WO2016033960A1 - 一种获取服务信息的方法、客户端和服务端 - Google Patents

一种获取服务信息的方法、客户端和服务端 Download PDF

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Publication number
WO2016033960A1
WO2016033960A1 PCT/CN2015/074952 CN2015074952W WO2016033960A1 WO 2016033960 A1 WO2016033960 A1 WO 2016033960A1 CN 2015074952 W CN2015074952 W CN 2015074952W WO 2016033960 A1 WO2016033960 A1 WO 2016033960A1
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WO
WIPO (PCT)
Prior art keywords
client
service
operations
server
information
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PCT/CN2015/074952
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English (en)
French (fr)
Inventor
姚立哲
陈军
尚国强
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中兴通讯股份有限公司
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Publication of WO2016033960A1 publication Critical patent/WO2016033960A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • This paper relates to multi-party calling technology, especially a method, client and server for obtaining service information based on multi-party call.
  • the service content can only be obtained through voices such as two-party calls or voice prompts.
  • the service content can only be obtained step by step through voices such as two-party calls or voice prompts.
  • the embodiment of the invention provides a method for acquiring service information, a client and a server, so as to obtain service information simply and quickly, and improve the multi-party calling experience of the mobile user.
  • an embodiment of the present invention provides a method for acquiring service information, including: a service initiation client initiates a service request to a server, and a server sends a service application to a service initiation client;
  • the service originating client invites the third party client to join the current service call, and sends the obtained service application to the third party client;
  • the service initiating client, the third party client, and the server determine the service information based on the service application.
  • the method before the server sends the service application to the service initiation client, the method further includes:
  • the service application is generated, a unique identifier is generated for each of the objects, and a set of operations performed on the object.
  • the determining service information by the service initiating client, the third party client, and the server based on the service application includes:
  • the service initiating client When the service initiating client operates through the service application, the service initiating client sends the operation and related information of the operation to the server and the third party client;
  • the third-party client performs the same operation as the service-initiating client in the service application opened by itself according to the received information about the operation and operation; and at the same time, the server according to the received operation and operation related information Execute the same operations as the service originating client in the service application opened by itself.
  • the determining service information by the service initiating client, the third party client, and the server based on the service application includes:
  • the service initiating client When the service initiating client operates through the service application, the service initiating client sends the operation and related information of the operation to the third party client;
  • the third-party client performs the same operation as the service-initiating client in the service application opened by itself according to the received information about the operation and operation;
  • the server performs the same operations as the service originating client and the third party client in the service application opened by itself according to the received information about the operation and the operation.
  • the method further includes:
  • the service initiating client performs the same operation as the third party client in the service application opened by itself according to the received information about the operation and operation; meanwhile, the service initiating operation and operation received by the client Related information is forwarded to the server; the server is received according to the Information about operations and operations, performing the same operations as third-party clients in the service application opened by itself.
  • the method further includes:
  • the third-party client sends information about operations and operations performed by the third-party client to the service-initiating client and the server;
  • the service initiating client performs the same operation as the third-party client in the service application opened by itself according to the received information about the operation and operation; the server is based on the information about the received operation and operation.
  • the service application opened by itself performs the same operations as the third-party client.
  • the method further includes:
  • the service initiating client performs the same operation as the third party client in the service application opened by itself according to the received information about the operation and operation;
  • the service information is negotiated and determined by the third party client and the service initiating client by interacting with the respective operations and operations; the service initiating client sends the related information about the operation and operation after the negotiation.
  • the server To the server;
  • the server performs the same operations as the service originating client and the third party client in the service application opened by itself according to the received information about the operation and the operation.
  • the method further includes:
  • the server sends information about operations and operations performed by the server to the service originating client;
  • the service initiating client performs the same operation as the server in the service application opened by itself according to the received information about the operation and operation; meanwhile, the service initiating the information about the operation and operation received by the client Forwarding to a third-party client; the third-party client performs the same operation as the server in the service application opened by itself according to the received information about the operation and operation.
  • the method further includes:
  • the server sends relevant information about operations and operations performed by the server to the service originating client and the third party client;
  • the service initiating client performs the same operation as the server in the service application opened by itself according to the received information about the operation and operation; the third party client is based on the information about the received operation and operation.
  • the same operation as the server is performed in the service application opened by itself.
  • the embodiment of the present invention further provides a client, including at least a first sending/receiving module and a first processing module;
  • the first sending/receiving module is configured to initiate a service request to the server, receive a service application from the server, initiate a service invitation to the third party client, and forward the received service application to the third party client that receives the invitation. ;
  • the first processing module is configured to perform service corresponding to the service application according to an operation from the external to determine the service information based on the service application from the server.
  • the client is a service originating client
  • the first processing module is configured to output related information about operations and operations to the server and the information via the first sending/receiving module.
  • Third party client Third party client
  • the client is a service initiation client
  • the first processing module is configured to open the service according to the operation and operation received by the first sending/receiving module.
  • the application performs the same operations as the service originating client.
  • the client is a service originating client
  • the first processing module is configured to output related information about operations and operations to the third-party client via the first sending/receiving module;
  • Negotiating and determining the service information by interacting with the third-party client by performing related operations and operations, and transmitting related information about the operation and operation after the negotiation to the server;
  • the client is a third-party client
  • the first processing module is configured to open the service according to the operation and operation received by the first sending/receiving module.
  • the application performs the same operation as the service initiating client; and the service initiating client negotiates and determines the service information by interacting with the respective operations and operations.
  • the first processing module is further configured to send, by using the first sending/receiving module, information about operations and operations performed by the first sending/receiving module to the service. Initiate the client;
  • the client is a service originating client
  • the first processing module is further configured to: open the service according to the operation and operation information received by the first sending/receiving module
  • the application performs the same operations as the third-party client; and forwards information about the received operations and operations to the server.
  • the first processing module is further configured to send, by using the first sending/receiving module, related information about operations and operations performed by the first sending/receiving module to the service initiating client.
  • the server is further configured to send, by using the first sending/receiving module, related information about operations and operations performed by the first sending/receiving module to the service initiating client.
  • the client is a service originating client
  • the first processing module is further configured to: open the service according to the operation and operation information received by the first sending/receiving module
  • the application performs the same operations as the third party client.
  • the client is a third-party client
  • the first processing module is further configured to send, by using the first sending/receiving module, information related to operations and operations performed by the first sending/receiving module to the service Initiating a client; negotiating and determining service information by interacting with the service initiating client by interacting with respective operations and operations;
  • the client is a service originating client
  • the first processing module is further configured to: open the service according to the operation and operation information received by the first sending/receiving module Performing the same operation as the third-party client in the application; negotiating and determining the service information by interacting with the third-party client by using respective operations and operations; and performing related operations and operations related information Sent to the server.
  • the client is a service originating client;
  • the first processing module is further configured to: open the service according to the operation and operation information received via the first sending/receiving module Performing the same operation as the server in the application; forwarding the related information of the received operation and operation to the third party client;
  • the client is a third-party client
  • the first processing module is further configured to, according to information related to operations and operations received through the first sending/receiving module, The same operation as the server is performed in the service application opened by itself.
  • the client is a service originating client
  • the first processing module is further configured to: open the service according to the operation and operation information received by the first sending/receiving module Execute the same operations as the server in the application;
  • the first processing module is further configured to: open the service according to the operation and operation received by the first sending/receiving module The same operation as the server is performed in the application.
  • the embodiment of the present invention further provides a server, which includes at least a second sending/receiving module and a second processing module;
  • the second sending/receiving module is configured to receive a service request from the client, and send the service application to the client;
  • the second processing module is configured to receive related information about operations and operations from the client based on the service application, perform corresponding operations, and determine service information.
  • the second processing module is configured to perform execution with the service initiating client in a service application that is opened by itself according to related information of operations and operations received through the second sending/receiving module The same operation.
  • the second processing module is configured to perform execution with the service initiating client in a service application that is opened by itself according to related information of operations and operations received through the second sending/receiving module The same operation as a third-party client.
  • the second processing module is further configured to perform execution with the third-party client in a service application that is opened by itself according to related information about operations and operations received through the second sending/receiving module The same operation.
  • the second processing module is further configured to send, by the second sending/receiving module, related information about operations and operations performed by the second sending/receiving module to the service initiating client.
  • the second processing module is further configured to send, by the second sending/receiving module, related information about operations and operations performed by the second sending/receiving module to the service initiating client and the third party client.
  • An embodiment of the present invention further provides a computer readable storage medium, where the storage medium stores a computer program, where the computer program includes program instructions, when the program instructions are set by a client and a server.
  • the client and the server device can perform the above method for obtaining service information.
  • the technical solution of the present application includes that the service initiating client initiates a service request to the server, and the server sends the service application to the service initiating client; the service initiating client invites the third party client to join the current service call, and The obtained service application is sent to the third-party client; the service-initiating client, the third-party client, and the server determine the service information based on the service application.
  • the service initiation client, the third-party client and the server determine the service information based on the same service application, and only need to interact with the respective operations and operations related information of the service application, and implement the problem simply and quickly. Access to service information. It completely breaks the traditional cumbersome and time-consuming way of step-by-step confirmation of pre-set voice, which improves the multi-party calling experience of mobile users.
