WO2017143821A1 - 一种基于物联网的洗衣管理系统 - Google Patents

一种基于物联网的洗衣管理系统 Download PDF

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Publication number
WO2017143821A1
WO2017143821A1 PCT/CN2016/107572 CN2016107572W WO2017143821A1 WO 2017143821 A1 WO2017143821 A1 WO 2017143821A1 CN 2016107572 W CN2016107572 W CN 2016107572W WO 2017143821 A1 WO2017143821 A1 WO 2017143821A1
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information
laundry
user
module
radio frequency
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PCT/CN2016/107572
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English (en)
French (fr)
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陈玲
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上海斐讯数据通信技术有限公司
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Publication of WO2017143821A1 publication Critical patent/WO2017143821A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/20—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for washing or drying articles, e.g. clothes, motor cars

Definitions

  • the present invention relates to the field of Internet of Things technologies, and in particular, to a laundry management system based on the Internet of Things.
  • a laundry is a business form that provides clothing washing services for the general public.
  • Laundry service providers convert their own product systems, service systems, technical systems, brand systems (including trademarks, trade names) into serviceized forms. Clean clothes that can be worn again, extend the service life of the clothes, ensure the appearance of the clothes, and let more people enjoy the clean and tidy clothes.
  • the Internet of Things is an important member of the new generation of communication technology. It realizes between people, things and things through three core technologies, namely sensor technology, RFID (Radio Frequency Identification) radio frequency technology and embedded system technology.
  • RFID Radio Frequency Identification
  • the intelligent interconnection has been widely used in the field of information technology.
  • how to apply the Internet of Things technology to the laundry and improve the intelligence level of the laundry has become an urgent problem to be solved.
  • the present invention provides an Internet of Things-based laundry management system, which realizes unified management of user information, clothing information, and laundry equipment through a management terminal, improves the intelligence level of the laundry, and greatly saves manpower and material resources. .
  • An Internet of Things-based laundry management system includes: a user terminal, a management terminal, a radio frequency identification reader, and a plurality of radio frequency identification tags, wherein
  • the user terminal is configured to acquire request information of the user and send the request information to the management terminal, and is configured to receive clothing status information fed back by the management terminal;
  • the radio frequency identification reader is respectively connected to the management terminal and the plurality of radio frequency identification tags, and the radio frequency identification reader is configured to write the laundry state information into the corresponding radio frequency identification tag, and is used to Reading the laundry status information in the RFID tag and transmitting it to the management terminal;
  • the radio frequency identification tag is disposed in association with the clothing and is communicatively coupled to the radio frequency identification reader, and the radio frequency identification tag receives the laundry state information written by the radio frequency identification reader and stores the same;
  • the management terminal is respectively communicably connected to the user terminal and the radio frequency identification reader, and the management terminal receives the clothing status information sent by the radio frequency identification reader and performs update management; and the management terminal receives the The request information of the user terminal is fed back to the request of the user terminal based on the status information read by the radio frequency identification reader.
  • the RFID reader updates the content in the RFID tag associated with the clothing in real time according to the clothing status information, and simultaneously sends the clothing status information to the management terminal for unified management.
  • the management terminal receives the clothing status information sent by the RFID reader, the current status of the clothing is also updated in real time, so that when the user needs to query the relevant status, the latest status can be timely fed back.
  • the user experience is greatly improved, and the user can timely understand the situation of cleaning the clothes, realize real-time transmission and interaction of information, and save manpower and material resources.
  • the management terminal includes a storage module and a control module that are associated with each other, and the storage module stores user information, clothing information associated with the user information, and storage laundry device information under the control of the control module;
  • the user information includes first identification information that uniquely identifies the user terminal, and the clothing information includes the clothing status information.
  • the management terminal uniformly manages the user information, the clothing information and the laundry equipment information of the laundry, and facilitates the information management of the laundry.
  • the user information includes: a user name associated with the user, a contact information of the user, and a contact address of the user, where the first identification information is a user name or a contact information of the user;
  • the clothing information includes: laundry washing time, number of clothes, weight of clothes, material of clothes, clothes a type of item, a cost of clothing, second identification information that uniquely identifies the clothing, third identification information of the radio frequency identification tag placed in association with the clothing, and clothing status information;
  • Laundry equipment information includes: equipment purchase time, equipment purchase price, equipment brand and equipment model, and after-sales telephone.
  • the management terminal further includes an association module respectively connected to the storage module and the control module, where the association module controls the user information, the second identification information that uniquely identifies the clothing, and the The third identification information of the radio frequency identification tag placed in association with the clothing is associated, and the related information is stored in the storage module.
  • the management terminal further includes a search module respectively connected to the storage module and the control module, and the control module controls the search module to find the user in the storage module based on the request information sent by the user terminal.
  • the clothing status information associated with the terminal is further fed back to the user terminal.
  • the user terminal includes: an information acquisition module, an information transmission module, an information receiving module, and an information release module, where
  • the information obtaining module is configured to acquire request information, comment information, and user selection information of the user; the selection information includes a user's selection of a laundry; the request information includes clothing status request information and pickup request information;
  • the information sending module is respectively connected to the information acquiring module and the management terminal, and the information sending module sends the obtained request information to the management terminal in the corresponding laundry;
  • the information receiving module is connected to the management terminal, and the information receiving module is configured to receive the laundry state information and the pickup feedback information fed back by the management terminal;
  • the information publishing module is connected to the information acquiring module, and the information publishing module is configured to publish the obtained evaluation information.
