, apagándose o encendiéndose automáticamente los indicadores luminosos en función de la orientación del dispositivo. According to a first aspect, the present invention relates to a communication device for restaurants, which comprises means for communicating one or more events, and is characterized in that said means for communicating events comprise a plurality of light indicators, each indicating a event, automatically turning off or on the lights depending on the orientation of the device.
De acuerdo con una realización preferida, cada indicador luminoso está dispuesto en una varilla, estando unidas las varillas en un punto central, de manera que se ilumina la varilla que está colocada en una orientación substancialmente vertical. According to a preferred embodiment, each indicator light is arranged on a rod, the rods being connected at a central point, so that the rod that is placed in a substantially vertical orientation is illuminated.
Además, el dispositivo de comunicación también comprende ventajosamente medios de transmisión bidireccional para informar de un evento a un dispositivo del personal del restaurante. In addition, the communication device also advantageously comprises bidirectional transmission means for reporting an event to a restaurant staff device.
Preferiblemente, dicho dispositivo del personal del restaurante es una pulsera y/o un ordenador portátil o de sobremesa, y el dispositivo de comunicación también comprende medios de conexión inalámbrica con un dispositivo móvil del cliente y/o un servidor de datos. Preferably, said device of the restaurant staff is a bracelet and / or a laptop or desktop computer, and the communication device also comprises means of wireless connection with a mobile device of the client and / or a data server.
Según un segundo aspecto, la presente invención se refiere a un sistema de comunicación para restaurantes, que comprende: According to a second aspect, the present invention relates to a communication system for restaurants, comprising:
- un dispositivo de comunicación de acuerdo con una cualquiera de las reivindicaciones anteriores; - a communication device according to any one of the preceding claims;
- un dispositivo del personal del restaurante, en comunicación bidireccional con el dispositivo de comunicación;
- un dispositivo del cliente, conectado de manera inalámbrica con el dispositivo de comunicación; y - a device of the restaurant staff, in two-way communication with the communication device; - a client device, connected wirelessly with the communication device; Y
- un servidor de datos, que envía información al dispositivo de comunicación, recibe información desde el dispositivo del personal del restaurante y está en comunicación bidireccional con el dispositivo del cliente. - a data server, which sends information to the communication device, receives information from the restaurant staff's device and is in two-way communication with the client's device.
Ventajosamente, el dispositivo del cliente se conecta con el dispositivo de comunicación entre una pluralidad de dispositivos de comunicación cuya potencia de señal sea la mayor, o que emite una señal luminosa determinada. Advantageously, the client device is connected to the communication device between a plurality of communication devices whose signal strength is the greatest, or that emits a certain light signal.
Breve descripción de los dibujos Brief description of the drawings
Para mejor comprensión de cuanto se ha expuesto, se acompañan unos dibujos en los que, esquemáticamente y tan sólo a título de ejemplo no limitativo, se representa un caso práctico de realización. For a better understanding of how much has been exposed, some drawings are attached in which, schematically and only by way of non-limiting example, a practical case of realization is represented.
Las figuras 1a a 1 d son vistas en perspectiva del dispositivo de comunicación de acuerdo con la presente invención en sus cuatro posibles posiciones, según la realización; y Figures 1a to 1 d are perspective views of the communication device according to the present invention in its four possible positions, according to the embodiment; Y
La figura 2 es un esquema del sistema de comunicación de acuerdo con la presente invención. Descripción de una realización preferida Figure 2 is a scheme of the communication system according to the present invention. Description of a preferred embodiment
El sistema de acuerdo con la presente invención comprenden los siguientes componentes: - Dispositivo de comunicación: The system according to the present invention comprises the following components: - Communication device:
El dispositivo de comunicación 1 de acuerdo con la presente invención está encima de cada mesa y está dotado de tecnología inalámbrica, por ejemplo WiFi, Bluetooth® o Zigbee®. Por ejemplo, dispone de una batería de una duración máxima de 10 horas y el tiempo de recarga es de 45 minutos para el 100%. Este
elemento dispone de un sistema antirrobo, el cual se activa cuando el dispositivo detecta un movimiento inusual y continuado y lanza una alerta al director y al personal del restaurante. The communication device 1 according to the present invention is on each table and is equipped with wireless technology, for example WiFi, Bluetooth® or Zigbee®. For example, it has a maximum battery life of 10 hours and the recharge time is 45 minutes for 100%. This element has an anti-theft system, which is activated when the device detects an unusual and continuous movement and sends an alert to the director and the restaurant staff.
