WO2017024875A1 - 一种语音信息反馈方法、装置及电视机 - Google Patents

一种语音信息反馈方法、装置及电视机 Download PDF

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Publication number
WO2017024875A1
WO2017024875A1 PCT/CN2016/084574 CN2016084574W WO2017024875A1 WO 2017024875 A1 WO2017024875 A1 WO 2017024875A1 CN 2016084574 W CN2016084574 W CN 2016084574W WO 2017024875 A1 WO2017024875 A1 WO 2017024875A1
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Prior art keywords
voice information
user
voice
module
recording
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Ceased
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PCT/CN2016/084574
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English (en)
French (fr)
Inventor
董延京
姚菲
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Le Holdings Beijing Co Ltd
Leshi Zhixin Electronic Technology Tianjin Co Ltd
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Le Holdings Beijing Co Ltd
Leshi Zhixin Electronic Technology Tianjin Co Ltd
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Priority to US15/219,735 priority Critical patent/US20170048585A1/en
Publication of WO2017024875A1 publication Critical patent/WO2017024875A1/zh
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/41—Structure of client; Structure of client peripherals
    • H04N21/422—Input-only peripherals, i.e. input devices connected to specially adapted client devices, e.g. global positioning system [GPS]
    • H04N21/42203—Input-only peripherals, i.e. input devices connected to specially adapted client devices, e.g. global positioning system [GPS] sound input device, e.g. microphone
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/472—End-user interface for requesting content, additional data or services; End-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification, for manipulating displayed content
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/16—Sound input; Sound output
    • G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/41—Structure of client; Structure of client peripherals
    • H04N21/422—Input-only peripherals, i.e. input devices connected to specially adapted client devices, e.g. global positioning system [GPS]
    • H04N21/42204—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor
    • H04N21/42206—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor characterized by hardware details
    • H04N21/42222—Additional components integrated in the remote control device, e.g. timer, speaker, sensors for detecting position, direction or movement of the remote control, microphone or battery charging device
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
    • H04N21/442—Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed, the storage space available from the internal hard disk
    • H04N21/44204—Monitoring of content usage, e.g. the number of times a movie has been viewed, copied or the amount which has been watched
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application

Definitions

  • the present application relates to the field of electronic information technology, and in particular, to a voice information feedback method, apparatus, and television set.
  • Smart TV is an intelligent multimedia terminal that conforms to the trend of “networking” and “intelligence” of TV sets. It has the content of programs from various channels such as the Internet and video equipment, and the content that consumers need most is large. Features that are clearly displayed on the screen.
  • the increase of smart TV functions has increased the probability of problems, and the desire of users to feedback personal problems has become more and more intense, especially for emerging smart devices. When users encounter problems, they are more likely to come through convenient channels. Feedback question.
  • the problem feedback mechanism in the process of playing a program on a television in the prior art is relatively rigid, and the user can only select several limited types of product designers to provide problem feedback, and these predetermined types may not meet the needs of the user. At this time, the user will not be able to effectively communicate the problems they have encountered, and will not solve the user's problems.
  • the embodiment of the present application provides a voice information feedback method, device, and television set, which are used to implement feedback of problems encountered by a user during use of a television set by means of voice information, so that the television set can collect user voice information and Feedback to the server, so that users can feedback the problem, so that the problem can be solved quickly and effectively.
  • the voice information feedback interface is output, and the voice information feedback interface includes prompt information for recording voice information
  • the recorded voice information is sent to the server when an instruction to submit the recorded voice message is received.
  • the first module is configured to output a voice information feedback interface, where the voice information feedback interface includes prompt information for recording voice information, if the instruction for opening the voice information feedback interface is received;
  • a second module configured to receive and record voice information of the user
  • the third module is configured to send the recorded voice information to the server when receiving an instruction to submit the recorded voice information.
  • a television set provided by the embodiment of the present application includes: a memory, and one or more processors, the television further includes:
  • the first module, the second module, and the third module are stored in the memory and configured to be executed by the one or more processors.
  • the voice information feedback interface is output, and the voice information feedback interface includes prompt information for recording voice information; receiving and recording the voice information of the user;
  • the recorded voice information is sent to the server, so that the feedback of the problem encountered by the user during the use of the television is realized by means of the voice information, so that the television can transmit the user voice.
  • Information collection and counter Feed to the server, so that users can feedback the problem, so that the problem can be solved quickly and effectively.