  • the user can publish the evaluation information of the laundry according to the information release module, so that other users can view the service situation of the relevant laundry, and then select the laundry with better service attitude to clean the laundry.
  • the above-mentioned pickup information is specifically information of the home pickup sent by the user, and the selection information is a laundry that the user selects to clean the laundry based on the evaluation information of each laundry room.
  • the laundry management system further includes a settlement center respectively connected to the user terminal and the management terminal, wherein the management terminal further includes a clearing module connected to the control module, and the control module controls the office based on the clothing information
  • the clearing module clears the laundry cleaning amount and feeds it back to the user terminal; the user terminal completes the payment of the laundry cleaning amount through the settlement center.
  • the user can directly realize the payment of the laundry cleaning amount at the user terminal, thereby providing convenience for the user.
  • each piece of clothing corresponds to a radio frequency identification tag placed in association therewith;
  • the same type of clothing of the same user corresponds to a radio frequency identification tag placed in association with it.
  • the label for the setting of the radio frequency identification tag, one can be set on each clothing, or the label can be performed according to the user, and the label can be used in other manners as long as the subsequent management can be facilitated.
  • the laundry management system realizes unified management of user information, clothing information and laundry equipment information in the laundry through the management terminal, and the staff can query, add, etc. the required information at any time, which is convenient and quick, and greatly reduces The workload of the staff in the laundry, the loss of information caused by the complicated work of the user's clothing classification and processing, and the handling of the clothes are delayed, and the operation efficiency of the laundry is improved;
  • the user's laundry is tagged using the radio frequency identification tag, and the clothing status information is updated in real time using the radio frequency identification reader, and the real-time information is statistically counted to the management terminal for unified management.
  • the relevant information can be fed back to the user in time, so that the laundry cleaning process in the laundry is transparent and timely, thereby greatly improving the user experience and providing convenience for the user.
  • FIG. 1 is a schematic structural view of a first embodiment of an Internet of Things-based laundry management system provided by the present invention
  • FIG. 2 is a schematic structural diagram of a first implementation manner of a management terminal according to the present invention.
  • FIG. 3 is a schematic structural diagram of a second implementation manner of a management terminal according to the present invention.
  • FIG. 4 is a schematic structural diagram of a third implementation manner of a management terminal according to the present invention.
  • FIG. 5 is a schematic structural diagram of a user terminal according to the present invention.
  • FIG. 6 is a schematic structural diagram of a second implementation manner of an Internet of Things-based laundry management system according to the present invention.
  • 100-laundry management system 110-user terminal, 120-management terminal, 130-radio frequency identification reader, 140-radio frequency identification tag, 150-settlement center, 111-information acquisition module, 112-information transmission module, 113-information reception Module, 114-Information Release Module, 121-Control Module, 122-Storage Module, 123-Association Module, 124-Find Module.
  • FIG. 1 is a schematic structural diagram of a first embodiment of an Internet of Things-based laundry management system 100 according to the present invention.
  • the laundry management system 100 includes: a user terminal 110 and a management terminal 120. a radio frequency identification reader 130 and a plurality of radio frequency identification tags 140 (such as the radio frequency identification tag 1, the radio frequency identification tag 2, ..., the radio frequency identification tag n in FIGS. 1 and 6), wherein the user terminal 110 and the management terminal 120
  • the communication terminal, the management terminal 120 is in communication with the RFID reader 130, and the RFID reader 130 is communicatively coupled to the RFID tag 140.
  • the RFID reader 130 immediately writes the changed laundry state information into the radio frequency identification tag 140 corresponding to the clothing; the radio frequency identification tag 140 receives the The laundry status information is then stored, and the laundry status information of the laundry is updated.
  • the laundry state information mentioned here includes the state in which the laundry is located, such as: the state to be cleaned, the state of the stain removal, the sterilization state, the cleaning state, the care state, the drying state, the hanging state, and the retrieved state. Etc.
  • the status information of the clothes is determined according to the process of washing clothes in different laundry stores.
  • the RFID reader 130 when a certain laundry is in a dry state and is currently in a hanging state, then The RFID reader 130 writes this clothing status information into the radio frequency identification tag 140 associated with the clothing, which is received by the radio frequency identification tag 140. At the same time, the RFID reader 130 reads the corresponding laundry status information from the RFID tag 140 and transmits it to the management terminal 120 to update the corresponding laundry status information in the management terminal 120. In this way, by labeling different clothes, intelligent management of the clothes is realized, and no corresponding state information is manually input, which reduces labor costs and improves work efficiency.
  • the user when the user needs to know the laundry status information of the laundry, the user first sends the request information of the laundry status to the management terminal 120 through the user terminal 110, specifically by sending the short message or the APP built in the user terminal 110 ( Application, application, etc. send request information to the management terminal 120.
  • the management terminal 120 After receiving the request information, the management terminal 120 searches for the latest updated clothing status information according to the identification information of the user terminal 110 (the first identification information described below), and feeds it back to the user terminal 110. Complete the user's real-time query of the clothing status information.
