WO2016134592A1 - Ivr系统及其实现手机语音业务的方法、存储介质 - Google Patents

Ivr系统及其实现手机语音业务的方法、存储介质 Download PDF

Info

Publication number
WO2016134592A1
WO2016134592A1 PCT/CN2015/089178 CN2015089178W WO2016134592A1 WO 2016134592 A1 WO2016134592 A1 WO 2016134592A1 CN 2015089178 W CN2015089178 W CN 2015089178W WO 2016134592 A1 WO2016134592 A1 WO 2016134592A1
Authority
WO
WIPO (PCT)
Prior art keywords
mobile phone
voice
user
current location
prompt
Prior art date
Application number
PCT/CN2015/089178
Other languages
English (en)
French (fr)
Inventor
蒋超
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Publication of WO2016134592A1 publication Critical patent/WO2016134592A1/zh

Links

Images

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor

Definitions

  • the present invention relates to a mobile communication system, and more particularly to an interactive voice response (IVR) system and a method and a storage medium for implementing the mobile phone voice service.
  • IVR interactive voice response
  • the embodiment of the invention provides an IVR system and a method and a storage medium for realizing the mobile phone voice service, and the purpose thereof is to solve the problem that the elderly, the young child, the blind person and the like who do not use the smart phone cannot use the smart phone to target in the prior art.
  • a method for implementing a mobile phone voice service by using an IVR system includes the following steps:
  • Controlling according to the dial-up access command sent by the first mobile phone, the first mobile phone number to access the IVR system, and sending a voice number input prompt message to the first mobile phone, to prompt the first mobile phone user to input the second mobile phone number;
  • the second mobile phone voice positioning prompt information to the first mobile phone to notify the first mobile phone user of the current location information of the second mobile phone; and simultaneously sending the first mobile phone voice positioning to the second mobile phone A prompt message is sent to inform the second mobile phone user of the current location information of the first mobile phone.
  • the second mobile phone voice positioning prompt information is sent to the first mobile phone according to the voice positioning consent command sent by the second mobile phone, to notify the first mobile phone user of the current location information of the second mobile phone; And simultaneously sending the first mobile phone voice positioning prompt information to the second mobile phone, to inform the second mobile phone user of the current location information of the first mobile phone, further comprising:
  • the voice navigation prompt information is sent to the first mobile phone and/or the second mobile phone according to the navigation instruction sent by the first mobile phone and/or the second mobile phone, to notify the first mobile phone user and / or the second mobile phone user, the distance between the current location of the first mobile phone and the current location of the second mobile phone and the traffic route further include:
  • an embodiment of the present invention further provides an IVR system, where the IVR system includes:
  • the number input prompting module is configured to control according to the dialing access instruction sent by the first mobile phone
  • the first mobile phone number is connected to the IVR system, and sends a voice number input prompt message to the first mobile phone to prompt the first mobile phone user to input the second mobile phone number;
  • the positioning prompting module is configured to establish a call connection connection between the first mobile phone and the second mobile phone according to the input second mobile phone number, and send a voice positioning request prompt message to the second mobile phone, to notify the second mobile phone user that the first mobile phone user requests the voice Positioning; and transmitting, according to the voice positioning consent command sent by the second mobile phone, the second mobile phone voice positioning prompt information to the first mobile phone to inform the first mobile phone user of the current location information of the second mobile phone; and simultaneously sending the first mobile phone to the second mobile phone
  • the mobile phone voice positioning prompt information is used to inform the second mobile phone user of the current location information of the first mobile phone.
  • the IVR system further includes:
  • the navigation prompting module is configured to send the voice to the first mobile phone and the second mobile phone at the same time to cause selection prompt information to prompt whether the first mobile phone user and the second mobile phone user need to navigate; and send according to the first mobile phone and/or the second mobile phone
  • the navigation instruction sends a voice navigation prompt message to the first mobile phone and/or the second mobile phone to inform the first mobile phone user and/or the second mobile phone user, the distance between the current location of the first mobile phone and the current location of the second mobile phone And transportation routes.
  • the IVR system further includes:
  • a location update module configured to periodically update location information of the first mobile phone and the second mobile phone according to the set time period
  • the navigation prompting module is further configured to send voice navigation prompt information to the first mobile phone and/or the second mobile phone according to the updated location information of the first mobile phone and the second mobile phone, to notify the first mobile phone user and/or the first mobile phone user The distance between the current location of the first mobile phone of the second mobile phone user and the current location of the second mobile phone and the traffic route.
  • the embodiment of the present invention further provides a method for implementing a mobile phone voice service by using an IVR system, where the method for implementing the mobile phone voice service includes the following steps:
  • the current location information also includes:
  • Sending a voice to the first mobile phone causes selection prompt information to prompt the first mobile phone user whether to navigate;
  • the voice navigation prompt information is sent to the first mobile phone according to the navigation instruction sent by the first mobile phone, to notify the first mobile phone user of the current location of the first mobile phone and the current location of the second mobile phone.
  • the distance between the distance and the traffic route also includes:
  • the method before the obtaining the current location information of the second mobile phone according to the input second mobile phone number, the method further includes:
  • the operation of acquiring the current location information of the second mobile phone according to the input second mobile phone number is performed under the condition that the first mobile phone number is the authorized number of the input second mobile phone number.
  • an embodiment of the present invention further provides an IVR system, where the IVR system includes:
  • the first number input prompting module is configured to control the first mobile phone number to access the IVR system according to the dialing access command sent by the first mobile phone, and send a voice number input prompt message to the first mobile phone, to prompt the first mobile phone user to input the second cellphone number;
  • the first positioning prompting module is configured to obtain the current location information of the second mobile phone according to the input second mobile phone number, and send the second mobile phone voice positioning prompt information to the first mobile phone to notify the first mobile phone user of the current location information of the second mobile phone. .
  • the IVR system further includes:
  • the first navigation prompting module is configured to send a voice navigation selection prompt message to the first mobile phone to prompt the first mobile phone user whether to navigate; according to the navigation instruction sent by the first mobile phone, send a voice navigation prompt message to the first mobile phone to notify The distance between the current location of the first handset of the first handset user and the current location of the second handset and the traffic route.
  • the IVR system further includes:
  • the first location update module is configured to periodically update location information of the first mobile phone and the second mobile phone according to the set time period
  • the first navigation prompting module is further configured to send the voice navigation prompt information to the first mobile phone according to the updated location information of the first mobile phone and the second mobile phone, to notify the first mobile phone user of the current location of the first mobile phone and the second mobile phone The distance between the current location and the traffic route.
  • the IVR system further includes:
  • the authorization judging module is configured to obtain the first mobile phone number, determine whether the first mobile phone number is an authorized number of the input second mobile phone number, and under the condition that the first mobile phone number is the authorized second mobile phone number
  • the first positioning prompting module is called to perform an operation of acquiring current location information of the second mobile phone according to the input second mobile phone number.
  • an embodiment of the present invention provides a computer storage medium, where the computer storage medium stores computer executable instructions, where the computer executable instructions are used to execute the present invention.
  • a method for implementing a mobile phone voice service by using an IVR system provided by an embodiment.
  • an embodiment of the present invention provides a computer storage medium, where the computer storage medium stores computer executable instructions, and the computer executable instructions are used to implement an IVR system provided by the third aspect of the present invention to implement mobile phone voice.
  • the computer storage medium stores computer executable instructions, and the computer executable instructions are used to implement an IVR system provided by the third aspect of the present invention to implement mobile phone voice.
  • the IVR system and the method and the storage medium for implementing the mobile phone voice service control the first mobile phone number to access the IVR system according to the dialing access command sent by the first mobile phone, and send the voice number to the first mobile phone.
  • the user's current location information of the second mobile phone the user can perform a simple operation according to the voice prompt information to achieve the location of the target mobile phone user location, and is suitable for the elderly, young children, blind people and the like who do not use the smart phone.
  • FIG. 1 is a flowchart of an embodiment of a method for implementing a mobile phone voice service by an IVR system according to the present invention
  • FIG. 2 is a schematic flowchart of another embodiment of a method for implementing a mobile phone voice service by an IVR system according to the present invention
  • FIG. 3 is a schematic flowchart of another embodiment of a method for implementing a mobile phone voice service by an IVR system according to the present invention
  • FIG. 4 is a schematic diagram of functional modules of an embodiment of an IVR system according to the present invention.
  • FIG. 5 is a schematic diagram of functional modules of another embodiment of an IVR system according to the present invention.
  • FIG. 6 is a schematic diagram of functional modules of another embodiment of an IVR system according to the present invention.
  • FIG. 7 is a schematic flowchart of a method for implementing a mobile phone voice service by an IVR system according to the present invention.
  • FIG. 8 is a schematic flowchart of another embodiment of a method for implementing a mobile phone voice service by an IVR system according to the present invention.
