WO2016070613A1

WO2016070613A1 - Call processing method, terminal, system and storage medium

Info

Publication number: WO2016070613A1
Application number: PCT/CN2015/079973
Authority: WO
Inventors: 张震
Original assignee: 中兴通讯股份有限公司
Priority date: 2014-11-07
Filing date: 2015-05-27
Publication date: 2016-05-12
Also published as: CN105635424A

Abstract

Disclosed are a call processing method, a terminal, a system and a storage medium. The method may comprise: an answering terminal receives a call instruction sent by a calling terminal; when the call instruction satisfies a preset judging condition, the answering terminal acquires the environment information of the calling terminal; and when the answering terminal determines, according to the environment information of the calling terminal, that the environment of the calling terminal is a hazardous environment, the answering terminal responds to the call instruction according to a preset response policy.

Description

Call processing method, terminal and system, storage medium

Technical field

The present invention relates to terminal technologies, and in particular, to a call processing method, a terminal and a system, and a storage medium.

Background technique

At present, in the process of daily contact and communication by the terminal device, it is often necessary to answer the incoming call by clicking the answer button of the terminal, which requires the user to actively process the incoming call. In some special cases, such as setting a mute and vibration when you are in a meeting or sleeping late at night, this usually leads to missed calls. If the caller is in an emergency, such as an elderly person or a child at home who is in danger of calling for help, such a missed connection can have dangerous consequences.

Summary of the invention

To solve the above technical problem, an embodiment of the present invention is to provide a method, a terminal, a system, and a storage medium for incoming call processing.

The technical solution of the present invention is implemented as follows:

In a first aspect, an embodiment of the present invention provides a method for processing an incoming call, and the method may include:

Receiving the terminal receives the incoming call command sent by the incoming terminal;

When the call instruction meets a preset determination condition, the receiving terminal acquires environment information of the incoming terminal;

When the receiving terminal determines that the environment of the incoming terminal is a dangerous environment according to the environmental information of the incoming terminal, the receiving terminal performs the incoming call instruction according to a preset response policy. response.

As an implementation manner, the receiving terminal acquires environment information of the incoming terminal, including:

The receiving terminal receives the environment indication information sent by the incoming terminal, where the environment indication information is used to represent that the environment in which the incoming terminal is located is a dangerous environment;

Correspondingly, the receiving terminal determines that the environment of the incoming terminal is a dangerous environment according to the environmental information of the incoming terminal, and includes:

The receiving terminal directly determines that the incoming terminal is in a dangerous environment according to the environmental indication information.

The receiving terminal sends an environmental information collection instruction to the incoming terminal; the environmental information collection instruction is used to instruct the incoming terminal to collect its own environmental status;

Receiving, by the receiving terminal, the environmental status sent by the incoming terminal;

The receiving terminal compares the environmental state of the incoming terminal with the pre-stored dangerous environment state;

When the environmental status of the incoming terminal is in the pre-stored dangerous environment state, the receiving terminal determines that the incoming terminal is in a dangerous environment.

As an implementation manner, the receiving terminal responds to the incoming call instruction according to a preset response policy, including:

The receiving terminal establishes a call connection with the incoming terminal according to the incoming call instruction, and sets the answer mode of the receiving terminal to a hands-free and volume maximum mode;

Alternatively, the receiving terminal establishes a call connection with the incoming terminal according to the incoming call instruction, and transfers the incoming call instruction to a preset destination address according to the receiving content of the receiving terminal.

In a second aspect, an embodiment of the present invention provides a method for processing an incoming call, and the method may include include:

The incoming call terminal sends an incoming call instruction to the receiving terminal;

When the incoming call instruction satisfies a preset determination condition, the incoming call terminal transmits its own environmental information to the answering terminal; the environmental information of the incoming call terminal itself is used by the receiving terminal to determine the location according to the environmental information. When the environment of the incoming call terminal is a dangerous environment, the incoming call command is responded according to a preset response policy.

As an implementation manner, the calling terminal transmits its own environment information to the receiving terminal, including:

The incoming terminal collects its own environmental status;

When the caller terminal determines that the environment in which the caller is located is a dangerous environment, the caller terminal sends the environment indication information to the answering terminal; the environment indication information is used to indicate that the environment in which the caller terminal is located is a dangerous environment.

The incoming call terminal receives an environmental information collection instruction sent by the receiving terminal; the environmental information collection instruction is used to instruct the incoming terminal to collect its own environmental state;

The caller terminal collects an environment state in which the caller is located according to the environmental information collection instruction;

The incoming terminal sends the environmental status to the receiving terminal; the environmental status is used by the receiving terminal to determine that the incoming terminal is in a dangerous environment.