  • the radio frequency identification tag 140 may be disposed at a certain position of the laundry, or on the surface of the bag on which the laundry is placed, etc., in principle, as long as the laundry is unique during the cleaning process.
  • the corresponding radio frequency identification tag 140 can always follow the clothing, and is included in the content of the present embodiment.
  • the management terminal 120 when the status information of a certain item is in an up state (complete cleaning), the management terminal 120 actively sends a message to the user terminal 110 (such as a short message, an APP, etc.) to remind the user to come to pick up or pay for the delivery. Goods on the door.
  • a message such as a short message, an APP, etc.
  • the management terminal 120 includes a storage module 122 and a control module 121 that are associated with each other.
  • the storage module 122 stores user information under the control of the control module 121 (including for uniquely identifying the user terminal 110).
  • the first identification information and the laundry information associated with the user information, and the storage of the laundry device information.
  • the user information includes: a user name, a user contact mode, and a user contact address, and the first identifier information that uniquely identifies the user terminal 110 is a user name or a user contact information.
  • the laundry information includes: a laundry washing time, a laundry quantity, a laundry weight, a laundry material, a laundry type, a laundry fee, a second identification information uniquely identifying the laundry, a third identification information of the radio frequency identification tag 140 placed in association with the laundry, and the clothing
  • the status information is convenient for finding clothes during the laundry cleaning process, and is also convenient for the user to inquire about the state information of the clothes.
  • Laundry equipment information includes: Equipment purchase time, equipment purchase price, equipment brand and equipment model, after-sales telephone and fault repair, etc., facilitate asset management of laundry equipment in the laundry, statistics on laundry operations, and timely maintenance of various equipment Wait.
  • the laundry equipment here may be one or more of the following: vertical industrial washing machine, automatic petroleum washing machine, luxury fine machine, water softener, clothing dust disinfection machine, clothes stain removing machine, clothes conveyor , automatic steam generator, dryer, upper exhaust air self-suction rocker arm ironing table, etc., according to the actual situation in the laundry.
  • the clothes 1 to n are used to identify different clothes (as the second identification information), and in the process of marking, each piece of clothing may correspond to one piece of identification information, or may be of the same type.
  • the clothing (for example, can be put together for cleaning, etc.) corresponds to an identification information.
  • each of the second identification information corresponds to a third identification information (eg, a Service Set Identifier (Service Set Identifier) value), and the third identification information is used corresponding to the second identification information.
  • a third identification information eg, a Service Set Identifier (Service Set Identifier) value
  • each piece of clothing may correspond to a radio frequency identification tag 140 placed in association with the clothing, or the same type of clothing may be associated with a radio frequency identification tag 140 placed in association with the same type of clothing, so as to realize each piece of clothing.
  • Tracking process In a specific embodiment, if three pieces of clothing are sent by the same user, the three pieces of clothing are respectively identified by using the clothing 1, the clothing 2 and the clothing 3 as the second identification information, and the three radio frequency identification tags 140 are respectively used for this. Three pieces of clothing were labelled to complete the identification of the three pieces of clothing.
  • the clothing 1 is used as the second identification information to identify the two pieces of clothing, and the clothing 2 is used. Another piece of clothing is identified; at the same time, two types of clothing are separately labeled using two radio frequency identification tags 140.
  • the clothes sent by the same user can be labeled by using different radio frequency identification tags, or the same radio frequency identification tags can be used for labeling, but in the management terminal, different clothes under the same user name are unified. Manage.
  • the label of the laundry is realized, and after the RFID reader 130 completes the update of the laundry state information in the RFID tag 140 by writing, in the process of reading the information in the RFID tag 140: RF
  • the recognition reader 130 first reads its SSID value (third identification information) from the signal sent by the radio frequency identification tag 140, and reads the stored clothing state information according to the information corresponding to the tag (including the corresponding clothing) Second identification information), transmitted to the end of management In the terminal 120, the management terminal 120 saves the received clothing state information under the user information name associated with it, and updates the corresponding clothing state information.
  • the management terminal 120 includes, in addition to the storage module 122 and the control module 121 as shown in FIG. 2, an association module 123 connected to the storage module 122 and the control module 121, respectively, which is controlled by the control module 121.
  • the user information, the second identification information uniquely identifying the clothing, and the third identification information of the radio frequency identification tag 140 associated with the clothing are associated, and the associated information is stored in the storage module 122. In this way, after the management terminal 120 receives the request from the user, it can find the status information of the clothing associated with the user according to the associated information. As shown in FIG.
  • the management terminal 120 further includes a search module 124 connected to the storage module 122 and the control module 121, and the control module 121 controls the search module 124 to find and search in the storage module 122 based on the request information sent by the user terminal 110.
  • the clothing status information associated with the user terminal 110 is further fed back to the user terminal 110.
  • the user terminal 110 includes: an information acquiring module 111, an information sending module 112, an information receiving module 113, and an information releasing module 114, wherein the information sending module 112 and the information acquiring module 111 respectively
  • the information is transmitted to the management terminal 120
  • the information receiving module 113 is connected to the management terminal 120
  • the information distribution module 114 is connected to the information acquisition module 111.