  • FIG. 1 is a flowchart of a method for obtaining service information according to an embodiment of the present invention
  • FIG. 2 is a schematic structural diagram of a component of a client that obtains service information according to an embodiment of the present invention
  • FIG. 3 is a schematic structural diagram of a server that obtains service information according to an embodiment of the present invention.
  • FIG. 1 is a flowchart of a method for obtaining service information according to an embodiment of the present invention. As shown in FIG.
  • Step 100 The service initiating client initiates a service request to the server, and the server sends the service application to the service initiating client.
  • the service initiation client initiates a service request to the server, which is a common technical means by those skilled in the art, that is, the service initiator, such as user A, initiates a service call of the client through the service in the smart phone, and its specific Implementation is not intended to limit the scope of the invention, I won't go into details here.
  • the server After the server connects the service call, the server initiates a client-generated service application, such as a service page, for the service, and sends the generated service application to the service-initiating client. At the same time, the service originating client and the server open the service application.
  • a client-generated service application such as a service page
  • a service application such as a service page
  • a unique identifier is generated for each of the objects, and a set of operations that can perform operations on the object.
  • a menu page may be generated as a service application or the like.
  • the specific technical means for generating a service application is not limited to the scope of protection of the present invention, and details are not described herein again.
  • the object may include goods or services provided for the customer, etc.
  • the set of operations may include information related to operations and operations such as selection, deselection, confirmation, input quantity, input of special requirements, and the like.
  • the services provided to customers can also include confirmation of orders, modification of orders and cancellation of orders.
  • information about operations and operations sent between the client and the server, or between the client may be generated, which may include: the type of the operation, the unique identifier of the operated object, and the operator's The identifier, the name of the operator; wherein the type of the operation is at least one of a set of operations corresponding to the object of the operation.
  • the service originating client opens the received service page and returns a response message to the server to indicate that the received service page has been opened.
  • the server after receiving the response message from the service initiating client indicating that the received service page is opened, the server opens the same page on the server and notifies the service initiating client to indicate that the service has also been served.
  • the page opens.
  • Step 102 The service originating client invites the third-party client to join the current service call, and sends the obtained service application to the third-party client.
  • the technical solution provided by the embodiment of the present invention is based on a scenario of a multi-party call. Therefore, in this step, the service initiator, such as user A, needs to negotiate with a third party, such as user B.
  • user A can initiate the service through its own client.
  • the client sends an invitation to the client of the user B, that is, the third party client; when the client of the user B receives the invitation from the user A, the user B is prompted to have a new invitation; the user B agrees with the invitation of the user A, and passes the user.
  • the client of B sends a consent to the invitation to the client of user A.
  • the client A of the user A sends the service application obtained by the server to the client of the user B; after receiving the service application, the client of the user B prompts the user B to open the service application, and Open the service application after User B agrees.
  • the message interaction between the service initiating client and the third-party client is not specifically used to limit the scope of protection of the present invention, and many specific implementations are known to those skilled in the art. It is also easy to think of. It is emphasized here that the service originating client will pass the service application obtained from the server to the third party client.
  • the service initiating client, the third-party client, and the server open the service application corresponding to the currently requested service, such as a service page containing objects such as goods or services provided for the customer.
  • Step 103 Determine service information based on the service application between the service originating client, the third party client, and the server.
  • the first scenario the interaction between the service originating client and the third-party client is invisible to the server, and the interaction between the client-initiating client and the server is also invisible to the third-party client.
  • the interaction between the third-party client and the server is forwarded by the service originating client.
  • the second scenario the third-party client and the server can directly interact with each other.
  • the service-initiating client, the third-party client, and the server can directly interact with each other.
  • the service initiating client and the third party client can directly interact with each other, and the interaction is invisible to the server. After the service initiating client and the third party client agree, the result of the negotiation is further performed. Send to the server.
  • this step specifically includes:
  • the service originating client When the service originating client makes a selection, deselect, confirm, cancel, etc. on the opened service page, the service originating client sends the operation and related information of the operation to the server and the third party.
  • the third-party client performs the same operation as the service-initiating client in the service application opened by itself according to the received information about the operation and operation, and learns which operations are performed by the service-initiating client; meanwhile, the server receives the Operation and operation related information, in the service opened by itself
  • the service performs the same operations as the service originating client, and knows what operations the service client has performed. In this way, the service originating client, the third party client and the server determine the service information based on the service application.
  • this step includes:
  • the service initiating client sends the operation and related information of the operation to the third party client;
  • the third-party client performs the same operation as the service-initiating client in the service application opened by itself according to the received information about the operation and operation, and knows which operations the service-initiating client performs; the service-initiating client and the third party
  • the client determines the service information by negotiating the respective operations and operations, and then the service initiating client sends the information about the operation and operation after the negotiation to the server.
  • the server performs the same operations as the service initiating client and the third party client in the service application opened by the server according to the received information about the operation and operation, and learns what operations the service initiating client and the third party client perform. Thereby determining the service information.
  • the method of the embodiment of the present invention further includes:
  • the third-party client sends information about operations and operations performed by the third-party client to the service-initiating client; the service-initiating client is in the service application opened by itself according to the information about the received operation and operation. Perform the same operations as the third-party client to know what operations are performed by the third-party client.
  • the service-initiating client forwards the information about the operations and operations received to the server; the server receives the operations and operations according to the operations. Relevant information, in the service application opened by itself, performs the same operations as the third-party client, and knows what operations the third-party client performs.
  • the third-party client sends information about the operations and operations that it has done.
  • the service originating client and the server are sent to the service; the service initiating client performs the same operation as the third-party client in the service application opened by itself according to the received information about the operation and operation, and learns which third-party client performs
  • the server performs the same operations as the third-party client in the service application opened by itself according to the information about the received operation and operation, and knows what operations are performed by the third-party client.
  • the third-party client sends information about operations and operations performed by the third-party client to the service-initiating client; the service-initiating client is in the service application opened by itself according to the information about the received operation and operation. Execute the same operation as the third-party client, and learn what operations are performed by the third-party client.
  • the third-party client and the service-initiating client negotiate and determine the service information by interacting with the respective operations and operations.
  • the initiating client sends the information about the operation and operation after the negotiation to the server; the server executes the service initiating client and the third party client in the service application opened by itself according to the received operation and operation related information. The same operation is to know what operations are performed by the third-party client and the service-initiating client to determine the service information.
  • the method of the embodiment of the present invention further includes:
  • the server sends information about the operations and operations performed by the server to the service originating client; the service initiating client opens itself according to the information about the received operations and operations.
  • the service application performs the same operations as the server, and learns what operations the server performs; at the same time, the service originating client forwards the information about the operations and operations received to the third-party client; the third-party client receives the Information about operations and operations, performing the same operations as the server in the service application opened by itself, and knowing what operations are performed by the server.
  • the server sends information about operations and operations performed by the server to the service originating client and the third party client; the service originating client according to the received operation and operation Related information, performing the same operations as the server in the service application opened by itself, and knowing which operations are performed by the server; the third-party client executes in the service application opened by itself according to the information about the received operation and operation.
  • the same operation on the server side to know what operations are performed by the server.
  • the service initiation client, the third-party client, and the server determine service information based on the same service application, and only need to exchange information about operations and operations of the service application, which is simple and fast.
  • the realization of service information is achieved. It completely breaks the traditional cumbersome and time-consuming way of step-by-step confirmation of pre-set voice, which improves the multi-party calling experience of mobile users.
  • the method for the embodiment of the present invention further provides a client and a server, where the client and the server respectively include a processor and a program storage device.
  • the client implemented by the present invention includes at least a first sending/receiving module and a first processing module.
  • the first sending/receiving module is adapted to initiate a service request to the server, receive the service application from the server, initiate a service invitation to the third party client, and forward the received service application to the third party client that receives the invitation;
  • the first processing module is adapted to determine the service information by performing corresponding operations on the service application according to the operation from the outside based on the service application from the server.
  • the server of the present invention includes at least a second sending/receiving module and a second processing module.
  • a second sending/receiving module configured to receive a service request from the client, and send the service application to the client;
  • the second processing module is adapted to receive information related to operations and operations from the client based on the service application, perform corresponding operations, and determine service information.
  • the first processing module is specifically adapted to output the related information of the operation and the operation to the server and the third-party client via the first sending/receiving module;
  • the first processing module is specifically adapted to execute the same as the service originating client in the service application opened by itself according to the information about the operations and operations received through the first sending/receiving module. Operation, knowing what operations the service originating client performed;
  • the second processing module in the server is specifically adapted to perform the same operation as the service initiating client in the service application opened by itself according to the information about the operations and operations received through the second sending/receiving module. Know what the service client has done.
  • the first processing module is specifically adapted to output the operation and operation related information to the third-party client via the first sending/receiving module; and interact with the third-party client by Information related to operation and operation, negotiating and determining service information; and transmitting related information of operations and operations after negotiation to the server;
  • the first processing module is specifically adapted to execute the same as the service-initiating client in the service application opened by itself according to the information about the operations and operations received through the first sending/receiving module. Operation, knowing which operations are performed by the service initiating client; and determining, by the service initiating client, the service information by negotiating the respective operations and operations;
  • the second processing module in the server is specifically adapted to execute the service initiating client and the third party client in the service application opened by itself according to the information about the operation and operation received through the second sending/receiving module. The same operation is performed to know what operations are performed by the service originating client and the third party client to determine the service information.