In a third aspect, an embodiment of the present invention provides a receiving terminal, where the receiving terminal may include: a receiving unit, an obtaining unit, a determining unit, and a response unit, where

The receiving unit is configured to receive an incoming call instruction sent by the incoming terminal;

The acquiring unit is configured to acquire environment information of the incoming terminal when the incoming call instruction received by the receiving unit meets a preset determination condition;

The determining unit is configured to: according to the environment of the incoming terminal acquired by the acquiring unit The information determines that the environment of the incoming terminal is a dangerous environment, and triggers the response unit;

The response unit is configured to respond to the incoming call command according to a preset response policy when the determining unit determines that the environment of the incoming call terminal is a dangerous environment according to the environmental information of the incoming call terminal.

As an implementation manner, the acquiring unit is configured to receive environment indication information sent by the incoming terminal, where the environment indication information is used to represent that the environment in which the incoming terminal is located is a dangerous environment;

Correspondingly, the determining unit is configured to directly determine that the incoming terminal is in a dangerous environment according to the environmental indication information.

As an implementation manner, the acquiring unit is configured to send an environment information collection instruction to the incoming terminal, where the environment information collection instruction is used to indicate that the incoming terminal collects its own environmental state;

And receiving the environmental status sent by the incoming terminal;

Correspondingly, the determining unit is configured to perform comparison according to an environmental state of the incoming call terminal and a pre-stored dangerous environment state;

And determining that the incoming terminal is in a dangerous environment when the environmental status of the incoming terminal is in the pre-stored dangerous environment state.

In an implementation manner, the response unit is configured to establish a call connection with the incoming terminal according to the incoming call instruction, and set a listening mode of the receiving terminal to a hands-free and volume maximum mode;

Or establishing a call connection with the incoming terminal according to the incoming call instruction, and transferring the incoming call instruction to a preset destination address according to the answering content of the answering terminal.

In a fourth aspect, an embodiment of the present invention provides an incoming call terminal, where the incoming call terminal may include: a sending unit and a transmitting unit, where

The sending unit is configured to send an incoming call instruction to the receiving terminal;

The transmission unit is configured to transmit the environmental information of the incoming call terminal to the answering terminal when the incoming call command satisfies a preset determination condition; the environmental information of the incoming call terminal is used by the receiving terminal according to the When the environment information determines that the environment of the incoming terminal is a dangerous environment, the incoming call command is responded according to a preset response policy.

As an implementation manner, the transmission unit is configured to collect an environmental state of the incoming terminal;

And, when the environment in which the incoming call terminal is located is determined to be in a dangerous environment, the environment indication information is sent to the receiving terminal; the environment indication information is used to represent that the environment in which the incoming call terminal is located is a dangerous environment. .

As an implementation manner, the transmitting unit is configured to receive an environment information collection instruction sent by the receiving terminal, where the environment information collecting instruction is used to instruct the incoming terminal to collect an environment state of the terminal;

And collecting, according to the environmental information collection instruction, an environmental state in which the incoming call terminal is located;

In a fifth aspect, an embodiment of the present invention provides a call processing system, where the system may include: an answering terminal and an incoming call terminal, where

The receiving terminal is configured to receive an incoming call instruction sent by the incoming terminal;

And acquiring, when the incoming call instruction satisfies a preset determination condition, environment information of the incoming call terminal;

And when the receiving terminal determines that the environment of the incoming terminal is a dangerous environment according to the environmental information of the incoming terminal, responding to the incoming call instruction according to a preset response policy;

The incoming call terminal is configured to send an incoming call instruction to the receiving terminal;

And, when the incoming call instruction satisfies a preset determination condition, transmitting its own environmental information to the receiving terminal; the environmental information of the incoming call terminal itself is used by the receiving terminal according to the When the environment information determines that the environment of the incoming terminal is a dangerous environment, the environment response is responded to by the preset response policy.

A storage medium having stored therein a computer program configured to perform the method of incoming call processing.

The method, terminal and system for incoming call processing provided by the embodiments of the present invention respond to an incoming call command by judging the environmental risk of the incoming call terminal, thereby avoiding a situation in which a missed call is caused under special circumstances.