  • the APP can be downloaded in the user terminal 110, so that during the working process, the user can select the laundry to be sent according to the selection information acquired by the information obtaining unit (the APP obtains the surrounding laundry through networking)
  • the information is displayed, the user can select a suitable laundry according to the evaluation information on the APP or the comprehensive factors such as the distance, and then enter the display interface of the laundry.
  • the user can make a telephone consultation according to the phone displayed on the laundry display interface (the laundry can be sent to the laundry in person), or the pickup request information can be sent to the management terminal 120 of the laundry through the APP. (ie, pick-up service request / laundry staff paid for pick-up).
  • the user when the user selects the pick-up, the user first needs to register in the management terminal 120, and fill in the user-related information, including the user name, contact information, address, and the like; thus, when the user sends the message through the information sending module 112.
  • the management terminal 120 can pick up the item at the agreed time and place, and send the corresponding pickup feedback information (information of the pickup time and location) back to the client, Real-time information interaction between the user terminal 110 and the management terminal 120.
  • the user terminal 110 After the user washes the laundry to the laundry, the user terminal 110 obtains through the information acquisition module 111.
  • the user's request information (clothing status request information) is taken and sent to the management terminal 120 through the information transmitting module 112; and then the clothing status information fed back by the management terminal 120 is received by the information receiving unit.
  • the user terminal 110 After the laundry is retrieved, the user terminal 110 acquires the user's evaluation information through the information acquisition module 111, including the excellent evaluation of the laundry, and the like, and issues it through the information distribution module 114.
  • FIG. 6 is a schematic structural diagram of a second implementation manner of the Internet of Things-based laundry management system 100 provided by the present invention.
  • the laundry management system 100 further includes a user and a user respectively.
  • the terminal 110 is connected to the settlement center 150 connected to the management terminal 120.