  • the first processing module is further configured to: send, by using the first sending/receiving module, information about operations and operations performed by the first sending/receiving module to the service initiating client;
  • the first processing module is further adapted to execute the same as the third-party client in the service application opened by itself according to the information about the operations and operations received through the first sending/receiving module. Operation, knowing what operations are performed by the third-party client; forwarding the information about the received operations and operations to the server;
  • the second processing module in the server is further adapted to perform the same operation as the third-party client in the service application opened by itself according to the information about the operations and operations received through the second sending/receiving module, Learn what the third-party client did.
  • the first processing module is further adapted to: send, by the first sending/receiving module, information about operations and operations performed by the first sending/receiving module to the service initiating client and the server;
  • the first processing module is further adapted to execute the same as the third-party client in the service application opened by itself according to the information about the operations and operations received through the first sending/receiving module. Operation, to know what operations are performed by third-party clients;
  • the second processing module in the server is further adapted to perform the same operation as the third-party client in the service application opened by itself according to the information about the operations and operations received through the second sending/receiving module, Learn what the third-party client did.
  • the first processing module is further adapted to: send, by the first sending/receiving module, information about operations and operations performed by the first sending/receiving module to the service initiating client; and between the service initiating client Negotiating and determining service information by interchanging related information of respective operations and operations;
  • the first processing module is further adapted to execute the same as the third-party client in the service application opened by itself according to the information about the operations and operations received through the first sending/receiving module.
  • the operation is to know what operations are performed by the third-party client; and the third-party client exchanges the information about the respective operation and operation, and determines the service information; and sends the related information about the operation and operation after the negotiation to the service. end;
  • the second processing module in the server is further adapted to execute the service initiating client and the third party client in the service application opened by itself according to the information about the operation and the operation received through the second sending/receiving module The same operation is performed to know what operations are performed by the service originating client and the third party client to determine the service information.
  • the second processing module of the server is further adapted to perform its own via the second transmitting/receiving module.
  • Information about operations and operations is sent to the service originating client;
  • the first processing module is further adapted to perform the same operation as the server in the service application opened by itself according to the information about the operations and operations received via the first sending/receiving module. Obtaining what operations are performed by the server; forwarding related information about the received operations and operations to the third-party client;
  • the first processing module is further adapted to perform the same operation as the server in the service application opened by itself according to the information about the operations and operations received through the first sending/receiving module. , to know what operations are performed by the server.
  • the second processing module in the server is further adapted to send, by the second sending/receiving module, information about operations and operations performed by the second sending/receiving module to the service initiating client and the third party client;
  • the first processing module is further adapted to perform the same operation as the server in the service application opened by itself according to the information about the operations and operations received via the first sending/receiving module. , to know what operations are performed by the server;
  • the first processing module is further adapted to perform the same operation as the server in the service application opened by itself according to the information about the operations and operations received through the first sending/receiving module. , to know what operations are performed by the server.
  • the first embodiment corresponds to the first scenario, that is, the interaction between the service initiating client and the third party client is invisible to the server, and the interaction between the client initiating the client and the server is not visible to the third party client.
  • the interaction between the third-party client and the server is forwarded by the service originating client.
  • the method according to the embodiment of the present invention includes:
  • User A dials the restaurant's ordering phone through the client in the smartphone. When the phone is connected, user A informs the attendant that he wants to order the meal.
  • the server sends a dedicated menu page and address to the user A through the server, and sends the address to the client. And telling the user that A has sent the menu address, where the menu page is a specific implementation manner of the service application in the embodiment of the present invention; after receiving the address, the client of the user A notifies the user that A has a menu address, and whether it is opened.
  • User A agrees to open, User A's client opens the menu page and sends a message to the server indicating that the page has been opened. After receiving the message, the server also opens the same page on the server and notifies the client that the page has been opened; A and the waiter can see the same menu page.
  • user A feels that it needs to negotiate with user B.
  • User A dials the call of user B and sends an invitation to the client of user B through the client; user B answers the call, and user A receives the user A.
  • the user B is prompted to have a new invitation; the user B agrees with the invitation of the user A, and sends a response to the client of the user A through the client of the user B, agreeing to the invitation; after receiving the response, the client of the user A will The dedicated service page is sent to the client of user B; after receiving the exclusive service page, the client of user B prompts user B that the page needs to be opened; after user B agrees, client B opens the exclusive service page; at this time, user A, User B and the waiter can see the same menu page.
  • the user A selects three dishes on the page through the client, and informs the waiter by voice that he has selected three dishes; the user A's client selects the selected operation and related information.
  • the client sent to the server and user B; after receiving the message, the server performs the same operation on the server's page; the server knows which three dishes the user A has selected through the change of the server's page; the user B's client After receiving the message, the user performs the same operation on the page of the client B's client; the user B knows which three dishes the user A has selected through the change of the client's page.
  • user B cancels a dish on the page through the client, another dish is added, and user A is notified by voice; user B's client sends user B's operation and related information to user A's client.
  • the client of the user A After receiving the message, the client of the user A performs the same operation on the page of the client A of the user A, and forwards the message to the server; the user A knows the operation performed by the user B through the change of the page of the client.
  • the server After receiving the forwarded message, the server performs the same operation on the page of the server; the server knows what the user has done through the change of the page of the server.
  • the server sends the selected operation and related information to the client of the user A; After receiving the message, the client of user A performs the same selected operation on the page of the client, and forwards the message to the client of user B.
  • User A knows which channel the server recommends by the change of the page of the client.
  • Vegetable User B learns the service through changes in the client's page Which dish is recommended by the staff; User A agrees with the waiter's recommendation, and clicks the OK button in the menu to confirm the order, and tells the waiter that the order has been confirmed by voice; User A's client confirms the operation and related The information is sent to the server of the server and the user B; after receiving the message, the client of the user B performs the same operation on the page of the client B of the user B; the user B knows that the user A has confirmed by the change of the page of the client. Order; after receiving the message, the server performs the same operation on the server's page; the waiter knows that the user A has confirmed the order through the change of the server's page.
  • a voice call between the user and the server of the server is added, just to make the whole ordering process more perfect, and the addition of voice is not within the protection scope of the present invention, and is used in the present invention.
  • the manner in which voice is added to the operation of the service application is also easily conceivable by those skilled in the art and will not be described here.
  • the second embodiment corresponds to the second scenario, that is, the third-party client and the server can directly interact with each other.
  • the service-initiating client, the third-party client, and the server can directly interact with each other.
  • the user A is the service initiator and the user B is the third party invited by the user A.
  • the method according to the embodiment of the present invention includes:
  • User A dials the restaurant's ordering phone through the client in the smartphone. When the phone is connected, user A informs the attendant that he wants to order the meal.
  • the server sends a dedicated menu page and address to the user A through the server, and sends the address to the user.
  • a client and tells user A that the menu address has been sent; user A's client notifies user A that there is a menu address after receiving the address, whether it is opened, and user A agrees to open, user A's client opens the menu page. And sending a message to the server to indicate that the page has been opened; after receiving the message, the server also opens the same page on the server and notifies the client that the page has been opened; at this time, user A and the attendant can see the same menu page. .
  • User A sends an invitation to client B through client to request user B to join the session between user A and the server; when user B receives user A's After the invitation, the user B is prompted to have a new invitation; the user B agrees with the invitation of the user A, and sends a response to the client of the user A through the client of the user B, agreeing to the invitation; after receiving the response, the client of the user A is exclusive.
  • the service page is sent to the client of user B. After receiving the exclusive service page, the client of user B prompts user B to have a page to open; after user B agrees, client B opens the exclusive service page and simultaneously joins user A and A conversation between waiters.
  • user A selects three dishes on the page through the client, and informs the waiter and user B that he has selected three dishes by voice; user A's client sends the selected operation and related information to the service.
  • End and user B's client after receiving the message, the server performs the same operation on the server's page; the waiter knows which three dishes the user A selected through the server's page change; the user B's client receives After the message, the same operation is performed on the page of the client B's client; the user B knows which three dishes the user A has selected through the change of the client's page.
  • user B cancels a dish on the page through the client, adds another dish, and informs user A and the server by voice; user B's client sends user B's operation and related information to the user.
  • a client and server; user A knows what operation B performed by the client's page change; the server knows what user B has done through the server's page change.
  • the waiter selects another two dishes on the page through the server, and tells user A and user B by voice that they recommend two dishes for them; the server sends the selected operation and related information to the user.
  • the client of A and the client of user B after receiving the message, the client of user A performs the same selected operation on the page of the client; user A knows which dishes the waiter recommends by the change of the page of the client; After receiving the message, the client of user B performs the same selected operation on the page of the client; user B knows which dishes the server recommends by the change of the page of the client.
  • a deselection operation is performed on the menu item on the menu, and the waiter and user B are notified by voice that he cancels a dish; user A's client Sending the deselected operation and related information to the client of the server and the user B; after receiving the message, the server performs the same operation on the page of the server; the attendant knows that the user A cancels through the change of the page of the server.