DRAWINGS

FIG. 1 is a schematic diagram of an application scenario of both parties of a call according to an embodiment of the present disclosure;

2 is a schematic flowchart of a method for processing an incoming call according to an embodiment of the present invention;

3 is a schematic flowchart of another method for processing an incoming call according to an embodiment of the present invention;

4 is a schematic flowchart of a detailed method for call processing according to an embodiment of the present invention;

FIG. 5 is a schematic flowchart diagram of another detailed method for incoming call processing according to an embodiment of the present disclosure;

FIG. 6 is a schematic structural diagram of an answering terminal according to an embodiment of the present invention;

FIG. 7 is a schematic structural diagram of an incoming call terminal according to an embodiment of the present disclosure;

FIG. 8 is a schematic structural diagram of a system for incoming call processing according to an embodiment of the present invention.

detailed description

The technical solutions in the embodiments of the present invention will be clearly and completely described in the following with reference to the accompanying drawings.

Referring to FIG. 1 , an application scenario of a call is provided in an embodiment of the present invention. It is understood that the application scenario is only used to describe the technical solution of the embodiment of the present invention, and does not perform any implementation of the embodiment of the present invention. Specifically, in FIG. 1, terminal A is a local answering party, and terminal B is a calling party that initiates a call. When terminal B sends an incoming call command to terminal A through the mobile network to implement a call, the user of terminal A may be inconvenient. Answer the status of the phone, such as opening Will set the phone to mute and vibrate when sleeping late at night, so it will cause the call to miss; but when the user of terminal B is in a dangerous state, such a missed connection often has serious consequences. The technical solution of the embodiment of the present invention can prevent such a missed condition from occurring.

Referring to FIG. 2, a method for processing an incoming call according to an embodiment of the present invention is shown. The method may be applied to the receiving terminal side during a call. The method may include:

S201: the receiving terminal receives an incoming call instruction sent by the incoming terminal;

It is to be understood that the caller terminal needs to send a call command to the answering terminal to establish a call link. This is a conventional technical means for those skilled in the art, and details are not described herein.

S202: When the call instruction meets a preset determination condition, the receiving terminal acquires environment information of the incoming terminal;

It should be noted that when the user who answers the terminal is in a state of inconvenient to answer the call, the incoming call command will continue until the preset determination condition is satisfied. In this embodiment, when the incoming call command continues for a preset period of time, such as 30 seconds, and the user has not answered the answer, the receiving terminal may obtain the environmental information of the incoming call terminal. It can be understood that such a determination condition may also be other conditions that are set in advance. When the incoming call instruction satisfies the preset determination condition, the receiving terminal may acquire the environmental information of the incoming call terminal. The environmental information of the incoming call terminal is the basis for the receiving terminal to respond to the incoming call command.

Optionally, the receiving terminal obtains the environment information of the incoming terminal, and the method includes: the receiving terminal receives the environment indication information sent by the incoming terminal, where the environment indication information is used to represent that the environment in which the incoming terminal is located is a dangerous environment. It should be noted that, when the incoming call instruction satisfies a preset determination condition, the incoming call terminal may start collecting its own environmental state by itself, and determine whether it is in a dangerous environment according to the collected environmental state; for example, the incoming call terminal collects similar The voice of the fight, or words related to danger and help, can determine that the user of the incoming call terminal is in a dangerous environment. When it is determined that it is in a dangerous environment, the incoming call terminal can Characterized by environmental indication information. In order to enable the receiving terminal to directly determine the environment of the incoming terminal as a dangerous environment by the characterization of the environmental indication information.

Optionally, the receiving terminal obtains the environment information of the incoming terminal, which may include:

The receiving terminal sends an environmental information collection instruction to the incoming terminal; wherein the environmental information collection instruction is used to instruct the incoming terminal to collect its own environmental status;

And, the receiving terminal receives the environmental status sent by the incoming terminal.

It should be noted that the environment state received by the receiving terminal is the basis for the receiving terminal to determine that the incoming terminal is in a dangerous environment.

S203: When the receiving terminal determines that the environment of the incoming terminal is a dangerous environment according to the environmental information of the incoming terminal, the receiving terminal responds to the incoming call instruction according to the preset response policy.

Optionally, the receiving terminal corresponding to the receiving terminal receives the environment indication information sent by the calling terminal, and the receiving terminal determines that the environment of the incoming terminal is a dangerous environment according to the environmental information of the incoming terminal, and may include: receiving the terminal according to the environment. The indication directly determines that the incoming call terminal is in a hazardous environment.