  • the management terminal 120 further includes a clearing module connected to the control module 121.
  • the control module 121 controls the clearing module to clear the laundry cleaning amount based on the clothing information, and feeds back to the user terminal.
  • the user terminal 110 completes the payment of the laundry cleaning amount through the settlement center 150.
  • the management terminal 120 of the laundry further includes a pushing module, which can perform the crediting activity of the personal account, the activity of pushing the store to the customer, and the discount information to attract the customer according to the need, thereby improving economic benefits.

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Abstract

本发明提供了一种基于物联网的洗衣管理系统，包括：用户终端，用于获取用户的请求信息并将请求信息发送至管理终端，且用于接收管理终端反馈的衣物状态信息；射频识别阅读器，用于将衣物状态信息写入对应的射频识别标签中，且用于从射频识别标签中读取衣物状态信息并将其发送至管理终端；射频识别标签，接收射频识别阅读器写入的衣物状态信息并对其进行存储；管理终端，接收射频识别阅读器发送的衣物状态信息并进行更新管理；且管理终端接收用户终端的请求信息，并基于射频识别阅读器读取的状态信息对用户终端的请求进行反馈。其使用射频识别标签对用户送洗的衣物进行标签使得洗衣店内衣物清洗过程透明化，大大提高了用户体验，为用户提供便利。

Description

一种基于物联网的洗衣管理系统 技术领域
本发明涉及物联网技术领域，尤其涉及一种基于物联网的洗衣管理系统。
背景技术
洗衣店是指一种专门为大众提供服装洗涤服务的商业形态，洗衣服务商把自己开发的产品系统、服务系统、技术系统、品牌系统(包括商标，商号)，以服务化的形式，转化成干净的能再穿的衣服，延长衣物的使用寿命，保障穿着的美观，让更多的人享受到干净的、整洁的衣服。
目前，随着人们生活水平的提高，越来越多的人倾向于将衣物送去洗衣店中清洗，但是，洗衣店现有的技术缺乏对用户信息、衣物信息等的统一管理，即用户将衣物送去洗衣店之后，一般都需要以亲自前往洗衣店或是要以拨打电话询问等方式查看衣物的清洗情况，做不到随时查询自己衣物的清洗状态，从而给用户带来诸多不便。
物联网是新一代通信技术的重要成员，其通过三大核心技术，即传感器技术、RFID(Radio Frequency Identification，无线射频识别)射频技术、嵌入式系统技术来实现人与物、物与物之间的智能互联，在信息技术领域得到了越来越广泛的应用。针对目前洗衣店中存在的问题，如何将物联网技术应用到洗衣店，提高洗衣店的智能化水平成为了亟需解决的问题。
发明内容
针对上述问题，本发明提供了一种基于物联网的洗衣管理系统，其通过管理终端实现对用户信息、衣物信息以及洗衣设备的统一管理，提高了洗衣店的智能化水平，大大节约了人力物力。
本发明提供的技术方案如下：
一种基于物联网的洗衣管理系统，包括：用户终端、管理终端、射频识别阅读器以及多个射频识别标签，其中，
所述用户终端，用于获取用户的请求信息并将所述请求信息发送至所述管理终端，且用于接收所述管理终端反馈的衣物状态信息；
所述射频识别阅读器，分别与所述管理终端和所述多个射频识别标签通信连接，所述射频识别阅读器用于将衣物状态信息写入对应的射频识别标签中，且用于从所述射频识别标签中读取衣物状态信息并将其发送至管理终端；
所述射频识别标签，与衣物关联放置，且与所述射频识别阅读器通信连接，所述射频识别标签接收所述射频识别阅读器写入的衣物状态信息并对其进行存储；
所述管理终端，分别与所述用户终端和所述射频识别阅读器通信连接，所述管理终端接收所述射频识别阅读器发送的衣物状态信息并进行更新管理；且所述管理终端接收所述用户终端的请求信息，并基于所述射频识别阅读器读取的状态信息对用户终端的请求进行反馈。
在本技术方案中，射频识别阅读器根据衣物状态信息实时对与衣物关联放置的射频识别标签中的内容进行更新，同时将衣物状态信息发送至管理终端中进行统一管理。管理终端接收到射频识别阅读器发送的衣物状态信息同样会对该衣物的当前状态进行实时更新，这样，当用户需要查询相关状态时，能够及时反馈最新状态。大大提高了用户体验，便于用户及时了解清洗衣物的情况，实现信息的实时传递和交互，节约人力物力。
进一步优选地，所述管理终端中包括相互关联的存储模块和控制模块，所述存储模块在所述控制模块的控制下存储用户信息及与该用户信息关联的衣物信息、以及存储洗衣设备信息；其中，所述用户信息包括唯一标识用户终端的第一标识信息，所述衣物信息包括所述衣物状态信息。
在本技术方案中，管理终端对洗衣店的用户信息、衣物信息和洗衣设备信息进行统一管理，便于洗衣店的信息管理。
进一步优选地，所述用户信息包括：相互关联的用户名、用户联系方式以及用户联系地址，所述第一标识信息为用户名或用户联系方式；
和/或，