  • FIG. 1 is a schematic diagram of a voice information feedback interface according to an embodiment of the present application
  • FIG. 2 is a schematic diagram of a voice recording process performed by a user through a voice information feedback interface according to an embodiment of the present disclosure
  • FIG. 3 is a schematic diagram of a voice recording process performed by a user through a voice information feedback interface according to an embodiment of the present disclosure
  • FIG. 4 is a schematic diagram of a voice information recording process according to an embodiment of the present application.
  • FIG. 5 is a schematic flowchart diagram of a voice information feedback method according to an embodiment of the present disclosure
  • FIG. 6 is a schematic structural diagram of a voice information feedback apparatus according to an embodiment of the present disclosure.
  • FIG. 7 is a schematic structural diagram of a television set according to an embodiment of the present application.
  • the technical solution provided by the embodiment of the present application is used to implement feedback of problems encountered by the user during use of the television through voice information, so that the television can collect and feed the user voice information to the server, so that the user can feedback the problem. So that the problem can be solved quickly and effectively.
  • the technical solution provided by the embodiment of the present application breaks the limitation of the feedback of the existing product problem, so that the user can freely feedback when encountering problems in the process of using the television.
  • the TV will jump directly to the problem feedback application (APP) and open.
  • APP problem feedback application
  • the voice information feedback interface allows users to report problems by recording voice.
  • the voice information feedback interface is as shown in FIG. 1 .
  • the voice recording process performed by the user through the voice information feedback interface the user can collect voice through the voice input device of the remote controller and transmit the voice to the television, and the voice is recorded by the television. Therefore, the user can record a voice to describe his or her own problem as desired. Specifically, the user can press the remote control voice button according to the prompt in the voice information feedback interface to start recording, and release the voice button of the remote controller after the recording is finished. The recording will be automatically saved on the TV.
  • a recording saved to the local TV will also display the voice file and duration on the voice information feedback interface, so that the user can conveniently view and play the recorded voice information. If the user feels unclear or does not express clearly during the viewing process, he or she may choose to re-record the voice.
  • the voice feedback interface will provide a button for re-recording. If the user selects the button through the remote control, the new voice will be re-executed. Recording, the last recorded voice file will be deleted after the recording is finished; if the user is not willing to submit the voice message, the voice file can also be deleted by remote control.
  • the specific voice information recording process includes:
  • Step S401 If an instruction to open the voice information feedback interface is received, the user interface (UI) layer outputs a voice information feedback interface, and listens for a broadcast event of the voice start input and the voice stop input.
  • UI user interface
  • the user interface (UI) layer outputs a voice information feedback interface, for example, when the user inputs a voice command “I want to feedback the question” using voice input, or Click the “Question Feedback” icon on the main interface to enter the voice information feedback interface. Click the “Record Voice” button on the voice information feedback interface to open the voice recording interface of the dialog style.
  • the listening voice starts to input and the broadcast event of the voice stop input, in preparation for starting the recording.
  • Step S402 Receive a broadcast event in which the voice starts input, and start recording of the feedback voice.
  • the voice input is started through the remote controller at the same time, and at the same time, the television monitors the broadcast event that the voice starts to input, and then performs voice recording, and the voice microphone icon of the UI layer starts to flash, prompting Voice is being entered and voice recording is started.
  • Step S403 The television receives the broadcast event of the voice stop input, starts to save the voice and stops monitoring the broadcast event of the voice start input and the voice stop input.
  • the television system issues a broadcast of the user's audio stop input.
  • the voice microphone icon is grayed out, prompting the user to end the recording. Save the user recording and stop listening for the broadcast event that starts the voice input and the voice stops input.
  • Step S404 When the user selects a button for playing the audio file recorded by the user through the remote controller, the user recorded voice is played for the user's reference.
  • step S403 the system audio file is saved in the memory card directory of the television system, and the UI layer displays the duration of the entry to the user.
  • the user clicks the play button of the interface the user starts to call the system's audio player to play the audio recorded by the user.
  • Step S405 Upload the voice file to the server according to the subsequent operation of the user.
  • the UI layer provides user operations, depending on the actual situation of the recording.
  • the user clicks Re-record the last recording is deleted and the user is ready to record again.
  • Click Delete to delete the last recording and exit.
  • Click the submit button to generate a complete feedback message, including the user-recorded voice file, submitted to the server.