  • FIG. 9 is a schematic flowchart of another embodiment of a method for implementing a mobile phone voice service by an IVR system according to the present invention.
  • FIG. 10 is a schematic diagram of functional modules of an embodiment of an IVR system according to the present invention.
  • FIG. 11 is a schematic diagram of functional modules of another embodiment of an IVR system according to the present invention.
  • FIG. 12 is a schematic diagram of functional modules of another embodiment of an IVR system according to the present invention.
  • FIG. 13 is a schematic diagram of functional modules of another embodiment of an IVR system according to the present invention.
  • FIG. 1 is a flowchart of an embodiment of a method for implementing a mobile phone voice service by an IVR system according to the present invention.
  • the method for implementing the mobile phone voice service by the IVR system includes:
  • Step S10 Control the first mobile phone number to access the IVR system according to the dialing access command sent by the first mobile phone, and send a voice number input prompt message to the first mobile phone to prompt the first mobile phone user to input the second mobile phone number.
  • the first mobile phone user needs to dial the access to the IVR system.
  • the first mobile phone user inputs a dialing access command to the first mobile phone, and the IVR system controls according to the dialing access command.
  • the first mobile number is connected to the IVR system.
  • the IVR system After the first mobile phone number is connected to the IVR system, the IVR system generates a voice number input prompt message and sends the prompt message to the first mobile phone, and the first mobile phone inputs the prompt information to the voice number through its own playing module to play the voice.
  • a mobile phone user can input a prompt message according to the played voice number to perform corresponding operations: input the second mobile phone number.
  • Step S20 establishing a call connection between the first mobile phone and the second mobile phone according to the input second mobile phone number
  • the voice is connected, and the voice positioning request prompt message is sent to the second mobile phone to notify the second mobile phone user that the first mobile phone user requests voice positioning.
  • the IVR system After the call connection connection between the first mobile phone and the second mobile phone is established in this step, the IVR system first generates a voice location request prompt message and sends the message to the second mobile phone. After receiving the voice positioning request prompt information, the second mobile phone performs voice playback on the voice positioning request prompt information through its own playing module.
  • Step S30 Send a second mobile phone voice positioning prompt message to the first mobile phone according to the voice positioning consent command sent by the second mobile phone, to notify the first mobile phone user of the current location information of the second mobile phone, and simultaneously send the first mobile phone to the second mobile phone.
  • the mobile phone voice positioning prompt information is used to inform the second mobile phone user of the current location information of the first mobile phone.
  • the second mobile phone user may input a voice positioning consent command according to the played voice positioning request prompt information, and send the voice positioning consent command to the IVR system.
  • the IVR system acquires current location information of the first mobile phone and the second mobile phone according to the received voice positioning consent command. And generating, according to the obtained current location information of the first mobile phone and the second mobile phone, the first mobile phone voice positioning prompt information and the second mobile phone voice positioning prompt information; wherein the first mobile phone voice positioning prompt information is sent to the second mobile phone, The second mobile phone voice positioning prompt information is sent to the first mobile phone.
  • the first mobile phone and the second mobile phone each play the received voice positioning prompt information through their own voice playing module.
  • the method for implementing the mobile phone voice service by the IVR system controls the first mobile phone number to access the IVR system according to the dialing access command sent by the first mobile phone, and sends a voice number input prompt message to the first mobile phone to prompt
  • the first mobile phone user inputs a second mobile phone number; establishes a call connection connection between the first mobile phone and the second mobile phone according to the input second mobile phone number, and sends a voice positioning request prompt message to the second mobile phone to notify the second mobile phone user of the first
  • the mobile phone user requests voice positioning; according to the voice positioning consent command sent by the second mobile phone, the second mobile phone voice positioning prompt information is sent to the first mobile phone to inform the first mobile phone user of the current location information of the second mobile phone; And simultaneously sending the first mobile phone voice positioning prompt information to the second mobile phone to inform the second mobile phone user of the current location information of the first mobile phone, and the user can perform the simple operation on the mobile phone according to the voice prompt information to realize the local and local voice
  • FIG. 2 is a schematic flowchart diagram of another embodiment of a method for implementing a mobile phone voice service by an IVR system according to the present invention. After the step S30, the embodiment further includes:
  • Step S40 Simultaneously send voice navigation selection prompt information to the first mobile phone and the second mobile phone to prompt whether the first mobile phone user and the second mobile phone user need to navigate.
  • the voice navigation prompt information is automatically generated, so that the first mobile phone user and the second mobile phone user can select whether to enable the voice navigation function according to their own wishes.
  • Step S50 Send voice navigation prompt information to the first mobile phone and/or the second mobile phone according to the navigation instruction sent by the first mobile phone and/or the second mobile phone, to notify the first mobile phone user and/or the second mobile phone user, first The distance between the current location of the mobile phone and the current location of the second handset and the traffic route.
  • the navigation command needs to be sent to the IVR system.
  • the IVR system After receiving the navigation instruction sent by the first mobile phone and/or the second mobile phone, the IVR system calculates the distance and the reciprocating traffic route according to the current location of the first mobile phone and the current location of the second mobile phone, and generates corresponding voice navigation.
  • a prompt message to inform the first mobile phone user and/or the second mobile phone user of the distance between the current location of the first mobile phone and the current location of the second mobile phone and the traffic route.
  • a navigation service is provided for the first mobile phone user and/or the second mobile phone user.
  • FIG. 3 is a schematic flowchart diagram of another embodiment of a method for implementing a mobile phone voice service by an IVR system according to the present invention. After the step S50, the embodiment further includes:
  • Step S60 periodically updating the bits of the first mobile phone and the second mobile phone according to the set time period.
  • Setting information according to the updated location information of the first mobile phone and the second mobile phone, sending voice navigation prompt information to the first mobile phone and/or the second mobile phone to notify the first mobile phone user and/or the second mobile phone user of the first mobile phone The distance between the current location and the current location of the second handset and the traffic route.
  • the location information of the first mobile phone and the second mobile phone needs to be periodically updated, and corresponding voice navigation is generated accordingly.
  • the prompt information is sent to the first mobile phone and/or the second mobile phone.
  • the location information of the first mobile phone and the second mobile phone is periodically updated from the first time when the voice navigation prompt information is sent to the first mobile phone and/or the second mobile phone, and subsequent related operations are performed. If the set time period is 5 minutes, the first time to obtain the location information of the first mobile phone and the second mobile phone is 12:00, then the location information of the first mobile phone and the second mobile phone is performed at 12:05.
  • One update, and subsequent related operations the second update of the location information of the first mobile phone and the second mobile phone at 12:10, and subsequent related operations; and so on, until the first mobile phone and the second mobile phone are in In the same location, the voice navigation stop command sent by the first mobile phone and/or the second mobile phone is received, or the call hang up command sent by the first mobile phone and/or the second mobile phone is received.
  • the first mobile phone and the second mobile phone when the IVR system simultaneously sends the voice prompt information to the first mobile phone and the second mobile phone, the first mobile phone and the second mobile phone receive the voice prompt information to pause the voice call, and simultaneously play the voice prompt information, and the voice prompt information is played. After that, resume the voice call.
  • the IVR system sends the voice prompt information to the first mobile phone or the second mobile phone the first mobile phone or the second mobile phone receives the voice prompt information, and pauses the voice call between the first mobile phone and the second mobile phone, and simultaneously plays the voice prompt information, and the voice After the prompt message is played, resume the voice call between the two.
  • FIG. 4 is a schematic diagram of functional modules of an embodiment of an IVR system according to the present invention.
  • the IVR system 100 includes a number input prompting module 110 and a positioning prompting module 120. among them:
  • the number input prompting module 110 is configured to send a dialing access finger according to the first mobile phone. To control the first mobile phone number to access the IVR system, and send a voice number input prompt message to the first mobile phone to prompt the first mobile phone user to input the second mobile phone number.
  • the location prompting module 120 is configured to establish a call connection connection between the first mobile phone and the second mobile phone according to the input second mobile phone number, and send a voice positioning request prompt message to the second mobile phone to notify the second mobile phone user of the first mobile phone The user requests voice positioning; and sends a second mobile phone voice positioning prompt message to the first mobile phone according to the voice positioning consent command sent by the second mobile phone, to notify the first mobile phone user of the current location information of the second mobile phone; and simultaneously to the second mobile phone Sending a first mobile phone voice location prompt message to inform the second mobile phone user of the current location information of the first mobile phone.
  • the first mobile phone user needs to dial the access to the IVR system.
  • the first mobile phone user inputs a dialing access command to the first mobile phone, and the IVR system controls according to the dialing access command.
  • the first mobile phone number is connected to the IVR system.