所述衣物信息包括：衣物送洗时间、衣物数量、衣物重量、衣物材质、衣 物类型、衣物费用、唯一标识衣物的第二标识信息、与该衣物关联放置的射频识别标签的第三标识信息以及衣物状态信息；
和/或，
洗衣设备信息包括：设备购入时间、设备购入价格、设备品牌以及设备型号以及售后电话。
进一步优选地，所述管理终端中还包括分别与所述存储模块和控制模块连接的关联模块，所述关联模块在控制模块的控制下将用户信息、唯一标识衣物的第二标识信息以及与该衣物关联放置的射频识别标签的第三标识信息进行关联，并将关联信息存储在存储模块中。
进一步优选地，所述管理终端中还包括分别与所述存储模块和控制模块连接的查找模块，所述控制模块基于用户终端发送的请求信息控制所述查找模块在存储模块中查找到与该用户终端关联的衣物状态信息，进而将其反馈回用户终端。
进一步优选地，所述用户终端中包括：信息获取模块、信息发送模块、信息接收模块以及信息发布模块，其中，
所述信息获取模块，用于获取用户的请求信息、评论信息以及用户的选择信息；所述选择信息包括用户对洗衣店的选择；所述请求信息包括衣物状态请求信息和取件请求信息；
信息发送模块，分别与所述信息获取模块和管理终端连接，所述信息发送模块将获取的请求信息发送至对应洗衣店内的管理终端；
信息接收模块，与所述管理终端连接，所述信息接收模块用于接收所述管理终端反馈的衣物状态信息和取件反馈信息；
所述信息发布模块，与所述信息获取模块连接，所述信息发布模块用于将获取的评价信息发布出去。
在本技术方案中，用户可以根据信息发布模块发布对洗衣店的评价信息，这样其他用户可以查看相关洗衣店的服务情况，进而选择服务态度较佳的洗衣店进行衣物的清洗。上述取件信息，具体为用户发送的上门取件的信息，选择信息为用户基于各个洗衣间的评价信息选择的清洗衣物的洗衣店。
进一步优选地，所述洗衣管理系统中还包括分别与所述用户终端和管理终端连接的结算中心，所述管理终端中还包括与控制模块连接的清算模块，所述控制模块基于衣物信息控制所述清算模块对衣物清洗金额进行清算，并将其反馈至用户终端；所述用户终端通过所述结算中心完成衣物清洗金额的支付。
在本技术方案中，用户可以直接在用户终端实现衣物清洗金额的支付，为用户提供便利。
进一步优选地，每件衣物对应一个与之关联放置的射频识别标签；
或，
同一用户同一类型衣物对应一个与之关联放置的射频识别标签。
在本技术方案中，对于射频识别标签的设置，即可以每个衣物上都设置一个，也可以根据用户来进行标签，还可以采用其他方式进行标签，只要能够便于后续的管理都行。
本发明提供的基于物联网的洗衣管理系统，能够带来以下有益效果：
在本发明提供的洗衣管理系统通过管理终端实现对洗衣店内的用户信息、衣物信息以及洗衣设备信息的统一管理，工作人员可以随时对需要的信息进行查询、添加等处理，方便快捷，且大大减轻了洗衣店内的工作人员的工作量、减少由用户衣物的分类处理和查询处理等繁杂工作的过程中造成的信息丢失、衣服处理滞留等问题、提高了洗衣店的运营效率；
另外，在本发明中，使用射频识别标签对用户送洗的衣物进行标签，且使用射频识别阅读器对衣物状态信息进行实时更新，再将实时信息统计到管理终端中进行统一管理。当用户发出查询衣物状态的请求信息时，可以及时向用户反馈相关的信息，使得洗衣店内衣物清洗过程透明化、同时具备及时性，大大提高了用户体验，为用户提供便利。
附图说明
下面将以明确易懂的方式，结合附图说明优选实施方式，对上述特性、技术特征、优点及其实现方式予以进一步说明。
图1为本发明提供的基于物联网的洗衣管理系统第一种实施方式结构示意图；
图2为本发明中管理终端第一种实施方式结构示意图；
图3为本发明中管理终端第二种实施方式结构示意图；
图4为本发明中管理终端第三种实施方式结构示意图；
图5为本发明中用户终端结构示意图；
图6为本发明提供的基于物联网的洗衣管理系统第二种实施方式结构示意图。
附图标号说明：
100-洗衣管理系统，110-用户终端，120-管理终端，130-射频识别阅读器，140-射频识别标签，150-结算中心，111-信息获取模块，112-信息发送模块，113-信息接收模块，114-信息发布模块，121-控制模块，122-存储模块，123-关联模块，124-查找模块。
具体实施方式
为了更清楚地说明本发明实施例或现有技术中的技术方案，下面将对照附图说明本发明的具体实施方式。显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图，并获得其他的实施方式。
如图1所示为本发明提供的基于物联网的洗衣管理系统100第一种实施方式的结构示意图，从图中可以看出，在该洗衣管理系统100中包括：用户终端110、管理终端120、射频识别阅读器130以及多个射频识别标签140(如图1和图6中的射频识别标签1、射频识别标签2、……、射频识别标签n)，其中，用户终端110与管理终端120通信连接，管理终端120与射频识别阅读器130通信连接，射频识别阅读器130与射频识别标签140通信连接。在工作过程中，当某一清洗衣物的衣物状态信息发生变化时，射频识别阅读器130随即将变更后的衣物状态信息写入该衣物对应的射频识别标签140中；射频识别标签140接收到该衣物状态信息，随即进行存储，对该衣物的衣物状态信息进行更新。更具体来说，这里说的衣物状态信息包括衣物所处的状态，如：待清洗状态、去渍状态、除菌状态、清洗状态、护理状态、烘干状态、上挂状态、已取回状态等，当然，这里的衣物状态信息要根据不同洗衣店中清洗衣物的流程来定。在一个具体实施例中，当某一衣物完成了烘干状态、目前正处于上挂状态，则 射频识别阅读器130会将这一衣物状态信息写入与该衣物关联放置的射频识别标签140中，射频识别标签140接收到这一衣物状态信息对其进行存储。与此同时，射频识别阅读器130从该射频识别标签140中读取相应的衣物状态信息，并将其发送至管理终端120，更新管理终端120中相应的衣物状态信息。这样，通过对不同衣物进行标签，实现对衣物的智能化管理，不再需要人工输入相应的状态信息，降低了人工成本，提高了工作效率。