- Pulsera de los camareros: - Waiter bracelet:
Opcionalmente, los camareros pueden llevar una pulsera, que está enlazada con varios dispositivos de comunicación 1. La pulsera recibe los eventos que solicita el cliente asociado al número de mesa. Esta pulsera dispone de tecnología inalámbrica, por ejemplo Bluetooth®, y de una pequeña pantalla donde acumula varios eventos, por ejemplo cinco, a la vez por posición de solicitud, y si hay más eventos se mostraran en forma de bucle marcando el primer evento solicitado no atendido. Optionally, waiters can wear a bracelet, which is linked to several communication devices 1. The bracelet receives the events requested by the customer associated with the table number. This bracelet has wireless technology, for example Bluetooth®, and a small screen where it accumulates several events, for example five, at the same time per application position, and if there are more events they will be shown in a loop marking the first requested event not attended
- Cargador: - Charger:
Este elemento es para recargar las baterías de los dispositivos de comunicación. Es un cargador modular, con un modulo único para cargar varios dispositivos de comunicación. Este módulo se puede ir acoplando entre sí para tener más números de posiciones de carga. This item is for recharging the batteries of the communication devices. It is a modular charger, with a single module to load several communication devices. This module can be coupled to each other to have more numbers of load positions.
- Dispositivo del personal del restaurante: - Device of the restaurant staff:
Este dispositivo 5 será preferentemente un ordenador portátil o de sobremesa, o una tableta, incluyendo una aplicación para la gestión del negocio, y su funcionamiento se explica con detalle más adelante. This device 5 will preferably be a laptop or desktop computer, or a tablet, including an application for business management, and its operation is explained in detail below.
- Dispositivo del cliente: - Customer device:
El dispositivo 6 del cliente es su propio teléfono móvil o tableta, en la que se habrá instalado una aplicación para usuarios/clientes. Esta aplicación será gratuita y permitirá al cliente tener las ventajas del sistema y recogida de datos de la experiencia del cliente, tal como se explica con más detalle a continuación. The client device 6 is its own mobile phone or tablet, in which an application for users / customers will have been installed. This application will be free and will allow the client to have the advantages of the system and data collection of the customer experience, as explained in more detail below.
- Servidor: - Server:
Finalmente, el sistema también comprende un servidor 7 que estará conectado, preferentemente por Internet, con el dispositivo de comunicación 1 , con el dispositivo 5 del personal y con el dispositivo 6 del cliente. Su función principal es
gestionar todos los datos asociados con las aplicaciones del dispositivo 5 del personal y del dispositivo 6 del cliente. Finally, the system also comprises a server 7 that will be connected, preferably via the Internet, with the communication device 1, with the staff device 5 and with the client device 6. Its main function is manage all the data associated with the applications of the staff device 5 and the client device 6.
A continuación se describe dos métodos actualmente preferidos para emparejar el dispositivo del cliente con el dispositivo de comunicación de acuerdo con la presente invención. The following describes two currently preferred methods of pairing the client device with the communication device according to the present invention.
En primer lugar, debe entenderse por "emparejar" el hecho de asociar de forma unívoca, o crear un vínculo entre un único dispositivo del cliente con un único dispositivo de comunicación. First, it must be understood as "matching" the fact of associating in a unique way, or creating a link between a single client device with a single communication device.