  • the re-recording, deleting, and submitting are all the button options provided on the voice information feedback interface, and the user can click and select the corresponding button through the remote controller.
  • the technical solution provided by the embodiment of the present application can perform feedback input of user questions by using voice instead of text.
  • the short board for inputting and interacting with the TV terminal is avoided, the trouble of the user inputting the TV is reduced, and the information that can be input is more detailed, and the feedback problem is more clear.
  • a voice information feedback method provided by the embodiment of the present application includes:
  • the voice information feedback interface includes prompt information for recording voice information
  • the instruction for opening the voice information feedback interface may be received by the remote controller, and the command is transmitted to the television set by the remote controller; or the instruction for opening the voice information feedback interface is directly received by the television.
  • the instruction to open the voice information feedback interface is, for example, a voice command of the user, "I want to feedback the question.”
  • S102 Receive and record voice information of the user.
  • the voice information of the user may be received by the remote controller, the remote controller transmits the voice information to the television, and the voice information of the user is recorded by the television; or the voice information of the user may be directly received by the television, and Record the user's voice information.
  • the recorded voice information is sent to the server.
  • the television may directly receive the instruction that the user clicks and selects the recorded voice information on the voice information feedback interface, and sends the recorded voice information. Give the server.
  • the operation of the voice information feedback implemented by the user using the television can be completed by the cooperation of the remote controller.
  • the television is a touch television and has a voice input function
  • the user can also The operation of voice information feedback is realized directly through the television.
  • the television set may also be a terminal device such as a computer, a PAD, or a mobile phone.
  • the voice information feedback interface further includes a play button of the recorded voice information
  • the method further includes:
  • the recorded voice information is played when a click command of the play button is received. For example, when the selection instruction of the play button is received by the remote controller, the recorded voice information is played.
  • the method when receiving the click command of the play button, the method further comprises: outputting a prompt interface including a re-recording voice information button and/or deleting the recorded voice information button.
  • the method further includes:
  • the voice information is re-recorded.
  • the method further includes:
  • the method further includes:
  • the receiving and recording the voice information of the user includes:
  • a voice information feedback apparatus provided by an embodiment of the present application includes:
  • the first module 11 is configured to output a voice information feedback interface, where the voice information feedback interface includes prompt information for recording voice information, if the instruction for opening the voice information feedback interface is received;
  • the second module 12 is configured to receive and record voice information of the user
  • the third module 13 is configured to send the recorded voice information to the server when receiving an instruction to submit the recorded voice information.
  • the voice information feedback interface further includes a play button of the recorded voice information
  • the third module is further configured to:
  • the recorded voice information is played when a click command of the play button is received.
  • the third module when receiving the click command of the play button, is further configured to: output a prompt interface including a re-recording voice information button and/or deleting the recorded voice information button.
  • the third module is further configured to:
  • the voice information is re-recorded.
  • the third module is further configured to:
  • the first module outputs a voice information feedback interface, and is further configured to: monitor a broadcast event of a voice start input and a voice stop input.
  • the second module is specifically configured to:
  • a television set provided by an embodiment of the present application includes a memory 21 and one or more processors 22, wherein the television further includes: a first module 11, a second module 12, and a third module. 13; the first module 11, the second module 12, and the third module 13 are all stored in the memory 21 and configured to be executed by the one or more processors 22;
  • the first module 11 is configured to output a voice information feedback interface, where the voice information feedback interface includes prompt information for recording voice information, if the instruction for opening the voice information feedback interface is received;
  • the second module 12 is configured to receive and record voice information of the user
  • the third module 13 is configured to send the recorded voice information to the server when receiving an instruction to submit the recorded voice information.
  • the device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separate, and the components displayed as units may or may not be physical units, ie may be located A place, or it can be distributed to multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the embodiment. Those of ordinary skill in the art can understand and implement without deliberate labor.