  • the client A's client sends the confirmation operation and related information to the server of the server and user B; the client B's client receives the order After the message, the same operation is performed on the client's page; user B knows that the user A has confirmed the order through the change of the client's page; after receiving the message, the server performs the same operation on the server's page; the waiter It is known from the server's page that the user A has confirmed the order.
  • the third embodiment corresponds to the third scenario, that is, the service initiating client and the third party client can directly interact with each other, and the interaction is invisible to the server, and the service initiating client and the third party client are in agreement. After that, the result of the negotiation is sent to the server.
  • the third embodiment it is assumed that user A is a service initiator and user B is a third party invited by user A. According to the method of the present invention, the method includes:
  • User A dials the restaurant's ordering phone through the client in the smartphone. When the phone is connected, user A informs the attendant that he wants to order the meal.
  • the server sends a dedicated menu page and address to the user A through the server, and sends the address to the client. End, and tell the user that A has sent the menu address; after receiving the address, the client notifies the user that A has a menu address, whether it is opened, and after user A agrees to open, the client opens the menu page and sends a message to the server to explain the page. Already opened; after receiving the message, the server also opens the same page on the server and notifies the client that the page has been opened; at this time, user A and the attendant can see the same menu page.
  • user A feels that it needs to negotiate with user B.
  • User A dials the call of user B and sends an invitation to the client of user B through the client; user B answers the call, and user A receives the user A.
  • the user B is prompted to have a new invitation; the user B agrees with the invitation of the user A, and sends a response to the client of the user A through the client of the user B, agreeing to the invitation; after receiving the response, the client of the user A will The dedicated service page is sent to the client of user B; after receiving the exclusive service page, the client of user B prompts user B to have a page to be opened; after user B agrees, client B opens the exclusive service page; at this time, user A , user B and waiter can see the phase Same menu page.
  • user B cancels a dish on the page through the client, adds another dish, and informs user A by voice; user B's client sends user B's operation and related information to user A's After the client receives the message, the client A performs the same operation on the page of the client A; the user A knows which operations the user B performed through the change of the client's page; when the user A negotiates with the user B After being consistent, user A sends the negotiated operation to the server through the client; after receiving the message sent by user A, the server performs the same operation on the server's page; the server learns the user's choice through the change of the server page. .
  • the waiter selects another dish on the page through the server, and tells the user A by voice to recommend another dish for him; the server sends the selected operation and related information to the client of user A; After receiving the message, the client of user A performs the same selected operation on the page of the client, and forwards the message to the client of user B.
  • User A knows which channel the server recommends by the change of the page of the client.
  • the user B knows which dish the waiter recommends by the change of the page of the client; the user A agrees with the recommendation of the waiter, clicks the OK button in the menu, confirms the order, and tells the waiter that the order has been confirmed by the voice; the user The client of A sends the confirmation operation and related information to the client of the server and the user B; after receiving the message, the client of the user B performs the same operation on the page of the client B of the user B; the user B passes the The change of the page of the client is that the user A has confirmed the order; after receiving the message, the server performs the same operation on the page of the server; The waiter learned from the server's page changes that User A has confirmed the order.
  • all or part of the steps of the above embodiments may also be implemented by using an integrated circuit. These steps may be separately fabricated into individual integrated circuit modules, or multiple modules or steps may be fabricated into a single integrated circuit module. achieve. Thus, the invention is not limited to any specific combination of hardware and software.
  • the devices/function modules/functional units in the above embodiments may be implemented by a general-purpose computing device, which may be centralized on a single computing device or distributed over a network of multiple computing devices.
  • each device/function module/functional unit in the above embodiment When each device/function module/functional unit in the above embodiment is implemented in the form of a software function module and sold or used as a stand-alone product, it can be stored in a computer readable storage medium.