La dificultad técnica consiste en poder establecer el emparejamiento entre el dispositivo 6 del cliente y el dispositivo de comunicación 1 sin establecer una comunicación directa, activa y bidireccional de datos entre ambos equipos. También debe tenerse en cuenta que en caso de establecerse dicha comunicación pueden aparecer efectos indeseados, como por ejemplo que uno de los dispositivos no sea capaz de mantener más de una comunicación simultánea, dejando de estar disponible para realizar múltiples emparejamientos simultáneos. The technical difficulty consists in being able to establish the pairing between the client device 6 and the communication device 1 without establishing a direct, active and bidirectional data communication between both teams. It should also be noted that if such communication is established, unwanted effects may occur, such as that one of the devices is not capable of maintaining more than one simultaneous communication, ceasing to be available to perform multiple simultaneous pairings.
Debe considerarse además que han de mantenerse unos criterios de capacidad de selección basada en la ubicuidad de ambos equipos, de modo que sólo sea posible el emparejamiento si ambos equipos están físicamente próximos, entendiendo en este caso próximos por distancias inferiores a 40 cm. It should also be considered that selection capacity criteria based on the ubiquity of both teams have to be maintained, so that pairing is only possible if both teams are physically close, in this case understanding close by distances less than 40 cm.
La primera solución técnica adoptada permite el emparejamiento simultáneo de varios dispositivos 6 del cliente y un dispositivo de comunicación 1. Para ello el dispositivo de comunicación 1 emite señales de radiofrecuencia que incluyen un código único, y este código puede estar compuesto de un código propio generado por dispositivo de comunicación, asignado en tiempo real o previamente por un tercero (sea equipo de datos o directamente por el administrador). The first technical solution adopted allows the simultaneous pairing of several client devices 6 and a communication device 1. For this, the communication device 1 emits radio frequency signals that include a unique code, and this code can be composed of a generated own code by communication device, assigned in real time or previously by a third party (either data equipment or directly by the administrator).
Los dispositivos 6 del cliente que deseen emparejarse han de realizar la acción de aproximarse lo suficiente al dispositivo de comunicación 1. En este proceso el usuario realiza un barrido en la banda de radiofrecuencia de trabajo, detectando los
códigos emitidos por el dispositivo de comunicación 1 y todos los dispositivos de comunicación circundantes, que pudieran ser decenas o más, descartando en una primera fase las señales provenientes de otros dispositivos. En esta fase, el dispositivo 6 del cliente almacena las medidas de potencia y las asocia a cada clave recibida. En tiempo real, a medida que llegan nuevas medidas, se realiza un procesado algorítmico para seleccionar el dispositivo de comunicación que es objeto de emparejamiento. Dicho algoritmo consiste en la media cuadrática de las medidas de potencia recibidas, así como un análisis de las pendientes de variación de potencia. The devices 6 of the client that wish to pair have to perform the action of getting close enough to the communication device 1. In this process the user performs a scan in the working radio frequency band, detecting the codes issued by communication device 1 and all surrounding communication devices, which could be tens or more, discarding signals from other devices in the first phase. In this phase, the client device 6 stores the power measurements and associates them with each received key. In real time, as new measurements arrive, algorithmic processing is performed to select the communication device that is subject to pairing. This algorithm consists of the quadratic mean of the power measurements received, as well as an analysis of the power variation slopes.
El dispositivo de comunicación 1 emparejado será el que su potencia sea mayor que todos los demás, y en caso de haber diferencias de potencia menores a un umbral determinado (por ejemplo 3 dB), el que mayor sea su pendiente. The paired communication device 1 will be that its power is greater than all the others, and if there are power differences less than a certain threshold (for example 3 dB), the greater its slope.
Una vez identificado correctamente el dispositivo de comunicación 1 , mediante un canal de comunicaciones secundario, que puede ser WiFi o cualquier otro, el dispositivo 6 del cliente se comunica directamente con el dispositivo de comunicación 1 o a través de terceros equipos, para informarle del proceso de emparejamiento en marcha. Recibida esta comunicación, el dispositivo de comunicación 1 verifica que efectivamente se trata del código identificativo que estaba emitiendo y pasa a responder al dispositivo 6 del cliente con un mensaje de confirmación, completando así el proceso de emparejamiento. Una segunda técnica que se puede utilizar es el emparejamiento pasivo por luz.Once the communication device 1 is correctly identified, by means of a secondary communication channel, which can be WiFi or any other, the client device 6 communicates directly with the communication device 1 or through third party equipment, to inform it of the process of pairing in progress. Once this communication has been received, the communication device 1 verifies that it is in fact the identification code it was issuing and goes on to respond to the client device 6 with a confirmation message, thus completing the pairing process. A second technique that can be used is passive light pairing.