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  • Databases & Information Systems (AREA)
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  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Audiology, Speech & Language Pathology (AREA)
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Abstract

一种语音信息反馈方法、装置及电视机，用以通过语音信息的方式实现用户在电视机使用过程中遇到的问题的反馈，使得电视机可以将用户语音信息收集并反馈给服务器，便于用户反馈问题，从而使得问题可以得到快速有效的解决。本申请提供的一种语音信息反馈方法，包括：若收到开启语音信息反馈界面的指令，则输出语音信息反馈界面，所述语音信息反馈界面中包括录制语音信息的提示信息；接收并录制用户的语音信息；当收到需要提交已录制的语音信息的指令时，将已录制的语音信息发送给服务器。

Description

一种语音信息反馈方法、装置及电视机
本申请要求在2015年8月12日提交中国专利局、申请号为201510497735.4、发明名称为“一种语音信息反馈方法、装置及一种电视机”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及电子信息技术领域，特别涉及一种语音信息反馈方法、装置及电视机。
背景技术
智能电视是顺应电视机“网络化”、“智能化”的趋势而出现的一种智能多媒体终端，具备从因特网、视频设备等多种渠道获得节目内容，并将消费者最需要的内容在大屏幕上清晰地展现的功能。智能电视功能的增多，使得出现问题的概率也随之增大，用户期望反馈个人问题的愿望也越来越强烈，尤其是新兴智能设备，当用户遇到问题时，更期望通过方便的渠道来反馈问题。
目前智能电视上提供用户反馈的厂家和APP有很多，由于电视上的交互方式的限制，均采用预先设定一些问题类型，例如播放卡顿、意见建议等。由用户切换焦点来选择模块以及提交的方式。这些问题一般不会进行更新，由产品设计之初就定好，后期若有变化则通过升级来扩充或改变可以选择的问题类型。
综上所述，现有技术中电视机播放节目过程中的问题反馈机制比较死板，用户只能选择产品设计者所提供的几种有限类型进行问题反馈，这些预定类型也许并不能满足用户的需求，此时用户将无法有效传达自己遇到的问题，也解决不了用户的问题。
发明内容
本申请实施例提供了一种语音信息反馈方法、装置及电视机，用以通过语音信息的方式实现用户在电视机使用过程中遇到的问题的反馈，使得电视机可以将用户语音信息收集并反馈给服务器，便于用户反馈问题，从而使得问题可以得到快速有效的解决。
本申请实施例提供的一种语音信息反馈方法，包括：
若收到开启语音信息反馈界面的指令，则输出语音信息反馈界面，所述语音信息反馈界面中包括录制语音信息的提示信息；
接收并录制用户的语音信息；
当收到需要提交已录制的语音信息的指令时，将已录制的语音信息发送给服务器。
本申请实施例提供的一种语音信息反馈装置，包括：
第一模块，配置为若收到开启语音信息反馈界面的指令，则输出语音信息反馈界面，所述语音信息反馈界面中包括录制语音信息的提示信息；
第二模块，配置为接收并录制用户的语音信息；
第三模块，配置为当收到需要提交已录制的语音信息的指令时，将已录制的语音信息发送给服务器。
本申请实施例提供的一种电视机，包括：存储器，以及一个或者多个处理器，所述电视机还包括：
上述第一模块、第二模块以及第三模块，所述第一模块、第二模块以及第三模块被存储在所述存储器中并被配置成由所述一个或多个处理器执行。
本申请实施例中，若收到开启语音信息反馈界面的指令，则输出语音信息反馈界面，所述语音信息反馈界面中包括录制语音信息的提示信息；接收并录制用户的语音信息；当收到需要提交已录制的语音信息的指令时，将已录制的语音信息发送给服务器，从而通过语音信息的方式实现了用户在电视机使用过程中遇到的问题的反馈，使得电视机可以将用户语音信息收集并反 馈给服务器，便于用户反馈问题，从而使得问题可以得到快速有效的解决。
附图说明
为了更清楚地说明本申请实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作一简单地介绍，显而易见地，下面描述中的附图是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1为本申请实施例提供的一种语音信息反馈界面示意图；