  • the above mentioned computer readable storage medium may be a read only memory, a magnetic disk or an optical disk or the like.
  • the service initiation client, the third-party client, and the server determine service information based on the same service application, and only need to exchange information about operations and operations of the service application, which may be simple. Quickly obtain service information, avoiding the tedious and time-consuming step-by-step confirmation of the preset voice according to the traditional method, and improving the multi-party calling experience of the mobile user.

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Abstract

一种获取服务信息的方法、客户端和服务端，包括服务发起客户端向服务端发起服务请求，服务端将服务应用发送给服务发起客户端；服务发起客户端邀请第三方客户端加入当前服务通话，并将获得的服务应用发送给第三方客户端；服务发起客户端、第三方客户端与服务端之间基于服务应用确定服务信息。通过本发明实施例的方法，服务发起客户端、第三方客户端与服务端之间，基于同一服务应用确定服务信息，只需交互各自对该服务应用的操作和操作的相关信息，简单、快捷地实现了服务信息的获得，避免了传统按照预先设置的语音一步步确认方式的繁琐和耗时，提高了移动用户的多方通话体验。

Description

一种获取服务信息的方法、客户端和服务端 技术领域
本文涉及多方通话技术，尤指一种基于多方通话的获取服务信息的方法、客户端和服务端。
背景技术
目前，在移动终端如手机在进行通话时，尤其是在进行一些服务类电话比如订餐、订票、电信客服等时，只能通过声音如双方通话或语音提示等来获取服务内容。同样，在发起通话的移动用户邀请第三方加入这种服务类会话时，也是只能通过声音如双方通话或语音提示等来一步一步地获取服务内容。
当服务的内容很多时，往往需要大量的时间才能获取所需的服务信息。也就是说，现有移动用户获取服务信息的方法过于繁琐、而且耗时较长，也降低了移动用户的通话体验。
发明内容
本发明实施例提供一种获取服务信息的方法、客户端和服务端，以便简单、快捷地获得服务信息，提高移动用户的多方通话体验。
为了解决上述技术问题，本发明实施例提供了一种获取服务信息的方法，包括：服务发起客户端向服务端发起服务请求，服务端将服务应用发送给服务发起客户端；
服务发起客户端邀请第三方客户端加入当前服务通话，并将获得的服务应用发送给第三方客户端；
服务发起客户端、第三方客户端与服务端之间基于服务应用确定服务信息。
可选地，在所述服务端将服务应用发送给服务发起客户端之前，该方法还包括：
生成所述服务应用，为其中的每个对象生成唯一的标识，以及对该对象执行的操作集合。
可选地，其中所述服务发起客户端、第三方客户端与服务端之间基于服务应用确定服务信息包括：
所述服务发起客户端通过服务应用进行操作时，所述服务发起客户端将该操作和该操作的相关信息发送给所述服务端和所述第三方客户端；
所述第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作；同时，所述服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作。
可选地，其中所述服务发起客户端、第三方客户端与服务端之间基于服务应用确定服务信息包括：
所述服务发起客户端通过服务应用进行操作时，所述服务发起客户端将该操作和该操作的相关信息发送给所述第三方客户端；
所述第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作；
在所述服务发起客户端与第三方客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；
所述服务发起客户端将协商一致后的操作和操作的相关信息发送给服务端；
所述服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端和第三方客户端相同的操作。
可选地，所述第三方客户端通过服务应用进行操作时，该方法还包括：
所述第三方客户端将自身所执行的操作和操作的相关信息发送给服务发起客户端；
所述服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作；同时，所述服务发起客户端将接收到的操作和操作的相关信息转发至服务端；所述服务端根据接收到的 操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作。
可选地，所述第三方客户端通过服务应用进行操作时，该方法还包括：
所述第三方客户端将自身所执行的操作和操作的相关信息发送给服务发起客户端和服务端；
所述服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作；所述服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作。
可选地，所述第三方客户端通过服务应用进行操作时，该方法还包括：
所述第三方客户端将自身所执行的操作和操作的相关信息发送给服务发起客户端；
所述服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作；
在所述第三方客户端与所述服务发起客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；所述服务发起客户端将协商一致后的操作和操作的相关信息发送给服务端；
所述服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端和第三方客户端相同的操作。
可选地，所述服务端通过服务应用进行操作时，该方法还包括：
所述服务端将自身所执行的操作和操作的相关信息发送给服务发起客户端；
所述服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作；同时，所述服务发起客户端将接收到的操作和操作的相关信息转发至第三方客户端；所述第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作。
可选地，所述服务端通过服务应用进行操作时，该方法还包括：
所述服务端将自身所执行的操作和操作的相关信息发送给服务发起客户端和第三方客户端；
所述服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作；所述第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作。
本发明实施例还提供了一种客户端，至少包括第一发送/接收模块、第一处理模块；其中，
所述第一发送/接收模块，设置为向服务端发起服务请求，接收来自服务端的服务应用；向第三方客户端发起服务邀请，并将接收到的服务应用转发给接收邀请的第三方客户端；
所述第一处理模块，设置为基于来自服务端的服务应用，按照来自外部的操作对服务应用进行相应操作，确定服务信息。
可选地，其中所述客户端为服务发起客户端，所述第一处理模块是设置为，经由所述第一发送/接收模块将操作和操作的相关信息输出给所述服务端和所述第三方客户端；
可选地，其中所述客户端为服务发起客户端，所述第一处理模块是设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作。
可选地，其中所述客户端为服务发起客户端，所述第一处理模块是设置为，经由所述第一发送/接收模块将操作和操作的相关信息输出给所述第三方客户端；与所述第三方客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；将协商一致后的操作和操作的相关信息发送给所述服务端；
可选地，其中所述客户端为第三方客户端，所述第一处理模块是设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述服务发起客户端相同的操作；与所述服务发起客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息。
可选地，其中所述客户端为第三方客户端，所述第一处理模块还设置为，经由所述第一发送/接收模块将自身所执行的操作和操作的相关信息发送给所述服务发起客户端；
可选地，其中所述客户端为服务发起客户端，所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述第三方客户端相同的操作；将接收到的操作和操作的相关信息转发至所述服务端。
可选地，其中所述客户端为第三方客户端，所述第一处理模块还设置为，经由第一发送/接收模块将自身所执行的操作和操作的相关信息发送给所述服务发起客户端和所述服务端；
可选地，其中所述客户端为服务发起客户端，所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述第三方客户端相同的操作。
可选地，其中所述客户端为第三方客户端；所述第一处理模块还设置为，经由所述第一发送/接收模块将自身所执行的操作和操作的相关信息发送给所述服务发起客户端；与所述服务发起客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；
可选地，其中所述客户端为服务发起客户端，所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述第三方客户端相同的操作；与所述第三方客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；将协商一致后的操作和操作的相关信息发送给服务端。
可选地，其中所述客户端为服务发起客户端；所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作；将接收到的操作和操作的相关信息转发至所述第三方客户端；
可选地，其中所述客户端为第三方客户端；所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在 自身打开的服务应用中执行与服务端相同的操作。
可选地，其中所述客户端为服务发起客户端，所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作；
可选地，其中所述客户端为第三方客户端，所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述服务端相同的操作。
本发明实施例还提供了一种服务端，至少包括第二发送/接收模块、第二处理模块；其中，
所述第二发送/接收模块，设置为接收来自客户端的服务请求，将服务应用发送给客户端；
所述第二处理模块，设置为基于服务应用，接收来自客户端的操作和操作的相关信息，执行相应的操作，确定服务信息。
可选地，其中所述第二处理模块是设置为，根据经由所述第二发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述服务发起客户端相同的操作。
可选地，其中所述第二处理模块是设置为，根据经由所述第二发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述服务发起客户端和第三方客户端相同的操作。
可选地，其中所述第二处理模块还设置为，根据经由所述第二发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述第三方客户端相同的操作。
可选地，其中所述第二处理模块还设置为，经由所述第二发送/接收模块将自身所执行的操作和操作的相关信息发送给所述服务发起客户端。
可选地，其中所述第二处理模块还设置为，经由第二发送/接收模块将自身所执行的操作和操作的相关信息发送给服务发起客户端和第三方客户端。
本发明实施例还提供一种计算机可读存储介质，所述存储介质存储有计算机程序，该计算机程序包括程序指令，当该程序指令被客户端和服务端设 备执行时，使得该客户端和服务端设备可执行上述获取服务信息的的方法。