Mediante esta técnica también es posible el emparejamiento de varios dispositivos 6 del cliente de forma simultánea con un dispositivo de comunicación 1. By this technique it is also possible to pair several devices 6 of the client simultaneously with a communication device 1.
El dispositivo de comunicación 1 dispone de mecanismos para emitir luz de forma controlada, por ejemplo, LEDs u otros mecanismos luminiscentes. El procedimiento de emparejamiento consiste en la emisión por parte del dispositivo de comunicación 1 de ráfagas de duración variable del orden de milisegundos hasta segundos. En la duración de las ráfagas va implícito un código de identificación propio del dispositivo de comunicación 1.
Además, el código de identificación puede estar incorporado en el color de la luz, o una mezcla de duración de ráfagas y colores. Este código puede estar compuesto de un código propio generado por el dispositivo de comunicación, asignado en tiempo real o previamente por un tercero (sea equipo de datos o directamente por el administrador). The communication device 1 has mechanisms for emitting light in a controlled manner, for example, LEDs or other luminescent mechanisms. The pairing procedure consists in the emission by the communication device 1 of bursts of variable duration of the order of milliseconds to seconds. An identification code of the communication device 1 is implied in the duration of the bursts. In addition, the identification code may be incorporated in the color of the light, or a mixture of burst and color duration. This code can be composed of its own code generated by the communication device, assigned in real time or previously by a third party (either data equipment or directly by the administrator).
El dispositivo 6 del cliente habrá de incluir un elemento fotosensible, típicamente una cámara u otro tipo de componente que pueda detectar la intensidad de la luz, la presencia de luz o el color de la misma. The client device 6 must include a photosensitive element, typically a camera or other type of component that can detect the intensity of the light, the presence of light or the color thereof.
El dispositivo 5 del usuario se enfocará de modo que perciba la fuente de luz del dispositivo de comunicación 1. Una vez detectada la secuencia por parte del dispositivo 6 del cliente, éste es capaz de extraer dicho código único que identifica al dispositivo de comunicación 1. The user device 5 will be focused so as to perceive the light source of the communication device 1. Once the sequence has been detected by the client device 6, it is able to extract said unique code that identifies the communication device 1.
Una vez identificado correctamente el dispositivo de comunicación 1 , mediante un canal de comunicaciones secundario, que puede ser WiFi, o cualquier otro, el dispositivo 5 de usuario se comunica directamente con el dispositivo de comunicación 1 o través de terceros equipos, para informarle del proceso de emparejamiento en marcha. Recibida esta comunicación, el dispositivo de comunicación 1 verifica que efectivamente se trata del código identificativo que estaba emitiendo y pasa a responder al dispositivo 5 del usuario con un mensaje de confirmación, completando así el proceso de emparejamiento. A continuación se explica con más detalle el funcionamiento del sistema de acuerdo con la presente invención, que está enfocado a incrementar los negocios de los restauradores a través de incrementar la satisfacción de los clientes mediante el conocimiento especifico de los mismos. El sistema permite a los clientes de restaurantes disfrutar plenamente de la experiencia, mediante un sistema que les permitirá solicitar atención del personal en el momento en el cual ellos lo soliciten mediante el dispositivo 1 de acuerdo con la presente invención, a través del cual se podría solicitar al menos tres eventos distintos: Once the communication device 1 is correctly identified, by means of a secondary communications channel, which can be WiFi, or any other, the user device 5 communicates directly with the communication device 1 or through third party equipment, to inform it of the process pairing in progress. Once this communication has been received, the communication device 1 verifies that it is in fact the identification code that it was issuing and goes on to respond to the user's device 5 with a confirmation message, thus completing the pairing process. Next, the operation of the system according to the present invention is explained in more detail, which is focused on increasing the businesses of the restaurateurs through increasing customer satisfaction through their specific knowledge. The system allows restaurant customers to fully enjoy the experience, through a system that will allow them to request personal attention at the time in which they request it through device 1 in accordance with the present invention, through which one could request at least three different events:
- llamar al camarero, por ejemplo con color azul; - call the waiter, for example with blue color;
- no molestar, por ejemplo con color blanco; y
- solicitar la cuenta para pagar, por ejemplo en color magenta. - do not disturb, for example with white color; Y - request the account to pay, for example in magenta color.