图2为本申请实施例提供的用户通过语音信息反馈界面进行的语音录制过程示意图；
图3为本申请实施例提供的用户通过语音信息反馈界面进行的语音录制过程示意图；
图4为本申请实施例提供的一种语音信息录制流程示意图；
图5为本申请实施例提供的一种语音信息反馈方法的流程示意图；
图6为本申请实施例提供的一种语音信息反馈装置的结构示意图；
图7为本申请实施例提供的一种电视机的结构示意图。
具体实施方式
为使本申请实施例的目的、技术方案和优点更加清楚，下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例是本申请一部分实施例，而不是全部的实施例。基于本申请中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。
本申请实施例提供的技术方案，用以通过语音信息的方式实现用户在电视机使用过程中遇到的问题的反馈，使得电视机可以将用户语音信息收集并反馈给服务器，便于用户反馈问题，从而使得问题可以得到快速有效的解决。
下面结合附图对本申请实施例提供的技术方案进行介绍。
本申请实施例提供的技术方案，打破现有产品问题反馈的限制，使用户在使用电视机的过程中遇到问题时可以随意进行反馈。在使用电视机的过程中的任意场景下，只要用户通过遥控器上的语音输入装置说出“我要反馈问题”等关键词，电视机将直接跳转至问题反馈应用(APP)中并打开语音信息反馈界面，用户可以在该界面通过录制语音的方式进行问题反馈。其中，所述的语音信息反馈界面，例如图1所示。
那么，本申请实施例中，用户通过语音信息反馈界面进行的语音录制过程，参见图2所示，用户可以通过遥控器的语音输入器件采集语音，并传输给电视机，由电视机录制该语音，从而使得用户可以录制一段语音随心所欲的描述自己的问题，具体地，用户可以根据语音信息反馈界面中的提示按住遥控器语音键便可以开始录音，录制结束后松开遥控器的语音键，录音将自动保存在电视机中。
参见图3，保存到电视机本地的一段录音也会在语音信息反馈界面上显示语音文件和时长，使用户可以方便查看和播放已录制的语音信息。用户在查看过程中如果觉得不清晰或者意思没有表达清楚，可以选择重新录制语音，语音信息反馈界面中将提供重新录制的按钮，若用户通过遥控器选择了该按钮，则将重新进行新的语音录制，录制结束后将删除上一次录制的语音文件；若用户不愿意提交语音信息，也可以通过遥控器选择删除该语音文件。
参见图4，具体的语音信息录制过程包括：
步骤S401：若收到开启语音信息反馈界面的指令，则用户界面(UI)层输出语音信息反馈界面，并监听语音开始输入与语音停止输入的广播事件。
具体地，若收到开启语音信息反馈界面的指令，则用户界面(UI)层输出语音信息反馈界面，例如可以是当用户使用语音输入“我要反馈问题”的语音指令，或者在电视机的主界面点击“问题反馈”图标，即可进入语音信息反馈界面，在该语音信息反馈界面点击“录制语音”按钮则打开会话(dialog)样式的语音录制界面。并且同时，监听语音开始输入与语音停止输入的广播事件，为开始录音做准备。
步骤S402：接收语音开始输入的广播事件，开始反馈语音的录制。
当有用户手动按下遥控器的语音键时，同时通过遥控器开始进行语音的输入，同时电视机监听到语音开始输入的广播事件后，进行语音录制，UI层面语音麦克风图标开始闪动，提示语音正在输入，开始记录语音输入。
步骤S403：电视机接收语音停止输入的广播事件，开始保存语音并停止监听语音开始输入与语音停止输入的广播事件。
当有用户手动松开遥控器的语音键时，电视机系统发出用户音频停止输入的广播，在UI层面，语音麦克风图标置灰，提示用户录音结束。保存用户录音，并停止监听语音开始输入与语音停止输入的广播事件。
步骤S404：当用户通过遥控器选择了播放用户录制的音频文件的按钮时，播放用户录制的语音，供用户参考。
在步骤S403后，系统音频文件保存在电视机系统的存储卡目录下，UI层会给用户展示录入时长。用户点击界面的播放按键，则开始调用系统的音频播放器，播放用户录制的音频。
步骤S405：根据用户的后续操作，将语音文件上传服务器。
UI层提供用户操作，根据录音的实际情况。用户点击重新录制，则删除上一次录音并准备用户再次录制，点击删除，则删除上次录音并退出。点击提交按键，则生成一份完整的反馈信息，其中包括用户录制的语音文件，提交至服务器。
其中，所述的重新录制、删除、提交，均是语音信息反馈界面上提供的按键选项，用户通过遥控器即可以实现相应按键的点击选中。