  • the IVR system After the first mobile phone number is connected to the IVR system, the IVR system generates a voice number input prompt message and sends the prompt message to the first mobile phone, and the first mobile phone inputs the voice number through its own playing module.
  • the prompt information is used for voice playback.
  • the first mobile phone user can input a prompt message according to the played voice number to perform corresponding operations: input the second mobile phone number.
  • the IVR system 100 after establishing the call connection connection between the first mobile phone and the second mobile phone, the IVR system 100 first generates a voice location request prompt message and sends the message to the second mobile phone. After receiving the voice positioning request prompt information, the second mobile phone performs voice playback on the voice positioning request prompt information through its own playing module.
  • the second mobile phone user may input a voice positioning consent command according to the played voice positioning request prompt information, and send the voice positioning consent command to the IVR system.
  • the IVR system acquires current location information of the first mobile phone and the second mobile phone according to the received voice positioning consent command. And generating, according to the obtained current location information of the first mobile phone and the second mobile phone, the first mobile phone voice positioning prompt information and the second mobile phone voice positioning prompt information; wherein the first mobile phone voice positioning prompt information is sent to the second mobile phone, The second mobile phone voice positioning prompt information is sent to the first A mobile phone.
  • the first mobile phone and the second mobile phone each play the received voice positioning prompt information through their own voice playing module.
  • the IVR system sends a voice number input prompt message to the first mobile phone according to the voice service command sent by the first mobile phone, to prompt the first mobile phone user to input the second mobile phone number; according to the input second mobile phone number Establishing a call connection connection between the first mobile phone and the second mobile phone, and sending a voice location request prompt message to the second mobile phone, to notify the second mobile phone user that the first mobile phone user requests voice positioning; according to the voice positioning consent command sent by the second mobile phone, Sending a second mobile phone voice location prompt message to the first mobile phone to inform the first mobile phone user of the current location information of the second mobile phone; and simultaneously sending the first mobile phone voice location prompt information to the second mobile phone to notify the second mobile phone user of the first
  • the current location information of the mobile phone the user can perform a simple operation based on the voice prompt information on the mobile phone to realize the location of the location of the opposite mobile phone user connected with the local voice call, and is suitable for the elderly, young children, blind people, etc. People who will use a smartphone.
  • FIG. 5 is a schematic diagram of functional modules of another embodiment of an IVR system according to the present invention.
  • the embodiment further includes a navigation prompting module 130 on the basis of the foregoing embodiment. among them:
  • the navigation prompting module 130 is configured to send a voice to the first mobile phone and the second mobile phone at the same time to cause selection prompt information to prompt whether the first mobile phone user and the second mobile phone user need to navigate; and according to the first mobile phone and/or the second mobile phone
  • the navigation instruction sent by the mobile phone sends the voice navigation prompt information to the first mobile phone and/or the second mobile phone to notify the first mobile phone user and/or the second mobile phone user, the current location of the first mobile phone and the current location of the second mobile phone. Distance between them and transportation routes.
  • a navigation service is provided for the first mobile phone user and/or the second mobile phone user.
  • the voice navigation prompt information is automatically generated, so that the first mobile phone user and the second mobile phone user can select whether to enable the voice navigation function according to their own wishes.
  • the navigation command needs to be sent to the IVR system.
  • the IVR system receives the first mobile phone and/or the second mobile phone After the navigation command is sent, the distance between the two mobile phones and the current location of the second mobile phone are calculated, and the distance between the two mobile phones and the reciprocating traffic route is calculated, and corresponding voice navigation prompt information is generated to notify the first mobile phone user and/or the first mobile phone user. The distance between the current location of the first mobile phone of the second mobile phone user and the current location of the second mobile phone and the traffic route.
  • FIG. 6 is a schematic diagram of functional modules of another embodiment of an IVR system according to the present invention.
  • the embodiment further includes a location update module 140 on the basis of the foregoing embodiment.
  • the location update module 140 is configured to periodically update location information of the first mobile phone and the second mobile phone according to the set time period.
  • the navigation prompting module 130 is further configured to send voice navigation prompt information to the first mobile phone and/or the second mobile phone according to the updated location information of the first mobile phone and the second mobile phone, to notify the first mobile phone user and/or The distance between the current location of the first mobile phone of the second mobile phone user and the current location of the second mobile phone and the traffic route.
  • the location information of the first mobile phone and the second mobile phone needs to be periodically updated, and corresponding voice navigation is generated accordingly.
  • the prompt information is sent to the first mobile phone and/or the second mobile phone.
  • the location information of the first mobile phone and the second mobile phone is periodically updated from the first time when the voice navigation prompt information is sent to the first mobile phone and/or the second mobile phone, and subsequent related operations are performed. If the set time period is 5 minutes, the first time to obtain the location information of the first mobile phone and the second mobile phone is 12:00, then the location information of the first mobile phone and the second mobile phone is performed at 12:05.
  • One update, and subsequent related operations the second update of the location information of the first mobile phone and the second mobile phone at 12:10, and subsequent related operations; and so on, until the first mobile phone and the second mobile phone are in In the same location, the voice navigation stop command sent by the first mobile phone and/or the second mobile phone is received, or the call hang up command sent by the first mobile phone and/or the second mobile phone is received.
  • the IVR system 100 when the IVR system 100 simultaneously sends voices to the first mobile phone and the second mobile phone The information is displayed, and the first mobile phone and the second mobile phone receive the voice prompt information to pause the voice call, and simultaneously play the voice prompt information, and then resume the voice call after the voice prompt information is played.
  • the IVR system sends the voice prompt information to the first mobile phone or the second mobile phone
  • the first mobile phone or the second mobile phone receives the voice prompt information, and pauses the voice call between the first mobile phone and the second mobile phone, and simultaneously plays the voice prompt information, and the voice After the prompt message is played, resume the voice call between the two.
  • FIG. 7 is a schematic flowchart diagram of an embodiment of a method for implementing a mobile phone voice service in an IVR system according to the present invention.
  • the method for implementing the mobile phone voice service by the IVR system includes:
  • Step S101 Control the first mobile phone number to access the IVR system according to the dialing access command sent by the first mobile phone, and send a voice number input prompt message to the first mobile phone to prompt the first mobile phone user to input the second mobile phone number.
  • the first mobile phone user needs to dial the access to the IVR system.
  • the first mobile phone user inputs a dialing access command to the first mobile phone, and the IVR system controls according to the dialing access command.
  • the first mobile number is connected to the IVR system.
  • the IVR system After the first mobile phone number is connected to the IVR system, the IVR system generates a voice number input prompt message and sends the prompt message to the first mobile phone, and the first mobile phone inputs the prompt information to the voice number through its own playing module to play the voice.
  • a mobile phone user can input a prompt message according to the played voice number to perform corresponding operations: input the second mobile phone number.
  • Step S102 Acquire current location information of the second mobile phone according to the input second mobile phone number, and send second mobile phone voice positioning prompt information to the first mobile phone to notify the first mobile phone user of current location information of the second mobile phone.
  • the first mobile phone plays the received voice positioning prompt information through its own voice playing module.
  • the IVR system provided by the embodiment sends a voice number input prompt message to the first mobile phone according to the voice service command sent by the first mobile phone, to prompt the first mobile phone user to input the second hand.
  • the machine number is obtained according to the input second mobile phone number, and the second mobile phone voice positioning prompt information is sent to the first mobile phone to inform the first mobile phone user of the current location information of the second mobile phone.
  • the voice prompt information performs a simple operation to locate the location of the target mobile phone user, and is suitable for the elderly, young children, blind people and the like who do not use the smart phone.
  • FIG. 8 is a schematic flowchart diagram of another embodiment of a method for implementing a mobile phone voice service in an IVR system according to the present invention. After the step S102, the embodiment further includes:
  • Step S103 Sending a voice to the first mobile phone causes selection prompt information to prompt whether the first mobile phone user needs to navigate;
  • the voice navigation prompt information is automatically generated, so that the first mobile phone user selects whether to enable the voice navigation function according to his or her own wishes.
  • Step S104 Send a voice navigation prompt message to the first mobile phone according to the navigation instruction sent by the first mobile phone, to notify the first mobile phone user of the distance between the current location of the first mobile phone and the current location of the second mobile phone, and the traffic route. Achieve navigation services for the first mobile phone user.
  • the navigation command needs to be sent to the IVR system.
  • the IVR system calculates the distance between the two mobile phones according to the current location of the first mobile phone and the current location of the second mobile phone, and generates a corresponding voice navigation prompt information to inform the first The distance between the current location of the first mobile phone of the mobile phone user and the current location of the second mobile phone and the traffic route.