Estos eventos podrían solicitar mediante un único movimiento simple y rápido. Además, el cliente podrá enlazar su propio dispositivo móvil 6, por ejemplo teléfono móvil o tableta con el dispositivo de comunicación mediante una aplicación, que identifica mediante la medición de la potencia de la señal, por ejemplo Bluetooth®, el dispositivo móvil más próximo y le da prioridad de enlace. Una vez conectado al dispositivo de comunicación 1 , el usuario podrá descargarse una aplicación, para poder beneficiarse de muchas ventajas y funcionalidades exclusivas, como acumulación de puntos, regalos exclusivos, descuentos, solicitud de menú directamente, menú especifico a sus características y gustos (vegetariano, platos salados, carne, pescado, etc.), recomendaciones del sistema, clasificación de cliente, platos favoritos, etc., así como compartir sus experiencias en las diversas redes sociales y ser premiado por ello. These events could be requested through a single simple and fast movement. In addition, the customer can link their own mobile device 6, for example mobile phone or tablet with the communication device through an application, which identifies by measuring the signal strength, for example Bluetooth®, the nearest mobile device and Gives you link priority. Once connected to the communication device 1, the user can download an application, to be able to benefit from many advantages and exclusive functionalities, such as accumulation of points, exclusive gifts, discounts, menu request directly, menu specific to their characteristics and tastes (vegetarian , salty dishes, meat, fish, etc.), recommendations of the system, customer classification, favorite dishes, etc., as well as share their experiences in the various social networks and be rewarded for it.
Además, el sistema de acuerdo con la presente invención puede recoger información de forma sistemática sobre la experiencia de los clientes, datos sobre gustos, preferencias, objetivos, hábitos/costumbres, tiempos y satisfacción entre otros, y el personal del restaurante podrá recibir informes estructurados para poder conocer a sus clientes y gestionar así sus decisiones, estrategias de descuento/recomendaciones y poder incrementar el servicio dado a sus clientes, así como prever sus órdenes de compra y promociones. In addition, the system according to the present invention can systematically collect information about customer experience, data on tastes, preferences, objectives, habits / customs, times and satisfaction among others, and restaurant staff can receive structured reports in order to know their customers and thus manage their decisions, discount strategies / recommendations and be able to increase the service given to their customers, as well as provide for their purchase orders and promotions.
El sistema también permite recoger datos del personal, datos sobre los tiempos de servicio por evento, número de eventos realizados por cada camarero, número de mesas atendidas, camarero mejor valorado, el más rápido, el más eficiente, clasificación de posiciones de los camareros más votados, etc., y consecuentemente el responsable podrá adecuar su política de incentivación/motivación, e incluso su proyección profesional. The system also allows you to collect personal data, data on service times per event, number of events held by each waiter, number of tables served, best rated waiter, fastest, most efficient, classification of waiters' positions more voted, etc., and consequently the person in charge may adapt his incentive / motivation policy, and even his professional projection.