由此可见，本申请实施例提供的技术方案，可以通过语音替代文字进行用户问题的反馈录入。避免了电视机端输入交互的短板，减少了用户使用电视机输入的麻烦，而且可以录入的信息更为详尽，反馈的问题也更加清晰。
综上所述，在电视机侧，参见图5，本申请实施例提供的一种语音信息反馈方法，包括：
S101、若收到开启语音信息反馈界面的指令，则输出语音信息反馈界面， 所述语音信息反馈界面中包括录制语音信息的提示信息；
本申请实施例中，可以通过遥控器接收开启语音信息反馈界面的指令，由遥控器将该指令传递给电视机；或者，直接由电视机接收开启语音信息反馈界面的指令。所述的开启语音信息反馈界面的指令，例如是用户的一个语音指令“我要反馈问题”。
S102、接收并录制用户的语音信息；
本申请实施例中，可以通过遥控器接收用户的语音信息，遥控器将语音信息传递给电视机，由电视机录制用户的语音信息；或者，也可以直接由电视机接收用户的语音信息，并录制用户的语音信息。
S103、当收到需要提交已录制的语音信息的指令时，将已录制的语音信息发送给服务器；
其中，例如，可以是当通过所述遥控器接收到用户在所述语音信息反馈界面上选择的需要反馈已录制的语音信息的指令时，将已录制的语音信息发送给服务器。或者，若电视机是可触控的电视机，也可以是电视机直接接收用户在所述语音信息反馈界面上点击选择的需要反馈已录制的语音信息的指令时，将已录制的语音信息发送给服务器。
也就是说，本申请实施例中，用户使用电视机实现的语音信息反馈的操作，可以在遥控器的配合下完成，若电视机是触控电视机，并具有语音输入功能，则用户也可以直接通过电视机实现语音信息反馈的操作。所述的电视机，也可以是电脑、PAD、手机等终端设备。
较佳地，所述语音信息反馈界面中还包括已录制的语音信息的播放按钮，所述方法还包括：
当接收到所述播放按钮的点击指令时，播放所述已录制的语音信息。例如，当通过所述遥控器接收到所述播放按钮的选择指令时，播放所述已录制的语音信息。
较佳地，当收到所述播放按钮的点击指令时，所述方法还包括：输出包括重新录制语音信息按钮和/或删除已录制的语音信息按钮的提示界面。
较佳地，所述方法还包括：
当收到所述重新录制语音信息按钮的点击指令时，重新录制语音信息。
较佳地，所述方法还包括：
当收到所述删除已录制的语音信息按钮的点击指令时，删除已录制的语音信息。
较佳地，所述输出语音信息反馈界面的同时，所述方法还包括：
监听语音开始输入与语音停止输入的广播事件。
较佳地，所述接收并录制用户的语音信息，具体包括：
接收用户音频输出开始的广播事件，并开始录制用户的语音信息；
接收用户音频停止输出的广播事件，并在所述语音信息反馈界面提示用户录音结束，并且保存用户的语音信息，并停止监听语音开始输入与语音停止输入的广播事件。
与上述方法相对应地，参见图6，本申请实施例提供的一种语音信息反馈装置，包括：
第一模块11，配置为若收到开启语音信息反馈界面的指令，则输出语音信息反馈界面，所述语音信息反馈界面中包括录制语音信息的提示信息；
第二模块12，配置为接收并录制用户的语音信息；
第三模块13，配置为当收到需要提交已录制的语音信息的指令时，将已录制的语音信息发送给服务器。
较佳地，所述语音信息反馈界面中还包括已录制的语音信息的播放按钮，所述第三模块还配置为：
当接收到所述播放按钮的点击指令时，播放所述已录制的语音信息。
较佳地，当收到所述播放按钮的点击指令时，所述第三模块还配置为：输出包括重新录制语音信息按钮和/或删除已录制的语音信息按钮的提示界面。
较佳地，所述第三模块还配置为：
当收到所述重新录制语音信息按钮的点击指令时，重新录制语音信息。
较佳地，所述第三模块还配置为：
当收到所述删除已录制的语音信息按钮的点击指令时，删除已录制的语音信息。
较佳地，所述第一模块输出语音信息反馈界面的同时，还配置为：监听语音开始输入与语音停止输入的广播事件。
较佳地，所述第二模块具体配置为：
接收用户音频输出开始的广播事件，并开始录制用户的语音信息；
接收用户音频停止输出的广播事件，并在所述语音信息反馈界面提示用户录音结束，并且保存用户的语音信息，并停止监听语音开始输入与语音停止输入的广播事件。
参见图7，本申请实施例提供的一种电视机，包括存储器21，以及一个或者多个处理器22，其中，所述电视机还包括：第一模块11、第二模块12以及第三模块13；所述第一模块11、第二模块12以及第三模块13都被存储在所述存储器21中并被配置成由所述一个或多个处理器22执行；
其中，所述第一模块11配置为若收到开启语音信息反馈界面的指令，则输出语音信息反馈界面，所述语音信息反馈界面中包括录制语音信息的提示信息；