Optionally, the receiving terminal corresponding to the receiving terminal in the S202 receives the environment state sent by the calling terminal, and the receiving terminal determines that the environment of the incoming terminal is a dangerous environment according to the environmental information of the incoming terminal, and may include:

And, when the environmental status of the incoming call terminal is in a pre-stored dangerous environment state, the receiving terminal determines that the incoming call terminal is in a dangerous environment.

Illustratively, when the answering terminal determines that the incoming call terminal is in a dangerous environment, the answering terminal responds to the incoming call command according to the preset response policy, which may include:

The receiving terminal establishes a call connection with the incoming terminal according to the incoming call instruction, and sets the answering mode of the receiving terminal to the hands-free and maximum volume mode; for example, by setting the answering mode of the receiving terminal Set to the hands-free and maximum volume mode, it can maximize the prompt to the user of the receiving terminal that the user of the incoming terminal is in a dangerous environment;

Or, the receiving terminal establishes a call connection with the incoming terminal according to the incoming call instruction, and transfers the incoming call instruction to the preset destination address according to the receiving content of the receiving terminal; for example, when the answering content is no voice, or involves danger, and is related to help. The term, the receiving terminal can transfer the incoming call instruction to a preset public safety related telephone number such as a first aid or a police.

It should be noted that the receiving terminal may preset the identifier of the at least one incoming terminal, so that after receiving the incoming call command sent by the preset incoming call terminal, it is determined by S201 to S203 that the user of the incoming call terminal is located. Whether the environment is a dangerous environment.

The embodiment provides a method for processing an incoming call. After the receiving terminal determines the environmental risk of the incoming terminal, the terminal responds to the incoming call command of the incoming terminal, thereby avoiding the situation of the missed incoming call in a special case.

FIG. 3 is a flowchart of another method for processing an incoming call according to an embodiment of the present invention. The method may be applied to an incoming call terminal side during a call. The method may include:

S301: The incoming terminal sends an incoming call instruction to the receiving terminal.

S302: When the incoming call instruction satisfies a preset determination condition, the incoming call terminal transmits its own environmental information to the receiving terminal;

Illustratively, the environment information of the incoming call terminal is used by the receiving terminal to respond to the incoming call command according to a preset response policy when determining, according to the environmental information, that the environment of the incoming call terminal is a dangerous environment. The specific response process of the receiving terminal is as described in the embodiment shown in FIG. 2, and details are not described herein again.

It should be noted that when the user who answers the terminal is in an inconvenient to answer the call, the incoming call The command will continue until the preset decision conditions are met.

Optionally, the inbound terminal transmits the environment information to the receiving terminal, which may include:

The incoming call terminal collects its own environmental status; for example, the incoming call terminal can turn on the radio device such as its own microphone to collect the sound information of the environment, and the like, which is not described herein.

And when the caller terminal determines that the environment in which the caller terminal is in a dangerous environment according to the environment state, the environment indication information is sent to the answering terminal; wherein the environment indication information is used to represent that the environment in which the caller terminal is located is a dangerous environment, The receiving terminal can directly determine the environment of the incoming terminal as a dangerous environment by the characterization of the environmental indication information.

The caller terminal receives an environment information collection instruction sent by the answering terminal, where the environment information collection instruction is used to instruct the caller terminal to collect its own environmental state;

And the caller terminal collects the environment state in which the caller is located according to the environmental information collection instruction;

And, the incoming terminal sends the environmental status to the receiving terminal; the environmental status is used by the receiving terminal to determine that the incoming terminal is in a dangerous environment.

The present embodiment provides an incoming call processing method, in which the incoming call terminal transmits its own environmental information to the receiving terminal when the incoming call command satisfies the preset determination condition, so that the receiving terminal determines, according to the environmental information, the incoming call terminal is located. The environment is in a dangerous environment and responds to incoming call orders, avoiding the possibility of missed calls in special situations.

The technical solutions of the embodiments of the present invention are separately described in detail below through two specific embodiments in combination with the foregoing embodiments.

Embodiment 1

Referring to FIG. 4, a detailed method flow of an incoming call process according to an embodiment of the present invention is shown, and the method may include:

S401: The incoming terminal sends an incoming call instruction to the receiving terminal.

S402: When the incoming call instruction satisfies a preset determination condition, the incoming terminal collects its own environmental state;

It should be noted that when the user who answers the terminal is in a state of inconvenient to answer the call, the incoming call command will continue until the preset determination condition is satisfied. In this embodiment, when the incoming call command continues for a preset period of time, such as 30 seconds, and the user has not answered the answer, the receiving terminal may obtain the environmental information of the incoming call terminal. It can be understood that such a determination condition may also be other conditions that are set in advance.