El personal del restaurante dispondrá de su propia aplicación, que tendrá dos interfaces diferentes: una para ser visualizada por el personal, donde básicamente
verán los eventos que se están solicitando, el número de mesa de la solicitud y el tiempo consumido durante su servicio. La otra interfaz es para el propietario o responsable de la gestión del restaurante, donde tendrá recursos para poder gestionar su negocio en tiempo real. Por ejemplo, tendrá funciones ampliadas tales como las siguientes: The restaurant staff will have their own application, which will have two different interfaces: one to be displayed by the staff, where basically You will see the events that are being requested, the table number of the request and the time spent during your service. The other interface is for the owner or responsible for the management of the restaurant, where you will have resources to manage your business in real time. For example, it will have extended functions such as the following:
- control en tiempo real de los eventos solicitados por todas las mesas y los tiempos de espera, - real-time control of the events requested by all tables and waiting times,
- podrá visualizar los perfiles de los clientes que se conecten al sistema y podrá visualizar qué posición de clasificación tienen y gestionar ofertas/regalos especiales en función de la misma, por ejemplo, podrá dar la bienvenida personalizada y ofrecerles su bebida favorita, etc. podrá recomendar comidas en función de sus gustos etc. - You can view the profiles of the clients that are connected to the system and you can view what classification position they have and manage special offers / gifts based on it, for example, you can give personalized welcome and offer them your favorite beverage, etc. You can recommend meals according to your tastes etc.
- dispondrá de un área de gestión del personal, altas/bajas, incidencias por camarero, puntuaciones por camarero, tiempos medios, eficiencia etc. - will have a staff management area, high / low, incidents per waiter, ratings per waiter, average times, efficiency etc.
- se podrán visualizar los últimos informes y podrá realizar cambios en su gestión en función de los mismos. - the latest reports can be viewed and changes can be made in their management based on them.
Como se ha indicado anteriormente, el dispositivo de comunicación de acuerdo con la presente invención puede estar en tres posiciones, indicando tres eventos o funciones, además de su posición de reposo. As indicated above, the communication device according to the present invention may be in three positions, indicating three events or functions, in addition to its resting position.
Para ello, de acuerdo con una realización preferida el dispositivo está configurado como cuatro varillas conectadas entre sí en un punto central. Tres de las cuatro varillas están provistas de una luz (2, 3, 4), mientras que la cuarta no tiene luz, ya que representa su estado de reposo. For this, according to a preferred embodiment, the device is configured as four rods connected to each other at a central point. Three of the four rods are provided with a light (2, 3, 4), while the fourth has no light, since it represents its resting state.
El dispositivo 1 de acuerdo con la presente invención cambia de función o de evento simplemente girándolo, de manera que será la varilla que quede en la posición vertical la que determine el evento o función seleccionada. The device 1 according to the present invention changes function or event simply by turning it, so that it will be the rod that is in the vertical position that determines the selected event or function.
El dispositivo está diseñado para que detecte automáticamente su posición para determinar qué varilla está en la posición vertical. Para ello el dispositivo comprende, entre otros, un giróscopo, un acelerómetro, un módulo de
comunicaciones Bluetooth, un módulo de comunicaciones WiFi, un microprocesador con un software y algoritmos que desarrollan las funcionalidades del dispositivo. Los eventos o funciones son las siguientes: The device is designed to automatically detect its position to determine which rod is in the vertical position. For this, the device comprises, among others, a gyroscope, an accelerometer, a module of Bluetooth communications, a WiFi communications module, a microprocessor with software and algorithms that develop the functionalities of the device. The events or functions are as follows:
- Reposo: - Rest:
Es el estado habitual inactivo, esta posición es la única que no emite luz ni mensajes, además, se podrá personalizar en función de la marca o publicidad deseada; It is the usual inactive state, this position is the only one that does not emit light or messages, in addition, it can be customized according to the desired brand or advertising;
- Llamar al camarero: - Call the waiter:
Para solicitar el evento "llamar al camarero" el usuario basculará el dispositivo colocándolo en la posición que indica el símbolo de "llamar al camarero", de forma automática se identificará la posición y se iluminará esa zona; esta iluminación se realizará durante 15 segundos a máxima intensidad, y pasados los 15 segundos realizará destellos durante los próximos 10 segundos, con el objetivo de informar visualmente al camarero de que la espera se está alargando demasiado; simultáneamente el sistema se comunica con el dispositivo del personal, y muestra en la interfaz del personal y en la interfaz del propietario el evento solicitado, la mesa y el tiempo que transcurre. El camarero cuando llegue a la mesa deberá poner el dispositivo en la posición de reposo, simplemente girándolo. To request the "call the waiter" event, the user will tilt the device by placing it in the position indicated by the "call the waiter" symbol, the position will be automatically identified and that area will be illuminated; this lighting will be done for 15 seconds at maximum intensity, and after 15 seconds it will flash for the next 10 seconds, in order to visually inform the waiter that the wait is getting too long; Simultaneously, the system communicates with the staff device, and shows the requested event, the table and the time that elapses on the staff interface and on the owner's interface. The waiter when he arrives at the table should put the device in the resting position, simply turning it.