  • FIG. 9 is a schematic flowchart diagram of another embodiment of a method for implementing a mobile phone voice service in an IVR system according to the present invention. After the step S104, the embodiment further includes:
  • Step S105 Periodically update location information of the first mobile phone and the second mobile phone according to the set time period, and send voice navigation prompt information to the first mobile phone according to the updated location information of the first mobile phone and the second mobile phone, Informing the first mobile phone user of the current location of the first mobile phone and the second hand The distance between the current location of the aircraft and the traffic route.
  • the location information of the first mobile phone and the second mobile phone needs to be periodically updated, and corresponding voice navigation prompt information is generated accordingly. And send the corresponding voice navigation prompt information to the first mobile phone.
  • the location information of the first mobile phone and the second mobile phone is periodically updated from the first time when the voice navigation prompt information is sent to the first mobile phone, and subsequent related operations are performed. If the set time period is 5 minutes, the first time to obtain the location information of the first mobile phone and the second mobile phone is 12:00, then the location information of the first mobile phone and the second mobile phone is performed at 12:05.
  • One update, and subsequent related operations the second update of the location information of the first mobile phone and the second mobile phone at 12:10, and subsequent related operations; and so on, until the first mobile phone and the second mobile phone are in In the same location, the voice navigation stop command sent by the first mobile phone is received, or the call hang up command sent by the first mobile phone and/or the second mobile phone is received.
  • the first mobile phone when the IVR system sends the voice prompt information to the first mobile phone, the first mobile phone receives the voice prompt information, pauses the voice call, and simultaneously plays the voice prompt information, and then resumes the voice call after the voice prompt information is played.
  • the method further includes: acquiring the first mobile phone number, and determining whether the first mobile phone number is the authorized number of the input second mobile phone number.
  • the operation of acquiring the current location information of the second mobile phone according to the input second mobile phone number is performed under the condition that the first mobile phone number is the authorized number of the input second mobile phone number.
  • FIG. 10 is a schematic diagram of functional modules of an embodiment of an IVR system according to the present invention.
  • the IVR system 200 includes: a first number input prompting module 210, and a first positioning prompting module 220, wherein:
  • the first number input prompting module 210 is configured to control the first mobile phone number to access the IVR system according to the dialing access command sent by the first mobile phone, and send a voice number input to the first mobile phone. A message is displayed to prompt the first mobile phone user to input the second mobile phone number.
  • the first location prompting module 220 is configured to obtain the current location information of the second mobile phone according to the input second mobile phone number, and send the second mobile phone voice positioning prompt information to the first mobile phone to notify the first mobile phone user of the second mobile phone. Current location information.
  • the first mobile phone user needs to dial the access to the IVR system.
  • the first mobile phone user inputs a dialing access command to the first mobile phone, and the IVR system controls according to the dialing access command.
  • the first mobile number is connected to the IVR system.
  • the IVR system After the first mobile phone number is connected to the IVR system, the IVR system generates a voice number input prompt message and sends the prompt message to the first mobile phone, and the first mobile phone inputs the prompt information to the voice number through its own playing module to play the voice.
  • a mobile phone user can input a prompt message according to the played voice number to perform corresponding operations: input the second mobile phone number.
  • the first mobile phone plays the received voice positioning prompt information through its own voice playing module.
  • the IVR system provided by the embodiment sends a voice number input prompt message to the first mobile phone according to the voice service command sent by the first mobile phone, to prompt the first mobile phone user to input the second mobile phone number; according to the input second mobile phone number Obtaining the current location information of the second mobile phone, and sending the second mobile phone voice location prompting information to the first mobile phone, to inform the first mobile phone user of the current location information of the second mobile phone, and the user can perform a simple operation according to the voice prompt information.
  • the location of the target mobile phone user location is suitable for the elderly, young children, blind people and other people who do not use the smart phone.
  • FIG. 11 is a schematic diagram of functional modules of another embodiment of an IVR system according to the present invention.
  • the embodiment further includes: a first navigation prompt module 230 on the basis of the foregoing embodiment.
  • the first navigation prompting module 230 is configured to send voice navigation selection prompt information to the first mobile phone to prompt whether the first mobile phone user needs to navigate; and send voice navigation prompt information to the first mobile phone according to the navigation instruction sent by the first mobile phone. To inform the first mobile phone user of the current state of the first mobile phone The distance between the location and the current location of the second handset and the traffic route. Achieve navigation services for the first mobile phone user.
  • the voice navigation prompt information is automatically generated, so that the first mobile phone user selects whether to enable the voice navigation function according to his or her own wishes.
  • the navigation command needs to be sent to the IVR system.
  • the IVR system calculates the distance between the two mobile phones according to the current location of the first mobile phone and the current location of the second mobile phone, and generates a corresponding voice navigation prompt information to inform the first The distance between the current location of the first mobile phone of the mobile phone user and the current location of the second mobile phone and the traffic route.
  • FIG. 12 is a schematic diagram of functional modules of another embodiment of an IVR system according to the present invention.
  • the embodiment further includes a first location update module 240 on the basis of the foregoing embodiment.
  • the first location update module 240 is configured to periodically update location information of the first mobile phone and the second mobile phone according to the set time period.
  • the first navigation prompt module 230 is further configured to send voice navigation prompt information to the first mobile phone according to the updated location information of the first mobile phone and the second mobile phone, to notify the first mobile phone user of the current location of the first mobile phone The distance between the current location of the second handset and the traffic route.
  • the location information of the first mobile phone and the second mobile phone needs to be periodically updated, and corresponding voice navigation prompt information is generated accordingly. And send the corresponding voice navigation prompt information to the first mobile phone.
  • the location information of the first mobile phone and the second mobile phone is periodically updated from the first time when the voice navigation prompt information is sent to the first mobile phone, and subsequent related operations are performed. If the set time period is 5 minutes, the first time to obtain the location information of the first mobile phone and the second mobile phone is 12:00, then the location information of the first mobile phone and the second mobile phone is performed at 12:05.
  • the first mobile phone when the IVR system sends the voice prompt information to the first mobile phone, the first mobile phone receives the voice prompt information, pauses the voice call, and simultaneously plays the voice prompt information, and then resumes the voice call after the voice prompt information is played.
  • FIG. 13 is a schematic diagram of functional modules of another embodiment of an IVR system according to the present invention.
  • the embodiment further includes an authorization determination module 250 on the basis of the foregoing embodiment.
  • the authorization determining module 250 is configured to obtain a first mobile phone number, determine whether the first mobile phone number is an authorized number of the input second mobile phone number, and the first mobile phone number is an authorized number of the input second mobile phone number.
  • the first positioning prompting module is invoked to perform an operation of acquiring current location information of the second mobile phone according to the input second mobile phone number.
  • the number input prompting module, the positioning prompting module, the navigation prompting module, and the location updating module in the IVR system can be implemented by a processor in the IVR system;
  • the one-digit input prompting module, the first positioning prompting module, the first navigation prompting module, the first location updating module, and the authorization judging module can all be implemented by a processor in the IVR system; of course, the functions completed by the processor can also pass
  • the specific logic circuit is implemented; in the process of the specific embodiment, the processor may be a central processing unit (CPU), a microprocessor (MPU), a digital signal processor (DSP), or a field programmable gate array (FPGA).
  • CPU central processing unit
  • MPU microprocessor
  • DSP digital signal processor
  • FPGA field programmable gate array
  • the method for implementing the mobile phone voice service by using the above IVR system in the form of a software function module may also be stored in a computer readable storage.
  • the technical solution of the embodiments of the present invention may be embodied in the form of a software product in essence or in the form of a software product stored in a storage medium, including a plurality of fingers.
  • a computer device which may be a personal computer, server, or network device, etc.
  • the foregoing storage medium includes various media that can store program codes, such as a USB flash drive, a mobile hard disk, a read only memory (ROM), a magnetic disk, or an optical disk.
  • program codes such as a USB flash drive, a mobile hard disk, a read only memory (ROM), a magnetic disk, or an optical disk.
  • the embodiment of the present invention further provides a computer storage medium, where the computer storage medium stores computer executable instructions, and the computer executable instructions are used to execute the method for implementing the mobile phone voice service by the IVR system in the embodiment of the present invention. .
  • the first mobile phone number is controlled to access the IVR system according to the dialing access command sent by the first mobile phone, and the voice number input prompt message is sent to the first mobile phone, so that the first mobile phone user is prompted to input the second mobile phone number.
  • the information can be easily operated to achieve the location of the target mobile phone user, and is suitable for the elderly, young children, blind people and other people who do not use the smart phone.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