与现有技术相比，本申请技术方案包括服务发起客户端向服务端发起服务请求，服务端将服务应用发送给服务发起客户端；服务发起客户端邀请第三方客户端加入当前服务通话，并将获得的服务应用发送给第三方客户端；服务发起客户端、第三方客户端与服务端之间基于服务应用确定服务信息。通过本发明方法，服务发起客户端、第三方客户端与服务端之间，基于同一服务应用确定服务信息，只需交互各自对该服务应用的操作和操作的相关信息，简单、快捷地实现了服务信息的获得。完全打破传统按照预先设置的语音一步步确认的繁琐、而且耗时较长的方式，提高了移动用户的多方通话体验。
附图概述
此处所说明的附图用来提供对本发明实施例的进一步理解，构成本申请的一部分，本发明的示意性实施例及其说明用于解释本发明实施例，并不构成对本发明的不当限定。在附图中：
图1为本发明实施例获取服务信息的方法的流程图；
图2为本发明实施例获取服务信息的客户端的组成结构示意图；
图3为本发明实施例获取服务信息的服务端的组成结构示意图。
本发明的较佳实施方式
下文中将结合附图对本发明的实施例进行详细说明。需要说明的是，在不冲突的情况下，本申请中的实施例及实施例中的特征可以相互任意组合。
图1为本发明实施例获取服务信息的方法的流程图，如图1所示，包括：
步骤100：服务发起客户端向服务端发起服务请求，服务端将服务应用发送给服务发起客户端。
本步骤中，服务发起客户端向服务端发起服务请求属于本领域技术人员的惯用技术手段，即服务发起方如用户A，通过其智能手机中的服务发起客户端拨打服务端的服务电话，其具体实现并不用于限定本发明的保护范围， 这里不再赘述。
当服务端将服务电话接通后，服务端为该服务发起客户端生成服务应用如服务页面，并将生成的服务应用发送给服务发起客户端。同时，服务发起客户端、服务端打开该服务应用。
本步骤中，在服务端生成服务应用如服务页面时，会为其中的每个对象生成唯一的标识，以及可以对该对象执行的操作的操作集合。根据不同的应用场景，比如对于订餐服务场景，可以生成菜单页面作为服务应用等。具体如何生成服务应用属于本领域技术人员的惯用技术手段，并不用于限定本发明的保护范围，这里不再赘述。
这里，对象可以包括为客户提供的商品或服务等；操作集合可以包括选定、取消选定、确认、输入数量、输入特殊要求等操作和操作的相关信息。其中，为客户提供的服务也可以包括确认订单、修改订单和取消订单等。
当对该服务应用进行操作时，会生成客户端与服务端之间，或者客户端之间发送的操作和操作的相关信息，可以包括：操作的类型、操作的对象的唯一标识、操作者的标识、操作者的名称；其中操作的类型为该操作的对象对应的操作集合中的至少一种。
可选地，服务发起客户端打开接收到的服务页面，并向服务端返回响应消息，以表明已将接收到的服务页面打开。
可选地，服务端收到来自服务发起客户端的表明已将接收到的服务页面打开的响应消息后，在服务端打开相同的页面，并通知服务发起客户端，以表明自身也已将该服务页面打开。
步骤102：服务发起客户端邀请第三方客户端加入当前服务通话，并将获得的服务应用发送给第三方客户端。
本发明实施例提供的技术方案是基于多方通话的场景，因此，本步骤中，服务发起方如用户A需要与第三方如用户B进行商量，此时，用户A可以通过自身客户端即服务发起客户端向用户B的客户端即第三方客户端发送邀请；当用户B的客户端收到来自用户A的邀请后，提示用户B有新的邀请；用户B同意用户A的邀请，并通过用户B的客户端向用户A的客户端发送表示同意邀请的 响应；用户A的客户端收到响应后，将自身从服务端获得的服务应用发送给用户B的客户端；用户B的客户端收到该服务应用后，提示用户B打开该服务应用，并在用户B同意后打开该服务应用。
需要说明的是，本步骤中服务发起客户端与第三方客户端之间的消息交互，具体如何实现并不用于限定本发明的保护范围，而且对于本领域技术人员来说，其具体实现方式很多，也是容易想到的。这里强调的是，服务发起客户端会将从服务端获得的服务应用传递给第三方客户端。
至此，在服务发起客户端、第三方客户端和服务端，同时打开了当前请求的服务对应的服务应用，如包含有为客户提供的商品或服务等对象的服务页面。
步骤103：服务发起客户端、第三方客户端与服务端之间基于服务应用确定服务信息。
这里需要说明的是，本发明实施例的方法适用于以下三种场景：
第一种场景：服务发起客户端与第三方客户端之间的交互对于服务端不可见，同时，服务发起客户端和服务端的交互对第三方客户端也不可见。第三方客户端与服务端之间的交互通过服务发起客户端进行转发。
第二种场景：第三方客户端和服务端之间可以直接交互，此时，服务发起客户端、第三方客户端与服务端之间可以彼此直接交互。
第三种场景，服务发起客户端与第三方客户端之间可以直接交互，并且该交互对服务端不可见，当服务发起客户端与第三方客户端之间协商一致之后，再将协商的结果发送至服务端。
对于第一种场景和第二种场景，本步骤具体包括：
服务发起客户端通过服务应用如在打开的服务页面上做出选定，取消选定，确认、取消等操作时，服务发起客户端将该操作和该操作的相关信息发送给服务端和第三方客户端；
第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作，获知服务发起客户端执行了哪些操作；同时，服务端根据接收到的操作和操作的相关信息，在自身打开的服 务应用中执行与服务发起客户端相同的操作，获知服务客户端执行了哪些操作。这样，服务发起客户端、第三方客户端与服务端之间便基于服务应用确定了服务信息。
或者，对于第三种场景，本步骤包括：
服务发起客户端通过服务应用如在打开的服务页面上做出选定，取消选定，确认、取消等操作时，服务发起客户端将该操作和该操作的相关信息发送给第三方客户端；
第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作，获知服务发起客户端执行了哪些操作；在服务发起客户端与第三方客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息，之后服务发起客户端将协商一致后的操作和操作的相关信息发送给服务端；
服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端和第三方客户端相同的操作，获知服务发起客户端和第三方客户端执行了哪些操作，从而确定服务信息。
可选地，
如果第三方客户端接收到来自服务发起客户端的操作和操作的相关信息后，需要进行其它操作如取消选定、选定、取消、确认等，本发明实施例的方法还包括：
对于第一种场景，第三方客户端将自身所做的操作和操作的相关信息发送给服务发起客户端；服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作，获知第三方客户端执行了哪些操作；同时，服务发起客户端将接收到的操作和操作的相关信息转发至服务端；服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作，获知第三方客户端执行了哪些操作。
或者，
对于第二种场景，第三方客户端将自身所做的操作和操作的相关信息发 送给服务发起客户端和服务端；服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作，获知第三方客户端执行了哪些操作；服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作，获知第三方客户端执行了哪些操作。
或者，
对于第三种场景，第三方客户端将自身所做的操作和操作的相关信息发送给服务发起客户端；服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作，获知第三方客户端执行了哪些操作；在第三方客户端与服务发起客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息，之后服务发起客户端将协商一致后的操作和操作的相关信息发送给服务端；服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端和第三方客户端相同的操作，获知第三方客户端和服务发起客户端执行了哪些操作，从而确定服务信息。
可选地，
如果服务端接收到来自服务发起客户端的操作和操作的相关信息后，需要进行其它操作如商品或服务推荐等，本发明实施例的方法还包括：
对于第一种场景和第三种场景，服务端将自身所做的操作和操作的相关信息发送给服务发起客户端；服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作，获知服务端执行了哪些操作；同时，服务发起客户端将接收到的操作和操作的相关信息转发至第三方客户端；第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作，获知服务端端执行了哪些操作。
或者，
对于第二种场景，服务端将自身所做的操作和操作的相关信息发送给服务发起客户端和第三方客户端；服务发起客户端根据接收到的操作和操作的 相关信息，在自身打开的服务应用中执行与服务端相同的操作，获知服务端执行了哪些操作；第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作，获知服务端端执行了哪些操作。
通过本发明实施例的方法，服务发起客户端、第三方客户端与服务端之间，基于同一服务应用确定服务信息，只需交互各自对该服务应用的操作和操作的相关信息，简单、快捷地实现了服务信息的获得。完全打破传统按照预先设置的语音一步步确认的繁琐、而且耗时较长的方式，提高了移动用户的多方通话体验。
针对本发明实施例的方法还提供一种客户端、服务端，所述客户端和服务端分别包括处理器和程序存储设备。
图2为本发明实施例获取服务信息的客户端的组成结构示意图，如图2所示，本发明实施的客户端至少包括第一发送/接收模块、第一处理模块；其中，
第一发送/接收模块，适用于向服务端发起服务请求，接收来自服务端的服务应用；向第三方客户端发起服务邀请，并将接收到的服务应用转发给接收邀请的第三方客户端；
第一处理模块，适用于基于来自服务端的服务应用，按照来自外部的操作对服务应用进行相应操作，确定服务信息。
图3为本发明实施例获取服务信息的服务端的组成结构示意图，如图3所示，本发明实施服务端至少包括第二发送/接收模块、第二处理模块；其中，
第二发送/接收模块，适用于接收来自客户端的服务请求，将服务应用发送给客户端；
第二处理模块，适用于基于服务应用，接收来自客户端的操作和操作的相关信息，执行相应的操作，确定服务信息。
结合图2和图3，具体地，
当客户端为服务发起客户端时，第一处理模块具体适用于，经由第一发送/接收模块将操作和操作的相关信息输出给服务端和第三方客户端；
当客户端为服务发起客户端时，第一处理模块具体适用于，根据经由第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作，获知服务发起客户端执行了哪些操作；
相应地，服务端中的第二处理模块具体适用于，根据经由第二发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作，获知服务客户端执行了哪些操作。
或者，
当客户端为服务发起客户端时，第一处理模块具体适用于，经由第一发送/接收模块将操作和操作的相关信息输出给第三方客户端；与第三方客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；将协商一致后的操作和操作的相关信息发送给服务端；
当客户端为第三方客户端时，第一处理模块具体适用于，根据经由第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作，获知服务发起客户端执行了哪些操作；与服务发起客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；
相应地，服务端中的第二处理模块具体适用于，根据经由第二发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端和第三方客户端相同的操作，获知服务发起客户端和第三方客户端执行了哪些操作，从而确定服务信息。
可选地，
当客户端为第三方客户端时，第一处理模块还适用于，经由第一发送/接收模块将自身所做的操作和操作的相关信息发送给服务发起客户端；
当客户端为服务发起客户端时，第一处理模块还适用于，根据经由第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作，获知第三方客户端执行了哪些操作；将接收到的操作和操作的相关信息转发至服务端；
相应地，服务端中的第二处理模块还适用于，根据经由第二发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作，获知第三方客户端执行了哪些操作。
或者，
当客户端为第三方客户端时，第一处理模块还适用于，经由第一发送/接收模块将自身所做的操作和操作的相关信息发送给服务发起客户端和服务端；
当客户端为服务发起客户端时，第一处理模块还适用于，根据经由第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作，获知第三方客户端执行了哪些操作；