In this embodiment, the incoming call terminal can turn on the radio device such as the microphone to collect the environmental information such as the sound information of the environment, which is not described herein.

S403: The caller terminal sends the environment indication information to the answering terminal when determining that the environment in which the caller is located is in a dangerous environment according to the environment state;

Exemplarily, the environment indication information is used to characterize that the environment in which the incoming call terminal is located is a dangerous environment.

It should be noted that, as an example, the environmental status of the sound information of the environment in which the electric terminal collects the environment is determined. The incoming call terminal determines that the environment in which the caller is located is a dangerous environment according to the environmental state. Specifically, the incoming call terminal collects a similar fighting voice. , or including dangerous, help-related words, these voice information can determine that the user of the incoming call terminal is in a dangerous environment. When it is determined that it is in a dangerous environment, the incoming call terminal can be characterized by the environmental indication information.

It can be understood that, since the environment indication information can directly represent that the environment in which the incoming call terminal is located is a dangerous environment, the environment indication information belongs to a specific form of the environmental information of the incoming terminal.

S404: The receiving terminal directly determines, according to the environment indication information, that the incoming terminal is in a dangerous environment.

S405: The receiving terminal responds to the incoming call instruction according to a preset response policy.

Specifically, in this embodiment, when the answering terminal determines that the incoming terminal is in a dangerous environment, the receiving terminal establishes a call connection with the incoming terminal according to the incoming call instruction, and answers the answering mode of the terminal. The mode is set to the hands-free and maximum volume mode; for example, by setting the answering mode of the receiving terminal to the hands-free and volume maximum mode, the user of the receiving terminal can be prompted to the user in a dangerous environment to the maximum extent;

Specific embodiment 2:

With reference to the foregoing embodiment, referring to FIG. 5, a detailed method flow of another incoming call processing according to an embodiment of the present invention is shown, and the method may include:

S501: The incoming terminal sends an incoming call instruction to the receiving terminal.

S502: When the incoming call instruction satisfies a preset determination condition, the receiving terminal sends an environmental information collection instruction to the incoming terminal.

The environmental information collection instruction is used to instruct the incoming terminal to collect its own environmental status;

S503: The caller terminal collects an environment state in which the caller is located according to the environment information collection instruction.

For example, the incoming call terminal can turn on a radio device such as its own microphone to collect environmental conditions such as sound information of the environment.

S504: The incoming terminal sends the environmental status to the receiving terminal.

The environmental status is used by the receiving terminal to determine that the incoming terminal is in a dangerous environment.

It can be understood that, since the environmental state can be used as a basis for judging whether the environment in which the incoming call terminal is located is a dangerous environment, the environmental state is also a specific form of the environmental information of the incoming call terminal.

S505: The receiving terminal according to the environmental state of the incoming terminal and a dangerous environment pre-stored by itself Status comparison

For example, the receiving terminal may perform an comparison according to the received environmental state and the environmental state of the dangerous environment pre-stored by itself, thereby determining whether the environmental state of the incoming terminal is a dangerous environment.

S506: When the environmental status of the incoming terminal is in the pre-stored dangerous environment state, the receiving terminal determines that the incoming terminal is in a dangerous environment.

For example, if the environmental status collected by the incoming call terminal includes a fighting-like sound, or includes dangerous, help-related words, then the user of the incoming call terminal can be determined to be in a dangerous environment.

S507: The receiving terminal responds to the incoming call instruction according to a preset response policy.

Illustratively, when the answering terminal determines that the incoming call terminal is in a dangerous environment, the receiving terminal responds to the incoming call command according to the preset response policy, and the specific process may be as described in the embodiment shown in FIG. 4, and details are not described herein again. .

Through the description of the above two specific embodiments, the incoming call terminal transmits its own environmental information to the receiving terminal when the incoming call command satisfies the preset determination condition, so that the receiving terminal determines the environment in which the incoming call terminal is located according to the environmental information. Hazardous environment and respond to incoming call orders to avoid missed calls in special situations.