本发明实施例公开了一种IVR系统实现手机语音业务的方法，方法包括：根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息。本发明实施例还公开了一种IVR系统、存储介质。

Description

IVR系统及其实现手机语音业务的方法、存储介质 技术领域
本发明涉及移动通讯系统，尤其涉及一种交互式语音应答(IVR，Interactive Voice Response)系统及其实现手机语音业务的方法、存储介质。
背景技术
在日常生活中常常出现如下场景：用户有事需要与人当面交流，打电话询问对方当前所处位置，但由于对方处于陌生环境，并不清楚自身所处位置。面对这种情况，对于普通手机用户一般通过开启GPS定位功能实现对对方当前所处位置进行定位。但是对于老年人、幼童、盲人等不会使用智能手机的人群无法通过智能手机对对方当前所处位置进行定位。
发明内容
本发明实施例提供一种IVR系统及其实现手机语音业务的方法、存储介质，其目的在于解决现有技术中老年人、幼童、盲人等不会使用智能手机的人群无法通过智能手机对目标人物当前所处位置进行定位的技术问题。
本发明实施例的技术方案如下：
第一方面，本发明实施例提供的一种IVR系统实现手机语音业务的方法，所述IVR系统实现手机语音业务的方法包括以下步骤：
根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；
根据输入的第二手机号码建立第一手机与第二手机的呼叫通话连接， 并向第二手机发送语音定位请求提示信息，以告知第二手机用户第一手机用户请求语音定位；
根据第二手机发送的语音定位同意指令，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息；并同时向第二手机发送第一手机语音定位提示信息，以告知第二手机用户第一手机的当前位置信息。
在本发明的一种实施例中，所述根据第二手机发送的语音定位同意指令，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息；并同时向第二手机发送第一手机语音定位提示信息，以告知第二手机用户第一手机的当前位置信息之后还包括：
同时向第一手机、第二手机发送语音导航选择提示信息，以提示第一手机用户和第二手机用户是否需要导航；
根据第一手机和/或第二手机发送的导航指令，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户，第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
在本发明的一种实施例中，所述根据第一手机和/或第二手机发送的导航指令，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户，第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线之后还包括：
根据设定的时间周期，周期性更新第一手机和第二手机的位置信息；根据更新后的第一手机和第二手机的位置信息，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
第二方面，本发明实施例还提供一种IVR系统，所述IVR系统包括：
号码输入提示模块，配置为根据第一手机发送的拨号接入指令，控制 第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；
定位提示模块，配置为根据输入的第二手机号码建立第一手机与第二手机的呼叫通话连接，并向第二手机发送语音定位请求提示信息，以告知第二手机用户第一手机用户请求语音定位；以及根据第二手机发送的语音定位同意指令，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息；并同时向第二手机发送第一手机语音定位提示信息，以告知第二手机用户第一手机的当前位置信息。
在本发明的一种实施例中，所述的IVR系统还包括：
导航提示模块，配置为同时向第一手机、第二手机发送语音导致选择提示信息，以提示第一手机用户和第二手机用户是否需要导航；以及根据第一手机和/或第二手机发送的导航指令，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户，第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
在本发明的一种实施例中，所述的IVR系统还包括：
位置更新模块，配置为根据设定的时间周期，周期性更新第一手机和第二手机的位置信息；
所述导航提示模块，还配置为根据更新后的第一手机和第二手机的位置信息，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
第三方面，本发明实施例还提供一种IVR系统实现手机语音业务的方法，所述手机语音业务的实现方法包括以下步骤：
根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手 机号码；
根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息。
在本发明的一种实施例中，所述根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息之后还包括：
向第一手机发送语音导致选择提示信息，以提示第一手机用户是否需要导航；
根据第一手机发送的导航指令，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
在本发明的一种实施例中，所述根据第一手机发送的导航指令，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线之后还包括：
根据设定的时间周期，周期性更新第一手机和第二手机的位置信息，根据更新后的第一手机和第二手机的位置信息，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
在本发明的一种实施例中，所述根据输入的第二手机号码获取第二手机的当前位置信息之前还包括：
获取第一手机号码，判断第一手机号码是否为输入的第二手机号码的授权号码；
在所述第一手机号码为输入的第二手机号码的授权号码的条件下，执行根据输入的第二手机号码获取第二手机的当前位置信息的操作。
第四方面，本发明实施例还提供一种IVR系统，所述IVR系统包括：
第一号码输入提示模块，配置为根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；
第一定位提示模块，配置为根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息。
在本发明的一种实施例中，所述的IVR系统还包括：
第一导航提示模块，配置为向第一手机发送语音导航选择提示信息，以提示第一手机用户是否需要导航；根据第一手机发送的导航指令，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
在本发明的一种实施例中，所述的IVR系统还包括：
第一位置更新模块，配置为根据设定的时间周期，周期性更新第一手机和第二手机的位置信息；
第一导航提示模块，还配置为根据更新后的第一手机和第二手机的位置信息，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
在本发明的一种实施例中，所述的IVR系统还包括：
授权判断模块，配置为获取第一手机号码，判断第一手机号码是否为输入的第二手机号码的授权号码；在所述第一手机号码为输入的第二手机号码的授权号码的条件下，调用第一定位提示模块执行根据输入的第二手机号码获取第二手机的当前位置信息的操作。
第五方面，本发明实施例提供一种计算机存储介质，所述计算机存储介质中存储有计算机可执行指令，该计算机可执行指令用于执行本发明第 一方面实施例提供的IVR系统实现手机语音业务的方法。
第六方面，本发明实施例提供一种计算机存储介质，所述计算机存储介质中存储有计算机可执行指令，该计算机可执行指令用于执行本发明第三方面实施例提供的IVR系统实现手机语音业务的方法。
本发明实施例所提供的IVR系统及其实现手机语音业务的方法、存储介质，通过根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息的方式，用户根据语音提示信息执行简单的操作即可实现对目标手机用户所在位置的定位，适用于老年人、幼童、盲人等不会使用智能手机的人群。
附图说明
图1为本发明的IVR系统实现手机语音业务的方法一实施例的流程图；
图2为本发明的IVR系统实现手机语音业务的方法另一实施例的流程示意图；
图3为本发明的IVR系统实现手机语音业务的方法另一实施例的流程示意图；
图4为本发明的IVR系统一实施例的功能模块示意图；
图5为本发明的IVR系统另一实施例的功能模块示意图；
图6为本发明的IVR系统另一实施例的功能模块示意图；
图7为本发明的IVR系统实现手机语音业务的方法一实施例的流程示意图；
图8为本发明的IVR系统实现手机语音业务的方法另一实施例的流程示意图；
图9为本发明的IVR系统实现手机语音业务的方法另一实施例的流程示意图；
图10为本发明的IVR系统一实施例的功能模块示意图；
图11为本发明的IVR系统另一实施例的功能模块示意图；
图12为本发明的IVR系统另一实施例的功能模块示意图；
图13为本发明的IVR系统另一实施例的功能模块示意图。
本发明目的的实现、功能特点及优点将结合实施例，参照附图做进一步说明。
具体实施方式
应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。
本发明提供一种IVR系统实现手机语音业务的方法。参照图1，图1为本发明的IVR系统实现手机语音业务的方法一实施例的流程图。在该实施例中，所述IVR系统实现手机语音业务的方法包括：
步骤S10、根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码。
本实施例中第一手机用户开启语音业务首先需要拨号接入IVR系统，本实施例中所述第一手机用户通过向第一手机输入拨号接入指令，IVR系统根据所述拨号接入指令控制第一手机号码接入IVR系统。第一手机号码接入IVR系统后，IVR系统会生成语音号码输入提示信息，并发送给第一手机，第一手机通过自身的播放模块对所述语音号码输入提示信息进行语音播放，此时第一手机用户便可根据播放的语音号码输入提示信息进行相应的操作：输入第二手机号码。
步骤S20、根据输入的第二手机号码建立第一手机与第二手机的呼叫通 话连接，并向第二手机发送语音定位请求提示信息，以告知第二手机用户第一手机用户请求语音定位。