相应地，服务端中的第二处理模块还适用于，根据经由第二发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作，获知第三方客户端执行了哪些操作。
或者，
当客户端为第三方客户端时，第一处理模块还适用于，经由第一发送/接收模块将自身所做的操作和操作的相关信息发送给服务发起客户端；与服务发起客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；
当客户端为服务发起客户端时，第一处理模块还适用于，根据经由第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作，获知第三方客户端执行了哪些操作；与第三方客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；将协商一致后的操作和操作的相关信息发送给服务端；
相应地，服务端中的第二处理模块还适用于，根据经由第二发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端和第三方客户端相同的操作，获知服务发起客户端和第三方客户端执行了哪些操作，从而确定服务信息。
可选地，
服务端的第二处理模块还适用于，经由第二发送/接收模块将自身所做的 操作和操作的相关信息发送给服务发起客户端；
当客户端为服务发起客户端时，第一处理模块还适用于，根据经由第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作，获知服务端执行了哪些操作；将接收到的操作和操作的相关信息转发至第三方客户端；
当客户端为第三方客户端时，第一处理模块还适用于，根据经由第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作，获知服务端端执行了哪些操作。
或者，
服务端中的第二处理模块还适用于，经由第二发送/接收模块将自身所做的操作和操作的相关信息发送给服务发起客户端和第三方客户端；
当客户端为服务发起客户端时，第一处理模块还适用于，根据经由第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作，获知服务端执行了哪些操作；
当客户端为第三方客户端时，第一处理模块还适用于，根据经由第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作，获知服务端端执行了哪些操作。
下面结合订餐服务场景，对本发明实施例的方法进行详细描述。
第一实施例，对应第一种场景，即服务发起客户端与第三方客户端之间的交互对于服务端不可见，同时，服务发起客户端和服务端的交互对第三方客户端也不可见。第三方客户端与服务端之间的交互通过服务发起客户端进行转发。第一实施例中，假设用户A为服务发起方，用户B为用户A邀请的第三方，按照本发明实施例的方法，包括：
用户A通过智能手机中的客户端拨打饭店的订餐电话，当电话接通后，用户A告知服务员希望订餐，服务员通过服务端为该用户A生成专属的菜单页面和地址，并将地址发送给客户端，并告诉用户A已经发送了菜单地址，这里菜单页面即为本发明实施例中服务应用的一种具体实施方式；用户A的客户端收到地址后通知用户A有菜单地址，是否打开，用户A同意打开后， 用户A的客户端打开该菜单页面，并向服务端发送消息说明该页面已经打开；服务端收到该消息后在服务端也打开相同的页面，并通知客户端该页面已经打开；此时用户A和服务员可以看到相同的菜单页面。
假设，用户A觉得需要与用户B商量一下，用户A拨打了用户B的电话，并通过客户端向用户B的客户端发送邀请；用户B接听了电话，当用户B的客户端收到用户A的邀请后，提示用户B有新的邀请；用户B同意用户A的邀请，并通过用户B的客户端向用户A的客户端发送响应，同意邀请；用户A的客户端收到响应后，将专属服务页面发送给用户B的客户端；用户B的客户端收到该专属服务页面后提示用户B有页面需要打开；用户B同意后，客户端B打开该专属服务页面；此时用户A、用户B和服务员可以看到相同的菜单页面。
第一实施例中，假设用户A通过客户端在该页面上选定了三道菜，并通过语音告知服务员他选定了三道菜；用户A的客户端将该选定操作和相关的信息发送给服务端和用户B的客户端；服务端收到该消息后，在服务端的页面上执行相同的操作；服务员通过服务端的页面的变化获知用户A选择了哪三道菜；用户B的客户端收到该消息后，在用户B的客户端的页面上执行相同的操作；用户B通过客户端的页面的变化获知用户A选择了哪三道菜。
如果用户B通过客户端在该页面上取消了一道菜，又添加了另一道菜，并通过语音告知了用户A；用户B的客户端将用户B的操作和相关的信息发送给用户A的客户端；用户A的客户端收到该消息后，在用户A的客户端的页面上执行相同的操作，并将该消息转发给服务端；用户A通过客户端的页面的变化获知用户B进行了哪些操作；服务端收到转发的该消息后，在服务端端的页面上执行相同的操作；服务员通过服务端的页面的变化获知用户进行了哪些操作。
如果服务员通过服务端在该页面上又选定了另一道菜，并通过语音告诉用户A为他又推荐了一道菜；服务端将该选定操作和相关的信息发送给用户A的客户端；用户A的客户端收到该消息后，在客户端的页面上执行相同的选定操作，并将该消息转发给用户B的客户端；用户A通过客户端的页面的变化获知服务员推荐的是哪道菜；用户B通过客户端的页面的变化获知服务 员推荐的是哪道菜；用户A同意服务员的推荐，并点击了菜单中的确定按钮，确认了订单，并通过语音告诉服务员已经确认了订单；用户A的客户端将该确认操作和相关的信息发送给服务端和用户B的客户端；用户B的客户端收到该消息后，在用户B的客户端的页面上执行相同的操作；用户B通过客户端的页面的变化获知用户A已经确认了订单；服务端收到该消息后，在服务端的页面上执行相同的操作；服务员通过服务端的页面的变化获知用户A已经确认了订单。
需要说明的是，在具体实施例中，加入了用户与服务端的服务员之间的语音通话，只是为了让整个订餐过程更加完美，语音的加入并不属于本发明的保护范围，而且在本发明使用服务应用的操作中加入语音的方式也是本领域技术人员容易想到的，这里也不再赘述。
第二实施例，对应第二种场景，即第三方客户端和服务端之间可以直接交互，此时，服务发起客户端、第三方客户端与服务端之间可以彼此直接交互。第二实施例中，假设用户A为服务发起方，用户B为用户A邀请的第三方，按照本发明实施例的方法，包括：
用户A通过智能手机中的客户端拨打饭店的订餐电话，当电话接通后，用户A告知服务员希望订餐，服务员通过服务端为该用户A生成专属的菜单页面和地址，并将地址发送给用户A的客户端，并告诉用户A已经发送了菜单地址；用户A的客户端收到地址后通知用户A有菜单地址，是否打开，用户A同意打开后，用户A的客户端打开该菜单页面，并向服务端发送消息说明该页面已经打开；服务端收到该消息后在服务端也打开相同的页面，并通知客户端该页面已经打开；此时用户A和服务员可以看到相同的菜单页面。
假设，用户A觉得需要与用户B商量一下，用户A通过客户端向用户B的客户端发送邀请，请求用户B加入用户A和服务员之间的会话；当用户B的客户端收到用户A的邀请后，提示用户B有新的邀请；用户B同意用户A的邀请，并通过用户B的客户端向用户A的客户端发送响应，同意邀请；用户A的客户端收到响应后，将专属服务页面发送给用户B的客户端；用户B的客户端收到该专属服务页面后提示用户B有页面需要打开；用户B同意后，客户端B打开该专属服务页面，并同时加入用户A和服务员之间的会话。
此时，用户A、用户B和服务员可以看到相同的菜单页面，并且用户A、用户B和服务员加入了相同的会话，彼此之间能够直接共享语音和操作。
假设用户A通过客户端在该页面上选定了三道菜，并通过语音告知服务员和用户B他选定了三道菜；用户A的客户端将该选定操作和相关的信息发送给服务端和用户B的客户端；服务端收到该消息后，在服务端的页面上执行相同的操作；服务员通过服务端的页面的变化获知用户A选择了哪三道菜；用户B的客户端收到该消息后，在用户B的客户端的页面上执行相同的操作；用户B通过客户端的页面的变化获知用户A选择了哪三道菜。
假设用户B通过客户端在该页面上取消了一道菜，又添加了另一道菜，并通过语音告知了用户A和服务端；用户B的客户端将用户B的操作和相关的信息发送给用户A的客户端和服务端；用户A通过客户端的页面的变化获知用户B进行了哪些操作；服务员通过服务端的页面的变化获知用户B进行了哪些操作。
假设服务员通过服务端在该页面上又选定了另外两道菜，并通过语音告诉用户A和用户B为他们又推荐了两道菜；服务端将该选定操作和相关的信息发送给用户A的客户端和用户B的客户端；用户A的客户端收到该消息后，在客户端的页面上执行相同的选定操作；用户A通过客户端的页面的变化获知服务员推荐的是哪些菜；用户B的客户端收到该消息后，在客户端的页面上执行相同的选定操作；用户B通过客户端的页面的变化获知服务员推荐的是哪些菜。
如果用户A觉得服务员推荐的其中一道菜不是很合适，就在菜单上对该菜品的条目执行了取消选定的操作，并通过语音告知服务员和用户B他取消了一道菜；用户A的客户端将该取消选定操作和相关的信息发送给服务端和用户B的客户端；服务端收到该消息后，在服务端的页面上执行相同的操作；服务员通过服务端的页面的变化获知用户A取消了哪道菜；用户B的客户端收到该消息后，在客户端的页面上执行相同的操作；用户B通过客户端的页面的变化获知用户A取消了哪道菜；确认了菜品之后，用户A又在菜单上选定了就餐时间和包间号，并通过语音告知服务员和用户B选定了就餐时间和包间号；用户A的客户端将该选定操作和相关的信息发送给服务端和用户B 的客户端；服务端收到该消息后，在服务端的页面上执行相同的操作；服务员通过服务端的页面的变化获知用户A选定的就餐时间和包间号，并通过语音跟用户A确认了时间和包间号都没有问题；用户B通过客户端的页面的变化获知用户A选定的就餐时间和包间号，并通过语音跟用户A确认了时间和包间号都没有问题；用户A点击了菜单中的确定按钮，确认了订单，并通过语音告诉服务员和用户B已经确认了订单；用户A的客户端将该确认操作和相关的信息发送给服务端和用户B的客户端；用户B的客户端收到该消息后，在客户端的页面上执行相同的操作；用户B通过客户端的页面的变化获知用户A已经确认了订单；服务端收到该消息后，在服务端的页面上执行相同的操作；服务员通过服务端的页面的变化获知用户A已经确认了订单。
第三实施例，对应第三种场景，即服务发起客户端与第三方客户端之间可以直接交互，并且该交互对服务端不可见，当服务发起客户端与第三方客户端之间协商一致之后，再将协商的结果发送至服务端。第三实施例中，假设用户A为服务发起方，用户B为用户A邀请的第三方，按照本发明方法，包括：
用户A通过智能手机中的客户端拨打饭店的订餐电话，当电话接通后，用户A告知服务员希望订餐，服务员通过服务端为该用户A生成专属的菜单页面和地址，并将地址发送给客户端，并告诉用户A已经发送了菜单地址；客户端收到地址后通知用户A有菜单地址，是否打开，用户A同意打开后，客户端打开该菜单页面，并向服务端发送消息说明该页面已经打开；服务端收到该消息后在服务端也打开相同的页面，并通知客户端该页面已经打开；此时用户A和服务员可以看到相同的菜单页面。
假设，用户A觉得需要与用户B商量一下，用户A拨打了用户B的电话，并通过客户端向用户B的客户端发送邀请；用户B接听了电话，当用户B的客户端收到用户A的邀请后，提示用户B有新的邀请；用户B同意用户A的邀请，并通过用户B的客户端向用户A的客户端发送响应，同意邀请；用户A的客户端收到响应后，将专属服务页面发送给用户B的客户端；用户B的客户端收到该专属服务页面后提示用户B有页面需要打开；用户B同意后，客户端B打开该专属服务页面；此时，用户A、用户B和服务员可以看到相 同的菜单页面。
第三实施例中，假设用户A通过客户端在该页面上选定了三道菜，并通过语音告知用户B他选定了三道菜；用户A的客户端将该选定操作和相关的信息只发送给用户B的客户端；用户B的客户端收到该消息后，在用户B的客户端的页面上执行相同的操作；用户B通过客户端的页面的变化获知用户A选择了哪三道菜。
假设，用户B通过客户端在该页面上取消了一道菜，又添加了另一道菜，并通过语音告知了用户A；用户B的客户端将用户B的操作和相关的信息发送给用户A的客户端；用户A的客户端收到该消息后，在用户A的客户端的页面上执行相同的操作；用户A通过客户端的页面的变化获知用户B进行了哪些操作；当用户A和用户B协商一致后，用户A通过客户端将协商一致的操作发送给服务端；服务端接收到用户A发送的消息后，在服务端的页面上执行相同的操作；服务员通过服务端页面的变化获知用户的选择。
假设服务员通过服务端在该页面上又选定了另一道菜，并通过语音告诉用户A为他又推荐了一道菜；服务端将该选定操作和相关的信息发送给用户A的客户端；用户A的客户端收到该消息后，在客户端的页面上执行相同的选定操作，并将该消息转发给用户B的客户端；用户A通过客户端的页面的变化获知服务员推荐的是哪道菜；用户B通过客户端的页面的变化获知服务员推荐的是哪道菜；用户A同意服务员的推荐，并点击了菜单中的确定按钮，确认了订单，并通过语音告诉服务员已经确认了订单；用户A的客户端将该确认操作和相关的信息发送给服务端和用户B的客户端；用户B的客户端收到该消息后，在用户B的客户端的页面上执行相同的操作；用户B通过客户端的页面的变化获知用户A已经确认了订单；服务端收到该消息后，在服务端的页面上执行相同的操作；服务员通过服务端的页面的变化获知用户A已经确认了订单。