第二模块12，配置为接收并录制用户的语音信息；
第三模块13，配置为当收到需要提交已录制的语音信息的指令时，将已录制的语音信息发送给服务器。
以上所描述的装置实施例仅仅是示意性的，其中所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部模块来实现本实施例方案的目的。本领域普通技术人员在不付出创造性的劳动的情况下，即可以理解并实施。
通过以上的实施方式的描述，本领域的技术人员可以清楚地了解到各实 施方式可借助软件加必需的通用硬件平台的方式来实现，当然也可以通过硬件。基于这样的理解，上述技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来，该计算机软件产品可以存储在计算机可读存储介质中，如ROM/RAM、磁碟、光盘等，包括若干指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行各个实施例或者实施例的某些部分所述的方法。
最后应说明的是：以上实施例仅用以说明本申请的技术方案，而非对其限制；尽管参照前述实施例对本申请进行了详细的说明，本领域的普通技术人员应当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分技术特征进行等同替换；而这些修改或者替换，并不使相应技术方案的本质脱离本申请各实施例技术方案的精神和范围。

Claims (11)

  1. 一种语音信息反馈方法，其特征在于，所述方法包括：
    若收到开启语音信息反馈界面的指令，则输出语音信息反馈界面，所述语音信息反馈界面中包括录制语音信息的提示信息；
    接收并录制用户的语音信息；
    当收到需要提交已录制的语音信息的指令时，将已录制的语音信息发送给服务器。
  2. 根据权利要求1所述的方法，其特征在于，所述语音信息反馈界面中还包括已录制的语音信息的播放按钮，所述方法还包括：
    当接收到所述播放按钮的点击指令时，播放所述已录制的语音信息。
  3. 根据权利要求2所述的方法，其特征在于，当收到所述播放按钮的点击指令时，所述方法还包括：输出包括重新录制语音信息按钮和/或删除已录制的语音信息按钮的提示界面。
  4. 根据权利要求1所述的方法，其特征在于，所述输出语音信息反馈界面的同时，所述方法还包括：
    监听语音开始输入与语音停止输入的广播事件。
  5. 根据权利要求4所述的方法，其特征在于，所述接收并录制用户的语音信息，具体包括：
    接收用户音频输出开始的广播事件，并开始录制用户的语音信息；
    接收用户音频停止输出的广播事件，并在所述语音信息反馈界面提示用户录音结束，并且保存用户的语音信息，并停止监听语音开始输入与语音停止输入的广播事件。
  6. 一种语音信息反馈装置，其特征在于，所述装置包括：
    第一模块，配置为若收到开启语音信息反馈界面的指令，则输出语音信息反馈界面，所述语音信息反馈界面中包括录制语音信息的提示信息；
    第二模块，配置为接收并录制用户的语音信息；
    第三模块，配置为当收到需要提交已录制的语音信息的指令时，将已录制的语音信息发送给服务器。
  7. 根据权利要求6所述的装置，其特征在于，所述语音信息反馈界面中还包括已录制的语音信息的播放按钮，所述第三模块还配置为：
    当接收到所述播放按钮的点击指令时，播放所述已录制的语音信息。
  8. 根据权利要求7所述的装置，其特征在于，当收到所述播放按钮的点击指令时，所述第三模块还配置为：输出包括重新录制语音信息按钮和/或删除已录制的语音信息按钮的提示界面。
  9. 根据权利要求8所述的装置，其特征在于，所述第一模块输出语音信息反馈界面的同时，还配置为：监听语音开始输入与语音停止输入的广播事件。
  10. 根据权利要求8所述的装置，其特征在于，所述第二模块具体配置为：
    接收用户音频输出开始的广播事件，并开始录制用户的语音信息；
    接收用户音频停止输出的广播事件，并在所述语音信息反馈界面提示用户录音结束，并且保存用户的语音信息，并停止监听语音开始输入与语音停止输入的广播事件。
  11. 一种电视机，包括：存储器，以及一个或者多个处理器，其特征在于，所述电视机还包括：
    权利要求6至10任一权项所述的第一模块、第二模块以及第三模块，所述第一模块、第二模块以及第三模块被存储在所述存储器中并被配置成由所述一个或多个处理器执行。
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