本步骤中在建立第一手机和第二手机的呼叫通话连接后，IVR系统首先会生成语音定位请求提示信息，并发送给第二手机。第二手机接收到所述语音定位请求提示信息后，通过自身的播放模块对所述语音定位请求提示信息进行语音播放。
步骤S30、根据第二手机发送的语音定位同意指令，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息；并同时向第二手机发送第一手机语音定位提示信息，以告知第二手机用户第一手机的当前位置信息。
本实施例中第二手机用户可根据播放的语音定位请求提示信息输入语音定位同意指令，并将语音定位同意指令发送给IVR系统。IVR系统根据接收到的所述语音定位同意指令，获取第一手机以及第二手机的当前位置信息。并根据所获取的第一手机以及第二手机的当前位置信息，生成第一手机语音定位提示信息和第二手机语音定位提示信息；其中将第一手机语音定位提示信息发送给第二手机，将第二手机语音定位提示信息发送给第一手机。第一手机和第二手机各自通过自身的语音播放模块播放所接收的语音定位提示信息。
本实施例所提供的IVR系统实现手机语音业务的方法，通过根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；根据输入的第二手机号码建立第一手机与第二手机的呼叫通话连接，并向第二手机发送语音定位请求提示信息，以告知第二手机用户第一手机用户请求语音定位；根据第二手机发送的语音定位同意指令，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息； 并同时向第二手机发送第一手机语音定位提示信息，以告知第二手机用户第一手机的当前位置信息的方式，用户通过手机根据语音提示信息执行简单的操作即可实现对与本机语音通话连接的对端手机用户所在位置的定位，适用于老年人、幼童、盲人等不会使用智能手机的人群。
参见图2，图2为本发明的IVR系统实现手机语音业务的方法另一实施例的流程示意图。本实施例在上述步骤S30之后还包括：
步骤S40、同时向第一手机、第二手机发送语音导航选择提示信息，以提示第一手机用户和第二手机用户是否需要导航。
本实施例中IVR系统向第一手机和第二手机发送语音定位提示信息后，会自动生成语音导航提示信息，以便第一手机用户和第二手机用户根据自身意愿选择是否开启语音导航功能。
步骤S50、根据第一手机和/或第二手机发送的导航指令，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户，第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
本实施例中，第一手机用户和第二手机用户若选择开启语音导航功能需要向IVR系统发送导航指令。IVR系统接收到第一手机和/或第二手机发送的导航指令后，会根据第一手机当前位置和第二手机当前位置计算二者之间的距离和往复交通路线，并生成相应的语音导航提示信息，以告知第一手机用户和/或第二手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。实现为第一手机用户和/或第二手机用户提供导航服务。
参见图3，图3为本发明的IVR系统实现手机语音业务的方法另一实施例的流程示意图。本实施例在上述步骤S50之后还包括：
步骤S60、根据设定的时间周期，周期性更新第一手机和第二手机的位 置信息，根据更新后的第一手机和第二手机的位置信息，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
本实施例中为了确保第一手机用户和/或第二手机用户向对方所处位置行进的交通路线准确，需要周期性更新第一手机和第二手机的位置信息，据此生成相应的语音导航提示信息，并将相应的语音导航提示信息发送给第一手机和/或第二手机。例如从第一次向第一手机和/或第二手机发送语音导航提示信息起始时刻起定时更新第一手机和第二手机的位置信息，并进行后续相关操作。如若设定的时间周期为5分钟，第一次获取第一手机和第二手机的位置信息的时间点为12:00，则在12:05对第一手机和第二手机的位置信息进行第一次更新，并进行后续相关操作；在12:10对第一手机和第二手机的位置信息进行第二次更新，并进行后续相关操作；后续依次类推，直至第一手机和第二手机处于同一位置，或者接收到第一手机和/或第二手机发送的语音导航停止指令，或者接收到第一手机和/或第二手机发送的通话挂断指令。
本实施例中，当IVR系统同时向第一手机和第二手机发送语音提示信息，第一手机和第二手机接收到语音提示信息会暂停语音通话，同时播放语音提示信息，语音提示信息播放完毕之后，再恢复语音通话。当IVR系统向第一手机或第二手机发送语音提示信息，第一手机或第二手机接收到语音提示信息会暂停第一手机与第二手机之间的语音通话，同时播放语音提示信息，语音提示信息播放完毕之后，再恢复二者之间的语音通话。
本发明进一步提供一种IVR系统。参照图4，图4为本发明的IVR系统一实施例的功能模块示意图。在本实施例中，所述IVR系统100包括：号码输入提示模块110、定位提示模块120。其中：
所述号码输入提示模块110，配置为根据第一手机发送的拨号接入指 令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码。
所述定位提示模块120，配置为根据输入的第二手机号码建立第一手机与第二手机的呼叫通话连接，并向第二手机发送语音定位请求提示信息，以告知第二手机用户第一手机用户请求语音定位；以及根据第二手机发送的语音定位同意指令，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息；并同时向第二手机发送第一手机语音定位提示信息，以告知第二手机用户第一手机的当前位置信息。
本实施例中第一手机用户开启语音业务首先需要拨号接入IVR系统，本实施例中所述第一手机用户通过向第一手机输入拨号接入指令，IVR系统根据所述拨号接入指令控制第一手机号码接入IVR系统，第一手机号码接入IVR系统后，IVR系统会生成语音号码输入提示信息，并发送给第一手机，第一手机通过自身的播放模块对所述语音号码输入提示信息进行语音播放，此时第一手机用户便可根据播放的语音号码输入提示信息进行相应的操作：输入第二手机号码。
本实施例中IVR系统100在建立第一手机和第二手机的呼叫通话连接后，首先会生成语音定位请求提示信息，并发送给第二手机。第二手机接收到所述语音定位请求提示信息后，通过自身的播放模块对所述语音定位请求提示信息进行语音播放。
本实施例中第二手机用户可根据播放的语音定位请求提示信息输入语音定位同意指令，并将语音定位同意指令发送给IVR系统。IVR系统根据接收到的所述语音定位同意指令，获取第一手机以及第二手机的当前位置信息。并根据所获取的第一手机以及第二手机的当前位置信息，生成第一手机语音定位提示信息和第二手机语音定位提示信息；其中将第一手机语音定位提示信息发送给第二手机，将第二手机语音定位提示信息发送给第 一手机。第一手机和第二手机各自通过自身的语音播放模块播放所接收的语音定位提示信息。
本实施例所提供的IVR系统，通过根据第一手机发送的语音业务指令，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；根据输入的第二手机号码建立第一手机与第二手机的呼叫通话连接，并向第二手机发送语音定位请求提示信息，以告知第二手机用户第一手机用户请求语音定位；根据第二手机发送的语音定位同意指令，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息；并同时向第二手机发送第一手机语音定位提示信息，以告知第二手机用户第一手机的当前位置信息的方式，用户通过手机根据语音提示信息执行简单的操作即可实现对与本机语音通话连接的对端手机用户所在位置的定位，适用于老年人、幼童、盲人等不会使用智能手机的人群。
参见图5，图5为本发明的IVR系统另一实施例的功能模块示意图。本实施例在上述实施例的基础还包括：导航提示模块130。其中：
所述导航提示模块130，配置为同时向第一手机、第二手机发送语音导致选择提示信息，以提示第一手机用户和第二手机用户是否需要导航；以及根据第一手机和/或第二手机发送的导航指令，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户，第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。实现为第一手机用户和/或第二手机用户提供导航服务。
本实施例中IVR系统向第一手机和第二手机发送语音定位提示信息后，会自动生成语音导航提示信息，以便第一手机用户和第二手机用户根据自身意愿选择是否开启语音导航功能。
本实施例中，第一手机用户和第二手机用户若选择开启语音导航功能需要向IVR系统发送导航指令。IVR系统接收到第一手机和/或第二手机发 送的导航指令后，会根据第一手机当前位置和第二手机当前位置计算二者之间的距离和往复交通路线，并生成相应的语音导航提示信息，以告知第一手机用户和/或第二手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
参见图6，图6为本发明的IVR系统另一实施例的功能模块示意图。本实施例在上述实施例的基础还包括：位置更新模块140。
所述位置更新模块140，配置为根据设定的时间周期，周期性更新第一手机和第二手机的位置信息。
所述导航提示模块130，还配置为根据更新后的第一手机和第二手机的位置信息，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
本实施例中为了确保第一手机用户和/或第二手机用户向对方所处位置行进的交通路线准确，需要周期性更新第一手机和第二手机的位置信息，据此生成相应的语音导航提示信息，并将相应的语音导航提示信息发送给第一手机和/或第二手机。例如从第一次向第一手机和/或第二手机发送语音导航提示信息起始时刻起定时更新第一手机和第二手机的位置信息，并进行后续相关操作。如若设定的时间周期为5分钟，第一次获取第一手机和第二手机的位置信息的时间点为12:00，则在12:05对第一手机和第二手机的位置信息进行第一次更新，并进行后续相关操作；在12:10对第一手机和第二手机的位置信息进行第二次更新，并进行后续相关操作；后续依次类推，直至第一手机和第二手机处于同一位置，或者接收到第一手机和/或第二手机发送的语音导航停止指令，或者接收到第一手机和/或第二手机发送的通话挂断指令。
本实施例中，当IVR系统100同时向第一手机和第二手机发送语音提 示信息，第一手机和第二手机接收到语音提示信息会暂停语音通话，同时播放语音提示信息，语音提示信息播放完毕之后，再恢复语音通话。当IVR系统向第一手机或第二手机发送语音提示信息，第一手机或第二手机接收到语音提示信息会暂停第一手机与第二手机之间的语音通话，同时播放语音提示信息，语音提示信息播放完毕之后，再恢复二者之间的语音通话。