- No molestar: - Do not disturb:
Esta función será seleccionada por el cliente repitiendo el mismo proceso que en el estado anterior, y será utilizado cuando el cliente quiera intimidad y no sea molestado bajo ningún concepto. En este caso la luz se iluminará a máxima intensidad durante 10 segundos y bajara su intensidad en un 50% y quedará permanentemente encendida, y también se comunicará al dispositivo del personal, donde saldrá un icono indicando al camarero que esa mesa no quiere ser molestada. El cliente deberá cambiar la posición del dispositivo de comunicación al estado de reposo para desactivar esta función. This function will be selected by the client repeating the same process as in the previous state, and will be used when the client wants privacy and is not disturbed under any circumstances. In this case, the light will be illuminated at maximum intensity for 10 seconds and will decrease its intensity by 50% and will remain permanently on, and it will also be communicated to the staff device, where an icon will appear indicating to the waiter that this table does not want to be disturbed. The customer must change the position of the communication device to the idle state to deactivate this function.
- Solicitar la cuenta:
Este estado se seleccionará por el cliente cuando desee pagar la cuenta, con la posibilidad de que se pueda pagar directamente a través del propio dispositivo del cliente. A pesar de que se ha hecho referencia a una realización concreta de la invención, es evidente para un experto en la materia que el dispositivo y el sistema descritos son susceptibles de numerosas variaciones y modificaciones, y que todos los detalles mencionados pueden ser sustituidos por otros técnicamente equivalentes, sin apartarse del ámbito de protección definido por las reivindicaciones adjuntas.
- Request the account: This status will be selected by the customer when he wishes to pay the bill, with the possibility that it can be paid directly through the client's own device. Although reference has been made to a specific embodiment of the invention, it is apparent to one skilled in the art that the described device and system are susceptible of numerous variations and modifications, and that all the mentioned details may be replaced by others. technically equivalent, without departing from the scope of protection defined by the appended claims.
Claims
1. Dispositivo de comunicación (1) para restaurantes, que comprende medios para comunicar uno o más eventos, caracterizado porque dichos medios para comunicar eventos comprenden una pluralidad de indicadores luminosos (2, 3, 4), indicando cada uno un evento, apagándose o encendiéndose automáticamente los indicadores luminosos (2, 3, 4) en función de la orientación del dispositivo. 1. Communication device (1) for restaurants, comprising means for communicating one or more events, characterized in that said means for communicating events comprise a plurality of light indicators (2, 3, 4), each indicating an event, turning off or automatically turning on the indicator lights (2, 3, 4) depending on the orientation of the device.
2. Dispositivo de comunicación (1) de acuerdo con la reivindicación 1 , en el que cada indicador luminoso (2, 3, 4) está dispuesto en una varilla, estando unidas las varillas en un punto central, de manera que se ilumina la varilla que está colocada en una orientación substancialmente vertical. 2. Communication device (1) according to claim 1, wherein each indicator light (2, 3, 4) is arranged on a rod, the rods being joined at a central point, so that the rod is illuminated which is placed in a substantially vertical orientation.
3. Dispositivo de comunicación (1) de acuerdo con la reivindicación 1 , que también comprende medios de transmisión bidireccional para informar de un evento a un dispositivo (5) del personal del restaurante. 3. Communication device (1) according to claim 1, which also comprises bidirectional transmission means for reporting an event to a device (5) of the restaurant staff.
4. Dispositivo de comunicación (1) de acuerdo con la reivindicación 3, en el que dicho dispositivo (5) del personal del restaurante es una pulsera y/o un ordenador portátil o de sobremesa. 4. Communication device (1) according to claim 3, wherein said device (5) of the restaurant staff is a bracelet and / or a laptop or desktop computer.