在本实施方式中，当用户需要了解送洗衣物的衣物状态信息，则用户首先通过用户终端110将衣物状态的请求信息发送至管理终端120，具体可以通过发送短信或者用户终端110内置的APP(Application，应用程序)等方式向管理终端120发送请求信息。管理终端120接收到请求信息之后，根据发送的请求信息的用户终端110的标识信息(同下述第一标识信息)查找到最新更新的衣物状态信息，并将其反馈回用户终端110，以此完成用户对衣物状态信息的实时查询。要说明的是，在本实施方式中，射频识别标签140即可以设置在衣物的某个位置上、或设置在放置衣物的袋子表面等，原则上来说，只要在衣物清洗的过程中与衣物唯一对应的射频识别标签140能够一直跟随该衣物，都包括在本实施方式的内容中。
在本实施方式中，当某一衣物的状态信息为上挂状态(完成清洗)，则管理终端120主动发送信息至用户终端110(如短信、APP等)，提醒用户前来取件或有偿送货上门。
如图2所示，在本实施方式中，管理终端120中包括相互关联的存储模块122和控制模块121，存储模块122在控制模块121的控制下存储用户信息(包括用于唯一标识用户终端110的第一标识信息)及与该用户信息关联的衣物信息、以及存储洗衣设备信息。具体来说，用户信息包括：相互关联的用户名、用户联系方式以及用户联系地址，唯一标识用户终端110的第一标识信息为用户名或用户联系方式等。衣物信息包括：衣物送洗时间、衣物数量、衣物重量、衣物材质、衣物类型、衣物费用、唯一标识衣物的第二标识信息、与该衣物关联放置的射频识别标签140的第三标识信息以及衣物状态信息，便于衣物清洗过程中查找衣物，同时也便于用户对衣物状态信息的查询。洗衣设备信息包括： 设备购入时间、设备购入价格、设备品牌以及设备型号、售后电话以及故障维修等，便于对洗衣店内的洗衣设备进行资产管理、对洗衣店运营的财务进行统计以及便于及时对各个设备进行维修等。更具体来说，这里的洗衣设备可以为以下的一种或多种：立式工业洗衣机、自动石油洗衣机、奢侈品精细机、软水器、衣物菌尘消毒机、衣物去渍机、衣物传送机、自动蒸汽发生器、烘干机、上排风自吸风摇臂熨烫台等，具体根据洗衣店内实际情况设定。
更进一步来说，在本实施方式中，使用衣物1～n对不同的衣物进行标识(作为上述第二标识信息)，在标识的过程中，可以每件衣物对应一个标识信息，也可以同一类衣物(如，可以放在一起清洗等)的衣物对应一个标识信息。同时，每个第二标识信息对应一个第三标识信息(如，每个标签出厂时固有SSID(Service Set Identifier，服务集标识)值)，与第二标识信息对应的，在使用第三标识信息对衣物进行标签的过程中，可以每件衣物对应一个与之关联放置的射频识别标签140，也可以同一用户同一类型衣物对应一个与之关联放置的射频识别标签140等，以便实现对每件衣物的跟踪处理。在一个具体实施例中，若同一用户送来3件衣物，则使用衣物1、衣物2和衣物3作为第二标识信息分别这3件衣物进行标识，同时使用3个射频识别标签140分别对这3件衣物进行标签，以此完成对这3件衣物的标识。在另一个实施例中，若该用户送来的3件衣物中有两件为同一类(如，都是衬衫等)，则使用衣物1作为第二标识信息标识这两件衣物，使用衣物2标识另外一件衣物；同时使用两个射频识别标签140分别对上述两类衣物进行标签。可以看出，在本实施方式中，同一用户送洗的衣物可以使用不同射频识别标签进行标签，也可以使用相同的射频识别标签进行标签，但在管理终端中，同一用户名下的不同衣物统一进行管理。
根据以上方法实现对送洗衣物的标签，且射频识别阅读器130通过写入的方式完成了射频识别标签140中衣物状态信息的更新之后，在读取射频识别标签140中信息的过程中：射频识别阅读器130首先从射频识别标签140发出的信号中读取其SSID值(第三标识信息)，并根据该标签对应的信息，将其存储的衣物状态信息读取出来(包括该衣物对应的第二标识信息)，传输到管理终 端120中；管理终端120将接收到的衣物状态信息保存在与之关联的用户信息名下，对相应衣物状态信息进行更新。
如图3所示，管理终端120中除了包括如图2所示的存储模块122和控制模块121，还包括分别与存储模块122和控制模块121连接的关联模块123，其在控制模块121的控制下将用户信息、唯一标识衣物的第二标识信息以及与该衣物关联放置的射频识别标签140的第三标识信息进行关联，并将关联信息存储在存储模块122中。这样，当管理终端120接收到用户的请求之后，就能根据关联信息查找到与该用户关联衣物的状态信息。如图4所示，管理终端120中还包括分别与存储模块122和控制模块121连接的查找模块124，控制模块121基于用户终端110发送的请求信息控制查找模块124在存储模块122中查找到与该用户终端110关联的衣物状态信息，进而将其反馈回用户终端110。
在本实施方式中，如图5所示，用户终端110中包括：信息获取模块111、信息发送模块112、信息接收模块113以及信息发布模块114，其中，信息发送模块112分别与信息获取模块111和管理终端120连接，信息接收模块113与管理终端120连接，信息发布模块114与信息获取模块111连接。在具体实施例中，可以在用户终端110中下载APP，这样在工作过程中，用户可以根据信息获取单元获取的选择信息来选定要送洗的洗衣店(该APP通过联网获取周边洗衣店的信息并在进行显示，用户可以根据APP上的评价信息或者距离等综合因素选择合适的洗衣店)，进而进入该洗衣店的显示界面。选定好洗衣店之后，用户可以根据该洗衣店显示界面显示的电话进行电话咨询(可选择亲自将衣物送去洗衣店)，也可以通过APP向该洗衣店的管理终端120发送取件请求信息(即上门取件服务请求/洗衣店工作人员有偿上门取件)。更具体来说，当用户选择上门取件，则需先在管理终端120中进行注册，并填写用户相关信息，包括用户名、联系方式、住址等；这样，当用户通过信息发送模块112发送取件请求信息至管理终端120中时，管理终端120即可在约定的时间和地点上门取件，并将对应的取件反馈信息(确认取件时间和地点的信息)发送回客户端中，实现用户终端110和管理终端120之间的实时信息交互。