With reference to FIG. 6 , a structure of an answering terminal 60 according to an embodiment of the present invention is provided. The receiving terminal 60 may include: a receiving unit 601, an obtaining unit 602, a determining unit 603, and the same technical concept. Response unit 604, wherein

The receiving unit 601 is configured to receive an incoming call instruction sent by the incoming terminal;

The obtaining unit 602 is configured to acquire environment information of the incoming terminal when the incoming call instruction received by the receiving unit 601 satisfies a preset determination condition;

The determining unit 603 is configured to determine that the environment of the incoming call terminal is a dangerous environment according to the environment information of the incoming call terminal acquired by the obtaining unit 602, and trigger the response unit 604;

The response unit 604 is configured to be configured by the determining unit 603 according to the ring of the incoming terminal The environment information determines that the environment of the incoming terminal is a dangerous environment, and responds to the incoming call instruction according to a preset response policy.

Illustratively, the obtaining unit 602 is further configured to receive the environment indication information sent by the incoming terminal, where the environment indication information is used to represent that the environment in which the incoming terminal is located is a dangerous environment;

Correspondingly, the determining unit 603 is configured to directly determine that the incoming terminal is in a dangerous environment according to the environmental indication information.

Illustratively, the obtaining unit 602 is configured to send an environment information collection instruction to the incoming terminal, where the environment information collection instruction is used to instruct the incoming terminal to collect its own environmental status;

And receiving an environmental status sent by the incoming terminal;

Correspondingly, the determining unit 603 is configured to compare the environmental state of the incoming call terminal with the pre-stored dangerous environment state;

And determining that the incoming call terminal is in a dangerous environment when the environmental status of the incoming call terminal is in a pre-stored dangerous environment state.

Exemplarily, the response unit 604 is configured to establish a call connection with the incoming terminal according to the incoming call instruction, and set the answer mode of the answering terminal 60 to the hands-free and volume maximum mode;

Alternatively, a call connection is established with the incoming terminal according to the incoming call command, and the incoming call command is transferred to the preset destination address according to the received content of the receiving terminal 60.

The present embodiment provides an answering terminal 60. After the receiving terminal 60 determines the environmental risk of the incoming terminal, the terminal responds to the incoming call command of the incoming terminal, thereby avoiding the situation of the missed incoming call in a special case.

With the same technical concept of the foregoing embodiment, referring to FIG. 7, a structure of an incoming call terminal 70 according to an embodiment of the present invention is provided. The incoming call terminal 70 may include: a sending unit 701 and a transmitting unit 702, where

The sending unit 701 is configured to send an incoming call instruction to the receiving terminal;

The transmission unit 702 is configured to: when the incoming call instruction satisfies a preset determination condition, the incoming call terminal The environment information is transmitted to the answering terminal. The environment information of the incoming call terminal 70 is used for the answering terminal to respond to the incoming call command according to the preset response policy when the environment of the incoming call terminal 70 is determined to be a dangerous environment according to the environmental information.

Illustratively, the transmission unit 702 can be configured to collect an environmental status of the incoming terminal 70;

And, when the environment in which the incoming call terminal 70 is located is determined to be a dangerous environment according to the environmental state, the environment indication information is sent to the answering terminal; wherein the environment indication information is used to represent that the environment in which the incoming call terminal 70 is located is a dangerous environment.

Illustratively, the transmission unit 702 can be configured to

Receiving an environment information collection instruction sent by the receiving terminal; wherein the environment information collection instruction is used to instruct the incoming terminal terminal 70 to collect its own environmental state;

And collecting, according to the environmental information collection instruction, an environmental state in which the incoming call terminal 70 is located;

The incoming call terminal 70 transmits the environmental status to the answering terminal; wherein the environmental status is used by the receiving terminal to determine that the incoming call terminal 70 is in a hazardous environment.

The present embodiment provides an incoming call terminal 70, through the incoming call terminal 70, when the incoming call command satisfies a preset determination condition, transmits its own environmental information to the receiving terminal, so that the receiving terminal determines the incoming call terminal 70 according to the environmental information. The environment is in a dangerous environment and responds to incoming call orders, avoiding the possibility of missed calls in special circumstances.

With reference to FIG. 8 , a structure of an incoming call processing system 80 is provided in the embodiment of the present invention. The system 80 may include: an answering terminal 60 and an incoming call terminal 70, where

The receiving terminal 60 is configured to receive an incoming call command sent by the incoming terminal 70;

And acquiring the environmental information of the incoming call terminal 70 when the incoming call command satisfies the preset determination condition;

And when the answering terminal 60 determines that the environment of the incoming call terminal 70 is a dangerous environment according to the environmental information of the incoming call terminal 70, responding to the incoming call command according to the preset response policy;

The incoming call terminal 70 is configured to send an incoming call command to the answering terminal 60;

And, when the incoming call instruction satisfies the preset determination condition, the environment information of the incoming call terminal 70 is transmitted to the answering terminal 60; wherein the environmental information of the incoming call terminal 70 is used by the answering terminal 60 to determine the environment of the incoming call terminal 70 as a dangerous environment according to the environmental information. The call command is responded to according to a preset response policy.