本发明进一步提供另一种IVR系统实现手机语音业务的方法。参照图7，图7为本发明的IVR系统实现手机语音业务的方法一实施例的流程示意图。在该实施例中，所述IVR系统实现手机语音业务的方法包括：
步骤S101、根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码。
本实施例中第一手机用户开启语音业务首先需要拨号接入IVR系统，本实施例中所述第一手机用户通过向第一手机输入拨号接入指令，IVR系统根据所述拨号接入指令控制第一手机号码接入IVR系统。第一手机号码接入IVR系统后，IVR系统会生成语音号码输入提示信息，并发送给第一手机，第一手机通过自身的播放模块对所述语音号码输入提示信息进行语音播放，此时第一手机用户便可根据播放的语音号码输入提示信息进行相应的操作：输入第二手机号码。
步骤S102、根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息。
本实施例中第一手机接收到第二手机语音定位提示信息后通过自身的语音播放模块播放所接收的语音定位提示信息。
本实施例所提供的IVR系统，通过根据第一手机发送的语音业务指令，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手 机号码；根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息的方式，用户根据语音提示信息执行简单的操作即可实现对目标手机用户所在位置的定位，适用于老年人、幼童、盲人等不会使用智能手机的人群。
参见图8，图8为本发明的IVR系统实现手机语音业务的方法另一实施例的流程示意图。本实施例在上述步骤S102之后还包括：
步骤S103、向第一手机发送语音导致选择提示信息，以提示第一手机用户是否需要导航；
本实施例中IVR系统向第一手机发送第二手机语音定位提示信息后，会自动生成语音导航提示信息，以便第一手机用户根据自身意愿选择是否开启语音导航功能。
步骤S104、根据第一手机发送的导航指令，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。实现为第一手机用户提供导航服务。
本实施例中，第一手机用户若选择开启语音导航功能需要向IVR系统发送导航指令。IVR系统接收到第一手机发送的导航指令后，会根据第一手机当前位置和第二手机当前位置计算二者之间的距离和往复交通路线，并生成相应的语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
参见图9，图9为本发明的IVR系统实现手机语音业务的方法另一实施例的流程示意图。本实施例在上述步骤S104之后还包括：
步骤S105、根据设定的时间周期，周期性更新第一手机和第二手机的位置信息，根据更新后的第一手机和第二手机的位置信息，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手 机的当前位置之间的距离以及交通路线。
本实施例中为了确保第一手机用户向第二手机用户所处位置方向行进的交通路线准确，需要周期性更新第一手机和第二手机的位置信息，据此生成相应的语音导航提示信息，并将相应的语音导航提示信息发送给第一手机。例如从第一次向第一手机发送语音导航提示信息起始时刻起定时更新第一手机和第二手机的位置信息，并进行后续相关操作。如若设定的时间周期为5分钟，第一次获取第一手机和第二手机的位置信息的时间点为12:00，则在12:05对第一手机和第二手机的位置信息进行第一次更新，并进行后续相关操作；在12:10对第一手机和第二手机的位置信息进行第二次更新，并进行后续相关操作；后续依次类推，直至第一手机和第二手机处于同一位置，或者接收到第一手机发送的语音导航停止指令，或者接收到第一手机和/或第二手机发送的通话挂断指令。
本实施例中，当IVR系统向第一手机发送语音提示信息，第一手机接收到语音提示信息会暂停语音通话，同时播放语音提示信息，语音提示信息播放完毕之后，再恢复语音通话。
进一步地，以上IVR系统实现手机语音业务的方法实施例中，在步骤S102之前还包括如下处理：获取第一手机号码，判断第一手机号码是否为输入的第二手机号码的授权号码。在所述第一手机号码为输入的第二手机号码的授权号码的条件下，执行根据输入的第二手机号码获取第二手机的当前位置信息的操作。
本发明进一步提供一种IVR系统。参照图10，图10为本发明的IVR系统一实施例的功能模块示意图。在本实施例中，所述IVR系统200包括：第一号码输入提示模块210、第一定位提示模块220，其中：
所述第一号码输入提示模块210，配置为根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提 示信息，以提示第一手机用户输入第二手机号码。
所述第一定位提示模块220，配置为根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息。
本实施例中第一手机用户开启语音业务首先需要拨号接入IVR系统，本实施例中所述第一手机用户通过向第一手机输入拨号接入指令，IVR系统根据所述拨号接入指令控制第一手机号码接入IVR系统。第一手机号码接入IVR系统后，IVR系统会生成语音号码输入提示信息，并发送给第一手机，第一手机通过自身的播放模块对所述语音号码输入提示信息进行语音播放，此时第一手机用户便可根据播放的语音号码输入提示信息进行相应的操作：输入第二手机号码。
本实施例中第一手机接收到第二手机语音定位提示信息后通过自身的语音播放模块播放所接收的语音定位提示信息。
本实施例所提供的IVR系统，通过根据第一手机发送的语音业务指令，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息的方式，用户根据语音提示信息执行简单的操作即可实现对目标手机用户所在位置的定位，适用于老年人、幼童、盲人等不会使用智能手机的人群。
参见图11，图11为本发明的IVR系统另一实施例的功能模块示意图。本实施例在上述实施例的基础还包括：第一导航提示模块230。
所述第一导航提示模块230，配置为向第一手机发送语音导航选择提示信息，以提示第一手机用户是否需要导航；根据第一手机发送的导航指令，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前 位置与第二手机的当前位置之间的距离以及交通路线。实现为第一手机用户提供导航服务。
本实施例中IVR系统向第一手机发送第二手机语音定位提示信息后，会自动生成语音导航提示信息，以便第一手机用户根据自身意愿选择是否开启语音导航功能。
本实施例中，第一手机用户若选择开启语音导航功能需要向IVR系统发送导航指令。IVR系统接收到第一手机发送的导航指令后，会根据第一手机当前位置和第二手机当前位置计算二者之间的距离和往复交通路线，并生成相应的语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
参见图12，图12为本发明的IVR系统另一实施例的功能模块示意图。本实施例在上述实施例的基础还包括：第一位置更新模块240。
所述第一位置更新模块240，配置为根据设定的时间周期，周期性更新第一手机和第二手机的位置信息。
所述第一导航提示模块230，还配置为根据更新后的第一手机和第二手机的位置信息，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
本实施例中为了确保第一手机用户向第二手机用户所处位置方向行进的交通路线准确，需要周期性更新第一手机和第二手机的位置信息，据此生成相应的语音导航提示信息，并将相应的语音导航提示信息发送给第一手机。例如从第一次向第一手机发送语音导航提示信息起始时刻起定时更新第一手机和第二手机的位置信息，并进行后续相关操作。如若设定的时间周期为5分钟，第一次获取第一手机和第二手机的位置信息的时间点为12:00，则在12:05对第一手机和第二手机的位置信息进行第一次更新，并进行后续相关操作；在12:10对第一手机和第二手机的位置信息进行第二次 更新，并进行后续相关操作；后续依次类推，直至第一手机和第二手机处于同一位置，或者接收到第一手机发送的语音导航停止指令，或者接收到第一手机和/或第二手机发送的通话挂断指令。
本实施例中，当IVR系统向第一手机发送语音提示信息，第一手机接收到语音提示信息会暂停语音通话，同时播放语音提示信息，语音提示信息播放完毕之后，再恢复语音通话。
参见图13，图13为本发明的IVR系统另一实施例的功能模块示意图。本实施例在上述实施例的基础还包括：授权判断模块250。所述授权判断模块250，配置为获取第一手机号码，判断第一手机号码是否为输入的第二手机号码的授权号码；在所述第一手机号码为输入的第二手机号码的授权号码的条件下，调用第一定位提示模块执行根据输入的第二手机号码获取第二手机的当前位置信息的操作。
本发明实施例提供的IVR系统中的号码输入提示模块、定位提示模块、导航提示模块和位置更新模块，都可以通过IVR系统中的处理器来实现；本发明实施例提供的IVR系统中的第一号码输入提示模块、第一定位提示模块、第一导航提示模块、第一位置更新模块和授权判断模块，都可以通过IVR系统中的处理器来实现；当然上述处理器完成的功能也可通过具体的逻辑电路实现；在具体实施例的过程中，处理器可以为中央处理器(CPU)、微处理器(MPU)、数字信号处理器(DSP)或现场可编程门阵列(FPGA)等。
需要说明的是，本发明实施例中，如果以软件功能模块的形式实现上述的IVR系统实现手机语音业务的方法，并作为独立的产品销售或使用时，也可以存储在一个计算机可读取存储介质中。基于这样的理解，本发明实施例的技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括若干指 令用以使得一台计算机设备(可以是个人计算机、服务器、或者网络设备等)执行本发明各个实施例所述方法的全部或部分。而前述的存储介质包括：U盘、移动硬盘、只读存储器(ROM，Read Only Memory)、磁碟或者光盘等各种可以存储程序代码的介质。这样，本发明实施例不限制于任何特定的硬件和软件结合。
相应地，本发明实施例再提供一种计算机存储介质，所述计算机存储介质中存储有计算机可执行指令，该计算机可执行指令用于执行本发明实施例中的IVR系统实现手机语音业务的方法。
以上仅为本发明的优选实施例，并非因此限制本发明的专利范围，凡是利用本发明说明书及附图内容所作的等效结构或等效流程变换，或直接或间接运用在其他相关的技术领域，均同理包括在本发明的专利保护范围内。
工业实用性
本发明实施例中，通过根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息的方式，用户根据语音提示信息执行简单的操作即可实现对目标手机用户所在位置的定位，适用于老年人、幼童、盲人等不会使用智能手机的人群。