5. Dispositivo de comunicación de acuerdo con la reivindicación 1 , que también comprende medios de conexión inalámbrica con un dispositivo móvil (6) del cliente y/o un servidor de datos (7). 5. Communication device according to claim 1, which also comprises wireless connection means with a mobile device (6) of the client and / or a data server (7).
6. Sistema de comunicación para restaurantes, caracterizado porque comprende: 6. Communication system for restaurants, characterized in that it includes:
- un dispositivo de comunicación (1) de acuerdo con una cualquiera de las reivindicaciones anteriores; - a communication device (1) according to any one of the preceding claims;
- un dispositivo (5) del personal del restaurante, en comunicación bidireccional con el dispositivo de comunicación (1); - a device (5) of the restaurant staff, in two-way communication with the communication device (1);
- un dispositivo (6) del cliente, conectado de manera inalámbrica con el dispositivo
de comunicación (1); y - a customer device (6), connected wirelessly with the device of communication (1); Y
- un servidor de datos (7), que envía información al dispositivo de comunicación (1), recibe información desde el dispositivo (5) del personal del restaurante y está en comunicación bidireccional con el dispositivo (6) del cliente. - a data server (7), which sends information to the communication device (1), receives information from the device (5) of the restaurant staff and is in two-way communication with the device (6) of the client.
7. Sistema de comunicación para restaurantes según la reivindicación 6, en el que el dispositivo (6) del cliente se conecta con el dispositivo de comunicación (1) entre una pluralidad de dispositivos de comunicación (1) cuya potencia de señal sea la mayor. 7. Communication system for restaurants according to claim 6, wherein the client device (6) is connected to the communication device (1) between a plurality of communication devices (1) whose signal strength is the greatest.
8. Sistema de comunicación para restaurantes según la reivindicación 6, en el que el dispositivo (6) del cliente se conecta con el dispositivo de comunicación (1) entre una pluralidad de dispositivos de comunicación (1) que emite una señal luminosa determinada.
8. Communication system for restaurants according to claim 6, wherein the customer's device (6) is connected to the communication device (1) between a plurality of communication devices (1) that emits a certain light signal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/ES2016/070316 WO2017186975A1 (en) | 2016-04-27 | 2016-04-27 | Communication device and system for restaurants |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/ES2016/070316 WO2017186975A1 (en) | 2016-04-27 | 2016-04-27 | Communication device and system for restaurants |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| WO2017186975A1 true WO2017186975A1 (en) | 2017-11-02 |
Family
ID=60160153
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PCT/ES2016/070316 WO2017186975A1 (en) | 2016-04-27 | 2016-04-27 | Communication device and system for restaurants |
Country Status (1)
| Country | Link |
|---|---|
| WO (1) | WO2017186975A1 (en) |
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| WO2022220764A1 (en) * | 2021-04-13 | 2022-10-20 | Moza Teknoloji̇ Sanayi̇ Ve Ti̇caret Anoni̇m Şi̇rketi̇ | Waitstaff calling system with charging unit |
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| US20040034470A1 (en) * | 2002-08-15 | 2004-02-19 | Dennis Workman | Portable motion-activated position reporting device |
| US20080113618A1 (en) * | 2006-11-09 | 2008-05-15 | Sony Ericsson Mobile Communications Ab | Pairing system and method for mobile devices |
| US20110199215A1 (en) * | 2010-02-17 | 2011-08-18 | Magibrands, Inc. | Programmable touch-activated signaling device |
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| US20040034470A1 (en) * | 2002-08-15 | 2004-02-19 | Dennis Workman | Portable motion-activated position reporting device |
| US20080113618A1 (en) * | 2006-11-09 | 2008-05-15 | Sony Ericsson Mobile Communications Ab | Pairing system and method for mobile devices |
| US20110199215A1 (en) * | 2010-02-17 | 2011-08-18 | Magibrands, Inc. | Programmable touch-activated signaling device |
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