本领域普通技术人员可以理解上述实施例的全部或部分步骤可以使用计算机程序流程来实现，所述计算机程序可以存储于一计算机可读存储介质中，所述计算机程序在相应的硬件平台上(如系统、设备、装置、器件等)执行，在执行时，包括方法实施例的步骤之一或其组合。
可选地，上述实施例的全部或部分步骤也可以使用集成电路来实现，这些步骤可以被分别制作成一个个集成电路模块，或者将它们中的多个模块或步骤制作成单个集成电路模块来实现。这样，本发明不限制于任何特定的硬件和软件结合。
上述实施例中的各装置/功能模块/功能单元可以采用通用的计算装置来实现，它们可以集中在单个的计算装置上，也可以分布在多个计算装置所组成的网络上。
上述实施例中的各装置/功能模块/功能单元以软件功能模块的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。上述提到的计算机可读取存储介质可以是只读存储器，磁盘或光盘等。
以上所述，仅为本发明的较佳实例而已，并非用于限定本发明的保护范围。凡在本发明的精神和原则之内，所做的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。
工业实用性
本发明实施例提供的方案，服务发起客户端、第三方客户端与服务端之间，基于同一服务应用确定服务信息，只需交互各自对该服务应用的操作和操作的相关信息，可以简单、快捷地获得服务信息，避免传统方式的按照预先设置的语音一步步确认的繁琐和耗时，提高移动用户的多方通话体验。

Claims (24)

  1. 一种获取服务信息的方法，包括：服务发起客户端向服务端发起服务请求，服务端将服务应用发送给服务发起客户端；
    服务发起客户端邀请第三方客户端加入当前服务通话，并将获得的服务应用发送给第三方客户端；
    服务发起客户端、第三方客户端与服务端之间基于服务应用确定服务信息。
  2. 根据权利要求1所述的方法，在所述服务端将服务应用发送给服务发起客户端之前，该方法还包括：
    生成所述服务应用，为其中的每个对象生成唯一的标识，以及对该对象执行的操作集合。
  3. 根据权利要求2所述的方法，其中，所述服务发起客户端、第三方客户端与服务端之间基于服务应用确定服务信息包括：
    所述服务发起客户端通过服务应用进行操作时，所述服务发起客户端将该操作和该操作的相关信息发送给所述服务端和所述第三方客户端；
    所述第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作；同时，所述服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作。
  4. 根据权利要求2所述的方法，其中，所述服务发起客户端、第三方客户端与服务端之间基于服务应用确定服务信息包括：
    所述服务发起客户端通过服务应用进行操作时，所述服务发起客户端将该操作和该操作的相关信息发送给所述第三方客户端；
    所述第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作；
    在所述服务发起客户端与第三方客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；
    所述服务发起客户端将协商一致后的操作和操作的相关信息发送给服务端；
    所述服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端和第三方客户端相同的操作。
  5. 根据权利要求1～4任一项所述的方法，其中，所述第三方客户端通过服务应用进行操作时，该方法还包括：
    所述第三方客户端将自身所执行的操作和操作的相关信息发送给服务发起客户端；
    所述服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作；同时，所述服务发起客户端将接收到的操作和操作的相关信息转发至服务端；所述服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作。
  6. 根据权利要求1～4任一项所述的方法，其中，所述第三方客户端通过服务应用进行操作时，该方法还包括：
    所述第三方客户端将自身所执行的操作和操作的相关信息发送给服务发起客户端和服务端；
    所述服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作；所述服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作。
  7. 根据权利要求1～4任一项所述的方法，其中，所述第三方客户端通过服务应用进行操作时，该方法还包括：
    所述第三方客户端将自身所做的操作和操作的相关信息发送给服务发起客户端；
    所述服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与第三方客户端相同的操作；
    在所述第三方客户端与所述服务发起客户端之间通过交互各自的操作和 操作的相关信息，协商确定服务信息；所述服务发起客户端将协商一致后的操作和操作的相关信息发送给服务端；
    所述服务端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端和第三方客户端相同的操作。
  8. 根据权利要求1～4任一项所述的方法，其中，所述服务端通过服务应用进行操作时，该方法还包括：
    所述服务端将自身所执行的操作和操作的相关信息发送给服务发起客户端；
    所述服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作；同时，所述服务发起客户端将接收到的操作和操作的相关信息转发至第三方客户端；所述第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作。
  9. 根据权利要求1～4任一项所述的方法，其中，所述服务端通过服务应用进行操作时，该方法还包括：
    所述服务端将自身所执行的操作和操作的相关信息发送给服务发起客户端和第三方客户端；
    所述服务发起客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作；所述第三方客户端根据接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作。
  10. 一种客户端，至少包括第一发送/接收模块、第一处理模块；其中，
    所述第一发送/接收模块，设置为向服务端发起服务请求，接收来自服务端的服务应用；向第三方客户端发起服务邀请，并将接收到的服务应用转发给接收邀请的第三方客户端；
    所述第一处理模块，设置为基于来自服务端的服务应用，按照来自外部的操作对服务应用进行相应操作，确定服务信息。
  11. 根据权利要求10所述的客户端，其中，所述客户端为服务发起客 户端，所述第一处理模块是设置为经由所述第一发送/接收模块将操作和操作的相关信息输出给所述服务端和所述第三方客户端；
    所述客户端为服务发起客户端，所述第一处理模块是设置为根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务发起客户端相同的操作。
  12. 根据权利要求10所述的客户端，其中，所述客户端为服务发起客户端，所述第一处理模块是设置为经由所述第一发送/接收模块将操作和操作的相关信息输出给所述第三方客户端；与所述第三方客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；将协商一致后的操作和操作的相关信息发送给所述服务端；
    所述客户端为第三方客户端，所述第一处理模块是设置为根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述服务发起客户端相同的操作；与所述服务发起客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息。
  13. 根据权利要求10～12任一项所述的客户端，其中，所述客户端为第三方客户端，所述第一处理模块还设置为，经由所述第一发送/接收模块将自身所执行的操作和操作的相关信息发送给所述服务发起客户端；
    所述客户端为服务发起客户端，所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述第三方客户端相同的操作；将接收到的操作和操作的相关信息转发至所述服务端。
  14. 根据权利要求10～12任一项所述的客户端，其中，所述客户端为第三方客户端，所述第一处理模块还设置为，经由第一发送/接收模块将自身所执行的操作和操作的相关信息发送给所述服务发起客户端和所述服务端；
    所述客户端为服务发起客户端，所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述第三方客户端相同的操作。
  15. 根据权利要求10～12任一项所述的客户端，其中，所述客户端为第 三方客户端；所述第一处理模块还设置为，经由所述第一发送/接收模块将自身所执行的操作和操作的相关信息发送给所述服务发起客户端；与所述服务发起客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；
    所述客户端为服务发起客户端，所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述第三方客户端相同的操作；与所述第三方客户端之间通过交互各自的操作和操作的相关信息，协商确定服务信息；将协商一致后的操作和操作的相关信息发送给服务端。
  16. 根据权利要求10～12任一项所述的客户端，其中，
    所述客户端为服务发起客户端；所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作；将接收到的操作和操作的相关信息转发至所述第三方客户端；
    所述客户端为第三方客户端；所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作。
  17. 根据权利要求10～12任一项所述的客户端，其中，
    所述客户端为服务发起客户端，所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与服务端相同的操作；
    所述客户端为第三方客户端，所述第一处理模块还设置为，根据经由所述第一发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述服务端相同的操作。
  18. 一种服务端，至少包括第二发送/接收模块、第二处理模块；其中，
    所述第二发送/接收模块，设置为接收来自客户端的服务请求，将服务应用发送给客户端；
    所述第二处理模块，设置为基于服务应用，接收来自客户端的操作和操作的相关信息，执行相应的操作，确定服务信息。
  19. 根据权利要求18所述的服务端，其中，所述第二处理模块是设置为根据经由所述第二发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述服务发起客户端相同的操作。
  20. 根据权利要求18所述的服务端，其中，所述第二处理模块是设置为根据经由所述第二发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述服务发起客户端和第三方客户端相同的操作。
  21. 根据权利要求18～20任一项所述的服务端，其中，所述第二处理模块还设置为，根据经由所述第二发送/接收模块接收到的操作和操作的相关信息，在自身打开的服务应用中执行与所述第三方客户端相同的操作。
  22. 根据权利要求18～20任一项所述的服务端，其中，所述第二处理模块还设置为，经由所述第二发送/接收模块将自身所执行的操作和操作的相关信息发送给所述服务发起客户端。
  23. 根据权利要求18～20任一项所述的服务端，其中，所述第二处理模块还设置为，经由第二发送/接收模块将自身所执行的操作和操作的相关信息发送给服务发起客户端和第三方客户端。
  24. 一种计算机可读存储介质，所述存储介质存储有计算机程序，该计算机程序包括程序指令，当该程序指令被客户端和服务端设备执行时，使得该客户端和服务端设备可执行权利要求1-9任一项的方法。
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