The embodiment of the present invention further describes a storage medium in which a computer program is stored, and the computer program is configured as a method of incoming call processing in the foregoing embodiments.

Those skilled in the art will appreciate that embodiments of the present invention can be provided as a method, system, or computer program product. Accordingly, the present invention can take the form of a hardware embodiment, a software embodiment, or a combination of software and hardware. Moreover, the invention can take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage and optical storage, etc.) including computer usable program code.

The present invention has been described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (system), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or FIG. These computer program instructions can be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing device to produce a machine for the execution of instructions for execution by a processor of a computer or other programmable data processing device. Means for implementing the functions specified in one or more of the flow or in a block or blocks of the flow chart.

The computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture comprising the instruction device. The apparatus implements the functions specified in one or more blocks of a flow or a flow and/or block diagram of the flowchart.

These computer program instructions can also be loaded into a computer or other programmable data processing device Having a series of operational steps performed on a computer or other programmable device to produce computer-implemented processing such that instructions executed on a computer or other programmable device are provided for implementing one or more processes in a flowchart and/or Or block diagram the steps of a function specified in a box or multiple boxes.

The above is only the preferred embodiment of the present invention and is not intended to limit the scope of the present invention.

Industrial applicability

The invention responds to the incoming call command by judging the environmental risk of the incoming call terminal, and can avoid the situation that the missed call is caused under special circumstances.

Claims

A method of call processing, the method comprising:

Receiving the terminal receives the incoming call command sent by the incoming terminal;

When the call instruction meets a preset determination condition, the receiving terminal acquires environment information of the incoming terminal;

When the receiving terminal determines that the environment of the incoming terminal is a dangerous environment according to the environmental information of the incoming terminal, the receiving terminal responds to the incoming call instruction according to a preset response policy.
The method of claim 1, wherein the receiving terminal acquires environmental information of the incoming terminal, including:

The receiving terminal receives the environment indication information sent by the incoming terminal, where the environment indication information is used to represent that the environment in which the incoming terminal is located is a dangerous environment;

Correspondingly, the receiving terminal determines that the environment of the incoming terminal is a dangerous environment according to the environmental information of the incoming terminal, and includes:

The receiving terminal directly determines that the incoming terminal is in a dangerous environment according to the environmental indication information.
The method of claim 1, wherein the receiving terminal acquires environmental information of the incoming terminal, including:

The receiving terminal sends an environmental information collection instruction to the incoming terminal; the environmental information collection instruction is used to instruct the incoming terminal to collect its own environmental status;

Receiving, by the receiving terminal, the environmental status sent by the incoming terminal;

Correspondingly, the receiving terminal determines that the environment of the incoming terminal is a dangerous environment according to the environmental information of the incoming terminal, and includes:

The receiving terminal compares the environmental state of the incoming terminal with the pre-stored dangerous environment state;

When the environmental status of the incoming terminal is in the pre-stored dangerous environment state, the receiving terminal determines that the incoming terminal is in a dangerous environment.
The method of claim 1, wherein the receiving terminal responds to the incoming call instruction according to a preset response policy, including:

The receiving terminal establishes a call connection with the incoming terminal according to the incoming call instruction, and sets the answer mode of the receiving terminal to a hands-free and volume maximum mode;

Alternatively, the receiving terminal establishes a call connection with the incoming terminal according to the incoming call instruction, and transfers the incoming call instruction to a preset destination address according to the receiving content of the receiving terminal.
A method of call processing, the method comprising:

The incoming call terminal sends an incoming call instruction to the receiving terminal;

When the incoming call instruction satisfies a preset determination condition, the incoming call terminal transmits its own environmental information to the answering terminal; the environmental information of the incoming call terminal itself is used by the receiving terminal to determine the location according to the environmental information. When the environment of the incoming call terminal is a dangerous environment, the incoming call command is responded according to a preset response policy.
The method of claim 5, wherein the invoking terminal transmits its own environmental information to the receiving terminal, including:

The incoming terminal collects its own environmental status;

When the caller terminal determines that the environment in which the caller is located is a dangerous environment, the caller terminal sends the environment indication information to the answering terminal; the environment indication information is used to indicate that the environment in which the caller terminal is located is a dangerous environment.
The method of claim 5, wherein the invoking terminal transmits its own environmental information to the receiving terminal, including:

The incoming call terminal receives an environmental information collection instruction sent by the receiving terminal; the environmental information collection instruction is used to instruct the incoming terminal to collect its own environmental state;

The caller terminal collects an environment state in which the caller is located according to the environmental information collection instruction;

The incoming terminal sends the environmental status to the receiving terminal; the environmental status is used by the receiving terminal to determine that the incoming terminal is in a dangerous environment.
An answering terminal, comprising: a receiving unit, an obtaining unit, a determining unit, and a response unit, wherein

The receiving unit is configured to receive an incoming call instruction sent by the incoming terminal;

The acquiring unit is configured to acquire environment information of the incoming terminal when the incoming call instruction received by the receiving unit meets a preset determination condition;

The determining unit is configured to determine that the environment of the incoming call terminal is a dangerous environment according to the environmental information of the incoming call terminal acquired by the acquiring unit, and trigger the response unit;

The response unit is configured to respond to the incoming call command according to a preset response policy when the determining unit determines that the environment of the incoming call terminal is a dangerous environment according to the environmental information of the incoming call terminal.
The answering terminal according to claim 8, wherein the obtaining unit is configured to receive environment indication information sent by the incoming terminal, wherein the environment indication information is used to represent that the environment in which the incoming terminal is located is dangerous surroundings;

Correspondingly, the determining unit is configured to directly determine that the incoming terminal is in a dangerous environment according to the environmental indication information.
The answering terminal according to claim 8, wherein the obtaining unit is configured to send an environmental information collecting instruction to the incoming terminal; the environmental information collecting instruction is used to instruct the incoming terminal to collect its own environmental state;

And receiving the environmental status sent by the incoming terminal;

Correspondingly, the determining unit is configured to perform comparison according to an environmental state of the incoming call terminal and a pre-stored dangerous environment state;

And determining that the incoming terminal is in a dangerous environment when the environmental status of the incoming terminal is in the pre-stored dangerous environment state.
The answering terminal according to claim 8, wherein the response unit is configured to establish a call connection with the incoming terminal according to the incoming call instruction, and set the answer mode of the receiving terminal to a hands-free and volume maximum mode. ;

Or establishing a call connection with the incoming terminal according to the incoming call instruction, and transferring the incoming call instruction to a preset destination address according to the answering content of the answering terminal.
An incoming call terminal, where the incoming call terminal includes: a sending unit and a transmitting unit, where

The sending unit is configured to send an incoming call instruction to the receiving terminal;

The transmission unit is configured to transmit the environmental information of the incoming call terminal to the answering terminal when the incoming call command satisfies a preset determination condition; the environmental information of the incoming call terminal is used by the receiving terminal according to the When the environment information determines that the environment of the incoming terminal is a dangerous environment, the incoming call command is responded according to a preset response policy.
The incoming call terminal according to claim 12, wherein the transmission unit is configured to collect an environmental state of the incoming call terminal;

And, when the environment in which the incoming call terminal is located is determined to be in a dangerous environment, the environment indication information is sent to the receiving terminal; the environment indication information is used to represent that the environment in which the incoming call terminal is located is a dangerous environment. .
The incoming call terminal according to claim 12, wherein said transmission unit is configured to

Receiving an environment information collection instruction sent by the receiving terminal; the environment information collection instruction is used to instruct the incoming terminal to collect its own environmental state;

And collecting, according to the environmental information collection instruction, an environmental state in which the incoming call terminal is located;

The incoming terminal sends the environmental status to the receiving terminal; the environmental status is used by the receiving terminal to determine that the incoming terminal is in a dangerous environment.
A call processing system, the system comprising: an answering terminal and an incoming call terminal, wherein

The receiving terminal is configured to receive an incoming call instruction sent by the incoming terminal;

And acquiring, when the incoming call instruction satisfies a preset determination condition, environment information of the incoming call terminal;

And when the receiving terminal determines that the environment of the incoming terminal is a dangerous environment according to the environmental information of the incoming terminal, responding to the incoming call instruction according to a preset response policy;

The incoming call terminal is configured to send an incoming call instruction to the receiving terminal;

And when the call instruction meets the preset determination condition, transmitting the environment information of the caller to the answering terminal; the environment information of the incoming call terminal is used by the answering terminal to determine the call according to the environment information. When the environment of the terminal is a dangerous environment, the incoming call command is responded according to a preset response policy.
A storage medium storing a computer program configured to perform the method of incoming call processing according to any one of claims 1 to 7.