Claims (16)

  1. 一种IVR系统实现手机语音业务的方法，所述IVR系统实现手机语音业务的方法包括以下步骤：
    根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；
    根据输入的第二手机号码建立第一手机与第二手机的呼叫通话连接，并向第二手机发送语音定位请求提示信息，以告知第二手机用户第一手机用户请求语音定位；
    根据第二手机发送的语音定位同意指令，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息；并同时向第二手机发送第一手机语音定位提示信息，以告知第二手机用户第一手机的当前位置信息。
  2. 根据权利要求1所述的方法，其中，所述根据第二手机发送的语音定位同意指令，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息；并同时向第二手机发送第一手机语音定位提示信息，以告知第二手机用户第一手机的当前位置信息之后还包括：
    同时向第一手机、第二手机发送语音导航选择提示信息，以提示第一手机用户和第二手机用户是否需要导航；
    根据第一手机和/或第二手机发送的导航指令，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户，第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
  3. 根据权利要求2所述的方法，其中，所述根据第一手机和/或第二手机发送的导航指令，向第一手机和/或第二手机发送语音导航提示信息， 以告知第一手机用户和/或第二手机用户，第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线之后还包括：
    根据设定的时间周期，周期性更新第一手机和第二手机的位置信息；根据更新后的第一手机和第二手机的位置信息，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
  4. 一种IVR系统，所述IVR系统包括：
    号码输入提示模块，配置为根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；
    定位提示模块，配置为根据输入的第二手机号码建立第一手机与第二手机的呼叫通话连接，并向第二手机发送语音定位请求提示信息，以告知第二手机用户第一手机用户请求语音定位；以及根据第二手机发送的语音定位同意指令，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息；并同时向第二手机发送第一手机语音定位提示信息，以告知第二手机用户第一手机的当前位置信息。
  5. 根据权利要求4所述的IVR系统，其中，还包括：
    导航提示模块，配置为同时向第一手机、第二手机发送语音导致选择提示信息，以提示第一手机用户和第二手机用户是否需要导航；以及根据第一手机和/或第二手机发送的导航指令，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户，第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
  6. 根据权利要求5所述的IVR系统，其中，还包括：
    位置更新模块，配置为根据设定的时间周期，周期性更新第一手机 和第二手机的位置信息；
    所述导航提示模块，还配置为根据更新后的第一手机和第二手机的位置信息，向第一手机和/或第二手机发送语音导航提示信息，以告知第一手机用户和/或第二手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
  7. 一种IVR系统实现手机语音业务的方法，所述手机语音业务的实现方法包括以下步骤：
    根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；
    根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息。
  8. 根据权利要求7所述的方法，其中，所述根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息之后还包括：
    向第一手机发送语音导致选择提示信息，以提示第一手机用户是否需要导航；
    根据第一手机发送的导航指令，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
  9. 根据权利要求8所述的方法，其中，所述根据第一手机发送的导航指令，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线之后还包括：
    根据设定的时间周期，周期性更新第一手机和第二手机的位置信息，根据更新后的第一手机和第二手机的位置信息，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
  10. 根据权利要求7至9任一项所述的方法，其中，所述根据输入的第二手机号码获取第二手机的当前位置信息之前还包括：
    获取第一手机号码，判断第一手机号码是否为输入的第二手机号码的授权号码；
    在所述第一手机号码为输入的第二手机号码的授权号码的条件下，执行根据输入的第二手机号码获取第二手机的当前位置信息的操作。
  11. 一种IVR系统，所述IVR系统包括：
    第一号码输入提示模块，配置为根据第一手机发送的拨号接入指令，控制第一手机号码接入IVR系统，向第一手机发送语音号码输入提示信息，以提示第一手机用户输入第二手机号码；
    第一定位提示模块，配置为根据输入的第二手机号码获取第二手机的当前位置信息，向第一手机发送第二手机语音定位提示信息，以告知第一手机用户第二手机的当前位置信息。
  12. 根据权利要求11所述的IVR系统，其中，还包括：
    第一导航提示模块，配置为向第一手机发送语音导航选择提示信息，以提示第一手机用户是否需要导航；根据第一手机发送的导航指令，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
  13. 根据权利要求12所述的IVR系统，其中，还包括：
    第一位置更新模块，配置为根据设定的时间周期，周期性更新第一手机和第二手机的位置信息；
    第一导航提示模块，还配置为根据更新后的第一手机和第二手机的位置信息，向第一手机发送语音导航提示信息，以告知第一手机用户第一手机的当前位置与第二手机的当前位置之间的距离以及交通路线。
  14. 根据权利要求11至13任一项所述的IVR系统，还包括：
    授权判断模块，配置为获取第一手机号码，判断第一手机号码是否为输入的第二手机号码的授权号码；在所述第一手机号码为输入的第二手机号码的授权号码的条件下，调用第一定位提示模块执行根据输入的第二手机号码获取第二手机的当前位置信息的操作。
  15. 一种计算机存储介质，所述计算机存储介质中存储有计算机可执行指令，该计算机可执行指令用于执行权利要求1至3任一项所述的IVR系统实现手机语音业务的方法。
  16. 一种计算机存储介质，所述计算机存储介质中存储有计算机可执行指令，该计算机可执行指令用于执行权利要求7至10任一项所述的IVR系统实现手机语音业务的方法。
PCT/CN2015/089178 2015-02-28 2015-09-08 Ivr系统及其实现手机语音业务的方法、存储介质 WO2016134592A1 (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201510092433.9 2015-02-28
CN201510092433.9A CN105992127A (zh) 2015-02-28 2015-02-28 Ivr系统及其实现手机语音业务的方法

Publications (1)

Publication Number Publication Date
WO2016134592A1 true WO2016134592A1 (zh) 2016-09-01

Family

ID=56787915

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2015/089178 WO2016134592A1 (zh) 2015-02-28 2015-09-08 Ivr系统及其实现手机语音业务的方法、存储介质

Country Status (2)

Country Link
CN (1) CN105992127A (zh)
WO (1) WO2016134592A1 (zh)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108810254A (zh) * 2018-05-21 2018-11-13 重庆理工大学 通话定位方法、装置、计算机设备和存储介质

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030069978A1 (en) * 2001-10-10 2003-04-10 Cherry Darrel D. Systems and methods for providing location-specific services to users
CN101409873A (zh) * 2008-11-12 2009-04-15 Tcl天一移动通信（深圳）有限公司 一种手机之间的gps定位方法
CN103037307A (zh) * 2012-12-06 2013-04-10 浙江工业大学 一种集中式的外出老人定位方法及其系统
CN103442152A (zh) * 2013-09-02 2013-12-11 马东 定位追踪系统及定位追踪方法
CN103974188A (zh) * 2012-12-03 2014-08-06 杨益 一种基于便携式定位终端的定位系统

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7092738B2 (en) * 2002-12-20 2006-08-15 International Business Machines Corporation Navigation of interactive voice response application using a wireless communications device graphical user interface
CN102104827A (zh) * 2009-12-22 2011-06-22 上海博路信息技术有限公司 一种基于ivr的自助语音定位系统
CN104023090A (zh) * 2014-07-01 2014-09-03 陕西魔卡文化传媒有限公司 一种基于互联网的人找人的方法

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030069978A1 (en) * 2001-10-10 2003-04-10 Cherry Darrel D. Systems and methods for providing location-specific services to users
CN101409873A (zh) * 2008-11-12 2009-04-15 Tcl天一移动通信（深圳）有限公司 一种手机之间的gps定位方法
CN103974188A (zh) * 2012-12-03 2014-08-06 杨益 一种基于便携式定位终端的定位系统
CN103037307A (zh) * 2012-12-06 2013-04-10 浙江工业大学 一种集中式的外出老人定位方法及其系统
CN103442152A (zh) * 2013-09-02 2013-12-11 马东 定位追踪系统及定位追踪方法

Also Published As

Publication number Publication date
CN105992127A (zh) 2016-10-05

Similar Documents

Publication Publication Date Title
US8732801B2 (en) Wireless connection method and device
US20180020091A1 (en) Caller location determination systems and methods
JP6618489B2 (ja) 位置ベースのオーディオ・メッセージング
US11204685B1 (en) Voice communication targeting user interface
CN106488335B (zh) 直播控制方法及装置
WO2017016118A1 (zh) 一种基于蓝牙连接的音频播放方法及装置
US20110295498A1 (en) Communications device having a commute time function and methods of use thereof
EP3220602A1 (en) Method and device for accessing smart camera
WO2016045484A1 (zh) 一种实现远程控制的方法和终端
KR20160127117A (ko) 개인 존재와 연관된 동작 수행
KR20180075931A (ko) 온라인 게임 내에서 아이템 추천 서비스를 제공하는 방법 및 그 장치
US20150105056A1 (en) Methods and devices for establishing call
US10244095B2 (en) Removable computing device that facilitates communications
EP3291225A1 (en) Method and device for securely adding connection
US9953630B1 (en) Language recognition for device settings
CN103701994A (zh) 一种自动应答的方法及装置
CN107911380B (zh) 身份验证方法及装置
WO2016124008A1 (zh) 一种语音控制方法、装置及系统
KR20180078327A (ko) 동기 통신 조정 및 처리
WO2016134592A1 (zh) Ivr系统及其实现手机语音业务的方法、存储介质
US20150358765A1 (en) Securing a mobile device by binding to an itinerary
KR20150074351A (ko) 위치기반 스마트폰의 알람 장치
WO2017084317A1 (zh) 视频通话连接方法、系统、设备及视频服务端
US9661282B2 (en) Providing local expert sessions
KR101842770B1 (ko) VoIP 통화 서비스에서 링백톤 및 링톤을 제공하기 위한 방법 및 시스템

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 15883029

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 15883029

Country of ref document: EP

Kind code of ref document: A1