当用户将衣物送洗到洗衣店之后，用户终端110通过信息获取模块111获 取用户的请求信息(衣物状态请求信息)，并通过信息发送模块112发送至管理终端120；之后再通过信息接收单元接收管理终端120反馈的衣物状态信息。
当清洗衣物取回之后，用户终端110通过信息获取模块111获取用户的评价信息，包括对洗衣店的优良评价等，并通过信息发布模块114将其发布出去。
如图6所示为本发明提供的基于物联网的洗衣管理系统100第二种实施方式的结构示意图，从图中可以看出，在该实施方式中，洗衣管理系统100中还包括分别与用户终端110和管理终端120连接的结算中心150，管理终端120中还包括与控制模块121连接的清算模块，控制模块121基于衣物信息控制清算模块对衣物清洗金额进行清算，并将其反馈至用户终端110；用户终端110通过结算中心150完成衣物清洗金额的支付。
此外，洗衣店的管理终端120还包括推送模块，其可以根据需要进行个人账户的积分活动、向客户推送店铺的活动、折扣信息来招揽客户，提高经济收益。
应当说明的是，上述实施例均可根据需要自由组合。以上所述仅是本发明的优选实施方式，应当指出，对于本技术领域的普通技术人员来说，在不脱离本发明原理的前提下，还可以做出若干改进和润饰，这些改进和润饰也应视为本发明的保护范围。

Claims (9)

  1. 一种基于物联网的洗衣管理系统，其特征在于，包括：用户终端、管理终端、射频识别阅读器以及多个射频识别标签，其中，
    所述用户终端，用于获取用户的请求信息并将所述请求信息发送至所述管理终端，且用于接收所述管理终端反馈的衣物状态信息；
    所述射频识别阅读器，分别与所述管理终端和所述多个射频识别标签通信连接，所述射频识别阅读器用于在衣物的处理状态发生变化时将衣物状态信息写入对应的射频识别标签中，且用于从所述射频识别标签中读取衣物状态信息并将其发送至管理终端；
    所述射频识别标签，与衣物关联放置，且与所述射频识别阅读器通信连接，所述射频识别标签接收所述射频识别阅读器写入的衣物状态信息并对其进行存储；
    所述管理终端，分别与所述用户终端和所述射频识别阅读器通信连接，所述管理终端接收所述射频识别阅读器发送的衣物状态信息并进行更新管理；且所述管理终端接收所述用户终端的请求信息，并基于所述射频识别阅读器读取的状态信息对用户终端的请求进行反馈。
  2. 如权利要求1所述的洗衣管理系统，其特征在于，所述管理终端中包括相互关联的存储模块和控制模块，所述存储模块在所述控制模块的控制下存储用户信息及与该用户信息关联的衣物信息、以及存储洗衣设备信息；其中，所述用户信息包括唯一标识用户终端的第一标识信息，所述衣物信息包括所述衣物状态信息。
  3. 如权利要求2所述的洗衣管理系统，其特征在于，
    所述用户信息包括：相互关联的用户名、用户联系方式以及用户联系地址，所述第一标识信息为用户名或用户联系方式；
    和/或，
    所述衣物信息包括：衣物送洗时间、衣物数量、衣物重量、衣物材质、衣物类型、衣物费用、唯一标识衣物的第二标识信息、与该衣物关联放置的射频 识别标签的第三标识信息以及衣物状态信息；
    和/或，
    洗衣设备信息包括：设备购入时间、设备购入价格、设备品牌以及设备型号以及售后电话。
  4. 如权利要求3所述的洗衣管理系统，其特征在于，所述管理终端中还包括分别与所述存储模块和控制模块连接的关联模块，所述关联模块在控制模块的控制下将用户信息、唯一标识衣物的第二标识信息以及与该衣物关联放置的射频识别标签的第三标识信息进行关联，并将关联信息存储在存储模块中。
  5. 如权利要求4所述的洗衣管理系统，其特征在于，所述管理终端中还包括分别与所述存储模块和控制模块连接的查找模块，所述控制模块基于用户终端发送的请求信息控制所述查找模块在存储模块中查找到与该用户终端关联的衣物状态信息，并将其反馈回用户终端。
  6. 如权利要求1-5任意一项所述的洗衣管理系统，其特征在于，所述用户终端中包括：信息获取模块、信息发送模块、信息接收模块以及信息发布模块，其中，
    所述信息获取模块，用于获取用户的请求信息、评论信息以及用户的选择信息；所述选择信息包括用户对洗衣店的选择；所述请求信息包括衣物状态请求信息和取件请求信息；
    信息发送模块，分别与所述信息获取模块和管理终端连接，所述信息发送模块将获取的请求信息发送至对应洗衣店内的管理终端；
    信息接收模块，与所述管理终端连接，所述信息接收模块用于接收所述管理终端反馈的衣物状态信息和取件反馈信息；
    所述信息发布模块，与所述信息获取模块连接，所述信息发布模块用于将获取的评价信息发布出去。
  7. 如权利要求1-5任意一项所述的洗衣管理系统，其特征在于，所述洗衣管理系统中还包括分别与所述用户终端和管理终端连接的结算中心，所述管理终端中还包括与控制模块连接的清算模块，所述控制模块基于衣物信息控制所述清算模块对衣物清洗金额进行清算，并将其反馈至用户终端；所述用户终端 通过所述结算中心完成衣物清洗金额的支付。
  8. 如权利要求6所述的洗衣管理系统，其特征在于，所述洗衣管理系统中还包括分别与所述用户终端和管理终端连接的结算中心，所述管理终端中还包括与控制模块连接的清算模块，所述控制模块基于衣物信息控制所述清算模块对衣物清洗金额进行清算，并将其反馈至用户终端；所述用户终端通过所述结算中心完成衣物清洗金额的支付。
  9. 如权利要求1-5、8任意一项所述的洗衣管理系统，其特征在于，
    每件衣物对应一个与之关联放置的射频识别标签；
    或，
    同一用户同一类型衣物对应一个与之关联放置的射频识别标签。
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